I appreciated the one on one with your manager. She was great. She explained all of your services and we narrowed down the ones I qualified for. Basically none. It is so refreshing to have honesty and actual have someone concerned about me. It's wonderful to know that all of the technicians are PA or NP. Safety first! She gave me a referral to a plastics doctor who performs exactly what I was looking for. I would recommend anyone to this special clinic.

Poh was wonderful! She was very professional, personable, educational and helpful! One of your best PA's there! Thank you.

It was wonderful. Everyone was helpful and friendly.

All of the staff was super friendly. I felt very cared for and appreciated. Thanks so much!

Excelen 💯

Kristen was so nice and kind on the phone! She really made me feel comfortable with all the information and made me feel like I was a valued patient. I’m excited to get started in the fall! Definitely recommend talking to Kristen with any questions about laser hair removal!

Love the entire staff. Everyone is fun and friendly. Always looking out what’s best for the customer.

The staff is wonderful! They truly care about and make a connection with the people they help.

Awful absolute dissapointment

awesome staff very informative

Great consultation. Kristen really sold me. Easy to talk to and very informative.

Kristen C was very kind and very helpful! Took the time to explain everything to me and we had a really nice conversation about ourselves; she definitely helped me get over the initial embarrassment. I'll definitely be back.

Amazing service

It was a great experience. A nice friendly environment They weee Very thorough on the description of what was going to take place what to expect and postop instructions.

Great service and always welcoming!

It was so pleasant! Kristin was very helpful. She really took the time to explain the process to me and was really accommodating to my needs, as I had to have my 2 month daughter with me at the consultation, which was distracting a bit. The office was really clean and the staff was very nice. Can't wait to go back!

The laser hair removal services are so quick! Staff is very friendly as well.

Phung was extremely nice and patient with me… Very professional! Made the experience as pleasant as possible! Thank you!

Consistent problem where consultation agreement is not honored at appointments.

It is always a great visit. The staff are friendly and the technicians are very sweet and proficient at their tasks

Excellent

Staff was professional, friendly and focused on my specific needs.

Wonderful! Tech was very thorough and detailed with explanation.

Gracious, flexible and kind. Most importantly, professional

This is the third time I am trying laser hair removal for my PCOS, first time trying Ideal Image though, and I am already very impressed by the effectiveness and quality of the laser. I would imagine that if I had come to Ideal Image first, I wouldn't have wasted all the other time and money! The staff is also so friendly and make the experience very comfortable!

Kim is amazing

Everyone is so courteous and attentive

Jessica is a straight shooter. She is highly knowledgeable and a good listener. I will definitely be back!

So far, nothing but the best service

Staff very friendly and helpful.

I had Kim work on my lips, she was very thorough and explained everything as we went through it, loved the experience and how it all turned out!

I love coming to Ideal Image. The staff is always amazing and knowledgeable. I can’t say enough about how much I love your staff.

It was great as always and very professional!

My experience was very professional and pleasant. Every person that I came into contact with was kind, informative and professional.

Everyone was very accommodating and nice

Omg thank you so much made a big difference James McDaniel

Erin was fantastic! Made me feel very at ease with the whole process and walked me through all my options. It was a great conversation and I’m looking forward to starting my sessions.

I loved the St Pete office,,, but just transferred to the Sarasota office as it is easier for me to get to. Each Location,, Sarasota and St Pete,,, had super customer service! Glad I chose them for my Laser Hair Removal

as always very satisfied with the care, quality, and respectful staff.

I always have the best experience at Ideal Image. The staff is super friendly, amazing, and knowledgeable.

My experience was great. Everyone was very pleasant and professional. The woman Jessica who did my consultation was great. She answered all of my questions honestly and did not try to get me to sign up for anything I felt I didn’t need or want. She was very respectful and made me feel very comfortable asking the questions I wanted to ask.

I absolutely love the women who I have had and am having the pleasure of helping me. I recommend everyone to them! They are the best! Treatments too!

Erin was very honest with me about my possible results. I appreciate her honesty. I chose not to proceed with services. Based on her honesty, I would definitely refer others to your company.

Everyone was super friendly and able to answer any questions I had as well as made sure I was comfortable

Horrible booking experience. Bad customer service. I just moved to town and wanted to get acclimated with a med spa— mind you I have had Botox, fillers and other med spa services for years. 1) No online book ability 2) I was told I have to come in for a consultation first, where I assume they try to hard sell you on other products and packages and only THEN I can book. So I would have to come back AGAIN for my 15 min appointment for Botox injections. To me and a lot of customers — convenience, ease of booking and time savings are a critical factors in the purchase making decision. Ideal Image: If you make it hard to book appointment for a treatment, please...at least don’t also make it a painful time share pitch experience that’s wastes an hour and half out of my day - for a 15 min treatment - that I have to come back for on another day!! At least let me walk away w my Botox. Found a much better place.

Very personable and informative

The practitioner I had today was wonderful. She answered all of my questions and was very kind and patient with me. That’s really important to me as it’s nerve wracking to me, mostly because I’m getting the laser done to my face. I believe her name was Katie but I’m not sure. She deserves accolade for her professionalism and kindness.

Everyone are so nice, friendly, and just awesome! Thank you.

Very good

everyone was very friendly and thorough with explaining everything to me.

The technician was very nice and attentive. Paused when I needed a break which is great! I received my last laser treatment for the bikini area and I love it! I should have done this years ago!

Staff was all welcoming and friendly. My experience was quick and efficient. I did pass on to one member of staff a piece of paperwork with outdated language. The word "transgendered" should really not be getting used in your paperwork. To add the "ed" implies that something happened to us. That we have not always been the same person. The reality is, that though our presentation to the world may be changing we have always been the same person. I am transgender and not ashamed of it but certain language demeans and dehumanizes us. My personal recommendation, considering your business probably already profits significantly off of the trans community, would be to review the language you choose to use with your clients.

Katie and Julia are awesome!

I have never felt uncomfortable when getting a treatment with Brittany. I could seriously cry because I have H.S. A painful skin condition & I feel embarrassed & ugly in areas- yet when working with Brittany, I don’t even feel any embarrassment! She is so professional & caring- you are exposed & vulnerable- but feel cared for & that she really is there to help you & listen! The office staff also makes you happy, I have only had my second treatment- & it’s life changing- forever grateful- Kristen McMahon

Best experience.....it keeps getting better.

Brittany is a total professional and she's also very pleasant!

Very safety conscious during Covid and great attention to detail.

Melissa was good and thorough. I was worried when Ye told me she was leaving because she was very patient, she cared and she treated my skin like her canvas. She even showed the areas that had ingrown hairs some extra attention. Considering my very 1st treatment was HORRIBLE due to the lack of professionalism and rushed job, I was worried when Ye left no one else would take their work as seriously. I was extremely happy to find that Melissa was just as good. As much money as it cost to have this treatment done, ALL of the Nurses/Techs should have the same work ethic as Ye and Melissa.

Britney was amazing, informative, patient and it overall was an amazing experience because of her. I told her about my pain tolerance when I first got in, she respected that and help me. I wish I would’ve been informed by ideal image to buy a numbing cream. Thankfully a friend told me before I left, with my tolerance I wouldn’t have been able to go through without

Kim is absolutely wonderful. She explains everything alas she goes.

Erin was excellent at helping and explaining everything

I was a bit nervous going to a different site for my 3rd treatment. However, I was pleasantly surprised at how great it was. Susannah was awesome and had a way of doing this that I had not had done before. She explained the answers to my questions very easily and was very responsive during treatment. Also, a lovely lady. Thank you so much for a very nice experience.

Everything was great. Went in for laser hair removal. Their covid protocol kept me feeling safe. The woman who did my services today was personable, fun and funny and put me at ease. The only reason I can't give a 5/5 and say that I would recommend it to everyone is that Ideal Image is very expensive. I've had phenomenal results over the years, so it's worth it for me, but it's just a huge sum of money for anyone to lay out upfront not knowing whether they'll get the results they desire.

Erin very kind, the information very clear and I loved the place!

Always professional. I am thrilled with the results! Kim is the best! She sure knows what she is doing! I drive almost an hour to Ideal Image and it is totally worth it!!

I had a wonderful experience with ideal image. Very customer friendly! I would highly recommend Ideal Image!

Very clean and professional, and informative team.

My consultation was comfortable, easy and informative as Erin answered all my questions. The office is clean and well organized making me more confident that I’ve come to the right place for my hair removal needs.

Wonderful experience

Great experience. They are all warm. Thanks to all the staff

Great...comfortable and pretty much pain free!

I’ve been going to this office for almost two years now and I’m very happy and satisfied with their service. Every single one of them are very professional, caring and friendly which has made my experience a great one. They understand and care for you and your treatment which means a lot when it comes to cosmetics. I am very happy and can’t wait to start with more treatments. Thank you to the Ideal Image team from Sarasota, FL.

Ideal Image refused to see me for my appointment because I medically can't wear a face covering. This is a complete violation of hipaa law.

I’m really glad that I chose Ideal image! The staff are very professional and friendly. I’m in and out in no time and my experiences are always wonderful

Excellent service, well organized and super clean.

Danielle Was Very Friendly And Knows Her Stuff. Showed Me Before And After Pics So I Can Get A Visual Look. I Was Very Comfortable And She Gave Me The Peace Of Mind To Believe And Stay Positive About My Procedure In The Coming Future Which Makes Me Look Forward To My Next Appointment.

The gal who answered the phone was very informative and my consultation with Danielle was very detailed and she answered all questions and concerns. I am more than likely going to go with Ideal Image for various procedures and services. I was REALLY impressed with the professionalism of the people I interacted with!

Very professional

I appreciate the exceptional caution and procedures that you are following during covid. I wish every business followed such procedures to keep us safe.

Great service

Ye is the best! She cares about my comfort levels during the session and that means everything. Follows all proper procedures and is very professional!!

Very nice facility!! They adjust to your need & try to accommodate the patient the best they can. My special thanks to Kim-one of the best therapist- who was attentive, passionate & helpful.

Great customer service and great communication. The staff is the best! They make me feel so comfortable every time.

Friendly staff and very professional!!

Kim, my mid-level who did my treatment today was amazing. She made sure to do all COVID check-points before letting me back into the room. She ensures I take my pre-medications and always double checks my pre-photos before starting treatment. The treatment itself it quick and easy and she always is there for good conversation. 10/1

SAFE. CLEAN. RESPECTFUL. KIND.

A pleasure as always.

Great staff! So helpful & friendly! Thank you!

Very organized and professional. Handled social distancing appropriately and had good protocol in place for dealing with the COVID-19 situation. Very nice staff that made things comfortable and and easy process. Very pleased for my first time coming here.

Danielle was wonderful. Very personable, pleasant and knowledgeable.

It’s been great!... Staff is very nice and I’m totally getting the result I expected...

Great experience, thoughtful provider and she made a good suggestion

Staff was very friendly. They made sure I was comfortable with the procedure. This was my first visit at the Sarasota location and I am very pleased with the service and care provided.

Kim is amazing and she brought out my own beauty and she is very knowledgeable.

Very explicit, understanding and professional

Professional, fast, friendly, and thorough! Really appreciate every person I interact with on every appointment. Highly recommend.

Excellent

Excellent, Yeng Sung, PA-C was excellent and very thorough. Very reassuring and made my experience so wonderful. I Hope to have her again!!!

I looooooveeee it!!! I am currently doing a treatment for Laser Hair removal, they try to have same treatment provider to feel more comfortable with the same person everytime, but when is not available is still very nice all the staff and they are all very professionals. I love the results and is great!!!!

Amazing staff, prestine facility, clarity and honesty with all answers to questions. Would recommed 10 out of 10 times!