Baltimore (Towson)

8600 LaSalle Road
Suite 250B
Towson, Maryland 21286
443-279-6262

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Our cozy medical spa is located in the great college town of Towson, about 2 miles away from the Towson Town Mall. We are in the Maryland Executive Park facing East Joppa Rd, next to great eateries such as Gino’s Burgers, Tutti Frutti Yogurt, and Potbelly’s Deli.
  • We have a team of Nurse Practitioners and Registered Nurses, who have the best medical schooling and utmost training available from some of the top medical schools in the US. They are comprehensively trained in all of our services, including Coolsculpting, Laser Hair Removal, Ultherapy, BBL (BroadBand Light) Therapy, and a vast array of injectable products, such as Juvederm, Botox, Kybella, and Voluma.
  • It’s important to take care of yourself and to feel good in your skin. We here in Towson want to help our clients explore their wants AND needs when it comes to how they view their Ideal Self and creating obtainable ways to reach it. We look at our location as a family, where each client is treated as if it’s the first time they stepped through our door.
  • Whether it’s sharing great news, looking into adding additional service, or concerns with current treatment, we always have time to chat!

If you’re looking for Laser Hair Removal, CoolSculpting, Botox, or even Ultherapy, Ideal Image of Towson, MD is the place for you. We’re located between Gino’s Burgers & Chicken and Tutti Frutti. Give us a call or stop in for your FREE Consultation!

3.9/5
3.9 /5
344 Reviews

Google
5.0/5
Jan 19, 2022
Google Ideal Image Towson
Nicole, NP is the absolute best at the Towson location. I request her every time I come in and for good reason. Super personable, and always makes me feel comfortable.
Google
5.0/5
Jan 18, 2022
Google Ideal Image Towson
Love, love, love all the people that have done my Treatments. Awesome personalities, super sweet, but also very efficient! Thank you
Google
1.0/5
Jan 18, 2022
Google Ideal Image Towson
With Ideal Image, it has been an uncomfortable and frustrating learning experience. They do a lot to sell you, but they do not tell you that your money is NONREFUNDABLE, but it's in the fine print, of course. It's been 2 months and still no service. They CALLED ME to reschedule my appointment when staff was ill. I called today an hour ahead of my new appointment to confirm. They canceled it!!! Why couldn't she have confirmed the appointment while I was on the phone???!!! They canceled my appointment AGAIN. Ideal Image sent a text to a business desktop!!!. I remember getting 3 phone calls from their sales team to get me to sign up. Ideal Image will cancel your appointment without a word. #buyersremorse All any staff person says to my complaint is...our policy...our policy...our policy. 3rd attempt to get fillers 🤬 Explain you policy and procedures before you take my non-refundable money. I find your practices manipulative and not patient-centered. I wish I could cancel. I wish I could cancel. I wish I could cancel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Google
5.0/5
Jan 18, 2022
Google Ideal Image Towson
Very easy to order, shipped on time and love the product!!!
Google
5.0/5
Jan 12, 2022
Google Ideal Image Towson
Great experience with Med Pro Shanon!
Google
5.0/5
Jan 12, 2022
Google Ideal Image Towson
Very pleasant and professional staff.. ❤
Google
1.0/5
Jan 6, 2022
Google Ideal Image Towson
I would not recommend using Ideal Image for ANY service. I was getting laser hair removal and the pandemic hit. Everything was fine and I continued my treatments when they re-opened.The day of my last treatment, they did not even inform me it was my last treatment (they said someone will call you and schedule you next appointment), so I left and no on called. The treatments did not work and I have tried contact customer service (SIX TIMES- each time telling me a manager will call me) and have never received a call. They want me to come into the office and I do not live that close to the office as I was going to school near by during the procedure, so I requested a call and never received one.
Google
5.0/5
Jan 5, 2022
Google Ideal Image Towson
Sarah was super cool and fun to talk to. I was so nervous but she took her time and made sure I was comfortable. Will be seeing her again for future treatments!
Google
1.0/5
Jan 3, 2022
Google Ideal Image Towson
Never received any treatment. Was mislead about the price. Told by an agent a price that was completely different then the true price
Google
2.0/5
Dec 24, 2021
Google Ideal Image Towson
The consultant I met with was not very nice. First of all I spent forever with the first person I spoke to getting zoom ready and we didn’t use it. It was very hard to hear her, there was lots of background noise during our call with her child screaming. Anytime I asked a question she seemed very annoyed and answered curtly and gave me short answers. I felt very pressured to sign the contract during the call and didn’t have time to think it over. I do not feel like I truly understand what I got in my contract and how the membership works. I was told I was not going to pay for it this year but It still showed up on the contract. She did give me a discount for being a nurse but I would not recommend any of my friends to this consultant.
Google
5.0/5
Dec 23, 2021
Google Ideal Image Towson
Lori is always amazing!
Google
5.0/5
Dec 15, 2021
Google Ideal Image Towson
My tech was very knowledgeable and worked quickly however took her time with me.
Google
5.0/5
Dec 14, 2021
Google Ideal Image Towson
I arrived for my appointment and I only waited about 2 minutes which was great. The person who took care of me was friendly and professional. My session was quite quick. It took all of 10 minutes and I was out the door. The results from my first session was great and I'm looking forward to the lasting effects of this session.
Google
5.0/5
Dec 10, 2021
Google Ideal Image Towson
Very friendly and professional staff
Google
5.0/5
Dec 9, 2021
Google Ideal Image Towson
Love this location! The people that work here are fantastic, the BBL Treatment is effective and professionally done. The staff, especially Daysia (I hope I didn’t misspell her name, Sam, and Ann are just wonderful!! All 3 of these ladies made my experience the absolute best. Thank you!
Google
5.0/5
Dec 9, 2021
Google Ideal Image Towson
The office was warm and comfortable. The receptionists were nice. The technician told me what expect and answered all my questions.
Google
4.0/5
Dec 9, 2021
Google Ideal Image Towson
I liked the staff much more this time. The front desk attendants were kind and helpful. The professional who handled my laser touch-up was friendly and clearly good at her job, her name was Nicole.
Google
5.0/5
Dec 8, 2021
Google Ideal Image Towson
I highly recommend Ideal Images of Towson! Sarah was extremely polite and helpful! She made me feel so comfortable and at ease. You can tell that she loves her job and cares about her patients.
Google
1.0/5
Dec 6, 2021
Google Ideal Image Towson
I am not happy with my last experience. I still have 2 more treatments but she said I don’t have it. According to my treatment it was last I know, but the result was not good so one of he members, she add 2 more treatments, which I was not get. Not happy at all and my final results was not satisfied.
Google
5.0/5
Nov 29, 2021
Google Ideal Image Towson
Always excellent Staff amazing
Google
1.0/5
Nov 26, 2021
Google Ideal Image Towson
👎👎👎👎👎👎👎👎👎
Google
1.0/5
Nov 24, 2021
Google Ideal Image Towson
It is impossible to get an appointment at the recommended length of time. The studio was unwilling to extend my treatment term or provide additional treatments to make up for it. I also learned at my last treatment that the salesperson left out a very important piece of information when selling me a package. Had I known that I would be (on average) 80-85% hair free I never would have signed up for the treatment. 80% hair free means I still have to shave!!
Google
5.0/5
Nov 20, 2021
Google Ideal Image Towson
your representative was very very helpful, experienced and patient. i look forward to getting mt procedure done with you. Thanks for your time. Chris at Perryhall MD
Google
1.0/5
Nov 19, 2021
Google Ideal Image Towson
I paid in full for services in 2018/2019 which cost me thousands of dollars. I began treatment and everything was fine, then I became pregnant in late 2019. I called the Towson office and was told by the office staff that my pregnancy would not affect my contract, and that as soon as I was able to resume treatment, I could give them a call. Then COVID hit and the pandemic closed the office. Once it was safe to resume coming in for treatment, I called to schedule and the Towson office was fully booked for MONTHS. I told the scheduling team that I was concerned about not being seen in so long and asked about my contract, and was once again ASSURED that this would not affect it, and when they could fit me in, I would resume treatment. I was finally able to come back in but when I went to schedule my next appointment, they were fully booked and put me on a waitlist. I never received a phone call for two months. I called and was able to grab a cancelation, and after my treatment I was told I had a copay due. I was confused as to why I was paying for treatment when I paid in full already. I was told my contract was expired. I asked for someone to contact me to discuss this since I was ASSURED my pregnancy, COVID closure, and the lack of openings at this office would not affect my contract and I received an email (not the phone call I asked for) two days later that only stated "You are not eligible for any additional treatments and/or extension of time to be granted." No further explanation was given. No one could be bothered to reach out to me. And when I called and asked to speak to someone, I was told Marin (who apparently is in charge at Towson and has final say "per Brianna P") would contact me, but that she had final say. Then I was hung up on. I have never been treated with such blatant disrespect and lack of common courtesy in my life. After paying in full for services, I'm not able to resume treatment unless I give IDEAL IMAGE more money, and I still need treatment done. Their "Lifetime Guarantee" is also a joke. You have to PAY to continue coming in for services if you still need treatment done. That isn't a lifetime guarantee. That's essentially a new contract. I will never return to IDEAL IMAGE again. What a joke.
Google
2.0/5
Nov 18, 2021
Google Ideal Image Towson
I went in yesterday to have filler injections for my lips. The nurse provider was very pleasant and knowledgeable, however after going through my history, told me I couldn't have the filler due to the fact that I recently received the Flu vaccine. Now, I respect her for holding up the company policy. What I don't appreciate is not being told ahead of time by any of the client care personnel or salesperson that having vaccines was an issue for fillers. This would have been great knowledge to have prior to driving 45 minutes to my appointment. To be honest, the whole experience with Ideal Image has been less than pleasant from a service standpoint. It has been a nightmare getting an appointment time for the closest location to me in Towson, MD. I was sold over $4,000 worth of services, which may not be a lot for some, but it's a huge investment for me and I cannot seem to get the services I purchased done. Once I actually get everything I purchased, I most likely would not purchase any additional services nor recommend them to others. Ideal Image would have to make it up to me in some grand way for me to change my mind.
Google
3.0/5
Nov 18, 2021
Google Ideal Image Towson
I have a good experience but I spent almost $5k but I did see any any difference at all on my tummy.
Google
5.0/5
Nov 10, 2021
Google Ideal Image Towson
Staff members are very courteous and professional; they take their time to answer any questions and explain what they're doing step by step.
Google
1.0/5
Nov 9, 2021
Google Ideal Image Towson
I am highly unsatisfied with my experience. This location has no appointments. Instead of continuing to take new clients they need to be concerned about the ones they have. I have not been able to get an appointment since September and I am sure it is interfering with my results. The hair growth cycle is being missed which will probably result in me needed additional treatments. I started laser with a timeline in mind of when I would be complete but because of the lack availability my plans have been disrupted.
Google
3.0/5
Nov 5, 2021
Google Ideal Image Towson
I really would have liked my stomach to get some service but the consultant told me my stomach didn’t qualify so I was a little disturbed by that
Google
5.0/5
Nov 5, 2021
Google Ideal Image Towson
Awesome
Google
5.0/5
Nov 1, 2021
Google Ideal Image Towson
Jen was very helpful thank you very much
Google
2.0/5
Oct 30, 2021
Google Ideal Image Towson
After your first appointment it’s very hard to get in touch with anyone. It’s unprofessional and very rude.
Google
1.0/5
Oct 28, 2021
Google Ideal Image Towson
You are happy to sell additional contracts but don't have your facilities staffed to accommodate. It is ridiculous that I had to wait 4 months for my first treatment and can't even schedule the second one. This has been the most horrible experience and I'm going to let as many people as I can know about this via reviews and social media. Once you have "the magical password or divine intervention, etc..." the nurse that did my only treatment was wonderful. What I shame I CAN'T GET IN FOR MY SECOND APPOINTMENT AND CORPORATE IGNORES CALLS AND CASE NUMBERS. PATHETIC!!!!
Google
5.0/5
Oct 27, 2021
Google Ideal Image Towson
The staff is always very friendly and professional, and the treatment space is always very clean and prepped for me so I barely have to wait when I'm there. The nurses always talk me through the procedure and ensure my comfort throughout the treatment. Definitely a positive experience!
Google
5.0/5
Oct 23, 2021
Google Ideal Image Towson
I had my first visit at this location with Nicole and she was amazing! Super friendly and very informative. She talked me through my whole treatment. I can’t wait to see results!
Google
5.0/5
Oct 17, 2021
Google Ideal Image Towson
Everyone I spoke to was so very helpful and kind!
Google
4.0/5
Oct 14, 2021
Google Ideal Image Towson
Great
Google
1.0/5
Oct 14, 2021
Google Ideal Image Towson
I'd been commuting from Pennsylvania down to Towson. My last appointment, they hit my tattoo (which wasn't in a treatment area) and ruined a spot. They set an appointment for me to come down and get pictures taken, and was told they would cover the cost of a touch up. I get down there, and no one has any idea what I'm talking about. They bring me in anyhow, take some pictures, and I never heard back. I called today, and it turns out they never even created a case, there was nothing in there about my tattoo and it's been months. A very expensive mistake, I'll never use Ideal Image again. Local medical spots only.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Towson
It was a great experienced.
Google
5.0/5
Oct 7, 2021
Google Ideal Image Towson
A BIGG SHOUT OUT TO TRINA FROM TOWSON!! I absolutely LOVED my experience with her. I was not ..I repeat was NOT looking forward to my appt today because of the pain that I was anticipating… Trina was the FIRST practitioner who introduced me to the ice packs and I will forever be grateful for her! She made this experience that I was dreading bearable. Thank you Trina I hope I get you every time !
Google
5.0/5
Oct 4, 2021
Google Ideal Image Towson
I was confused about what I have to do and when and how much...and the service was being amazing, and I mean it. They helped me to apply everything and they just want to make sure that you are all set and you can get what you were planning for. So I just wanna thank you so much, am happy and excited to get my treatment. And am sure that I will like it. Good luck
Google
5.0/5
Oct 3, 2021
Google Ideal Image Towson
It was great! Excellent customer service. Looking forward to my next visit!
Google
1.0/5
Oct 1, 2021
Google Ideal Image Towson
I love my appointments with Rebecca. However this is the 3rd time I have had a problem not being able to schedule an appointment within the 6 week time frame. It’s really a hassle. When the schedules opens I bet I’ll have to wait way longer than 6 weeks like the first appointment. I’m not happy about this at all. If you want to keep your clients this needs to change. It’s not the NP’s fault I believe this is a company problem. I’m going to start to request a refund if I don’t see a change soon.
Google
4.0/5
Sep 30, 2021
Google Ideal Image Towson
Awe
Google
1.0/5
Sep 27, 2021
Google Ideal Image Towson
Waited 30 minutes. Received 90 units of Dysport with zero results.
Google
1.0/5
Sep 20, 2021
Google Ideal Image Towson
The service I received upon arriving at the facility it’s good. However scheduling appointments and having someone to address concerns is where staff is falling short. I have called several times requesting to speak with management in reference to the outcome of the treatment I have been receiving and the results, no one has ever responded. Sorry I chose Ideal Image. Believe it on not after my original post the marketing representative reached out to inform me that they truly apologize for no response from representatives of Ideal Image and told me she would follow and be back in touch with me shortly. It’s now been over a week and I haven’t heard anything from anyone, not even her. SHAMEFUL
Google
1.0/5
Sep 20, 2021
Google Ideal Image Towson
I have yet to have an actual appointment or have you perform any service since you canceled my appointment in March 2020. Your either booked up, want me to drive to locations out of my way, or canceling appointments last minute. No manager will reach out to me to discuss my issues or worries. I have paid you thousands of dollars yet you wont honor your side of the contract. And your company has no issue reminding me that this is all non refundable. So its always win win for your company. By forced into paying an over due balanced through I had concerns with your companies inability to provide the service. Its funny your company wants payment up front which is non refundable but when you don't live up to your side of the contract its too bad. Paid the balance to be told I missed my appointment and would have to wait around till they had time. Could not rescheduled because there were no appointments. I tell everyone I talk to how bad your service is and how not to use it.
Google
1.0/5
Sep 17, 2021
Google Ideal Image Towson
Terrible
Google
3.0/5
Sep 17, 2021
Google Ideal Image Towson
I have gotten some conflicting advice about whether or not shaving before appointments affects the outcome and (much worse) no one would review my hard copy charts to find out about a previous appointment's single location that was skipped and possibly still owed to me. I asked at several appointments and then gave up.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Towson
My tech was very friendly I felt comfortable I was informed of everything that was being done. Can't wait to see the results.
Google
3.0/5
Aug 31, 2021
Google Ideal Image Towson
Becka my tech was awesome but who ever did the scheduling really screwed up and cost me a whole day work! I had planned on being their 4-5 hours and they only did 1 treatment. I was not happy! I could have scheduled that time off and lost no hours from work! No warning or phone call. I hope they can do something to make it right but doubt it. I waited 3 months for that appointment and still got screwed..you need to thank Becka from Towson office for being g good at her job!!!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Towson
Sara and Andrea were very helpful with each and every questions.
Google
5.0/5
Aug 19, 2021
Google Ideal Image Towson
My experience was great friendly & professional work well so I would understand worked out payment plan as well 😀
Google
5.0/5
Aug 18, 2021
Google Ideal Image Towson
It was great
Google
1.0/5
Aug 17, 2021
Google Ideal Image Towson
Once they have your money they do not care. Spend your hard earned money elsewhere. Not worth the headache.
Google
5.0/5
Aug 17, 2021
Google Ideal Image Towson
I wasn’t sure what to expect for a virtual consultant to be honest. I assumed we would go over options, prices and at some point I would show her what areas I was concerned with. Obviously if your looking into these treatments you have areas that bother you, and then knowing you have to show someone can be a lot. But as soon as the video popped up with Courtney and we started chatting all my concerns went away! She was absolutely wonderful, and her genuine compassion for what made me insecure completely put me at ease. She was very knowledgeable and 100% forthcoming with how much everything would cost. She also explained my payment plan options, and that at the end of the day ideal image’s main focus was making me happy. I had concerns about a treatment not working for me and she reassured me that her team would do anything and everything to achieve results I was happy with. You can’t put a price on happiness and feeling confident but I have a feeling ideal image comes pretty close!
Google
3.0/5
Aug 10, 2021
Google Ideal Image Towson
Sam was great. The not so great part is me not being able to schedule an appointment. I'm paying to be serviced every 6 weeks. I was told because of new clientele I am no longer able to schedule in advance. I was told a scheduling team would call me in 6 weeks and if I dont get a call to call them... This company never seizes to amaze me with its lack of value for customers. My payments are always on time I would like for my service to be as well
Google
5.0/5
Aug 9, 2021
Google Ideal Image Towson
I had a great experience today …….The young lady who helped me made me very comfortable with the procedure
Google
1.0/5
Aug 9, 2021
Google Ideal Image Towson
The experience itself was pleasant, however, getting an appointment was a nightmare.
Google
1.0/5
Aug 5, 2021
Google Ideal Image Towson
I had my treatment done about a month ago and ehile at the facility i booked my other appointments for my other areas after two weeks. Well two weeks go by and i didnt get confirmation email or call. I thought i was tripping, so i called and the receptionist tells me that she doesnt see any appts for me. Well i ask them to give me another appt, which they did after two weeks. Again, two weeks go by no email or call. So i call back and speak with someone again who puts me on wait list and says she will call me back if she can find earlier appointment. Well here we are third week in and no response from them. Im very ipset because i been going here for 3 years for different areas AND i recommended my family friends here and they are getting treated but thats how they treat their customers. Im very upset and now no appointments available until November. I wish i could end this contract with them but u fortunately i already paid full.
Google
1.0/5
Aug 2, 2021
Google Ideal Image Towson
The consistent turnover rate of the nurses is OUTRAGEOUS!!! Then now I have no clue of when I will be scheduled for my next appointment due to a lack of employees. TERRIBLE!!!
Google
5.0/5
Aug 2, 2021
Google Ideal Image Towson
Great customer service. Consult was very informative and they answer any and all questions with professional knowledge. Look forward to my visits
Google
5.0/5
Aug 2, 2021
Google Ideal Image Towson
My both visits so far have been very pleasurable. I was nervous about the pain but the nurses made sure they checked in with me. So far my results are AMAZING !!!
Google
1.0/5
Jul 29, 2021
Google Ideal Image Towson
Nice until you question pricing and until you say you're not going to purchase the package right then and there
Google
4.0/5
Jul 29, 2021
Google Ideal Image Towson
Things were a bit confusing and I felt a little disappointed that rather than telling me about and honoring the price/contract previously quoted and signed, I was given another contract at a higher price. The treatment area(s) listed in the new contract were not problematic. However, the staff on site was pleasant and helpful and the procedure itself was quick and painless.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Towson
My laser specialist did an excellent job!
Google
5.0/5
Jul 27, 2021
Google Ideal Image Towson
It was great
Google
3.0/5
Jul 26, 2021
Google Ideal Image Towson
My provider was great very friendly and professional, as they always are. My overall experience hasn’t been as great. Today I found out that I am unable to book my next 6 week appt because the schedule book is “greyed out” for the rest of the year and its only July. My services are paid for monthly as an automatic draft so I shouldnt have to figure out if I can actually be seen for a service that Im already paying for. That’s unacceptable as a paying customer. And to date I still haven’t received a call for numbing cream and Ive received at least 7-8 treatments thus far.
Google
5.0/5
Jul 24, 2021
Google Ideal Image Towson
Everyone was so professional and very nice. The room was also so clean
Google
1.0/5
Jul 16, 2021
Google Ideal Image Towson
Terrible
Google
5.0/5
Jul 16, 2021
Google Ideal Image Towson
Sam is amazing. Absolutely love her style and professionalism
Google
5.0/5
Jul 14, 2021
Google Ideal Image Towson
It went better than expected. Nurse Ann was simply the best, very professional, informative and you can tell she enjoys what she does!
Google
3.0/5
Jul 14, 2021
Google Ideal Image Towson
My experience was great, but i could have done without feeling if i don’t choose NOW this second then i have to pay more money. What is up with that. I sort of felt rushed, shelling out 3200 bucks is huge and i wanted a week or so to get my finances in order because i plan on paying in full. I felt like the lady was upset with me almost which was very off putting.
Google
5.0/5
Jul 14, 2021
Google Ideal Image Towson
Everything was great. Friendly / professional atmosphere. On time service. Katrina was great!
Google
2.0/5
Jul 12, 2021
Google Ideal Image Towson
While the technicians I have encountered at the Towson, Maryland branch have been mostly friendly and fairly competent the management, administration and office staff are abysmal. My telephone calls are almost never answered nor returned when voicemails are left. Due to COVID-19 this branch was requiring guests to call from their car on arrival but when I had an appointment immediately after they had opened they had failed to redirect their telephones leading me to sitting in my car and calling them repeatedly for around 10 minutes. I also understand certain precautions must be made to prevent the spread of disease given the pandemic but it is difficult to wear a mask when your face is covered in anesthetic gel and passive-aggression by staff members isn't the best way to ensure compliance. I would have been willing to wait in my vehicle until they were ready for me but as I previously stated it wasn't possible to contact them without entering the building. During my previous two appointments they were unable to take my payment at the conclusion of my sessions, the first time due to there being no one at the front desk because their receptionist had "stepped out" and the second time because the receptionist couldn't figure out how to properly process payment until a manager arrived later on in the day. Both times they had to call me a few hours after I had left in order to take payment information over the telephone which is both very insecure and prevents the ability for me to obtain a receipt. If I did not have a previous contract with your company from many years ago allowing me to receive "pay per pulse" laser hair removal touch-ups I would have switched to another provider long ago and these sorts of issues and poor customer service occurrences are why I had originally stopped utilizing your Christiana, Delaware location prior to the completion of my treatments about 8 years ago. Your organization in general and the Towson branch in particular need to reevaluate their staffing and customer service needs and adjust accordingly if you wish to continue receiving business in the current economic climate. P.S. Requiring authorization to use a customer's statements in your promotional materials and advertising before permitting them to leave survey feedback is a really unethical thing for a company to do and goes to show that this sort of disregard for your customer's comfort and privacy goes all the way to the top. Your business has a lot of work to do.
Google
5.0/5
Jul 9, 2021
Google Ideal Image Towson
Nina was very knowledgeable about the services you provide. She was very patient and helpful. She was able to explain everything possible I had as a concern. Overall my zoom meeting with her was very professional. I would definitely recommend your company based on her knowledge and professionalism.
Google
3.0/5
Jul 8, 2021
Google Ideal Image Towson
It was pleasant. Still waiting to see results. was told I will probably have to buy additional sessions before seeing results which I was not aware until after my visit. Tech was knowledgeable and courteous.
Google
1.0/5
Jul 8, 2021
Google Ideal Image Towson
I was sold on the package deals, signed up immediately, as a new patient they will get you in ASAP, but after they get you in you can’t make any other appointments as you can get anyone to answer the phone. I’m paying for this package without receiving the service. Very disappointing!!! Thinking about canceling the entire program.
Google
1.0/5
Jul 8, 2021
Google Ideal Image Towson
I’ve been an ideal image client since 2016 I just started a new contract for laser hair remova.l I went and got one the next day I started the contract and my next appointment is not until August and that was two months ago. you can’t get anyone in a phone in Towson this is getting ridiculous I’m ready to cancel my contract with Ideal Image this is becoming a problem for me I’m not pleased with the service I’m getting atTowson Ideal Image.
Google
1.0/5
Jul 1, 2021
Google Ideal Image Towson
Hello, I have been to one of your Ideal Image clinic’s located in Towson twice and I’ve had an awful experience. The first time I went I had an appointment for fillers, I arrived to my appointment about 15 minutes earlier just in case I had to fill up paper work. I informed the front desk that I have arrived. About 45 minutes past and I’m still in the waiting room. I had been patiently waiting so I decided to ask what is taking so long and the lady at the front desk proceeds to tell me that the nurse that was going to do my fillers had an emergency. I don’t understand why I didn’t get informed sooner, I was visibly waiting in the waiting room. I had other commitments that day I had to be at work at a certain time and that whole thing was just a waste of time because I didn’t get my fillers and I didn’t get informed that the nurse had an emergency I just sat there for 45 minutes doing nothing. Also the front desk never asked me if I would like to reschedule or cancel my appointment, I had to call myself later that day. The second time I had an appointment for botox, Again I arrived about 15 minutes earlier.The front desk let me know that I was checked in and to have a seat. 15 minutes go by and clients that have checked in after me are going in before me. I proceeded to ask the front desk why I’m still waiting. She tells me that a client had a reaction and they’re trying to help them, but they’ll find a nurse to help me soon. I didn’t mind because things happen so I took seat and begin to wait again. A few minutes go by and clients that came in after me are still going in before me. At this point I was confused & irritated. so I asked politely if I could have a word with the manager, I got told that the manager was in a conference call. So I figured I would wait until the manager is done with their conference call so I ask when will they be finished with their conference call and got no time stance. I was pretty furious at this point because it seems like they were just giving me excuse after excuse, I felt unwelcome and disappointed. Therefore I would like to cancel my membership and receive all my money back, because I already paid for a loan and I’m already paying off the loan. I will gladly take my business elsewhere to a company that cares about their clients.
Google
5.0/5
Jun 30, 2021
Google Ideal Image Towson
Very professional when arrived and exited. Such a peaceful atmosphere. Whoever serviced me was amazing and made me feel comfortable about the entire process
Google
3.0/5
Jun 30, 2021
Google Ideal Image Towson
Did absolutely great 😌 my zoom meeting and consultation went well I’m confident in getting laser hair removal for my underarms just waiting to book my appointment
Google
3.0/5
Jun 25, 2021
Google Ideal Image Towson
Hard to contact. Please answer phone.
Google
5.0/5
Jun 19, 2021
Google Ideal Image Towson
Curtious staff and very informative
Google
5.0/5
Jun 16, 2021
Google Ideal Image Towson
Google
5.0/5
Jun 16, 2021
Google Ideal Image Towson
Sam is an excellent provider- very polite and very gentle. She explains everything very clearly. Highly recommend.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Towson
Pleasant and very friendly staff. Great service.
Google
5.0/5
Jun 14, 2021
Google Ideal Image Towson
Perfect as always, since the first call
Google
5.0/5
Jun 10, 2021
Google Ideal Image Towson
This was my second visit. The customer service from the DOOR TO THE TREATMENT AREA BK TO THE DOOR!!! My nurse was Keri! She was so informative, gentle, patient, kind and professional. She was so dynamic that I requested AGAIN for my third appointment. I met another nurse and she was very kind as well. I would recommend Keri to ANYONE!!! Her gentle approach is perfect especially for a first time visit! From there I am positive you will request her for your next visit. She explains EVERYTHING step by step!!! I’m a Keri fanatic 😊 The ladies up front an African American and a Caucasian lady (I forgot names I’m sorry) were so patient and answered EVERY question as well as addressed my minor concern! They were absolutely wonderful! I’m sold on this place! The professionalism, attention and care that is given is remarkable! Thank you for making what was a stressful day (before entering) a wonderful day. I SINCERELY appreciate your kindness!!! You’re amazing!!! You have a HAPPY customer who is definitely singing your praises EVERYWHERE I go!! Keri deserves a raise because she is the bomb 😊 Thanks Keri for being so wonderful, your kindness will NEVER be forgotten.
Google
5.0/5
Jun 3, 2021
Google Ideal Image Towson
Courtney did an excellent job. She was very professional.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Towson
Lindsay!!!!! She hooked me up!!! Love her!! She made it so much easier for me!
Google
3.0/5
Jun 2, 2021
Google Ideal Image Towson
I spend a lot of money at ideal image. It’s unfortunate that it’s hard to get an appointment for service, and when I do it can take weeks to months.
Google
2.0/5
Jun 2, 2021
Google Ideal Image Towson
They are short staff at the moment and no one seems to try and accommodate any extraneous circumstances. I am booked 9 weeks out until my next appointment however I have a plane to catch at 2 pm with an appointment at 12 noon (all they had) and the young lady patronized me with “I am sorry” and when I asked to speak to the manager she said they are out of the office and then hung up because I wasn’t going along with her fake apologies. I called back and no one ever answered anymore. They have my $2500+ and treating me like meat in an assembly line..
Google
5.0/5
May 27, 2021
Google Ideal Image Towson
The nurse practitioner was very friendly, patient, and knowledgeable. She was able to answer all of my questions. I would absolutely come back to her again.
Google
1.0/5
May 25, 2021
Google Ideal Image Towson
Overpriced!!! Dramatically 7k are u serious for 2 sessions
Google
5.0/5
May 21, 2021
Google Ideal Image Towson
Jessica is the best! Very sweet and professional!
Google
5.0/5
May 18, 2021
Google Ideal Image Towson
I had a laser hair treatment with Keri and she made the experience so much more comfortable and enjoyable. She is so sweet and easy to talk to. She makes sure you feel comfortable before, during and after the treatment. Keri made it easy to ask questions. She also was so informative; explained what she was doing and why throughout the treatment. Thank you Keri for your kindness!!
Google
5.0/5
May 15, 2021
Google Ideal Image Towson
Everyone was so nice, the facility was clean, and it was quick!
Google
5.0/5
May 13, 2021
Google Ideal Image Towson
Keri was absolutely amazing very informative, welcoming, and comforting. The session was over quickly and she made me feel at ease. Can’t wait for my 6 week follow up !
Google
5.0/5
May 13, 2021
Google Ideal Image Towson
I just want to give a shout out to Keri! She was extremely professional, friendly, knowledgeable and made my experience a positive one! THANK YOU KERI !!!!!