Alyssa and the staff are the best! I always recommend the Ideal Image in Mayfield because of the great service! Go check them out……

Very friendly environment

Beautiful results! Mackenzie did my treatment and she is very talented!

This Ideal Image Company is a rip off. The sales consultants who are not physicians will sell you a host of services...as well as products via a Zoom call. This non medical consultant evaluates your skin via Zoom then charges you for numerous services.... Without telling you there are choices in the number of sessions you can buy. You DO NOT HAVE THE TIME to read the contract,nor do you they tell you that you will be getting products via the mail that will cost you hundreds of dollars. I cancelled my contract the next day upon visiting the Ohio location. I was told the contract was not able to be cancelled....within 24 hours!! They deceived me! As a senior person I felt I was taken advantage of. I never received a service and cancelled all appointments. In addition, I mailed the company the products they sent me without advising me of this additional charge. I never opened the box...Sent them via USPS with proof of delivery. Don't be fooled by this company. Rather go and get services and pay as you go. This place wants your money up front. How can they charge you for ZERO services?? The location is not clean...ladies room didn't have paper towels to dry your hands...makes you wonder if these people wash their hands after doing a service...just saying!!! Go elsewhere my friends....pay as you go! They also charge you 250.00 for a membership!! I smelled a scam. You should too.

Good, as always

You aggressively push for a commitment to pay for a product that has a very poor rating. This fact alerts all that your company is only after money. If your company had a working product, people would be standing in line to sign up. But I received several e-mails and phone calls almost daily pushing this product. Fortunately, I read the reviews first and did not get caught in this money-making scam. Buyer Beware.!!!!!!

Best location to get laser hair removal done. Very friendly staff and experience nurses Nina made my appointment experience great. Thank you so much for your excellent service.

Very helpful consultation

Eh. It was likw pulling teeth. She had to correct me, from session to applicator. Pulling teeth when ask how much per application. Hard to get answ

No wait time and very happy during my treatment

My experience has always been pleasant. Everyone has always been nice, answering any questions that I may have had.

Hi I think my treatment is going very well so far and I like the results so far I hope I will continue to continue to like my results so thank you very much everyone!

Everyone from the initial phone call to the staff at the office was very friendly and professional. They all answered my questions and then followed up with me after my appointment to see how I was.

Have had cool sculpting on my stomach area 2x, tech is really great and professional and so is receptionist.

Love coming to Ideal Image. Always make me feel at ease, Taylor is the BEST!

Great services once you’re in but you get scammed in the beginning. Woman added $100 in products to my already over $3000 bill without asking me and it caused me to break out like a pre pubescent child. And of course it’s not refundable

Nina is the best laser hair removal technician i've had!! I was about to buy numbing cream for my 6th session, but the steps in which she lasered each area made the whole session WAY more tolerable. So happy to have had her!

I felt very comfortable when I went back with the nurse. I also was able to receive a lot more information on the process of laser hair removal. Overall my experience was great and I’m so excited for this journey!!

My consultation was smooth. Jodi was very thorough and friendly.

Too busy to schedule appointments in a contract and then they will not honor any appointment that they can’t fit in their understaffed spas.

The staff was amazingly wonderful!!! The front desk is so friendly and goes above and beyond for me every time!!

Staff super friendly! Session super quick and effective. So happy I got my membership here

Great customer service

I love this place but they charged me a $50 fee for not making it to an appointment that sucked

All the ladies are so nice and really make sure you are comfortable. Will definitely keep coming back for my laser hair removal appts!

It was very comforting being that I was nervous. The staff was friendly and helpful. They took the time to answer all my questions.

Always super friendly staff 🙂 Great experience!

Always professional and friendly. Great service and so happy with the results!

I had a wonderful experience with Nurse Nina at ideal image in Mayfield heights Ohio. She was patient and passionate about doing fillers.

Excellent service! Very friendly and knowledgeable staff. Love the BBL!

SCAMMERS I went in 2 times and I was not happy with the service. I was not seeing the results. Kept telling me come back you need more. I cancelled my appointment 48 hours before my service. They kept my money and do not give refunds. They said my picture look different. Yes because I lips were swelled. Don’t do it.

My zoom meeting was pleasant and professionally

Everyone was so nice and professional! Devonne Love-Moore was a huge help, and she was very patient with me and my questions. Everything was thoroughly explained, and I’m VERY happy with the service I received. The deals they offer are essentially tailored to your needs. I’m going with the VIP membership and saving money by doing so; I will absolutely be using it (:

Great experience every time I come and it’s always fast the ladies are super professional

Awesome people and love my results!

I enjoyed my consultation. I feel confident in the process of coolsculpting.

Love this place! Makes you feel comfortable throughout the whole experience! Definitely would recommend to any and everyone who’s thinking about laser hair removal.

Nina was very professional. She made my experience great by engaging with me throughout my entire session. They are lucky to have her!

Love this place!! I was so scared because I read some bad reviews of other offices. I had no reason to be scared! The girls in the Mayfield office are super nice & friendly. My only wish is that I started coming here sooner. ❤️

Nina CNP was approachable and professional, a pleasure!

Staff made sure I was well prepared and informed, took the procedure at my pace, and did a great job helping me through my first time. Much appreciated.

Nina was my NP today and she was fantastic . Front desk girls are the sweetest . I highly recommend this med spa

So let me be clear I love the westlake location. Girls there are extremely knowledgeable and kind. I cannot say the same for Mayfield. My first bad experience I came in for coolsculting and ultherapy for my chin. I was told I could do neither and walked out extremely disappointed. Received a call later saying I could get the ultherapy...after wasting an entire morning...so i scheduled elsewhere. Went to book a cool tone and of course they messed up my billing and I am unable to schedule anything even though I have NEVER missed a payment. It has been 1 month since I notified them about the issue and still it is unresolved. Very unhappy with this locations customer service .

Amazing service! Very friendly!

Love my experience at Ideal Image! And Nina was so great!

This was my fist time with fillers and I was a little nervous about it. But that being said Nina was excellent! She was very knowledgeable and patient with me and knew exactly what I wanted and was looking for. Even though my lips are swollen I can tell that I am going to love them!! I will be back for more and can’t wait.

Geeat experience Nina was so gentle Explained everything Can’t wait to have more done

Awesome group of workers!

The staff is always so nice, cheerful and welcoming. They’ve all made what can be a scary/intimidating treatment, feel like nothing at all. The laser hair removal is always going great! Highly recommend!

The staff is amazing

Good

Super friendly professional staff

My experience been amazing

Very knowledgeable and helpful with the technical phone process

My whole experience has been great so far. Pricing was lower than every other place I looked into, I was able to schedule an appointment the day of my consultation, and Ashley was such a lovely provider! I felt extremely comfortable and well informed the entire time. I cannot wait to see the results 🖤

My experience with Kerry was delightful 😊 she was thorough in explaining procedures and cost. And resourceful in finding solutions for my financial needs

The consultant I spoke was rude. I told him I couldn’t make any commitments at the moment but some how we ended up getting ready to signs forms that I denied because as stated. I wasn’t ready to commit. He then says” this is the weirdest conversation I’ve ever had” unbelievable. All because I wasn’t to make his sale!

I'm sharing my experience about about customer service. The ladies that work there are great and the establishment is nice. My issue is with the management team and the 800 customer service. Not only was she rude she hung up on me. I'm unable to finish my treatment due to health reasons. No one from this location called me or communicated any updates concerning my file. I do not like the way this was handled. I will be contacting the BBB concerning my complaint.

So awesome and painless!

Everyone was super friendly and made the experience a great one.

It was great! Answered all my questions, suggested plan that works for me, I am happy! Waiting for my first appointment:)

Absolutely love the people here! Such an easy process.

Absolutely amazing experience! The location is very clean with friendly people. Minimal wait times and quick service overall. As for the laser hair removal itself, I can’t believe I waited this long to do this. I have been waxing for 20 years and can only imagine how much I have spent on hair removal services. I finally decided to treat myself to the bikini area and after 3 sessions I was already experiencing about an 80% hair reduction. I just finished my 9th session and probably have a total of 5 fine hairs left. I also just finished my second underarm session; after the first I only had to shave once in a 6 week period. To say I am amazed and impressed is an understatement! I would recommend this to anyone. It’s a life changer and I’m so happy with my experience here!

The Receptionist and clinicians are so kind and warm they make you feel so special

Just finished having a procedure done Taylor and Mandy were awesome I feel great looking forward to doing more business with them in the future

Everybody that I have worked with here is extremely professional and I am pleasantly surprised with the results I’ve already seen thus far!!

Shelly did A great job explaining the process and doing the procedure. Very good experience

Everyone made me feel very comfortable while getting laser hair removal and very informative. First time going here and will be coming back from Columbus!

Everyone in the office was kind and made me feel comfortable. The procedure was explained and I did not feel pressured.

Ashley was amazing! I never thought I was going to get through and finish my therapy because of my past bad experience but Ashley made it happen for me!

Amazing staff and service. Would recommend the Mayfield location to anyone!

Amazing and so worth it.

Shelley and the ideal image team are exceptional!

Great experience! Wonderful staff!

Very friendly and welcoming professionals in this branch. Im very happy with how organized and responsive they are. They made the treatment I received an easy, fast, and pleasant experience for me. Also, very happy with the treatment results.

The team here is super helpful and kind. I went in for coolsculpting and would highly recommend.

Very friendly people and nurses know what they are talking about. Educated and knowledgeable.

Such a wonderful office! All the girls are great. Office is sqyeaky clean. Been going to this location for the past year and I highly recommend. Worth the price and worth the money. The girls always make you feel comfortable and are knowledgeable about questions I have. So happy I did this. Ask for Brittany, she's awesome!

Overall a great experience! Their front desk associate, I believe her name is Alyssa is the sweetest. I was interested in the packages and she went above and beyond to make sure I understood how they work. I will defiantly be returning

Stopped by to purchase a treatment for my wife for her birthday and Alyssa at the front desk was very helpful

Amazing staff, always very friendly and helpful! The services are also incredible! I am very happy with my results so far😊

Sam was amazing! Very patient and she gave me much knowledge. My appointment was under 20 mins but not rushed. Very great service.

Every nurse that has done my treatment has been amazing. They are all very kind

Brittany is amazing! Makes appointments quick and easy.

DON’T come here. Absolutely horrible service at this location. After paying more than $2000 for laser hair removal I have to shave every day because the results were just unacceptable. The manager was trying to convince me that I got some fantastic results. Thanks but no. Poor customer service and horrible results after taking my money. Wish I never came to the place. Save your money.

The staff was extremely knowledgeable and friendly, but most of all talented. My fillers look amazing!

Marlo was Knowledgeable Professional Personable and Kind! Excellent Person for your Business!

I really like the friendly staff! They are professionals in their field!

Scam I paid over 5000 and no improvements I went in for the cool sculpting. I changed my diet and everything. I’m not a big person I have a mom belly and wanted a change. Ideal image is a scam go get yourself a tummy tuck or plastic surgery. Ideal image should be shut down!!! And people refunded their money!

Awful business - there's no reason to go to this over priced racket of a business when we have better providers of the same services for less. They took and kept $2000 in cash but wouldn't provide services AND refused to give me my money back per the contract - a contract which they sent me by email and denied me access to the same once the link expired. The location made me go through corporate to try and get my money - they denied my request. There's no way I'm letting this go.

A very warm and friendly environment with the beautiful,Talented and over competent highly educated and experienced ladies. They are not pushy and try not to sell you services that you really don’t need. They are so honest and caring. Everything is in order and on time. I love Ideal Image.

I had treatments for my double chin. Then after the last treatment I had Turkey neck - not all attractive and even though I was told my double chin would not come back it did. They offered to take care of it for another $1500.

Everyone was very nice! My service provider, Shelley was great and welcoming. She calmed my nerves and gave me a lot of great information! They called me the day after my appointment to check in and answer any questions I had. Very professional and very clean environment.

The staff members are friendly, knowledgeable and do a wonderful job!

Sam is absolutely exceptional! Highly, HIGHLY recommend coming to her for her Laser Hair removal services! So professional and truly great personality to work with! She makes what can be an uncomfortable procedure a very relaxed environment. I always look forward to seeing her!

Brittany was very friendly and helpful. She explained exactly what was going to happen each step of the way. I was very comfortable because she put me at ease with her positive demeanor.

Professional staff with outstanding customer service. I would definitely recommend this center to my friends and family!

Fast and easy And the people were very polite

Sam is amazing, she makes me feel very comfortable, is very knowledgeable and does not try to oversell me products or services

Great people, very thorough, in and out quickly.