Baltimore (Arundel Mills)

7556 Teague Road
Suite 112
Hanover, Maryland 21076
410-514-6041

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday 08:00am - 04:00pm
  • Our Hanover MedSpa is located in the Medical Business center across from Arundel Mills Mall and the New Live Casino, right inside Teague Road and Route 713. We are just minutes away from Route’s 100 and 295 which is a straight shot from Washington DC.
  • Our Nurse Practitioners come from extensive medical backgrounds like Critical care and ICU, so their bedside manner is second to none. Along with Laser Hair Removal, they are thoroughly trained in a number of the leading Medical cosmetic services such as CoolSculpting, Ultherapy, Forever Young Broadband Light Therapy, and injectables such as Botox, Juvéderm and many more.
  • Living in the DC metropolitan area, you know, it is essential to always look and feel your best. The Social scene is one that is talked about by some of your favorite music superstars like Chris Brown and Wale. Let us take your look to the next level through all of the many services we have to offer. Your treatment will be personalized specifically for you by one of our consultants and carried out by one of our highly trained medical professionals.
  • We are here for you! Whatever the question or concern, our team is readily available Monday-Saturday to answer your questions. We have even extended our hours until 8pm, four out of six of our business days, to see to it that you are taken care of. Call or drop in to our location. We’d love to meet you!
From 64 East or West:
  1. Take Gene Snyder (265) north.
  2. Follow to Westport Rd. (Take this exit)
  3. Take a right off the ramp.
  4. At the 2nd stop light turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
From 71 North or South:
  1. Take Gene Snyder (265) south.
  2. Follow to Westport Rd. (Take this exit) 3.At the split continue to follow Westport Rd. to the right.
  3. Merge onto Westport and follow to the 2nd stop light.
  4. Turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
3.9/5
3.9 /5
420 Reviews

Google
3.0/5
Jan 19, 2022
Google Ideal Image Arundel Mills
Too difficult to get appointments
Google
1.0/5
Jan 17, 2022
Google Ideal Image Arundel Mills
I did a video consult. Agreed to the service that I could not get an appointment. What was the point? I received the service elsewhere.
Google
5.0/5
Jan 14, 2022
Google Ideal Image Arundel Mills
Very good experience with Daniel
Google
1.0/5
Jan 13, 2022
Google Ideal Image Arundel Mills
Rude / untrained / unprofessional staff
Google
1.0/5
Jan 12, 2022
Google Ideal Image Arundel Mills
I decided to read reviews to see if anyone else was experiencing some of the problems I've been experiencing. For some reason I thought I was the only one, to my surprise I'm seeing the same problems I've had happening, happening to other people too. I wasn't going to leave a review but after reading these comments I felt like I should. As someone with PCOS I was aware that laser hair removal will only reduce the hair growth and I will most likely always need treatments. I decided to book a consultation after I heard a radio ad and the lady at my appointment told me that I should pay for 9 treatments and should also opt for the lifetime guarantee because she agreed my PCOS may make permanent results difficult and would most likely need additional treatment after 9. When I asked her CLEARLY what paying for a lifetime guarantee entails she told me that I would not have to pay for touch-ups after my initial 9 treatments; this was 16 months ago. I have been having scheduling issues with this location throughout the last year making it almost impossible to come back every 8 weeks, this would leave weeks between treatments at first but then I also had to wait 4 months for a treatment which left almost an 8 month gap in treatments due to the pandemic shutdown. I wasn't upset about that or upset about the fact that sometimes the technicians would miss spots or about the inconsistency of lasers used because I thought I had a "lifetime guarantee" and it wouldn't matter in the long run. Little did I know that a "lifetime guarantee" is only a 90% discount from the original rate after 16 months. I was only able to get in 7 treatments for over 3 grand because as it turns out I didn't pay for 9 treatments I actually paid for 16 months of however many treatments I can get in. What a ripoff considering you never have any availability. I guess Ideal Image is the definition of be careful what you sign, I was never handed a contract to read and now I know why. I don't know how many complaints this location needs before something is done, I understand the lady was trying to make a sale but I should not have been taken advantage of. I'm hurt, as much as I've been through at this location I've never complained and always tried to understand the staffing issues, but then I get treated like this. I hope the people who visit your location for a consultation reads these reviews so they can be aware of what they are walking into, my naive 20 year old self didn't know about scamming salesmen. Always read what you sign! You can expect a visit from me (Since you can never answer your phone) to read said contract to finally take a look at exactly what I signed as all I was handed that first day in your office was a receipt. Also thanks for canceling my appointment on my birthday, I understand the technician couldn't make it due to snow, but when I was told I'd get a call back in 15 mins I expected one back, not the first time I've been told I'd get a call back in 15 by you all and never did.
Google
5.0/5
Jan 12, 2022
Google Ideal Image Arundel Mills
My exeriences at Ideal Image Arundel Mills MD have been extremely pleasant. Both times I have been lucky enough to be treated by Rachel. She has been very professional while still being friendly and caring. I can't wait to come in for my next treatment.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Arundel Mills
Great experience! Kim was very friendly and professional!
Google
5.0/5
Jan 7, 2022
Google Ideal Image Arundel Mills
Great experience with the staff at Ideal Image Arrundel. The receptionist and technician were welcoming and very professional. They answered questions and concerns that I had on more treatments.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Arundel Mills
Pam has made me very comfortable while doing my laser session, I have been coming to her for the pass 4 months and just love the friendliness🙂.
Google
4.0/5
Jan 5, 2022
Google Ideal Image Arundel Mills
Customer service was exceptional.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Arundel Mills
I was scheduled for a complimentary cool sculpting as a member. They called me and told me that the machine is broken an hour before my appointment and for me to call other branches. This is not a good customer service. They could have scheduled me for a later time and/or scheduled me to a different branch instead of telling to call the different branches. Not sure if the machine is actually broken and or because this procedure was a complimentary and they did not want to be bothered.
Google
1.0/5
Dec 30, 2021
Google Ideal Image Arundel Mills
Overall I am not very pleased. The staff was not very friendly and it was nearly impossible to get an appointment. My treatments were inconsistent and my results were not what I expected. I called customer service to tell them about my experience and the rep I spoke to was rude and not helpful.
Google
1.0/5
Dec 28, 2021
Google Ideal Image Arundel Mills
Probably the worst $3000+ I’ve ever spent. I have to look at my contract at this “lifetime guarantee”…… but how laser hair removal was explained to me in my initial consult was not how it was explained to me in my second to last session. My hair still grows back, and as the woman that just did my last treatment will tell you… “and it’s still growing back thick”. I would not recommend laser hair removal by ideal image to anyone, I also plan on writing a detailed review online for public view. Edit: I wanted to explain in further detail for people who are seeking laser hair removal by ideal. When I went for my initial consultation I was looked at by one of the nurse/technicians to see if I was a good candidate for the laser hair removal treatment for my chest. She did say I was a good candidate and so I proceeded to talk with the manager in the office about the procedure, how everything worked and finally pricing. It was explained to me that laser hair removal was a permanent removal of the hair over the course of the treatments I believe the contract is for 9 total. I was told how it works was the laser would burn the hair down into the hair follicle and more or less closes the follicles by burning them closed. I was instructed not to wax or pull hairs out because the laser needs the hair to be able to be effective. Also during the treatment you can not have sun exposure to the area you are having treated, if you come in tan they can not do the procedure. That being said, I followed all the rules by the book, I was never not able to have a procedure done throughout my contract. The big problem is that at my second to last appointment I was told something completely different. I was concerned about my hair growth at the time and asked the technician why it would be coming back. She stated that it’s not a permanent solution to hair growth, that I would have to come back at least 2 times a year and pay to have procedures done to keep the hair growth down. This being shocking news since I spent roughly $3200 give or take, under the pretense that after the contract was up, the removal of the hair was permanent and the hair would not come back. I would have never paid the money to have this done had I been told that truth in my initial consultation. To me this was a complete 100% waste of my time and money and a huge inconvenience to me as I love going to the beach, and had to wear a shirt for the whole life of my contract so I wouldn’t have sun exposure to my chest. I hope this information is useful to others so that you know exactly what you are getting into with ideal image.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Arundel Mills
Friendly staff and very thorough
Google
5.0/5
Dec 27, 2021
Google Ideal Image Arundel Mills
I enjoyed talking with Mrs .Keri newhard was very professional and I’m going to tell everyone about her thanks Mrs Keri .
Google
2.0/5
Dec 22, 2021
Google Ideal Image Arundel Mills
The tech was great. Very professional. There was an unusual amount of wait time before I received my procedure. Also, scheduling for the appointment was 6 months in advance. A ridiculous amount of time. Would not recommend to friends and family members
Google
1.0/5
Dec 9, 2021
Google Ideal Image Arundel Mills
I drove an hour to get to my appointment and was 10 minutes early. The receptionist told me that they cancelled my appointment saying that the new system auto-cancels appointments.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Arundel Mills
The staff was pleasant and knowledgeable. I am looking forward to returning for more services. My only recommendation for improvement would be to make more appointments available because it can take a while to schedule appointments and rescheduling seems to happen pretty often.
Google
1.0/5
Dec 6, 2021
Google Ideal Image Arundel Mills
Don’t have the customer information update , receptionist is not helpful and is rude
Google
1.0/5
Dec 6, 2021
Google Ideal Image Arundel Mills
Awful! I am so disappointed with ideal image, the entire staff at Arundel Mills and canton. The customer service is awful and the team is all over the place. it's now two months later and my issue has yet to be resolved. This company just collects your money and does not care about the customer satisfaction, the service, or resolving issues. Very disappointed!!!
Google
1.0/5
Dec 4, 2021
Google Ideal Image Arundel Mills
If I could leave 0 stars I would. My experience with this center spans over 2 years and it has literally been the most draining, worthless, and stressful experience I’ve ever had receiving any service. If you want to waste money, I suggest burning it instead of spending it here. There has never been a friendly professional person working their front desk. Everyone that works here acts as if they’re doing you a favor. Worst service experience ever. I hate that I still have to go back because I paid for a package. I literally HATE this place.
Google
4.0/5
Dec 2, 2021
Google Ideal Image Arundel Mills
I like ideal imagen bit i'm Not feel comfortable Because nobody speak spanish
Google
1.0/5
Nov 29, 2021
Google Ideal Image Arundel Mills
I have not been to Ideal Image since I paid for service! I paid for this service in August and cannot get a booking until February! They stated they would have someone contact me when I filled out the last review and NO ONE contacted me!
Google
3.0/5
Nov 29, 2021
Google Ideal Image Arundel Mills
Scheduling has been a nightmare for the last two years. I've been canceled on twice last minute while I was driving to my appointment. If I had to reschedule I wasn't given another appointment for almost three months. I still haven't finished my treatment yet and it's been two years. I would never recommend Ideal Image to anyone. You can't get anyone on the phone to help you and the payment plan through Ally Lending they no longer accept credit cards for payments which changed in the middle of my contract, and to give them my direct bank account information they would not allow me to change my due date. I'm happy with my actual treatment but I will never go back.
Google
5.0/5
Nov 26, 2021
Google Ideal Image Arundel Mills
They did have to reschedule my appointment, but the service was really good and professional. The building is very clean and updated and feels like a spa. My provider did and amazing job and was very pleasant to talk to!
Google
1.0/5
Nov 22, 2021
Google Ideal Image Arundel Mills
There are not enough appointments. I paid expecting treatments every 6-8 weeks. One time, the soonest appointment was 4 months away. You should not keep taking people's money if you can't give current customers what they have already paid for.
Google
5.0/5
Nov 17, 2021
Google Ideal Image Arundel Mills
Very fast and professional service
Google
2.0/5
Nov 10, 2021
Google Ideal Image Arundel Mills
Update: I have continued my services and the professionalism from the staff has not improved. While I am pleased with my laser results, the staff makes the experience quite unpleasant. Most of the nurses I have encountered have been great; however, there are some nurses who are not as thorough and don't seem as knowledgeable. The front desk staff is rude and unprofessional. On several occasions I have not been greeted and I have had to ask for help. On my last visit I stood at the counter for a few minutes while the staff simply did not address me and stared at the computer screen. When finally addressed she played in her hair while she told me that I needed to schedule my next appointment on the app because the schedule was "locked". I was never informed that there was an app, and prior to this the front desk staff scheduled my appointments, with some being months away instead of the 6-8weeks. I don't like spending my hard earned money at an establishment that does not make me feel valued or give me the services in the time frame indicated in our contract. I will not be booking anymore treatments after my contract has been completed for my current service. I have had two laser sessions so far and each time I have had a different nurse do the procedure. While I would prefer to have the same nurse each session, I can say that both nurses were both great! I cannot give 5 stars, or even 4 stars for that matter, because the front desk staff is terrible. On the day of my first appointment I was about 5 minutes early and due to COVID-19 I had to call to inform them that I was out front and was informed that they would call me when the nurse was ready for me. They never called me. After about 25 minutes, I called back to ask if there was an issue because I had been waiting for so long and this was the one of the first appointments (8am). That's when they told me the nurse was ready and I could come in. When I called to book my next appointment they were very rude about it. I have my third session coming up and received a call to confirm my appointment. When I called in to confirm they were very rude and gave me attitude. I am loving the service I am receiving from the nurses, but the front end staff is unprofessional and makes for an unpleasant interaction.
Google
3.0/5
Nov 8, 2021
Google Ideal Image Arundel Mills
I'm frustrated that in the beginning of November I'm not able to make appointments until February. This makes those 18 month unlimited deals pretty unfair when you can't even come in during your recommended treatment cycle. One solution to this might be to be able to make multiple appointments beyond the next treatment that would allow me to schedule possibly 4 treatments into the future.
Google
1.0/5
Nov 8, 2021
Google Ideal Image Arundel Mills
I received a quote for a service from Ideal Image and a quote from a competitor in the area that I receive treatment from and there was roughly a $800 price difference for the same exact service.
Google
5.0/5
Nov 4, 2021
Google Ideal Image Arundel Mills
My experience with my consultant went swell. She was very informative and she answered all of my questions. She was very attentive and reassured me in certain areas I was uncertain about. She explained the entire process to me fully and she emphasized pertinent information and clarified that I understood each process as it pertained to my future care. I would highly recommend her to future customers.
Google
1.0/5
Nov 3, 2021
Google Ideal Image Arundel Mills
11/3/21 Update: Some how my contract is expired again. Appointments are still 14-16 weeks out. Was told expansion would fix scheduling issue but didn't. No wonder my back is still full of hair. 05/04/21 Update: Received a call from area manager and she resolved all of my issues. I appreciated her help. 05/03/2021 Updated review: The individuals who work as receptionists are HORRIBLE. I had an appointment today and tried to schedule my next appointment, but was told my contract was over. HELLO...... do you not realize that COVID happened, you closed your office and did not give me a call, text message, email, or snail mail to let me know you reopened! I was told that they would resolve the issue and guess what? NO ONE RETURNED MY CALL! The office staff is horrible. I called later and I asked to speak to the office manager and was told that she was on a conference call and guess what? SHE NEVER RETURNED MY CALL. Don't waste your money on this place due to the office staff. Side note: the people that perform the services are really nice and do a great job, but since you have to deal with the horrible office staff, it is a waste of money. Thanks for taking my $5,000 for a service that I have yet to fully use! 2nd side note: the comment about calling the office as a response to my original review was a TOTAL WASTE OF TIME! If anyone cares, the reason I am so upset is that it took me 16 months to save enough money for these services. It stinks to work so hard to do something special for yourself and end up with results like this. Called to reschedule an appointment and the receptionist claimed that the next available appointment wasnt until 6 weeks out for a treatment that takes them 30 minutes to complete. During my last appointment, they were running 30 minutes late. I just feel like they are there to charge you for thousands of dollars worth of treatment and once you sign the contract, YOU ARE SCREWED!
Google
1.0/5
Nov 3, 2021
Google Ideal Image Arundel Mills
I did not have anything done and have not been able to schedule an appointment until February 2022. I would not have purchased this service if I could not have it done until months later. I am very unhappy.
Google
5.0/5
Nov 1, 2021
Google Ideal Image Arundel Mills
I spoke with Tony to schedule my first consultation. Let me tell you, Tony was very professional and did his job without stalking me. He called me back when I was busy and always kept in contact with me until I was able to set the appointment. He was patient but persistent and he was always super professional! Tammie Flemming was my consultant and she was great! She made me feel comfortable and she had alot of knowledge about the different services. I am getting some work done very soon and I am becoming a member also.
Google
2.0/5
Oct 31, 2021
Google Ideal Image Arundel Mills
They were not prepared for my appointment, stating that they did not have a room/machine for darker skin. The wait was longer than I've experienced in the past.
Google
2.0/5
Oct 29, 2021
Google Ideal Image Arundel Mills
The scheduling is all over and each experience has been good however being a healthcare professional each session should be uniform and it’s not one person marks you others don’t etc
Google
5.0/5
Oct 22, 2021
Google Ideal Image Arundel Mills
Friendly, professional, pleasant
Google
2.0/5
Oct 19, 2021
Google Ideal Image Arundel Mills
My biggest issue is scheduling. I bought a package of BBLs and have one left to use but - no joke- every single time I call, no one answers and there is no option to leave a voicemail message for a call-back. The online app for scheduling shows nothing available through February of 2022, which is fine, but to get on the schedule beyond that, you have to- you guessed it!- call the location. I have called the 1-800 number and all they can do is transfer me to Hanover. I have called other locations and the staff there has reported other customers have called them for help getting scheduled at Hanover. Could someone PLEASE touch base with me so I can get the service that I paid for? I was super happy the first two times, but need to get this last one done.
Google
1.0/5
Oct 18, 2021
Google Ideal Image Arundel Mills
I was given an appointment at 8 am and was told my provider wasn’t put on the schedule until 8:30am and was running late. With no idea when I would be able to be seen. Receptionist had no care or regard for my time and was extremely disrespectful and rude. Obviously has had zero experience or training in customer service.
Google
5.0/5
Oct 18, 2021
Google Ideal Image Arundel Mills
Lala is incredible, she made my experience at a new center absolutely amazing!
Google
1.0/5
Oct 13, 2021
Google Ideal Image Arundel Mills
You have reached out about adding to my package. I’ve considered it but I wanted to finish my current treatment and assess if there’s other stuff I want to add. However scheduling has been challenging (to put it nicely). My laser treatments should be 8 weeks apart however I’m currently booking 4 months out and several times something came up with the tech/nurse and had to be reschedule. Today luckily on the same day. Last time I had to reschedule months out, I would’ve expected better accommodations since I wasn’t the one that asked to reschedule. Seems like you have a lot of business and have trouble handling the client load and due to this experience wouldn’t currently recommend anyone.
Google
4.0/5
Oct 12, 2021
Google Ideal Image Arundel Mills
My tech was awesome.
Google
5.0/5
Oct 12, 2021
Google Ideal Image Arundel Mills
Great! Very clear and straight to the point. Answered all my questions and they were very professional and organized
Google
5.0/5
Oct 11, 2021
Google Ideal Image Arundel Mills
I enjoy coming to Ideal Image.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Arundel Mills
Deedee was the best!
Google
1.0/5
Oct 7, 2021
Google Ideal Image Arundel Mills
Nurse was rude.
Google
1.0/5
Oct 7, 2021
Google Ideal Image Arundel Mills
Just an update to my review from 4 months ago. This establishment is not able to fulfill treatment obligations within treatment parameters. I was promised a new contract due to the inconsistencies. On the VERY FIRST scheduled appt, they were not able to schedule my next appt until over 3 months later (supposed to be within 10 weeks). I chose not to take that treatment. Headquarters refuses to give me my money back. PLEASE take your business elsewhere! They are quick to take your money and then they try to send you to another bldg that is 1.5 hrs away. This company should be shut down. It's a scam.
Google
5.0/5
Oct 5, 2021
Google Ideal Image Arundel Mills
Nurse Practitioner who completed my laser hair removal service was extremely knowledgeable with the treatment process. My treatment was effective and pleasant!
Google
1.0/5
Sep 29, 2021
Google Ideal Image Arundel Mills
The experience with talking with the rep over the phone was great. I paid my payment and haven't heard anything back from the rep to start treatments. Very disappointed
Google
1.0/5
Sep 29, 2021
Google Ideal Image Arundel Mills
I had questions that could not be answered
Google
5.0/5
Sep 28, 2021
Google Ideal Image Arundel Mills
My experience with Pam was great.
Google
1.0/5
Sep 24, 2021
Google Ideal Image Arundel Mills
I have no appreciation for a company that rips off their customers. I signed up for the lifetime membership. After my nine treatments, there is plenty of hair in the treated area. The problem is the facility is fully aware that some technicians are not as thorough, which is a problem. I paid for something and did not get my money's worth. It was apparent to me that during some sessions, the treatments were quicker than others. Not being in a position for discussion immediately after a session, I believed they know what they are doing so didn't question it. Shame on me. After the nine treatments there is a lot of hair still in the treated area. I was offered another treatment with a co-pay of $90. Why would I opt to pay more for something that should have been done in the first place. Also, there is no guarantee I will get thorough technician. Do I pay another $90 until the area is free of hair? Instead of training the technician to be thorough, you would rather charge the customer more money. I find this completely disingenuous, a racket. I still have five treatments on another area. I'm very disappointed and have no faith in the facility. I can't stomach dishonesty. There's a good chance I would have to pay to get the area retreated, so keep it! And yes, I will share my experience with everyone. There are other hair removal companies that want business.
Google
4.0/5
Sep 20, 2021
Google Ideal Image Arundel Mills
Representative was very good and thorough as well as quick to answer questions. Cleared my doubts
Google
3.0/5
Sep 17, 2021
Google Ideal Image Arundel Mills
The lady was pleasant but I was disappointed that there are no appointments available until January.
Google
5.0/5
Sep 16, 2021
Google Ideal Image Arundel Mills
Very professional
Google
5.0/5
Sep 15, 2021
Google Ideal Image Arundel Mills
Excellent care! NPs were knowledgeable, explained everything and held my hand through treatment!
Google
5.0/5
Sep 9, 2021
Google Ideal Image Arundel Mills
Greet
Google
5.0/5
Sep 6, 2021
Google Ideal Image Arundel Mills
The service all around was superb. I’m so happy I chose Ideal Image!
Google
4.0/5
Sep 3, 2021
Google Ideal Image Arundel Mills
The Hanover office is super clean and staff is very friendly. Unfortunately, the scheduling system is so terrible because of how overbooked or understaffed they are . One or the other… or both! It can be 3 months til you can get in again for a treatment. At first I was going consistently every 6-8 weeks but then after a little while it became almost impossible to continue with that treatment schedule. I purchased a package that I’m paying for 16 months of unlimited treatments so to not be able to go for a few months and still have to pay is a little frustrating.
Google
5.0/5
Aug 30, 2021
Google Ideal Image Arundel Mills
Very lovely. I was attended to right away and my practitioner was thorough and meticulous during my session. Also, very compassionate during my more sensitive areas.
Google
1.0/5
Aug 27, 2021
Google Ideal Image Arundel Mills
I'm sure you won't share this, but this procedure is horrible. There was severe pain during the procedure, weeks of bruising and discomfort, and the results have not done a single thing improvement-wise. The peri-orbital was the worst, as it somehow made my lip tissue shrink while doing nothing for the fine lines--it actually made my lip line more blurred than before the procedure. Tha only thing good I can say is that the technicians were very nice
Google
5.0/5
Aug 25, 2021
Google Ideal Image Arundel Mills
Nice & professional experience
Google
5.0/5
Aug 25, 2021
Google Ideal Image Arundel Mills
Great and Fast
Google
5.0/5
Aug 24, 2021
Google Ideal Image Arundel Mills
Staff was friendly and helpful and knowledgeable. Very excited about the services they provide. My technician was also a client and made me feel at ease about my experience and what to expect as she was in the same stage of treatment as myself.
Google
5.0/5
Aug 16, 2021
Google Ideal Image Arundel Mills
Courtney is the absolute best! She is very professional and attentive to your needs. These services can be very personal, so it’s nice to have a gentle touch at your service. She is the “ideal” in Ideal Image! Cynthia Brooks
Google
1.0/5
Aug 12, 2021
Google Ideal Image Arundel Mills
The worst place to invest money as an organisation. Nobody ever responds to calls or picks up calls in first place. No appointments available every time. I complained about this company and they promised to book me in time but no use after the next appointment. Extremely frustrating and a waste of time. Never seen a company like this in the US. WHY OVERSELL WHEN YOU CANT SUPPLY? FILLING A COMPLAINT AGAIN FOR MONEY BACK!
Google
5.0/5
Aug 3, 2021
Google Ideal Image Arundel Mills
Great customer service. Staff is friendly. Great results with my hair removal treatments.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Arundel Mills
I had an excellent experience! Chiru (my apologies, I am unsure of the exact spelling of her name) was extremely helpful, knowledgeable, and pleasant! She took the time to answer all of my questions regarding after care, facial mapping, and preparation. The manager was also really great and helpful! I look forward to returning in October after such a wonderful experience!
Google
4.0/5
Jul 25, 2021
Google Ideal Image Arundel Mills
Customer service has been pretty good thus far. I had my first laser treatment today… we will see how the process goes! The only thing I would say about the office is it was kind of messy no one was behind the desk when I walked in and there were boxes everywhere… I was expecting the office to be a little bit more glamorous….
Google
1.0/5
Jul 23, 2021
Google Ideal Image Arundel Mills
This company (and location) may have the worst customer experience I have ever experienced. They canceled my appointment without notifying me and then refused to fit me in (when I had driven an hour to get there). They also refused to schedule my remaining sessions after COVID restrictions had lifted since I was past my "contract time frame" - which HELLO!! YOU WERE NOT OPEN FOR BUSINESS!!! I had to make a huge fuss about it and then weeks later they agreed to honor the remaining sessions- BUT I had to get them done in their short time frame. Do yourself a favor and go to a dermatologist. It's actually cheaper in the end and much more professional. What a horrible experience.
Google
1.0/5
Jul 21, 2021
Google Ideal Image Arundel Mills
The first thing that comes to mind is the inconsistency of what I'm being told by everyone there. From receptionist to technician...They tell me from one visit to shave to the next visit not to shave..The appointment times are usually way over the 60 days. In fact, its been since April that I had my next. They told me to call in a few months to find openings? Then finally on 7/20, they tell me that I'm not suppose to be in the sun for longer than 20 min? First of all, no one told me this and secondly, its the summer!! How do I not be away from the sun for more than 20 min for 4 weeks!?? So, now the next appt time is Oct???!! If you were the customer, is this the way you would like to be treated??
Google
5.0/5
Jul 16, 2021
Google Ideal Image Arundel Mills
very good attention, very good service, and they answer my questions very kindly
Google
5.0/5
Jul 15, 2021
Google Ideal Image Arundel Mills
Had a great experience - very professional, conversational, and helped me get adjusted to the ultherapy experience. The procedure itself is very uncomfortable, but the attitude of the staff made it less stressful.
Google
3.0/5
Jul 15, 2021
Google Ideal Image Arundel Mills
I always have a wonderful experience when I come to ideal Image in Arundel Mills. My technician is amazing. She always give me hope!
Google
1.0/5
Jul 15, 2021
Google Ideal Image Arundel Mills
I recieved my hair laser removal, and my hair keep growing back. They want to charge me for my areas PER VISIT. It's ALOT of money almost $300... smh... The contract is a joke because the hair removal service doesn't work.. I won't recommend this place...
Google
5.0/5
Jul 12, 2021
Google Ideal Image Arundel Mills
I loved being able to see a virtual consultant the same day I inquired for treatment. The virtual consultant was excellent in answering everything and really explaining how it all worked. I'm excited to see how the procedure and results go.
Google
1.0/5
Jul 7, 2021
Google Ideal Image Arundel Mills
I have been trying to reschedule my appointment for two months now and they never pick up the phone.
Google
5.0/5
Jul 1, 2021
Google Ideal Image Arundel Mills
Charu is great!!!
Google
1.0/5
Jun 30, 2021
Google Ideal Image Arundel Mills
It never fails that each time I call this location whoever answers the phone is not nice. They come off as if you’re bothering them, lack energy, and don’t communicate very clearly. It’s always a painful experience dealing with the receptionist. A vast contrast in my experience with other locations.
Google
5.0/5
Jun 29, 2021
Google Ideal Image Arundel Mills
Molly was amazing
Google
5.0/5
Jun 17, 2021
Google Ideal Image Arundel Mills
My beautician today was absolutely amazing. Her convo help take the pain away. Front desk was easy checkin and not crowded.
Google
1.0/5
Jun 17, 2021
Google Ideal Image Arundel Mills
I waited months for my appointment and had taken a day off of work to go. When I arrived, the person who had scheduled my appointment had apparently scheduled me for the wrong service. Not only did the company make this mistake, yet the person working the desk was unable to help me. She said that I could not be seen until the following December. I asked about being on a wait list in the event of another customer canceling and was told the company was too under -staffed to keep a wait list. I asked to be scheduled in any of your other locations and was told none of the other locations could give me an earlier appointment. She then gave me the number of another location and told me to call. I am so disappointed in the customer service of Ideal Image that I plan to post my experience on my social media. I had very high hopes of getting great service, given how expensive cool sculpting is. However; the customer service made my experience a nightmare.
Google
5.0/5
Jun 10, 2021
Google Ideal Image Arundel Mills
Everything went very smooth. I totally trust the gal who worked on me. I had had her before. She is terrific.
Google
3.0/5
Jun 9, 2021
Google Ideal Image Arundel Mills
The cool toning procedure was pretty uncomfortable. The facility room was too hot, no ventilation. At least the provider Ms. CJ was very pleasant. She explained everything carefully and was very friendly.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Arundel Mills
Very nice.
Google
5.0/5
Jun 4, 2021
Google Ideal Image Arundel Mills
GREAT experience. The front desk and my technician were super kind and very knowledgeable. Also made me feel comfortable through the process
Google
5.0/5
Jun 2, 2021
Google Ideal Image Arundel Mills
Julianne was so super helpful with explaining the details of hair removal treatments, setting me up with the financial components and helping support me in my decisions for #selfcare! She's wonderful and I can't wait to start my laser hair removal treatments!
Google
1.0/5
May 28, 2021
Google Ideal Image Arundel Mills
I spent over$5K here and they are notorious for canceling. Do NOT use ideal image... they also wont provide a refund even though they cant give me an appointment for another 3 months. Worst experience ever.
Google
5.0/5
May 27, 2021
Google Ideal Image Arundel Mills
She was very great and friendly
Google
1.0/5
May 26, 2021
Google Ideal Image Arundel Mills
the technician was nice but you have over booked your locations. You have far exceeded your capacity to keep clients on scheduled hair removal. I am supposed to attend every six weeks...next available was October (5 months). I have no leverage...you will not refund even though you can't deliver service.
Google
5.0/5
May 25, 2021
Google Ideal Image Arundel Mills
I have been coming to this location for a few years now and this is the first opportunity I was given an option to do a survey! Over the past few years, it has always been a pleasure and great experience. Wonderful and knowledgeable staff, they are always happy and willing to talk to you during your time of pain and need. I cannot say there was one time I had a bad time. From the greetings to the people at the desk, to the person who does the consultation, and to walking through the office, everyone always has a smile and say hello, and they all will tell you goodbye with a smile and tell you they will see you next time! I am happy to be a VIP member and knowing I will see everyone soon with pleasant attitudes! That you all for everything you all do!! Love you all!!
Google
1.0/5
May 24, 2021
Google Ideal Image Arundel Mills
You can never get an appointment in a reasonable time. You call to make an appointment and they give you one 3-4 months out. And when you call about getting the appointment, the receptionist or phone operators act like you are bothering them. I also still have a beard and mustache and I have had at least 4-5 treatments already. Total waste of money.
Google
5.0/5
May 22, 2021
Google Ideal Image Arundel Mills
I came early; Hope was able to see me early and also took extra time to answer questions about cool sculpting.
Google
1.0/5
May 19, 2021
Google Ideal Image Arundel Mills
To get an appointment you may have to wait weeks. I recently booked an appt at the Arundel Mills site; when I got there they said they didn’t have me scheduled. I explained I drove an hour to get there; however they were still turning me away. Luckily the nurse heard the conversation and offered to service me. I was glad that she came to my rescue. I feel that they should do better with scheduling appointments.
Google
5.0/5
May 19, 2021
Google Ideal Image Arundel Mills
Good response to questions. Honest about service which could be provided
Google
1.0/5
May 18, 2021
Google Ideal Image Arundel Mills
Today was my third laser hair removal treatment. My two previous treatments were wonderful this one was not. I was Very specific when buying my package on what areas I wanted treated and had no trouble before today. Today i was Informed that the bottom of my chin was considered my neck. She said she was not allowed to treat that area. When i asked Who i could Speak to she said I ‘d have to talk to my consultant who signed me up. No one at this location was helpful with my questions.
Google
5.0/5
May 14, 2021
Google Ideal Image Arundel Mills
Wendy was very helpful and knowledgeable. I am excited to move forward with my process!
Google
5.0/5
May 13, 2021
Google Ideal Image Arundel Mills
Very helpful
Google
5.0/5
May 13, 2021
Google Ideal Image Arundel Mills
Very easy. My provider was the best
Google
5.0/5
May 12, 2021
Google Ideal Image Arundel Mills
Mon’ee was amazing! Patient and gave me exactly what I wanted! Will def return!