Baltimore (Towson)

8600 LaSalle Road
Suite 250B
Towson, Maryland 21286
443-279-6262

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Our cozy medical spa is located in the great college town of Towson, about 2 miles away from the Towson Town Mall. We are in the Maryland Executive Park facing East Joppa Rd, next to great eateries such as Gino’s Burgers, Tutti Frutti Yogurt, and Potbelly’s Deli.
  • We have a team of Nurse Practitioners and Registered Nurses, who have the best medical schooling and utmost training available from some of the top medical schools in the US. They are comprehensively trained in all of our services, including Coolsculpting, Laser Hair Removal, Ultherapy, BBL (BroadBand Light) Therapy, and a vast array of injectable products, such as Juvederm, Botox, Kybella, and Voluma.
  • It’s important to take care of yourself and to feel good in your skin. We here in Towson want to help our clients explore their wants AND needs when it comes to how they view their Ideal Self and creating obtainable ways to reach it. We look at our location as a family, where each client is treated as if it’s the first time they stepped through our door.
  • Whether it’s sharing great news, looking into adding additional service, or concerns with current treatment, we always have time to chat!

If you’re looking for Laser Hair Removal, CoolSculpting, Botox, or even Ultherapy, Ideal Image of Towson, MD is the place for you. We’re located between Gino’s Burgers & Chicken and Tutti Frutti. Give us a call or stop in for your FREE Consultation!

3.8/5
3.8 /5
393 Reviews

Google
5.0/5
Jun 10, 2022
Google Ideal Image Towson
Just want to shout out Shannon at the Towson location. She went above and beyond for my treatment and was thorough. Also great conversation, very kind, and pleasant. I recommend everyone ask for Shannon. Of the 5-7 different practitioners that have treated my hair removal she did by far the best job. Thanks!
Google
1.0/5
Jun 9, 2022
Google Ideal Image Towson
I arrived 5 minutes late, and was told by the technician that I could therefore only have either my upper or lower legs treated. I told her that my treatments had always been much faster than the full hour they were booked for, but she insisted that she needed the full hour, and since I had arrived late, she could only treat either my upper or lower legs. I declined, and said I would reschedule. The technician was extremely rude, and I honestly would not have been comfortable having her treat me even if she had agreed to just treat as much of my legs as she could in the remaining 55 minutes. I will not be making any future bookings at the Towson location as a result of this experience.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Towson
It was great.
Google
1.0/5
Jun 8, 2022
Google Ideal Image Towson
It was terrible, they canceled my appointment yesterday and today give me another appointment fair away, I called to say I was in traffic and I would be a little late and they told me there is no problem when he comes we will do the two treatments that have already been paid for 4 weeks ago, and in the end they tell me that only one will be able to, and I told him I will travel in 2 weeks I need it sooner and they told him no when he comes back from his trip. I needed to travel before, so I accepted the treatment and now I asked for my refund and they put the case but they told me that it is probable that they will not return me because they don’t refund any money only give another appointment.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Towson
I have seen Sarah for my last two visits and she’s been amazing. She’s so nice and makes me comfortable every appointment. She also does a GREAT job :)) I will now book all of my future appointments with her.
Google
1.0/5
Jun 4, 2022
Google Ideal Image Towson
This people stole $400 from Me for bikini hair treatment. Convince me to pay extra $250 for membership to get 50% off whatever treatment I want in the feature. I got there and they told me that I could get only cool sculpture free and every treatment will be paid for in full. I requested to speak with Nadia the lady I did consultation with and give my credit details. It seems no one knew that name. Since after the first section Of hair removal I haven’t seen any difference and no one has call me to reschedule my next appointment. I have call over and over to ask for my refund they put me on hold and never call back. This company is here to steal your money. I wish I had seen reviews before I call them. Before they take your money they call u back to back. After the scam you .nobody calls you anymore. # proMD is still my best option
Google
1.0/5
Jun 1, 2022
Google Ideal Image Towson
Person not concerned about my previous treatments. More concerned about charging me more money.
Google
5.0/5
May 28, 2022
Google Ideal Image Towson
This was my first time getting laser hair removal and it was a wonderful experience! Sarah made me feel so comfortable during the whole process. She's so knowledgeable and sweet and answered my million questions. Nicolette was incredibly helpful and nice while helping me schedule my appointment. I was being a bit complicated so I appreciate her patience. I definitely reccomend this location!
Google
5.0/5
May 27, 2022
Google Ideal Image Towson
All the staff is very attentive and helpful.
Google
5.0/5
May 26, 2022
Google Ideal Image Towson
My practitioner was very sweet and made me feel very comfortable. I am happy with my results from my first session
Google
5.0/5
May 25, 2022
Google Ideal Image Towson
It was hard to get an apt a few months ago but it has been great recently! And all my technicians are amazing!
Google
2.0/5
May 19, 2022
Google Ideal Image Towson
The individual that I had my consult with had the absolute worst sales pitch I’ve heard.
Google
1.0/5
May 13, 2022
Google Ideal Image Towson
Horrible/ schedule unprofessional, overrated and underdelivered. Medical staff and scheduling not on same page, was told the results would take several sessions and still may not be effective. I canceled the complete procedure. Drove almost 2 hours to my appointment only to be told my full procedure could not be performed.
Google
5.0/5
May 12, 2022
Google Ideal Image Towson
It was very nice
Google
5.0/5
May 7, 2022
Google Ideal Image Towson
Always great service! I have been very happy with the services that I have received! 🙂
Google
1.0/5
May 6, 2022
Google Ideal Image Towson
Why one star? Honestly, I'm sad to only give one star. While I was having my treatments, I felt like the staff was very kind, the facility was clean, and everything was great! Then I got pregnant, so I had to put my treatments on hold because you cannot get them while pregnant. So that was 9 months, then I waited about the 6 weeks till Post partum checkup to make sure I was good. THEN COVID happened so I was unable to make an appointment because the whole country shut down. Soon after the world opened back up and I felt like it was good again ...so several months...I was Of course pregnant AGAIN. I spoke to someone on staff, everything was fine. 9 months later I just had my baby and called to make an appt to finish my treatments and they have refused to finish the treatmens I have paid for because of the time in between. Turns out you only have 11 months you can hold it. I'm sure that was in the fine print. But still. They said that my circumstances did not qualify me for them to extend it for me. Which I don't know how being pregnant, a global pandemic, and being pregnant again isn't enough of a reason. Either way I will never be using them again. What a waste of money.
Google
5.0/5
May 4, 2022
Google Ideal Image Towson
Sam was very nice and informative. She genuinely cared about ME!
Google
5.0/5
May 2, 2022
Google Ideal Image Towson
Very professional, very nice , help , very informative
Google
1.0/5
Apr 29, 2022
Google Ideal Image Towson
Not satisfied with the services. I see no results with my cool sculpting services and when attempting to cancel my contract due to my diverticulosis they just tell my areas are treatable after 4 sessions it’s treated nothing. Will not be recommending this place to anyone.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Towson
Quick easy and almost painless underarm laser! Front desk & NP Sara were easy and quick, I was in amd out of my appt in 18 minutes. It was only my first underarm laser session so we’ll see how the next few sessions go every 6-8 weeks.
Google
5.0/5
Apr 26, 2022
Google Ideal Image Towson
Excellent care
Google
5.0/5
Apr 22, 2022
Google Ideal Image Towson
Sam is awesome
Google
5.0/5
Apr 16, 2022
Google Ideal Image Towson
Very knowledgeable and supportive
Google
5.0/5
Apr 7, 2022
Google Ideal Image Towson
informative, friendly. I was comfortable talking with Sherilyn she took the time to help me through out the meet. Can't wait to get started.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Towson
It was extremely professional , helpful, and all of my questions were answered and she made me feel so comfortable!
Google
5.0/5
Apr 1, 2022
Google Ideal Image Towson
Great experience with Med Pro Shanon!
Google
5.0/5
Mar 26, 2022
Google Ideal Image Towson
Very quick and wonderful staff
Google
5.0/5
Mar 25, 2022
Google Ideal Image Towson
I've been going to this Ideal Image for laser hair removal services for several months now and its been great! The admin staff has been incredibly professional and the providers actually operating the laser have been amazing at what they do and balance the need to stop at times since, well, getting a laser blasted at hair follicles can be painful, with getting things done quickly. I've got a few more areas I plan to get done in the future once I've got the cash saved and definitely plan to use them again.
Google
5.0/5
Mar 24, 2022
Google Ideal Image Towson
Be aware of a couple of things. Firstly, hair removal is not a one-and-done type of thing. You will have about 9 treatments spaced out over something like once every 6 weeks. They zap u with lasers that burn like the deepest parts of hell so use numbing cream. Secondly, this is not a hair removal company as advertised. This is a hair "improvement" company. Meaning, the area in which you are receiving your treatments is only guaranteed to be improved, not fully removed as in thinner, less coarse hair per the fine print in the contract that they just seem to gloss over. I only confirmed this after having my upper lip done two times. I got pregnant after I completed my first 9 sessions and the hair came back. They said hormonal changes could do that which I was never told before. About 2 years after I paid again to do the 9 treatments. The hair still came back without any pregnancy this time. Yes, it was finer but I paid for hair removal. They did ask questions like if I was taking Biotin and I wasn't. That's when they informed me that full hair removal was not guaranteed and that it was in the fine print of the contract. Their "fix" is that with my purchase I got a lifetime membership that allows me to get "touch-ups." The catch is u pay individually for each touch-up u want for the rest of your life and they aren't very cheap. They basically are a scam. To be hair-free u u have to be willing to pay every few weeks for the rest of your life.
Google
5.0/5
Mar 17, 2022
Google Ideal Image Towson
It was good
Google
5.0/5
Mar 15, 2022
Google Ideal Image Towson
Nicole at the Towson location is amazing! Genuinely cares that it should be a positive experience for her clients. Definetely recommend!
Google
5.0/5
Mar 11, 2022
Google Ideal Image Towson
Great very friendly and welcoming
Google
1.0/5
Mar 1, 2022
Google Ideal Image Towson
I had an appointment. Payment was already set up through your payment plan. There was a balance of $200 because I had a gift card in that amount. I did not have the actual gift card with me that day. I work in a small salon. If a client comes in without a gift card, we can look it up in the computer and use it for the full amount on the gift card without physically having the gift card in hand. But somehow, this company that has multiple locations, can not look up a gift card- I even had the receipt from the purchase of the gift card with me at the appointment! I never received ONE treatment but had already applied a $300 gift card to my service payments! However, the rude manager, in the Towson office, would not let me have my appointment!! If I didn’t have gift cards to use at your place, I would never return! Horrible customer service!
Google
3.0/5
Mar 1, 2022
Google Ideal Image Towson
When you go in the experience is great but it is very difficult to schedule an appointment. I had to reschedule my appt because I caught covid and that delayed my treatment for over 1 month.
Google
1.0/5
Feb 24, 2022
Google Ideal Image Towson
I'm still trying to wrap my head around the phone convo that I had with a rep when trying to book my "touch-up" appointment. Each time I had an appointment, I was reminded by each tech that when I was coming to and end of my contract, that I could schedule for "lifetime" treatments. But today, I'm told that this was not an option for my contract. I am so furious right now. Now I have to go look for the original contract which shows that was in fact, part of my contract.
Google
1.0/5
Feb 22, 2022
Google Ideal Image Towson
Terrible experience so far when it comes to actually getting appointments or communication
Google
5.0/5
Feb 18, 2022
Google Ideal Image Towson
At first I was very skeptical, but my facial hair hasn't returned ! All the nurses were great!
Google
2.0/5
Feb 17, 2022
Google Ideal Image Towson
Since I started I just don't love the service that you guys give the service is very poor that's my opinion I have an appointment at Towson when I show up they tell me my apartment is my next location I live in Towson I'm not going next location my second treatment I wasn't pleased with the service
Google
1.0/5
Feb 16, 2022
Google Ideal Image Towson
Dr. Wrote a prescription and didn't even include my name. Made a trip twice just to correct their mistake. During pre-op, was told to make additional payments for area they failed to include During initial consultation. Need to pay more attention to detail.
Google
1.0/5
Feb 16, 2022
Google Ideal Image Towson
Horrible
Google
5.0/5
Feb 16, 2022
Google Ideal Image Towson
Ann was so gentle and thorough. She explained everything, made me feel completely comfortable, and was very knowledgeable. The whole experience was basically painless and very fast! I would highly recommend this company.
Google
5.0/5
Feb 15, 2022
Google Ideal Image Towson
The experience was definitely different it was a little bit of discomfort because I had my chin done The tech explained everything step by step to let me know what to expect during and after the process was completed. I rated a nine only because I have to wait to see my results after treatment.
Google
5.0/5
Feb 15, 2022
Google Ideal Image Towson
Sara is the absolute best! She is kind, sensitive, and professional. 10/10 would recommend!
Google
5.0/5
Feb 14, 2022
Google Ideal Image Towson
The entire Towson crew is amazing, they go above and beyond to meet your needs.
Google
1.0/5
Feb 13, 2022
Google Ideal Image Towson
I have never been all.of my appointment have been canceled or rescheduled
Google
1.0/5
Feb 11, 2022
Google Ideal Image Towson
Don’t do it. They legit steal your money and don’t honor what they say in the initial consult or contract. (And we aren’t talking a small amount of money, this stuff is expensive) & customer service is nonexistent. I Signed up for laser hair removal in 2018. I got pregnant in 2019 and 2020 and was told while I was pregnant that my contract would be paused to carry out my sessions after I was cleared to continue. Although it is paused, I continued to pay, and paid off in full. I went to start scheduling my sessions and all of a sudden my contract “expired.” And “someone will reach out to me” I paid a heck of a lot of money and should still have 5 sessions left and they are not honoring them. No one is ever on the same page about length of time between treatments and even if they are, they aren’t scheduling for 15 weeks out. Oh and don’t even get me started about them “calling me to to reschedule” but calling the wrong person with [I guess] the same name so, after driving an hour, they were only willing to treat one area and not being able to get me back in for another 15 weeks ….
Google
4.0/5
Feb 10, 2022
Google Ideal Image Towson
Has a great experience from the moment I walked in to the time I left. Everyone was polite and professional. Danielle, my Med Pro. Was very knowledgeable and took her time explaining everything. I will definitely be going back!
Google
5.0/5
Feb 9, 2022
Google Ideal Image Towson
My experience was great friendly & professional.
Google
1.0/5
Feb 8, 2022
Google Ideal Image Towson
I normally don’t leave negative reviews, but this situation absolutely calls for it. I initially went to ideal image in Towson for coolsculpting. The person I had my consultation with was dishonest and so after one session, I was informed I should not have anymore treatments with the package I was sold because it would leave me disfigured. I was not given the option to end the contract but was told I would have to pick a different service even though I did not want another. I chose laser hair removal and after two sessions, barely had enough hair left to continue. I called and asked if I could end the treatments and pay off the balance of what I actually used and end the contract. After some back and forth, these terms were actually agreed to and I was told I would receive a revised contract to sign and agree to these new terms. HOWEVER, after two months of waiting to receive this revised contract, I called back only to be informed that this is untrue and if I were to end the contract all of my discounts would be removed and I would therefore owe even MORE money then what I initially paid. This is absolutely ridiculous. This is the worst experience I’ve ever had. I will be telling everyone I know, strangers, and anyone else that will listen to never EVER purchase from ideal image.
Google
1.0/5
Feb 7, 2022
Google Ideal Image Towson
I am totally SHOCKED that your organization would even dare send us a feedback survey. Call your CEO and ask them how we felt about Ideal Image. I had to email him my complaint to finally get my issues resolved. If I could give a negative star rating I would.....your company is not even worth the 1 star
Google
1.0/5
Feb 5, 2022
Google Ideal Image Towson
Getting an appointment was extremely difficult to the point I regretted signing the contract for services.
Google
5.0/5
Feb 5, 2022
Google Ideal Image Towson
straight to the point very helpful
Google
5.0/5
Feb 3, 2022
Google Ideal Image Towson
Richard Fuentes in Towson Unit deserves more than 5 stars for sure. A person like you Mr. Fuentes always stands behind the team in good as well as the hard times. Ideal Image MedSpa at Towson location couldn't have asked for a better team member than you! By Andreia Nas, a satisfied customer. I had a miscommunication in my hair laser removal Contract due to time spent caused by quarantine and shut down of some companies caused by COVID-19. I had been trying to address this in a number of ways, but only Mr. Richard Fuentes in Towson Unit stood from his chair and came to me giving me proper attention and has given a commitment on behalf of the Ideal Image MedSpa company to resolve my situation and HE HAS DONE IT! About my hair laser removal experience: I have more last three hair removal sessions left of my treatment but until now my experience is favorable, my skin recovered very well after laser procedures, was painless, and reduced 65% of my hair.
Google
1.0/5
Feb 2, 2022
Google Ideal Image Towson
Had a terrible experience with a provider that was extremely rude. Received a refund.
Google
1.0/5
Feb 1, 2022
Google Ideal Image Towson
It's very misleading
Google
1.0/5
Jan 31, 2022
Google Ideal Image Towson
Horrible customer service!
Google
5.0/5
Jan 28, 2022
Google Ideal Image Towson
Good customer service, very pleasant. One treatment went from shaving daily to maybe once a week.
Google
1.0/5
Jan 26, 2022
Google Ideal Image Towson
Really bad experience
Google
5.0/5
Jan 26, 2022
Google Ideal Image Towson
I was very satisfied with consultation with Jessica. She explained everything to me thoroughly and answered all of my questions (and then some). In addition, I shared the fact that I am a little nervous about any procedures and this is the first time I have reached out to obtain services. Again, I was very satisfied and thankful for her services.
Google
5.0/5
Jan 21, 2022
Google Ideal Image Towson
Sarah is amazing. Very professional and thorough. She definitely made the treatment quick and painless.
Google
5.0/5
Jan 19, 2022
Google Ideal Image Towson
Nicole, NP is the absolute best at the Towson location. I request her every time I come in and for good reason. Super personable, and always makes me feel comfortable.
Google
5.0/5
Jan 18, 2022
Google Ideal Image Towson
Very easy to order, shipped on time and love the product!!!
Google
5.0/5
Jan 18, 2022
Google Ideal Image Towson
Love, love, love all the people that have done my Treatments. Awesome personalities, super sweet, but also very efficient! Thank you
Google
1.0/5
Jan 18, 2022
Google Ideal Image Towson
With Ideal Image, it has been an uncomfortable and frustrating learning experience. They do a lot to sell you, but they do not tell you that your money is NONREFUNDABLE, but it's in the fine print, of course. It's been 2 months and still no service. They CALLED ME to reschedule my appointment when staff was ill. I called today an hour ahead of my new appointment to confirm. They canceled it!!! Why couldn't she have confirmed the appointment while I was on the phone???!!! They canceled my appointment AGAIN. Ideal Image sent a text to a business desktop!!!. I remember getting 3 phone calls from their sales team to get me to sign up. Ideal Image will cancel your appointment without a word. #buyersremorse All any staff person says to my complaint is...our policy...our policy...our policy. 3rd attempt to get fillers 🤬 Explain you policy and procedures before you take my non-refundable money. I find your practices manipulative and not patient-centered. I wish I could cancel. I wish I could cancel. I wish I could cancel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Google
5.0/5
Jan 12, 2022
Google Ideal Image Towson
Very pleasant and professional staff.. ❤
Google
1.0/5
Jan 6, 2022
Google Ideal Image Towson
I would not recommend using Ideal Image for ANY service. I was getting laser hair removal and the pandemic hit. Everything was fine and I continued my treatments when they re-opened.The day of my last treatment, they did not even inform me it was my last treatment (they said someone will call you and schedule you next appointment), so I left and no on called. The treatments did not work and I have tried contact customer service (SIX TIMES- each time telling me a manager will call me) and have never received a call. They want me to come into the office and I do not live that close to the office as I was going to school near by during the procedure, so I requested a call and never received one.
Google
5.0/5
Jan 5, 2022
Google Ideal Image Towson
Sarah was super cool and fun to talk to. I was so nervous but she took her time and made sure I was comfortable. Will be seeing her again for future treatments!
Google
1.0/5
Jan 3, 2022
Google Ideal Image Towson
Never received any treatment. Was mislead about the price. Told by an agent a price that was completely different then the true price
Google
2.0/5
Dec 24, 2021
Google Ideal Image Towson
The consultant I met with was not very nice. First of all I spent forever with the first person I spoke to getting zoom ready and we didn’t use it. It was very hard to hear her, there was lots of background noise during our call with her child screaming. Anytime I asked a question she seemed very annoyed and answered curtly and gave me short answers. I felt very pressured to sign the contract during the call and didn’t have time to think it over. I do not feel like I truly understand what I got in my contract and how the membership works. I was told I was not going to pay for it this year but It still showed up on the contract. She did give me a discount for being a nurse but I would not recommend any of my friends to this consultant.
Google
5.0/5
Dec 23, 2021
Google Ideal Image Towson
Lori is always amazing!
Google
5.0/5
Dec 15, 2021
Google Ideal Image Towson
My tech was very knowledgeable and worked quickly however took her time with me.
Google
5.0/5
Dec 14, 2021
Google Ideal Image Towson
I arrived for my appointment and I only waited about 2 minutes which was great. The person who took care of me was friendly and professional. My session was quite quick. It took all of 10 minutes and I was out the door. The results from my first session was great and I'm looking forward to the lasting effects of this session.
Google
5.0/5
Dec 10, 2021
Google Ideal Image Towson
Very friendly and professional staff
Google
4.0/5
Dec 9, 2021
Google Ideal Image Towson
I liked the staff much more this time. The front desk attendants were kind and helpful. The professional who handled my laser touch-up was friendly and clearly good at her job, her name was Nicole.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Towson
The office was warm and comfortable. The receptionists were nice. The technician told me what expect and answered all my questions.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Towson
Love this location! The people that work here are fantastic, the BBL Treatment is effective and professionally done. The staff, especially Daysia (I hope I didn’t misspell her name, Sam, and Ann are just wonderful!! All 3 of these ladies made my experience the absolute best. Thank you!
Google
5.0/5
Dec 8, 2021
Google Ideal Image Towson
I highly recommend Ideal Images of Towson! Sarah was extremely polite and helpful! She made me feel so comfortable and at ease. You can tell that she loves her job and cares about her patients.
Google
1.0/5
Dec 6, 2021
Google Ideal Image Towson
I am not happy with my last experience. I still have 2 more treatments but she said I don’t have it. According to my treatment it was last I know, but the result was not good so one of he members, she add 2 more treatments, which I was not get. Not happy at all and my final results was not satisfied.
Google
5.0/5
Nov 29, 2021
Google Ideal Image Towson
Always excellent Staff amazing
Google
1.0/5
Nov 26, 2021
Google Ideal Image Towson
👎👎👎👎👎👎👎👎👎
Google
1.0/5
Nov 24, 2021
Google Ideal Image Towson
It is impossible to get an appointment at the recommended length of time. The studio was unwilling to extend my treatment term or provide additional treatments to make up for it. I also learned at my last treatment that the salesperson left out a very important piece of information when selling me a package. Had I known that I would be (on average) 80-85% hair free I never would have signed up for the treatment. 80% hair free means I still have to shave!!
Google
5.0/5
Nov 20, 2021
Google Ideal Image Towson
your representative was very very helpful, experienced and patient. i look forward to getting mt procedure done with you. Thanks for your time. Chris at Perryhall MD
Google
1.0/5
Nov 19, 2021
Google Ideal Image Towson
I paid in full for services in 2018/2019 which cost me thousands of dollars. I began treatment and everything was fine, then I became pregnant in late 2019. I called the Towson office and was told by the office staff that my pregnancy would not affect my contract, and that as soon as I was able to resume treatment, I could give them a call. Then COVID hit and the pandemic closed the office. Once it was safe to resume coming in for treatment, I called to schedule and the Towson office was fully booked for MONTHS. I told the scheduling team that I was concerned about not being seen in so long and asked about my contract, and was once again ASSURED that this would not affect it, and when they could fit me in, I would resume treatment. I was finally able to come back in but when I went to schedule my next appointment, they were fully booked and put me on a waitlist. I never received a phone call for two months. I called and was able to grab a cancelation, and after my treatment I was told I had a copay due. I was confused as to why I was paying for treatment when I paid in full already. I was told my contract was expired. I asked for someone to contact me to discuss this since I was ASSURED my pregnancy, COVID closure, and the lack of openings at this office would not affect my contract and I received an email (not the phone call I asked for) two days later that only stated "You are not eligible for any additional treatments and/or extension of time to be granted." No further explanation was given. No one could be bothered to reach out to me. And when I called and asked to speak to someone, I was told Marin (who apparently is in charge at Towson and has final say "per Brianna P") would contact me, but that she had final say. Then I was hung up on. I have never been treated with such blatant disrespect and lack of common courtesy in my life. After paying in full for services, I'm not able to resume treatment unless I give IDEAL IMAGE more money, and I still need treatment done. Their "Lifetime Guarantee" is also a joke. You have to PAY to continue coming in for services if you still need treatment done. That isn't a lifetime guarantee. That's essentially a new contract. I will never return to IDEAL IMAGE again. What a joke.
Google
3.0/5
Nov 18, 2021
Google Ideal Image Towson
I have a good experience but I spent almost $5k but I did see any any difference at all on my tummy.
Google
2.0/5
Nov 18, 2021
Google Ideal Image Towson
I went in yesterday to have filler injections for my lips. The nurse provider was very pleasant and knowledgeable, however after going through my history, told me I couldn't have the filler due to the fact that I recently received the Flu vaccine. Now, I respect her for holding up the company policy. What I don't appreciate is not being told ahead of time by any of the client care personnel or salesperson that having vaccines was an issue for fillers. This would have been great knowledge to have prior to driving 45 minutes to my appointment. To be honest, the whole experience with Ideal Image has been less than pleasant from a service standpoint. It has been a nightmare getting an appointment time for the closest location to me in Towson, MD. I was sold over $4,000 worth of services, which may not be a lot for some, but it's a huge investment for me and I cannot seem to get the services I purchased done. Once I actually get everything I purchased, I most likely would not purchase any additional services nor recommend them to others. Ideal Image would have to make it up to me in some grand way for me to change my mind.
Google
5.0/5
Nov 10, 2021
Google Ideal Image Towson
Staff members are very courteous and professional; they take their time to answer any questions and explain what they're doing step by step.
Google
1.0/5
Nov 9, 2021
Google Ideal Image Towson
I am highly unsatisfied with my experience. This location has no appointments. Instead of continuing to take new clients they need to be concerned about the ones they have. I have not been able to get an appointment since September and I am sure it is interfering with my results. The hair growth cycle is being missed which will probably result in me needed additional treatments. I started laser with a timeline in mind of when I would be complete but because of the lack availability my plans have been disrupted.
Google
5.0/5
Nov 5, 2021
Google Ideal Image Towson
Awesome
Google
3.0/5
Nov 5, 2021
Google Ideal Image Towson
I really would have liked my stomach to get some service but the consultant told me my stomach didn’t qualify so I was a little disturbed by that
Google
5.0/5
Nov 1, 2021
Google Ideal Image Towson
Jen was very helpful thank you very much
Google
2.0/5
Oct 30, 2021
Google Ideal Image Towson
After your first appointment it’s very hard to get in touch with anyone. It’s unprofessional and very rude.
Google
1.0/5
Oct 28, 2021
Google Ideal Image Towson
You are happy to sell additional contracts but don't have your facilities staffed to accommodate. It is ridiculous that I had to wait 4 months for my first treatment and can't even schedule the second one. This has been the most horrible experience and I'm going to let as many people as I can know about this via reviews and social media. Once you have "the magical password or divine intervention, etc..." the nurse that did my only treatment was wonderful. What I shame I CAN'T GET IN FOR MY SECOND APPOINTMENT AND CORPORATE IGNORES CALLS AND CASE NUMBERS. PATHETIC!!!!
Google
5.0/5
Oct 27, 2021
Google Ideal Image Towson
The staff is always very friendly and professional, and the treatment space is always very clean and prepped for me so I barely have to wait when I'm there. The nurses always talk me through the procedure and ensure my comfort throughout the treatment. Definitely a positive experience!
Google
5.0/5
Oct 23, 2021
Google Ideal Image Towson
I had my first visit at this location with Nicole and she was amazing! Super friendly and very informative. She talked me through my whole treatment. I can’t wait to see results!
Google
5.0/5
Oct 17, 2021
Google Ideal Image Towson
Everyone I spoke to was so very helpful and kind!
Google
4.0/5
Oct 14, 2021
Google Ideal Image Towson
Great
Google
1.0/5
Oct 14, 2021
Google Ideal Image Towson
I'd been commuting from Pennsylvania down to Towson. My last appointment, they hit my tattoo (which wasn't in a treatment area) and ruined a spot. They set an appointment for me to come down and get pictures taken, and was told they would cover the cost of a touch up. I get down there, and no one has any idea what I'm talking about. They bring me in anyhow, take some pictures, and I never heard back. I called today, and it turns out they never even created a case, there was nothing in there about my tattoo and it's been months. A very expensive mistake, I'll never use Ideal Image again. Local medical spots only.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Towson
It was a great experienced.
Google
5.0/5
Oct 7, 2021
Google Ideal Image Towson
A BIGG SHOUT OUT TO TRINA FROM TOWSON!! I absolutely LOVED my experience with her. I was not ..I repeat was NOT looking forward to my appt today because of the pain that I was anticipating… Trina was the FIRST practitioner who introduced me to the ice packs and I will forever be grateful for her! She made this experience that I was dreading bearable. Thank you Trina I hope I get you every time !
Google
5.0/5
Oct 4, 2021
Google Ideal Image Towson
I was confused about what I have to do and when and how much...and the service was being amazing, and I mean it. They helped me to apply everything and they just want to make sure that you are all set and you can get what you were planning for. So I just wanna thank you so much, am happy and excited to get my treatment. And am sure that I will like it. Good luck