Baltimore (Arundel Mills)

7556 Teague Road
Suite 112
Hanover, Maryland 21076
410-514-6041

CURRENT PROMOTIONS

Sun 8:00am - 4:00pm
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our Hanover MedSpa is located in the Medical Business center across from Arundel Mills Mall and the New Live Casino, right inside Teague Road and Route 713. We are just minutes away from Route’s 100 and 295 which is a straight shot from Washington DC.
  • Our Nurse Practitioners come from extensive medical backgrounds like Critical care and ICU, so their bedside manner is second to none. Along with Laser Hair Removal, they are thoroughly trained in a number of the leading Medical cosmetic services such as CoolSculpting, Ultherapy, Forever Young Broadband Light Therapy, and injectables such as Botox, Juvéderm and many more.
  • Living in the DC metropolitan area, you know, it is essential to always look and feel your best. The Social scene is one that is talked about by some of your favorite music superstars like Chris Brown and Wale. Let us take your look to the next level through all of the many services we have to offer. Your treatment will be personalized specifically for you by one of our consultants and carried out by one of our highly trained medical professionals.
  • We are here for you! Whatever the question or concern, our team is readily available Monday-Saturday to answer your questions. We have even extended our hours until 8pm, four out of six of our business days, to see to it that you are taken care of. Call or drop in to our location. We’d love to meet you!
From 64 East or West:
  1. Take Gene Snyder (265) north.
  2. Follow to Westport Rd. (Take this exit)
  3. Take a right off the ramp.
  4. At the 2nd stop light turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
From 71 North or South:
  1. Take Gene Snyder (265) south.
  2. Follow to Westport Rd. (Take this exit) 3.At the split continue to follow Westport Rd. to the right.
  3. Merge onto Westport and follow to the 2nd stop light.
  4. Turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
4.0/5
4.0 /5
350 Reviews

Google
5.0/5
Jun 10, 2021
Google Ideal Image Arundel Mills
Everything went very smooth. I totally trust the gal who worked on me. I had had her before. She is terrific.
Google
3.0/5
Jun 9, 2021
Google Ideal Image Arundel Mills
The cool toning procedure was pretty uncomfortable. The facility room was too hot, no ventilation. At least the provider Ms. CJ was very pleasant. She explained everything carefully and was very friendly.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Arundel Mills
Very nice.
Google
5.0/5
Jun 4, 2021
Google Ideal Image Arundel Mills
GREAT experience. The front desk and my technician were super kind and very knowledgeable. Also made me feel comfortable through the process
Google
5.0/5
Jun 2, 2021
Google Ideal Image Arundel Mills
Julianne was so super helpful with explaining the details of hair removal treatments, setting me up with the financial components and helping support me in my decisions for #selfcare! She's wonderful and I can't wait to start my laser hair removal treatments!
Google
1.0/5
May 28, 2021
Google Ideal Image Arundel Mills
I spent over$5K here and they are notorious for canceling. Do NOT use ideal image... they also wont provide a refund even though they cant give me an appointment for another 3 months. Worst experience ever.
Google
5.0/5
May 27, 2021
Google Ideal Image Arundel Mills
She was very great and friendly
Google
1.0/5
May 26, 2021
Google Ideal Image Arundel Mills
the technician was nice but you have over booked your locations. You have far exceeded your capacity to keep clients on scheduled hair removal. I am supposed to attend every six weeks...next available was October (5 months). I have no leverage...you will not refund even though you can't deliver service.
Google
5.0/5
May 25, 2021
Google Ideal Image Arundel Mills
I have been coming to this location for a few years now and this is the first opportunity I was given an option to do a survey! Over the past few years, it has always been a pleasure and great experience. Wonderful and knowledgeable staff, they are always happy and willing to talk to you during your time of pain and need. I cannot say there was one time I had a bad time. From the greetings to the people at the desk, to the person who does the consultation, and to walking through the office, everyone always has a smile and say hello, and they all will tell you goodbye with a smile and tell you they will see you next time! I am happy to be a VIP member and knowing I will see everyone soon with pleasant attitudes! That you all for everything you all do!! Love you all!!
Google
1.0/5
May 24, 2021
Google Ideal Image Arundel Mills
You can never get an appointment in a reasonable time. You call to make an appointment and they give you one 3-4 months out. And when you call about getting the appointment, the receptionist or phone operators act like you are bothering them. I also still have a beard and mustache and I have had at least 4-5 treatments already. Total waste of money.
Google
5.0/5
May 22, 2021
Google Ideal Image Arundel Mills
I came early; Hope was able to see me early and also took extra time to answer questions about cool sculpting.
Google
1.0/5
May 19, 2021
Google Ideal Image Arundel Mills
To get an appointment you may have to wait weeks. I recently booked an appt at the Arundel Mills site; when I got there they said they didn’t have me scheduled. I explained I drove an hour to get there; however they were still turning me away. Luckily the nurse heard the conversation and offered to service me. I was glad that she came to my rescue. I feel that they should do better with scheduling appointments.
Google
5.0/5
May 19, 2021
Google Ideal Image Arundel Mills
Good response to questions. Honest about service which could be provided
Google
1.0/5
May 19, 2021
Google Ideal Image Arundel Mills
There is too much to type but not having availability to keep next appts within recommended treatment weeks, as treatments are barely working as is, is ridiculous. Paying this much money with such inconsistency is definitely not worth it.
Google
1.0/5
May 18, 2021
Google Ideal Image Arundel Mills
Today was my third laser hair removal treatment. My two previous treatments were wonderful this one was not. I was Very specific when buying my package on what areas I wanted treated and had no trouble before today. Today i was Informed that the bottom of my chin was considered my neck. She said she was not allowed to treat that area. When i asked Who i could Speak to she said I ‘d have to talk to my consultant who signed me up. No one at this location was helpful with my questions.
Google
5.0/5
May 14, 2021
Google Ideal Image Arundel Mills
Wendy was very helpful and knowledgeable. I am excited to move forward with my process!
Google
5.0/5
May 13, 2021
Google Ideal Image Arundel Mills
Very easy. My provider was the best
Google
5.0/5
May 13, 2021
Google Ideal Image Arundel Mills
Very helpful
Google
5.0/5
May 12, 2021
Google Ideal Image Arundel Mills
Mon’ee was amazing! Patient and gave me exactly what I wanted! Will def return!
Google
5.0/5
May 11, 2021
Google Ideal Image Arundel Mills
Quick and painless! Absolutely wonderful
Google
1.0/5
May 11, 2021
Google Ideal Image Arundel Mills
How can you take someone’s money and then say the services will likely be over a month away? Terrible business ethics. The entire process is unethical.
Google
1.0/5
May 10, 2021
Google Ideal Image Arundel Mills
Front desk rude, nasty. Hung up on me. No available Appointments. Don’t waste your time, energy or money. when I asked if I could change center. Courtney the receptionist replys with a with the nastiest of tones “ they don’t do that”. No help , no feedback just call back every week till something opens up! 😂. I will be calling for a refund ! I want to put no stars but google won’t let me!
Google
3.0/5
May 5, 2021
Google Ideal Image Arundel Mills
05/04/21 Update: Received a call from area manager and she resolved all of my issues. I appreciated her help. 05/03/2021 Updated review: The individuals who work as receptionists are HORRIBLE. I had an appointment today and tried to schedule my next appointment, but was told my contract was over. HELLO...... do you not realize that COVID happened, you closed your office and did not give me a call, text message, email, or snail mail to let me know you reopened! I was told that they would resolve the issue and guess what? NO ONE RETURNED MY CALL! The office staff is horrible. I called later and I asked to speak to the office manager and was told that she was on a conference call and guess what? SHE NEVER RETURNED MY CALL. Don't waste your money on this place due to the office staff. Side note: the people that perform the services are really nice and do a great job, but since you have to deal with the horrible office staff, it is a waste of money. Thanks for taking my $5,000 for a service that I have yet to fully use! 2nd side note: the comment about calling the office as a response to my original review was a TOTAL WASTE OF TIME! If anyone cares, the reason I am so upset is that it took me 16 months to save enough money for these services. It stinks to work so hard to do something special for yourself and end up with results like this. Called to reschedule an appointment and the receptionist claimed that the next available appointment wasnt until 6 weeks out for a treatment that takes them 30 minutes to complete. During my last appointment, they were running 30 minutes late. I just feel like they are there to charge you for thousands of dollars worth of treatment and once you sign the contract, YOU ARE SCREWED!
Google
5.0/5
May 3, 2021
Google Ideal Image Arundel Mills
The nurse was skilled and friendly.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Arundel Mills
Charu was a absolute pleasure. She was friendly, knowledgeable and professional. I felt she went out her way to ensure my comfortablilty. Thanks Charu! 🙂
Google
5.0/5
Apr 30, 2021
Google Ideal Image Arundel Mills
Accommodating staff; professional and courteous.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Arundel Mills
Very friendly and custor service made you feel comfortable
Google
4.0/5
Apr 28, 2021
Google Ideal Image Arundel Mills
It was quick and professional except upon arrival, there was a sign on the door requesting to call a number to stating I am here. I think these new Covid-19 instructions should be included in the email confirmation 24 - 48 hours prior to your arrival. I like to be prepared in advance.
Google
5.0/5
Apr 27, 2021
Google Ideal Image Arundel Mills
My technician today was AMAZING! She was very informative and so nice. I had such a lovely time with her. The front desk lady was also so nice and very helpful.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Arundel Mills
The technician was wonderful!
Google
5.0/5
Apr 24, 2021
Google Ideal Image Arundel Mills
Great experience. Friendly, clean and safe
Google
4.0/5
Apr 21, 2021
Google Ideal Image Arundel Mills
Definitely appreciate the nurses doing the work, they are so caring and gentle. Very professional.
Google
4.0/5
Apr 20, 2021
Google Ideal Image Arundel Mills
It’s been over a year since I started my laser hair removal treatment and I’m somewhat pleased with the results. My only issue is the dark marks but I’ll need to exfoliate often to treat that. On the good side, I have no more razor bumps and cuts.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Arundel Mills
The appointment was good and the technician is very helpful and professional. She put me at ease. I really appreciate that
Google
1.0/5
Apr 20, 2021
Google Ideal Image Arundel Mills
Staff doesn't call back. Ask me to postpone my appointment (Mid-April), then tells me when I call back that there are no appointments available until July. One provider at this location was very nice and helpful. They others I've been treated by were not-professional. I've never felt more anxious being around a medical provider than I have at this Ideal location. Prior to moving I had been to Ideal locations in both the Twin Cities, and Savannah and had great experiences, but Arundel Mills has definitely been a horrid experience. It's very unfortunate, and I hope they can turn things around. Really upset that I paid for 1 year and a half worth of services,, and feel as though I am just not comfortable going back to finish getting the treatment I paid for.
Google
4.0/5
Apr 18, 2021
Google Ideal Image Arundel Mills
Ideal Image is a great place for a transition in your life, that is personal. The people there are empathetic to your need, they care. I would recommend Ideal Image to those that want to do what makes them feel better about themselves. The only hard time is getting appointments, since it is all popular.
Google
1.0/5
Apr 16, 2021
Google Ideal Image Arundel Mills
I had an online consult for treatment prior to my wedding. I was told they could definitely get two treatments in and was told I would be scheduled ASAP. I called to schedule my appointment and was told there is no availability until July. I feel like the online consultation is a scam and they should give clear information on availability before taking payment. Now I'm fighting to get my money back and plan cancelled as this is not what I was promised. I am now being told this is non refundable. I was not made aware of any of this during my consult process. All they want is your money.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Arundel Mills
I couldn’t get the service. I had a virtual consultation that approved me for the procedure. I took off work and drove to ideal image. I had to arrange for boarding for my dog and sitter for my child. I get there and I’m told I’m not a candidate for the procedure. The provider takes pictures of me for my case file and I’m told that someone will be in contact with me in 2 weeks to talk about the money I invested. I paid for this service in February and couldn’t get an appointment until April 15 and now I have to wait for two weeks to talk to someone about getting my money refunded. All around a disappointing experience
Google
5.0/5
Apr 9, 2021
Google Ideal Image Arundel Mills
I'm holding back the tears
Google
5.0/5
Apr 8, 2021
Google Ideal Image Arundel Mills
Charu was AWESOME!!! She got me in early and was super professional
Google
5.0/5
Apr 7, 2021
Google Ideal Image Arundel Mills
Molly is a very professional individual very helpful clear and precise in what she knows.
Google
4.0/5
Apr 7, 2021
Google Ideal Image Arundel Mills
Pam is so wonderful, Very professional, skilled and friendly
Google
5.0/5
Apr 6, 2021
Google Ideal Image Arundel Mills
Courtney was very knowledgeable and fast! Her services were awesome! I did not feel much pain and was very professional! Will definitely book with her from now on. I left feeling happy and satisfied from having laser hair removal LOL!
Google
5.0/5
Apr 5, 2021
Google Ideal Image Arundel Mills
I’m a current client and had success with a previous service and the consultation I had with the second service was very informative. I spoke with someone named Julie and she was very pleasant and professional. It was via Zoom and I felt like my information was still confidential from scheduling the call to signing documents and the payment process. and I enjoyed the consultation session. Payment options help make it more accessible. I would recommend anyone to check out and get a free consultation at least.
Google
5.0/5
Apr 1, 2021
Google Ideal Image Arundel Mills
I always love getting my sessions done here. Charu has done a wonderful job doing my laser treatment. She is very understanding and super sweet.
Google
5.0/5
Apr 1, 2021
Google Ideal Image Arundel Mills
Exceptional service as always!
Google
5.0/5
Mar 31, 2021
Google Ideal Image Arundel Mills
The Hanover office is absolutely amazing!!!!!! My appointment was somehow cancelled, and I was super upset because I couldn’t get in for another 2 months. They were able to work with providers to make sure that my treatments were done. Not only were they friendly, but they were efficient as well. Pam was FANTASTIC and so easy to work with during the treatment. I want to try and make sure to schedule my next one with her again!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Arundel Mills
They were so quick and also so kind. Just moved from NM where I had a horrible experience, so coming here was a breath of fresh air. See y’all in 6- 8 weeks!
Google
1.0/5
Mar 30, 2021
Google Ideal Image Arundel Mills
Difficulty in getting appointments. This is the third time my appointment was cancelled for reasons that were not mine. When I try to reschedule at the cancellation time I was told I was in waiting list and not to make an appointment even though I wanted to. The last cancellation in February and I schedule then I would have had an April appointment now I can’t get one until May. Always get an appointment when they cancel on you
Google
1.0/5
Mar 29, 2021
Google Ideal Image Arundel Mills
I’ve had several rescheduled appointments. I paid for service in October 2020 and have yet to receive my first treatment. My file was overlooked and I was not made aware I needed documentation from my doctor so when I did finally have an appointment that was not rescheduled I couldn’t receive services. Now my first appointment isn’t until the end of May 2021. This is very unprofessional. I will never purchase services from this company again. It is a complete scam.
Google
1.0/5
Mar 26, 2021
Google Ideal Image Arundel Mills
Botox- 66 units- no result after 4 days. I know you say wait 10 days, but I always see a difference after 2 days- I’ve spoken with a nurse, I’ll call back when 10 days are up, but concerned either you dilute too much or the tech didn’t know what she was doing
Google
5.0/5
Mar 25, 2021
Google Ideal Image Arundel Mills
provider was wonderful, took her time and did a great job ... I will definitely be back!!!
Google
4.0/5
Mar 25, 2021
Google Ideal Image Arundel Mills
Good experience
Google
1.0/5
Mar 25, 2021
Google Ideal Image Arundel Mills
I would have given them zero stars but it won't allow you to.Had to pay for my entire treatment in advance of even having an appointment. Wanted it done for an event occurring in 2 months. They called to make my appointment and the first available appointment was not for more than 2 and a half months away. Was given a customer service # to call and it just rings repeatedly and nobody answers. The other number you are given goes to a voicemail. I have left message 5 days in a row. No return call. You are unable to reach your salesperson by phone, only email. She has returned 1 call from my email requests and said to me "well, I never told you that you would be able to get an appintment anytime soon." i had to sign a contract via DocuSign on my phone and I told the salesperson it was difficult to read. I was told "you'll be sent a copy via email. I haven't received it, although I have requested it twice. Worst customer service I have ever encountered in my life. DO NOT DO BUSINESS WITH THIS COMPAY. THEY TAKE YOUR MONEY AND THEN NEVER COMMUNICATE WITH YOU AGAIN.
Google
5.0/5
Mar 22, 2021
Google Ideal Image Arundel Mills
I really enjoyed my experience. It was quick and straight to the point. My NP was very knowledgeable and made me feel comfortable and educated me on what to expect before, during, and after my initial laser hair removal procedure.
Google
5.0/5
Mar 22, 2021
Google Ideal Image Arundel Mills
Melissa was FANTASTIC! Such a wonderful personality & really good at making it a great experience!
Google
3.0/5
Mar 22, 2021
Google Ideal Image Arundel Mills
I'm not able to get an appointment every 6 weeks. I have to wait 9-11 weeks.
Google
5.0/5
Mar 19, 2021
Google Ideal Image Arundel Mills
Very informative and professional
Google
5.0/5
Mar 19, 2021
Google Ideal Image Arundel Mills
I had a great experience with doing my laser hair removal appointment. My nurse practitioner CJ was so helpful,patient, understanding and professional! She did a awesome job! Thank you so much for making my experience easy!
Google
4.0/5
Mar 15, 2021
Google Ideal Image Arundel Mills
Very helpful
Google
5.0/5
Mar 15, 2021
Google Ideal Image Arundel Mills
CJ was awesome! She communicated often and made sure I was comfortable at all times. And she scheduled my next 2 appointments!
Google
5.0/5
Mar 10, 2021
Google Ideal Image Arundel Mills
10/10 would tell a friend. Staff was friendly and understanding. Would recommend this location for sure.
Google
5.0/5
Mar 10, 2021
Google Ideal Image Arundel Mills
I want to use this review to thank the great staff at this location. I feel heard and taken care of every time I show up for my laser hair removal appointment. All the nurse practitioners have been nothing but helpful, professional, and caring. I would like to give a special shout out to Nicole Cugle who treated me on my last appointment. Her bedside manner and precision in her work is nothing short of excellent.
Google
1.0/5
Mar 9, 2021
Google Ideal Image Arundel Mills
UPDATE: I am super disappointed with the customer service from the manager, Jennifer. She contacted me the day after posting about my treatment not working. We had a pleasant discussion and she said she would get back to me the next week about a solution. I never heard from her and have called and left messages with the staff at least 50 times because she's either not there or not available. ORIGINAL POST: My laser hair removal DID NOT WORK. I finished my laser treatment well before COVID, the only reason I have taken so long to post a review is because I was in denial and hoping my hair would magically fall off. I completed all 9 of my treatments (5 service sessions and 4 touch-up sessions) roughly a year ago and followed all instructions throughout my treatment, yet I still have all my hair. They gave me an "examination" to decide whether or not the treatment would work for me (obviously they decided yes), but all they did was peak at the area in question for less than a second. Apparently I have dark red hair. I didn't find that out until my very last treatment when the tech shaved the area and told me I have dark red hair as she showed it to me in her hand after I asked why I still had so much hair - a question I had asked a few times before that. You would have though any of the previous techs would have noticed - I had the techs shave the area every time so they could see my progress, and so they could see how wide of an area they needed to get. I'm just extremely disappointed I paid so much money for laser hair "removal" after being told it would work when that could have easily been avoided by doing a more thorough examination. I did not live anywhere close to the site and had to take off work for my appointments. Let alone the reason for the treatment was embarrassment and difficulty shaving, which I still have.
Google
5.0/5
Mar 7, 2021
Google Ideal Image Arundel Mills
It was great in Miami. Staff were courteous. Procedure was good. The tech was excellent. Didn’t hurt at all. Looks great!
Google
5.0/5
Mar 4, 2021
Google Ideal Image Arundel Mills
Very nice
Google
4.0/5
Mar 1, 2021
Google Ideal Image Arundel Mills
Everything was great! I didn't realize it would be that quick and easy!
Google
5.0/5
Feb 27, 2021
Google Ideal Image Arundel Mills
Excellent service and quick Checking in was fast, Courtney did my fillers and she did an amazing job!! Thank u .. will definitely be back
Google
1.0/5
Feb 26, 2021
Google Ideal Image Arundel Mills
Disappointed. My first appt with them went fine. However, when I scheduled my second session TWO months in advanced. I arrived to my appt just to find out it was cancelled without my knowledge. I never received a confirmation email, a text message or a call. They offered to reschedule me for May! That’s 3 months from now! Yet, they are still charging my credit card monthly for services they are not performing. Unacceptable!
Google
5.0/5
Feb 24, 2021
Google Ideal Image Arundel Mills
Pam was very nice and accommodating.
Google
5.0/5
Feb 24, 2021
Google Ideal Image Arundel Mills
My scheduled appointment was on time and the facility was clean. The NP was welcoming and friendly and did the job in a speedy manner. Great place! I’ll be back.
Google
4.0/5
Feb 22, 2021
Google Ideal Image Arundel Mills
The staff is always very professional and friendly.
Google
1.0/5
Feb 17, 2021
Google Ideal Image Arundel Mills
I was contacted to offer services, I applied for the credit and was told someone would call me to schedule. After a couple of weeks nobody called, when I did, I was told I was given wrong information and there were no openings for 2 months, in the meantime, the credit opened was charged for services not rendered. I reached out to cancel 2 times and nobody has replied, now I have received a credit statement asking for payment a month prior to them even having an available appointment. Communication had been awful since the payment was received. I will never recommend ideal image and I still need my credit before I have to get attorneys involved and report this to the better business bureau.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Arundel Mills
My tech was great and relatable.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Arundel Mills
Great service. Loved it. Got cool sculpting and cool toning and most providers were nice
Google
5.0/5
Feb 15, 2021
Google Ideal Image Arundel Mills
Staff was friendly and helpful and knowledgeable. Very excited about the services they provide. My technician was also a client and made me feel at ease about my experience and what to expect as she was in the same stage of treatment as myself.
Google
5.0/5
Feb 13, 2021
Google Ideal Image Arundel Mills
Great
Google
5.0/5
Feb 11, 2021
Google Ideal Image Arundel Mills
Jodi was awesome! She answered all of my questions, was friendly and professional
Google
5.0/5
Feb 10, 2021
Google Ideal Image Arundel Mills
Charu was honestly amazing. It was only my second time going but with her it was a major difference with her preciseness. She was professional, answered all of my questions and talked me through what she was doing.
Google
5.0/5
Feb 10, 2021
Google Ideal Image Arundel Mills
Hope! The lady who took care of me was named Hope at the Hanover, Maryland location. She made my experience the best! I was dreading the massages and she was so upbeat and conversational that the massages seem to last only a few seconds and the pain was not as bad as I originally thought that it would be. I want Hope for every one of my sessions! I can not wait to really see my results. Thanks Ideal Image!!!!
Google
5.0/5
Feb 9, 2021
Google Ideal Image Arundel Mills
I did a free laser hair removal consultation over Zoom during my lunch break. Logan was very personable and kind. I looked completely crazy in the middle of my day, working from home and she made me feel very comfortable! She gave me all the info I need and also explained some more technical things I was previously unaware of. I got the package I wanted at a great price 🙂 I haven't had any treatments yet but I am excited for what's to come.
Google
2.0/5
Feb 9, 2021
Google Ideal Image Arundel Mills
I had a good experience on my last two laser appointments and was ready for my next one after waiting my 7 weeks between sessions. I received a call the day before my appointment saying that the nurse who was going to treat me had a family emergency and they needed to cancel my appointment, instead of rescheduling it. I asked them if they could reschedule it soon so my treatment wasn’t affected with the wait. Unfortunately, they said they didn’t have anything else until April, which was my next appointment already scheduled ahead of time. The manager email was the only thing they could provide as a response to my complaint. People pay a lot of money for these treatments and the least that you expect is that the clinic is unable to provide you with a better option when situations like this happen with their employees. I am so dissatisfied and disappointed with this clinic.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Arundel Mills
I did laser from this place . Nneka is really nice girl. She is very pleasant and she did amazing job. I can highly recommend this place to my friends.
Google
5.0/5
Feb 5, 2021
Google Ideal Image Arundel Mills
Nice experience!
Google
5.0/5
Feb 5, 2021
Google Ideal Image Arundel Mills
Fast and friendly
Google
5.0/5
Feb 5, 2021
Google Ideal Image Arundel Mills
Knowledgeable, informative, pleasant, helpful and patient.
Google
5.0/5
Feb 3, 2021
Google Ideal Image Arundel Mills
This was the best experience I’ve ever had! Charu And nika are really detail for me this two are the best! Front desk needs improvement I’d like to be more welcome
Google
5.0/5
Feb 3, 2021
Google Ideal Image Arundel Mills
I just tried the cool tone for the first time. My technician was very helpful. She explained every steps and even answered to others procedures that I want to try in the future.
Google
1.0/5
Feb 1, 2021
Google Ideal Image Arundel Mills
I was rescheduled several times, which is unprofessional. I paid for 16 circles but was treated for 8 circles with big applicator after several rescheduling. I was told after the treatment to go home and call in to schedule for the next appointment, which I figured out to be a scam; I expected the receptionist to schedule me for my next appointment but refused. I'm in trouble now, paying huge amount of money and not getting the service I paid for. The organization is such a disappointment and disgrace
Google
5.0/5
Jan 28, 2021
Google Ideal Image Arundel Mills
I’ve been coming to Ideal Image since fall of 2017, I’ve always had an “okay” experience; however, recently I have fallen in love. Laser hair removal is already a process and can be embarrassing if it’s facial hair, BUT the nurses that I have had, Moni, Pam, and Neka were nothing short of amazing! They make you feel so comfortable. I just had Moni perform my laser removal treatment and she was so nice, quick and was prepared. I came in at 6:10PM and was done by 6:20PM—I did have smaller areas to treat but she did amazing! Moni was professional, sweet and even made me laugh! I highly recommend asking for Moni, Pam and Neka! Also, let me just say as a woman of color, I absolutely LOVE seeing people who look like me treat me. This wasn’t always the case when I first started coming back in 2017, which wasn’t a problem, but it made me feel like I was just another black girl with facial hair getting a laser hair removal treatment. Pam, Neka and Moni all asked about my health IN DEPTH, not just basic questions, gave me feedback on how to not only treat myself/treated areas after a laser hair removal session, but also how to take better care of my body. LASTLY, the women who work the front desk were very professional with me when I wasn’t aware that the system for making an appointment changed which resulted in my last appointment getting cancelled, she was able to kindly explain the new process to me as well as get me in the next available appointment and making sure it was confirmed. I absolutely love getting treatments now because of the staff and women I’ve had treat me!
Google
4.0/5
Jan 28, 2021
Google Ideal Image Arundel Mills
Pamela was wonderful! She was quick and effective at my LHR. It was a bit painful, but not too much. I just felt quick snaps like a rubber band (hot and then cold) and the pain is gone. I am seeing good results (the best with my under arms) after my first session. I am about 4 weeks out from the session. I have reduced hair growth at this time. I understand LHR works better on some than others. I am an ideal candidate for LHR; I have dark /fine hair. My only hesitation is scheduling. It was difficult to find availability for my next appointment (Arundel Mills Location). I was hoping to get as many in before summer because I spend a lot of time in the sun and tan easily. You can not get LHR after being in the sun. If you are considering getting LHR, I would start in the fall.
Google
5.0/5
Jan 26, 2021
Google Ideal Image Arundel Mills
It was simply amazing.
Google
5.0/5
Jan 23, 2021
Google Ideal Image Arundel Mills
Very organized during what must be a tough time due to Covid. Very clean environment and friendly staff. Front desk was great and Yasamin was very friendly and knowledgeable.
Google
1.0/5
Jan 22, 2021
Google Ideal Image Arundel Mills
I wish there was an option for no stars. I paid full price for laser hair removal. They gave me good deals and talked about their amazing laser and services they have. However I only had one treated for one out of ten areas. They made excuses that their employee had covid or apparently the employee that treated me stepped out from the company! which makes no sense! Now they are rescheduling me to a new place which is way far away and I do not even know if I will make it because they keep canceling the appointments. This is not what I spent my money for! It feels like they are a fraud.
Google
5.0/5
Jan 21, 2021
Google Ideal Image Arundel Mills
They are dealing with adjusting and handling covid great. Manager is eager to help and very understanding. Services have been clean and quick!
Google
5.0/5
Jan 21, 2021
Google Ideal Image Arundel Mills
Yasmine has been great! I feel most comfortable with her after my second treatment. The treatment itself is great, but customer service over all can be more welcoming and friendlier.
Google
5.0/5
Jan 20, 2021
Google Ideal Image Arundel Mills
From start to finish very professional!! Can't wait too start my treatment😊
Google
5.0/5
Jan 19, 2021
Google Ideal Image Arundel Mills
Pam was great and explained everything to me. I had a great first session.
Google
5.0/5
Jan 18, 2021
Google Ideal Image Arundel Mills
Yasmine was amazing. Very welcoming, informative and was happy to have her do my treatment.
Google
5.0/5
Jan 17, 2021
Google Ideal Image Arundel Mills
receiving laser hair removal for my underarms. it was great, very quick and courteous