My laser nurse is very thoughtful and always provides a comfortable environment which is extremely helpful during laser treatments.

Super fast and easy

Great!

Terrible customer service. Falsified information given/false advertising. You took $13,000 from me and are now refusing to give me treatments with no true justification with no sound medical reasoning. Told me there was not "really a manager" to talk too. The nurse was rude and obviously not interested in working that day. I was beyond excited to have my first treatment and ended up having the worst customer experience I have ever had. I have already been telling my friends to never go to Ideal image and planning on letting everyone I know and meet know what a terrible company Ideal image is and how you false advertise and steal from innocent customers. I will be contacting the State Attorney General office and Register of Contractors.

Janet is your GIRL! This was my first visit to Ideal Image, and she made me totally comfortable right away, taking the time to hear my goals and make sure I was getting what I needed. Janet made my Botox treatment super quick, painless, and my results were perfect. Also, shout out to the front desk staff, who are so kind and welcoming! I will 100% be going back anytime I visit Scottsdale.

Samantha was the rep I spoke with and she was Awesome!

Very comfortable setting! Everything was explained to me ahead of time.NO ISSUES

Very nice!

I went to Ideal Image for my first Botox appointment and it was great! The check-in process was quick and easy. More importantly, my injector made me feel very comfortable, answering all of my questions, giving me advice, and making the procedure as painless as possible. She made sure I had all of the necessary post-procedure information as well. Two weeks later now and the results are fabulous!

Was grea, nice staff and good service

Amazing experience!!! Everyone was so kind the nurses are the best!

My Botox appointment went great! My nurse took great care of me and took time to answer all my questions

Excellent experience all around. The staff and nurses are extremely professional and they really give their time to answer all questions with great knowledge and depth. They establish great communication via email and phone calls about my questions about my treatment. Nurse Heather and Nurse Stacey answered all of my questions and made me feel very comfortable about my procedure! Thank you! 💗

Heather and Chelsea are fantastic! Had a great visit for my first treatment getting some hair removal done. Wasn’t as painful as I thought it would be. Heather was professional and personable in answering my questions. Come here you won’t be disappointed! Black Friday special is awesome 🙂

Scam!! They rope you into a contract and don’t deliver what they promise!! I am still owe services and they won’t give me my money back. They’re saying I will owe them money to cancel. Don’t do it!!

Wonderful! I love it here. They make me feel beautiful and the ladies are sweethearts!

The place is very clean. Staff is professional and nice. I went for laser hair removal treatments and I am extremely happy with my results. Will recommend!

Very good

The technician that does my treatment is great.

The tech was great! I mentioned that I needed a touch up on my legs and she was happy to get that done for me. Awesome experience!

I am so impressed with the Ideal Image Scottsdale location. I normally go to the one in Chandler, but was somehow wrongly booked and didn't find out until I arrived for my appointment and was told I was at the wrong location. So I left and called the Scottsdale location and they told me to go ahead and head their way and they would do as much as time would permit them. I arrived 20 minutes late, but was still well taken care of. Heather was AMAZING! She was very understanding and made me feel very comfortable and was able to do all five areas for my usual hair removal appointment. She was by far the best technician I have had out of my four sessions. The receptionist, Chelsea, was also so very kind and helpful in helping me reschedule my following appointments to the Scottsdale location because of how well they were able to accomodate me. I will be coming to this location from now on, thank you so much Heather and Chelsea!

I have now been to this Ideal location twice and have loved both experiences! The ladies at the front desk were quick to greet and welcome me. I’m not the best with needles and both MedPros have been amazing in helping me through my Botox injections. Thank you Shaleigh! They were even able to get me in about 20 minutes before my appointment…so thanks to everyone; Tori, Chelsea, and I believe Heather from my first visit for taking good care of me and making me excited to come back again. Y’all are the best!

It was wonderful! Heather explained everything as we went through my procedure. I felt very comfortable!!

It's not that great of a price for the level of lasering I received. I paid for a membership to receive & discounts however your so called discounts aren't any less costly than what I've paid before for the same treatments of Both Botox and lasering. Plus I had to Max out my credit cards in advance to pay for a package.

Beautiful facility, receptionist was very friend and welcoming. Service was performed with excellent explanation as to procedure and what to expect after service was completed.

Absolutely unprofessional!!!!

My experience was extremely pleasant. All staff was welcoming and very helpful. Heather injector, is ABSOLUTELY AMAZING. She was so happy to explain everything I had questions about and seems like she enjoys her job. Very happy w everything. Thank u.

I was impressed by the knowledge of the sales staff, Katharine in particular. I just had my second treatment yesterday. I noticed a slight loss of fat but will wait a month or so after this second treatment before I make up my mind if this works. Meanwhile, Megan and Emma were excellent nurses. They were knowledgeable, professional, and conversant. I enjoyed interacting with them both. I would definitely say that Ideal Image has paired science and hospitality very well in the people they've chosen. Mildly unpleasant procedure. More uncomfortable than painful but they do their very best to accommodate you. Make sure to let them help you. Bring a book or something to distract yourself and you'll forget you're there.

Very friendly environment! Everyone is so nice and professional!

Wow, what a great experience all around! I went in for lip injections with Shaleigh and it went so well. Of all of the times I have received injections, this was the least painful. She was so kind and willing to listen to my requests but also gave great tips. Very gentle and my lips look natural and so amazing! Thanks Shaleigh and team, I would highly recommend her and this location to anyone.

The staff are very nice and the treatments are very effective. Best decision ever.

Shaleigh is great! I’ll be requesting her every time. 😊

Megan and Allyssa are so so helpful! My usual ideal image location was backed up and they were able to help me! Such great service and so clean and kind!

I already posted a review on some platform (not sure which one!) so I am simply repeating what I said. I had a very wonderful experience, right from the appointment reminders to the check-in procedure, which was like clockwork. The highlight was the procedure itself, which went perfectly smooth mainly because of the professionalism of the therapist, who handled everything with practiced ease and controlled expertise. I am looking forward to my second procedure in a few weeks. Thanks guys!

Not surprised at all that my husband’s first phone call and zoom consultation were easy and great!! I’ve been a fan of Ideal Image for years!!

I was disappointed to be talking to a sales person, instead of a qualified technician. The questions I had were way too technical for any salesperson. I had my first session today and the therapist was superb. She explained the details and handled everything with practiced ease. It was much easier to cope with than I imagined. I am looking forward to my second session in a few weeks.

The team is wonderful and so patient with everyone's questions. I had many.

I regret choosing laser hair removal, would not recommend Ideal Image to anyone. I've paid thousands of dollars for the treatments and am getting complete regrowth of my hair after over a year and a half of making payments. Its a waste of money and very frustrating. Yet I still have to pay every time I go in for a touch-up. They've also made me wait two months for an appointment and then I had to wait again because they just never have spots open.

Great work

Had a great experience. Thank you.

It was good. I received cool sculpting. Hurt a little and was time consuming, but overall good. Excited to see my results!

Every time I have a treatment done, the beautians always take their time making sure that things are done accurately and with care.

I had filler done at the marionette lines and they look like two blobs where the injections were made. I still have deep lines at the corners. It has been a few weeks since I had it done and it doesn't seem like they are flattening out. I go again in August for my 2nd syringe and I hope it turns out better. It a lot of money for blobs. Not too happy.

Janet was friendly and efficient and Elyssa took the time to go over my account benefits!!! Awesome customer service from both which means a lot these days! I

Julie was amazing! She was competent, warm and friendly! I can’t wait to get started

The staff here at IdealImage in Scottsdale was amazing!! From greeting me warmly upon stepping inside, to my nurse Shaleigh who kept the awkwardness at bay (hey, it can get weird when you’re being lasered and there’s an awkward silence - yuck!), she was so friendly and easy to talk to and of course her aftercare helpfulness was top notch!! Highly recommended!!

Horrible company. I bought services and the Botox Injections bruised my face. Cancelled my remaining service and they charged me a 100$ admin fee. They are a rip off that hires non experience. Run away.

Amazing service! Great results

The laser technician Shaleigh was incredibly friendly and fun to talk to during my experience of laser hair removal. She was very thorough and smooth throughout the process, offering if I needed to take breaks and so on. Highly recommend her to other clients looking to get laser. She really made the experience much more easy and comfortable 🙂

Very nice and clean facility. Ask for Shaleigh I’ve had several different nurses for my laser hair removal and she is absolutely the best! She is very kind and thorough. I will never go to anyone else again.

Emma was so patient and thorough. A really good experience!

Ideal Image is an amazing place. I went to the Scottsdale location and was blown away by the service. Anytime I need something done again I will be going back!

Ideal Image was amazing. They took their time with me and answered my questions thoroughly. I had great results!

I love this location, everyone that works there is so nice and accommodating. Megan and Heather stayed late for me after I had issues getting my self tanner off my legs for a laser session so I didn’t have to wait another few weeks. Highly recommend!! Have had amazing results with armpits, Brazilian and now legs!

This was my second visit there and I can’t say enough about Heather. She is superb with a syringe !!! Almost no pain at all and yes I had more than 10 per side. !!! I can’t wait to go again. The lovey girls up front are also great get you in and out and are pleasant to talk too. When you call ask for Heather if you want quality !!! Thanks again and I’ll see you all soon !!

Always a good experience here! Everyone is very professional and welcoming. They make me feel comfortable with everything. Best decision I made was going to Ideal Image!

The staff is so friendly and make you feel comfortable. Good location and very clean and professional. Highly recommend.

Idea image is always running on time and they are all very professional. Highly recommend!

Having just had an unfavorable experience with another Med Spa in the area my first visit experience @ Ideal Image was refreshingly different the atmosphere was sanitary yet relaxing still professional. Trevor educated me on my procedure and was patience in answering all of my questions and concerns he made me as comfortable as possible during my session with him.I really appreciated his experience and knowledge. I will be going back to Trevor to continue my treatments and accomplish my goals. Thank you Trevor and Staff at Ideal Image for making my second experience a pleasant one. Barbie 😊

My wife had called and ended up paying almost $1200 for some chin procedure. She never even stepped foot in an office. My wife ended up having a dermatologist appointment and the dermatologist said based on my wife’s condition they would not recommend the procedure. My wife called back with plenty of time before her appointment to cancel and get a refund. This has been over one month and we are still waiting on a refund. I have never in my life had to run around like I had with this company we’ve spoken to Emily Aubrey and who knows else and zero callbacks. We were told on a separate call by me that if I were to pay for and book an appointment for my wife has a surprise and her not want it can I cancel and what would the cancellation be and I was told by someone in the Scottsdale location that there is no cancellation or anything. Again to this day it’s been a month and nobody is calling us and we are getting a complete run around. They told us we needed to get a doctors note. I was in complete shock when I heard that. We literally had no choice so my wife went to her doctor and her doctor gave a doctors note signed it saying he does not recommend it based on my wife’s condition. Now they’re telling us that they need to know what the condition is and now this is getting absolutely ridiculous. As far as I know that some sort of a HIPAA violation. I hope whoever reads this gets this to where it needs to be because today is Monday, June 14 and your staff is completely ruining your company by lack of integrity honesty common sense caring for attitude. Promise after promise do this do that while you hold almost $1200 of my money. I cannot wait to get my money back so I can completely destroy you guys all over the Internet and let everyone I know never to do business with you guys. If you’re reading this wondering should I go to this company, good luck.

Megan is amazing! So happy with the treatment I got from her.

Nurse was very attentive and was open to all the questions I had.

Heather was amazing

Fast and fantastic!

very good experience, has trained staff, they are very friendly.

This place is amazing. They not only have amazing customer service they spend their time when lasering you. So polite and friendly. Kylie is amazing and takes her time as if it was her! Janet is also super amazing as well!!!

I was told the difference in prices for Dysport and Botox was given a contract for Botox when I picked Dysport due to being cheaper. Then I’m told a manager will contact me after I had my procedure done and no one has. Very disappointed that what I read in the reviews only proof me right. Not sure if I will ever retu

I was initially told when purchasing their package for laser hair removal that it would be permanent! Also, that I would have to purchase a lifetime membership which would cover me for future visits if I had more hair growth. Once my treatments were done I still had hair growth. I told them and they took pictures and told me that its better than it was and their lasers only reduce hair loss. Also, they said if I wanted more treatments I would need to pay $260 each visit. I was confused because that was what the lifetime membership was for. They told me there is still a copay which is ridiculous. No one told me anything about this and if I would've know I wouldn't have spent $3,000 on their laser package. Don't go here its a scam!

The two ladys that were there were so helpful and sweet I signed up and can't wait for the final result

Fast and easy. Friendly staff.

COOL SCULPTING IS A WAIST OF MONEY!! I went in for cool sculpting for my lower stomach thinking it was gonna help reduce the fat that's there but boy was I wrong! It's been months and I've noticed no change whatsoever. Not only that, ideal image Scottsdale said they were going to contact me for a follow up appointment in 4 weeks but they never did. I wish I could get my money back...super frustrating

Everyone at the North Scottsdale Ideal Image greeted me with a smile and absolute professionalism. I had complete trust and confidence in my nurse, Megan. The treatment went so smoothly and the results are amazing. I was in and out in less than 40 minutes. Will definitely be visiting them again! Thank you Ideal Image!

First, I was hesitant to go to Ideal Image because of bad reviews on a few sites, but I'm SO pleased with the 10+ quality in the service. Everybody is very attentive (Sales not so good though) and the professionalism and knowledge are outstanding. I will recommend your service.

It was great. I was very comfortable and am happy with the results

I prefer the Scottsdale location. Everyone is professional and respectful and kind. I will be finishing my current treatment there and any subsequent. I feel valued and taken care of there.

Always cheerful and friendly. Very welcoming

Purchased a package through Ideal Image to have fillers injected into my lips and failed to fill out the online medical form. Went in for the treatment and they caught the error which probably saved my life. My allergy to Sulfa would have caused a higher chance of going into anaphylaxis after the procedure, and was caught by the professionals. I appreciate the attention to detail and hope to utilize other services in the near future with Ideal Image. ~Kimberly T.

I received great service from Janet, who is a friendly and experienced RN injector

Janet was amazing! Attentive and knowledgeable with my treatments.

Great location with great staff. Always attentive, quick, and sensitive to personal needs. Also appreciate their communication and handling in any issues that have arisen.

Great experience......And Travis was awesome,he knows how to give great customer service....He talked me through every step and made sure I was comfortable and loving my fillers.....THANK U Travis

Trevor was absolutely awesome

Worst experience ever as sales rep wanted to take my money without me even knowing what I was getting into. I was told to simply sign the forms and that I can “read them later”. After I read the forms I noticed the possibility of PAH, which I don’t feel comfortable with. The very next day I called to cancel any services which I did not receive. I had to call back several times with emails. Finally the sales rep told me they have a non refundable policy. Which they never disclosed. Had I had an opportunity to read this or was told this I would have NEVER give them my credit card! This is so unethical it’s unbelievable. Am I suppose to now go through with something I don’t want and do not want the risk of the side effects for. I will seek legal council if I am not refunded for the services I tried to cancel the very next day and never received nor will! This is unbelievable. I will also post this all over social media if my money is not refunded. I do not want this!

Aubrey was wonderful!! Very informative, patient and very sweet!! Thank you Aubrey for all of your help! Even tho I saved quite a bit of money she made me feel very comfortable in my choices and the money I did spend. I can not wait for all of my appointments!!

I just had a video consultation with someone at Ideal Image and was told that I had to pay up front for any service before I get an actual appointment. No, I'm not going to give you my card number and if they have to close for any reason before my appointment there are no refunds! Okay don't sign me up here!

Clean, quick, friendly, treatment starting to work.

Excellent!

Rachel Davis, my sales consultant was outstanding

I had a consultation with Malia Hang, I’m telling you this woman was SO amazing! I don’t even know how to say enough about how REAL she was. With all the covid restrictions currently going on, she was still able to make the consult personal and addressed everything I was looking for! If you get the opportunity to meet her you will know exactly what I mean! I am extremely happy with the care I received today! 100% awesome

Friendly staff, clean facility, good experience

Professional and personal. Always accommodating and ready to tailor services to desired outcomes.

Amazing, my nurse was absolutely fantastic and very knowledgeable. Made me feel super comfortable during the whole process.

Cool sculpting. I don't feel like the service after-care was explained very well. I'm in a lot more pain then I thought. I felt she rushed. She never addressed me by my name and didn't tell me her name. All she said was take a Tylenol and apply heat or cold as needed. But what really bothered me was how they kept trying to charge me more. First they told me I needed bigger applicators which is twice what I paid. Then I would need another treatment in a month for $2500 more. I was made to feel very large and I was embarrassed. After the procedure, I came out to the lobby and there was a man at the counter and another lady just walked in. Even though they have signs that say wait in your car to be escorted in. I was surprised since it seemed like a lot of people in the lobby. I thought the staff would be friendlier and treat me better for $4000.

The treatment was suppose to treat age spots on the face I had three spots that I badly wanted to see gone. I am on the last treatment and they are still there. A big waste of 750.00 I would never go back. MJ

Chelsea at the front desk always does a great job! She is so friendly and very professional. The lady that I had for my last treatment on August 20th (Janet?) Is AWESOME! I've had her a few times and she is hands down the best. Chelsea and Janet are Rockstar employees!!!

Had the BEST virtual consultation with Malia Hang. I would recommend anyone to request her for your consultation! She is both knowledgeable and personable! 5 star, Malia!

Absolutely perfect. First time having anything like this done and I am amazed. The care of the staff and my nurse was like no other. I can’t wait to come back! Very grateful!

Janet was AMAZING

Very friendly and eff

Absolutely amazing. So helpful, answered questions I had. I was nervous, undressing for anything is nerve wracking but she was so cool and welcoming and made sure I was doing ok through the whole process Update: I've started seeing results from my laser hair removal and I can honestly say I'm shocked at the difference! Definitely won't be the last time I'll be receiving services from here!