Heather was great and thoroughly explained everything. She was very gentle with the injections as well.

It was very pleasant. As usual, the staff made me feel welcome and they took excellent care of me.

I go to the Scottsdale location and the reason I chose that location is specifically for Heather. She is absolutely amazing and does a phenomenal job.

Great group all Gals. Very friendly and professional! Special thanks to my Pizza buddy Heather.

My tech for the treatment today was Heather. She was very attentive and did an amazing job with my laser treatment. She has such a great personality and a fun person to talk to. Thank you Heather

Love the staff they are so friendly and they treat each other like family go check it out when you need anything done!!

Awful experience, i don’t recommend this to anyone , i took there free consultation zoom call and the info is incorrect . They are encourage people to enroll into their service saying that we can cancel it anytime with zero fee but then we can’t be able cancel it later . Basically leading people with wrong information.

Delightful! Artist did a great job walking me through everything in great detail.

The techs are great, customer service is horrible. It is not the techs fault that they are limited to how they can help you and with what they can assist. I have been waiting to get in touch with the Regional Manager for 7 months now and there is always an excuse as to why she cannot contact me. The honesty from the sales side is horrible. If I was not locked into a plan, I would go somewhere else. Again, not the techs fault. They are great. Let me repeat that, the techs are great. The company is horrible.

Maria was super nice and very easy to talk to. Made a painful experience easier to handle. Morgan explained everything very thoroughly.

I could not have had a worse experience at Ideal Image. I began by completing the online consultation via Zoom, where I was led to believe I was interacting with a medical professional. Oh, how wrong I was. His name was Edmund and he was nothing more than a salesman. Edmund asked me several questions and told me I was a perfect candidate for laser hair removal. Based on the information he provided I agreed to have him run my credit and signed up for the 0% APR payment option through Ally. When I arrived at my appointment the next week I quickly realized what Edmund did was nothing more than a scam. The nurse immediately began to list attributes in my medical history that contraindicated being able to receive laser hair removal. I have a history of basal cell carcinoma, moles located in the area in which I was to receive the treatment, and I have red hair. Ultimately, I was not a candidate for laser hair removal. When I asked the nurse helping me at my appointment why I received VERY different information during the Zoom consultation all she had to say was, “well, I’m a registered nurse with a medical background and those individuals doing the Zooms are not.” I am now stuck dealing with Ally to cancel the loan I signed up for based on the initial information I was given. Which Ally said could take up to 6 weeks to figure out. Edit - a team member has never tried to reach out to me in regards to this situation, and if they did no one left me a message. I actually called on 5/9 to check in on the situation and was told that Ideal Image had still not filed a case for it even though it had been almost a week. Again, Ideal Image has left this completely on the customer to solve.

Not a very good experience with Ideal Image. The sales person was not honest and sold a service that was not offered. I found this out at my first Cool Sculpting appointment. The nurse was able to provide other options so decided to get Cool Sculpting on my abdomen instead of thighs/legs. She recommended 2 rounds of treatment for the results I was looking for. Here we are after two treatments and a few thousand dollars later with no results! Nurse recommended more rounds. Seriously? No results at all and the recommendation is pay more money and we'll do it again. I have an active life and healthy diet and drink lots of water. So insinuating and trying to blame the customer is not gonna work. The product you are selling just doesn’t work and is a waste of money. Do not waste your money with this service.

It was great. The ladies are super nice!

Morgan at the front desk is SO lovely to engage with every visit, and my technicians Maria and Heather are amazing! The treatment is painful, but they make it tolerable!

I was helped during the process of registration. Great bed side manners.

Great!

Was great! Their customer service is awesome! Very informative and made me feel comfy as possibly could!

Love this place!!

I come here for laser hair removal and I would highly recommend this location!! Heather is the best lead nurse and I always ask for her for my appointments! I would definitely try their other services as well.

Love this location. Staff is always extremely helpful and nice. Services always surpass my expectations!

Always cheerful and friendly. Very welcoming

They are so friendly and I love my technician she is amazing. The results are also incredible!

I love Ideal Image clinic. Neat and professional. I just had my first Laser Hair removal treatment and the nurses were very meticulous and informative and super positive!!!!!

The staff was amazing, super nice and explained everything I needed to know. Just waiting to see the results at the end.

The staff at Ideal Image are amazing! They did a very thorough job explaining everything and telling me what to expect after receiving Botox for the first time. I will definitely be coming back!

Very nice staff and was a pleasant experience. Thank you 🙏🏼

Malaina was very kind, patient and friendly when discussing Ultherapy with me. I had many questions and concerns in which she readily answered without becoming annoyed or frustrated. Fast forward a month and a half later…… Heather was the one that performed my ultherapy….. I’m not going to lie, it is not a comfortable procedure….. despite the 800mg of Motrin I took prior to the procedure. However, Heather was very understanding, encouraging and had no problem taking as many breaks as I needed to get all the way through the process. She was patient, professional and never made me feel bad or like a nuisance during the entire time I was there. I would definitely recommend her to anyone whom is thinking about going through the Ultherapy procedure.

Ideal Image cares more about policies and greed than taking care of their customers. Had they shown even the slightest bit of care or consideration for my experience, they wouldn't have lost a customer. I would advise anyone to steer clear and go elsewhere. I am so happy my laser hair removal package sessions and treatments are over, and that I never have to go back. People over policies. Take care of people and you will reap the rewards tenfold. Unrelated - corporate should update the decor inside. It's not appealing, photos are creepy, and the mood is depressing. Outdated. After going to my location so many times, it started to bother me. It's not a joyful or pleasant experience. I feel bad for the people working there.

I had Ultherapy on my lower face and neck. The nurse explained everything and was very kind and patient. I am excited to see the results!

Jennifer was very friendly and very helpful. If everyone at Ideal Image is like her, I will be very pleased.

Very poor customer service with little transparency on contract details. I do not recommend

Very good experience. My representative was knoweledgable and extremely helpful.

Very comfortable experience and hopefully I'll have the opportunity to return

The ladies here are so sweet and supportive. Heather is amazing and personable. I’m really happy that I chose this location. I know they have to try to sell you on more packages/services, but it’s never forced or pushy. I am happy with my results so far!

This was my second visit there and I can’t say enough about Heather. She is superb with a syringe !!! Almost no pain at all and yes I had more than 10 per side. !!! I can’t wait to go again. The lovey girls up front are also great get you in and out and are pleasant to talk too. When you call ask for Heather if you want quality !!! Thanks again and I’ll see you all soon !!

Shaleigh was very professional very helpful and did a great job with both cool sculpting and laser removal I’ve never been a facility both such care for the individual as well as upholding a professional tone during the process

The experience was fine. The ladies were polite, attentive. The issue is the product being sold. None of that stuff works and I’ve had multiple rounds in multiple areas done with cool sculpting. It just doesn’t work and is a waste of money

Heather was great! My first experience with laser hair removal and she was able to calm me down and help put me at ease! Great customer service, super clean location and amazing staff!

Easy location. Everyone was friendly and professional. Very satisfied with the process and attained results

I’ve gone to Ideal Image now for a few years. I’ve signed up to be a member and I love the deals and discounts through that membership. The ladies at the north Scottsdale location are always so professional but enjoyable to be around. They make the experience so much better when they make you feel comfortable and welcoming. They work well with you on scheduling and are usually easy to get in. I highly suggest this location and company

Hidden charges were not explained during signing the contract. False information was given about the unlimited sessions!

I have gone to the Scottsdale location a bunch of times. The staff are very friendly and helpful. Overall, I have had a good experience with Ideal Image.

I had my second laser hair removal session and I have been very happy with the whole process, everyone were very kind and listening. They made me feel very comfortable. No wait time for each of my appointments so far. And the result is very good so far.

The staff and providers are so knowledge and friendly and I trust them completely with my procedures.

Always professional, pleasant and positive! Good information is shared. Love being a member. Totally worth the price😘

I have gone to Ideal Image numerous times, each and everytime they treated me with respect. Answered all my questions and were very professional. I recommend them to all my friends.

When it comes to the best results you are in the right hands with Heather and Shaleigh. You can’t forget about the front desk team Chelsea and the ladies up front take care all of your booking needs and always help you find the best deals and make it so easy. The team is truly amazing and make your feel apart of the family. Love my results can’t image doing it without them ... 💜

I always have an amazing experience when I come in. All of the nurses are very kind and professional you can't go wrong with who you see Janet, Heather, Shaleigh, Megan or Hallie they will all treat you amazing!! The front desk Chelsea and Morgan are also very kind and helpful with setting up all your appointments! Highly Recommend!

I had an amazing experience with Heather today at the Ideal Image in Scottsdale! This is the third Ideal Image location I’ve been to and it was definitely one of my best experiences! They were incredibly kind and friendly, and honestly made my day. They were even able to see me early when I got there a little earlier than my scheduled appointment! This was also my first time in Arizona, so the whole office spent several minutes after my appointment giving me tons of recommendations for places to go on my trip! Especially Boondocks a local bar! I would highly recommend this spa and the incredibly friendly staff who made me feel so welcome!

Shaleigh is absolutely amazing for laser!

Shaylee was so amazing for my laser hair removal On my face. She was so knowledgeable and gentle ! They are all caring and make sure you are taking care of. I recommend this Place to anyone! They will Make sure you are taken care of and help you financially!

Heather is amazing and I appreciate her professionalism and personality so much. I’ve been getting laser hair removal here for almost 2 years and always feel taken care of!

My laser nurse is very thoughtful and always provides a comfortable environment which is extremely helpful during laser treatments.

Super fast and easy

Great!

Terrible customer service. Falsified information given/false advertising. You took $13,000 from me and are now refusing to give me treatments with no true justification with no sound medical reasoning. Told me there was not "really a manager" to talk too. The nurse was rude and obviously not interested in working that day. I was beyond excited to have my first treatment and ended up having the worst customer experience I have ever had. I have already been telling my friends to never go to Ideal image and planning on letting everyone I know and meet know what a terrible company Ideal image is and how you false advertise and steal from innocent customers. I will be contacting the State Attorney General office and Register of Contractors.

Janet is your GIRL! This was my first visit to Ideal Image, and she made me totally comfortable right away, taking the time to hear my goals and make sure I was getting what I needed. Janet made my Botox treatment super quick, painless, and my results were perfect. Also, shout out to the front desk staff, who are so kind and welcoming! I will 100% be going back anytime I visit Scottsdale.

Samantha was the rep I spoke with and she was Awesome!

Very comfortable setting! Everything was explained to me ahead of time.NO ISSUES

Very nice!

I went to Ideal Image for my first Botox appointment and it was great! The check-in process was quick and easy. More importantly, my injector made me feel very comfortable, answering all of my questions, giving me advice, and making the procedure as painless as possible. She made sure I had all of the necessary post-procedure information as well. Two weeks later now and the results are fabulous!

Was grea, nice staff and good service

Amazing experience!!! Everyone was so kind the nurses are the best!

My Botox appointment went great! My nurse took great care of me and took time to answer all my questions

Excellent experience all around. The staff and nurses are extremely professional and they really give their time to answer all questions with great knowledge and depth. They establish great communication via email and phone calls about my questions about my treatment. Nurse Heather and Nurse Stacey answered all of my questions and made me feel very comfortable about my procedure! Thank you! 💗

Heather and Chelsea are fantastic! Had a great visit for my first treatment getting some hair removal done. Wasn’t as painful as I thought it would be. Heather was professional and personable in answering my questions. Come here you won’t be disappointed! Black Friday special is awesome 🙂

Scam!! They rope you into a contract and don’t deliver what they promise!! I am still owe services and they won’t give me my money back. They’re saying I will owe them money to cancel. Don’t do it!!

Wonderful! I love it here. They make me feel beautiful and the ladies are sweethearts!

The place is very clean. Staff is professional and nice. I went for laser hair removal treatments and I am extremely happy with my results. Will recommend!

Very good

The technician that does my treatment is great.

The tech was great! I mentioned that I needed a touch up on my legs and she was happy to get that done for me. Awesome experience!

I am so impressed with the Ideal Image Scottsdale location. I normally go to the one in Chandler, but was somehow wrongly booked and didn't find out until I arrived for my appointment and was told I was at the wrong location. So I left and called the Scottsdale location and they told me to go ahead and head their way and they would do as much as time would permit them. I arrived 20 minutes late, but was still well taken care of. Heather was AMAZING! She was very understanding and made me feel very comfortable and was able to do all five areas for my usual hair removal appointment. She was by far the best technician I have had out of my four sessions. The receptionist, Chelsea, was also so very kind and helpful in helping me reschedule my following appointments to the Scottsdale location because of how well they were able to accomodate me. I will be coming to this location from now on, thank you so much Heather and Chelsea!

I have now been to this Ideal location twice and have loved both experiences! The ladies at the front desk were quick to greet and welcome me. I’m not the best with needles and both MedPros have been amazing in helping me through my Botox injections. Thank you Shaleigh! They were even able to get me in about 20 minutes before my appointment…so thanks to everyone; Tori, Chelsea, and I believe Heather from my first visit for taking good care of me and making me excited to come back again. Y’all are the best!

It was wonderful! Heather explained everything as we went through my procedure. I felt very comfortable!!

It's not that great of a price for the level of lasering I received. I paid for a membership to receive & discounts however your so called discounts aren't any less costly than what I've paid before for the same treatments of Both Botox and lasering. Plus I had to Max out my credit cards in advance to pay for a package.

Beautiful facility, receptionist was very friend and welcoming. Service was performed with excellent explanation as to procedure and what to expect after service was completed.

Absolutely unprofessional!!!!

I was impressed by the knowledge of the sales staff, Katharine in particular. I just had my second treatment yesterday. I noticed a slight loss of fat but will wait a month or so after this second treatment before I make up my mind if this works. Meanwhile, Megan and Emma were excellent nurses. They were knowledgeable, professional, and conversant. I enjoyed interacting with them both. I would definitely say that Ideal Image has paired science and hospitality very well in the people they've chosen. Mildly unpleasant procedure. More uncomfortable than painful but they do their very best to accommodate you. Make sure to let them help you. Bring a book or something to distract yourself and you'll forget you're there.

Very friendly environment! Everyone is so nice and professional!

Wow, what a great experience all around! I went in for lip injections with Shaleigh and it went so well. Of all of the times I have received injections, this was the least painful. She was so kind and willing to listen to my requests but also gave great tips. Very gentle and my lips look natural and so amazing! Thanks Shaleigh and team, I would highly recommend her and this location to anyone.

The staff are very nice and the treatments are very effective. Best decision ever.

Shaleigh is great! I’ll be requesting her every time. 😊

Megan and Allyssa are so so helpful! My usual ideal image location was backed up and they were able to help me! Such great service and so clean and kind!

I already posted a review on some platform (not sure which one!) so I am simply repeating what I said. I had a very wonderful experience, right from the appointment reminders to the check-in procedure, which was like clockwork. The highlight was the procedure itself, which went perfectly smooth mainly because of the professionalism of the therapist, who handled everything with practiced ease and controlled expertise. I am looking forward to my second procedure in a few weeks. Thanks guys!

Not surprised at all that my husband’s first phone call and zoom consultation were easy and great!! I’ve been a fan of Ideal Image for years!!

I was disappointed to be talking to a sales person, instead of a qualified technician. The questions I had were way too technical for any salesperson. I had my first session today and the therapist was superb. She explained the details and handled everything with practiced ease. It was much easier to cope with than I imagined. I am looking forward to my second session in a few weeks.

The team is wonderful and so patient with everyone's questions. I had many.

I regret choosing laser hair removal, would not recommend Ideal Image to anyone. I've paid thousands of dollars for the treatments and am getting complete regrowth of my hair after over a year and a half of making payments. Its a waste of money and very frustrating. Yet I still have to pay every time I go in for a touch-up. They've also made me wait two months for an appointment and then I had to wait again because they just never have spots open.

Great work

Had a great experience. Thank you.

It was good. I received cool sculpting. Hurt a little and was time consuming, but overall good. Excited to see my results!

Every time I have a treatment done, the beautians always take their time making sure that things are done accurately and with care.

I had filler done at the marionette lines and they look like two blobs where the injections were made. I still have deep lines at the corners. It has been a few weeks since I had it done and it doesn't seem like they are flattening out. I go again in August for my 2nd syringe and I hope it turns out better. It a lot of money for blobs. Not too happy.

Janet was friendly and efficient and Elyssa took the time to go over my account benefits!!! Awesome customer service from both which means a lot these days! I

Julie was amazing! She was competent, warm and friendly! I can’t wait to get started

The staff here at IdealImage in Scottsdale was amazing!! From greeting me warmly upon stepping inside, to my nurse Shaleigh who kept the awkwardness at bay (hey, it can get weird when you’re being lasered and there’s an awkward silence - yuck!), she was so friendly and easy to talk to and of course her aftercare helpfulness was top notch!! Highly recommended!!

Horrible company. I bought services and the Botox Injections bruised my face. Cancelled my remaining service and they charged me a 100$ admin fee. They are a rip off that hires non experience. Run away.

Amazing service! Great results

The laser technician Shaleigh was incredibly friendly and fun to talk to during my experience of laser hair removal. She was very thorough and smooth throughout the process, offering if I needed to take breaks and so on. Highly recommend her to other clients looking to get laser. She really made the experience much more easy and comfortable 🙂