Everyone was so nice and professional! Devonne Love-Moore was a huge help, and she was very patient with me and my questions. Everything was thoroughly explained, and I’m VERY happy with the service I received. The deals they offer are essentially tailored to your needs. I’m going with the VIP membership and saving money by doing so; I will absolutely be using it (:

My zoom meeting was pleasant and professionally

Awesome people and love my results!

Great experience every time I come and it’s always fast the ladies are super professional

I enjoyed my consultation. I feel confident in the process of coolsculpting.

Love this place! Makes you feel comfortable throughout the whole experience! Definitely would recommend to any and everyone who’s thinking about laser hair removal.

Love this place!! I was so scared because I read some bad reviews of other offices. I had no reason to be scared! The girls in the Mayfield office are super nice & friendly. My only wish is that I started coming here sooner. ❤️

Nina was very professional. She made my experience great by engaging with me throughout my entire session. They are lucky to have her!

Nina CNP was approachable and professional, a pleasure!

Staff made sure I was well prepared and informed, took the procedure at my pace, and did a great job helping me through my first time. Much appreciated.

So let me be clear I love the westlake location. Girls there are extremely knowledgeable and kind. I cannot say the same for Mayfield. My first bad experience I came in for coolsculting and ultherapy for my chin. I was told I could do neither and walked out extremely disappointed. Received a call later saying I could get the ultherapy...after wasting an entire morning...so i scheduled elsewhere. Went to book a cool tone and of course they messed up my billing and I am unable to schedule anything even though I have NEVER missed a payment. It has been 1 month since I notified them about the issue and still it is unresolved. Very unhappy with this locations customer service .

Amazing service! Very friendly!

Nina was my NP today and she was fantastic . Front desk girls are the sweetest . I highly recommend this med spa

This was my fist time with fillers and I was a little nervous about it. But that being said Nina was excellent! She was very knowledgeable and patient with me and knew exactly what I wanted and was looking for. Even though my lips are swollen I can tell that I am going to love them!! I will be back for more and can’t wait.

Geeat experience Nina was so gentle Explained everything Can’t wait to have more done

Love my experience at Ideal Image! And Nina was so great!

Awesome group of workers!

The staff is always so nice, cheerful and welcoming. They’ve all made what can be a scary/intimidating treatment, feel like nothing at all. The laser hair removal is always going great! Highly recommend!

I really want to thank Brittany and Shelly for welcoming and making me comfortable and help me through done with satisfied first sessions with them. I meet with Brittany at my second session, and it was awesome because of the satisfied I wanted add another area to my session unfortunately a representative from other location made me feel bad and was not helpful than I talked with another representative and she helped me so I added, so thanks to Rasheeda, İdeal image prices really expensive so I am glad it worth it with my dear providers and hope will the result will be worth it too end of my all session..Megan also kind as representative on the phone however the area which I added sensitive area so I wasn’t sure how it will be go and Brittany made me feel comfortable and I told her way to rubbing and slightly pressure after each laser shot decrease the pain of laser area. Unfortunately she said she is going another location and I wasn’t sure how will be my next session and my next session I saw another provider sadly I notice when I back home my one (which I saw)of mole hit by laser shot and it was painful then it fell and the area was red..In next session I met with Shelly and I am really glad to meet with her and I noticed good things this time that Brittany and Shelly have same professionally on their customer relationship and on the the job. I got amazing 2 session wit Shelly too. Hope I can get finish done my rest of session with her. She is also so kind, smily and helped me done my session with patiently, and the way which slightly rubbing and pressuring the laser area and I notice this increasing bumps due laser on skin and skin go back normal easily and of course it helps to tolerate pain. She is awesome! I want to big thank my dear providers Brittany and Shelly you both awesome hope you’ll get credit for this satisfied:)

Good

The staff is amazing

Super friendly professional staff

Super professional and friendly! Session was practically painless. Thanks so much!

My experience been amazing

Very knowledgeable and helpful with the technical phone process

My experience with Kerry was delightful 😊 she was thorough in explaining procedures and cost. And resourceful in finding solutions for my financial needs

My whole experience has been great so far. Pricing was lower than every other place I looked into, I was able to schedule an appointment the day of my consultation, and Ashley was such a lovely provider! I felt extremely comfortable and well informed the entire time. I cannot wait to see the results 🖤

The consultant I spoke was rude. I told him I couldn’t make any commitments at the moment but some how we ended up getting ready to signs forms that I denied because as stated. I wasn’t ready to commit. He then says” this is the weirdest conversation I’ve ever had” unbelievable. All because I wasn’t to make his sale!

I'm sharing my experience about about customer service. The ladies that work there are great and the establishment is nice. My issue is with the management team and the 800 customer service. Not only was she rude she hung up on me. I'm unable to finish my treatment due to health reasons. No one from this location called me or communicated any updates concerning my file. I do not like the way this was handled. I will be contacting the BBB concerning my complaint.

So awesome and painless!

Everyone was super friendly and made the experience a great one.

It was great! Answered all my questions, suggested plan that works for me, I am happy! Waiting for my first appointment:)

Absolutely love the people here! Such an easy process.

The Receptionist and clinicians are so kind and warm they make you feel so special

Absolutely amazing experience! The location is very clean with friendly people. Minimal wait times and quick service overall. As for the laser hair removal itself, I can’t believe I waited this long to do this. I have been waxing for 20 years and can only imagine how much I have spent on hair removal services. I finally decided to treat myself to the bikini area and after 3 sessions I was already experiencing about an 80% hair reduction. I just finished my 9th session and probably have a total of 5 fine hairs left. I also just finished my second underarm session; after the first I only had to shave once in a 6 week period. To say I am amazed and impressed is an understatement! I would recommend this to anyone. It’s a life changer and I’m so happy with my experience here!

Just finished having a procedure done Taylor and Mandy were awesome I feel great looking forward to doing more business with them in the future

Everybody that I have worked with here is extremely professional and I am pleasantly surprised with the results I’ve already seen thus far!!

Shelly did A great job explaining the process and doing the procedure. Very good experience

Everyone made me feel very comfortable while getting laser hair removal and very informative. First time going here and will be coming back from Columbus!

Everyone in the office was kind and made me feel comfortable. The procedure was explained and I did not feel pressured.

Ashley was amazing! I never thought I was going to get through and finish my therapy because of my past bad experience but Ashley made it happen for me!

Amazing staff and service. Would recommend the Mayfield location to anyone!

Amazing and so worth it.

The team here is super helpful and kind. I went in for coolsculpting and would highly recommend.

Great experience! Wonderful staff!

Shelley and the ideal image team are exceptional!

Very friendly and welcoming professionals in this branch. Im very happy with how organized and responsive they are. They made the treatment I received an easy, fast, and pleasant experience for me. Also, very happy with the treatment results.

Very friendly people and nurses know what they are talking about. Educated and knowledgeable.

Such a wonderful office! All the girls are great. Office is sqyeaky clean. Been going to this location for the past year and I highly recommend. Worth the price and worth the money. The girls always make you feel comfortable and are knowledgeable about questions I have. So happy I did this. Ask for Brittany, she's awesome!

Stopped by to purchase a treatment for my wife for her birthday and Alyssa at the front desk was very helpful

Overall a great experience! Their front desk associate, I believe her name is Alyssa is the sweetest. I was interested in the packages and she went above and beyond to make sure I understood how they work. I will defiantly be returning

Amazing staff, always very friendly and helpful! The services are also incredible! I am very happy with my results so far😊

Sam was amazing! Very patient and she gave me much knowledge. My appointment was under 20 mins but not rushed. Very great service.

Every nurse that has done my treatment has been amazing. They are all very kind

Brittany is amazing! Makes appointments quick and easy.

DON’T come here. Absolutely horrible service at this location. After paying more than $2000 for laser hair removal I have to shave every day because the results were just unacceptable. The manager was trying to convince me that I got some fantastic results. Thanks but no. Poor customer service and horrible results after taking my money. Wish I never came to the place. Save your money.

The staff was extremely knowledgeable and friendly, but most of all talented. My fillers look amazing!

Marlo was Knowledgeable Professional Personable and Kind! Excellent Person for your Business!

I really like the friendly staff! They are professionals in their field!

Scam I paid over 5000 and no improvements I went in for the cool sculpting. I changed my diet and everything. I’m not a big person I have a mom belly and wanted a change. Ideal image is a scam go get yourself a tummy tuck or plastic surgery. Ideal image should be shut down!!! And people refunded their money!

Awful business - there's no reason to go to this over priced racket of a business when we have better providers of the same services for less. They took and kept $2000 in cash but wouldn't provide services AND refused to give me my money back per the contract - a contract which they sent me by email and denied me access to the same once the link expired. The location made me go through corporate to try and get my money - they denied my request. There's no way I'm letting this go.

A very warm and friendly environment with the beautiful,Talented and over competent highly educated and experienced ladies. They are not pushy and try not to sell you services that you really don’t need. They are so honest and caring. Everything is in order and on time. I love Ideal Image.

I had treatments for my double chin. Then after the last treatment I had Turkey neck - not all attractive and even though I was told my double chin would not come back it did. They offered to take care of it for another $1500.

Everyone was very nice! My service provider, Shelley was great and welcoming. She calmed my nerves and gave me a lot of great information! They called me the day after my appointment to check in and answer any questions I had. Very professional and very clean environment.

The staff members are friendly, knowledgeable and do a wonderful job!

Sam is absolutely exceptional! Highly, HIGHLY recommend coming to her for her Laser Hair removal services! So professional and truly great personality to work with! She makes what can be an uncomfortable procedure a very relaxed environment. I always look forward to seeing her!

Brittany was very friendly and helpful. She explained exactly what was going to happen each step of the way. I was very comfortable because she put me at ease with her positive demeanor.

Fast and easy And the people were very polite

Professional staff with outstanding customer service. I would definitely recommend this center to my friends and family!

Sam is amazing, she makes me feel very comfortable, is very knowledgeable and does not try to oversell me products or services

Great people, very thorough, in and out quickly.

Ashley was great and accommodating!

Everything went well.

Samantha Nameth was very friendly, and really seemed like she cared about the customers. She was professional and explained every step and really seemed like she knew what she was doing. The secretary was also very kind and friendly and took care of you as soon as you walked in. Would highly recommend this location!

atmosphere is warm and welcoming

Friendly, professional, explained everything

Did a great job! Very nice staff and efficient process.

Professional and discreet

The staff is so friendly. Shelly is so amazing. She is so genital very professional and all around awesome.

Excellent service great customer services all the time!

Too early to tell if the Ultherapy has worked because it can take a couple months to show. The injections were standard, easy & not any problems. I had a different technician for each injection site.. a couple of the tech's, I had a few times. The only issue was communication from them to me after I had my first Botox for my crows feet. They didn't tell me that I had only up to 2 weeks to have a touch-up, if I wanted more Botox injected. So it was straightened out and I was able to get more injections, however, I had to pay an additional $280+ for it, on top of the $5,000+ that I was quoted and am making monthly payments for. I was not happy about that. But, the tech's were professional and respectful.

Too many hurdles just to get an appointment.

Love my treatments from Ideal Image- I have been coming here for years. The staff is always knowledgeable and friendly. Ciara, Alyssa and Alex at the front desk as so helpful. I Would highly recommend Ideal Image to anyone for anti-aging treatments.

I love everyone at Ideal Image in Mayfield Heights. I've been visiting the team, and specifically Lauren Thompson, for a number of services for many years and they are the most professional, comforting and talented I’ve experienced. Their extreme knowledge of their services, and precise techniques, have made every experience I’ve had top notch. I know I can trust them to for anything and thank them all for always making sure I'm taken care of in the very best way.

I had two sessions of the coolsculpting for my chin. After spending thousands, they asked me to purchase a gel to firm up the area fir only $210 over what I already paid. The results not what I was told to expect. Still have a double chin, excess skin. I look worse now then before. They are willing to give me another treatment - for an additional $1500. Don’t go here, find another place!!! P S. If I could have I would have given 1/2 a star

Great staff, very professional and you feel taken care of. Highly recommend Ideal Image!

Brittney and Shelly are great! I literally squeal during the post cool sculpting massage lol I was assesed prior to each treatment with duscission and input on the treatment plan each time. A thermal event occurred and was handled professionally with my safety coming first. I'll be back!

Easy, in and out. Schedule of future appointments a breeze

So nice, courteous and knowledgable.

I had laser hair removal. Well I’ve already had to pay 29.99 after my initial treatments for another treatment with a “lifetime “ guarantee.. and now going to have to pay again!! Wish I had found some place different !!

I would not recommend to my worst enemy. This company scams vulnerable people and will mislead you about their services. Doesn’t answer phone calls nor return them. Nursing staff do not have nursing credentials at all. They need to be shut down.

Chamille was amazing she made me feel so comfortable and kept me in the loop throughout the entire process. She is the one to see. Thank you so much you were very professional and friendly

Tammy Graham was AWESOME!!!!!

Fast and courteous staff

Had my first appt. today with Shelly for Ultherapy. Everything went well. Shelly explained everything to me and answered all of my questions.

I was really nervous but more excited for my appointment! This was my first time and everyone is kind and welcoming. Shelley handled me with complete care she is so kind and happily answered any questions I had. I felt safe and reassured! Thank you so much! I can’t wait to come back!

My consultation was awesome I don't remember her name but she was very informative understanding and relatable she help me with all my concerns and picked a great package for me I'm happy so far can't wait to get started

It was great! The staff was friendly and speaking with Stephanie was amazing. She was so well informed and provided all of the information I needed to make the right decisions based on my needs.

The staff is extremely friendly and helpful. They always answer any questions I have and they are very prompt. I never have a wait for my appointment and they always make me very comfortable.

Always such a pleasure coming to this Ideal Image location, everyone from the front desk to the techs are so amazing and polite. The services are quick and comfortable, they do an amazing job making you feel safe and secure. Highly recommend coming to this location for all your beauty needs.