Augusta

339 Fury's Ferry Road
Suite 2
Martinez, Georgia 30907
706-431-9527

Current Promotions

Sun CLOSED - CLOSED
Mon 8:00am - 6:00pm
Tue 8:00am - 8:00pm
Wed 8:00am - 7:00pm
Thu 8:00am - 8:00pm
Fri 8:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our Augusta Med spa is located right across from Earth fare on Furys Ferry Road in Martinez, GA.
  • We have amazing Registered Nurses on our staff that have taken extensive training on Laser Hair Removal, Wrinkle Relaxers to include Botox and Dysport, Fillers to include Juvederm and Restylane, Ultherapy, CoolScuplting and Broad Band Light Therapy. We have serviced thousands of clients in the CSRA and beyond.
  • With Georgia heat the need for smooth skin is evident almost all year. We have the ability to take away unwanted hair, minimize stubborn fat and make your skin more radiant and rejuvenated. We take the time to create the perfect plan for every guest that walks into our door.
  • The staff in Augusta is ready and waiting for you to come in. We will address any and all questions that you may have. Ask us anything.
4.3/5
4.3 /5
262 Reviews

Google
5.0/5
Sep 23, 2021
Google Ideal Image Augusta
I have yet to have my procedures done but the initial phone call and the consultation have been so pleasant and informative, both members from Ideal Image were beyond sweet as well as informative. I feel very confident at this point that I am in good hands!
Google
1.0/5
Sep 20, 2021
Google Ideal Image Augusta
The nurse was great with treatment. The young lady at the desk was polite how ever when I asked her for corporates number she stated she didn’t know it. I found that to be very unusual. The worst part about this location is appointment times. I waited almost 4 months to be seen and now I have to wait 3 for my next treatment. Oh I was offered to be wait listed in case of a cancellation and just so you know they do have a VIP wait list as well. Just ridiculous and unsatisfactory.
Google
5.0/5
Sep 14, 2021
Google Ideal Image Augusta
Great service. The technician was very friendly and thorough.
Google
5.0/5
Sep 14, 2021
Google Ideal Image Augusta
Amy was wonderful, and the administrative assistant was very nice.
Google
5.0/5
Sep 13, 2021
Google Ideal Image Augusta
Belinda was so informative and patient
Google
5.0/5
Sep 10, 2021
Google Ideal Image Augusta
Staff were very friendly. I didn’t have to wait long at all and my appt was very quick. Overall great first appt.
Google
4.0/5
Sep 3, 2021
Google Ideal Image Augusta
Scheduling availability is terrible! I live in Columbia so I schedule my appointments on Saturdays . I was informed today that my Saturday appointment has to be canceled etc. And needed to be rescheduled for a week day cant do that! I wish I chose a different location that would have more availability. No to mention missing out on money from work. I requested to be off for the appointment 🙄! I usually work weekends 😡!
Google
5.0/5
Sep 2, 2021
Google Ideal Image Augusta
Very informative and professional
Google
4.0/5
Sep 1, 2021
Google Ideal Image Augusta
I love the professionalism of the staff. Still waiting for the results from ultherapy..
Google
5.0/5
Aug 31, 2021
Google Ideal Image Augusta
This place is absolutely hands down the best ideal image I’ve been to. No shade to the ones in Orlando but this one is my new favorite. I was in and out in less than 12 minutes WITH my next appointment already scheduled. Top notch!
Google
5.0/5
Aug 27, 2021
Google Ideal Image Augusta
Great I’m very therapeutic
Google
1.0/5
Aug 26, 2021
Google Ideal Image Augusta
Quick summary: Ideal image is not allowing me to receive 4 laser hair removal treatments that I have paid for. My contract started in May of 2020 and I paid for all of my laser hair removal treatments on the payment plan throughout the year. Due to unforeseen circumstances with COVID, ideal image had to cancel 3 of my sessions due to nursing availability. I understood and I was assured I would still receive all of my treatments. Today I was told I have to pay $350 for each remaining treatment ($1400 total) to receive my last 4 treatments because they are out of my contract dates, even though Ideal image cancelled my appointments, not me. This is my most recent issue, unfortunately there has been an abundance of issues from the start so I’ve included more details below for those who want more information. Side note: Nurses and local management have been kind and professional, but they are unable to control any of the above issues and don’t even have a direct line to customer service. So their hands are tied and they can’t make any changes without approval from corporate Ideal Image. So, if you’re looking for laser hair removal I would go elsewhere. I really regret that I did not give much attention to the poor reviews. My friends have had great experiences with more local/smaller companies that provide laser hair removal places that are not big companies AND they paid much less than I did and were able to complete their treatments in a timely manner. The local places also don’t have a contract so they can go back for touch ups whenever they please. Ive only reviewed a few things in my life and usually it’s because I was so pleased with the product; however I am very frustrated and upset with Ideal Image for not providing me services that I have paid for and if I can prevent anyone from making my mistake, I want to help. Here are the details of my experience over the last year with Ideal Image: 1) I signed up for laser hair removal in May of 2020 for a 16 month contract to receive 9 laser treatments during that time. After I signed the contract, they could not see me until September of 2020, but I would still receive all of my treatments. I was a little bummed, but not a huge deal. 2) I was told by a sales rep when I signed the contract to do the payment plan and then pay it in full after a few treatments to get a reduced price. When I tried to do that, the store told me they don’t do that anymore and are unable to accommodate. I was upset and reached out, but they were unable to resolve the issue. 3) Due to Covid, Ideal Image cancelled 3 of my sessions because they did not have any nurses and they were unable to provide me with a makeup session. I was told multiple times I would be able to get my treatment sessions eventually but they were short staffed and has limited availability due to COVID, which is completely understandable. However, today I was told I have to pay $350 for each remaining treatment, which would be an additional $1400 total for services that I have already paid for. So because my last 4 treatments are out of the contract window, I have to pay additional money because Ideal image cancelled my appointments, not me. I’ve reached out but they do not have a customer service number, only an email. They are very difficult to contact which adds to the difficulty and frustration of the situation.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Augusta
My experience with Ideal Image was very pleasant, despite the fact that I had just woke up. So I probably didn't sound very intelligent! But your representative was very patient with me and I think our conversation went very well.
Google
2.0/5
Aug 16, 2021
Google Ideal Image Augusta
Came to scheduled appointment and the girl stated that my appointment wasn’t for a facial but for the back of my neck and is 40 minutes. The whole time we talked she could’ve done some work. This inconvenienced me bc I changed my schedule to make this appointment. I asked several times on other options and she kept making excuses while others were trying to fit me in but the nurse kept putting me off and acted as if she didn’t want to assist or do anything off the rip of me walking in. I kept my composure and didn’t get upset but I moved my whole schedule around to be treated like I did. She could’ve done my treatment with all the excuses she kept coming up with. That was 40 minutes of bs she could’ve been doing on my face.
Google
5.0/5
Aug 12, 2021
Google Ideal Image Augusta
The staff was extremely friendly, knowledgeable and honest. They have sterling integrity and truly care about their clients.
Google
5.0/5
Aug 11, 2021
Google Ideal Image Augusta
Great experience! Thanks for everything!
Google
5.0/5
Aug 9, 2021
Google Ideal Image Augusta
I just love, love, love the family here at ideal image. They are so amazing when it comes to providing great customer service and providing a wonderful atmosphere. I appreciate them taking me in as a new patient coming from Atlanta they are just great. If you are looking for new service for body sculpting, laser hair removal, and anything else please come to them!
Google
5.0/5
Aug 9, 2021
Google Ideal Image Augusta
great
Google
5.0/5
Aug 5, 2021
Google Ideal Image Augusta
I enjoyed their services very much! It was quiz and easy in and out treatment. Highly recommend
Google
5.0/5
Jul 31, 2021
Google Ideal Image Augusta
Heather was PHENOMENAL! Super sweet, great energy. She made it quick & practically painless (compared to other appts). Best treatment I’ve had thus far!
Google
5.0/5
Jul 26, 2021
Google Ideal Image Augusta
Awesome and quick experience. Staff is always pleasant. Would recommend.
Google
5.0/5
Jul 16, 2021
Google Ideal Image Augusta
Fantastic, my wife has been a client for years. Im glad I choose you guys.
Google
5.0/5
Jul 13, 2021
Google Ideal Image Augusta
The people at Ideal Image made me feel very relax about the procedure and I had an awesome experience with the whole process from check-in to checking out.
Google
5.0/5
Jul 10, 2021
Google Ideal Image Augusta
Fantastic....Tammy was fantastic
Google
5.0/5
Jul 9, 2021
Google Ideal Image Augusta
Very prompt, professional service
Google
5.0/5
Jul 9, 2021
Google Ideal Image Augusta
Laura Daniels was absolutely GREAT! 🙂 The whole staff was friendly and kind. I’m looking forward to coming back! Jessica who helped me get signed up was also wonderful. Thank you!
Google
5.0/5
Jul 8, 2021
Google Ideal Image Augusta
I saw Tammy the other week, and she did a great job! Super efficient and nice!
Google
5.0/5
Jul 8, 2021
Google Ideal Image Augusta
Amy was great! I didn’t have to wait at all when I arrived, she was very thorough and made me feel so comfortable during treatment. Front desk staff was very friendly and professional as well.
Google
5.0/5
Jul 5, 2021
Google Ideal Image Augusta
Fast! Friendly staff! Amazing nurse
Google
5.0/5
Jul 5, 2021
Google Ideal Image Augusta
Ms. Heather treated me like royalty as always !
Google
5.0/5
Jul 5, 2021
Google Ideal Image Augusta
I had an awesome experience. Paige was super friendly and knowledgeable.
Google
5.0/5
Jul 3, 2021
Google Ideal Image Augusta
Amazing and fast.. if you can take the pain
Google
5.0/5
Jun 30, 2021
Google Ideal Image Augusta
Tammy was the best and her professionalism really made my experience great. I was very nervous for my first appointment and now I’m looking forward to the rest!
Google
5.0/5
Jun 26, 2021
Google Ideal Image Augusta
Allie thank you so much for my treatment. You are a very nice person with a pleasant spirit.
Google
5.0/5
Jun 26, 2021
Google Ideal Image Augusta
I had a very pleasant experience with both the staff AND the machines. I recently transferred from Ideal Image in Orlando FL to this one in Augusta and let me tell you, the way they set up the machines in Orlando was a modern form of TORTURE I would literally jump from the pain. I came to this facility expecting the same but was shocked when it didn’t hurt. At first I thought the machines weren’t on. But no! Amy was wonderful and expertly handled the machines effectively and painlessly. I should’ve transferred a long time ago! Very VERY happy with the overall experience.
Google
5.0/5
Jun 24, 2021
Google Ideal Image Augusta
Excellent service for my 1st session
Google
5.0/5
Jun 18, 2021
Google Ideal Image Augusta
It was great i felt so comfortable talking to my agent
Google
5.0/5
Jun 16, 2021
Google Ideal Image Augusta
Everyone is great at Ideal Image. The staff is always so friendly and helpful.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Augusta
Anne, the manager, made right everything that went wrong with my introduction to ideal image. Laura was fabulous. We spoke on the phone and she told me what to expect and how to prepare. I knew nothing and received no information the first time I came in for ultherapy.
Google
5.0/5
Jun 14, 2021
Google Ideal Image Augusta
I had my 2nd visit today everyone was wonderful from the time I walked in to the time I left. Amy was fantastic she talked to me and answered any question I had during my laser hair removal! Appts are alittle far out but I can understand they are trying their best to get back on track after covid!
Google
5.0/5
Jun 11, 2021
Google Ideal Image Augusta
It was wonderful. The staff was pleasant and the procedure was amazing.
Google
5.0/5
Jun 10, 2021
Google Ideal Image Augusta
This office is awesome! Everyone here is always helpful and so sweet!
Google
5.0/5
Jun 7, 2021
Google Ideal Image Augusta
I absolutely love allie she was the best by far ❤️
Google
5.0/5
Jun 5, 2021
Google Ideal Image Augusta
The staff was very professional and nice. The visit is quick and very informative. So happy I chose this company.
Google
5.0/5
Jun 3, 2021
Google Ideal Image Augusta
My experiences here have been nothing but fantastic! Tammy has been the absolute best. She has done laser hair removal and lip injections for me. Tammy is detailed, thorough, and really informative! Thank you so much, Tammy!
Google
5.0/5
Jun 2, 2021
Google Ideal Image Augusta
I've just received my 7th treatment and I am loving the results. The staff is always so very friendly. 7 treatments down 3 more to go!!
Google
5.0/5
Jun 2, 2021
Google Ideal Image Augusta
Very Professional Love everything about it
Google
5.0/5
Jun 1, 2021
Google Ideal Image Augusta
I am really enjoying my experience at Ideal Image. The staff is always professional and polite. They are on time and always answer my questions. I highly recommend them!
Google
5.0/5
Jun 1, 2021
Google Ideal Image Augusta
I love Heather. She is the best!
Google
5.0/5
May 27, 2021
Google Ideal Image Augusta
Came here for laser hair removal and I highly recommend it! After only two treatments, my hair has barely grown back and is so much thinner than before. Not to mention their customer service is spot on! Everyone is so friendly, plus the extended hours allow me to schedule appointments without missing work. 10/10
Google
1.0/5
May 26, 2021
Google Ideal Image Augusta
I have been coming here for over 5 years for laser hair treatments. I’ve always had professional and prompt help until they implemented a new system. This system is broken. I made an in person appointment after my treatment. The next appointment was 3 months out. I know how hard it is to get an appointment so I make sure that I keep my appointments and arrive on time. I arrived my my appointment 15 min early. You have to call because of covid for them to let you in. I call and they tell me my appointment was auto canceled. UM WHAT?!? I have NEVER had this happen. I did not receive a phone call, a text, or email. I requested time off work to be here and I’m paying a baby sitter to drive an hour for a CANCELED appointment that I was not aware of NOR did I confirm the cancellation. I never got a call to confirm my appointment. This is VERY POOR communication and customer service.
Google
5.0/5
May 26, 2021
Google Ideal Image Augusta
Great service with Alli today! Thorough and professional! She is knowledgeable of her skill & gave great feedback to my questions. She’s a gem along with the ladies at the desk!
Google
1.0/5
May 25, 2021
Google Ideal Image Augusta
Haven’t even been yet I was supposed too have a virtual appointment but the person that set it up didn’t even call she had me waiting that day for the appointment poor communication!
Google
5.0/5
May 24, 2021
Google Ideal Image Augusta
Scheduling an appointment was super easy and quick. I love that they send appt. reminders/confirmation through text. You can fill out everything electronically before you get there making the whole process super smooth the day of your appt. I had a question about financing and they were able to answer my many, many questions (ha!) patiently and professionally. Lastly, Heather conducted my procedure and she was FANTASTIC. Amazing bedside manner and she made me feel super comfortable with everything and addressed all my concerns with my “problem areas.” Front desk receptionists were also very friendly. I was a little nervous going to this facility based on some previous reviews. But, it seems like they are making a concerted effort to improve customer service , and I’m very happy with my experience.
Google
1.0/5
May 22, 2021
Google Ideal Image Augusta
Love getting laser hair removal at Ideal Image! They are very professional and make it an enjoyable experience! I would highly recommend them to anyone wanting laser hair removal! EDIT: after having the WORST customer service experience of my LIFE I would no longer recommend ideal image! The evans location is a JOKE!! If you need to reschedule an appt it takes MONTHS to get a new one. They had a nurse call out and had to reschedule and they only offered 1 night as a reschedule. If that didn’t fit your schedule you would have to wait 3 months for a new appt. Obviously they need to hire more nurses or take less patients.
Google
4.0/5
May 19, 2021
Google Ideal Image Augusta
the treatment I received so far is great. Heather, in Evans, GA, was wonderful. Trying to schedule the appointment is crazy. Once getting appointment, the wait is very very long in between. I was told it was due to only one person able to do the treatments. this isn't a good idea if you're advertising and selling so much. logistics should be able to keep up with supply and demand. After getting a few treatments and going through a few technicians, they have landed on some really great staff. Ms Amy is awesome; very friendly and professional. I've enjoyed my last few visits very much. Great staff now. Well done Ideal Image! 👏
Google
5.0/5
May 18, 2021
Google Ideal Image Augusta
Great experience. Heather is awesome! Just wish they weren’t so busy! That’s what happens when you’re good!
Google
1.0/5
May 18, 2021
Google Ideal Image Augusta
I paid $2700 but still don’t have an appointment. They made me prepay then waited to tell me they were booked until August. So I have to wait 3 months for a service I paid for in May. When I asked to be refunded, they stopped responding to my emails.
Google
5.0/5
May 18, 2021
Google Ideal Image Augusta
Laura continues to take such great care of me and my skin. I feel so comfortable and confident about the treatments. Aliyah is always cheerful and professional. It is clear she loves what she does, and her enthusiasm is infectious! I can’t wait to come back!
Google
5.0/5
May 17, 2021
Google Ideal Image Augusta
They are very professional.
Google
5.0/5
May 17, 2021
Google Ideal Image Augusta
The staff here is always always professional very nice very knowledgeable and very appreciated by me. Every time I come they do their very best to make me comfortable even though laser treatment can be a bit painful but they make me as comfortable as possible. I appreciate that very much so I would recommend anyone to come here because they do an excellent job.
Google
5.0/5
May 17, 2021
Google Ideal Image Augusta
It was awesome! She explained everything so perfectly. Very knowledgeable when asked about different options I wanted.
Google
5.0/5
May 14, 2021
Google Ideal Image Augusta
This center is wonderful! The girls at the front desk are prompt and professional. The nurses are knowledgeable with their services and made me extremely comfortable during my treatments. I found it to be SO MUCH EASIER to purchase and schedule within the clinic. The first time I purchased virtually, it was not as easy as just being there at the clinic and having the nurses assess me directly, and the associates create my contract right then and there. I would definitely advise calling the lovely ladies upfront for all your needs and questions!
Google
5.0/5
May 14, 2021
Google Ideal Image Augusta
Super friendly and professional!
Google
5.0/5
May 13, 2021
Google Ideal Image Augusta
It was great. Appointment was fast and service was made to be very comfortable.
Google
1.0/5
May 11, 2021
Google Ideal Image Augusta
Wouldn’t recommend them. Got an email for services that seemed like a great deal. But should have known there was a catch. The catch is they have no openings. When you book they get you in right away and then when you go to reschedule your next appointment you’re told they don’t have any openings and will call you. But they don’t call. I had to call them to get next appointment which was several weeks out. So that means if you don’t call and inquire you’ll never be scheduled but will continue to be charged. Very poor communication and they don’t seem to care because they already have your money. I would have rather paid more and gone somewhere else. Not a good experience at all.
Google
5.0/5
May 6, 2021
Google Ideal Image Augusta
I had a great experience Heather is always very professional.
Google
5.0/5
May 4, 2021
Google Ideal Image Augusta
The technician was wonderful. Very nice and friendly. No pain and happy with my procedure. Thank you.
Google
5.0/5
May 4, 2021
Google Ideal Image Augusta
Heather is fantastic! I highly recommend her for your laser hair removal. Everyone is so nice and informative and the process is not nearly as bad as you think it will be!
Google
5.0/5
May 1, 2021
Google Ideal Image Augusta
Professionalism is A+ beginning with check-in to the time my session ends. I have shared my experience with my colleagues, family and friends. Thanks for all that you do! G. Walker
Google
5.0/5
Apr 29, 2021
Google Ideal Image Augusta
Julie was amazing just in our phone consultation she instantly changed my confidence in feeling good about myself
Google
5.0/5
Apr 29, 2021
Google Ideal Image Augusta
Very professional. Excellent service. Staff is so friendly and helpful! Heather did my treatment today and was EXCEPTIONAL! Love love love how this treatment is making my body feel and boosting my confidence and these ladies are making it happen. I couldn’t be more pleased with everything! And I cannot say enough, Heather was beyond great!
Google
5.0/5
Apr 29, 2021
Google Ideal Image Augusta
My experience was lovely she really gave me the confidence to go ahead with the program.
Google
5.0/5
Apr 28, 2021
Google Ideal Image Augusta
I always have a great experience with this team. I saw Tammy today and she was very polite, profession and informative with my treatment plan. I even mixed up my schedule and arrived late for my appointment and she was still able to see me. With an extremely long day, that patience and positive attitude really relieved my nerves and I’m so thankful she was accommodating as she was. Thank you again!
Google
1.0/5
Apr 27, 2021
Google Ideal Image Augusta
There are to many things. It’s a long story. But essentially I was asked to sign a loan agreement before I was able to read the terms of the loan. And then it signed it for me, due to an electronic glitch, as everything is virtual due to COVID. I want to cancel my services because they can’t even get me in at my location for months, and none of it is what I thought it would be, and I am not receiving the service I thought I was signing up for.
Google
3.0/5
Apr 26, 2021
Google Ideal Image Augusta
I had good results and experiences with Ideal Image in Augusta up until recently. I’m really dissatisfied that my last laser hair removal appointment was cancelled without my knowledge. My last treatment before today was on December 22 and I am just now getting treated again on April 26. I had an appointment scheduled in March that was “automatically cancelled” due to me “not confirming”, even though I never received a call or email to confirm the appointment. When I showed up for the appointment in March I was told it was cancelled and when I tried to reschedule it, I was told there was no availability sooner than my next appointment. Now my treatments are delayed, there was four months in between my last two sessions. before I was treated today my hair was as coarse as before I had any treatments done. I have invested a lot of time and money into this with the understanding it would be a 16 month long treatment with sessions spaced out to reduce and eliminate most of my hair. I was told by the nurse today I “should be able to get back on track” after having so much time between my sessions and my hair being so coarse. She did an excellent job but I expect better customer service in the future. I did not receive a text, call or email to confirm my appointment today and had to reach out on my own to make sure it was confirmed.
Google
1.0/5
Apr 22, 2021
Google Ideal Image Augusta
Was supposed to have an appointment on April 10 at 3:10, Got a call 45 minutes before my appointment they canceled it because the provider had gotten sick they have yet to reschedule me they are booked till July my account has been withdrawn already I’ve never received a treatment yet so in my opinion my account should not be taken from for treatments that I have never received.I’ve sent two emails to the financial support for ideal image and no one has contacted me yet I’m highly upset and I want to know how I can get out of my contract if I get no answers from anyone at the medspa or financial dept. Likely not to recommend ideal image to anyone that I know who wants treatment for laser hair removal. Update it’s been 3 days since owner replied and still nothing guess I’ll just have to go up there to speak to the owner directly
Google
1.0/5
Apr 21, 2021
Google Ideal Image Augusta
DO NOT GO HERE......... By far the worst place ever. Since the beginning of this year (three months) they have gone through three or four managers and canceled over 5 appointments. Safe your money and find another place.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Augusta
Everyone was friendly excellent customer service
Google
1.0/5
Apr 15, 2021
Google Ideal Image Augusta
I have been calling them for weeks leaving messages. No on will answer thr phone or call me back but they are still drafting money out of my account for services they are no longer rendering. 😠
Google
5.0/5
Apr 13, 2021
Google Ideal Image Augusta
Amazing as always
Google
5.0/5
Apr 12, 2021
Google Ideal Image Augusta
Love This Place. So friendly and caring. Always professional and makes me feel comfortable. Wouldn't want anyone else doing these treatments. Shout out to Heather C. Who's done some of my treatments. Thank you for being so friendly, so helpful, and so professional.
Google
5.0/5
Apr 9, 2021
Google Ideal Image Augusta
Very friendly and sweet staff.
Google
1.0/5
Apr 8, 2021
Google Ideal Image Augusta
I’ve paid over thousands of dollars before booking and it’s been over 3 weeks and I HAVE NOT been contacted yet for an appointment. Wish I would of read the reviews before giving them my money. If they were so busy and had nothing available after paying, then they should of said that to begin with.
Google
5.0/5
Apr 2, 2021
Google Ideal Image Augusta
Jillian is great, a very descriptive explanation, great customer service skills
Google
5.0/5
Apr 2, 2021
Google Ideal Image Augusta
Heather is always such a pleasure to work with! She talks to you throughout the whole process so even when the treatment stings a little you hardly notice. I absolutely love working with her and would honestly recommend this company to everyone because of her
Google
5.0/5
Mar 31, 2021
Google Ideal Image Augusta
So happy I was finally able to get in for an appointment to get things rolling. The whole staff were so sweet and professional. The whole process is surprisingly SUPER quick.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Augusta
I love the customer service the nurses provide. They stay in communication with me prior to my appointment to ensure I will be there and always answer my questions and concerns.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Augusta
I can honestly say that even though this is a painful and uncomfortable process, the Augusta location makes you feel at ease! They do their best to schedule appointments and keep you on track. The pain is worth it- trust me! In the beginning I was worried this wasn’t working, but after my 3rd appointment, I saw major changes!!! Thank you so much. I cannot wait until my last appointment.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Augusta
Absolutely love this place! Very helpful in helping me achieve my goals! They have explained everything very thoroughly and really seem to care. They also keep me from “over purchasing”, they could easily say yes and just do it, but they truly do what they think is best, which I definitely appreciate!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Augusta
Great customer service the technician explained and made suggestions very professionally. I felt comfortable and respected.
Google
1.0/5
Mar 30, 2021
Google Ideal Image Augusta
I truly do not recommend coolsculpting to anyone save your money. Research other options that will give you results.
Google
1.0/5
Mar 29, 2021
Google Ideal Image Augusta
I signed a contract with Ideal Image for laser hair removal appointments in August of last year. In the seven months, the laser hair removal location listed was only been able to see me one time, rendering it impossible for me to receive my recommended nine appointments within the sixteen months of my contract. I have never missed a scheduled appointment, but on three different occasions had scheduled appointments cancelled. I paid Ideal Image in full and on time every month despite not receiving services. Last time I spoke with them, the nurse informed me that my legs had been done so long ago that their treatment would be rendered completely ineffective, and I would need to start that area over entirely with only 9 months left on the contract. In light of this situation, I asked for a full refund (about $4,000) from Ideal Image for complete failure to deliver the service promised. I was able to receive a partial refund and be released from my contract with them, but am still out about $900 due to language that is not in the contract itself and you have to follow multiple links to get to that states that for ONE SINGLE COMPLETELY UNSATISFACTORY treatment, you are out 20% of your total cost. This is due to an EXTRAORDINARILY predatory pricing model where while you're given "9" treatments, the first 5 are paid and the following 4 are free, so even if they only complete HALF of the treatments you are promised, there is hidden language that allows them to keep ALL of your money. I cannot overstate how dissatisfied I am with this company. I will never do business with them again. I strongly recommend NO ONE does business with them. I am out $900 for absolutely NOTHING other than pain, stress, time, and frustration. I have learned my lesson about assuming that they are a prominent national chain there is any baseline standard of service there. Ideal Image has demonstrated that it is a large-scale money for nothing scam that overschedules its employees and gleefully and intentionally locks its customers into expensive contracts with ABSOLUTELY NO INTENTION of following through on services promised. I would give zero stars if I could.
Google
5.0/5
Mar 27, 2021
Google Ideal Image Augusta
Going good so far. I have another appointment. I cant wait for the results to show.
Google
1.0/5
Mar 26, 2021
Google Ideal Image Augusta
I have great results from starting my treatment but the staff is very unprofessional, they don’t communicate with you and yet you pay for something to never have an open appointment. I started paying last year in 2020 in July my first appointment was supposed to be in October. I cancelled due to the pain when i got there and was told to get a prescription for numbing cream. Got the cream and couldn’t get another appointment until December. I stopped the payments coming off of my card because you would be lying all these months for the treatments that you are not receiving because of understaffing or overbooking which isn’t my problem. Push forward to the new year when i started getting them the front desk receptionist is very rude and wants me to add a card back to keep paying for all the treatments that I am not receiving. I’m really frustration this office and I don’t recommend this facility to anyone.
Google
5.0/5
Mar 19, 2021
Google Ideal Image Augusta
Amazing!!! Customer service as always, overall a great experience. Laser removal with Miss Tammy is excellent she makes the process go by a lot smoother and faster hands down amazing. The young lady at the front desk was so friendly and kind... again amazing service I would strongly recommend them to anyone and everyone.
Google
5.0/5
Mar 18, 2021
Google Ideal Image Augusta
The girls are always so very attentive & helpful in offering suggestions & possible ideas for future consideration.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Augusta
The associate that helped me was so very kind and considerate. She made it easy for me to feel comfortable with pricing and setting up appointments. She answered all of my questions and more. She guided me through the process of setting up a payment plan quickly. I am looking forward to working with and sharing my amazing experiences with Ideal Image with friends and family.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Augusta
Laura was awesome. She made me feel very comfortable and explained everything. I definitely recommend and will be coming back.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Augusta
Exceptional