The nurse did a wonderful job on my face. everyone is kind, friendly and courteous.

It was very informative. Rep was very personable and knowledgeable. She listened and was able answer all questions I had. Pleasant experience !

The staff was very friendly and informative. I would definitely recommend! Excellent customer service. Alicia did my treatment today...she is amazing!

It was a pleasure speaking with Kenneth, very professional. I love how he explain the price and payment options. Plan to follow up with Kenneth after the holiday. He gave me the confident that I would not regret getting this procedure. Thank you, Ideal Image,

great service every time

Great results, kind and helpful staff and professional providers.

Charge for services I never got. Never sign or apply for credit. Now I'm fighting a 5 thousand dollar bill. They refuse to service me. They want more money not happening. I will report to the BBB... and seek legal action at this point.... Beware.

Excellent service 👏 👍

Clean atmosphere, tech was amazing! Easy to book next appointment. All staff is friendly.

Very nice and professional

My nurse was wonderful!! She was super easy to have a conversation with and that makes a world of a difference when you have to be in such "uncomfortable" positions 🙂

Very friendly staff 🙂

Great experience. Everyone was very professional and personable.

Love love loveeee it here. I request Sabrina for every appointment when she’s available because she just makes it go by so much faster

The girls here are so great! Having great results from my treatments as well.

Sabrina burned me

Great service!

Very friendly and will make sure they’re there if you need anything

I did laser hair removal before at different clinic and it was painful + no results. But when i came here i saw the results from the first month no pain and finished so fastt

The whole staff is wonderful! My nurse, Anna was great! From my laser hair removal to explaining my Coolsculpting, she made me feel comfortable during my treatments. I highly recommend Ideal Image Allen Park.

Great experience!! Would recommend this place!

I had my Laser Hair Removal done and it went very smooth. The results are great. The nurses are very kind and make you feel comfortable and answered all my questions.

Very clean & concise! Informed me about every step and very professional. I loved that my nurse already went through the treatment and could prepare & answer any questions from experience.

The staff is awesome and knowledgeable in the services they provide. 🙂

It was fine ,wasn't long at for a split section.

Girlfriend and I had a good experience. Very friendly and everything was well laid out. Felt very relaxed the entire time.

Lindsay Pierson was amazing. Helped me out with everything. Made me feel comfortable and confident with my appointment. Thank you so much!

Everyone is very nice and helpful there. It is a clean office and they do a great job.

I give the AllenPark office a 10. Love the office girls. Everyone is always polite and professional. I give the corporate sales lady a 1. NOT AT ALL HAPPY WITH CORPORATE SALES PERSON WHO VERY MUCH MISLEAD ME ABOUT LIFE TIME BENEFITS OFFERED WITH HAIR REMOVAL PACKAGES. I WOULD NOT HAVE USED IDEAL IMAGE HAD I KNOWN LIFETIME WARRENTY MEANT I WOULD HAVE TO START PAYING COPAYS AFTER 14 MONTHS IF SERVICE STILL NEEDED.

I reqested a free consultation on line. Within minutes, someone got back with me. I then set up a zoom meeting and had all of my questions answered before the end of the day. Did I mention that it was a Sunday! All of the staff that I encountered either by email or virtually were very pleasant and helpful and I did not even go in yet! Great customer service and no pressure or attitudes if you don't committ immediately. However because I did not make an appointment I did lose out on the $25 discount. Bummer. I think I will regret that.

Charged my credit card 4147.00, hit to my credit score for financing, to be told my appointment will be based on others cancellations or reschedules. I prefer to pay you when you can service me, I asked for a full refund twice online, NO Responses from anyone!!!!! had to call my credit card company to report and BBB. Anna Logsdon Aesthetic Consultant​​|Ideal Image T: 800​.234.3325 was the agent

Everyone I spoke to was very accommodating and friendly.

I have been yet yo the location but my consultation with Lisa was amazing Lisa was a gift that was needed

Everyone was informative, polite and very helpful

A very thorough Consultation over the Phone. They were so helpful and took their time. Corrinna is so kind. I’m definitely going to book an appointment soon!

Well I was told if I wasn't able to be treated because of my hair it would of been the first appointment. On my four appointment they said it wasn't treatable. So I out of 3 thousand. I would give it 0 stars.

Love them

I had such a great experience! 😊 Very professional.

Kaylee is literally the bestest 🫶

I have nothing against the Allen park office or anyone in it. However, corporate and this company is one giant scam. They have you sign a contract before you pay all the money, nowhere in the contract does it say you need a doctor's note with exact reasoning on why you would or would not be eligible for the procedure. In order to get your money back they claim that you need a doctor's note with exact reasoning and only then they need to be the judge on whether or not you get your money back. After providing them with not one but two doctors notes I was still told that I could not have my money back and they kept dancing around the reason why. This place is a scam and after 3 months I am still trying to get my money back for a service that I have not received and I'm not interested in receiving. DO NOT SUPPORT THESE SCAMMERS Edit: Since posting this two weeks ago nobody has reached out and I still don't have my money back. I am absolutely fuming. This company is garbage.

I always have a great experience with Ideal Images. Staff is very professional as well as friendly. My results are life changing, I couldn't be more happy I highly recommend

Awesome awesome awesome experience!!!!

My experience at Ideal Image was terrible today. I am a returning client at Ideal Image after getting a few areas done and having a great experience. I most recently have been receiving laser treatments on my face and neck for a number of months and understand the process and where the treatment areas are usually marked off. I have never had the same technician performing my treatments each appointment, so at the start of each session I talk about what areas they’ve done before and where to avoid because of previous issues/skin sensitivity. I don’t ask for anything outside of the treatment zone I pay for, but sometimes try to point out areas that I want a certain shape (ex: my sideburn length, glabella area gap, birthmarks that they usually cover up, etc). Today, at the start of my treatment when I tried to talk about my hair growth and my previous treatments, my technician (Cristina, Allen Park location) immediately began to talk over me and raise her voice, not even allowing me to get a sentence out to explain what I was trying to say. She made claims that insinuated that I was trying to get more out of the treatments than I was paying for, citing my visits to different locations as though I was trying to trick the technicians into covering more areas (I visit different locations because I am a student and I attend school in a different state than my home state; I switch locations depending on my school schedule). She tried to bring up that I was quoted for other areas in my previous appointments (which is true), as though trying to prove that I was attempting to get those areas for free. She also claimed that other technicians “did me a favor” and that she wasn’t obligated to do the same. I actually had no idea what I did wrong and apologized, saying I wasn’t trying to be rude and that I am a paying customer and just want to have consistency with my treatments since I don’t have consistent technicians. I have had issues with my treatments in the past (once got the end of my eyebrow singed off) and don’t want to have those same issues arise again by being quiet. She continued to talk over me and raise her voice to the point of yelling until I had no option but to just stop responding. I felt very disrespected, and I honestly left my appointment in tears. I feel very uncomfortable going back to that location or to any Ideal Image.

Staff is always super friendly and nice. Sabrina C. is super helpful in making sure your experience is great.

Everyone there is so great, very nice and make you feel comfortable 😃 👍🏻

The customer service was impeccable Kaylee was very informative and helped me decide what service was best for me and fit my schedule.

I was helped by Kaylee, and she walked me through all service options, and was very patient when answering all of my 100 questions. Amazing costumer service!!

I have had a BBL treatment, lip filler, botox & cool tone here and loved it all! All the girls here are great to work with! Sarah did my BBL which is amazing service which gets rid of sun spots, freckles, redness, broken capillaries. It worked amazing!! My Botox was perfectly placed by Kristina T & the lip filler…Was the perfect amount, thanks to Erin! The cool tone was so cool done by Kristina B- I lost 2 pounds right after! Can’t wait to go back again! You won’t be disappointed!!

Sabrina and Kelly did a phenomenal job with my midface filler and were very patient with me as I tend to need a break half way in when getting filler sometimes. They were very knowledgeable and kind and the treatment itself was nearly painless! I will always recommend this location!

What a great location with amazing employees! Highly recommended.

Wonderful staff and services, I would recommend to everyone!!

Good

Courteous and very informative with politeness and understanding

Sabrina is such a pleasure. She is very professional and welcoming. Sabrina is very friendly. She does excellent work and provides reassurance during the process which is very comforting for me !!! I love my results and can’t wait to go for more !!! Ideal image is definitely the place to go !!!! I will tell all my friends , family , and coworkers about this experience 🙂

I have had previous treatments before , but this last treatment was less painful and irritation this treatment. I was please with the service over all.

I'm having mixed results from my laser hair removal treatments. Customer service to remedy the issue has been mostly pleasant, but involved and lengthy. Everyone is always professional, knowledgeable, and friendly. My treatment specialist, Sarah, is fabulous!

Everyone was very nice and made sure I was comfortable the whole time and made sure the explain the whole process of the cool sculpting before and during the process:)

Everything went smoothly and quickly! Erin answered all my questions and described every step of the process, making sure I was comfortable the whole time.

The consultant gave me all the information I asked for and made sure I understood the cost. The consultant did a wonderful job

Extremely happy with my results!

I really expected to see more improvement. When I saw my pictures I have to be honest. I didn't see any difference. I was told I am the best example of who should use this method of cool sculpting. If I knew there would be no difference and I was going to be asked to spend another 2700.00 I would have never had this done. No thank you and I am sure I will have to tell my friends that this doesn't work. Sorry 😞 06/24/2022 - Cool Sculpting called me back to follow up and because of my dis-satisfaction they performed 4 more sessions on me and now I see amazing results. I would definitely recommend them. Erin was very good and she made sure I was satisfied with my service.

Lisa was very patient, professional and polite. She explained how the treatment worked and made sure I didn’t have any questions before moving on to the next step.

Good

Staff is very professional and the environment is great.

So the process for hair removal is uncomfortable the first time but this is my second session and they do a very great job and are very kind as soon as you walk in, they answer all my questions and they make you feel comfortable so I love them for that.

Ms. Olsen was very informative and very knowledgeable about the plans and options available to me

Kelly and everyone else (I believer her name was Morgan), was just beyond pleasant and helpful. They made me feel like I needed to come work for Ideal Image, so I could be happy at work! Kelly was very helpful with helping me schedule my appointment. This was just a great experience.

Super high pressure and felt like I was being pushed to make an immediate decision. Didn’t like that at all… used car salesmen tactics are unattractive.

Erin was super helpful during my appointment. It was my third treatment, and during the appointment she made sure that I was comfortable and made sure i was ok during the whole procedure. I’m very satisfied with my service here and do highly recommend it to others.

Kristina T was wonderful! Quick and put both of my treatments together on the same day instead of 2 visits! Would recommend!

All my sessions are completed and I have hair grow in all the areas that were treated, especially my armpits. This place is way too overpriced for the service that they offer. I am very unhappy with the results. The manager that I spoke says that the results are normal, I don’t understand how the results are normal for a hair removal when there is still hair. After all the treatments are done, they ask for a co pay, supposedly 10%, which is hundreds of dollars for just one area. Don’t go here!

I came here in 2018 to get cool-sculpting and it was a complete fraud. I kept complaining and they promised to give me a refund but they never did. Today I made a mistake of booking fillers I booked an appointment at 3:30 and I came in at 3:48 and they were not able to get me in after I drove an hour for them and when I spoke to someone on the phone they told me that I wasn’t even that late and when I arrived something different was said. They only have one goal and its to take your money. Everything else after that they don’t care.

The staff here are so helpful and friendly. Not to mention my experience, as well as my results has been pleasing since day one. Thank you Ideal Image for changing my life!

I've been to this location twice and both experiences were wonderful. The facility itself is nice and welcoming, the receptionist at the desk is very friendly. The most recent procedure that I had done was Botox injections. Now I've had Botox before so I knew exactly what to expect, and this experience was no different. The nurse, Kristina Bjornson, explained everything that was involved with the appointment. She took her time making her marks and studying my face to accurately place the Botox. She was very confident and knowledgeable in her practice. She's so sweet!! I will definitely going back to see Kristina B. and you should too! You won't regret it!!

Staff is always polite and very informative.. Theres never much of a wait. And i love my results from the botox and filler.. The injections do not hurt and they disinfect thoroughly.

You guys always do the best job ever

Well I can't wait to see the end product??

Great experience, knowledgeable personnel. Best experience thus far.

I worked with Erin today who was incredibly kind, efficient, and made laser as painless as possible.

Very friendly and professional staff, very detail oriented and good pricing for results that last forever!

The consultant was very precise explaining the procedure really clear giving me a full understanding.

Both people I spoke with were very nice and patient. Lori was very helpful. She answered all of my questions and made it possible for me to be able to start. Thank you!

I love Erin, she’s super friendly, helpful and knowledgeable. She goes above and beyond to answer questions and make sure you’re comfortable. So far I’ve had a great experience at ideal image. I wish I’d known about them sooner!

Everything was lovely, the staff, all the nurses were lovely, and helpful. I felt at ease, I was relaxed, and enjoyed my session.

Erin was everything!!! she was very thorough with my treatment ... it’s greatly appreciated especially considering the cost of the investment....so worth it when you get good customer service.

Kristina T is such a pleasure. She is not only professional but also welcoming and friendly. She does excellent work and provides reassurance during the process which is very comforting and helps me relax. She seems just as invested in my positive and effective results as I am!

Erin was very friendly and helpful. Explained things and recommendations

I believe the girls name is Kaylee, I’m not positive, but she was super respectful and polite over the phone. She was very patient with all of my questions.

My technician and nurse Erin (?) was wonderful. She told me exactly what to expect and was very thorough in her approach.

Erin was very super friendly and very professional!!!!

Amazing and convenient experience with facial laser hair removal.

Great experience! Great service!

this was my second place i did pricing research on for laser hair removal and when the person conducting my consultation via zoom asked how much i thought the payment would be a month (after i told her i would need to think about fitting an extra $200 into my budget), i answered with $100, she literally laughed at me. i thought that was extremely rude. she was also very pushy and overall not personable in my opinion. and because of this person (Lori Miller i believe) i will NEVER spend money or recommend a SINGLE person to idea image.

They dilute the Botox so you will have to come back for more. I get the same procedure done at my doctors office and need 20 units. It took me 40 units to achieve the same results.

Today’s treatment with Alicia was fantastic - she was very patient and supportive!

This was my second appointment and I had a great experience. I was brought back immediately, and my treatment was extremely quick. My technician answered all my questions and I was on my way. I highly recommend Ideal Image!

Erin was awesome she moved quick and really explained what was going on and really made sure she got every area. I as in and out so quickly I didn't even realize the discomfort from the laser.

Love love the nurses here! All amazing and truly want you to get the best results possible. I do laser treatments here and all the nurses have been amazing. My two favorites are Erin and Sarah. They know how to distract you so you don’t feel as much pain. Definitely recommend!

I had a great experience for my first treatment at this location. Erin and the staff at the front desk were great. Everything was very clean. I look forward to my future treatments!

Be aware if you decide to purchase ultherapy and cancel within 24 hours .. you will still not get your money. I was not informed that all transactions are final sale at the time of purchase. I payed $2000 and will not get refunded. I was told days later that it was part of the contract that I was pressured into signing on the spot to make an appointment. They are a scam!!