Nika is awesome, no pain, very professional and respectful of time. Much appreciated!

This clinic is having severe staffing issues that will continue through 2022. Your appointments will be canceled on you repeatedly, and pushed 4 or 5 months out. This will result in your contract expiring in the meantime, and you will loose all of the money you paid, and no services will be rendered. Especially for laser hair removal (which requires 9 treatments that are scheduled 6 to 8 weeks apart each). You may be lucky to get 1 or 2 treatments (nowhere near enough to show any results), before your contract expires and you are out the thousands of dollars you paid. When you sign up for a service, you sign a contract that is time-bound. Once the timeframe of that contact has lapsed, Ideal Image is no longer obligated to render any services, despite the fact that you already paid for them. You will be SOL. This is the only Ideal Image clinic in the state of New Mexico, and they cannot hold down a staff. Do not risk scheduling with this office, they will call you to cancel your appointment before it arrives because the technician that was going to do your appointment is leaving or already left. But you can go to Ideal Image clinics in other states.

Nika was very upbeat and fun to talk to which made the procedure go by quickly and probably hurt less. She was professional and I felt very comfortable while I was there.

5 Star rating is because of an employee at west side location. Nika did laser hair removal on me and was very thorough and professional! She cares about the customer and making them happy. Because of her I will be returning for more treatments.

I have not been happy with idea image, but nika turned it around. Her customer service skills were on spot. She was very professional and thorough. She took extra steps and asked the right questions that protected my safety and elevated my experience. If I wasn't broke I would've taken on he offer for more treatments on other areas. Give that girl a raise!

Nika was awesome! Will definitely be back 🥰

Do NOT go to Ideal Image!!!! I am beyond upset with Ideal Image. If I could give them a 0 I would. After spending thousands of dollars for laser hair removal, they keep canceling on me. Rescheduling my appointments. After a year and a half I have only gotten 5 treatments and after rescheduling me after what seems like the one hundredth time, today that I showed for my appointment they told me I could no longer be treated because of a medication I am taking. I was already taking the medication when I received my last treatment and wasn’t informed that I “wasn’t able to continue treatment”. They want to put my treatment on hold for a year and a half. Refunds??? Practically out of the question. I do NOT recommend this place to anyone!!! The only person that is professional in this office is Brittany. She has been my only good experience there.

I am incredibly happy with service I receive at Ideal Image. The nurse who performs my laser hair removal is extremely professional but makes it a very comfortable environment. She goes at my pace understanding the procedure is uncomfortable and a bit painful (for me, likely not everyone). I highly recommend Ideal Image for you laser hair removal procedures.

Britney was amazing! I felt super comfortable.

THIS PLACE IS A SCAM! I paid for thousands of dollars of services (on a “sale”) December 2020. Not only does Coolsculpting NOT work, I have been rescheduled time and again, being promised to be put on a “VIP” and “wait” list. Not only have my appointments NOT been moved up, they get pushed back months and months. They will NOT refund your money, and do NOT have enough staff for the services they book. They SOLELY want your money. Read the reviews first- there are way more negative than positive. All echo my experience. Nothing has changed. Go somewhere reputable because you are throwing away your money here. If anyone is interested in a class action lawsuit, email me. Paying for services we can’t get is FRAUD!

Excellent

My first treatment, I had a lady who was not too nice but Nika...she is the best! I now request to have her and only her do my treatments. The first time I had her, I was about to walk out cause I was so scared but she pushed me! I love her. Ask for her!

Nurse Nika really took her time and made sure I was happy and comfortable. Very sanitary and professional place.

Mika, is amazing. I have had two treatments from her and as she promised I am finally seeing results. Words could not express how her promise has made me feel like a true natural woman.. See you soon. Thank you Miss Mika

My second time here at this location and it went wonderful as usual! I love how they work with my limited schedule for future appointments due to school! My nurse Nika was amazing as usual and I really enjoy her personality! Highly recommended!

Nika was great! Highly recommend

Stay away at all costs. Unprofessional and rude front desk person. Made an appt in May, they said I was late so rescheduled me (they claimed to have a 15 min late policy- I was never informed. I was also way less than 15 minutes late.). Fine. I show up at the rescheduled 2 hour ul therapy appt and when I arrived i’m told rudely that sorry you are cancelled today, the nurse had an emergency and didn’t come to work. Mind you it was a 2 pm appt- they have my number. (They called me to get my $3400!!! Hard sell for sure.) I drive an hour and a half to get there which they knew. Seems like on- purpose. They said let’s reschedule you- a third time. She’s like, it’ll have to be November or December. For Ul therapy that I paid for in May. No I don’t think it’s ok that they have my $ for six months and I have nothing. I nicely asked could they have their manager call me. They said she would. Her name was Megan the phone person said. That was Tuesday. It’s end of business Thursday and no call nothing. They refuse to answer at the Albuquerque store I assume because they see my number. Who doesn’t answer at a business.before five? I even called the Florida corporate headquarters. Thry promised to call back. Nothing. Don’t waste your time at this chain go to a local surgeon, dermatologist or local Med spa. I feel like I have been robbed blind by them. Run by nasty young women with no training. Look at the other reviews I’m not the only person they ripped off. Looking into legal action and BBB report maybe attorney general financial crimes unit.

It's for my special needs daughter and they are good about working with her.

Heather has made my experience very pleasant. Happy she is my nurse, making my journey everything I expected 😊

A very professional and friendly Ideal Image! Sweet Nika is my nurse for laser hair removal and she makes me feel as comfortable as possible. She is a natural conversationalist and is so knowledgeable about all of the procedures and services available. My only criticism with this location is I wish the environment was cleaner - trash from counters and cans can be thrown more and cleared out. Less clutter on the counters. I am so thankful there is an Ideal Image in Albuquerque!

My nurse was amazing and made the entire thing so comfortable. She was informative and caring. The entire experience was amazing. Even tho some parts hurt like a b****

The entire staff were professional and friendly. Mika was phenomenal. My lip filler and botox look so natural, a huge confidence boost! I will definitely be back to see Mika.

I still stand by my previous post, but want to provide an edit on what the local Ideal Image has done to correct it: "ideal image was fast to contact me for a consultation and to get me to sign up. Once I did I have not been able to get a hold of anyone. Not through the 1800 number or the Albuquerque location, I have emailed and left messages. I did the financing and the first payment is due but I have yet to even get scheduled or go over the contract. The mailbox is often full and always goes to voicemail. Since this was last posted I was able to get in and have been able to make regular appointments. The front desk is friendly. I often get Brittany as my laser certified nurse and she is wonderful, kind and professional. My complaint was certainly with corporate and how the consultant handled my situation. But I feel the local shop has been professional and accommodating.

It was nice. I like when medical assistant listening to what I have to say. Ms. Nicky was just fine 😊

I was pushed to pay and schedule within 15 minutes. It was my own fault for signing. I was told all of my questions would be answered prior to my appointment. They rescheduled my first appointment which was one month after the initial call. Then rescheduled my appointment again in August. Now my appointment is supposed to be in late October when my first call was in May. I tried to cancel the appointment (I made it clear I needed this done prior to October) and they told me they wouldn't refund me even after not seeing me or answering my questions after 4 months

I recently went for my first laser hair removal appointment and Nika was my nurse. She was AMAZING!! She is super knowledgeable and explained everything to me in a way that made me comfortable and safe. I was definitely nervous and Nika made me feel way better. I am excited about my results so far and can’t wait to continue with Nika!

Nika was so fast and thorough! She made sure I was comfortable during my laser hair removal appointment! I highly recommend this location for this service 😊👍

Brittany is amazing! She’s the best!

Great place to get your treatment done! Nurse Sabnj is the best!

Nika was amazing!! got my lips filled today with juvederm and the results are exactly what i wanted. Nika was fun, funny, energetic and was super easy to work with. We were laughing the whole time and before I knew it, it was done. I’m in love and will definitely be back only with Nika!! She’s the best! Btw I’m still a little swollen 🙂

Nika is the best. She made me feel comfortabl. I definitely cant wait to see her again and finish my sessions!!!

a great job i can see my results.

I thought I had a virtual consult to see what I may need and how much I would potentially be paying if I in person decided to go through with the treatment. Unfortunately that wasn’t the case I was put through contracts within 15 minutes thinking these were so briefly broken down because I’d get a packet of information and clinical verbal discussion of what I should get and or shouldn’t get due to the virtual conversation. With this not being the person who would be performing my potential treatment I assumed she was just like any patient coordinator. I only spoke with the financial/information personal and I’m not sure how that meant I was 110% getting treatment. Due to miss communication (the conversation is recorded) I was told today I would be forced to get something done I DONT want worth $1000 or I lose $1000. Either way they get paid for me having a virtual conversation. Really sucks.

Brittany is awesome! Always cheerful and gentle. Thanks!

I had a consultation over the phone the lady talked me Into getting 16 sessions and then took my money right out of my bank account , not even explaining it was none refundable. When it was time to schedule me my appointment was 3 months out. I got sick in that time and they refused to give me my money back. I then came to the first appointment and they canceled it and rescheduled with a $50 fee that they never mentioned. They said all this was explained in their texts and emails but i have no record of that because they never mentioned that before. Now they claim i have to be there 10 min before my set appointment which is hard when you work and cant be taking time off to get some procedure done thats really expensive. Yet you find out they have worked time out with other patients.

Nika was amazing and so friendly.

Avery and Mika made me very comfortable and at ease with the whole procedure. Very grateful! Thanks!

I just completed my first treatment with Nika. She was friendly, professional and was able to put me at ease with her fun personality and humor as I was very anxious about it. She made the experience so much less stressful than I had anticipated. All of the staff I encountered were very friendly and professional. My only regret is not doing this sooner!

Nika was great and made me feel at ease when going in for my first service.

I was researching all my options considering Laser Hair Removal when I discovered Ideal Image. I was comfortable with all of the feedback and communication. I though the website was very informative and the promotions were really beneficial. I recently had my very 1st appointment and did not know what to expect. When i walked him the ladies at the front desk were warm and welcoming. I had very little wait time. The process was swift. I had the utmost pleasure of working with Sabry for my treatment. She was WONDERFUL. She was kind and gentle, she talked me through the science of laser hair removal, she gracefully answered all my questions. Sabry was realisic and transparent about what to expect the entire time, putting me at ease. During the treatment she made the entire 80 min appointment fly by with much ease, little to no pain and great conversation. I look forward to working with her for the reminder of my treatments. I am also looking forward to seeing more results.

Brittany was amazing. Her knowledge, bed side manner was in matched. Her explanation of the procedure and post care was helpful and insightful.

The staff was very polite & helpful. This was by far my best experience at this location

Nika was great! She did a professional job with an awesome attitude.

I came in, I was helped right away, and everyone was beyond friendly! Nika got me prepped and did my lip injections without hurting me and did a beautiful job. She was fun and energetic and made me feel comfortable! I would highly recommend her for anyone wanting lip enhancement.

Nika is super professional, personable, efficient, and fun!

Brittney is amazing! Every time I go in, she listens and is professional! If you go to Ideal Image, I advise you to request her.

I was extremely displeased with the customer service. Upon signing the contract I was given false information that could potentially effect my health and integumentary system. I am now locked into a contract that could have negative impact on my medical status. I am very concerned.

The staff is always so friendly, particularly the nurse I had during my most recent session, Nika. She was friendly, professional and had a welcoming energy which helped me feel more relaxed :).

Nika was really nice and great service!

Nika was amazing. Super friendly and personable. She was very thorough and explained the treatment in detail. Definitely recommend her.

Nika is amazing and makes you feel comfortable throughout the whole process. Great experience, you won’t regret choosing her ☺️

I had my second and third laser treatments with Nika, she was wonderful. She made me feel very comfortable and it was fast and easy.

Nika was amazing! She took care of me quickly and was super friendly while being a great professional! I am looking forward to my next visit

Nira is an amazing soul who made the experience way less painful.

Going on my 6th laser hair removal appointment Nika and heather her shadowing nurse we’re amazing and I intend on booking all following appointments with her.

I did have to wait a while to be seen, but nurse Nika made it all worth it. She took her time, explained everything and even made me laugh. She was awesome!!

Everyone in the office is so nice and friendly and they always get me in and out so fast. I love me sabry she was so nice and did such a good job

Sabry did my hair removal treatment today and she was amazing. She made me feel comfortable and was fun to talk to. She was knowledgeable and informative.

Sabry was amazing! Super nice and professional! She answered all my questions and made me feel comfortable! I’m glad to be doing my laser hair removal here 🙂

I began laser hair removal earlier this year, and have loved my experience with ideal image. Especially this last appointment. I move to Miami next week, and am able to transfer everything over to a location there. This last appointment in Albuquerque though was the best! Nika is SO amazing!! She’s fun, makes you feel incredibly comfortable and truly cares about your results all while keeping the protection of your skin the utmost priority. Thank you, Nika, for giving me the BEST session before my big move! You are amazing!

Nika was amazing! The best laser nurse I’ve had so far in all my sessions!

I always have a great experience a Ideal Image, but I’ve recently had Nika as my nurse and she makes this experience 100 times better. She’s very nice, very attentive to detail, and fun to talk to making the hair removal process much easier to sit through and I’m excited to come back! 🤍

In general all the staff are very nice and accomidating but Nika, the sweet heart who did my last treatment, not only did an excellent job but was very friendly made the time pass so quick. If you're lucky, you'll get Nika to treat you, shes thorough and I can tell she loves what she does.

Nika was amazing! Friendly, professional. Made me feel at ease since it had been so long since my last treatment.💕

Nika’s definitely the coolest nurse there! She’s a hilarious distraction from the laser hair removal pain and she also has great attention to detail/consideration when we performing laser on you.

After a rough initial introduction due to COVID issues, this location has been making a comeback. My most recent visit with Nika was fantastic! We were laughing, joking and talking through the whole treatment. Treatments for LHR is going great and I'm seeing amazing results. Definitely recommend if you're able. I was even able to get a price quote for my next areas from the sweet Loriann at the front who was very helpful.

Nurse Sabry was really nice and professional she made me fell good and comfortable the experience was fun and painless.

Today my nurse was Nika and she was AMAZING!!! So nice, funny and super quick!!!

Nika and the front desk staff made me feel very comfortable and excited about the whole experience! So friendly yet professional, efficient yet patient!

I highly recommend Heather! She was super nice and explained everything really well. I will definitely go to her for my future treatments. She is the best!

Laurie was extremely professional, made sure that any and all questions were honestly answered and above all, efficient, quick and turned my doubt's into instant change of mind. Hoping and praying all at the Ideal Image Company can be as accomadating and personable with her professional touch . I call it "old school" manners. Lost, so I thought, but Laurie proved me wrong! A+ for her outstanding customer service!

I had two different girls helping me out today. Both Sabry & Nika were great! Very pleasurable to talk to, professional and polite they made my experience better.

Nika made me feel comfortable and is thorough in her hair removal! Glad she did my treatment

Nika is truly a Lip Injection Queen! She’s very attentive and knowledgeable about everything she’s doing. Highly recommend booking with her.

Cassandra Martin helped me with my virtual consultation. She was very patient and I had a great experience speaking with her. *Update* After a year at this place, all I can say is it is my biggest regret ever. I’m a relatively patient person and given the circumstance of the pandemic, the constant change in staff, I’ve truly tried to be understanding. However, I cannot deny how tiring and frustrating it has been to do business with this place. Some nurses have been great but scheduling is just an absolute pain in the neck. Go somewhere else and save yourself the headache!

Nika is the bomb! Don't hesitate when it comes to pulling the trigger on laser hair removal. It's something I wish I would have done years ago!

Nika is very professional, genuinely friendly, and was very patient with my questions. The reception staff is also very friendly and welcoming. I don’t feel rushed or pressured and they are also very helpful with questions.

Highly recommend Nika. She was very helpful with all my questions and friendly person. Super down to earth and makes you feel comfortable.

Nurse Sabry was amazing!

I have had amazing results from laser hair removal and really appreciate the staff for keeping me informed during and after covid-driven closures. My last appointment was fun and quick with Nika. She made me feel comfortable and was kind and professional. I recommend any one interested to try it!

Brittany was very professional and did a great job. Looking forward to my next treatment with her.

Nika is amazing she's professional, funny, and well educated. We were able to relate when it came to my under arm laser hair removal treatment.

Nika is THE. BEST hands down! Thank you!

I'm so happy with my results. Nurse Nikaella was very professional and listened to my concerns. She explained the process in detail and made sure I was comfortable every step of the way.

Nika Ranin and Tricia are great. To be honest, it is so hard to put my trust into someone especially when it comes to my face. They did an awesome job for my botox and fillers. They were kind, patient, and caring during my procedures. They made a wonderful difference in my outlook on life. They made a lifelong dream come true! Thank you for easing my stress and working your magic! Nika and Tricia, you are awesome. You rock!

nurse brittany took the time to go over charting and asked me questions for herself. she made me feel comfortable and calmed my anxiety since my treatments were so far apart. she was very informative and genuine as far as everything goes. she worked with my needs and made me have a wonderful experience. i will be requesting her and highly recommend her!

It was good 👍

Tricia and Nika were great! I felt comfortable throughout my session and was educated throughout the process. I enjoyed my experience and will definitely be coming back!

Currently getting laser down there and I get real nervous before my treatments even tho I been doing it awhile lol but today nika who is AMAZING made sure I was really comfortable before starting and I didn’t feel judge for flinching because it hurt she just made sure I was taking deep breaths, all in all I had a wonderful experience today , if you want a friendly efficient experience ask for nika💓 plus she gets every spot , no one wants a patchy whoohaa.

Lori & Nika are fantastic! Service is great!

Nike was so professional and well knowledgeable about my skin type. She was very precise and had really good communication. Absolutely recommend her.

I felt very comfortable here. The staff were very friendly and my nurse, Nika, was amazing!

I scheduled an appointment with Ideal Image for laser hair removal. My first appointment I went in feeling a little nervous in not knowing what to expect in terms of pain and potential side effects defects. Nika was my attendant and she right away put me at ease! Her energy and positive attitude made me feel welcome and her knowledge and confidence helped further reduce my apprehension. My particular procedure is a very intimate one which could easily have been an uncomfortable situation, but she completed everything very quickly while walking me through her process so I understood what was happening and what to expect. Pain was very fleeting and my results so far have been very surprising! After just one session I have already noticed a significant reduction in growth! I used to have to shave twice a day to avoid uncomfortable stubble but can now go a couple of days without it bothering me. I’m so glad I made the decision to go forward with this and can’t wait to see more and more significant results as I continue with my treatment plan! The only negative comment I have about this experience is the initial start-up process. Getting ahold of someone to schedule my consultation was a frustrating process and I had to schedule a virtual meeting with someone to get a price quote. This pricing was not based on any visual inspection of the treatment area but rather on plans and promotions they have occurring at the time, so I feel like getting a basic quote on pricing could have been much easier. When I went in for my actual appointment I had to participate in another virtual meeting on a tablet they brought in and was asked very basic questions to make sure I was medically capable of receiving treatment. This is just another step I feel like my attendant could have done in person. It also made it feel less personal and more corporate which I didn’t enjoy. But as far as the treatment itself I am beyond pleased.

Nika was great. She communicated each step of the process with me so I knew what to expect. She listened to my concerns and approached treatment in a way that was least painful for me. I would highly recommend.

Nika was my nurse and was absolutely amazing. She kept me talking throughout to distract me! She was so efficient and made me feel comfort the entire time!

Ideal Image has been great for me, so far. I specifically requested that my first appointment be scheduled before I went on vacation & they were able to work with me. My first session was with Nika & WOW, we became friends instantly! She’s very professional, sweet, and patient. She answers all questions & made sure I was comfortable the entire process. Their was no awkwardness, rudeness, or anything like other reviews state. I felt great & I am excited for this new level of confidence! I will always schedule with Nika moving forward. I look forward to seeing lasting results. My first session did not hurt by the way, less pain than waxing for the bikini area.

Nika made the experience 100x better then I anticipated, thank you all.

Nika was amazing and so thorough 🙂

Would recommend Nika and Ideal Image to anyone. Great service!

I had the best experience here. From the consultation to setting up appointments to my 1st actual session has just been the easiest, no hassle and just all around great experience. Nika my nurse was let me just Awesome!!! So friendly and fun all the while being so professional. She made me feel so much less anxious and nervous during the session by really communicating with me about expectations and what she will be doing. I was amazed how fast and easy the session went. I love this place and all the people I’ve dealt with. Thank you all so much !! Highly recommended place