Angela put me at ease and explained the process well

Angela was so sweet and comforting during my first treatment! Highly recommend

Dexter was GREAT! This was my very first experience and he did a good job of preparing me for what to expect. He also answered all of my questions and helped to make it a pleasurable appointment even through treatment.

The best thing about Ideal Image are the aestheticians. Both Dexter and Angela provided fabulous, caring service.

Amy Duprey made me feel very comfortable. I'm so excited to start this journey

Wonderful

I was so scared. Angela & Dexter were so awesome. They talked me through it. It didn't hurt and I'm totally satisfied. I can't wait to come get more services from Ideal Image and the crew!!!

Good experience very nice and patient and helpful

I just love my Dexter!!! So professional, good communication, and patient. Westport location is perfect. The whole staff is very welcoming.

I would NOT recommend Ideal Image to ANYONE. I don't know whether their lasers work or not because I never got treated. I had a free Zoom Consultation on March 17, 2021 and was very clear with my areas of concern, I showed her my face and I was quoted and agreed to pay $2,205.80. I paid $500 down payment (about $400 more than was required because I was SOLD, I WANTED TO BUY THE TREATMENT) I went to my appointment a few hours later and the Technician said I need to pay an additional $2,600 to have the areas treated that I need treated bringing the total up to more like $5,100 which I never would have agreed to. I left because I felt I had been tricked. The technician told me on my way out "We don't give refunds". Really? You lie about what I am going to pay, take my money, try to double the price and then say your keeping my money when you haven't even touched me? UGH!!!!!!!!!!! No one has time for this, especially me. I am a business owner and I would not be in business if I treated any of my clients the way I was treated that day. The Manager called me and "made it right". She gave me a different contract for the same price and set me up with another appointment. That appointment was for today, April 2, 2021. Their office called me yesterday and told me NOT to come in or up to the door until I was called. I arrived right around my scheduled appointment time and parked right in front of the building. NO ONE CALLED. I called them, no one answered. I called again and was told that I was a "No Show" and they wanted to reschedule my appointment for ANOTHER DAY. Angry and perplexed, I went inside and was told I would have to reschedule. Fool me once, shame on you. Fool me twice and forget about it. I'm done with this place. Lies, trickery, and poor communication skills. Beware, they will lie and all they want is your money they don't even care if they treat you or not. Let alone treat you well. DISGUSTED!!!!!!!!!!!

Breanna created a great experience. Explaining everything as she went along. I would highly recommend Ideal Image and Breanna

Prompt, no waiting.

Dexter was absolutely fabulous! The service I received was absolutely perfect. Also-he was extremely knowledgable about different services I was interested in, and which would best suit my needs. Ideal Image has always been a great experience. I'll be a loyal customer for years to come.

I absolutely love the service, kindness, and professionalism of this staff! The results are mind blowing! Dexter has been working with me and he makes sure to make the sessions comfortable and easy going! Love it and absolutely recommend it!

Very inviting and relaxing environment. They explained everything very well and made me feel super comfortable!

Staff is very professional. My touch up treatment again was quick and easy! I had Angela as my treatment provider and she was awesome!

Angela Fox is fabulous!! I get BBL for treatment of my rosacea. Be sure to ask for her. She is very knowledgeable and is excellent at the BBL treatment!! I highly recommend her!!

Dexter did a great job on my lip filler, he is super friendly and sweet. I used to go to a plastic surgeon and will come back to him now. You better believe it!

Very nice group of people. Fast and didn't have to wait long to be seen. Tho it's great for them to be busy, it is not so great for me because of the long wait to schedule.

What a wonderful experience! Dexter was so kind and did an amazing job. I will definitely be back!

Quick, easy and i left feeling like a million bucks!!! Highly recommend dexter

I paid for three cool sculpting treatments. When I arrived, I was told I only needed two. I asked for a refund and was told it would have to be approved and could take up to 30 days. They were happy to take my money but are dragging their feet to remedy the situation. I can’t even get the manager to call me back. I will absolutely let all friends and Acquaintances my difficulty with this company. It’s been several weeks since I posted this review. The issue has still not been resolved. I get emails saying that they’re concerned about my poor experience but nobody ever follows up. Now I can’t even get anybody to return my calls.

My experience was horrible. The injector (Dexter) pinched my right lip so aggressively that it caused a half-dollar sized bruise AND my lips are completely uneven. I look terrible and am very, very dis-satisfied. Very. I tried talking to the manager, who was very condescending, and got nowhere. It was a terrible and I would never recommend this Med Spa to anyone.

My service was excellent and the technician was amazing

Quick and easy

Angela was excellent at educating about the laser hair removal process! I knew what to expect throughout the procedure. She is an honest, kind professional that genuinely cares about her patients!

I’m a little over half way over with my laser hair removal treatments and very happy with my results. I signed up during the lockdown, so the start time was a little delayed but in no fault of theirs. I love I can get weekend appointments that work around my schedule. I have seen multiple nurses for my treatments and they have all been great and knowledgeable. Angela, in particular, was extremely throughout, listened to any concerns I had and explained the whole process. Would definitely recommend coming here for your treatments!

I loved it! Everyone was super friendly and made the experience like I remembered. Would definitely go back for any other service.

Dexter was amazing! Quick and professional! Loved my experience.

Wonderful excellent experience!!!

Great customer service and they always get you in and out for your appointments quickly. Angela is amazing and makes you feel at ease during treatments!

Excellent customer service! Five Stars!

Dexter was so kind and put me at ease during my visit! I look forward to my next visit!

Angela was really great and made my experience top notch.

Ashten is the best. So patient, kind, and made sure I was taking care of.

I needed to get in early (arrived an hour early for my appointment) and they squeezed me in! The group at Westport kc location is top notch

I had my first ever laser hair removal session today. Dexter was fastidious, knowledgeable, and quickly put my anxiety at ease while making sure I wasn’t in too much pain. I look forward to my future appointments and can’t wait to see the final results!

Awesome!!! The staff was so helpful and informative. Very nice, clean facility. I felt very comfortable during my laser hair removal procedure

Ashton was amazing. She was super easy to talk to and kept me calm when I was pretty nervous. Not to mention my lips already look amazing and the swelling still needs to subside!

Easy. Painless. Thorough. I actually don’t dread my appointments cause I know they make it this way!

They were all great to work with and took care in explaining what they were doing. They made sure I knew what to do after my procedure for follow up care at home. I can’t to go there again.

Your prices are insane! Lowest cost is at $65 for 16 months, really? Within 16 months, I’m more than likely going to be well over done with sessions as your “expert consultant” told me most people are done within 8-9 months! Also, I’m paying you $65 + every four weeks but appointments vary from 4/6 weeks? Yeah right! Try so rip someone else off.

Ideal Image in Westport has been amazing. Very professional. They always take the time to talk through my treatments and what I should expect. Great experience!

Professional and welcoming, Alexis was great and so were the ladies up front!

Front office staff is super friendly and helpful! I’ve had Angela for my laser hair removal twice now, and she’s the best! Super friendly, helpful, patient, and funny! I would 100% recommend anyone to go here!

I was a little disappointed that I did not see the representative on the zoom call. All I could see was a picture of the person I was chatting with, just curious why that happened.

I can't say enough nice things about Angela! She is so patient and professional. She has the loveliest personality! I would definitely recommend her for any treatment!

Very friendly staff

Angela was my nurse for my most recent treatment and she is amazing!!! All of the nurses are great but she is my favorite. She walked me through it and was fast and efficient... which is what we all want when getting lasered. I highly recommend ideal image. I saw results after one treatment and barely have any hair after my 6th treatment.

Great experience with the consultation.

I went to Angela for Botox and had quite a few questions about it and different products and she was so friendly and answered all my questions and I never felt rushed and felt valued as a customer! The Botox did not hurt at all...she was amazing!

ANGELA IS AN ANGEL, she was the most helpful nurse I have gotten. Gave me an ice pack was patient with me while I was having troubles, very kind. Made me laugh and made it personal to me. Great conversation and I left feeling so happy and great full. Thank you Angela. You are truly amazing. She was also the only doctor during my entire process to give me info on things that would have been helpful during my entire process of all 9 treatments... this nurse honestly deserves a raise and some humble recognition because she was by far the only doctor who treated me how I felt I should be treated my entire process. Thank you Angela ! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🙏🏼

I've been going to Ideal Image in Westport for a few years now and I am truly blown away by how wonderful and professional the whole team is there. Everyone is very present and welcoming and goes above and beyond to make you feel at ease and relaxed. I sincerely appreciate how they have adapted in the age of COVID-19 and how attentive they are in taking measures to ensure we all stay healthy and happy. I always receive a quick response from Ideal when I call about new services or scheduling an appointment. Tia went above and beyond when scheduling me and took tune to teach me about Ultherapy and BBL. She had wonderful insight as to what the treatments entails as well as how to build off of them for better and long lasting results. They aren't afraid to say "no" to clients and always, always, always put safety first and would rather error or delay in the side of caution. Tia was truly wonderful, informative, present, kind and fun to talk to in scheduling my appointments and purchasing services. Angela has been my nurse for Ultherapy and she is an amazing cheerleader and so fun to be around. She took excellent care of me and set my expectations for my treatment. She wasn't afraid to let me know it would be painful and uncomfortable but let me know that we could pause, stop or reschedule at anytime. She was amazing and truly skilled at walking me through the laser treatment and encouraging me on through the session. She was a delight to talk with and so positive to be around. She really made what could have been a truly intense and uncomfortable services, actually pleasant despite the unique pain from the laser. LOL I know I'm rambling on but I can't say how truly pleased I am with my experience at Ideal Image. I'm excited to see my results get better and better, and look forward to working with them again in the future.

Dexter was very abrasive and rough with me today he poked me 4 times on the left side (crows feet )and 3 on the right I asked him why and he said it was a bad stick. I have been here a couple times previously for the same treatment and the nurses were professional and gentle; so I know what I am talking about. I would advise you to inform the agency that sent him to never let him come back to your locations. He is bad for business

Angela was very professional and took the time to discuss everything with me. I will definitely go back.

This place is amazing! Angela is the most amazing medpro ever! She not only performs your treatment, she will educate you about it and any other treatments they have available! The best part about this company is that they try the treatments (some) themselves personally so they can relate to their clients in a more personal level! I have wonderful results with my treatments! Definitely recommend!

Dexter was amazing! I have been so nervous to get cool sculpting but also very excited. Dexter made the experience very comfortable with little discomfort. I would highly recommend this place for your beauty needs!

Another wonderful visit to my favorite medpros at Ideal Image in Westport! Conner did an amazing job taking care of me today!! And Anna was so great at the front desk and made my checking in and checking out so fast and easy! I love the team there!

The consultant was very knowledgeable of the company and how the process would go.

I had what is known as the most painful service they offer, Ultherapy and Angela was so kind, funny and fun, we chatted and laughed through the process and I hardly noticed the discomfort. Very professional, great prices and close to my house. I will most certainly be back!

Angela (?— I lost my notebook I had written her name down in) worked on my face today. I was very anxious about this as I had been told this was a pretty painful procedure. She talked w/ me, let me freak out a little and calmed me down. I kept telling her she was my rock. She’s a delight and always offered words of encouragement when I was getting restless. 11/10 recommend!!

I love the way my hair is disappearing. They answer all the questions I have.

Lauren was great, friendly, kind and professional! All of the staff was amazing 👏 😍 glad to continue my journey with them to being hair free ♡

Had my first BBL treatment here and loved my experience! Ask for Dexter! He made me feel so at ease about the treatment, very knowledgeable about the services, and being one that has done BBL himself, was a great example of how effective the treatment is! In addition, Ideal Image took their COVID precautions very seriously. When I entered the building, there was no one else in the waiting room, they took my temperature, and immediately took me back to my treatment room. Thanks Ideal Image for taking such great care of your clients!

Dexter was awesome, professional and quick.

Very satisfied

Very nice and helpful staff. Informative on products and services.

Dexter was insightful and very kind in his approach. I enjoyed his enthusiasm in helping me bring new at this.

The whole front desk staff and especially Angela are amazing!! I showed up on the wrong day for my appointment and they happily fit me in so I didn’t have to come back. Angela is so friendly, bubbly and offers so much knowledge and expertise. She’s my favorite technician!! Angela deserves a raise!!!

I love Ideal Image. Several years ago I went for facial hair removal, and was recently able to go back for another treatment with my lifetime guarantee. Only paid a copay and was in and out in 30 minutes. Ashton was amazing and kind. I really appreciate the staff and how accommodating they are. They have quality services and having this done was life changing for me and my confidence.

Absolutely the best experience I have had with Botox and Fillers!!! Go see her you won’t regret it

Dexter was very thorough and did a great job. He communicated very well during the treatment what he would be doing next.

Hands down the worst experience of my life in regards to Botox and fillers. I have had fillers and Botox for over 10 years. This company calls and texts non stop becuase no one there seems to know what they are doing. Plus they have a “salesman” call you for a “consultation” where they discuss everything you want done and what packages they have. After buying a 2 year package, discussing my medical history and allergies I was told someone else will have to call me to set up the appointment. 5 calls later I finally get scheduled for the appointment. I go in and they review all my paperwork and tell me they can’t administer the fillers because of a potential allergy. Okay. I have had fillers for 10 years but okay. I get you may not be comfortable but thanks for wasting my time and then after spending over $2k on this package tell me they have to put in a case request to “try” to get me a refund. Are you kidding me. I have since called a few of my friends who went here and they all agree it was the worst experience they have ever had. They all said they will never go back and they have all went to other local places that were so much better. I encouraged them to leave reviews as well because had I seen the awful reviews I would have ever wasted my time with this horrible company.

Conner was amazing, the best yet!!!! Go see her!

Baxter was amazing at explaining to me what he was doing and to make me comfortable. I am extremely afraid of needles. I will be back to see Baxter and to receive his services. Highly recommend Ideal Image!

This place is all potions and elixirs. Don't be a stooge and throw away several thousand dollars like I did. "Permanent" hair removal was how they got me. Apparently their idea of "permanent" is a few/several months.

Not fond of saying hair removal to get me to sign a contract and explained condescend ling today that if I can invent a machine that removes blond air I get rich! So now the long blond hairs that grow no one knew today how best to deal with those. If you say upon the contract your black hairs that turn blond will need to be shaved it is more honest. Instead I got I will never have to shave again so I paid for treatment but hair is still growing and longer/strange with no one advising what to do. Except a scenario that makes no sense!

Angela was awesome. There were few hiccups with my scheduling but they got me in and took the best care of me. I would 100% recommend this location if your in the kansas city area.

Angela was very informative and nice to work with. I had the cool sculpting done on my abdominal area and it wasn't nearly as painful as I thought.

Nurses are always super super nice. I’m suppose to get a treatment every 6 weeks but they have overbooked sooooo much they don’t have open appointments till December. Also, extremely extremely over priced I’ve found out lately. Disappointing to say the least.. Update!! After leaving this review they call me and magically can get me in when I needed to be in to begin with. This was my 4th laser hair removal. I don’t shave because I don’t really need to at this point.....the nurse burnt me! I mean two open blisters and 3 scabs 😳😳. I left a message and a nurse called me to say put triple antibiotic ointment on it and I shouldn’t shave. I told her I didn’t and also sent her pictures of the burns. No response or anything. Guess she just wanted to see them?

I purchased a service and was later told there wasn’t anyone who could perform the service. I asked for a refund and was told it would be 7-10 days. It has now been 3 months. They referred me to a “specialist “ who is supposed to process refunds. I have left 4 messages over the course of 2 weeks and have not received a call back. This entire process has been unprofessional and very frustrating. Update: I spoke with a specialist and they said they cannot offer a refund. They said I can only exchange the service for something else. This is absurd! To sell a service, not be able to provide the service and then refuse a refund. Highly unethical and I will be filing a complaint.

Angela is super helpful and made my experience worth it!

I worked with Breanna and she is wonderful. She is great at explaining the process throughout the appointment and very receptive to hearing what works for the customer. Professional throughout. Brianna makes laser hair removal as painless as possible. Thanks again!

Fast and easy

As a newbie, I had a great experience getting treatment from Angela. She was polite, professional, and very knowledgeable. Getting laser hair removal can be painful, so Angela was very patient with me and coached me through the whole process - she stopped when I needed a break and did not make me feel bad about it. Going forward I will request her for my remaining appointments. Btw, the numbing cream is pricy and did absolutely nothing for me.

Dexter was amazing! Quick, thorough and totally made me feel comfortable . Well run office and clean!

Dexter at Ideal is amazing!!! So fast, so thorough and made getting lasered easy peasy! 100% would recommend to EVERYONE!

Just had my first laser hair appointment and angela the nurse who did my laser hair treatment was very professional and extremely knowledgeable. Definitely recommend seeing her and this place!

Angela did such a great job with my laser hair removal on my feet and bikini line. She provided some helpful suggestions during the service. Extremely professional and personable. Would definitely recommend seeing her for your next treatment.

Friendly staff. Lately Chelsay Russell assisted me in getting everything resolved for me. I totally appreciate her help, super fast response and very professional and friendly. Keep up the good work! Thanks!

Don’t go here. Especially for Coolsculpting. You will not get fully informed consent or honesty about the risks. They are overpriced with questionable sales tactics. If you develop a serious complication, as I did, they will skirt the issue and find a way to blame you. This clinic and their deceptive tactics has cost me a tremendous amount physically, emotionally, and financially.

Amazing experience!!! Will definitely recommend to others!!!

My virtual experience was great! I haven’t had my first visit yet but the one in one consultation was very informational and helpful! I look forward to starting the process!!!!

Been coming to ideal image since 2012 for laser hair removal. I have to say my recent experience with Dexter was great. He was the fastest and most thorough. There has been one small area that continued to be missed (even after I voiced the area hasn’t been treated well) and Dexter made sure he treated it with the laser right away. Extremely happy about this. Ideal is still more expensive compared to other places (so minus one star) but I’m satisfied with my experience overall.

I love Ideal Image. Been coming here for years. I've seen great results. Front desk and nursing staff are great as well.

Had a great experience at my first appointment!

Everything went good

Unbelievably bad business!!!! Seriously!! Do you really want someone doing a surgical procedure on you that can’t even talk to you on the phone, cannot seem to schedule you, tells you they will call back and doesn’t and won’t seem to refund your money!!! Not worth the risk. I contacted them originally, which was difficult to do but I was persistent. I wanted pricing for botox and lip fill. I heard they had a special. I was setup for an online consultation which went well and she sold me on a $500 fill. I paid for it by credit card and was told I would be contacted for an appointment to be set up. I have never been contacted. I called 2 times before I finally talked to someone who told me they could not get me into the calendar until mid-December. In my opinion a 4 month wait is not acceptable!! I said I would need a refund. They said someone would call me. I waited over a week. No one called me. I called again and again. Finally waiting 10 minutes on the line to receive the supervisor of scheduling who assured me she would take care if it. She told me that even the next closest spa which was an hour away from me was book up until December. She said she would try to get me in somewhere but would need to call me back. It’s been 5 days with no call. I want a refund of my $500. Seriously horrible service. I will take my money elsewhere.