My 1st experience with ultherapy was perfect! From check-in to my procedure with NP Marissa! She was amazing! She explained everything before she did it, stopped when it hurt a bit, She was so kind and friendly and we even talked about other procedures that she performs.

My experience was nice. Amber was amazing in making me feel comfortable and relaxed. She was very informative in everything she was doing, what was happening, and what I should expect. Without a doubt I love coming back to every appointment because I know I will be taken care of.

The staff at the Perrysburg location is extremely knowledgeable and very experienced. It gives me peace of mind to know that I am being treated by highly trained medical professionals. Not to mention my results exceed my expectations.

Terrible customer service and lack of communication among staff.. I think I repeated myself about 6 times to different people in one phone call. I’ve been to other locations in Michigan and decided to try out Toledo since it’s fairly close, and I can definitely say I won’t be back to this location unfortunately. My whole experience was made to be so much more difficult than needed.

Marissa and Olivia are wonderful to work with! They are extremely professional and kind. I am very happy with my results.

Matt was fantastic! He did not rush, took his time answering all of my questions and was very informative. Kathryn at the front desk was very welcoming and friendly. She greeted me as soon as I walked in.

Very satisfied with my results so far.

The staff is very professional. Jennifer and Sharon were so welcoming. This is my first time getting laser hair removal and I will be telling my friends!

I love it here!!! My tech is always nice, knowledgeable, and amazing!!!

Exotic and Karrie were very understanding and willing to help

Ashley was very helpful and informative within my consultation. It made me feel confident within going forward with services.

All went well-on time and professional!

I had a good first encounter. She was patient, gave me time to answer questions and i never felt rushed

My first visit and I cannot wait for my second!!!!! The Staff was wonderful and so knowledgeable!

Super friendly, and right on time for my appointment. Love the girls at my location, they are very personable and informative

The zoom call froze and krissie left the meeting. She called me on the phone and forced me to reschedule for Christmas eve! She could have just gave me all the information over the phone. Very unprofessional Update 1/20/21: I called the phone number in the company response and it did not work. No one was willing to help me. I was told to call corporate. I will definitely be going else where for services.

Olivia is amazing. She is so professional yet friendly. I completely trust her as she seems to know what she is doing and is very efficient.

Really great! Stephanie helped me a lot. Gave me all the information that I had questions about

Would highly recommend!

The NP described the procedure well and the after care. I was very happy with

Nurse practitioner was very friendly and informative. Answered all my questions and kept me updated on what was next and how long or painful it would be. Very quick and efficient.

Prepaid for Botox a few weeks prior to appt and scheduled my visit. The day of my appt I received a call a couple hours beforehand to notify me that my nurse was sick. There was no apology or sense in tone that she cared it was an inconvenience, however I rebooked for the next day-Nov 23, 2020. Fortunately on Wed the appointment was able to be kept. One Big thing I feel is lacking in so many plastic surgery offices and medical practices-especially this Ideal Image office- is a kind, warm open atmosphere. I had not been to this office before and was unsure of their policies. When I walked in there was one girl sitting behind plexiglass with her head buried in her computer/phone. IMO: Customer facing reception needs polish and training. Jennifer needs to work on her warm and engaging social skills and her attitude. There was No warm greeting, minimal eye contact and No Thank You. Based on her attitude and voice, I knew she was the one who had called me to reschedule without any apology or empathy. She had no problem Ordering me to sanitize my hands before she would look at me. I had not been to an ideal image in almost 15yrs. If I wouldn’t have prepaid for my Botox, I would have walked out and NEVER returned! Fortunately the Nurse doing my treatment seemed knowledgeable and helpful. Prior to leaving I inquired about any holiday sales on packages for Black Friday and Cyber Monday. I wanted to return for a different treatment and was offered a Black Friday special for 5 sessions at $1200. I was hesitant to purchase and wanted to make sure it was the best deal since it was the day before Thanksgiving. I was told it was the best deal they had seen and probably wasn’t going to get a lower price. On Monday Nov 30th I received an email indicating the package I purchased was an additional 10%off so I called to try to get an adjustment on what I was told on Wed. Since I didn’t get a copy of receipt I didn’t know what I paid for. Was told no price adjustments done and no refunds. I will be talking to my attorney, the state medical board, and BBB! Not happy and want my $1200refunded!!!!! ****UPDATED**** 12/18/2020 ****UPDATED**** Upon posting my review, the corporate office contacted me to try and resolve my complaints. After multiple emails, calls and a transfer to a different location, we have resolved the issue. The new clinic in Strongsville, OH had a friendly staff, and was a very different experience. I will be returning to that location instead. My thanks to Lattania for working through the issues. I have changed my review from 1-4stars and hope my good experiences with the new location will continue.

I called in today to schedule a follow-up and ended up asking for all kinds of quotes and technical questions. The lady who was helping me was so generous with her time and attention and answered all my questions happily. I wish I hadn't forgotten her name. I felt really cared for.

I love it here! The receptionist Jeenie was informative, well dressed, and professional. Olivia was professional, personable, and very knowledgeable. I was comfortable the entire time and their prices cannot be beat. Love love love.

It was unique

Friendly customer service!

I have had a great experience at this location and will be back for more services. The nurses Olivia and Marissa were very kind and explained my treatment. I felt so comfortable with them and everyone was welcoming. I would highly recommend them!

Ideal Image is always very welcoming!

NP was fantastic! 2nd time I have had her with treatment! She is kind, takes her time, and explains everything! Looking forward to my next session.

I called for information for laser hair removal and botox. I spoke with Jennifer, and she was very knowledgeable and professional. My treatment has been great, so far, and would recommend for the area.

Olivia was amazing. I was worried because it was my first time ever getting botox , but she took her time and explained everything and was very gentle. I'd recommend anyone wanting botox to go see Olivia.

I absolutely love my results! Thank you Marisa! Glad they are open & see how careful they are with covid precautions. 🙂 Well done! When i travel back to Manchester I will look like i am in uni again!

I had the Ultherapy procedure done by Olivia Kish Brumbaugh. She was kind, professional and very knowledgeable about the procedure.

I always have a great experience at Ideal Image in Perrysburg. Very clean office and professional, caring nurse practitioners.

The staff are great here! Very friendly and helpful! Had a great treatment here! Will definitely be back again!!

I had the BBL treatment on my face for sunspots and freckles, and the NP, Olivia, who treated me was fabulous! She was very professional, kind, and I could tell she really cared that I had a great experience and wanted me to be comfortable with the process. I highly recommend getting treated by Olivia for any procedure, and will definitely be back, as I wouldn’t trust my face with anyone else!

Professional staff. Would recommend this location to everyone.

I contacted ideal image in Perrysburg, Oh as an existing customer. The representative that assisted me with my questions name was Carolyn. She provided me with detailed information about the services I was inquiring about. I appreciated her knowledge and how friendly she was.

I’ve had great results and the people are caring and professional.

The staff was very welcoming. They explained everything that needed to be done in depth. Also a clean environment!

Holly was amazing and very helpful with my decision making.

I had an amazing experience my nurse was wonderful and very friendly and professional. You will definitely be getting more business from me!

Thank you Nurse Practitioner Marisa! I feel and look a decade younger! You were so kind & explained it well! Love the look! Highly recommend! I want to add thank you for requiring masks! Being part of the solution is more important than anything right now. For anyone that cannot adhere to a company’s policies, stay home! These people have lives, children, parents, grandparents etc and so do the rest of their patients like me! Furthermore why would you want to expose yourself to THEM without wearing one?? SO thank you Ideal Image!

I had a great experience. I was made to feel very informed, safe and comfortable. The staff were so nice as well.

Scheduled an appointment last week and showed for scheduled appt. today where I stood outside in 95 degree temps while they told me I needed to prepay prior to entering. I questioned why this was never communicated to me when I scheduled the appointment as I currently had a 10 % charge left on my phone. After much back and forth and approx. 40 min. later I was told they would not be able to do some of what I wanted done because I had first a bee sting allergy and secondly lip swelling due to an allergy in my history. I told them that information was not correct. I was not allergic to bee stings and had eye swelling due to a reaction to make-up prior to getting diagnosed with a allergy. I guess they know my history better than I do . My guess is at 5:30 on a holiday weekend they had better things to do. Very poor communication and did not appreciate the accusations regarding my medical history.

Very friendly and informative. Was like coming to see a friend.

So after them being closed due to Covid 19 I show up for my appointment I call the office to answer their prescreen questions and then they tell me that my payment is overdue so they can't see me till it's paid mind you I'm still on unemployment because I work at the casino in the dish rooms so I check my bank last month was paid this month nothing no payment made no email saying that I'm overdue which I had received before I started unemployment in April and May so I rescheduled and waited for them to take the payment once my unemployment came in my appointment was set for June 16th it's now the 19th still no email saying I'm overdue and no payment being pulled from my account and I need to go get a new bed because I got engaged and a full isn't big enough for my fiancee and I we need a king

This 1 star review is for Ideal Image in general. I liked the service I recieved the last 2 visits. I cannot speak to a person without a 15 minute wait on hold. When I did finally get a person they couldn't do anything with my appointment that I needed to postpone. Each Ideal Image location seems to have to run through corporate scheduling and it isn't one but easy to do. I will not be going back...well, pretty much I can't as I can't get to anyone who can schedule anything for me. Very bad business model. I feel for the franchisees.

I had some issues at the beginning after my screen consultation and placing the payment needed no one get back to me for to schedule an appointment! I had to contact back the sales girl through email and she asked me to call the office so it was like hours till i got reached with the manager she reserved the date and time and i had a call back from the office to schedule me a date so i was confused since i thought the manager did so but the girl told me that my name is mot in the system. After i had an email with the date and time that it was scheduled On the date everything was great staff and dr they do explain everything before starting and you leave with a big smile and a paper that explain what you need to know after your visit! I had to bank 24 units of botox for my next visit

Esperanza Aguilar-Marquez was an absolute gem. She made me feel extremely comfortable and provided a wealth of knowledge in a way that I could easily understand. I am looking forward to my visit and truly appreciate Esperanza's time during our virtual consult. Thank you, Ashley G!

Even under the circumstances currently .. my experience was great .. the staff is super friendly and helpful as always

Great experience... I told a friend all about it on Sunday .... well worth it .

Horrible communication and misleading inf

The staff from Ideal Image are always professional and helpful in answering all of my questions. I truly enjoy their services. I highly recommend the Ultherapy.

I've always been happy with my treats. The service providers are wonderful!! The receptionist who's new really needs social skills. She doesn't talk into the phone, rude and lacks personality. The other receptionist have been top notch bring them back!

I went here for laser hair removal. The staff was very nice but be on your guard with the sales people. During my consultation I made it clear that paying as I go (or per appointment) was what interested me most. She made it seem as if you could pay for everything up front or finance it. Like a naive dummy I financed it. Results were average at best. I realize there's not much you can do as far as removing the lighter hairs but I should not be seeing the amount of dark hairs that I am. I have no interest in ever returning here. Pretty disappointed overall.

Jessica Scoles was very professional, answered all my questions

Juvederm xc won't last long if you work out a lot or have fast metabolism. Some extra swelling can last up to a month and make it seem like it wears off quicker! I wish someone told me not to work out for 48 hours after lip injections or botox because it increases bloodflow to the face but over all good job and good deals.

This was the 4th of 10 sessions and the second time I've used the numbing cream. I had 2 techs, one on each leg simultaneously, and they knocked it out in 25 minutes.

While the office was beautiful, and the staff was very friendly, I cannot say I had a good experience. I've had Botox a couple of times in the past at another salon, with great results. After hearing about the great black Friday special, I decided to give Ideal Image a try. I purchased 50 units of Botox, and used a little over half of it that same day. After a couple of days, I experienced more hooded eyelids than I originally arrived with. I did come back for an evaluation, and unfortunately was told there was nothing that could be done to correct the problem. Instead I was given a plan to prevent it from happening with the next injection session. I understand that there are complications that can occur with Botox. However, I feel like because I've had Botox in the past, and asked for the same result, and have not had any complication, I feel extremely disappointed in my decision to try Ideal Image. What's worse is that I have invested a decent amount of money and am disappointed with the result, and because I have 20+ units remaining in my account, I either have to forfeit the remaining units, or be terrified to get injected again. I don't like being put in this position

Couldnt tolerate the treatment so I asked for a partial refund and they refused. The "medical professionals" never have answers to my questions and I felt scammed the entire experience. You have to be dying to get a partial refund. Do not try their services. Unless it kills you they will not care about your reactions. Also the "medical professional" who "read" my medical history triggered my syncope which says they either didnt read it or dont know what syncope is.

Everyone at Ideal Imagine are so nice and knowledgeable. And great prices on Botox

Amazing customer service. Very professional nurses! They were great about asking how I was doing and trying to keep me distracted while get laser treatments done.

Waste of money!!! Spent thousands on CoolSculpting, no results! To top it off, they don't even care that you waste your money. You're just another person.

The technician was pleasant, thorough and professional.

Very knowledgeable staff, answered all my questions and had a great atmosphere.

The staff was welcoming and engaging - overall good experience!

Very expensive and lengthy process for back hair removal which only works temporarily. They then inform you that you need to come in every year for a maintenance touch up which is also expensive. The staff however were very friendly and pleasant to deal with.

I can't say enough about this place. I have done just about every service they have to offer and I couldn't be happier!! The staff is the absolute BEST. Nothing but smiles and friendly conversation the minute I walk in the door. They are all so personable as well. They make me feel like family and that's what I love. Not to mention my results are EXACTLY as expected. I would give them 10 stars if I could. I wouldn't trust any place else : )

I was very skeptical about Coolsculpting at first. I had an obnoxious amount of questions and the staff didn't skip a beat. They are very educated and made me feel very comfortable and confident in my decision. My results exceeded expectation! I'm really glad I decided to go with Ideal Image!

I received a service here today, and I was very impressed with my experience. The facilities were very clean, and the staff was friendly and knowledgeable. Marissa, the NP who did my treatment, was amazing and she answered all of my questions. I would highly recommend this location.

I am extremely pleased with the results I have gotten from the laser hair removal treatments. Its such a quick and easy process. And the staff at the Perrysburg location are very friendly and helpful with any question I've had along the way.

Mallory and the rest of the team were incredibly personable, from not trying to pitch me unnecessary services to taking a little extra time to calm my nervousness. Tyhe answered all my questions and were clearly experienced dealing with clients of all knowledge levels. Their CoolSculpting procedure and room ran like a well oiled machine, and the nurse was even proactive, telling me what I'd be feeling and prompt about changing me to the next cycle. My words don't do them justice; I wish more medical professionals could act like them.

Front desk staff and nurses that perform treatments are always frindly and professional!

Unfortunately, I chose Ideal Image to get coolsculpting done at. It has been 3 months since I got it done and I maintain a healthy lifestyle so I should be seeing my full results. However, there is BARELY a difference..not to mention, there is a little indent on my stomach on the areas I had the coolsculpting done so it looks weird..I was never advised this would happen. I paid $2,000 for nothing. For $2,000, I would expect to see noticeable results. Do not go here unless you want to waste thousands of dollars. Doesn't seem like any of the staff is experienced.

They talk a good game but that's all it is. Went in there for a free consultation, they pushed right into getting the service. Told me I could cancel and when I tried to cancel, they would not speak to me, they avoided me like the plague. Finally i was able to reach someone from the bank or whatever it was they go through where you make payments to, they told me to write a letter and let them no that there was no services rendered. I will NOT recommend these people or ever go back again!

I went here for a consultation and ended up waiting for over half an hour and decide to leave because obviously they didn’t want my business . I will never go back to this establishment. It was an absolute waste of time.

I had amazing results. Highly recommend Marissa she was just wonderful. I'm so happy with my fuller lips and the results from botox. My crows feet and smile lines has completely vanashed. Absolutely love this place and look forward to coming back.

I went in today for some lip fillers. The staff was so nice and asked me my opinion on my expectations. It did not hurt at all and I left with good instructions. The staff member Marissa did my injections as was very nice and gentle. Thank you so much for giving me fuller lips💋

First the staff was amazing. Everyone was very friendly and honestly cared about me and my goals in life. The staff was very engaging and knowledgeable about the services they were providing. They were patient and understanding of my work schedule. The hair removal process it self was painful however, the staff made me feel as comfortable as possible and kept me laughing to distract me from all the pain. I highly recommend Kristine, she was amazing, thorough, and has a sweet personality. It is pretty pricey but it did the job. And I have no hair growth on the areas I had done.

Always such a great day when I get to see the staff at ideal image. I leave feeling as great as I look

Great place with friendly people! The staff is very knowledgeable about their services!

Ideal image at Levi’s Commons is absolutely amazing! They have a great team that is full of smiles and they are willing to help you with all of your questions and needs! I’m getting laser hair removal and it is going great! I have been seeing great results with my treatments and I can’t wait to never shave again! I can’t say enough great things about ideal image! Highly recommend!

The staff at Perrysburg Ideal Image are amazing. I really feel like family when I visit to have my procedures. The smiling and familiar faces I see every time I visit makes me want to just stay and visit with them all day. Malory, Jeannette, Matt, Christine and Megan. Have been so welcoming and not to mention I would not trust anyone else to do my services. I have been to other places and this is best of all that I have visited. So worth every penny I have spent and will continue to. Supper satisfied customer

Matthew is incredibly gentle and kind. Mallory is welcoming and always helps me find the best deal to fit my life. I love Ideal Image, and recommend them to anyone looking to get lip fillers or Botox!! I am a returning customer for sure!!!

I had an amazing experience at ideal image! This was my first time here and to be honest I was VERY nervous-so I thought I would walk through my experience for anyone else who has apprehensions! As soon as I walked in I was greeted with a smile and offered refreshments. They then have you fill out a form with all of your medical history and what types of treatments you are seeking. After that a consultant will greet you and take you back to an office. If you can request a consultant ask for Jocelyn. She was absolutely wonderful-so kind and patient and took time to answer all of my questions! Very sweet, funny and personable. After you walk through what the procedure would look like {I was there for laser hair removal} they take you back to a room to have a nurse look you over to make sure you are eligible for the procedure/ ensure the procedure will be effective for your body/skin/hair type. If you are eligible they then take you back to the office and walk through all of the prices and financing options. You then schedule your first treatment/appointment. I was able to have my procedure done the same day. Also the laser hair removal package I purchased came with a lifetime guarantee- therefore if for whatever reason hair grows back I can just schedule an appointment to have it removed! The entire staff was very friendly and welcoming. Definitely recommend!

Matt is the only person in the world I would let touch my lips. He’s amazing!

I go there for laser hair removal and I am so disappointed, if the time goes back I will never go there again. They are so so expensive and I said maybe it worth's it, but I just have one more treatment left and I did not see any of the results that I aspect. I wish I didn't spend my money in this worthless center.

I have had Botox at many different places and Ideal Image was by far the best! I was kindly greeted as soon as I walked in, Kristen was extremely friendly and informative while going over the paperwork. Matt listened to what I was trying to achieve and did a fantastic job! This team was amazing and I'm so happy with the results.

This place is a scam, they are very expensive and it doesn't work! I would not spend money here ever again

Very professional and friendly. I just had my second treatment and seeing good results already. I compared them with other similar providers and I like that they are the only place that offered a guarantee.

This place is the JAM!!! So convenient, super high-tech have all the latest versions of everything—went in for Ultherapy but then heard about BBL treatment and going back for that too—trying to keep a “preventative maintenance” thing for aging going � and they have ALL of the things in one place. Staff super nice, very flexible with scheduling. Prices way down in comp. to my derm!!! Serious JACKPOT. Best kept secret in Toledo

This place is the JAM! Such a convenient location, all the most up-to -date and effective machines and modalities. The staff was GREAT from the receptionist (so kind and patient! I had to reschedule several times and she was a saint) to Jennifer who helped me through my decision to have the Ulthera treatment (worth every penny by the way, tightens and lifts) to the nurse doing the treatment itself. I felt SO good when I walked out of there like I had just made an investment in MYSELF. So very glad we got one in Toledo! They are normally in larger markets I noticed so I feel lucky to have such close access. Hooray!

There are a lot of bad reviews about the customer service at Ideal Image but Jennifer at the Perrysburg, OH location really helped me out and gave me plenty of options. They offered me nothing but excellent customer service & I'm excited to start treatments in the near future!

Do not go to ideal image for laser hair removal. The outrageous prices they want to charge you should be a damn crime.. and they claim you're getting a discount 😂 If you're in the Toledo/Bowling Green area go to Luxe Laser Center! They're efficient and straight to the point.

Life-changing results, brought to you by top-notch staff in a professional service environment... Worth the time & money, if you're looking for some self-love!!

Such a wonderful experience and awesome results! No side effects and glowing skin!

I sat in the waiting are for 30 minutes before I was seen. When I spoke with the representative she seem knowledgeable. But when It came time for her to give me the prices on the areas I wanted for laser hair removal, she only wanted to inform me about the brizillian. She printed of the price for the procedure and gave it to me. I went there so I could get a price for all the areas I wanted done. For example: armpits, arms, legs, lip, sideburns, abdomen. She would not print off the prices for the other areas. She said it was because the prices change to often, so she didnt want to print them and give them to me. When i told her i was coming to get the prices on everything because i wanted all the areas done, it still didnt change her mind. Every time I asked about these areas she would brush them off and go back to the brizillian. And because of this i decided not to use the business with them. I came to get information on all 10 areas i wanted laser removal for, but she would only talk to me about one (The most expensive one). During my 30 minite wait i looked on google and found other businesses that do the same procedure for literally 20% of there original price. So When I told her I wasn't ready to look at there financing program, she continued the try to pressure me into it anyway. So i just told her i was appointment elsewhere so that we could finish up and I could leave.

On the positive I will say: Cool Sculpting, the procedure I had, worked for me! Ideal Image has the newer machines. Also, Initially...I was impressed with the Nurse assigned to me...but now...in hindsight, I wish I would have 'shopped' around more regarding Medical staffing and Prices...in other facilities - NOT Ideal Image - in the Toledo area...there is actually certified Plastic Surgeons who do this procedure; Ideal Image only has Nurses on staff. A real 'con' regarding Ideal Image for me is: Prices: there is no price list posted, the sales rep takes one in an office and pecks away at the calculator, throwing out several different price packages at you-that's where I wish I would have 'shopped' around; how is one to know if they were treated fairly price wise...the whole staff works on commission??? At the end of the day...Cool Sculpting procedure worked for me. I just wished I would have 'shopped' around to find offers and what is provided by other facilities before deciding on Ideal Image.

4 months after the last treatmeant (9 total) the hair is back. Save your money.