It was a wonderful experience. I forgot the nurses name that helped me but she was awesome. She took great care of me. I appreciated the time she took out to make sure the cool sculpting machine was placed properly on me and to make me feel comfortable.

I am rarely one to complain, but I am extremely disappointed in the communication skills AFTER the initial interest for treatment. Let me explain. When I first gave my information to express my interest in their treatments, I almost immediately received a call to get everything set up. The service was good and seemed reliable. However, I was not ready to follow through with the appointments and payment due to the fact that I would be moving homes in a few weeks time. When getting a quote/loan from Ally Bank, I was told it was merely a number and I would not have to act on anything until I was ready. That was not the truth. I received a statement in the mail from Ally expecting a payment when I hadn’t even received a call from Ideal Image to set up a first appointment. I called Ally Bank and asked them to put in a request to cancel the account that was created without any knowledge or intention. They told me to call Ideal Image to make them aware of the situation and to refund them for the service that was not provided. Since then, I have called Ideal Image on 6 different occasions and was unable to get ahold of ANYONE. As I am writing this review, I have currently been on hold for 45 minutes. I am extremely disappointed in the service I have received since they got my “money.” I’m sure the treatment would have been great, but I would not recommend putting your trust in their company.

Not at all pleased with the consultation. It seemed very rehearsed and he wanted me to make a $6000 commitment based on a 5 minute uninformed phone call. Not going to happen.

It was lovely. The nurse listened to exactly what I wanted and explained everything in detail

Marissa is an excellent Injectionist. Thank you!

Everyone was sooo friendly. Sherilyn answered my questions and offered assistance even after we hung up.

I was really worried about the needles because I am not one who likes needles, but the experience was better than expected!

Friendly informative & quick!

Savannah, GA Marissa is an awesome Technician she treated my underarms Laser Treatment & Botox to my forehead, crows feet, and the middle of my eyebrows (Beautiful) Ideal Images is Amazing 🤩 I cannot forget—Thank you to the front desk Representatives you guys are the BOMB!!! YOU ROCK 🤩

Very Good!

It was pleasant ☺.

It was amazing! Very comfortable and it was a relaxing environment. I had Sarah today for my first treatment and she was very knowledgeable and finished my session in a breeze.

It was excellent

Consultant Linda Elliot did not mention everything and refused to send me a medical history form.

Marissa was exceptional!

My appointment was on time. Amy was very nice to talk to while having my procedure done. The staff is amazing.

Sarah Montgomery is amazing!! Highly recommend! I was nervous and she was great! Laser Hair removal ask for her! ❤️❤️❤️👏👏👏👏

From the moment I walked into the facility Glory made me feel so comfortable! She was friendly and knowledge which made my experience that much better! I love going back for the added benefit of getting to see her! UPDATE: I had Marissa for my second treatment. She was also wonderful! We had a great conversation for the entire hour I was there with her! UPDATE, UPDATE: Sarah was just as terrific as Marissa and Glory. These ladies are the best!

Sarah was very thorough and informative; she made me feel at ease as I was very nervous about my first treatment. Would highly recommend

Loved it! Thanks Sarah!!

Wonderfum

Everyone I spoke to was super helpful

awesome results Sara was amazing in the savannah location.

Small talk was nice. Procedure didn't take long. Communication through the whole treatment was appreciated.

Everything was very professional.

Great and Fawn was awesome

Marissa is fabulous!!! I would highly recommend Ideal Image and ask for Marissa! She's very detailed and cares about her clients!

I signed up for laser hair treatment a week ago. I’ve spent $250 already and I am on a payment plan to pay $2100 more. However, my first appointment is not until mid-June. I’ve called several times in the past week as I was assured by the national customer service that it must be a local error. It’s not. I’m not sure I would have signed up for service that cannot be performed for 3.5 months. So I want others to be aware of the limitations in Savannah right now.

I had the absolute best experience ever. The staff is so sweet and professional.

My treatments were not all booked together like I was told since my appointment in January had magically been canceled without my knowledge. Now I have to wait for a call just to finish what was supposed to be done today. I was a little late but instead of telling me they didn’t book all my treatment areas they blamed me for it not getting done because I was late due to traffic. Additionally I have expressed my concern over and over and over again about the employee Sarah that works there and has treated me very horrible and has also due to her negligence gave me a skin infection. The manager at the time said she would make note of it but today it was nowhere to be found. I am quite disappointed and would never recommend anyone to go to this location.

I don't like that for someone who doesn't want to change a lot about themselves there's no options. Very expensive procedures when everyone else in the area is cheaper. Would not go here, it felt more of a business transaction then a beauty experience.

Marissa Byrd was very good and gentle.. Very professional.. Loved her!! Sweeney Patel

Great. Very accommodating.

Absolutely amazing experience. Very clean and professional atmosphere.

Very exceptional! My consultation went better than I expected. I can't wait to get started with my treatments. The staff seem like AMAZING people. I know my visits will be as well.

Sara K. is super sweet, professional, and knowledgeable . The ideal image staff (Ivy) are honestly all amazing. I have been with them for 2 years and I love my results for all services they have provided me especially the laser hair removal. My legs are always smooth, thank you again!!

Marissa was AWESOME!!!!! I got my face, underarms, Brazilian, & full legs we started at 9:30 and was done by 10:30. She was nice and made me comfortable. I give her 5 stars, rebooked my next visit with her!

I'm undergoing laser hair removal. It was my third session today. I'm very pleased with the results so far. I'm even more impressed with my service provider, Sarah K.. She is extremely thorough, gentle, & explains everything she does in great detail. I would 100% recommend her!

I had a great experience, I loved my nurse and the process was easy and was easier than getting a tattoo!

I love every second of it.

It was wonderful. All of my questions were answered and nothing was rushed. The nurse who did my injections did a fantastic job and had a great bedside manner. I was also never pressured into buying more or other things. Very relaxing and I highly recommended this place.

This was my first time having a Botox treatment. Sarah M. was very patient in preparing me and explaining each step. Very satisfied with my experience and would highly recommend Ideal Image and Sarah M.!

Very thorough and professional.

All precautions are being taken. I was very impressed with the level of professionalism.Very friendly staff.

Sarah M does an amazing job and is so friendly and professional. I felt very comfortable, my procedure was painless, and I am LOVING my results! I was also impressed with their covid safety precautions. I will definitely be back to see Sarah in the future! THANK YOU IDEAL IMAGE!

Everyone was exceptionally professional and very knowledgeable. I had the Ultherapy done and Sarah M. explained everything to me before she started the procedure and during the procedure. After the procedure she explained to me what I could expect. Pandemic precautions were fully implemented. Definitely will be returning. 10/10.

Everyone was very welcoming and made me feel comfortable. Sarah is awesome!

Love it. I came in nervous because I never had any procedure like this before. The representative made me feel comfortable. I would do it again!!

Amazing. I can’t wait for my next appointment

I was impressed of how my lips turned out, she even stopped midway through to let me look in mirror. The numbing cream wore off a little too quickly, I'm very pleased!

I’ve been a client with Ideal Image (Miami) since 2011 and came back for additional areas of hair removal and Ulterapy to the Savannah location. Professional, clean, informative and I always look forward to my sessions! Their lasers are different than med spas. Quality work every time!

Please ask as many questions that you can. They sure don't ask enough information and once you pay they will not refund you your money or give you the run around! Their sales consultant Hansilenah will trap you and then when you have questions or concerns they won't answer your calls, instead they will just text you with excuses. In the end I did get my refund after I disputed with Amex directly since they said it would be at least 30 to 45 days for someone to reach out to me.

Sarah is the best! Everyone is very good😊 She made my process quick, painless while providing good conversation. I'm very happy with my progress.

My experience with ideal image was absolutely awesome. Michelle who administered my Botox was very polite and informative.

sara the best she has done all my treatments!!!!

Love the staff. Very friendly and accommodating.

Loved my treatments from Ideal image of Savannah! Their staff is always so polite and very informative. Sara was very helpful in providing my laser hair removal!

Quickly brought to procedure room. Very professional and clean environment.

It was great from the time I walked in to the time I walked out. Always very friendly staff members.

Marissa is super sweet, knowledgeable, personable, efficient and more than competent!

Marissa was great! Efficient and so nice!

Loving my Laser Hair Removal results. Marissa’s the best! Thank you.

My husband found ideal image searching for Christmas gift ideas. He signed me up for a consultation and we received a very speedy response. The staff was very knowledgeable and informative regarding their products, and pricing guides including upcoming sales and promotions. Upon leaving my appointment with them I continue to be impressed with the staff, their excellent pricing and will definitely be back for more beauty treatments . ⭐⭐⭐⭐⭐

Good quality laser hair removal and professional staff. The technicians leave the skin prep and post treatment to the client which is odd but we are in a pandemic so I’ll chalk it up to that.

I had an awesome experience! My nurse was glori she was super sweet and took great care of me. She helped calm me down throughout the beginning, as i was nervous, and she held a conversation with me the whole time asking about my school and giving me tips on things and just all around being nice and understanding. I totally recommend going to ideal image savannah!

I’ve been getting LHR for over a year now, and let me tell you...ABSOLUTELY WORTH IT!! I had really coarse hair on my legs and face due to hormonal problems and saw results after my third treatment! I used to shave at night and would have stubble the next morning, but after my treatments I can go weeks without having to worry. I know it may seem really pricey, but I promise it’s worth every penny. I also love everyone on staff at this location. They’re all super sweet and accommodating!!

Marissa is fabulous and does a great job communicating about the procedure being done. Always friendly and willing to do whatever for her clients. 10/10 would recommend.

Irenette has been amazing!!

Absolutely love this location. All the employees are wonderful and caring. Wonderful customer service. 10/10 recommend.

I always have an excellent experience at ideal image. My tech is always making sure I'm doing okay during the visit. Thank you very much Marissa for your outstanding professionalism.

Great Experience so far. My nurse was Glori and she was very nice with explaining everything about the procedure, provided encouragement through procedure and did everything very professional.

The staff there is awesome. Very kind and Sarah is great! Very efficient and thorough while making you feel very comfortable and relaxed!

My nurse Gloria is awesome,nice stuff and awesome job ,I am so happy my face is clean .100% work my hair removal treatment.

I absolutely love this place! The staff is very friendly and knowledgeable about this process. They explain everything to you in detail. I 10/10 recommend!

Marisa is the bomb!!!

Simply outstanding! I'm excited to get started with Ideal Image!

Staff are friendly. No waiting. Marissa was great. Very knowledgeable. She was concerned about my comfort and answered all my questions.

I have been treated by Marissa and have had nothing but good experiences. Would definitely recommend!

I’ve used Ideal Image in Savannah, GA for years. Always a great experience and worth every penny! Marissa did an exceptional job at my most recent appointment. Highly recommend.

Very professional, great customer, take great precautions during this pandemic, and welcoming...definitely returning

I give 10 out of 10

Not good so far. Was told it they were scheduling for 2-3 weeks out when they were trying to get me to sign up and pay my money BEFORE and services are rendered. Once they got my payment and called me to schedule their fist available wasn't until mid December! Over 2 months later!

Customer service was horrible. I never was able to set up an appointment to begin my service. The lady who was suppose to set me up for success never called to make sure I got my services taken care of. They transferred my information without even really discussing it with me. Almost as they did that part on there on. Never gave them okay. She was quit to set me up with a loan and get payments, but never ever made sure I was taken care of 100 percent. Kristina Young services were horrible! I will never consider them again

My experience has been amazing I love it. My hair isn't visible like it use to be I had course hair growing on my face almost every week I had to wax. Now with my laser hair removal its getting fine and I dont even see it, my skin is clearing up and all I LOVE IT, I LOVE IT, I LOVE IT... Thanks Ideal Image Savannah Staff yall make my experience amazing

Sarah was very professional and took the time to explain every step of my procedure!

I had a great experience on my Zoom call this morning. I will recommend you all to my friends and family.

The customer service is over the top! I have called several times and Everytime, Irenette answers. She is always in a good mood and goes above and beyond. She even dedicated to coming in on her day off to make sure I was taken care of! Great staff!

I love this place!!! Sara K. my nurse ♥ is AWESOME! Her professionalism, knowledge, character, customer service is AMAZING. She knows whats she is doing, always making sure I know what is going on before, during, and after my treatment. Super professional makes me feel so safe and comfortable. Her character is impeccable, so honest and forthcoming. She keeps me motivated to continue with my treatments here. Ever so polite and attentive to my particular needs.

Excellent customer service. Sarah is the best & always makes me feel comfortable before treatments!

Everyone is super helpful and I love the results!

Very good costumer service

Great experience. Staff are very welcoming and they are practicing great social distancing procedures

I love this place! Ive gone for years, and I've never been disappointed!

They were very professional and helpful! My lip fillers turned out amazingly!

Awesome staff nothing but professionalism.

Sara and Marissa are simply the best!

Ideal Image made my hairless dreams come true in such a short amount of time and with great finance options!!!

Each time I come for an appointment, the staff is friendly. I appreciate the extra scheduling and cleaning precautions implemented during this pandemic. I am pleased with the results of the laser chin hair removal. As an african american women, I have tried many ways to get rid of the hair. I could see a significant difference in the hair growth from the first visit. I am now on my 9th treatment and 95% of the hair is gone. This treatment is worth the expense.

An awesome experience. The staff were all extremely professional and knowledgeable. They were able to provide clear and easy to understand answers that made the experience very easy and enjoyable!