Baltimore (Towson)

8600 LaSalle Road
Suite 250B
Towson, Maryland 21286
443-279-6262

Current Promotions

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our cozy medical spa is located in the great college town of Towson, about 2 miles away from the Towson Town Mall. We are in the Maryland Executive Park facing East Joppa Rd, next to great eateries such as Gino’s Burgers, Tutti Frutti Yogurt, and Potbelly’s Deli.
  • We have a team of Nurse Practitioners and Registered Nurses, who have the best medical schooling and utmost training available from some of the top medical schools in the US. They are comprehensively trained in all of our services, including Coolsculpting, Laser Hair Removal, Ultherapy, BBL (BroadBand Light) Therapy, and a vast array of injectable products, such as Juvederm, Botox, Kybella, and Voluma.
  • It’s important to take care of yourself and to feel good in your skin. We here in Towson want to help our clients explore their wants AND needs when it comes to how they view their Ideal Self and creating obtainable ways to reach it. We look at our location as a family, where each client is treated as if it’s the first time they stepped through our door.
  • Whether it’s sharing great news, looking into adding additional service, or concerns with current treatment, we always have time to chat!

If you’re looking for Laser Hair Removal, CoolSculpting, Botox, or even Ultherapy, Ideal Image of Towson, MD is the place for you. We’re located between Gino’s Burgers & Chicken and Tutti Frutti. Give us a call or stop in for your FREE Consultation!

4.0/5
4.0 /5
302 Reviews

Google
1.0/5
Sep 20, 2021
Google Ideal Image Towson
The service I received upon arriving at the facility it’s good. However scheduling appointments and having someone to address concerns is where staff is falling short. I have called several times requesting to speak with management in reference to the outcome of the treatment I have been receiving and the results, no one has ever responded. Sorry I chose Ideal Image. Believe it on not after my original post the marketing representative reached out to inform me that they truly apologize for no response from representatives of Ideal Image and told me she would follow and be back in touch with me shortly. It’s now been over a week and I haven’t heard anything from anyone, not even her. SHAMEFUL
Google
1.0/5
Sep 20, 2021
Google Ideal Image Towson
I have yet to have an actual appointment or have you perform any service since you canceled my appointment in March 2020. Your either booked up, want me to drive to locations out of my way, or canceling appointments last minute. No manager will reach out to me to discuss my issues or worries. I have paid you thousands of dollars yet you wont honor your side of the contract. And your company has no issue reminding me that this is all non refundable. So its always win win for your company. By forced into paying an over due balanced through I had concerns with your companies inability to provide the service. Its funny your company wants payment up front which is non refundable but when you don't live up to your side of the contract its too bad. Paid the balance to be told I missed my appointment and would have to wait around till they had time. Could not rescheduled because there were no appointments. I tell everyone I talk to how bad your service is and how not to use it.
Google
1.0/5
Sep 17, 2021
Google Ideal Image Towson
Terrible
Google
3.0/5
Sep 17, 2021
Google Ideal Image Towson
I have gotten some conflicting advice about whether or not shaving before appointments affects the outcome and (much worse) no one would review my hard copy charts to find out about a previous appointment's single location that was skipped and possibly still owed to me. I asked at several appointments and then gave up.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Towson
My tech was very friendly I felt comfortable I was informed of everything that was being done. Can't wait to see the results.
Google
3.0/5
Aug 31, 2021
Google Ideal Image Towson
Becka my tech was awesome but who ever did the scheduling really screwed up and cost me a whole day work! I had planned on being their 4-5 hours and they only did 1 treatment. I was not happy! I could have scheduled that time off and lost no hours from work! No warning or phone call. I hope they can do something to make it right but doubt it. I waited 3 months for that appointment and still got screwed..you need to thank Becka from Towson office for being g good at her job!!!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Towson
Sara and Andrea were very helpful with each and every questions.
Google
5.0/5
Aug 19, 2021
Google Ideal Image Towson
My experience was great friendly & professional work well so I would understand worked out payment plan as well 😀
Google
5.0/5
Aug 18, 2021
Google Ideal Image Towson
It was great
Google
1.0/5
Aug 17, 2021
Google Ideal Image Towson
Once they have your money they do not care. Spend your hard earned money elsewhere. Not worth the headache.
Google
5.0/5
Aug 17, 2021
Google Ideal Image Towson
I wasn’t sure what to expect for a virtual consultant to be honest. I assumed we would go over options, prices and at some point I would show her what areas I was concerned with. Obviously if your looking into these treatments you have areas that bother you, and then knowing you have to show someone can be a lot. But as soon as the video popped up with Courtney and we started chatting all my concerns went away! She was absolutely wonderful, and her genuine compassion for what made me insecure completely put me at ease. She was very knowledgeable and 100% forthcoming with how much everything would cost. She also explained my payment plan options, and that at the end of the day ideal image’s main focus was making me happy. I had concerns about a treatment not working for me and she reassured me that her team would do anything and everything to achieve results I was happy with. You can’t put a price on happiness and feeling confident but I have a feeling ideal image comes pretty close!
Google
3.0/5
Aug 10, 2021
Google Ideal Image Towson
Sam was great. The not so great part is me not being able to schedule an appointment. I'm paying to be serviced every 6 weeks. I was told because of new clientele I am no longer able to schedule in advance. I was told a scheduling team would call me in 6 weeks and if I dont get a call to call them... This company never seizes to amaze me with its lack of value for customers. My payments are always on time I would like for my service to be as well
Google
5.0/5
Aug 9, 2021
Google Ideal Image Towson
I had a great experience today …….The young lady who helped me made me very comfortable with the procedure
Google
1.0/5
Aug 9, 2021
Google Ideal Image Towson
The experience itself was pleasant, however, getting an appointment was a nightmare.
Google
1.0/5
Aug 5, 2021
Google Ideal Image Towson
I had my treatment done about a month ago and ehile at the facility i booked my other appointments for my other areas after two weeks. Well two weeks go by and i didnt get confirmation email or call. I thought i was tripping, so i called and the receptionist tells me that she doesnt see any appts for me. Well i ask them to give me another appt, which they did after two weeks. Again, two weeks go by no email or call. So i call back and speak with someone again who puts me on wait list and says she will call me back if she can find earlier appointment. Well here we are third week in and no response from them. Im very ipset because i been going here for 3 years for different areas AND i recommended my family friends here and they are getting treated but thats how they treat their customers. Im very upset and now no appointments available until November. I wish i could end this contract with them but u fortunately i already paid full.
Google
1.0/5
Aug 2, 2021
Google Ideal Image Towson
The consistent turnover rate of the nurses is OUTRAGEOUS!!! Then now I have no clue of when I will be scheduled for my next appointment due to a lack of employees. TERRIBLE!!!
Google
5.0/5
Aug 2, 2021
Google Ideal Image Towson
Great customer service. Consult was very informative and they answer any and all questions with professional knowledge. Look forward to my visits
Google
5.0/5
Aug 2, 2021
Google Ideal Image Towson
My both visits so far have been very pleasurable. I was nervous about the pain but the nurses made sure they checked in with me. So far my results are AMAZING !!!
Google
1.0/5
Jul 29, 2021
Google Ideal Image Towson
Nice until you question pricing and until you say you're not going to purchase the package right then and there
Google
4.0/5
Jul 29, 2021
Google Ideal Image Towson
Things were a bit confusing and I felt a little disappointed that rather than telling me about and honoring the price/contract previously quoted and signed, I was given another contract at a higher price. The treatment area(s) listed in the new contract were not problematic. However, the staff on site was pleasant and helpful and the procedure itself was quick and painless.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Towson
My laser specialist did an excellent job!
Google
5.0/5
Jul 27, 2021
Google Ideal Image Towson
It was great
Google
3.0/5
Jul 26, 2021
Google Ideal Image Towson
My provider was great very friendly and professional, as they always are. My overall experience hasn’t been as great. Today I found out that I am unable to book my next 6 week appt because the schedule book is “greyed out” for the rest of the year and its only July. My services are paid for monthly as an automatic draft so I shouldnt have to figure out if I can actually be seen for a service that Im already paying for. That’s unacceptable as a paying customer. And to date I still haven’t received a call for numbing cream and Ive received at least 7-8 treatments thus far.
Google
5.0/5
Jul 24, 2021
Google Ideal Image Towson
Everyone was so professional and very nice. The room was also so clean
Google
1.0/5
Jul 16, 2021
Google Ideal Image Towson
Terrible
Google
5.0/5
Jul 16, 2021
Google Ideal Image Towson
Sam is amazing. Absolutely love her style and professionalism
Google
5.0/5
Jul 14, 2021
Google Ideal Image Towson
It went better than expected. Nurse Ann was simply the best, very professional, informative and you can tell she enjoys what she does!
Google
3.0/5
Jul 14, 2021
Google Ideal Image Towson
My experience was great, but i could have done without feeling if i don’t choose NOW this second then i have to pay more money. What is up with that. I sort of felt rushed, shelling out 3200 bucks is huge and i wanted a week or so to get my finances in order because i plan on paying in full. I felt like the lady was upset with me almost which was very off putting.
Google
5.0/5
Jul 14, 2021
Google Ideal Image Towson
Everything was great. Friendly / professional atmosphere. On time service. Katrina was great!
Google
2.0/5
Jul 12, 2021
Google Ideal Image Towson
While the technicians I have encountered at the Towson, Maryland branch have been mostly friendly and fairly competent the management, administration and office staff are abysmal. My telephone calls are almost never answered nor returned when voicemails are left. Due to COVID-19 this branch was requiring guests to call from their car on arrival but when I had an appointment immediately after they had opened they had failed to redirect their telephones leading me to sitting in my car and calling them repeatedly for around 10 minutes. I also understand certain precautions must be made to prevent the spread of disease given the pandemic but it is difficult to wear a mask when your face is covered in anesthetic gel and passive-aggression by staff members isn't the best way to ensure compliance. I would have been willing to wait in my vehicle until they were ready for me but as I previously stated it wasn't possible to contact them without entering the building. During my previous two appointments they were unable to take my payment at the conclusion of my sessions, the first time due to there being no one at the front desk because their receptionist had "stepped out" and the second time because the receptionist couldn't figure out how to properly process payment until a manager arrived later on in the day. Both times they had to call me a few hours after I had left in order to take payment information over the telephone which is both very insecure and prevents the ability for me to obtain a receipt. If I did not have a previous contract with your company from many years ago allowing me to receive "pay per pulse" laser hair removal touch-ups I would have switched to another provider long ago and these sorts of issues and poor customer service occurrences are why I had originally stopped utilizing your Christiana, Delaware location prior to the completion of my treatments about 8 years ago. Your organization in general and the Towson branch in particular need to reevaluate their staffing and customer service needs and adjust accordingly if you wish to continue receiving business in the current economic climate. P.S. Requiring authorization to use a customer's statements in your promotional materials and advertising before permitting them to leave survey feedback is a really unethical thing for a company to do and goes to show that this sort of disregard for your customer's comfort and privacy goes all the way to the top. Your business has a lot of work to do.
Google
5.0/5
Jul 9, 2021
Google Ideal Image Towson
Nina was very knowledgeable about the services you provide. She was very patient and helpful. She was able to explain everything possible I had as a concern. Overall my zoom meeting with her was very professional. I would definitely recommend your company based on her knowledge and professionalism.
Google
3.0/5
Jul 8, 2021
Google Ideal Image Towson
It was pleasant. Still waiting to see results. was told I will probably have to buy additional sessions before seeing results which I was not aware until after my visit. Tech was knowledgeable and courteous.
Google
1.0/5
Jul 8, 2021
Google Ideal Image Towson
I was sold on the package deals, signed up immediately, as a new patient they will get you in ASAP, but after they get you in you can’t make any other appointments as you can get anyone to answer the phone. I’m paying for this package without receiving the service. Very disappointing!!! Thinking about canceling the entire program.
Google
1.0/5
Jul 8, 2021
Google Ideal Image Towson
I’ve been an ideal image client since 2016 I just started a new contract for laser hair remova.l I went and got one the next day I started the contract and my next appointment is not until August and that was two months ago. you can’t get anyone in a phone in Towson this is getting ridiculous I’m ready to cancel my contract with Ideal Image this is becoming a problem for me I’m not pleased with the service I’m getting atTowson Ideal Image.
Google
5.0/5
Jul 2, 2021
Google Ideal Image Towson
My experience was great!! Amberly (I hope I got her name right) did an amazing job!! She was so focused on what she was doing. She made sure she paid special attention to my problem areas and she took very good care of me! Cam was awesome as well. He helped me with additional information about other services! He went above & beyond to make sure I received accurate pricing and we discussed the possibility of adding on to my treatment plan! Everyone was very warm, welcoming and friendly. I also did not have to wait to be seen which is a plus!! Update: I had the pleasure to meet Ms. Katrina today! She was amazing!!! She walked me through everything she did and she even talked to me the entire time to keep my mind off of what she was doing! I will be requesting her my next visit! Go Katrina!!
Google
1.0/5
Jul 1, 2021
Google Ideal Image Towson
Hello, I have been to one of your Ideal Image clinic’s located in Towson twice and I’ve had an awful experience. The first time I went I had an appointment for fillers, I arrived to my appointment about 15 minutes earlier just in case I had to fill up paper work. I informed the front desk that I have arrived. About 45 minutes past and I’m still in the waiting room. I had been patiently waiting so I decided to ask what is taking so long and the lady at the front desk proceeds to tell me that the nurse that was going to do my fillers had an emergency. I don’t understand why I didn’t get informed sooner, I was visibly waiting in the waiting room. I had other commitments that day I had to be at work at a certain time and that whole thing was just a waste of time because I didn’t get my fillers and I didn’t get informed that the nurse had an emergency I just sat there for 45 minutes doing nothing. Also the front desk never asked me if I would like to reschedule or cancel my appointment, I had to call myself later that day. The second time I had an appointment for botox, Again I arrived about 15 minutes earlier.The front desk let me know that I was checked in and to have a seat. 15 minutes go by and clients that have checked in after me are going in before me. I proceeded to ask the front desk why I’m still waiting. She tells me that a client had a reaction and they’re trying to help them, but they’ll find a nurse to help me soon. I didn’t mind because things happen so I took seat and begin to wait again. A few minutes go by and clients that came in after me are still going in before me. At this point I was confused & irritated. so I asked politely if I could have a word with the manager, I got told that the manager was in a conference call. So I figured I would wait until the manager is done with their conference call so I ask when will they be finished with their conference call and got no time stance. I was pretty furious at this point because it seems like they were just giving me excuse after excuse, I felt unwelcome and disappointed. Therefore I would like to cancel my membership and receive all my money back, because I already paid for a loan and I’m already paying off the loan. I will gladly take my business elsewhere to a company that cares about their clients.
Google
5.0/5
Jun 30, 2021
Google Ideal Image Towson
Very professional when arrived and exited. Such a peaceful atmosphere. Whoever serviced me was amazing and made me feel comfortable about the entire process
Google
3.0/5
Jun 30, 2021
Google Ideal Image Towson
Did absolutely great 😌 my zoom meeting and consultation went well I’m confident in getting laser hair removal for my underarms just waiting to book my appointment
Google
3.0/5
Jun 25, 2021
Google Ideal Image Towson
Hard to contact. Please answer phone.
Google
5.0/5
Jun 19, 2021
Google Ideal Image Towson
Curtious staff and very informative
Google
5.0/5
Jun 16, 2021
Google Ideal Image Towson
Google
5.0/5
Jun 16, 2021
Google Ideal Image Towson
Sam is an excellent provider- very polite and very gentle. She explains everything very clearly. Highly recommend.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Towson
Pleasant and very friendly staff. Great service.
Google
5.0/5
Jun 14, 2021
Google Ideal Image Towson
Perfect as always, since the first call
Google
5.0/5
Jun 10, 2021
Google Ideal Image Towson
This was my second visit. The customer service from the DOOR TO THE TREATMENT AREA BK TO THE DOOR!!! My nurse was Keri! She was so informative, gentle, patient, kind and professional. She was so dynamic that I requested AGAIN for my third appointment. I met another nurse and she was very kind as well. I would recommend Keri to ANYONE!!! Her gentle approach is perfect especially for a first time visit! From there I am positive you will request her for your next visit. She explains EVERYTHING step by step!!! I’m a Keri fanatic 😊 The ladies up front an African American and a Caucasian lady (I forgot names I’m sorry) were so patient and answered EVERY question as well as addressed my minor concern! They were absolutely wonderful! I’m sold on this place! The professionalism, attention and care that is given is remarkable! Thank you for making what was a stressful day (before entering) a wonderful day. I SINCERELY appreciate your kindness!!! You’re amazing!!! You have a HAPPY customer who is definitely singing your praises EVERYWHERE I go!! Keri deserves a raise because she is the bomb 😊 Thanks Keri for being so wonderful, your kindness will NEVER be forgotten.
Google
5.0/5
Jun 3, 2021
Google Ideal Image Towson
Courtney did an excellent job. She was very professional.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Towson
Lindsay!!!!! She hooked me up!!! Love her!! She made it so much easier for me!
Google
3.0/5
Jun 2, 2021
Google Ideal Image Towson
I spend a lot of money at ideal image. It’s unfortunate that it’s hard to get an appointment for service, and when I do it can take weeks to months.
Google
2.0/5
Jun 2, 2021
Google Ideal Image Towson
They are short staff at the moment and no one seems to try and accommodate any extraneous circumstances. I am booked 9 weeks out until my next appointment however I have a plane to catch at 2 pm with an appointment at 12 noon (all they had) and the young lady patronized me with “I am sorry” and when I asked to speak to the manager she said they are out of the office and then hung up because I wasn’t going along with her fake apologies. I called back and no one ever answered anymore. They have my $2500+ and treating me like meat in an assembly line..
Google
5.0/5
May 27, 2021
Google Ideal Image Towson
The nurse practitioner was very friendly, patient, and knowledgeable. She was able to answer all of my questions. I would absolutely come back to her again.
Google
1.0/5
May 25, 2021
Google Ideal Image Towson
Overpriced!!! Dramatically 7k are u serious for 2 sessions
Google
5.0/5
May 21, 2021
Google Ideal Image Towson
Jessica is the best! Very sweet and professional!
Google
5.0/5
May 18, 2021
Google Ideal Image Towson
I had a laser hair treatment with Keri and she made the experience so much more comfortable and enjoyable. She is so sweet and easy to talk to. She makes sure you feel comfortable before, during and after the treatment. Keri made it easy to ask questions. She also was so informative; explained what she was doing and why throughout the treatment. Thank you Keri for your kindness!!
Google
5.0/5
May 15, 2021
Google Ideal Image Towson
Everyone was so nice, the facility was clean, and it was quick!
Google
5.0/5
May 13, 2021
Google Ideal Image Towson
Keri was absolutely amazing very informative, welcoming, and comforting. The session was over quickly and she made me feel at ease. Can’t wait for my 6 week follow up !
Google
5.0/5
May 13, 2021
Google Ideal Image Towson
I just want to give a shout out to Keri! She was extremely professional, friendly, knowledgeable and made my experience a positive one! THANK YOU KERI !!!!!
Google
5.0/5
May 12, 2021
Google Ideal Image Towson
It was educational, the consultant was friendly, knowledgeable and answered all my questions.
Google
5.0/5
May 11, 2021
Google Ideal Image Towson
Very pleasant!!! Love the staff!
Google
5.0/5
May 7, 2021
Google Ideal Image Towson
Aliesha was awesome!!! She was very knowledgeable, courteous, and pleasant. She made the experience enjoyable.
Google
5.0/5
May 3, 2021
Google Ideal Image Towson
Everyone that I talk to was just so pleasant. You couldn't have a better staff.
Google
4.0/5
Apr 28, 2021
Google Ideal Image Towson
great provider. always great service. Would like to have more scheduling availability because if your appt gets cancelled for any reason, it is pushed back for weeks at least
Google
5.0/5
Apr 28, 2021
Google Ideal Image Towson
honest and considerate
Google
5.0/5
Apr 27, 2021
Google Ideal Image Towson
Service was wonderful!! All the way from the front desk to the provider’s personable disposition and explanations. Absolutely wonderful, 100% better than my experience at the Arundel Mills location. I thought they were all the same but absolutely not. This team was kind, patient and willing to work with me. Wonderful provider!! She was new and clearly in this job for the right reasons, which was such a wonderful change.
Google
5.0/5
Apr 27, 2021
Google Ideal Image Towson
Very friendly and quick.
Google
5.0/5
Apr 27, 2021
Google Ideal Image Towson
Very pleasant staff.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Towson
The customer service is amazing from the person at the front desk to the tech that did my procedure. Everyone was professional and knowledgeable.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Towson
Great appointment today.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Towson
Great Service. Very knowledgeable. Wonderful attitude. A pleasure to talk to.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Towson
It was my first time getting a laser removal treatment and it was uncomfortable but as bad as the people I know who’ve had it said it was. The technician was very professional, thoughtful and very nice.
Google
5.0/5
Apr 16, 2021
Google Ideal Image Towson
Everyone so far has been so nice! I felt listened to and helped. I didn't think this would be something for me but I am so excited.
Google
5.0/5
Apr 16, 2021
Google Ideal Image Towson
I went to my first treatment this past Wednesday, April 14th, 2021. I was at the Towson location. The staff was amazing from the time you walk in until the time you leave. Front desk staff was great! The nurse practitioners that worked with me and gave the treatment were amazing. I think Jamie was her name. She did the actual laser treatment. She helped to calm my nerves and just made it a great experience. I can't remember the names of the front desk staff. I think one of them was Cam. Anyway, they were so polite and helpful. Great job Towson staff!!!
Google
2.0/5
Apr 16, 2021
Google Ideal Image Towson
Today I experienced the worse customer service ever from a service provider. I’m so disappointed.
Google
5.0/5
Apr 13, 2021
Google Ideal Image Towson
Everyone I have encountered so far has been very helpful and pleasant. Molly had patience with me and answered every question I had with knowledge and clarity. Great experience so far.
Google
1.0/5
Apr 8, 2021
Google Ideal Image Towson
UPDATE: IDEAL IMAGE HAS DONE NOTHING TO RESOLVE THIS ISSUE. THEY TAKE YOUR MONEY AND DON'T CARE ABOUT YOU THE CONSUMER. PLEASE PLEASE GO SOMEWHERE ELSE. Trust me take you business else where. I was promised 4 sessions of CoolSculpting and only received one. I filed a complaint with the BBB and thought the issue was resolved and was going back to get my follow up treatments on February 26,2021. I had not heard from them and when I called on Thursday February 25, 2021 I was told that my appointment was canceled by Corporate on Wednesday February 24th because I did not confirm my appointment. I was never CALLED, TEXTED or EMAILED, that is why I called. I requested a refund for those sessions and I was not given my refund. NOW am STUCK paying for something I NEVER RECEIVED. TRUST ME....Go somewhere else.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Towson
Amazing from enfer to exit .I was extremely comfortable and my Nurse walked me through everything and explained everything. No pain before or after
Google
4.0/5
Apr 7, 2021
Google Ideal Image Towson
I love everything about Ideal Image. The customer service, the payment options and the professionalism. My laser hair removal treatments always goes smoothly. the only issue I would say they have is the long wait for appointments. I'm supposed to be seen every 4 weeks but because of availability it always ends up being between 6-8 weeks. other than that I would definitely recommend to family and friends.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Towson
Great! My appointments always run so smoothly; the staff at this particular location are wonderful
Google
5.0/5
Mar 18, 2021
Google Ideal Image Towson
Excellent experience!!! I'm still a novice with laser hair removal, but I was made to feel very relaxed and comfortable.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Towson
The experience I had was very good. They were right on time, very professional and friendly and the treatment was completed successfully.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Towson
It was a Zoom meeting and I was in my home which made me comfortable to speak freely
Google
5.0/5
Mar 15, 2021
Google Ideal Image Towson
Super friendly staff. The techs always make you feel comfortable.
Google
5.0/5
Mar 13, 2021
Google Ideal Image Towson
The staff is amazing..
Google
5.0/5
Mar 11, 2021
Google Ideal Image Towson
Pleasant environment from the check in process to check out. Place was was clean and adhering to cdc guidelines.
Google
1.0/5
Mar 7, 2021
Google Ideal Image Towson
My appointment was at 2pm last week. I am an emergency service worker, and unfortunately, I was running a bit behind and I arrived and parked at 2:15 exactly. I waited in the lobby and sanitized my hands, and by the time I was called up by an attendant, it was 2:17pm. I was told that there was a 15 min grace period , which I was now 2 min past, therefore they could not see me (there was nobody in the lobby or parking lot waiting to be seen). I was then told that the next available appointment was not until May... 2 months away and that the closest location with an upcoming appointment was one that was 1.5 hrs away. There was no consideration or compassion in accommodating or re-scheduling me. This type of experience is completely unacceptable and appears to be orchestrated intentionally to increase demand. When I was first enticed into purchasing a treatment plan by an overeager sales representative, it was only after paying, that I was informed that there were no appointments available for almost 3 months. They pulled 3 payments from my account before I was even able to be seen for my first laser treatment. Interestingly, my friend who signed up the day before me, was able to get an appointment for the very next week. I have since been offered appointment times that friends have been told were unavailable. There always seems to be a discrepancy between what different customers are told and this inconsistency is beginning to feel intentional. I have never had the same service provider twice for any of my treatments, so these discrepancies are not based on the availability of a specific service provider. Also when signing up, I was also only offered a financing option through a company called Ally, which required a credit pull. I informed the sales rep, that I was under contract for a house and could not have my credit pulled until I closed, but she was persistent and called me back multiple times, swearing that this would not hurt my homebuying process. She initially denied that there were any other financing options, until my friend provided me with the exact name of the financing plan she was offered the day before (which did not require a credit pull), then suddenly it was "ohhh yeah, this is a great option for you as well!" I’m honestly fed up, and have considered calling my bank and canceling Ideal Image’s ACH withdrawals until services begin to be provided, as contracted.
Google
1.0/5
Mar 4, 2021
Google Ideal Image Towson
Terrible experience
Google
5.0/5
Mar 4, 2021
Google Ideal Image Towson
It’s was fast simple and pleasant.
Google
5.0/5
Feb 26, 2021
Google Ideal Image Towson
The staff is great and my technician was AWESOME!! The entire experience was much easier than I thought it would be. I’ve been waiting to years to have the money to treat myself and I’m sooo glad I’ve finally done it. Thank you Ideal Image!!!
Google
5.0/5
Feb 26, 2021
Google Ideal Image Towson
Anne and Chanel were very personable and gracious. They made the whole experience simple, easy and I was very at ease we ith them. I highly recommend Ideal Image.
Google
4.0/5
Feb 24, 2021
Google Ideal Image Towson
Good experience - Leah was very knowledgeable and helpful.
Google
5.0/5
Feb 23, 2021
Google Ideal Image Towson
Lanaya was very helpful. I appreciated her going out of her way to make sure everything was handled with me. I recommend their services.
Google
5.0/5
Feb 22, 2021
Google Ideal Image Towson
I had stopped coming because the last treatment was so painful. This time I had Ann who was AMAZING!!. The pain was bearable and she made me feel really comfortable. The front desk rep is also amazing. He's always so nice and courteous and goes above and beyond to try and accommodate the customers.
Google
1.0/5
Feb 22, 2021
Google Ideal Image Towson
No one has reached out to me to schedule appointments even after I have left a message
Google
4.0/5
Feb 22, 2021
Google Ideal Image Towson
I would like to shout out the front desk staff who coordinates appointments. I have had some issues with scheduling but the individual who helped me (2-22-21) to reschedule and get everything straightened out was truly kind and helpful. This particular individual (I am so sorry I don’t remember the name) deserves some recognition. This is not the first time they have helped me either. I would have considered not returning to this location if it were not for their help so THANK YOU for your help.
Google
5.0/5
Feb 20, 2021
Google Ideal Image Towson
Very professional and polite staff. I highly recommend this location staff is a little personable and treat you very well.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Towson
Amazingly professional and friendly staff - I am always nervous for my appointments and everyone who works here always makes me feel at ease and makes the experience as comfortable as possible. So happy with my experience!
Google
5.0/5
Feb 11, 2021
Google Ideal Image Towson
Clean facility & polite staff.
Google
5.0/5
Feb 9, 2021
Google Ideal Image Towson
Sarah Smith was extremely friendly and helpful. I do plan on reaching back out to in future when I am ready to move forward.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Towson
Juliet was great. She was nice and she knew her stuff.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Towson
Miranda made my experience excellent. She explained everything to me in great detail. The payment plan made everything very affordable. I wish I would have done this sooner.
Google
4.0/5
Feb 7, 2021
Google Ideal Image Towson
This was my first visit. Everything went well, Amberly made sure she explained everything!