So far it is great! Only my 2nd treatment but my sister is thoroughly impressed and has been a client for over a year!

Amazing!!!!! I love ideal image Woodbury!

Wonderful and my nurse was very knowledgeable

It was great!

Excellent information and support with promotions and setting up appointments.

Hailey was amazing! She eased me throughout the entire process. I’m excited to see the results!

The person who did my lips was amazing. I believe her name started with an H (can't remember), but she was so sweet and so nice. She really listened to my suggestions and my lips turned out AMAZING!!! 10/10!!

Hailey is great. She kept me informed step by step during my whole BBL!

Very quick and employees

Friendly and helpful it really works.

It went great but I had trouble at my end I'm going to confirm the contract some reason it wouldn't go through and finally it did

The nurse was soooooo nice and friendly and the whole experience was great!

Initially my experience went very well, at my first visit. However, my follow up visit has now been canceled, not once, but TWICE. I am very disappointed. I have to take time off from work and school for these visits and to reschedule without any sort of respect for my time is not cool.

Very friendly! Timely. Make you feel comfortable.

Minimal results after my muscle relaxant appointment after a week. I ALWAYS see results by day 4. That's is how my body works and I don't need to hear a generic response about having to wait 2 weeks to see full results. My results are worse then before pic as it seem to unevenly relax a few wrinkles in a spotty pattern one one side of my face. Not too sure about the product they use. I have to go somewhere else to get it fixed.

Ashley Q. was personalable, professional and I will definitely be back!

I was greeted promptly and everyone was courteous. The office was very clean. The specialist seemed to be quite proficient and explained everything and asked if I had any questions. Great experience.

The young woman that I spoke to was very patient and understanding.

The nurse was very nice and fast during my laser appt

Staff was amazing, throughly explained every step of the process.

4/23/2021: I went for my very first laser hair removal appointment today and it was a pleasant experience. Sydni checked me in and went over the agenda for my appointment. Laura was my technician and did a wonderful job explaining laser hair removal pre-treatment and post-treatment expectations. She asked if I had any questions before my treatment, which I appreciated. Laura let me know that laser hair removal would feel like a rubberband flicking against your skin, and it definitely did feel that way. After the treatment ended, she answered any questions I had and walked me to the front desk to get my second appointment scheduled. Sydni let me know some of the date/time options for my second appointment and scheduled my second treatment based on my preference. Thank you for being welcoming and making my first laser hair removal appointment a wonderful one. 6/16/2021: My second appointment went very smoothly. I arrived about 15 minutes before my appointment and gave Ideal Image a call. They let me know that I could enter and indicated that they'd like visitors to wear masks. Jackie assisted me during my appointment and was super friendly and welcoming right from the get-go. After my treatment, she helped me schedule my third appointment and even showed me the options for potential dates and times. She let me know that it's important for me and other visitors to get a confirmation, whether it be by email or text, just to ensure that the appointment is actually scheduled. I received a confirmation email shortly after I left. Looking forward to my next treatment! 8/11/2021: Kristy (?) was very kind. She helped me with my third treatment and scheduled me for my next appointment. I was in and out in less than 15 minutes. 10/5/2021: Ana (?) was at the front desk and helped me check in and schedule my fifth appointment. Hannah was such a wonderful person and made me feel at ease during my treatment. I was basically in and out in less than 15 minutes again. Thank you! 12/3/2021: Hailey (?) assisted me with my fifth treatment. I had some questions about the service I purchased and the Lifetime Guarantee membership, and she kindly took the time to address them. Thank you! 1/28/2022: Not sure who helped me during my appointment since I didn't get a name, but I was in and out in about 15 minutes. 3/24/2022: Hannah assisted me during my appointment on this date. I inquired about the number of sessions left for my treatment and she kindly looked into it for me. She indicated that my contract runs until August and that I could probably squeeze in a few more sessions before then. She scheduled me for my next appointment. 5/23/2022: Had an 8 AM appointment and arrived about 15 minutes early. Door was not open, but someone opened it for me a few minutes later and informed me that the door doesn't open until 8 AM. Makes sense, but it was kind of awkward. Are we not supposed to show up a little early? Laser session went by quickly, more so than usual. I asked how many sessions I have left and the person who helped me indicated one or two, depending on when I schedule my next appointment. 7/5/2022: My second-to-last appointment before my contract ends! I was able to squeeze in one more appointment before the end date. 8/22/2022: Today was my last laser hair removal appointment. Ashley assisted me and was super kind and friendly. I inquired about the Lifetime Guarantee membership and she answered all my questions. She indicated that people usually come back for touch-ups a year later, and some even come back six months later. I look forward to returning here for future touch-ups and services.

I love who great this is going! They do a great job working with you, always positive!

I had my appointment today, and honesty I couldn’t feel more reassured and understood in regards of health and readiness for laser hair removal. The staff provided successful and high class customer service, and willing to help you or give you information on numbing cream for example to support you post treatment. The aesthetician was very patient, provided me with a ice bag, explained to me the meaning of laser ratings for skin types and made me feel comfortable to trust the process, as a first time appointment, this was a wonderful and worthy treatment, and I cannot wait to come back after 8 weeks. Thanks for ideal image making people feel there confident selves.

Love love love!!! I feel like I see some great improvement and can’t wait for my next treatment. Great staff and are very knowledgeable!!

I got my Botox done with Haley and she is the best! Highly recommend going to Ideal Image Woodbury. Everyone is so nice and welcoming 🙂

Excellent experience! The staff was kind and professional. Everything was explained thoroughly prior to the laser hair removal treatment. Definitely will be returning!!

Not as painful as I expected after waxing and hearing story’s about laser! Definitely worth it for the results. Super quick and very nice staff!

Ideal Image provides quality services that you just can’t get anywhere else. I am always thoroughly impressed with the service and the results. Hailey and Callie did an AMAZING job and even squeezed me in after I was late. They were super friendly and helpful. I would highly recommend going here for all your med spa needs!!

The transaction went smoothly.

False advertisement

Miss leading pricing infor

Grace was amazing!!! She maps out where she needs to laser and does extra good making sure she gets every area. Was very kind and loved her hospitality.

I had a great appointment with Renee!

This is a corporate trap. I drove and hour and a half to get to this location and (surprise!) traffic was backed up at one point. I arrived 7 minutes late. They refused to see me. When I asked for a refund, the receptionist told me that she had nothing to do with that and that I’d have to contact my “sales rep.” She refused to give me any contact information for customer service and insisted I had to email my sales rep. I emailed and then found the customer service number on the website. In FIVE TO EIGHT business days, they’ll contact me. This appointment has cost me so much time and money… they have no empathy and no customer service ethic because they’re run by some big giant head. Go somewhere local. Update 6/2: I received an apology phone call. No refund. Later, I received a call from the person “handling” my case. He needed one document. I sent it immediately. It’s been over a week and I tried to call. He was on another call and will call back!! Haven’t heard back and still no refund. So. Update 6/20 I am still waiting for this refund. I’ve called and emailed multiple times.

Talked with and emailed 3 different people. Was told I'd get a cost breakdown emailed to me but never received one. I responded to and sent several emails none of them were answered.

Suzanna was so helpful in getting me a last minute appointment!!

I just feel I didn't get the results I had expected. I've used the same technology at other salons and the results were significantly better. Very dissapointed...waste of money.

Prior to the ultherapy, no one reached out to me regarding instructions. I received them the day I checked in and the forms were voluminous. Someone should have sent the forms prior to the appointment. The Woodbury clinic is not very friendly at the checkin counter.

Very positive and informational

My appointment was at 8:50am. I was checked in on time and my procedure happened as scheduled. I was informed of the risks and precautions before the treatment and felt very comfortable.

The tamales were large and full of meat. Very flavorful and juicy. They sell Mexican foods, deli, meat, and desserts. Tall pots and tortilla warmers in different sizes. Cooked and uncooked foods. A great place to go for your grocery needs and special foods.

Since my first visit they all have been so nice caring and welcoming. Always explaining the procedure and making sure I’m comfortable and stopping to check if I’m doing ok with pain.

Zach Scott was extremely friendly, and he made me feel good about my body when I showed him the fat I wanted to remove from my body. He offered me a great deal on cool sculpting and was a great sales man. I was between Ideal Image and one other company. The only reason I decided to go with the other company was because they were able to offer me a slightly lower price. The 50% off deal was amazing and definitely drew me in. Zach Scott did a great job and was very responsive, even when I emailed him on a weekend evening with questions!

Hayley was a wonderful nurse! Was very informative and friendly! Can’t wait for my next session!!!!

Great Staffs and experienced with Ideal Image. Highly recommend if you’re looking to get Hair Laser Removal!

Such an amazing place for laser hair removal. It’s so fast with very minimal pain. The laser sprays a cooling liquid every time they laser a spot. I’ve been other places for laser hair removal and ideal image was by far my best experience!!!

Favorite Ideal Location so far! Very professional experience and great treatment with Renee.

Very happy with my visit today! Everyone was so inviting and informative.

Renee was very caring and made sure to be very gentle, would come to see her if my Edina location wouldn’t have appt for some reason😊 Thanks Renee

The process to schedule laser hair removal has been smooth thus far. The initial online consultation was very helpful and informative. Next, I went in for my first treatment with Haley and she was great. Very personable and thorough. I am going in for my second appt today and I am looking forward to it.

I showed up for my appt and was told that they were about 20 min behind schedule. I said that was fine and sat down. Then after almost an hour I had to leave because I had to make sure I made it to my next appt and if I would have started the Lazer treatment that late, I would have missed my next appt. I also was not told that I needed to have all of my sessions done within 16 months. Because of my job, I was constantly exposed to covid and had to cancel a lot of my appts. If I would have known that I only had until then, I probably wouldn't have signed up for hair removal at that time. There were a lot of times that I had to schedule further put as well because you guys didn't have any openings. I won't be even close to using all of my sessions by June. It was a complete waste of my money. I am really disappointed in what I thought would be a great experience and something that I was really looking forward to completing.

Renne is the best. I really appreciate how much time she spends with me. I hope I am able to have the rest of my appointments with her.

ALWAYS AMAZING!!! Haley specifically is a DREAM to work with!!

Very informative and helpful service, she was able to answer all our questions.

Reneé was amazing and so thoughtful!! I really enjoyed the experience and recommend their treatments!

Wow, just reading these reviews, I think someone needs to call the BBB - The Better Business Bureau. Very odd business practices. I am new to the area, and something like this in Michigan would never fly. We simply expose these kind of businesses to the local News channels. Ours is called the Hall Of Shame. Don't you have something like that here in Minnesota? It's making me sick reading the reviews, and to see the company doesn't even care by not acknowledging the folks who got jipped, is evidence this is a sham of a practice.

Awesome!

First time doing Botox so I didn’t know what to expect. My service provider and nurse, Taylor, did and excellent job to explain everything about the procedure. I felt that I was well prepared after the consultation with Taylor. She did a wonderful job administering the Botox. It doesn’t hurt at all-I was worried about pain but there’s none during or after.

Renee she is very Professional and she have the best customer service she’s really nice I know what she’s doing . Recommended

The staff are very nice and polite. I’m only 3 rounds into my laser hair removal. After reading some of the reviews, I’m hoping for a great result once everything is completed.

Renae was awesome help.

Staff was amazing. Made me feel comfortable and were very helpful with all my questions. Love this place!! Highly recommended

Renee did a great job getting me in and out while still being thorough. Very friendly!

I will never go back to ideal image again .. I have purchased several hair removal treatments from them in the last several years. I've done almost my whole body. I purchased 2 more areas during COVID-19 (2020) and they had to cancel on me a few times due to nurses being out or some COVID related reason. That was absolutely understandable! But they refused to extend my contract. This was no fault of my own so now I'm out my last treatment for my legs and 2 treatments on my Brazilian. I'm extremely disappointed! They've lost a loyal customer Update: they had a lady call me and leave me voicemail soon after my review. She was extremely unprofessional and her tone of voice sounded like she hated her job. She was extremely snarky and rude on the voicemail. This company has gone down hill. I legitimately will never go back.

Started out great. The customer service was very friendly. Once I got on the video call things changed quickly. I felt very pressured from the rep to purchase that day. I had said multiple times I was needing some time to think about it. Once she realized I wouldn't be making a purchase that day her tone immediately changed. She was short and hung up almost immediately afterward. Very frustrating and made my decision solid to not be doing my laser hair removal from her. When you have workers who are only in it for the money, you will not be receiving my business.

I had a very positive experience. The support person was very professional and friendly and explained everything in perfect detail and made sure all my questions were answered and I understood each step of the process before continuing on.

WOW!!

Everyone here is very friendly and knowledgeable on the procedures.

Great staff. Got screwed due to covid. Definitely DOES NOT wor

It was great, the worker I got was friendly and made me feel comfortable being there

I had so many questions when I arrived and Taylor was so personable and did such a fantastic job answering all of them! I look forward to utilizing my membership.

Hailey, does an excellent job! Explains everything she is about to do. Very professional, kind and easy to talk to. An incident happened that was totally out of her control and she handled it great! Wendy

Renee is super kind, diligent, and positive. I appreciate her thoroughness getting all the hairs. She also was mindful of the slight sting from the lazer and slowed down and ice packed as needed. We talked about traveling ans Netflix shows. Super excited to enjoy my weekend after the treatment!! 😁😁😁 I would also consider some of the other treatments she recommended. The experience is memorable, and makes me want to come back!! 😁😁😁

Hayley is awesome! Excellent care and service. I highly recommend Ideal Image Woodbury.

Renee was very kind, thorough, and competent with the service! Recommend her.

Haley was amazing!!!!!

Completed an entire long-term treatment plan about 10 years ago and spent thousands of dollars, which qualified me for a lifetime membership. I was supposed to get very specific pricing for any touch up visit there after for life. After no touch up appts for a few years, I stopped in today for an appointment and I asked very specific questions about how much I would be charged and I was quoted a specific price. I waited over an hour for my appointment and filled out a bunch of paperwork, and when it was finally time for my appointment and led to the treatment room, I was told they were going to charge me over triple the amount that I was originally quoted. After a lot of back-and-forth they then told me they’re going to charge me over double what I was originally quoted. I told him that was not what I was quoted and told them and they should honor what they told me for this visit, but they would not budge or honor their original price. I asked to speak to a manager or somebody else to solve the situation, but there was nobody for me to talk to you about the situation. I was told incorrect information and I wasted over an hour of my time. They did not do the right thing or honor what I was told. I will never come back here and I do not recommend them to anybody.

Very nice and friendly

Very easy and helpful staffing

Staff was nice and friendly, but Ideal image themselves have bad communication and always canceling appointment! They are really quick to take your money and book your appointment for you right away but they cancel without even notifying you! (maybe they call but at least a text notification would be great! since they are able to text you about your appointment and for you to confirm appointments!) I wasted my time getting there to find out my appointments as been canceled! This did not happen once, not even twice! it happened to be 3 times! I will not be returning. Better off taking your money elsewhere.

Very friendly staff. Awnsered all my questions

I felt harassed

I had my first appointment a few days ago and had Botox and laser hair removal. I saw Haley and she was extremely knowledgeable in both procedures and was able to answer all of my questions! I look forward to working with her in my future sessions!

It was good the Assistant was very good and helpful.too longer than I was expecting , but no fault of the staff at the office it just was not conveyed adequately how long the process takes.

My experience is that you had your sales people sell me my laser hair removal in 12/03/ 20. I was not able to even get an appointment until end of Jan. Of 21. I was told that ideal image would work with and honor my ten sessions. However I went to my last appointment in December and I asked how many sessions did I have left and I was told that my sessions end in June with my promotion and was told that corporate office decided that since they have made it 16 month since Covid they were no longer honoring that. I call that stealing and was told the intentions are never for us to get our full ten sessions. If a client can go in every six weeks it should not been a problem. It took eight weeks just to get my 1 st session and then you push your employees to schedule 9 weeks out with them always saying that is the soonest they can get you in. You are thieves and swindlers. As I was told that you had the sale’s people call everyone that they made a sale to tell them that you would not honor the ten sessions. I would check other places as Ideal Image doesn’t care about stealing from their clients and no respect for us. They are overpriced. I would think twice about going here.

Absolutely amazing!! Talia did an wonderful job on my lips so thankful to the team at ideal image!!!

All the Technicians have been very friendly and professional.

Timely and attentive service. Very professional.

The staff at Ideal Image were very efficient and professional. I did not have to wait long for my appointment, and I had a great experience start to finish.

Taylor was my technician. She was great; she walked me through my laser hair treatment. Service was detailed and excellent and she made sure I was booked for my next appointment.

I had an amazing experience with Haley! She did exactly what I wanted and made sure it was done safely and gave me perfect after care instructions. I will only be seeing her for lip fillers from now on!!!! Thanks again Haley! 🙂

Hannah and Bekah are wonderful friendly and knowledgeable to all services!!! Getting great results!!!

Went well. All questions were answered. Receptionist was great also. I will be going back soon.

I always have a good experience when I go to Ideal Image. But this time I worked with Talia. She did my lip fillers and I am OBSESSED. I have received so many compliments. I will definitely be returning to ideal image to see talia again for my lip fillers.

They make you feel very comfortable with getting laser treatments! It's pricey but if you can afford it, it's the place to be.

I feel like the person I spoke to was a little pushy with getting me to buy the more expensive package. When I asked questions in regards to the lower costing package. She would immediately talk about the more expensive package. Now I completely regret getting the bigger package and don’t know if I want to come at all.

Haley is so great! Knowledgeable and nice!

I had Haley for laser hair removal and would highly recommend! She is quick, professional, super informative and made the process so easy!

Excellent

Hannah was professional and friendly. She worked fast (which I like 🙂 )