Amazing service. Morgan in the front office very helpful Heather very detailed and professional. Both extremely nice. Thank you Katrina

I never received the service and was not explained about the pain involved with UL therapy. I thought it was a natural option and pain free. (Like ultrasound) Nooo the day of the service I was described as it feels like a HOT sewing machine to the face!!! No thank you! I get Botox and filler so I know the saying “no pain no gain” but geesh I knew I could not go through this on the ul therapy . I am expecting a full credit as NO service was performed and the service was never described. It was $1500 for the neck area! **News update -November 3 2022, I am awaiting a credit that expires this month, I’m praying that my investment will be positive. This is my first negative review I’ve EVER written in my life! I will erase the bad review once the service credit has been redeemed and faith is restored in this company.

I was able to discuss my wants and fears with the consultant and she helped me not only understand the different procedures but figure out what fits my needs best and

Technician was very knowledgeable and kind.

Giovanna was excellent, super sweet and thorough. I hope she does my future treatments!

Everyone is so kind and helpful, also very professional. I like the results I'm seeing and will continue to make the 1.5 hour drive to Ideal Image for treatments to improve my body, skin and confidence.

Every location and every time i come in the office staff is always nice and professional

Excellent service! Staff were engaged, knowledgeable and attentive. Giovanna was the best!

Effective, clean, well organized

As a nurse, I firmly believe in informed consent, which is the antithesis to what I experienced with my recent cool sculpting procedure. I was only given all the forms to go through AFTER I paid my deposit and scheduled. The forms told me that I was consenting to not being able to sue for malpractice, nor could I get a refund. I was also verbally told during my consultation that I would only need 8 rounds of treatment on my lower abdomen, to get there and be told by the tech that I really needed 24 covering my entire abdomen! I was also told verbally over my Zoom consultation that the procedure was only mildly uncomfortable with zero downtime. This couldn't have been farther from the truth. Thankfully I had the foresight to bring a driver, because I WAS NOT OKAY to drive myself home. The device caused severe burning and stinging and did eventually diminish after about 10-12 minutes, but AT NO TIME was I informed during my consultation that there would be a HORRIBLY PAINFUL 2 minute massage after the procedure. Prior to the massage the tech told me that some people feel like they are going to pass out during the massage and that the entire procedure in general may make you feel like you may pass out, so how exactly is this safe to exclude that information from someone who might be trying to drive themselves home?! The entire procedure was wildly misrepresented and I DID NOT receive proper informed consent. As I was leaving my appt., I was told that a nurse would be calling me the next day to check on me, and I never received any phone call from any nurse. I was also in so much pain the next day that I was pretty much home bound and having to medicate my pain. I was hoping to discuss this with the nurse when she called, but alas, no phone call! PROFOUNDLY DISAPPOINTED with my entire experience thus far.

Consultation

Everyone I spoke with was very knowledgeable. I cannot wait for my Botox tomorrow!

Horrible! I was so excited and the Scottsdale location literally called me 40 minutes before my appointment to cancel!!! These practices are not fair. I do not recommend Ideal Image and would not trust them.

Very professional and quick

Professional, caring service delivered by trained, capable nurses.

Maria was great! Very thorough during the treatment and made sure I loved the results. She was sweet and started the appointment right on time!

Awesome experience

They are very professional & left my woman looking like a duck but after it healed them lips just looked very juicy. It doesn’t seem like that Botox look you get seems very natural

I was really comfortable with my Consultant and felt she answered all my questions it was very informative about everything

The representative was very helpful and knowledgeable. I am excited to visit Ideal Image for my med spa needs. Thank you.

My appointments are always quick and the nurse is very polite and makes everything go smoothly. Pun intended 😉

Great women

Great service experience every single time. They are always on time, treat me well, listen to me, ask relevant questions, and inspire confidence.

Ideal Image cares more about policies and greed than taking care of their customers. Had they shown even the slightest bit of care or consideration for my experience, they wouldn't have lost a customer. I would advise anyone to steer clear and go elsewhere. I am so happy my laser hair removal package sessionsand treatments are over, and that I never have to go back. People over policies. Take care of people and you will reap the rewards tenfold. 7/17/22 UPDATE: I sent an email as asked below, and Jocelyn from Ideal Image followed up with me. She told me one month ago that I would be hearing back soon. This is still unresolved, and I never heard back. I have waited very patiently. I asked for at least 1 or 2 more sessions so I could receive the laser hair results that I paid for. This is not a big ask. I already paid for an additional session outside of my package. I don’t want to pay for more. I’ve spent a lot of money at Ideal Image; take care of your customers and stand behind your services. I only have about 45-50% hair loss after 10 sessions. My knees, shins, and back of my thighs have random hairy patches with almost the same amount of hair that I started with. Looking at my results, it’s clear that someone was not doing their job. One of the nurses who did about half of my sessions was too distracted talking to me about her dating life than to pay attention to her spotty work. I noticed the difference when I had different nurses for my last 2 sessions, who both did extremely thorough jobs. These nurses agreed with me that I should have had much better results. They took pictures to discuss with management. I then discussed this with Megan Bockbrader, the area manager. She was not willing to help me, after several email exchanges back and forth. This is what prompted me to write the first google review. I’m following up in hopes that someone will finally help me. Please give me 1-2 more sessions as I’ve asked several times. Thank you.

Confusing sign up process with a high membership fee to receive 1.10 per unit off Botox in return + an included service which to complete requires some financial outlay. Had two excellent technicians care for me on Botox and laser hair removal.

Lovely

Be Careful!!! This company steals your money. I called to ask about their services, they put me thru to an account person. They were really nice and flew thru the process, she then emailed me a contract I had to sign RIGHT THEN, with no time to read it. She then took my credit card and charged me BEFORE any services. I called on 6/23 to cancel my appointments and request a refund. It's now 7/7 and NO ONE is getting back to me. I had ZERO services provided and they are holding $4,000 of my money!!! DO NOT use this company.

I had a wonderful experience at ideal Image North Scottsdale. These ladies are wonderful. I went to my first laser hair removal appointment yesterday and was extremely nervous. Heather was the nurse that did my treatment and she really calmed my anxiety. I’m very excited for my next appointment!

Erika was so amazing, she did the best job and was very helpful and attentive. I will definitely go back.

This was my first time at the Scottsdale location and Shaleigh definitely left an impression on me. She was kind, efficient, and we had a great conversation! I recommend asking for her if you’re coming here. Very clean and welcoming establishment.

Maria was fantastic! She helped me feel comfortable, with it being my first time with any type of laser treatment. I didn't ever feel over exposed during the bikini sections. I never felt like I was in too much pain. I felt Maria was very concerned for my safety and comfort, which I truly appreciated. When I return for my additional visits, I plan on only requesting her.

Staff are so helpful and informative! The laser hair removal process is easy with minimal pain

Shaleigh was great!! She took her time and made the session as comfortable as possible.

Super fast and easy

The ladys there are so sweet and plus my hair gone ❤️❤️

It was very relaxing. Staff was just great and very skilled. I recommend Ideal Image to anyone.

I was very skeptical about going in for any type of procedure, but the women made me feel so comfortable and accepted. I am happy going into appointments and even happier coming out. Great kind staff

Heather was great and thoroughly explained everything. She was very gentle with the injections as well.

It was very pleasant. As usual, the staff made me feel welcome and they took excellent care of me.

I go to the Scottsdale location and the reason I chose that location is specifically for Heather. She is absolutely amazing and does a phenomenal job.

Great group all Gals. Very friendly and professional! Special thanks to my Pizza buddy Heather.

My tech for the treatment today was Heather. She was very attentive and did an amazing job with my laser treatment. She has such a great personality and a fun person to talk to. Thank you Heather

Love the staff they are so friendly and they treat each other like family go check it out when you need anything done!!

Awful experience, i don’t recommend this to anyone , i took there free consultation zoom call and the info is incorrect . They are encourage people to enroll into their service saying that we can cancel it anytime with zero fee but then we can’t be able cancel it later . Basically leading people with wrong information.

Delightful! Artist did a great job walking me through everything in great detail.

The techs are great, customer service is horrible. It is not the techs fault that they are limited to how they can help you and with what they can assist. I have been waiting to get in touch with the Regional Manager for 7 months now and there is always an excuse as to why she cannot contact me. The honesty from the sales side is horrible. If I was not locked into a plan, I would go somewhere else. Again, not the techs fault. They are great. Let me repeat that, the techs are great. The company is horrible.

Maria was super nice and very easy to talk to. Made a painful experience easier to handle. Morgan explained everything very thoroughly.

I could not have had a worse experience at Ideal Image. I began by completing the online consultation via Zoom, where I was led to believe I was interacting with a medical professional. Oh, how wrong I was. His name was Edmund and he was nothing more than a salesman. Edmund asked me several questions and told me I was a perfect candidate for laser hair removal. Based on the information he provided I agreed to have him run my credit and signed up for the 0% APR payment option through Ally. When I arrived at my appointment the next week I quickly realized what Edmund did was nothing more than a scam. The nurse immediately began to list attributes in my medical history that contraindicated being able to receive laser hair removal. I have a history of basal cell carcinoma, moles located in the area in which I was to receive the treatment, and I have red hair. Ultimately, I was not a candidate for laser hair removal. When I asked the nurse helping me at my appointment why I received VERY different information during the Zoom consultation all she had to say was, “well, I’m a registered nurse with a medical background and those individuals doing the Zooms are not.” I am now stuck dealing with Ally to cancel the loan I signed up for based on the initial information I was given. Which Ally said could take up to 6 weeks to figure out. Edit - a team member has never tried to reach out to me in regards to this situation, and if they did no one left me a message. I actually called on 5/9 to check in on the situation and was told that Ideal Image had still not filed a case for it even though it had been almost a week. Again, Ideal Image has left this completely on the customer to solve.

Not a very good experience with Ideal Image. The sales person was not honest and sold a service that was not offered. I found this out at my first Cool Sculpting appointment. The nurse was able to provide other options so decided to get Cool Sculpting on my abdomen instead of thighs/legs. She recommended 2 rounds of treatment for the results I was looking for. Here we are after two treatments and a few thousand dollars later with no results! Nurse recommended more rounds. Seriously? No results at all and the recommendation is pay more money and we'll do it again. I have an active life and healthy diet and drink lots of water. So insinuating and trying to blame the customer is not gonna work. The product you are selling just doesn’t work and is a waste of money. Do not waste your money with this service.

It was great. The ladies are super nice!

Morgan at the front desk is SO lovely to engage with every visit, and my technicians Maria and Heather are amazing! The treatment is painful, but they make it tolerable!

I was helped during the process of registration. Great bed side manners.

Great!

Was great! Their customer service is awesome! Very informative and made me feel comfy as possibly could!

Love this place!!

I come here for laser hair removal and I would highly recommend this location!! Heather is the best lead nurse and I always ask for her for my appointments! I would definitely try their other services as well.

Love this location. Staff is always extremely helpful and nice. Services always surpass my expectations!

Always cheerful and friendly. Very welcoming

They are so friendly and I love my technician she is amazing. The results are also incredible!

I love Ideal Image clinic. Neat and professional. I just had my first Laser Hair removal treatment and the nurses were very meticulous and informative and super positive!!!!!

The staff was amazing, super nice and explained everything I needed to know. Just waiting to see the results at the end.

The staff at Ideal Image are amazing! They did a very thorough job explaining everything and telling me what to expect after receiving Botox for the first time. I will definitely be coming back!

Very nice staff and was a pleasant experience. Thank you 🙏🏼

Malaina was very kind, patient and friendly when discussing Ultherapy with me. I had many questions and concerns in which she readily answered without becoming annoyed or frustrated. Fast forward a month and a half later…… Heather was the one that performed my ultherapy….. I’m not going to lie, it is not a comfortable procedure….. despite the 800mg of Motrin I took prior to the procedure. However, Heather was very understanding, encouraging and had no problem taking as many breaks as I needed to get all the way through the process. She was patient, professional and never made me feel bad or like a nuisance during the entire time I was there. I would definitely recommend her to anyone whom is thinking about going through the Ultherapy procedure.

I had Ultherapy on my lower face and neck. The nurse explained everything and was very kind and patient. I am excited to see the results!

Jennifer was very friendly and very helpful. If everyone at Ideal Image is like her, I will be very pleased.

Very poor customer service with little transparency on contract details. I do not recommend

Very good experience. My representative was knoweledgable and extremely helpful.

Very comfortable experience and hopefully I'll have the opportunity to return

The ladies here are so sweet and supportive. Heather is amazing and personable. I’m really happy that I chose this location. I know they have to try to sell you on more packages/services, but it’s never forced or pushy. I am happy with my results so far!

This was my second visit there and I can’t say enough about Heather. She is superb with a syringe !!! Almost no pain at all and yes I had more than 10 per side. !!! I can’t wait to go again. The lovey girls up front are also great get you in and out and are pleasant to talk too. When you call ask for Heather if you want quality !!! Thanks again and I’ll see you all soon !!

Shaleigh was very professional very helpful and did a great job with both cool sculpting and laser removal I’ve never been a facility both such care for the individual as well as upholding a professional tone during the process

The experience was fine. The ladies were polite, attentive. The issue is the product being sold. None of that stuff works and I’ve had multiple rounds in multiple areas done with cool sculpting. It just doesn’t work and is a waste of money

Heather was great! My first experience with laser hair removal and she was able to calm me down and help put me at ease! Great customer service, super clean location and amazing staff!

Easy location. Everyone was friendly and professional. Very satisfied with the process and attained results

I’ve gone to Ideal Image now for a few years. I’ve signed up to be a member and I love the deals and discounts through that membership. The ladies at the north Scottsdale location are always so professional but enjoyable to be around. They make the experience so much better when they make you feel comfortable and welcoming. They work well with you on scheduling and are usually easy to get in. I highly suggest this location and company

Hidden charges were not explained during signing the contract. False information was given about the unlimited sessions!

I have gone to the Scottsdale location a bunch of times. The staff are very friendly and helpful. Overall, I have had a good experience with Ideal Image.

I had my second laser hair removal session and I have been very happy with the whole process, everyone were very kind and listening. They made me feel very comfortable. No wait time for each of my appointments so far. And the result is very good so far.

The staff and providers are so knowledge and friendly and I trust them completely with my procedures.

Always professional, pleasant and positive! Good information is shared. Love being a member. Totally worth the price😘

I have gone to Ideal Image numerous times, each and everytime they treated me with respect. Answered all my questions and were very professional. I recommend them to all my friends.

When it comes to the best results you are in the right hands with Heather and Shaleigh. You can’t forget about the front desk team Chelsea and the ladies up front take care all of your booking needs and always help you find the best deals and make it so easy. The team is truly amazing and make your feel apart of the family. Love my results can’t image doing it without them ... 💜

I had an amazing experience with Heather today at the Ideal Image in Scottsdale! This is the third Ideal Image location I’ve been to and it was definitely one of my best experiences! They were incredibly kind and friendly, and honestly made my day. They were even able to see me early when I got there a little earlier than my scheduled appointment! This was also my first time in Arizona, so the whole office spent several minutes after my appointment giving me tons of recommendations for places to go on my trip! Especially Boondocks a local bar! I would highly recommend this spa and the incredibly friendly staff who made me feel so welcome!

Shaleigh is absolutely amazing for laser!

Shaylee was so amazing for my laser hair removal On my face. She was so knowledgeable and gentle ! They are all caring and make sure you are taking care of. I recommend this Place to anyone! They will Make sure you are taken care of and help you financially!

Heather is amazing and I appreciate her professionalism and personality so much. I’ve been getting laser hair removal here for almost 2 years and always feel taken care of!

My laser nurse is very thoughtful and always provides a comfortable environment which is extremely helpful during laser treatments.

Great!

Terrible customer service. Falsified information given/false advertising. You took $13,000 from me and are now refusing to give me treatments with no true justification with no sound medical reasoning. Told me there was not "really a manager" to talk too. The nurse was rude and obviously not interested in working that day. I was beyond excited to have my first treatment and ended up having the worst customer experience I have ever had. I have already been telling my friends to never go to Ideal image and planning on letting everyone I know and meet know what a terrible company Ideal image is and how you false advertise and steal from innocent customers. I will be contacting the State Attorney General office and Register of Contractors.

Janet is your GIRL! This was my first visit to Ideal Image, and she made me totally comfortable right away, taking the time to hear my goals and make sure I was getting what I needed. Janet made my Botox treatment super quick, painless, and my results were perfect. Also, shout out to the front desk staff, who are so kind and welcoming! I will 100% be going back anytime I visit Scottsdale.

Samantha was the rep I spoke with and she was Awesome!

Very comfortable setting! Everything was explained to me ahead of time.NO ISSUES

Very nice!

I went to Ideal Image for my first Botox appointment and it was great! The check-in process was quick and easy. More importantly, my injector made me feel very comfortable, answering all of my questions, giving me advice, and making the procedure as painless as possible. She made sure I had all of the necessary post-procedure information as well. Two weeks later now and the results are fabulous!

Was grea, nice staff and good service

Amazing experience!!! Everyone was so kind the nurses are the best!

My Botox appointment went great! My nurse took great care of me and took time to answer all my questions

Excellent experience all around. The staff and nurses are extremely professional and they really give their time to answer all questions with great knowledge and depth. They establish great communication via email and phone calls about my questions about my treatment. Nurse Heather and Nurse Stacey answered all of my questions and made me feel very comfortable about my procedure! Thank you! 💗

Heather and Chelsea are fantastic! Had a great visit for my first treatment getting some hair removal done. Wasn’t as painful as I thought it would be. Heather was professional and personable in answering my questions. Come here you won’t be disappointed! Black Friday special is awesome 🙂