Augusta

339 Fury's Ferry Road
Suite 2
Martinez, Georgia 30907
706-431-9527

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 7:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our Augusta Med spa is located right across from Earth fare on Furys Ferry Road in Martinez, GA.
  • We have amazing Registered Nurses on our staff that have taken extensive training on Laser Hair Removal, Wrinkle Relaxers to include Botox and Dysport, Fillers to include Juvederm and Restylane, Ultherapy, CoolScuplting and Broad Band Light Therapy. We have serviced thousands of clients in the CSRA and beyond.
  • With Georgia heat the need for smooth skin is evident almost all year. We have the ability to take away unwanted hair, minimize stubborn fat and make your skin more radiant and rejuvenated. We take the time to create the perfect plan for every guest that walks into our door.
  • The staff in Augusta is ready and waiting for you to come in. We will address any and all questions that you may have. Ask us anything.
4.2/5
4.2 /5
225 Reviews

Google
5.0/5
Jun 10, 2021
Google Ideal Image Augusta
This office is awesome! Everyone here is always helpful and so sweet!
Google
5.0/5
Jun 7, 2021
Google Ideal Image Augusta
I absolutely love allie she was the best by far ❤️
Google
5.0/5
Jun 5, 2021
Google Ideal Image Augusta
The staff was very professional and nice. The visit is quick and very informative. So happy I chose this company.
Google
5.0/5
Jun 3, 2021
Google Ideal Image Augusta
My experiences here have been nothing but fantastic! Tammy has been the absolute best. She has done laser hair removal and lip injections for me. Tammy is detailed, thorough, and really informative! Thank you so much, Tammy!
Google
5.0/5
Jun 2, 2021
Google Ideal Image Augusta
I've just received my 7th treatment and I am loving the results. The staff is always so very friendly. 7 treatments down 3 more to go!!
Google
5.0/5
Jun 2, 2021
Google Ideal Image Augusta
Very Professional Love everything about it
Google
5.0/5
Jun 1, 2021
Google Ideal Image Augusta
I am really enjoying my experience at Ideal Image. The staff is always professional and polite. They are on time and always answer my questions. I highly recommend them!
Google
5.0/5
Jun 1, 2021
Google Ideal Image Augusta
I love Heather. She is the best!
Google
5.0/5
May 27, 2021
Google Ideal Image Augusta
Came here for laser hair removal and I highly recommend it! After only two treatments, my hair has barely grown back and is so much thinner than before. Not to mention their customer service is spot on! Everyone is so friendly, plus the extended hours allow me to schedule appointments without missing work. 10/10
Google
5.0/5
May 26, 2021
Google Ideal Image Augusta
Great service with Alli today! Thorough and professional! She is knowledgeable of her skill & gave great feedback to my questions. She’s a gem along with the ladies at the desk!
Google
1.0/5
May 26, 2021
Google Ideal Image Augusta
I have been coming here for over 5 years for laser hair treatments. I’ve always had professional and prompt help until they implemented a new system. This system is broken. I made an in person appointment after my treatment. The next appointment was 3 months out. I know how hard it is to get an appointment so I make sure that I keep my appointments and arrive on time. I arrived my my appointment 15 min early. You have to call because of covid for them to let you in. I call and they tell me my appointment was auto canceled. UM WHAT?!? I have NEVER had this happen. I did not receive a phone call, a text, or email. I requested time off work to be here and I’m paying a baby sitter to drive an hour for a CANCELED appointment that I was not aware of NOR did I confirm the cancellation. I never got a call to confirm my appointment. This is VERY POOR communication and customer service.
Google
1.0/5
May 25, 2021
Google Ideal Image Augusta
Haven’t even been yet I was supposed too have a virtual appointment but the person that set it up didn’t even call she had me waiting that day for the appointment poor communication!
Google
5.0/5
May 24, 2021
Google Ideal Image Augusta
Scheduling an appointment was super easy and quick. I love that they send appt. reminders/confirmation through text. You can fill out everything electronically before you get there making the whole process super smooth the day of your appt. I had a question about financing and they were able to answer my many, many questions (ha!) patiently and professionally. Lastly, Heather conducted my procedure and she was FANTASTIC. Amazing bedside manner and she made me feel super comfortable with everything and addressed all my concerns with my “problem areas.” Front desk receptionists were also very friendly. I was a little nervous going to this facility based on some previous reviews. But, it seems like they are making a concerted effort to improve customer service , and I’m very happy with my experience.
Google
1.0/5
May 22, 2021
Google Ideal Image Augusta
Love getting laser hair removal at Ideal Image! They are very professional and make it an enjoyable experience! I would highly recommend them to anyone wanting laser hair removal! EDIT: after having the WORST customer service experience of my LIFE I would no longer recommend ideal image! The evans location is a JOKE!! If you need to reschedule an appt it takes MONTHS to get a new one. They had a nurse call out and had to reschedule and they only offered 1 night as a reschedule. If that didn’t fit your schedule you would have to wait 3 months for a new appt. Obviously they need to hire more nurses or take less patients.
Google
4.0/5
May 19, 2021
Google Ideal Image Augusta
the treatment I received so far is great. Heather, in Evans, GA, was wonderful. Trying to schedule the appointment is crazy. Once getting appointment, the wait is very very long in between. I was told it was due to only one person able to do the treatments. this isn't a good idea if you're advertising and selling so much. logistics should be able to keep up with supply and demand. After getting a few treatments and going through a few technicians, they have landed on some really great staff. Ms Amy is awesome; very friendly and professional. I've enjoyed my last few visits very much. Great staff now. Well done Ideal Image! 👏
Google
5.0/5
May 18, 2021
Google Ideal Image Augusta
Laura continues to take such great care of me and my skin. I feel so comfortable and confident about the treatments. Aliyah is always cheerful and professional. It is clear she loves what she does, and her enthusiasm is infectious! I can’t wait to come back!
Google
1.0/5
May 18, 2021
Google Ideal Image Augusta
I paid $2700 but still don’t have an appointment. They made me prepay then waited to tell me they were booked until August. So I have to wait 3 months for a service I paid for in May. When I asked to be refunded, they stopped responding to my emails.
Google
5.0/5
May 18, 2021
Google Ideal Image Augusta
Great experience. Heather is awesome! Just wish they weren’t so busy! That’s what happens when you’re good!
Google
5.0/5
May 17, 2021
Google Ideal Image Augusta
The staff here is always always professional very nice very knowledgeable and very appreciated by me. Every time I come they do their very best to make me comfortable even though laser treatment can be a bit painful but they make me as comfortable as possible. I appreciate that very much so I would recommend anyone to come here because they do an excellent job.
Google
5.0/5
May 17, 2021
Google Ideal Image Augusta
They are very professional.
Google
5.0/5
May 14, 2021
Google Ideal Image Augusta
Super friendly and professional!
Google
5.0/5
May 14, 2021
Google Ideal Image Augusta
This center is wonderful! The girls at the front desk are prompt and professional. The nurses are knowledgeable with their services and made me extremely comfortable during my treatments. I found it to be SO MUCH EASIER to purchase and schedule within the clinic. The first time I purchased virtually, it was not as easy as just being there at the clinic and having the nurses assess me directly, and the associates create my contract right then and there. I would definitely advise calling the lovely ladies upfront for all your needs and questions!
Google
5.0/5
May 13, 2021
Google Ideal Image Augusta
It was great. Appointment was fast and service was made to be very comfortable.
Google
1.0/5
May 11, 2021
Google Ideal Image Augusta
Wouldn’t recommend them. Got an email for services that seemed like a great deal. But should have known there was a catch. The catch is they have no openings. When you book they get you in right away and then when you go to reschedule your next appointment you’re told they don’t have any openings and will call you. But they don’t call. I had to call them to get next appointment which was several weeks out. So that means if you don’t call and inquire you’ll never be scheduled but will continue to be charged. Very poor communication and they don’t seem to care because they already have your money. I would have rather paid more and gone somewhere else. Not a good experience at all.
Google
5.0/5
May 6, 2021
Google Ideal Image Augusta
I had a great experience Heather is always very professional.
Google
5.0/5
May 4, 2021
Google Ideal Image Augusta
Heather is fantastic! I highly recommend her for your laser hair removal. Everyone is so nice and informative and the process is not nearly as bad as you think it will be!
Google
5.0/5
May 4, 2021
Google Ideal Image Augusta
The technician was wonderful. Very nice and friendly. No pain and happy with my procedure. Thank you.
Google
5.0/5
May 1, 2021
Google Ideal Image Augusta
Professionalism is A+ beginning with check-in to the time my session ends. I have shared my experience with my colleagues, family and friends. Thanks for all that you do! G. Walker
Google
5.0/5
Apr 29, 2021
Google Ideal Image Augusta
My experience was lovely she really gave me the confidence to go ahead with the program.
Google
5.0/5
Apr 29, 2021
Google Ideal Image Augusta
Very professional. Excellent service. Staff is so friendly and helpful! Heather did my treatment today and was EXCEPTIONAL! Love love love how this treatment is making my body feel and boosting my confidence and these ladies are making it happen. I couldn’t be more pleased with everything! And I cannot say enough, Heather was beyond great!
Google
5.0/5
Apr 29, 2021
Google Ideal Image Augusta
Julie was amazing just in our phone consultation she instantly changed my confidence in feeling good about myself
Google
5.0/5
Apr 28, 2021
Google Ideal Image Augusta
I always have a great experience with this team. I saw Tammy today and she was very polite, profession and informative with my treatment plan. I even mixed up my schedule and arrived late for my appointment and she was still able to see me. With an extremely long day, that patience and positive attitude really relieved my nerves and I’m so thankful she was accommodating as she was. Thank you again!
Google
1.0/5
Apr 27, 2021
Google Ideal Image Augusta
There are to many things. It’s a long story. But essentially I was asked to sign a loan agreement before I was able to read the terms of the loan. And then it signed it for me, due to an electronic glitch, as everything is virtual due to COVID. I want to cancel my services because they can’t even get me in at my location for months, and none of it is what I thought it would be, and I am not receiving the service I thought I was signing up for.
Google
3.0/5
Apr 26, 2021
Google Ideal Image Augusta
I had good results and experiences with Ideal Image in Augusta up until recently. I’m really dissatisfied that my last laser hair removal appointment was cancelled without my knowledge. My last treatment before today was on December 22 and I am just now getting treated again on April 26. I had an appointment scheduled in March that was “automatically cancelled” due to me “not confirming”, even though I never received a call or email to confirm the appointment. When I showed up for the appointment in March I was told it was cancelled and when I tried to reschedule it, I was told there was no availability sooner than my next appointment. Now my treatments are delayed, there was four months in between my last two sessions. before I was treated today my hair was as coarse as before I had any treatments done. I have invested a lot of time and money into this with the understanding it would be a 16 month long treatment with sessions spaced out to reduce and eliminate most of my hair. I was told by the nurse today I “should be able to get back on track” after having so much time between my sessions and my hair being so coarse. She did an excellent job but I expect better customer service in the future. I did not receive a text, call or email to confirm my appointment today and had to reach out on my own to make sure it was confirmed.
Google
1.0/5
Apr 22, 2021
Google Ideal Image Augusta
Was supposed to have an appointment on April 10 at 3:10, Got a call 45 minutes before my appointment they canceled it because the provider had gotten sick they have yet to reschedule me they are booked till July my account has been withdrawn already I’ve never received a treatment yet so in my opinion my account should not be taken from for treatments that I have never received.I’ve sent two emails to the financial support for ideal image and no one has contacted me yet I’m highly upset and I want to know how I can get out of my contract if I get no answers from anyone at the medspa or financial dept. Likely not to recommend ideal image to anyone that I know who wants treatment for laser hair removal. Update it’s been 3 days since owner replied and still nothing guess I’ll just have to go up there to speak to the owner directly
Google
1.0/5
Apr 21, 2021
Google Ideal Image Augusta
DO NOT GO HERE......... By far the worst place ever. Since the beginning of this year (three months) they have gone through three or four managers and canceled over 5 appointments. Safe your money and find another place.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Augusta
Everyone was friendly excellent customer service
Google
1.0/5
Apr 15, 2021
Google Ideal Image Augusta
I have been calling them for weeks leaving messages. No on will answer thr phone or call me back but they are still drafting money out of my account for services they are no longer rendering. 😠
Google
5.0/5
Apr 13, 2021
Google Ideal Image Augusta
Amazing as always
Google
5.0/5
Apr 12, 2021
Google Ideal Image Augusta
Love This Place. So friendly and caring. Always professional and makes me feel comfortable. Wouldn't want anyone else doing these treatments. Shout out to Heather C. Who's done some of my treatments. Thank you for being so friendly, so helpful, and so professional.
Google
5.0/5
Apr 9, 2021
Google Ideal Image Augusta
Very friendly and sweet staff.
Google
1.0/5
Apr 8, 2021
Google Ideal Image Augusta
I’ve paid over thousands of dollars before booking and it’s been over 3 weeks and I HAVE NOT been contacted yet for an appointment. Wish I would of read the reviews before giving them my money. If they were so busy and had nothing available after paying, then they should of said that to begin with.
Google
5.0/5
Apr 4, 2021
Google Ideal Image Augusta
I really enjoyed my appt. everything was great and explained very well. All questions were answered. Great customer service all around!
Google
5.0/5
Apr 2, 2021
Google Ideal Image Augusta
Heather is always such a pleasure to work with! She talks to you throughout the whole process so even when the treatment stings a little you hardly notice. I absolutely love working with her and would honestly recommend this company to everyone because of her
Google
5.0/5
Apr 2, 2021
Google Ideal Image Augusta
Jillian is great, a very descriptive explanation, great customer service skills
Google
5.0/5
Mar 31, 2021
Google Ideal Image Augusta
I can honestly say that even though this is a painful and uncomfortable process, the Augusta location makes you feel at ease! They do their best to schedule appointments and keep you on track. The pain is worth it- trust me! In the beginning I was worried this wasn’t working, but after my 3rd appointment, I saw major changes!!! Thank you so much. I cannot wait until my last appointment.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Augusta
I love the customer service the nurses provide. They stay in communication with me prior to my appointment to ensure I will be there and always answer my questions and concerns.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Augusta
So happy I was finally able to get in for an appointment to get things rolling. The whole staff were so sweet and professional. The whole process is surprisingly SUPER quick.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Augusta
Absolutely love this place! Very helpful in helping me achieve my goals! They have explained everything very thoroughly and really seem to care. They also keep me from “over purchasing”, they could easily say yes and just do it, but they truly do what they think is best, which I definitely appreciate!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Augusta
Great customer service the technician explained and made suggestions very professionally. I felt comfortable and respected.
Google
1.0/5
Mar 29, 2021
Google Ideal Image Augusta
I signed a contract with Ideal Image for laser hair removal appointments in August of last year. In the seven months, the laser hair removal location listed was only been able to see me one time, rendering it impossible for me to receive my recommended nine appointments within the sixteen months of my contract. I have never missed a scheduled appointment, but on three different occasions had scheduled appointments cancelled. I paid Ideal Image in full and on time every month despite not receiving services. Last time I spoke with them, the nurse informed me that my legs had been done so long ago that their treatment would be rendered completely ineffective, and I would need to start that area over entirely with only 9 months left on the contract. In light of this situation, I asked for a full refund (about $4,000) from Ideal Image for complete failure to deliver the service promised. I was able to receive a partial refund and be released from my contract with them, but am still out about $900 due to language that is not in the contract itself and you have to follow multiple links to get to that states that for ONE SINGLE COMPLETELY UNSATISFACTORY treatment, you are out 20% of your total cost. This is due to an EXTRAORDINARILY predatory pricing model where while you're given "9" treatments, the first 5 are paid and the following 4 are free, so even if they only complete HALF of the treatments you are promised, there is hidden language that allows them to keep ALL of your money. I cannot overstate how dissatisfied I am with this company. I will never do business with them again. I strongly recommend NO ONE does business with them. I am out $900 for absolutely NOTHING other than pain, stress, time, and frustration. I have learned my lesson about assuming that they are a prominent national chain there is any baseline standard of service there. Ideal Image has demonstrated that it is a large-scale money for nothing scam that overschedules its employees and gleefully and intentionally locks its customers into expensive contracts with ABSOLUTELY NO INTENTION of following through on services promised. I would give zero stars if I could.
Google
5.0/5
Mar 27, 2021
Google Ideal Image Augusta
Going good so far. I have another appointment. I cant wait for the results to show.
Google
1.0/5
Mar 27, 2021
Google Ideal Image Augusta
If I could give this negative stars I would. My name is Lina Miranda. I signed up on 25 Jan 2021, to receive a laser hair removal treatment at this facility in Augusta, GA. My goal was to be ready for the summer. Today is 10 March 2021, I have yet to receive any treatment due to being "understaffed" and "overbooked" . Which let me remind you, IS NOT MY PROBLEM. This is unacceptable. How am I paying for a treatment I am not receiving? Not to mention, the "frustrated" staff whose only response is "we don't have any openings". Why is this facility taking in new customers and their hard-earned money in the middle of a pandemic, if they know they have no openings? This staff needs to be trained on customer service and how to deal with situations like these. This is a huge corporation. Shame on you. UPDATE: At this point I just want a refund. This is unacceptable. I gave this company way too many chances. They emailed me that they were going to contact me within 72 hours and failed. Then they told me a rep will contact me shortly. I waited all day, and they still failed. This is getting ridiculous. At this point I feel so disrespected. I no longer want to be seen at this establishment. They are forgetting that this is a two way contract. They won't even give me my money back. So I'm filing for a lawsuit. I don't want this to happen to anyone else. I will keep you guys updated.
Google
1.0/5
Mar 26, 2021
Google Ideal Image Augusta
I have great results from starting my treatment but the staff is very unprofessional, they don’t communicate with you and yet you pay for something to never have an open appointment. I started paying last year in 2020 in July my first appointment was supposed to be in October. I cancelled due to the pain when i got there and was told to get a prescription for numbing cream. Got the cream and couldn’t get another appointment until December. I stopped the payments coming off of my card because you would be lying all these months for the treatments that you are not receiving because of understaffing or overbooking which isn’t my problem. Push forward to the new year when i started getting them the front desk receptionist is very rude and wants me to add a card back to keep paying for all the treatments that I am not receiving. I’m really frustration this office and I don’t recommend this facility to anyone.
Google
5.0/5
Mar 24, 2021
Google Ideal Image Augusta
The people at Ideal Image made me feel very relax about the procedure and I had an awesome experience with the whole process from check-in to checking out.
Google
5.0/5
Mar 19, 2021
Google Ideal Image Augusta
Amazing!!! Customer service as always, overall a great experience. Laser removal with Miss Tammy is excellent she makes the process go by a lot smoother and faster hands down amazing. The young lady at the front desk was so friendly and kind... again amazing service I would strongly recommend them to anyone and everyone.
Google
5.0/5
Mar 18, 2021
Google Ideal Image Augusta
The girls are always so very attentive & helpful in offering suggestions & possible ideas for future consideration.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Augusta
The associate that helped me was so very kind and considerate. She made it easy for me to feel comfortable with pricing and setting up appointments. She answered all of my questions and more. She guided me through the process of setting up a payment plan quickly. I am looking forward to working with and sharing my amazing experiences with Ideal Image with friends and family.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Augusta
Laura was awesome. She made me feel very comfortable and explained everything. I definitely recommend and will be coming back.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Augusta
Exceptional
Google
5.0/5
Mar 15, 2021
Google Ideal Image Augusta
It’s was great! Everyone was super friendly.
Google
5.0/5
Mar 15, 2021
Google Ideal Image Augusta
My consultation was amazing! Jaylynn was great to talk too and very personable. I related to her on a personal level which made my experience that much better!
Google
1.0/5
Mar 10, 2021
Google Ideal Image Augusta
Not the best experience this time. The girl who did my treatment treated me like I was trying to get away with something. She acted like I had not purchased the proper area based on the area treated. I didn’t choose what to pay or call it. The last technician and the manager decided that and sold me that product. She also acted like I was hiding something in my medical history. Her questions were done in an attacking manner. If I didn’t have so much money invested I would have walked out. However, as she explained, she’s the “lead” or “in charge” so I guess until my treatments are done I will be forced to put up with this unacceptable behavior from her. So not at all happy. The last person, Virginia, was wonderful. I heard she left.
Google
1.0/5
Mar 5, 2021
Google Ideal Image Augusta
I did Coolsculpting last May, and the procedure made my abdomen larger than prior to the procedure. I called and complained and was told they wound not give me a refund. As a medical provider, I advise anyone to be cautious of Coolsculpting at this facility! If you are interested in this procedure- I recommend that you do not use this facility! It has been over a week and no one has contacted me! So, they even lie about making contact to your response
Google
1.0/5
Mar 2, 2021
Google Ideal Image Augusta
Extremely disappointed in the client service. They cancel appointments due to “understaffing”without notice, yet make little to no effort to reschedule. When they cancelled my appointment, I was told that they would “try to get me in” but I should call and check in periodically to see if they have anything available. Why wouldn’t a repeat client that your organization cancelled on be a priority to reschedule? I was made to feel as though my patronage of the business is inconsequential and is more to my benefit than theirs. That’s unacceptable to me.
Google
1.0/5
Mar 1, 2021
Google Ideal Image Augusta
I’ve been with them and paying for a year long service but I’ve only received 3-4 laser treatments. They are good at cancelling your appts but terrible when it comes to rescheduling... They are horrible. They get their money every month but I get no service and it’s nothing I can do about it.
Google
5.0/5
Feb 21, 2021
Google Ideal Image Augusta
It was great
Google
5.0/5
Feb 19, 2021
Google Ideal Image Augusta
Always great staff and service. Heather was awesome today. Told me about other things I might consider.
Google
5.0/5
Feb 18, 2021
Google Ideal Image Augusta
Always sweet, very concerned and professional!
Google
2.0/5
Feb 18, 2021
Google Ideal Image Augusta
I'm disappointed. I've had cool Sculpturing done sine March - November. Thousands of dollars spent with no results. I was offered a complimentary service by one office manager went to the appointment and got a bunch of B S from the New office manager.. I promised the lord I wouldn't argue nor show out. YES! I SAID ,THE LORD! He and I know I will show out.. So all I said was yes and thank you.. The mistake they made was my chart was left in the room with me alone.. Yes I took pictures.. I wanted my muffin gone. Don't play with my emotions and my money 😤.. I wanted results. I looked 3 months pregnant then and I still look the same way.. I wanted to give birth to this fat by NOW!! Time and money wasted
Google
2.0/5
Feb 17, 2021
Google Ideal Image Augusta
Nurses have been kind and professional for the most part. However, I’ve been cancelled on 3 times now. When I arrived for my most recent appointment, I waited 40 minutes before I was taken back and then told they didn’t have time to laser all of my areas. I have to call to wait for a cancellation to reschedule and they said they have no availability. I’m frustrated with the lack of availability and poor communication. I’ve been told conflicting information throughout the process as well. Before I signed the contract, I was told if I paid the full price early, then I would receive a discount, but when I tried to pay I was told they do not do that anymore. If you’re looking for laser hair removal I would look for a different place.
Google
5.0/5
Feb 10, 2021
Google Ideal Image Augusta
Heather did my laser hair removal section and she was great. It was fast and we were able to do a touch up on my face.
Google
1.0/5
Feb 3, 2021
Google Ideal Image Augusta
Service: Laser hair removal, Brazilian and under arms My hair returned after I completed all treatments. If I could rate my technician only, she would have gotten 5 stars. She was very professional, and made me comfortable each visit. This was a complete waste of money for me. Hairs in bikini area have returned, but not as bad as my underarms.
Google
2.0/5
Feb 2, 2021
Google Ideal Image Augusta
My disappointment does not fall within the Ideal Image office staff (they are amazing and five stars)...it is more within the company itself. When I signed up for my package in early 2019, the paperwork mentioned my laser treatments would be 6 to 8 weeks apart from each other within 12 months. I am understanding that the pandemic caused delays in treatments and I would expect (with what I have paid) that the company would be understanding as well. I went 9 months in between treatments. During the gap in service, my hair started growing back again since treatments had not been completed timely. When I finally got an appointment, I only had three treatments left and am now down to only one...that is not going to combat the hair regrowth I experienced. From what I was told, the company is not offering to make up the time missed with additional treatments to guarantee customer satisfaction. There was a lot of money already paid to not be happy with the results and to have to pay more to get what you were originally sold. That is not right nor is it okay.
Google
4.0/5
Jan 29, 2021
Google Ideal Image Augusta
Prompt services and responses to emails. The staff on the phone was very friendly! I lowered the rating because of the office not being able to schedule my follow up appointments in a timely manner. They should probably hold off on new patients at the moment until more appointments are available for laser hair removal services.
Google
3.0/5
Jan 29, 2021
Google Ideal Image Augusta
waited a long time for appt... had to reschedule.
Google
5.0/5
Jan 28, 2021
Google Ideal Image Augusta
Always a good experience, a little painful, but well worth it! AWESOME STAFF!!
Google
5.0/5
Jan 27, 2021
Google Ideal Image Augusta
Fast! Friendly staff! Amazing nurse
Google
2.0/5
Jan 22, 2021
Google Ideal Image Augusta
I was denied service because I bought my 7 yr old to the office. I understand the precaution with COVID, but no where else am I denied service due to bringing MY CHILD with me. Besides, children his age are amongst the lowest tranmissional population. He also had a mask as did I. I think your policies need to be evaluated. I pay way too much and wait WAY TOO LONG for an appointment to be denied service. I still do not have a new appoitment and was told the appointment schedule isn't even open to book new appointments. How is this customer friendly when we pay an enormous amount for service?
Google
5.0/5
Jan 15, 2021
Google Ideal Image Augusta
Amazing experience, always courteous, always kind, nice clean environment, friendly, never uncomfortable or have ever had any issues. Would recommend!! I am treating several parts of my body and I’ve never been burned or had any issues with the laser and my dark complexion!!! They know what they’re doing and do it with style and grace! (Love Allí!) They are the best and worth every penny!!!!
Google
5.0/5
Jan 12, 2021
Google Ideal Image Augusta
Great as always. Love their respect, professionalism and their amazing energy.
Google
2.0/5
Jan 7, 2021
Google Ideal Image Augusta
I am satisfied with the service provided. My dissatisfaction is the timeliness of the service. I should be receiving treatments, which I am making monthly payments on, every 6-8 weeks. At my last visit on 12/29/20, I was scheduled out to May 2021, which was the soonest appointment available. I understand the limitations of the pandemic, but I cannot see a way in which the pandemic is the cause of not having availability for 3 months BEYOND when I should have an appointment. But be sure and well, Ideal Image will continue to make monthly drafts out of my account, despite no services rendered. This is poor customer service and needs to be addressed.
Google
1.0/5
Jan 2, 2021
Google Ideal Image Augusta
PLEASE DO NOT GIVE THEM YOUR MONEY I am reposting this review because I deleted it after recieving a phone call from the Ideal Image manager the next day. She read my post and called me to gift me a free underarm package to "make things right". I thought okay, well maybe my post was a little harsh and they truly are going to try to do better. So I deleted it in good conscience. The manager said she would send over the underarm contract by email the day before my next appointment. I was reluctant, but I agreed. WELL.... I just got a call from Ideal Image that not only is my next appointment cancelled, but the manager conveniently resigned and left no indication that she ever gifted me the underarm package. This place will never get another dime from me and I will make sure that NO friend or family of mine will ever step foot through their doors. Its so bad that I don't even want anything FREE from them! They are a nightmare to deal with and getting an appointment is next to impossible!!! PREVIOUS POST: Let me preface by saying that I never rate anything. Just don't have the time. But when I tell you I am disgusted. Absolutely disgusted. I have been a paying customer. Never missed a payment. Never cancelled an appointment. My balance is paid in full. Thousands of dollars mind you. How am I treated??? Let me start from the beginning. Full legs, bought and PAID for. Martinez, GA. Every time I leave I schedule my next visit. If anyone knows laser they know you have to go every 6-8ish weeks for best results. And when you pay thousands of dollars do you not expect BEST results???? In Martinez they are ALWAYS booked up. Why?! Because they do not know how to staff or schedule. I always have to FIGHT for an appointment. Next closest place? Savannah or ATLANTA. How many nurses are there when I go in??? ONE OR TWO. Empty rooms? At least THREE maybe FOUR, maybe more I'm not sure? Don't even try to blame this on covid, PRIOR to covid this was a problem. Only worse now! Do they have time for paying customers? Well.... No they do not. Not if my next 8 week appointment is in FIVE MONTHS. And so I ask... Are you accepting new customers? Why, yes we are! Sign on the dotted line!!! And, are you telling them you are crooks? That you will not live up to your promise? Take their money but their appointments aren't guaranteed?? They do not have time for their paid up customers and they will not have time for you. Save your money and go elsewhere. They are crooks. I am a working mom. My time is valuable and I am honest in all my opinions. Go elsewhere.
Google
1.0/5
Dec 30, 2020
Google Ideal Image Augusta
I came in for my first consultation on Dec 7 and bought 3 services in advance and my account was charged on Dec 7. I had my first service done that day, which I am very happy with. However, after I got home I noticed I had services scheduled on my work day, not my Friday or Saturday that I am off of work. No services are available on my Fridays or every Sat until March. I am very disappointed that once you have me hooked and charged I cannot get a timely appointment. Their first available appointment to reschedule an appointment I had missed due to illness was Feb 3, 2020 for a late afternoon. Maybe they need to expand to meet the needs of established customer relationships. My email is always getting flooded with BOGO offers, but I need to complete my services that I have already purchased in advance. Update, I called in to schedule a service in April 2020 mind you already paid in FULL. They told me that they were training someone and would call me to schedule later. Now it is December and I have received NO follow up or appointment.
Google
5.0/5
Dec 30, 2020
Google Ideal Image Augusta
Wonderful customer experience! Very Satisfied!
Google
1.0/5
Dec 23, 2020
Google Ideal Image Augusta
Consistently disappointing with the service I receive. The girls in the office are great, your company is not.
Google
2.0/5
Dec 22, 2020
Google Ideal Image Augusta
So the staff and technicians are great. The services I have managed to get in for have been done wonderfully. Shaniya especially is both an amazing and professional technician but also went above and beyond going out of her way to help fit me in for a session. My main problem is the fact that it is impossible to schedule an appointment. You have to wait a minimum of 2.5 or 3 months in between sessions. Had I known how booked they were, I would not have spent the insane amount of money on laser hair removal. If you are on a time crunch, hoping for speedy results or quick help for painful issues like ingrown hairs and razor burn, this is not the company for you. I purchased my plan back in June and have been fit in for 3 sessions. Also, if you are military, travel a lot or are moving soon do not buy into their claim of easily transferring you somewhere else. The second location seems to be just as busy and you will continue to have the same issues. I'm so mad that I was conned out of so much money for a service I can't even be fit in to get done. EDIT: I was never contacted
Google
5.0/5
Dec 22, 2020
Google Ideal Image Augusta
Friendly, clean, professional
Google
5.0/5
Dec 22, 2020
Google Ideal Image Augusta
EXCELLENT CUSTOMER SERVICE, FROM THE TIME YOU CHECK IN TO THE TIME YOU CHECK OUT. AWESOME SERVICE
Google
3.0/5
Dec 21, 2020
Google Ideal Image Augusta
I was told I had 2 comp visits in September which was a rescheduled visit due to Covid and a part of the package I paid for. After my visit in December I was told that that current visit and my last were the comp visits. I called back to explain this and was told they would check on it. No one ever called me back. I'm not trying to get over on anyone and nor did I ever ask for the comp visits. I would just like for what I was told to be honored.
Google
5.0/5
Dec 15, 2020
Google Ideal Image Augusta
Very friendly staff and I'm seeing results from my services already!
Google
5.0/5
Dec 12, 2020
Google Ideal Image Augusta
My experience at ideal imagine is always amazing 🤩 the girls that work there are very friendly and sweet.
Google
1.0/5
Dec 11, 2020
Google Ideal Image Augusta
I purchased Juvederm last February and still have not received the service. I was informed today that they were not sure when I would be scheduled, but it would likely be in February or March (12-13 months after paying for the service) when I asked for a refund, the receptionist simply stated, “We don’t do that” It is extremely unethical to expect customers to pay for services prior to services being rendered without setting the expectation that they could wait 12+ months to receive the service purchased.
Google
5.0/5
Dec 10, 2020
Google Ideal Image Augusta
I absolutely LOVE the manager Michelle and the treatment provider Shaniya. Great communication, very sweet and no waiting time. I will definitely be returning once my Dysport wears off! Thank you so much ladies!!!!
Google
4.0/5
Dec 3, 2020
Google Ideal Image Augusta
Lately, my experience hasn’t been the best but my last visit took me by surprise. I had someone new to do my treatment this time and it was refreshing. Virginia was who took care of me and she actually took her time doing my touch up. My last few visits I’ve been needing touch ups bc they would rush through my areas. This time she made sure my complaint area was taken cared of and, even let me inspect it with a mirror. The mirror I haven’t seen since I first started coming years ago. Cusps to her and I will be requesting her from here on out.
Google
5.0/5
Nov 30, 2020
Google Ideal Image Augusta
Virginia is the BOMB!!!! From the very beginning of my treatment her compassion and knowledge of what to expect was outstanding, please retain her.
Google
5.0/5
Nov 27, 2020
Google Ideal Image Augusta
Michelle the manager went WAY above and beyond to help accommodate my schedule. Very professional & warm/kind Heather walked me through my first appointment with such enthusiasm & knowledge. Thank you, Ideal Image. Everyone is GREAT!!!
Google
5.0/5
Nov 25, 2020
Google Ideal Image Augusta
Virgina was awesome during treatment ! Absolutely amazing! I forgot the receptionist name but she was very professional when checking me in and out for my appointment. Awesome staff ! Thank you all so much. I was actually from out of town and with the current pandemic it was a little challenging at first to try to fit me in with an appointment but everything was taken care of and I got the appointment so they were super friendly and helpful with getting me in that way my treatments weren’t to spread apart. This location rocks. I’m very impressed and grateful for the care and service provided to me.
Google
5.0/5
Nov 24, 2020
Google Ideal Image Augusta
Shaniya was the most professional, efficient nurse. She was sweet, timely and thorough. The staff was awesome as well. I will be back!!!!
Google
3.0/5
Nov 23, 2020
Google Ideal Image Augusta
Majority of the staff is great, but the manager is less than management material. She makes promises she cannot keep, will not take or return phone calls, and this location is far too small for the amount of clients they have, and keep gaining. Each treatment, even prior to Covid, was never on time, if you need to be seen every 8 weeks, you can forget about that they never have availability, and have been severely short staffed for the two years I’ve been going to Ideal Image. I have had ONE appointment where I was actually seen 8 weeks after my last treatment. Again, most of the staff is very nice but they need to either upgrade to a larger location or stop taking in new clients until the ones they have finish treatments.