Horrible booking experience. Bad customer service. I just moved to town and wanted to get acclimated with a med spa— mind you I have had Botox, fillers and other med spa services for years. 1) No online book ability 2) I was told I have to come in for a consultation first, where I assume they try to hard sell you on other products and packages and only THEN I can book. So I would have to come back AGAIN for my 15 min appointment for Botox injections. To me and a lot of customers — convenience, ease of booking and time savings are a critical factors in the purchase making decision. Ideal Image: If you make it hard to book appointment for a treatment, please...at least don’t also make it a painful time share pitch experience that’s wastes an hour and half out of my day - for a 15 min treatment - that I have to come back for on another day!! At least let me walk away w my Botox. Found a much better place.

Very personable and informative

The practitioner I had today was wonderful. She answered all of my questions and was very kind and patient with me. That’s really important to me as it’s nerve wracking to me, mostly because I’m getting the laser done to my face. I believe her name was Katie but I’m not sure. She deserves accolade for her professionalism and kindness.

Everyone are so nice, friendly, and just awesome! Thank you.

Very good

Amazing staff! Super quick appointment! I just love the staff!! Thy are so wonderful and nice! I get excited coking into my appointments to talk to them!

everyone was very friendly and thorough with explaining everything to me.

The technician was very nice and attentive. Paused when I needed a break which is great! I received my last laser treatment for the bikini area and I love it! I should have done this years ago!

Staff was all welcoming and friendly. My experience was quick and efficient. I did pass on to one member of staff a piece of paperwork with outdated language. The word "transgendered" should really not be getting used in your paperwork. To add the "ed" implies that something happened to us. That we have not always been the same person. The reality is, that though our presentation to the world may be changing we have always been the same person. I am transgender and not ashamed of it but certain language demeans and dehumanizes us. My personal recommendation, considering your business probably already profits significantly off of the trans community, would be to review the language you choose to use with your clients.

Katie and Julia are awesome!

I have never felt uncomfortable when getting a treatment with Brittany. I could seriously cry because I have H.S. A painful skin condition & I feel embarrassed & ugly in areas- yet when working with Brittany, I don’t even feel any embarrassment! She is so professional & caring- you are exposed & vulnerable- but feel cared for & that she really is there to help you & listen! The office staff also makes you happy, I have only had my second treatment- & it’s life changing- forever grateful- Kristen McMahon

Best experience.....it keeps getting better.

Brittany is a total professional and she's also very pleasant!

Very safety conscious during Covid and great attention to detail.

Wonderful!

Melissa was good and thorough. I was worried when Ye told me she was leaving because she was very patient, she cared and she treated my skin like her canvas. She even showed the areas that had ingrown hairs some extra attention. Considering my very 1st treatment was HORRIBLE due to the lack of professionalism and rushed job, I was worried when Ye left no one else would take their work as seriously. I was extremely happy to find that Melissa was just as good. As much money as it cost to have this treatment done, ALL of the Nurses/Techs should have the same work ethic as Ye and Melissa.

Britney was amazing, informative, patient and it overall was an amazing experience because of her. I told her about my pain tolerance when I first got in, she respected that and help me. I wish I would’ve been informed by ideal image to buy a numbing cream. Thankfully a friend told me before I left, with my tolerance I wouldn’t have been able to go through without

Kim is absolutely wonderful. She explains everything alas she goes.

Erin was excellent at helping and explaining everything

I was a bit nervous going to a different site for my 3rd treatment. However, I was pleasantly surprised at how great it was. Susannah was awesome and had a way of doing this that I had not had done before. She explained the answers to my questions very easily and was very responsive during treatment. Also, a lovely lady. Thank you so much for a very nice experience.

Everything was great. Went in for laser hair removal. Their covid protocol kept me feeling safe. The woman who did my services today was personable, fun and funny and put me at ease. The only reason I can't give a 5/5 and say that I would recommend it to everyone is that Ideal Image is very expensive. I've had phenomenal results over the years, so it's worth it for me, but it's just a huge sum of money for anyone to lay out upfront not knowing whether they'll get the results they desire.

Erin very kind, the information very clear and I loved the place!

Always professional. I am thrilled with the results! Kim is the best! She sure knows what she is doing! I drive almost an hour to Ideal Image and it is totally worth it!!

I had a wonderful experience with ideal image. Very customer friendly! I would highly recommend Ideal Image!

Very clean and professional, and informative team.

My consultation was comfortable, easy and informative as Erin answered all my questions. The office is clean and well organized making me more confident that I’ve come to the right place for my hair removal needs.

I was very excited to find out that the service I needed was in my budget and the whole process was easy to understand

Wonderful experience

Great experience. They are all warm. Thanks to all the staff

Great...comfortable and pretty much pain free!

I’ve been going to this office for almost two years now and I’m very happy and satisfied with their service. Every single one of them are very professional, caring and friendly which has made my experience a great one. They understand and care for you and your treatment which means a lot when it comes to cosmetics. I am very happy and can’t wait to start with more treatments. Thank you to the Ideal Image team from Sarasota, FL.

Ideal Image refused to see me for my appointment because I medically can't wear a face covering. This is a complete violation of hipaa law.

I’m really glad that I chose Ideal image! The staff are very professional and friendly. I’m in and out in no time and my experiences are always wonderful

Excellent service, well organized and super clean.

Danielle Was Very Friendly And Knows Her Stuff. Showed Me Before And After Pics So I Can Get A Visual Look. I Was Very Comfortable And She Gave Me The Peace Of Mind To Believe And Stay Positive About My Procedure In The Coming Future Which Makes Me Look Forward To My Next Appointment.

The gal who answered the phone was very informative and my consultation with Danielle was very detailed and she answered all questions and concerns. I am more than likely going to go with Ideal Image for various procedures and services. I was REALLY impressed with the professionalism of the people I interacted with!

Very professional

I appreciate the exceptional caution and procedures that you are following during covid. I wish every business followed such procedures to keep us safe.

Great service

Ye is the best! She cares about my comfort levels during the session and that means everything. Follows all proper procedures and is very professional!!

Very nice facility!! They adjust to your need & try to accommodate the patient the best they can. My special thanks to Kim-one of the best therapist- who was attentive, passionate & helpful.

Great customer service and great communication. The staff is the best! They make me feel so comfortable every time.

Was very clean and sanitized !

Friendly staff and very professional!!

Kim, my mid-level who did my treatment today was amazing. She made sure to do all COVID check-points before letting me back into the room. She ensures I take my pre-medications and always double checks my pre-photos before starting treatment. The treatment itself it quick and easy and she always is there for good conversation. 10/1

A pleasure as always.

SAFE. CLEAN. RESPECTFUL. KIND.

Great staff! So helpful & friendly! Thank you!

Very organized and professional. Handled social distancing appropriately and had good protocol in place for dealing with the COVID-19 situation. Very nice staff that made things comfortable and and easy process. Very pleased for my first time coming here.

Danielle was wonderful. Very personable, pleasant and knowledgeable.

It’s been great!... Staff is very nice and I’m totally getting the result I expected...

Great experience, thoughtful provider and she made a good suggestion

Staff was very friendly. They made sure I was comfortable with the procedure. This was my first visit at the Sarasota location and I am very pleased with the service and care provided.

Kim is amazing and she brought out my own beauty and she is very knowledgeable.

Very explicit, understanding and professional

Always an amazing experience! The staff is extremely friendly and welcoming. Kim makes you feel very comfortable during the visit. I recommend to all my friends.

Professional, fast, friendly, and thorough! Really appreciate every person I interact with on every appointment. Highly recommend.

Excellent, Yeng Sung, PA-C was excellent and very thorough. Very reassuring and made my experience so wonderful. I Hope to have her again!!!

Excellent

I looooooveeee it!!! I am currently doing a treatment for Laser Hair removal, they try to have same treatment provider to feel more comfortable with the same person everytime, but when is not available is still very nice all the staff and they are all very professionals. I love the results and is great!!!!

Amazing staff, prestine facility, clarity and honesty with all answers to questions. Would recommed 10 out of 10 times!

Super awesome staff. Makes you feel right at home and very comfortable. Nice office, super clean and well maintained.

Everyone on staff is extremely helpful and nice. They make you feel comfortable from the second you walk in

It was easy and everyone was nice an very accommodating. Great results

Everyone was very helpful and they did a wonderful job.

Great. Friendly staff. Clean environment.

Everyone is always very professional and engaging. I never feel like "just a costumer". They make me feel like I am the most important person in the room.

All of the girls rock at the Ideal Image in Sarasota! I've done laser hair removal, cool sculpting, BBL, wrinkle relaxers, and fillers. I've never had a bad experience and always leave there happy and feeling good. Thanks ladies!

Kim makes you feel very comfortable as she talks you through the procedure. She is the best.

Everyone was very pleasant, welcoming, and made me feel comfortable! I’m so excited to start this journey!

Excellent service as always

Great experience

I've been going to Ideal image in Sarasota for over a year now for various treatments. The staff is professional, knowledgeable and welcoming. They are not judgmental and truly want the best outcome for you. I highly recommend them and can't thank them enough for what they've done for me.

Very bubbly and welcoming staff. Made me feel very comfortable as it was my first time there. I will 100% be back!

I was sold services I thought I needed by Danielle. Don't trust her, she's a crook. The day I showed up, I was told I needed twice as much work than Danielle sold me, costing twice as much.I went ahead because I was desperate apprehensively. I came back months later after work and looked exactly the same. Same weight, same measurements, but thousands of dollars in debt. For the love of God, do not go there, they are crooks that give pathetic services.

From the first contact to the consult & then the procedure, everyone was professional, courteous, collaborative & Extremely Amazing! The whole process was a Great One.

Very friendly front desk! Professional and informative provider.

I’ve been going to this location for over two years now for various treatments. Staff is always extremely friendly and accommodating. Kim is absolutely amazing and I couldn’t be happier with my results.

You would think its tough to go to a place where mostly women go....well the 1st time it was. Then I started to see other men there. The second time was no big deal. These people work on all shapes, sizes, and the hairiest of people. The staff is extremely professional and non-judgmental. Thanks so much to Thai and the staff at the Sarasota Ideal Image. You are definitely in a league of your own!!! P.S. I seen others complain about price.....just remember you get what you pay for....I couldn't go cheap with the one body that I have....

I always feel comfortable at Ideal Image and am always happy with the results! The staff is friendly, knowledgeable and professional. They are great about follow-up post procedure, even on the weekend. I’d highly recommend the Sarasota location.

Friendly & professional staff. I’m always happy with my results.

This last appointment was a bit muffled, trying to charge my daughter for a touch up $50, for her initial procedure from 4 years ago, recently purchased a new extension on bikini line in March - had chart mis marked that her eyebrows are being done - when in fact it was a bikini line - Makes me think that I wasn't charged the right amount for her extension of her bikini line ($500 seems high).

Professional and clean atmosphere! I’ve had body hair issue my whole life and I’m so thankful I heard about Ideal Image Sarasota from a friend. If you’re self-conscious about your hairy areas, this is the place for you!!!!

The girls are stellar and the results are amazing! Highly recommended!

I was a little apprehensive once the actual day of my first treatment rolled around, however, I was welcomed with smiling, warm faces the moment I walked into the door. The treatments themselves have been somewhat painful in some areas and virtually painless in others. My top lip, for example, felt like someone snapping a rubber band on my face, while the treatment on my neck was like a puff of air. But the woman who performs my treatments is always very patient and very concerned with my comfort. Overall, the people feel very warm and competent, and the treatments have been very effective. Now that I'm more than half-way though with my treatments I have seen a very significant reduction in my hair growth and an improvement in my skin. I used to suffer from ingrown hairs that damaged my skin but my skin looks and feels much more clear now. I highly recommend Ideal Image to all of my coworkers all the time.

After doing hours of research on Laser Hair Removal in Sarasota, I can safely say that Ideal Image Sarasota is THE place to go! They far surpassed all of my expectations. I was nervous leading up to my session but the friendly staff and highly knowledgeable team alleviated my fears in a matter of minutes. The treatment was painless and I can’t wait to continue working with them to meet all of my LHR goals!

I had a consult with one of the girls and not only was she very nice, she answered all of my questions and made me feel so confident and content! Some of the questions I asked seemed uncomfortable but she made me feel at ease and provided me with the knowledge that I was looking for.

Love Ideal Image! Very clean and sanitary, staff is very welcoming and knowledgeable, the providers are truly exceptional and make it very comfortable!

Everyone is so friendly and accommodating!!! Jessica made sure to take time with me to place me with the practitioner I requested. The PA Kim was extremely knowledgeable and gentle during my service. I highly recommend this Ideal Image!

This place is amazing I was blessed with their services and I am impressed hair removal was 100% success I would highly recommend this business and the staff are very friendly, caring and inviting

Love this place! The girls are very friendly and make you feel comfortable! My laser hair removal results are outstanding only half way through my treatments and already almost hair free! Best thing I ever did for myself!

Had to transfer to another location due to the horrible management including the owner and so called manager Stephanie, who has no clue as to how to run a business. Providers and front desk staff were wonderful but pick another place to spend your money.

Great staff and service at Ideal Image. They are friendly, knowledgeable and professional. I feel super comfortable there and I’m always thrilled with the results! They never fail to follow up post-procedure, even on the weekend. I’m really impressed overall!

All of the staff at Ideal Image were truly wonderful. I was treated with kindness, compassion, and professionalism. Any questions or concerns were answered immediately and detailed instructions were given for my post op care. I've been to other facilities where they rush you out the door. Not here. They made sure that I was completely confident and happy before leaving. The procedure went flawlessly. The talent and personality at this location is one of a kind!

Very disappointing..... First quote was $5600, then down to $4400 for cash price, then I receive an email today, last day of the month that there is an end of month special that I can be locked in at $3500......Really????? What else can I say????

The staff at this location is fantastic! They provide excellent customer service and a great experience in a very clean environment.

I absolutely love this Ideal Image location!! Although I have moved away, I try to coordinate my Sarasota visits with my appointments there. They are the best!! 👏🏻

Amazing service and wish I had come here first, as I wasted my money at another place that didn't get rid of my hair. Danielle was amazing to deal with and spent an hour with me going over my laser hair removal and cool sculpting procedures. Financing options were explained and loved that I had option to go that route instead of just paying in full. My cool sculpting really got rid of a problem that I couldn't rectify through my clean diet and workouts. While I'm in shape, it was a problem area that I couldn't rid myself of. Was easy to do and a month after the treatment, it's so much better and I do finally look how I want in my bikini and gym clothes. Also, I don't know what makes their lasers better than the last place, but my hair just fell off on my legs and bikini area and has not grown back. No more shaving. I know results may differ, but definitely worth the money as I'm happy and makes me feel better about myself. Staff was knowledgeable, patient and easy to deal with. Thank you, thank you, thank you!

Beware of shady financing. Your credit will be hard pulled if you give your information. Payment options should be more transparent. They present the cost in the form of a monthly payment, but what is not clear is that they have used your personal information to hard pull your credit without clear consent. I get it...its sales. Please give full payment options and be very clear about what is happening in terms of pulling a credit line. We are trying to buy a house and now have a hard credit pull. Thanks.

While my treatment with Kimmy was great, very friendly and painless. I am furious my credit was hard pulled without my permission to open a care credit to pay for the services,which I did not need. As soon as I realized they were opening a credit line I had it canceled. Unfortunately for me ,it was too late and my score now reflects a credit being opened which was completely unnecessary. And hurts my ability to buy a house. They explain the payment as a monthly charge of your total bill. Never state it’s through a lending club or if I even required assistance to pay. Hopefully the services are worth the hit to my credit score😡