Love this place they are kind professional and completely understand what I need. Love them

I have tried numerous times to get a full refund after canceling to their conditions. I have canceled appointments multiple times with the company still calling me to confirm times. I do not recommend this business. I will be contacting the BBB.

Not good. By the phone they told me it was my last appointment for laser and when I got there, told me my last appointment was the last one I had before so I have to pay now for re touches ? ?? It’s not even 2 month for my last one and I still have some hairs some parts, this is not good. Now I have to pay more for those parts, ridiculous.

Tara did my 2nd cool sculpting treatment today. I was just scheduled for a follow up but she managed to fit me in which was great. Not at my full result time period yet but do see a slight difference 👍

Practitioners are kind and professional. Clinic is clean. Results are fantastic!

I came in for laser hair removal. 2nd session took a lot less time than the 1st. I'm very pleased with the results so far. The technician was very nice and treated me with care and respect. She did a very thorough job.

Excellent. I had laser hair removal and even tho I’m not done with the treatment the progress is extremely noticeable. The staff is friendly and they have been good at reminding me about appointments and rescheduling when my job gets in the way.

The gals there made me feel so incredibly comfortable in an uncomfortable situation. So so so very friendly

Felt very comfortable during my session and look forward to my next visit!:)

Nurse was totally professional and made me feel super comfortable. Process was quick and easy! Highly recommend ideal image to anyone looking for quality permanent hair removal!!!

Mandy esterling is the best. She gives excellent service and makes sure you understand everything! All the staff at ideal images rock!

Excellent service !

⭐⭐⭐⭐⭐

Great place!

Knowledgable professionals providing care that make the experience comfortable and efficient

I had a great first time experience!! The staff was very friendly and did such a great job at calming my nerves, will definitely be back.

Had a great first experience! I had never gotten injections before and they were very professional and reassuring. The front office staff was very welcoming!

What a great experience!! The staff at Ideal Image are absolutely wonderful! The front desk staff did an amazing job of educating me on Dysport and were so friendly and helpful. And, the nurses were wonderful and walked me through the process step by step relieving the slight anxiety I had. THANK YOU to the team at Ideal Image!

Very nice stuff. Seemed professional, but down to earth

The consult was full of information, was well presented and I felt heard. Not sure about all the rest as I have not had any procedures done yet. So we'll see.

HORRIBLE CUSTOMER SERVICE! I have gotten laser hair removal from ideal image (Towson, MD) for 3 years without issues. I recently moved to Omaha and transferred lifetime membership to this location. The first treatment was fine but with the second one I got a horrible burn and still have scars. The nurse who worked on me was clearly not trained. There was no change in settings and I had no additional risk factors such as sun exposure. I went back to them the next day and they connected me with the 'medical team' and lady called me and apologized and promised to 'check on me' in a few days. This was two weeks ago and I have received zero calls, text or zero emails. All they could offer to me was to apply this really potent steroid to my burn which I being a doctor know is not the right thing to do. Please be very careful! Side effects happen in the field of medicine all the time but its about how they are responded to. This is the worst customer service I have ever experienced. There was no dermatologist who could talk to me or follow up to see if I am left with scars. They only cared about the money which they got from the treatment. And they do charge A LOT of money, even the 'lifetime membership' is scam its still 120$ for just the face per session. I will for sure not go back to this place who has no decency to follow up on customers after they have a thermal burns and have no decency to compensate in any way.

I've had a few treatments here and have always been extremely pleased. The staff is great and treatments are very effective.

The girls at the front desk were so friendly and kind. Tara took great care of me!!

Such a great experience at ideal image! Everyone was so nice and made me feel comfortable! Highly recommend

Best location I’ve ever been to. The staff are always great here!

I will never work with this company again. I was unable to get any help from anyone for 4 months, had to work with the bank to cancel. There was no communication from you or consideration on the timeline agreed upon. I feel like you are crooks and have been deceived and cheated out of the treatments I had been promised about by the consultant.

I had a cool sculpting treatment done and the team was very professional, informative and made sure I was comfortable for the duration of my long treatment. The treatment didn't hurt at all and I received a follow up call to check in how the area was feeling the next day. Highly recommended! Wonderfully caring (and fun) staff!

I am about halfway through my treatments. My experience has been great so far! Comfortable environment and have seen so much progress even after my very first visit! Highly recommend.

I worked with Kim and had Ultherapy done....a birthday gift to myself as I embark on my adventure into my 50's. She was so nice and professional...she explained exactly what the procedure does, how it works, what results are typically seen and when to expect seeing results. On my second appointment I bought a lifetime membership and already have my next sessions booked for BBL ! The manager, receptionist and Kim were all so welcoming, professional and I really felt comfortable there. I can't recommend this place enough! Thank you, ladies!

Had my second appointment today with Kim. She was super professional and friendly, we ended up chit chatting the entire time I almost forgot I was getting laser hair removal!!

I love how comfortable and cared about I feel during my treatments. Everyone is friendly and communication is great!!!

Very clean office, excellent customer service, covid regulations followed perfectly,very happy with the services.

professional, timely and friendly

My phone consultant was professional and understood my needs

Kim was awesome

I had a great experience!! I was in great hands and can’t wait to come back!!

Jamie was incredibly professional and knowledgeable. From my guest interaction with Ideal Image I knew I'd be in good hands. Jamie was wonderful and made me feel comfortable every step of the way. I'd highly recommend Ideal Image and Jamie to anyone!

Ideal Image is wonderful! Friendly staff, good communication, and quality services!

Nice place, nice people, and good quality. But the hair removal was more painful than i expected.

Had a great consultant. Answered all questions and patient and thoughtful. Looking forward to my treatment.

I had a great experience today getting Volluma! The girls were so sweet and answered any questions I had. I can’t wait to come back to see Kim!

WATCH OUT!!!!!!!! They set you up with the purchase package!!!! I purchased a package and had several great experiences with them. I was told last week that my account was flagged by corporate as being nearly paid and if I was willing to pay it off completely, I would get a discount. I figured, why not, they are good people. On my next visit, they didn't do an area that they normally did. I realized it when I got and called them and they told me to come back. They said that area was never worked on and they were going to bring out my chart. That area has been worked on several times by them and others. They were rude and disrespectful. I asked for the manager and she said, "I am the manager". Do NOT ever pay these people their full payment before receiving your services! I got up and walked out. They showed their true colors. When they told me to come back, it was a setup. They were waiting for me to try and get more money. There are a lot of other places, I would never recommend this place to anyone.

Awesome and friendly. Saw an immediate reduction in hair

I had botox & voluma done with Jamie and so far I'm loving the results! If I could figure out a way to post pics I will

Such a wonderful experience and great staff! Jamie was so efficient and informative during my session.

Started to see reduction in hair right away!!!!

I received the best care from Ideal Image and nurse Jamie. The fact Jamie was in charge of my treatments every time made the experience that more enjoyable. Overall, the business took care of me. They were extremely professional, personable and understanding. I had no issues getting rescheduled during the pandemic. I received two-three treatments after businesses re-opened and Ideal Image followed all requirements and more to ensure the safety of their clients. In regards to the treatments I no longer have any irritation nor need to shave. I do have about less than 3% of my hair in those areas however they are very fine and not noticeable to the naked eye. Already booking my next consultation for another area. #DitchTheRazor

This location has taken great care with their work and taken appropriate COVID precautions since I've been receiving laser hair treatments. Jamie and others in this office have been true professionals. I highly recommend them to those interested in Laser Hair Removal. Loving my results 😁😍

Very professional and courteous

Very nice place and people; always on top of scheduling. They have been exceptional during this time with appointments and payment options! Highly recommend

Bad experience, services not serious on there apts

Saradi was so informative and the entire experience was so comfortable! She went above and beyond with all my questions.

Staff there were very friendly and professional! They gave me great information regarding my treatments. Kim and Tasha were great! Thank you!

Tasha is amazing

Paid for “unlimited” use of their services and they have made it nearly impossible to schedule an appointment. Since January I have been able to use them TWICE! DO NOT USE IT IS A SCAM

Tasha did my wrinkle relaxers and did a great job! Everyone was very friendly.

every time I go I receive a very good treatment and very Good Service .

Such amazing service! Love coming and seeing everyone

Jamie did an awesome job. She made me feel comfortable and set proper expectations so I knew exactly what was happening the whole time. 10/10 would recommend!

Quick and easy appointments.

The service I received from the receptionist and nurse that performed my laser hair removal was fantastic on my first visit, and they are the only reason I didn't give your company a zero rating. I've tried calling the 800 customer service number on 4 different occasions and remained on hold for an hour before I hung up. I never actually spoke to someone about my financing concerns. I even called the salon itself and left a message and never received a phone call back. I also texted the woman who performed my consultation twice with my concerns. She said she would forward my concerns to her supervisor and customer support. I still had NO ONE reach out to me about my concerns. Your customer service is not only a joke, it is nonexistent! It makes me feel like the company is a scam and uncomfortable with the fact that I cannot get hold of anyone the second I get my signature on a contract. Also, I was setup for my next appointment 8 weeks after my first appointment, but from what I understand, my contract has to be fulfilled within 18 months. If I have to get 10 treatments at 8 week intervals, that will take me past the 18 months. If I can't get in for appointments frequently enough to fulfill my contract because of scheduling on your end, my contract better be extended or someone from customer service better actually answer the phone or I will simply get a lawyer involved.

Great experience so far. I have Jamie and she is great giving you details of what to expect. It does hurt a bit so be prepared but excited for the long term results.

I have always had such a wonderful experience at ideal image! The staff is amazing and so friendly! I have been there for multiple appointments already and am already seen great results! I would highly recommend this place to anyone!

After just two treatments of laser hair removal at Ideal Image I’m already seeing amazing results! Jamie my nurse has been so awesome and makes me feel comfortable and relaxed during treatment. I would definitely recommend Ideal Image!

They made me feel so comfortable! I am so glad I got laser hair removal here. They made it so easy and talked me through the entire process. So happy I don’t have to shave or wax anymore, I totally recommend it!

The staff is always very professional!

I love the staff here! They always make me feel welcome. I am so happy with my results just after 2 treatments. You must use Ideal Image!

My experience was great! I was asked if I was comfortable, periodically I was asked if I was doing ok during the procedure. I was treated respectfully and with care. Everything was explained to me fully and any questions I had were answered. I felt very taken care of and that my comfort and safety was of top importance. Staff was very professional and knowledgeable. I am very happy with my experience.

Very inviting, they make you feel well informed and confident.

They're super nice and professional! Made my whole experience super comfortable 🙂

I was nervous to get my ultherapy treatment done. But Kim, she made all the difference. I felt I was in great hands and she kept me informed the whole time yet still had time to be personable and take care of me. I will be back for sure!

Love going here !! Always so nice, very professional and they really explain treatments and what to expect before during and after

Ideal was very thorough with my consultation to help me figure out what option was best for me and will work with you on pricing- my results so far have been amazing after just one treatment- highly recommend

I was called during covid and took advantage of this good deal for the virtual consult discount and was told i would get VIP access when the clinics reopened. Well i called called callled and called some more until finally i got ahold of someone to set up my first visit. First visit was not pleasant at ALL. Very very painful. So i ask for numbing cream and was told they would send to any pharmacy I wanted. Well my next visit came up and surprise surprise I was told an out of state pharmacy would have to send it to me with only two days until my next visit. After complaining to the manager I did get the numbing cream and I thought it was going to be a better experience. WRONG... After the visit I could tell the technician felt something was wrong. She immediately got ice packs and asked me if I felt like my skin was burning it did. I thought this was normal but it wasn't. I was in pain for the next 3 days. I have to say the technician was very attentive as far as speaking with me through my concerns however after research I realized that the skin shouldn't feel like its still burning after the laser zaps it. If the person is visibly in pain that should say there is an issue. Any how against my better judgement I figured I give it one more shot. Well my next appointment came and it was cancelled and pushed out. Not giving consideration that i am a customer and times should be kept. Well during this time my mother who has lung cancer I had to purchase medication for her and missed one payment. This entire time I called called called and called and called no response. I tried communicating this and i received no response. I came to my appointment called 45 mins ahead of time to wait for them to call me inside. I go in and at this time is when they decided to discuss the payment concern. I figured well all my payments are on time paying them faithfully while their office was even closed surely they would be flexible enough to consider me supporting a parent with lung cancer an d defer a payment for me, right??? WRONG.. To get to the point... You have a person who is keeping their obligations according to the contract even though your office was closed and your office cancelling my appointments when i was paying on time but cannot be flexible enough to consider my situation? That right there told me I did not want to continue my relationship with them. The technician is very caring do not mistake it but the company's technology, practices, integrity are questionable. I will go to the competition who is the leader in the Omaha area. If you are seeking a life change and improvement of your image read the reviews.

I purchased a package off BBL appointments that I was in the middle of receiving when COVID hit. I am totally willing to be flexible but they gave me no notice of when they closed and no notice of when they reopened. I have been trying to call and have been leaving messages and no one will get back to me. I even reached out via facebook and ideal image deleted my comment. If you have time to check Facebook why do you not have time to call me in regards to the rest of my appointments?

Was nervous at first but was a great experince! Can't wait to see the results!

I wish at the time purchase was made I was told I'd be placed on a wait list for an appointment. Purchase was made for an upcoming event that now I may not have treatment beforehand.

The service is high quality and I'm happy with my results. However, I feel the price is somewhat high even with the promotional pricing I have.

So far it has been a great experience the people that have helped me there have been great

Everyone was very nice and professional but you guys are SO OVERPRICED. I cannot imagine spending that much money on hair removal.

Everyone was very nice and helpful!

Easy, quick and friendly

I pre paid for botox on May 15th and still have yet to get a call for an appointment. I have also tried calling the 800 number and emailing with no return call or information. Just want to go somewhere else with my money and business now.

Liza Sandoval held a really great zoom call regarding the cool sculpting! She was super friendly and knowledgeable. Answered any questions I had and was easy to work with!

It was great

I originally wanted to get kybella but the nurse insisted that I receive cool sculpting because it was better for a lot of reasons. (Even though the other person I spoke with told me kybella was definitely the way to go) I ended up doing cool sculpting and i feel like they were very shady about the entire thing. They weren’t on the same page and it just seemed like they wanted my money and that was it. The girl didn’t explain to me that I will most likely need another session for it to even work, if I would have known that I wouldn’t have done it in the first place. I wanted to cancel my appt and go elsewhere because I just didn’t like the place, but I signed a contract and I couldn’t get a refund. So I went in and had it done about 6 months ago and I saw ZERO difference. I would go elsewhere if you’re thinking about going to this place.

The staff was extremely helpful in the beginning. When I had questions regarding the price, as it was a 70% off discount, she became pushy and unprofessional. If $1450 is the 70 % discount I feel this place is over priced.

Not only did they remove my comments, but they also blocked me from being able to comment so here we are. I got cool sculpting done a few years ago and it did nothing for me. I do not recommend getting it and I no longer recommend working with this company. They remove negative reviews because they clearly get so many. The people who work at the Pacific location are very nice but all in all the company is crap.

They are way too over price compare to other clinics, like Jmisko, kybella is like 700$+ when I have never paid more than 300$ for it through Jmisko when I catch their sale twice a year, even their laser hair removal compare to where I go at Milan Laser is a big price difference, so shop around and dont let them make you schedule a consultation to waste your time when all you want is a price, unless of course you need to be educated on the product.

Great job

I felt welcomed and at ease. I was made to feel the staff cared for me as an individual

Awesome! Friendly staff

Well, I haven't had my treatment yet, however I do have it scheduled for next week. I just got an email today saying that there was a special of 20 units of Botox with a $1000 or more purchase. After calling and being told that since I had already spent well over that amount, even though my appointment isn't till next week, I wouldn't be able to take advantage of that special. Bad marketing making this look like a shady business. Sadly, now no matter how well I like my treatment, I will not be able to offer a favorable review. Specially anything to do with this type of treatment, I have to go with companies of much higher integrity.

The reminder we’re too much it was all day and everyday . By the time it was my appointment I didn’t even wanna go because I felt they were so pushy about reminding me about the appointment . Once I decided to wait on the treatment I felt like she didn’t care how I felt why I wanted to wait she just wanted me to it not even feeling 100% on the experience. I also felt they didn’t understand my skin tones as well they didn’t seem 100% on the process either after looking at my skin . I also felt the treatment plan didn’t make any since . It’s 18months Longs and you do treatment every 6 to 8 weeks so that basically every two months only a totally of possibly 9-10 treatment and that if you don’t miss a appointment or it’s pushed back due to too much sun exposure. So I don’t even get the full treatment if I miss or push back an appointment because it all has to be done in a 18 month period ????

Abby was great! Was very knowledgeable and informative as we progressed through the procedure.

Laser treatment went great. Very friendly and professional.

Great speedy service! Abby is personable and makes the visit comfortable. Thanks y’all!

Shelly was so thorough and easy to talk to. It was obvious she had extensive knowledge about what she was doing and really enjoys her work and making people feel better about themselves.

I absolutely can not imagine going anywhere else for laser hair removal . EVERYONE is so amazingly nice & attentive. Starting off with Miranda & Bailey at check in . Not to mention Abby & Jenna they are the BEST technicians in OMAHA & y’all can quote me on that 🙌🏼 ! So if you’re thinking about starting off your de- werewolfing journey . You won’t regret going to Ideal Image on 103rd & Pacific in Omaha . PS. They also do many other services like BBL, Botox, Fillers, Etc., so check their website & book your consultation !

I have had a great experience!