DO NOT COME HERE!!!!!!!!!! THEY ARE EXTREMELY RUDE AND NOT HELPFUL WHATSOEVER. I’ve spent over $6,000 for HORRIBLE customer service. The staff turnover rate is insane. And once you sign, there is NOTHING you can do to get your money back. They make you wait to schedule with them, then tell you your contact expired. I cannot express how horrible every single one of my experiences was. RUN!! There are so many other medical spas that have better reviews & that are helpful!

Everyone made me feel comfortable and gave me all the knowledge and answered all of my questions seeing that this was my first time here. The staff was friendly and took all precautions with the pandemic I felt very safe and satisfied at the Albuquerque location.

No one calls me back I’ve called multiple times I want a refund .... still no one will call me back I’m stressed about paying for something I did not even have done. This is awful 😞.

Really good. Felt very apprehensive at first. But everyone made me feel at ease

I'm very impressed with the nurse that helped me today. She was attentive to my personal situation, and gave excellent advice to make sure of my comfort .

They never have room to book you, try to get ahold of a manger thru email and calling and no response. You pay for no services

THIS IS AN UPDATE - I PREVIOUSLY GAVE THIS BUSINESS ONE STAR. I wrote a review months ago and I 100% stand by everything I wrote at the time. Because this clinic was closed for months last year I flew to the Henderson. NV clinic for my first few treatments. However, I must now give credit where it is due. Ideal Image ABQ has hired enough staff post "COVID Nightmare 2020" to provide great service. The front office staff has been polite and well informed, they appeared to be training new staff when I was there last. New nurses have also been hired. If you're looking to get rid of unwanted ___________(fat, hair, wrinkles, cellulite, etc.) check this place out.

Kelli was amazing! Super nice and professional! I’m glad to be doing my laser hair removal here 🙂

Great customer service!

Kelly was rude and argumentative. Thought I was a paying customer. The rest of the office has been wonderful and never in several years had this type of problem.

Helpful and very friendly. Good info.

Paid in full but cant even get my first appointment until may which is 3 months away. I asked them if they could prescibe something before my procedure they said no but to take a pain killer i asked what does i should take to make me comfortable they said they cant give me a suggestion. In the process of trying to get a refund!!!

I wish I could rate them a zero. These people are total scammers. From what I’ve read review wise they do the same thing to everyone. Take your money and never plan to give you your services. I am still fighting for my refund and ready to take them to court if I have to.

If I could give ZERO stars I would prefer to. Taylor Rivera and Maricia Chavez were so disrespectful to me I filed a complaint with the Better Business Bureau. It was there I found that Ideal Image has so many complaints they have been refused accreditation by the BBB. I firmly believe these two women share a distain for disabled persons and have received no corrective action by the company for their behavior. BEWARE, I was refused a refund for services I did NOT receive, which was around $4,000

Natasha was very professional and informative. She answered all my questions and I enjoyed the consultation.

BEWARE of this place. Non medical salespeople will sell you services without screening you first, take your money, and then tell you that you are medically ineligible to receive services and all sales are final. Do not give them your money.

Unprofessional service I had a few treatments left before getting pregnant. When I attempt to reschedule to continue ones I had my baby they said the contract had expired and I would have to pay again for touch up. Waste of money do not recommend this place.

My nurse was very professional and was very patient with me. I had a lot of questions and she answered all of them. I was very pleased and look forward to my future appointments

Friendly and informative! Great job!

I’m frustrated I left messages and also tried to confirm my appointment the day before. They filled my appointment already. So now I have to wait 2 months!

Everyone was professional, friendly and knowledgable about the services they offer. I wanted a quote for additional hair removal services and it was ready before I left.

The staff was very polite & helpful. This was by far my best experience at this location

Yo pase a ser otro cliente que cayo en la trampa de los servicios de Ideal Imagen. I request informacion and someone called me with very high sale skill and got me envolve before i could breath and absorve all informacion, she was so in rush for me to to get into that she do not let me think and avoid all my question with a comment i can give that informacion before you sign this and I will get you right awaay. So the services she sold to me was not what I receive at the place in albuquerque. I call Ally lending company and make a complaint finally they cancel my loan but they charge me 1250.38 for a services that was worthy 100 dollars just for the time i use they facilities. This is scam do not believe what they sale., mala calidad bad sercices not quality, no etihc., no profesional. be aware so you do not have to. regret it. I wish I had read the review now I will not be putting 1250.38 dollars in the trash can

Marissa was incredibly knowledgeable, caring and had incredible attention to detail. Excellent nurse!

This is my second visit and they are extremely nice and very helpful with every question have. The customer service they provide me with is beyond expectations.

The person completing my treatment was very friendly and helpful. She answered questions and did great work.

The staff at the Albuquerque, Ideal Image are knowledgeable, thorough in making sure I get what I want with my physical goals. The office is clean and modern. The prices for treatment are quite reasonable and affordable to everyone. I recommend Ideal Image whole heartily to the consumer who wishes to invest in self-care.

BEWARE This place will finance you , you’ll start giving payments for months and they will never render services their office will keep canceling your appointment with the same excuse “sorry the nurse you where scheduled with no longer works with us” still waiting on my refund they have cancelled 5 times since March 2020, they are a big headache to deal with Ally lending will take months to refund you, you will lose out BIG TIME, and be put on hold and canceled endlessly they will promise not to cancel as well:/

Did a zoom consultation, I absolutely felt comfortable. She was friendly, kind and knowledgeable

Maricia was knowledgeable, friendly, and great!

Kristen Kozlowski who helped me with financing, Florence, Holly and ESPECIALLY MARISSA at the Albuquerque Coors Bypass Location are professional, kind, helpful and were a true joy to work with! I couldn’t ask for better people to see when in comes to treatments. Kristen was so patient and willing to help me find the right treatments, prices. Marisa was professional, careful, efficient and knowledgeable. She spoke with confidence and care. Florence also helped me tremendously by getting my new patient forms in a timely manner and also was professional and kind. Holly called today to ask how I was doing after treatment and was compassionate and caring, informative and kind. What a wonderful group of ladies!

Every was very helpful n encouraging 🙂

Everyone was super friendly and answered all of my questions giving me professional advice about my treatment.

It was nice Sibel was really nice. Helped me alot.

After a shaky start understanding the payment process, getting call-backs and scheduling services ~ Ideal Image Albuquerque has recently hired some efficient professionals who are at the top of their game. Florence is an expert communicator. She is friendly and ultra-efficient. Marissa was my nurse. She too provided professional services that instantly put me at ease in these uneasy times. Marissa is friendly and knowledgeable, and I felt confident about my treatment in her capable hands.

Just had my first service with Frances and Kelli and it was AMAZING! Their attention to detail and communication made me feel really confident, safe, and comfortable the entire time. It's such a huge decision to let someone do anything to your face, but these girls are absolute professionals and I really feel like I got the best of the best. Could not recommend Ideal Image enough!

Excited to see the results of my services. Maricia was my nurse and she explains everything so well and was very kind. Florence was also the nice young lady at the front desk.

Mikayla was my nurse, she was very informative and nice!!

Update: They have staff back, and are back to providing the professional, high quality services they used to. Kelly did a great job! ********** I have paid a large sum of money for services that were disrupted due to the pandemic. However, despite several phone calls, leaving several voicemails, and even going to their office (they do not let you enter because of Covid), I have not received a callback from them. I got in touch with someone from a corporate location who said I would be put on a list to get call for an appointment as soon as possible, that was a month ago and I have not heard anything.

Had a phone consultation with Terry, she gave us very misleading information. When we got to the appointment, the information that Terry gave us was totally different. I feel now that Ideal Image was desperately wanting to sell their product

Zoom Consultation was excellent.

Seems like everyone's issues concerning Ideal Image and their delay of service also applies to me. The company is very quick to take your money and bind you into a contract and there is no communication whatsoever when you will be receiving an appointment date. I too paid upfront and it has already been a month with no calls or updates unless I'm on their tales about it. Would not recommend at all!!

I have not received a call for my appointment. Its been almost a week and no call.

Local location will not contact or talk about setting up my first appointment. I've tried several times. Going to have to fight for a refund.

They do magic here! I’ve been to other places that aren’t as good at explaining procedures but Frances made the whole process so much easier.

Nurse Kelly is awesome! Not completely painless, but much less than I anticipated.

No one is answering my calls. I'm paying for service that I'm not getting and they keep taking money out of my account. The number of negative reviews on this matter is appalling. You would think the company would send out an email to it's consumers explaining what might be going on. I use to not have any problems with this company and had good experiences. The way they are still making consultations and taking people's money knowing what is going on Is disturbing. I think it's in all of our best interest to contact the BBB!!

If I could give no stars, I would. I had my video consultation over two months ago. Was told I would be put on a VIP waiting list to get scheduled as the albuquerque office has their schedule locked. I have left messages with no call back and no one ever answers when I do call. The phone just continuously rings or gets to a voicemail that is full. I have been making my payments and still no call to be scheduled.

Absolutely horrible I paid for services over 2 months again which is not cheap close to $1000 and never get a response from the local store. And calling the 1800 number even worse stay on hold for hours and no answer worst company ever and absolute worst customer service I want a full refund and when I call today the mailbox is full again like what the hell you check messages to clear the box and never call your customers back where the hell is money going if you can’t provide the service we paid for. Complete waste of 3 months of my time. 🤬😡

I have tried every avenue possible to get a response from Ideal Image. I am completely appalled at the lack of customer service from this company. I paid for services in August and have NEVER received any service to date nor have I received any communication. I have requested a refund of my money and still have not received even a phone call. Worst customer service.

I have read most of the reviews here for almost a month, it seems that we are all going through the same issue of paying our process for no appointments. I’ve called multiple times a week, I’ve left several voicemails to get a call back. I’ve even gone to the clinic it self and doors are always closed. There is a notice on the door to call before you get there, but I still get no answer. I’ve also tried to look for a way to get ahold of where payments are made and no help is offered there.

GO ELSEWHERE!!!!!!!! This company will leave you high and dry! UPDATE: 10/08/20- I ended up calling the Colorado Springs location and after one ring the line was picked up. I spoke with Samantha and she was very helpful. She was able to get me in contact with a scheduling manager (not local). Margaret, who is the scheduling manager called and I was able to explain my story. She did some research and apparently the Albuquerque location doesn't have enough people working there. I was basically told that if I wanted my treatment sooner, I would need to make a trip to Colorado Springs for my treatment. I bit the bullet on this one because I don't see any other way to get this done. I was not offered any sort of discount or service for this inconvenience. I would however like to thank Samantha at the Colorado Springs location and Margaret. I went for my first session in June, had my second session scheduled in August. I got a text less than 24 hours after my confirmed appointment saying my appointment was cancelled due to “an unforeseen medical issue”. Someone from this branch called me to “reschedule”. Turns out the next “available” appointment was not until December!!! Sessions should take place every 6 weeks (this is what they told me). I paid more than half of my treatment upfront, and they are still taking money out of my account. I’ve spoken with some friends and they tell me it is impossible to get any sort of refund from this place. For the past month I’ve called every day to the branch. No answer. I’ve called the 1800 number. No answer. I received a marketing email a week ago and decided to respond to see if that person could help me. She responded in less than 2 mins, told her my story, she apologized and told me that she is sending my information to a scheduling agent and they should get back to me within 2-3 business days. It’s been a week and nothing. This company is a joke. They will take your money, make it sound like you’re getting a sweet discount, and then they will kick you to the curb. TAKE YOUR HARD EARNED MONEY SOMEWHERE ELSE WHERE ITS APPRECIATED!!!!!

I called last Tuesday for a consultation and they were quick to take my money and have me sign the contract. The lady said I would receive a call to schedule within 48 hours. No one has called, no one answers the phone, and no one answers my email. I want my money back because you don’t seem interested in providing the service I paid for.

They just don’t call back. I’ve paid a lot of money and have ongoing appointments which they cancel and don’t call back to reschedule despite leaving several voicemails. This is horrible business etiquette and they’re basically defrauding customers at this point.

Paid up front 2 months ago and so far all I have received is appointment cancellations...with little communication as to why. Received another cancellation notification on Saturday, I tried calling to reschedule on Monday but had to leave a message. 2 days later, I still have not heard back. At this point I want my money back, but apparently it’s gonna be another 2-3 business days to talk to someone who can address this request. I know things are different now, but 2 months???? Update: 2 weeks after this review and the owner responded to the review, I still have not heard from anyone and am STILL not scheduled. Update #2: 3 weeks now since this review was posted and I have still not yet heard from the main people at ideal image nor from the owner of this location. I paid in full prior to the treatment and still have not been able to reach a person to either reschedule or recover my money. This is infuriating!

Several weeks ago I left a review about this location and their lack of communication and response to my NUMEROUS calls and voicemails, ( I have called on the upwards of 20 times at least, to no avail) not a single person has answered. I received a call from a Texas corporate location after my review explaining the situation, which I was grateful for. If my calls had at least been answered or returned I would not have been upset, even if I hadn’t been scheduled yet. However, I was told that the abq location would call me soon, as I was at the top of the list to schedule me. It has been like 3-4 weeks with no call. It is evident that the abq location does not care about their clients. It is not that hard to answer a call even when you’ve lost staff, you can just work overtime like I did working in healthcare all quarantine. There can be no excuses for this. I’m a paying customer not receiving information or services, All the while paying... I do not want to be told it has been hard during covid to stay fully staffed, or any other issue that might have happened. Because that’s a pretty ridiculous excuse. Not once was I able to slip up and not contact clients residents and or their families. It’s not that hard to answer the phone. I’m not the only one either who has had such a horrible experience. I cannot remember the lady’s name from corporate, but she assured me she would call my friend, whom I brought to ideal image, as well and she never did. Also this time I will not delete this review. I am not one to ever leave bad reviews, or complain, but enough is enough. Could this not be deemed contractual breach? Update they answered my post and said they would call within 72 hours. Little to my surprise they did not that was three and a half weeks ago. And I cannot leave a new review.

It was very pleasant. I was able to receive all the information I wanted to know. The explanations of the entire process were also very informative.

I was very impressed with this office from the minute I stepped through the door. They were careful, thorough, and extremely accommodating when I asked for a change in my treatment plan at the last minute. The nurse was AWESOME with the injections, and I could not be more pleased with the results. You can expect me back as a repeat customer. Thank you for your warmth and friendliness!

I signed up with a contract in June of this year..... it’s now September and I have had no call whatsoever. I’ve tried to call and have received no answer and I can’t leave a voicemail. Does anyone know how I can reach out to corporate so I can get my money refunded?! Because I no longer want to use this service.

I paid for everything in May and I have called at least five times trying to book an appointment with no one answering. I will be on hold for crazy amounts of time just for it to hang up. I finally got through to a person and she hung up. I just want to book an appointment, but i feel like i’ve been scammed out of my money.

Quick to take your money but can’t answer the phone to set you an appointment. It’s been over a month and that’s absolutely ridiculous. customer service Is definitely not a strong point for them

Ideal image was fast to contact me for a consultation and to get me to sign up. Once I did I have not been able to get a hold of anyone. Not through the 1800 number or the Albuquerque location, I have emailed and left messages. I did the financing and the first payment is due but I have yet to even get scheduled or go over the contract. The mailbox is often full and always goes to voicemail.

I purchased a cool sculpt package last Thursday and no one has reached out to schedule my appointment. Earlier this week I call my center no answer so I called the 800 number and they said someone would call me by the end of the day and nothing.

The staff was helpful and answered all the questions I had.

THIS BAD BAD, On June 29 2020. They offered me a discount and that it had to be paid in full, I asked if I was going to make it possible for my appointments to be made before August 15, 2020, they answered yes, for next week. When I asked them that I needed the appointments, before August 15, I asked for my money to be returned they refused. I told them that I was going to talk to my bank to stop the payment, they told me If I have signed a contract, if I refused to pay they will stented to collections. August arrived if they gave me an appointment on the 15th, on 08-14-20, they canceled, was rescheduled for the 21st and the same thing happened they canceled, next appointment was for 9-5-20 was canceled today 9-4-20.

Awful! I'm 3 months into my contract and have yet to receive the treatment I'm paying for. They never called me to set up an appointment, I was the one that had to reach out to them. Finally I was able to set something up for mid August only to have it cancelled on their end. Now we're in September and I haven't received a call to reschedule my appointment.

Worst med spa I've ever used. They are quick to take your money, But won't follow through. Wont answer the phone, wont answer the messages I have left, called customer service and they promised someone would get back to me which they have not. DO NOT use this med spa.

They will take your money, but they have no ability to fulfill the contracts that they sign you up for. Also, they will send you running around in circles to find that out. Do you want to hear them tell you that it's all COVID's fault that they can't run their business? That they can't hire staff? Funny how the rest of the world seems to turn somehow, despite COVID.

Lori called, and was very nice. I was most concerned about the price, and she said I would have to do a free consultation in order for them to determine the price. She let me know that there were some great deals, and that as long as did the consultation that day (Aug 31), I would have 30 days to take advantage of those deals. She set me up with a zoom meeting person, although we never did the zoom. This lady (no name) answered questions, and when I asked again about when I had to decide, she said right now. I told her I wasn't ready to make that decision yet, and she hung up on me!! I will never go to Ideal Image -- you are more worried about closing the deal than taking care of people.

The person who did the zoom wasn't too friendly. She got frustrated with me as I was having difficulty with the technology. Her body language on the zoom video was unprofessional (rolling her eyes at times). She needs to realize not everyone is tech savoy. Her appearance was unprofessional dressed in a flannel shirt. Also most importantly she is not on a phone where the caller can not see her body language or facial expressions. This is not the type of person I would want as the face or first impression for my business. I probably will not be using your services because of my experience. Thank you.

DO NOT DO COOL SCULPTING!!! I have been a client and I did cool sculpting and it did not work I never saw a change waist of money! Also I did laser hair removal and I got pregnant and was not able to continue afterwards I rescheduled when I was able to and they rescheduled me about 3 times due to COVID-19 and I have been calling to make an appointment and their phone just has me on a hold. Horrible service, they only seem interested when they make the contract to get money.

Holly was amazing. Very professional and friendly

I scheduled my consultation and got approved for financing but can’t get ahold of anyone to schedule my appointments. It’s been over a week and can’t get ahold of anyone. Went to the ideal image center in Abq and it was closed.

Wait for a phone call to get my appt schedule for treatment have got a phone call all we and have contract with the on hair removal whats gone on ?

I have a contract for laser hair removal services with them and was told I would get a call to schedule an appointment. After not receiving a call I called them myself twice. There was no answer both times, and I am unable to leave a message because the voicemail box is full... I haven't even started receiving services yet and I'm not too thrilled with this service. I hope it's just a communication error...

My experience has been absolutely awful. First, after I pay 2400 for this service I’m told that I will get a call in a few minutes to receive my appointment time. Hours went by and I never hear from anyone. I called twice and got hung up on once and then the second one informed me that the offices were closed but that she would have someone call me tomorrow. No one called. I called again twice and get thrown around in the phone cue from hell and now I’m told I may have to wait 24-72 hours to speak to someone. It didn’t take that long for them to get my money and I want a refund. The customer service is horrible! I will never use this service. This place is a scam!!!

Let me start by saying I am not the kind who usually writes reviews......but for this one I had to give reviews. I had Mikayla do my treatment, and she was amazing, from making me feel comfortable to being patient with me, she was just too good.......she was very professional and knowledgeable overall pleasing experience....:)

I showed up for my appointment— which was pre paid!!! And no one is here! What kind of place are you running?!

I didn't actually have an in person visit. However I did have a video consultation. The young woman I spoke to was very nice, extremely helpful, informative. She helped me pick the best options for my needs that she could see and notice from the video call. I was very pleased with her help and honesty. And I can't wait for my first visit for the treatment plan she helped me come up with. I am finally going to have something I true wanted since I was a very young teen. Thank you so much!

I just tried calling for the 20th time and I can’t even leave a voicemail anymore because your mailbox is full of messages you obviously don’t care to check. You’re open but you won’t answer anyone’s calls or messages? Yet I still get promo emails. How about care about your already paying customers first. It seems like this is the only way to get a response out of you guys. So help please!

I have called the office five times now, different days of the week, different times of the day, left four messages and still no reply. The voicemail message says that the office is open for phase 1 to schedule appointments and I cannot get ahold of anyone. I am paying monthly for services I am not receiving. I am very unhappy with the customer care and lack of communication. My sister in law has had the office call her to schedule her appointment right when the offices open. I have not received one call back, email, text, NOTHING. I am contemplating escalating this and canceling my services. I am very unhappy.

All staff was friendly and professional. Great experience.

I was told that I was going to get most of my work done in one day so that I won’t have to drive 2 hours for appointments and that as soon as the money was transacted that I would be getting an appointment the next couple of days to be in there in a week. My first appointment is in 2 months. Liza explained I was getting a deal and seemed really professional. Gave me a run down on my applications and facial treatments verbally but did not get a summary or receipt on what all I was actually getting done. She told me she would forward info to the Ideal Image in Albuquerque and I received an email about being V.I.P... Then I received a call from a woman that asked me where my applications were going to be and how many were purchased?? Brought up other treatments except one. My appointments are sprawled out months apart for botox, fillers, and cool sculpting applications to different parts of my body. It’s ridiculous. I emailed Liza before with quick response but as soon as the money was received on their behalf, I got nothing. I have called the Albuquerque office to get a refund and they told me they have to run it through the regional manager? I have also reached out through Facebook as well. They told me that the regional director would call me back and still no response.

I would not recommend coming to this clinic. The service that they provide is terrible & they do not attend to you right away.

Everyone in the office is so nice and friendly and they always get me in and out so fast.

I have not had a good experience at all. First of all, the sales representative was not very experienced & once she got her sale..I have not been able to reach her for further questions. Second, I have been calling the location here in Albuquerque to make an appointment and all I'm getting is a recording with a message that is inaccurate. I left a message for someone to return my call and no one has.Finally, I go to your website to find out you are temporarily closed. Why are you even tying to promote your services, if your closed?? I'm very disappointed & will not be recommending anyone!

Horrible communication and customer service. I have tried calling over 20 times and they do not return my voicemail or their voicemail is full. I was able to get a refund from their corporate office. I will spend my money with a much more responsive and professional cosmetics clinic.

It’s always great.....Holly,Angel,and Veronica the are yur employees at my location are absolutely amazing!

UPDATE: I received a call on the same day when I posted my initial review from a customer service rep. She explained to me what was going on at the clinic and I told her that the explanation was appreciated. All I really want from a business I'm giving large amounts of money to is good service, good products and great communication. After attending my first appt earlier today, the overall experience was fantastic. The ladies there were very nice and I was able to joke and laugh with them. THANK YOU FOR MAKING THE EXPERIENCE AMAZING LADIES! First things first: BE 100% SURE YOU WANT TO DO THIS BECAUSE YOU DO NOT HAVE ANY OPTIONS FOR REFUNDS IF YOU GET THE MED LOAN. Second: Don't expect anyone to actually answer the phone when you call. Hopefully, you'll be able to leave a message, if they've actually checked their mailbox. Don't expect a call back though until you leave about 4 messages. I really hope that things will improve further down the road once (if) treatment finally starts, but we'll see.

The location in Albuquerque is fully operational but they don’t answer the phone or return messages, so I can’t make an appointment for the service I have already paid for and am under contract for. By not allowing me to make an appointment, they are breaching their own contract and sending a clear message that they do not value their customers. Based on Google reviews of this location this behavior is typical, which is very disappointing. I expected better.

I paid for an appt that I could not get or even schedule and I trying to get my money back.

Cassandra Martin helped me with my virtual consultation. She was very patient and I had a great experience speaking with her.

Over expensive. I got another quote ant another place and its $3500 cheaper.

Leslie really went above and beyond for me, answered every question I had. Made my decision easy to get treatments! Love ideal image

i want to say first of all that the service is great other than trying to get an appointment. I was talked Into doing CoolSculpting and was told in my consultation that I would lose at least 50% fat in my stomach area. I even got a deal which got me 16 cycles for $6000. I went 3 times and saw no difference whatsoever. The third time I was promised that I would be put on a call list for an appointment and never got a call back twice. They completely gave up on me and I was also not making any progress. Now I’m hesitant to go to my last session asking myself what’s the point?? I don’t recommend CoolScultping for bigger people. Do not let them talk you in to getting it because even with a deal you will not see results unless you spend over 6 grand. Now I’m stuck paying an insane bill on something that does not work.

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Its was awsome

Angel was amazing, as always, she's friendly and encouraging and helps make my experience as comfortable and painless as possible!!

Friendly, professional staff. Explained everything very clearly. Clean, private facility in easy to find location.

Friendly nurse. Explained everything. Great first experience and I love the outcome of the botox!