Baltimore (Towson)

8600 LaSalle Road
Suite 250B
Towson, Maryland 21286
443-279-6262

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Our cozy medical spa is located in the great college town of Towson, about 2 miles away from the Towson Town Mall. We are in the Maryland Executive Park facing East Joppa Rd, next to great eateries such as Gino’s Burgers, Tutti Frutti Yogurt, and Potbelly’s Deli.
  • We have a team of Nurse Practitioners and Registered Nurses, who have the best medical schooling and utmost training available from some of the top medical schools in the US. They are comprehensively trained in all of our services, including Coolsculpting, Laser Hair Removal, Ultherapy, BBL (BroadBand Light) Therapy, and a vast array of injectable products, such as Juvederm, Botox, Kybella, and Voluma.
  • It’s important to take care of yourself and to feel good in your skin. We here in Towson want to help our clients explore their wants AND needs when it comes to how they view their Ideal Self and creating obtainable ways to reach it. We look at our location as a family, where each client is treated as if it’s the first time they stepped through our door.
  • Whether it’s sharing great news, looking into adding additional service, or concerns with current treatment, we always have time to chat!

If you’re looking for Laser Hair Removal, CoolSculpting, Botox, or even Ultherapy, Ideal Image of Towson, MD is the place for you. We’re located between Gino’s Burgers & Chicken and Tutti Frutti. Give us a call or stop in for your FREE Consultation!

3.9/5
3.9 /5
446 Reviews

Google
5.0/5
Nov 15, 2022
Google Ideal Image Towson
I'm in and out within 10 minutes. Very personable staff. Very happy with the results.
Google
5.0/5
Nov 14, 2022
Google Ideal Image Towson
My recent visit was prompt and the technician was very efficient and detailed.
Google
5.0/5
Nov 14, 2022
Google Ideal Image Towson
Great customer service. Friendly staff. I love the Towson location!
Google
1.0/5
Nov 10, 2022
Google Ideal Image Towson
I found the consultant rude and condescending. I almost hung up on her on our zoom meeting because I was so mad. The experience has turned me off of ever getting something done at ideal image.
Google
2.0/5
Nov 9, 2022
Google Ideal Image Towson
1. After you sign a contract and get the first couple treatment scheduled you won't be able to find any farther availability easily later. 2. Their office in Towson MD has the worst customer service ever .. their receptionist most of the time are so rude and have a very bad attitude. 3. I did not get any results in even after 12 time of full treatment for some of major treated areas. 4 they're after all expensive.
Google
5.0/5
Nov 8, 2022
Google Ideal Image Towson
Wow! Ija provided such a luxury experience for me at the Towson location. She made sure I felt comfortable throughout the procedure. She was super friendly. She also asked me about any problem areas, etc and was very precise and thorough. Can’t praise her enough!
Google
5.0/5
Nov 7, 2022
Google Ideal Image Towson
Kimberly was very helpful, informative, and made me feel comfortable. I look forward to her doing my second treatment !
Google
5.0/5
Oct 26, 2022
Google Ideal Image Towson
Instructor and students were very kind and calming. Moni was very knowledgeable. Zac was very nice and helpful when trying to find this location. Becca was pleasant and Funny! Sarah and Becca was amazing in ‘post-treatment entertainment. Overall, amazing experience.
Google
5.0/5
Oct 26, 2022
Google Ideal Image Towson
Sara is very good in what she does, thank u!
Google
5.0/5
Oct 22, 2022
Google Ideal Image Towson
UPDATE: I was incredibly devastated after I was severely burned at ideal image. I expressed my concerns and in the beginning I didn’t get the response I would have given to a person whom was distraught. With time, ideal image kept their professionalism at a high level when it was time to help me more. I admit, they were just as concerned as I was and they were focused on helping me get back to my normal self. My skin has healed and the dark spots from the burns have become lightened and my confidence has been restored. My unwanted hair after a few months of treatment is completely different. I’m am no longer ashamed to show myself in public. I will be a customer forever and I really really appreciate those who have dedicated them selfs to getting me better. I came to them with a mess that I have tried to hide for over 18 years and in months they’ve made me a entirely different woman. I have to be very thankful for that, and I am. Each day I wake up and I am no longer a hostage to my unwanted hair problems I thank the lord and I thank ideal image. THANK YOU
Google
5.0/5
Oct 21, 2022
Google Ideal Image Towson
Tammy was warm, wonderful and helpful. She answered all my questions and made it easy to understand the procedure and pricing options.
Google
5.0/5
Oct 17, 2022
Google Ideal Image Towson
Very well
Google
5.0/5
Oct 14, 2022
Google Ideal Image Towson
My nurse was extremely thorough and nice. She made sure I was as comfortable as I could be. The receptionists are always friendly as well.
Google
5.0/5
Oct 11, 2022
Google Ideal Image Towson
My techs are always amazingly patient and thorough.
Google
5.0/5
Oct 4, 2022
Google Ideal Image Towson
Michelle did an amazing job today!! Very professional, sweet, sensitive and precise during treatment time.
Google
5.0/5
Oct 3, 2022
Google Ideal Image Towson
Amazing. Michelle was great
Google
1.0/5
Oct 3, 2022
Google Ideal Image Towson
She cut me with a razor on my face and didn't even acknowledge that she'd done it.
Google
5.0/5
Sep 27, 2022
Google Ideal Image Towson
Ann at Ideal Image - Towson was awesome!
Google
3.0/5
Sep 27, 2022
Google Ideal Image Towson
So...originally I had a great review for Ideal Image but that was when we first signed up. I suppose I should have waited until I knew how it was really going to go - not just on the day they were trying to make a sell. We signed up months ago and still have not had our first appointment. We were instructed and advised that we only had access to locations that were an hour away...when, in fact, there is a location 15 minutes from us. We were told not to shave, wax, etc. prior to the appointment by the person who sold us the contract...we have now been told that we should shave. We still don't know what the right answer is on that. After waiting months for the first appointment, it was cancelled two days before because we didn't confirm the appointment - wait, they sent an email at 9 a.m. stating that we confirm the appointment by 11 a.m. - we didn't see it until after 11 a.m. because we were not even up by that time on that particular day. Who cancels an appointment that a patient has been waiting on for months after giving them two hours to confirm? It is so frustrating. We are still frustrated. They have very little control over what they can accommodate in the office - it is heavily a corporate-run business. Be careful signing the contract - outside of some medical condition (and even then you may get a hard time) they are not going to let you out of the contract. Now, about three months after signing the contract will finally be our first appointment (if they don't cancel it first). You don't have the luxury of planning too far in advance as the schedule is released periodically and you have to wait for that release in order to schedule. On top of that, the appointments are scarce. So, I am not sure if that is a staffing issue or what but it is not very open unless you happen to get in touch with someone as soon as the schedule opens up. The person that signed us up (yeah, it sounds like that for a reason - it is really a sales position when you go in for your consultation) is no longer with the company. We do not have a copy of our contract, although we have requested one. It has just been a very interesting but mostly disappointing experience thus far. I am not a 'complainer'. So, I am posting this so that other women (and men) who have serious reasons (including health reasons) as to why they are seeking out treatment of this sort don't have to go through this. It can already been an emotional situation as we are talking about our body and making a change as to how it normally functions without treatment so, of course, you want to go somewhere you can trust, that is comfortable, consistent, and predictable. If that is what you are looking for, I can not say with full certainty that you will get that from Ideal Image. You may want to go somewhere that has a more personal touch. This is more of a laser treatment/patient mill than a personalized, warm experience.
Google
5.0/5
Sep 26, 2022
Google Ideal Image Towson
Todo fue muy bien explicado y muy amables
Google
5.0/5
Sep 19, 2022
Google Ideal Image Towson
Neil Mhatre was very friendly and knowledgeable. I enjoyed speaking with him. The other reps were great as well for the brief moments I spent with them.
Google
5.0/5
Sep 13, 2022
Google Ideal Image Towson
Lexie Barton was my consultant and she was very knowledgeable and personal. She offered me numerous options and wasn’t pushy with trying to take my money. I would definitely recommend to family and friends.
Google
5.0/5
Sep 12, 2022
Google Ideal Image Towson
I was treated by Shannon. Magnificent service. Very knowledgeable and sensitive. You've got a customer for life.
Google
5.0/5
Sep 8, 2022
Google Ideal Image Towson
Quick easy and almost painless underarm laser! Front desk & NP Sara were easy and quick, I was in and out of my appt in 18 minutes. I’ve now completed 3 treatments and love my underarm results. The little bit of discomfort is for literally 25 seconds each underarm.
Google
5.0/5
Sep 6, 2022
Google Ideal Image Towson
The Nurse Practitioner Ija was absolutely fabulous. I was so nervous! But she calmed me down and made me feel so comfortable. She was kind, knowledgeable, professional and skilled. Trust me ladies you want to book with her. Thank you Ija!
Google
5.0/5
Sep 2, 2022
Google Ideal Image Towson
I have a laundry list of great things to say about my entire process with Ideal Image. I am excited and LOVED talking to Laurell!! ❤️
Google
5.0/5
Sep 1, 2022
Google Ideal Image Towson
The ladies are always very welcoming and my tech today was just amazing
Google
5.0/5
Aug 27, 2022
Google Ideal Image Towson
Everyone there is so nice. I loved the way I looked when I left the office and will be returning for additional treatments.
Google
5.0/5
Aug 24, 2022
Google Ideal Image Towson
It was very friendly and everyone was just super kind. I was in and out and loved it!
Google
5.0/5
Aug 24, 2022
Google Ideal Image Towson
Loved it was quick and easy
Google
1.0/5
Aug 23, 2022
Google Ideal Image Towson
DO NOT GET SERVICES WITH IDEAL IMAGE. PREDATORY LENDING SCAM WITH ALLY BANK. YOU WILL BE FORCED TO PAY FOR SERVICES EVEN IF YOU DO NOT WANT THEM. EVEN IF YOU ARE PREGNANT AND IT MAY HARM YOU OR YOUR CHILD.
Google
5.0/5
Aug 22, 2022
Google Ideal Image Towson
Everyone is so nice
Google
5.0/5
Aug 20, 2022
Google Ideal Image Towson
Ann was great. I’m so glad I had her for my first appointment!
Google
5.0/5
Aug 19, 2022
Google Ideal Image Towson
I love Michelle! She was the only one in my treatments who actually checked what I’d paid for and had great bedside manner! Love her!
Google
5.0/5
Aug 12, 2022
Google Ideal Image Towson
Very clear on what they offer and easy to use.
Google
5.0/5
Aug 11, 2022
Google Ideal Image Towson
It was a wonderful experience for me. At first I was a little nervous but Natasha was great, she made me feel very comfortable and took really care of me. Her bed side manner was a 100% for me. Thank you
Google
5.0/5
Aug 11, 2022
Google Ideal Image Towson
Skye is amazing. She works really hard and makes the visit enjoyable.
Google
5.0/5
Aug 3, 2022
Google Ideal Image Towson
The staff are very friendly and helpful.
Google
5.0/5
Aug 2, 2022
Google Ideal Image Towson
Friendly, personable and knowledgeable staff. Clean and bright environment. I feel safe and welcome always here. Highly recommend.
Google
3.0/5
Aug 2, 2022
Google Ideal Image Towson
I always schedule all 5 service areas for the same time. However, the Towson location never has their schedule available for 8 weeks out so I can never get the date close. This time, I was only scheduled for 3 areas and they can’t get me in for 3 more weeks. Very aggravating.
Google
1.0/5
Aug 1, 2022
Google Ideal Image Towson
I called to schedule an appointment they put me in for a session that’s in an hour. I live 30 mins from the Towson location. I canceled all of my plans due to this last minute appointment. When I arrive to the location they inform me that the provider left so they cannot help me. I asked If they can reschedule me since they recommended sessions should be done before the end of the week. They did not have anything available for me. I called corporate and they did not care as well. They said that protocol is that if the provider is not there the only thing they can do Is schedule at an open slot. If they wasted my time they should be able to schedule me in at a time that works for me instead of making me wait for another two weeks. Really poor customer service with this company. There is no real leadership in these offices. Just a bunch of under paid employees that could care less about their patients.
Google
5.0/5
Jul 29, 2022
Google Ideal Image Towson
Excellent customer service advice and help
Google
5.0/5
Jul 25, 2022
Google Ideal Image Towson
My tech is always professional and friendly! Makes it easy!
Google
5.0/5
Jul 23, 2022
Google Ideal Image Towson
The practitioner,, I believe Cindy was the best I've had so far. Definitely changed my mind about canceling
Google
5.0/5
Jul 21, 2022
Google Ideal Image Towson
Tech was professional and reassuring. This was my first visit and asked a lot of questions. She answered them all and was very knowledgeable.
Google
5.0/5
Jul 20, 2022
Google Ideal Image Towson
Just wonderful from start to finish.Josephine was personable,articulate,and made me feel relax and happy I called. She was very helpful with my many questions and just a "nice"person overall!!
Google
5.0/5
Jul 18, 2022
Google Ideal Image Towson
Relaxing comfortable friendly expertise
Google
5.0/5
Jul 16, 2022
Google Ideal Image Towson
It was great, the person caring for me was very professional and awesome, explained everything to me
Google
5.0/5
Jul 9, 2022
Google Ideal Image Towson
My video interview went well then inspected very satisfied.
Google
1.0/5
Jul 7, 2022
Google Ideal Image Towson
I would not recommend ideal image to anyone. The costs are astronomical and the customer service is horrific.
Google
2.0/5
Jul 5, 2022
Google Ideal Image Towson
Lackluster location with unmotivated front staff in my opinion . Also, I got an email stating Botox was $8,90 for members and $10 for non members . Not until I was on the treatment chair I was told that one unit is actually $15, it only drops to $10 after 70 units and for the membership you have to pay $250 a year . So I call that deceptive advertising. Annoyed me so much that I left . You can get Botox cheaper at a medical practice and clear pricing upfront .
Google
5.0/5
Jun 29, 2022
Google Ideal Image Towson
I absolutely loved my tech today, she prepped me by counting to 3 each time before sticking the needle in, she helped ease my anxieties by answering every single question I had. Highly recommend.
Google
1.0/5
Jun 28, 2022
Google Ideal Image Towson
I went to a hair removal appointment on 6/10. The NP was very rude to me. When I came in she said “oh, you have makeup on” in a very curt and irritated manner. She told me “you need to go wash that off, there’s Neutrogena in the bathroom.” I went to wash my face and there was nothing to wash it with, so I had to do it with my hands in the sink. When I came back she appeared vexed that I couldn’t get all of my lipstick off, but how could I with what was offered to me. I then laid down and asked if I could get the couple of hairs on my chin and neck treated while I got my lip, which was never an issue when I’ve gone before. She proceeded to tell me know she can’t because I only get 20 minutes and spent 10 in the bathroom and someone was scheduled in the room. I told her I don’t want to argue with her, I am a professional and in confrontational. She then told me have a good day and didn’t explain the next part of my treatment plan, which is customary. I’ve been coming to Ideal Image for years and never has this issue. Obviously, this person is not up to the caliber that your patients should expect. I contacted the manager, Paris King, by email and phone and received no response as well. Regards, Dr. Jenora L. Parker
Google
5.0/5
Jun 23, 2022
Google Ideal Image Towson
Nicole is awesome!
Google
5.0/5
Jun 22, 2022
Google Ideal Image Towson
Customer Service was Wonderful!!!!Ann was my nurse practitioner!!!She was very friendly ,Patient and knowledgeable. I will refer her to my family and friends.See you next time Ann!!!Thanks!!!
Google
5.0/5
Jun 21, 2022
Google Ideal Image Towson
My laser tech was friendly, knowledgeable and I felt well taken care of
Google
1.0/5
Jun 21, 2022
Google Ideal Image Towson
Never ever use this spa absolutly awful ! Worst customer service , they do not know what they are doing there and you will waste your money !
Google
5.0/5
Jun 20, 2022
Google Ideal Image Towson
Great experience! I’ll be glad to come back for my next session!
Google
5.0/5
Jun 17, 2022
Google Ideal Image Towson
My experience was outstanding. I've had this procedure done in the past and there was technical difficulties with the placement of the machinery. Which is very understandable because Coolsculpting on submental can be quite intricate. But my nurse practitioner was proficient throughout the whole process and pleasant. I look forward to my next appointment.
Google
5.0/5
Jun 10, 2022
Google Ideal Image Towson
Just want to shout out Shannon at the Towson location. She went above and beyond for my treatment and was thorough. Also great conversation, very kind, and pleasant. I recommend everyone ask for Shannon. Of the 5-7 different practitioners that have treated my hair removal she did by far the best job. Thanks!
Google
1.0/5
Jun 9, 2022
Google Ideal Image Towson
I arrived 5 minutes late, and was told by the technician that I could therefore only have either my upper or lower legs treated. I told her that my treatments had always been much faster than the full hour they were booked for, but she insisted that she needed the full hour, and since I had arrived late, she could only treat either my upper or lower legs. I declined, and said I would reschedule. The technician was extremely rude, and I honestly would not have been comfortable having her treat me even if she had agreed to just treat as much of my legs as she could in the remaining 55 minutes. I will not be making any future bookings at the Towson location as a result of this experience.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Towson
I have seen Sarah for my last two visits and she’s been amazing. She’s so nice and makes me comfortable every appointment. She also does a GREAT job :)) I will now book all of my future appointments with her.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Towson
It was great.
Google
1.0/5
Jun 8, 2022
Google Ideal Image Towson
It was terrible, they canceled my appointment yesterday and today give me another appointment fair away, I called to say I was in traffic and I would be a little late and they told me there is no problem when he comes we will do the two treatments that have already been paid for 4 weeks ago, and in the end they tell me that only one will be able to, and I told him I will travel in 2 weeks I need it sooner and they told him no when he comes back from his trip. I needed to travel before, so I accepted the treatment and now I asked for my refund and they put the case but they told me that it is probable that they will not return me because they don’t refund any money only give another appointment.
Google
1.0/5
Jun 4, 2022
Google Ideal Image Towson
This people stole $400 from Me for bikini hair treatment. Convince me to pay extra $250 for membership to get 50% off whatever treatment I want in the feature. I got there and they told me that I could get only cool sculpture free and every treatment will be paid for in full. I requested to speak with Nadia the lady I did consultation with and give my credit details. It seems no one knew that name. Since after the first section Of hair removal I haven’t seen any difference and no one has call me to reschedule my next appointment. I have call over and over to ask for my refund they put me on hold and never call back. This company is here to steal your money. I wish I had seen reviews before I call them. Before they take your money they call u back to back. After the scam you .nobody calls you anymore. # proMD is still my best option
Google
1.0/5
Jun 1, 2022
Google Ideal Image Towson
Person not concerned about my previous treatments. More concerned about charging me more money.
Google
5.0/5
May 28, 2022
Google Ideal Image Towson
This was my first time getting laser hair removal and it was a wonderful experience! Sarah made me feel so comfortable during the whole process. She's so knowledgeable and sweet and answered my million questions. Nicolette was incredibly helpful and nice while helping me schedule my appointment. I was being a bit complicated so I appreciate her patience. I definitely reccomend this location!
Google
5.0/5
May 27, 2022
Google Ideal Image Towson
All the staff is very attentive and helpful.
Google
5.0/5
May 26, 2022
Google Ideal Image Towson
My practitioner was very sweet and made me feel very comfortable. I am happy with my results from my first session
Google
5.0/5
May 25, 2022
Google Ideal Image Towson
It was hard to get an apt a few months ago but it has been great recently! And all my technicians are amazing!
Google
2.0/5
May 19, 2022
Google Ideal Image Towson
The individual that I had my consult with had the absolute worst sales pitch I’ve heard.
Google
1.0/5
May 13, 2022
Google Ideal Image Towson
Horrible/ schedule unprofessional, overrated and underdelivered. Medical staff and scheduling not on same page, was told the results would take several sessions and still may not be effective. I canceled the complete procedure. Drove almost 2 hours to my appointment only to be told my full procedure could not be performed.
Google
5.0/5
May 12, 2022
Google Ideal Image Towson
It was very nice
Google
5.0/5
May 7, 2022
Google Ideal Image Towson
Always great service! I have been very happy with the services that I have received! 🙂
Google
1.0/5
May 6, 2022
Google Ideal Image Towson
Why one star? Honestly, I'm sad to only give one star. While I was having my treatments, I felt like the staff was very kind, the facility was clean, and everything was great! Then I got pregnant, so I had to put my treatments on hold because you cannot get them while pregnant. So that was 9 months, then I waited about the 6 weeks till Post partum checkup to make sure I was good. THEN COVID happened so I was unable to make an appointment because the whole country shut down. Soon after the world opened back up and I felt like it was good again ...so several months...I was Of course pregnant AGAIN. I spoke to someone on staff, everything was fine. 9 months later I just had my baby and called to make an appt to finish my treatments and they have refused to finish the treatmens I have paid for because of the time in between. Turns out you only have 11 months you can hold it. I'm sure that was in the fine print. But still. They said that my circumstances did not qualify me for them to extend it for me. Which I don't know how being pregnant, a global pandemic, and being pregnant again isn't enough of a reason. Either way I will never be using them again. What a waste of money.
Google
5.0/5
May 4, 2022
Google Ideal Image Towson
Sam was very nice and informative. She genuinely cared about ME!
Google
5.0/5
May 2, 2022
Google Ideal Image Towson
Very professional, very nice , help , very informative
Google
1.0/5
Apr 29, 2022
Google Ideal Image Towson
Not satisfied with the services. I see no results with my cool sculpting services and when attempting to cancel my contract due to my diverticulosis they just tell my areas are treatable after 4 sessions it’s treated nothing. Will not be recommending this place to anyone.
Google
5.0/5
Apr 26, 2022
Google Ideal Image Towson
Excellent care
Google
5.0/5
Apr 22, 2022
Google Ideal Image Towson
Sam is awesome
Google
5.0/5
Apr 16, 2022
Google Ideal Image Towson
Very knowledgeable and supportive
Google
5.0/5
Apr 7, 2022
Google Ideal Image Towson
informative, friendly. I was comfortable talking with Sherilyn she took the time to help me through out the meet. Can't wait to get started.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Towson
It was extremely professional , helpful, and all of my questions were answered and she made me feel so comfortable!
Google
5.0/5
Apr 1, 2022
Google Ideal Image Towson
Great experience with Med Pro Shanon!
Google
5.0/5
Mar 26, 2022
Google Ideal Image Towson
Very quick and wonderful staff
Google
5.0/5
Mar 25, 2022
Google Ideal Image Towson
I've been going to this Ideal Image for laser hair removal services for several months now and its been great! The admin staff has been incredibly professional and the providers actually operating the laser have been amazing at what they do and balance the need to stop at times since, well, getting a laser blasted at hair follicles can be painful, with getting things done quickly. I've got a few more areas I plan to get done in the future once I've got the cash saved and definitely plan to use them again.
Google
5.0/5
Mar 24, 2022
Google Ideal Image Towson
Be aware of a couple of things. Firstly, hair removal is not a one-and-done type of thing. You will have about 9 treatments spaced out over something like once every 6 weeks. They zap u with lasers that burn like the deepest parts of hell so use numbing cream. Secondly, this is not a hair removal company as advertised. This is a hair "improvement" company. Meaning, the area in which you are receiving your treatments is only guaranteed to be improved, not fully removed as in thinner, less coarse hair per the fine print in the contract that they just seem to gloss over. I only confirmed this after having my upper lip done two times. I got pregnant after I completed my first 9 sessions and the hair came back. They said hormonal changes could do that which I was never told before. About 2 years after I paid again to do the 9 treatments. The hair still came back without any pregnancy this time. Yes, it was finer but I paid for hair removal. They did ask questions like if I was taking Biotin and I wasn't. That's when they informed me that full hair removal was not guaranteed and that it was in the fine print of the contract. Their "fix" is that with my purchase I got a lifetime membership that allows me to get "touch-ups." The catch is u pay individually for each touch-up u want for the rest of your life and they aren't very cheap. They basically are a scam. To be hair-free u u have to be willing to pay every few weeks for the rest of your life.
Google
5.0/5
Mar 17, 2022
Google Ideal Image Towson
It was good
Google
5.0/5
Mar 15, 2022
Google Ideal Image Towson
Nicole at the Towson location is amazing! Genuinely cares that it should be a positive experience for her clients. Definetely recommend!
Google
5.0/5
Mar 11, 2022
Google Ideal Image Towson
Great very friendly and welcoming
Google
1.0/5
Mar 1, 2022
Google Ideal Image Towson
I had an appointment. Payment was already set up through your payment plan. There was a balance of $200 because I had a gift card in that amount. I did not have the actual gift card with me that day. I work in a small salon. If a client comes in without a gift card, we can look it up in the computer and use it for the full amount on the gift card without physically having the gift card in hand. But somehow, this company that has multiple locations, can not look up a gift card- I even had the receipt from the purchase of the gift card with me at the appointment! I never received ONE treatment but had already applied a $300 gift card to my service payments! However, the rude manager, in the Towson office, would not let me have my appointment!! If I didn’t have gift cards to use at your place, I would never return! Horrible customer service!
Google
3.0/5
Mar 1, 2022
Google Ideal Image Towson
When you go in the experience is great but it is very difficult to schedule an appointment. I had to reschedule my appt because I caught covid and that delayed my treatment for over 1 month.
Google
1.0/5
Feb 24, 2022
Google Ideal Image Towson
I'm still trying to wrap my head around the phone convo that I had with a rep when trying to book my "touch-up" appointment. Each time I had an appointment, I was reminded by each tech that when I was coming to and end of my contract, that I could schedule for "lifetime" treatments. But today, I'm told that this was not an option for my contract. I am so furious right now. Now I have to go look for the original contract which shows that was in fact, part of my contract.
Google
1.0/5
Feb 22, 2022
Google Ideal Image Towson
Terrible experience so far when it comes to actually getting appointments or communication
Google
5.0/5
Feb 18, 2022
Google Ideal Image Towson
At first I was very skeptical, but my facial hair hasn't returned ! All the nurses were great!
Google
2.0/5
Feb 17, 2022
Google Ideal Image Towson
Since I started I just don't love the service that you guys give the service is very poor that's my opinion I have an appointment at Towson when I show up they tell me my apartment is my next location I live in Towson I'm not going next location my second treatment I wasn't pleased with the service
Google
5.0/5
Feb 16, 2022
Google Ideal Image Towson
Ann was so gentle and thorough. She explained everything, made me feel completely comfortable, and was very knowledgeable. The whole experience was basically painless and very fast! I would highly recommend this company.
Google
1.0/5
Feb 16, 2022
Google Ideal Image Towson
Horrible
Google
1.0/5
Feb 16, 2022
Google Ideal Image Towson
Dr. Wrote a prescription and didn't even include my name. Made a trip twice just to correct their mistake. During pre-op, was told to make additional payments for area they failed to include During initial consultation. Need to pay more attention to detail.
Google
5.0/5
Feb 15, 2022
Google Ideal Image Towson
The experience was definitely different it was a little bit of discomfort because I had my chin done The tech explained everything step by step to let me know what to expect during and after the process was completed. I rated a nine only because I have to wait to see my results after treatment.