Well, I have not had any of the services yet, so hard to rate that. The woman I first spoke with, I believe her name was Dede, was very friendly and easy to talk to. I then had a free consultation via Zoom with Mikell and she was great! Explained how the membership works, answered all my questions and had a few laughs. So far so good. I get my first treatment next week!

Haley assist me today with my laser treatment and was very professional. She listened to my concern and try to assist as best as she could. Great experience today with my treatment today.

My experience was absolutely amazing!! Very good care and attention was paid to me and my needs during my service.

The workers don’t change important information in your records! But they say “okay I updated it in your file”! As a result, they have canceled 4 different appointments, I had scheduled! They sold us packages in 2019 and because of non returned phone calls and excuses, out of ten appointments only half are completed! (I never had this problem in Rochester Hills, Michigan!)The receptionist don’t smile and they are not welcoming!

Aisha is extremely personable and diligent. She represents the company very well and provides great service. So does Anna. If Corporate is reading this give those two a raise.

Aisha was very professional. She reviewed my medical history and made me feel comfortable with the whole process before it even began. She talked to me throughout the procedure to make sure I was doing okay. I recommend seeing her if you have the chance.

Aisha was so sweet and had great conversation. She made me feel comfortable and that is key to me especially when dealing with something that I thought was so embarrassing to me. Thank you so much Aisha!

Everyone is very friendly and very professional!

Thank you Ideal Image for your wonderful care!

My experience was great. The employees was super nice and very helpful

Very professional and super polite and very helpful!

My visit went fine immediately after it my lip started to hurt a little. Today (the day after) i woke up with a blister on my lip and burn marks under my chin where the laser work was done. I felt very uncomfortable all day. I’m Celebrating my 50th in 2 weeks i hope that i don’t have burn marks at the time of my party. This has never happened before.

People are nice but it's a very painful experience

After talking to Vashti over zoom (she was very nice, wonderful, and informative), I really wanted to book my procedure, lip fillers. I felt confident with her advice on the pricing. However, when I went online to find out more about the Willow Grove location, I couldn’t find any information on the website. I was looking for information on the medical practitioners that worked at that office, their portfolios, as well as before and after photos. After considering having lip injections through ideal image, several red flags popped up. -All of the social media accounts mostly contain advertisement photos, rather than real clients. -there was zero information online about your separate locations, including practitioners and their portfolios, and photographs of customers. -I was asked to pay in full for services in advance online, without ever being given an opportunity to check out the office, my practitioner, etc. after taking some time to think about it tonight, I have never in my life heard of a med spa charging in full for a procedure without ever stepping foot into their office. That is the biggest red flag for me. I talked to friends and family in the cosmetic industry, and they agreed that that was suspicious and not normal practice.

My girlfriend came to me wanting to use our card to pay $600 over the phone for lip fillers, after an online sales woman pressured her to pay over zoom “so she didn’t lose the deal“. I said she could at first, and I’m so glad she decided to talk to me about it later, because once I heard what they were asking of her I was concerned. Why would they want to collect the full amount for a procedure before my girlfriend even visited the office? By the way, the woman who gave my girlfriend a consultation over zoom was in LA. She had never even been to the Willow Grove office! I’m so glad that we decided together not to pay for that procedure over the phone. This place looks shady.

I had a wonderful experience. First time with Ideal Image. I would highly recommend…and Aisha was wonderful. Professional and a perfectionist!!!

I really like this location, and have been going here for laser hair for 8 months now. Alisha is great, and my appointments always go smoothly

Nurse Aisha was great today very friendly and made me feel very comfortable. My Procedure was very quick and less painful than my last visit. Overall I’m loving my results with my hair removal at this location definitely recommend them for your hair removal procedure.

Ana is wonderful. Friendly and professional.

Easy

Ana was very friendly and professional!

Aisha was very informative and super sweet.

Always super nice and helpful.

Ms. Theresa did my face today. She was so professional and carin

I had my first ever laser hair removal experience with Kait, and she was awesome! she was thorough with explaining the procedure, was very aware of my pain level and offered to stop if needed, and was 12/10 in my opinion! when i go back for my next appointment i’ll likely be requesting her! Everyone in the office was kind and welcoming

Jenny was very nice and informative. The process was quick and very little discomfort. It was over before I knew it.

I love the nurses that work there. However you are understaffed and don’t have enough rooms and don’t send overflow to Plymouth meeting to keep the timetable full. It’s taken me since February package sign up to finish 20 cool sculpting sessions. Through no fault of the nurses of courses they are working are effectively and at their best. Anna and Brittany are a lifeline to that place. Ideal image willow grove needs more room to grow and it could be more successful in a larger space.

Anna is awesome!

Aisha was efficient and made the experience extremely comfortable every time I've worked with her!

Aisha is very friendly and professional! Makes the experience as painless as possible - highly recommend her and Ideal Image Services.

Always a good treatment with great results!!

Very informative

Horrible, I made my appointment 2 months ago only to get there 2 days ago to be told that the procedure would not work for me and offered other options that will cost 3 times more than what I paid. Complete Scam, and was told I may not be able to get a refund of over $500 dollars. I told them it was unacceptable and asked to speak to a Manager. No Manager call yet still waiting to hear when I can expect my full refund!

Seems to continue to be an issue that they are never ready after you arrive for appointments. Front desk person must answer phones vs. attending to customer in store. Manager seems to not be available nor greeting clients. But everyone is always happy there.

I had a great experience with Maria. She was very knowledgeable about the laser hair removal process and was as gentle as possible. I highly recommend giving Ideal Image a try. I’ve had nothing but positive experiences here.

Maria was great! She explained everything! I highly recommend her and Ideal Willow Grove!

Aisha!!Very Professional and caring she amazing with me and won't disappoint ✨💗

Great I alway have a wonderful experience with the Willow Grove team

It was lovely and best customer service and the lady that serve me was very nice and patient

This was my first experience with this type of procedure, and overall, I am very happy with my experience with Jenny for my Kybella treatment! The reception staff in the office were also very welcoming and friendly. I originally scheduled for the Cool Sculpting treatment for under my chin, however Jenny recommended Kybella instead of Cool Sculpting when she examined my face. Due to the little amount of fat I had, I was informed that I would see better results with Kybella. I am confused as to why the sales person, Tammy, told me that Cool Sculpting would be better for me during the consultation of our video meeting. However, I am relieved that Jenny provided me with straightforward advice and honest expectations. During the actual treatment, Jenny was wonderful from start to finish! Since I was unaware of the procedure for Kybella, Jenny explained the entire process while applying a numbing cream. After waiting for the numbing cream to process, she meticulously applied a temporary grid to map the injection sites. Although I felt a very small pinch from the needles, there was little pain due to the numbing cream. Because I only needed 1 vial, the injections themselves only took about 5 minutes. After giving me an ice pack to apply under my chin, she explained the after care and answered all of my questions. Since I will need to wait about 4-6 weeks to see results, I can not comment on the overall results. However, it has been one day after the treatment, and I am not in any pain nor do I have any bruising. The area is swollen, but this is to be expected and explained before the treatment. I would definitely receive additional treatment from Jenny!

Results! Found Ideal Image after visiting another med spa. The results with Ideal Image were immediate. Worth every cent. My only regret is not doing this for myself sooner. I’m so grateful for the Willow Grove team!

Maria was amazing!! Extremely thorough and super knowledgeable. I felt like she was truly invested in providing the best possible experience.

Facilities are clean, all staff are so polite. Each technician I’ve met is kind and patient!

Today Kate administered my treatment, she was really friendly, quick and accommodating. I am definitely happy with my treatment today! And it wasn’t painful. Loved it!

Kate was such a wonderful laser practitioner, she was polite and delicate. She made sure to ask questions and made sure I was not in pain by the laser. Brittany was a wonderful receptionist, she made sure I was informed about my next visit and made sure I was scheduled with Kate for my next visit!

Ayesha (hopefully I spelled her name correct) was amazing. She made me feel absolutely comfortable. Definitely will love to have her for future appointments.

If you are considering laser hair removal, you need to go to Ideal Image in Willow Grove to Maria. She is the best!! She is so compassionate and makes the procedure more then tolerable. You can tell she truly loves what she does and cares about her patients. You will be so happy you made the decision to get laser hair removal at Ideal Image- request Maria!!!

Maria is amazing!!!! I continue to schedule each appointment with her!!

I was beyond happy with Maria! She was so sweet , so kind and made me feel incredibly comfortable! She was very informative!!!

Maria was amazing!!!! She made me so comfortable and I felt fully prepared for the procedure before we began!

Anna was very friendly and professional. She answered all questions and concerns. I'm very pleased with the service.

I had a wonderful experience at this location. My nurse, Anna, really took the time to explain everything to me. I already have an appointment to return to see Anna for more services.

Amazing!

Great service & I felt very comfortable with the Staff 🙂

Taylor was great! She gave me all my options and thoroughly went over them. Highly recommend!

Maria, the nurse that did my treatment was really nice, she explained everything very well and toke the time to help me going through my treatment highly recommended as your nurse, so far the results are amazing. if you are having second thoughts, I’ll say do it!! It’s worth it, I love my hair removal & I’m so happy I choose Ideal image.

Excellent service! My nurse Aisha was caring and knowledgeable! Christina was friendly and super helpful! Would highly recommend!

Aisha (hope I spelled her name correctly😫) was awesome!! Thank you so much for making my visit very relaxing!

The ultherapy was very painful. I realize Ideal Image has no physician on staff to order pain management but pre-treatment instructions should suggest pain meds. Unfortunately, other clinics with physicians can offer several options to reduce the pain.

Disappointed. I had a cosmetic procedure done about 2 years ago. The procedure was ineffective and I experienced unwanted side effects. I reached out to the location where I had the procedure done and they quickly reached out to me and setup a consultation with the head nurse. She confirmed the unwanted side effect but could not provide an official diagnosis and instead requested that I get an official diagnosis from a Board Certified Surgeon. They were not clear on the process of reporting the unwanted side effect to the manufacturer of the cosmetic procedure. I also never received a refund or a follow-up on the official diagnosis. Now I have to get the unwanted side effect treated by a surgeon, which will cost me more money. Should of just went to a cosmetic surgeon from the beginning.

Theresa was awesome and very patient. The procedure I get done can be super intense depending on the area being worked. She made things a lot more comfortable for me as much as she could. I really appreciate her for that. 😊😊

All of the women here are amazing! So friendly and comforting! I would highly recommend this location! Especially, Theresa! She is everything you could ever want her to be, kind, professional, fun to be around!

Well when I arrived I was very excited. However after I walked I wasn’t acknowledged, greeted or welcomed. The person at the front desk was on the phone with another customer. I stood there for at least 5 minutes until I asked if there was someone else there that could help me then she finally looked up n said I’ll be right with you I’m the only one out here right now If it wasn’t for my nurse being so nice and pleasant to me I would have left. The receptionist is the first face we see when we walk in the door. I hope you look into this and either put her in customer service training or give ur a warning. My cool sculpting session went well and I look forward to seeing my results.

Very nice, understanding, and friendly!

I had a terrible experience with this organization !! From day 1 until now it has been a consistently poor customer experience. They are now refusing to refund my money for services they did not perform even though the reason I did not continue with them is a result of their incompetence. They performed a procedure incorrectly causing swelling and potentially permanent damage to my face. I spent over 3 hrs the following day as they attempted to remediate their error. Finally the procedure had to be reversed. I ended up seeking another group to address the damage they did costing me more money. I want my money refunded as I don’t trust this group at all and don’t want to do business with them. STRONGLY Suggest you go somewhere else. 5.6.21 UPDATE. Received acknowledgement of my concerns but no resolution as of today. It is now 3 months since this company received payment for services that have still not been rendered. 5.12.21. Update. Received a canned email in which I was told 1 of 3 managers would be in touch in 24-48 hours. As that did not happen, I followed up to see what action was being taken to address my complaint. Today received an email with an unacceptable offer. I plan to continue pursuing a fair outcome. 5.17.21 update. Followed up on my request of last week which was ignored so far. Their priority clearly is not customer satisfaction

Great

I had trouble scheduling ultherapy on my neck and brow at the same session. I had to drive an hour to another location. Then 4 days before, after I had already confirmed the appointment, someone called me to reschedule the appointment. I was so upset I couldn't even talk to her as I cut a vacation short because the appointment was so difficult to get. I got another confirmation text so I called to confirm and they said my appointment was confirmed. Not sure why they tried to change it. Everyone was very nice and professional but 1) no one told me how painful the procedure is and 2) the nurse did not apply any topical pain killer or any other pain killer. It was excruciating and I couldn't finish the full treatment. I just hope it was done correctly since she had to put up with me wincing and writhing in pain. It was an administrative nightmare in scheduling and a painful procedure I will never forget. I felt beat up. The results better be worth it.

Ayesha is the best. Very caring , good conversation and gentle

Iesha was awesome! She was so friendly the whole appt and was such a great nurse!

Aisha was wonderful always professional and great service. I highly recommend this place. What are you waiting for call and book now. Trust me you won't be sorry.

Maria was so kind, knowledgeable and thorough. She made me feel comfortable and at ease even though it was my first laser treatment. And Brittany at the front desk was friendly and welcoming. A really great overall experience!

Maria was friendly, fast, and thorough! Would highly recommend.

Anna is amazing at what she does!!

This was either my 4th or 5th treatment; the staff are always very friendly, patient and professional.

My 1st experience at Ideal Image Willow Grove was amazing and i will definately refer my friends family and praise on my various social media platforms !! Jenni my service provider was professional informative and very attentive in listening to my desired results !! Her work was outstanding and i am beyond satisfied ! Also front desk was very professional covid compliant with outstanding customer care given by Brittany ⭐️⭐️⭐️⭐️⭐️ Absolutely The Best Customer Care Support given by Brittany ! I look forward to a lifelong relationship with Ideal Image Willow Grove !

Had an amazing 1st laser treatment for my full legs today. Jennie was my Nurse and she really did a good job distracting me and giving me all the information I needed with questions. Was so professional, along with the girls at the front desk!

This place is great. The staff is polite and informative and the facility is spotless. I highly recommend.

Wonderful Victoria was amazing

Maria was great.

Ana was amazing! My laser was not painful at all and super quick / easy.

My nurse was excellent! I felt very informed and comfortable, and I’m looking forward to my next treatment.

Scheduled my lip filler appointment back in February. Confirmed my appointment through text on Sunday for my Friday appointment. Not once did someone call me to double check my information was accurate and my COVID vaccination status. I took a $35 Uber to and from the appointment only to get there and them not be able to do my lips because i am between vaccine shots. No one EVER told me that this wasn’t acceptable. Wasted my PTO day, wasted $70 on Uber rides. & am still waiting on a call from the manager to get a refund. I will not be returning. I feel as though it was very inconsiderate of them not to call prior to my appointment to explain, especially now that vaccines are open to everyone in the area and more people are likely to be getting them. Also, they are booked halfway through the summer. An email even would have been sufficient. STILL WAITING ON SOMEONE TO CALL ME BACK! UPDATE: Just got a call back from corporate who refused a refund. Offered me an underarm appointment and to do my lip fillers in JUNE. LOLOL. Please. Don’t be like me, save your money. Go somewhere where they care about their clients and take responsibility for their own mistakes.

Great

There is always an issue. Very disorganized. Never know why I’m there or they have the wrong treatment and the. Pressure me into using it when it’s not what I requested. Perhaps because the tech already opened it. Perhaps if you didn’t force people to buy packages before hand there wouldn’t be this miscommunication. Definitely not returning. King of Prussia location was much more organized and friendly. Also got Botox a week ago and still have massive bruises. Never bruised like this before and wonder why for the first time I was offered a ice pack and if it was because of the bruising why wasn’t I told and why was I lied to for the reason. I could be wrong maybe the ice pack is standard and I was just not offered it before but that is highly unlikely.

It was prompt, painless and Jennie was friendly & experienced.. I’m happy with the results. I will return when needed.

Very Friendly and Fast! They do great work.

I have had a few services at Ideal Image in Willow Grove over the past few years and have always been 100% satisfied. The staff are so professional. I would highly recommend!

Ana is absolutely caring and so understanding! I love her

it was wonderful! my nurse was the sweetest and so kind and considerate.

Iasha was an excellent nurse....far the best experience I have had so far.

Chayna was wonderful. She explained everything to me and asked me specifically what I was looking to achieve.

Receptionist are welcoming and helpful. My technician was very friendly, informative, and professional. The location is nice and clean. I highly recommend.

The entire staff are professional, courteous, and kind. My lip, chin, and neck area are looking great, I shave less and that makes me happy! Thanks so much love Ramona ❤️

Came in for hair removal and it was pleasant from start to finish.

Amazing!! All of the staff are kind, caring, and want the best for their clients. Never had a disappointing experience. I would recommend everyone to come to this location!

Brielle Edelman, thank you I appreciate everything you have done for me you have lot of a patient and good communication . You were a good image for ideal image .You helped me a lot with my application over the phone . 😊 I just want to update something Since February 2021 , I have been trying to make an appointment for Cool Tone .The Cool tone session should be two sessions per week and be very close , and you can imagine since February. I cannot make an appointment for this and I have paid a lot of money . Big shout out again for (Brielle) . She helps me to put me in a schedule finally for May I really appreciate her communication and how take care of the client she deserves to be a manager and I will call the ideal image corporate to talk with them about her ,and how much she put effort to help me . Thank you 😊 again Brielle you are the BEST.💥

Immediate response to online inquiry. Friendly customer service with immediate follow up for services.

Excellent customer service...friendly staff and the nurses are great at what they do!

Jess was great and so friendly!!! Theresa, who I normally see, was unavailable. Theresa is the BEST! Both ladies are very warm and very gentle during treatments.

Great experience.. tech was caring and thorough. Appreciated that she listened to me and kept asking if I was ok during the procedure