Please do NOT use this place. My mom has been paying for her laser hair removal since May and every time they make an appointment they keep cancelling or rescheduling. It’s now September and she has not been able to go once! We have tried to cancel everything and nobody returns our calls and the staff there is unhelpful. Super frustrated with the whole situation and nobody seems to care!

They charge you before an appointment is even schedule and then they tell me they don’t have any appointments available and will get back to me. Seems a backwards way to run a business.

I have been using the services from Ideal Image for almost 20 years in Albuquerque. Unfortunately, for about the past 5 years the service provided has declined drastically. Having hormonal imbalance issues due to PCOS they have always been very empathetic to my frustration with hair growth and I am always on top of getting my hormones checked but it's still a humiliating topic for me.. I'm tired of the turnover their. Explaining my situation to multiple people. The new receptionists in Albuquerque are rude. I love to show appreciation to people with good service but the ladies won't even smile at you. I won't be back. After 20 years I have found another provider of laser hair removal and other services Ideal Image provides. Also, Asking the management to call you back with concerns is useless. I waited three weeks for the manager to bother to call me back. When she did I was at work and couldn't talk and asked her if I could call her back. What a waste of time. On another note.. They cancel your appointments and don't reschedule them. I had an appointment cancelled 4 times. I got a text hours before my appointment. I had already taken the time off work. Way to be considerate of your customers schedules.

Susan was outstanding! I was having much difficulty with connection .. She was great to work with and her knowledge is great!

Great service, quick & effective

I've tried to get appointments after initial contact. Appointments are far away (December 2022) or canceled! I'm being billed by secondary loan service before I can get an appointment! Very frustrated in NM!!! Not sure they are a liget business. I'm very concerned getting a loan from an agency they directly work with. I should have looked them up on BBB!!! We all need to report them to the BBB!

Was going to go here for treatment but seeing all the reviews that are negative...Hell no! I will not go here at all!

I am extremely frustrated with this company's "customer service." I have had nothing but problems since I signed up. It took several months to even get in to get my 1st appt and pretty much every single appt after that has had to been rescheduled. At first they called me to tell me I had to reschedule, now they don't call at all. I was supposed to have an appt on 8/13, to which I confirmed my appt via email a few days prior. I show up to my appt and they are closed. I looked in my email to find out they canceled my appt and tried to reschedule it for the day before. I NEVER got a call. I have been calling them ever since trying to get a manager to call me, but they don't. I just called customer service and got hung up on TWICE. They always seem to cancel my weekend appts and try to schedule me during the week, and if they end up scheduling me at 8pm on a Wednesday the nurse who is doing my laser starts complaining to me about having my appt so late like its my fault! I was also supposed to get a free treatment with my membership, but was never told I had to claim it within 2 months when I couldn't even get an appt until 4 months after I signed up. I will not be giving this company any more my time or money, I will finish up my last 2 treatments and I am never going back.

My technician/nurse was awesome!

Still waiting for an appt. No call

I'm a new customer to Idea Image and my first appointment and procedure with Katie was was amazing! She made me feel really comfortable because I was really nervous. She took her time and explained everything as she was doing it. I appreciated her professionalism her patience with me as well as her comforting spirit. I hope my next scheduled appointment will be with Katie again.

They are the worst at getting appointments for Lazer hair removal. Scheduling for months out and then canceling the day before because they don't have any nurses that stick around. I regret wasting my money with them.

This place is a joke, I started treatments early 2021 promised I would be scheduled in a timely manner. The first couple of appointments were fine however at my third treatment my appointment was cancelled and rescheduled with a days notice. I should have taken all the negative reviews about this place in consideration but wanted to give the benefit of doubt. I was scheduled 8/5/22 at 6:40 I confirmed my appt as soon as I received the email only to open my email this morning to see my appointment was rescheduled without my approval. Will not recommend to anyone thinking of spending their money here. False advertisement, horrible staff, inconsistent with what they promise you.

Friendly, kind, and accomidating. I did not show up at the corret time and they were still able to take me and were very understading. ABQ/Rio Rancho location.

They can’t keep anyone on staff. My treatments should have been done by the end of the year, but all they do is keep rescheduling me. I’ve only had two treatments in the last 8 months!! Who knows when they’ll actually provide the services I paid for. Now I have do deal the the nightmare of getting my money back or it’s $3300 down the drain. DONT WASTE YOUR TIME AND MONEY ON THIS HORRIBLE PLACE. I’d give negative stars if possible.

Representatives were thorough and responsive. Awesome customer service and respectful!

I had most of my appointments all set up this year and every single one of them keep getting canceled and scheduled 3 months later just be canceled again. They never have a nurse available is their reason. I’m regretting paying for the services beforehand. I feel like my cool sculpting won’t be done till 5 years down the road, kinda frustrating!

I had to reschedule my appointment twice because of Ideal Image staffing issues. Also, although the clinician "hit" my 4 dark chin hairs (this was a laser touch up), the 4 dark hairs still remain. I was told to schedule another appointment for 6 wks later BUT the receptionist said they couldn't schedule my appointment because they didn't have the nurse's schedules yet. Not happy at all. A few days after I posted the review above, I got a call from Ideal Image. The woman that called asked me questions about my visit and my review. She said someone else would be calling me in a day or so to ask what Ideal Image could do for me to make up for my very unsatisfying experience. It's been 5 days and no call.

No one is answering my calls. I'm paying for service that I'm not getting and they keep taking money out of my account. The number of negative reviews on this matter is appalling. You would think the company would send out an email to it's consumers explaining what might be going on. I use to not have any problems with this company and had good experiences. The way they are still making consultations and taking people's money knowing what is going on Is disturbing. I think it's in all of our best interest to contact the BBB!! Somebody call KRQE, KOAT, or KOB. I've spent almost 10thoudand dollars and the service im recieving is beyond ridiculous. They are liars and the staff have no control over what people decide out of state.

I would like to let everyone know that is wanting to get treatments, do not spend your money here! I have spent almost $6,000.00 here. They have cancelled my appointments now multiple times. They also rescheduled me for next year in February 2022!! They haven’t done anything to make it right. The reason for the cancellation is the “nurse called in/ no show.” Wow! I own my own business and I have adjusted my schedule and lost out on money to make these appointments. Then, I get a call 30 minutes before my appointment cancelling and rescheduling 3 months away!! I also have a life and I will be away in February and March 2022. I needed treatments done before this!! If something ISNT done about this I will be taking further action!! As of 7/08/2022 This has been the WORST experience. From my second visit forward. The receptionist are very unfriendly and unhelpful. When I reach out to supervisors or ones in high positions, I don’t ever get a call back or response. The office is EXTREMELY dirty!! The business “plan” or structure of the business is shady. Ideal Image has collected almost 4-5K from me and has last min canceled almost ALL my appointments. Aside from always canceling and not receiving treatment, they are unable to schedule me for any appointments until 2023. My mind is blown! If I can tell anyone, stay away and invest your money somewhere else for services.

Receptionist Tracie needs additional training in customer service. She's not approachable, short when speaking to you, talks to you like your an idiot, and not helpful in scheduling services. She likes to talk down to the others. However, my services with Katie was extremely wonderful. She was super patient with my questions or concerns. She took good care of me. The waiting list to schedule additional appointments is a joke. I have to wait until next year to schedule my next cool sculpting appointment. With the amount of money being spent on these procedures, I expected better check in services and better scheduling.

I got burned all over my body very bad Service

The staff was very nice and respectful. The doctor was professional in explaining to me how my laser hair removal was gonna work, tips to take at home, and what to expect throughout the process.

Do not trust. They get you financed and then tell you they cannot see you for 3 months.

It was a good experience all in all. I don’t like that we can’t schedule procedure, and have to wait to be called for scheduling (which I’m still waiting for), we should be scheduled the same time we pay.

This has been the worst experience when it comes to the clinic answering the phone, they continually cancel appointments and then make you wait five months for another one. There is a different nurse every time I had an appointment and they are either good or terrible at the treatment. No consistency. I would not recommend to my friends or family.

Melissa with Ideal Image in Albuquerque NM was very helpful and had lots of information for the process and after care for Cool Sculpting.

Melissa was amazing!!!

I paid literally thousands of dollars for laser hair removal, which is supposed to happen, as I understand it, every 6 weeks to catch the hair in different stages. However, it takes several months to get an appointment. It is my understanding that my membership expires even if they do not have the staff to schedule me, and I will have to pay again to finish the removal. They did let me know though, that if I wanted to stay on the recommended 6 week schedule, I could schedule an appointment at the Florida or Colorado location sooner (I live in New Mexico). Also, this is the only negative review I have ever posted because I really prefer to give people the benefit of the doubt, but this is ridiculous

Had a really good time at my laser hair removal appointment this time! The nurse Melissa made me feel at ease and was very thorough

I really enjoy working with the nurses and the front desk staff. They are very kind, welcoming, reassuring, and helpful. I have been able to schedule appointments without interruption to my treatment schedule. The office and treatment rooms are always extremely clean. The treatments are completed professionally but also with compassion and humor. I am very satisfied with my experience with Ideal Image and am considering exploring additional services they offer in the future.

Melissa was amazing! She made me feel really comfortable because I was really nervous. She took her time and explained everything as she was doing it. I appreciated her professionalism as well as her comforting spirit

I've waited months for an appointment only for them to call me an hour before my scheduled appt today to tell me their machines are down. That they will call me to reschedule. What is going on with Ideal Image? You have to wait months before you are seen. Is this a scam? From what I see on the reviews many have had their appts cancelled. How can you run a business with no upkeep on your machinery and you should have lasers available to do the job as promised to your paying customers. If there is no call back for reschedule and an actual treatment done, I will be reporting this to the Better Business Bureau.

It was great! My nurse was really awesome. Sociable and wasn’t at all awkward!

My nurse was very patient with me and went slow as my procedure was painful. My nurse was awesome.

My experience was good, the nurse that did my lazer is AMAZING, and the past two times seeing her Iv seen amazing results. My biggest issue with ideal image is how far you have to book for an appointment, especially when you’re on a timed contract, I had to wait 4 months for my first and second appointments.

Do not trust this business. I purchased a BBL package and paid over $1300. After my first treatment they started canceling my following appointments. I ended up with a total of only two treatments since Oct of 2021. I demanded a refund and they assured me someone would get back to me. When I finally a call, they told me they do not give refunds. I have called again and still no response. I finally had to file a complaint with the Attorney General’s office.

This business is disorganized. The systems are not clear or easy to use. The receptionist is unable to answer questions. Calling into the facility is difficult. The email systems are not easy to use and are glitchy. The quality of ideal image has seriously declined over the past years.

Objective observer who aided in someone’s dispute with this company. I am writing on this persons behalf as they are not allowed. This organization will charge you for a package before service, not provide service, and refuse refund. After months of dispute, they will refund a small amount only if you sign a contract stating that you will never post a negative review. Go with a reputable company. I have a feeling all the positive reviews must be written by the staff themselves.

I purchased a package fir 5000 for cool sculpting I called the office they couldn’t schedule me until October that’s ridiculous how long I have to wait as I paid cash in advance with a lady over the phone she said there was a waiting period but she couldn’t tell me how long so when I called the office to make an appointment that’s what they said tgat they were short handed. I hope they call me sooner .

*Update 5/10/22 I sent an email to Ideal Image on 4/18 and was told that a team member would reach out within 48-72 business hours. They then told me that they only count hours of operation in those hours. Meaning - they would get in contact with me sometime within two weeks which does not seem reasonable. It's now 5/10 and I've heard nothing. Meanwhile, I'm still getting charged hundreds of dollars a month for services I'm not receiving and have not received for almost six months. That's $1,500 for absolutely nothing. It's now been around 5 months since I was able to get an appointment. Since last June I've only been able to get four (I think because I had to split up my appointments at one point) rounds of services that are supposed to be completed every 6-8 weeks. I've had three or four appointments cancelled and have a feeling the June appointment I made will be the same thing. Like so many others who have posted here I am locked into a payment plan and have been paying $250 a month and not receiving the services I am paying for. I had to press to even be added to the "cancellation" list. The providers are great, but this company has got to stop overselling their product. I will be asking to company to reimburse me for the money I have spent without receiving any services and buying me out of my remaining contract.

Constantly rescheduling or canceling because staff keep leaving. I have to wait months and months then they tell me my contract runs out. It's not my fault but I'm the one be held accountable.

They keep canceling and wanting me to reschedule my appointment. With cool tone that can’t be done because in order for it to work the treatments have to be only a certain amount of days apart to be effective I’ve paid for this service last yr and 6 months later they are messing with my appointments I want my money back with interest if you are not providing the services I paid for. I only received one cool tone treatment a week ago after they rescheduled it now want to reschedule it for Nov and put me on a wait list. I also want to know why I had to lay on a table almost naked with my face facing wall while nurse was standing behind me. I’ve seen people getting this done and they had gym pants on. The nurse walked out of the room said she’d be back she had the door wide open while I was laying almost naked on the table.

Ideal image, stop being greedy and signing up people for laser in Albuquerque when you clearly don't have the man power for it. I'm giving this place 2 stars for their current situation. I signed up in January, got my first one, then had them cancel several times cuz they are short staffed. They're still blaming everything on COVID. I had an appointment for tomorrow and they called yesterday and cancelled it and said their next available is September 30... It's may 5th. It's just a joke. Thankfully I thought ahead and scheduled one for June and July. You're supposed to be getting it done every 6-8 weeks I believe, my first one was 10 weeks apart, then this next one will be 14.5 weeks, then the next will be the 6 weeks since I scheduled ahead of time, and then it'll be another 9 weeks. But had I not scheduled 3 appointments out (all done on my own asking), it would've been more than 6 months until my next appointment. If you want laser hair removal, I suggest moving to another state, going with another company, or just bagging it all together. In 18 months they said they like to get 9 treatments in, if you went every 6 weeks you'd get in 12, there's no chance of that if you live in NM. I'll be lucky if I get to my 9. I just don't like the inconsistency, cancellations at the last minute, and 4 months out availability. They need to really figure out their stuff here. For how much we pay for this, maybe they need to pay their staff more so they want to stay around? Another frustration... I just got back from a trip to the beach two days ago and avoided the sun like the plague cuz of my appointment on Friday, three days after my return, for nothing. My trip could've been much more enjoyed, I'm upset for sure.

Great place very professional and clean. Melissa goes at a good pace and is very kind

Melissa was great. I know I wasn't the easiest patient and the laser hurt a lot for me and I was more prepared for that. But she was super supportive and gave me the time I needed when I asked for it. I really appreciate everything she did!

Was not explained anything, was not talked to about the procedure or payment process, was never given a price until after the rep gave me financing options, then she changed the procedure I wanted to fit her narrative. Poor customer service all around. Just out to get money!!!

Paid over $5000 for treatments that I have not been able to do for over 6 months now. This place is full of excuses and the customer service is laughable, I can’t believe that anyone would actually pay to go here. Can’t get an appointment, when you do have an appointment they cancel on you multiple times the day of. It’s honestly a joke, this place is the absolute worst.

I really enjoyed my experience at Ideal Image in Albuquerque. I had been going to another Ideal Image in a different state and was a little nervous for my first visit to this one but everyone was so nice. The ladies up front were very helpful and Melissa was awesome with performing my laser hair removal! She was thorough and made me feel comfortable and at ease. I would definitely recommend.

The staff was incredibly friendly, informative, and made the entire experience very comfortable which was shocking due to how vulnerable it is to reveal your body to strangers for the sake of improving your appearance. There is only acceptance, warmth, encouragement, and support here. 10 out of 10 recommend. Worth every penny.

When a service is offered and is paid for then the service should be provided. A contract is signed before and after which include touch ups. When you do not want to deal will clients then customers service should not be as your occupation

Melissa was super awesome and very patient with me. Absolutely recommend her as your nurse.

This is the most unprofessional ideal image I’ve encountered. They have zero customer service - everything is automated through emails - it's difficult to even get someone on the phone from this office. They have cancelled my appointment 3 times in a row now after waiting extra months because of “overload” from the new year. Apparently they are having employment issues - not my problem when I pay for a service within a certain time period. This location is physically dirty. There was a professional nurse here but she no longer works here and the others so far do not stand out and are not friendly. If you have a choice go to another service provider.

Melissa was so patient and kind at my first laser treatment. I am glad that I got her for my first laser treatment.

Melissa RN at Ideal Image is amazing. She’s excellent with doing the laser treatment, very kind and professional.

Melissa & Mika are great, professional & thoughtful.

My nurse Melissa did a wonderful job of making sure I was as comfortable as possible during my session really helped distract from the pain she also made sure to get every little spot great job! Thank you!:)

I would not recommend ideal. The nurse had no idea what she was doing, and admitted do in such an unprofessional way. As well as continuously canceling appointments and not booking for 5 months. After a second appointment today, I will say it was a much better atmosphere. I was in a different room, it was tidy and clean. The nurse was very known and was much more professional than the previous nurse. Although they still canceled my appointment last week which was frustrating.

Melissa did a great job with my laser treatments. I was a bit nervous for my services. She was very professional, knowledgeable and patient. She made me feel comfortable during the treatments. Thanks Melissa

Nurse Melissa is professional, great and thorough she has treated me multiple times! I am satisfied with my results so far. Only thing is I get a different nurse everytime and they all do things differently. It is very hard to schedule appointments. So if you have a 16 month contract and they can't get you in for 2 or 3 months it takes it out of your contract. So if I need another appointment I will have to pay for it.

I was very excited to start my treatment, but now I’m very disappointed. The treatment is supposed to be every six weeks time frame which is recommended by them and two of my appointments have been canceled one without even notice, I had to call to find out why. The excuse they gave was that the nurse is not available, so then why are they taking in more clients if they cannot provide appropriate service. I’m not complaining about the price but I really don’t think is fair that I already paid all my treatment and I’m not receiving the service I paid for.

I don’t think it’s fair that I can’t get my treatments scheduled. I will never tell anyone to come to ideal image. It’s a rip off.

My tech Melissa was amazing! She walked me through the procedure. Made sure I was comfortable! Very kind, and professional.

It was a great experience. The staff was very nice and helpful. It was a clean and professional setting. I appreciate them helping me get more services I needed.

Melissa was so sweet and wonderful and she made me feel comfortable during the procedure. Loved it!

There are never appointments available, your appointments will get cancelled for services you already paid for and there is no flexibility for the client. They will basically tell you this is what you get now and if it doesn’t work we don’t have any a availability for 6 weeks out or more. Appointments get cancelled with no call or reschedule, even after a confirmation email less than 24 hours before an appointment. Find another medspa, this is not worth it! To get you in they will bend over backwards and once that treatment is paid for they no longer have appointments after. Trying to get a hold of this location is also a nightmare, you will get sent to a corporate number that can’t help with scheduling and they “reach” out via email to the location to contact you and that never happens. The excuse at this location is always staffing and if you can’t accommodate your existing clients don’t book new ones until you can manage the client loads you already have. If I could leave zero stars at this point I would.

Melissa was awesome! Very professional and kind.

The girl hailey was really nice but also waaaaay too pushy. She didn’t get to the point snd the whole thing felt very scripted. She also added things I said I didn’t want which made me feel really uncomfortable towards the end.. I ended up not doing anything because of my experience

I was told that I could put my services on hold while pregnant & breast feeding my children. I became pregnant in 2018 and then breast fed until 2020. In 2020 I became pregnant with my second daughter. I was told when I tried to return for services in 2021/2022 that my contract had expired and if I wanted services I had to pay for them over again. I then went in in Feb 2022 to get a touch-up on a previously done area. My last touch up was done in Dec 2021. When I arrived, after driving 45 min, they told me they couldn't find that area on my profile & refused to treat me unless I bought a whole new package even though I had just had the area done approx 6 weeks ago. I asked to speak to the manager and was told that she lives in another state and they could forward it to her and she may call me back. I've not been contacted. I was offered no resolution other than to pay for more services. I am highly upset that I didn't get the completion of my services paid for or the guarantee of low-cost touch ups for life. I will not be bringing future services to Ideal Image and will see that my other services needed be done at another med spa. EDIT After speaking with the district/regional manager I'm even more displeased with services. I told her that I had gotten an area done about 6 weeks ago and went in for a touch up but they refused to do it. She told me that there was no documentation of the initial treatment. She essentially told me that I'm a liar and that I didn't know what was done during my last session. I am pretty sure I can differentiate between getting my lip done vs. my neck. She told me that I received more treatments than I actually have. Her phone call was NOT a resolution to the issue but more of an opportunity for her to cover up her staffs illegal/improper charting and to be condescending and rude toward me. I will not go back to ideal image for future services and will not be recommending them for future services to friends or family. Unfortunately I've already paid the entire amount of my contracts and

Nurses are friendly and knowledgeable. Had an honest give and take about my progress. Only concern is you need to get your staffing stabilized. Currently, a disturbing amount of turnover.

My experience with Melissa is so fun! Got to admit it hurts but is well Worth it! Melissa is so great

I have received poor customer service. My results aren't what they said they would be. It's a huge waste of money. Their appointment confirmation system is ineffective and it automatically canceled my appointment that I had been waiting for 4 months. Wait time for appointments are ridiculously long. I wish I could give them zero stars. Again. Don't do it. It's not worth it.

I’m very disappointed that they took my money for Botox ahead of time and then aren’t able to fit me on the schedule, not even an estimated date because it’s so far out but refuse to refund my money. They said they don’t do refunds to which I replied how can you refuse a refund for services I paid for that you’re not able to provide, that’s got to be illegal!!!! They offered to give me some more units for free and I said why would I want more units if I’m not able to get an appointment, that would do me no good. I was told the regional manager would call me but have yet to receive that phone call It’s been 2 weeks since my last review and response from business, I have yet to receive a call from them. I can’t get a hold of anyone at the location and when I call the 800 number they tell me the regional will call me but she never does. I WANT MY MONEY BACK!!!!!!

Careful before signing your name on the payment scam that they are running. I had my face time consultation. At that time she got me set up for a procedure for April 24th. I got a confirmation for my appointment today, however my appointment is no longer on the 24 of March as I was told, it is now June 3rd. Because I wanted the procedure done prior to a wedding that I am attending, I figured that I would just cancel this appointment and go somewhere else. Well the contract is binding even though they switched the date on me. Do not sign up for the financing or any document that quick talking consulting lady puts in front of you .

Melissa was amazing! I felt super comfortable.

Melissa was by far the best nurse I’ve experienced. Made me feel comfortable and explained everything to me. I will be requesting her for every apt from now on. Thanks Melissa you are awesome! 🙂

Absolute hands down great experience from the ladies at front desk to the experienced nurses. Would recommend Ideal Image to everyone

Thank you to the folks at Ideal image, you’ll were kind. I want to especially thank Maya Garcia, I spoke with her in October asking her questions about Botox, she got my information and spoke to one of the nurses, called me back to give me the information she gathered. Fast forward to 2 weeks ago, she got ahold of me to ask if I was interested in having a session with one of the students in training. She set up my appointment and followed through with an email after my appointment. She was so sweet!! Thank you to all that I dealt with. Virginia

I've been waiting for a reschedule ever since my appointment was rescheduled because of a snow storm on February 4th. It takes too long for a reschedule when an appointment is cancelled. I will never get ahead of my hair growth with these appointments being so long in between. You clearly need more locations, and/ or more staff. A reschedule should take days, not months. I paid lots of money to be a part of your service, and I've been to your clinic three times in the last seven months! this is unacceptable.

Nika was so great and made me feel very comfortable. She was so fast and efficient! I loved her.

I’m so furious with this place! They have rescheduled me 2 times ALREADY!! ... So I’m like ok and I call to reschedule and they give me an appointment in June!!! Im like June, Are you kidding me? Mind you my initial appointment was February 15. I’m furious and upset. I get that things are tough, but the services are not cheap and we invest so much money to honestly be blown off time and time again. And the best part is I couldn’t even reach an rep in Albuquerque. I got someone out of state… they won’t even answer and are no help!

This establishment is clean, modern and have a friendly staff. Angel is the nurse I see for my laser hair removal and she has been such a pleasure to be around and converse with during the appointment! Edit: I guess once you get pregnant and have a baby the rules change. I got MAYBE 1/4 of my treatments needed before I had to stop because I got pregnant and they said I couldn't do treatments while I was pregnant. Fast forward, had the baby, tried to re-schedule and got DENIED my treatments because they said my time limit had passed even tho it was THEIR rule that I had to stop while pregnant. If you plan to have a kid or need to pause for any reason I wouldn't suggest you do it here. There are other companies that do laser hair removal that don't try to rip you off. Mind you I paid for the full treatments and didn't even get half of what I paid for.

I was pushed to pay and schedule within 15 minutes. It was my own fault for signing. I was told all of my questions would be answered prior to my appointment. They rescheduled my first appointment which was one month after the initial call. Then rescheduled my appointment again in August. Now my appointment is supposed to be in late October when my first call was in May. I tried to cancel the appointment (I made it clear I needed this done prior to October) and they told me they wouldn't refund me even after not seeing me or answering my questions after 4 months. EDIT: I have had some people ask me to review my follow-up session but i wanted to wait until after my session to review it. However, under the circumstances I feel like if i continue to wait for my follow-up session you will never get to read the review. My original first appoint was schedule for July 2021. Idea Image kept rescheduling it until eventually it finally happened at the end of October. My follow-up session was in Dec of 2021, then got rescheduled to Jan 2022. The week of my appointment I received the confirmation email asking me to confirm my appointment that week. ( For anyone who hasn't signed up yet, they do this for all appointments, you get a confirmation message for you to confirm that you will be present for your session). I confirmed for all of my appoints and Ideal Image usually reschedules them the week of the appointment. To not stray from tradition they rescheduled my January appointment the day before my appointment. They then said I would need to SIGN A NEW CONTRACT because the time frame from which i started the process to when they would finish the process would exceed my contract. This is to no fault but their own. I never rescheduled the appointments, they did. I obviously do not wish to sign a new contract because they are super unreliable and when I asked to be refunded for my last session that is going to take a year to get to(according to them) they refused. They extended my contract already without telling me or running it by me. When I signed the contract I signed it with a already stated end date. I did not sign the extended contract yet i am somehow being held to it. I called and emailed the customer service rep and she didn't answer. I had to call other offices just to get in contact with her for her tp state "Oh I didn't see your email". She put in her notes that she called me and left a voicemail yet failed to mention that I called her that same say twice and emailed her that same day. I also left voicemails each time I called. I promise to keep the review updated as time goes by. And to answer the second most asked question I get emailed, No, the customer service was not good. The front desk girls were really nice. But, the person that did the cool sculpting kept calling me her sister, running around, and kept swearing and talking to her coworkers about personal issues.

Melissa is amazing!! I had an issue with my appt and child care and she took time out of her lunch for me. And she did a wonderful job treating me, she was very informative and cared about my progress, I won't go to anyone else anymore. She's my gal.

They canceled my appointment on February 14,2022 and they never got back to me to after that. This has not been the first time they cancel on me and then tell me they don’t have anything until 3-4 months out. I’m spending a lot of money for my laser hair removal and it’s really disappointing this keeps happening to me. I feel I’m never going to finish off my services.

Still Have not received a call back to reschedule treatment. Still have a lot of hair, close to the same as beginning of treatment. Still very upset even tho the Customer care person called me to try and resolve my issue and she herself tried to schedule me an appointment and was unsuccessful. She said I would get a call back but still have not received a call to schedule anything and has been weeks since we spoke. She maintained that she would honor a few more sessions and that the session duration time has expired. Because understaffed, I couldn’t get more sessions in, and a lot of sessions were canceled by ideal image and tried to reschedule but they never called me back. Extremely unhappy and after paying thousands of dollars and a lot of pain, the treated areas remain the same. I would have rather waxed for the rest of my life than purchase this service. Well, looks like Im still going wax my back for the rest of my life and waisted thousands anyway on ideal image.

I didn’t end up having “an experience.” Over the phone, I purchased over $2000 worth of lip injectables and scheduled an appointment at the Ideal Image here in Abq. When I showed up for my appointment, not only did they tell me that I wasn’t scheduled that day (or any other day), but I was also told that they don’t have anyone ANYWHERE here in New Mexico who’s currently trained to do liip injections, only Botox. Suffice it to say, I am not happy at this point. I would love to get my money back so I can go somewhere else that has qualified, trained professionals who can assist me. The local Ideal Image put me on a call list, and told me that they’ll give me a ring as soon as they get somebody trained up. However, I wasn’t planning on having my lips injected by someone who’s brand new to the profession/skill. I don’t want to entrust my face to just anyone. Again, I would love to have my money back so I can go somewhere else.

I bought a package and was told I would get a call back soon to schedule my first couple appointments because the system wasn’t up. A week later and I still heard nothing, I called only to find out there wasn’t appointments availability until late July. This was not told to me when they took my money and lied to me. I told them I wanted a refund and they said my situation would be expedited and I should hear from someone in a couple days. Another week later; nothing again. I called and was told my case was going to be looked at today and I would receive a call today. Nothing. Called back, and the case manager had left for the day. I am being told now I’ll hear something by Monday. I’m getting the run around and all I want it to cancel the loan and move forward. Lying to customers who are spending THOUSANDS of dollars and the lack of communication is ridiculous. Resolve this situation.

My appointments keep getting changed/canceled and they have to reschedule and then it happens again. They rescheduled and don’t have it in the books

Appointment was canceled due to staffing

Absolutely dissatisfied with this company. I recieved a call from ideal image back in September on 2021 with an offer. I bought in and they had someone contact me to schedule an appointment. I could not get an appointment until November, then they could not do injections, I was not a candidate. So I had to schedule again, the nurse canceled and I had to reschedule again. I was scheduled for February of 2022, I recieved a call that the nurse called out and I would need to call and reschedule. I called today, the next appointment isn't until July of 2022. Waiting 5 months to receive a botox treatment seems excessive, especially since they canceled the appointment. Don't waste your money . There are many places that you can get seen sooner . I am also fighting for a refund, which they dont seem to want to do.

I was so happy with every aspect of my time at Ideal Image. It wasn't nearly as painful as I'd anticipated. The technician was amazing! I'm looking forward to my next appointment!

My nurse during the procedure was great, however I was and am displeased with the time frame between my appointments as they are far beyond standard recommendations. I was also never offered previously a numbing agent then was told one would be ordered for me before my next treatment and I have yet to hear anything back from anyone. I am going to complete my treatments only because I am contracted and am paying for the service but would never recommend anyone to go.

I recommend not buying into their package deal. Find a better place, they’re so far booked out for their appointments and will last minute cancel, with the next available being months away. The service is okay. But just wanting to provide awareness before you trap yourself into buying a package of their services.

I got a payment plan with ideal because I move around for work a lot and they have locations all over the country. Looking back, I would not recommend it. I bought all my services LAST APRIL and have yet to use even half of them because their scheduling is so backed up. 4 months out just to get Botox, don’t even think about coolsculpting or anything more intensive. I tried to get a refund so I could go somewhere sooner and the company refused. I did give an extra star for my RN Nika, who did all my treatments. She was such a gem, so fun and outgoing! Always made my appointments a good time. Unfortunately though, she doesn’t work there anymore. 👎🏻

If I could give them a 0 rating, it would still be higher than they deserve. I signed up & paid for 6 BBL treatments in June 2021. I have only received one treatment so far! The first appointment was cancelled due to staffing, rescheduled to a later date where I received my treatment. I went in for my 2nd treatment & was told that they think I actually have melasma so they couldn't give me the BBL treatment. Why did they do the first treatment then?! BBL can make melasma worse! I was instructed to go to a dermatologist to see if I did have melasma. They wouldn't continue with the treatments until then. I called to get a refund on the 5 treatments remaining & was told there's a no-refund policy! They could ONLY refund me if the dermatologist said BBL treatments wouldn't work for me. Not once did anyone at this place ever say to me that the treatments were nonrefundable! Do NOT go to this place! It's a complete scam!

I made an appointment, got everything confirmed through your call center paid in full and when I went in for my appointment the facility said they forgot to send me a confirmation email and so they had to reschedule me since I was not on the schedule. `They would do nothing to try and remedy the situation because of their mistake. . They rescheduled me for the next Monday. As I was on my way I tried to call the store and let them know I was on my way but there was an accident and it was slowing traffic a bit, no one answered the store so the call center tried calling them multiple times as well with no answer. I showed up 5 min past the 15 min "grace time" They told me they had to cancel my appointment AGAIN! Then because there were issues with having someone to do the injections the only thing they could do would be to put me on a cancellation list incase someone cancelled. They couldn't reschedule my appointment. Then when I asked for a refund they told me it would take a few weeks for my refund because they had to "review" it. Worst experience, worst customer service I have ever experienced.

I loved my session. She talked me through everything where I was worried. She was not worried about rechecking the spots where she would have to go over to make sure she got everything. I only want to schedule with Melissa.

The receptionist Maya is always so welcoming and goes above my expectations when helping me. She makes my check in and check out process time efficient and easy. Maya is a great associate who is professional and makes all patient needs a priority.