Canton Crossings

3989 Boston Street
Baltimore, Maryland 21224
410-834-7547

Current Promotions

Monday 08:00am - 06:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Our Ideal Image Canton location is excited to help you look and feel your best.

Our expert team of nurses and physician assistants have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting®, Ultherapy®, BroadBand Light™ Therapy(IPL), and Injectables including Botox®, Juvéderm®, and Restylane®. No matter what your reason is for coming to us, we’re always ready to help you feel like the best version of you.

Our staff in Canton is always available to talk about whatever concerns you may have and help you customize a solution that works for you. Give us a call or stop by. We are always here to help!

4.3/5
4.3 /5
286 Reviews

Google
5.0/5
Sep 21, 2022
Google Ideal Image Canton
Today was great, as it always is! Usually Michelle does the injections for me (who is also A++), but today I had the pleasure of having Lindsey perform the injections. She was excellent! Asked me how I prefer everything with the targeted areas and really did a wonderful job with getting all the wrinkles 😊
Google
1.0/5
Sep 6, 2022
Google Ideal Image Canton
I got the plan for laser hair removal; under arms and bikini area. I wasn’t informed during consultation that the process is somehow painful. I got to my appointment n was surprised, that’s when the provider tells me I should have requested and ordered for a numbing cream. How was I supposed to know? I asked all this during consultation. And considering the price, a numbing cream is supposed to come with the package.
Google
5.0/5
Aug 29, 2022
Google Ideal Image Canton
Excellent service!
Google
5.0/5
Aug 27, 2022
Google Ideal Image Canton
Loved it. Great atmosphere
Google
5.0/5
Aug 27, 2022
Google Ideal Image Canton
Clean and inviting. Only time will tell with the work that was purchased to do.
Google
1.0/5
Aug 26, 2022
Google Ideal Image Canton
When I made the appointment I inquired as to cost and was told I had a second free service. When I got to ideal image I was told that was a mistake and that I would not receive a service. I was torn presented with a package costing $1,800.00 which I was not prepared to pay or pay towards because I was told it was a free service when I made the appointment. I was told it was a mistake by a 'dumb sales girl'.. I was embarrassed to have disrobed for my service and then refused service. It was also a waste of my time after a very long day and week at work. It was a waste of time that could have been avoided if 1) I was not given untrue information or 2) someone bothered to look over my file ahead of time or 3) ideal image had honored what I was told when I made the appointment. This is not the first issue I have had with ideal image in Canton. I would not recommend and I will not return.
Google
1.0/5
Aug 25, 2022
Google Ideal Image Canton
absolutely the worst experience I've ever had with a Medspa. The staff is horrendously unprofessional. From the front desk people to the nurse practitioners everyone is rude, disrespectful and downright unprofessional. i've had several nurse practitioners at the Canton location mock me and be so absolutely horrible. nobody knows what they are talking about, what they're doing or how to help you whatsoever, I have reached out for help from several different employees and they have only man my body hair issue worse. They are so terrible at their jobs that I went to a different laser hair removal provider and had 10x times better results. Not to mention they're scheduling a joke and front desk people are so atrociously rude. NEVER USE THIS OR OTHER IDEAL IMAGE LOCATION
Google
1.0/5
Aug 23, 2022
Google Ideal Image Canton
DO NOT GET SERVICES WITH IDEAL IMAGE. PREDATORY LENDING SCAM WITH ALLY BANK. YOU WILL BE FORCED TO PAY FOR SERVICES EVEN IF YOU DO NOT WANT THEM. EVEN IF YOU ARE PREGNANT AND IT MAY HARM YOU OR YOUR CHILD.
Google
5.0/5
Aug 19, 2022
Google Ideal Image Canton
Good and friendly service.
Google
5.0/5
Aug 17, 2022
Google Ideal Image Canton
Lovely as always. Very detailed information and energetic employees. I’m excited to get my treatments
Google
5.0/5
Aug 11, 2022
Google Ideal Image Canton
My experience at Ideal Image was 100% wonderful. Michelle from Canton, MD. location is very knowledgeable, kind, Compassionate and considerate. She took the time to answer each and every question I had and gave me some great skin care advice that works for me. Thank you Michelle and thank you Ideal Image for bringing my ideal inner beauty to life.
Google
5.0/5
Aug 10, 2022
Google Ideal Image Canton
I was highly pleased with the service and impressed that more than one person spoke with me to make sure that I was comfortable and understood the process.
Google
5.0/5
Aug 8, 2022
Google Ideal Image Canton
Amazingly easy. So friendly and helpful.
Google
5.0/5
Aug 4, 2022
Google Ideal Image Canton
Great customer service from the front desk to the treatment room. Always a good experience!
Google
5.0/5
Aug 1, 2022
Google Ideal Image Canton
My experience was quick, thorough, and very professional. I never had to wait more than 2 minutes when I go for my appointments. Laser hair removal was one of the best investments I’ve ever made in myself.
Google
4.0/5
Jul 22, 2022
Google Ideal Image Canton
It was great. Even though I arrived a lil late. The staff was completely friendly and professional. @ all times. Thanks Idea Image..!
Google
5.0/5
Jul 6, 2022
Google Ideal Image Canton
This is my third visit to Ideal Image. I am greeted as soon as I get in the door and offer a drink. Michelle is the person that did my fillers and BBL procedure’s. I love the way the filler look and excitedly waiting to see how the BBL treatment turns out. I loved Michelle she explained everything that was going on and what I needed to do for after care. Her excitement for me made me very comfortable and I would love to have her for all my visits. Love Ideal Image.
Google
1.0/5
Jul 4, 2022
Google Ideal Image Canton
Complete waste of money ! My targeted area have grew even worse . YES I ate clean 87% of the time !
Google
1.0/5
Jul 3, 2022
Google Ideal Image Canton
Had Botox 2 different times at this location: the first time it was a pretty black woman who did an amazing job. They gave me the discounted rate that was posted. The 2nd time I had a pretty white lady who didn’t do a good job. The areas she injected still move and they did not charge me the same rate. I asked why the discrepancy and she said she couldn’t help me. I think the Botox was diluted or something? How can I have the injected area still moving 3 weeks later? Cute white girl didn’t do a good job. She told me I could come back for it to be fixed but I would be charged the same price. $250 extra? No thanks. Find a better place or ask for the cool black girl to do it.
Google
5.0/5
Jun 30, 2022
Google Ideal Image Canton
great
Google
5.0/5
Jun 17, 2022
Google Ideal Image Canton
Never have an issue.. very professional , helpful and friendly
Google
5.0/5
Jun 7, 2022
Google Ideal Image Canton
Great first experience
Google
5.0/5
Jun 1, 2022
Google Ideal Image Canton
This was my 4th session and just as all prior, the staff were exceptionally friendly and helpful. Very happy with the service and staff.
Google
1.0/5
May 31, 2022
Google Ideal Image Canton
They never have any appointments Waste of money
Google
2.0/5
May 27, 2022
Google Ideal Image Canton
The customer service is terrible. They never answer the phone! When you call the 800 number, they put you on hold forever and then disconnect you. These are expensive treatements and the clients may need to speak with the clinic at times. I'm really not happy!
Google
5.0/5
May 26, 2022
Google Ideal Image Canton
My Tech was great. She made my visit very comfortable. This location is great and the facilities are modern and clean.
Google
5.0/5
May 26, 2022
Google Ideal Image Canton
The presentation was very professional and friendly. Ms Seed was awesome at explaining everything in full detail and answer any questions I had.
Google
5.0/5
May 25, 2022
Google Ideal Image Canton
If you get a chance. Do your lips with Henry! He’s fantastic!
Google
5.0/5
May 5, 2022
Google Ideal Image Canton
Very friendly and knowledgeable consultation
Google
5.0/5
May 3, 2022
Google Ideal Image Canton
For my first time. it's a nice experience. The staff is very friendly & knowledgeable. They answer all my questions & considers. The building is very clean. My first experience for my cool sculpting was different feeling (not good/bad) can't really describe because the cool/suction feeling. But the staff took care of me & felt fine afterwards. Overall I'll come back again & can't wait for my results.
Google
1.0/5
Apr 29, 2022
Google Ideal Image Canton
Terrible.. customer service representatives are not trained and can’t answer questions. It has over a month when I called and every time I call, they tell me a case manager will reach out. No one calls back or even communicates via email. Even the CEO is not responsive. They are just too busy charging people money.
Google
5.0/5
Apr 26, 2022
Google Ideal Image Canton
Fast, easy and super comfortable experience. Definitely recommend
Google
5.0/5
Apr 22, 2022
Google Ideal Image Canton
Lizzie was my technician for cool sculpting, and did such an incredible job! She made sure I was comfortable, and went above and beyond what could be expected of her. The whole process of getting scheduled and completing my treatment was seamless, and I couldn’t be happier with the team at Ideal Imagine in Canton!
Google
5.0/5
Apr 19, 2022
Google Ideal Image Canton
The nurse practitioner that took care of me was EXCELLENT!!
Google
5.0/5
Apr 13, 2022
Google Ideal Image Canton
Jessica was awesome, thorough with details and made me feel so comfortable!
Google
5.0/5
Apr 11, 2022
Google Ideal Image Canton
They are the best ..and I love my results and I will recommend..any body to ideal image.thanks.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Canton
Highly recommend! The staff is very kind and respond quickly to any requests. Elizabeth is one of the nurses at this location and is the best! My schedule is unreliable since I work at a hospital but she was very helpful with finding the right appointment for me. I also know she will be quick and efficient. Very professional. Loving the results so far!
Google
5.0/5
Apr 7, 2022
Google Ideal Image Canton
Quick, clean and pleasant.
Google
5.0/5
Apr 7, 2022
Google Ideal Image Canton
Jess is phenomenal! Absolutely will be back to see her. Was so kind and made the experience so comfortable for me.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Canton
The facility was very clean and sanitary the staff were very friendly and very welcoming and the nurse practitioner was very attentive and paid close attention to my needs I actually love my results and my nurse practitioner name was Jess and she was excellent.
Google
5.0/5
Mar 31, 2022
Google Ideal Image Canton
I was acknowledged promptly, treated like a valued customer, and everyone I encountered was efficient and professional.
Google
4.0/5
Mar 30, 2022
Google Ideal Image Canton
My appointment was autocancelled because an outdated email address was on file - that aspect of my experience was extremely frustrating. Since then, I heard that clients now have 180 minutes to put a credit card on file, that is more reasonable. After realizing my appointment was autocancelled, the receptionist was very thoughtful in helping me find a solution. She worked hard to fit my appointment into a nurse's schedule and helped me through scheduling another appointment. I didn't learn the receptionist's name, but she was working at 3pm in the Canton location. She should be recognized for her patience, problem solving, and customer service skills.
Google
5.0/5
Mar 24, 2022
Google Ideal Image Canton
Jess is absolutely incredible! She does everything she can to make me feel comfortable, she is efficient, and she is so personable! She makes the experience so much better!!
Google
5.0/5
Mar 22, 2022
Google Ideal Image Canton
Went here for my first botox appointment last week and had the bestttt experience! The space is clean and comfortable. Farah and Michelle were so friendly and accommodating from start to finish. I can’t wait to return for other services and recommend to all my friends! 10/10
Google
5.0/5
Mar 22, 2022
Google Ideal Image Canton
Had a hair removal treatment on my back. Everyone was so nice and inviting. Jess was my hair removal specialist. She was awesome. I highly recommend this place. They were excellent at navigating a procedure that could otherwise be embarrassing...especially for us guys.
Google
5.0/5
Mar 16, 2022
Google Ideal Image Canton
I have received two treatments through Ideal Image. Botox of the forehead, 11's & crows feet, as well as lip and nasolabial fold filler. I am very satisfied with the results of everything. The were thorough in their explanations of all services, the pre care and post care. Not only that, but the work was done with precision and care. I hardly bruised and I got everything that I asked for!
Google
5.0/5
Mar 16, 2022
Google Ideal Image Canton
Kristine was a great help, she made me feel comfortable and answered all of the question I had.
Google
5.0/5
Mar 16, 2022
Google Ideal Image Canton
It was my first time there and getting laser removal done. Laura was amazing with explaining every step we would be doing. She was super nice I highly recommend this location
Google
5.0/5
Mar 15, 2022
Google Ideal Image Canton
Everybody is extremely friendly!!
Google
4.0/5
Mar 15, 2022
Google Ideal Image Canton
My experience was great . Staff was all smiles . Just very bummed out I couldn’t get the area I wanted treated . I was happy to get there but then it quickly vanished as soon as the employee told me that area wasn’t good to do because i may have a hernia … the whole pint of the appointment was to get rid of the area I wanted gone the most . That’s the only thing I was dissatisfied with but I did get another area treated that I wanted gone just not as much as I wanted the area I planned on having work on .I can always book that appointment in the future tho .
Google
5.0/5
Mar 6, 2022
Google Ideal Image Canton
Overall had a great experience at Ideal Image in Canton. Jess NP was the best - she was very professional, knowledgable and talked me through every step of the process. She answered all of my questions thoroughly (first time visit) and made me feel so comfortable throughout my entire appointment. I've been so happy with my results!
Google
5.0/5
Mar 4, 2022
Google Ideal Image Canton
I had a wonderful experience here at Ideal Image in Canton! All the staff were super informative and helpful , and Jess NP was super amazing in making sure all my questions were answered and that I was happy and comfortable. I highly recommend this location and will without a doubt will be returning again my cosmetic needs.
Google
4.0/5
Feb 18, 2022
Google Ideal Image Canton
Pretty good experience, representative explain the process throughly ad was patient with my questions.
Google
5.0/5
Feb 16, 2022
Google Ideal Image Canton
I highly recommend ideal image, everyone here was very professional, very nice, and made me feel very comfortable. I went in to get my laugh lines done and after the appointment I saw results immediately. The next day I had a small amount of bruising but besides that I loved the results. If your thinking of coming here don't think twice do it!! I'll definitely be coming back for their services.
Google
5.0/5
Feb 14, 2022
Google Ideal Image Canton
Tammie was amazing and answered all my questions perfectly.
Google
5.0/5
Feb 10, 2022
Google Ideal Image Canton
The consultation was pleasant and informative. And the location receptionist was helpful in calling me and scheduling me right away.
Google
5.0/5
Feb 4, 2022
Google Ideal Image Canton
All of the staff was nice and patient. I was nervous my first visit and they did a really good job of making me feel comfortable
Google
3.0/5
Feb 4, 2022
Google Ideal Image Canton
It wasn't through enough
Google
1.0/5
Jan 31, 2022
Google Ideal Image Canton
This place gets no stars save your money. First they harassed me in which I have screenshots after telling them I was okay needed to wait a few months. Then they caught me at a bad time it was a “FREE CONSULTATION “ it’s not free. She told me I was under no obligation. That was a lie. Don’t sign nothing for them to run your credit they are SCAMMERS. I eventually caved in and was going to get services until they scheduled me my first appt.two months from my loan approval. When I found out my god sister had called the day after me and was going the following week should have told me they were SCAMMERS! To top that off the loan company was calling me for payment before I even had seen what the outside or inside of their office looked like never even had an appointment. Save your money Groupon has awesome deals. If anyone else will or would like to file suit please get in touch with me. My lawyer is going after a gentleman by the name of CRAIG!!! Stay away from these people as they even had left scarring in my godsister . Who in their right mind would sign a contract for 3,000$ and not even know if the place is clean. A mystery shopper was in two Maryland locations and let’s just say they were not very hygienic. I will be organizing a protest for one day next week already have twenty people willing to go let me know if you would like to attend!!!
Google
1.0/5
Jan 31, 2022
Google Ideal Image Canton
Here’s my comments: your company offered me to come and be a model for lip injections which I accepted, however, you did NOT tell me stipulations behind this when you gave me the health history questionnaire. So when I drove 30 mins to come to your modeling event you turned me away when I said that I had my flu shot 10 days prior. I am not upset about being turned away because of the rules. I am upset because you did NOT SPECIFY the rules before hand and then turned me away after I showed up without knowing. I would have never scheduled my modeling appointment if I had known that I couldn’t have had any vaccines within two weeks of my appointment. That’s the problem. The other problem is, I keep getting emails from your company every one to two weeks with the title saying “tell us how we did” but you didn’t do anything, I’ve had no experience with your company at this point which also shows me how disconnected you are in each department of your company. I am also upset that the “training NP” who saw me that day and turned me away told me specifically that your company would reach out to me and find new dates for me to come and reschedule my appointment, she even verified my email address. However I never heard from your company personally about new appointment dates and it’s been over a month. The only emails I receive are like I said, “tell us how we did” emails. Which are irrelevant in my case. I feel like this email will not even be heard by the right person and it will fall by the wayside as many things with big corporations do. But if there is anyone who actually reads these responses and wants any positive outcome within this company then I’d hope to hear from you. I can further copy this experience with the better business bureau so other customers can be aware of how things work within your company. The take away here is, you turned me away (which is fine) but you tried to mitigate it with offering new dates and appointment times yet your company never followed through with that bargain. That is what sticks with customers. Being lied to or misled is what resonates with customers and then turns them away. Thank you for your time and consideration.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Canton
It was on time. The customer service is nice, everything was confidential. And respect full workers.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Canton
It was awesome. Very friendly a d knowledgeable staff.
Google
5.0/5
Jan 25, 2022
Google Ideal Image Canton
Olga was awesome. Very friendly and professional. Explained everything thoroughly. Front office staff was very welcoming, as well.
Google
5.0/5
Jan 24, 2022
Google Ideal Image Canton
Easy! Super friendly! I can’t wait until I tell my friends about my experience
Google
1.0/5
Jan 21, 2022
Google Ideal Image Canton
From the beginning things just went too fast. The way the consultation is done is not effective. Made me agree to services I didn’t need and if done in person the person providing service would’ve known that. The consultant made a lot of false and misleading statements to me and on my credit application. I made the biggest mistake of my life!
Google
4.0/5
Jan 12, 2022
Google Ideal Image Canton
The experience was very good. Staff was friendly and resolved previous issues with scheduling appointments.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Canton
Very pleasant and comfortable.
Google
4.0/5
Jan 10, 2022
Google Ideal Image Canton
Was quick and almost painless. Wonderful atmosphere and staff were very professional .
Google
5.0/5
Jan 6, 2022
Google Ideal Image Canton
Elizabeth was wonderful!
Google
5.0/5
Jan 3, 2022
Google Ideal Image Canton
Very fast and informative
Google
5.0/5
Dec 29, 2021
Google Ideal Image Canton
Olga was amazing!! Very professional yet kind and gentle. She thoroughly explained the process and answered my questions. What a great personality she has!!
Google
3.0/5
Dec 27, 2021
Google Ideal Image Canton
The location and room were nice. The technician was friendly. I haven’t noticed any difference from the treatment to the area.
Google
4.0/5
Dec 22, 2021
Google Ideal Image Canton
Technician was polite, professional and informative.
Google
1.0/5
Dec 21, 2021
Google Ideal Image Canton
I was recommended botox (via zoom) when I didn't need it. I explained fully what i wanted my outcome to be. I paid for 6 injections , as suggested via zoom. Upon arrival, i was told that Botox would not help me with what i needed by your practitioner. I was discharged. I also DID NOT receive a refund.
Google
5.0/5
Dec 16, 2021
Google Ideal Image Canton
Lola was amazing! She was very professional and so sweet. I highly recommend anyone to see her and will definitely be back!
Google
4.0/5
Dec 15, 2021
Google Ideal Image Canton
This was such a great experience. Kelly, olga, and the team talked me through the process, made me a plan, and answers all my questions without hesitation. I am extremely happy with my results!!
Google
5.0/5
Dec 14, 2021
Google Ideal Image Canton
This was my first experience with Botox and it was awesome! Nicole was a knowledgeable and experienced practitioner. Very caring and professional. Will recommend to all my friends and family.
Google
5.0/5
Dec 14, 2021
Google Ideal Image Canton
The staff and providers were amazing! Made sure I was comfortable and understanding of my procedure! 10/10
Google
5.0/5
Dec 13, 2021
Google Ideal Image Canton
Excellent service and care
Google
4.0/5
Dec 13, 2021
Google Ideal Image Canton
Olga was great, and so was the receptionist. They were both professional, personable, and knowledgeable. However, I have a hard time getting appointments and is the reason I rated Ideal Image a 7 overall.
Google
5.0/5
Dec 11, 2021
Google Ideal Image Canton
Very friendly staff; quick in, quick out!
Google
1.0/5
Dec 9, 2021
Google Ideal Image Canton
While the practitioner was nice, overall corporate structure, contracts, limited services, doesn’t make it worth it.
Google
5.0/5
Dec 4, 2021
Google Ideal Image Canton
Very friendly staff, very clean environment.
Google
5.0/5
Dec 3, 2021
Google Ideal Image Canton
I've had miserable experiences at the Towson location. Wish I had found the Canton location sooner. Great service. Knowledgeable employees.
Google
5.0/5
Dec 2, 2021
Google Ideal Image Canton
The Providers (Nurse Injectors) at Ideal Image are highly skilled and extremely well trained in Injectables. They understand your facial structure and they take their time to determine what is best for my face and then aligned that with my expectations. I felt like my injector personalized the treatment to meet my specific facial aesthetics. I love it when the injector understands the artistry along with the science so that my results give me a refreshed, improved look. I still look like myself but much younger and refreshed. At almost 50 years of age, I started to notice that my nasolabial folds were looking much deeper and I wanted to fix that before the holidays. I love my results and I am blown away by the before and after pictures. The injectors at Ideal Image constantly take training in facial aesthetics and they are super confident and I trust them. I work in the Medical Industry and I am very picky. I highly recommend Ideal Image.
Google
5.0/5
Dec 2, 2021
Google Ideal Image Canton
Went for my 8th laser hair removal of upper lip and chin! The nurse practitioner was very thorough and it barely hurt.
Google
5.0/5
Nov 30, 2021
Google Ideal Image Canton
Very professional and understanding! Danielle did any amazing job and helped me feel comfortable.
Google
5.0/5
Nov 30, 2021
Google Ideal Image Canton
Just finished my first Botox appointment with my nurse, Danielle, and will be back! She was very professional, made me feel at ease, and I am very happy with the results so far. The Canton location was easy to get to with good parking, which is a plus. Do yourself a favor and book an appointment, you won’t regret it!
Google
5.0/5
Nov 30, 2021
Google Ideal Image Canton
I had botox injections for the first time at Ideal Image Canton. Staff were friendly, professional, and conscientious. The location offered ample parking in a spacious lot, and was easily accessible. NP Lizzie had a great eye for placement and a delicate touch. She was knowledgeable, effectively communicated expectations prior to the procedure, and answered all of my questions. The injections were virtually painless and all staff made me feel comfortable and relaxed. Would definitely recommend!
Google
2.0/5
Nov 29, 2021
Google Ideal Image Canton
Everything initially went well at Ideal Image Canton, I now have more hair on my arms and shoulders than when I started. Making a timely appointment has been impossible and I’ve had treatments from 4-5 different practitioners which meant a lot of confusion over my treatments. Now I’m being told I need special permission to extend my treatments. This location shut down fir four months due to COVID, no special permission should be needed. How about doing the right thing and putting the customer first! $4,000 wasted!
Google
1.0/5
Nov 27, 2021
Google Ideal Image Canton
I responded with information about my negative experience a couple of months back and was contacted by a manager asking for clarification and I responded to them saying I was willing to have a conversation about it and never heard back from them. I've become pretty convinced that no one in the Ideal Image company is at all concerned with the quality of their service. I'm pretty much done at this point and won't be back. It is no longer worth the time or the effort. I'll also be sure to describe my experience to my friends and aquaintences as well.
Google
1.0/5
Nov 24, 2021
Google Ideal Image Canton
Contractually I should be able to get an appointment every 6 weeks. It has been 10 weeks since my last session. I'm being told I can no longer schedule ahead of time and that a scheduling team will reach out to me. That is not happening. The only thing that's happening is my money being collected every month. I am extremely disappointed and the scheduling team seems to not care. Where is the integrity, honor, customer service?
Google
5.0/5
Nov 18, 2021
Google Ideal Image Canton
Quick and easy process and the staff was extremely welcoming, friendly, and accommodating.
Google
1.0/5
Nov 3, 2021
Google Ideal Image Canton
I had an appointment scheduled for 8 am and was running a bit late, tried to call to touch bases, but when I did, the automated system said that the office was closed. I arrived right at 8:15 and was told I was past the grace period, but the woman at the front desk said they would still take me. I went into the room I was going to be treated in, disrobed and waited for the technician. The tech came in a few minutes later and was incredible rude and told me she wouldn’t treat me and that I had to reschedule (which anyone who has paid the thousands of dollars for these services knows, scheduling is a nightmare). Terrible customer service; will not return to this location.
Google
5.0/5
Nov 2, 2021
Google Ideal Image Canton
My experience was great. I got there just prior to my appointment and was immediately taken back to the room for my session. The technician that assisted me was a young lady (my apologies I cannot remember her name). She was so personable and friendly. She was very thorough and was able to get me in and out. I mentioned to her my experience at another location not being as pleasant, so she made sure I had a great experience for my first visit at the Canton location. I’m looking forward to my next visit being just as pleasant.
Google
1.0/5
Nov 1, 2021
Google Ideal Image Canton
The consultant was rude and a bit bossy. I am already skeptical as is wether this will work for me and her attitude turned me off
Google
5.0/5
Nov 1, 2021
Google Ideal Image Canton
Great
Google
1.0/5
Oct 30, 2021
Google Ideal Image Canton
It's too soon to say anything about how effective the treatment is, but the customer service has a lot of room to improve. First of all, there's no communication route what so ever. I couldn't get a hold of anyone that could arrange my appointment until I decided to get a refund. I would call and ask about availability in certain center, they transfer me to a dead end. No one picks up the phone. I called again and complained but the representative was very rude and hostile. I asked for a refund. Then someone called me and got me an appointment. Even the day of appointment, when I called to confirm, they transfer me to the center but no one answered. There are some information that was meant to share before the treatment about do's and don'ts but I have not heard anything until the very day. Overall, the customer service was terrible when it comes to scheduling and communication.
Google
5.0/5
Oct 29, 2021
Google Ideal Image Canton
I always have a pleasant experience friendly staff great conversation. I had a wonderful experience I would definitely recommend And I will be a returning customer
Google
5.0/5
Oct 13, 2021
Google Ideal Image Canton
Rayvin was excellent - gave me her phone number and gave me all the info I needed to make the decision. She asked great questions and answered all of mine. Very personable and made me feels so comfortable with saying yes to laser hair removal.