Cleveland (Mayfield Heights)
CURRENT PROMOTIONS
| Sun | CLOSED | - | CLOSED |
| Mon | 9:00am | - | 6:00pm |
| Tue | 9:00am | - | 8:00pm |
| Wed | 9:00am | - | 8:00pm |
| Thu | 9:00am | - | 8:00pm |
| Fri | 9:00am | - | 6:00pm |
| Sat | 8:00am | - | 5:00pm |
All of us at Ideal Image are proud to make Mayfield Heights, OH the home of one of our newest laser hair removal clinics. Our Mayfield Heights laser hair removal team of specialists are standing by and ready to answer all of your questions.
243 Reviews
Jul 20, 2021
Had my first appt. today with Shelly for Ultherapy. Everything went well. Shelly explained everything to me and answered all of my questions.
Jul 13, 2021
I was really nervous but more excited for my appointment! This was my first time and everyone is kind and welcoming. Shelley handled me with complete care she is so kind and happily answered any questions I had. I felt safe and reassured! Thank you so much! I can’t wait to come back!
Jul 7, 2021
My consultation was awesome I don't remember her name but she was very informative understanding and relatable she help me with all my concerns and picked a great package for me I'm happy so far can't wait to get started
Jun 16, 2021
It was great! The staff was friendly and speaking with Stephanie was amazing. She was so well informed and provided all of the information I needed to make the right decisions based on my needs.
Jun 14, 2021
The staff is extremely friendly and helpful. They always answer any questions I have and they are very prompt. I never have a wait for my appointment and they always make me very comfortable.
Jun 8, 2021
Always such a pleasure coming to this Ideal Image location, everyone from the front desk to the techs are so amazing and polite. The services are quick and comfortable, they do an amazing job making you feel safe and secure. Highly recommend coming to this location for all your beauty needs.
Jun 3, 2021
Awesome experience! My technician is a wonderful person and very professional and vibrant.
May 26, 2021
Very inspirational nade me feel that i definetly made the right decision
May 20, 2021
The staff is always so pleasant and friendly. The office is clean and sanitary and my appointments are thorough and quick.
May 19, 2021
Professional and friendly staff. Always a great experience!!
May 7, 2021
The staff was very friendly.. She talked me through the service and made sure I was comfortable and any questions I asked was answered
Apr 27, 2021
Alexandra Hartshorn was amazing very happy with my experience she gave me all my options and answered all my questions.. she was wonderful
Apr 22, 2021
Sam is awesome! She makes each visit feel like I’m just hanging out with a friend, she doesn’t seem to be annoyed when I ask her to take a break from the pain and I truly appreciate her.
Apr 20, 2021
Everyone is very nice and I think they do an excellent job
Apr 15, 2021
Every time I visit Ideal Image Mayfield Heights, I am often greeted by Megan, and she always has a smile on her face which is very welcoming-I’m treated with dignity and respect- from the moment I walk in the door to follow-up phone call after my services. The entire facility is pristine clean and very accommodating to my needs. Having been a client of Ideal Image Mayfield Heights for going on 6 years now, I have had the most amazing results with laser hair removal on my face, I love my treatment specialist Lauren! As an hormonal, Italian-American woman...I had quite the mustache and facial hair- (all jokes aside)and besides my annual touch up(my preference) the results are better than expected! You can’t go wrong choosing this company or location for any of your cosmetic needs! Update: 4/14/2021 Fantastic! Stopped in to Ideal Image Mayfield for my touch up treatments, great care. Super satisfied with their COVID precautions and patient safety practices. Staff was very welcoming, easy scheduling. My treatment specialist was amazing as always and made the visit, quick and thorough at the same time. Loyal customer since 2013 and every time I stop in, the services and customer care are impeccable. Excited to try their other services and new skin care line!
Apr 14, 2021
Lauren Thompson is incredible. Extremely professional and made me feel comfortable. Very fast procedure and great quality experience.
Apr 3, 2021
Experience was good, technician explained each step and let me know when to expect the “zap”.Felt slightly rushed after the procedure when I had questions. Was told to refer to the paper however the paper didn’t address the questions I had about when it was ok to wear make up and moisturizers. Pricing isn’t really appropriate especially when dealing with the face. It’s ridiculous to quote over $1,000 for a 1/4 area next to the area being treated. Now I will have to find another facility that can treat that area. The treatment area was misrepresented to me by the sales person otherwise I probably wouldn’t have chosen Ideal Image. I mainly chose Ideal Image because you have the lasers recommended for black skin.
Mar 31, 2021
Alyssa and Elly at the front desk are very kind and friendly. The provider who did my Botox treatment was knowledgeable and professional.
Mar 30, 2021
It was a wonderful experience, Brittany was excellent n excellent customer service.
Mar 27, 2021
I was very apprehensive when beginning my service. My technician Shelly has been very informative, thorough and reassuring throughout. I'm considering the cool sculpting next! If you are looking for quality removal service Ideal Image is number one. My results are phenomenal!
Mar 25, 2021
I was extremely nervous like shaking in my boots but sammie i believe her name was and the other receptionist welcomed me in and gave me a tour and ensured everything would be okay. It went really quick and wasn’t painful
Mar 24, 2021
Called about cool sculpting treatments and the receptionist Alyssa was super helpful and professional! Highly recommend
Mar 24, 2021
I loved it so much here that I will definitely be purchasing more laser hair removal packages, it is worth every penny. I’ve loved all my technicians but so thankful to have Marlo for my last few treatments because she is amazing!! Even through my major pain and discomfort, she would always make sure to keep talking to distract me and worked very swiftly 😁
Mar 20, 2021
Everyone was VERY nice and helpful. Brittany is great!!
Mar 8, 2021
Very polite & professional! I’d definitely recommend & already have!
Mar 3, 2021
Brittany did my treatment! I definitely recommend her. She was so nice and walked me through every step of my coolsculpting.
Mar 3, 2021
Everyone who works here are very nice and help answer any questions. When getting the laser hair treatments they NP will engage with you and hold great conversations.
Feb 23, 2021
The ladies in there are so sweet, genuine and attentive. I recommend Ideal Image in Mayfield to anyone. Results are great as well!
Feb 18, 2021
Very friendly and professional staff. My session was quick and easy. I feel comfortable with their safety protocols.
Feb 15, 2021
great staff, very professional and informative, and most important KIND
Feb 9, 2021
Lori was excellent. She was nice answered my question and seemed genuinely happy for me
Feb 3, 2021
The women are very helpful and supportive. They are full of knowledge! I'm very impressed with the staff at this location.
Feb 2, 2021
Every single person from the phone call, the front door, receptionist, manager and nurse practitioner was absolutely amazing and extremely professional
Feb 1, 2021
Everything was nice and clean. My technician was pleasant and efficient. My price was adjusted after speaking with the manager after a discrepancy I had with Billings in the past. She was very accommodating and I appreciate that.
Jan 28, 2021
Very pleased with Ideal Image! The staff is always very friendly and professional. My appointments are always on time and efficient. I am loving my results and will continue to go back!
Jan 23, 2021
The staff here are awesome and have always made me feel super comfortable! It can be a very personal experience, and may seem intimidating, but they do a great job of making you feel at ease! Would recommend them to anyone interested in laser hair removal!
Jan 22, 2021
Very polite and professional! I always have a great experience.
Jan 18, 2021
Great experience. My nurse was awesome and customer service was
Jan 13, 2021
The technician was very professional and made me feel very comfortable
Jan 11, 2021
I had a zoom consultation with Silvia Piccolo from Ideal Image on a Sunday afternoon. She was punctual and called me exactly when our conference was scheduled. Silvia was friendly and knowledgeable. She answered all of my questions and made me feel very comfortable. I enjoyed having the consultation from my home at this point in time.
Jan 8, 2021
This is a terrific spa. Every time I go for a wrinkle relaxer, I get in and out lickety-split. A few days later my forehead is nice and smooth. The staff is phenomenal and they take the time to explain things and to do it right. I’ve always had phenomenal service.
Jan 6, 2021
They don’t tell you that when you purchase your treatments that if they use a bigger applicator that counts as two treatments I really don’t feel like spending $5000 was worth it. I lost ten lbs but I also changed my diet so not sure if it worked for me😒 I was trying to avoid going under the knife but that was probably my better option. ideal image is expensive and the results Are not that obvious unless you’re spending $100,000 then maybe you might have better results but still have loose skin. I do not recommend Ideal image I recommend you guys go under the knife 🤗. Friend of mine went to Miami to get her stomach done she spent 5500 and looks amazing.
Jan 5, 2021
Great place! Amazing service. Professional and clean.
Dec 22, 2020
It seems as if everyone is lying to you every time I talk to someone different they say they have had done what I'm about to get done then I asked the lady if she could text me her number so I can call and pay her when I'm ready she said ok she was about to send it to me in text and just never did she should have just said no and told me how to go about it when I'm ready
Dec 21, 2020
Ilene was excellent and she consulted me on what I really could get done and she was very knowledgeable throughout the process. She made me feel comfortable during my procedure.
Dec 21, 2020
Great business. The providers there really care about your comfort and do great quality work. I’ve been getting laser hair removal for a few years now, and I’ve never had a bad experience! Definitely recommend for any type of cosmetic procedure.
Dec 15, 2020
The attendants are amazing! From the front desk to the procedures, everyone I’ve encountered is very friendly and professional. The laser hair removal procedures are life-changing, the results are beyond what I expected. I can’t recommend it enough!
Dec 15, 2020
They were great to work with. Very professional and always provided a thorough explanation of what they were doing. I had great results!
Dec 9, 2020
They are amazing! They care about you and try their best to make you comfortable! I love all of the staff!
Nov 20, 2020
The staff at this location was so helpful! Elly was so sweet and was able to answer all my questions. I will be coming back!
Nov 18, 2020
I called to get information about black Friday Specials because its about time for my next botox apt. The Receptionist who answered the phone was upbeat and knowledgeable in regards to all my questions! Cant wait to come in and get a treatment done
Nov 18, 2020
I always have a great experience at this clinic, and always feel great when I leave! The staff there is very kind and professional. One of their employees, Shannon, is always so sweet and personable. I definitely will keep returning!
Nov 18, 2020
Called about black Friday specials for Botox and fillers. Alyssa was able to answer all of my questions regarding their procedures for treatments and the companies safety and social distancing protocols. I still want to look good, even if there’s no where to go. I feel confident in booking with this location.
Nov 11, 2020
The front desk and my nurse were exceptional. Service was safe, efficient and above expectations.
Nov 6, 2020
My experience was amazing! I didn’t know what to expect since this was my first time getting laser but ideal image exceeded my expectations! The receptionist was so friendly and so was my nurse practitioner. She made me feel so comfortable while getting the treatment and was super quick and knowledgeable. I can’t wait for my future treatments!
Nov 3, 2020
Will absolutely never go to an ideal image again after this. Despite already paying $700 up front, I was refused treatment until my primary care doctor had drawn blood labs. I had spoken with ideal image 4 separate times before my appointment (that THEY kept canceling) and not once did they mention I needed labs drawn. I called customer service 3 times and was never called back by customer service regarding this issue. To get my money back I finally had to file a complaint with my credit card because ideal image would not return my money( DESPITE refusing to treat me!) and not calling back to discuss this issue. If I could give this company and it’s location a negative amount of stars, I would.
Oct 28, 2020
Each nurse and front desk associate that I have interacted with has been extremely professional and kind. I have not finished my hair removal procedure yet, so I cannot speak to the results at this time, but overall I have been very impressed with the facility and staff so far. The nurses make me feel very comfortable accommodated during my entire procedure.
Oct 26, 2020
Have been coming here for treatments. I love how professional the staff is and am so happy with my results! Great with Covid safety too.
Oct 20, 2020
Lyndsey was very pleasant, completely professional and quite clear at explaining things. She answered all my questions in detail. The concept of a natural way to eliminate fat cells in my tummy is most appealing.
Oct 15, 2020
Worst experience I've ever had. The only saving grace was the front desk help. But management is a disgrace. Rude and unprofessional at best.
Oct 14, 2020
I love these people. They have been amazing to me. They make me feel amazing about myself
Oct 10, 2020
Very professional experience. All of the staff is friendly and I am pleased with the COVID-19 Safety Precautions put in place.
Oct 6, 2020
Marlow was not noteworthy when she greeted me at the door, which was likely the best part of my last treatment visit. Upon entering the treatment room, she asked me about my sun exposure and if I'd had any exceeding 20 minutes. When I told her no, she proceeded to ask the question again and redefine the parameters of the exposure rules I had already been provided from my first session - as if to imply I had lied to her when I said no. I found this presumptuous, rude, and unwarranted. When asked if I had any product on my face I told Marlow I had some moisturizer on. She then instructed me to wipe my face, which I found odd since my last two appointments made it seem that the provider wiped the treatment area as part of their routine treatment preparation; if this is not the case then this point is to be disregarded but, otherwise, her instructions made me feel that somehow my face or hygiene were offensive to her. Once I was lying down for treatment, she mis-marked my face, breaking up my neck into just my front neck when my treatment is for the full neck - Marlow said this was no big deal, that she'd do my whole neck, and that the lines just broke the area down more; okay. Then, she proceeded to begin treatment on my upper lip, which was never at any point in time ever part of my treatment plan. Upon correcting her, she immediately became more pleasant and obviously apologetic. She even went as far as to try humor in saying that most people probably would have just let her do it "for a free treatment". I laughed and told her it wouldn't serve any purpose for me since my upper lip is so light (and since I'd read my treatment instructions, I knew this), to which Marlow said just that some people will try to get whatever they can off anyways. I told her I'm too poor to waste money on ineffective treatment, since again she seemed to assume so much about me as a patron. She tried to excuse her performance on how many faces she had treated by 11:30 that morning, she blamed being pregnant even, and really, I did not care to hear any of it. Any time prior to her mistake that I had been friendly, she had been short and rude with me, she made me feel like a burden, and tried to gaslight me about my own treatment procedure and parameters. Her lack of decorum in itself was deplorable, but in tandem with her failure to provide appropriate treatment while eschewing accountability for her performance, I found myself thoroughly disgusted and will never have her treating me again.
Oct 1, 2020
It was okay. The staff needs to be a bit more personable and professional when interacting with clients. Their attitudes seemed a bit contrived
Aug 31, 2020
Shelley and the ideal image team are exceptional!
Aug 30, 2020
This is a very clean facility and the people that work here are always very nice. But I wasn’t very happy with my lip fillers. My lips turned out uneven and had bumps in them even after they were healed. And the fillers went away very quickly. They lasted about one month for me. I’m wondering if they water down the syringes at all. Not worth the $450 a syringe.
Aug 25, 2020
Very welcoming and professional. Knowledgeable and comforting as treatment was gone thru. I was able to meditate for a bit during so i felt better and looked better afterward! Thanks Shelly!
Aug 24, 2020
I have been in three times every time staff is wonderful! It has been an awesome experience
Aug 14, 2020
I had a wonderful experience. Everyone is so kind and accommodating, from the moment you enter—until your last step out the door. The nurse practitioner that injected me with Botox was so kind and gentle. She made me feel very relaxed. She explained the procedure to me, and wanted me to feel at ease. I am in my later 50’s and thrilled with the results. I know I will be returning. Thank you, Ideal Image!—Diane
Aug 12, 2020
Can’t say enough good things about this location! I have had laser hair removal before but never at a facility as clean and professional of an environment as Ideal image. Some places feel more like a salon this one closer resembles a Drs office. They are taking every precaution possible during these uncertain times, and I am ver comfortable going in for my treatments. Everyone is super nice and the follow up process has been great too!
Jul 30, 2020
Ideal Image is the best! Super friendly and welcoming! After years of going to different cosmetic surgeons/drs.offices to get fillers and botox, not one of them EVER gave me results that made me as happy as I am after going to Ilene at ideal image! I finally have perfectly balanced lips!! I won’t go to anyone else from now on! 👍🙌💜
Jul 20, 2020
They were very kind to me, taking care of my physical condition.
Jul 9, 2020
Very Friendly and Helpful Very Clean Masks We're worn
Jun 16, 2020
My initial experience with Robert at the call center was awesome. He was patient knowing that I was work and called me back exactly when I asked him to. Once questions were asked with him he transferred me to Sibal whom did my Virtual consultation . She was amazing. She was very patient and understanding with everything. She is a sweet person and as soon as I’m ready financially hopefully I can go through her to set me up.
Jun 16, 2020
Nurse is great, room is clean, but temperature in the room is so low(also a fan was on full power) that all I was thinking- how to not get sick after procedure! Not comfortable
Jun 10, 2020
The staff here is wonderfully knowledgeable about all their services and made me feel very comfortable and explain thoroughly with my follow-up consultation what was to be expected from CoolSculpting in the long term will definitely recommend two friends that are thinking about any of the treatments they offer.
Jun 9, 2020
Great experience in my Zoom consultation!! Very informative. Extremely friendly & understanding of my needs. Overall wonderful session & service. Thanks so much!! ♡
May 29, 2020
I had a zoom consult and Brie was awesome! Answered all my questions and made me feel comfortable
May 26, 2020
Under these unsettling times it was great to see that you we taking all the correct measures to keep everyone safe. The nurse was amazing, she gave me my first treatment and her telling me how well I was progressing was great. She took great care of me and ease the process which meant the world to me, thanks!
May 26, 2020
I always enjoy coming to get my treatment, they are always very sweet and I'm loving the outcome
May 25, 2020
Everybody is so nice and very professional. They make you feel welcome, they joke with you and they make you feel extremely comfortable. I’m definitely going back to them again and I would definitely highly recommend them!
May 16, 2020
Very nice and helpful staff. I would really recommend to a friend thinking about doing a laser hair removal.
May 15, 2020
Amazing. All the ladies here are so nice and welcoming. Will keep coming back! The place is always so clean. Basia, Ilene, Britney, Margo and the rest of the staff is top notch! I chose this location over any other! Keep it up!
May 8, 2020
It was super welcoming! I can't wait until I get a chance to return!
Mar 25, 2020
My rep Madison was amazing, very patient, and knowledgeable about the services.
