Augusta

339 Fury's Ferry Road
Suite 2
Martinez, Georgia 30907
706-431-9527

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 08:00pm
Sunday 10:00am - 06:00pm
  • Our Augusta Med spa is located right across from Earth fare on Furys Ferry Road in Martinez, GA.
  • We have amazing Registered Nurses on our staff that have taken extensive training on Laser Hair Removal, Wrinkle Relaxers to include Botox, Fillers to include Juvederm and Restylane, Ultherapy, CoolScuplting and IPL Photofacials. We have serviced thousands of clients in the CSRA and beyond.
  • With Georgia heat the need for smooth skin is evident almost all year. We have the ability to take away unwanted hair, minimize stubborn fat and make your skin more radiant and rejuvenated. We take the time to create the perfect plan for every guest that walks into our door.
  • The staff in Augusta is ready and waiting for you to come in. We will address any and all questions that you may have. Ask us anything.
4.2/5
4.2 /5
364 Reviews

Google
5.0/5
May 17, 2022
Google Ideal Image Augusta
Laura is the best!!!!
Google
5.0/5
May 9, 2022
Google Ideal Image Augusta
The best
Google
3.0/5
May 7, 2022
Google Ideal Image Augusta
The tech was super sweet and great to work with—-O give her a 5 star. Checking out was a different story….the chick seemed annoyed at booking another appointment or when I asked a question. There were not many appointments that worked for me and all she did was sigh when she offered one I couldn’t take. Whatever. Moving on…..
Google
5.0/5
May 6, 2022
Google Ideal Image Augusta
Great .... Very friendly staff.
Google
5.0/5
May 5, 2022
Google Ideal Image Augusta
Ms Bonnie was amazing.
Google
5.0/5
May 4, 2022
Google Ideal Image Augusta
Amy did a awesome job! Very knowledgeable and friendly l!
Google
5.0/5
May 3, 2022
Google Ideal Image Augusta
Lexie B. is extremely knowledgeable and professional. I had my virtual consultation with her, and she took the time to answer my questions and create a laser hair removal package that worked best for me!
Google
5.0/5
Apr 28, 2022
Google Ideal Image Augusta
This was my first time to Ideal Image. Not certain what to expect. Nurse Shanena Yeager was excellent in her demeanor and professionalism. I felt quite calm during the entire procedure.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Augusta
Guyla has been a great help in getting mine and my sister's scheduling completed. I feel like I've made a brand new friend! Thanks.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Augusta
Today, I received my first ever lip filler from Shanena. She walked me through the process ahead of time, made sure I was numb and then talked me through each injection. Shanena checked my comfort level throughout the procedure. The procedure was relatively painless. I am already excited about my results, and cannot wait to see how great my lips look in the next few days. I highly recommend Shanena, she is gentle, kind, and methodical and accurate in her injections.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Augusta
Shanena did my lip filler today and she did an incredible job! I love my lips!!
Google
2.0/5
Apr 27, 2022
Google Ideal Image Augusta
Don't go here! You will thank me later. The nurses are great but ideal-image the company is not great! I only started getting appointments in the proper time frame after I got upset and talked to someone in the company. Plus the information they sell you to buy the package sounds great, but trust me when I say you won't leave happy. I only wished I went somewhere else.
Google
5.0/5
Apr 14, 2022
Google Ideal Image Augusta
I stopped by Ideal Image this morning for my second appointment! The service was awesome! Heather was wonderful as alway! I can’t wait to see you guys again next month! Thanks for everything! Your forever customer, Dupree! 🤗
Google
5.0/5
Apr 13, 2022
Google Ideal Image Augusta
I was treated so well through the whole procedure. The customer service was wonderful.
Google
3.0/5
Apr 11, 2022
Google Ideal Image Augusta
I purchased the Cooltone package and I've currently received 3 of the 4 treatments. I was told initially that this treatment works best if all 4 treatments are given 3-4 days apart. This has been an ordeal to get the 3 treatments fairly close and right now I'm still trying to schedule the last treatment but the whole month of April is booked. My last treatment was 2 weeks ago and the earliest date available is the middle of March. I am very disappointed, not in the staff at the Augusta office, but at the managerial end. When packages are purchased, at the price that they cost, customers/clients should be able to schedule appointments in a timely manner.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Augusta
My experience was Good. Tech Heather was very helpful with explaining each step and the next to keep me current. I Thank her so much....
Google
5.0/5
Apr 8, 2022
Google Ideal Image Augusta
I love my consultation beautiful women with glasses I'm so excited to become a member
Google
2.0/5
Apr 7, 2022
Google Ideal Image Augusta
The onboarding process they make it so simple to get your money. Although I was happy with my first treatment. The customer service in regards to appointment scheduling is horrible. Why do I have to call or come by to make an appointment because your office manager doesn’t do the schedule in time. I have a serious disdain for businesses that take your money so easily but truly lacks from a customer service standpoint. At least follow up with your customers to ensure they have their appointments scheduled if you as a business don’t have things together after my appointment.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Augusta
Lexie was a great consultant, she was very patient with me and my questions, very knowledgeable about the entire process and gave me great insight on the many benefits that are offered with my package. Thank you very much Lexie.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Augusta
I had an amazing first time at ideal image! Bonnie was very patient with me, super informative and so kind. The area was very clean I can tell they take cleaning between clients seriously. I was a morning appointment and did not have to wait for my appointment they were ready for me right on schedule. I was super nervous but Bonnie’s sweet and calming energy made me feel so much better. The front desk staff were super kind and sweet and I can not wait for my next appointment.
Google
5.0/5
Apr 5, 2022
Google Ideal Image Augusta
Great service and very personable
Google
5.0/5
Apr 2, 2022
Google Ideal Image Augusta
This morning I went to get laser hair removal. The service was awesome, impeccable and excellent! I can’t stress enough how happy I am with the service I received this morning from Ashlen and Laura! Those ladies where so sweet to me, they both made me feel at home and comfortable at the Ideal Image office! I wish I could rate the service way higher than a 5 because the service I received is so awesome that it’s off the charts. Ashlen and Laura are the standard when it comes to impeccable A1 service. I am so happy with my results and the professionalism I received from Ashlen and Laura this morning. Thanks Ideal Image!!!
Google
5.0/5
Apr 1, 2022
Google Ideal Image Augusta
Ideal image staff of Augusta was PHENOMENAL Laura did more than an amazing job explaining things in full detail. Laura also helped make great suggestions for my lip filler etc. Although their corporate office is very misleading and uninformative I will say the staff here made my overall experience best. Thank you ladies for everything
Google
5.0/5
Mar 31, 2022
Google Ideal Image Augusta
Thank you for the treatment, Ms. Bonnie explained me the different treatments, laser vs YAG. 10 years ago they did my 10 session treatment and to this day I have had no problems. Ms. Bonnie was discreet and gentle. Now I am treating some other body parts. Great service!
Google
5.0/5
Mar 30, 2022
Google Ideal Image Augusta
Amy was great!!! She was very friendly and patient with me and all my squirming.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Augusta
Listen... If you have struggled with unwanted facial/front upper neck hair, I encourage you to PLEASE go see Ideal Image‼️ I have struggled with unwanted Front Upper Neck hair since I was a teen. Very insecure... But, when I tell you Ideal Image has made my confidence level more CONFIDENT. I walk around now with my head held high. Laser Hair Removal has really changed my life and who I am!! Go see them NOW‼️
Google
5.0/5
Mar 29, 2022
Google Ideal Image Augusta
It s was good u we’re supposed 2 Email the prices & more about the procedure
Google
5.0/5
Mar 26, 2022
Google Ideal Image Augusta
Bonnie was amazing! Really helped me keep my mind focused. Surprisingly, I had fun!
Google
1.0/5
Mar 25, 2022
Google Ideal Image Augusta
Horrible customer experience!! Look elsewhere for your services. Very unethical and will tell you anything for a sale!! And beware of the $250 membership that they just throw in for you as if it is “free”.It it not FREE and nothing is!! Highly recommend not getting ANY services from here!!! You are paying for everything and NUMBING CREAM IS NOT INCLUDED . BEWARE AND DO NOT DO BUSINESS HERE
Google
3.0/5
Mar 22, 2022
Google Ideal Image Augusta
UPDATE 3.22- There was an attempt to respond to my review and my issue. I was sent a docusign offering me an extended time period of 6 months to use the remaining credit on my account. While I still feel like the policy in general is horrible and I wish someone had made more of an effort to reach out to me personally, especially when I responded to an email from customer service and asked to be called, called and left a message that was not responded to, at least I will not lose my money completely. Increase from 1 star to 3. Bad Policy. I was required to pay $700 in advance of booking an appointment in March 2021- never had to pay in advance in the past and found that strange, but I did it. After my visit I had over $200 remaining, because I didn't need $700 worth of treatment. When I went back (drove an hour to get there) in February 2022 I was told the credit was gone because it EXPIRED after 9 months. Not only is it ridiculous that a CASH CREDIT would expire, but during a pandemic, when everyone else is making exceptions and extending expirations? At the very least, a courtesy phone call would have been nice, to let me know I should book or would be at risk of losing the credit on my account. What a horrible company to steal from clients like that. By law a gift card cannot expire until after 5 years. Why should this be any different? I have been a customer for over 4 years and will never give them a dime of my money again and certainly never ever refer them to anyone.
Google
5.0/5
Mar 22, 2022
Google Ideal Image Augusta
My experience was awesome. Nicole was very informative and answered all my questions to set my mind at ease. I'm very excited to start my treatment and will recommend to anyone.
Google
5.0/5
Mar 18, 2022
Google Ideal Image Augusta
Such a wonderful experience to get rid of that unwanted hair! If you are considering, I highly recommend this location. The women in the office are super friendly and are happy to answer any questions you might have.
Google
1.0/5
Mar 16, 2022
Google Ideal Image Augusta
Horrible go somewhere else. Do not make the mistake of paying them in full line I did m. You will definitely regretted it. Once they receive your money you are literally nothing. Go somewhere more professional save your self the headache seriously.
Google
5.0/5
Mar 16, 2022
Google Ideal Image Augusta
Very professional very friendly
Google
1.0/5
Mar 15, 2022
Google Ideal Image Augusta
Service was good until it’s almost time for your contract to end. They make it hard for you to schedule an appointment. Have not been able to get in for months and they will not call you back.
Google
4.0/5
Mar 10, 2022
Google Ideal Image Augusta
First time, so I was a little nervous but Tammy made me feel very comfortable. The atmosphere was great.
Google
5.0/5
Mar 7, 2022
Google Ideal Image Augusta
Ideal Image in Augusta, GA was such a pleasant experience. This was my first time at the Augusta location (I have gone to other locations in the past). However, I was more impressed with this place than any other location. The customer service was amazing, the office was super clean, and everyone was so professional and courteous. They went above and beyond. If I purchase another service from Ideal Image, I will absolutely drive out of state to make sure I go to this location instead of the other ones I have been to in the past.
Google
1.0/5
Mar 5, 2022
Google Ideal Image Augusta
I was called the same day of my appointment to be notified that it was canceled. Which put my out a couple days from my hair growth pattern. Then, today again, my appointment was canceled and noone notified me. I found out when I got to my appointment and checked in at the front desk. I'm not sure why I am having so much problems here. I plan my schedule around this and I keep getting my areas moved around. If the laser treatment fails due to my appointments getting canceled and moved around, we are going to have a big problem. It is not okay to treat people like this. I now have to take off of work and move my whole schedule around next week just to come in for an appointment that was supposed to be today. I am beyond upset and irritated with this scheduling issue. Ontop of all else, whoever the tech was who treated me in my first appointment in Augusta was rude and kept making smart remarks. She kept rushing me and even told me I should reschedule. I never had any problems at the office of Buford so I'm not sure what's going on here. I need someone to call me and see how these inconveniences can be fixed.
Google
5.0/5
Mar 4, 2022
Google Ideal Image Augusta
Ms Laura was awesome
Google
1.0/5
Mar 3, 2022
Google Ideal Image Augusta
I would not recommend Ideal image. The local office staff is amazing. Corporate is horrible and a money scam. If you have stubborn fat after having 3 kids, cool sculpting is not for you. It only freezes fat and not guaranteed. So eventually your stomach becomes flappy at the bottom. They don't fully explain contract and then when you sign it they automatically get all their money up front and refused to refund. I also recieved a cancellation for an apt too because of staff shortage. Everything from the beginning was suspect and Ben don't know how to handle these type of issues. Ally finances these services for this company and they are aware of the many complaints they've been getting. Our bill came up to 12k, and we never asked for 12 sessions...
Google
5.0/5
Mar 3, 2022
Google Ideal Image Augusta
Super wonderful atmosphere, lovely people, absolutely would recommend to anyone. The ultimate in customer service experience. Edit: Having returned recently for fillers, my opinion only keeps improving (Thanks Tammy)! Will definitely return.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Augusta
The nurse was great with treatment. The young lady at the desk was polite how ever when I asked her for corporates number she stated she didn’t know it. I found that to be very unusual. The worst part about this location is appointment times. I waited almost 4 months to be seen and now I have to wait 3 for my next treatment. Oh I was offered to be wait listed in case of a cancellation and just so you know they do have a VIP wait list as well. Just ridiculous and unsatisfactory. So here’s an update no one ever contacted me back I have called the company several times even though below they say that someone will be contacting you no one ever does. If you go to the Better Business Bureau website you’ll see that they have several of the same complaints. I won’t be surprised if this company ends up having a class action lawsuit against them.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Augusta
I had good results and experiences with Ideal Image in Augusta up until recently. I’m really dissatisfied that my last laser hair removal appointment was cancelled without my knowledge. My last treatment before today was on December 22 and I am just now getting treated again on April 26. I had an appointment scheduled in March that was “automatically cancelled” due to me “not confirming”, even though I never received a call or email to confirm the appointment. When I showed up for the appointment in March I was told it was cancelled and when I tried to reschedule it, I was told there was no availability sooner than my next appointment. Now my treatments are delayed, there was four months in between my last two sessions. before I was treated today my hair was as coarse as before I had any treatments done. I have invested a lot of time and money into this with the understanding it would be a 16 month long treatment with sessions spaced out to reduce and eliminate most of my hair. I was told by the nurse today I “should be able to get back on track” after having so much time between my sessions and my hair being so coarse. She did an excellent job but I expect better customer service in the future. I did not receive a text, call or email to confirm my appointment today and had to reach out on my own to make sure it was confirmed.
Google
5.0/5
Feb 25, 2022
Google Ideal Image Augusta
First things first Amy is super amazing.....very personable, knowledgeable, and efficient at her job. Secondly, I wish I had the pictures (I'll update with pictures once complete) to show you this transformation.....I recieved laser on my upper chin and neck area and the difference from where I started until now has me in tears!! If you were ever on the fence about getting treatments done, I'm telling you now that it is WORTH IT!!
Google
5.0/5
Feb 25, 2022
Google Ideal Image Augusta
Sabrina was wonderful for my laser hair removal.
Google
5.0/5
Feb 22, 2022
Google Ideal Image Augusta
Heather is AWESOME!!!
Google
1.0/5
Feb 17, 2022
Google Ideal Image Augusta
This here was the worst experience ever!! Please don’t waste your time or money.We lost $7500 with this place, please I’m begging you if you’re thinking about going DONT GO‼️And somebody need to contact me ASAP‼️
Google
5.0/5
Feb 17, 2022
Google Ideal Image Augusta
Heather is an Angel. Laser Hair Removal is wonderful and no big deal, Ladies. Do not be afraid. Plucking is worse. Do something nice for yourself and make an appointment.
Google
5.0/5
Feb 16, 2022
Google Ideal Image Augusta
Tammy and Ashland have been so wonderful. Tammy done a wonderful job on my filler. I love the new look
Google
5.0/5
Feb 15, 2022
Google Ideal Image Augusta
The nurse explained everything very well. Now just awaiting results
Google
5.0/5
Feb 14, 2022
Google Ideal Image Augusta
Everything was great! My nurse is fabulous!
Google
2.0/5
Feb 14, 2022
Google Ideal Image Augusta
Disorganized. Chaotic. Consultants don't communicate with office staff. Constantly being sent (text and email) of other people's appointments.
Google
5.0/5
Feb 12, 2022
Google Ideal Image Augusta
So far, I have had a great experience here. Everyone is very friendly and professional. Great at providing information and answering any questions.
Google
5.0/5
Feb 11, 2022
Google Ideal Image Augusta
This place is awesome. Amy, Ashlyn & Caitlin are extremely professional and patient. I highly recommend their service to anyone.
Google
5.0/5
Feb 10, 2022
Google Ideal Image Augusta
So happy With my results so far! All the women are so nice and professional each time I come in for an appointment.
Google
5.0/5
Feb 10, 2022
Google Ideal Image Augusta
Amy was great! Everyone I’ve dealt with has been kind and professional. I’m getting the results I want with the laser hair removal treatments.
Google
5.0/5
Feb 10, 2022
Google Ideal Image Augusta
Wonderful Customer Service and clean and warm atmosphere. I had several questions and Sabrina was so patient with me and she responded to each of them. This was my 4th visit and I would refer anyone who is looking to have this procedure done in a safe and professional environment.
Google
1.0/5
Feb 8, 2022
Google Ideal Image Augusta
While I am very satisfied with the service I have gotten from Heather and the customer service I’ve received from Aliyah at the courtesy desk during scheduling, I have to say that my opinion of ideal image as a company is TERRIBLE. For several reasons. They don’t honor their agreements and it’s impossible to get an appointment. I spent several thousand on the full bikini package in February 2019 and had 9 guaranteed appointments, with the guarantee that if, after 9, I still needed touch ups, they’d be 90% off. Well— post Covid restrictions and all that I finished my 9 visits and still need touch ups roughly every 10 weeks as my hair didn’t go away. Each touch up cost me $130, (which isnt even remotely close to 90% off the advertised price, but I was graciously informed after purchasing that the 90% discount doesn’t apply to bikini, so tough luck…) but then they came out with this new “membership” for $250 a year, where I was supposed to be given an even larger discount- I was quoted $80 per touch up, which I thought was reasonable. However, when I went back for my first touch up, I was charged $130. I told them that that was what I was paying before I paid $250 additional dollars for the annual membership and that I should be paying $80. I was told I’d get a call back, but I didn’t. In the beginning of October I called for a bikini touch up and was told the closest appointment wasnt even until December 28. I had to get a wax in between appointments it took so long to get in. On Black Friday I purchased an under arm package. I then complained via Facebook about the pricing errors that I have been subjected to and someone named Ben, who is “over the entire Augusta area” called me and gave me about 8 different reasons as to why I was supposed to be paying $130, which again, was the price before I purchased the additional $250 membership before FINALLY conceding that yes, I was actually supposed to be paying $80 because I’m getting the entire area touched up and that should be the “bikini bundle” and they have been charging me the a La carte price instead, which added up to $130. He promised to get it fixed for me and call me back. He also promised to help me get my appointments In within the 6-8 week window required for effective treatment. He never called back. I went back for a second touch up 12/28 and was again charged $130, rather than $80. I called Ben back and was told that “it’s a tech support issue, he can’t fix it, but he will escalate it to tech support and get back to me.” This was before my last appointment. He never called back. I’ve been calling and emailing weekly and now he is just blowing me off. Not returning calls, not fixing the issue, just completely ignoring me. At this point ideal image owes me $100 for overpayment by $50 on two separate occasions. Not only that, I still can’t get in in the appropriate amount of time. I tried to cancel my under arm package before I even started, but while he couldn’t help me with any actual issue I had, he was very quick to point out that my contract was unable to be cancelled even though I hadn’t had any treatment yet and Ideal Image couldn’t even guarantee me the appointments that I paid for, as now instead of giving guaranteed numbers of treatments they give you 16 months to get “as many treatments as you can.” Which frankly, sucks, if you can’t even get an appointment. Again, my laser nurse has been nothing so amazing and helpful, trying to get me squeezed into cancellations, but unfortunately she can’t fix the payment issue, which has to be fixed by Ben. Who refuses to even call me back. I’m beyond frustrated and highly do not recommend Ideal Image to anybody. Based on the Facebook comments I’ve seen lately, this isn’t unusual. They’ll answer you real quick on Facebook promising to help, and the funnel you off to your area person, and if yours is as bad as mine, tough luck. in Augusta, try Augusta Plastic Surgery instead. They also offer laser hair removal and all of their billing etc is done in house so you don’t get the corporate run around.
Google
5.0/5
Feb 3, 2022
Google Ideal Image Augusta
Great experience! Thanks for everything! The best!!
Google
1.0/5
Feb 3, 2022
Google Ideal Image Augusta
I received a consultation via FaceTime for CoolSculpting last year and the estimate was an amount that I cannot afford. The person offered me different payment plans option. Took look into the payments options. She sent me a contract and I signed it. When she went over the options, none was something that I was interested to do. I told her that I wasn’t going to move toward and I asked her about the contract and she said not to worry about because she will take care. I thought everything was ok. Now, I decided to do hair removal with them and after my second treatment I can’t schedule my next treatment due to have that contract in my file. I never received any CoolSculpting treatment and now I cannot move forward with my hair removal treatments. I called couple times and even when in person, every time the same answer. I need to wait for someone from I think it’s from the financial department to call me to clear the situation. I am very disappointed. I was very excited about my hair removal and I don’t even know.
Google
5.0/5
Jan 31, 2022
Google Ideal Image Augusta
Jammie was absolutely amazing. She answered all my questions and helped find the best option for me. I can not wait to finally get started!
Google
5.0/5
Jan 28, 2022
Google Ideal Image Augusta
Always pleasant and professional. Staff is knowledgeable and interactive; making sure my questions are answered.
Google
2.0/5
Jan 26, 2022
Google Ideal Image Augusta
It is hard to schedule appointments and you have to talk to too many people to get anything done. I referred my friend for Ultherapy. They told her that she could buy extra lines, that was never explained to me. She was told that it had to be purchased then.
Google
5.0/5
Jan 25, 2022
Google Ideal Image Augusta
Nice and friendly. Very professional
Google
1.0/5
Jan 24, 2022
Google Ideal Image Augusta
DO NOT WASTE YOUR MONEY HERE! The company is awful. It is very corporate-driven and they will take your money without following through and delivering quality service. I had “unlimited treatments” for 16 months, but they were so short-staffed that you couldn’t get seen in a timely, regular fashion, which reduces the effectiveness of treatment. Also, they had to cancel my appointments on several occasions due to staffing issues. Then, you throw the pandemic into the mix............ absolutely terrible!!!!! Because of the pandemic and the scheduling nightmares I was dealing with, I got an email from one of their managers that I would receive extra comps. However, they randomly decided they would no longer honor them, even though I have it in writing clearly stating what they owe me. They said I would have to pay out of pocket for any more treatments, after I have already spent THOUSANDS of dollars upfront. I tried to reach out to a customer service line multiple times and they said the manager would have to look into it and that they couldn’t do anything, even though they had helped me once before. I have called customer service and the local store for weeks now, and neither will help me, and the manager will not return my calls. I have never experienced such poor customer service before. You would think with COVID and their limited availability and poor scheduling that they’d be more flexible and understanding, but unfortunately, you cannot get seen regularly, and you cannot get what you were promised and what you paid a ton of money for. Even the nurses will tell you how bad the corporate office is. It’s no wonder so many staff left in the time I was there, including the manager. Please reconsider before signing a contract here!!!!!!!!!
Google
2.0/5
Jan 20, 2022
Google Ideal Image Augusta
I have going to the Augusta Ga location for years and my latest appointment was canceled very last minute due to a staff member taking off a few days before Christmas. The girl didn’t seem to care one but and wouldn’t work with me to schedule a time to come in. She said she would reschedule and give me a call back. That was over a month ago and I haven’t heard a thing back from anyone
Google
5.0/5
Jan 18, 2022
Google Ideal Image Augusta
My treatments at this Ideal Image location have been great! They get me in and out quickly and are super friendly and professional.
Google
1.0/5
Jan 17, 2022
Google Ideal Image Augusta
I was never explained that what you sold me as a package of 9 treatments it’s actually only a package of 5 the other 4 called “touch ups” I have to pay extra over $120 dollars more on top of the $2500 I already paid! It was never explain like that and it’s not in the contract either. They said my contract expired what!!! Do you know how short on people you were on that place and how far the appointments were? No uI don’t recommend I feel you tricked me!
Google
4.0/5
Jan 14, 2022
Google Ideal Image Augusta
I have been going here for Laser Hair Removal since mid-summer of 2021. The technicians are always friendly but professional. The appointments are kept promptly and the scheduling staff is very helpful. I will say that getting my initial appointment was a nightmare. Eventually it was resolved only because I physically visit the office and set up the appointment. Month after I signed the contract. I havent reached the end of contract date yet, so I'll be interested to see if they provide the # of treatments promised or if I get cut off due to their scheduling issues. Overall, I would not recommend Ideal Image as a company. But if you're wandering about the Augusta office, I've had a positive experience overall so far.
Google
5.0/5
Jan 12, 2022
Google Ideal Image Augusta
The customer service was awesome they made me feel so comfortable about my situation and answered all questions and concerns I had. I would recommend this place to any and everyone
Google
5.0/5
Jan 10, 2022
Google Ideal Image Augusta
Heather is the best :), now the company did struggle with appointments and fitting people in but they’re working on it and they have been better.
Google
5.0/5
Jan 8, 2022
Google Ideal Image Augusta
Shanena is wonderful, accommodating and professional. She explains everything that pertains to your procedure and makes you feel comfortable. I would definitely recommend her!
Google
4.0/5
Jan 6, 2022
Google Ideal Image Augusta
So far the actual treatment has been good. The girls tat I talked yo initially did a very poor job of wxthe "cycles" and exactly what I was paying for
Google
5.0/5
Jan 3, 2022
Google Ideal Image Augusta
Always a pleasure. The staff is so personable
Google
1.0/5
Dec 31, 2021
Google Ideal Image Augusta
The techs here are great, but the company is awful! DO NOT get laser hair removal here! They promise you unlimited treatments for 16 months and then they say there are no techs available for appointments so it’s 4+ Months between appointments and even then they’ll cancel the day of. I had several situations like that, 2 were because of COVID (they cancelled cause of lockdown) Initially they refused to make up those 2 appointments and then eventually agreed to do it and I had to sign another contract. I called the next day to make an appointment, no answer so I left a voicemail. Never got a call back. Then I got sick and was hospitalized with COVID pneumonia. When I finally got out of the hospital I was told that extended contract I signed was expired. I asked them to see if they could still accept it given the circumstance and it was denied. This place is a scam! I do not recommend this company to anyone
Google
5.0/5
Dec 29, 2021
Google Ideal Image Augusta
Tammy was awesome! Very professional very thorough and detailed. The staff was awesome
Google
5.0/5
Dec 28, 2021
Google Ideal Image Augusta
I had a great experience with Tammy and Aliyah ❤️ My results so far have been amazing!!
Google
5.0/5
Dec 28, 2021
Google Ideal Image Augusta
Amy was wonderful!
Google
5.0/5
Dec 27, 2021
Google Ideal Image Augusta
It was great!
Google
5.0/5
Dec 13, 2021
Google Ideal Image Augusta
I absolutely love coming here! They are so sweet and make the whole experience wonderful!
Google
5.0/5
Dec 13, 2021
Google Ideal Image Augusta
I love the girl that I had and I cant remember her name she is very knowledgeable and nice. I will be back!
Google
5.0/5
Dec 13, 2021
Google Ideal Image Augusta
Fast, friendly, caring service! Very clean and beautiful office. Explained the services clearly and answered all my questions. Loved my experience!
Google
1.0/5
Dec 7, 2021
Google Ideal Image Augusta
Save yourself the money! This people are worthless
Google
5.0/5
Dec 7, 2021
Google Ideal Image Augusta
Staff was great. When having my treatment done she was so helpful when I asked questions
Google
1.0/5
Dec 7, 2021
Google Ideal Image Augusta
Ideal Image is SCAM. They will offer you unlimited treatments for 16 months. Then they will say because of COVID they can’t honor the contract. If you are in the CSRA, take your money to 7Seas Spa. You won’t regret it. Plus you’ll be seeing my professional. Not like Ideal Image where they have 10 people behind the counter and no one what’s to do anything to help you.
Google
1.0/5
Dec 6, 2021
Google Ideal Image Augusta
I really feel like this was fraud. I was sold a membership, bought product. Then told I could get an appointment for 4 months. This was wrong. The salesperson recommended I drive to another state to get the treatment she just talked me into taking. This is wrong
Google
5.0/5
Dec 4, 2021
Google Ideal Image Augusta
First time getting treatment and it was amazing. Staff is super helpful and makes you feel comfortable and at ease. Would definitely recommend to everyone!
Google
5.0/5
Nov 30, 2021
Google Ideal Image Augusta
It was great! My nurse was so sweet and explained everything so well. She answered my 1000 questions with humor and grace.
Google
3.0/5
Nov 26, 2021
Google Ideal Image Augusta
Anne, the manager, made right everything that went wrong with my introduction to ideal image. Laura was fabulous. We spoke on the phone and she told me what to expect and how to prepare. I knew nothing and received no information the first time I came in for ultherapy. That being said I would NEVER have another treatment by a so called district trainer. It is a waste of money!
Google
5.0/5
Nov 24, 2021
Google Ideal Image Augusta
I love my experience with Ideal Images. I'm always in and out in less than 20 minutes.
Google
5.0/5
Nov 24, 2021
Google Ideal Image Augusta
Great customer service!
Google
5.0/5
Nov 20, 2021
Google Ideal Image Augusta
Amy is the best right with her staff that worked on 11/20/21 Caitlin is the best
Google
5.0/5
Nov 17, 2021
Google Ideal Image Augusta
Quick and easy.
Google
5.0/5
Nov 17, 2021
Google Ideal Image Augusta
Great experience every time !
Google
1.0/5
Nov 16, 2021
Google Ideal Image Augusta
my consultant was wonderful but my experience since has really been a nightmare. my consultant was unable to get me an appointment within the next three months and told me that someone would be in contact with me. I have not received a call to schedule an appointment to date. I tried calling my local ideal image office to schedule an appointment myself and was unable to do so as well. I was told that I could request a refund but given no details. I contacted my consultant to notify her that I was seeking a refund and she said that she was trying to get something scheduled for me but I have heard nothing about it since. $3,000 for nothing and no service. at this point all I want is a refund and I have not heard anything about it.
Google
5.0/5
Nov 16, 2021
Google Ideal Image Augusta
Staff is friendly. I had a bit of a wait, but not too lengthy.(thus why I gave the 4/5 rating) I did not receive any numbing cream or an ice pack after, but I did have aloe put on for me after the procedure. The building itself seems a bit outdated and old. It gave the feeling of... Being stale. I hope ideal image opens more locations in the south Carolina region soon! UPDATE: Staff is still very friendly and technician is incredibly professional, making spreading your cheeks for someone not as embarrassing as I could have felt 😅 I feel like the prior long wait was truly due to covid, as the past few times I've only waited a few minutes between checking in and going back.
Google
1.0/5
Nov 15, 2021
Google Ideal Image Augusta
EDIT - Like many of the more recent reviews, I was called today to be told my contract was up and I would be paying for the rest of my treatments. I have contacted corporate MANY times, and each time been told someone would call me back within 24, only to NEVER hear back from anyone. It is absolutely absurd that suddenly the 16 month contract is being brought up. I was also told at many times by the nurses doing my treatments that I, too, would be comped services. WHAT A JOKE THAT WAS. I have had my appointments CANCELLED without my knowledge, been asked to leave because they did not schedule the appropriate amount of time for my treatments to be completed, my hair growth in some areas is MUCH WORSE than they were prior to starting this contract, and I have paid them thousands of dollars for laser hair removal only to get HALF of what I was promised. If there is ANYONE who wants to talk with me about their similar issues, and talk about the possibility of filing a lawsuit against this business for THEM NOT FULFILLING THEIR END OF THE CONTRACT due to never having staff and high turnover, then please feel free to look me up by my married name, Danielle Neumar. Because I will continue to reach out to corporate and take whatever steps necessary to get my money's worth, and to get my issues resolved. Majority of the staff is great, but the manager is less than management material. She makes promises she cannot keep, will not take or return phone calls, and this location is far too small for the amount of clients they have, and keep gaining. Each treatment, even prior to Covid, was never on time, if you need to be seen every 8 weeks, you can forget about that they never have availability, and have been severely short staffed for the two years I’ve been going to Ideal Image. I have had ONE appointment where I was actually seen 8 weeks after my last treatment. Again, most of the staff is very nice but they need to either upgrade to a larger location or stop taking in new clients until the ones they have finish treatments.
Google
5.0/5
Nov 15, 2021
Google Ideal Image Augusta
Very friendly staff, the process was quick and easy and the results look amazing thank you
Google
5.0/5
Nov 15, 2021
Google Ideal Image Augusta
Tammy was awesome! She did the laser hair removal treatment quickly, like I asked, so that I couldn't register the pain at all. She talked to me the whole time, too, so that I didn't even have to think about what was being done! 🙂
Google
5.0/5
Nov 15, 2021
Google Ideal Image Augusta
I have seen an amazing difference in hair growth after only one laser appointment. Great quality laser and great results!