The ladies I chatted with were great. They explained the whole process very well. They were not pushy on trying to get me to buy the treatments.

My gal was absolutely amazing and I can’t tell you how much she took care of me, I was a complete baby, and she did amazing work. I really wished we could tip with more than a great review!!! My lips are amazing!!! And I can’t wait to get a touch more next week!!!

I was given a screening day of my appointment rather than prior to, and declined service due to not having paperwork that I was not told I would need for medical confirmation on a condition they were aware of at the initial appointment. So, I had no way of getting without waiting several months for another appointment for that specific doctor. This is something that should have been done months or at least weeks prior to my appointment. Not the day of. They don't tell you this in the initial conversation when you're signing paperwork and handing over money.

I loved it! Every time I go in everyone’s so friendly!

I have been so satisficed with my treatments that I have received so far. The nursing staff is unbelievable kind and courteous at the Woodbury, MN location. My last appointment was outstanding thanks to nurse Laura Koehler. She made me feel So Comfortable and talk to me about other procedures that I am looking into doing after she explained them to myself. In fact she was so kind and gentle that I fell asleep while I was receiving my laser treatment. Thank you Ideal Image for hiring such Awesome Nurses!!! Daphne.

Thank you so much Laura for the professionalism and patient ! She definitely made me feel comfortable by talking to me through the treatment to ease my mind and answered any questions I had. Especially since this was my first appointment I was really nervous. Laura made me feel right at home.

I have had two appointments canceled one hour or less prior to my appointment time now. When I try to make a new appointment they are over 2 months booked out. No one answers the phone to reschedule as well. I have left messages at both the Woodbury and surrounding area Ideal Image locations and still have not received even one call back a week later. I am now over 15 weeks from my last appointment and there is no end in sight. Beyond disappointed that I have paid for services that I still have not been able to receive all of and in the scheduled manner. Thats called stealing ... I would highly recommend NOT using ideal image for their services, overpriced and impossible to get in for an appointment.

Exactly the information I was looking for!

I had a great experience at ideal imagine appointments. The staff was awesome and very patient. The service was great.

4/23/2021: I went for my very first laser hair removal appointment today and it was a pleasant experience. Sydni checked me in and went over the agenda for my appointment. Laura was my technician and did a wonderful job explaining laser hair removal pre-treatment and post-treatment expectations. She asked if I had any questions before my treatment, which I appreciated. Laura let me know that laser hair removal would feel like a rubberband flicking against your skin, and it definitely did feel that way. After the treatment ended, she answered any questions I had and walked me to the front desk to get my second appointment scheduled. Sydni let me know some of the date/time options for my second appointment and scheduled my second treatment based on my preference. Thank you for being welcoming and making my first laser hair removal appointment a wonderful one. 6/16/2021: My second appointment went very smoothly. I arrived about 15 minutes before my appointment and gave Ideal Image a call. They let me know that I could enter and indicated that they'd like visitors to wear masks. Jackie assisted me during my appointment and was super friendly and welcoming right from the get-go. After my treatment, she helped me schedule my third appointment and even showed me the options for potential dates and times. She let me know that it's important for me and other visitors to get a confirmation, whether it be by email or text, just to ensure that the appointment is actually scheduled. I received a confirmation email shortly after I left. Looking forward to my next treatment! 8/11/2021: Kristy (?) was very kind. She helped me with my third treatment and scheduled me for my next appointment. I was in and out in less than 15 minutes.

The staff is great! They are very professional and very well educated in the various services provided. I asked many questions regarding my procedure and the technician was able to answer all my questions which was very comforting. She also provided me with extra information on other services I may benefit from. She was wonderful.

I have been coming to this location for years for hair removal and touch ups. The past 2 times have been ABSOLUTELY TERRIBLE. The first touch up they did I never got a call or email and they canceled my appointment I had made 4 months in advance to AVOID THIS ISSUE. When I called the week before I talked with a young lady who was down right rude on the phone and told me “ya. It’s scheduled your good” when they canceled it. I showed up and the lady there that day was nice enough to squeeze me in. When I left I SCHEDULED ANOTHER TOUCH UP 2 MONTHS OUT IN ADVANCE ONCE AGAIN TO AVOID ANY ISSUES. Yesterday I received a call telling me they canceled my appointment again. I called Woodbury today and was told it’d be another month for my appointment I had already scheduled. This is a joke and you guys charge 100$ for a touch up and this is how your customers are treated ? I’m switching to the St. Paul location. Hopefully I’ll actually be able to get a touch up.

Staff is nice, prices feel a little high, after buying a membership early in July I found out I can't schedule the service I wanted until October.

After many weeks of phone tag my complaint has finally come to a close and I have been issued a refund. THANK YOU SO MUCH!!! I just “LOVE” ideal image!!! 😜

It was great. Super friendly staff and in and out in less than 15 minutes

they were super nice and made me feel comfortable asking questions

My first time at Ideal Image was great! My nurse Laura and Sydney answered all of my questions and made my first coolsculpting visit successful! I will definitely be back in the future!

Very easy process! Loved the 1:1 experience with Laura in the exam room!

Fantastic helpful in every way to make sure I can accomplish my goal I would refer other people very patient that is key made me feel very comfortable and confident and what I was trying to do and very good listener I was very thankful great experience

Everyone was welcoming and Jackie (my RN) was super kind and knowledgeable! The treatment was easy and the time flew by!

I had my first treatment with Laura today she was great! Excited to continue treatments in woodbury!

It was great I loved the procedure I had

The woman greeting and scheduling as well as the woman who did the procedure were very kind and welcoming! The procedure itself was quick and easy, she did a great job!

Be sure to be through with your consultation. They like to speed you through the paperwork, get payment (non refundable), and schedule you just so you take time off from work get there and find out you and get your service done. Godawful customer service. I would not come here ever again. What a complete waste of time and money. I asked for a supervisor or somebody to contact me and I have heard nothing back. Yikes Ideal image.

I am very dissatisfied and disappointed with my experience. I went in for my post follow up appointment only to find out my before pictures somehow ended up deleted. This is absolutely not okay when ideal image is in the photo business. That’s the whole point of getting any cosmetic procedure done is because people see the before and after pictures. Now I have nothing to compare my results to. If I chose to do cool sculpting again it will NOT be with ideal image. And I will NOT be recommending you to anybody moving forward.

Beware of this expensive scam! I was never told that I could not get a refund. I called and talked to a lady about getting a refund and she told me I needed a doctor's note. So I scheduled an appointment and got a doctor's note for this which I had to pay once again out of pocket for just for them to tell me that my doctor's note wouldn't work. I have now been waiting months for a reply from there corporate manager and have not received any reply back. I paid 3000 dollars for a service I have not received and their telling me they can't do anything. They have poor communication when it comes to clients and horrible customer service there is no excuse that I cannot receive a refund when I have not received any services! I wish I would've been told this prior to paying for this! Now I'm out 3000 dollars for nothing. This is the worst experience I've had and I hope you think twice before siging up for this scam!

Made me feel at ease during treatment and explained everything very well. Very happy with results after only two sessions!

I did not get the treatment because the intake person that sold me the membership did not ask the correct medical questions. Due to the medications I take I am not a candidate for any of these treatments.

Very knowledgeable and a wonderful group of people!!.... I felt very relaxed.... they did an awesome job!

It was wonderful

Angela was fabulous! Looking at the before and after pictures from treatment one are definitely noticeable in cool sculpting and I can’t wait to see side by side of this second one!

Angela was amazing to work with! She was very nice and caring 🙂

Sydni helped me schedule the appts and she was amazing and so helpful. Laura saw me for my appointment and she was informative and wonderful.

Love RN Kristy (spelling?) - makes me feel so relaxed!! And the receptionist Sydney is so helpful and amazing to work with scheduling. Love 💕

Angela did a perfect job she made sure I was comfortable and gave me a warm blanket to cover up thru the whole process . I recommend anybody to her thanks ideal image .😊💕

Jackie is my specialist and she is amazing! She is super down-to-earth, fun to be around, and a great communicator! The Woodbury location has a beautiful atmosphere and great friendly service - what more could you ask for?

Laura was great! In fact, I haven’t had a bad experience in the years I have used Ideal Image. Definitely a repeat customer!

Jackie is amazing high recommend going to see her!

Sam was fantastic. The girls were great at monitoring for pain during the procedure. Woodbury facility is clean and staff are friendly.

Quick & easy, and very professional. Really great customer sevice!

Not a Good one. I arrive for my appointment and they tell me I’m there a day early. I’m certain the gal said the next day on the phone which surprised me because they had shared how busy they were prior. I arrived the next day early(15minutes), I call and let them know I’m in my car and tell them the time of my appointment. 20 minutes Past the time of my appointment, I call and ask if I have been forgotten. They then tell me to come in. They take me to a room and tell me a nurse will go over my health history. A gal brings in an iPad with a nurse on it which then tells me that I can’t have treatments because I’ve had Melanoma on my leg. I should have had a phone call prior to all of this and saved me the time. Bad business. Now, they are wanting me to prove I’ve had Melanoma to refund my money. I’m not the one who cancelled the treatment, Ideal Image was. I should not be inconvenienced nor my doctor because of Ideal Images decision.

Everyone was friendly and helpful.

The girls here are always very friendly and helpful! Laura was great today!! Thank you so much for helping me get wedding ready!!!

The staff here is amazing! They always do a great job explaining all my options and proper aftercare!! 10/10 would recommend!!!

When I called to be let in for my appointment, Sydney was super quick and attentive and made me feel super comfortable; Hailey was my nurse and she was also absolutely amazing, communicating with me what she was doing and how I may feel. I'm so glad I chose Ideal Image to continue doing my Laser Hair removal

Wonderful

Bekah is an amazing filler injector!

Love all the girls here! They always make the experience so fun and comfortable!

Went in feeling awkward and embarrassed, and that changed quickly. Everyone I came in contact with was equally friendly and professional. Felt like I was at home around their wonderful staff. I have a ton of scarring, but the woman wasn't fazed in the slightest. Highly recommend, definitely look forward to my future visits!

My technician Laura was incredible! She was knowledgeable and friendly. She answered all my questions and put me at ease. I would definitely recommend her! The facility was clean and the rest of the staff was welcoming as well.

Jackie made my laser hair removal experience so comfortable and as pain-free as possible. She was patient with me and answered all of my questions. I found her super easy to talk to and had such a positive experience with her!

Everyone is so great and professional. They are patient and understanding when I need a break. They work with you and your scheduled. The quality of their equipment is outstanding. Ive hardly had to shave at all, which is so amazing.

The staff is super friendly and helpful. They make the experience of getting laser a lot more comfortable!

I had a great experience today and have in the past! Staff was professional and explained steps well. Girls were fun to work with!

Horrible scheduling, canceling appointments, lying to me, first lazer back hair removal session was 40 minutes, second treatment was barely 10 minutes and the nurse missed half my back, I will never do business with ideal imagery again,

I can not say enough about this location!! The receptionists (Lindsey) are ALWAYS super friendly, and always willing to listen to my chatter without telling me I’m crazy 😜. They are really laid back and never made me feel pressured to buy more than I wanted or could afford. Always willing to work with me and answer my questions, even when I call 174 times before committing 😬. Then there’s the nurses, my favorite is Laura, who are SO knowledgeable and professional and again, never pressure me for more. They don’t know it yet but we may be best friends 😏.

Lori had wonderful customer services and answered my questions for my services. She helped me find the best price and suggestions virtually. I paid in full for my services BUT 3 days after purchase I still did not hear from the location close to me. I decided to call so I could get in ASAP and the receptionist informed me the wait for my treatment was out 2.5 months. I am disappointment and feel scammed that I paid so much but was never informed about my wait time. Lori said it would be soon and I would have a 'summer ready body'. I was very excited and now I am fearful I will have lost my $ and have no results. I would have liked more clarity on scheduling as I now feel lied to just to get a payment in. My phone call and virtual consults were very polite but actions speak louder than words and I have NO actions at this point. Please help right this wrong - word of mouth for services can hinder businesses. Update 3/2/21 - Still no response from customer service other than this wording below. No action.

My experience with ideal image spa is really poor because they can cancel your appointment at anytime without letting you know, and how long did I wait for my appointment 4 months and when I got there they said that I have no appointment what a waste of time and when they say they will reach back at you never call me back, I feel like they don’t care about their clients never going back and I don’t recommend this to anyone

Everyone is nervous for the first time they get laser hair removal. You never really know what to expect. I had a great first experience, they answered my few questions, were very professional, fast and calming. Laura was great and definitely made the first time less anxious!

Laura is the best. I try to schedule all my appointments with her.

I had a great experience today with my specialist. She did amazing job walking me through everything!!

I asked to cancel and get a refund and nobody got back to me.

The consultation was very concise, and informative. I'm looking forward to the procedure!

It was good but I haven't received the financial aid stuff

Haley helped me out today and was so so sweet and took care of me the entire time. It was definitely a new experience but I can absolutely see myself coming back

I want to express my gratitude to Jackie, RN., and Hailey, RN. Both Jackie and Hailey presented themselves in a welcoming, friendly, and warm conduct from first encounter introduction to the completion of my ULtherapy experience. I am grateful for their attentive, compassionate listening skills, outstanding communication in regards to their level of professional knowledge and treatment expectations, as-well-as understanding the importance of quality in this delicate line of performance. Although one experiences a degree of discomfort during ULtherapy, both Jackie and Hailey remained graciously calm and composed, while being skillful and efficient throughout my ULtherapy treatment.

All the nurses are amazing! Great experience. Wish I had done laser hair removal 20 years ago. Jackie is awesome!

I'm very happy with my service, extremely friendly knowledgeable nurse that assisted me. Was able to answer any and every question that I've had, mind you I'm one of those people that have tons of them, lol, and was extremely informative for every concern that I had. I'm very happy I decided to do this treatment.

I love how thorough your team is. Everything is done exactly the same every time and makes me feel safe and know that the services are being handled with the utmost integrity.

Leah Stanley, my consultant, is knowledgeable, does a wonderful job explaining, helpful, and overall I had an outstanding experience!

Jackie and Hailey are just fabulously amazing and they took such great care of me when I came in for my procedures. I look amazing!! I love you girls so much! I will definitely be back!

Honestly every time I go in, I’ve had the same lady Jessica. She seriously makes you feel right at home and just comfortable to be and work around.

This is the second time I’ve had to reschedule, I wanted a refund after the first experience let alone. I’ve taken 2 days off work for this, resulting in using 2 days of PTO that I personally pay for out of my paycheck, I live an hour away. This specific experience was awful. When I rescheduled I I told the receptionist I had a tattoo appointment the Friday before my appointment, I asked if that was ok because the document I read said I can’t get tattoo work two weeks prior. She told me since it was on my lower body it was okay. I drove out to my appointment (again an hour drive) they told me I couldn’t get my lip filler. The first reschedule was over a month out. This new reschedule is again over another month out. I have had to reschedule my dentist appointments, now my next tattoo session and I’ve wasted two days of PTO, hours of drive time and overall a bad experience. I’m nervous that the training is not up to par given that the person I talked to gave me the wrong direction. There has been nothing done to make this right. I’ve already been paying for this and it’s VERY frustrating. The contract is an agreement for both parties, the client and the company and the company has not been doing their part. As a consumer ideal image is not making it easy to be a happy consumer. I had NUMEROUS people waiting for my review on my Instagram before making appointments, friends or followers. It’s frustrating that for the second time I have to hold off on giving my full review to them. This is not just effecting me personally, my time, finances, my job and my social media. It’s also effecting other future clients that are waiting for my review. I have been in management and sales management for most of my life. Seeing that nothing has been done to make this right from management is really Disappointing.

Fabulous. Hailey did a great job explaining the procedure and after care instructions, which no one has done before. She was also thorough. Hands down, the best technician! I would highly recommend Hailey at the Woodbury location! ⭐️⭐️⭐️⭐️⭐️

Very good at making me feel comfortable during the appointment. Would recommend.

I just had my first BBL laser treatment and I’m hooked! I’m so excited to see what my skin looks like in a week or so! I had Jackie and she was amazing! Highly recommend!

Jackie is amazing! Very happy with my experience.

Jackie is so friendly and thorough! Makes the entire experience enjoyable and easy. I’m so excited for my progress with my treatments!

Hailey was great! Very nice and gave me a lot of information!!

Great staff, super helpful, and the results look fantastic!

The staff is always welcoming and very respectful.

I had a very pleasant experience at this location. Laura was communicative and super professional. She talked me through the process and ensured that I was comfortable the whole time. I appreciate her and the team for being proactive and helpful.

I have been waxing for years, but made the jump to do laser hair removal. I saw Laura and she was awesome! The whole process was quick and relatively painless.

Very Nice, Convenient and Very detailed!!!

It was excellent and my nurse was very professional.

Very friendly girls. I was very comfortable for being my 1st treatment there.

Absolutely have loved both of my experiences with Ideal Image. Every step from the virtual consultation to in person treatment was amazing. I felt extremely comfortable going over pricing and what I needed. I feel both the consultants and practitioner were very honest about what I needed and never tried to sell me on anything. They actually kept me grounded and realistic about what fillers and wrinkle relaxers I needed oppose to what I wanted 🙂 During my injections my practitioner was so friendly and left absolutely zero bruising. I had no pain and my results were amazing. Definitely recommend

Always professional! My technician at the Woodbury MN clinic can always answer my questions about what is going to happen, what to expect after treatment and in the coming weeks. My technician puts me at ease especially in situation where you are getting a more vulnerable treatment. I have enjoyed my experience so much I receive 3 different treatments now

Laura was awesome! She went over pre/post op with the procedure and was very thorough. I recommend Laura with ideal image!

The nurse was very knowledgeable and friendly. She listened to what I wanted and the concerns I had. I will keep going back for sure.

Most amazing staff ever! Laura is the absolute best! Love this place!

Laura was great! She was very knowledgeable and made me feel very comfortable. She was on time and made me another appointment the same day so I wouldn’t have to come back .

I really appreciate how accommodating they have been for me during my experience so far! Especially during Covid! Silly me came in a day too soon and I don’t live close, but the got me in within 20 minutes! Great service!

The way Jackie was able to make sure I know all my options and then get me taken care of was outstanding! Highly recommend you go see Jackie. They also have great COVID protocol that helped me feel safe.

I'm always greeted by friendly staff who take such good care of me while I'm there! My treatments are working, too!! So happy!!!

it was great 👍

I'm very pleased with the service I received at Ideal Image. Laura was so polite, helpful and professional. I've been to other locations, but Woodbury is just so much more inviting. I'm very happy with the results I'm getting and would recommend this location!

The staff here in Woodbury are excellent! They are very knowledgeable, respectful & cheerful. I highly recommend!

Another update October 24, 2020: A five star experience at it’s finest! From the time I called to schedule my appointment, to my interaction with the front desk staff, to staff completing my laser hair removal, to incredible follow up to get my treatments scheduled! Absolutely Awesome! This has been the best customer service from front desk staff at this location! I wish I remembered her name because I’d love to give her another shoutout for her kindness and being an above and beyond person! Update June 17, 2019: Since my last review, I have had complications with getting in for another appointment. After scheduling an appointment about 8 weeks out for September 2018, I received a phone call requesting a time change. I did not call back because the change in time would not work in my schedule. The day before the appointment, I received a confirmation for my appointment time and they had already changed the time without my approval. This was quite frustrating and resulted in many phone calls back and forth. I attempted to change my location to Edina because they had some openings for the day and time I could make it to. I was told the Woodbury location would send over my paperwork to Edina and then Edina would call me back. I never received a call.... Last month I called the Woodbury location to set up an appointment, but they no longer had my paperwork either, it was at Edina still. So same situation - they were to call Edina to receive my paperwork and then Woodbury would call me back to set up an appointment. I explained that this situation happened last time and nothing ever came of it - and I was assured that would not happen again. Sure enough, no call. I'm starting to wonder how accommodating Ideal Image is after they have received payment for these treatments. I am about half way through my appointments, and obviously still have hair growth that is needing to be treated. Is it just poor follow through on my end? Or are they happy to be paid for the full treatment without providing full services to the patient? I sure hope not! At first I thought I was just being uncooperative, but it turns out I've heard other frustrating situations come about that make me realize I'm not the only one. I'd hope some good changes can come along to make the treatment process go a bit smoother. A Year Ago: I have had three treatments of laser hair removal on my face so far - and each time I’ve worked with three different professional and friendly nurses! I am extremely satisfied with the professionalism and the results. After only two treatments, I’ve seen a decrease in hair on my face by probably 50%. I’m so excited to see the end results! Well worth the investment!

Crystal was wonderful! easy to set up very informative