I really loved ideal image and the results I got with laser hair removal. My most recent session I went in for a touch up. I was burned on my stomach and now the pigment is discolored.

Excellent location, and superb service! Aisha & Jess are both stellar!! Both girls provided exemplary service, were extremely accommodating, hospitable, and knowledgeable on my specified appointments with each of them. Not to mention they each made my appointment as quick and painless as possible. I was sick on my last scheduled appointment, and Jess accommodated my schedule and got me in despite their schedule being filled. Would highly recommend! Location also has ample parking which always makes for a stress-free visit. I thoroughly appreciate this team and recommend!

Great location! The staff is extremely friendly and the nurse makes sure you are comfortable and aware of everything she is doing. She was also very quick and the location is very clean. Also have had amazing results from my procedure!

Very attentive and informative and kind

Enrollment was easy. Confidence was high in providing your service.

I always have a pleasant experience here.

Haley, my nurse, has excellent bedside manner, a cheerful disposition and has good attention to detail. I asked her to take care of some spots that were missed from before and she took time to do it. The receptionists were also thoughtful and pleasant. The facility is clean, comfortable and professional. I feel happy with my hair removal at Willow Grove!

Teresa was fantastic super patient and professional!

The nurse I had was great. I had such a wonderful experience at this location. Everyone made me feel really comfortable and I love the results.

I was very very dissapointed as I could not get anything going they failed to work with me in achieving an affordable payment plan

I’ve been going to this location for over a year and didn’t have any complaints. However, my last appointment was horrible. The woman operating the laser hair removal machine burned my arm several times. The setting was highly dangerous and now my arm is scarred. Highly unprofessional, I have about 3 more sessions and I decided to cancel them because seeing or hearing that machine scares me now.

Haley is sweetest girl she’s so clean and professional loved our session . Thank you 😘

Facilities are clean, all staff are so polite. Each technician I’ve met is kind and patient!

I feel very mislead by their advertisements.

The staff at this location is wonderful. I called ahead because I was running a little late they were able to still take me. I walked in and immediately was taking back my services. Haley was wonderful. Being though this was my second visit I was still a little nerves but she talked to me the whole time. Made sure I was comfortable and told me about her own services she was having done. The whole staff is wonderful and can’t wait until my next visit.THANKS LADIES!!!!!

Staff is friendly, knowledgeable, and courteous. Always a pleasure even if painful.😊

Very happy with the level of service from everyone here. Couldn't recommend coming enough if you're thinking about it

This location is always on time and does a good job. Ana was very professional

I had 9 treatments over the year and I still have growth. They tried to tell me it was gray hair but it’s quite dark, in no way gray. When I asked about follow up I was informed I would have to pay for it,

The BBL has helped with the sun damage but there is one brown spot that remains. Will need more treatments.

Oh, now I understand why the sales rep was soo persistent and rushing through the process. I had an additional $5k remaining in financing and that money is released directly to Ideal to pay for the services. Of course, the pricing is mentioned that it's offered at a discount but actually is offered at the regular pricing and makes it appear consumers are receiving a huge discount when in actuality we are not. We are paying the same amount that these services have always been offered. Shame on Jodi/Ideal for not being more transparent with the pricing or approach to maintain a respectful business relationship. Consumers are willing to pay for the image but just be honest so that they are well informed to make the best financial decisions/commitments. Otherwise, consumers will feel slightly duped for the services provided. Everything can't always be about the money when you're providing a service to people.

Ideal image is super professional. It is a COVID safe and clean environment. I started my laser hair removal treatments in 2020 and have seen amazing results. The nurses make you feel comfortable and always have you leave happy.

UPDATE: Rebecca Sarson reached out to me about my review below (as promised in her comment), and she was incredibly helpful in addressing my concerns. It is clear that customer care and quality service are incredibly important to her, to the point where she extended my service to allow for another treatment to make up for this. I didn't ask for it, but it was clear to me that she wanted to make things right. I very much appreciate it and will go a long way. Rebecca, thanks again! 5 Stars for YOU, for sure!! Original review: Customer service/front desk at Willow Grove was wonderful. My nurse/technician was inexperienced. Much of the areas were missed and I had the most regrowth post-treatment that I have ever seen.

Very nice people there .

Great place, highly recommend! Great results and great staff!

I love it here ! The ladies Serbria and Elena at the front desk were so helpful and kind when I entered and left the establishment. It’s so nice to have good quality service. I am so amazed at my results so far from coming here. I literally recommend ideal image to everyone!!! If you want good value service this is the place to come.

Very informative, professional, and helpful during the whole appointment.

Megan was awesome the staff is so assuring and courteous

it was professionally done and very quick!! it’s a very nice area and everyone who worked there was extremely sweet and answered all of my questions. i highly recommend this place!

I went there for cool toning and the staff was amazing. They talked me through every step and made me feel comfortable! They were super professional and the office was clean. I would definitely recommend the Willow grove office if you are in the area! I cannot wait to go back. I love my results.

This was so bad, no cumplieron con lo que ellas me dijeron, jamás me dijeron que por 16 meses tendría sólo 8 sesiones

Completely ignores paying customer request to remain with the same laser hair technician. I'm halfway through my treatments and I’ve seen a total of 3 different technicians after requesting to keep the same technician. Both times I’ve been seen by someone else I hated their treatment style and left my appointment unsatisfied.

Terrible service. The place is ALWAYS EMPTY and at the same time, they only have available appointments in weeks. When in the office you are always waiting for a long time and the nurses are doing nothing, the people on front desk calling to cancel appointments I do not understand this business. It’s a joke.

Hailey was amazing at willow grove! She’s the best one you’ve got. I wish I had her at every single appointment. She made sure to ask me if I was okay multiple times and was much gentler and nicer. If I could give her a million stars and a warm hug I would. Thanks Hailey. See you at the top! -Sophia

I was told I needed a double pass on my legs for treatment. The provider was unable to do the double pass due to not having enough time. Once my treatment was finished, I was told I have an outstanding balance on my account which is due to treatments not being taken off that I did not receive. The provider and receptionist were unable to close out my treatment due to this and they also provided me with 4 different prices that o owed for treatment of my legs. The staff was unable to figure out a solution and had to call the manager who was offsite. I had to leave with the issue unresolved because the staff could not tell me what I owed nor could they collect payment due to the patient profile issue. I am displeased as I drive an hour to receive LHR and did not receive the double pass that was needed due to my hair growth not improving.

Ayesha was very thorough, and explained everything that she was doing.

Very friendly, professional and caring!

You guys are keep varying your rates, hence it’s very difficult to trust

Always a great experience. Very professional

I had a great treatment session with Anna and look forward to my next appointment

This medspa is amazing! The nurses are so knowledgeable and they take pride in their work. I highly recommend all their services and it's just so good to know that are their treatments are FDA approved.

I loved my consultation with Courtney! She was friendly, professional and very efficient. She answered all my questions, understood my budget and did her best to give me the best deal possible. She made this introduction to ideal image easy and exciting. I haven't gone in for a procedure yet and I'm already thrilled.

This place is always on time! I never wait and the staff is always really nice! No rush ever!

As a first time filler client, I was a bit nervous and unsure what to expect . Anna and Aisha are wonderful . From beginning to end, the process was explained thoroughly and my questions were answered . I felt comfortable knowing the team was focused on MY desired outcomes. I am incredibly happy with results !

Haley assist me today with my laser treatment and was very professional. She listened to my concern and try to assist as best as she could. Great experience today with my treatment today.

My experience was absolutely amazing!! Very good care and attention was paid to me and my needs during my service.

The workers don’t change important information in your records! But they say “okay I updated it in your file”! As a result, they have canceled 4 different appointments, I had scheduled! They sold us packages in 2019 and because of non returned phone calls and excuses, out of ten appointments only half are completed! (I never had this problem in Rochester Hills, Michigan!)The receptionist don’t smile and they are not welcoming!

Aisha is extremely personable and diligent. She represents the company very well and provides great service. So does Anna. If Corporate is reading this give those two a raise.

Aisha was very professional. She reviewed my medical history and made me feel comfortable with the whole process before it even began. She talked to me throughout the procedure to make sure I was doing okay. I recommend seeing her if you have the chance.

Aisha was so sweet and had great conversation. She made me feel comfortable and that is key to me especially when dealing with something that I thought was so embarrassing to me. Thank you so much Aisha!

Everyone is very friendly and very professional!

Thank you Ideal Image for your wonderful care!

My experience was great. The employees was super nice and very helpful

Very professional and super polite and very helpful!

My visit went fine immediately after it my lip started to hurt a little. Today (the day after) i woke up with a blister on my lip and burn marks under my chin where the laser work was done. I felt very uncomfortable all day. I’m Celebrating my 50th in 2 weeks i hope that i don’t have burn marks at the time of my party. This has never happened before.

People are nice but it's a very painful experience

After talking to Vashti over zoom (she was very nice, wonderful, and informative), I really wanted to book my procedure, lip fillers. I felt confident with her advice on the pricing. However, when I went online to find out more about the Willow Grove location, I couldn’t find any information on the website. I was looking for information on the medical practitioners that worked at that office, their portfolios, as well as before and after photos. After considering having lip injections through ideal image, several red flags popped up. -All of the social media accounts mostly contain advertisement photos, rather than real clients. -there was zero information online about your separate locations, including practitioners and their portfolios, and photographs of customers. -I was asked to pay in full for services in advance online, without ever being given an opportunity to check out the office, my practitioner, etc. after taking some time to think about it tonight, I have never in my life heard of a med spa charging in full for a procedure without ever stepping foot into their office. That is the biggest red flag for me. I talked to friends and family in the cosmetic industry, and they agreed that that was suspicious and not normal practice.

My girlfriend came to me wanting to use our card to pay $600 over the phone for lip fillers, after an online sales woman pressured her to pay over zoom “so she didn’t lose the deal“. I said she could at first, and I’m so glad she decided to talk to me about it later, because once I heard what they were asking of her I was concerned. Why would they want to collect the full amount for a procedure before my girlfriend even visited the office? By the way, the woman who gave my girlfriend a consultation over zoom was in LA. She had never even been to the Willow Grove office! I’m so glad that we decided together not to pay for that procedure over the phone. This place looks shady.

I had a wonderful experience. First time with Ideal Image. I would highly recommend…and Aisha was wonderful. Professional and a perfectionist!!!

I really like this location, and have been going here for laser hair for 8 months now. Alisha is great, and my appointments always go smoothly

Nurse Aisha was great today very friendly and made me feel very comfortable. My Procedure was very quick and less painful than my last visit. Overall I’m loving my results with my hair removal at this location definitely recommend them for your hair removal procedure.

Ana is wonderful. Friendly and professional.

Ana was very friendly and professional!

Aisha was very informative and super sweet.

Always super nice and helpful.

Ms. Theresa did my face today. She was so professional and carin

I had my first ever laser hair removal experience with Kait, and she was awesome! she was thorough with explaining the procedure, was very aware of my pain level and offered to stop if needed, and was 12/10 in my opinion! when i go back for my next appointment i’ll likely be requesting her! Everyone in the office was kind and welcoming

Jenny was very nice and informative. The process was quick and very little discomfort. It was over before I knew it.

I love the nurses that work there. However you are understaffed and don’t have enough rooms and don’t send overflow to Plymouth meeting to keep the timetable full. It’s taken me since February package sign up to finish 20 cool sculpting sessions. Through no fault of the nurses of courses they are working are effectively and at their best. Anna and Brittany are a lifeline to that place. Ideal image willow grove needs more room to grow and it could be more successful in a larger space.

Anna is awesome!

Aisha was efficient and made the experience extremely comfortable every time I've worked with her!

Aisha is very friendly and professional! Makes the experience as painless as possible - highly recommend her and Ideal Image Services.

Always a good treatment with great results!!

Very informative

Horrible, I made my appointment 2 months ago only to get there 2 days ago to be told that the procedure would not work for me and offered other options that will cost 3 times more than what I paid. Complete Scam, and was told I may not be able to get a refund of over $500 dollars. I told them it was unacceptable and asked to speak to a Manager. No Manager call yet still waiting to hear when I can expect my full refund!

Seems to continue to be an issue that they are never ready after you arrive for appointments. Front desk person must answer phones vs. attending to customer in store. Manager seems to not be available nor greeting clients. But everyone is always happy there.

I had a great experience with Maria. She was very knowledgeable about the laser hair removal process and was as gentle as possible. I highly recommend giving Ideal Image a try. I’ve had nothing but positive experiences here.

Maria was great! She explained everything! I highly recommend her and Ideal Willow Grove!

Aisha!!Very Professional and caring she amazing with me and won't disappoint ✨💗

Great I alway have a wonderful experience with the Willow Grove team

It was lovely and best customer service and the lady that serve me was very nice and patient

This was my first experience with this type of procedure, and overall, I am very happy with my experience with Jenny for my Kybella treatment! The reception staff in the office were also very welcoming and friendly. I originally scheduled for the Cool Sculpting treatment for under my chin, however Jenny recommended Kybella instead of Cool Sculpting when she examined my face. Due to the little amount of fat I had, I was informed that I would see better results with Kybella. I am confused as to why the sales person, Tammy, told me that Cool Sculpting would be better for me during the consultation of our video meeting. However, I am relieved that Jenny provided me with straightforward advice and honest expectations. During the actual treatment, Jenny was wonderful from start to finish! Since I was unaware of the procedure for Kybella, Jenny explained the entire process while applying a numbing cream. After waiting for the numbing cream to process, she meticulously applied a temporary grid to map the injection sites. Although I felt a very small pinch from the needles, there was little pain due to the numbing cream. Because I only needed 1 vial, the injections themselves only took about 5 minutes. After giving me an ice pack to apply under my chin, she explained the after care and answered all of my questions. Since I will need to wait about 4-6 weeks to see results, I can not comment on the overall results. However, it has been one day after the treatment, and I am not in any pain nor do I have any bruising. The area is swollen, but this is to be expected and explained before the treatment. I would definitely receive additional treatment from Jenny!

Results! Found Ideal Image after visiting another med spa. The results with Ideal Image were immediate. Worth every cent. My only regret is not doing this for myself sooner. I’m so grateful for the Willow Grove team!

Maria was amazing!! Extremely thorough and super knowledgeable. I felt like she was truly invested in providing the best possible experience.

Today Kate administered my treatment, she was really friendly, quick and accommodating. I am definitely happy with my treatment today! And it wasn’t painful. Loved it!

Kate was such a wonderful laser practitioner, she was polite and delicate. She made sure to ask questions and made sure I was not in pain by the laser. Brittany was a wonderful receptionist, she made sure I was informed about my next visit and made sure I was scheduled with Kate for my next visit!

Ayesha (hopefully I spelled her name correct) was amazing. She made me feel absolutely comfortable. Definitely will love to have her for future appointments.

If you are considering laser hair removal, you need to go to Ideal Image in Willow Grove to Maria. She is the best!! She is so compassionate and makes the procedure more then tolerable. You can tell she truly loves what she does and cares about her patients. You will be so happy you made the decision to get laser hair removal at Ideal Image- request Maria!!!

I was beyond happy with Maria! She was so sweet , so kind and made me feel incredibly comfortable! She was very informative!!!

Maria was amazing!!!! She made me so comfortable and I felt fully prepared for the procedure before we began!

Anna was very friendly and professional. She answered all questions and concerns. I'm very pleased with the service.

I had a wonderful experience at this location. My nurse, Anna, really took the time to explain everything to me. I already have an appointment to return to see Anna for more services.

Amazing!

Great service & I felt very comfortable with the Staff 🙂

Taylor was great! She gave me all my options and thoroughly went over them. Highly recommend!

Maria, the nurse that did my treatment was really nice, she explained everything very well and toke the time to help me going through my treatment highly recommended as your nurse, so far the results are amazing. if you are having second thoughts, I’ll say do it!! It’s worth it, I love my hair removal & I’m so happy I choose Ideal image.

Excellent service! My nurse Aisha was caring and knowledgeable! Christina was friendly and super helpful! Would highly recommend!

Aisha (hope I spelled her name correctly😫) was awesome!! Thank you so much for making my visit very relaxing!

The ultherapy was very painful. I realize Ideal Image has no physician on staff to order pain management but pre-treatment instructions should suggest pain meds. Unfortunately, other clinics with physicians can offer several options to reduce the pain.

Disappointed. I had a cosmetic procedure done about 2 years ago. The procedure was ineffective and I experienced unwanted side effects. I reached out to the location where I had the procedure done and they quickly reached out to me and setup a consultation with the head nurse. She confirmed the unwanted side effect but could not provide an official diagnosis and instead requested that I get an official diagnosis from a Board Certified Surgeon. They were not clear on the process of reporting the unwanted side effect to the manufacturer of the cosmetic procedure. I also never received a refund or a follow-up on the official diagnosis. Now I have to get the unwanted side effect treated by a surgeon, which will cost me more money. Should of just went to a cosmetic surgeon from the beginning.