Augusta

339 Fury's Ferry Road
Suite 2
Martinez, Georgia 30907
706-431-9527

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 08:00pm
Sunday 10:00am - 06:00pm
  • Our Augusta Med spa is located right across from Earth fare on Furys Ferry Road in Martinez, GA.
  • We have amazing Registered Nurses on our staff that have taken extensive training on Laser Hair Removal, Wrinkle Relaxers to include Botox, Fillers to include Juvederm and Restylane, Ultherapy, CoolScuplting and IPL Photofacials. We have serviced thousands of clients in the CSRA and beyond.
  • With Georgia heat the need for smooth skin is evident almost all year. We have the ability to take away unwanted hair, minimize stubborn fat and make your skin more radiant and rejuvenated. We take the time to create the perfect plan for every guest that walks into our door.
  • The staff in Augusta is ready and waiting for you to come in. We will address any and all questions that you may have. Ask us anything.
4.2/5
4.2 /5
410 Reviews

Google
5.0/5
Sep 19, 2022
Google Ideal Image Augusta
Great staff, friendly and helpful.
Google
5.0/5
Sep 15, 2022
Google Ideal Image Augusta
Great experience. The technician was friendly, helpful, empathetic, and professional.
Google
5.0/5
Sep 14, 2022
Google Ideal Image Augusta
Great location. From the front desk, to the nurses that do my appointments. I always feel at home here, and the level of professionalism is why I'm leaving 5 stars.
Google
5.0/5
Sep 13, 2022
Google Ideal Image Augusta
My consultant Logan Colt was AMAZING!!! She was very professional and helpful to me via phone and zoom.
Google
5.0/5
Sep 7, 2022
Google Ideal Image Augusta
Lexie was amazing and she encouraged me to stay focused and gave me realistic goals to achieve my goals. definitely going to enjoy working with her and ideal image. Lexie is everything and I am so glad she was put in my life. I'm looking forward to an amazing journey. Thank you Lexie for all you have done and will do in my life. your a God send.!!!! love ya girlie!!!!
Google
5.0/5
Aug 29, 2022
Google Ideal Image Augusta
Heather (I’m pretty sure that was her name.) is so knowledgeable, thorough, and kind! She made my experience perfect from start to finish!
Google
5.0/5
Aug 29, 2022
Google Ideal Image Augusta
Cool Toning procedure. Jackie was great and very informative! I recommend ideal image for many procedures.
Google
5.0/5
Aug 29, 2022
Google Ideal Image Augusta
Got my fillers done with the Heather and she was amazing and so was Caitlin at the front desk was also great
Google
5.0/5
Aug 25, 2022
Google Ideal Image Augusta
Was so nervous but was completely put as ease. Such a great staff. First time doing Botox and could not have been made more comfortable or explained the process better. Thanks Vinny!!!! You rock
Google
5.0/5
Aug 24, 2022
Google Ideal Image Augusta
100% sooo happy with the staff and service I received. First treatment and I can't wait for my next!!
Google
5.0/5
Aug 23, 2022
Google Ideal Image Augusta
It wasn’t red afterwards, it hurt but otherwise, I’m excited about the next appointment
Google
5.0/5
Aug 23, 2022
Google Ideal Image Augusta
Bonni was great!
Google
5.0/5
Aug 20, 2022
Google Ideal Image Augusta
The staff at ideal image are very friendly and knowledgeable about what they are doing. I have not seen results yet because I just had the service done yesterday. I feel confident that the results will be to my satisfaction. Thank you!
Google
1.0/5
Aug 16, 2022
Google Ideal Image Augusta
Never been so insulted in my life. I wouldn't get these people to remove a wart off my hiney. Don't ask questions about services they provide.
Google
1.0/5
Aug 15, 2022
Google Ideal Image Augusta
The experience wasn't a good one. THE ZOOM consultant sold me a package I didn't need..then the staff ..instead of just taking off what I didn't need and crediting the difference, they made me still keep the 4500 package and just substituted the service to add more of what i didn't want.I left feeling like I had be ripped off...I'm not sure if I even want to go thru this this company.
Google
5.0/5
Aug 6, 2022
Google Ideal Image Augusta
Just had cheek filler done and WOW!! what a difference already. Jackie was SO patient, steady handed, and easy. I felt at ease the whole time she worked away. I know I was having work done to improve my appearance, but with her kind words and encouragement as we went along, I didn't feel like she started out with albatross as a canvas 🤣 I highly recommend treatment here. And if Jackie takes care of you, consider it a bonus!
Google
5.0/5
Aug 3, 2022
Google Ideal Image Augusta
Very friendly staff talk me through the procedure and make sure I understood and checked on me frequently very respectful
Google
5.0/5
Aug 1, 2022
Google Ideal Image Augusta
Heather is fantastic and really knows how to take care of the patient. She asked several questions and suggested several things to help during the treatments. I hope to get her every time I’m scheduled for a visit. Also, the ladies at the reception desk are always friendly and helpful.
Google
5.0/5
Jul 30, 2022
Google Ideal Image Augusta
Amazing!!!
Google
1.0/5
Jul 29, 2022
Google Ideal Image Augusta
UPDATE: MONTHS LATER...... STILL NO RESPONSE OR CALL BACKS! DO NOT WASTE YOUR MONEY HERE! The company is awful. It is very corporate-driven and they will take your money without following through and delivering quality service. I had “unlimited treatments” for 16 months, but they were so short-staffed that you couldn’t get seen in a timely, regular fashion, which reduces the effectiveness of treatment. Also, they had to cancel my appointments on several occasions due to staffing issues. Then, you throw the pandemic into the mix............ absolutely terrible!!!!! Because of the pandemic and the scheduling nightmares I was dealing with, I got an email from one of their managers that I would receive extra comps. However, they randomly decided they would no longer honor them, even though I have it in writing clearly stating what they owe me. They said I would have to pay out of pocket for any more treatments, after I have already spent THOUSANDS of dollars upfront. I tried to reach out to a customer service line multiple times and they said the manager would have to look into it and that they couldn’t do anything, even though they had helped me once before. I have called customer service and the local store for weeks now, and neither will help me, and the manager will not return my calls. I have never experienced such poor customer service before. You would think with COVID and their limited availability and poor scheduling that they’d be more flexible and understanding, but unfortunately, you cannot get seen regularly, and you cannot get what you were promised and what you paid a ton of money for. Even the nurses will tell you how bad the corporate office is. It’s no wonder so many staff left in the time I was there, including the manager. Please reconsider before signing a contract here!!!!!!!!!
Google
4.0/5
Jul 28, 2022
Google Ideal Image Augusta
Very nice staff and clean facility. The nurse was very informative about Procedere.
Google
5.0/5
Jul 26, 2022
Google Ideal Image Augusta
I would like to thank the team for a great experience! From the young lady at the front desk, my apologies I don’t remember her name, but she was wonderful, friendly, and welcoming! My nurse Sabrina was Amazing! It was my first time to experience Laser Hair removal and she was so patient with me as I had so many questions. She was so informative and gentle with me. My consultant Lexie is awesome! She took care of me and set me up right away for another procedure with ease. I highly recommend Ideal Image for your Aesthetic wants!
Google
5.0/5
Jul 25, 2022
Google Ideal Image Augusta
Professional and friendly! I love the results!
Google
5.0/5
Jul 22, 2022
Google Ideal Image Augusta
Merissa was great! ⭐️⭐️⭐️⭐️⭐️
Google
5.0/5
Jul 20, 2022
Google Ideal Image Augusta
All of the information was understandable, they weren’t pushy and it is very affordable!
Google
5.0/5
Jul 19, 2022
Google Ideal Image Augusta
Jackie was amazing!
Google
5.0/5
Jul 16, 2022
Google Ideal Image Augusta
Amy was amazing and very friendly. She was fast and did a great job. She will be my go to from now on.
Google
5.0/5
Jul 13, 2022
Google Ideal Image Augusta
Kaitlyn did a fantastic job injecting. She was knowledgeable and kind. Thank you for a great treatment!
Google
5.0/5
Jul 13, 2022
Google Ideal Image Augusta
All my questions were answered appropriately. The ladies were very helpful!
Google
5.0/5
Jul 13, 2022
Google Ideal Image Augusta
I had my botox done today by Kaitlyn and Katy and they were absolutely amazing and made me so comfortable. Thank you!!
Google
5.0/5
Jul 12, 2022
Google Ideal Image Augusta
Everyone was extremely friendly and made me feel very comfortable. Lexie was very efficient with time and helpful when preparing me for my next procedure.
Google
5.0/5
Jul 8, 2022
Google Ideal Image Augusta
I’ve been doing laser and Sabrina is great. I get freaked out by the noises and she calmly talked me through everything. She was great!!!
Google
5.0/5
Jul 6, 2022
Google Ideal Image Augusta
Merissa is very nice and makes sure you’re good and comfortable every visit. She makes the best experience will cool sculpting.
Google
1.0/5
Jun 28, 2022
Google Ideal Image Augusta
My experience was horrible. I will not be returning. Worse customer service ever. Once you are done paying your treatment, the clinic staff treats you like you are a burden to them.
Google
5.0/5
Jun 23, 2022
Google Ideal Image Augusta
Nurse Sabrina is very polite 🤎✨ and she makes sure your comfortable and walks you through the whole process 10/10 ✨
Google
5.0/5
Jun 22, 2022
Google Ideal Image Augusta
Merissa was wonderful and very professional. She explained everything that she was doing very thoroughly.
Google
5.0/5
Jun 22, 2022
Google Ideal Image Augusta
Merissa is the best. Everyone was super kind as well.
Google
2.0/5
Jun 21, 2022
Google Ideal Image Augusta
The receptionist was very unfriendly and short with me about making my next appt. Only offered me one day/ time. There was also another agreement I was emailed and had to sign immediately or my appt time would get cancelled. I was running late and didn’t really have time to stop and read this lengthy and sketchy agreement that I felt like I had already signed so I had to take time to talk to the unfriendly and unhelpful receptionist about the verbiage and it was just an annoying hassle. I also very much dislike how hard it is to call the office and how much red tape there is to get an elective cosmetic service. I don’t want any memberships or chained to agreements. I just want laser hair removal for a reasonable price.
Google
5.0/5
Jun 21, 2022
Google Ideal Image Augusta
Merissa Cox was very extremely wonderful and helpful. I was in great hands like the commercial saids. And the girls at the desk was excellent 👌 what a wonderful smile they have
Google
5.0/5
Jun 21, 2022
Google Ideal Image Augusta
I enjoyed talking with the young lady she ask me question and I answer them best of my ability. She was very nice to talk with we went through question very good and fast.
Google
5.0/5
Jun 16, 2022
Google Ideal Image Augusta
Bonnie and Amy took such great care if me. I appreciate how patient they were because I was a little nervous. I shouldn't have been, it was super quick and easy!
Google
5.0/5
Jun 16, 2022
Google Ideal Image Augusta
My experience was great! It was relaxing as well
Google
5.0/5
Jun 15, 2022
Google Ideal Image Augusta
First things first Amy is super amazing.....very personable, knowledgeable, and efficient at her job. Secondly, I wish I had the pictures (I'll update with pictures once complete) to show you this transformation.....I recieved laser on my upper chin and neck area and the difference from where I started until now has me in tears!! If you were ever on the fence about getting treatments done, I'm telling you now that it is WORTH IT!!
Google
5.0/5
Jun 13, 2022
Google Ideal Image Augusta
Had an amazing time talking to Maureen; she had all the answers to my questions and was so sweet! Definitely made my decision to go with Ideal Image much easier!
Google
5.0/5
Jun 6, 2022
Google Ideal Image Augusta
Front desk was just ok, not very personable or overly friendly when I was kind of nervous. The young lady that did my treatment was very nice and super friendly and made the experience much easier
Google
5.0/5
Jun 4, 2022
Google Ideal Image Augusta
Ms. Amy did a great job today. The treatment was intense 🥴 but she was a sweetheart about it.
Google
3.0/5
Jun 2, 2022
Google Ideal Image Augusta
I was very bummed because she said she couldn’t treat my legs because of sun exposure. She said I have to wait 3 more weeks.
Google
4.0/5
Jun 1, 2022
Google Ideal Image Augusta
After 45 reminders they’re never prepared for my visit. Other than that it’s fine.
Google
5.0/5
May 31, 2022
Google Ideal Image Augusta
Decently priced. Scheduled my appt within one week of purchase. I’ll update review after my next appt.
Google
5.0/5
May 31, 2022
Google Ideal Image Augusta
Loved my first appt - nurse was knowledgeable and patient with me. I'll definitely come back for more service. Manager was able to schedule me for next day service!
Google
1.0/5
May 30, 2022
Google Ideal Image Augusta
Google
5.0/5
May 26, 2022
Google Ideal Image Augusta
I always enjoy going to Ideal Image for my appointments, they’re so nice and friendly. For my last touch up the lady noticed how much hair growth I still had and how it was quite course, so she went over them twice and made sure I was comfortable the entire time with an ice pack and a cooling cream at the end.
Google
4.0/5
May 23, 2022
Google Ideal Image Augusta
It was kinda scary because I heard the tech say she hadn’t done this in a while so and she’s only been doing the procedure for one year so I hope she did it right. I am feeling fine. She was very nice and professional but I’m unsure about the experience. The redness and puffiness went away like she said. I’m sure everything went well.
Google
5.0/5
May 17, 2022
Google Ideal Image Augusta
Laura is the best!!!!
Google
5.0/5
May 9, 2022
Google Ideal Image Augusta
The best
Google
3.0/5
May 7, 2022
Google Ideal Image Augusta
The tech was super sweet and great to work with—-O give her a 5 star. Checking out was a different story….the chick seemed annoyed at booking another appointment or when I asked a question. There were not many appointments that worked for me and all she did was sigh when she offered one I couldn’t take. Whatever. Moving on…..
Google
5.0/5
May 6, 2022
Google Ideal Image Augusta
Great .... Very friendly staff.
Google
5.0/5
May 5, 2022
Google Ideal Image Augusta
Ms Bonnie was amazing.
Google
5.0/5
May 4, 2022
Google Ideal Image Augusta
Amy did a awesome job! Very knowledgeable and friendly l!
Google
5.0/5
May 3, 2022
Google Ideal Image Augusta
Lexie B. is extremely knowledgeable and professional. I had my virtual consultation with her, and she took the time to answer my questions and create a laser hair removal package that worked best for me!
Google
5.0/5
Apr 28, 2022
Google Ideal Image Augusta
This was my first time to Ideal Image. Not certain what to expect. Nurse Shanena Yeager was excellent in her demeanor and professionalism. I felt quite calm during the entire procedure.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Augusta
Guyla has been a great help in getting mine and my sister's scheduling completed. I feel like I've made a brand new friend! Thanks.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Augusta
Shanena did my lip filler today and she did an incredible job! I love my lips!!
Google
5.0/5
Apr 27, 2022
Google Ideal Image Augusta
Today, I received my first ever lip filler from Shanena. She walked me through the process ahead of time, made sure I was numb and then talked me through each injection. Shanena checked my comfort level throughout the procedure. The procedure was relatively painless. I am already excited about my results, and cannot wait to see how great my lips look in the next few days. I highly recommend Shanena, she is gentle, kind, and methodical and accurate in her injections.
Google
2.0/5
Apr 27, 2022
Google Ideal Image Augusta
Don't go here! You will thank me later. The nurses are great but ideal-image the company is not great! I only started getting appointments in the proper time frame after I got upset and talked to someone in the company. Plus the information they sell you to buy the package sounds great, but trust me when I say you won't leave happy. I only wished I went somewhere else.
Google
5.0/5
Apr 14, 2022
Google Ideal Image Augusta
I stopped by Ideal Image this morning for my second appointment! The service was awesome! Heather was wonderful as alway! I can’t wait to see you guys again next month! Thanks for everything! Your forever customer, Dupree! 🤗
Google
5.0/5
Apr 13, 2022
Google Ideal Image Augusta
I was treated so well through the whole procedure. The customer service was wonderful.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Augusta
My experience was Good. Tech Heather was very helpful with explaining each step and the next to keep me current. I Thank her so much....
Google
3.0/5
Apr 11, 2022
Google Ideal Image Augusta
I purchased the Cooltone package and I've currently received 3 of the 4 treatments. I was told initially that this treatment works best if all 4 treatments are given 3-4 days apart. This has been an ordeal to get the 3 treatments fairly close and right now I'm still trying to schedule the last treatment but the whole month of April is booked. My last treatment was 2 weeks ago and the earliest date available is the middle of March. I am very disappointed, not in the staff at the Augusta office, but at the managerial end. When packages are purchased, at the price that they cost, customers/clients should be able to schedule appointments in a timely manner.
Google
5.0/5
Apr 8, 2022
Google Ideal Image Augusta
I love my consultation beautiful women with glasses I'm so excited to become a member
Google
2.0/5
Apr 7, 2022
Google Ideal Image Augusta
The onboarding process they make it so simple to get your money. Although I was happy with my first treatment. The customer service in regards to appointment scheduling is horrible. Why do I have to call or come by to make an appointment because your office manager doesn’t do the schedule in time. I have a serious disdain for businesses that take your money so easily but truly lacks from a customer service standpoint. At least follow up with your customers to ensure they have their appointments scheduled if you as a business don’t have things together after my appointment.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Augusta
I had an amazing first time at ideal image! Bonnie was very patient with me, super informative and so kind. The area was very clean I can tell they take cleaning between clients seriously. I was a morning appointment and did not have to wait for my appointment they were ready for me right on schedule. I was super nervous but Bonnie’s sweet and calming energy made me feel so much better. The front desk staff were super kind and sweet and I can not wait for my next appointment.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Augusta
Lexie was a great consultant, she was very patient with me and my questions, very knowledgeable about the entire process and gave me great insight on the many benefits that are offered with my package. Thank you very much Lexie.
Google
5.0/5
Apr 5, 2022
Google Ideal Image Augusta
Great service and very personable
Google
5.0/5
Apr 2, 2022
Google Ideal Image Augusta
This morning I went to get laser hair removal. The service was awesome, impeccable and excellent! I can’t stress enough how happy I am with the service I received this morning from Ashlen and Laura! Those ladies where so sweet to me, they both made me feel at home and comfortable at the Ideal Image office! I wish I could rate the service way higher than a 5 because the service I received is so awesome that it’s off the charts. Ashlen and Laura are the standard when it comes to impeccable A1 service. I am so happy with my results and the professionalism I received from Ashlen and Laura this morning. Thanks Ideal Image!!!
Google
5.0/5
Apr 1, 2022
Google Ideal Image Augusta
Ideal image staff of Augusta was PHENOMENAL Laura did more than an amazing job explaining things in full detail. Laura also helped make great suggestions for my lip filler etc. Although their corporate office is very misleading and uninformative I will say the staff here made my overall experience best. Thank you ladies for everything
Google
5.0/5
Mar 31, 2022
Google Ideal Image Augusta
Thank you for the treatment, Ms. Bonnie explained me the different treatments, laser vs YAG. 10 years ago they did my 10 session treatment and to this day I have had no problems. Ms. Bonnie was discreet and gentle. Now I am treating some other body parts. Great service!
Google
5.0/5
Mar 30, 2022
Google Ideal Image Augusta
Amy was great!!! She was very friendly and patient with me and all my squirming.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Augusta
Listen... If you have struggled with unwanted facial/front upper neck hair, I encourage you to PLEASE go see Ideal Image‼️ I have struggled with unwanted Front Upper Neck hair since I was a teen. Very insecure... But, when I tell you Ideal Image has made my confidence level more CONFIDENT. I walk around now with my head held high. Laser Hair Removal has really changed my life and who I am!! Go see them NOW‼️
Google
5.0/5
Mar 29, 2022
Google Ideal Image Augusta
It s was good u we’re supposed 2 Email the prices & more about the procedure
Google
1.0/5
Mar 25, 2022
Google Ideal Image Augusta
Horrible customer experience!! Look elsewhere for your services. Very unethical and will tell you anything for a sale!! And beware of the $250 membership that they just throw in for you as if it is “free”.It it not FREE and nothing is!! Highly recommend not getting ANY services from here!!! You are paying for everything and NUMBING CREAM IS NOT INCLUDED . BEWARE AND DO NOT DO BUSINESS HERE
Google
3.0/5
Mar 22, 2022
Google Ideal Image Augusta
UPDATE 3.22- There was an attempt to respond to my review and my issue. I was sent a docusign offering me an extended time period of 6 months to use the remaining credit on my account. While I still feel like the policy in general is horrible and I wish someone had made more of an effort to reach out to me personally, especially when I responded to an email from customer service and asked to be called, called and left a message that was not responded to, at least I will not lose my money completely. Increase from 1 star to 3. Bad Policy. I was required to pay $700 in advance of booking an appointment in March 2021- never had to pay in advance in the past and found that strange, but I did it. After my visit I had over $200 remaining, because I didn't need $700 worth of treatment. When I went back (drove an hour to get there) in February 2022 I was told the credit was gone because it EXPIRED after 9 months. Not only is it ridiculous that a CASH CREDIT would expire, but during a pandemic, when everyone else is making exceptions and extending expirations? At the very least, a courtesy phone call would have been nice, to let me know I should book or would be at risk of losing the credit on my account. What a horrible company to steal from clients like that. By law a gift card cannot expire until after 5 years. Why should this be any different? I have been a customer for over 4 years and will never give them a dime of my money again and certainly never ever refer them to anyone.
Google
5.0/5
Mar 22, 2022
Google Ideal Image Augusta
My experience was awesome. Nicole was very informative and answered all my questions to set my mind at ease. I'm very excited to start my treatment and will recommend to anyone.
Google
5.0/5
Mar 18, 2022
Google Ideal Image Augusta
Such a wonderful experience to get rid of that unwanted hair! If you are considering, I highly recommend this location. The women in the office are super friendly and are happy to answer any questions you might have.
Google
5.0/5
Mar 16, 2022
Google Ideal Image Augusta
Very professional very friendly
Google
1.0/5
Mar 16, 2022
Google Ideal Image Augusta
Horrible go somewhere else. Do not make the mistake of paying them in full line I did m. You will definitely regretted it. Once they receive your money you are literally nothing. Go somewhere more professional save your self the headache seriously.
Google
1.0/5
Mar 15, 2022
Google Ideal Image Augusta
Service was good until it’s almost time for your contract to end. They make it hard for you to schedule an appointment. Have not been able to get in for months and they will not call you back.
Google
4.0/5
Mar 10, 2022
Google Ideal Image Augusta
First time, so I was a little nervous but Tammy made me feel very comfortable. The atmosphere was great.
Google
5.0/5
Mar 7, 2022
Google Ideal Image Augusta
Ideal Image in Augusta, GA was such a pleasant experience. This was my first time at the Augusta location (I have gone to other locations in the past). However, I was more impressed with this place than any other location. The customer service was amazing, the office was super clean, and everyone was so professional and courteous. They went above and beyond. If I purchase another service from Ideal Image, I will absolutely drive out of state to make sure I go to this location instead of the other ones I have been to in the past.
Google
1.0/5
Mar 5, 2022
Google Ideal Image Augusta
I was called the same day of my appointment to be notified that it was canceled. Which put my out a couple days from my hair growth pattern. Then, today again, my appointment was canceled and noone notified me. I found out when I got to my appointment and checked in at the front desk. I'm not sure why I am having so much problems here. I plan my schedule around this and I keep getting my areas moved around. If the laser treatment fails due to my appointments getting canceled and moved around, we are going to have a big problem. It is not okay to treat people like this. I now have to take off of work and move my whole schedule around next week just to come in for an appointment that was supposed to be today. I am beyond upset and irritated with this scheduling issue. Ontop of all else, whoever the tech was who treated me in my first appointment in Augusta was rude and kept making smart remarks. She kept rushing me and even told me I should reschedule. I never had any problems at the office of Buford so I'm not sure what's going on here. I need someone to call me and see how these inconveniences can be fixed.
Google
5.0/5
Mar 4, 2022
Google Ideal Image Augusta
Ms Laura was awesome
Google
1.0/5
Mar 3, 2022
Google Ideal Image Augusta
I would not recommend Ideal image. The local office staff is amazing. Corporate is horrible and a money scam. If you have stubborn fat after having 3 kids, cool sculpting is not for you. It only freezes fat and not guaranteed. So eventually your stomach becomes flappy at the bottom. They don't fully explain contract and then when you sign it they automatically get all their money up front and refused to refund. I also recieved a cancellation for an apt too because of staff shortage. Everything from the beginning was suspect and Ben don't know how to handle these type of issues. Ally finances these services for this company and they are aware of the many complaints they've been getting. Our bill came up to 12k, and we never asked for 12 sessions...
Google
5.0/5
Mar 3, 2022
Google Ideal Image Augusta
Super wonderful atmosphere, lovely people, absolutely would recommend to anyone. The ultimate in customer service experience. Edit: Having returned recently for fillers, my opinion only keeps improving (Thanks Tammy)! Will definitely return.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Augusta
The nurse was great with treatment. The young lady at the desk was polite how ever when I asked her for corporates number she stated she didn’t know it. I found that to be very unusual. The worst part about this location is appointment times. I waited almost 4 months to be seen and now I have to wait 3 for my next treatment. Oh I was offered to be wait listed in case of a cancellation and just so you know they do have a VIP wait list as well. Just ridiculous and unsatisfactory. So here’s an update no one ever contacted me back I have called the company several times even though below they say that someone will be contacting you no one ever does. If you go to the Better Business Bureau website you’ll see that they have several of the same complaints. I won’t be surprised if this company ends up having a class action lawsuit against them.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Augusta
I had good results and experiences with Ideal Image in Augusta up until recently. I’m really dissatisfied that my last laser hair removal appointment was cancelled without my knowledge. My last treatment before today was on December 22 and I am just now getting treated again on April 26. I had an appointment scheduled in March that was “automatically cancelled” due to me “not confirming”, even though I never received a call or email to confirm the appointment. When I showed up for the appointment in March I was told it was cancelled and when I tried to reschedule it, I was told there was no availability sooner than my next appointment. Now my treatments are delayed, there was four months in between my last two sessions. before I was treated today my hair was as coarse as before I had any treatments done. I have invested a lot of time and money into this with the understanding it would be a 16 month long treatment with sessions spaced out to reduce and eliminate most of my hair. I was told by the nurse today I “should be able to get back on track” after having so much time between my sessions and my hair being so coarse. She did an excellent job but I expect better customer service in the future. I did not receive a text, call or email to confirm my appointment today and had to reach out on my own to make sure it was confirmed.
Google
5.0/5
Feb 25, 2022
Google Ideal Image Augusta
Sabrina was wonderful for my laser hair removal.
Google
5.0/5
Feb 22, 2022
Google Ideal Image Augusta
Heather is AWESOME!!!
Google
1.0/5
Feb 17, 2022
Google Ideal Image Augusta
This here was the worst experience ever!! Please don’t waste your time or money.We lost $7500 with this place, please I’m begging you if you’re thinking about going DONT GO‼️And somebody need to contact me ASAP‼️
Google
5.0/5
Feb 17, 2022
Google Ideal Image Augusta
Heather is an Angel. Laser Hair Removal is wonderful and no big deal, Ladies. Do not be afraid. Plucking is worse. Do something nice for yourself and make an appointment.
Google
5.0/5
Feb 16, 2022
Google Ideal Image Augusta
Tammy and Ashland have been so wonderful. Tammy done a wonderful job on my filler. I love the new look