South Windsor

70 Buckland Road
Suite E
South Windsor, Connecticut 06074
860-516-4900

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • At Ideal Image of South Windsor, we pride ourselves on establishing great relationships to allow our clients to feel comfortable and confident with us. We are here to listen and create specialized treatment plans based on your needs.
  • Our Nurse Practitioners and Physician Assistants have an average of 5 years’ experience with Ideal Image and have been trained in our Cosmetic Institute to deliver a wide range of services including Laser Hair Removal, BroadBand Light Therapy(IPL), injectables including, Botox, Dysport, and Juvéderm, Ultherapy, and CoolSculpting.
  • Call or come in to see us in action. Ask us about any concern you are having, big or small…or just curious. We would love to meet you!
From the North:
  1. 91 South to Exit 35A onto 291(Manchester)
  2. Take Exit 5 onto Tolland Turnpike
  3. At the light, take a right
  4. In 1.1 miles, take right onto Buckland St.
  5. In 1 mile, turn right
  6. Turn left into Evergreen Run
From the East:
  1. Head East toward Hartford
  2. Take Exit 2E toward 84 East, Boston
  3. Merge onto 84 East, Boston
  4. Take Exit 62 onto Buckland Street
  5. Turn left onto Buckland Street toward mall area
  6. In .7 miles, turn right into plaza area
  7. Turn left into Evergreen Run
4.3/5
4.3 /5
135 Reviews

Google
1.0/5
Jun 10, 2021
Google Ideal Image South Windsor
The girls are very friendly .... but getting an appointment is not available for 3 months and then they cancel the appointment on you and push it out 2 more months after that and no one answers the phone or calls you back. When they did call once to check how my 1st appointment went I was asking questions about other procedures that were free with the lifetime membership I purchased I was told she would call me back, 2 months later still no call. During my first appointment the girl was very friendly but had another appointment at the same time so she left my room to run to the other one. I get it their busy and wasn’t the girls fault but after already waiting 20 minutes past my appointment time to be taken in it was annoying. And they cancel the appointment by email not even by phone. At this point I want all my money back. What a joke. If you want something done next year go ahead and schedule with them! Otherwise find elsewhere.
Google
1.0/5
Jun 9, 2021
Google Ideal Image South Windsor
I Am having a absolutely horrible experience with idea image highly do not recommend first off my consultation was virtual and I was told because of COVID I had to do a pre consultation before my real one at the spa when I got to the spa they were ready to start I was so confused I never got a consultation basically just took my money and was told the cool sculpting may not even work or I would need more sessions when I was told the amount of sessions I paid for should be enough for me to reach my goals it completely impossible to get an appointment and the locations do not answer the phones I feel like I am being scammed
Google
1.0/5
Jun 3, 2021
Google Ideal Image South Windsor
Absolutely horrible
Google
5.0/5
Jun 3, 2021
Google Ideal Image South Windsor
Awesome experience,staff is super nice I would recommend ideal image ♥️
Google
4.0/5
May 31, 2021
Google Ideal Image South Windsor
I had a great experience for my first session. Staff made me feel safe and in good hands. Excited for my following treatments. Christina was super pleasant to talk to and answered all my questions!
Google
1.0/5
May 24, 2021
Google Ideal Image South Windsor
I left two messages requesting a return phone call regarding my 2d appointment. No one ever phoned back. I finally realized that the only way to get a call was to submit a new inquiry which resulted in a return phone call in 10 minutes. Then when I arrived to my appointment (after pre-paying) I found that the online salesperson had only booked me for two treatments when I had paid for three. It was an incredibly frustrating experience and I will not be returning.
Google
5.0/5
May 11, 2021
Google Ideal Image South Windsor
Christina was amazing! She explained everything perfectly and made me feel at ease. Her gentle hand was also a huge plus!
Google
5.0/5
May 8, 2021
Google Ideal Image South Windsor
Christina was amazing!
Google
5.0/5
May 6, 2021
Google Ideal Image South Windsor
Liz is AMAZING! The level of customer service was absolutely outstanding ... AND this was my first Botox appointment that wasn’t excruciating (which is a testament to Liz’s skill and expertise). I can’t begin to tell you how comforting it was to be looked at with kind eyes… I could actually tell that she was smiling under her mask. Totally professional, extremely skilled, efficient and informative - and that goes for the other staff I encountered as well. One of my best customer service experiences ever. Thank you, Liz ... and thank you Ideal Image of South Windsor!
Google
5.0/5
May 5, 2021
Google Ideal Image South Windsor
I had an amazing experience with Christina..very attentive and pleasant.
Google
5.0/5
Apr 21, 2021
Google Ideal Image South Windsor
So, after waiting months for an appointment to get in which was brutal. I went in today and had a great experience. Staff was friendly, treatment went well and appears to have been effective and the wait time once arrived wasn’t bad at all. From the receptionist to every staff that I’ve dealt with I’ve been thoroughly impressed by the customer service and how accommodating they are. It was a rocky start with trying to get my first appointment but since then it’s been fantastic.
Google
5.0/5
Apr 20, 2021
Google Ideal Image South Windsor
My practitioner Kelsey did a terrific job. As always! She is so personable, kind, and just makes my appointments so much more fun! I’ve had lots of different practitioners in my time of getting coolsculpting but she is without a doubt the best! It makes me sad that this was my last coolsculpting appointment. I always feel so well taken care of and my needs are listened to. I never walk out of there feeling like I got less than what I wanted. It took a VERY long time to notice a change in my body but I do have to say I’m finally seeing it. Though it may also be in part to doing intermittent fasting as well. But I can definitely tell that I’ve been this weight before and not felt as good in my skin. So I’ll take the win! Ideal Image is great! I’d definitely go back for more services.
Google
2.0/5
Apr 18, 2021
Google Ideal Image South Windsor
I’ve been trying to find out what the issue is with my account and why my bikini/perianal have been suspended. I took an interest free loan for the amount of the agreement but the clinic says I still owe some portion of the price. When I’ve asked to have the manager call or send me the signed agreement, I get no response. The technicians are awesome but I have serious concerns when it comes to administrative customer service.
Google
5.0/5
Apr 18, 2021
Google Ideal Image South Windsor
I am extremely happy with Ideal Image. Liz is terrific. She thoroughly explains the whole process each session.
Google
5.0/5
Apr 15, 2021
Google Ideal Image South Windsor
Amazing!!!
Google
2.0/5
Apr 15, 2021
Google Ideal Image South Windsor
I chose Ideal Image for my hair removal needs based off good reviews. Although 'most' of the staff was very professional and informative, there were a quite a few miscommunications (over sold me on the service). My consultant informed me that i would have my WANTED results after just one session and the rest of the sessions would JUST BE MAINTENANCE sessions. NOT TRUE!!! The day of my consultation i was also evaluated and examined by a certified PA, who also CONFIRMED that i was a Great Candidate for Laser Hair Removal. Long story short, after my all of my sessions and thousands of dollars later, i still have over 50% of the hair. This was a complete waste of my money not to mention the time. I had to drive 40 minutes each way to get these sessions. I do not recommend Ideal Image.
Google
5.0/5
Apr 14, 2021
Google Ideal Image South Windsor
Staff were wonderful and nice made my experience very pleasant
Google
5.0/5
Apr 1, 2021
Google Ideal Image South Windsor
This was my first visit and Liz P was phenomenal. She explained everything and was very compassionate. The front step who did my appointment etc had a great personality abs very engaging Kudos to the staff at Ideal images in South Windsor
Google
5.0/5
Mar 30, 2021
Google Ideal Image South Windsor
Nice facility with friendly and knowledgeable staff. I’m excited to continue my treatment here! Thanks, Laura for an awesome first laser experience!!
Google
5.0/5
Mar 30, 2021
Google Ideal Image South Windsor
Love it here! Every technician I have had has been super sweet, attentive, and they always do a great job. They always have me in and out quickly too!
Google
5.0/5
Mar 30, 2021
Google Ideal Image South Windsor
Laura and all the staff are awesome! I am so happy with my treatment! Thanks so much!
Google
5.0/5
Mar 30, 2021
Google Ideal Image South Windsor
Always a great experience, friendly staff, flexible to work with scheduling and very good at communicating what to expect and answering questions.
Google
5.0/5
Mar 30, 2021
Google Ideal Image South Windsor
The staff are very accommodating and friendly. Service is quick, I’m always in and out within minutes. No wait time right on schedule.
Google
5.0/5
Mar 30, 2021
Google Ideal Image South Windsor
The entire staff were very friendly and kind. Macaya, Yomarie, Laura were the best today and all the others that made me beautiful. Thanks for everything.
Google
5.0/5
Mar 29, 2021
Google Ideal Image South Windsor
Rachel is wonderful
Google
5.0/5
Mar 28, 2021
Google Ideal Image South Windsor
I've had great experiences here. I am always taken on time, get send reminder emails for appointments, and have not been pressured for additional products. I've seen great results on everything I've done and would highly recommend this place.
Google
5.0/5
Mar 24, 2021
Google Ideal Image South Windsor
Very good
Google
5.0/5
Mar 18, 2021
Google Ideal Image South Windsor
Always great
Google
5.0/5
Mar 18, 2021
Google Ideal Image South Windsor
The big 3, Profesional, patient, and welcoming!
Google
5.0/5
Mar 16, 2021
Google Ideal Image South Windsor
Every practitioner I have been with is great! I feel confident in the cleanliness of the facility as well as the training and knowledge of all employees
Google
1.0/5
Mar 16, 2021
Google Ideal Image South Windsor
I had a very bad experience with Laura. Felt like straight 1:30 hours of torture. I have so many marks on my forehead, I never had anything like this before. Area is still very tender even after 3 hours with swelling. She didn't pay any attention to what I wanted to communicate.
Google
5.0/5
Mar 11, 2021
Google Ideal Image South Windsor
Kelsey and the rest of the staff are super friendly and happy to answer any questions you may have. They make sure you are comfortable and happy. They also make sure to follow COVID guidelines. I am extremely satisfied with my treatments
Google
5.0/5
Mar 5, 2021
Google Ideal Image South Windsor
I haven’t been in years but the staff was great and put me at ease. Looking forward to my visits.
Google
5.0/5
Feb 25, 2021
Google Ideal Image South Windsor
Love the environment and all the wonderful employees at ideal images in south Windsor. Repeat customer for years!! Love love love!
Google
5.0/5
Feb 18, 2021
Google Ideal Image South Windsor
Had a coolsculpting treatment appointment at ideal image in South Windsor! I was greeted by pleasant front desk staff Macaya and Yomarie, Providers Laura, Tara and Christine (NP) and Liz (PA) right at my scheduled appointment time. The treatment was explained throughly to me, what I was to expect, time duration of the actual procedure and how long after that I would see results. I felt very comfortable with the ladies right away. The treatment lasted 35 mins, it was quick and easy, not painful at all! The overall cleanliness and positive professionalism was superb! This was my first MedSpa treatment and I can’t wait to come back and do more! I highly recommend this South Windsor location!
Google
5.0/5
Feb 18, 2021
Google Ideal Image South Windsor
I had an appointment with Kelsey this morning. She was awesome. Totally professional, sweet, and comforting. Yomarie and Macaya at the front desk were great as well. I will definitely be returning. ⭐⭐⭐⭐⭐
Google
5.0/5
Feb 18, 2021
Google Ideal Image South Windsor
I love Ideal Image South Windsor, Kelsey and Macaya are absolutely fantastic!!!
Google
5.0/5
Feb 16, 2021
Google Ideal Image South Windsor
Very friendly technicians/staff and great results. I am thinking of having my whole body done eventually.
Google
1.0/5
Feb 15, 2021
Google Ideal Image South Windsor
Terrible. I was asking questions I was being answered with a question. I felt rushed and also was not told of all pricing options and discounts without asking. I felt Kelsey was desperate in trying to sell me. Very expensive I don’t see where there were the discounts that were advertised online were available
Google
5.0/5
Feb 11, 2021
Google Ideal Image South Windsor
Google
5.0/5
Feb 10, 2021
Google Ideal Image South Windsor
Kelsey was great! Very friendly. Front desk staff wonderful too. Facility clean. Good overall experience!
Google
5.0/5
Feb 9, 2021
Google Ideal Image South Windsor
I can’t say enough kind words about Kristina! She gave me complete professional assessment with an eye for detail all while making me feel good about myself. Her contentiousness and care for people really shines through and comes across in her quality of work! If there was an option for 10 stars Kristina would be deserving of every one of them.
Google
5.0/5
Feb 9, 2021
Google Ideal Image South Windsor
The providers are so kind and patient! I have a very low tolerance for pain but they do all they can to make me feel comfortable which I appreciate so much! Christina and Kelsey have been amazing providers. I feel fortunate having them during this painful but worth while experience. The receptionists are also very professional, also sweet, flexible, and easy to work with. Very happy I chose to come here!
Google
5.0/5
Feb 5, 2021
Google Ideal Image South Windsor
Girls at the front desk are amazing, I wasn't able to go over to my appointment and Macaya put so much effort to accommodate me later on the day... I highly recommend it to everyone.... all the Nurses are very knowledgeable and professional that's why I give them five stars!!!!!!!
Google
5.0/5
Feb 5, 2021
Google Ideal Image South Windsor
The staff at this location are incredible. They are helpful and understanding and just great to work with! Christina and the front desk staff have been a delight
Google
5.0/5
Feb 5, 2021
Google Ideal Image South Windsor
My hair on my chin that was so annoying to pluck has disappeared after 3 treatments!
Google
5.0/5
Feb 4, 2021
Google Ideal Image South Windsor
Ideal Image S. Windsor is amazing. Where do I start? The initial consult made me feel very comfortable especially about a sore topic. Service upon arrival first visit was very organized. Covid 19 precautions were set in place and highly adhered to. Christina and Kelsey both gave great bedside manner and made me feel very comfortable, answering all questions . Tanya and Yomarie worked very well with me on quotes for other areas of my body, bc I think I’m hooked ! This location checked off all of my concerns. Very excited!
Google
5.0/5
Feb 4, 2021
Google Ideal Image South Windsor
I LOVE this center! Every time I go they treat me with such kindness and they’re extremely professional. They work with you on cost/financing to make treatments possible. Kelsey did my treatments and she was amazing!
Google
3.0/5
Feb 4, 2021
Google Ideal Image South Windsor
Google
1.0/5
Jan 31, 2021
Google Ideal Image South Windsor
My boyfriend, Abdul Perry,, purchased my laser hair removal package as a gift, with the understanding that I receive a full body treatment. The package was paid in full and he received a discount. However, it was not a full body hair removal package that was chosen for me. Abdul was clear in what he wanted to purchase & was misguided in the process. A contract was never sent or signed by either of us to fully detail the specific areas that were being targeted. I only came to realize the targeted areas once I asked when the other areas would be treated. I'm highly disappointed in the entire experience. Given the fact that I did not prepare or purchase the package, I had no idea of the details. Even if I had consented to everything & signed a contract, the details should be reiterated to me and explained thoroughly; that would be the proper thing to do to make sure everyone & everything is in accordance. I was rushed during my first treatment & things were not explained to me. I did not know what to expect and was not given proper instructions. I was told by the girl who treated my lower legs that maybe I should return to have that area done because it was hard for me to tolerate, making me feel even more rushed. I will also add that she missed patches of hair on my legs as a result. I was told to buy a numbing cream but was not instructed on the proper way to apply it. I learned of this when I came for my 2nd treatment, which did not happen since this matter has not been resolved. While I was there this past Friday, I was again given verbal instructions on what to do before & after treatments. Laser hair removal is a serious skin treatment and should be treated as such. Complications can occur, even much later. I was not informed of anything whatsoever, which is something that should be discussed in depth with each client. I was only given instructions in writing only after I requested it. I'm unhappy and dissatisfied with Ideal Image. This treatment is very much a personalized experience and I'm not bring treated on a personal level. I feel we were misguided & duped into a package that was not thoroughly explained or agreed upon and I am not satisfied with the care I received. In closing, I demand a full refund.
Google
5.0/5
Jan 30, 2021
Google Ideal Image South Windsor
I had an appointment with Christina today for laser hair removal and it was hands down the best experience I’ve had at ideal image! Christina made it a priority to listen to my concerns and answered all questions thoroughly while doing her own full assessment. I definitely will continue my services with her.
Google
5.0/5
Jan 26, 2021
Google Ideal Image South Windsor
Laura was amazing, I highly recommend her!
Google
5.0/5
Jan 25, 2021
Google Ideal Image South Windsor
I had my first laser hair removal treatment over the weekend at Ideal Image. The nurse practitioner that handled my treatment, Liz, was phenomenal. She made me feel very comfortable & made sure I understood everything. I am thrilled with my experience and very glad I chose to sign up with Ideal Image in SW. Request Liz, she is 100% the reason for this 5 star review!
Google
1.0/5
Jan 25, 2021
Google Ideal Image South Windsor
La peor experiencia que he tenido! Inicialmente me hablaron de 2 secciones por 1.090.90 dólares que podría ir pagando mensualmente y me gusto la idea, la primera cuota era de 218.02 y tendría mi primer cita, cabe mencionar que la asesora muy amablemente me guiaba, ese día en la cita la persona encargada fue muy gentil con el procedimiento no tengo ni fina queja y me tomo las respectivas fotos, yo salí un poco sensible (15 días después se me quitó) pero estaba muy emocionada, recomendé el sitio a muchas amigas y familiares, luego me indicaron que la próxima sería en 3 meses el cual ya se me verían los resultados. Paso los 3 meses y ahí comenzó las cosas mal, asistí a la otra cita y lo único que hicieron fue tomarme fotos de como estaba actualmente ( el cual para ser muy sincera eran peor), y me hablaron de que necesitaría más secciones, en ese momento no pregunte mucho porque evidentemente hablo español y halla solo hablan inglés pero quede sorprendida cuando me dijeron que era todo, me fui para mi casa e inmediatamente llame a la asesora que me vendió el plan para mostrarle mi inconformidad y esta nunca me contestó los correos ni el teléfono ( cuando me estaba vendiendo de una contestaba ), llame a ideal imagen y puse la opción de español y cuando me contestaron la chica solo dijo no hablo español le dije que si podía conseguir un traductor o si me podía atender por correo y si respuesta fue, no lo siento... luego escribí a todos los correos que encontraba para encontrar solución y ninguno respondía. Al tiempo llame a ideal imagen de South Windsor y la chica tampoco hablaba español pero me dijo que me devolvería la llamada con alguien que hablaría español ( jamás lo hizo). Cabe mencionar que los pagos mensual siguen, la publicidad en mi correo sigue, pero la respuesta a mis preguntas jamás serán contestadas, se me olvidó mencionar que pedí una copia de mi contrato donde claramente estaba señalada las dos secciones y tampoco he obtenido respuesta. Definitivamente no recontaste sitio en lo absoluto he gastado más de 1000 dólares en 1 sola sección que no se vio resultado.
Google
5.0/5
Jan 25, 2021
Google Ideal Image South Windsor
Service was wonderful and exceptional.
Google
5.0/5
Jan 22, 2021
Google Ideal Image South Windsor
Everything went so smooth. Kelsey was so super friendly and made an otherwise painful procedure fly by with little pain.
Google
5.0/5
Jan 21, 2021
Google Ideal Image South Windsor
I had a great experience at Ideal Image in South Windsor! They brought me into my apt on time and it was very clean and professional. Looking forward to my next visit!
Google
5.0/5
Jan 19, 2021
Google Ideal Image South Windsor
Everyone is so nice and professional. They make you fee right at home. Walking into the building with such friendly people totally makes the treatments that much better!!!
Google
5.0/5
Jan 19, 2021
Google Ideal Image South Windsor
Laura and Yomarie are fabulous and so upbeat. A pleasure to come here!! And....good results.
Google
5.0/5
Jan 19, 2021
Google Ideal Image South Windsor
Everyone is great and have excellent customer service
Google
5.0/5
Jan 19, 2021
Google Ideal Image South Windsor
The ladies at this place are phenomenal! They made me feel so at ease and comfortable. Communication through every step of the process is very much appreciated. Ideal image is the way to go.
Google
5.0/5
Jan 11, 2021
Google Ideal Image South Windsor
my consultant Ana was wonderful Very excited to the next journey
Google
1.0/5
Jan 8, 2021
Google Ideal Image South Windsor
Provider was excellent but staff never said I was paying 15.00 a unit unheard of definitely would never recommend this place it's a scam
Google
5.0/5
Dec 9, 2020
Google Ideal Image South Windsor
Kristina Amato is knowledgeable, professional and very kind. Love her!
Google
5.0/5
Dec 9, 2020
Google Ideal Image South Windsor
Very friendly and knowledgeable staff.
Google
4.0/5
Dec 9, 2020
Google Ideal Image South Windsor
This was my first time at Ideal Image for Botox and my best experience so far. From the phone and video consult, every staff member was welcoming and easy to speak to. My tech was professional and super gentle. She helped me relax and feel at ease, even with a prospective employee observing my procedure. I am so glad I decided to try Ideal Image.
Google
5.0/5
Dec 8, 2020
Google Ideal Image South Windsor
All my questions were answered. I felt respected and comfortable during my consultation.
Google
5.0/5
Nov 30, 2020
Google Ideal Image South Windsor
It was great experience. Love it Thanks Ideal Image
Google
5.0/5
Nov 10, 2020
Google Ideal Image South Windsor
I had a great experience here when I came in for cool sculpting a couple of weeks ago. The nurse practitioner who gave me the treatment, Kristina, was just wonderful. She took the time to explain what she was doing and how the procedure works, and made me feel completely comfortable throughout the entirety of my time there. I would highly recommend this location to anyone looking for aesthetic treatments!
Google
5.0/5
Nov 10, 2020
Google Ideal Image South Windsor
I visited Ideal Image on Monday for a coolsculpting treatment. The staff was so welcoming, professional and knowledgable. Kristina was my provider, and she is a gem - an incredibly warm, friendly, positive person who made me feel completely at ease the entire treatment. I'd highly recommend this location!
Google
5.0/5
Nov 9, 2020
Google Ideal Image South Windsor
It was great! Quick and to the point, all the staff was friendly
Google
5.0/5
Nov 4, 2020
Google Ideal Image South Windsor
The Nurse Practitioner and trainers We’re very Professional and thorough.
Google
5.0/5
Nov 3, 2020
Google Ideal Image South Windsor
Fast and safe
Google
1.0/5
Oct 21, 2020
Google Ideal Image South Windsor
Well traveled an hour for my appointment to get cancelled when I was at the door. My very first appointment btw.. Thank you for nothing..
Google
5.0/5
Oct 20, 2020
Google Ideal Image South Windsor
Amy and Cassandra were great in getting me the information I needed and I was able to get started with my package!
Google
5.0/5
Oct 16, 2020
Google Ideal Image South Windsor
It was wonderful!
Google
5.0/5
Oct 2, 2020
Google Ideal Image South Windsor
Everyone is nice and welcoming, when having my treatment she made sure i was comfortable
Google
5.0/5
Sep 20, 2020
Google Ideal Image South Windsor
I had my first appointment with Ideal Image in South Windsor this week. The office staff was very welcoming and the facility was clean. I am happy with the results of my procedure and I will definitely return in the future.
Google
1.0/5
Sep 11, 2020
Google Ideal Image South Windsor
I was on the phone to make an appointment. I paid upfront, and then I was told by the representative, that she could not make the appointment for South Windsor CT office because of some mix-up in the schedule. I was supposed to get a phone call back. I have not received a phone call and cannot get a number for the South Windsor business.Also, I was told the service was 50%. Looking at other estimates, it does no appear to be 50% off. I need a refund.
Google
5.0/5
Sep 11, 2020
Google Ideal Image South Windsor
I had my first app at Ideal Image a few days ago with Christina! I am extremely pleased with the sanitation of this location and how seriously they are taking the virus. Additionally, the service was quick and I received all the information I could ask for. I felt very informed. I'm excited to see the final result in the coming months of my treatment because this visit has definitely inspired me to get more done! 🙂
Google
5.0/5
Sep 9, 2020
Google Ideal Image South Windsor
The first appointment I had at an Ideal Image was much less than ideal. I felt like I was not listened to, nothing was explained, and I felt a bit uncomfortable. I came here for my second appointment. What a difference! The staff was amazing! I had Kristina and she was very knowledgeable, great to talk with, and made me feel comfortable and excited! I highly recommend her and am so glad to have found this location!
Google
1.0/5
Sep 1, 2020
Google Ideal Image South Windsor
I purchased an IPL service which I partially paid for prior to services being rendered. After excitedly waiting my appointment, and as I was sitting in the room with the nurse, she asked me if I had been exposed to the sun. I replied to the nurse that If I had been exposed to the sun, it would have been incidentally for not more than 15 minutes. She proceeded to tell me that she was canceling my appointment due to “sun exposure”. I told the nurse again that my exposure was incidental, not even 15 minutes, and that I always wear sunscreen, a hat and sunglasses, therefore there was no need to reschedule. She insisted in cancelling and proceeded to ask the front desk lady to reschedule my appointment. I was taken back and very disappointed because anyone that walks outside will obviously have incidental sun exposure, and I was not explained prior to the service that I was supposed to stay locked up indoors for a month prior to the service. If that was the case, I would have never purchased the service! I was never explained when I purchased the service that it was recommended to perhaps have this procedure during the fall or winter months. When I called about a month ago to file a complaint, I was told that someone would get back to me, which no one ever did. I am still attempting to resolve this matter without success.
Google
1.0/5
Sep 1, 2020
Google Ideal Image South Windsor
Had to change my review from 5 to 1 due to the poor customer service. I will have to find another place where customer satisfaction is important.
Google
5.0/5
Aug 28, 2020
Google Ideal Image South Windsor
I highly recommend Ideal Image in South Windsor. Everyone I have met has been very kind and professional. They go out of their way to make you feel comfortable, and make sure you are well informed about the procedure and what to expect after the procedure. Christina has been my technician the past two times I have been here and she is fabulous, I would highly recommend her to anyone looking to get laser hair removal. She made me feel comfortable and safe, and did an excellent job. Thank you to all of the Ideal Image team!
Google
5.0/5
Aug 20, 2020
Google Ideal Image South Windsor
Its been amazing I have nothing but good things to say they are worth seeing
Google
1.0/5
Aug 18, 2020
Google Ideal Image South Windsor
Horrible customer service! I am still waiting on a call from customer service rep which I was said to receive last week
Google
5.0/5
Jul 27, 2020
Google Ideal Image South Windsor
Very helpful and motivating.
Google
5.0/5
Jul 27, 2020
Google Ideal Image South Windsor
All the girls are amazing, they make you feel comfortable and the procedure goes smoothly. Knowledgeable and caring staff!
Google
5.0/5
Jun 25, 2020
Google Ideal Image South Windsor
To say “unimpressed” would be an understatement. To pay $2k for underarm hair removal to just get “maybe we’ll try one more treatment”..or “you’ve gone over your number or visits allowed” (even though I have no results)..super rude/condescending front desk staff who belittle you with snide comments....oh, and the worst bedside manor I have ever experienced, I am one unhappy customer who is out a good chunk of change with no results. 1 Star is more than I wish I could give them!
Google
1.0/5
Jun 16, 2020
Google Ideal Image South Windsor
Completely horrible experience. At first I was so excited that they offered me an over-the-phone consultation right away. Then the rep became extremely pushy and basically just told me I was a good candidate without even seeing my hair! She told me they required a $250 deposit before seeing if I was even a good candidate for the treatment. I hung up immediately when I was asked to do this. Would not recommend
Google
5.0/5
Jun 9, 2020
Google Ideal Image South Windsor
I typically go to a different location but my experience at the South Windsor location made them my favorite so much that I’m scheduling all my appointments here from now on. Kelsie was so accommodating, friendly, professional and obviously passionate about what she does and that made me feel comfortable and appreciated. Thank you!
Google
4.0/5
Jun 9, 2020
Google Ideal Image South Windsor
I am not 100% if my laser hair removal will be worth the price and the pain yet (just had my "last" session but there was still a good amount of hair that grew back after the one before it so I will still be waiting to see). However, I did want to write a review about Kelsey! She is honestly one of the best workers I've encountered in any type of store. She is beyond nice and knows what she's talking about. Ever since I got her I have asked for her each time. I definitely recommend requesting her for your sessions and think she deserves a raise. She is amazing!
Google
1.0/5
Jun 8, 2020
Google Ideal Image South Windsor
I just want to schedule an appointment
Google
5.0/5
Jun 5, 2020
Google Ideal Image South Windsor
First time doing the lazer hair removal. Went well nurse was very informative and made sure I was comfortable as possible. Covid protocol was excellent and went smoothly.im very bad with names especially when I'm nervous but she was excellent.
Google
5.0/5
May 29, 2020
Google Ideal Image South Windsor
The representative I spoke to was very helpful and listened to all my questions and answered everything I asked her that could be done as far as options and the results from different product. Lisa was also very helpful with explaining the various centers and individuals that work at locations all over for many years. I let her know my dissatisfaction with a single owner medi spa I had turned to after getting my injections for years with a plastics Doc.She was genuinely listening to me which is definitly not an expierience Ive had at other places,as Im sure most people have.Anything going in your body, particularly the face-you want to have total confidence in them. All that being said I believe I have found a great new provider!
Google
5.0/5
Apr 29, 2020
Google Ideal Image South Windsor
Logan was super fantastic!! Very knowledgeable and so sweet!! She is a great asset to your company. She helped me come up with a plan that I really hope I can do. Thank you again!
Google
5.0/5
Mar 25, 2020
Google Ideal Image South Windsor
My consultant was friendly and helpful with the questions I needed answered. Thank you Ideal Image.
Google
5.0/5
Mar 18, 2020
Google Ideal Image South Windsor
Had patience and very thorough
Google
5.0/5
Mar 16, 2020
Google Ideal Image South Windsor
Lovely experience as always! I originally went in to set a future appointment because I was overdue for a session. The customer service representatives we delightful and found me the soonest available appointment which happened to be minutes from the moment I walked in! Every time I have ever gone to an appointment at the South Windsor location it has been phenomenal!
Google
3.0/5
Mar 16, 2020
Google Ideal Image South Windsor
I thought when you have a consultation, you get an actual appointment as you do in doctor's office. However, I had a consultation for a payment plan and to sign a contract, which was not clear during my initial communication with the Ideal Image rep. I did sign up for the contract because the deal is pretty good.