Buffalo

8120 Transit Road
Amherst, New York 14221
716-312-6034

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Welcome to Ideal Image Buffalo, where we believe that when you look good, you feel good. Our team of Aesthetic Consultants is ready to help you unlock the appearance you’ve always desired.

Our friendly and knowledgeable Medical Professionals are available to answer any questions, at any time. As the nation’s leading aesthetics brand that’s performed millions of skin, face, and body treatments, your comfort and trust in our services are our number one priority.

At Buffalo Ideal Image, our treatments are safe, accessible, and more affordable than ever before. There’s nothing holding you back — now is the time to treat yourself to the personal aesthetics and wellness services you’ve always wanted.

From head to toe, there is a trusted, proven, service for almost every need at Ideal Image Buffalo. We offer a full suite of FDA-cleared and FDA-approved medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership.

Shed extra fat cells with no surgery required when you try our targeted CoolSculpting® services. Take advantage of natural-looking results with our coveted CoolTone® treatment, which mimics the effects of 20,000 sit-ups in just 30 minutes.

To turn back the hands of time, learn more about Ultherapy® Skin Lifting and wrinkle relaxers including Botox®. Plus, ask your nurse practitioner about Ideal Image Buffalo’s suite of facial fillers including Juvéderm®, Restylane®, and Voluma®.

Reach out today for a free consultation with one of our trusted Aesthetic Consultants. Consultations can be completed in person or virtually through our industry-leading national telehealth platform, seven days a week.

Treat yourself to the wellness services you’ve been waiting for. Located near the bustling areas of Williamsville and Niagara Falls, New York, our clinic is easy to find and has parking right alongside the building for your convenience.

See you soon at Ideal Image Buffalo, NY where we’ll help you look and feel your very best.

4.3/5
4.3 /5
376 Reviews

Google
4.0/5
May 4, 2022
Google Ideal Image Buffalo
So far so good, informative, mild pain, which is reassuring as hair's were zapped but not too bad, very little skin irritation, hope to see results with next week or two.
Google
5.0/5
May 4, 2022
Google Ideal Image Buffalo
Very personalized and attentive!
Google
4.0/5
May 2, 2022
Google Ideal Image Buffalo
Great customer service.
Google
1.0/5
May 1, 2022
Google Ideal Image Buffalo
This place is a joke. They will take your money and RUN. DO NOT SPEND A $1 as it’s not worth it. No respect for their customers.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Buffalo
Always wonderful and very friendly staff.
Google
5.0/5
Apr 23, 2022
Google Ideal Image Buffalo
Very pleasant conversation, had different options to fit my budget ! Now can’t wait to see the results!
Google
5.0/5
Apr 20, 2022
Google Ideal Image Buffalo
I have had laser treatments before when I was in Brooklyn a few years ago., it was in Manhattan Spa Jolie. I checked out Ideal Image and thought it was a great fit for me for my PCOS. Courteous, very professional and super nice. I am very happy about the treatments and continuing my contract with them. Thank you again.
Google
5.0/5
Apr 13, 2022
Google Ideal Image Buffalo
Very professional and knowledgeable.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Buffalo
Nurse Tricia is such a wonderful person. I had laser hair removal by Tricia and it went great.
Google
1.0/5
Apr 8, 2022
Google Ideal Image Buffalo
Far from "ideal image", as a company they don't deserve one star. DON'T WASTE YOUR HARD EARNED MONEY! These people are thieves and dishonest. I paid over 10000$ for laser treatments and they didn't even honour the service that I paid for in full. You can never call them in branch to setup appointments, they are quick at taking money but not provide service. Unfriendly-corporate money makers and no professional courtesy. I wanted to resolve my issue but I was being told different information by different people, they are rude (one lady hung up on me because I asked her to provide me a name), and don't have training to deal with clients. Imo, stay away from this unprofessional company. EDIT: contacted via email below March '20. Edit 2: And as expected they're giving me the run around, Aly contacted me saying she will help but haven't heard from her in 3 weeks.
Google
3.0/5
Apr 7, 2022
Google Ideal Image Buffalo
It's hard to give a review because I won't see results for a while. The only thing I can say that is very disappointing is when I did the consultation the consultant said I would see great results and would have to get one once a year. While getting the facial I was informed I will have to get it once a month to see results and then after I get the results I want I can do it once a year for upkeep. I was told there are packages available, but can't seem to find any info on that.
Google
4.0/5
Apr 7, 2022
Google Ideal Image Buffalo
After having an unpleasant experience an amazing employee reached out to me wanting to only make things right. She came prepared with a solution and expressed sincere apologies for the way my situation was handled. I greatly appreciate her correcting the manner. Nicole is a true asset to the company!
Google
5.0/5
Apr 6, 2022
Google Ideal Image Buffalo
Great experience - except I don’t see my Allé points added for my Botox treatment???
Google
4.0/5
Apr 4, 2022
Google Ideal Image Buffalo
Very professional n easy. Perdon to person session with your team member. She was super in explaining everything n guiding me through the sight up process. But the online automated Medical background pre check is terrible.
Google
5.0/5
Mar 31, 2022
Google Ideal Image Buffalo
Maria is amazing! Give her a raise and all the perks!
Google
5.0/5
Mar 21, 2022
Google Ideal Image Buffalo
My provider was Maria. She was great ! She’s actually amazing , every time I go i get super scared and nervous but she always remains patient with me and verbally guided me through what to expect every step of the way . I would recommend laser hair removal treatment to anybody and everybody expecially to those who go get their excruciating waxes all the time! So much more worth it !
Google
5.0/5
Mar 21, 2022
Google Ideal Image Buffalo
Love it!
Google
2.0/5
Mar 18, 2022
Google Ideal Image Buffalo
Months prior to scheduling my appointment, I called to see if I was even eligible since I was newly postpartum and breastfeeding. While several people I had spoken on the phone with (on more than one occasion) told me I was in fact ok to receive my lip filler even though I was breastfeeding, I showed up for my scheduled appointment and was walked to a room where I was then told I could not get my treatment because I was breastfeeding. Had I been told months prior (again, on more than one occasion) that I could not receive treatment while breastfeeding, I would have never given payment nor even scheduled an appointment in the first place. I cannot express how upset I am with the lack of communication happening. I took work off for this treatment and had to put my children in a sitters care that was obviously a complete waste of my time AND money.
Google
5.0/5
Mar 17, 2022
Google Ideal Image Buffalo
The representative was very professional and knowledgeable.
Google
1.0/5
Mar 16, 2022
Google Ideal Image Buffalo
I have done several different types of treatments here. First, their availability is horrible, but you don't get to see what dates they have available till you pay. Second, their treatments effectiveness are mediocre at best. Lastly, look out for shady business practices, they are randomly calling me one year after I paid for my services here saying oh, there was an issue with our billing and you owe another 400+ dollars. Unable to explain it to me, and any time they tried to connect me to finance department for a better explanation their phones hung up on me.
Google
1.0/5
Mar 1, 2022
Google Ideal Image Buffalo
During my consultation I was told I would only need one treatment to give me the results I wanted which was not the case at all. If I was informed properly I would have purchased two sessions at the discounted rate. When I called to purchase a second treatment my price is a lot higher. I explained the situation about how I would have purchased more then one if I was informed but they said they couldn’t do anything about it. Seems like a scheme to get your money, and when you don’t get the results you want you have to pay more. With my experience and lack of customer service I won’t return. I wrote a review on yelp and someone got on saying they would contact me and never did. Pathetic. They contacted me again saying they would reach out and again didn’t…
Google
1.0/5
Feb 24, 2022
Google Ideal Image Buffalo
Pre-paid for a service that was denied the day of due to being on blood thinners. Would have been nice to know this in advance. I was so excited for cool sculpting and then DENIED.
Google
5.0/5
Feb 22, 2022
Google Ideal Image Buffalo
it is always a wonderful experience everyone is always so helpful i love love it there
Google
1.0/5
Feb 21, 2022
Google Ideal Image Buffalo
I had a terrible experience with this place. I paid 6k for laser hair removal and I was never told this was only for 16 months. Because I’m a health care worker and I’m constantly exposed to COVID I couldn’t schedule my appointments during that period. I only had 3-4 sessions prior to COVID. Now I can only book sessions with a copay. Total waste of money. They don’t even provide topical anesthesia prior to sessions unlike other places. I had to pay for it separately which was expensive and came with one month expiration date.
Google
5.0/5
Feb 19, 2022
Google Ideal Image Buffalo
Everyone was friendly and helpful. My experience was very enjoyable.
Google
1.0/5
Feb 16, 2022
Google Ideal Image Buffalo
Everyone is nice and polite unless something goes wrong, and it did with me. This is a bait and switch business approach which is a whole other story on how I was priced. I received a small but deep burn that I treated and healed myself after a coolsculpting rx in Nov. and it has left a permanent scar. The person dealing with me then denied and would not accept responsibility. Then she decided she was a dermatology expert and proceeded to tell me I had a possible cancerous mole and needed a biopsy in the scar area. Two visits and 80 dollars in copays later the Dermatologist told me NO MOLES and that this person needs to stick to her own wheelhouse. On top of that she always talked over me and would not shut up and listen to me when it became adversarial. She then changed her story and told me I had 2 suspicious moles. I have none per my dermatologist. The cherry on top of the cake was when she made it personal and told me that I don't know how to talk to people. Pot Kettle Black. I dare you to share this with the public.
Google
5.0/5
Feb 12, 2022
Google Ideal Image Buffalo
Gabby’s the greatest!
Google
2.0/5
Feb 11, 2022
Google Ideal Image Buffalo
The sessions weren’t bad. The thickness of my hair in the treatment areas has definitely decreased, but it still grows back at a normal rate. Not worth what I paid for it, and I was unaware that the up keep would be at least twice a year with more payments. Also the areas for my bikini line were inconsistently treated.
Google
5.0/5
Feb 9, 2022
Google Ideal Image Buffalo
I just finished up my underarm hair removal treatment and Ideal image has been wonderful from scheduling a consult to getting a good deal and also arranging financing. Their nurses are great and very friendly… it’s been a wonderful experience
Google
5.0/5
Feb 9, 2022
Google Ideal Image Buffalo
Awesome! I always love when Gabby is my nurse! She is so friendly and extremely helpful.
Google
1.0/5
Feb 2, 2022
Google Ideal Image Buffalo
For 2 years it’s the same issues have talked about them many times . Is there an actual plan in place to make the guest experience better ?
Google
5.0/5
Jan 28, 2022
Google Ideal Image Buffalo
Staff is always nice, friendly and informative.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Buffalo
I love coming here. Everyone is so sweet and friendly 🙂
Google
5.0/5
Jan 25, 2022
Google Ideal Image Buffalo
Great results and I’m always warmly welcomed…Plus the ladies that do the procedures are all amazing! They make you feel completely comfortable and answer any questions you may have. I’m a lifer.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Buffalo
Maria was great. She was gentle and patient with me. Thank you Maria
Google
5.0/5
Jan 15, 2022
Google Ideal Image Buffalo
This is the ONLY place I would trust with my face. I have gotten botox and my lips done there. Both times were great and I loved the results. I had different nurses each time and both were awesome- Alicia and Maria were both INCREDIBLY knowledgeable and did a great job to help me look my best. Recommending them to everyone I know.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Buffalo
Such an amazing experience, I was so nervous to get my bikini done but the nurses made me feel so comfortable. The DCC's are so kind and helpful! Definitly recommend
Google
5.0/5
Jan 15, 2022
Google Ideal Image Buffalo
Alicia was amazing!!! She answered any questions I had. I would definitely recommend her, and Ideal Image, to friends and family!!
Google
5.0/5
Jan 15, 2022
Google Ideal Image Buffalo
Ashley greeted me..she was personable and so welcoming. Maria was my nurse. She was fantastic 😊. Great experience!
Google
5.0/5
Jan 15, 2022
Google Ideal Image Buffalo
Alicia is amazing! Would definitely recommend!
Google
2.0/5
Jan 12, 2022
Google Ideal Image Buffalo
My experience was fine, it just ended up being more expensive than I thought. It wasn’t explained very well that the $70 was for a teeny tiny portion of what would be needed. I think Ideal Image should be more honest with their customers about how many times they would need the $70 option.
Google
5.0/5
Jan 5, 2022
Google Ideal Image Buffalo
Alicia loves her job and it shows! She is excellent at what she does and makes you feel very comfortable! In and out in minutes. Thank you!
Google
5.0/5
Jan 3, 2022
Google Ideal Image Buffalo
Amazing! The customer rep i had was so helpful & tasteful! Just a great experience overall! Thank you!
Google
5.0/5
Dec 31, 2021
Google Ideal Image Buffalo
My experience was awesome. I will always recommend friends and family. Alicia did the best work on my lips. Not one bruise or swelling. They look really good.
Google
5.0/5
Dec 30, 2021
Google Ideal Image Buffalo
The Buffalo location is wonderful! It’s always been clean and they are following COVID guidelines and creating a safe environment. Rachael was my nurse at my most recent visit, she is professional and personable. I recommend Ideal Image to all of my friends!
Google
4.0/5
Dec 30, 2021
Google Ideal Image Buffalo
Very nice reception there. They are friendly
Google
5.0/5
Dec 30, 2021
Google Ideal Image Buffalo
Staff very friendly and experience was great there.
Google
5.0/5
Dec 30, 2021
Google Ideal Image Buffalo
Excellent service. Very friendly and professional staff.
Google
1.0/5
Dec 28, 2021
Google Ideal Image Buffalo
Terrible experience. Had botox didn’t work came back in 2 weeks they gave me more and again didn’t work. Either they gave me dysport or they dilute the product. Never had an issue in the 6 yrs i been getting botox. WILL NOT RETURN. Complete waste of money.
Google
1.0/5
Dec 21, 2021
Google Ideal Image Buffalo
I was completely misled when I purchased a laser hair removal package. Completely lied to. I was told I’d have 9 sessions. They never told me it all expired in 16 months, until 16 months was up! I was shocked. They didn’t even have the staff available to keep me on the 16 schedule they established! I called and spoke to someone, they didn’t care. Like did not care at all. Just kept on repeating they can’t extend my package past 16 months. I never would of purchased this knowing that. I thought i purchased 9 sessions because that’s what I was told. That’s also what they told me on location as well. Terrible. Never again. I wouldn’t be surprised if their was a class action lawsuit brought on them.
Google
5.0/5
Dec 17, 2021
Google Ideal Image Buffalo
Great first experience.
Google
3.0/5
Dec 17, 2021
Google Ideal Image Buffalo
They got me in sooner then my appointment by a month which was nice. The women was friendly and made me comfortable. Coolsculpting was a unique experience. Nothing to crazy. The message at the end was pretty painful, but necessary, and nothing that would prevent me from doing it again. I wish I could see results now but it’s too soon so I can’t comment on that. Wish it were a little less expensive, because if it was I wouldn’t probably do it more often
Google
5.0/5
Dec 16, 2021
Google Ideal Image Buffalo
My experience was great and the environment and people were awesome
Google
5.0/5
Dec 16, 2021
Google Ideal Image Buffalo
This place is always fantastic, all the nurses and PA’s are so knowledgable, kind, and efficient! I would've never thought I’d get a membership, but it has been so worth it, I kept coming back & now look forward to it. At least go in for a consult, you wont regret it!
Google
5.0/5
Dec 16, 2021
Google Ideal Image Buffalo
Great experience!
Google
5.0/5
Dec 16, 2021
Google Ideal Image Buffalo
The staff is very positive and always ready to provide additional information and new options when requested.
Google
2.0/5
Dec 14, 2021
Google Ideal Image Buffalo
The price and the fact that I was over charged and recharged for the life time guarantee was very deceiving. It seems I was ripped off and I would warn anyone considering this company to be wary.
Google
1.0/5
Dec 13, 2021
Google Ideal Image Buffalo
I had 3 sessions of 2 Cool sculpting and I don’t really see anything for the price I paid. I know it’s a non surgical method but with the amount of Money I paid, i should have just got Liposuction 🥺 Not happy at all and wouldn’t recommend Coolsculpting to anyone I know. Sorry for this experience but it was MY Experience. Staff was the only thing I would recommend because they weee very nice, attentive and Understandable. I wouldn’t recommend Cool Sculpting!
Google
2.0/5
Dec 13, 2021
Google Ideal Image Buffalo
When purchasing my package I was informed I would get a minimum of 10 laser sessions and that touch ups would be a reduced cost somewhere around “$25”. However due to scheduling conflicts and the pandemic I was cancelled and rescheduled multiple times and did not get 10 full sessions and still have significant hair growth on my upper lip. I was advised my session in December would be a part of my package and then later advised that was not the case. The girl at the front desk told me I “got what I paid for and could read the contract” they were not willing to work with me even though their people gave the wrong information. I will no longer be doing injection services here either because of these interactions.
Google
5.0/5
Dec 13, 2021
Google Ideal Image Buffalo
I have a great experience everytime I go. In and out and all the staff is very nice!
Google
5.0/5
Dec 12, 2021
Google Ideal Image Buffalo
Tabitha, Alicia and Marie went above and beyond in arranging and performing my mid facial fillers. I’m amazed at my results and was very impressed with all the care received at Ideal Image.
Google
5.0/5
Dec 12, 2021
Google Ideal Image Buffalo
Really good visit for the facial that came with my membership price. ( light pulse one) From reception to treatment to exit, really nice
Google
5.0/5
Dec 9, 2021
Google Ideal Image Buffalo
My techs are always so amazing! They're super friendly and make the experience so much better!
Google
4.0/5
Dec 6, 2021
Google Ideal Image Buffalo
Shannon was terrific. No pressure. Very encouraging. Took time to answer all my questions.
Google
1.0/5
Dec 4, 2021
Google Ideal Image Buffalo
Staff was very nice. However the medical review prevented me from getting my procedure. I took off work early j drove half way across town ust to be told I needed a medical clearance and a copy of my last blood work. I am very disappointed because I answered all medical questions 2 months previously before my appointment. Someone should have told me to bring this information prior to my appointment. I received numerous text about confirming my appointment but nothing saying. After further review of my medical history we recommend a medical clearance and blood work before we proceed with your appointment. So to me it was a big waste of time. I really at this point want a refund. Frustrated!!
Google
5.0/5
Dec 1, 2021
Google Ideal Image Buffalo
Very friendly and knowledgeable staff. Nice, clean facility.
Google
5.0/5
Dec 1, 2021
Google Ideal Image Buffalo
Oddly I see a decent amount of negative reviews and I am honestly very surprised because I have had nothing but great interactions with this location and their staff. All the women there are very friendly and knowledgeable about their profession. The environment is clean and upkept and the services, though on the higher side of things, is comprable when you consider all you receive. Unfortunately, this is a profession of uncertainty, there is no guarantee behind the services provided because everyons physical makeup is so different, that treatments will vary greatly depending on the participant and I think that is difficult to grasp in a lot of situations. My personal experience getting lazer hair removal on my lower body has been one of the best decisions I ever made and I fully trust the status at II to provide me with a safe overall experience.
Google
5.0/5
Dec 1, 2021
Google Ideal Image Buffalo
Everyone who works there is exceptionally friendly, knowledgeable, and helpful. Thank you!
Google
5.0/5
Nov 29, 2021
Google Ideal Image Buffalo
This clinic is amazing from the staff to the professionalism. I have to say Tabitha up front is an amazing receptionist she seemed like she was doing a lot of things at one time between customers, nurses and it looked like she was helping someone new up front but did not affect her or the customer service she was providing to myself as well as the other customers in the lobby. I had Maria for my treatment and she is one heck of a nurse, she was so funny and was able to treat me fast as well as made me feel so so comfortable. I highly recommend Ideal Image Buffalo!
Google
5.0/5
Nov 29, 2021
Google Ideal Image Buffalo
The girls at ideal image are incredible, I had my treatment with Gabby today and the way she put me at ease from me being so nervous for my first appointment today and made me feel super happy. The girls up front Tabitha & Hailey were extremley nice and professional. So glad I picked Ideal Image for my Laser Hair Removal.
Google
5.0/5
Nov 28, 2021
Google Ideal Image Buffalo
I have gone for two sessions of laser hair removal so far. I would highly recommend requesting Gabby to do your services. She’s extremely professional and very thorough with her work. She makes me feel very comfortable, considering the areas that I’m getting lasered.
Google
5.0/5
Nov 28, 2021
Google Ideal Image Buffalo
Overall great experience with my treatment. In particular, my nurse, Gabrielle, was incredible! Gabrielle extremely was caring and knowledgeable, which kept me comfortable throughout the treatment. She is a great nurse and I look forward to further treatments because of how great Gabrielle, along with the other employees, made the experience and for the manner in which they provided me with a high-quality treatment. Thank you!
Google
5.0/5
Nov 27, 2021
Google Ideal Image Buffalo
Ideal image has changed my life. I struggled with dark hair in very embarrassing places for over 10 years, and now I have so much more confidence. It's expensive but worth it. There facility is so clean and all of their employees so professional and kind. I am so grateful for their services.
Google
5.0/5
Nov 27, 2021
Google Ideal Image Buffalo
I ordered a package of treatments for my girlfriend and she loved her experience. The staff was friendly and made sure she enjoyed her time there. They made it very easy to purchase the package and scheduling was simple.
Google
4.0/5
Nov 27, 2021
Google Ideal Image Buffalo
They are exceptionally nice when you come in! It is clean and welcoming, but unfortunately they don’t have a ton of flexibility with scheduling appointments because of Covid and understaffing. They always try their best to find you an appointment and the medtechs are great! I have had a few different ones and they are always respectful and accommodating.
Google
5.0/5
Nov 26, 2021
Google Ideal Image Buffalo
I’ve been coming here for years! Receiving both laser and non-invasive cosmetic procedures. I specifically go to KRP for everything! She is hands down THE BEST.
Google
5.0/5
Nov 26, 2021
Google Ideal Image Buffalo
Everyone is so professional and helpful. I especially appreciate Tabitha for her phone patience and Marie, Alicia and KRP for their professional attitude and knowledge regarding skin care. I had many questions and felt they were all addressed prior to treatments. Thank you ladies!!
Google
5.0/5
Nov 26, 2021
Google Ideal Image Buffalo
Always have a great experience. Staff are always so nice. Gabby was awesome and super funny. She made the experience so easy
Google
5.0/5
Nov 26, 2021
Google Ideal Image Buffalo
Great clean experience with laser and wrinkle relaxer. Look for deals around the holidays. They book very quickly. Alicia is great for wrinkle relaxer - so knowledgeable!
Google
5.0/5
Nov 26, 2021
Google Ideal Image Buffalo
KRP, Tabitha and Alicia are the best! They make everything so easy!
Google
5.0/5
Nov 24, 2021
Google Ideal Image Buffalo
I love Ideal Image! I’ve had cool tone, laser hair removal, and just had my first cool sculpting appointment! I’ve always had a great time at my appointments with very friendly, professional staff from the moment I enter until the moment I leave. The results last! I highly recommend the Ideal Image Buffalo location!!
Google
5.0/5
Nov 24, 2021
Google Ideal Image Buffalo
All the employees are friendly, informative and very caring about the services they provide. We would recommend them to anyone who’s looking for aesthetics treatment. KRP was my most recent nurse and she was amazing!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Buffalo
Very clean and professional. The girls at the front were super nice and Alicia was super nice, helpful and friendly. It made the process go by quick and pain free!!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Buffalo
Overall great experience. Maria was very professional and made me feel comfortable during my first visit. I’m very happy with the results so far and will be coming back for more laser treatments. Appreciate everything and thanks again. 🙏
Google
5.0/5
Nov 23, 2021
Google Ideal Image Buffalo
These services are not cheap to say the least but there are some things you can put a price on. I been getting Lazer hair removal for hormonal issues causing hair growth on my face. They are worth every single dime! I went from plucking my face every other day, taring my skin open leaving blemishes n scaring, to im 9 months in and theres at atleast 90% of hair gone on my treated areas. Even if after my 9 sessions are done and I experience regrowth, the touch ups will as well be so worth every dime. All the time I've gotten back in my life, (we're talking at least an hour every other day of plucking), and confidence from no more marks on my chin, again priceless! Not to mention i absolutely love Maria!!! She's the reason I wanted to write this review in the 1st place. I've had 5 visits total so far and today was my 2nd time getting her as my nurse for my service, and I truly hope to get her for my last 4 visits n so on. She is so amazing, polite, made me feel so comfortable, and understanding. Having someone like Maria is so comforting especially when what some of us face isn't always something your comfortable talking about or it's embarrassing. I recommend her to anyone and everyone who wants any of these services done because she will ease whatever your feeling with knowledge and a comforting personality! And she helps takes the sting out of the cost 😂 just knowing how I'm going to be treated each time I go and how I'll feel knowing she did her job and did it amazing!! My very 1st visit I almost cancelled because who my nurse was and it sucked. I'm so happy I chose to stick with it and it was because of Maria, and I'm loving my results so much!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Buffalo
I was seen by the Nurse Maria , and the other girls different times. All staff are very Professional. Maria is especially an expert in the field of injections, lips, Botox, and fillers. After seeing her I received so many compliments. Greatful!!!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Buffalo
Professional nurses make you feel very comfortable. Quick and efficient.
Google
5.0/5
Nov 23, 2021
Google Ideal Image Buffalo
Tabitha, Maria and Gabby are wonderful! Super pleased.
Google
1.0/5
Nov 20, 2021
Google Ideal Image Buffalo
If I could give this place 0 starts I would! This was the worst customer service experience I have ever had! DO NOT sign up for anything with them! I signed up for a full package of hair removal after talking to their representative, paid over 5K for it. During my first visit I find out that it won't work on most of the areas and it might or might not work on others, so they tell me I should pick other serviced they provide which is obviously ridiculous. I called them to ask for refund on those "definitely won't work" areas and they just stonewalled me, telling me that I should wait for the next appointment so that they don't have to submit 2 tickets or something like that. My next appointment was scheduled for today and someone called me 2 days ago to confirm it. Well, I come in and they tell me my appointment was rescheduled for a month from now! I couldn't believe what I was hearing! Not only this was the first time I heard about them rescheduling anything, the date that they decided to reschedule me for is right after Christmas which means I won't even be in the state, so whoever rescheduled it forgot to ask me if I can actually make it. Then I told her straight away that I want a refund, but of course she tells me that "she can't just press a button" and that it will take 7 business days for someone to get back to me. Well, guess what, I am not playing these games and I will not wait another day for them to ignore my requests. I think the only way to deal with these people is to dispute the charge with the bank. Before you go there, read other reviews. I should've done the same before I signed up for anything. They probably will post some generic response to this saying they apologize for the inconvenience, but just ask yourself if you are willing to deal with the WORST customer service before you give them any money.
Google
1.0/5
Nov 19, 2021
Google Ideal Image Buffalo
Terrible. I've never felt so robbed by a company in my life. My biggest insecurity was how hairy I am so I invest 9,000 dollars into it with the promise that I would be (almost) hairless. Due to the pause in sessions due to covid it didn't work because the lack of consistency in appointments. When the med spa opened back up I couldn't schedule appointments close enough together because of "volume of clients and the med spa was under staffed". I was even told by nurses they continue to sign new clients when existing clients couldn't even be seen in order to make more money. I was told because my contract says 9 sessions and I received 9 sessions there's nothing they could do for me. I'm sick over the amount of money I spent that I couldn't necessarily afford because I was so insecure of my body hair and now it was all for nothing because of how your company has handled the pandemic. Never ever go to ideal image. I've even had friends purchase lip injections here and when trying to schedule appointments they wouldn't be able to get in for months when they had important events they purchased the injections for specifically. Only care about the money not about the actual client.
Google
5.0/5
Nov 18, 2021
Google Ideal Image Buffalo
Absolutely loved it. It's not only exciting that I'm getting this done for myself but the staff is polite and pleasant and the nurse attending me was super nice. She distracted my mind with great conversations and made me feel super comfortable.
Google
1.0/5
Nov 16, 2021
Google Ideal Image Buffalo
It was terrible I was promised my treatment would be at no cost because of Covid they extended everyone’s treatment.. computer was all noted and I’d be all set. I show up after fighting traffic for an hour to be told by the technician that changed and I’d have to pay. No one thought to call their clients and advise them of this so called change in policy ?? No one cared they actually laughed about it . Very wrong and unprofessional!!! I would never recommend to anyone .. horrible hurtful experience!!
Google
5.0/5
Nov 15, 2021
Google Ideal Image Buffalo
I’ve been going to Ideal image just since June and their service never fails to amaze me! Every nurse I’ve had has been so helpful and kind in each session; answer any questions, very precise and make sure not to leave any hair behind! Very clean facility too, would definitely recommend if you need somewhere to go for hair removal! They help to make the process go very smoothly, thank you guys!
Google
5.0/5
Nov 15, 2021
Google Ideal Image Buffalo
I love my results. And my technician was wonderful, knowledgeable and friendly.
Google
5.0/5
Nov 11, 2021
Google Ideal Image Buffalo
So I had 2 prior hair removal appointments with one of the techs at ideal image. My experience with that particular tech wasn't so great, but for my 3rd treatment I had a tech named Gabrielle. Let me tell you, Gabrielle was so efficient, so empathetic, so caring, and you can tell she was properly trained. She took the time out to ask me questions and was so thoughtful when performing my facial laser hair removal, by talking to me during the process, making sure I was comfortable, and guiding me through the pain (because laser hair removal can be quite painful). She showed concern for me when I had a little swelling, gave me some ice packs to put on my face, and stayed with me until the swelling went down. She was not concerned about the color of my skin, but rather making sure that I was okay throughout the entire process. Her kindness is what's needed in this world because people will never forget the way you made them feel. Thank you so much Gabrielle...you never know what someone else is going through...God bless you♥️🙏🏽😇
Google
5.0/5
Nov 8, 2021
Google Ideal Image Buffalo
Always quick and efficient. Very personable.
Google
5.0/5
Nov 6, 2021
Google Ideal Image Buffalo
Amazing experience! Staff is friendly and professional, and Alicia is amazing!!
Google
5.0/5
Nov 3, 2021
Google Ideal Image Buffalo
Everyone was pleasant. The RN was very knowledgeable, kind and gently administered my botox and fillers.
Google
5.0/5
Nov 1, 2021
Google Ideal Image Buffalo
It was very welcoming my nurse gabby made me feel super comfortable
Google
5.0/5
Oct 27, 2021
Google Ideal Image Buffalo
Everyone is always very friendly and helpful. It’s clean and welcoming.