Anna was very friendly and professional. She answered all questions and concerns. I'm very pleased with the service.

I had a wonderful experience at this location. My nurse, Anna, really took the time to explain everything to me. I already have an appointment to return to see Anna for more services.

Amazing!

Great service & I felt very comfortable with the Staff 🙂

Taylor was great! She gave me all my options and thoroughly went over them. Highly recommend!

Maria, the nurse that did my treatment was really nice, she explained everything very well and toke the time to help me going through my treatment highly recommended as your nurse, so far the results are amazing. if you are having second thoughts, I’ll say do it!! It’s worth it, I love my hair removal & I’m so happy I choose Ideal image.

Excellent service! My nurse Aisha was caring and knowledgeable! Christina was friendly and super helpful! Would highly recommend!

Aisha (hope I spelled her name correctly😫) was awesome!! Thank you so much for making my visit very relaxing!

The ultherapy was very painful. I realize Ideal Image has no physician on staff to order pain management but pre-treatment instructions should suggest pain meds. Unfortunately, other clinics with physicians can offer several options to reduce the pain.

Disappointed. I had a cosmetic procedure done about 2 years ago. The procedure was ineffective and I experienced unwanted side effects. I reached out to the location where I had the procedure done and they quickly reached out to me and setup a consultation with the head nurse. She confirmed the unwanted side effect but could not provide an official diagnosis and instead requested that I get an official diagnosis from a Board Certified Surgeon. They were not clear on the process of reporting the unwanted side effect to the manufacturer of the cosmetic procedure. I also never received a refund or a follow-up on the official diagnosis. Now I have to get the unwanted side effect treated by a surgeon, which will cost me more money. Should of just went to a cosmetic surgeon from the beginning.

Theresa was awesome and very patient. The procedure I get done can be super intense depending on the area being worked. She made things a lot more comfortable for me as much as she could. I really appreciate her for that. 😊😊

All of the women here are amazing! So friendly and comforting! I would highly recommend this location! Especially, Theresa! She is everything you could ever want her to be, kind, professional, fun to be around!

Well when I arrived I was very excited. However after I walked I wasn’t acknowledged, greeted or welcomed. The person at the front desk was on the phone with another customer. I stood there for at least 5 minutes until I asked if there was someone else there that could help me then she finally looked up n said I’ll be right with you I’m the only one out here right now If it wasn’t for my nurse being so nice and pleasant to me I would have left. The receptionist is the first face we see when we walk in the door. I hope you look into this and either put her in customer service training or give ur a warning. My cool sculpting session went well and I look forward to seeing my results.

Very nice, understanding, and friendly!

I had a terrible experience with this organization !! From day 1 until now it has been a consistently poor customer experience. They are now refusing to refund my money for services they did not perform even though the reason I did not continue with them is a result of their incompetence. They performed a procedure incorrectly causing swelling and potentially permanent damage to my face. I spent over 3 hrs the following day as they attempted to remediate their error. Finally the procedure had to be reversed. I ended up seeking another group to address the damage they did costing me more money. I want my money refunded as I don’t trust this group at all and don’t want to do business with them. STRONGLY Suggest you go somewhere else. 5.6.21 UPDATE. Received acknowledgement of my concerns but no resolution as of today. It is now 3 months since this company received payment for services that have still not been rendered. 5.12.21. Update. Received a canned email in which I was told 1 of 3 managers would be in touch in 24-48 hours. As that did not happen, I followed up to see what action was being taken to address my complaint. Today received an email with an unacceptable offer. I plan to continue pursuing a fair outcome. 5.17.21 update. Followed up on my request of last week which was ignored so far. Their priority clearly is not customer satisfaction

Great

I had trouble scheduling ultherapy on my neck and brow at the same session. I had to drive an hour to another location. Then 4 days before, after I had already confirmed the appointment, someone called me to reschedule the appointment. I was so upset I couldn't even talk to her as I cut a vacation short because the appointment was so difficult to get. I got another confirmation text so I called to confirm and they said my appointment was confirmed. Not sure why they tried to change it. Everyone was very nice and professional but 1) no one told me how painful the procedure is and 2) the nurse did not apply any topical pain killer or any other pain killer. It was excruciating and I couldn't finish the full treatment. I just hope it was done correctly since she had to put up with me wincing and writhing in pain. It was an administrative nightmare in scheduling and a painful procedure I will never forget. I felt beat up. The results better be worth it.

Ayesha is the best. Very caring , good conversation and gentle

Iesha was awesome! She was so friendly the whole appt and was such a great nurse!

Aisha was wonderful always professional and great service. I highly recommend this place. What are you waiting for call and book now. Trust me you won't be sorry.

Maria was so kind, knowledgeable and thorough. She made me feel comfortable and at ease even though it was my first laser treatment. And Brittany at the front desk was friendly and welcoming. A really great overall experience!

Maria was friendly, fast, and thorough! Would highly recommend.

Anna is amazing at what she does!!

This was either my 4th or 5th treatment; the staff are always very friendly, patient and professional.

My 1st experience at Ideal Image Willow Grove was amazing and i will definately refer my friends family and praise on my various social media platforms !! Jenni my service provider was professional informative and very attentive in listening to my desired results !! Her work was outstanding and i am beyond satisfied ! Also front desk was very professional covid compliant with outstanding customer care given by Brittany ⭐️⭐️⭐️⭐️⭐️ Absolutely The Best Customer Care Support given by Brittany ! I look forward to a lifelong relationship with Ideal Image Willow Grove !

Had an amazing 1st laser treatment for my full legs today. Jennie was my Nurse and she really did a good job distracting me and giving me all the information I needed with questions. Was so professional, along with the girls at the front desk!

This place is great. The staff is polite and informative and the facility is spotless. I highly recommend.

Wonderful Victoria was amazing

Maria was great.

Ana was amazing! My laser was not painful at all and super quick / easy.

Maria is absolutely amazing at what she does!! She is extremely professional and talented. I would recommend her to anyone!!!

My nurse was excellent! I felt very informed and comfortable, and I’m looking forward to my next treatment.

Scheduled my lip filler appointment back in February. Confirmed my appointment through text on Sunday for my Friday appointment. Not once did someone call me to double check my information was accurate and my COVID vaccination status. I took a $35 Uber to and from the appointment only to get there and them not be able to do my lips because i am between vaccine shots. No one EVER told me that this wasn’t acceptable. Wasted my PTO day, wasted $70 on Uber rides. & am still waiting on a call from the manager to get a refund. I will not be returning. I feel as though it was very inconsiderate of them not to call prior to my appointment to explain, especially now that vaccines are open to everyone in the area and more people are likely to be getting them. Also, they are booked halfway through the summer. An email even would have been sufficient. STILL WAITING ON SOMEONE TO CALL ME BACK! UPDATE: Just got a call back from corporate who refused a refund. Offered me an underarm appointment and to do my lip fillers in JUNE. LOLOL. Please. Don’t be like me, save your money. Go somewhere where they care about their clients and take responsibility for their own mistakes.

Great

There is always an issue. Very disorganized. Never know why I’m there or they have the wrong treatment and the. Pressure me into using it when it’s not what I requested. Perhaps because the tech already opened it. Perhaps if you didn’t force people to buy packages before hand there wouldn’t be this miscommunication. Definitely not returning. King of Prussia location was much more organized and friendly. Also got Botox a week ago and still have massive bruises. Never bruised like this before and wonder why for the first time I was offered a ice pack and if it was because of the bruising why wasn’t I told and why was I lied to for the reason. I could be wrong maybe the ice pack is standard and I was just not offered it before but that is highly unlikely.

It was prompt, painless and Jennie was friendly & experienced.. I’m happy with the results. I will return when needed.

Very Friendly and Fast! They do great work.

I have had a few services at Ideal Image in Willow Grove over the past few years and have always been 100% satisfied. The staff are so professional. I would highly recommend!

Ana is absolutely caring and so understanding! I love her

it was wonderful! my nurse was the sweetest and so kind and considerate.

Iasha was an excellent nurse....far the best experience I have had so far.

Chayna was wonderful. She explained everything to me and asked me specifically what I was looking to achieve.

Receptionist are welcoming and helpful. My technician was very friendly, informative, and professional. The location is nice and clean. I highly recommend.

The entire staff are professional, courteous, and kind. My lip, chin, and neck area are looking great, I shave less and that makes me happy! Thanks so much love Ramona ❤️

Came in for hair removal and it was pleasant from start to finish.

Amazing!! All of the staff are kind, caring, and want the best for their clients. Never had a disappointing experience. I would recommend everyone to come to this location!

Brielle Edelman, thank you I appreciate everything you have done for me you have lot of a patient and good communication . You were a good image for ideal image .You helped me a lot with my application over the phone . 😊 I just want to update something Since February 2021 , I have been trying to make an appointment for Cool Tone .The Cool tone session should be two sessions per week and be very close , and you can imagine since February. I cannot make an appointment for this and I have paid a lot of money . Big shout out again for (Brielle) . She helps me to put me in a schedule finally for May I really appreciate her communication and how take care of the client she deserves to be a manager and I will call the ideal image corporate to talk with them about her ,and how much she put effort to help me . Thank you 😊 again Brielle you are the BEST.💥

Immediate response to online inquiry. Friendly customer service with immediate follow up for services.

Excellent customer service...friendly staff and the nurses are great at what they do!

Jess was great and so friendly!!! Theresa, who I normally see, was unavailable. Theresa is the BEST! Both ladies are very warm and very gentle during treatments.

Great experience.. tech was caring and thorough. Appreciated that she listened to me and kept asking if I was ok during the procedure

Everyone is very professional and helpful and prompt when answering questions! I fell in love with all of their services a long time ago and I knew ahead of time getting any type of aesthetic procedure you have to be realistic in your expectations, they have certainly helped me to feel more "ideal!" Every time I go in for a new treatment, I plan well ahead of time and mark my calendar and plan my day around my appointments. Just like I would going to the doctor. I recommend arriving early, in doing this I know I have given myself the opportunity to allow for the best service that I have received each time. I am a customer for life and always recommending everyone, Thanks Ideal!

Great staff!

Although my medical professional was very nice I don’t think she had much experience. After my treatment my thighs weren’t as numb as the first treatment.

I had a very pleasant customer experience while speaking with Christal. I think your price point is too high, even with the "discount ".

I’ve paid my hard earned money for cool sculpting services and haven’t been able to receive any of the services that I agreed upon. I was told that I can change my services but what type of sense does that make if I paid for the service that I wanted. The services that I have received have been a hoax it’s been 6 months and weight was only gained in the areas they claimed would freeze and wouldn’t grow. I feel like I was scammed and bamboozled out of thousands of dollars. I’ve reached out to every person that they claim to be in charge of a refund policy and to no prevail have anything been done or have I been reached out to as they claimed someone would and now it’s been 2 months since I had to do all the reaching out and still no one will tell me anything. I wouldn't recommend anyone to WASTE their hard earned money for THIS cool sculpting experience.

Is great i love it they are very professional and have a great quality.

Excellent

My nurse was very nice and friendly! The procedure was quick and she made me feel very comfortable.

Very difficult to get an appointment. Appointments are stretched out. And service is not consistent. Some staff attempt to get the best result. While others just want get the session completed as quickly as possible

Ever since the friendly staff has been providing the service I was looking for, this is my third year coming to Ideal Image in Willow Grove, PA. Sibel and all the skilled RN’s are amazing, they have impeccable knowledge on all the products and services as well as great bedside manners not to mention that they are the sweetest. I would also like to add that the entire team including the front desk personnel is super friendly, cordial and always has a smile on their face. Thank you ALL for keeping me look fabulous 🙂

Prianka was so professional and did a fabulous job on ultherapy. I would highly recommend her for any procedure without any reservation.

Prompt, friendly service

My appointment ran on time, the facility is very clean and the staff was friendly. Ty was my nurse and she was amazing. From the short time we had together, she proved she is a kind, empathetic soul and is a caring nurse! She is just what I needed in my life today.

It was great, but my left cheek has been breaking out since Saturday when I received treatment. This has never happened before.

I’ve been coming to Ideal Image Willow Grove for over a year now and the service has always been wonderful! Most of my service has been with Crystal who was amazing, but unfortunately left. I now have Priyanka and she’s extremely nice, friendly, and fast!! Would highly recommend asking for Priyanka for your next service!

Very professional and comfortable experience

So here's the thing if you are paying for Botox you should be able to get it injected near nasalabial folds as many have done for years, but you cannot do that here because they want to sell you Juvaderm and other filler. So because I already financed Botox I'll still finish it out, but they're not providing the service I expected. They did a good job on my forehead, however and you can't beat 8.99 a unit but remember you can only put it where they want (forehead crows feet) and I would ask for an icepack if it's more than few miles drive and you're coming from NJ like myself

It was

Love this location!

Great service from everyone from The front desk to the medical Providers. Love my results

I've been coming here for a couple years now for Ideal Image Willow Grove. All the nurses and staff are very friendly, helpful, and courteous. They have grown very rapidly in a short period of time and I am not surprised at the popularity of this place. I highly recommend them for your Ideal Image Willow Grove.

Great!

Amazing customer service! Really personable nurses! The office practices Covid safety guidelines while making patients/ customers feel safe and comfortable. I was not waiting long to be serviced. The nurse came out to get me on time. Will recommend to friends and family. I look forward to my future visits!

The nurse who completed my services was great and all staff I came in contact with was nice. However, yesterday I called to get information on a new service and was bounced around from the general number to the Willow Grove office. Overall I think phone customer service could be improved.

i forget the name of the woman who did my treatment but she was friendly, personable, and made me very comfortable. i go out of my way to come to this location even after i moved because the staff has always been very sweet. i’ve had 2 areas completely treated so far and am in the middle of completing 2 more treatments

I recommend this place, i had a little issue with the work i had done but the manager rebecca called me and had me come down here and worked it out with me. The nurse jenny did it for me and its exactly how i wanted it, i recommend talking to Rebecca jenny or lauren, it was my fourth time getting work done here but they definitely wont be my last. I was happy wigh the work theg did💐💐💐❤️❤️❤️❤️

Prepaid for service and can’t even schedule.

I am extremely pleased with the progress I see from my laser hair removal. I was concerned whether or not they would be able to successfully treat dark hair on a dark complexion. Well, the results are amazing. It was well worth it. Shout out to Crystal who provided the majority of my service.

Very informative ,she gave her honest opinion so i felt confident i was making the right decision

Very bad

I’ve always had the best experience and best service at this location.

Nurse was efficient and made the experience comfortable

Anna made my first laser hair session a breeze, I'm looking forward to my next treatment!

Dr. Karapetyan is truly the best, so skilled and professional. I've been a client for a couple of years, and my injections always look so natural. I've recommended many family and friends and will continue to do so.

I had Nurse Theresa today for my laser hair removal appt... she was wonderful! so patient and kind and funny. hope to have her again in the future

Professional, comfortable experience. So happy with my results!

My favorite Ideal Image location hands down!

Absolutely amazing service!! Thank you so much!!

At first I was ok until I started to feel pressured about future services

I could not have better things to say about this location and its manager Rebecca Sarson. Rebecca has gone above and beyond her responsibilities to take care of us, and we greatly appreciate it. More folks should be like Rebecca!

The minor pain I experienced only lasted for literally 2 minutes...not bad at all!

Best quality in the business! First time ever getting Botox and lip filler and I am in love(: the nurses cared to take the time to listen to what bothered me and had knowledgeable explanations an provided solutions to each of my areas of concern. They were extremely gentle too! ...The price is worth every cent, after all this is your skin, and body we are talking about- why wouldn’t you want THE BEST in biz?!

The was my first time at the willow grove location. Lauren was great! She really listened to my concerns, and my injections came out perfectly!

It was very good! I got my lips done by Lauren she is amazing i was very comfortable and at ease ❤️

It was wonderful and the young lady I worked with was absolutely amazing.

Very nice service. Thankyou!

Everything was fantastic. It is a little pricey but the facility is great and the nurse was very polite, knowledgeable and patient.