Baltimore (Towson)

8600 LaSalle Road
Suite 250B
Towson, Maryland 21286
443-279-6262

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our cozy medical spa is located in the great college town of Towson, about 2 miles away from the Towson Town Mall. We are in the Maryland Executive Park facing East Joppa Rd, next to great eateries such as Gino’s Burgers, Tutti Frutti Yogurt, and Potbelly’s Deli.
  • We have a team of Nurse Practitioners and Registered Nurses, who have the best medical schooling and utmost training available from some of the top medical schools in the US. They are comprehensively trained in all of our services, including Coolsculpting, Laser Hair Removal, Ultherapy, BBL (BroadBand Light) Therapy, and a vast array of injectable products, such as Juvederm, Botox, Kybella, and Voluma.
  • It’s important to take care of yourself and to feel good in your skin. We here in Towson want to help our clients explore their wants AND needs when it comes to how they view their Ideal Self and creating obtainable ways to reach it. We look at our location as a family, where each client is treated as if it’s the first time they stepped through our door.
  • Whether it’s sharing great news, looking into adding additional service, or concerns with current treatment, we always have time to chat!

If you’re looking for Laser Hair Removal, CoolSculpting, Botox, or even Ultherapy, Ideal Image of Towson, MD is the place for you. We’re located between Gino’s Burgers & Chicken and Tutti Frutti. Give us a call or stop in for your FREE Consultation!

3.9/5
3.9 /5
235 Reviews

Google
1.0/5
Apr 8, 2021
Google Ideal Image Towson
UPDATE: IDEAL IMAGE HAS DONE NOTHING TO RESOLVE THIS ISSUE. THEY TAKE YOUR MONEY AND DON'T CARE ABOUT YOU THE CONSUMER. PLEASE PLEASE GO SOMEWHERE ELSE. Trust me take you business else where. I was promised 4 sessions of CoolSculpting and only received one. I filed a complaint with the BBB and thought the issue was resolved and was going back to get my follow up treatments on February 26,2021. I had not heard from them and when I called on Thursday February 25, 2021 I was told that my appointment was canceled by Corporate on Wednesday February 24th because I did not confirm my appointment. I was never CALLED, TEXTED or EMAILED, that is why I called. I requested a refund for those sessions and I was not given my refund. NOW am STUCK paying for something I NEVER RECEIVED. TRUST ME....Go somewhere else.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Towson
Amazing from enfer to exit .I was extremely comfortable and my Nurse walked me through everything and explained everything. No pain before or after
Google
4.0/5
Apr 7, 2021
Google Ideal Image Towson
I love everything about Ideal Image. The customer service, the payment options and the professionalism. My laser hair removal treatments always goes smoothly. the only issue I would say they have is the long wait for appointments. I'm supposed to be seen every 4 weeks but because of availability it always ends up being between 6-8 weeks. other than that I would definitely recommend to family and friends.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Towson
Great! My appointments always run so smoothly; the staff at this particular location are wonderful
Google
2.0/5
Mar 25, 2021
Google Ideal Image Towson
So far not happy. I was quickly sold the service however it took a week and 3 emails before I got a call to schedule. I was told today 3/25 that the first available appointment is June 8th. As long as you're willing to wait 3 months to get an appointment go ahead and sign up. Not what I was expecting at all. Note: They don't offer cancellation or refunds refunds
Google
5.0/5
Mar 18, 2021
Google Ideal Image Towson
Excellent experience!!! I'm still a novice with laser hair removal, but I was made to feel very relaxed and comfortable.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Towson
The experience I had was very good. They were right on time, very professional and friendly and the treatment was completed successfully.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Towson
It was a Zoom meeting and I was in my home which made me comfortable to speak freely
Google
5.0/5
Mar 15, 2021
Google Ideal Image Towson
Super friendly staff. The techs always make you feel comfortable.
Google
1.0/5
Mar 13, 2021
Google Ideal Image Towson
Came here last year for coolsculpting on my stomach I spent 2,000 and did not see any results wasted my money
Google
5.0/5
Mar 13, 2021
Google Ideal Image Towson
The staff is amazing..
Google
5.0/5
Mar 11, 2021
Google Ideal Image Towson
Pleasant environment from the check in process to check out. Place was was clean and adhering to cdc guidelines.
Google
5.0/5
Mar 10, 2021
Google Ideal Image Towson
My experience was great!! Amberly (I hope I got her name right) did an amazing job!! She was so focused on what she was doing. She made sure she paid special attention to my problem areas and she took very good care of me! Cam was awesome as well. He helped me with additional information about other services! He went above & beyond to make sure I received accurate pricing and we discussed the possibility of adding on to my treatment plan! Everyone was very warm, welcoming and friendly. I also did not have to wait to be seen which is a plus!!
Google
1.0/5
Mar 7, 2021
Google Ideal Image Towson
My appointment was at 2pm last week. I am an emergency service worker, and unfortunately, I was running a bit behind and I arrived and parked at 2:15 exactly. I waited in the lobby and sanitized my hands, and by the time I was called up by an attendant, it was 2:17pm. I was told that there was a 15 min grace period , which I was now 2 min past, therefore they could not see me (there was nobody in the lobby or parking lot waiting to be seen). I was then told that the next available appointment was not until May... 2 months away and that the closest location with an upcoming appointment was one that was 1.5 hrs away. There was no consideration or compassion in accommodating or re-scheduling me. This type of experience is completely unacceptable and appears to be orchestrated intentionally to increase demand. When I was first enticed into purchasing a treatment plan by an overeager sales representative, it was only after paying, that I was informed that there were no appointments available for almost 3 months. They pulled 3 payments from my account before I was even able to be seen for my first laser treatment. Interestingly, my friend who signed up the day before me, was able to get an appointment for the very next week. I have since been offered appointment times that friends have been told were unavailable. There always seems to be a discrepancy between what different customers are told and this inconsistency is beginning to feel intentional. I have never had the same service provider twice for any of my treatments, so these discrepancies are not based on the availability of a specific service provider. Also when signing up, I was also only offered a financing option through a company called Ally, which required a credit pull. I informed the sales rep, that I was under contract for a house and could not have my credit pulled until I closed, but she was persistent and called me back multiple times, swearing that this would not hurt my homebuying process. She initially denied that there were any other financing options, until my friend provided me with the exact name of the financing plan she was offered the day before (which did not require a credit pull), then suddenly it was "ohhh yeah, this is a great option for you as well!" I’m honestly fed up, and have considered calling my bank and canceling Ideal Image’s ACH withdrawals until services begin to be provided, as contracted.
Google
5.0/5
Mar 4, 2021
Google Ideal Image Towson
It’s was fast simple and pleasant.
Google
1.0/5
Mar 4, 2021
Google Ideal Image Towson
Terrible experience
Google
5.0/5
Feb 26, 2021
Google Ideal Image Towson
The staff is great and my technician was AWESOME!! The entire experience was much easier than I thought it would be. I’ve been waiting to years to have the money to treat myself and I’m sooo glad I’ve finally done it. Thank you Ideal Image!!!
Google
5.0/5
Feb 26, 2021
Google Ideal Image Towson
Anne and Chanel were very personable and gracious. They made the whole experience simple, easy and I was very at ease we ith them. I highly recommend Ideal Image.
Google
4.0/5
Feb 24, 2021
Google Ideal Image Towson
Good experience - Leah was very knowledgeable and helpful.
Google
5.0/5
Feb 23, 2021
Google Ideal Image Towson
Lanaya was very helpful. I appreciated her going out of her way to make sure everything was handled with me. I recommend their services.
Google
5.0/5
Feb 22, 2021
Google Ideal Image Towson
I had stopped coming because the last treatment was so painful. This time I had Ann who was AMAZING!!. The pain was bearable and she made me feel really comfortable. The front desk rep is also amazing. He's always so nice and courteous and goes above and beyond to try and accommodate the customers.
Google
1.0/5
Feb 22, 2021
Google Ideal Image Towson
No one has reached out to me to schedule appointments even after I have left a message
Google
4.0/5
Feb 22, 2021
Google Ideal Image Towson
I would like to shout out the front desk staff who coordinates appointments. I have had some issues with scheduling but the individual who helped me (2-22-21) to reschedule and get everything straightened out was truly kind and helpful. This particular individual (I am so sorry I don’t remember the name) deserves some recognition. This is not the first time they have helped me either. I would have considered not returning to this location if it were not for their help so THANK YOU for your help.
Google
5.0/5
Feb 20, 2021
Google Ideal Image Towson
Very professional and polite staff. I highly recommend this location staff is a little personable and treat you very well.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Towson
Amazingly professional and friendly staff - I am always nervous for my appointments and everyone who works here always makes me feel at ease and makes the experience as comfortable as possible. So happy with my experience!
Google
5.0/5
Feb 11, 2021
Google Ideal Image Towson
Clean facility & polite staff.
Google
5.0/5
Feb 9, 2021
Google Ideal Image Towson
Sarah Smith was extremely friendly and helpful. I do plan on reaching back out to in future when I am ready to move forward.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Towson
Juliet was great. She was nice and she knew her stuff.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Towson
Miranda made my experience excellent. She explained everything to me in great detail. The payment plan made everything very affordable. I wish I would have done this sooner.
Google
4.0/5
Feb 7, 2021
Google Ideal Image Towson
This was my first visit. Everything went well, Amberly made sure she explained everything!
Google
5.0/5
Feb 6, 2021
Google Ideal Image Towson
Great
Google
1.0/5
Feb 5, 2021
Google Ideal Image Towson
Whatever you do, don't give this company your money ahead of time. I paid for a service and waited weeks for an appointment, but when I showed up for the appointment they said there was a scheduling conflict and they wanted to change the terms. I asked for my money back. It's been over a month now and they haven't refunded my money, I always get voicemail when I call the people who supposedly can do something about it. Still waiting. Beware.
Google
5.0/5
Feb 4, 2021
Google Ideal Image Towson
The reception staff was very helpful and great to work with. My NP that performed my treatment was wonderful and explained the process very thoroughly. I’m excited to finish out the rest of my treatments and be hair free.
Google
5.0/5
Feb 4, 2021
Google Ideal Image Towson
I reached out to Ideal Image after seeing a sponsored ad when I typed "laser hair removal" into Google. My search process was to really find the most trusted brand at an affordable price. As soon as I sent in my email Kelly Ross from Ideal Image reached out to me. We met over zoom and she was beyond fantastic to work with. Talking about hair felt a little embarrassing for me at first, but she was completely open and honest. She just wanted to answer all of my questions and make sure I was well informed because purchasing laser hair removal is an investment. I never felt pressured during the whole process at all and she helped me to figure out the right package for me. She has even been treated herself, what a better testimony than that! I did some more research, just to be safe, and could not find a company like Ideal Image. Kelly was super responsive and kind with responding to all of her emails, before and after I decided to proceed with Ideal Image. She even looked out for me and made sure that I was able to purchase everything on black friday which was fantastic with discounts! I am having my entire legs, full bikini and pari, and lower arms treated. What is nice is that I was able to purchase them all at once, with a package, and with a lifetime guarantee. I am very thankful to have worked with Kelly and the Ideal Image company to get the process of treatments started. Everything has been smooth, welcoming, professional, and transparent.
Google
5.0/5
Jan 30, 2021
Google Ideal Image Towson
My first visit with Ideal Image was phenomenal — I couldn’t have asked for a better experience. The facility was clean, well-maintained, and adhered to COVID-19 safety practices. The front desk staff were all super friendly and answered my questions thoroughly. My provider, Becca, was patient with me and explained every bit of what I was to expect before, during, and after treatment. She made sure to select the appropriate settings for my skin type, ensuring that I receive the best results without any kind of extreme adverse reactions. I couldn’t be more excited for my next visit!
Google
5.0/5
Jan 28, 2021
Google Ideal Image Towson
I went to Ideal Image Towson today for my first time and I did not know what to expect. My assistant Ann was beyond awesome. She explained to me what I was up against and made me feel comfortable. Awesome Visit!
Google
4.0/5
Jan 27, 2021
Google Ideal Image Towson
Great! Thanks for your professional service so far.
Google
5.0/5
Jan 20, 2021
Google Ideal Image Towson
Had a great experience with Towson Ideal Image
Google
5.0/5
Jan 19, 2021
Google Ideal Image Towson
Staffing and services were great!!
Google
5.0/5
Jan 19, 2021
Google Ideal Image Towson
Catrina is a phenomenal consultant. It was like talking to a close friend about the process. She gave me alternative options and helped me see what would be the best “deal” for me. She shared her personal experiences which put me more at ease about the process.
Google
5.0/5
Jan 19, 2021
Google Ideal Image Towson
The hair removal technician, Becca, was very professional and sweet. Informative & honest, and made me feel very comfortable and confident with the procedure. She really shows her concern and best interest for the client.
Google
5.0/5
Jan 18, 2021
Google Ideal Image Towson
Charu was great!!!! Very professional! Did great with her job!!!!
Google
1.0/5
Jan 16, 2021
Google Ideal Image Towson
Manager of location does not return call nor the corporate office location does not return calls. This company is extremely unpredictable and unprofessional.
Google
1.0/5
Jan 15, 2021
Google Ideal Image Towson
Everything was great until it wasn't. Yesterday was my 2nd time at this location. The first time was fine; I don't expect much of the associates; they don't have to be super-friendly and kind. However, these skills do come in handy when it comes to deescalation and conflict resolution. I had an appointment scheduled for the 1/14. On 1/6, I paid for an additional service and added it to my existing appointment for the 14th. When I got to Towson, they only had the one appointment. The only questions asked were "Do you know who you spoke with?" and "Do you want to schedule the appointment?". The tone was, if it's not in the system, oh well. There was no empathy, no apology for the inconvenience, no follow up. A simple, "I'm sorry I don't see that in the system, what day did you call, I'll follow up" would have been fine. Yes, I would've been let down because I didn't receive the service. But, I wouldn't have been mad. At the end of the day, I just wanted someone to act like they cared a little bit. I proceeded with the original service and at the end, I showed the nurse by payment and the day I called and she said she would talk to her manager. This is all I wanted from the beginning, but it was too late. Why couldn't this have happened when I first inquired? I left without making a follow-up appointment. I don't think I will be returning to this location.
Google
1.0/5
Jan 6, 2021
Google Ideal Image Towson
I got an appointment 2 months ago, and when I came for it (it was scheduled for 7 pm), I found out that something happened and they closed earlier that day. The said that someone was supposed to call me and let me know about the change, but noone did. I spent time driving to the location. Now I have to wait another 2 months for the rescheduled procedure.
Google
5.0/5
Jan 4, 2021
Google Ideal Image Towson
Lovely experience. Love the staff there!
Google
1.0/5
Dec 30, 2020
Google Ideal Image Towson
Wow, this must be the corporate office of Karen’s! From the moment I walked in the door I was greeted by the most miserable people I’ve ever met...they amount of effort they put into making their face look so mad was intense... even with the Botox they all had done...wrinkles and depressing frowns for days...
Google
5.0/5
Dec 22, 2020
Google Ideal Image Towson
She made me feel so comfortable and relaxed throughout the entire appointment.
Google
5.0/5
Dec 12, 2020
Google Ideal Image Towson
Had a great consultation all questions were answered and Ms. Lomax was extremely helpful!
Google
5.0/5
Dec 11, 2020
Google Ideal Image Towson
Went for the first time today and received Botox and my first laser hair removal session. Lindsay was so wonderful, professional and everything went very well. I look forward to more sessions and professional treatments.
Google
5.0/5
Dec 10, 2020
Google Ideal Image Towson
Treatment was wonderful, much less painful than anticipated. Sam was so easy to talk to ! 10/10
Google
5.0/5
Dec 5, 2020
Google Ideal Image Towson
I've been going to Ideal Image for years now getting multiple areas treated. The staff is friendly and the results are so worth it!
Google
5.0/5
Dec 5, 2020
Google Ideal Image Towson
Great experience. My technician was patient and very plea
Google
5.0/5
Dec 4, 2020
Google Ideal Image Towson
Everyone is very courteous and the service is fast and effective.
Google
5.0/5
Dec 4, 2020
Google Ideal Image Towson
Check in was easy and friendly. My technician was very nice & helpful. I am pleased with the results of the laser treatment.
Google
5.0/5
Nov 30, 2020
Google Ideal Image Towson
Today I got my first Botox treatment from faith she was very thorough professional and didn’t rush me through I felt very comfortable she explained everything the whole thing was quick and painless
Google
1.0/5
Nov 30, 2020
Google Ideal Image Towson
My skin was damaged during removal and no one at this establishment seems to give a [email protected]>% I highly recommend you go elsewhere. Don't waste your money. It isn't worth the hassle. If they damage your skin, they lie and tell you that it was damaged before they performed laser hair removal. Instead of offering to complete treatments for free since they burned the color off of your skin. They don't offer to give a refund. Nothing. I highly recommend you go to Dr. Kindred in Columbia. That's where I should have went from jump. Ideal Image has so many deals because they lack compassion for the clients who come in. They care more about making a dollar, than how the treatment comes out. And care nothing about righting any wrong they made because to them who cares. Smh
Google
4.0/5
Nov 27, 2020
Google Ideal Image Towson
I’ve been doing my laser treatments here and just finished my 3rd treatment. This is the first time I’ve had Faith do my laser treatment and would love to have her do it for future visits. She provided me with the stress balls to hold while doing the laser which I haven’t received before. I usually hold onto my phone which doesn’t help. I would recommend this location for treatments. Everyone has been kind and professional!
Google
5.0/5
Nov 22, 2020
Google Ideal Image Towson
I went in for my first laser hair removal spot and had Faith as my tech. She was amazing! She was super kind and explained everything in detail. I really enjoy my experience and I look forward to finishing the treatments! Thanks Faith for making it an enjoyable experience despite the burning hair smell! Lol
Google
5.0/5
Nov 20, 2020
Google Ideal Image Towson
My Impression from day one has been totally positive I feel comfortable and safe from the virus they do use protocol not to come in the building until they call you the employees are all great very polite and eager to help
Google
5.0/5
Nov 18, 2020
Google Ideal Image Towson
Samatha did my wrinkle relaxer today and she was excellent!
Google
5.0/5
Nov 18, 2020
Google Ideal Image Towson
It’s always very welcoming and my tech today was just amazing
Google
5.0/5
Nov 12, 2020
Google Ideal Image Towson
Super informative Ashley professionalism was fantastic!!
Google
5.0/5
Nov 10, 2020
Google Ideal Image Towson
Went in for my first laser hair removal treatment today and I'm very impressed with the professionalism in the office and the treatment room. Faith was very kind and made sure to explain the process as it was happening. Five stars!
Google
3.0/5
Nov 9, 2020
Google Ideal Image Towson
Appointments are pushed out over 30days the day before your original scheduled appointment with no notice. Very unprofessional
Google
5.0/5
Nov 9, 2020
Google Ideal Image Towson
Samantha is kind, knowledgeable, and attentive. Her professionalism and friendliness (and that of the whole staff) are exemplary.
Google
5.0/5
Nov 6, 2020
Google Ideal Image Towson
Excellent experience and the nurse ensured I get exactly what I came for and listened to my concerns and was very helpful.
Google
5.0/5
Nov 6, 2020
Google Ideal Image Towson
Great location - very organized and professional. All of the employees are great but especially loved working with Faith. Request Faith you wont regret it.
Google
5.0/5
Nov 4, 2020
Google Ideal Image Towson
Always have a good experience when I'm here! Faith was my provider last at my last appt and she was so nice!
Google
5.0/5
Oct 25, 2020
Google Ideal Image Towson
Beyond lovely. I am a returning client of yours. I would totally recommend, well I do refer some of my friends now but yes THANK YOU so much for your services. The employees I have encountered throughout being a client of your business have ALL been very wonderful. Thank you. Anne
Google
4.0/5
Oct 24, 2020
Google Ideal Image Towson
My technician was great.
Google
5.0/5
Oct 24, 2020
Google Ideal Image Towson
My sales representative, Michelle was extremely professional. Michelle provides everything you could ask about, in cosmetic services.
Google
5.0/5
Oct 23, 2020
Google Ideal Image Towson
Amberlynn was amazing!! She took her time to make sure I get the most out of my treatments. We had great conversation in between each session. She took good care of me and for the first time I didn’t want to leave. She was simply the best! Thank you so much!
Google
3.0/5
Oct 19, 2020
Google Ideal Image Towson
I was told that if I wanted additional treatments, I would have to pay a "copay" of $130. When u advertise lifetime guarantee, that usually means no further payments for touch ups or incomplete treatments. Also given that there was a long break in treatments d/t Covid, I feel like should be given one or two extra treatments since appointments were cancelled interrupting treatment plan
Google
2.0/5
Oct 16, 2020
Google Ideal Image Towson
This was my worst experience. Job poorly done. Waste of my money.
Google
5.0/5
Oct 15, 2020
Google Ideal Image Towson
Everyone is always so friendly and patient. Also love how they share what they are doing while doing it.
Google
3.0/5
Oct 14, 2020
Google Ideal Image Towson
Waited for 30 minutes to find out the machine was broke and I would have to wait another 30 minutes to be serviced. The staff was really nice. Just an inconvenience of my time. I had to reschedule.
Google
5.0/5
Oct 13, 2020
Google Ideal Image Towson
Faith was amazing! She took the time to ask about prior injections and what exactly I was trying to achieve. She's very personable ... highly recommend!!
Google
5.0/5
Oct 12, 2020
Google Ideal Image Towson
I had a very positive experience during my appointment
Google
5.0/5
Oct 9, 2020
Google Ideal Image Towson
The most professional sweetest laser surgery technicians.
Google
5.0/5
Oct 7, 2020
Google Ideal Image Towson
The staff were very compassionate and patient with me when I felt faint after Botox injections. I had to have two separate appointments because I just do not react well. I am sure they wanted to move on with their days after my appointment but they got me juice and ice packs and made sure I was feeling okay before leaving.
Google
1.0/5
Oct 5, 2020
Google Ideal Image Towson
I just had a horrible experience that made me feel ill. This is not a reflection of the towson facility as a whole, but a reflection on a specific provider; Kalyn. By the way.....Not the first time I have experienced inconsistent and unprofessional service from this specific provider, Kalyn. Thank you to Kam and Sydney for making me feel appreciated and comfortable. Mind you this is during a global health pandemic where the utmost precausions and safety measures should be followed.
Google
5.0/5
Oct 1, 2020
Google Ideal Image Towson
Excellent
Google
5.0/5
Oct 1, 2020
Google Ideal Image Towson
The energy was amazing
Google
1.0/5
Sep 30, 2020
Google Ideal Image Towson
Mix up on the receptionist part while trying to schedule my appointment then took approximately 2 months to schedule the actual appointment. When my procedure was going on, I hit my call bell, no one responded to my call bell for over 15 minutes
Google
5.0/5
Sep 29, 2020
Google Ideal Image Towson
I was so nervous since this was my first time getting anything cosmetic done! Kalyn (or katelynn im sorry I was so nervous at the time, so I forgot) was amazing, I was a little shaky and didn't eat and she gave me a ginger ale before we started and talked to me through the whole lip filler procedure!Kept assuring me that I was doing great in such a calm nurturing tone of voice that just put me at ease. 10 out of 10 will be back!
Google
5.0/5
Sep 28, 2020
Google Ideal Image Towson
I had Faith do my I jections of Botox and juveuderm, she was so professional, warm and very adept with the injections and made feel at ease.. I would highly recommend this facility and personally Faith for the procedure. 5 stars all around!
Google
5.0/5
Sep 26, 2020
Google Ideal Image Towson
My most recent session was wonderful! Gentle, painless and the tech had outstanding customer service!
Google
5.0/5
Sep 23, 2020
Google Ideal Image Towson
I have been toying with the idea for 2 years but when COVID hit...I realized my decision had been made for me. From the virtual consult to treatment it has been an Awesome experience with great service! Ideal is a must!
Google
5.0/5
Sep 22, 2020
Google Ideal Image Towson
amazing place for weight loss
Google
1.0/5
Sep 21, 2020
Google Ideal Image Towson
I was burned months ago. A claim was filed, pictures were taken, I've talked to Jen twice since then who said she would get back to me when the pandemic was over and she could access my records in person. That has never happened. In addition, my services were never properly documented on my chart so every time I go in I have to tell the girl which areas I paid to have treated.
Google
1.0/5
Sep 16, 2020
Google Ideal Image Towson
WORST EXPERIENCE!! Still waiting for my money back This company will do and say anything to get your money but once they have it they no longer care. I paid for my services after a Skype consultation and had to wait months to schedule an appointment. I kept calling and they just continued to tell me that they didn’t have the equipment to complete my procedure at the time and they weren’t sure when they would. I continued to call and finally got an appointment scheduled. When I went in for my appointment they told me they could were not going to provide the services I paid for because of a small reaction I had to a medication when I was very young and I was told the manager would contact me for a refund. Nobody ever called. I had to call everyday for a few weeks until I finally got to speak with someone. She was very nice and claimed she was upset that this has been a bad experience for me and told me she would be reaching out to other people in the practice to get my refund started. Someone called me and tried to convince me to use the money towards something else and eventually agreed to refund me my money. It has been almost a month and I still have not received my refund and no one will answer my phone calls or emails. Please do not go here. They are so unprofessional! This has been a terrible experience.
Google
5.0/5
Sep 15, 2020
Google Ideal Image Towson
I had a great experience at Ideal Image Towson. Every time I called to reschedule or ask questions, the front desk was very helpful and kind. The facility is really nice and is very professional. You can tell that they care about the current pandemic and following guidelines. I felt comfortable and safe!
Google
5.0/5
Sep 14, 2020
Google Ideal Image Towson
This is a place with amazing customer service!! Cam and all of the staff are always so kind and welcoming!! Truly make you feel like you’re at home and make coming to the appointment a wonderful experience. I would highly recommend coming here for any of your ideal image needs.
Google
1.0/5
Sep 11, 2020
Google Ideal Image Towson
I have been getting the run around about cancelling a financed service. I requested to cancel the service within 48 hrs and never heard back. I called several times and advised someone would call me back. I did receive call backs...the last call back, the lady I spoke with was having phone issues and we were disconnected twice or three times. She didnt call back after the call was dropped the last time. No resolution and no further call backs. I continue to get notifications from Ally lending. COVID exceptions should be made considering services were not even being rendered at Ideal Image when I was convinced to buy these other services that I was not needing or wanting. All I needed was an appt. for laser hair removal, as I am a lifetime member. I may have inquired about juviderm because Ive had that in the past. Please cancel and refund Ally lending $1200 for Botox and Juviderm treatments not provided. May 11th, the agreement was electronically signed. I called the office several times after that requesting to cancel and then followed up with an email on 5/15/2020. No response received.
Google
5.0/5
Sep 4, 2020
Google Ideal Image Towson
Always a great experience. Super nice people from the techs to the receptionist. Painful but quick. Very clean and I love the steps they take to ensure everyone is safe from Covid.
Google
5.0/5
Sep 3, 2020
Google Ideal Image Towson
I have had two treatment and I must say this has been an extremely great experience. From the workers at the front desk to the person doing my treatments very friendly and professional they really make you feel comfortable when it’s you first time
Google
1.0/5
Aug 31, 2020
Google Ideal Image Towson
I will not be utilizing your office or services. Your rep seemed like a sales person but, she was kind so I was considering it. Unfortunately, She lied to me, telling me that the Ally credit would NOT be a hard pull. The very next morning there was a hard pull from you all on my credit report. I cannot trust this company or its reps. Seems like a very money hungry company. Thank you. Absolutely no one reached out this business is full of it. The sellers name was Logan Colt.
Google
3.0/5
Aug 29, 2020
Google Ideal Image Towson
Although I have not had my procedure yet, I can say the staff was kind. The part I have a problem with is the administrative process. I completed my consultation and paid on a Tuesday night and disclosured all of my health issues. On Wednesday I emailed all of my lab work for the doctor to review. I feel that once your information is sent over by the consultant, a case that has concerns should be reviewed in a timely manner being as they take 2 weeks to refund money back if procedure is not possible. My payment was pending until Thursday night. If someone had reviewed my paperwork, I wouldn't have this higher balance on my credit card, I only charged it for the points. Guess I'll go ahead and pay it off since the charge has posted and have to wait 2 weeks for my money back (if I can't have the procedure). I took the day off from work and I would not have if I wasn't getting the produce. It was not until I was in the room to get the procedure done that my lab work was printed out and put in the file. So it looks like they have no process of handling cases that are questionable and take your money anyway, but can't return it sooner. Had someone looked at my file before the close of business Thursday this could have been avoided. Wish I would have put more weight on getting in contact with the office and making sure it was all a go. Doesn't make since that someone's file isn't looked at until they get there, especially one where there are known concerns. Probably should only take a deposit or just do an authorization for payment in these types of cases.
Google
2.0/5
Aug 27, 2020
Google Ideal Image Towson
Did you ever hear the saying, 'if you're on time you're late?' You need to tell your managers that they should adhere to that. If I have an appointment at 9:00 my technician should be ready to zap at 9:00, not 9:10 or 9:15. In addition, why don't your technicians have magnifying glasses / mirrors to see the hair?? Not everyone has the same eyesight so why should I trust them to see hairs that I see in my magnifying mirror every morning??