Albuquerque

10420 Coors Bypass Northwest
Suite 102
Albuquerque, New Mexico 87114
505-819-5523

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • We are The Advanced Medspa of Albuquerque, New Mexico and offer premium medical services including Laser hair Removal, CoolSculpting, Injectables/Fillers, BroadBand Light and Ultherapy to make you feel your best and regain your youthful appearance. Our treatment providers are actual Registered Nurses and extensively trained individually for each service they provide. They will help you enhance your natural beauty and minimize skin damage caused by our beautiful 280 days of New Mexico sun each year.
  • Ask us anything, anything at all. We are here to answer your questions and start you on a path to feeling and looking your best. We would love to meet you and share the gift of renewed confidence, smooth, ageless skin and a fabulous new you.
  • Call or stop by and see us soon!
From North of Albuquerque:

Begin on I-25 Southbound approaching Paseo Del Norte, head Westbound (Right on Paseo Del Norte). As you exit on to Coors Northbound stay in the middle lane. Continue on Coors NB and as you approach Ellison you will see a CVS Pharmacy store on the Right hand side. Make an immediate right after passing the CVS Pharmacy. Proceed into parking area. Ideal Image will be in between Pei Wei and Total Wine and Spirits.

From South of Albuquerque:

Begin on I-25 Northbound approaching Paseo Del Norte, head West (Left on Paseo Del Norte). As you exit on to Coors Northbound stay in the middle lane. Continue on Coors NB and as you approach Ellison you will see a CVS Pharmacy store on the Right hand side. Make an immediate right after passing the CVS Pharmacy. Proceed into parking area. Ideal Image will be in between Pei Wei and Total Wine and Spirits.

From East of Albuquerque:

Begin on I-40 West, and merge on the interchange of I-25 North. As you approach Paseo Del Norte, head West (Left on Paseo Del Norte). As you exit on to Coors Northbound stay in the middle lane. Continue on Coors NB and as you approach Ellison you will see a CVS Pharmacy store on the Right hand side. Make an immediate right after passing the CVS Pharmacy. Proceed into parking area. Ideal Image will be in between Pei Wei and Total Wine and Spirits.

From West of Albuquerque:

Begin on I-40 Eastbound, and merge on the interchange of I-25 North. As you approach Paseo Del Norte, head West (Left on Paseo Del Norte). As you exit on to Coors Northbound stay in the middle lane. Continue on Coors NB and as you approach Ellison you will see a CVS Pharmacy store on the Right hand side. Make an immediate right after passing the CVS Pharmacy. Proceed into parking area. Ideal Image will be in between Pei Wei and Total Wine and Spirits.

3.7/5
3.7 /5
470 Reviews

Google
1.0/5
May 19, 2022
Google Ideal Image Albuquerque
This business is disorganized. The systems are not clear or easy to use. The receptionist is unable to answer questions. Calling into the facility is difficult. The email systems are not easy to use and are glitchy. The quality of ideal image has seriously declined over the past years.
Google
1.0/5
May 17, 2022
Google Ideal Image Albuquerque
Objective observer who aided in someone’s dispute with this company. I am writing on this persons behalf as they are not allowed. This organization will charge you for a package before service, not provide service, and refuse refund. After months of dispute, they will refund a small amount only if you sign a contract stating that you will never post a negative review. Go with a reputable company. I have a feeling all the positive reviews must be written by the staff themselves.
Google
3.0/5
May 11, 2022
Google Ideal Image Albuquerque
I purchased a package fir 5000 for cool sculpting I called the office they couldn’t schedule me until October that’s ridiculous how long I have to wait as I paid cash in advance with a lady over the phone she said there was a waiting period but she couldn’t tell me how long so when I called the office to make an appointment that’s what they said tgat they were short handed. I hope they call me sooner .
Google
1.0/5
May 10, 2022
Google Ideal Image Albuquerque
*Update 5/10/22 I sent an email to Ideal Image on 4/18 and was told that a team member would reach out within 48-72 business hours. They then told me that they only count hours of operation in those hours. Meaning - they would get in contact with me sometime within two weeks which does not seem reasonable. It's now 5/10 and I've heard nothing. Meanwhile, I'm still getting charged hundreds of dollars a month for services I'm not receiving and have not received for almost six months. That's $1,500 for absolutely nothing. It's now been around 5 months since I was able to get an appointment. Since last June I've only been able to get four (I think because I had to split up my appointments at one point) rounds of services that are supposed to be completed every 6-8 weeks. I've had three or four appointments cancelled and have a feeling the June appointment I made will be the same thing. Like so many others who have posted here I am locked into a payment plan and have been paying $250 a month and not receiving the services I am paying for. I had to press to even be added to the "cancellation" list. The providers are great, but this company has got to stop overselling their product. I will be asking to company to reimburse me for the money I have spent without receiving any services and buying me out of my remaining contract.
Google
1.0/5
May 9, 2022
Google Ideal Image Albuquerque
Constantly rescheduling or canceling because staff keep leaving. I have to wait months and months then they tell me my contract runs out. It's not my fault but I'm the one be held accountable.
Google
1.0/5
May 5, 2022
Google Ideal Image Albuquerque
They keep canceling and wanting me to reschedule my appointment. With cool tone that can’t be done because in order for it to work the treatments have to be only a certain amount of days apart to be effective I’ve paid for this service last yr and 6 months later they are messing with my appointments I want my money back with interest if you are not providing the services I paid for. I only received one cool tone treatment a week ago after they rescheduled it now want to reschedule it for Nov and put me on a wait list. I also want to know why I had to lay on a table almost naked with my face facing wall while nurse was standing behind me. I’ve seen people getting this done and they had gym pants on. The nurse walked out of the room said she’d be back she had the door wide open while I was laying almost naked on the table.
Google
2.0/5
May 5, 2022
Google Ideal Image Albuquerque
Ideal image, stop being greedy and signing up people for laser in Albuquerque when you clearly don't have the man power for it. I'm giving this place 2 stars for their current situation. I signed up in January, got my first one, then had them cancel several times cuz they are short staffed. They're still blaming everything on COVID. I had an appointment for tomorrow and they called yesterday and cancelled it and said their next available is September 30... It's may 5th. It's just a joke. Thankfully I thought ahead and scheduled one for June and July. You're supposed to be getting it done every 6-8 weeks I believe, my first one was 10 weeks apart, then this next one will be 14.5 weeks, then the next will be the 6 weeks since I scheduled ahead of time, and then it'll be another 9 weeks. But had I not scheduled 3 appointments out (all done on my own asking), it would've been more than 6 months until my next appointment. If you want laser hair removal, I suggest moving to another state, going with another company, or just bagging it all together. In 18 months they said they like to get 9 treatments in, if you went every 6 weeks you'd get in 12, there's no chance of that if you live in NM. I'll be lucky if I get to my 9. I just don't like the inconsistency, cancellations at the last minute, and 4 months out availability. They need to really figure out their stuff here. For how much we pay for this, maybe they need to pay their staff more so they want to stay around? Another frustration... I just got back from a trip to the beach two days ago and avoided the sun like the plague cuz of my appointment on Friday, three days after my return, for nothing. My trip could've been much more enjoyed, I'm upset for sure.
Google
5.0/5
Apr 29, 2022
Google Ideal Image Albuquerque
Great place very professional and clean. Melissa goes at a good pace and is very kind
Google
5.0/5
Apr 25, 2022
Google Ideal Image Albuquerque
Melissa was great. I know I wasn't the easiest patient and the laser hurt a lot for me and I was more prepared for that. But she was super supportive and gave me the time I needed when I asked for it. I really appreciate everything she did!
Google
1.0/5
Apr 21, 2022
Google Ideal Image Albuquerque
Was not explained anything, was not talked to about the procedure or payment process, was never given a price until after the rep gave me financing options, then she changed the procedure I wanted to fit her narrative. Poor customer service all around. Just out to get money!!!
Google
1.0/5
Apr 20, 2022
Google Ideal Image Albuquerque
Paid over $5000 for treatments that I have not been able to do for over 6 months now. This place is full of excuses and the customer service is laughable, I can’t believe that anyone would actually pay to go here. Can’t get an appointment, when you do have an appointment they cancel on you multiple times the day of. It’s honestly a joke, this place is the absolute worst.
Google
5.0/5
Apr 18, 2022
Google Ideal Image Albuquerque
I really enjoyed my experience at Ideal Image in Albuquerque. I had been going to another Ideal Image in a different state and was a little nervous for my first visit to this one but everyone was so nice. The ladies up front were very helpful and Melissa was awesome with performing my laser hair removal! She was thorough and made me feel comfortable and at ease. I would definitely recommend.
Google
5.0/5
Apr 15, 2022
Google Ideal Image Albuquerque
The staff was incredibly friendly, informative, and made the entire experience very comfortable which was shocking due to how vulnerable it is to reveal your body to strangers for the sake of improving your appearance. There is only acceptance, warmth, encouragement, and support here. 10 out of 10 recommend. Worth every penny.
Google
1.0/5
Apr 13, 2022
Google Ideal Image Albuquerque
When a service is offered and is paid for then the service should be provided. A contract is signed before and after which include touch ups. When you do not want to deal will clients then customers service should not be as your occupation
Google
5.0/5
Apr 12, 2022
Google Ideal Image Albuquerque
Melissa RN at Ideal Image is amazing. She’s excellent with doing the laser treatment, very kind and professional.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Albuquerque
Melissa & Mika are great, professional & thoughtful.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Albuquerque
Melissa was super awesome and very patient with me. Absolutely recommend her as your nurse.
Google
1.0/5
Apr 12, 2022
Google Ideal Image Albuquerque
This is the most unprofessional ideal image I’ve encountered. They have zero customer service - everything is automated through emails - it's difficult to even get someone on the phone from this office. They have cancelled my appointment 3 times in a row now after waiting extra months because of “overload” from the new year. Apparently they are having employment issues - not my problem when I pay for a service within a certain time period. This location is physically dirty. There was a professional nurse here but she no longer works here and the others so far do not stand out and are not friendly. If you have a choice go to another service provider.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Albuquerque
Melissa was so patient and kind at my first laser treatment. I am glad that I got her for my first laser treatment.
Google
1.0/5
Apr 11, 2022
Google Ideal Image Albuquerque
I would not recommend ideal. The nurse had no idea what she was doing, and admitted do in such an unprofessional way. As well as continuously canceling appointments and not booking for 5 months. After a second appointment today, I will say it was a much better atmosphere. I was in a different room, it was tidy and clean. The nurse was very known and was much more professional than the previous nurse. Although they still canceled my appointment last week which was frustrating.
Google
4.0/5
Apr 11, 2022
Google Ideal Image Albuquerque
Nurse Melissa is professional, great and thorough she has treated me multiple times! I am satisfied with my results so far. Only thing is I get a different nurse everytime and they all do things differently. It is very hard to schedule appointments. So if you have a 16 month contract and they can't get you in for 2 or 3 months it takes it out of your contract. So if I need another appointment I will have to pay for it.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Albuquerque
Melissa did a great job with my laser treatments. I was a bit nervous for my services. She was very professional, knowledgeable and patient. She made me feel comfortable during the treatments. Thanks Melissa
Google
5.0/5
Apr 11, 2022
Google Ideal Image Albuquerque
My nurse Melissa did a wonderful job of making sure I was as comfortable as possible during my session really helped distract from the pain she also made sure to get every little spot great job! Thank you!:)
Google
1.0/5
Apr 7, 2022
Google Ideal Image Albuquerque
I was very excited to start my treatment, but now I’m very disappointed. The treatment is supposed to be every six weeks time frame which is recommended by them and two of my appointments have been canceled one without even notice, I had to call to find out why. The excuse they gave was that the nurse is not available, so then why are they taking in more clients if they cannot provide appropriate service. I’m not complaining about the price but I really don’t think is fair that I already paid all my treatment and I’m not receiving the service I paid for.
Google
5.0/5
Apr 4, 2022
Google Ideal Image Albuquerque
Melissa is an excellent nurse and took excellent care of me during my appointment.
Google
5.0/5
Apr 4, 2022
Google Ideal Image Albuquerque
My tech Melissa was amazing! She walked me through the procedure. Made sure I was comfortable! Very kind, and professional.
Google
1.0/5
Apr 4, 2022
Google Ideal Image Albuquerque
I don’t think it’s fair that I can’t get my treatments scheduled. I will never tell anyone to come to ideal image. It’s a rip off.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Albuquerque
It was a great experience. The staff was very nice and helpful. It was a clean and professional setting. I appreciate them helping me get more services I needed.
Google
5.0/5
Mar 24, 2022
Google Ideal Image Albuquerque
Melissa was so sweet and wonderful and she made me feel comfortable during the procedure. Loved it!
Google
1.0/5
Mar 24, 2022
Google Ideal Image Albuquerque
There are never appointments available, your appointments will get cancelled for services you already paid for and there is no flexibility for the client. They will basically tell you this is what you get now and if it doesn’t work we don’t have any a availability for 6 weeks out or more. Appointments get cancelled with no call or reschedule, even after a confirmation email less than 24 hours before an appointment. Find another medspa, this is not worth it! To get you in they will bend over backwards and once that treatment is paid for they no longer have appointments after. Trying to get a hold of this location is also a nightmare, you will get sent to a corporate number that can’t help with scheduling and they “reach” out via email to the location to contact you and that never happens. The excuse at this location is always staffing and if you can’t accommodate your existing clients don’t book new ones until you can manage the client loads you already have. If I could leave zero stars at this point I would.
Google
5.0/5
Mar 23, 2022
Google Ideal Image Albuquerque
Melissa was awesome! Very professional and kind.
Google
4.0/5
Mar 22, 2022
Google Ideal Image Albuquerque
Nurses are friendly and knowledgeable. Had an honest give and take about my progress. Only concern is you need to get your staffing stabilized. Currently, a disturbing amount of turnover.
Google
1.0/5
Mar 22, 2022
Google Ideal Image Albuquerque
The girl hailey was really nice but also waaaaay too pushy. She didn’t get to the point snd the whole thing felt very scripted. She also added things I said I didn’t want which made me feel really uncomfortable towards the end.. I ended up not doing anything because of my experience
Google
1.0/5
Mar 22, 2022
Google Ideal Image Albuquerque
I was told that I could put my services on hold while pregnant & breast feeding my children. I became pregnant in 2018 and then breast fed until 2020. In 2020 I became pregnant with my second daughter. I was told when I tried to return for services in 2021/2022 that my contract had expired and if I wanted services I had to pay for them over again. I then went in in Feb 2022 to get a touch-up on a previously done area. My last touch up was done in Dec 2021. When I arrived, after driving 45 min, they told me they couldn't find that area on my profile & refused to treat me unless I bought a whole new package even though I had just had the area done approx 6 weeks ago. I asked to speak to the manager and was told that she lives in another state and they could forward it to her and she may call me back. I've not been contacted. I was offered no resolution other than to pay for more services. I am highly upset that I didn't get the completion of my services paid for or the guarantee of low-cost touch ups for life. I will not be bringing future services to Ideal Image and will see that my other services needed be done at another med spa. EDIT After speaking with the district/regional manager I'm even more displeased with services. I told her that I had gotten an area done about 6 weeks ago and went in for a touch up but they refused to do it. She told me that there was no documentation of the initial treatment. She essentially told me that I'm a liar and that I didn't know what was done during my last session. I am pretty sure I can differentiate between getting my lip done vs. my neck. She told me that I received more treatments than I actually have. Her phone call was NOT a resolution to the issue but more of an opportunity for her to cover up her staffs illegal/improper charting and to be condescending and rude toward me. I will not go back to ideal image for future services and will not be recommending them for future services to friends or family. Unfortunately I've already paid the entire amount of my contracts and
Google
5.0/5
Mar 17, 2022
Google Ideal Image Albuquerque
My experience with Melissa is so fun! Got to admit it hurts but is well Worth it! Melissa is so great
Google
1.0/5
Mar 15, 2022
Google Ideal Image Albuquerque
I have received poor customer service. My results aren't what they said they would be. It's a huge waste of money. Their appointment confirmation system is ineffective and it automatically canceled my appointment that I had been waiting for 4 months. Wait time for appointments are ridiculously long. I wish I could give them zero stars. Again. Don't do it. It's not worth it.
Google
1.0/5
Mar 15, 2022
Google Ideal Image Albuquerque
I’m very disappointed that they took my money for Botox ahead of time and then aren’t able to fit me on the schedule, not even an estimated date because it’s so far out but refuse to refund my money. They said they don’t do refunds to which I replied how can you refuse a refund for services I paid for that you’re not able to provide, that’s got to be illegal!!!! They offered to give me some more units for free and I said why would I want more units if I’m not able to get an appointment, that would do me no good. I was told the regional manager would call me but have yet to receive that phone call It’s been 2 weeks since my last review and response from business, I have yet to receive a call from them. I can’t get a hold of anyone at the location and when I call the 800 number they tell me the regional will call me but she never does. I WANT MY MONEY BACK!!!!!!
Google
1.0/5
Mar 15, 2022
Google Ideal Image Albuquerque
Careful before signing your name on the payment scam that they are running. I had my face time consultation. At that time she got me set up for a procedure for April 24th. I got a confirmation for my appointment today, however my appointment is no longer on the 24 of March as I was told, it is now June 3rd. Because I wanted the procedure done prior to a wedding that I am attending, I figured that I would just cancel this appointment and go somewhere else. Well the contract is binding even though they switched the date on me. Do not sign up for the financing or any document that quick talking consulting lady puts in front of you .
Google
5.0/5
Mar 12, 2022
Google Ideal Image Albuquerque
Melissa was amazing! I felt super comfortable.
Google
5.0/5
Mar 11, 2022
Google Ideal Image Albuquerque
Melissa was by far the best nurse I’ve experienced. Made me feel comfortable and explained everything to me. I will be requesting her for every apt from now on. Thanks Melissa you are awesome! 🙂
Google
5.0/5
Mar 9, 2022
Google Ideal Image Albuquerque
Thank you to the folks at Ideal image, you’ll were kind. I want to especially thank Maya Garcia, I spoke with her in October asking her questions about Botox, she got my information and spoke to one of the nurses, called me back to give me the information she gathered. Fast forward to 2 weeks ago, she got ahold of me to ask if I was interested in having a session with one of the students in training. She set up my appointment and followed through with an email after my appointment. She was so sweet!! Thank you to all that I dealt with. Virginia
Google
5.0/5
Mar 9, 2022
Google Ideal Image Albuquerque
Absolute hands down great experience from the ladies at front desk to the experienced nurses. Would recommend Ideal Image to everyone
Google
2.0/5
Mar 9, 2022
Google Ideal Image Albuquerque
I've been waiting for a reschedule ever since my appointment was rescheduled because of a snow storm on February 4th. It takes too long for a reschedule when an appointment is cancelled. I will never get ahead of my hair growth with these appointments being so long in between. You clearly need more locations, and/ or more staff. A reschedule should take days, not months. I paid lots of money to be a part of your service, and I've been to your clinic three times in the last seven months! this is unacceptable.
Google
1.0/5
Mar 4, 2022
Google Ideal Image Albuquerque
I’m so furious with this place! They have rescheduled me 2 times ALREADY!! ... So I’m like ok and I call to reschedule and they give me an appointment in June!!! Im like June, Are you kidding me? Mind you my initial appointment was February 15. I’m furious and upset. I get that things are tough, but the services are not cheap and we invest so much money to honestly be blown off time and time again. And the best part is I couldn’t even reach an rep in Albuquerque. I got someone out of state… they won’t even answer and are no help!
Google
5.0/5
Mar 4, 2022
Google Ideal Image Albuquerque
Nika was so great and made me feel very comfortable. She was so fast and efficient! I loved her.
Google
1.0/5
Mar 3, 2022
Google Ideal Image Albuquerque
This establishment is clean, modern and have a friendly staff. Angel is the nurse I see for my laser hair removal and she has been such a pleasure to be around and converse with during the appointment! Edit: I guess once you get pregnant and have a baby the rules change. I got MAYBE 1/4 of my treatments needed before I had to stop because I got pregnant and they said I couldn't do treatments while I was pregnant. Fast forward, had the baby, tried to re-schedule and got DENIED my treatments because they said my time limit had passed even tho it was THEIR rule that I had to stop while pregnant. If you plan to have a kid or need to pause for any reason I wouldn't suggest you do it here. There are other companies that do laser hair removal that don't try to rip you off. Mind you I paid for the full treatments and didn't even get half of what I paid for.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Albuquerque
I was pushed to pay and schedule within 15 minutes. It was my own fault for signing. I was told all of my questions would be answered prior to my appointment. They rescheduled my first appointment which was one month after the initial call. Then rescheduled my appointment again in August. Now my appointment is supposed to be in late October when my first call was in May. I tried to cancel the appointment (I made it clear I needed this done prior to October) and they told me they wouldn't refund me even after not seeing me or answering my questions after 4 months. EDIT: I have had some people ask me to review my follow-up session but i wanted to wait until after my session to review it. However, under the circumstances I feel like if i continue to wait for my follow-up session you will never get to read the review. My original first appoint was schedule for July 2021. Idea Image kept rescheduling it until eventually it finally happened at the end of October. My follow-up session was in Dec of 2021, then got rescheduled to Jan 2022. The week of my appointment I received the confirmation email asking me to confirm my appointment that week. ( For anyone who hasn't signed up yet, they do this for all appointments, you get a confirmation message for you to confirm that you will be present for your session). I confirmed for all of my appoints and Ideal Image usually reschedules them the week of the appointment. To not stray from tradition they rescheduled my January appointment the day before my appointment. They then said I would need to SIGN A NEW CONTRACT because the time frame from which i started the process to when they would finish the process would exceed my contract. This is to no fault but their own. I never rescheduled the appointments, they did. I obviously do not wish to sign a new contract because they are super unreliable and when I asked to be refunded for my last session that is going to take a year to get to(according to them) they refused. They extended my contract already without telling me or running it by me. When I signed the contract I signed it with a already stated end date. I did not sign the extended contract yet i am somehow being held to it. I called and emailed the customer service rep and she didn't answer. I had to call other offices just to get in contact with her for her tp state "Oh I didn't see your email". She put in her notes that she called me and left a voicemail yet failed to mention that I called her that same say twice and emailed her that same day. I also left voicemails each time I called. I promise to keep the review updated as time goes by. And to answer the second most asked question I get emailed, No, the customer service was not good. The front desk girls were really nice. But, the person that did the cool sculpting kept calling me her sister, running around, and kept swearing and talking to her coworkers about personal issues.
Google
1.0/5
Feb 26, 2022
Google Ideal Image Albuquerque
They canceled my appointment on February 14,2022 and they never got back to me to after that. This has not been the first time they cancel on me and then tell me they don’t have anything until 3-4 months out. I’m spending a lot of money for my laser hair removal and it’s really disappointing this keeps happening to me. I feel I’m never going to finish off my services.
Google
5.0/5
Feb 26, 2022
Google Ideal Image Albuquerque
Melissa is amazing!! I had an issue with my appt and child care and she took time out of her lunch for me. And she did a wonderful job treating me, she was very informative and cared about my progress, I won't go to anyone else anymore. She's my gal.
Google
1.0/5
Feb 25, 2022
Google Ideal Image Albuquerque
I didn’t end up having “an experience.” Over the phone, I purchased over $2000 worth of lip injectables and scheduled an appointment at the Ideal Image here in Abq. When I showed up for my appointment, not only did they tell me that I wasn’t scheduled that day (or any other day), but I was also told that they don’t have anyone ANYWHERE here in New Mexico who’s currently trained to do liip injections, only Botox. Suffice it to say, I am not happy at this point. I would love to get my money back so I can go somewhere else that has qualified, trained professionals who can assist me. The local Ideal Image put me on a call list, and told me that they’ll give me a ring as soon as they get somebody trained up. However, I wasn’t planning on having my lips injected by someone who’s brand new to the profession/skill. I don’t want to entrust my face to just anyone. Again, I would love to have my money back so I can go somewhere else.
Google
1.0/5
Feb 25, 2022
Google Ideal Image Albuquerque
Still Have not received a call back to reschedule treatment. Still have a lot of hair, close to the same as beginning of treatment. Still very upset even tho the Customer care person called me to try and resolve my issue and she herself tried to schedule me an appointment and was unsuccessful. She said I would get a call back but still have not received a call to schedule anything and has been weeks since we spoke. She maintained that she would honor a few more sessions and that the session duration time has expired. Because understaffed, I couldn’t get more sessions in, and a lot of sessions were canceled by ideal image and tried to reschedule but they never called me back. Extremely unhappy and after paying thousands of dollars and a lot of pain, the treated areas remain the same. I would have rather waxed for the rest of my life than purchase this service. Well, looks like Im still going wax my back for the rest of my life and waisted thousands anyway on ideal image.
Google
1.0/5
Feb 25, 2022
Google Ideal Image Albuquerque
I bought a package and was told I would get a call back soon to schedule my first couple appointments because the system wasn’t up. A week later and I still heard nothing, I called only to find out there wasn’t appointments availability until late July. This was not told to me when they took my money and lied to me. I told them I wanted a refund and they said my situation would be expedited and I should hear from someone in a couple days. Another week later; nothing again. I called and was told my case was going to be looked at today and I would receive a call today. Nothing. Called back, and the case manager had left for the day. I am being told now I’ll hear something by Monday. I’m getting the run around and all I want it to cancel the loan and move forward. Lying to customers who are spending THOUSANDS of dollars and the lack of communication is ridiculous. Resolve this situation.
Google
1.0/5
Feb 18, 2022
Google Ideal Image Albuquerque
My appointments keep getting changed/canceled and they have to reschedule and then it happens again. They rescheduled and don’t have it in the books
Google
1.0/5
Feb 18, 2022
Google Ideal Image Albuquerque
Appointment was canceled due to staffing
Google
1.0/5
Feb 17, 2022
Google Ideal Image Albuquerque
Absolutely dissatisfied with this company. I recieved a call from ideal image back in September on 2021 with an offer. I bought in and they had someone contact me to schedule an appointment. I could not get an appointment until November, then they could not do injections, I was not a candidate. So I had to schedule again, the nurse canceled and I had to reschedule again. I was scheduled for February of 2022, I recieved a call that the nurse called out and I would need to call and reschedule. I called today, the next appointment isn't until July of 2022. Waiting 5 months to receive a botox treatment seems excessive, especially since they canceled the appointment. Don't waste your money . There are many places that you can get seen sooner . I am also fighting for a refund, which they dont seem to want to do.
Google
5.0/5
Feb 16, 2022
Google Ideal Image Albuquerque
I was so happy with every aspect of my time at Ideal Image. It wasn't nearly as painful as I'd anticipated. The technician was amazing! I'm looking forward to my next appointment!
Google
1.0/5
Feb 16, 2022
Google Ideal Image Albuquerque
My nurse during the procedure was great, however I was and am displeased with the time frame between my appointments as they are far beyond standard recommendations. I was also never offered previously a numbing agent then was told one would be ordered for me before my next treatment and I have yet to hear anything back from anyone. I am going to complete my treatments only because I am contracted and am paying for the service but would never recommend anyone to go.
Google
1.0/5
Feb 14, 2022
Google Ideal Image Albuquerque
I recommend not buying into their package deal. Find a better place, they’re so far booked out for their appointments and will last minute cancel, with the next available being months away. The service is okay. But just wanting to provide awareness before you trap yourself into buying a package of their services.
Google
2.0/5
Feb 11, 2022
Google Ideal Image Albuquerque
I got a payment plan with ideal because I move around for work a lot and they have locations all over the country. Looking back, I would not recommend it. I bought all my services LAST APRIL and have yet to use even half of them because their scheduling is so backed up. 4 months out just to get Botox, don’t even think about coolsculpting or anything more intensive. I tried to get a refund so I could go somewhere sooner and the company refused. I did give an extra star for my RN Nika, who did all my treatments. She was such a gem, so fun and outgoing! Always made my appointments a good time. Unfortunately though, she doesn’t work there anymore. 👎🏻
Google
1.0/5
Feb 9, 2022
Google Ideal Image Albuquerque
If I could give them a 0 rating, it would still be higher than they deserve. I signed up & paid for 6 BBL treatments in June 2021. I have only received one treatment so far! The first appointment was cancelled due to staffing, rescheduled to a later date where I received my treatment. I went in for my 2nd treatment & was told that they think I actually have melasma so they couldn't give me the BBL treatment. Why did they do the first treatment then?! BBL can make melasma worse! I was instructed to go to a dermatologist to see if I did have melasma. They wouldn't continue with the treatments until then. I called to get a refund on the 5 treatments remaining & was told there's a no-refund policy! They could ONLY refund me if the dermatologist said BBL treatments wouldn't work for me. Not once did anyone at this place ever say to me that the treatments were nonrefundable! Do NOT go to this place! It's a complete scam!
Google
1.0/5
Feb 8, 2022
Google Ideal Image Albuquerque
I made an appointment, got everything confirmed through your call center paid in full and when I went in for my appointment the facility said they forgot to send me a confirmation email and so they had to reschedule me since I was not on the schedule. `They would do nothing to try and remedy the situation because of their mistake. . They rescheduled me for the next Monday. As I was on my way I tried to call the store and let them know I was on my way but there was an accident and it was slowing traffic a bit, no one answered the store so the call center tried calling them multiple times as well with no answer. I showed up 5 min past the 15 min "grace time" They told me they had to cancel my appointment AGAIN! Then because there were issues with having someone to do the injections the only thing they could do would be to put me on a cancellation list incase someone cancelled. They couldn't reschedule my appointment. Then when I asked for a refund they told me it would take a few weeks for my refund because they had to "review" it. Worst experience, worst customer service I have ever experienced.
Google
3.0/5
Feb 8, 2022
Google Ideal Image Albuquerque
No one is answering my calls. I'm paying for service that I'm not getting and they keep taking money out of my account. The number of negative reviews on this matter is appalling. You would think the company would send out an email to it's consumers explaining what might be going on. I use to not have any problems with this company and had good experiences. The way they are still making consultations and taking people's money knowing what is going on Is disturbing. I think it's in all of our best interest to contact the BBB!! Uodate: I was finally contacted by someone in upper management who helped me and made me feel valued again. So I'll give back a couple stars
Google
5.0/5
Feb 8, 2022
Google Ideal Image Albuquerque
I loved my session. She talked me through everything where I was worried. She was not worried about rechecking the spots where she would have to go over to make sure she got everything. I only want to schedule with Melissa.
Google
5.0/5
Feb 7, 2022
Google Ideal Image Albuquerque
The receptionist Maya is always so welcoming and goes above my expectations when helping me. She makes my check in and check out process time efficient and easy. Maya is a great associate who is professional and makes all patient needs a priority.
Google
1.0/5
Feb 4, 2022
Google Ideal Image Albuquerque
I wanted to get seen last year, once i finally got to speack yo someone from Albuquerque location. They scheduled me for mid March!!! So i am not sure why you are sending me a feedback on how you did if apparently youbonly see 1 customer a month! This whole Ideal Image is a scam, they lied to me into buying the membership then i cannot get an appointment for months!!!
Google
1.0/5
Feb 4, 2022
Google Ideal Image Albuquerque
I drive from out of town to get seen for my services. One time, I drove into town (3 hrs away) and they cancelled my apt that day- i even put my dogs up in a boarding facility. The Nurse Nica took good care of me that day & I told her my frustrations with the manager Meghan. How do you run a business when you live in a different state? I ask to get a call back and she never calls back they say “3-5 business days” you will be lucky if someone calls you that month. I called to get scheduled and the only good nurse there left. Run away run far away from this business. DO NOT SIGN CONTRACTS. Their scheduling is booked up until MAY-JUNE and will continue to take your money. CROOKS ESPECIALLY MEGHAN BROCKVADER manager!!!!
Google
1.0/5
Feb 3, 2022
Google Ideal Image Albuquerque
I bought your ideal image services back in July 2020 but since the ideal image in Albquerque had staffing issues, I was scheduled my appointment after few months probably sometimes in December. You guys should have extended my contract because it was your fault that you could not provide me services earlier when I signed the contract. I had my second to last appointment in November. I was told by one of your ideal image technician that for my last appointment I should wait 2 months. So I was scheduled in Jan 2022. I got a call one day before my January appointment and was told that my contract had expired and I’ll have to pay for my last appointment. This is ridiculous and unacceptable. I even called ideal image 1800 number but they didn’t do anything about it also. The manager at the Albuquerque ideal image didn’t solve the problem either. I’ll make sure not to recommend you guys to anyone.
Google
5.0/5
Jan 28, 2022
Google Ideal Image Albuquerque
I have been to other places for laser hair and other treatments before but the ladies at Ideal Image are most welcoming and professional. They always work with my schedule and give quality service. I have received excellent treatment by Savory, Mika, Avery, and Nicole, they make a great team and I keep going back because they are knowledgeable, personable, and professional. Thank you ladies!
Google
5.0/5
Jan 28, 2022
Google Ideal Image Albuquerque
Nika always does such a great job when I visit! She makes the session so comfortable!
Google
5.0/5
Jan 28, 2022
Google Ideal Image Albuquerque
Laser hair removal is not the most comfortable procedure, but recently I had the pleasure of having Nika as my nurse and she did an amazing job. She was very professional and friendly.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Albuquerque
Nurse Nika was really nice and professional she made me fell good and comfortable the experience was fun and painless I so recommend this place come see Nika
Google
5.0/5
Jan 26, 2022
Google Ideal Image Albuquerque
Nika, at Ideal Image, is the most friendly, efficient, and knowledgeable laser hair specialist I’ve ever been to. If you want anyone up in your lady parts burning stuff off, it’s her! She makes you feel so comfortable and is good at distracting you from what’s going on. I absolutely adore her & would highly recommend her to anyone seeking hair removal treatment!
Google
4.0/5
Jan 26, 2022
Google Ideal Image Albuquerque
Nika and Sabry are great and put you at ease! They’re knowledgeable, fast, and friendly. Ideal Image overall does have staffing issues that affect how fast you can get an appointment. It seems they need to hire more nurses to help their customers.
Google
1.0/5
Jan 25, 2022
Google Ideal Image Albuquerque
This place will make you pay before scheduling you and make it seem like there are lots of availability and then won’t be able to schedule you months and months out. Then when you request for a refund it will take up to 2 weeks. Poor communication from the customer service department about when you will get your services done. I am very disappointed in my experience. I definitely feel like I was scammed.
Google
5.0/5
Jan 21, 2022
Google Ideal Image Albuquerque
This was my second appointment for laser hair removal of my bikini area and I was anxious secondary to experiencing so much pain the first time. Sabry did a great job reviewing my chart, validated my fears, as was very calming. She did an amazing job of finding a rhythm during the process so that it was tolerable and completed thoroughly and efficiently. Sabry was amazing and will be booking all future appointments with her!
Google
3.0/5
Jan 21, 2022
Google Ideal Image Albuquerque
Mika was amazing. She is really very personable and professional.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Albuquerque
If you're thinking of laser hair removal, Nika is the best at this location. Nika was extremely helpful, kind, funny, and professional. I was very nervous but Nika talked me through the process and helped eliminate my nerves. Excited to see how things turn out!
Google
3.0/5
Jan 20, 2022
Google Ideal Image Albuquerque
Your rep Mathew was excellent, having to receive 9 emails was absurd.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Albuquerque
I always make sure to give good feedback when good feedback is warranted and believe me it's warranted. I won't lie and say I felt the prices were fair but honestly, Nika made up for it. She was so knowledgeable and put my worries at ease. She walked me step by step throughout my procedures and was absolutely the friendliest medical professional I've ever dealt with. She has an amazing ability to view any issues and make them right. Within minutes she made me feel comfortable and when I left Ideal Image I felt great. She truly cares about what she does and makes a woman feel amazing and beautiful. If anyone's questioning whether to use Ideal Image, don't because of you're lucky enough to get Nika you'll have an amazing experience. Way to go Nika and I'll be sure to do lives and refer everyone I know to you. Nika should start her own practice and I am very grateful I met her.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Albuquerque
Liza Sandoval is awesome and guided me along perfectly. Not only did she put me at ease but she was very polite and patient while doing so. I think she deserves a raise.
Google
1.0/5
Jan 19, 2022
Google Ideal Image Albuquerque
Google
5.0/5
Jan 15, 2022
Google Ideal Image Albuquerque
Brittany and new girl I think at front desk did awesome and very professional thank you! Brittany did amazing and very knowledgeable. I felt I got great service this time.
Google
5.0/5
Jan 14, 2022
Google Ideal Image Albuquerque
Nika is the best! Will definitely book with her next time and everytime! ☺️
Google
5.0/5
Jan 13, 2022
Google Ideal Image Albuquerque
It was great- always is with Brittany. The staff is really great and really patient and very professional. I think the pandemic has hit all of us really hard and the staff does a really good job of staying professional and helpful. I love all the nurses and all the ladies who do the scheduling. And the manager Megan has been responsive and helpful and they all provide great customer service.
Google
5.0/5
Jan 13, 2022
Google Ideal Image Albuquerque
Nika was amazing she was so helpful and professional!! I hope to see her again.
Google
4.0/5
Jan 13, 2022
Google Ideal Image Albuquerque
Nika was professional and kind. She explained everything and used humor to allay my slight fear about the procedure.
Google
5.0/5
Jan 13, 2022
Google Ideal Image Albuquerque
Nika was extremely friendly, thorough and a perfect salesperson. Showing interest in future ‘procedures’ she took the time to explain everything, provide brochures/links and even pitched becoming a member. As long as i have been coming here, no-one ever mentioned a membership!!! Great job Nika
Google
1.0/5
Jan 12, 2022
Google Ideal Image Albuquerque
I didn’t realize how much of a scam the payment plan is. I’m ashamed to have fallen for it. Even if the laser hair removal works (which it’s hard to tell considering I’ve only been able to get two appointments in the past 7 months) it’s not even close to worth the insane amounts ideal image charges. Not to mention the ally lending service will essentially have you paying double for your procedure because of the ridiculous interest policy. I feel absolutely taken advantage of and wish that there was a way I could get out of this. But even before getting any of my treatments done, I was informed that I’m locked in and there’s no way to cancel and I’d have to pay regardless if I got the treatments or not.
Google
5.0/5
Jan 12, 2022
Google Ideal Image Albuquerque
I work with Nika, RN. Oh my gosh she is amazing. I have never felt more comfortable in an uncomfortable situation of laser hair removal. The atmosphere is relaxing, she’s friendly, she talks to you. She’s knowledgeable and good at her job. Ideal Image Albuquerque is a great company, all the ladies are super nice and very knowledgeable
Google
5.0/5
Jan 12, 2022
Google Ideal Image Albuquerque
I really enjoy coming to ideal image they have very friendly staff. I was very fortunate to get Nurse Nika she made me feel comfortable and explained the process very well. Nika was very kind and professional. She made sure I was doing okay through the whole process.I would definitely recommend coming to her if you have any laser hair removal needs.
Google
5.0/5
Jan 12, 2022
Google Ideal Image Albuquerque
Second treatment in, so far I am pleased with the results! Brittany and Niki have been informative and kind during treatments.
Google
1.0/5
Jan 8, 2022
Google Ideal Image Albuquerque
I’m paying for a service i am not receiving you cannot book appointments within 6 weeks as recommended for treatment so when you pay for unlimited treatments for x amount of time you can’t get them.my next appt is feb 25th and I was last seen in October they are booked through April at this point. They won’t get you in at other locations with out canceling already booked appointments
Google
5.0/5
Jan 7, 2022
Google Ideal Image Albuquerque
I wanna shout out Nika! She gave me the best experience! She’s so friendly and down to earth and makes you feel so comfortable. ❤️ She’s the best! 🙌🏼
Google
5.0/5
Jan 7, 2022
Google Ideal Image Albuquerque
Brittany was professional, courteous and great to work with! I would definitely recommend her!
Google
5.0/5
Jan 6, 2022
Google Ideal Image Albuquerque
Kind and knowledgeable staff.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Albuquerque
Nika is amazing! Highly recommend
Google
5.0/5
Jan 6, 2022
Google Ideal Image Albuquerque
My nurse Brittany was amazing . She was so kind and comforting . She was very knowledgeable about what she was doing and how to do her job correctly. She answered every question I had . The office was very friendly and I had a great experience.
Google
1.0/5
Jan 5, 2022
Google Ideal Image Albuquerque
The consultant i spoke to was incredibly condescending. After giving me a price for the services I was interested in, I let her know that the cost was prohibitive for me. She asked me "what did you expect? This is a medical proceedure." When I clarified that I didn't know what to expect because no pricing guidelines are published anywhere, she went off about how people expect it to be $75 and that's not realistic. Also, the ad I got via email said laser hair removal was up to 75% off. My quote for underarms and Brazilian was around 3000. She said that was 75% off- which would make the normal cost around $12,000, which I don't believe is accurate from others I've spoken to. While I am still interested in these services in the future, I will absolutely NOT be going to ideal image to receive them. Medical facilities should be a safe space where questions are answered compassionately, not belittling your customer for lack of knowledge that you are supposed to provide for them.
Google
1.0/5
Jan 5, 2022
Google Ideal Image Albuquerque
Every time I come in there is always an issue. When I scheduled my recent appt i asked for Megan's Boss to call me i still haven't received that call.
Google
5.0/5
Jan 5, 2022
Google Ideal Image Albuquerque
Working with Sabry has been wonderful! She is very professional and knowledgeable. She throughly explains everything she’s doing and answers any questions I may have. She goes above and beyond to make sure I’m comfortable before and during and after treatment. I feel very fortunate that she is my care specialist!