Baltimore (Arundel Mills)

7556 Teague Road
Suite 112
Hanover, Maryland 21076
410-514-6041

Current Promotions

Sun 8:00am - 4:00pm
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our Hanover MedSpa is located in the Medical Business center across from Arundel Mills Mall and the New Live Casino, right inside Teague Road and Route 713. We are just minutes away from Route’s 100 and 295 which is a straight shot from Washington DC.
  • Our Nurse Practitioners come from extensive medical backgrounds like Critical care and ICU, so their bedside manner is second to none. Along with Laser Hair Removal, they are thoroughly trained in a number of the leading Medical cosmetic services such as CoolSculpting, Ultherapy, Forever Young Broadband Light Therapy, and injectables such as Botox, Juvéderm and many more.
  • Living in the DC metropolitan area, you know, it is essential to always look and feel your best. The Social scene is one that is talked about by some of your favorite music superstars like Chris Brown and Wale. Let us take your look to the next level through all of the many services we have to offer. Your treatment will be personalized specifically for you by one of our consultants and carried out by one of our highly trained medical professionals.
  • We are here for you! Whatever the question or concern, our team is readily available Monday-Saturday to answer your questions. We have even extended our hours until 8pm, four out of six of our business days, to see to it that you are taken care of. Call or drop in to our location. We’d love to meet you!
From 64 East or West:
  1. Take Gene Snyder (265) north.
  2. Follow to Westport Rd. (Take this exit)
  3. Take a right off the ramp.
  4. At the 2nd stop light turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
From 71 North or South:
  1. Take Gene Snyder (265) south.
  2. Follow to Westport Rd. (Take this exit) 3.At the split continue to follow Westport Rd. to the right.
  3. Merge onto Westport and follow to the 2nd stop light.
  4. Turn right onto Springhurst Blvd.
  5. We are located on the left side, across from Rafferty’s and in between Rainbow Blossom and Dollar Tree. We are within sight of Tinseltown movie theatre.
4.0/5
4.0 /5
378 Reviews

Google
1.0/5
Sep 20, 2021
Google Ideal Image Arundel Mills
Awful! I am so disappointed with ideal image, the entire staff at Arundel Mills and canton. The customer service is awful and the team is all over the place.
Google
4.0/5
Sep 20, 2021
Google Ideal Image Arundel Mills
Representative was very good and thorough as well as quick to answer questions. Cleared my doubts
Google
3.0/5
Sep 17, 2021
Google Ideal Image Arundel Mills
The lady was pleasant but I was disappointed that there are no appointments available until January.
Google
5.0/5
Sep 16, 2021
Google Ideal Image Arundel Mills
Very professional
Google
5.0/5
Sep 15, 2021
Google Ideal Image Arundel Mills
Excellent care! NPs were knowledgeable, explained everything and held my hand through treatment!
Google
5.0/5
Sep 9, 2021
Google Ideal Image Arundel Mills
Greet
Google
5.0/5
Sep 6, 2021
Google Ideal Image Arundel Mills
The service all around was superb. I’m so happy I chose Ideal Image!
Google
4.0/5
Sep 3, 2021
Google Ideal Image Arundel Mills
The Hanover office is super clean and staff is very friendly. Unfortunately, the scheduling system is so terrible because of how overbooked or understaffed they are . One or the other… or both! It can be 3 months til you can get in again for a treatment. At first I was going consistently every 6-8 weeks but then after a little while it became almost impossible to continue with that treatment schedule. I purchased a package that I’m paying for 16 months of unlimited treatments so to not be able to go for a few months and still have to pay is a little frustrating.
Google
5.0/5
Aug 30, 2021
Google Ideal Image Arundel Mills
Very lovely. I was attended to right away and my practitioner was thorough and meticulous during my session. Also, very compassionate during my more sensitive areas.
Google
1.0/5
Aug 27, 2021
Google Ideal Image Arundel Mills
I'm sure you won't share this, but this procedure is horrible. There was severe pain during the procedure, weeks of bruising and discomfort, and the results have not done a single thing improvement-wise. The peri-orbital was the worst, as it somehow made my lip tissue shrink while doing nothing for the fine lines--it actually made my lip line more blurred than before the procedure. Tha only thing good I can say is that the technicians were very nice
Google
5.0/5
Aug 25, 2021
Google Ideal Image Arundel Mills
Nice & professional experience
Google
5.0/5
Aug 25, 2021
Google Ideal Image Arundel Mills
Great and Fast
Google
5.0/5
Aug 24, 2021
Google Ideal Image Arundel Mills
Staff was friendly and helpful and knowledgeable. Very excited about the services they provide. My technician was also a client and made me feel at ease about my experience and what to expect as she was in the same stage of treatment as myself.
Google
5.0/5
Aug 16, 2021
Google Ideal Image Arundel Mills
Courtney is the absolute best! She is very professional and attentive to your needs. These services can be very personal, so it’s nice to have a gentle touch at your service. She is the “ideal” in Ideal Image! Cynthia Brooks
Google
1.0/5
Aug 12, 2021
Google Ideal Image Arundel Mills
The worst place to invest money as an organisation. Nobody ever responds to calls or picks up calls in first place. No appointments available every time. I complained about this company and they promised to book me in time but no use after the next appointment. Extremely frustrating and a waste of time. Never seen a company like this in the US. WHY OVERSELL WHEN YOU CANT SUPPLY? FILLING A COMPLAINT AGAIN FOR MONEY BACK!
Google
5.0/5
Aug 3, 2021
Google Ideal Image Arundel Mills
Great customer service. Staff is friendly. Great results with my hair removal treatments.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Arundel Mills
I had an excellent experience! Chiru (my apologies, I am unsure of the exact spelling of her name) was extremely helpful, knowledgeable, and pleasant! She took the time to answer all of my questions regarding after care, facial mapping, and preparation. The manager was also really great and helpful! I look forward to returning in October after such a wonderful experience!
Google
4.0/5
Jul 25, 2021
Google Ideal Image Arundel Mills
Customer service has been pretty good thus far. I had my first laser treatment today… we will see how the process goes! The only thing I would say about the office is it was kind of messy no one was behind the desk when I walked in and there were boxes everywhere… I was expecting the office to be a little bit more glamorous….
Google
1.0/5
Jul 23, 2021
Google Ideal Image Arundel Mills
This company (and location) may have the worst customer experience I have ever experienced. They canceled my appointment without notifying me and then refused to fit me in (when I had driven an hour to get there). They also refused to schedule my remaining sessions after COVID restrictions had lifted since I was past my "contract time frame" - which HELLO!! YOU WERE NOT OPEN FOR BUSINESS!!! I had to make a huge fuss about it and then weeks later they agreed to honor the remaining sessions- BUT I had to get them done in their short time frame. Do yourself a favor and go to a dermatologist. It's actually cheaper in the end and much more professional. What a horrible experience.
Google
1.0/5
Jul 21, 2021
Google Ideal Image Arundel Mills
The first thing that comes to mind is the inconsistency of what I'm being told by everyone there. From receptionist to technician...They tell me from one visit to shave to the next visit not to shave..The appointment times are usually way over the 60 days. In fact, its been since April that I had my next. They told me to call in a few months to find openings? Then finally on 7/20, they tell me that I'm not suppose to be in the sun for longer than 20 min? First of all, no one told me this and secondly, its the summer!! How do I not be away from the sun for more than 20 min for 4 weeks!?? So, now the next appt time is Oct???!! If you were the customer, is this the way you would like to be treated??
Google
5.0/5
Jul 16, 2021
Google Ideal Image Arundel Mills
very good attention, very good service, and they answer my questions very kindly
Google
3.0/5
Jul 15, 2021
Google Ideal Image Arundel Mills
I always have a wonderful experience when I come to ideal Image in Arundel Mills. My technician is amazing. She always give me hope!
Google
1.0/5
Jul 15, 2021
Google Ideal Image Arundel Mills
I recieved my hair laser removal, and my hair keep growing back. They want to charge me for my areas PER VISIT. It's ALOT of money almost $300... smh... The contract is a joke because the hair removal service doesn't work.. I won't recommend this place...
Google
5.0/5
Jul 15, 2021
Google Ideal Image Arundel Mills
Had a great experience - very professional, conversational, and helped me get adjusted to the ultherapy experience. The procedure itself is very uncomfortable, but the attitude of the staff made it less stressful.
Google
5.0/5
Jul 12, 2021
Google Ideal Image Arundel Mills
I loved being able to see a virtual consultant the same day I inquired for treatment. The virtual consultant was excellent in answering everything and really explaining how it all worked. I'm excited to see how the procedure and results go.
Google
5.0/5
Jul 10, 2021
Google Ideal Image Arundel Mills
Great service, quick and professional
Google
1.0/5
Jul 7, 2021
Google Ideal Image Arundel Mills
I have been trying to reschedule my appointment for two months now and they never pick up the phone.
Google
5.0/5
Jul 1, 2021
Google Ideal Image Arundel Mills
Charu is great!!!
Google
1.0/5
Jun 30, 2021
Google Ideal Image Arundel Mills
It never fails that each time I call this location whoever answers the phone is not nice. They come off as if you’re bothering them, lack energy, and don’t communicate very clearly. It’s always a painful experience dealing with the receptionist. A vast contrast in my experience with other locations.
Google
5.0/5
Jun 29, 2021
Google Ideal Image Arundel Mills
Molly was amazing
Google
1.0/5
Jun 17, 2021
Google Ideal Image Arundel Mills
I waited months for my appointment and had taken a day off of work to go. When I arrived, the person who had scheduled my appointment had apparently scheduled me for the wrong service. Not only did the company make this mistake, yet the person working the desk was unable to help me. She said that I could not be seen until the following December. I asked about being on a wait list in the event of another customer canceling and was told the company was too under -staffed to keep a wait list. I asked to be scheduled in any of your other locations and was told none of the other locations could give me an earlier appointment. She then gave me the number of another location and told me to call. I am so disappointed in the customer service of Ideal Image that I plan to post my experience on my social media. I had very high hopes of getting great service, given how expensive cool sculpting is. However; the customer service made my experience a nightmare.
Google
5.0/5
Jun 17, 2021
Google Ideal Image Arundel Mills
My beautician today was absolutely amazing. Her convo help take the pain away. Front desk was easy checkin and not crowded.
Google
5.0/5
Jun 10, 2021
Google Ideal Image Arundel Mills
Everything went very smooth. I totally trust the gal who worked on me. I had had her before. She is terrific.
Google
3.0/5
Jun 9, 2021
Google Ideal Image Arundel Mills
The cool toning procedure was pretty uncomfortable. The facility room was too hot, no ventilation. At least the provider Ms. CJ was very pleasant. She explained everything carefully and was very friendly.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Arundel Mills
Very nice.
Google
5.0/5
Jun 4, 2021
Google Ideal Image Arundel Mills
GREAT experience. The front desk and my technician were super kind and very knowledgeable. Also made me feel comfortable through the process
Google
5.0/5
Jun 2, 2021
Google Ideal Image Arundel Mills
Julianne was so super helpful with explaining the details of hair removal treatments, setting me up with the financial components and helping support me in my decisions for #selfcare! She's wonderful and I can't wait to start my laser hair removal treatments!
Google
1.0/5
May 28, 2021
Google Ideal Image Arundel Mills
I spent over$5K here and they are notorious for canceling. Do NOT use ideal image... they also wont provide a refund even though they cant give me an appointment for another 3 months. Worst experience ever.
Google
5.0/5
May 27, 2021
Google Ideal Image Arundel Mills
She was very great and friendly
Google
1.0/5
May 26, 2021
Google Ideal Image Arundel Mills
the technician was nice but you have over booked your locations. You have far exceeded your capacity to keep clients on scheduled hair removal. I am supposed to attend every six weeks...next available was October (5 months). I have no leverage...you will not refund even though you can't deliver service.
Google
5.0/5
May 25, 2021
Google Ideal Image Arundel Mills
I have been coming to this location for a few years now and this is the first opportunity I was given an option to do a survey! Over the past few years, it has always been a pleasure and great experience. Wonderful and knowledgeable staff, they are always happy and willing to talk to you during your time of pain and need. I cannot say there was one time I had a bad time. From the greetings to the people at the desk, to the person who does the consultation, and to walking through the office, everyone always has a smile and say hello, and they all will tell you goodbye with a smile and tell you they will see you next time! I am happy to be a VIP member and knowing I will see everyone soon with pleasant attitudes! That you all for everything you all do!! Love you all!!
Google
1.0/5
May 24, 2021
Google Ideal Image Arundel Mills
You can never get an appointment in a reasonable time. You call to make an appointment and they give you one 3-4 months out. And when you call about getting the appointment, the receptionist or phone operators act like you are bothering them. I also still have a beard and mustache and I have had at least 4-5 treatments already. Total waste of money.
Google
5.0/5
May 22, 2021
Google Ideal Image Arundel Mills
I came early; Hope was able to see me early and also took extra time to answer questions about cool sculpting.
Google
5.0/5
May 19, 2021
Google Ideal Image Arundel Mills
Good response to questions. Honest about service which could be provided
Google
1.0/5
May 19, 2021
Google Ideal Image Arundel Mills
There is too much to type but not having availability to keep next appts within recommended treatment weeks, as treatments are barely working as is, is ridiculous. Paying this much money with such inconsistency is definitely not worth it.
Google
1.0/5
May 19, 2021
Google Ideal Image Arundel Mills
To get an appointment you may have to wait weeks. I recently booked an appt at the Arundel Mills site; when I got there they said they didn’t have me scheduled. I explained I drove an hour to get there; however they were still turning me away. Luckily the nurse heard the conversation and offered to service me. I was glad that she came to my rescue. I feel that they should do better with scheduling appointments.
Google
1.0/5
May 18, 2021
Google Ideal Image Arundel Mills
Today was my third laser hair removal treatment. My two previous treatments were wonderful this one was not. I was Very specific when buying my package on what areas I wanted treated and had no trouble before today. Today i was Informed that the bottom of my chin was considered my neck. She said she was not allowed to treat that area. When i asked Who i could Speak to she said I ‘d have to talk to my consultant who signed me up. No one at this location was helpful with my questions.
Google
5.0/5
May 14, 2021
Google Ideal Image Arundel Mills
Wendy was very helpful and knowledgeable. I am excited to move forward with my process!
Google
5.0/5
May 13, 2021
Google Ideal Image Arundel Mills
Very easy. My provider was the best
Google
5.0/5
May 13, 2021
Google Ideal Image Arundel Mills
Very helpful
Google
5.0/5
May 12, 2021
Google Ideal Image Arundel Mills
Mon’ee was amazing! Patient and gave me exactly what I wanted! Will def return!
Google
5.0/5
May 11, 2021
Google Ideal Image Arundel Mills
Quick and painless! Absolutely wonderful
Google
1.0/5
May 11, 2021
Google Ideal Image Arundel Mills
How can you take someone’s money and then say the services will likely be over a month away? Terrible business ethics. The entire process is unethical.
Google
1.0/5
May 10, 2021
Google Ideal Image Arundel Mills
Front desk rude, nasty. Hung up on me. No available Appointments. Don’t waste your time, energy or money. when I asked if I could change center. Courtney the receptionist replys with a with the nastiest of tones “ they don’t do that”. No help , no feedback just call back every week till something opens up! 😂. I will be calling for a refund ! I want to put no stars but google won’t let me!
Google
3.0/5
May 5, 2021
Google Ideal Image Arundel Mills
05/04/21 Update: Received a call from area manager and she resolved all of my issues. I appreciated her help. 05/03/2021 Updated review: The individuals who work as receptionists are HORRIBLE. I had an appointment today and tried to schedule my next appointment, but was told my contract was over. HELLO...... do you not realize that COVID happened, you closed your office and did not give me a call, text message, email, or snail mail to let me know you reopened! I was told that they would resolve the issue and guess what? NO ONE RETURNED MY CALL! The office staff is horrible. I called later and I asked to speak to the office manager and was told that she was on a conference call and guess what? SHE NEVER RETURNED MY CALL. Don't waste your money on this place due to the office staff. Side note: the people that perform the services are really nice and do a great job, but since you have to deal with the horrible office staff, it is a waste of money. Thanks for taking my $5,000 for a service that I have yet to fully use! 2nd side note: the comment about calling the office as a response to my original review was a TOTAL WASTE OF TIME! If anyone cares, the reason I am so upset is that it took me 16 months to save enough money for these services. It stinks to work so hard to do something special for yourself and end up with results like this. Called to reschedule an appointment and the receptionist claimed that the next available appointment wasnt until 6 weeks out for a treatment that takes them 30 minutes to complete. During my last appointment, they were running 30 minutes late. I just feel like they are there to charge you for thousands of dollars worth of treatment and once you sign the contract, YOU ARE SCREWED!
Google
5.0/5
May 3, 2021
Google Ideal Image Arundel Mills
The nurse was skilled and friendly.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Arundel Mills
Accommodating staff; professional and courteous.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Arundel Mills
Charu was a absolute pleasure. She was friendly, knowledgeable and professional. I felt she went out her way to ensure my comfortablilty. Thanks Charu! 🙂
Google
5.0/5
Apr 30, 2021
Google Ideal Image Arundel Mills
Very friendly and custor service made you feel comfortable
Google
4.0/5
Apr 28, 2021
Google Ideal Image Arundel Mills
It was quick and professional except upon arrival, there was a sign on the door requesting to call a number to stating I am here. I think these new Covid-19 instructions should be included in the email confirmation 24 - 48 hours prior to your arrival. I like to be prepared in advance.
Google
5.0/5
Apr 27, 2021
Google Ideal Image Arundel Mills
My technician today was AMAZING! She was very informative and so nice. I had such a lovely time with her. The front desk lady was also so nice and very helpful.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Arundel Mills
The technician was wonderful!
Google
5.0/5
Apr 24, 2021
Google Ideal Image Arundel Mills
Great experience. Friendly, clean and safe
Google
4.0/5
Apr 21, 2021
Google Ideal Image Arundel Mills
Definitely appreciate the nurses doing the work, they are so caring and gentle. Very professional.
Google
1.0/5
Apr 20, 2021
Google Ideal Image Arundel Mills
Staff doesn't call back. Ask me to postpone my appointment (Mid-April), then tells me when I call back that there are no appointments available until July. One provider at this location was very nice and helpful. They others I've been treated by were not-professional. I've never felt more anxious being around a medical provider than I have at this Ideal location. Prior to moving I had been to Ideal locations in both the Twin Cities, and Savannah and had great experiences, but Arundel Mills has definitely been a horrid experience. It's very unfortunate, and I hope they can turn things around. Really upset that I paid for 1 year and a half worth of services,, and feel as though I am just not comfortable going back to finish getting the treatment I paid for.
Google
4.0/5
Apr 20, 2021
Google Ideal Image Arundel Mills
It’s been over a year since I started my laser hair removal treatment and I’m somewhat pleased with the results. My only issue is the dark marks but I’ll need to exfoliate often to treat that. On the good side, I have no more razor bumps and cuts.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Arundel Mills
The appointment was good and the technician is very helpful and professional. She put me at ease. I really appreciate that
Google
4.0/5
Apr 18, 2021
Google Ideal Image Arundel Mills
Ideal Image is a great place for a transition in your life, that is personal. The people there are empathetic to your need, they care. I would recommend Ideal Image to those that want to do what makes them feel better about themselves. The only hard time is getting appointments, since it is all popular.
Google
1.0/5
Apr 16, 2021
Google Ideal Image Arundel Mills
I had an online consult for treatment prior to my wedding. I was told they could definitely get two treatments in and was told I would be scheduled ASAP. I called to schedule my appointment and was told there is no availability until July. I feel like the online consultation is a scam and they should give clear information on availability before taking payment. Now I'm fighting to get my money back and plan cancelled as this is not what I was promised. I am now being told this is non refundable. I was not made aware of any of this during my consult process. All they want is your money.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Arundel Mills
I couldn’t get the service. I had a virtual consultation that approved me for the procedure. I took off work and drove to ideal image. I had to arrange for boarding for my dog and sitter for my child. I get there and I’m told I’m not a candidate for the procedure. The provider takes pictures of me for my case file and I’m told that someone will be in contact with me in 2 weeks to talk about the money I invested. I paid for this service in February and couldn’t get an appointment until April 15 and now I have to wait for two weeks to talk to someone about getting my money refunded. All around a disappointing experience
Google
5.0/5
Apr 9, 2021
Google Ideal Image Arundel Mills
I'm holding back the tears
Google
5.0/5
Apr 8, 2021
Google Ideal Image Arundel Mills
Charu was AWESOME!!! She got me in early and was super professional
Google
5.0/5
Apr 7, 2021
Google Ideal Image Arundel Mills
Molly is a very professional individual very helpful clear and precise in what she knows.
Google
4.0/5
Apr 7, 2021
Google Ideal Image Arundel Mills
Pam is so wonderful, Very professional, skilled and friendly
Google
5.0/5
Apr 6, 2021
Google Ideal Image Arundel Mills
Courtney was very knowledgeable and fast! Her services were awesome! I did not feel much pain and was very professional! Will definitely book with her from now on. I left feeling happy and satisfied from having laser hair removal LOL!
Google
5.0/5
Apr 5, 2021
Google Ideal Image Arundel Mills
I’m a current client and had success with a previous service and the consultation I had with the second service was very informative. I spoke with someone named Julie and she was very pleasant and professional. It was via Zoom and I felt like my information was still confidential from scheduling the call to signing documents and the payment process. and I enjoyed the consultation session. Payment options help make it more accessible. I would recommend anyone to check out and get a free consultation at least.
Google
5.0/5
Apr 1, 2021
Google Ideal Image Arundel Mills
Exceptional service as always!
Google
5.0/5
Apr 1, 2021
Google Ideal Image Arundel Mills
I always love getting my sessions done here. Charu has done a wonderful job doing my laser treatment. She is very understanding and super sweet.
Google
1.0/5
Mar 30, 2021
Google Ideal Image Arundel Mills
Difficulty in getting appointments. This is the third time my appointment was cancelled for reasons that were not mine. When I try to reschedule at the cancellation time I was told I was in waiting list and not to make an appointment even though I wanted to. The last cancellation in February and I schedule then I would have had an April appointment now I can’t get one until May. Always get an appointment when they cancel on you
Google
5.0/5
Mar 30, 2021
Google Ideal Image Arundel Mills
They were so quick and also so kind. Just moved from NM where I had a horrible experience, so coming here was a breath of fresh air. See y’all in 6- 8 weeks!
Google
1.0/5
Mar 29, 2021
Google Ideal Image Arundel Mills
I’ve had several rescheduled appointments. I paid for service in October 2020 and have yet to receive my first treatment. My file was overlooked and I was not made aware I needed documentation from my doctor so when I did finally have an appointment that was not rescheduled I couldn’t receive services. Now my first appointment isn’t until the end of May 2021. This is very unprofessional. I will never purchase services from this company again. It is a complete scam.
Google
1.0/5
Mar 26, 2021
Google Ideal Image Arundel Mills
Botox- 66 units- no result after 4 days. I know you say wait 10 days, but I always see a difference after 2 days- I’ve spoken with a nurse, I’ll call back when 10 days are up, but concerned either you dilute too much or the tech didn’t know what she was doing
Google
1.0/5
Mar 25, 2021
Google Ideal Image Arundel Mills
I would have given them zero stars but it won't allow you to.Had to pay for my entire treatment in advance of even having an appointment. Wanted it done for an event occurring in 2 months. They called to make my appointment and the first available appointment was not for more than 2 and a half months away. Was given a customer service # to call and it just rings repeatedly and nobody answers. The other number you are given goes to a voicemail. I have left message 5 days in a row. No return call. You are unable to reach your salesperson by phone, only email. She has returned 1 call from my email requests and said to me "well, I never told you that you would be able to get an appintment anytime soon." i had to sign a contract via DocuSign on my phone and I told the salesperson it was difficult to read. I was told "you'll be sent a copy via email. I haven't received it, although I have requested it twice. Worst customer service I have ever encountered in my life. DO NOT DO BUSINESS WITH THIS COMPAY. THEY TAKE YOUR MONEY AND THEN NEVER COMMUNICATE WITH YOU AGAIN.
Google
5.0/5
Mar 25, 2021
Google Ideal Image Arundel Mills
provider was wonderful, took her time and did a great job ... I will definitely be back!!!
Google
4.0/5
Mar 25, 2021
Google Ideal Image Arundel Mills
Good experience
Google
3.0/5
Mar 22, 2021
Google Ideal Image Arundel Mills
I'm not able to get an appointment every 6 weeks. I have to wait 9-11 weeks.
Google
5.0/5
Mar 22, 2021
Google Ideal Image Arundel Mills
Melissa was FANTASTIC! Such a wonderful personality & really good at making it a great experience!
Google
5.0/5
Mar 22, 2021
Google Ideal Image Arundel Mills
I really enjoyed my experience. It was quick and straight to the point. My NP was very knowledgeable and made me feel comfortable and educated me on what to expect before, during, and after my initial laser hair removal procedure.
Google
5.0/5
Mar 19, 2021
Google Ideal Image Arundel Mills
Very informative and professional
Google
5.0/5
Mar 19, 2021
Google Ideal Image Arundel Mills
I had a great experience with doing my laser hair removal appointment. My nurse practitioner CJ was so helpful,patient, understanding and professional! She did a awesome job! Thank you so much for making my experience easy!
Google
4.0/5
Mar 15, 2021
Google Ideal Image Arundel Mills
Very helpful
Google
5.0/5
Mar 15, 2021
Google Ideal Image Arundel Mills
CJ was awesome! She communicated often and made sure I was comfortable at all times. And she scheduled my next 2 appointments!
Google
5.0/5
Mar 10, 2021
Google Ideal Image Arundel Mills
I want to use this review to thank the great staff at this location. I feel heard and taken care of every time I show up for my laser hair removal appointment. All the nurse practitioners have been nothing but helpful, professional, and caring. I would like to give a special shout out to Nicole Cugle who treated me on my last appointment. Her bedside manner and precision in her work is nothing short of excellent.
Google
5.0/5
Mar 10, 2021
Google Ideal Image Arundel Mills
10/10 would tell a friend. Staff was friendly and understanding. Would recommend this location for sure.
Google
1.0/5
Mar 9, 2021
Google Ideal Image Arundel Mills
UPDATE: I am super disappointed with the customer service from the manager, Jennifer. She contacted me the day after posting about my treatment not working. We had a pleasant discussion and she said she would get back to me the next week about a solution. I never heard from her and have called and left messages with the staff at least 50 times because she's either not there or not available. ORIGINAL POST: My laser hair removal DID NOT WORK. I finished my laser treatment well before COVID, the only reason I have taken so long to post a review is because I was in denial and hoping my hair would magically fall off. I completed all 9 of my treatments (5 service sessions and 4 touch-up sessions) roughly a year ago and followed all instructions throughout my treatment, yet I still have all my hair. They gave me an "examination" to decide whether or not the treatment would work for me (obviously they decided yes), but all they did was peak at the area in question for less than a second. Apparently I have dark red hair. I didn't find that out until my very last treatment when the tech shaved the area and told me I have dark red hair as she showed it to me in her hand after I asked why I still had so much hair - a question I had asked a few times before that. You would have though any of the previous techs would have noticed - I had the techs shave the area every time so they could see my progress, and so they could see how wide of an area they needed to get. I'm just extremely disappointed I paid so much money for laser hair "removal" after being told it would work when that could have easily been avoided by doing a more thorough examination. I did not live anywhere close to the site and had to take off work for my appointments. Let alone the reason for the treatment was embarrassment and difficulty shaving, which I still have.
Google
5.0/5
Mar 7, 2021
Google Ideal Image Arundel Mills
It was great in Miami. Staff were courteous. Procedure was good. The tech was excellent. Didn’t hurt at all. Looks great!
Google
5.0/5
Mar 4, 2021
Google Ideal Image Arundel Mills
Very nice
Google
4.0/5
Mar 1, 2021
Google Ideal Image Arundel Mills
Everything was great! I didn't realize it would be that quick and easy!
Google
5.0/5
Feb 27, 2021
Google Ideal Image Arundel Mills
Excellent service and quick Checking in was fast, Courtney did my fillers and she did an amazing job!! Thank u .. will definitely be back
Google
1.0/5
Feb 26, 2021
Google Ideal Image Arundel Mills
Disappointed. My first appt with them went fine. However, when I scheduled my second session TWO months in advanced. I arrived to my appt just to find out it was cancelled without my knowledge. I never received a confirmation email, a text message or a call. They offered to reschedule me for May! That’s 3 months from now! Yet, they are still charging my credit card monthly for services they are not performing. Unacceptable!