Tucson

4343 North Oracle Road
#189
Tucson, Arizona 85705
520-858-0224

Current Promotions

Sun CLOSED - CLOSED
Mon 8:00am - 6:00pm
Tue 8:00am - 8:00pm
Wed 8:00am - 8:00pm
Thu 8:00am - 8:00pm
Fri 8:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Ideal Image of Tucson first opened its doors in September, 2006. We have grown from being the largest, most-trusted name in laser hair removal to becoming a highly regarded medical services provider offering a full menu of non-surgical, cosmetic services catering to each client’s individual needs and goals. Our experience and technological advances allow our clients to look and feel their personal best.
  • Our highly trained medical and nursing professionals will evaluate and tailor a program just for you. Ideal Image distinguishes itself from its competitors through its unparalleled passion for incorporating continual advances in the industry and encouraging the highest standards of medical training. Ideal Image takes pride in its rigorous hiring practices and unwavering dedication to customer privacy, safety, and comfort.
  • The clinic features the latest in cosmetic medical services including Laser Hair Removal, CoolSculpting® fat reduction, Ultherapy® skin lifting, Broad Band Light Skin Therapy and a full range of injectables, including brand names such as Botox®, Juvéderm®, Voluma® and Kybella® – all with the mission to help people look and feel their best.

Ideal Image is easily accessible from I-10 and located at 4343 N Oracle Rd, Suite 189. Our clinic is just south of the Tucson Mall in the Wetmore Plaza on the SW corner of Oracle and Wetmore. We are next to Chuze Fitness and near Buffalo Wild Wings, Firehouse Subs and Cold Stone Creamery.

We are open Monday-Saturday and offer evening hours. From the moment you step inside, our team will treat you like family and make you feel right at home. Call today to set up your free consultation!

4.4/5
4.4 /5
204 Reviews

Google
5.0/5
Sep 13, 2021
Google Ideal Image Tucson
Nurse was very friendly and gentle. Made me feel comfortable and relaxed. I will definitely recommend to my friends.
Google
5.0/5
Sep 11, 2021
Google Ideal Image Tucson
Jenny is amazing! She is kind, thorough and and excellent at what she does. The company scored by hiring this lady.
Google
5.0/5
Sep 10, 2021
Google Ideal Image Tucson
The staff is so sweet. Very knowledgeable and accommodating. I go for hair removal and they treat me with care and let me know everything that is happening. Today I had Jenny and she was simply the best! All the girls actually are great. I already have recommended this location to others and will do it again!! Thanks girls for taking such good care of me. The Oracle location is where to go!!
Google
2.0/5
Aug 31, 2021
Google Ideal Image Tucson
I went to ideal image for the first time to get Botox. When I had my first appointment I let the nurse know I had an allergy to a certain medication and that I had a body rash, fever and my throat swelled up but that it did not cut off my airway. She said that could be an issue for my fillers. I called my doctor to confirm because this was 20 years ago. My doctor said I had no throat swelling. So it was the day of my lip filler appointment 2 weeks after my initial appointment telling them about my allergy. 2 hours before my appointment time they called me to reschedule due to a nurse calling out. We rescheduled my appointment. 15 minutes before my second appointment they call me and tell me they can’t do my lip filler due to my allergy. I told the nurse that it was a mistake when I told her I had throat swelling. She said she had to talk to someone else and she’d call back. She called back and said that even though I am now stating I didn’t have throat swelling that they couldn’t do my lip filler cause I had a rash and a fever. It was upsetting to me because they had two weeks to tell me this. And they call me 15 minutes before my appointment to tell me they couldn’t. Mind you I am driving an hour and a half to their location from my home. Completely unacceptable! Very Poor communication on their part.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Tucson
It ok
Google
5.0/5
Aug 18, 2021
Google Ideal Image Tucson
Aubry is great, very professional and kind. she helped me through my treatment.
Google
5.0/5
Aug 18, 2021
Google Ideal Image Tucson
Very professional nurses. Very friendly and made me feel comfortable. Everyone there is very nice, from front to back of house
Google
4.0/5
Aug 7, 2021
Google Ideal Image Tucson
Jenny is awesome! I do think as a company, it is important that you make sure there is enough time booked for procedures instead of making patients wait 45 minutes and running late. Cool sculpting is expensive and it is important that the RNs doing the procedures have enough time to answer questions and do the treatments. This has been my experience each time I have come but the RNs have been exceptional! CElliott
Google
5.0/5
Jul 28, 2021
Google Ideal Image Tucson
Love how Adriana makes me feel. She takes her time and tells me everything she is doing. LOVE LOVE LOVE Great experience !!!
Google
5.0/5
Jul 23, 2021
Google Ideal Image Tucson
My experience has been wonderful. Aubrey and Jennie are amazing, they have great personalities and their customer service is the best! They always make me feel welcome and comfortable.
Google
5.0/5
Jul 21, 2021
Google Ideal Image Tucson
I walked up to check in for my appointment and apparently the call center cancelled my appointment but the front desk and the girls helped me I really appreciate them getting me in
Google
5.0/5
Jul 20, 2021
Google Ideal Image Tucson
It was great! I highly recommend Ideal Image! Aubrey did a great job on my coolsculpting as well as my lip enhancement! She’s gentle and amazing with the syringe for lip enhancement. Taking time inserting and injecting as she does decreases any discomfort. I love the size and shape she achieved with my Lips! Plus she’s super kind and sweet! Thank you Aubrey!!!
Google
5.0/5
Jul 15, 2021
Google Ideal Image Tucson
Very professional people excellent customer service
Google
5.0/5
Jul 15, 2021
Google Ideal Image Tucson
Jennifer, the nurse assigned to treat me yesterday was amazing! So friendly and professional, she made me feel extremely comfortable.
Google
1.0/5
Jul 14, 2021
Google Ideal Image Tucson
Do not go here for any injections. They don't seem to know what they are doing and the botox I received was ineffective. When I stated my concerns, I wasn't listened to and they just tried to get me to pay for more (which I'm not going to do if they can't do it right the first time). It took 3 different people trying to make excuses for what went wrong until I just walked out. As far as scheduling goes, they take on more clients than they can handle. Appointments are 3+ months out for laser hair removal, which the recommended time between treatments from other laser hair removal places is 4-6 weeks. Unfortunately they lock you into a contract so you're stuck. Try Peach or some other medspa. You'll get much better results and a better value.
Google
5.0/5
Jul 13, 2021
Google Ideal Image Tucson
Adriana was so awesome! She made me feel really comfortable & explained everything she did. I’m really happy with how my first appointment went 🙂
Google
5.0/5
Jul 11, 2021
Google Ideal Image Tucson
Both of my cool sculpting experiences were pleasant at ideal image. I had one session with Adriana and on with Aubrey. They both made sure I felt comfortable and informed with every step of the procedure. Thanks ladies for taking great care of me!
Google
5.0/5
Jul 8, 2021
Google Ideal Image Tucson
The staff is always so friendly. They get me in and out quickly and answer any questions or concerns I may have.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Tucson
Super friendly and the RN Jenifer was amazing!!!
Google
1.0/5
Jun 28, 2021
Google Ideal Image Tucson
Terrible experience. The woman I met with for a virtual consult was incredibly pushy and added on the lifetime guarantee to my bill without my consent. I did not want it but was not asked. They do not refund your money whether you pay in full or are on a payment plan, whether you've made an appointment or not. Avoid!!! Edit: Also during the consultation, there is no discussion of medical history or any kind of screening. It's purely financial. You won't find out if you're even medically eligible for treatment until they have your money. The process to get your money back for medical reasons is very long as well. Follow up: It's been over a month now of me just trying to get in contact with someone to make steps to get my money back. They will string you along with "someone will be in touch within 48 to 72 hours" forever. They will make every effort to never speak with you by ignoring calls, voicemails, emails, whatever you try. I cannot reiterate this enough - I've been trying for over a month to just talk with someone. This is incredibly dirty and unprofessional. Please please do not use their services. Go somewhere else.
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tucson
Had Botox and Fillers done, couldn’t be happier with the results. The nurses are so friendly, they make you feel so comfortable. They answered all my questions and addressed any concerns I had. The office is clean and very professional atmosphere. If you are considering doing anything for yourself, stop by Ideal Imagine in Tucson first, you will not be disappointed.
Google
1.0/5
Jun 15, 2021
Google Ideal Image Tucson
I was told I I would not be charged until the office talked to me about my medical problems and medication. That was a lie! I was told to sign the papers but it would not be a done deal till the nurses called me first. This is very misleading information I later was told the paper signed by me is a done deal contract and I have no way to cancel it!This is deceitful and was a lie when the sales representative signed me up. I was never told this product was nonrefundable.
Google
1.0/5
Jun 14, 2021
Google Ideal Image Tucson
This is the worst place ever to go get work done. For one it doesn't work and when it doesn't work their money back guarantee policy isn't legit. Beware and be cautious of what you pay thousands of dollars for.
Google
1.0/5
Jun 14, 2021
Google Ideal Image Tucson
They keep switching my appointment without even asking. They are just super unprofessional and thats not how a business should run. I just think the owner should make their business more accommodating.
Google
5.0/5
Jun 1, 2021
Google Ideal Image Tucson
Staff is always so warm welcoming and extremely kind! I always feel so comfortable there and have an amazing time! They are the absolute best!! ❤️ Huge shout out to nurse Aubrey and front desk Abril! They’re amazing! ❤️
Google
1.0/5
May 21, 2021
Google Ideal Image Tucson
it has been the worst experience ever, one of the worst corporates i have come across.starting from so called " laser specialist " consultation, to my treatment, people at the center are nice, RN's and front desk is good and i know they are bound by corporate policy but i work at a dental corporate office too and i am a dentist, i know how it all works, no wonder corporates have a bad reputation for a reason probably coz of corporates like Ideal image,
Google
5.0/5
May 19, 2021
Google Ideal Image Tucson
Jennifer was so sweet and made me feel so comfortable. I loved that she distracted me with the conversation we were having. I absolutely love her!! She’s amazing
Google
5.0/5
May 8, 2021
Google Ideal Image Tucson
Hella amazing experience. Nothing, but professional and personal. My nurse was Adrianna and she didn't seem at all upset that I'm an anxious little bee. She was quick, understanding, and just amazing. 10/10 would recommend and go back forever. Especially cause of her My second nurse, Jennifer, was just absolutely amazing. She kept in mind q lot of things when applying the laser to the areas I want treated. She's easy to talk to and very understanding.
Google
4.0/5
May 3, 2021
Google Ideal Image Tucson
She is very polite with me very helpful and take her time to make sure I'm okay. I even told her that I will come back to her location. She is super gentle when she give me the Botox shots I love that.
Google
5.0/5
May 3, 2021
Google Ideal Image Tucson
Great experience with Adrianna for my coolsculpting vists. She was fabulous and explained everything clearly on both visits and the best options for best results. She was fabulous!
Google
5.0/5
Apr 28, 2021
Google Ideal Image Tucson
Due to a mix up in the system, my appointment was cancelled, but Adriana and Jenny came back early from their break to do the laser treatment! They saved me taking more time off of work and 3hrs of driving!
Google
5.0/5
Apr 23, 2021
Google Ideal Image Tucson
The professionalism from the staff is beyond amazing. I started my treatments in 2017 and have just finished. I am totally satisfied with my laser hair removal.
Google
1.0/5
Apr 22, 2021
Google Ideal Image Tucson
I was charged for services that will not be rendered to me for months. I will appreciate your refund and cancellation. Lesson learnt - there were bad reviews for this place and i understand why. Thanks,
Google
1.0/5
Apr 18, 2021
Google Ideal Image Tucson
It's too expensive.
Google
5.0/5
Apr 13, 2021
Google Ideal Image Tucson
I had a great experience. Staff was nice and very professional.
Google
1.0/5
Apr 12, 2021
Google Ideal Image Tucson
their staff need to know how to update their files and record because they can miss up ur treatment and cost u money while u already paid ..their computer system is not ok as well as the people that works there from the staff to the nurses they need to stop lying about what treatment u get and record down on ur chart
Google
5.0/5
Mar 27, 2021
Google Ideal Image Tucson
I'm happy for everything to do my shape ..thanks so much everyone.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Tucson
I had a different staff memeber help me with treatment today but as always everyone was so friendly and makes coming back easier especially since they show how important it is to keep things clean and welcoming!!
Google
1.0/5
Mar 22, 2021
Google Ideal Image Tucson
I couldn’t get the price. It was obviously a sales technique. I wanted to buy, but couldn’t get to the point. Not personally focused. Sell, sell, sell!
Google
5.0/5
Mar 18, 2021
Google Ideal Image Tucson
Aubry was excellent, knowledgeable and extremely friendly. She put me at ease immediately and answered all my questions. Paulina was wonderful at the front desk. She is super helpful and a sweetheart
Google
3.0/5
Mar 5, 2021
Google Ideal Image Tucson
Update Mar 2021, original Feb 2021 So far not good. Sales consultant pushed contract and payment for a service they can't provide for 3 months. Won't give money back or push payment out to when they can provide service. More than happy to pay a deposit to hold my appt but 100% payment upfront for a service they can't provide. Just keeping getting the run around and empty promises....so far not happy and I haven't even been in the clinic yet. Really horrible business practice....and give all of this they have the audacity to ask for a review already. Here's your review. Beware of ideal image. If service improves then I will update review and no idea yet about the clinic yet. Update Mar 2nd. I never did hear from corporate but they were able to get me into a cancelation appointment. I give the clinic staff an A for there bedside manner and their a quality service. Nurse and front desk staff where great, explained everything and made getting in and getting the service very easy. I would give them a 5 in clinic and a 1 for sales and corporate communication and policies. To bad their sales staff can't be as good as the clinic staff. If you choose them just know what your in for.
Google
1.0/5
Feb 25, 2021
Google Ideal Image Tucson
I don’t recommend this place the impression that they have given me is that you can pay thousands of dollars worth of treatment and if one of their team members is rude and disrespectful and is willing to embarrass you in front of others and you try to reach out to their leader manager supervisor they don’t care and they will not reach out to you their answer was it’s because their district manager is too busy handling other situations and cannot give me a call until it’s convenient for her I have left numerous messages for Megan to my understanding she is the district manager and she is too busy to reach out to find out the situation and it is very hard to continue with treatment knowing that the person that embarrassed me in front of other customers is still there and every time I visit this location she will be there So Megan if you see this review please make the time to reach out thank you
Google
5.0/5
Feb 24, 2021
Google Ideal Image Tucson
Adrian was very friendly and made sure I was comfortable. The entire staff is great.
Google
5.0/5
Feb 9, 2021
Google Ideal Image Tucson
I love this place the staff is always so friendly and helpful. The front desk staff is great I usually get help a lot from Davinah and today I meet Abril. But BIG thank you to Aubry she the best. Thanks for being awesome lady’s 😊
Google
5.0/5
Feb 8, 2021
Google Ideal Image Tucson
Every lady I get is always so nice and they always try and help it hurt as little as possible. They are genuinely there to help the customers. I feel extremely comfortable there. Don't go anywhere other than here people!!
Google
5.0/5
Feb 5, 2021
Google Ideal Image Tucson
Brianna was so welcoming, informative, and sweet! She answered all of my questions and was patient and so kind! I cannot wait until my next session!
Google
4.0/5
Feb 5, 2021
Google Ideal Image Tucson
First I was dissatisfied of the schedules. Cause it took two months for me to get my first appointment. But then once I get in everything went well. The stuff of my service was helpful and very friendly.
Google
5.0/5
Feb 3, 2021
Google Ideal Image Tucson
I have gone three times now for my laser hair removal and I love this place. Everyone is very sweet and very good at their jobs. It never takes more then 45 minutes for my entire appointment and it’s amazing. I recommend ideal to all of my friends when I talk about my experience because it always go so smoothly and I am already seeing a change in my hair growth and thickness and I’m not even half way through my treatments.
Google
5.0/5
Feb 2, 2021
Google Ideal Image Tucson
Very clean and professional. The staff is great!
Google
5.0/5
Feb 1, 2021
Google Ideal Image Tucson
So far been great experience can’t wait for our first app
Google
5.0/5
Feb 1, 2021
Google Ideal Image Tucson
Exotic was awesome. I bought a membership and she helped me through the process.
Google
5.0/5
Feb 1, 2021
Google Ideal Image Tucson
Loved it, the workers are very friendly and honest.... 2 days later I’m expecting to see hair growth but nope still smooth as a baby’s butt lol can’t wait to finish the treatments
Google
4.0/5
Jan 28, 2021
Google Ideal Image Tucson
The first year or so I was here, were not the best for a few reasons- not being able to get appointments within the normal time frame (constantly told us hey we’re under staffed), not being iced or given aloe after lasered, and just not as enjoyable experiences. which is the only reason this isn’t a 5 star BECAUSE SINCE THEN AUBRY HAS BEEN AMAZING! So kind, so funny, caring, she takes her time and doesn’t make me feel bad for being a wimp on the pain! She turned my experience around!!! She is the reason I now recommend this place! She remembered details of my life and just overall a wonderful human!!!!
Google
5.0/5
Jan 28, 2021
Google Ideal Image Tucson
They were thorough and made me feel comfortable
Google
5.0/5
Jan 25, 2021
Google Ideal Image Tucson
The consultant was wonderful. Took the time to explain everything to me. And walked me through what I didn't know
Google
5.0/5
Jan 24, 2021
Google Ideal Image Tucson
Everyone was very friendly. Everything was explained in full to me.
Google
5.0/5
Jan 20, 2021
Google Ideal Image Tucson
Chelsea was awesome... I was nervous on first visit, but she made the experience enjoyable... thanks Chelsea!
Google
5.0/5
Jan 9, 2021
Google Ideal Image Tucson
I was so nervous going in to have this procedure done. The staff, however, ALL of them from the initial Zoom consultation to the office personnel, were wonderful. Every question was answered, every detail explained, and every concern put to rest. My experience was amazing. I would highly recommend Ideal Image.
Google
5.0/5
Jan 9, 2021
Google Ideal Image Tucson
I love all of the ladies at Ideal Image in Tucson. They are not only knowledgeable and professional, they are friendly and know exactly what they are doing! I will never go to another medspa again! I will be so sad when my treatments are over! That's how much I enjoy the staff!
Google
5.0/5
Jan 7, 2021
Google Ideal Image Tucson
Everyone was friendly and professional.
Google
5.0/5
Jan 7, 2021
Google Ideal Image Tucson
2nd Botox appointment. They fit me in that week. The staff and my nurse were very pleasant. Great service.
Google
2.0/5
Jan 7, 2021
Google Ideal Image Tucson
UPDATE: After writing this review, they did reach out to me and schedule a sooner appointment. I’ll update my review again about the treatment itself after I get it done. After I signed a contract for monthly payments for coolsculpting they told me someone would contact me in the next 72 hours to set up an appointment. After a week no one had called, so I called them. They told me there were no available appointments for almost two months. This was concerning to me because the contract said there are 6 months to complete the 3 treatments, or you lose it. With needing 30-60 days between the three treatments, not starting the first treatment for almost two months concerned me about getting them done in time. I was assured that if the lack of available appointments caused the timeframe to go past 6 months, they would extend it. However, a contract is legally binding, and their assurance over a phone call is not. So, I just feel a little bit uncomfortable that I was asked to sign a contract for not a small amount of money and I was lead to believe by the person I spoke to that the 6 month time frame wouldn’t be a problem and that appointments were available.
Google
2.0/5
Dec 16, 2020
Google Ideal Image Tucson
I felt very rushed through, spending a lot of money and feel like a number and not a person. Just get the contract take the money and not give any constructive input. Get you to sign on the dotted line and schedule months out. I have a credit and will use it but will not be back for further treatments. I will look elsewhere.
Google
5.0/5
Dec 13, 2020
Google Ideal Image Tucson
Loved it great service
Google
5.0/5
Dec 8, 2020
Google Ideal Image Tucson
Hair removal very perfect.
Google
5.0/5
Dec 2, 2020
Google Ideal Image Tucson
Adriana is a true gem! The front office girls smiled a lot!! Everyone was very sweet and helpful.
Google
5.0/5
Dec 2, 2020
Google Ideal Image Tucson
Briana is great
Google
5.0/5
Dec 2, 2020
Google Ideal Image Tucson
I’m absolutely satisfied the staff was amazing and so welcoming I’m so happy I made the Choice to go to ideal image I will be definitely be going back.
Google
5.0/5
Nov 27, 2020
Google Ideal Image Tucson
Great customer service and fast at treatment.
Google
5.0/5
Nov 19, 2020
Google Ideal Image Tucson
An amazing staff team very helpful and a wonderful place to go highly recommended for men and women you see changes in 2-3 weeks ! So awesome!
Google
5.0/5
Nov 16, 2020
Google Ideal Image Tucson
My experience was wonderful!! Everyone there is so friendly and I feel so comfortable. I was very nervous at first and did not know what to expect. They go over everything in detail before the procedure you are having done. I’m very happy I chose Ideal Image and I will be a client for a long long time.
Google
5.0/5
Nov 16, 2020
Google Ideal Image Tucson
The space is always very clean and the staff is super friendly. Very happy with the services so far.
Google
2.0/5
Nov 15, 2020
Google Ideal Image Tucson
Mostly ok. However, due to the new regulations, I was sold treatments that an in person consultation would have avoided. To date, as promised, no one from the company has contacted me to correct the error. This demonstrates your alliance toward your bottom dollar, not your customer.
Google
5.0/5
Nov 11, 2020
Google Ideal Image Tucson
Pleasant and friendly staff, knowledgeable about products/services provided.
Google
5.0/5
Nov 10, 2020
Google Ideal Image Tucson
I had a great experience! Adriana did my coolsculpting, she was very friendly, informative, and made sure I was as comfortable as possible the entire time! All the staff I encountered were very kind as well, I’m very happy I went to this location. I’m excited about my results so far & will definitely recommend this company to my friends.
Google
5.0/5
Nov 8, 2020
Google Ideal Image Tucson
Even though laser treatment is not pleasant I still look forward to coming to my visits because the staff make me feel extra special every time.
Google
5.0/5
Nov 7, 2020
Google Ideal Image Tucson
The staff is awesome! They are extremely polite, and you are not waiting in the lobby for hours. I have already been seeing results and I’ve only had two sessions. I highly recommend Ideal Image!
Google
5.0/5
Nov 2, 2020
Google Ideal Image Tucson
The girl who I usually get to do my blazer hair removal is amazing!! Shes quick and great with small talk to get through the awkward silence at the beginning of treatment. The entire staff overall is very friendly and knowledgeable on the services. I always feel comfortable
Google
5.0/5
Oct 30, 2020
Google Ideal Image Tucson
Everyone is courteous and try hard to make the situation comfortable and pleasant.
Google
5.0/5
Oct 26, 2020
Google Ideal Image Tucson
Outstanding experience! Everyone made me feel comfortable, answered my many questions, and made me feel safe when I had a vasovagal response. Amazing staff
Google
4.0/5
Oct 25, 2020
Google Ideal Image Tucson
I had a cool sculpting appointment. The staff was very helpful, informative, and attentive. The deep tissue massage leaves something to be desired (Lol), but it is necessary. All in all, I had a relaxing experience.
Google
5.0/5
Oct 18, 2020
Google Ideal Image Tucson
Professional and excellent service. Highly recommended!
Google
5.0/5
Oct 17, 2020
Google Ideal Image Tucson
It is always a pleasant experience. The staff make you feel very comfortable in a clean, sanitized, professional environment. I would most definitely return.
Google
5.0/5
Oct 15, 2020
Google Ideal Image Tucson
Great
Google
5.0/5
Oct 8, 2020
Google Ideal Image Tucson
Laser techs are very professional and friendly.
Google
5.0/5
Oct 6, 2020
Google Ideal Image Tucson
Katelynn is spectacular! If there is one thing I can say that impresses me most about a business, is their attention to detail. Not only in regards to their services and what they offer, it’s the people they hire to represent them through customer service. A company that pressures their employees to just push the product only to fill a quota or just see the “bottom line”, is not a company I respect nor give my business too. What is comes down to is seeing me for me and customizing a package that best suits me.
Google
5.0/5
Oct 2, 2020
Google Ideal Image Tucson
With Briana it was amazing!!!!!
Google
3.0/5
Sep 18, 2020
Google Ideal Image Tucson
Excellent staff and service, and some of the nicest people I've met in tucson, Az
Google
5.0/5
Sep 17, 2020
Google Ideal Image Tucson
Great, friendly and professional
Google
5.0/5
Sep 6, 2020
Google Ideal Image Tucson
I've had a very positive experience. Everyone is so friendly and goes above and beyond to make me feel comfortable. The results so far have been amazing!
Google
5.0/5
Aug 31, 2020
Google Ideal Image Tucson
My virtual consultation was excellent! Kelly was awesome and worked with me. She had so much patience and she answered all my questions. I would highly recommend using this service and doing a consultation with her! I’m so excited to start my laser hit removal.
Google
5.0/5
Aug 31, 2020
Google Ideal Image Tucson
I've had two treatments and everyone has been very helpful. The front desk is attentive and the the nurses make you feel comfortable and work efficiently. I had a concern a week after my first treatment and they brought me in for a follow within an hour after I called in! I felt like I was heard and well taken care of.
Google
1.0/5
Aug 25, 2020
Google Ideal Image Tucson
Not satisfied with the results at all.
Google
5.0/5
Aug 8, 2020
Google Ideal Image Tucson
I absolutely love Adrianna and staff. Every time I come in I’m welcomed with a warm friendly smile. She makes me feel comfortable and treats me as if she has known me for years! I would highly recommend her to all my friends.
Google
5.0/5
Aug 6, 2020
Google Ideal Image Tucson
I’ve been here a few times and every experience has been great. Totally comfortable and easy in and out appointments
Google
5.0/5
Aug 3, 2020
Google Ideal Image Tucson
I went in for my botox. The nurse was very friendly and explained everything. So I understood
Google
5.0/5
Jul 29, 2020
Google Ideal Image Tucson
I loved the virtual consult Katie was professional and answered all my questions and concerns made me feel comfortable.
Google
5.0/5
Jul 27, 2020
Google Ideal Image Tucson
Very friendly and efficient. I love going for my hair removal.
Google
5.0/5
Jul 27, 2020
Google Ideal Image Tucson
Timely, professional, personable.... Simply wonderful customer service! I have never been disappointed and highly recommend Ideal Image to all my family and friends!
Google
2.0/5
Jul 17, 2020
Google Ideal Image Tucson
I am a regional manager for urgent cares in Tucson, AZ so customer service is always a priority for me and I notice it in Any industry/company I conduct business with personally. I arrived today to my very first appointment with Ideal Image, I was instructed to call when outside which I did and I kept getting a message that “I reached the clinic after business hours” so after repeatedly trying to call, I didn’t want to be late for my 9am appt (that I have text confirmation of) so I knocked in the door because there were two ladies at the front desk since I pulled up. The young lady who came to the door seemed annoyed and I apologized and said I knocked because I couldn’t get through on the phone but before I could finished my sentence the young lady interrupted with “Yea ok, what’s your name”? I gave her my name and she then says “You’re early, you’re appt is at 9:30 so you can just sit down”. Again I have a text that I was scheduled at 9:00am 07/14/20 but what can I do so I chose to go back to my car and wait. They whole time I stood speaking to these two young ladies they never looked up, not once so I felt completely unacknowledged. No information other then my name was asked for, I got into see the nurse and my date of birth was completely incorrect and she stated it would be fixed later. The nurse was very nice and knowledgeable. Now I’m really concerned about my info being wrong, I mean am I being given the right services? Am I paying for someone else’s treatments? Again I am in the medical field and have been for 22yrs so I know how crucial a DOB is. Also when I got an appt confirmation call I was told we couldn’t do the filler which is completely understandable and I was told that I would be rescheduled for those services at the time of my visit which I asked the receptionist and again never looking up at me she said “Someone will call you for that” and I also had questions about changing fillers which I was told I needed to clear up before I’m scheduled for the filler and again I was told I could discuss that with the front desk which I thought twice if I even wanted to bother her again but I bravely asked and my response is “there’s nothing I can do about it, you need a consultant” soooo ok can I talk to a consultant but was told they were working from home. I asked the nurse the same question about the filler and she told me to call the 800 number and make that change but when I called the toll free number they connect me back to the clinic which already said the couldn’t help. I completely understand staff may be limited or what not because of the Covid pandemic, again running a chain of urgent cares I get it but We pride ourselves in giving great customer service, make patients feel welcomed/cared for, we answer phone calls and answer any questions asked. I want to make sure we provide a service that would make a patient return time and time again. The only thing that seems to have really gone right is the company collecting payment. Hopefully the treatment look is worth being treated like a nobody.