I came to them after my contact lapsed asking what could be done, I had just gotten out of a VERY abusive relationship and the ladies went above and beyond for me and said they were going to honor the original contract even though it was expired, when I expected to have to pay touch up fees. Well, the DAY BEFORE MY LAST APPOINTMENT (as per my last office visit about 2 months ago, I was told to not shave for about a week for my “after photo”) I get the cheeriest voicemail saying that my appointment will need to be paid for. Well, to say I’m disappointed and confused is an understatement. When I asked the nice woman over the phone to cancel that appointment (I don’t have the money at the moment) she just HAD to remind me that I paid an extra $250 for me to have the opportunity to pay for more touch ups and said that they will be there when I change my mind. I won’t change my mind, and I am absolutely sharing this with all my girlfriends so we can take our business elsewhere.

Highly recommended! Sara was the one to do most of my treatments so far and she is amazing! Very patient, friendly and makes sure I am comfortable through the whole hair removal process.

Sara K. Has treated ne like I am a number 1 valuable patient. Her thoroughness in her job, attention to detail, and concern for me during my precedure clealy demonstrates her professionalism and knowledge in her skill and enjoyment in what she does. Always a positive experience for me.

This was my first time having any type of hair removal done and Sara was so reassuring and made the process very professional. I will be going back to her for future treatments, she was very relatable and great to talk to!

One star for pushing my second treatment back 3 weeks and it was already 8 weeks after that first. To have the same area in the same state it was prior to my first treatment all because they are the worst with scheduling, is stressful. I literally am starting from scratch after enduring the pain once already…

Sarah K. Was very kind and made my experience very pleasant!

I cannot recommend Ideal Image Savannah and the staff there enough! You will absolutely not regret it! Each staff member truly cares about you and makes you feel so comfortable throughout the entire process. Sarah Montgomery helped me tremendously with my scheduling and walking me through what to expect prior to my appointments. She is such a sweetheart and also very knowledgeable and professional. Maggie and Ansley took care of me for my injection appointments and both of them are absolutely incredible. They are extremely professional, thorough, and dedicated to being the best nurses and keeping their patients comfortable. They both are very gentle and made the whole process so easy. I am so pleased and can’t wait to go back to Ideal Image of Savannah!

Had my first experience with Botox with this visit! Everyone was so friendly and welcoming from the beginning to end of my visit. The staff were so sweet and very informing of everything. The whole process was even a learning experience for this ICU nurse! Will definitely be going back in the near future!

The whole experience was great. Everyone was extremely helpful and informative. Payton was an amazing help at getting the whole process started and explaining what I needed to do next. Sherry helped get everything together! The virtual consultation went amazing. I ran into some issues with scheduling (forgetting I already had an appointment elsewhere after I had her schedule my first treatment). I was able to text her and figure out a better appointment time for myself. Everyone was really great through the whole process. Can't wait for my first appointment tomorrow.

The operator was gentle, and the customer service at the front desk was friendly and patient to answer questions. There was discomfort during the operation, but the operator was patient and waited.

I really appreciate what ideal image has done for my hair removal on my face ..I didnt expected my experience to be like this is love it!

Was told 50% off, was quoted only 25% off. Told to do a consultation for extra $100 off, was also not included. Would have paid all up front but was told multiple things. . Disappointed

It’s not the most easy thing to go in and the someone about your facial hair. These girls always make me feel super comfortable. From the time I walk in and leave, they’re so helpful and professional. I highly recommend them.

The experience was great, though I had to wait quite a few minutes after my appointmen time & also had to be there 15 minutes before the time. I would also prefer if the same person work with u everytime since they are already familiar with the area they are treating & it will save each person from asking what the previous person did, my first nurse did it better. The staff was however very friendly and the environment welcoming.

Both Susan and Ambrea were amazing. They both were extremely professional, were awesome at easing my fears, and very personable.

Throughout Covid the service went from excellent to poor. They changed my contract without any notifications and would like for me to pay more money for services that were not completed in my original contract and billing agreement. Definitely do not recommend.

Highly recommend! Very professional and I am in love with my results!

Absolutely happy with every appointment at Ideal Image Savannah! Friendly and helpful staff. Clear instructions

The 2 techs made me feel comfortable and did a great job.

My FNP was great . Very friendly and made me feel comfortable!

1 star due to, securing my contract in June and not be scheduled for my first session until September (informed after contract drawn up) is absolutely ridiculous! Being told the scheduling issues prior to spending thousands of dollars would’ve assisted in me making a better decision for MY laser hair removal needs. The appointment it scheduled days after my birthday in which I got the contract in the first place. Update: Contacted business to assure the contact info was accurate and BAM! They magically got me on the schedule for the following Monday, 4 days after the phone call and 5 days after review. I can deal with that. Will update after service.

First time (3rd session) I've had a session that didn't cause a harsh reaction. Sarah was very gentle and gave helpful information on how to reduce the chances of a breakout!

I really liked my nurse, Sara. Very pleasant and professional. The appointment was Good ….not the most comfortable procedure, but There is no way to avoid that discomfort. I felt better after talking to my nurse technician knowing that she was fully licensed and qualified. One thing I would recommend for the practice in general is to be sure that the technician scheduled to do the procedure calls the patient several weeks before to make sure they know what is expected of them at the appointment. I had filled out my patient history a month and a half prior to my appointment and submitted it online as recommended. But never heard from anybody except to confirm the appointment. I had to research information about ultherapy online to know what to do about not using my topical prescriptions and or other medications. There is nothing wrong with some independent research on the part of the patient, in fact, I would encourage it. But it is also desirable to hear from the person who will be working on you to make sure that you are adequately prepared for the appointment itself. This would’ve brought me a little more comfort going into the appointment. I do recommend Ideal Image Savannah.

Very professional and clean, the woman that did my treatment looked and my records to see how the treatment affected me. I really appreciated that. She also made sure I was comfortable before and during the session. I absolutely love this place

Excellent service and support in arranging scheduling for me and my sister when visiting the Savanah area in September.. so excited to be able to have this service while on vacation

My experience was great! The staff were friendly and very helpful. Appointment was on time and went by very quickly.

Sarah was very professional and polite. It was great speaking with her she made me feel relaxed before the procedure.

Marissa was wonderful and the office staff is so helpful in scheduling and rescheduling appointments!

I've been doing treatments with ideal image for over a year, never have I experienced better customer service or better professionalism ANYWHERE! These girls are best at what they do, always friendly and caring and very comfortable to be around! The office is always clean and welcoming. I love it here!

Excellent , quick, Marissa was very friendly and sincere.

Had the best experience here with Sarah Montgomery! She is thorough and ensures that you are aware of your options. She’s the only person I would let touch my face. 10/10 would recommend.

It was a wonderful experience. I forgot the nurses name that helped me but she was awesome. She took great care of me. I appreciated the time she took out to make sure the cool sculpting machine was placed properly on me and to make me feel comfortable.

Not at all pleased with the consultation. It seemed very rehearsed and he wanted me to make a $6000 commitment based on a 5 minute uninformed phone call. Not going to happen.

I am rarely one to complain, but I am extremely disappointed in the communication skills AFTER the initial interest for treatment. Let me explain. When I first gave my information to express my interest in their treatments, I almost immediately received a call to get everything set up. The service was good and seemed reliable. However, I was not ready to follow through with the appointments and payment due to the fact that I would be moving homes in a few weeks time. When getting a quote/loan from Ally Bank, I was told it was merely a number and I would not have to act on anything until I was ready. That was not the truth. I received a statement in the mail from Ally expecting a payment when I hadn’t even received a call from Ideal Image to set up a first appointment. I called Ally Bank and asked them to put in a request to cancel the account that was created without any knowledge or intention. They told me to call Ideal Image to make them aware of the situation and to refund them for the service that was not provided. Since then, I have called Ideal Image on 6 different occasions and was unable to get ahold of ANYONE. As I am writing this review, I have currently been on hold for 45 minutes. I am extremely disappointed in the service I have received since they got my “money.” I’m sure the treatment would have been great, but I would not recommend putting your trust in their company.

It was lovely. The nurse listened to exactly what I wanted and explained everything in detail

Marissa is an excellent Injectionist. Thank you!

Everyone was sooo friendly. Sherilyn answered my questions and offered assistance even after we hung up.

I was really worried about the needles because I am not one who likes needles, but the experience was better than expected!

Friendly informative & quick!

Savannah, GA Marissa is an awesome Technician she treated my underarms Laser Treatment & Botox to my forehead, crows feet, and the middle of my eyebrows (Beautiful) Ideal Images is Amazing 🤩 I cannot forget—Thank you to the front desk Representatives you guys are the BOMB!!! YOU ROCK 🤩

Absolutely wonderful! Maddie and my Dr. were so professional and yet towards the end it felt like I was talking to two good friends. I can’t wait for my treatment and I will also be writing a review so all of Savannah will know this is THE place to go. Informative, not pushy, wonderful ability to explain what and why she will be performing her tasks!! Thanks!!!!

Very Good!

It was pleasant ☺.

It was amazing! Very comfortable and it was a relaxing environment. I had Sarah today for my first treatment and she was very knowledgeable and finished my session in a breeze.

It was excellent

Consultant Linda Elliot did not mention everything and refused to send me a medical history form.

Marissa was exceptional!

My appointment was on time. Amy was very nice to talk to while having my procedure done. The staff is amazing.

Sarah Montgomery is amazing!! Highly recommend! I was nervous and she was great! Laser Hair removal ask for her! ❤️❤️❤️👏👏👏👏

Sara is great at making you comfortable and detail oriented!

From the moment I walked into the facility Glory made me feel so comfortable! She was friendly and knowledge which made my experience that much better! I love going back for the added benefit of getting to see her! UPDATE: I had Marissa for my second treatment. She was also wonderful! We had a great conversation for the entire hour I was there with her! UPDATE, UPDATE: Sarah was just as terrific as Marissa and Glory. These ladies are the best!

Sarah was very thorough and informative; she made me feel at ease as I was very nervous about my first treatment. Would highly recommend

Loved it! Thanks Sarah!!

Wonderfum

Everyone I spoke to was super helpful

awesome results Sara was amazing in the savannah location.

Small talk was nice. Procedure didn't take long. Communication through the whole treatment was appreciated.

Everything was very professional.

Great and Fawn was awesome

Marissa is fabulous!!! I would highly recommend Ideal Image and ask for Marissa! She's very detailed and cares about her clients!

I signed up for laser hair treatment a week ago. I’ve spent $250 already and I am on a payment plan to pay $2100 more. However, my first appointment is not until mid-June. I’ve called several times in the past week as I was assured by the national customer service that it must be a local error. It’s not. I’m not sure I would have signed up for service that cannot be performed for 3.5 months. So I want others to be aware of the limitations in Savannah right now.

I had the absolute best experience ever. The staff is so sweet and professional.

My treatments were not all booked together like I was told since my appointment in January had magically been canceled without my knowledge. Now I have to wait for a call just to finish what was supposed to be done today. I was a little late but instead of telling me they didn’t book all my treatment areas they blamed me for it not getting done because I was late due to traffic. Additionally I have expressed my concern over and over and over again about the employee Sarah that works there and has treated me very horrible and has also due to her negligence gave me a skin infection. The manager at the time said she would make note of it but today it was nowhere to be found. I am quite disappointed and would never recommend anyone to go to this location.

I don't like that for someone who doesn't want to change a lot about themselves there's no options. Very expensive procedures when everyone else in the area is cheaper. Would not go here, it felt more of a business transaction then a beauty experience.

Marissa Byrd was very good and gentle.. Very professional.. Loved her!! Sweeney Patel

Great. Very accommodating.

Absolutely amazing experience. Very clean and professional atmosphere.

Very exceptional! My consultation went better than I expected. I can't wait to get started with my treatments. The staff seem like AMAZING people. I know my visits will be as well.

Sara K. is super sweet, professional, and knowledgeable . The ideal image staff (Ivy) are honestly all amazing. I have been with them for 2 years and I love my results for all services they have provided me especially the laser hair removal. My legs are always smooth, thank you again!!

Marissa was AWESOME!!!!! I got my face, underarms, Brazilian, & full legs we started at 9:30 and was done by 10:30. She was nice and made me comfortable. I give her 5 stars, rebooked my next visit with her!

I'm undergoing laser hair removal. It was my third session today. I'm very pleased with the results so far. I'm even more impressed with my service provider, Sarah K.. She is extremely thorough, gentle, & explains everything she does in great detail. I would 100% recommend her!

I had a great experience, I loved my nurse and the process was easy and was easier than getting a tattoo!

I love every second of it.

It was wonderful. All of my questions were answered and nothing was rushed. The nurse who did my injections did a fantastic job and had a great bedside manner. I was also never pressured into buying more or other things. Very relaxing and I highly recommended this place.

This was my first time having a Botox treatment. Sarah M. was very patient in preparing me and explaining each step. Very satisfied with my experience and would highly recommend Ideal Image and Sarah M.!

All precautions are being taken. I was very impressed with the level of professionalism.Very friendly staff.

Very thorough and professional.

Sarah M does an amazing job and is so friendly and professional. I felt very comfortable, my procedure was painless, and I am LOVING my results! I was also impressed with their covid safety precautions. I will definitely be back to see Sarah in the future! THANK YOU IDEAL IMAGE!

Everyone was exceptionally professional and very knowledgeable. I had the Ultherapy done and Sarah M. explained everything to me before she started the procedure and during the procedure. After the procedure she explained to me what I could expect. Pandemic precautions were fully implemented. Definitely will be returning. 10/10.

Everyone was very welcoming and made me feel comfortable. Sarah is awesome!

Love it. I came in nervous because I never had any procedure like this before. The representative made me feel comfortable. I would do it again!!

Amazing. I can’t wait for my next appointment

I was impressed of how my lips turned out, she even stopped midway through to let me look in mirror. The numbing cream wore off a little too quickly, I'm very pleased!

I’ve been a client with Ideal Image (Miami) since 2011 and came back for additional areas of hair removal and Ulterapy to the Savannah location. Professional, clean, informative and I always look forward to my sessions! Their lasers are different than med spas. Quality work every time!

Please ask as many questions that you can. They sure don't ask enough information and once you pay they will not refund you your money or give you the run around! Their sales consultant Hansilenah will trap you and then when you have questions or concerns they won't answer your calls, instead they will just text you with excuses. In the end I did get my refund after I disputed with Amex directly since they said it would be at least 30 to 45 days for someone to reach out to me.

Sarah is the best! Everyone is very good😊 She made my process quick, painless while providing good conversation. I'm very happy with my progress.

My experience with ideal image was absolutely awesome. Michelle who administered my Botox was very polite and informative.

sara the best she has done all my treatments!!!!

Love the staff. Very friendly and accommodating.

Loved my treatments from Ideal image of Savannah! Their staff is always so polite and very informative. Sara was very helpful in providing my laser hair removal!

Quickly brought to procedure room. Very professional and clean environment.

It was great from the time I walked in to the time I walked out. Always very friendly staff members.

Marissa is super sweet, knowledgeable, personable, efficient and more than competent!

Marissa was great! Efficient and so nice!

Loving my Laser Hair Removal results. Marissa’s the best! Thank you.

My husband found ideal image searching for Christmas gift ideas. He signed me up for a consultation and we received a very speedy response. The staff was very knowledgeable and informative regarding their products, and pricing guides including upcoming sales and promotions. Upon leaving my appointment with them I continue to be impressed with the staff, their excellent pricing and will definitely be back for more beauty treatments . ⭐⭐⭐⭐⭐

Good quality laser hair removal and professional staff. The technicians leave the skin prep and post treatment to the client which is odd but we are in a pandemic so I’ll chalk it up to that.

I’ve been getting LHR for over a year now, and let me tell you...ABSOLUTELY WORTH IT!! I had really coarse hair on my legs and face due to hormonal problems and saw results after my third treatment! I used to shave at night and would have stubble the next morning, but after my treatments I can go weeks without having to worry. I know it may seem really pricey, but I promise it’s worth every penny. I also love everyone on staff at this location. They’re all super sweet and accommodating!!

I had an awesome experience! My nurse was glori she was super sweet and took great care of me. She helped calm me down throughout the beginning, as i was nervous, and she held a conversation with me the whole time asking about my school and giving me tips on things and just all around being nice and understanding. I totally recommend going to ideal image savannah!

Marissa is fabulous and does a great job communicating about the procedure being done. Always friendly and willing to do whatever for her clients. 10/10 would recommend.