Megan is amazing! So happy with the treatment I got from her.

Nurse was very attentive and was open to all the questions I had.

Heather was amazing

Fast and fantastic!

very good experience, has trained staff, they are very friendly.

I was told the difference in prices for Dysport and Botox was given a contract for Botox when I picked Dysport due to being cheaper. Then I’m told a manager will contact me after I had my procedure done and no one has. Very disappointed that what I read in the reviews only proof me right. Not sure if I will ever retu

I was initially told when purchasing their package for laser hair removal that it would be permanent! Also, that I would have to purchase a lifetime membership which would cover me for future visits if I had more hair growth. Once my treatments were done I still had hair growth. I told them and they took pictures and told me that its better than it was and their lasers only reduce hair loss. Also, they said if I wanted more treatments I would need to pay $260 each visit. I was confused because that was what the lifetime membership was for. They told me there is still a copay which is ridiculous. No one told me anything about this and if I would've know I wouldn't have spent $3,000 on their laser package. Don't go here its a scam!

The two ladys that were there were so helpful and sweet I signed up and can't wait for the final result

Fast and easy. Friendly staff.

COOL SCULPTING IS A WAIST OF MONEY!! I went in for cool sculpting for my lower stomach thinking it was gonna help reduce the fat that's there but boy was I wrong! It's been months and I've noticed no change whatsoever. Not only that, ideal image Scottsdale said they were going to contact me for a follow up appointment in 4 weeks but they never did. I wish I could get my money back...super frustrating

Heather is great!! The team is efficient friendly and ever so nice to know .. Thank you I am a fan!!!!

Very nice

Everyone at the North Scottsdale Ideal Image greeted me with a smile and absolute professionalism. I had complete trust and confidence in my nurse, Megan. The treatment went so smoothly and the results are amazing. I was in and out in less than 40 minutes. Will definitely be visiting them again! Thank you Ideal Image!

First, I was hesitant to go to Ideal Image because of bad reviews on a few sites, but I'm SO pleased with the 10+ quality in the service. Everybody is very attentive (Sales not so good though) and the professionalism and knowledge are outstanding. I will recommend your service.

It was great. I was very comfortable and am happy with the results

I prefer the Scottsdale location. Everyone is professional and respectful and kind. I will be finishing my current treatment there and any subsequent. I feel valued and taken care of there.

Always cheerful and friendly. Very welcoming

Purchased a package through Ideal Image to have fillers injected into my lips and failed to fill out the online medical form. Went in for the treatment and they caught the error which probably saved my life. My allergy to Sulfa would have caused a higher chance of going into anaphylaxis after the procedure, and was caught by the professionals. I appreciate the attention to detail and hope to utilize other services in the near future with Ideal Image. ~Kimberly T.

I received great service from Janet, who is a friendly and experienced RN injector

Janet was amazing! Attentive and knowledgeable with my treatments.

Great location with great staff. Always attentive, quick, and sensitive to personal needs. Also appreciate their communication and handling in any issues that have arisen.

Great experience......And Travis was awesome,he knows how to give great customer service....He talked me through every step and made sure I was comfortable and loving my fillers.....THANK U Travis

Trevor was absolutely awesome

Worst experience ever as sales rep wanted to take my money without me even knowing what I was getting into. I was told to simply sign the forms and that I can “read them later”. After I read the forms I noticed the possibility of PAH, which I don’t feel comfortable with. The very next day I called to cancel any services which I did not receive. I had to call back several times with emails. Finally the sales rep told me they have a non refundable policy. Which they never disclosed. Had I had an opportunity to read this or was told this I would have NEVER give them my credit card! This is so unethical it’s unbelievable. Am I suppose to now go through with something I don’t want and do not want the risk of the side effects for. I will seek legal council if I am not refunded for the services I tried to cancel the very next day and never received nor will! This is unbelievable. I will also post this all over social media if my money is not refunded. I do not want this!

Aubrey was wonderful!! Very informative, patient and very sweet!! Thank you Aubrey for all of your help! Even tho I saved quite a bit of money she made me feel very comfortable in my choices and the money I did spend. I can not wait for all of my appointments!!

I just had a video consultation with someone at Ideal Image and was told that I had to pay up front for any service before I get an actual appointment. No, I'm not going to give you my card number and if they have to close for any reason before my appointment there are no refunds! Okay don't sign me up here!

Clean, quick, friendly, treatment starting to work.

Excellent!

Very good

Rachel Davis, my sales consultant was outstanding

I had a consultation with Malia Hang, I’m telling you this woman was SO amazing! I don’t even know how to say enough about how REAL she was. With all the covid restrictions currently going on, she was still able to make the consult personal and addressed everything I was looking for! If you get the opportunity to meet her you will know exactly what I mean! I am extremely happy with the care I received today! 100% awesome

Friendly staff, clean facility, good experience

Professional and personal. Always accommodating and ready to tailor services to desired outcomes.

Amazing, my nurse was absolutely fantastic and very knowledgeable. Made me feel super comfortable during the whole process.

Cool sculpting. I don't feel like the service after-care was explained very well. I'm in a lot more pain then I thought. I felt she rushed. She never addressed me by my name and didn't tell me her name. All she said was take a Tylenol and apply heat or cold as needed. But what really bothered me was how they kept trying to charge me more. First they told me I needed bigger applicators which is twice what I paid. Then I would need another treatment in a month for $2500 more. I was made to feel very large and I was embarrassed. After the procedure, I came out to the lobby and there was a man at the counter and another lady just walked in. Even though they have signs that say wait in your car to be escorted in. I was surprised since it seemed like a lot of people in the lobby. I thought the staff would be friendlier and treat me better for $4000.

The treatment was suppose to treat age spots on the face I had three spots that I badly wanted to see gone. I am on the last treatment and they are still there. A big waste of 750.00 I would never go back. MJ

Chelsea at the front desk always does a great job! She is so friendly and very professional. The lady that I had for my last treatment on August 20th (Janet?) Is AWESOME! I've had her a few times and she is hands down the best. Chelsea and Janet are Rockstar employees!!!

Had the BEST virtual consultation with Malia Hang. I would recommend anyone to request her for your consultation! She is both knowledgeable and personable! 5 star, Malia!

Very nice!

Absolutely perfect. First time having anything like this done and I am amazed. The care of the staff and my nurse was like no other. I can’t wait to come back! Very grateful!

Janet was AMAZING

Very friendly and eff

Absolutely amazing. So helpful, answered questions I had. I was nervous, undressing for anything is nerve wracking but she was so cool and welcoming and made sure I was doing ok through the whole process Update: I've started seeing results from my laser hair removal and I can honestly say I'm shocked at the difference! Definitely won't be the last time I'll be receiving services from here!

I had such an amazing experience! Really caring and helpful nurses. Answers all questions and made a great experience for me while receiving treatment. Highly recommend 🙂

So far my experience here has been great! Just had my 2nd session laser hair removal and was WAY better than the first. Morgan was super friendly too!

First time at this location. Everyone was really nice. Clean inside and outside. Even though I had already had laser treatments at another location my technician went over everything she was going to do and what I need to do after my treatment.

Great staff and great nurse 🙂

Everything was fine. Not my first treatment so I knew what to expect. Very clean and professional. Felt comfortable.

I’m getting married in a few months. I made an appointment for fillers. $500...when I had a place that was much more affordable. I went with ideal because I’ve been there before and was pleased with the results. Long story short, something completely out of my control, my appointment gets cancelled and pushed out to who knows when because of COVID. This is out of my control as well as ideals. But what IS in your control is a refund which I was denied. So now I will have to spend additional money to have this done in a decent time before my wedding elsewhere. Thanks for taking care of me.

Great experience with the nurses who have provided my treatment. Chelsea is amazing!

AMaze even with the COVID masks 🙂

I didn’t have an appointment but they were able to fit me in the same day. They were very pleasant .

No one told me that I wouldn’t be able to have the procedure done because of COVID and you took my money and won’t refund it after the girl told me she would ! I am very unhappy

I went in for a "free" consultation in March before COVID unfortunately COVID hit, I read the contract and asked Andrea the sales rep" If I cancelled before getting any treatment, can I do so" which she responded "yes" and I also let her know "I DID NOT WANT A LOAN TO BE PULLED OUT ON MY NAME, I WILL BE PAYING CASH" which they pulled the loan of 5,000$ despite saying I did not want ! I have not had ANY treatments because of the pandemic, and I no longer wanted to move forward since my family was impacted. I decided to help them financially, called to cancel. I called the HCE bank and told them I will not move forward since first I did not touch that money, neither did I ask for the loan to be pulled. The bank told me, They financed the money to them, they cannot charge me the loan since I did not have any service, a claim was to filled, by default the bank removed me from the system! I told Ideal Image no way in hell I will pay for services that I DID NOT GET, that Andrea said "I CAN CANCEL" too. Apparently Ideal Image wants you to get cancer in order to cancel. I called spoke to Az manager Kelly, she told me it does not matter, I have to pay. She had Angie head quarters manager will reach out to me.. she called just to tell me " I SHOULD USE THE LOAN"?! They will find some form of method to get payment for services I did not get since I signed a service agreement! "Service" agreement! I am a nurse at a health care facility, this place does not do "medical" services to force people to pay. Please do not come here, they act like they are giving you a deal, with their life time guarantee which is also not true. Don't come here !! I went to the one in Peoria, but want to warn everyone.

I am extremely pleased with the staff and the services received at Ideal Image Scottsdale. I would definitely recommend Ideal Image to friends and family. -Monica Jones

I enjoyed my experience this was my first time and they made me feel very comfortable. I only got one syringe and im very happy with my results. Id definitely come back. And im telling all my family and friends.

Friendly and attentive. Reception was helpful and out going

Been going to this location for a few years and the staff is always nice and friendly. They are flexible with appointment schedules and very informative of the products that are provided. Over the years I've received wonderful treatment with desired results.

I’ve been having laser hair removal services for almost 2 years here and on my most recent appointment the nurse covered my legs in burn marks. The treatment was so painful I had to have her stop before it was even completed. I have been over a half dozen times prior and never had this issue. I’m just praying the burn marks fade and don’t scar my legs. I will not be returning to ideal image- very disappointed since they charge way more then other places in the valley for laser hair removal!

Had a open conversation with Kelly who is the Area Manager for Ideal Image, she took the time to reach out and offer solutions as well as explained some things about Ideal Image, the ladies there are pleasant during the procedures, very professional, seems like Kelly really takes pride in the company... thank you

The nurses and staff are so sweet and helpful! The customer service is fantastic! Highly recommend!

Always incredible service and results, you should be coming here!

Great service and great people! 5 stars!

Very happy with the friendly and super helpful customer service! Highly recommended!

I feel so welcome here and always leave with a smile on my face. Everyone I've spoken to has been so kind! Glad I took the opportunity to get laser treatment. It is so worth it!

I’m giving this place a 1 star, not because of the service. Because of the management and customer service. Every single time I call in , I get the worst attitude from the front desk staff. There have been in multiple occasions issues with scheduling even when I speak to the front desk staff in person. Ive been told one thing on the phone and when I come in it’s a completely different situation. In this case I specially asked to reschedule my appointment for the next day and specifically told the girl at the front desk I did not want to do it the following week. We confirmed the dates, and confirmed the time. As I entered it in my calendar while on the phone with her. A couple days later I wake up early for my appointment and drive all the way out to this location which is a far drive from my house. I get to the front desk and they tell me my appointment is for next week. The person at the front desk gives me so much attitude when I’m trying to explain the situation to her. There was no apology, no understanding whatsoever. If I didn’t put myself in a contract I would leave Ideal Image in a heartbeat, and put my money somewhere where people actually care about their customers more than a $ sign. I’ve never experienced such bad customer service for a service like this before. I HIGHLY recommend picking a different location or a different company. I will make sure no one I know ever comes to ideal image and use any of there services. *UPDATE Not only did I have a lot of bad experiences with their customer service , but as well with payment. No one advised I couldn’t make early payments. I would always call in to make my payment ahead of schedule. There was an issue where they charged me multiple times and I only found this out looking at my records and asking for a billing statement. I brought this issue up for the manager who never got back to me. Even the front desk staff told me the manager had issues responding to people. I then went to the district manager who was nice in our first phone call and assisted, but after that for follow up never actually followed up. She never did what she said she would do. I had to send her multiple, multiple emails a week to have her get back to me. She then said she would complete what was requested but ended up not doing it , and I was charged incorrectly again. Finally after speaking to so many people and contacting corporate (which also was a horrible experience ) it was resolved. I’m finishing up my contract with them and I can’t wait for this to be over. Worst company, worst people (besides the staff who complete the procedure) and worst experience. Go somewhere else.

Great experience and no hard sales. Everyone was friendly and informative.

SCAM!!!!!! BUYER BEWARE!!! If I could give this place ZERO stars I would!!! I signed up for Tattoo removal and during my treatment they cancelled the service and wont issue refund. So now I have go go spend another 2k to finish the my treatment. They will say anything to you to get you to sign up and it's all a lie!!!!

I was scheduled for cool sculpting and had to cancel. They had already charged my credit and I hadn’t even had a treatment yet. Now they are saying I can cancel altogether but they will not refund my money. I’m losing over $5000! This is completely unacceptable!

The staff is wonderful and welcoming the moment you walk in. The manager was extremely kind and explained everything to me financially despite my million questions. The RN who did my laser hair removal, Sage, is happy to help you and caring. She made me feel very comfortable and explained the procedure, what she was doing, what to expect etc. I am so glad I chose Ideal Image. Everyone should go here!

The staff is very friendly from the moment you walk in, until you leave. They are great with questions and review everything each and every time as if it's your first so that you are prepared.

I’ve been to this location for several services now and I couldn’t be happier. Ashleigh in particular has taken great care of me every time. I would recommend Ideal Image to anyone.

Julie is the best! I have been going to Ideal Image for over a year for treatment and id give 10 stars if it was possible. Julie and the staff are very professional and the service is second to none. I have tried other places in the past and there is no comparison. The equipment they have is top notch and it actually works. The results are amazing. I highly recommend Ideal Image.

Love this place! almost 85% of my hair is gone for my brazilian! Thank you Janet and Ideal Image! Would def recommend this place! This is a great investment!

Great comforting , helpful staff. Would recommend this place to everyone.

Very nice facility and professional staff. Almost no wait and was able to see first hand the investment they make in their employees to properly educate. I was skeptical about the procedure and was happily surprised with the results. Well done.

This place IS the best when it comes to customer satisfaction and amazing results! The nurses there listen and always do what's best for the customer. Adrian, their Admin Asst, is the coolest, hands down!! I just love talking to her! This is one place I will always trust my aesthetic needs to be taken care of properly. Thanks Idealimage!!

Had Botox done for the first time.Abby and the rest of the staff were so nice and perfessional. Abby did a great job, didn't hurt at all.

Very Friendly! Outstanding Service!!

Scam Please be aware. Zero customer service. Zero help.

The ladies in the office are ALWAYS super nice! The building is clean, visual appealing, and very welcoming! I would for sure recommended this location!

Every single time I come here it's a pleasant experience. The staff is AMAZING, from the front desk staff to the RNs who work with the lasers! They make you feel comfortable and always go the extra mile for their clients. I can say that my journey with ideal image has been nothing but positive. And the results! I'm pleased with my decision and would highly recommend them to anyone looking to rid of their unwanted hair.

I got my lips done yesterday and they look amazing I could not be happier and the staff was so super friendly and supportive and they made sure I was comfortable and taken care of! Love the ideal image staff!!!!

Thank you Ideal image for great service

very friendly staff and good atmosphere here

The staff and the overall experience was very welcoming and confidential everyone I met was very kind and answered all my questions and concerns honestly and without judgement at no time did I feel uncomfortable or unwelcome I would recommend everyone visit them for any services they offer especially lazer hair removal because their knowledge on the subject is top notch and their staff is very well trained in all the areas they offer if you ever have any questions just ask and if your hesitating because you think you will be judged you won’t so show up take that first step and I promise it’s great smooth sailing from then on 🙂

The staff and management team at this Scottsdale location is outstanding! They are very kind and listen to your exact wants and needs. I go to Ideal Image for their laser hair removal. (Never having the shave is seriously life changing!) The staff here helped me out tremendously and I would recommend them to anybody. I will continue to go here for all my cosmetic needs! Thank you Ideal Image!

The staff was super friendly and accommodating. I was feeling a little woozy during my Juvederm injection and they stopped immediately. Giving me water and an ice pack, she put me at ease and I didn’t feel rushed when we started again. The process was great and the results even better. Thank you ladies!

Very friendly and accommodating!! Great staff and services!!

The employees here are wonderful!!

The staff is very friendly and knowledgeable. I appreciate the fact that they answered all my questions in a gracious and courteous manner even though it is probably the thousandth time they've heard them. They have great communication through emails and phone calls. They are very flexible when it come to appointments and even have later hours throughout the week to accommodate those who have different work shifts. I would definitely recommend them to my friends.

I am a repeat Ideal Image customer, male and in my 60's. Had some long time overdue work done. Laser hair removal, ultherapy and cool sculpting. Loved the changes made to my body and body image. I strongly recommend Ideal Image for people wanting to make changes in their lives. Do it. Just do it! Ask for Beth as she is the manager, very accomodating and nice. Thank you Beth for helping me!!!

The staff is super friendly and they are very professional. Great place to get hair removal done.

Very unhappy!!!! it was very easy to make the appointment. I even showed up for my appointment well i made it to rhe parking lot. I got lost in their parking lot it's a very big area. they didn't give me explicit directions. I called them from the parking lot trying to find them it took me three calls and 10 minutes to get through to them when I finally got through to them it took them another seven minutes to get to my call to give me directions at which time I was 10 minutes late for my appointment that I was told was going to take an hour. they told me they would have to see if they can even get me in because they scheduled people back to back to wish I replied you gave me an hour appointment well we don't know if we can see you because you're so late I told them I'm late because you wouldn't pick up your phone I'm in your parking lot I don't know where your office is can I have directions and again she told me will let me go back and see if we can still even see you at which time I just said you know what if you don't need my business then I don't need to see you and if you couldn't give me good directions and you couldn't guide me to your office then you didn't need my money. I've been battling with my hair issue for years and I was sure thing but I guess you have so much business out there that you didn't need one other person as a customer thank you for your time but no thank you

I loved my results ! Planning on getting laser hair removal on other parts of my body !!

Everyone at Ideal Image is kind, patient, and super knowledgeable. And beyond that, the treatments have been very effective. I started with three areas, and quickly added a fourth because I was so happy with the other areas treated. The sessions are quick and, while a little painful, totally worth it!

very happy with the results and the stuff was very helpful.Luminita Krolik

very satisfied with the results. Love it

stay away from this place they will scam you big time lifetime warranty that you will have to pay every time you get treated that place is a joke Nicole Hobbs is one big scam e