For the laser hair removal treatment it's a 4 stars but for the cool sculpting it's definitely a 0, it has been over 150 days since I have started my cool sculpting (my last treatment was in April) & I have not seen any improvements. I returned to the location in Savannah yesterday (June 13) for an assessment & I was told I may need more treatments. The job was not done properly & I was deceived.

Excellent;she was very friendly l like our conversation very helpful 🙂

Anisley was great! And my botox is perfect!

I’ve been coming to ideal for years now for laser and they do a great job! Sarah M is amazing! She’s easy to talk to and really listens to what you need. Today was my first time getting Botox and lip fillers and wow, wow, wow Sarah did a beautiful job! She was gentle, precise and took time to go over before and after care. My lips looked great right out the door!

I’ve been going here for a while and Sara K is awesome . She’s super relatable and comforting throughout your entire appointment 🙂

Sara K made me feel very comfortable during the whole section! I like Ideal Image and the results they are giving me!

Sara K treated me with the laser hair removal and she was great!

This was my third treatment at ideal image, and my first time with Sara K. She was so quick kind and proficient. She took the time to answer any of my questions. she asked me how I felt the treatments were working and she really listened to my concerns. I told her I believed I should come just a few weeks sooner rather than later due to my hair growth, She understood and agreed. I’m glad I switched nurses because Sara seemed to care about my actual specific needs.

Sarah was so nice and did a great job!

I highly recommend their laser hair removal services. In fact, I have a friend that decided to give it a shot since I had such a great experience and saw results after my very first session! Very pleased with the whole process!

Was greeted by friendly lady at front desk. No issues with sign in. Jessica had a cancelation so called and offered me the slot. Jessica explained the procedure and answered all questions. Looking forward to seeing results and returning for additional procedures.

I love this place and all of the staff. I am receiving a laser hair removal treatment where they recommend that I attend nine sessions to achieve the results I want. I was rotated around at first until I was paired with Sarah Montgomery for a second time, so, believe me when I say there is a nurse for every type of personality! Sarah M. has made my experience with Ideal Image amazing. She can handle my reaction to pain and does a great job distracting me when it gets a little uncomfortable. I only have three more treatments left and I'm slightly sad about it. I will be recommending Sarah and Ideal Image to many people. Thank you all for being so kind and welcoming, it is greatly appreciated.

I loved my experience here. Every time I came to an appointment, I was always greeted with kindness, professionalism & comfort. Sara K was my technician a majority of my visits & she always communicated clearly with me & made sure I was always comfortable. She worked with me to get the results I was hoping for & made my time at my appointments very soothing. I would definitely come back here for any touch ups in the future or to try any other services. 100/10 recommended!!!

Sara.K did a wonderful job. Really enjoy my treatment. Thank you

Love this location!! Sarah and Sara are amazzzzzing!!!

Amazing, very knowledgeable she walked me through what I was going to experience

May 11th 2022 update! Note that every experience I had at the beginning of my contract was great and all of my comments below about the ladies performing the treatments are true! HOWEVER!!! Make sure you know what you’re getting into with Ideal Image! They consider your contract fulfilled if they treat you 5 times and have super limited availability when it comes to scheduling. If you call and want to continue getting treatments during your contract, Ivy (receptionist) will repeatedly ask you if you have read/understand your contract in an attempt to make you feel inconvenient and stupid. ——————————————— From the moment I walked into the facility Glory made me feel so comfortable! She was friendly and knowledge which made my experience that much better! I love going back for the added benefit of getting to see her! UPDATE: I had Marissa for my second treatment. She was also wonderful! We had a great conversation for the entire hour I was there with her! UPDATE, UPDATE: Sarah was just as terrific as Marissa and Glory. These ladies are the best!

Great service!! Love the experience

Sarah M. is informative, professional, and just overall wonderful. Highly recommend laser hair removal from her!

People are very nice and very helpful!

Sarah was great! She made me feel comfortable and I felt like she took her time to get the more sensitive spots! The best so far! Highly recommend her!

Sarah M hands down the best. She is very informative, and professional she walks you through the process and makes you feel so comfortable you won’t realize your having a treatment done. You rock Sarah. I highly recommend Ideal image of Savannah

I’m beyond pleased with my lips! Sarah K did an amazing job! If u want them done this is where to go!

Sara K is simply fantastic! I am so pleased with my treatments with her. She is thorough and kind and answers all questions knowledgeably and professionally. I would recommend Sara K and Ideal Image for anyone interested in the very best experience. Thank you!

She made me feel very comfortable 😌

The human with whom I had a consultation was friendly, informative, and helpful.

I had a zoom meeting with one of the employees do decide if cool sculpting would be a good fit for me. The woman let me sign all of the papers stating that I would pay for a $2000 nonrefundable procedure. When I went into the appointment, the girl who was going to do the procedure took one look at me immediately told me that I didn't have enough fat for the procedure. When I called about getting a refund for a service they said they could provide me and then told me they couldn't, I was told it was nonrefundable and I could get a different procedure. After a few phone calls, they said they'd pay off MOST of my loan. I still had to pay for the $200 lotion that was for after the procedure. It was of no use to me because they couldn't even do the procedure. So I paid $200 for wasted time basically. Terrible experience, but at least they finally agreed to refund most of my money after telling me several times that they wouldn't.

After my pregnancy they want to charge me to do the three sessions I have left on my package that is already paid in full! Bad experience!

Great

The staff was great. They explained everything in detail before, during and after. Great experience and can't wait to go back for my second round 🙂

I want my account corrected please 🙏 thank you

It was great! Everyone was so nice!

Staff is excellent. Jessica (RN) over the top accommodating. However, corporates decision to move to a central reservations concept is a disaster. The services provided at Ideal Image are personal, yet they have removed the personal aspect of communicating directly with the local providers—those you establish relationships with. Simple questions or requests now take you to a third party with a ridiculous wait time. Not a very customer/client centered business model change.

Sara K is amazing and I love this place.! Their customer service is always spot on and they are knowledgeable, friendly, and efficient! 10 Out of 10!!!

Ideal Image Savannah has delivered such a great experience for me and my daughter. I’ve been using them since 2015 and have always been pleased with my results and the customer service is next level! Highly recommend!!

Sarah was awesome and made me feel comfortable. I can’t wait for my next appointment.

Today was a great visit but my overall experience is too early to evaluate at the moment. I am only giving a 3 star rating because I don't feel I can make a solid decision until my sessions have concluded.

My first hair removal appointment went very well! Thanks Sarah you were awesome!

I spoke with Sarah and she is absolutely fantastic. She gave me detailed information about what I should expect and is extremely friendly. I am definitely going to recommend Ideal Image and refer her!

Sarah is amazing very professional and friendly. Her work is precise, and she always goes the extra mile. I will not take an appointment unless it's with Sarah.

Jessica was my nurse and she was AMAZING She made me feel at ease and answered all my questions before my treatment started! Highly recommend Jessica!!!

Jessica the nurse has me glowing and always has a smile on her face

My Zoom appointment was a 10 out of 10! I felt comfortable and thought the person I spoke with was very helpful, authentic, and professional. My hesitation now is the extensive amount of recent negative reviews regarding service, lack of appointment availability, issues with credit financing and members unable to use their benefits within the membership timeframe. I don't like that I'm unable to schedule unless I pay for services in advance. Happy to pay a membership, but wont pay for services in advance given the feedback this company has received.

I loved my consultation

I had a great "First Appointment" experience at Savannah Ideal Image! The entire staff from the front desk to my nurse Sarah were super welcoming and very professional! Sarah was so kind and very knowledgeable! I was very nervous and asked a lot of questions but Sarah made me feel very comfortable! I am excited about seeing the results after my sessions are completed!

I don’t remember my nurses name but she was perfect! 10/10 I definitely recommend. 🙂

Great experience. Very professional and knowledgeable, easy to talk to, and made me feel very comfortable.

The work that ideal image does has great results but watch your wallet for fraud. They will charge you for “memberships” that you don’t even sign up for and when you finally catch it, they “cancel” that specific membership because they can’t provide the paperwork that shows you signed up for it. Thank goodness for being able to dispute charges with your bank. What a headache…. not to mention terrible to do to clients. I’ll never recommend Ideal Image for this very reason.

Scam

The nurse was very good that did my procedure very helpful but the office staff in the Reception area are not professional do not call back when you’re supposed to do not check for a scheduling that could be very much more improved in my book I had the hardest time keeping an appointment they would give me one and I and they would cancel it I was supposed to have this procedure this past summer and I just got it done on March 10 they do not call back and update you on your scheduling or anything you have to stay empty behind them and we spend way too much money for the services to be done that way but the actual procedure was great very happy once I was able to get it done

READ THIS PLEASE!!! DO NOT TRUST THIS BIG COMPANY AS THEY BASICALLY SCAM YOU OF YOUR MONEY! THEY EVEN CLAIM TO NOT DELIEVER ANY RESULTS! IF YOU SIGN A CONTRACT OF COOLSCULPTING, ECT. YOU HAVE LESS THAN ONE YEAR TO GET 8 SESSIONS DONE BUT HAVE TO WAIT 8 WEEKS IN BETWEEN BUT WHEN YOU TRY TO MAKE YOUR NEXT APPOINTMENT THEY'LL TELL YOU THEY'RE ALL BOOKED OUT UNTIL 3 MONTHS LATER!! THEN OF COURSE YOU PAY MONTHLY AND ONCE YOUR CONTRACT ENDS THATS IT! THEY CANT HELP YOU ANYMORE AND YOU DONT GET A REFUND AT ALL! OVER $4000 DOWN THE DRAIN! THIS BIG NAMED COMPANY IS SUCH A PHONY! THEY'LL PURPOSELY MAKE SURE YOU DONT FINISH WITHIN YOUR CONTRACT TIME TOO. DEAR "OWNER" DONT EVEN SAY YOULL ASSIST US ANY FURTHER BECAUSE WHAT I NEED IS MY MONEY BACK BUT YALL CANT EVEN DO THAT BECAUSE YALL CARE ABOUT MONEY MORE THAN THE CUSTOMERS!!! TRUST ME IM THINKING ABOUT SUING.

Payed for the full cool sculpting already but couldn’t make any appointments due to my work. I called to make appointments but my contract was already expired. They renewed it for me once and it expired again but I didn’t know any of this because they didn’t even call me to tell me this. So time went by and I’m calling about it and turns out it expired again. It’s only been 2 years during all of this. And every lady that I talk to on the phone has an attitude and tells me something different. They’ll act nice in person but on the phone you can hear their tone. One saying that I already completed ALL of my sessions when I’ve only had one and was told I have one more session left. Then another lady tells me I have 2 sessions left so I’m confused. And apparently we have our own accounts online to put a pause on our contracts so they don’t expire which nobody told me this. And now they can’t help me out anymore. They just don’t want to renew the contract again. So I spent $4000 on cool sculpting and only got one session done. Yes I get that it’s also my fault for being busy and not scheduling appointments in the 1-2 year contract time frame but still they could’ve been reasonable and if I had an account they could’ve sent reminders or called me or something especially if I only had one or two sessions left and already paid for the full thing. And I don’t even know how long the contracts are. But since it’s been a little over 2 years and then having to renew it I’d say it’s about 1 year? I wouldn’t know because they never told me to begin with. And of course they don’t offer refunds either. They care more about the money than the customers!

Sarah M. did my lip filler (my very first) and she was so informative and gave me room to decide what exactly I wanted and provided that for me. I loved how quick and painless the process was and I love that she let me know multiple times that I could reach out to her for any questions or concerns I have! The whole staff was super responsive, followed up, and made it so comfortable for me! 10/10 would recommend!

Ansley, Sarah M., Lucy and Ivy are awesome. They really make your experience friendly and wonderful.

Sara K. is very skilled and knowledgeable. She made me feel very comfortable and explained the process before, during, and after the procedure. She will be my go to person to provide future services.

Had a great experience …my nurse Jessica was so awesome and knowledgeable able my treatment. I will be back again. Thanks Jessica your wonderful:)

It's such a great feeling being treated like a V.I.P. and Sarah M. does that every time I come in for my laser hair removal appointments. A customer can usually see the commitment and professionalism from a employer in a business and Sarah M. is Five stars in my book. Thanks Ideal for having such a dedicated, caring professional in your employment

Great experience and lovely staff especially my nurse Sara!!!

This is my first experience trying this, 8 cycles into it. And I am already seeing inches lost around my stomach area. My clothes are fitting better.

Sara K has taken care of me a couple times now & she is absolutely amazing. So friendly & makes you feel very comfortable. Love it here 🥰

It hurt and they said if I didn’t like it I would have to pay for it anyway. So I just have to take the pain. Do not go to Ideal image. They are terrible and they don’t tell you if you change your mind that they will not refund your money. And it’s super expensive. Mine was almost 8,000 dollars. I would give 0 stars if it would let me.

Ansley, Sara K. And Sarah M. have been fantastic so far and have literally made this process so easy and fun for me. I am so happy with results so far and can’t wait to get through treatment. I feel very confident that they will give me the best results!

Great customer service & flexible booking hours.

Sarah M is wonderful, knowledgeable, gentle and supportive.

Lip fillers with Sara K Love the way everything turned out with minimal pain expected more pain than I received they look very natural and I loved my appointment and had a great experience

Thanks Sara for my treatment today. You were great!!!

Everyone there is professional and kind, especially Sara. The waiting room (I've never had to wait) has hot coffee and tea. Sara is conscientious and a pleasure to work with - she knows her skin care and makes you feel really comfortable.

Sara K has been amazing, she’s my favorite! I just finished my laser treatment and I am setting up another session for a different area. The staff is always friend. The nurses have been very knowledgeable. I will recommend them to anyone. They offer several different services .

Received first time lip fillers and Sara K. did an amazing job! Very professional and upbeat! Can't wait for my second round with her!! Thx so much!!!

Sara K is amazing! Very knowledgeable and made the laser treatment semi enjoyable 😜

Jessica was awesome, first treatment I was scared she put me at ease and was very helpful. Thanks Jessica.

It was my first experience with Ideal Image, and Jessica did an amazing job. She took time to explain everything before, during, and after my procedure. What a great experience!

Ideal Images are short staffed nationally and it’s unfortunately being taken out on clients. Cant get your appointments in because they’re short staffed, and when your contact ends it’s over. I’d recommend going somewhere that charges per visit and will accommodate you when needed instead of Ideal Image where you’re nothing but a contract that your local office has no say over. For all the $$$ they charge I would hope for better customer care.

I’ve only had two sessions of laser hair removal and I can already see a difference! I can’t wait for my end results

Jessica was amazing! I scheduled my next visit with her. She was very knowledgeable and accommodating! Incredible experience!

I bought a package, over $3000 worth. Went in to have the 38 botox units. A couple days later Ideal Image called and said they gave me 6 extra units. I did not authorize this. I signed up with Ally to pay these treatments off, however after the first visit and being charged more, I got a bad taste and decided to cancel the contract . Still trying to get this cleared up

Great service, just need more availability on appointments.

The staff was pleasant and very approachable I was able to ask any question that I had at the moment and I felt comfortable asking those questions as well.

The nurse that I had that day was great. Very helpful, knowledgeable and kind.

scheduling is always changing due to training, I have a tight schedule and do not appreciate being moved around due to your training. Plus none of the $10,000 I spent seems to be working the way you promote it to.

I was pleased with the Botox consultation and the process however I was discouraged and upset that I wasn’t denied filler, based on having an allergy when I have not had an issue with fillers before , I was willing to sign a waver. I am upset that I spent 1.5 hours on the phone the night before getting the best treatment plan and was so excited to be told NO!

It's sad that during a time when people were getting sick so often you all are gonna take my money and not let me use it towards a service because the time expired. You all got the money and don't have the heart to work with someone that literally couldn't make it in before the deadline date. That's sad! I will not use yall again.

Jessica was awesome! Great experience!!

I’ve been going to Ideal Image since 2012 and I LOVE IT 🥰!! The Staff is Amazing Maggie she does my Wrinkle Relaxer and my underarms treatment! Sarah M., Ansley, Sara K. Jessica are Fantastic Nurses too!! The front desk Admin Irenette & Ivie are Wonderful making my scheduling so easy and they are so Polite & Professional!! Thank you so much 😊 Mrs. Jones

I was nervous about my first appointment but I was in great hands with Ansley. She was kind and did a fabulous job.

So I am on day 10 of my second time getting botox with ideal image aka when it starts to kick in... and I LOVE the results! I am 24 and getting "baby" preventative botox. My results were so smooth/clear/lifting from the first time that my dad even asked if I changed my makeup (shoutout to Ansley!!!). Jessica was my injector this last time and Ansley was the first - both ladies were so professional and knowledgable about facial anatomy. They both took the time to analyze my facial structure to see where I would get the best results. They were calculated with the injection sites and maintained the highest standards of cleanliness (especially during COVID). I value that the ladies at Ideal Image are personable and that you will feel comfortable talking with them about your goals from their care. I was very comfortable throughout the process and will always recommend them!!!

Sherry was wonderful and gave me lots of information!! Im very excited for my appointment and results

Ansley was amazing! Very thorough for my first treatment. Everyone I’ve spoken with has been very professional. I’m very happy with my decision!

Sarah M. is AMAZING! She is super friendly, professional and a total sweetheart. She is very aware and informative of all services! Sarah M. is Ideal Image !!!

Jessica was my nurse and she was the best. Very Professional!!!! I Highly Recommend!!!!

Ideal Image has been wonderful with my Botox. They always see me in a timely manner, and I have never had ANY issues with the procedure. In addition, I receive a follow up phone call after every procedure to ensure I had no complications. Ansley and Jessica were both tremendous help in this process and were friendly faces when I arrived. They made my experience phenomenal. I look forward to using Ideal Image again in the future!

Everyone was sooo friendly. Sara K was fantastic. She sooo sweet and made my visit quick, comfortable and all around easy experience. -Savannah F

I paid over 3K and I had one more treatment left but they were delayed due to Covid, however the employee told me I would be able to come back and have my last treatment and then all of a sudden the day before I was scheduled to go in called and said they changed their policies and I was not covered for the last treatment and I would have to pay roughly $600 for my last treatment. She acknowledged telling me I had one treatment left but basically said sorry there was nothing she could do and couldn’t honor a treatment I paid for already!!!! All my hair is back anyways so it wasn’t worth it in the first place. SAVE YOUR MONEY!

So professional. So informative. Great prices.

Sara K. Is awesome she really took her time and gave me exactly what I wanted which was full and plump while keeping my natural shape, can’t wait to come back for more !!!

Lucy the dcc was so awesome helping me get started and learning all about ideal image!! Definitely recommend!

Highly recommend this location! I’ve been here multiple times and am always taken care of and feel comfortable in every procedure I receive

Sara K, I really like the way she did on me, ladies and Gentlemen she really work every piece on you and also I really appreciate today ( I forgot asked her name) to the reception for helped out with everything. Wonderful team Ideal Image. 😉

The staff here are incredibly rude, and although I was told I was supposed to show up for a 5:40pm appointment, I showed up at 5:38pm and was told my appointment was at 5:20pm. I have to drive two hours to get to this location, and it's not the first time staff has been difficult to deal with. Even though I had to change my plans in order to make the drive for my appointment, the staff refused to see me or reschedule. I was left crying in the lobby, and left with only the offer of a tissue. I will never return there.

What a great atmosphere and they are so helpful! I absolutely love coming here!! Always so friendly and professional!!