Always a good experience

I was sold a bill of no goods. There was absolutely no services provided after being charged over $4k. I’m still awaiting my reimbursement

Brittany is amazing, keeps me calm during treatment and she is so kind!!!

I give 0 star to Ideal image Golden Gate and 5 star Ideal Image Westlake because of Marlo. I had incident on my back of knee varicose vein hit by a provider from Golden Gate ideal image Thu, Aug 4, 2022, 5:50 PM my rt back of knee .I told provider, and asked for ice and told that I newer had this feeling on my other sessions and knew something wrong,it relieved temporarily after my session done I barely made home with the pain,burn feeling and when I come home I checked my knees and took picture of the laser burnt varicose,visible as well they turned dark blue and looks turned wound some of area and I waited for 2 days and hoped for going away but than I started feel stifness pain and tingling in my knee . I didn’t have hair on my this knee and already informed the provider please skip this area because it’s sensitive and she done the laser those area and now don’t want advertise here name but afraid she damaged my veins, so saw urgent care physician after 4 days she said the vein sounds damaged and put consult for neuro and they want me see the cardio still waiting for appointment it’s been almost 3 months and still have pain and soreness at the are and the urgent care physician told me that this laser center sound not safe so I have to be careful and advised me to contact with them and ask what should I have to do and when I saw the provider she said put aquaphor and get ibuprofen and that’s all at least they could offer my money back for apologies because the physician got picture of my knee and told me that because at least for their reputation I could get more than money which I paid for the laser with the lawyer because they gave this pain and probably damaged vein so they have to do something and even they didn’t follow up with me when I contacted someone from customer service they left me voice mail when I was in my hospital shift and when I back they didn’t answer and I provided time which I can be able to get to call and they left message and said that they are unable at those times and I back their call on their available time and couldn’t get answer this is my story from Golden gate ideal image not recommending and finally got a great service from west Ideal image from Marlo, she was great and profession and Kaitlyn from front desk were friendly and kind so I chose to make appointment to go there for my next appointment and newer ever golden gate..By they the Golden Gate always have schedule issue they cancelled my appointment without telling me and other stuff..This is Sema if Ideal image Golden Gate wants to see my case and follow up with my issue

Always an amazing experience. Awesome staff, nice & clean facility, and great services! Would highly recommend!

I had my first laser hair removal today. Katlin is the women at the front desk. She was super friendly and helpful. Milo was the nurse who did my laser and she was awesome. I would recommend ideal image in Westlake to anyone looking to have laser hair removal. They also have other services they offer.

Very pleasant staff and comfortable facility

Very pleased with my experience at the Westlake location! The Staff is very polite, personable and professional. 🙂

Brittany was awesome!

Amazing and very thorough service, I won't be going anywhere else !

This place is amazing! Every human I spoke to during the sign up process and to schedule appointments was so knowledgeable and efficient! Sam, who did my treatment, did a wonderful job explaining every step and was so thorough and thoughtful! The office was clean and Kaitlyn at the front desk was an absolute delight! Highly recommend this this place!

It was such a quick experience, the tech and the receptionist were both welcoming and helpful in explaining every part of the process of my laser hair removal to me. i’m beyond pleased with the quick results, i can’t wait for my next appointment!

Susan is a sales ppl. Not a consulting she talk more about price and looks like she didn't know to much about the process. So now have more doubts than answers. I not really convence for the way she sale the treatment. She's not a a expert. Thank yoy

Fabulous! Pleasant and informative.

They do such a great job and make me feel so comfortable every time I’m in!

They are all awesome! Bailey is so kind and does great work!

Loved Britney! So personable and made everything so comfortable!!

I absolutely LOVE Ideal Image! The staff is so nice and the treatments work! I tell everyone I talk to about Ideal Image and the treatments I have received.

In February I had ultherapy done, I have not seen results after 7 months which I was told that I would. Being that I had a zoom consultation, I dont think I was given the right information because this was through zoom. I paid alot of money to have this done with no results. I went for a follow up visit to see if anything could be done and was basically told, sorry. There is nothing we can do for you. Therefore, I will not recommend ideal image to anyone, in fact will tell my story and hope to deter people from going there.

The service is great but the financing was a nightmare

The entire experience was awesome. The consultation was easy, the treatments went smooth, and everyone I encountered was super friendly and helpful. The pricing is great as well.

I have had a very positive experience with Ideal Image. The complex where they operate had some power issues after some storms came through, and they were very accommodating to help me get back in to get my appointment afterwards, and very communicative throughout the process. They have also been very nice, and professional at all times!

Awesome experience and very friendly staff

Quick kind knowledgeable

This was my first time going to Ideal Image in Westlake and the staff was so amazing and nice! They explained everything about the procedure and made sure to answer all of my questions. I felt very comfortable and am looking forward to going back for my next appointment!

Very professional, great results, no high pressure sales! Highly recommend!!

Brittany and Kaitlyn are amazing and super friendly!

Excellent customer service.

Bailey Williams is wonderful, always a pleasant experience with her!

Hair removal is working but found out they over charged me by $300-$500. Been waiting for 2 months for someone to fix it but never a call back and the desk girl doesn't know how to fix it and doesn't know the prices. Make sure they are giving you the deal they are running at the time. I didn't check until I paid the whole amount with a credit card and now Noone will get back with me

Emily was great. She was super knowledgeable and made the entire process really easy.

Consultation very detail and patiently answering all questions. Did not feel rush even for a bit. Very knowledgeable and super friendly

Kim and Nina were so upbeat, helpful and professional! Can't wait to have my procedure done soon. Thank you, Laura Singer

I’m so amazed how great this company is I’m at the west lake place and I’m getting hair removal bikini area and cool sculpting on my chin they our so professional kind and make you feel comfortable and explain Everything to you I have lost a lot of weight and they was very kind with explaining everything to me and what would be right customer service is amazing and calls back right away recommendations is a yes 🙌

friendly, nice, caring, clean

Absolutely loved my consult with Julianne mehrtens! She was so personal, kind, and informative. Made me feel comfortable.

Logan was great. She explained everything detailed and answered all my questions. She made the process very comfortable and understanding.

Overall: Pleasant staff , great business plan, the efficacy of ideal image is false unfortunately. Cons: this product/service doesn’t work at all. I am a vegetarian, very hydrated, and active. My current results are that of my current routine. This product doesn’t work. I write this review at week 5. My stomach was tender and sore for 4 weeks and the staff were quick to increase the amount of cycles I needed once I came in person after quoting me for a rate during our initial appointment. This is probably the biggest waste of money. Don’t waste your money. Do lipo or natural methods of weight loss. They will try and get you to purchase more cycles and I promise its not worth it. I paid roughly 2200 for 4 cycles but what they don’t tell you is the one pad is worth 2 cycles. Like its such a scam. I will not be wasting anymore money with ideal image. Also, don’t purchase the creams either. I promise they are about getting rich , the product is false. They use basic science and hinge their results on people dieting. You’re results will be the same with or without cool sculpting via diet and exercise. If not for the level of protection they have legally, I would sue them until they were bankrupt just to do public service for those that work hard for their money.

No results but nice staff.

My experience with Ideal Image was ABSOLUTELY AMAZING!!! If you are considering any of the treatments that are offered at Ideal Image I highly suggest you book your appointment with them. I called to ask some questions and they immediately set me up with a free virtual consultation. ALL of my questions and concerns were answered with compassion and professionalism. I was set up at the Crocker Park, Ohio location for my procedure ASAP. EVERYONE at the Crocker Park location was AMAZING. I live about an hour an half away , so the drive was a bit stressful. They made me feel completely at ease. I had treatment done by Brittany. She was ABSOULTELY WONDERFUL. I was originally scheduled for two appointments, but she was able to get them both done the same day. She explained everything and did such a great job. I will make that drive again just to have her do any additional treatments if needed. The entire experience and staff were exceptional!!!!!

The staff was amazing. They extremely helpfully in answering my questions and explaining the procedure process. I would definitely recommend them.

This was my first time at this location and all of the staff there was wonderful! My treatment went amazing. Brittany is very kind and thorough. I will definitely be returning to this location!!

Brittany was absolutely wonderful calmed all my nerves and answered all my questions. I had my chin and lip area lasered and it was not painful at all and I cannot believe how fast the procedure took. In addition the facility was very very clean.

Great staff! Pleasant to be around, highly recommended. Made an uncomfortable treatment fun and fast.

Kelsey was very nice and very professional with me , she talked with me very nicely, she answered all my questions She made me feel so exciting to start it as soon as possible 🙂 with ideal image Thank you so much kelsey ❤️

Outstanding service very clean friendly welcoming environment!

A great addition to Crocker Park. Very friendly team with high level of care and professionalism. Easy to get in and out. Clean and fresh environment.

This new facility is so nice and well kept! All of the staff members that I have interacted with during my last couple of visits have been so very pleasant too! I had a treatment with Bailey today and she was wonderful. Bailey was super sweet and made me feel so comfortable throughout my entire session. I will definitely continue to book the rest of my appointments at this location!

My experience today on April 20th was not pleasant! The care provider Marlo) was aggressively using alcohol rubs on my skin, my skin can not tolerate alcohol. The alcohol rubs were not used when I had my first treatment. ( I did not appreciate this treatment today). Too she took the gel pads off aggressively. The room was not clean and gel was all over the place, and it was all over the blanket too. Photo of the blanket. I paid $7000. 00 to have this treatment done, and feel - I should have been treated with decency and respect. I want portions of my money back. I am scheduled to return there for a follow up in July. (Which I Probably Will Not). My intention was to buy 3 memberships, one for me, my daughter, and my niece.(That will Not Happened Now!). Get some true professional in there, who can treat all people with respect Never Again!

The Nurse practitioner was very nice and informative. She was able to answer all my questions and make me feel comfortable for my first appointment.

My sister and I went here for our very first appointment and the facility along with the staff. Kaitlyn was really nice and explained the membership plus all its benefits. Sam was very thorough explaining the procedure as well as aftercare. She made sure I was comfortable the entire time. Thank you so much for making our first experience a great one!!!

Amazing location! The site is incredibly clean and well kept. The staff is so friendly, welcoming and professional. Highly recommend!

I have had a great experience with Ideal Image for many years. Brittney has been doing my laser hair removal and injections for years - and she is amazing!!!! The new location at Crocker Park is so beautiful and clean. I highly recommend considering Ideal Image for your next noninvasive cosmetic procedure or injections. Everyone is so knowledgeable, kind, and helpful. I plan on returning for all my needs in the future.

I had a very positive experience at the Crocker Park location. Everyone was very welcoming and friendly. I was seen on time and the service was delivered in a very nice and comfortable environment.

I had a great experience. Sam was taking care of me and made me feel very comfortable. I will definitely be going back.

Everything was super clean and my nurse Marlo was amazing and made me feel super comfortable

Warming atmosphere and very helpful

Caitlin assisted me over the phone and was so kind and helpful!

I had a a hair removal treatment today and when I tell you they are so kind friendly professional clean gave me all the answers did an amazing job very fast I felt so comfortable and I’m a pretty shy person everyone needs to come get some treatments to make you feel a little better about yourself

Hello!! Just had my first visit with Brittany, it was amazing. Having work done on my chin and neck, I can already see improvement. I'm so excited for my next visit. This place is amazing! ❤

VERY DISSAPPOINTED

What a beautiful facility! The staff is top notch and I felt so comfortable. Lauren is an expert and I can’t wait to come back again!

The New clinic is not only beautiful but the service providers are highly trained and offer the most up to date services ! I highly recommend Brittany !