Very friendly environment! Everyone is so nice and professional!

Wow, what a great experience all around! I went in for lip injections with Shaleigh and it went so well. Of all of the times I have received injections, this was the least painful. She was so kind and willing to listen to my requests but also gave great tips. Very gentle and my lips look natural and so amazing! Thanks Shaleigh and team, I would highly recommend her and this location to anyone.

The staff are very nice and the treatments are very effective. Best decision ever.

Shaleigh is great! I’ll be requesting her every time. 😊

Megan and Allyssa are so so helpful! My usual ideal image location was backed up and they were able to help me! Such great service and so clean and kind!

I already posted a review on some platform (not sure which one!) so I am simply repeating what I said. I had a very wonderful experience, right from the appointment reminders to the check-in procedure, which was like clockwork. The highlight was the procedure itself, which went perfectly smooth mainly because of the professionalism of the therapist, who handled everything with practiced ease and controlled expertise. I am looking forward to my second procedure in a few weeks. Thanks guys!

Not surprised at all that my husband’s first phone call and zoom consultation were easy and great!! I’ve been a fan of Ideal Image for years!!

I was disappointed to be talking to a sales person, instead of a qualified technician. The questions I had were way too technical for any salesperson. I had my first session today and the therapist was superb. She explained the details and handled everything with practiced ease. It was much easier to cope with than I imagined. I am looking forward to my second session in a few weeks.

The team is wonderful and so patient with everyone's questions. I had many.

I regret choosing laser hair removal, would not recommend Ideal Image to anyone. I've paid thousands of dollars for the treatments and am getting complete regrowth of my hair after over a year and a half of making payments. Its a waste of money and very frustrating. Yet I still have to pay every time I go in for a touch-up. They've also made me wait two months for an appointment and then I had to wait again because they just never have spots open.

Great work

Had a great experience. Thank you.

It was good. I received cool sculpting. Hurt a little and was time consuming, but overall good. Excited to see my results!

Every time I have a treatment done, the beautians always take their time making sure that things are done accurately and with care.

I very much have enjoyed speaking with Katharine. She was clear, concise, and welcoming for critical questions. I haven't spoken with anything else so there isn't much to say. The big test will be to see if this service works!

I had filler done at the marionette lines and they look like two blobs where the injections were made. I still have deep lines at the corners. It has been a few weeks since I had it done and it doesn't seem like they are flattening out. I go again in August for my 2nd syringe and I hope it turns out better. It a lot of money for blobs. Not too happy.

Janet was friendly and efficient and Elyssa took the time to go over my account benefits!!! Awesome customer service from both which means a lot these days! I

Julie was amazing! She was competent, warm and friendly! I can’t wait to get started

The staff here at IdealImage in Scottsdale was amazing!! From greeting me warmly upon stepping inside, to my nurse Shaleigh who kept the awkwardness at bay (hey, it can get weird when you’re being lasered and there’s an awkward silence - yuck!), she was so friendly and easy to talk to and of course her aftercare helpfulness was top notch!! Highly recommended!!

Horrible company. I bought services and the Botox Injections bruised my face. Cancelled my remaining service and they charged me a 100$ admin fee. They are a rip off that hires non experience. Run away.

Amazing service! Great results

The laser technician Shaleigh was incredibly friendly and fun to talk to during my experience of laser hair removal. She was very thorough and smooth throughout the process, offering if I needed to take breaks and so on. Highly recommend her to other clients looking to get laser. She really made the experience much more easy and comfortable 🙂

Very nice and clean facility. Ask for Shaleigh I’ve had several different nurses for my laser hair removal and she is absolutely the best! She is very kind and thorough. I will never go to anyone else again.

Emma was so patient and thorough. A really good experience!

Ideal Image is an amazing place. I went to the Scottsdale location and was blown away by the service. Anytime I need something done again I will be going back!

Ideal Image was amazing. They took their time with me and answered my questions thoroughly. I had great results!

I love this location, everyone that works there is so nice and accommodating. Megan and Heather stayed late for me after I had issues getting my self tanner off my legs for a laser session so I didn’t have to wait another few weeks. Highly recommend!! Have had amazing results with armpits, Brazilian and now legs!

This was my second visit there and I can’t say enough about Heather. She is superb with a syringe !!! Almost no pain at all and yes I had more than 10 per side. !!! I can’t wait to go again. The lovey girls up front are also great get you in and out and are pleasant to talk too. When you call ask for Heather if you want quality !!! Thanks again and I’ll see you all soon !!

Always a good experience here! Everyone is very professional and welcoming. They make me feel comfortable with everything. Best decision I made was going to Ideal Image!

The staff is so friendly and make you feel comfortable. Good location and very clean and professional. Highly recommend.

Idea image is always running on time and they are all very professional. Highly recommend!

Having just had an unfavorable experience with another Med Spa in the area my first visit experience @ Ideal Image was refreshingly different the atmosphere was sanitary yet relaxing still professional. Trevor educated me on my procedure and was patience in answering all of my questions and concerns he made me as comfortable as possible during my session with him.I really appreciated his experience and knowledge. I will be going back to Trevor to continue my treatments and accomplish my goals. Thank you Trevor and Staff at Ideal Image for making my second experience a pleasant one. Barbie 😊

My wife had called and ended up paying almost $1200 for some chin procedure. She never even stepped foot in an office. My wife ended up having a dermatologist appointment and the dermatologist said based on my wife’s condition they would not recommend the procedure. My wife called back with plenty of time before her appointment to cancel and get a refund. This has been over one month and we are still waiting on a refund. I have never in my life had to run around like I had with this company we’ve spoken to Emily Aubrey and who knows else and zero callbacks. We were told on a separate call by me that if I were to pay for and book an appointment for my wife has a surprise and her not want it can I cancel and what would the cancellation be and I was told by someone in the Scottsdale location that there is no cancellation or anything. Again to this day it’s been a month and nobody is calling us and we are getting a complete run around. They told us we needed to get a doctors note. I was in complete shock when I heard that. We literally had no choice so my wife went to her doctor and her doctor gave a doctors note signed it saying he does not recommend it based on my wife’s condition. Now they’re telling us that they need to know what the condition is and now this is getting absolutely ridiculous. As far as I know that some sort of a HIPAA violation. I hope whoever reads this gets this to where it needs to be because today is Monday, June 14 and your staff is completely ruining your company by lack of integrity honesty common sense caring for attitude. Promise after promise do this do that while you hold almost $1200 of my money. I cannot wait to get my money back so I can completely destroy you guys all over the Internet and let everyone I know never to do business with you guys. If you’re reading this wondering should I go to this company, good luck.

Megan is amazing! So happy with the treatment I got from her.

Nurse was very attentive and was open to all the questions I had.

Heather was amazing

Fast and fantastic!

very good experience, has trained staff, they are very friendly.

This place is amazing. They not only have amazing customer service they spend their time when lasering you. So polite and friendly. Kylie is amazing and takes her time as if it was her! Janet is also super amazing as well!!!

I was told the difference in prices for Dysport and Botox was given a contract for Botox when I picked Dysport due to being cheaper. Then I’m told a manager will contact me after I had my procedure done and no one has. Very disappointed that what I read in the reviews only proof me right. Not sure if I will ever retu

I was initially told when purchasing their package for laser hair removal that it would be permanent! Also, that I would have to purchase a lifetime membership which would cover me for future visits if I had more hair growth. Once my treatments were done I still had hair growth. I told them and they took pictures and told me that its better than it was and their lasers only reduce hair loss. Also, they said if I wanted more treatments I would need to pay $260 each visit. I was confused because that was what the lifetime membership was for. They told me there is still a copay which is ridiculous. No one told me anything about this and if I would've know I wouldn't have spent $3,000 on their laser package. Don't go here its a scam!

The two ladys that were there were so helpful and sweet I signed up and can't wait for the final result

Fast and easy. Friendly staff.

COOL SCULPTING IS A WAIST OF MONEY!! I went in for cool sculpting for my lower stomach thinking it was gonna help reduce the fat that's there but boy was I wrong! It's been months and I've noticed no change whatsoever. Not only that, ideal image Scottsdale said they were going to contact me for a follow up appointment in 4 weeks but they never did. I wish I could get my money back...super frustrating

Heather is great!! The team is efficient friendly and ever so nice to know .. Thank you I am a fan!!!!

Very nice

Everyone at the North Scottsdale Ideal Image greeted me with a smile and absolute professionalism. I had complete trust and confidence in my nurse, Megan. The treatment went so smoothly and the results are amazing. I was in and out in less than 40 minutes. Will definitely be visiting them again! Thank you Ideal Image!

First, I was hesitant to go to Ideal Image because of bad reviews on a few sites, but I'm SO pleased with the 10+ quality in the service. Everybody is very attentive (Sales not so good though) and the professionalism and knowledge are outstanding. I will recommend your service.

It was great. I was very comfortable and am happy with the results

I prefer the Scottsdale location. Everyone is professional and respectful and kind. I will be finishing my current treatment there and any subsequent. I feel valued and taken care of there.

Always cheerful and friendly. Very welcoming

Purchased a package through Ideal Image to have fillers injected into my lips and failed to fill out the online medical form. Went in for the treatment and they caught the error which probably saved my life. My allergy to Sulfa would have caused a higher chance of going into anaphylaxis after the procedure, and was caught by the professionals. I appreciate the attention to detail and hope to utilize other services in the near future with Ideal Image. ~Kimberly T.

I received great service from Janet, who is a friendly and experienced RN injector

Janet was amazing! Attentive and knowledgeable with my treatments.

Great location with great staff. Always attentive, quick, and sensitive to personal needs. Also appreciate their communication and handling in any issues that have arisen.

Great experience......And Travis was awesome,he knows how to give great customer service....He talked me through every step and made sure I was comfortable and loving my fillers.....THANK U Travis

Trevor was absolutely awesome

Worst experience ever as sales rep wanted to take my money without me even knowing what I was getting into. I was told to simply sign the forms and that I can “read them later”. After I read the forms I noticed the possibility of PAH, which I don’t feel comfortable with. The very next day I called to cancel any services which I did not receive. I had to call back several times with emails. Finally the sales rep told me they have a non refundable policy. Which they never disclosed. Had I had an opportunity to read this or was told this I would have NEVER give them my credit card! This is so unethical it’s unbelievable. Am I suppose to now go through with something I don’t want and do not want the risk of the side effects for. I will seek legal council if I am not refunded for the services I tried to cancel the very next day and never received nor will! This is unbelievable. I will also post this all over social media if my money is not refunded. I do not want this!

Aubrey was wonderful!! Very informative, patient and very sweet!! Thank you Aubrey for all of your help! Even tho I saved quite a bit of money she made me feel very comfortable in my choices and the money I did spend. I can not wait for all of my appointments!!

I just had a video consultation with someone at Ideal Image and was told that I had to pay up front for any service before I get an actual appointment. No, I'm not going to give you my card number and if they have to close for any reason before my appointment there are no refunds! Okay don't sign me up here!

Clean, quick, friendly, treatment starting to work.

Excellent!

Very good

Rachel Davis, my sales consultant was outstanding

I had a consultation with Malia Hang, I’m telling you this woman was SO amazing! I don’t even know how to say enough about how REAL she was. With all the covid restrictions currently going on, she was still able to make the consult personal and addressed everything I was looking for! If you get the opportunity to meet her you will know exactly what I mean! I am extremely happy with the care I received today! 100% awesome

Friendly staff, clean facility, good experience

Professional and personal. Always accommodating and ready to tailor services to desired outcomes.

Amazing, my nurse was absolutely fantastic and very knowledgeable. Made me feel super comfortable during the whole process.

Cool sculpting. I don't feel like the service after-care was explained very well. I'm in a lot more pain then I thought. I felt she rushed. She never addressed me by my name and didn't tell me her name. All she said was take a Tylenol and apply heat or cold as needed. But what really bothered me was how they kept trying to charge me more. First they told me I needed bigger applicators which is twice what I paid. Then I would need another treatment in a month for $2500 more. I was made to feel very large and I was embarrassed. After the procedure, I came out to the lobby and there was a man at the counter and another lady just walked in. Even though they have signs that say wait in your car to be escorted in. I was surprised since it seemed like a lot of people in the lobby. I thought the staff would be friendlier and treat me better for $4000.

The treatment was suppose to treat age spots on the face I had three spots that I badly wanted to see gone. I am on the last treatment and they are still there. A big waste of 750.00 I would never go back. MJ

Chelsea at the front desk always does a great job! She is so friendly and very professional. The lady that I had for my last treatment on August 20th (Janet?) Is AWESOME! I've had her a few times and she is hands down the best. Chelsea and Janet are Rockstar employees!!!

Had the BEST virtual consultation with Malia Hang. I would recommend anyone to request her for your consultation! She is both knowledgeable and personable! 5 star, Malia!

Very nice!

Absolutely perfect. First time having anything like this done and I am amazed. The care of the staff and my nurse was like no other. I can’t wait to come back! Very grateful!

Janet was AMAZING

Very friendly and eff

Absolutely amazing. So helpful, answered questions I had. I was nervous, undressing for anything is nerve wracking but she was so cool and welcoming and made sure I was doing ok through the whole process Update: I've started seeing results from my laser hair removal and I can honestly say I'm shocked at the difference! Definitely won't be the last time I'll be receiving services from here!

I had such an amazing experience! Really caring and helpful nurses. Answers all questions and made a great experience for me while receiving treatment. Highly recommend 🙂

So far my experience here has been great! Just had my 2nd session laser hair removal and was WAY better than the first. Morgan was super friendly too!

First time at this location. Everyone was really nice. Clean inside and outside. Even though I had already had laser treatments at another location my technician went over everything she was going to do and what I need to do after my treatment.

Great staff and great nurse 🙂

Everything was fine. Not my first treatment so I knew what to expect. Very clean and professional. Felt comfortable.

I’m getting married in a few months. I made an appointment for fillers. $500...when I had a place that was much more affordable. I went with ideal because I’ve been there before and was pleased with the results. Long story short, something completely out of my control, my appointment gets cancelled and pushed out to who knows when because of COVID. This is out of my control as well as ideals. But what IS in your control is a refund which I was denied. So now I will have to spend additional money to have this done in a decent time before my wedding elsewhere. Thanks for taking care of me.

Great experience with the nurses who have provided my treatment. Chelsea is amazing!

AMaze even with the COVID masks 🙂

I didn’t have an appointment but they were able to fit me in the same day. They were very pleasant .

No one told me that I wouldn’t be able to have the procedure done because of COVID and you took my money and won’t refund it after the girl told me she would ! I am very unhappy

I went in for a "free" consultation in March before COVID unfortunately COVID hit, I read the contract and asked Andrea the sales rep" If I cancelled before getting any treatment, can I do so" which she responded "yes" and I also let her know "I DID NOT WANT A LOAN TO BE PULLED OUT ON MY NAME, I WILL BE PAYING CASH" which they pulled the loan of 5,000$ despite saying I did not want ! I have not had ANY treatments because of the pandemic, and I no longer wanted to move forward since my family was impacted. I decided to help them financially, called to cancel. I called the HCE bank and told them I will not move forward since first I did not touch that money, neither did I ask for the loan to be pulled. The bank told me, They financed the money to them, they cannot charge me the loan since I did not have any service, a claim was to filled, by default the bank removed me from the system! I told Ideal Image no way in hell I will pay for services that I DID NOT GET, that Andrea said "I CAN CANCEL" too. Apparently Ideal Image wants you to get cancer in order to cancel. I called spoke to Az manager Kelly, she told me it does not matter, I have to pay. She had Angie head quarters manager will reach out to me.. she called just to tell me " I SHOULD USE THE LOAN"?! They will find some form of method to get payment for services I did not get since I signed a service agreement! "Service" agreement! I am a nurse at a health care facility, this place does not do "medical" services to force people to pay. Please do not come here, they act like they are giving you a deal, with their life time guarantee which is also not true. Don't come here !! I went to the one in Peoria, but want to warn everyone.

I am extremely pleased with the staff and the services received at Ideal Image Scottsdale. I would definitely recommend Ideal Image to friends and family. -Monica Jones

I enjoyed my experience this was my first time and they made me feel very comfortable. I only got one syringe and im very happy with my results. Id definitely come back. And im telling all my family and friends.

Friendly and attentive. Reception was helpful and out going

Been going to this location for a few years and the staff is always nice and friendly. They are flexible with appointment schedules and very informative of the products that are provided. Over the years I've received wonderful treatment with desired results.

Had a open conversation with Kelly who is the Area Manager for Ideal Image, she took the time to reach out and offer solutions as well as explained some things about Ideal Image, the ladies there are pleasant during the procedures, very professional, seems like Kelly really takes pride in the company... thank you

I’ve been having laser hair removal services for almost 2 years here and on my most recent appointment the nurse covered my legs in burn marks. The treatment was so painful I had to have her stop before it was even completed. I have been over a half dozen times prior and never had this issue. I’m just praying the burn marks fade and don’t scar my legs. I will not be returning to ideal image- very disappointed since they charge way more then other places in the valley for laser hair removal!

The nurses and staff are so sweet and helpful! The customer service is fantastic! Highly recommend!

Always incredible service and results, you should be coming here!

Great service and great people! 5 stars!

Very happy with the friendly and super helpful customer service! Highly recommended!

I feel so welcome here and always leave with a smile on my face. Everyone I've spoken to has been so kind! Glad I took the opportunity to get laser treatment. It is so worth it!

I’m giving this place a 1 star, not because of the service. Because of the management and customer service. Every single time I call in , I get the worst attitude from the front desk staff. There have been in multiple occasions issues with scheduling even when I speak to the front desk staff in person. Ive been told one thing on the phone and when I come in it’s a completely different situation. In this case I specially asked to reschedule my appointment for the next day and specifically told the girl at the front desk I did not want to do it the following week. We confirmed the dates, and confirmed the time. As I entered it in my calendar while on the phone with her. A couple days later I wake up early for my appointment and drive all the way out to this location which is a far drive from my house. I get to the front desk and they tell me my appointment is for next week. The person at the front desk gives me so much attitude when I’m trying to explain the situation to her. There was no apology, no understanding whatsoever. If I didn’t put myself in a contract I would leave Ideal Image in a heartbeat, and put my money somewhere where people actually care about their customers more than a $ sign. I’ve never experienced such bad customer service for a service like this before. I HIGHLY recommend picking a different location or a different company. I will make sure no one I know ever comes to ideal image and use any of there services. *UPDATE Not only did I have a lot of bad experiences with their customer service , but as well with payment. No one advised I couldn’t make early payments. I would always call in to make my payment ahead of schedule. There was an issue where they charged me multiple times and I only found this out looking at my records and asking for a billing statement. I brought this issue up for the manager who never got back to me. Even the front desk staff told me the manager had issues responding to people. I then went to the district manager who was nice in our first phone call and assisted, but after that for follow up never actually followed up. She never did what she said she would do. I had to send her multiple, multiple emails a week to have her get back to me. She then said she would complete what was requested but ended up not doing it , and I was charged incorrectly again. Finally after speaking to so many people and contacting corporate (which also was a horrible experience ) it was resolved. I’m finishing up my contract with them and I can’t wait for this to be over. Worst company, worst people (besides the staff who complete the procedure) and worst experience. Go somewhere else.