St. Paul Grand Avenue

850 Grand Avenue
Suite No 5
St. Paul, Minnesota 55105
651-802-7111

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Welcome to Ideal Image St. Paul Grand Avenue!

Ideal Image is North America’s #1 provider of non-surgical, aesthetic treatments. We make personal aesthetic and wellness services more affordable, accessible and effective than ever before.

Ideal Image St. Paul Grand Avenue provides personalized treatments that help people look and feel their best. Our extensively trained Medical Professionals and Skin, Face & Body Specialists have nearly 20 years of experience delivering real, natural looking results.

After over 20 million treatments performed, safety is our heritage. Every service offered at Ideal Image St. Paul Grand Avenue is safe, effective, and either FDA-approved or FDA-cleared. Clients can conduct free virtual one-on-one consultations from anywhere, meeting with our medical experts to discuss the perfect treatment plan to fit their goals. We are always here to help!

Ideal Image St. Paul Grand Avenue uses some of the most advanced technologies in the market. The Medical Professionals provide a range of services including laser hair removal, CoolSculpting®, IPL Photofacials, Ultherapy® Skin Lifting, wrinkle relaxers including Botox®, and a suite of facial fillers including Juvéderm®, Restylane®, and Voluma®.

Ideal Image St. Paul Grand Avenue is also proud to offer the Ideal Image Lifetime Guarantee Membership—$1,000 in value for only $250! Get a free popular treatment, Lifetime Guarantee Programs, and year-round VIP pricing! Look Good. Feel Good. Inside and Out. For a Lifetime.

Ideal Image St. Paul Grand Avenue is located at 850 Grand Avenue in one of the most charming neighborhoods in Saint Paul. It’s an area where residents can stroll through beautiful iconic tree lined streets. We are excited to join the unique mix of retail and lifestyle destinations that make up Grand Avenue.

We look forward to seeing you soon at Ideal Image St. Paul Grand Avenue, where Confidence Changes Everything.

4.6/5
4.6 /5
200 Reviews

Google
5.0/5
Nov 8, 2022
Google Ideal Image St. Paul
Made me feel welcome, comfortable and accepted.
Google
1.0/5
Nov 7, 2022
Google Ideal Image St. Paul
false advertisement
Google
4.0/5
Nov 1, 2022
Google Ideal Image St. Paul
Someone from corporate called me letting me know I had a $150 bday credit and could use it in the month of October. I asked if botox was eligible and they said yes and booked my appointment. Luckily I checked last minute but they actually booked it in St. Paul which is not convenient for me at all and not my home store which is Edina (had two appointments there prior so they should have known that!). So when I get there (late and frustrated), I have to wait around just to find out there is no $150 credit. It’s something like $150 off $1000. Obviously I was not told that at all on the phone when I booked. It was very frustrating and misleading. Obviously not the fault of the people at the St. Paul location though. They were very professional and sympathetic but it was still so embarrassing!
Google
1.0/5
Oct 29, 2022
Google Ideal Image St. Paul
Wish I could give negative stars. This company is the absolute WORST. I just drove 45 minutes only to receive a call AFTER I had already arrived in the parking garage that my appointment had been canceled. Mind you, this is the FOURTH time my appointment has been canceled. Yep, you read that right. The fourth time! After prepaying for 4k of treatments I feel thoroughly RIPPED OFF. I should have received 2+ treatments and have only received one. Don’t waste any of your time or money on this company. They need to refund people that they owe treatments to and claim bankruptcy. If I ran any of my businesses like this I would be out of business!!!!!!!!!!!
Google
1.0/5
Oct 26, 2022
Google Ideal Image St. Paul
I came back from vacation where I had no wifi and right from the airport I headed to my appointment only to discover it had been automatically canceled. What is the point of having a no-show fee if you cancel appointments because someone misses a text message and because there was no response you cancel the day before? On top of that to call and reschedule takes forever to get through to someone, so then I had to find time to go in person to reschedule and was off of my regimen, then when I showed up to reschedule I was told that my treatment contract expired. Initially I was told that it was a lifetime guarantee and that I could continue until the problem was solved. I responded that that was great because I’m the worst case scenario; dark, thick and curly hair that grows fast. READ SMALL PRINT. Of course this caveat was not mentioned verbally, but in fine print. After expiration $30 per area each visit and I’m already in for $1700. Luckily I had a conversation with someone else about electrolysis which is permanent, laser hair removal IS NOT. Previous post 1 year ago: My appointment was at 10:40 and I wasn't seen until 10:56 am. Most days it wouldn't matter, but this particular day made me late for a subsequent appointment. Also the esthetician was unfamiliar with my treatment regiment, that I am treated every 4 weeks vs. six because of the speed in which my hair regrows and becomes ingrown. People seem to have different interpretations of what constitutes the jaw line, which I'm paying for.
Google
4.0/5
Oct 18, 2022
Google Ideal Image St. Paul
UPDATE AT BOTTOM. (2 separate appointment reviews) 9/20/2022. I got a text from ideal image stating that there was a costumer appreciation going on and 10% off so I called ideal image to make an appointment, so I made an appointment for Botox and filler: but I wanted to use my ALLĒ points and I also told her I only had cash but I could pay when I got to the appointment and she said that typically you have to pay before so the lady said she would call me back about that. I never got a call back: so I called again a day later and made another appointment for a Botox and filler appointment but the lady only made the appointment for the Botox and said it would be a 30 min appointment :I asked her why it work only be a 30 min appointment if I was getting Botox and filler and she said that she would get it figured out, so the day of my appointment I get a call from ideal image stating they had to cancel my appointment because of an emergency with the nurse: so I rescheduled for another day; I went to my appointment and they said it was only a 30 min Botox appointment. I explained that I drove all the way out there and I had scheduled a Botox and filler appointment l; there was nothing they could do so all I was able to do today as the botox: when the lady charged my card they had on file she did not give me the 10% off like the text that i originally saw that made me call to make an appointment in the first place. i then went ti the front desk to schedule my next appointment and she told me that i had a $75 off coupon for botox. i then asked her why she did not tell me that i had that coupon before i was charged for the botox that i got today!! and she said she cant change it and refund it but she was going to call somebody to try to figure something out. she said she would call me to tell mr what she figured out about trying to reimburse me , but i never got a call!!! so i missed out on 10% off and $75 off !!!! and didn't get my fillers today either and have to come back again 10-18-2022 UPDATE: came back for a photo facial and there was great service. Can’t wait to see what the results are ! I do plan to keep coming back because it is a very clean and professional environment and the nurse is friendly and personable and professional.
Google
5.0/5
Oct 13, 2022
Google Ideal Image St. Paul
My technician Amanda was great! She communicated effectively and thoroughly. What a painless procedure! I will definitely recommend to my family and friends!
Google
5.0/5
Oct 10, 2022
Google Ideal Image St. Paul
Good customer service
Google
5.0/5
Oct 3, 2022
Google Ideal Image St. Paul
Very friendly staff
Google
5.0/5
Sep 30, 2022
Google Ideal Image St. Paul
It was a great experience. My nurse Mady was so very sweet and very great and her job. I will be back.
Google
5.0/5
Sep 29, 2022
Google Ideal Image St. Paul
My Lips Look Great thank you so much ! The whole St. Paul team is so friendly and welcoming. Love coming in to see all of you Beautiful ladies.
Google
5.0/5
Sep 26, 2022
Google Ideal Image St. Paul
it was good
Google
5.0/5
Sep 16, 2022
Google Ideal Image St. Paul
My experience was very pleasant
Google
5.0/5
Sep 6, 2022
Google Ideal Image St. Paul
It was great! Was informed on expectations, procedure and aftercare from an experienced worker. My facial work was done quickly and before I knew it, it was over. Very glad I went with this company for my laser hair removal.
Google
2.0/5
Sep 2, 2022
Google Ideal Image St. Paul
They did not perform the service they agreed to perform. I was cleared by their nurse. After I purchased a year long benefit they said they could not perform the procedure. They refused to reimburse my $250 for the year long benefit.
Google
1.0/5
Aug 31, 2022
Google Ideal Image St. Paul
I scheduled an appointment over the phone with the clinic, but when I showed up, I was told that my appointment was canceled and that the clinician who was supposed to provide my treatment had already left for the day. This was super frustrating since I spoke to a person at the clinic and confirmed my appointment. Further, I had some leftover Botox units from a previous appointment that I was planning to use during this (canceled with no notice) appointment. The receptionist told me that my credits expired after 6 months and that there was no way for me to get them back--nobody communicated this to me during my initial appointment; if they had, I would have scheduled my appointment earlier. Overall, a very disappointing experience that made me feel like I was an unvalued customer in many ways.
Google
5.0/5
Aug 29, 2022
Google Ideal Image St. Paul
Abby was wonderful, she made an uncomfortable process comfortable. I am looking forward to my next treatment.
Google
5.0/5
Aug 19, 2022
Google Ideal Image St. Paul
The front desk staff is amazing! Isabelle is a sweetheart! She made me feel right at home. Janelle did my lip filler and did an absolutely amazing job! I would recommend her 10/10. Not only did she make me feel comfortable during the entire appointment, she fulfilled my expectations. Thank you St Paul Ideal Image!
Google
5.0/5
Aug 17, 2022
Google Ideal Image St. Paul
When I turned 50 just five years ago I started to see drooping in my cheeks, a line right across my forehead and crows feet at the corner of both eyes. I came to accept these changes until my daughter educated me on the benefits of botox. The care coordinators and nurses at Ideal Image St. Paul, told me what they were doing as they went along and checked in with me to make sure I was doing okay between injections. Don't waste time wondering if this is right for you. Just do it.
Google
4.0/5
Aug 16, 2022
Google Ideal Image St. Paul
Good experience with Jen
Google
5.0/5
Aug 3, 2022
Google Ideal Image St. Paul
The team, especially Abby, are extremely respectful, friendly, and supportive. I highly recommend this location
Google
5.0/5
Aug 2, 2022
Google Ideal Image St. Paul
Absolutely a lovely first experience. I will definitely be coming back to Jen. She was very gentle and it was over before I knew it.
Google
5.0/5
Jul 25, 2022
Google Ideal Image St. Paul
My nurse was amazing. She was super friendly and efficient.
Google
5.0/5
Jul 22, 2022
Google Ideal Image St. Paul
I love this place
Google
5.0/5
Jul 20, 2022
Google Ideal Image St. Paul
The staff at St. Paul was great. Friendly, helpful and efficient.
Google
5.0/5
Jul 20, 2022
Google Ideal Image St. Paul
Alexia definitely made this experience the most comfortable and pleasant thus far! This was my third appointment for my full arms and face with ideal image, as well as my third spa location. I have very dark and thick hair but since I’ve started I can tell a major difference in the thickness and regrowth time over the past 5 or so months. Can’t wait to return back to the Grand Ave location! I appreciated the conversation and genuine ladies!
Google
5.0/5
Jul 20, 2022
Google Ideal Image St. Paul
Very fast and very professional with Lila
Google
5.0/5
Jul 20, 2022
Google Ideal Image St. Paul
Alexia is fantastic! She is precise and understanding and so good at her job!
Google
5.0/5
Jul 20, 2022
Google Ideal Image St. Paul
Lila did an amazing job at making me feel comfortable and welcome- on my second session and have already seen results!!
Google
5.0/5
Jul 14, 2022
Google Ideal Image St. Paul
The nurse was super friendly and made me super comfortable- as I was super nervous.
Google
5.0/5
Jul 13, 2022
Google Ideal Image St. Paul
Had Ultherapy treatments. Love the location as I could walk from my house. Both Jennifer and Ashley were great! Super kind and supportive during the “spicy” times of the treatment. I will for sure be back to try other treatments!
Google
2.0/5
Jul 8, 2022
Google Ideal Image St. Paul
The service I got on 7/7 was ok but the actual sculpture was a 3. After it was done it was numb for about six minutes. I just feel that it did do anything like my first visit.
Google
5.0/5
Jul 5, 2022
Google Ideal Image St. Paul
Organized, informative, helpful and friendly
Google
5.0/5
Jun 28, 2022
Google Ideal Image St. Paul
I just finished my third session at this location and am very pleased with the service here! Megan and Jen are both quick and courteous during my visits.
Google
5.0/5
Jun 28, 2022
Google Ideal Image St. Paul
My appointment was with Ashley. She was very nice and friendly. She answered all my questions professionally. Ashley took great care and made sure i was doing okay. I highly recommend Ashley. Ill be back because of her. I missed the girl’s name at receptionist desk however she too was very kind, helpful and knowledgeable!!
Google
5.0/5
Jun 28, 2022
Google Ideal Image St. Paul
Got Botox for the first time here. Absolutely recommend. The staff is very knowledgeable and nice!
Google
5.0/5
Jun 24, 2022
Google Ideal Image St. Paul
Abby was amazing! She was super quick and made me feel very comfortable. The appointment was so fast! Great first experience.
Google
5.0/5
Jun 15, 2022
Google Ideal Image St. Paul
These ladies were the best! I had so much fun and left there feeling like a million bucks!
Google
5.0/5
Jun 14, 2022
Google Ideal Image St. Paul
It was great. I checked in quickly and was seen quickly
Google
5.0/5
Jun 6, 2022
Google Ideal Image St. Paul
I had a really great experience and consultation with my specialist. She helped me feel comfortable and gave me great advice and guidance. I would definitely recommend her and I hope that I can work with her again next time.
Google
3.0/5
Jun 3, 2022
Google Ideal Image St. Paul
So far so good. But I haven't had my procedure yet. So my overall satisfaction will change.
Google
1.0/5
May 31, 2022
Google Ideal Image St. Paul
My technician was awesome! It’s too bad that she has to work for a company that has sales people that lie about the results you will get. I would not recommend ideal image
Google
3.0/5
May 31, 2022
Google Ideal Image St. Paul
Great customer service
Google
5.0/5
May 30, 2022
Google Ideal Image St. Paul
Very great . Good customer service experience with the company and their business the crew was outstanding.
Google
5.0/5
May 27, 2022
Google Ideal Image St. Paul
Felt very comfortable and was able to get through the experience without a lot of breaks.
Google
5.0/5
May 27, 2022
Google Ideal Image St. Paul
Tory was great! IPL isn’t always comfortable, but she made me laugh while I winced 😁. She checked in many times to make sure that I was comfortable with the level
Google
1.0/5
May 27, 2022
Google Ideal Image St. Paul
I arrived for my appointment five minutes early to be told it was auto canceled. I asked why and they told me for not completing the verification process and entering my credit card information which I did complete. I was told i could be seen and made me wait an additional 20 minutes and again was told I could not be seen because they could not find my chart. Then told a manager could call me back no sooner than five days! The lady on the phone told me how would you like to have to work on your day off when referring to the manager taking PTO! Well then there should be a different manager covering for that mager to deal with issues that arise! Horrible service. Spend your money somewhere else where the treatments actually work. Not impressed with the service or the quality of the laser hair removal they provide! Don't let them waste your time and money ! I also would not give it a one star either but it would not let me post this unless I gave it a one star! They deserve no stars!!!
Google
5.0/5
May 20, 2022
Google Ideal Image St. Paul
I have had the best experience at Ideal Image. Everyone I have had contact with has been professional and so friendly. I felt comfortable at all times and that is a big deal with the intimate treatments I was receiving.
Google
4.0/5
May 17, 2022
Google Ideal Image St. Paul
I had a great experience but I wish the staff at the front were a little more friendly and welcoming when you walk in, especially if you’re nervous about your appointment!!
Google
5.0/5
May 16, 2022
Google Ideal Image St. Paul
Amazing staff, very hands on staff who actually care about your results.
Google
5.0/5
May 13, 2022
Google Ideal Image St. Paul
Great staff! Tori is my favorite. Always have availability and super fast service.
Google
1.0/5
May 10, 2022
Google Ideal Image St. Paul
What a HORRIBLE experience. First, I scheduled my appointment 8 weeks ago for my laser hair treatment. 3 days before the treatment, they called to tell me "we are going to have to cancel". They were unable to find any time to schedule my treatment. They then proceeded to tell me the next available appointment was in 6 more weeks. After paying $7,000 for a 16 month treatment plan, its absurd that they can't provide a your services. It is so frustrating that I may not be able to finish my treatments in the allotted time that I have paid for because there is literally no availability among 4 area locations for services. Get it together Ideal Image...If you can't provide the services, STOP taking on new patients and claiming you can provide for them I am NOT happy and I will NOT recommend to others.
Google
5.0/5
May 6, 2022
Google Ideal Image St. Paul
Tori is the best! She made a somewhat painful laser hair removal much more bearable. So appreciate her perfect, quick work and making the experience more enjoyable
Google
5.0/5
May 4, 2022
Google Ideal Image St. Paul
It was great! Super professional, super personable. Hope and Tori were so helpful and friendly. Had a wonderful experience and I'm loving the results!
Google
5.0/5
May 2, 2022
Google Ideal Image St. Paul
Tori at the Saint Paul location is fabulous. She's very thorough and applies great pressure relieving the pain during laser hair removal. She's very personable and effortlessly entertaining making the otherwise painful session go by quickly by taking your attention off the pain while she works. Bravo Tori!
Google
5.0/5
Apr 29, 2022
Google Ideal Image St. Paul
I had the most amazing experience. I had my lips done a few years ago elsewhere, and was traumatized. I was nervous to get them done again, but could not be happier with how comfortable the experience was and how great they turned out!! The team here was so fun and relaxing! 10/10 recommend!!!
Google
5.0/5
Apr 29, 2022
Google Ideal Image St. Paul
Tori took such great care of me today! I was so impressed with how engaging and fun she was, and would definitely go again! Thank you so much for my pretty new lips! 🤍
Google
3.0/5
Apr 28, 2022
Google Ideal Image St. Paul
UPDATE: 5 stars for the nurses. I’m pleased with their bedside manner, knowledge, and the results of the procedures I’ve had. 0 stars for the business model. My first issue is the scheduling— they make it almost impossible to get an appointment. For example, I have called at six times over the past 48 hours, during business hours, and no one answered the phone, even after waiting on hold ten to fifteen minutes each time. The automatic call back feature resulted in me instantly being hung up on as soon as i picked up. The second issue is the lag time in appointments. They’re booking almost two months out for some of the procedures. Thirdly, the rigamarole surrounding the booking— be prepared for lengthy phone calls. zoom consultations, signing multiple contracts because the first one always has an error, super complex pricing and promotions, and paying upfront for some of the procedures— yep, the procedure you won’t be getting for two months, and that stands a good chance of being canceled by the business itself. I had a positive experience at Ideal Image for Cool Sculpting on my chin area today. It was my first cosmetic procedure so I wasn’t sure what to expect. They were very thorough in reviewing my medical history and going over what the procedure would be like, as well as potential side effects. While the positioning of the device was somewhat uncomfortable, I was able to read and be on my phone during the procedure. My skin got very cold, but wasn’t in pain. At the end, the RN massaged the area for two minutes, which was the only painful part of the experience. I’m glad she did though, as it kept the frozen fat cells from clumping up! Looking forward to my follow up appointment and seeing how my profile changes in the next few months.
Google
5.0/5
Apr 25, 2022
Google Ideal Image St. Paul
Tori and Hope were wonderful this morning! Super helpful and informative about my treatments that I had done. Would highly recommend!
Google
5.0/5
Apr 25, 2022
Google Ideal Image St. Paul
Everyone has been incredibly friendly and helpful! Had a little bit of a billing issue but they’ve been patient and helpful fixing it 🙂 Also doesn’t hurt that the laser hair removal is not all that painful and is super quick! 2 sessions in and excited to see some small results already!
Google
5.0/5
Apr 22, 2022
Google Ideal Image St. Paul
Great place. Excellent results.
Google
5.0/5
Apr 20, 2022
Google Ideal Image St. Paul
I had a great experience at this location with Tori. I have had botox and IPL Photofacial done at different times. Very friendly and walk through process. I will definitely go back.
Google
5.0/5
Apr 20, 2022
Google Ideal Image St. Paul
The technician (not sure if that's the right term) was very helpful and nice, thorough. So was the receptionist. I received follow up instructions there and via email which I appreciated. The service itself was only mildly uncomfortable, no real pain, and I've been rather smooth since. Very happy.
Google
5.0/5
Apr 13, 2022
Google Ideal Image St. Paul
Such a beautiful location and friendly staff! My first visit to this site was an amazing experience. #selfcare
Google
5.0/5
Apr 11, 2022
Google Ideal Image St. Paul
Kristine Samvelian was great! She explained everything and answered all my questions and concerns. I’m excited for this!
Google
5.0/5
Apr 5, 2022
Google Ideal Image St. Paul
Michelle was fun and easy to work with! I loved my experience getting Botox in St. Paul, such a beautiful location with great staff.
Google
5.0/5
Apr 1, 2022
Google Ideal Image St. Paul
Welcoming and friendly staff
Google
5.0/5
Mar 31, 2022
Google Ideal Image St. Paul
Megan is my go-to, she is amazing!! She does my laser hair removal and is so thorough and keeps you distracted with fun conversation! Highly recommend!
Google
5.0/5
Mar 31, 2022
Google Ideal Image St. Paul
Meghan was great. She explained every step, asked me how I was doing through out the whole process. Asked if I had any questions. Made sure that I was comfortable. Was very engaging and kind.
Google
5.0/5
Mar 30, 2022
Google Ideal Image St. Paul
While laser hair removal can be painful (but worth it!), the nurses who have done my treatments have been so understanding, kind, and professional! I love coming to Ideal Image for my treatments and have had a great experience here. I saw Renee today and she’s just the best and sweetest - not to mention great at what she does!
Google
5.0/5
Mar 28, 2022
Google Ideal Image St. Paul
Great!!!
Google
5.0/5
Mar 23, 2022
Google Ideal Image St. Paul
Talia is amazing!
Google
5.0/5
Mar 19, 2022
Google Ideal Image St. Paul
All staff and technicians are incredibly kind and helpful, and I’m very satisfied with my treatment results so far. The financing options have also been very helpful and easy to navigate!
Google
5.0/5
Mar 18, 2022
Google Ideal Image St. Paul
Ideal Image Saint Paul location is just THE best! Everyone is helpful and friendly. I have been recommending this location to all my girls! Keep it up ladies you rock!!! Tupi need to get Tori. She’s fun, funny and knowledgeable:D
Google
5.0/5
Mar 17, 2022
Google Ideal Image St. Paul
I love all the ladies here! They are knowledgeable, professional, and make it a fun experience!
Google
5.0/5
Mar 7, 2022
Google Ideal Image St. Paul
I’ve had such great results cool sculpting with Mady. She is very knowledgeable about the treatments and is fun to chat with during the treatment. I feel relaxed during my time with her and I love what she’s done to my abdomen! Highly recommend!
Google
1.0/5
Feb 28, 2022
Google Ideal Image St. Paul
My appointment was cancelled same day. I was not called to avoid coming in. An email was sent to my home address while I was at work. I did not check that email until I arrive at 6:45pm and the doors were locked. I called the number on my phone and they claimed they had called me. That is a complete lie. I had my phone with me all day and the only phone I have is my cell. There was no urgency to prevent me from driving over and to avoid additional inconvenience. I have paid in advance for my sessions and it is completely apparent to me that after payment there is very little concern for me as a customer. I will discourage anyone I know from using Ideal Image. Beth McInerny
Google
5.0/5
Feb 27, 2022
Google Ideal Image St. Paul
been coming here for the past 4 years and laser has SAVED my life! They have beautifully trained RNs and Tori on grand ave is the absolute best please book with her!!!
Google
5.0/5
Feb 23, 2022
Google Ideal Image St. Paul
Your staff at the St .Paul office are very friendly and professional every time I go in for services.
Google
5.0/5
Feb 22, 2022
Google Ideal Image St. Paul
Tori was awesome. If I wasn't so far from that location I would definitely make my Rega visits there!
Google
5.0/5
Feb 16, 2022
Google Ideal Image St. Paul
My nurse, Mady, was wonderful! She treated me so great, answered all my questions, and kept me comfortable. The facility is really nice, clean, and up to date, 10/10 would recommend!
Google
5.0/5
Feb 16, 2022
Google Ideal Image St. Paul
I LOVE this place! All the staff were kind and prompt. I had Mady and Tori for 2 sessions of cool sculpting, And they both took the time to get to know me, check on me, and make my experience above and beyond! They both made me feel very comfortable and were kind enough to walk me through each step of the procedure very thoroughly!
Google
5.0/5
Feb 16, 2022
Google Ideal Image St. Paul
Have gotten both lip filler and tox done at this location by Mady! Super friendly and nice staff, they’re also very professional and will answer all of your questions. 🙂
Google
5.0/5
Feb 7, 2022
Google Ideal Image St. Paul
Michelle assisted me today with my laser hair removal and saying she is THOROUGH is an understatement. You aren’t going to get any spotty hair growing back between appointments. I appreciate that she asked how I was doing multiple times throughout the treatment. I also want to add that she is an incredibly genuine, sweet, and relatable person. I truly felt comfortable and myself the entire time and there wasn’t a single awkward moment. I walked out feeling better than when I had went in and, honestly, like I had made a friend. If you want someone who is not only going to get the job done, but make you feel comfortable, request her at your next appointment or booking - I promise you will thank me (and yourself!) later!
Google
5.0/5
Feb 5, 2022
Google Ideal Image St. Paul
Lori and tori were so helpful and they made sure that I was well taken care of.
Google
5.0/5
Feb 2, 2022
Google Ideal Image St. Paul
I loved Talia. She made my feel very comfortable, yesterday was my first time getting fillers. The staff made me feel very welcomed and at ease, booking my appointment was very easy and communication was amazing. I will be back!
Google
2.0/5
Jan 31, 2022
Google Ideal Image St. Paul
Sales staff made multiple mistakes. Manager tried to help, but she stated she could not get ahold of one of the sales staff. Things did not run smoothly. I waited 2 months to get in. The only positive part of the experience was Michelle, the nurse. She was fabulous. 11 out of 10 for Michelle. 0 out of 10 for the company.
Google
2.0/5
Jan 27, 2022
Google Ideal Image St. Paul
It's been very difficult through the pandemic with communication - unable to get through, then once back to scheduling - no concessions for the gap in treatment, auto canceling appts, conflicting information, unable to connect with manager, once treatment was "completed" - unsatisfying results - still hairs in every area treated....for the amt of money very unsatisfied. Thought Ideal Image would have top of the line equipment - should have gone with my sisters private laser hair removal company her results were top notch. I bought into the lifetime package/pricing & I most likely will not be using any further services.
Google
5.0/5
Jan 18, 2022
Google Ideal Image St. Paul
Megan is absolutely amazing I requested her for my next treatment!
Google
5.0/5
Jan 13, 2022
Google Ideal Image St. Paul
Tori was wonderful and so friendly. She made the experience less painful and let me tell you, “beauty is pain sometimes”, but so worth the effort!
Google
5.0/5
Jan 12, 2022
Google Ideal Image St. Paul
Once again, great experience at Ideal Image - beautiful location, professional staff. Made me feel so comfortable. They are knowledgeable and fully explained everything, and I’m thrilled with the results. Highly recommend.
Google
5.0/5
Jan 12, 2022
Google Ideal Image St. Paul
For some reason my boyfriend’s google account is on my phone, but I’m olivia and I’ve now had two wonderful experiences at ideal! Staff is friendly and personable, and kept checking in on me to make sure I was doing good. Thank you! I’ll be back for more! 🙂
Google
5.0/5
Jan 4, 2022
Google Ideal Image St. Paul
I had a really good time and my nurse did a really good job and I’m excited to come back
Google
1.0/5
Dec 30, 2021
Google Ideal Image St. Paul
Let me start by saying I usually go to the Woodbury location in MN. I travel over an hour away for these appointments. I get a lot of laser done to my body. (PCOS) I had been pregnant, so I had my treatments held until baby was born. When I set up my first appointment back, Woodbury said they wouldn't have an appointment until further out than St. Paul's location, and offered an appointment there. I took it since it's around 20 minutes added time. I will say that the nurse was very pleasant and kind. The front desk was whole issue. They made me feel as I were interrupting their visiting time. Upon completing my treatment, I asked to see if I could find out when the next available would be in Woodbury only because it's a little closer and I was used to them. (Love my original spot and HIGHLY recommend them!) She told me when and I agreed, and she booked it. Fast forward to appointment day, it dawned on me I never got a text saying they would see that day. I called only to find out that it was never booked. If I only was getting one spot done, it wouldn't have been a big deal. But, between the commute, planning a babysitter for my baby, and how much I have spent on these treatments, I was very upset that I was lied to. Even helping me set an appointment up appeared to be bothersome to them. Thankfully Woodbury reached out and corrected everything. I would recommend ideal image woodbury, but never St. Paul due to the front desk help.
Google
5.0/5
Dec 27, 2021
Google Ideal Image St. Paul
Had great experience with amazing results! Highly recommended 🤩
Google
1.0/5
Dec 26, 2021
Google Ideal Image St. Paul
Well... I was burned badly on my face and neck from a laser and called to ask for help in healing from said burn and future hyperpigmentation. I was asked to send in pictures and was then told to use hydrocortisone cream. I was also contacted by a representative saying that they were going to have the general manager reach out to me and that was months ago now. I have not heard anything. I have been a customer for years and would love to keep coming back, but I think at this point I am really disappointed by how this situation has been handled.
Google
5.0/5
Dec 22, 2021
Google Ideal Image St. Paul
I loved Talia! She made me feel comfortable and kept my anxieties at bay. She could tell I was nervous and provided me a little ice pack to keep my hands and mind busy. I thoroughly enjoyed it and will be back to see her.
Google
1.0/5
Dec 17, 2021
Google Ideal Image St. Paul
Super upset about my experience with Ideal Image. I was very excited for my service there. I waited two months for my appointment, took extra time off of work, drove over an hour to the salon, got there and waited another hour after my scheduled time to be hooked up to the coolsculpting machine because another customer was using it. I was told about the side effects of my procedure that was not given in my consultation which was a little upsetting because I had never heard this information before. After 15 minutes into my procedure the machine shut off. They explained that this can happen due to the temperature in the room or maybe damaged tissue that I had.. basically the machine didn't like me and I had to stop the procedure and cannot continue any further for at least 24 hours (reschedule the entire appointment) due to safety protocol. Not once was this ever mentioned as a possibility to even happen. I was in tears leaving the salon and super upset about how everything went. I was super uncomfortable with the information given right before the procedure and the machine shutting off as well. I understand this was not anyone's fault but I had not felt right going through with this any further. After taking some time to think about the events that happened I no longer wanted to go through with the procedure and decided to reach out. I recieved a call weeks after I let the salon know what happened and spoke with a gal (later found out it was the lady who did my consultation) I tried explaining what happened, in tears again, on the phone the employee I spoke with was very snotty and had no compassion whatsoever. She stated this was all in the contract I signed, continued to interrupt me, argue and had nothing to say but "I don't know what to tell you" and eventually hung up on me. It almost appears to me as if she was covering her own tracks because SHE was the one who left out the important details. During a consultation information like this should be talked about and the service provider should go through the contract sufficiently so the customer can be fully aware of what they are getting into. ESPECIALLY the main 3 side effects to the procedure because that would of made a difference in my decision to go through with it or not. We even talked about side effects/aftermath of the procedure and she failed to mention these 3 big main issues that can occur. I feel as if I was tricked. I had to let the woman know multiple times after my consultation that I needed a minute to think about it because she was jumping down my throat to get me to pay for it right, then and there. Even more so after that conversation I really did not want to get this treatment done. They said the only way I could get my money back is if I come back and try the procedure again and it doesn't work than they could file a claim. I honestly feel like contacting the BBB about this issue and how she didn't provide information to me that 100% should of been told to me during the consultation. I wish I was interested in their other services they have to offer but I am just not comfortable doing any MedSpa treatments. The situation was handled very poorly and something more should of been done.
Google
5.0/5
Dec 16, 2021
Google Ideal Image St. Paul
All the nurses at Ideal Image are amazing. I highly recommend them for laser hair removal.
Google
5.0/5
Dec 15, 2021
Google Ideal Image St. Paul
Sam and her team are Absolutely amazing!! Super professional and personable I felt so taken care of and I knew I was in good hands