Baltimore (Arundel Mills)

7556 Teague Road
Suite 112
Hanover, Maryland 21076
410-514-6041

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday 08:00am - 04:00pm
  • Our Hanover MedSpa is located in the Medical Business center across from Arundel Mills Mall and the New Live Casino, right inside Teague Road and Route 713. We are just minutes away from Route’s 100 and 295 which is a straight shot from Washington DC.
  • Our Nurse Practitioners come from extensive medical backgrounds like Critical care and ICU, so their bedside manner is second to none. Along with Laser Hair Removal, they are thoroughly trained in a number of the leading Medical cosmetic services such as CoolSculpting, Ultherapy, Forever Young Broadband Light Therapy, and injectables such as Botox, Juvéderm and many more.
  • Living in the DC metropolitan area, you know, it is essential to always look and feel your best. The Social scene is one that is talked about by some of your favorite music superstars like Chris Brown and Wale. Let us take your look to the next level through all of the many services we have to offer. Your treatment will be personalized specifically for you by one of our consultants and carried out by one of our highly trained medical professionals.
  • We are here for you! Whatever the question or concern, our team is readily available Monday-Saturday to answer your questions. We have even extended our hours until 8pm, four out of six of our business days, to see to it that you are taken care of. Call or drop in to our location. We’d love to meet you!
From 64 East or West:
  1. Take Gene Snyder (265) north.
  2. Follow to Westport Rd. (Take this exit)
  3. Take a right off the ramp.
  4. At the 2nd stop light turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
From 71 North or South:
  1. Take Gene Snyder (265) south.
  2. Follow to Westport Rd. (Take this exit) 3.At the split continue to follow Westport Rd. to the right.
  3. Merge onto Westport and follow to the 2nd stop light.
  4. Turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
3.8/5
3.8 /5
489 Reviews

Google
1.0/5
Jun 13, 2022
Google Ideal Image Arundel Mills
Very unprofessional. Refused ALREADY PAID for service for an invalid issue. They refuse to give names or contact info for management or even contact them so you can speak to them. Add to that, at previous visits I was questioned about my ethnicity as well as had them bring other staff in to “consult” viewing personal areas of my body. Was even told that I could email pictures (which would be explicit) of areas that would be treated to see if they could do it based on my skin color. Avoid at all costs. You get what you pay for.
Google
5.0/5
Jun 9, 2022
Google Ideal Image Arundel Mills
Great experience!!!!! Will come bck..!!!
Google
5.0/5
Jun 7, 2022
Google Ideal Image Arundel Mills
My provider was very thorough and easy to talk to! The receptionist was very calm and patient with the influx of people and phone calls. That was the enjoyable part. The laser was painful, as always 🙂 but I’m about to schedule my next appointment of course!
Google
1.0/5
Jun 6, 2022
Google Ideal Image Arundel Mills
The technician cut me when she was shaving and the missed a couple of spots completely when doing the laser treatment like there was still long hair there I don’t understand what I’m supposed to be paying for.
Google
5.0/5
May 27, 2022
Google Ideal Image Arundel Mills
Rachel is the ABSOLUTE BEST!!! I get laser hair removal and have VERY sensitive skin so i need breaks and she’s so patient and NEVER makes me feel rushed or that she’s annoyed or frustrated. Always a good experience with her!
Google
3.0/5
May 26, 2022
Google Ideal Image Arundel Mills
It was really good and informative but very expensive I think everyone can not afford to pay
Google
5.0/5
May 26, 2022
Google Ideal Image Arundel Mills
Pleasant
Google
3.0/5
May 24, 2022
Google Ideal Image Arundel Mills
For the most part I am pleased with the services that I am provided; however the young ladies at the reception counter could be a little warmer and hospitable! I am never greeted (hello, good afternoon..etc).. when I arrive! When I leave it’s nothing said.. (have a good day.. or see you next time )! They seem a little cold and unfriendly!
Google
1.0/5
May 23, 2022
Google Ideal Image Arundel Mills
Very bad experience for scheduling appointments.appointments are always pushed to 8weeks, the max time frame to schedule another appointment. It can be between 6-8 weeks but appointment setter always try to push it up to max time which is 8 weeks. So basically trying to give the least number of appointments in 16 months contract period. There is never anything available after 6 week period . After lot of struggle staff still give appointments at 7 week mark . So not happy with this policy.
Google
2.0/5
May 20, 2022
Google Ideal Image Arundel Mills
For this Ideal image location, they are always running behind. Most of the time I’m waiting 45-60 min past my appointment time until I’m seen. The appointment itself is so rushed and the RN didn’t really ask any questions. The Towson location is more laidback and they actually listen to you at the beginning of each appointment. I would rather drive the extra 20 min to that location.
Google
5.0/5
May 19, 2022
Google Ideal Image Arundel Mills
Awesome & very welcoming
Google
5.0/5
May 19, 2022
Google Ideal Image Arundel Mills
Professional setting and great customer service!
Google
1.0/5
May 17, 2022
Google Ideal Image Arundel Mills
they say you have 9 sessions, but don't tell you that you have to get all of them done within 16 months. They are very misleading. They will tell you anything to sell you the contract but make it difficult for you to get all your services done on time. A couple employees informed me that they are surprised no one has sued yet, and that the sales people do give people the wrong information. Only good thing is the results are great.
Google
1.0/5
May 14, 2022
Google Ideal Image Arundel Mills
Absolutely the worst customer service. They said once hair removal is complete, they move into the extended contract in which there’s a fee. However the treatments didn’t work, there’s definitely a reduction, but still have to shave every day… and they’re making us pay for appointments now because 16 month contract is up. We were told the extended contract period begins when there’s no hair and that’s absolutely not the case! Do NOT waste your money. Do yourself a favor and go elsewhere.
Google
5.0/5
May 14, 2022
Google Ideal Image Arundel Mills
Excellent
Google
1.0/5
May 13, 2022
Google Ideal Image Arundel Mills
They were not prepared for my appointment, stating that they did not have a room/machine for darker skin. The wait was longer than I've experienced in the past.
Google
5.0/5
May 11, 2022
Google Ideal Image Arundel Mills
The scheduling still sucks, but Rachel has made my experience worthwhile! She is so kind, gentle and patient!!!! These 5 stars are for Rachel!!!!
Google
5.0/5
May 11, 2022
Google Ideal Image Arundel Mills
Rachel is AWESOME! Very thorough and she communicates well the entire time with me. I’m very comfortable with her and always hope to get her!
Google
1.0/5
May 8, 2022
Google Ideal Image Arundel Mills
This place is a SCAM. I’ve tried rescheduling an appointment for almost 3 months now. They keep cancelling last minute and offer no alternative time. Do not waste your money, go somewhere else
Google
5.0/5
Apr 26, 2022
Google Ideal Image Arundel Mills
Staff was very friendly and knowledgeable.
Google
1.0/5
Apr 25, 2022
Google Ideal Image Arundel Mills
Extremely poor customer service. This place does a poor job of virtual consultations. Upon arrival, the nurse may tell you different treatment areas are needed, then the corporate office will try to tack on another thousand dollars to your bill. I have been waiting for five weeks for a manager to call me back. Don’t hold your breath and get a refund through your bank! Also, making an appointment is almost impossible as you have to contact the corporate office which almost always has a wait time and even with the automated callback system I’ve missed a call several times and spent two hours just trying to schedule an appointment.
Google
5.0/5
Apr 25, 2022
Google Ideal Image Arundel Mills
Every experience I’ve had at the arundel mills location is consistently pleasant and professional. I was seen quickly, but not rushed through my appointment. Would definitely recommend to friends.
Google
1.0/5
Apr 20, 2022
Google Ideal Image Arundel Mills
Paid $437, received the text/email confirmation, and take time off work to show up. When I show up the front desk tells me somehow my appointment got cancelled. It’s common courtesy to atleast tell me my appointment is cancelled after planning my whole day around that appointment.
Google
4.0/5
Apr 20, 2022
Google Ideal Image Arundel Mills
She was wonderful a true con artist got me but I just am scared about how effective it is.but overall it was very good and she gave so much good information. I am always sceptical and run from things like this but got my curiosity going.
Google
5.0/5
Apr 19, 2022
Google Ideal Image Arundel Mills
Excellent
Google
1.0/5
Apr 16, 2022
Google Ideal Image Arundel Mills
I don’t see any results in my procedure I not recommended this at all, don’t waist you money on this . I still waiting for the call from the manager . This people don’t care about you results they just want the money and somethings is people like me, I have to working hard for paying 3,300
Google
5.0/5
Apr 13, 2022
Google Ideal Image Arundel Mills
It was great.
Google
1.0/5
Apr 6, 2022
Google Ideal Image Arundel Mills
This was my fist time using this specific location. Pam NP is rude and has absolutely no customer service skills.
Google
5.0/5
Apr 5, 2022
Google Ideal Image Arundel Mills
Wonderful care. Thank You
Google
1.0/5
Apr 4, 2022
Google Ideal Image Arundel Mills
Sunday my appointment went great and my tech was amazing but ideal image as a whole are unreliable and the worst company I have ever worked with. They lied to get me in the door, can never get me in for my appointment or cancel them after they make them and then tell me my contract is up.
Google
5.0/5
Mar 31, 2022
Google Ideal Image Arundel Mills
Amazing service and very satisfied. Thanks 🙏
Google
5.0/5
Mar 30, 2022
Google Ideal Image Arundel Mills
Love going here for my full face laser hair removal. Every provider I’ve had has been great. I reached my maximum laser level today and was nervous about the pain, but Rachel supported and comforted me by offering to try it first and if I wanted to take it back down I level I could. I ended up sticking with the level because Rachel was fast and put finger pressure on the right spots at the right time to alleviate pain. Thank you Rachel and Ideal Image!
Google
1.0/5
Mar 29, 2022
Google Ideal Image Arundel Mills
The rating is based on the overall experience. The front desk is not covered. When I walk in I hear people in the back talking and after a while they come out. I have to call towson to get an appt at Arundel Mills location because the phone does not get answered and when I leave my appt maybe someone is at the desk but most often not. If I didnt know any better I would have sworn I bought a groupon. Customer service needs improvement.
Google
5.0/5
Mar 28, 2022
Google Ideal Image Arundel Mills
On January 24th, I had the best experience I have ever had at an Ideal Image at the Arundel Mills location with Emily! I have been going to both the Canton and Towson locations since 2021 and each of them need employees like Emily. Honestly, the service that I received from Emily should be the gold standard for all customers who are receiving laser treatments experience. I received laser treatments for my under arm, linea, full bikini and perianal as well as lower legs. Emily greeted me in the reception area and was very thorough with me in her assessments and about the numbing cream I requested. She was respectful and professional. She told me what she was doing as she treated each part of my body and she kept me engaged during the session. She kept me covered during the procedure in a dignified way. Emily shaved my areas that I couldn’t or didn’t quite get to prior to my appointment. She cleaned off my areas where she applied the white lines to guide my treatment and then applied aloe vera to each area after treatment. I never met Emily before January 24th and to think that I had reservations about traveling all the way to Arundel Mills area for laser treatments! However after the treatment I received , I would drive to Arundel Mills over and over again. We can all agree that Laser treatments can be uncomfortable but Emily made my experience manageable. Too many times we hear about employees who miss the bar or fall short of customer service when interacting with patients, I would be remiss if I did not share my experience with you. Emily sets the bar and is truly an asset to your location and to the overall Ideal Image brand. I also sent this review to her manager!
Google
5.0/5
Mar 28, 2022
Google Ideal Image Arundel Mills
Provider was very professional.
Google
1.0/5
Mar 28, 2022
Google Ideal Image Arundel Mills
The membership didnt save me anything on my next purchase. I would never tell anyone to purchase the membership, Ultherapy or cool sculpting. The Ulttherapy was very painful! After one month, I have not seen any results on my arms or face. Never going back here.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Arundel Mills
OMG! Whoever hired Paris M. to work the front desk is a genius! She’s awesome. I walked in with questions and left after signing up for a membership and an appointment for laser hair removal. Plus, I’m sure that I’ll be back to sign up for additional services. Thanks Paris M.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Arundel Mills
Rachel my technician for my Ultherapy treatments was fantastic! She let me know how long the procedure would take, what levels of pain could be associated with each pass and assured I was okay with each before proceeding. I highly recommending asking for her as your technician!
Google
5.0/5
Mar 25, 2022
Google Ideal Image Arundel Mills
Rachel was so cool and professional. Great to talk to, quick, and efficient!
Google
5.0/5
Mar 24, 2022
Google Ideal Image Arundel Mills
The service itself I rate a 3 because the way this company promotes themselves will have you thinking you are going to be hair free after your treatments when in actuality there's no guarantee of that. I'm AA with black coarse hair (which per them is the best hair type for these treatments). After I completed all 9 sessions and questioned why I still had hair I was told they only guarantee an "improvement" and not complete hair removal. The improvement per them is that the hair growing in would be finer and less coarse. When I then asked why did they advertise themselves as a hair removal company they went on to explain that because a certain percentage of hair does get removed, that technicality allows them to label themselves a hair removal solution. If it was sold to me that way then I would've had less disappointment as my expectations would've been different but that part isn't mentioned during the consult, it's only listed in the fine print of your contract so just know that much before you go. Update: I am two years post-treatment and about 85% of the hair is back. The temporary finer hair is only finer while they are zapping it out every few weeks during your treatment sessions. Once that's over, and as soon as u go back to shaving the hairs u are pretty much back to where you started and so it is truly a waste of your thousands. Also that lifelong membership they say u have, it's not free. You have to pay each time u come in to have treatments on the area u already paid for.... for the rest of your life. This company is a whole scam.
Google
2.0/5
Mar 23, 2022
Google Ideal Image Arundel Mills
It’d be nice if someone could answer the phone every once in a while.
Google
5.0/5
Mar 23, 2022
Google Ideal Image Arundel Mills
Rachel is amazing and friendly! Treatment was performed correctly.
Google
5.0/5
Mar 18, 2022
Google Ideal Image Arundel Mills
Rachel is amazing!!! So comforting and answered all my questions!
Google
5.0/5
Mar 18, 2022
Google Ideal Image Arundel Mills
Rachel is so kind and made my experience as pleasant as possible.
Google
5.0/5
Mar 18, 2022
Google Ideal Image Arundel Mills
Rachel was great, personable and thorough. I’d highly recommend her services.
Google
1.0/5
Mar 18, 2022
Google Ideal Image Arundel Mills
is really hard to get an appointment and the app on my iPhone doesn't let me to schedule from there, it says to call Ideal image. I did and they didn't even know how to fix it
Google
1.0/5
Mar 17, 2022
Google Ideal Image Arundel Mills
It was awsome
Google
4.0/5
Mar 14, 2022
Google Ideal Image Arundel Mills
I went yesterday for a laser touch up. That portion of my experience was fine. Kelly was great.. The receptionist however was horrible. 20 minutes to check out. She wasn't even going to ask for the copay. I pay and I'm standing there and she's like what else do you need? I'm like a receipt!! I asked if it would be emailed. I'm still waiting for it. Horrible
Google
5.0/5
Mar 9, 2022
Google Ideal Image Arundel Mills
I had an excellent virtual meeting. I was worried that the company would be really pushy and I am not quite ready to do anything. I just wanted information. That’s what I got from my very helpful representative. When I am ready, I will come to Ideal Image because of her knowledge and demeanor.
Google
1.0/5
Mar 7, 2022
Google Ideal Image Arundel Mills
I felt rushed and I’m pretty sure the nurse didn’t get all the hair in my bikini after I told her and showed her. They were not warm and friendly and didn’t seem like the wanted to be there. I won’t ever go back to there.
Google
5.0/5
Mar 5, 2022
Google Ideal Image Arundel Mills
Rachel was great and very caring.
Google
5.0/5
Mar 5, 2022
Google Ideal Image Arundel Mills
I had my first laser appointment yesterday, at first I was skeptical based on the reviews I have been reading on here. However my first appointment was not bad . I had Rachel (technician) she was very nice and patient with me. Very professional and good service. I hope I continue to experience the good service like the one Rachel provided .
Google
5.0/5
Mar 5, 2022
Google Ideal Image Arundel Mills
Rachel was so great! Very knowledgeable and accommodating! 10/10 recommend seeing her.
Google
5.0/5
Mar 4, 2022
Google Ideal Image Arundel Mills
Professional and friendly. Danielle was truly fantastic!
Google
5.0/5
Mar 4, 2022
Google Ideal Image Arundel Mills
The team at the Arundel Mills location were awesome. I was in and out and did not have a long wait before being taken in for my appointment. I would definitely return to this location.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Arundel Mills
The lady was pleasant but I was disappointed that there are no appointments available until January. After January I wasn't able to get a second appointment until April. After constant calling to get a closer date. I was told to keep calling tobsee what opens up. I have had to wait months to get an appointment. The customer service team kept hanging up on me requiring 2 to 3 calls. The sales person did not answer my question about appointment availability. I had to wait 2 months for my first appointment and 4 months for my second. If I knew I would have to wait and keep calling to get an appointment. Completely not happy with the way i have been treated.
Google
1.0/5
Feb 25, 2022
Google Ideal Image Arundel Mills
Lack of customer service. I am being charged on my account and they will not allow me to schedule an appointment. Closed my account out in January but still billing in February…
Google
5.0/5
Feb 24, 2022
Google Ideal Image Arundel Mills
Hello everyone. If you are thinking about laser hair removal, I highly suggest the Anne Arundel office. Rachel was my very own ‘Saint Monica & Saint Camillus’ all wrapped into one. There no words for the level of care and time she took with me, and I am a 10 on a scale for a poor tolerance. She obviously has a wealth of goodness in her life because she had tons to show me in the twenty minutes I was with her…. Thank you Rachel. I wish I could tip.
Google
5.0/5
Feb 18, 2022
Google Ideal Image Arundel Mills
Excellent customer service 👏
Google
3.0/5
Feb 18, 2022
Google Ideal Image Arundel Mills
Today, my technician was great and knowledgeable. However, the front desk workers were less than hospitable. I felt so disappointed. These services are an investment and friendly customer service should not be a bonus but an expectation.
Google
5.0/5
Feb 15, 2022
Google Ideal Image Arundel Mills
Omg,!!!!! I had my app today with Rachel, she was soo nice to me and she absolutely make my time here very easy, I’m usually a cry baby but this time was really easy, she make pauses while doing my laser, and I was done fast, I 100% recomend her
Google
4.0/5
Feb 14, 2022
Google Ideal Image Arundel Mills
I am pleased with my overall experience with Ideal Image. There were some minor discrepancies with my laser treatment plan but the technicians and receptionist were very professional and accommodating as they worked to get the issue resolved.
Google
5.0/5
Feb 14, 2022
Google Ideal Image Arundel Mills
Had a wonderful visit with Emily. Her professionalism put all of my fears to rest. Best technician I have encountered.
Google
5.0/5
Feb 12, 2022
Google Ideal Image Arundel Mills
Lovely friendly
Google
5.0/5
Feb 12, 2022
Google Ideal Image Arundel Mills
Service was great. Staff is always professional.
Google
1.0/5
Feb 9, 2022
Google Ideal Image Arundel Mills
Bait and Switch.... The people you speak with on the phone for your consultations are night and day then some of the people who work at the locations. I had some issues with my 1st Botox treatment and the customer service that was provided to me was subpar, non-responsive and/or combative. I then had to reach out to their 1-800 number who surprisingly provided me with a free treatment since they agreed it should have been handled better. They even apologized for this location saying they have received multiple complaints due to management turnover and urged me to go to one of their other locations that were both over an hour away. Since this location was the closest and my original nurse practitioner was very pleasant I decided I would try again. This was a very bad decision! The one I had today was combative off the bat with me saying I had unrealistic expectations after reading why I was there. I don't think saying you want to focus on one particular area (my 11's between my brow) and not my forehead is unrealistic when that is what I paid for and request but did not receive in my initial treatment. When I told her I had come back to have my initial complaints documented that the tech I spoke with agreed with me not to mention their higher ups agreed as well which provided me with this do-over service. Unfortunately today's experience only solidified the fact that Ideal Image Arundel Mills has lost my future business.
Google
5.0/5
Feb 9, 2022
Google Ideal Image Arundel Mills
Amazing experience. I consulted for CoolSculpting and throughout the process they have guided me and clarified any doubt or question. The appointment and process was great, registered nurse was amazing, so patient, calm and professional. COVID-19 protocol in place, super clean facilities and state of the art equipment.
Google
1.0/5
Feb 8, 2022
Google Ideal Image Arundel Mills
I am disappointed in my results- I see no improvement 😞
Google
1.0/5
Feb 8, 2022
Google Ideal Image Arundel Mills
Please please please don’t go to these people. A rip off. I was recently told I have to pay to get sittings because my “contract ended”. I paid $5000 for this laser hair removal and they were not giving me appointments. Sometimes there excuse was that we haven’t opened future months and sometimes they were closed due to Covid. For instance after winter I didn’t get another appointment all summer. The funny part is now that I have to pay appointments are available the same week for me to come in and get treated. When I spoke to the lady on call , she said I have to go in and talk to the manager and she can extend my contract. I asked her to please make sure the manager is available when I go in. Then 2 days before I called again and asked the lady to make sure the manager is in the office. Both ladies said they will email the manager and that the manager will give me a call. I received no call. Of course when I went in Manager confirmed that she had no clue about me. No one informed her of my concern. No one submitted request to extend the contact. When I spoke to the manager she said she cannot extend my contract. I paid 5000 bucks and they are not even giving me the sittings I need. I also bought lifetime warranty that is no where to be applied. Manager also agreed that the management is aware of the issues and that they don’t have appointments to give it to people in timely manner and still nothing. Not to mention only few people are friendly rest don’t care and even if it hurts and you ask them to stop for a break they keep going. I asked and called 3 different times for refills on my numbing cream, didn’t get any. SAVE YOUR MONEY DO NOT GO TO THEM FOR ANYTHING.
Google
1.0/5
Feb 8, 2022
Google Ideal Image Arundel Mills
PLEASE PLEASE PLEASE DO NOT WASTE YOUR MONEY, ITS A SCAM If your situation is like mine and many others with similar reviews, please file a consumer complaint at 1. State of Maryland Attorney General's office - Consumer Protection Division 2. Federal Trade Commission 3. Better Business Bureau 4. if you can better yet, fie a lawsuit I signed a contact with Ideal Image for hair removal services. I was recently told I have to pay to get sittings because my “contract ended”.When I had signed the contact,Kelly (sales rep)at Arundel Mills location had told me I will get 6-10 treatments and if after that you need more we will provide you with that and had said the contact will extend after reviewing your hair at that time. I paid $5100 for this laser hair removal treatment including lifetime warranty. Everytime I will go to schedule my next appointment they will ask me to go home and call to make an appointment. When I would call and ask them to make appointment after 5-6 week gap they will inform me that their next soonest appointment is 4 months from now and this was each time. Sometimes there excuse was that we haven’t opened future months and they were also closed due to Covid for a period of time. For instance, after winter appointment I didn’t get another appointment all summer, the next soonest appointment was in the fall. The funny part is now that I have to pay, appointments are available the same week for me to come in and get treated. When I spoke to the Tavia on call to make an appointment few weeks ago, I was told I cannot make an appointment to see the manager without entering my credit card info into their system.She said I have to go in and talk to the manager and she can extend my contract. I asked her to please make sure the manager is available when I go in. Then 2 days before my appointment I called again and asked the lady to make sure the manager is in the office. Both ladies said they will email the manager and that the manager will give me a call. I received no call. Of course when I went in, the Manager confirmed that she had no clue about me. No one informed her of my concerns. No one submitted request to extend the contact. When I spoke to the manager she said she cannot extend my contract. I paid $5100 and they are not even giving me the sittings I need and are listed in the contract. I also bought lifetime warranty that is no where to be applied. Manager also agreed that the management is aware of the issues and that they don’t have appointments to give it to people in timely manner and still my contract was not extended. The agreement states "The LHR package includes unlimited treatments within your prescribed treatment interval. Treatment intervals range from 6-10 weeks. Price per session derived using a 9-treatment plan of 5 standard treatments and 4 touch-ups." It is there responsibility to give appointments in timely manner and not take on more clients if they cannot handle the load. Not to mention only few people are friendly rest don’t care and even if it hurts and you ask them to stop for a break they keep going. I asked and called 3 different times for refills on my numbing cream, didn’t get any.
Google
5.0/5
Feb 7, 2022
Google Ideal Image Arundel Mills
Everything was explained thoroughly and the staff are amazing. I had a great experience and would highly recommend Ideal image.
Google
1.0/5
Feb 7, 2022
Google Ideal Image Arundel Mills
There is lot of scams in their policy. I purchased laser hair removal plan and due to covid the location was closed or will be over booked for months. It was really hard for me to get all of my 9 appointments into 16 months. And when I tried to call then everyone is telling me different story about my Sessions “oh you are fine with 5 appointments” “oh you actually have 9 appointments” “oh it not right it’s this and that” alot of Excuses. The last time I called the lady was Accusing me that i was lying that the location was close cause of nurses were having covid. And I kept telling her that it was the location who called and canceled my upcoming appointment and rescheduled it. There company has lot of scams for their customers. And I am not even seeing any difference on my treatments. Every time when I talk to the nurse who are treating me in my appointments about what I see on my hair growth they all will say different things. And when I say that last time the other nurse said this thing then they will be like “oh she was wrong”. Is that how they work? Plus all nurses do the treatments differently. For example. I have got full legs and some will start from the Bikini line and some will start 5 inches lower or even lower then that. This is stupid. I am so not satisfied with their services. If I could I would have canceled it but they don’t even do that. I have tried to get in touch with hire Authority people but all the time the call center people will say “they will email the corporate and someone will get back to me” but no one calls or email back. This is really making me ANGRY. This things are making me file a lawsuit for scamming people on few other things as well.
Google
4.0/5
Feb 4, 2022
Google Ideal Image Arundel Mills
I previously posted a review that was fairly negative and I felt the need to update my comments. Originally I was very frustrated that appointments were so difficult to get and that my treatments were spaced so far into the future that i felt the 18 month deal i signed up for was unfair. It was recommended to me by staff at the local office to download the app and occasionally check for appointments that open up within my treatment window. I have been very successful at rescheduling these far appointments into my treatment window and i haven't missed any opportunities due to appointments availability. Rescheduling on the app has been very easy. The providers have also been amazing. I'm a happy customer.
Google
5.0/5
Feb 4, 2022
Google Ideal Image Arundel Mills
My personal experience with Ideal Image Arundel Mill was always of the highest quality, they attend on time, they explained the process, they accommodate the shifts to my schedule and Danielle is super professional, caring and responsible. I definitely recommend Ideal Image 100% and especially Danielle as the best cosmetic service at the best price.
Google
5.0/5
Feb 4, 2022
Google Ideal Image Arundel Mills
Very professional
Google
5.0/5
Feb 3, 2022
Google Ideal Image Arundel Mills
Very happy with today's appointment, very efficient and was able to make my next appointment when checking out.
Google
5.0/5
Jan 31, 2022
Google Ideal Image Arundel Mills
Everyone is so nice. The technician did an amazing job...... I would definitely recommend this service.
Google
5.0/5
Jan 28, 2022
Google Ideal Image Arundel Mills
Everything was great Nicole was wonderful she went above and beyond I got a great price
Google
4.0/5
Jan 28, 2022
Google Ideal Image Arundel Mills
Was great
Google
5.0/5
Jan 26, 2022
Google Ideal Image Arundel Mills
good
Google
2.0/5
Jan 26, 2022
Google Ideal Image Arundel Mills
I signed up and paid for a service. I was told that someone would contact me to set the Cool Scult appt. I was also told that a touch up appt for laser treatment was made and it wasn't! I also have yet to receive a call to set my Cool Sculpt appointment. This just feels like Ideal Image sends the nicest reps to talk you through your concerns, have you sign up, take your money and then NOTHING!
Google
1.0/5
Jan 26, 2022
Google Ideal Image Arundel Mills
I paid for a laser hair remover I paid everything on time and my treatments were barely finished only to find out that I paid for a treatment that was only for 16 months a treatment that did not even reach nine treatments I am so disappointed in this place because I thought that paying for the treatment in full I was going to receive the nine treatments only to realize that I did not complete the nine treatments And the appointments they would leave me they were really far apart almost in two months I had to wait for an appointment. All because they did have any appointments available Soon. which made it almost impossible to have every appointment every eight weeks . And what annoys me the most is that in the last treatments I received and I went to the treatments they were confusing me because they didn’t know what part they had to treat me for, after this happen the same thing keep happening every single appointment I went I had to go four different dates to talk to the secretary that they would keep Messing up the part that I had to get done.only to realize when I had my next appointment that they would still have the same mistakes . It is not fair that they were confusing me with the treatments and I did not receive the full treatment as I had paid. I recommend that before signing a contract you read it very well for how long it is because at the end of the contract you might not even make it to how many treatments you were supposed to get, because if you don't you won't complete the treatment and the time will run out.
Google
3.0/5
Jan 24, 2022
Google Ideal Image Arundel Mills
I had to have appointments rescheduled multiple times because a lack of staffing which caused me to not get as many laser hair removal appointments as I should have in the allotted time frame. I was told when I first started that with the lifetime guarantee I could keep coming back until my hair was fully gone. Well, it isn't fully gone and I have to pay for more appointments if I want to go back. If I'm paying this much for a service, I expect to be fully satisfied with the results and I'm disappointed.
Google
5.0/5
Jan 23, 2022
Google Ideal Image Arundel Mills
Danielle was ready for me when I arrived. Although it was early Sunday morning, she was in a good humor (nor sure I would be) and helped me with my service. I recommend her and Ideal Image!
Google
3.0/5
Jan 19, 2022
Google Ideal Image Arundel Mills
Too difficult to get appointments
Google
1.0/5
Jan 17, 2022
Google Ideal Image Arundel Mills
I did a video consult. Agreed to the service that I could not get an appointment. What was the point? I received the service elsewhere.
Google
5.0/5
Jan 14, 2022
Google Ideal Image Arundel Mills
Very good experience with Daniel
Google
1.0/5
Jan 13, 2022
Google Ideal Image Arundel Mills
Rude / untrained / unprofessional staff
Google
5.0/5
Jan 12, 2022
Google Ideal Image Arundel Mills
My exeriences at Ideal Image Arundel Mills MD have been extremely pleasant. Both times I have been lucky enough to be treated by Rachel. She has been very professional while still being friendly and caring. I can't wait to come in for my next treatment.
Google
1.0/5
Jan 12, 2022
Google Ideal Image Arundel Mills
I decided to read reviews to see if anyone else was experiencing some of the problems I've been experiencing. For some reason I thought I was the only one, to my surprise I'm seeing the same problems I've had happening, happening to other people too. I wasn't going to leave a review but after reading these comments I felt like I should. As someone with PCOS I was aware that laser hair removal will only reduce the hair growth and I will most likely always need treatments. I decided to book a consultation after I heard a radio ad and the lady at my appointment told me that I should pay for 9 treatments and should also opt for the lifetime guarantee because she agreed my PCOS may make permanent results difficult and would most likely need additional treatment after 9. When I asked her CLEARLY what paying for a lifetime guarantee entails she told me that I would not have to pay for touch-ups after my initial 9 treatments; this was 16 months ago. I have been having scheduling issues with this location throughout the last year making it almost impossible to come back every 8 weeks, this would leave weeks between treatments at first but then I also had to wait 4 months for a treatment which left almost an 8 month gap in treatments due to the pandemic shutdown. I wasn't upset about that or upset about the fact that sometimes the technicians would miss spots or about the inconsistency of lasers used because I thought I had a "lifetime guarantee" and it wouldn't matter in the long run. Little did I know that a "lifetime guarantee" is only a 90% discount from the original rate after 16 months. I was only able to get in 7 treatments for over 3 grand because as it turns out I didn't pay for 9 treatments I actually paid for 16 months of however many treatments I can get in. What a ripoff considering you never have any availability. I guess Ideal Image is the definition of be careful what you sign, I was never handed a contract to read and now I know why. I don't know how many complaints this location needs before something is done, I understand the lady was trying to make a sale but I should not have been taken advantage of. I'm hurt, as much as I've been through at this location I've never complained and always tried to understand the staffing issues, but then I get treated like this. I hope the people who visit your location for a consultation reads these reviews so they can be aware of what they are walking into, my naive 20 year old self didn't know about scamming salesmen. Always read what you sign! You can expect a visit from me (Since you can never answer your phone) to read said contract to finally take a look at exactly what I signed as all I was handed that first day in your office was a receipt. Also thanks for canceling my appointment on my birthday, I understand the technician couldn't make it due to snow, but when I was told I'd get a call back in 15 mins I expected one back, not the first time I've been told I'd get a call back in 15 by you all and never did.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Arundel Mills
Great experience! Kim was very friendly and professional!
Google
5.0/5
Jan 7, 2022
Google Ideal Image Arundel Mills
Great experience with the staff at Ideal Image Arrundel. The receptionist and technician were welcoming and very professional. They answered questions and concerns that I had on more treatments.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Arundel Mills
Pam has made me very comfortable while doing my laser session, I have been coming to her for the pass 4 months and just love the friendliness🙂.
Google
4.0/5
Jan 5, 2022
Google Ideal Image Arundel Mills
Customer service was exceptional.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Arundel Mills
I was scheduled for a complimentary cool sculpting as a member. They called me and told me that the machine is broken an hour before my appointment and for me to call other branches. This is not a good customer service. They could have scheduled me for a later time and/or scheduled me to a different branch instead of telling to call the different branches. Not sure if the machine is actually broken and or because this procedure was a complimentary and they did not want to be bothered.
Google
1.0/5
Dec 30, 2021
Google Ideal Image Arundel Mills
Overall I am not very pleased. The staff was not very friendly and it was nearly impossible to get an appointment. My treatments were inconsistent and my results were not what I expected. I called customer service to tell them about my experience and the rep I spoke to was rude and not helpful.
Google
1.0/5
Dec 28, 2021
Google Ideal Image Arundel Mills
Probably the worst $3000+ I’ve ever spent. I have to look at my contract at this “lifetime guarantee”…… but how laser hair removal was explained to me in my initial consult was not how it was explained to me in my second to last session. My hair still grows back, and as the woman that just did my last treatment will tell you… “and it’s still growing back thick”. I would not recommend laser hair removal by ideal image to anyone, I also plan on writing a detailed review online for public view. Edit: I wanted to explain in further detail for people who are seeking laser hair removal by ideal. When I went for my initial consultation I was looked at by one of the nurse/technicians to see if I was a good candidate for the laser hair removal treatment for my chest. She did say I was a good candidate and so I proceeded to talk with the manager in the office about the procedure, how everything worked and finally pricing. It was explained to me that laser hair removal was a permanent removal of the hair over the course of the treatments I believe the contract is for 9 total. I was told how it works was the laser would burn the hair down into the hair follicle and more or less closes the follicles by burning them closed. I was instructed not to wax or pull hairs out because the laser needs the hair to be able to be effective. Also during the treatment you can not have sun exposure to the area you are having treated, if you come in tan they can not do the procedure. That being said, I followed all the rules by the book, I was never not able to have a procedure done throughout my contract. The big problem is that at my second to last appointment I was told something completely different. I was concerned about my hair growth at the time and asked the technician why it would be coming back. She stated that it’s not a permanent solution to hair growth, that I would have to come back at least 2 times a year and pay to have procedures done to keep the hair growth down. This being shocking news since I spent roughly $3200 give or take, under the pretense that after the contract was up, the removal of the hair was permanent and the hair would not come back. I would have never paid the money to have this done had I been told that truth in my initial consultation. To me this was a complete 100% waste of my time and money and a huge inconvenience to me as I love going to the beach, and had to wear a shirt for the whole life of my contract so I wouldn’t have sun exposure to my chest. I hope this information is useful to others so that you know exactly what you are getting into with ideal image.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Arundel Mills
Friendly staff and very thorough
Google
5.0/5
Dec 27, 2021
Google Ideal Image Arundel Mills
I enjoyed talking with Mrs .Keri newhard was very professional and I’m going to tell everyone about her thanks Mrs Keri .
Google
2.0/5
Dec 22, 2021
Google Ideal Image Arundel Mills
The tech was great. Very professional. There was an unusual amount of wait time before I received my procedure. Also, scheduling for the appointment was 6 months in advance. A ridiculous amount of time. Would not recommend to friends and family members