I enjoyed my consultation with Kimberly furlough. She was attentive, shared all the information I needed and answered all my questions

I was told my laser hair removal appt was covered under my original plan when I scheduled my appt just to show up and be told I have to pay because it was outside of my plan.

Laser hair removal is NOT a fun experience but WOW are the results worth it! What’s more, Mandy at Omaha’s Ideal Image is so careful, skilled, and warm that she has me laughing DURING treatments at some of her funny stories. She definitely knows what she’s doing - minimizing the discomfort and accommodating my concerns. I always request her for my appointments because I know I’ll be in great hands.

It was my first time with this procedure and they made it very clear what was going to happen before, during, and after. I was nervous and they let me proceed at my own pace.

Friendly, informative and quick!!

This is the third time I have been to this location in Omaha, Ne but the first for the cool sculpting and had the best experience. The nurse was very professional, thorough in the explanation of what to expect during and after the procedure and how to manage my after cares. Every visit with the Omaha team is really a wonderful experience as the whole team is very professional and always have an upbeat attitude.

Every appointment is fast and very professional. So happy I decided to get services from Ideal Images!

Wonderful!!!

Professional, friendly,clean,

The “lady” that did the consultation was beyond rude! She seemed like she had a million other things that she would rather be doing than her job. Her attitude was one of almost contempt. Very abrasive and although your prices were fair. I would rather pay more and go somewhere that the personnel is not so hostile

Asked questions about my redhair and likelihood of laser treatment working. Unable to get a clear answer over video call, which I understand. Asked about in person consultation the sales rep made it seem as though I could not do an in person consultation. Was being pressured into signing up for the $3000 packaged and told that if I get to my appointment and the nurse said it wouldn't work on my hair I could get a refund. Asked to get the quote emailed. I was interested in seeing the contract and the refund policy. Sales rep abruptly said she would email, and hung up. I never received my quote via email. Clearly the sales rep did not care about my concerns, and was only interested in pressuring me into buying a service that may not be a good fit for me. Totally turned off from ideal image and have already spread the word to multiple other people who were interested in laser hair removal about the horrible experience with the sales rep.

First time here and I’m in literally amazement. So quick as well. Thank y’all very much!

Went in with my first appointment. I had tried laser hair removal at a different company and was not satisfied with my results. Tara was extremely professional and told me about the different types of lasers. She made me feel really comfortable and continued talking to me to try to take my mind off the procedure (very sharp rubber band snaps). I was out in less than 20 minutes.

Everyone is always so professional, welcoming, and informative. I genuinely appreciate everyone that I have encountered at your Omaha location, such lovely people.

Had my first hair removal appointment a couple weeks ago. When I left I wasn't fully satisfied because I had higher expectations i guess but after a couple days all the hairs magically disappeared and not yet returned. Very impressed after just one visit. I will continue to go every 6 weeks through the course of my payment plan. Not too mention I was literally in and out within minutes. Amazing!

Excellent

Very professional in and out quickly

Kim does an amazing job

Always friendly! They get me right back at my appointment time and I’m in and out. Good results so far also!

Tara is amazing! She made me so comfortable, the process was easy and quick. 10/10 every time!

Everyone was so nice and informative from the moment I walked in the door until the moment I left. The nurse who did my treatment was incredibly kind and helpful, made me actually feel comfortable in a not so comfortable situation.

Great results! Love the staff here as well. Super friendly and amazing!!! Highly recommend.

Great service, and friendly front desk staff

Excellent service.

Very friendly the lazor tech do such a great job

The team member that worked with me today was great, this was my first visit to this location. She could tell that I wasn’t super happy with my total treatments and is going above and beyond to try to remedy the issue for me and hopefully not require as many touch ups in the future.

Amazing results and a great friendly helpful staff!

Very professional, clean, and comfortable.

I saw Kim for laser hair removal. She made me feel very comfortable in what could have been an awkward situation. The staff up front was friendly and sweet. I would recommend this place to any of my friends or family.

Love this place they are kind professional and completely understand what I need. Love them

Kim is great. So excited for the results.

I have tried numerous times to get a full refund after canceling to their conditions. I have canceled appointments multiple times with the company still calling me to confirm times. I do not recommend this business. I will be contacting the BBB.

Not good. By the phone they told me it was my last appointment for laser and when I got there, told me my last appointment was the last one I had before so I have to pay now for re touches ? ?? It’s not even 2 month for my last one and I still have some hairs some parts, this is not good. Now I have to pay more for those parts, ridiculous.

Tara did my 2nd cool sculpting treatment today. I was just scheduled for a follow up but she managed to fit me in which was great. Not at my full result time period yet but do see a slight difference 👍

Practitioners are kind and professional. Clinic is clean. Results are fantastic!

I came in for laser hair removal. 2nd session took a lot less time than the 1st. I'm very pleased with the results so far. The technician was very nice and treated me with care and respect. She did a very thorough job.

Excellent. I had laser hair removal and even tho I’m not done with the treatment the progress is extremely noticeable. The staff is friendly and they have been good at reminding me about appointments and rescheduling when my job gets in the way.

The gals there made me feel so incredibly comfortable in an uncomfortable situation. So so so very friendly

Felt very comfortable during my session and look forward to my next visit!:)

Nurse was totally professional and made me feel super comfortable. Process was quick and easy! Highly recommend ideal image to anyone looking for quality permanent hair removal!!!

Mandy esterling is the best. She gives excellent service and makes sure you understand everything! All the staff at ideal images rock!

Excellent service !

⭐⭐⭐⭐⭐

Great place!

Knowledgable professionals providing care that make the experience comfortable and efficient

I had a great first time experience!! The staff was very friendly and did such a great job at calming my nerves, will definitely be back.

Had a great first experience! I had never gotten injections before and they were very professional and reassuring. The front office staff was very welcoming!

What a great experience!! The staff at Ideal Image are absolutely wonderful! The front desk staff did an amazing job of educating me on Dysport and were so friendly and helpful. And, the nurses were wonderful and walked me through the process step by step relieving the slight anxiety I had. THANK YOU to the team at Ideal Image!

Very nice stuff. Seemed professional, but down to earth

The consult was full of information, was well presented and I felt heard. Not sure about all the rest as I have not had any procedures done yet. So we'll see.

HORRIBLE CUSTOMER SERVICE! I have gotten laser hair removal from ideal image (Towson, MD) for 3 years without issues. I recently moved to Omaha and transferred lifetime membership to this location. The first treatment was fine but with the second one I got a horrible burn and still have scars. The nurse who worked on me was clearly not trained. There was no change in settings and I had no additional risk factors such as sun exposure. I went back to them the next day and they connected me with the 'medical team' and lady called me and apologized and promised to 'check on me' in a few days. This was two weeks ago and I have received zero calls, text or zero emails. All they could offer to me was to apply this really potent steroid to my burn which I being a doctor know is not the right thing to do. Please be very careful! Side effects happen in the field of medicine all the time but its about how they are responded to. This is the worst customer service I have ever experienced. There was no dermatologist who could talk to me or follow up to see if I am left with scars. They only cared about the money which they got from the treatment. And they do charge A LOT of money, even the 'lifetime membership' is scam its still 120$ for just the face per session. I will for sure not go back to this place who has no decency to follow up on customers after they have a thermal burns and have no decency to compensate in any way.

I've had a few treatments here and have always been extremely pleased. The staff is great and treatments are very effective.

The girls at the front desk were so friendly and kind. Tara took great care of me!!

Such a great experience at ideal image! Everyone was so nice and made me feel comfortable! Highly recommend

Best location I’ve ever been to. The staff are always great here!

I will never work with this company again. I was unable to get any help from anyone for 4 months, had to work with the bank to cancel. There was no communication from you or consideration on the timeline agreed upon. I feel like you are crooks and have been deceived and cheated out of the treatments I had been promised about by the consultant.

I had a cool sculpting treatment done and the team was very professional, informative and made sure I was comfortable for the duration of my long treatment. The treatment didn't hurt at all and I received a follow up call to check in how the area was feeling the next day. Highly recommended! Wonderfully caring (and fun) staff!

I am about halfway through my treatments. My experience has been great so far! Comfortable environment and have seen so much progress even after my very first visit! Highly recommend.

I worked with Kim and had Ultherapy done....a birthday gift to myself as I embark on my adventure into my 50's. She was so nice and professional...she explained exactly what the procedure does, how it works, what results are typically seen and when to expect seeing results. On my second appointment I bought a lifetime membership and already have my next sessions booked for BBL ! The manager, receptionist and Kim were all so welcoming, professional and I really felt comfortable there. I can't recommend this place enough! Thank you, ladies!

Had my second appointment today with Kim. She was super professional and friendly, we ended up chit chatting the entire time I almost forgot I was getting laser hair removal!!

I love how comfortable and cared about I feel during my treatments. Everyone is friendly and communication is great!!!

Very clean office, excellent customer service, covid regulations followed perfectly,very happy with the services.

professional, timely and friendly

My phone consultant was professional and understood my needs

Kim was awesome

I had a great experience!! I was in great hands and can’t wait to come back!!

Jamie was incredibly professional and knowledgeable. From my guest interaction with Ideal Image I knew I'd be in good hands. Jamie was wonderful and made me feel comfortable every step of the way. I'd highly recommend Ideal Image and Jamie to anyone!

Ideal Image is wonderful! Friendly staff, good communication, and quality services!

Nice place, nice people, and good quality. But the hair removal was more painful than i expected.

Had a great consultant. Answered all questions and patient and thoughtful. Looking forward to my treatment.

I had a great experience today getting Volluma! The girls were so sweet and answered any questions I had. I can’t wait to come back to see Kim!

WATCH OUT!!!!!!!! They set you up with the purchase package!!!! I purchased a package and had several great experiences with them. I was told last week that my account was flagged by corporate as being nearly paid and if I was willing to pay it off completely, I would get a discount. I figured, why not, they are good people. On my next visit, they didn't do an area that they normally did. I realized it when I got and called them and they told me to come back. They said that area was never worked on and they were going to bring out my chart. That area has been worked on several times by them and others. They were rude and disrespectful. I asked for the manager and she said, "I am the manager". Do NOT ever pay these people their full payment before receiving your services! I got up and walked out. They showed their true colors. When they told me to come back, it was a setup. They were waiting for me to try and get more money. There are a lot of other places, I would never recommend this place to anyone.

Awesome and friendly. Saw an immediate reduction in hair

I had botox & voluma done with Jamie and so far I'm loving the results! If I could figure out a way to post pics I will

Such a wonderful experience and great staff! Jamie was so efficient and informative during my session.

Started to see reduction in hair right away!!!!

I received the best care from Ideal Image and nurse Jamie. The fact Jamie was in charge of my treatments every time made the experience that more enjoyable. Overall, the business took care of me. They were extremely professional, personable and understanding. I had no issues getting rescheduled during the pandemic. I received two-three treatments after businesses re-opened and Ideal Image followed all requirements and more to ensure the safety of their clients. In regards to the treatments I no longer have any irritation nor need to shave. I do have about less than 3% of my hair in those areas however they are very fine and not noticeable to the naked eye. Already booking my next consultation for another area. #DitchTheRazor

This location has taken great care with their work and taken appropriate COVID precautions since I've been receiving laser hair treatments. Jamie and others in this office have been true professionals. I highly recommend them to those interested in Laser Hair Removal. Loving my results 😁😍

Very professional and courteous

Very nice place and people; always on top of scheduling. They have been exceptional during this time with appointments and payment options! Highly recommend

Bad experience, services not serious on there apts

Saradi was so informative and the entire experience was so comfortable! She went above and beyond with all my questions.

Staff there were very friendly and professional! They gave me great information regarding my treatments. Kim and Tasha were great! Thank you!

Tasha is amazing

Paid for “unlimited” use of their services and they have made it nearly impossible to schedule an appointment. Since January I have been able to use them TWICE! DO NOT USE IT IS A SCAM

Tasha did my wrinkle relaxers and did a great job! Everyone was very friendly.

every time I go I receive a very good treatment and very Good Service .

Such amazing service! Love coming and seeing everyone

Jamie did an awesome job. She made me feel comfortable and set proper expectations so I knew exactly what was happening the whole time. 10/10 would recommend!

Quick and easy appointments.

The service I received from the receptionist and nurse that performed my laser hair removal was fantastic on my first visit, and they are the only reason I didn't give your company a zero rating. I've tried calling the 800 customer service number on 4 different occasions and remained on hold for an hour before I hung up. I never actually spoke to someone about my financing concerns. I even called the salon itself and left a message and never received a phone call back. I also texted the woman who performed my consultation twice with my concerns. She said she would forward my concerns to her supervisor and customer support. I still had NO ONE reach out to me about my concerns. Your customer service is not only a joke, it is nonexistent! It makes me feel like the company is a scam and uncomfortable with the fact that I cannot get hold of anyone the second I get my signature on a contract. Also, I was setup for my next appointment 8 weeks after my first appointment, but from what I understand, my contract has to be fulfilled within 18 months. If I have to get 10 treatments at 8 week intervals, that will take me past the 18 months. If I can't get in for appointments frequently enough to fulfill my contract because of scheduling on your end, my contract better be extended or someone from customer service better actually answer the phone or I will simply get a lawyer involved.

Great experience so far. I have Jamie and she is great giving you details of what to expect. It does hurt a bit so be prepared but excited for the long term results.

I have always had such a wonderful experience at ideal image! The staff is amazing and so friendly! I have been there for multiple appointments already and am already seen great results! I would highly recommend this place to anyone!

After just two treatments of laser hair removal at Ideal Image I’m already seeing amazing results! Jamie my nurse has been so awesome and makes me feel comfortable and relaxed during treatment. I would definitely recommend Ideal Image!

They made me feel so comfortable! I am so glad I got laser hair removal here. They made it so easy and talked me through the entire process. So happy I don’t have to shave or wax anymore, I totally recommend it!

The staff is always very professional!

I love the staff here! They always make me feel welcome. I am so happy with my results just after 2 treatments. You must use Ideal Image!

My experience was great! I was asked if I was comfortable, periodically I was asked if I was doing ok during the procedure. I was treated respectfully and with care. Everything was explained to me fully and any questions I had were answered. I felt very taken care of and that my comfort and safety was of top importance. Staff was very professional and knowledgeable. I am very happy with my experience.

Very inviting, they make you feel well informed and confident.

They're super nice and professional! Made my whole experience super comfortable 🙂