Phoenix (Chandler)

900 North 54 Street
Suite 4
Chandler, Arizona 85226
480-646-3501

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday Closed - Closed
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Our warm, sunny climate dictates a need for smooth, hair-free skin year round. We remain the experts in Laser Hair Removal and provide our clients with a comprehensive strategy that delivers the best result. Ingrown hairs, razor bumps and irritation from shaving will be long forgotten when treating with Laser Hair Removal at Ideal Image Chandler.
  • Body shaping through CoolSculpting remains a top pick for our clients treating in Chandler. We also offer Aesthetic rejuvenation options such as Ultherapy, IPL Photofacials and must have injectables like Botox, Juvaderm, Restylane and Voluma!

Our Chandler laser hair removal clinic and spa is located at 900 N. 54th St., just around the corner from the Ray Road exit off the I-10. There are lots of shops and restaurants in close proximity, you may recognize some of them. Paradise Bakery is just behind us and Pei Wei, Starbucks and AJ’s Fine Foods are just east across 54th St. We are located in between Orange Theory Fitness and Lamps Plus.

North from Scottsdale, Peoria and Glendale:
    1. Get on I-10 E in Phoenix.
    2. Stay on the I-10 Eastbound until Exit 159 for Ray Rd.
    3. Turn left onto Ray Rd and immediately right at your first stoplight onto N 54th St.
    4. Make your first right into our Plaza, you will see Stingray Sushi and orange Theory Fitness.
South from Casa Grande:
    1. Get on I-10 W, you will travel about 25 miles to Ray Rd Exit 159
    2. Exit off exit 159 and take a right onto Ray Rd.
    3. At the first stoplight turn right onto N 54th St.
    4. Make your first right into our Plaza, you will see Stingray Sushi and orange Theory Fitness.
East from Tempe, Mesa and Gilbert:
    1. Take the 60 or the 202 to I-10 East.
    2. Exit off exit 159 and take a right onto Ray Rd.
    3. At the first stoplight turn right onto N 54th St.
    4. Make your first right into our Plaza, you will see Stingray Sushi and orange Theory Fitness.
4.2/5
4.2 /5
270 Reviews

Google
5.0/5
Oct 12, 2021
Google Ideal Image Chandler
I love the nurses there they are all so awesome and thorough
Google
5.0/5
Oct 8, 2021
Google Ideal Image Chandler
Love this location! Everyone there is so sweat! I’ve had Kylie the last few times and I've absolutely love the work shes been doing! I use to go to a closer one near my house which was less then 10 minutes away from but now I travel 30 minutes just to go with Kylie! 🥰
Google
5.0/5
Oct 8, 2021
Google Ideal Image Chandler
Location was very clean. People were amazing.
Google
5.0/5
Oct 7, 2021
Google Ideal Image Chandler
Its always such a wonderful experience. Although im getting laser hair removal, it feels like im getting pampered in a spa. The laser tech that has been working on me is SO fantastic. Shes so quick and professional, and fun to talk to. It makes it SUCH a great experience. I wish I could go more often, haha!
Google
5.0/5
Oct 4, 2021
Google Ideal Image Chandler
I've had Kylie the last few times and I've absolutely love the work shes been doing, I see more results with the touch of her hands and laser 🙂
Google
5.0/5
Oct 4, 2021
Google Ideal Image Chandler
Che was very informative! Not pushy! Genuine & knowledgeable
Google
4.0/5
Oct 1, 2021
Google Ideal Image Chandler
The laser hair treatment was done quickly and the nurse completing the procedure was very friendly and helpful.
Google
1.0/5
Sep 30, 2021
Google Ideal Image Chandler
This company is bad news do not do any services with Ideal image. Ideal image are only more concern about the money and not the person.
Google
1.0/5
Sep 27, 2021
Google Ideal Image Chandler
When I purchased the package knowing it was quite a chunk of money I expected better manners and information about what to do the first apppointment, I was rescheduled because I was wearing a specific type of face lotion, I wasn’t told anything by anyone what I should and shouldn’t do. I am very close to a requesting a refund
Google
5.0/5
Sep 23, 2021
Google Ideal Image Chandler
Amazing service! I did my full face for laser hair removal about 4 years ago and I loved my results! So I decided to do my Brazilian and underarms. Today was my first day with Hallie, she was absolutely amazing! Made me feel comfortable & so professional yet personable, I want her for all of my treatments!!!
Google
5.0/5
Sep 23, 2021
Google Ideal Image Chandler
Edmond was GREAT
Google
5.0/5
Sep 22, 2021
Google Ideal Image Chandler
Love Danielle. She always does a fantastic job and she is just the sweetest!
Google
5.0/5
Sep 16, 2021
Google Ideal Image Chandler
Leanna did a great job! She was very thorough and kept checking in to make sure I was comfortable. She had great customer service.
Google
1.0/5
Sep 16, 2021
Google Ideal Image Chandler
DO NOT COME HERE!! honestly had the worst experience here. this place is extremely to get ahold of, there are no managers or medical directors there any day of the week. they have violated HIPPA discussing about other patients in the lobby. They want to take your money and could care less if they leave you with scars, pain, or unhappiness with results. DO NOT COME HERE!!!! who knows if there nurses even have proper training or certifications for laser, and etc. if you want to get burnt this is the place to come!
Google
1.0/5
Sep 15, 2021
Google Ideal Image Chandler
Bought a laser hair removal package, and came in for my second to last session September 13th (Monday). However, after my treatment I was in excruciating pain. I am completely burned, the photos are slightly graphic but I will show you how bad the burn is! There are NO MANAGERS there to solve this issue, they said it would take 3-5 business days to just come into contact with anyone to resolve this. I have called multiple times, at least 5-7 times now to get this issue resolved. For how severe the burn is, they seem to lack any care, and not even trying to get in touch with me, or any manager contacting me. They said Megan is the manager, and for Megan being the manager she has not been useful at all. This is so INAPPROPIATE AND UNPROFESSIONAL. They won't connect me to any manager, or let me meet with anyone in person to get this resolved. I have not been able to walk due to the burn, I have now missed work and my esthetician school. They will not make this right and refund me. I am traumatized, and terrified to EVER get any sort of treatment at Ideal Image. The nurse did not only give me wrong post care instructions, but did not notify the manager where ever the manager may be. PLEASE DO NOT COME HERE AND CHOOSE ANYWHERE ELSE.
Google
1.0/5
Sep 14, 2021
Google Ideal Image Chandler
A awful experience that I had in Idea Image Chandler. I was paid at $603.5 for three-pack BBL treatment on September 2nd. The nurse took me to the room and took photos. She checked my face and said could not to do because it would make the dark spot more worst. So i requested refund money back and she said no. She said I need to a Skin Doctor to diagnosis is melasma then decided to refund or not. What’s the joying? What’s the place? What’s the attitude? I was waiting ten days that they still do not refund back and I have to call my bank. This is my awful experience in Idea Image Chandler!
Google
5.0/5
Sep 9, 2021
Google Ideal Image Chandler
Dakota is amazing will never go anywhere else! The best money I have spent in years. She did excellent job of explaining things and putting me at ease!
Google
5.0/5
Sep 8, 2021
Google Ideal Image Chandler
Really good staff
Google
1.0/5
Sep 3, 2021
Google Ideal Image Chandler
The staff are friendly and a it is a clean environment, but I really regret spending money on Cool Sculpting. This does not work AT ALL. They just show you couple of nice pictures and you think wow this is going to work. I go to the gym 3-4 times a week, don’t have much fat, so I was targeting the stubborn fats, and after 2 sessions and 90 days, I cannot see even the smallest change. NO CHANGE.
Google
1.0/5
Sep 2, 2021
Google Ideal Image Chandler
Horrible experience. So confusing just to make an apt is a mess. Membership is expensive and quality of work is not anything I’ll pay for again.
Google
5.0/5
Aug 13, 2021
Google Ideal Image Chandler
Ashton did my lips and gave me ALLLL the confidence. I will 1000000% be coming back to see her for all my filler needs 🙏
Google
5.0/5
Aug 13, 2021
Google Ideal Image Chandler
Ashton Larson was my injector for lip filler and she did absolutely amazing . This was my first time getting treated and it was less painful then I had imagined it would be . Great communication through the whole process . Definitely returning for more services .
Google
1.0/5
Aug 12, 2021
Google Ideal Image Chandler
The laser treatment is just the same as anywhere else you can go. What upset me is that the package prices are high (very expensive) they sale it to you by telling you that you have touch ups for life. Thinking that paying 3000 is ok and then you learn every touch up you still have to pay for. I was like I was not told that at the beginning. I do not recommend this place. You can achieve this goal by going to a different place that charges less.
Google
5.0/5
Aug 5, 2021
Google Ideal Image Chandler
Staff is very friendly, honestly I was very skeptical about everything at first, but they explained everything and I’m happy with my results. A+ Service.
Google
5.0/5
Jul 26, 2021
Google Ideal Image Chandler
Your staff are awesome! Very well informed and able to answer all of my questions
Google
2.0/5
Jul 23, 2021
Google Ideal Image Chandler
The initial zoom call I had was great. Very nice, Informative, able to work with you but never asked if I had tattoos in the treatment area. Everything was going great at my first appointment. I was so excited. The people there are super nice and caring, my nurse was great. While looking at my body, the nurse sees my tattoo and mentioned that due to the tattoo they may not be able to treat that area. No one EVER asked me about my tattoos or that they can not treat tattoo areas. The nurse was still very nice, we started with the first areas. Then when we got to where my tattoo was, the machine did shut down due to my tattoo. Again, no one every asked me about my tattoo. Sadly, we did have to stop and this treatment was deemed not treated. The nurse said she will talk with her superiors and get back to me if we can treat this area or not. In the meantime, I scheduled a month follow up and treat the same or new area. The following day I was called by a nurse to check on me and my treatments from the day before. I started fo explain to her, what I mentioned above. The nurse was already aware of my situation and confirmed with me that my treatment of this area can be treated and they will re-treat this area. I was then transferred to the receptionist to schedule my review-treatment area. I was then told that since my “treatment session” was marked as complete in their system, they did not know how to schedule me again for my treatment. I was told they needed to call their superiors again to see how they can schedule me and I would get a call back that same day. I waited and no call back. Here I am on the next day, still no call back to re-schedule my untreated area, that I planned a more in advance, which was the soonest they had. Here I am on this day, I took time off work and now I have to reschedule again to come in and get treated again. But I am not getting any call backs. I guess there is no superiors in the office to help out all of the nurses and workers in the office. I am a client paying a lot of money for this treatment. I last thing I would of thought is that it would go this way. Very sad about this experience.
Google
2.0/5
Jul 15, 2021
Google Ideal Image Chandler
Asked for specific products, paid over $5,000 for them, everytime I go in for something, We can't do that procedure pick something else. Oh this wont give you any results you have to do multiple sessions, but lets do it anyways. Instead of re-visiting the situation and trying to come up with a solution. Its a big waste of money and Im very disappointed.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Chandler
Great service, very friendly staff
Google
4.0/5
Jul 2, 2021
Google Ideal Image Chandler
Very professional, went into detail of pricing ,answered all my questions
Google
1.0/5
Jun 18, 2021
Google Ideal Image Chandler
Worst place ever.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Chandler
It's was great staff is always very friendly
Google
1.0/5
Jun 2, 2021
Google Ideal Image Chandler
I’m not sure what happened to the old technicians but the new ones are out for blood.
Google
3.0/5
Jun 2, 2021
Google Ideal Image Chandler
I’ve had 7 different services and only seen results from 3. It is thousands of dollars with minimal results.
Google
5.0/5
May 28, 2021
Google Ideal Image Chandler
This was an entirely different experience than Colorado Springs. Here, the staff members were patient, friendly and kind. I was a little frustrated and disillusioned by my previous experience; I felt taken advantage of in purchasing a package that I didn't need being told I could cancel at any time. That is apparently false. I recently moved to Arizona and this Ideal Image office was very, very different. So, professional and allowed me to explain my frustration having paid so much money for a product that didn't live up to my expectations. She explained very patiently and agreed to work with me so that I have a better outcome. I will certainly go back again mainly because of their service and attitude.
Google
5.0/5
May 23, 2021
Google Ideal Image Chandler
Everyone was great. I was nervous but the staff made it a great experience. I already have 2 friends s heduling laser hair removal
Google
5.0/5
May 13, 2021
Google Ideal Image Chandler
Sarah was very helpful she made things simple and easy for me to sign up. Thank you Sara! ☺
Google
5.0/5
May 10, 2021
Google Ideal Image Chandler
The Nurse who worked on me was very professional and friendly. I love how they remove the grease pen marks for me and apply the aloe gel. I started my membership in New York and they don't do any of that for you they leave the room and you have to clean yourself up and apply the aloe yourself. It almost feels like a spa in Chandler. Love this location!
Google
5.0/5
Apr 27, 2021
Google Ideal Image Chandler
Everyone was super nice! I love coming here for my laser hair removal 😃
Google
1.0/5
Apr 27, 2021
Google Ideal Image Chandler
I was never told what to do between procedures, I was never shown before and after pictures.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Chandler
The whole staff was nice. The whole place was clean.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Chandler
Staff was friendly and professional
Google
2.0/5
Apr 25, 2021
Google Ideal Image Chandler
Appointment was running 30+ minutes late. This happens frequently.
Google
1.0/5
Apr 21, 2021
Google Ideal Image Chandler
Save yourself the stress, DO NOT go to Ideal image. From start to finish this company has been a nightmare to deal with. When I inquired about an appt, they said three weeks to get in (it took 6 weeks), then had me call an online rep to book. I was on the phone for an hour or more just to book an appointment and they send you edocs to sign and lock you in and charge before you know what’s happening. The rep was totally confused thru the whole process and ended up charging me the wrong amount. Good thing I checked my bank account to see the error. I called ideal image and still after 6 weeks have not received a refund. They told me a rep would call. When you ask for their number, they won’t provide. I corresponded with the original rep that charged me and she said she’d contact her regional person to approve the refund. Never heard back. This is the most DYSFUNCTIONAL company I have ever gone to. So six weeks later I go to my appointment yesterday (of course take off 2-1/2 hours from work) and they inform me I would not be able to have the treatment due to my Protein S issue. It could have all been avoided by a simple question before signing up and paying. By the way another issue I didn’t get the medical questionnaire to fill out until a few hours of my appointment. Sorry, but most people work and ridiculous it couldn’t be sent sooner. So here I am demanding a refund immediately. SAVE YOURSELF THE STRESS, PLEASE DONT GO THERE!!! Even their response to reviews is just a blanket answer, submit blah blah blah online. Again lack of good customer service. They are not customer friendly, professional or organized to be able to provide good service. You have many other options.
Google
5.0/5
Apr 15, 2021
Google Ideal Image Chandler
very pleasant. less painful than usual.
Google
5.0/5
Apr 12, 2021
Google Ideal Image Chandler
Natasha Crosbie was phenomenal and explained different treatment plans and options very thoroughly. She answered my questions and was very friendly. I had consulted with Bodify prior to here and while they were nice, they couldn’t hold a stick to the pricing Ideal Image can offer based on their expertise and sheer volume.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Chandler
Very good experience
Google
5.0/5
Apr 6, 2021
Google Ideal Image Chandler
Great place, everyone was really nice and welcoming. I got lip fillers and I'm very happy with the service I received at ideal image the doctor made me feel comfortable and was very informative I will definitely be going back.
Google
3.0/5
Apr 4, 2021
Google Ideal Image Chandler
They are truly nice people! I didn’t feel all that comfortable . I felt they needed to be more personable especially when your spending what you feel is a lot of money, to them it wasn’t important at least how I felt. When I had asked specific questions regarding Botox of course it’s pushed more toward the name” BOTOX” cause payout is huge for them. My results I’m not happy with that and I asked about daysport and wanted that because of my skin being thickerand had a second set injected after 2 weeks of the full ant. I used for the first time. Fillers for my lips came out great but seriously hurt and I wasn’t numb enough what so ever. I am Vw somewhat satisfied I guess... but everyone is different! I feel 1500 was wasted on membership fees and Botox... FREE SERVICE ? I think I am actually paying for it in fees. I do like the staff and location! My lips so far so good outs been a few days so time is of the essence! I would recommend only in certain procedures not all though
Google
5.0/5
Mar 30, 2021
Google Ideal Image Chandler
Ideal Image has been amazing throughout the pandemic, and in general. Their staff is professional and thoughtful about comfort and privacy during your visit. I have recommended them in the past and do again now!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Chandler
It was fast, it was efficient, great customer service, wonderful smiles from staff, very clean overall a wonderful exp
Google
2.0/5
Mar 29, 2021
Google Ideal Image Chandler
The actual procedure was okay. The nurse mentioned that there was asymmetry present in my face so she was going to add more filler to one side. To be fair, I never noticed the asymmetry prior but I see it is still present. The nurse was nice and informative. The actual service is fine. I do have some other feedback for your organization... My concern is the sales tactics. I don't like that the sales people are now all virtual so they are making decisions based on something they see in a video camera without consulting the nurses that are actually providing the service. I think a different filler would have been better after talking to someone else about what was given. There must be an intense commission structure there and it shows. I wish I had thought of this prior, I would have gone somewhere else. I'm also not happy with the fact that I had called last year to get a services put on hold due to pregnancy and was told to just call when I wanted to resume services. There was also a global pandemic going on. When they booked me for this appointment, they said they were going to look in to it and help me get the rest of my laser hair removal services scheduled and they didn't. When I showed up for the filler appointment, I had to wait 30 minutes for my appointment (not happy about this either) and when I asked about the hair removal starting back up, they had to reach out to IT and find out. I had started services at different times so they could book some of the areas but not one of the areas. I don't have time to be coming in for multiple appointments, I want them all done at once. And then to top it off? No one has called me back about it to this moment. It seems like there is a rush to book new services but a lackadaisical attitude about completing services that are paid for. I'm at the beginning stages of my anti-aging, turning back time processes with a healthy budget I can set aside for treatments and there are a lot of providers out there. If I feel this way, I'm guessing others might too. Hope this feedback helps
Google
1.0/5
Mar 25, 2021
Google Ideal Image Chandler
If i could give them 0 Stars i would. Please do not make the mistake of giving this company a chance at your money or sanity! My husband has tried a couple of things to help reduce the body fat around his abdomen but was seeing little to no improvement and so we thought we would try cool sculpting after an Ad on Facebook popped up. They did a virtual consultation with him (so no physical evaluation or contact has been made at all) and went over his desire of what he was wanting to accomplish with the service that they offered. The lady he talked to seemed nice enough and wanted to help, but now we believe that was all just a façade to get a sale. my husband initially signed an agreement and a loan for services that hasn’t even been provided. After telling me about the agreement, loan, insane interest rate, I informed him that none of those prices were in our budget, even if the loan was for 60 months, we would be paying an equivalent of 12 grand(initial loan is 7500!!) on a service he has never even done before!! Same day, honestly within hours he told the salesperson we changed our mind and must cancel the agreement and loan, and that’s where the nightmare began! The salesperson became so rude asking why we changed our mind, that she informed us they don’t have a refund policy and that he couldn’t cancel his agreement. I find that to be a horrible business practice and quite possibly a scam since services can be cancelled, especially when nothing has been provided out and we requested to have it cancelled the same day. The contact with them has been ridiculous and have gotten constant run around trying to get this resolved, probably just trying to wear us down, but I refuse to work with a practice that has such ridiculous policies! Please avoid dealing with the stress and anxiety that this company has done to my husband and I in the last few weeks, especially due to the fact that they do not actually care about you, just the money they can get from you. I don’t not care about being contacted for feedback and satisfaction, I only want to receive contact that the loan and agreement have been cancelled and I will not be paying you anything more then the $46 my husband and put down on the initial day the contract was signed, I will chalk up that loss as a learning charge on ourselves. I have also reported this to the FTC, BBB, and Attorney General on this ridiculous practices and will be planning on reaching out to the news as well so no one else has to go through what we have!!
Google
5.0/5
Mar 22, 2021
Google Ideal Image Chandler
Ideal Image uses a better machine with better results. I went to another laser hair removal business and within two years, complete hair growth. Ideal Image is more expensive, but they guarantee better results. People are also knowledgeable and courteous.
Google
5.0/5
Mar 18, 2021
Google Ideal Image Chandler
Sharon was absolutely amazing!!!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Chandler
Very informative, all my questions were answered, financing options were explained in detail including monthly payment amounts. Really helpful in trying everything to get my procedure covered.
Google
1.0/5
Mar 13, 2021
Google Ideal Image Chandler
Not happy with that place..took a whole day off from work for my procedure and she turned me away
Google
5.0/5
Mar 10, 2021
Google Ideal Image Chandler
great customer service, very efficient and professional
Google
2.0/5
Mar 5, 2021
Google Ideal Image Chandler
Staff attempted to help but no one told me the wait list was so long g and a mgr was to cal me and never did
Google
5.0/5
Mar 4, 2021
Google Ideal Image Chandler
Absolutely perfect. The girl who did my fillers made me feel so comfortable and relaxed. I knew I was in good hands the entire time. My lips look great, exactly what I was going for. The best experience at ideal image thus far!
Google
2.0/5
Feb 24, 2021
Google Ideal Image Chandler
The representatives were nice enough but not offering treatments for select areas (veins on nose, instead of the whole face) was disappointing. It limits my purchase options.
Google
1.0/5
Feb 16, 2021
Google Ideal Image Chandler
Hi. Before I write a review, i would like to talk to you about service i received. Your web site does not have an email or other contact information.
Google
2.0/5
Feb 13, 2021
Google Ideal Image Chandler
Scheduled a follow up and instead of being told it was too early for a follow up and no touch up would be done, I had to show up to my appointment just to be told nothing could be done. This after my first appointment I was supposed to receive free laser hair removal but had to wait until I got to my appointment then also to find out I would not be able to receive that due to a medical condition that had previously already been reported on my medical history prior to the appointment. I was never offered an alternative procedure and had to call myself to speak with someone to get that set up.
Google
5.0/5
Feb 11, 2021
Google Ideal Image Chandler
Dakota was awesome! She did my cheek fillers and communicated the entire time what she was doing. She noticed some areas that needed extra help and made them disappear! Had a great experience!
Google
5.0/5
Feb 6, 2021
Google Ideal Image Chandler
I've only had 3 treatments for hair removal and I already have great results. I've been to the Scottsdale and Chandler locations and they are always very professional and friendly. I felt very safe especially during this pandemic. I am very impressed and satisfied with my decision to come here.
Google
5.0/5
Feb 4, 2021
Google Ideal Image Chandler
Very professional and honest
Google
5.0/5
Jan 30, 2021
Google Ideal Image Chandler
Windy Ramirez is amazing. She went above and beyond for me. She was kind and fun and made it feel like I was talking to a friend. She was super sweet and am looking forward to continuing to work with her. By far the best customer service I've had. Thanks so much Windy.
Google
5.0/5
Jan 25, 2021
Google Ideal Image Chandler
I had a great experience. The personal are always nice and polite.
Google
5.0/5
Jan 22, 2021
Google Ideal Image Chandler
Very friendly staff. Great experience!
Google
5.0/5
Jan 20, 2021
Google Ideal Image Chandler
I was just googling at first and ideal image came up, I put in my info and someone called right away, two seconds later I did a virtual consolation and next thing I had an appt scheduled for the next day. I did pay for the service over the phone but didn’t think anything of it. I figured it’s because what If your card doesn’t go thru after they just injected your lips. So I get it. I read reviews and then got SUPER nervous. BUT went in this morning and everything was great! I got in quick. The nurse was super kind. It was my first time getting my lips done so with building anxiety I had to lay down from feeling nauseous. She made me feel super normal lol. It actually wasn’t that bad! I just was scared 🙂 I am super happy so far! They said it will take 2 weeks to fully see results, but so far so good. Reviews are good to read, but sometimes you have to take some with a grain of salt. My experience was awesome. I’d definitely recommend this place.
Google
1.0/5
Jan 20, 2021
Google Ideal Image Chandler
It was very unprofessional. I had to reschedule because they made me wait 27 minutes while 2 of the providers were chatting it up in the chart room. I left very upset and did not reschedule and would like to speak to the area manager.
Google
5.0/5
Jan 14, 2021
Google Ideal Image Chandler
I barely have to shave after 2 treatments. My experience has been amazing. I would definitely recommend.
Google
5.0/5
Jan 12, 2021
Google Ideal Image Chandler
Every appointment I have been to I am met with friendly courteous staff. The techs are always knowledgeable and also very friendly and courteous
Google
5.0/5
Jan 7, 2021
Google Ideal Image Chandler
The consultation I had was very informative and was explained well. The doctor I spoke with was also very kind.
Google
5.0/5
Jan 6, 2021
Google Ideal Image Chandler
the service and staff @ the chandler location is awesome! i was super happy with the results starting from the first treatment!! My initial treatment was in 2018 and over the years i have gone back to get additional areas treated. it is worth it!!!
Google
5.0/5
Jan 1, 2021
Google Ideal Image Chandler
Very friendly & knowledgeable staff. Answered all my questions and made me feel extremely comfortable. Can’t wait to come back for my next visit!!
Google
5.0/5
Dec 28, 2020
Google Ideal Image Chandler
Amazing
Google
1.0/5
Dec 21, 2020
Google Ideal Image Chandler
I was lied, misled and ripped off by your sales rep Fawn Baker!!!!!
Google
2.0/5
Dec 16, 2020
Google Ideal Image Chandler
Pricing was unknown???? Why
Google
2.0/5
Dec 14, 2020
Google Ideal Image Chandler
My appointment which takes less than 5 minutes lasted over 45 minutes. My appointment was at 230. I arrived at 227. I wasn’t called back until after 3. It’s disappointing that no effort is made to respect your customers time. I received 3 text reminders of my appointment time. I would have appreciated just one to say come 30 minutes later.
Google
5.0/5
Dec 12, 2020
Google Ideal Image Chandler
I love this place. Dakota is my favorite person. Very professional and she does an amazing job. She deserves a raise
Google
5.0/5
Dec 11, 2020
Google Ideal Image Chandler
Staff and nurses were amazing at the Chandler location!
Google
5.0/5
Dec 3, 2020
Google Ideal Image Chandler
Love Ideal Image Chandler! Laser Tech, Molly, is friendly, caring and thorough. I like that she marks my skin so she can see where she is getting the laser to ensure I’m fully covered! Hair be gone! Thank you Molly!
Google
5.0/5
Nov 14, 2020
Google Ideal Image Chandler
She was absolutely amazing and helped me with everything that need to be done. I am very pleased with her help. Thank you!
Google
5.0/5
Nov 11, 2020
Google Ideal Image Chandler
Nice
Google
5.0/5
Nov 9, 2020
Google Ideal Image Chandler
I had a wonderful experience. Very professional and clean environment. Staff was very nice.
Google
5.0/5
Nov 5, 2020
Google Ideal Image Chandler
The staff was friendly and very informative when I had questions. They showed care and were very professional.
Google
5.0/5
Nov 3, 2020
Google Ideal Image Chandler
It was great super friendly staff
Google
4.0/5
Oct 30, 2020
Google Ideal Image Chandler
was awesome. Nurse very helpful
Google
5.0/5
Oct 28, 2020
Google Ideal Image Chandler
The customer service at this location is everything! From the reception to the procedure... flawless! I appreciate how they went above and beyond for me. The receptionist alone will have me coming to this location for any of my treatments and future business. Thank you for the great experience!
Google
5.0/5
Oct 19, 2020
Google Ideal Image Chandler
This was my second time receiving services with Ideal Image. Staff is always friendly and welcoming. Very helpful. The nurse who performed my injections (Dakota) was INCREDIBLE. Beyond thorough, friendly & very informative.
Google
1.0/5
Oct 14, 2020
Google Ideal Image Chandler
The conversation was going well and as we were talking I looked up the reviews and found tons of upset and unhappy customers. Prior customer warning not to have work done with your company. Not only with the procedure but issues with the cost and any refund. I was going to go ahead anyways when I was told I will need to pay first, even before the appointment was made. I WILL NEVER PAY FOR A SERVICE IN ADVANCE...like any other type of service you pay when the process is none including surgery, brow left, hair cut etc. When I told her I will not be going through with the procedure due to you wanting the money before the service she got very rube and said to be "well just stay the way you are"!!! Nice job....
Google
5.0/5
Oct 13, 2020
Google Ideal Image Chandler
Abby is the best!
Google
5.0/5
Oct 12, 2020
Google Ideal Image Chandler
My nurse walked me through the whole process and was very patient. She was very knowledgeable about the procedure and made sure she answered all my questions before she started. She was also as gentle as she could be. The room and waiting area was very clean and the receptionist was also very polite.
Google
1.0/5
Oct 12, 2020
Google Ideal Image Chandler
I would never ever recommend anyone to get service from Ideal Image. The purpose of mine for writing this review is just wanted to save people who decide to go get service from ideal Image. Only those people can go who can take mentally stress. I am having mental stress since the day I signed contract for my hair removal laser in Feb. 2020. After my first treatment, they went close. I was keep trying to call them but didn't get any answer. Even when they reopened after some months, nobody informed me. I had loan for $ 5000 through Ally company for unlimited treatments (but at least 9 total treatments). In the meantime, Ally people were asking me to make payments when Ideal Image were closed. I put dispute for cancellation the contract as I didn't know if Ideal Image permanently close or temporary. I didn't hear from Ally people for months. I got so stressed. In the meantime, I found that they (ideal image) reopen after some months but they didn't inform me. They said they forget to let me know that they re-opened. I had two more treatments as I didn't hear anything from Ally's decision. Now, I had total 3 treatments. When I went for my 4th treatment, Ideal people said they cancelled my appointment because my contract has been cancelled and they said that they did refund 1800 to Ally people and rest of $ 3200 I have to pay to Ally. I don't understand why I would pay $ 3200 just for 3 treatments. Secondly, they didn’t even think to inform me that this is their decision, and nobody ask me if I am agreed with their decision or not. They (both companies) decide what they want. I contact corporate office, they said that I have to pay 3200 because first three were actual treatments and after that all are going to be just touch-ups. It means they are admitting that they give only 3 actual treatments and rest of 6 are just touch-ups as they promised 9 total treatments to be given. I suffered from mental stress since the day I signed the contract. I just want to alert the people who have plan to go there. I waste a lot of my valuable time to make calls and still struggling. Ideal Image is definitely big rip-off.
Google
4.0/5
Oct 8, 2020
Google Ideal Image Chandler
Loved the consultant. Affordable payment options. Took a month for an appointment though.
Google
5.0/5
Oct 6, 2020
Google Ideal Image Chandler
I just had my first laser hair removal treatment today and I felt very happy with how I was treated. The staff made me feel comfortable and answered all the questions that I had before and during the process.
Google
1.0/5
Sep 21, 2020
Google Ideal Image Chandler
My second time going well the lady that did my Lazor Brazilian and underarms Was so unprofessional said the where under new management and employees that she was the only one left that had been working for the company for a long while well she said she was over worked tired and she had to train all the new people well as she started she was in such a hurry that left me in such pain I asked for a ice pack and she got and attitude as if I was asking for to much it was the worst experience ever if I could get a cancel my contract I would makes me not wanna go back
Google
5.0/5
Aug 27, 2020
Google Ideal Image Chandler
It was very informative and a great friendly experience!
Google
5.0/5
Aug 24, 2020
Google Ideal Image Chandler
This was suppose to be my first treatment visit but instead after waiting 15-20 minutes to be seen I was told they needed me to get some documents from my physician. I understand the need to be safe but, why wasn’t I contacted prior to driving 28 minutes to my 8 AM appointment?? I could have acquired the necessary information prior to my appointment and not waisted anyone’s time, including mine. I don’t not appreciate the way this matter was handled or lack of handling. Okay so initially I gave this place 1 star but, I had my first session and I have to say it was extremely pleasant. It started off a little rocky, they hadn’t gotten the medical records I sent over which is annoying but we figured things out. The ladies there were patient, reassuring, and helpful which made the situation a little less annoying. The nurse that did my treatment was very honest and personable. She made me feel comfortable and relaxed in a slightly awkward and tense situation. I am beyond satisfied with my first treatment and look forward to returning for more!
Google
1.0/5
Aug 20, 2020
Google Ideal Image Chandler
I reached out to the company on July 29, 2020, in two days I had a virtual consultation over Zoom, which wasn't what I was expecting. I really thought my skin and where I would like to have fillers would be looked at, it wasn't. I went ahead and did all the paperwork to start on my payment plan. I am still waiting to hear from someone on making my appointment. I called about six days ago to find out what the delay was, I was put on hold for over 30 minutes, I couldn't wait any longer, and needless to say, the on hold music was awful. I'm starting to think that I've been scammed and that makes me very angry. If someone doesn't soon get a hold of me to schedule my appointment, I will be contacting the Better Business Bureau.