Ana is absolutely caring and so understanding! I love her

it was wonderful! my nurse was the sweetest and so kind and considerate.

Iasha was an excellent nurse....far the best experience I have had so far.

Chayna was wonderful. She explained everything to me and asked me specifically what I was looking to achieve.

Receptionist are welcoming and helpful. My technician was very friendly, informative, and professional. The location is nice and clean. I highly recommend.

The entire staff are professional, courteous, and kind. My lip, chin, and neck area are looking great, I shave less and that makes me happy! Thanks so much love Ramona ❤️

Came in for hair removal and it was pleasant from start to finish.

Amazing!! All of the staff are kind, caring, and want the best for their clients. Never had a disappointing experience. I would recommend everyone to come to this location!

Brielle Edelman, thank you I appreciate everything you have done for me you have lot of a patient and good communication . You were a good image for ideal image .You helped me a lot with my application over the phone . 😊 I just want to update something Since February 2021 , I have been trying to make an appointment for Cool Tone .The Cool tone session should be two sessions per week and be very close , and you can imagine since February. I cannot make an appointment for this and I have paid a lot of money . Big shout out again for (Brielle) . She helps me to put me in a schedule finally for May I really appreciate her communication and how take care of the client she deserves to be a manager and I will call the ideal image corporate to talk with them about her ,and how much she put effort to help me . Thank you 😊 again Brielle you are the BEST.💥

Immediate response to online inquiry. Friendly customer service with immediate follow up for services.

Excellent customer service...friendly staff and the nurses are great at what they do!

Jess was great and so friendly!!! Theresa, who I normally see, was unavailable. Theresa is the BEST! Both ladies are very warm and very gentle during treatments.

Great experience.. tech was caring and thorough. Appreciated that she listened to me and kept asking if I was ok during the procedure

Everyone is very professional and helpful and prompt when answering questions! I fell in love with all of their services a long time ago and I knew ahead of time getting any type of aesthetic procedure you have to be realistic in your expectations, they have certainly helped me to feel more "ideal!" Every time I go in for a new treatment, I plan well ahead of time and mark my calendar and plan my day around my appointments. Just like I would going to the doctor. I recommend arriving early, in doing this I know I have given myself the opportunity to allow for the best service that I have received each time. I am a customer for life and always recommending everyone, Thanks Ideal!

Great staff!

Although my medical professional was very nice I don’t think she had much experience. After my treatment my thighs weren’t as numb as the first treatment.

I had a very pleasant customer experience while speaking with Christal. I think your price point is too high, even with the "discount ".

I’ve paid my hard earned money for cool sculpting services and haven’t been able to receive any of the services that I agreed upon. I was told that I can change my services but what type of sense does that make if I paid for the service that I wanted. The services that I have received have been a hoax it’s been 6 months and weight was only gained in the areas they claimed would freeze and wouldn’t grow. I feel like I was scammed and bamboozled out of thousands of dollars. I’ve reached out to every person that they claim to be in charge of a refund policy and to no prevail have anything been done or have I been reached out to as they claimed someone would and now it’s been 2 months since I had to do all the reaching out and still no one will tell me anything. I wouldn't recommend anyone to WASTE their hard earned money for THIS cool sculpting experience.

Is great i love it they are very professional and have a great quality.

Excellent

My nurse was very nice and friendly! The procedure was quick and she made me feel very comfortable.

Very difficult to get an appointment. Appointments are stretched out. And service is not consistent. Some staff attempt to get the best result. While others just want get the session completed as quickly as possible

Ever since the friendly staff has been providing the service I was looking for, this is my third year coming to Ideal Image in Willow Grove, PA. Sibel and all the skilled RN’s are amazing, they have impeccable knowledge on all the products and services as well as great bedside manners not to mention that they are the sweetest. I would also like to add that the entire team including the front desk personnel is super friendly, cordial and always has a smile on their face. Thank you ALL for keeping me look fabulous 🙂

Prianka was so professional and did a fabulous job on ultherapy. I would highly recommend her for any procedure without any reservation.

Prompt, friendly service

My appointment ran on time, the facility is very clean and the staff was friendly. Ty was my nurse and she was amazing. From the short time we had together, she proved she is a kind, empathetic soul and is a caring nurse! She is just what I needed in my life today.

It was great, but my left cheek has been breaking out since Saturday when I received treatment. This has never happened before.

I’ve been coming to Ideal Image Willow Grove for over a year now and the service has always been wonderful! Most of my service has been with Crystal who was amazing, but unfortunately left. I now have Priyanka and she’s extremely nice, friendly, and fast!! Would highly recommend asking for Priyanka for your next service!

Very professional and comfortable experience

So here's the thing if you are paying for Botox you should be able to get it injected near nasalabial folds as many have done for years, but you cannot do that here because they want to sell you Juvaderm and other filler. So because I already financed Botox I'll still finish it out, but they're not providing the service I expected. They did a good job on my forehead, however and you can't beat 8.99 a unit but remember you can only put it where they want (forehead crows feet) and I would ask for an icepack if it's more than few miles drive and you're coming from NJ like myself

It was

Love this location!

Great service from everyone from The front desk to the medical Providers. Love my results

I've been coming here for a couple years now for Ideal Image Willow Grove. All the nurses and staff are very friendly, helpful, and courteous. They have grown very rapidly in a short period of time and I am not surprised at the popularity of this place. I highly recommend them for your Ideal Image Willow Grove.

Great!

Amazing customer service! Really personable nurses! The office practices Covid safety guidelines while making patients/ customers feel safe and comfortable. I was not waiting long to be serviced. The nurse came out to get me on time. Will recommend to friends and family. I look forward to my future visits!

The nurse who completed my services was great and all staff I came in contact with was nice. However, yesterday I called to get information on a new service and was bounced around from the general number to the Willow Grove office. Overall I think phone customer service could be improved.

i forget the name of the woman who did my treatment but she was friendly, personable, and made me very comfortable. i go out of my way to come to this location even after i moved because the staff has always been very sweet. i’ve had 2 areas completely treated so far and am in the middle of completing 2 more treatments

I recommend this place, i had a little issue with the work i had done but the manager rebecca called me and had me come down here and worked it out with me. The nurse jenny did it for me and its exactly how i wanted it, i recommend talking to Rebecca jenny or lauren, it was my fourth time getting work done here but they definitely wont be my last. I was happy wigh the work theg did💐💐💐❤️❤️❤️❤️

Prepaid for service and can’t even schedule.

I am extremely pleased with the progress I see from my laser hair removal. I was concerned whether or not they would be able to successfully treat dark hair on a dark complexion. Well, the results are amazing. It was well worth it. Shout out to Crystal who provided the majority of my service.

Very informative ,she gave her honest opinion so i felt confident i was making the right decision

Very bad

I’ve always had the best experience and best service at this location.

Nurse was efficient and made the experience comfortable

Anna made my first laser hair session a breeze, I'm looking forward to my next treatment!

Dr. Karapetyan is truly the best, so skilled and professional. I've been a client for a couple of years, and my injections always look so natural. I've recommended many family and friends and will continue to do so.

I had Nurse Theresa today for my laser hair removal appt... she was wonderful! so patient and kind and funny. hope to have her again in the future

Professional, comfortable experience. So happy with my results!

My favorite Ideal Image location hands down!

Absolutely amazing service!! Thank you so much!!

At first I was ok until I started to feel pressured about future services

I could not have better things to say about this location and its manager Rebecca Sarson. Rebecca has gone above and beyond her responsibilities to take care of us, and we greatly appreciate it. More folks should be like Rebecca!

The minor pain I experienced only lasted for literally 2 minutes...not bad at all!

Best quality in the business! First time ever getting Botox and lip filler and I am in love(: the nurses cared to take the time to listen to what bothered me and had knowledgeable explanations an provided solutions to each of my areas of concern. They were extremely gentle too! ...The price is worth every cent, after all this is your skin, and body we are talking about- why wouldn’t you want THE BEST in biz?!

The was my first time at the willow grove location. Lauren was great! She really listened to my concerns, and my injections came out perfectly!

It was very good! I got my lips done by Lauren she is amazing i was very comfortable and at ease ❤️

It was wonderful and the young lady I worked with was absolutely amazing.

Very nice service. Thankyou!

Everything was fantastic. It is a little pricey but the facility is great and the nurse was very polite, knowledgeable and patient.

Very good

Great I alway have a wonderful experience with the Willow Grove team

Lauren was amazing! She nailed the exact shape and look I was going for!! My second time using Ideal Image for lip fillers and I booked an appointment for voluma! They were professional and very careful with all that is going on with Covid right now. In and out in 30 minutes and had a wonderful experience!!

Awesome service, not terrible covid protocol, and very polite/attentive staff

While in this unusual time (covid), the staff were very pleasant and welcoming. I was greeted at my car, which seems to be the standard now, to have my temperature taken. They seem to take the appropriate steps to ensure the safety & health for themselves as well as the customers. This was my first lazer treatment. It wasn't so much painful as shocking. I am nervous because as the treatment continues the shocks increase. But overall, good experience.

My consultation with Susan Johnston was incredible. I came in thinking I would pay a lot for a little, instead she got me set up with my entire bucket list. I can't wait until my local branch opens up so we can get the process started! 10 out of 10 experience, even if the consultation hadn't worked out and I didn't go through with it she was such a nice person and we had a great, natural conversation. Thank you for everything!

Sibel was great..!! she covered every information that i would need.She was very patient with my questions and concerns. thank you for the great consultation..!!

the pricing for what I was getting was not clear and I think because it was not supposed to be clear as to make the sale easier. I did not realize I was paying a $250 “insurance” fee until I looked at things after the fact. I bought laser hair removal for my eyebrows and did not know under my brow was not part of the service either. In getting the service my one eye brow was singed and so far has not recovered. I was satisfied with a refund for my eye brows (although it took an Unacceptable amount of arguing And time and they acted like THEY were doing me a favor even though they singed my eyebrow) but I have yet to get the $250 insurance part back even though I was told I would. I am surprised because if you’re going to give it to me you might as well give it to me within a reasonable time as my frustration level is high. I’m just not sure why so many controllable things are out of wack with their service. As for my eyebrow, the woman went really fast in the service and if she had of taken her time I think all would be well.

Had a wonderful experience with Lauren and would highly recoomend her services to anyone looking for skin care

Never having gone to a place like Ideal Image before, I wasn't sure what to expect when getting my very first treatments. Thankfully they have Lauren who answered all my crazy questions, was personable, and most importantly, knowledgeable. She explained in detail the entire process of everything, and made me feel comfortable during my treatment. I can't thank her enough.

Wow, blown away. The staff was courteous and professional. Location was clean, modern and comfortable. Willow Grove staff member Danielle was EXCEPTIONAL! Danielle remained patient in addressing all my questions, concerns and fears. She is a delight, gregarious and congenial. I have looked into procedures, and been to Several consultations previously, but had not made a decision to move forward. Danielle provided reassurances, and that gentle nudge I needed, and I couldn’t be happier with the decision! ~looking forward to great things to come~ Can’t believe I had wasted time waiting. Change starts now!

My recent visit was for a BBL. This is my 3rd BBL service at Ideal Image. Each technician performs the services very differently. My first BBL was great at Ideal Image. The technician took her time and explained each application of the BBL treatments. She did a total of 3, telling me that the first was for surface, the second reached the collagen and the third was for spot treatments. I noticed on the days following my initial visit, that my spots were changing /fading like I was informed. On my recent visit, only the surface and spot treatment was done. I have not noticed any changes in any of the spots, not even slight fading. I am disappointed with the recent results because there are none. I feel that this treatment was a waste of my money and not beneficial.

Wonderful experience- came in for a consultation and got treated the same day!!!!

Sibel is awesome.. Great results, super friendly, gets the job done! Was able to answer all my questions and is very knowledgeable.

My nurse was super thorough. She was friendly and probably the best nurse I’ve had for treatments.

Sibel Awan and everyone there was amazing and so friendly I’m so glad I have chosen this location

I went there for a consult for laser hair removal. They took time, showed me around, and spent time with me to give me quote. Then a nurse came in to make sure I was a good candidate for the service I wanted. It turns out that I was not and I wouldn’t have benefited from it much. I greatly appreciate their honesty as they could have sold it to me anyway, but they didn’t. Very nice and super impressed with their integrity.

It was all a great experience. Sibel, Jess, and Crystal were all wonderful. Crystal took care of my treatment and did a fabulous job and was very kind and gentle and thoughtful. I needed a break partway through my procedure, and she was just wonderful. She took terrific care of me. I highly recommend this place. They did a beautiful job and all went well. I'm very happy with my new look. I.plan to go back in a few months for other Procedures.

Everytime I leave this facility, I am happy. I will probably keep coming to get treatments here for a very long time.

Kait is a very good person and she is very patiently to take care every spot I may be missed.... Kait is an asset of the company....

ABSOLUTE PLEASE with AMAZING RESULTS! The ENTIRE Team at Ideal Image at Willow Grove is outstanding!!!! Sibel and Crystal are my TOP RECOMMENDATIONS to work with for your beauty and aesthetic dreams come true! It has been one of the best investments in myself EVER!!!!

Crystal is the best! She is friendly, real, and thorough.

Great friendly professional staff! Very satisfied with my treatment.

I only go to your facility for forehead. Which I am very disappointed this time w/my results.

Do not go to Ideal Image. They were not honest about pricing nor about services. This is not my first time receiving this service, but it is my first and last time having it done at Ideal Image. I decided to give them a chance because they are much closer, they have become pretty well known, and seemed professional. My face is now uneven and they simply do not care. They have to many different departments which led to an extreme lack of communication. Each department/person gave me different answers to the same question. They had me send some pics over from when I had this done before. After the young lady saw the pics I sent over she was extremely apologetic and asked me to come in to see the head nurse. During my appointment with the head nurse she had zero interest in the pics I was asked to sent over. When I explained what happened and showed her the issue, she was very dismissive and gave very poor excuses . I explained the experience and the results I had at another place 2 yrs prior. Her response was, 'whoever did this before was really good at what they do". Do yourself a favor and go somewhere else that has more experience.

It was good

Best staff ever costumer service is the best Sibel she is the best and professional i loved how easy to work with her! And the Crystal she is professional nurse who were nice and smiling angel! Thank you guys i will bring friends to this location!!!!

Everything was good My counselor she was Awesome the nurse they are very good thank you for everything I appreciate this my first experience actually

I’m super pleased with the process and results. The staff are super courteous and knowledgeable.

Lauren did my Ultherapy and she is amazing! The best! She is patient and gentle! I can’t wait for my results!

Always an awesome experience! Everyone is so friendly and not too pushy!

I walked in with a bunch of questions not knowing if I was finally going to take the steps to laser hair removal. I asked all the questions I needed and on that same day I was able to walk out with my first treatment. It was amazing.

Had BBL done at the Willow Grove location. Extremely nice and helpful staff, especially my nurse Ms Chrystal Less sun marks after the summer Love the results

I have been coming to Ideal image since 2012 and when I come to the willow grove location, I am always greeted with the friendly receptionist and my nurses always take care of me well! I would recommend this location for sure!

My experience at all of my appointments are always pleasant with all staff. They are always so nice and welcoming.

Thank you for being honest and upfront about the service you provide. Although you are unable to assist me on what I need. I will definitely keep in mind for any future treatments and will recommend to family and friends

Grystal is thorough and detailed oriented. She took the time to explain laser hair removal process. She got to know me, found out what I wanted to improve and then worked to making that goal a reality for me!

The person who did my procedure was awesome and made me as comfortable as possible.