Phoenix (Peoria-Glendale)

9780 West Northern Avenue
Suite 1170
Peoria, Arizona 85345
623-565-8892

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • We know the suns rays in Arizona has us wearing sunscreen and protecting our skin at all costs. The warm weather has us wearing shorts and tank tops most of the year. These are some of the reasons why you should invest in yourself. We are the national leader in laser hair removal, but our services go beyond Laser Hair. Our nurses are experts in Botox & fillers, skin lifting and fat reduction, to name a few.
  • Our Nurses are extensively trained in a range of services including Laser Hair Removal, CoolSculpting, Broad Band Light therapy, Ultherapy, and Injectables including Botox, Juvéderm, Volbella and Vollure.
  • We pride ourselves on our Customer Service and are here to educate and improve the lives of all our clients. Call or come in today and take a tour of our Med Spa and let us show you why we believe in what we do.
From the North (Northern Peoria, Surprise) :
    1. Begin by getting on Loop 101 South.
    2. Stay on Loop 101 South until exit 8, Northern Avenue.
    3. After coming off the Loop 101 ramp, make a Right on to West Northern Avenue.
    4. The first traffic light will be North 98th Avenue, make Right turn at this traffic light. This is the Park West shopping district.
    5. Ideal Image will be on your Right hand side.
From the South (Glendale, Avondale):
    1. Begin by getting on Loop 101 North.
    2. Stay on Loop 101 North until exit 8, Northern Avenue.
    3. After coming off the Loop 101 ramp, make a Right on to West Northern Avenue.
    4. This will lead you in to the Park West shopping district. Ideal Image will be on your Right hand side.
From the East (Northern Phoenix, Scottsdale):
    1. Begin by getting on Loop 101 West.
    2. Stay on Loop 101 West until exit 8, Northern Avenue.
    3. After coming off the Loop 101 ramp, make a Right on to West Northern Avenue.
    4. This will lead you in to the Park West shopping district. Ideal Image will be on your Right hand side.
From the West (Goodyear, Buckeye):
    1. Begin by getting on to I-10 going East.
    2. Take exit 133B to Loop 101 North.
    3. Stay on Loop 101 North until exit 8, Northern Avenue.
    4. After coming off the Loop 101 ramp, make a Right on to West Northern Avenue.
    5. This will lead you in to the Park West shopping district. Ideal Image will be on your Right hand side.
4.2/5
4.2 /5
199 Reviews

Google
5.0/5
Jun 7, 2021
Google Ideal Image Peoria
Very friendly and informative.
Google
1.0/5
Jun 5, 2021
Google Ideal Image Peoria
Well my appt was at 9am. I arrived at 8:45am doors still locked so I waited in my vehicle till 8:55am and still the doors locked. I like to arrive to my appts early so I'm on time cause if I get there at my appt time for me I'm late. Myself and another customer waited outside till 9:04am it might not be a big deal to your company or employees but if I was late they would of told me that I needed to reschedule...
Google
5.0/5
Jun 5, 2021
Google Ideal Image Peoria
I just had my first Botox and Basic filler treatment done at Ideal Image MedSpa in Peoria and I have to Anna the nurse was awesome. She made me feel very comfortable, she knows her stuff and she answered all the questions I asked her pre- treatment which helped to ease away any fears I had. She was also very professional, as well as very pleasant to work with. I would not hesitate to recommend Ideal Image Med Spa to anyone, give them a try it will be worth it. I have to wait to see the full results but so far am very happy and will definitely be going back!!
Google
5.0/5
May 25, 2021
Google Ideal Image Peoria
I’m loving my results. Taylor did an amazing job, he explained the process, answered all my questions thoroughly and made me feel very confortable!!D
Google
5.0/5
May 10, 2021
Google Ideal Image Peoria
He was great!!! He was very nice and explained everything!!!
Google
5.0/5
Apr 28, 2021
Google Ideal Image Peoria
Staff is friendly, minimal wait time. Procedure was quick but with detail about what is happening and what to expect, very helpful.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Peoria
From walking in and throughout my entire process the customer service was beyond amazing! The tech walked me through the entire process and made sure I was comfortable the entire time.
Google
5.0/5
Apr 15, 2021
Google Ideal Image Peoria
The woman I spoke to was very informative and just delightful and professional!
Google
4.0/5
Apr 12, 2021
Google Ideal Image Peoria
I had scheduled a 30 min virtual consultation for Botox and the call ended up being over 2 hours. I did sign up as a member and I’m sure that is why it took a little longer. However, if I decided not to use your services, the appointment was still over an hour and those weren’t my expectations.
Google
5.0/5
Mar 21, 2021
Google Ideal Image Peoria
Very nice
Google
5.0/5
Mar 18, 2021
Google Ideal Image Peoria
I am glad I made the decision to do this the nurse I have is always nice and we have good conversations during the treatment.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Peoria
Kathy was very friendly, patient and addressed all of my questions.
Google
5.0/5
Mar 15, 2021
Google Ideal Image Peoria
Great workers very friendly and caring and very good with following the face mask rule highly recommended to anyone
Google
5.0/5
Mar 9, 2021
Google Ideal Image Peoria
very helpful, friendly
Google
1.0/5
Feb 23, 2021
Google Ideal Image Peoria
Don't waste your time and your money, My treatment has not been finished,I was suppose to get 2 sections . I did one and they told to get the other one after 6 months, everytime I call them to make appointment ,they put me on hold for hours.don't go and waste your money
Google
5.0/5
Feb 23, 2021
Google Ideal Image Peoria
All the staff is very profesional, polite and acknowledge
Google
1.0/5
Feb 22, 2021
Google Ideal Image Peoria
I have had continuous issues with this company since beginning my treatments over a year ago. The professional performing the procedure always changes and I notice not everyone is as thorough as the others and should be considering how expensive the treatments are. Getting new numbing cream for my laser hair removal was a huge mess and involved alot of back and forth between the pharmacy and ideal image. The most recent experience caused me to have to push back my appointment another month, causing it to be scheduled 2 months past my original appointment. I have always had a female perform my laser hair procedure as it is for a brazilian and a very personal area and procedure. After checking in it became clear that my nurse for this appointment was a male and never at any point before or once arriving to my appointment was this communicated. This made me uncomfortable and caused me to have to reschedule a month later.
Google
5.0/5
Feb 20, 2021
Google Ideal Image Peoria
Very easy, informative and comfortable
Google
1.0/5
Feb 20, 2021
Google Ideal Image Peoria
I had a virtual appointment with a sales rep not a nurse. I received two treatments of cool sculpting and was told I could see up to 66.66% reduction. I have had 0% reduction. I exercise 5-6 times a week and eat healthy. Basically nothing changed on my end so I expected to see something. Pretty upset that I have to continue to pay for something that did not work. UPDATE. They reached out to have me contact them directly and long story short they said they would reach out and haven't.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Peoria
Great experience
Google
5.0/5
Feb 17, 2021
Google Ideal Image Peoria
I can't recommend anyone when I paid as much money as I have paid and still have not been scheduled my first appointment. Update... ideal image has been great to me since this review. They are fantastic. Amazing. Customer service is perfect!! BUT THEIR CREDIT LINE COMPANY THEY USE FOR PEOPLE CALLED FORTIVA ARE THEIVES AND THEIR BEHAVIOR IS BORDERLINE CRIMINAL. I been battling them for a few weeks now. I have lawyers on them now. Do anything but fortiva
Google
5.0/5
Feb 16, 2021
Google Ideal Image Peoria
Very professional
Google
5.0/5
Feb 16, 2021
Google Ideal Image Peoria
Everyone was so accommodating, friendly and positive
Google
5.0/5
Feb 11, 2021
Google Ideal Image Peoria
Very professional and kind
Google
1.0/5
Feb 11, 2021
Google Ideal Image Peoria
I have an appointment today. for 11am. They cancelled it without my knowledge. I did received any text or even e mail.
Google
5.0/5
Feb 9, 2021
Google Ideal Image Peoria
Muy buena
Google
5.0/5
Feb 6, 2021
Google Ideal Image Peoria
Was awesome, can't wait to go back.
Google
5.0/5
Jan 29, 2021
Google Ideal Image Peoria
Fast and precise
Google
1.0/5
Jan 25, 2021
Google Ideal Image Peoria
My treatment has not been finished, I was suppose to get an extension on my laser treatments because of getting laser burn which caused scarring on all sections i am getting treated and not receiving treatment for 6 months. It's been a month since I was suppose to get a call back and get scheduled. I have also been schedule for treatment twice but didn't receive my treatment because I was scheduled just for 1 of the sections I was receiving treatment which was only 15 mins. It should have been 3 sections all together which is a waste of time for me because it takes more than an hour of drive time plus babysitting. I have been nothing but patient and courteous and I have loved my results from ideal image until now, I had recommended friends but now feel otherwise and feel ripped off of ten thousand dollars.
Google
1.0/5
Jan 25, 2021
Google Ideal Image Peoria
The staff are fine, but it's poor business practice to tell someone treatments will be every 6 weeks, but then overschedule so that it is impossible to have your appointments be every 6 weeks. More like 2-4 months in between. I moved an appointment for today forward, and I wasn't expecting an immediate appointment, but the next available slot was more thay 2 months away. that means that even if I made it to my appointment, and scheduled my 6-week follow-up, they wouldn't have even had room on the schedule for me. this happened last time as well, so I have already been waiting two months in between visits, so now it will be 4 months. Probably should get a little more organized before taking on so many patients. Edit for 1/16/2021: I guess the solution was to *not* contact me and either cancel/never schedule my next appointment. Thanks. I wish I never went through them.
Google
5.0/5
Jan 21, 2021
Google Ideal Image Peoria
The medical professional was so good and able to answer all my questions. He is very professional
Google
5.0/5
Jan 19, 2021
Google Ideal Image Peoria
Great service! Very proffessional and knowledgeable!
Google
4.0/5
Jan 18, 2021
Google Ideal Image Peoria
Always welcomed in, always spoken to with respect, and I never feel pressured to add more treatments.
Google
5.0/5
Jan 13, 2021
Google Ideal Image Peoria
Everyone there is very pleasant
Google
1.0/5
Dec 17, 2020
Google Ideal Image Peoria
Ladies at the front desk need more training to deal with customers. I'll not go back to this place again and beside that they keep rising the price up every time I get there.
Google
1.0/5
Dec 17, 2020
Google Ideal Image Peoria
Im been a customer on this place for over 3 years and every  time I set up an appointment  something bad happens ,  if they don't cancel my appointment the system does or some how my spirit does. Customer service at the front desk is horrible, these 2 ladies there  have no idea how to treat customers, these ladies always are on defend mode. Very horrible and the price is just to high. I'll say thank you to the ladies doing the treatment in the back!  they're  super kool.
Google
5.0/5
Dec 17, 2020
Google Ideal Image Peoria
Morgan was fantastic, I will be back to see her.
Google
5.0/5
Dec 12, 2020
Google Ideal Image Peoria
Thought it would be painful but the lady who was treating me(forgot her name)did an fantastic job.
Google
1.0/5
Dec 10, 2020
Google Ideal Image Peoria
I felt like because I couldn’t pay after my consultation, that I shouldn’t have scheduled. I was planning on coming in January. I just trying to get pricing
Google
5.0/5
Dec 8, 2020
Google Ideal Image Peoria
So far everything has been great!
Google
3.0/5
Dec 1, 2020
Google Ideal Image Peoria
After buying my package over the phone it took two months to get an appointment. I made two appointments. Went to my first appointment and had my treatment. Second appointment was the next day but that got cancelled. Which was the day before thanksgiving. So to reschedule that appointment has been pushed out two more months.
Google
5.0/5
Nov 26, 2020
Google Ideal Image Peoria
Excellent the staff here is great
Google
5.0/5
Nov 17, 2020
Google Ideal Image Peoria
It was a great experience, everything was clearly explained before it was done.
Google
5.0/5
Nov 16, 2020
Google Ideal Image Peoria
Grea
Google
4.0/5
Nov 13, 2020
Google Ideal Image Peoria
Well I'm told to come every 6 weeks but, there never are any appointments and I had asked if we could go 4 or 5 weeks and I was told no but, I know several people who are able to do that.
Google
5.0/5
Nov 6, 2020
Google Ideal Image Peoria
Very friendly staff!
Google
1.0/5
Oct 29, 2020
Google Ideal Image Peoria
I had my phone consultation, paid for my treatment plan and completed my new patient paperwork. I was scheduled for my treatment to be done about a week later. An hour before my appointment a nurse called me to let me know because of my medical history they would be unable to provide the services I had already paid for. About a week later someone called me to say the would forward my account to be reviewed so i could get a refund which should take 2-3 weeks. Its been over 3 weeks and still no refund. There is no direct extension for who i spoke with at corporate. I have called and left message, still no response. 1- it took a week before a nurse would look at my paperwork 2- if they are so quick to take my money they would be quick to give it back Based on their customer service, and lack thereof, I do NOT recommend.
Google
5.0/5
Oct 26, 2020
Google Ideal Image Peoria
I have had a positive experience after each appointment. Staff is friendly and I feel comfortable with every treatment.
Google
5.0/5
Oct 26, 2020
Google Ideal Image Peoria
Ideal image has been an absolute wonderful experience starting with the staff that are great at what they do.
Google
5.0/5
Oct 23, 2020
Google Ideal Image Peoria
Everyone is always so nice and accommodating! They always make sure to take great care of me, and inform me of everything I need to know for after care and during my appointment. I’ve already seen results after my first treatment.
Google
1.0/5
Oct 21, 2020
Google Ideal Image Peoria
Outrageous prices and terrible reviews
Google
1.0/5
Oct 1, 2020
Google Ideal Image Peoria
Coolsculpting does not work i repeat does not work! I threw away 3800 on 8 cycles and not the smallest tiniest difference. I was told they can not refund me. Offered another session and months after that still no difference. Haven't heard back from them since. Had liposuction 3 weeks ago, paid a about the same price for the same area they targeted, results immediately and its only getting better. Thanks for ripping me off ideal image! 👎👎👎👎👎👎👎
Google
1.0/5
Sep 29, 2020
Google Ideal Image Peoria
Horrible! I called to book an appointment I was booked for the same day and after a few minutes of my appointment being scheduled another person called me saying that they weren’t going to be able to proceed with my appointment that I’ll have to reschedule for approximately a month. Now after all this they saying that the money that I paid is not refundable 🙂 so happy
Google
5.0/5
Sep 28, 2020
Google Ideal Image Peoria
Streamline. Easy Check-in and procedure. the gals are great!
Google
5.0/5
Sep 28, 2020
Google Ideal Image Peoria
I love it. The staff makes me feel so comfortable even though we are doing uncomfortable treatments.
Google
5.0/5
Sep 25, 2020
Google Ideal Image Peoria
Very positive ,excellent service
Google
5.0/5
Sep 22, 2020
Google Ideal Image Peoria
I love ideal image 😍 the staff is very professional and nice ,and when i go for my appointments I dont have to wait a long time ,its easy and quick. I also like that they take precautions for covid-19. Thank you to all staff.😃
Google
1.0/5
Sep 18, 2020
Google Ideal Image Peoria
Very stressful service disgusting and dishonest after taking the money it's hard to get someone to answer and they don't tell u about your appointment till after payment and signing the agreement they leave u delusional with no answers I strongly do not recommend anyone to deal with this company.
Google
5.0/5
Sep 10, 2020
Google Ideal Image Peoria
Rayvin Robert was super nice and very informative and patient. She did a great job and worked with me gave me all of my options and wasn't pushy at all. Had a great experience speaking to her. I had my appointment and it was so fast and again they were great and made me feel so comfortable.
Google
5.0/5
Sep 10, 2020
Google Ideal Image Peoria
I’ve been here a couple of times for laser and had a few laser techs but today I had the best and beyond laser tech her name is Morgan!Morgan made me feel I was sure paying for the price that I paid for!I highly recommend Morgan for any laser treatments!Go Morgan!!!!🥳😀
Google
1.0/5
Sep 4, 2020
Google Ideal Image Peoria
Due to Covid closures and now other recent medical events they refuse to provide a refund without speaking to their medical director for services I never received after almost a year! So I’m still expected to pay for some thing that I never got and being charged with late fees and interest to add insult to injury! Do not sign a contract with them!!!!! Seriously the most horrific business I’ve had to deal with since Covid started
Google
1.0/5
Sep 3, 2020
Google Ideal Image Peoria
I inquired for hair removal...since I placed the initial inquiry I would receive emails...and calls consistently on a daily basis for weeks...until I finally decided to move forward and purchased a package. The lady who closed the deal via phone was great. She mentioned she would contact my closest location so they can schedule me. Its has been over a week and I haven't received any communication. Which tells me they are sales oriented because once the DEAL was closed and contract was signed ...their communication and not to mention customer service seemed to have vanished. I called finally to this location and spoke to a Tiffany to schedule myself. I expressed the situation in a calm manner and her phone equitte I must say was POOR. No empathy, rather I got a very short response...with no acknowledgment to what I had just told her which makes me not so excited for the next 16 months that I have to go into this location for the services I bought.
Google
1.0/5
Aug 30, 2020
Google Ideal Image Peoria
I got mine treatment done about maybe two years ago. Hair growing back and not satisfied about it. I’m glad I’m not going back to this place again
Google
5.0/5
Aug 28, 2020
Google Ideal Image Peoria
Never got a call to schedule the appointment after I made the payment in full. If didn’t pay I would’ve received numerous phone calls to take their offer... Updated: Received a call, got my appointment. Everything was nice at the first visit. Clean, safe, faces covered, time well managed and good quality overall. We’ll see how the next appointments go.
Google
5.0/5
Aug 27, 2020
Google Ideal Image Peoria
this time, it was good. no yell, no ugly faces. i feel great this time. thank you!
Google
5.0/5
Aug 27, 2020
Google Ideal Image Peoria
So glad I signed onto doing laser hair removal with Ideal Image! The team is amazing and I have felt so comfortable since the beginning! Morgan is awesome!
Google
5.0/5
Aug 27, 2020
Google Ideal Image Peoria
Very professional, pleased with how my results are coming along.
Google
5.0/5
Aug 26, 2020
Google Ideal Image Peoria
Amazing. My nurse who did my injections was very informative and took her time. I will be going back! Thank you!
Google
5.0/5
Aug 25, 2020
Google Ideal Image Peoria
Amazing treatment rooms, very clean. Staff was accommodating. Very timely service. Great and knowledgeable injector
Google
5.0/5
Aug 19, 2020
Google Ideal Image Peoria
Ive only had one visit so far. But my tech was very helpful in answering all my questions. I was pretty nervous, but she helped me to be comfortable throughout my visit.
Google
5.0/5
Aug 13, 2020
Google Ideal Image Peoria
Staff is extremely friendly and my nurse was wonderful, since I am new to Ideal Image she told me every time she was doing something and that eased my anxiety! I am very pleased with my service! : )
Google
5.0/5
Aug 10, 2020
Google Ideal Image Peoria
Today I was treated for laser hair removal by Megan. She was incredibly thorough. I will be requesting her from now on.
Google
5.0/5
Jul 30, 2020
Google Ideal Image Peoria
It was great. Consultation was so transparent.
Google
5.0/5
Jul 28, 2020
Google Ideal Image Peoria
Excellent
Google
5.0/5
Jul 23, 2020
Google Ideal Image Peoria
The staff are wonderful and the best treatment when it comes to looking younger.
Google
5.0/5
Jul 22, 2020
Google Ideal Image Peoria
So glad to be able to get in today! Great, friendly staff, very clean facility, will come back for another service in the future.
Google
5.0/5
Jul 17, 2020
Google Ideal Image Peoria
Good
Google
1.0/5
Jul 15, 2020
Google Ideal Image Peoria
Awful. I want my money back. Canceled after being told it was VIP scheduling 2 months back. Then put on a waitlist as new offers are being sent while constant delays and no phone response. I would not recommend to anyone. And not given the option to payment plan as others had mentioned being on, I was out the money up front. They were extremely quick to charge me then delay services indefinitely.
Google
5.0/5
Jul 14, 2020
Google Ideal Image Peoria
Thank you ideal image, especially Cassie for helping me! The virtual consultation was so easy and I can't wait for my appointment.
Google
1.0/5
Jul 13, 2020
Google Ideal Image Peoria
I was very excited to get started with cool sculpting I spoke to a rep who seemed very sweet (high voice and all) I signed and gave my deposit. After a few days I call back for a refund due to a loss of a family member. I didn’t want to give all of those details but after telling her I needed my money back for other reasons she snapped at me and was very rude. I stayed quiet through most of that conversation because I hate confrontation but I got nothing resolved and I definitely didn’t get my money back. I suggest you don’t go there unless you really want to risk it.
Google
5.0/5
Jul 13, 2020
Google Ideal Image Peoria
Always professional and pleasant staff members
Google
5.0/5
Jul 7, 2020
Google Ideal Image Peoria
Was great! No, complaints. In and out with hardly any waiting time. Clean facility and pleasant employees.
Google
1.0/5
Jul 3, 2020
Google Ideal Image Peoria
Woman I spoke to for consultation was pretty rude. When I mentioned shopping around (ideal image was my first call) she followed with “oh you would rather look for something cheaper than permanent?”
Google
1.0/5
Jun 27, 2020
Google Ideal Image Peoria
Had coolsculpting here September 3rd 2019 then had a second session October 3rd i was told to purchase at least 2 sessions and told multiple times that I'd be happy with my results welp 3 months later and not even the slightest difference so I asked for a refund and i was told they don't give refunds on coolsculpting so they gave me another session (not complementary) they basically credit me some but not all of the money i threw away on the first 2 rounds. Well i had my 3rd session 4 weeks ago and guess what not the tiniest change and no response from the manager. So I basically threw away almost 4k on a scam and false promises! Don't give a penny towards this procedure you will be disappointed! And the 4 stars from fordgirl is me i initially put 1 but i was told to put 4 and they would try to help me and now i cant edit it. So here is my honest review TANITA ANDRADE is my name!
Google
3.0/5
Jun 24, 2020
Google Ideal Image Peoria
They are always friendly when helping and working. I’m very worried about my treatment as I’ve gone for 8 months and because I wasn’t able to go for 3.5 months when I thought I was seeing progress before I realized there was no progress being made hair is growing like normal. So that’s upsetting. I’m hoping they are able to catch me up and this wa a just a fluke to have it start growing back after I stopped going ...
Google
1.0/5
Jun 23, 2020
Google Ideal Image Peoria
I was given an immediate consultation and funds withdrawn immediately but they failed to inform me that the offices were still closed for services. Funds should be deducted when the service is given, not right away with no opening date. I've tried contacting them but failed to get an answer.
Google
1.0/5
Jun 23, 2020
Google Ideal Image Peoria
got rescheduled due to Covid-19 and then not doing face procedures for the time being (which is fine I understand the circumstances) however I asked for a refund so I can take my service else where and they declined and said no they can't give me my money back . Very upsetting as a client.
Google
1.0/5
Jun 23, 2020
Google Ideal Image Peoria
I came in for underarm hair removal and was told that it wouldn't work for me, and I have dark hair! The manager Kelly or nurse Taylor were supposed to contact me about refunding my money that I paid, and it's now going on five days of being ignored! I wanted to be able to do this procedure because I suffer from depression and OCD and anxiety and I thought this would make things a little bit easier for me. My only income is social security disability, which means my money is very limited. This whole situation has turned out to be a nightmare, which has now increased my depression and my anxiety level! There is no need for me to feel like this, if you're a good company you'll have good customer service response, and will refund my money with no issues!
Google
5.0/5
Jun 11, 2020
Google Ideal Image Peoria
My experience was awesome. I love the safety guidelines that were in place. The Ideal Image Peoria location always rocks.
Google
5.0/5
Jun 10, 2020
Google Ideal Image Peoria
Super Friendly Staff
Google
5.0/5
Jun 5, 2020
Google Ideal Image Peoria
It is $2,049 for the bikini laser removal ($45 monthly payments) your welcome
Google
5.0/5
Jun 4, 2020
Google Ideal Image Peoria
Great customer service. Never have any complaints
Google
4.0/5
Jun 3, 2020
Google Ideal Image Peoria
Edit: got in contact with someone and they resolved the problem, thank you for the help. When I was in the process of setting up an appointment for hair removal, the customer service was prompt and helpful, I would get replies back ASAP. However, as soon as I went in for the first treatment and the lady was looking at the area, she informed me that my hair was too light and the laser would do nothing, but that the contract was non refundable so I wouldn’t get my down payment back. I can understand that it’s non refundable if you just decide not to show up, or something along those lines. But the technician even told me “this situation rarely happens”, and she suggested maybe I do Botox or cool sculpting instead, however I have no interest in Botox and am not in the position to pay upwards of $2000 for cool sculpting. The technician told me she would call me back the same day, after she talked to her regional manager, to see what we could do. Five days have passed, I have made multiple calls and emails to various people, but it has been radio silence on their end. Their communication is seriously lacking when it comes to anything besides scheduling appointments and taking payments.
Google
4.0/5
May 25, 2020
Google Ideal Image Peoria
I felt very comfortable from the minute I walked in. The staff was professional and courteous. The check-in procedure was safe and sanitary, given the circumstances. The room was clean and the tech explained everything (the process, post-treatment) in detail and answered all my questions. I'm glad I decided to go with Ideal Image. Looking forward to my second treatment.
Google
1.0/5
May 12, 2020
Google Ideal Image Peoria
Too bad a zero rating isn't available this company deserves the public to know how a particular and peculiar "manager" treated me the day I went in after making a pre-appointment, I had travelled 35 min to get to it. I entered the place, greeted the receptionist, filled out a long personal profile then waited 20min before I was walked back into an office with what looked like another receptionist sitting down behind a desk, she half smiled at me then proceeds to inform me a manager will talk to me, I have no clue why but waited again, the manager walks in she has a look that implied she wasn't having a good day, in fact she looked like she had sat on big thumbtacks for awhile before coming out. Receptionist leaves manager sits down, looks into my face and says "you are not getting any fillers, I'm asking why, she says its company rules and protocol I have to abide by", I asked what are the company rules, she wouldn't explain at all, I was completely puzzled I didn't have a disease, no chicken pox what the heck could it be, I've had fillers for many years without ever being dissed. Actually, it ended very well, I immediately left and went to another studio the next day and got fantastic treatment and fillers, they were great people! Didn't mind spending my hard earned money on them. However, from reading reviews of the "Ideal chumpy image" place I'm glad I didn't spend my money on getting the problems these reviewers had! Also, must mention this company is based out of Tampa, Florida think twice at least before spending your big bucks at a chumpy place with silent rules not on their website nor anywhere else from another state, I researched them and they have a bad reputation in Tampa along with lawsuits yet no one is made aware about that and the strange company rules.
Google
5.0/5
Mar 11, 2020
Google Ideal Image Peoria
they treated me very well they were very kind and attentive, thank you !!!
Google
1.0/5
Mar 11, 2020
Google Ideal Image Peoria
Terrible wanted to have fillers done before the 21st of May went for Consultation on 3/9/2020 told no openings until after 21st prices are also exaggerated even with their so called March special, very disappointed our customer service will not recommend this place to anyone.
Google
5.0/5
Mar 9, 2020
Google Ideal Image Peoria
Great overall just some miscommunication, but other than that great
Google
5.0/5
Feb 20, 2020
Google Ideal Image Peoria
I have been going to Ideal Image since August for laser hair removal. I absolutely love my nurse Taylor! She is so personable and she does an amazing job! The procedures are near painless and are extremely effective. I would definitely recommend Ideal Image!
Google
4.0/5
Feb 14, 2020
Google Ideal Image Peoria
Update: I am changing my review because Ideal Image asked me to have my hormones checked which I did and the results were normal. They then called me in and gave me an action plan for how they were going to make things right. So far so good. The staff is and always has been friendly and kind and once I checked my hormones Ideal Image and their managers took action to ensure my hair removal took. I walked into an ideal image a year ago to look and compare prices with other laser hair removal companies. I was made promises and information was left out of the sales pitch. I was told that I would get a lifetime membership and could come back anytime for touch-ups( no mention of 120 fee for every visit) paid potentially 4000.00 for hair removal when I could have gone somewhere else for cheaper due to the fact that I felt I was unable to leave. The manager was talking so much and I just wanted to leave and I agreed and signed the contract. I was okay with everything even though it was a high-pressure sale and felt like I was there for hours and wouldn't let me leave until I signed paperwork. After a year I still have hair growth and I come in for a follow-up and am told that moving forward I would have to pay 120.00. I feel like I was pressured and lied to and I have to pay 120.00 after paying thousands for results that have not done what they said would do. I want the results promised to me and to not have to pay 120.00 to finish the process that they did not fulfill which is hair reduction. I would not recommend this company due to false advertisements, high-pressure sales and taking consumers for every penny that they have without fulfilling their portion of the agreement. The techs were amazing on every level and the front desk, but the temporary manager at the time did not do a good job at conveying all information and a good company would ensure that the job has been completed and keep promises if the company does not support the sales pitch that their staff used to retain customers. Again 4,000 and still have hair, at this time I recommend this place.