I always experience good service at this location, but Laura goes above and beyond to make my appointments exceptional! She’s speedy yet attentive. She’s easygoing which makes the sessions more comfortable and open for more questions. By the end of the session I can’t wait till the next time I see her!

Very overpriced and the results were nothing special.

Amazing service!! Laura was so kind and helpful!

It was very nice.

Shannon was awesome! Super helpful and informative. She knows her stuff!!

Everyone at Willow Grove did an amazing job at making me feel comfortable and they were very helpful and professional.

My laser technician, Aisha, is fantastic because she's professional, knowledgeable about the treatment, and caring. I've had a great experience and am happy with my hair removal results.

I am surprised to see some bad reviews here bc my experience has always been great at the willow grove location compared to any other ideal image in the area. My nurse, Aisha, was an absolute sweetheart and made me feel so comfortable, her bedside manner was amazing and she stayed very focused and got my underarms and Brazilian done so fast I was in shock. She was the best nurse I’ve had in this experience this far and I’ve been to every ideal image in the area.

Yesterday, I saw the most wonderful and caring nurse by the name of Laura Zinshteyn. I was nervous and anxious at first but she made me feel relaxed, comfortable and answered all of my questions. Laura’s clinical background with patient care shines through today. I highly recommend asking for Laura, you will leave very happy.

Was not good at all

The laser hair removal is quick, efficient and very little pain.

It’s was amazing, fast and easy ! Definitely would recommend 💯❤️

Laura came in on her day off to do my botox and I can’t thank her enough! She was very gentle and the injections were painless, I already love my results and highly recommend Laura!

I just started with laser hair removal and (so far) I am loving the process. Laura is incredibly experienced, thorough, and accommodating! No issues with appointments or the front desk - looking forward to seeing the final results. Although this is a bit expensive it is worth the investment for a lifetime of not worrying about hair removal!

Pleasant very good service

Laura was professional and took the time to get to know me and my needs. I love the results of my treatment so far and look forward to coming back for more self care in the future. I highly recommend Laura at Ideal Image in Willow Grove.

I called today to get assistance in rescheduled an appointment out of state, and the representative that I spoke with couldn’t understand that Gaithersburg, MD was a the town I wanted to reschedule too (relocation) so she just transferred my account to Marietta, GA and hung up on me. I called the corporate number to get assistance and report the encounter. For all the money they charge, you’d think the customer service was up to par.

Everyone was very friendly and polite. They answer all the questions we had.

It was quick n easy very friendly atmosphere

Anna was great. She helped calm my nerves and was very gentle.

I’ve always had the best experience and best service at this location. Everyone makes me feel welcomed and comfortable.

Wonderful and I loved the anesthetist! She did an excellent job!

Kim was very knowledge about the services and pricing. She was polite and extremely helpful.

Fantastic service, will be coming back.

Hair removal works great and my nurse Laura rocks

I have the worst experience with there customers services. I called to inquire about treatment and they sign me up without properly informing me about there terms and start charging me over $200 weekly and I haven’t even received service. There representatives are very misleading and misrepresent themselves. Try not to have a issue if you going to get run around from all angels. I called Over a 100 times still can’t get a resolution but yet I owe over $3000. They told me after trying to come to a resolution that they could refund me and up till now they still haven’t.

All of the nurses have been so sweet! My results from laser hair removal are amazing. Everyone has been so patient and explains everything they are doing during the treatment. I’m excited to try Botox in the future!!

My results have been fantastic, thank you to Laura and all of the professionals at ideal image- Willow grove!

Anna was very truthful with me. This means a lot in this day & age where companies do not care about the client

Laura was great. Whenever I come to get my treatments, the technicians and front desk staff are always welcoming.

Always a pleasure.

After the spending thousands of dollar at ideal image, I have been tried to speak with a manager or supervisor for more than 6 months and no one have contacted me yet.

I met with Laura. She was very kind and efficient. She explained the process of hair removal with me. She asked if I had any questions and gave home care tips. She made me feel very comfortable.

My experience was really good. I had really no wait to be seen. I was being checked on throughout the entire session, made comfortable with everything. Very knowledgeable of what was being done; answered all of my questions. I am extremely happy!

the best place to make laser

First time getting lip filler. Laura made me feel comfortable with the process and left with natural looking lips

ABSOLUTELY A SCAM. On November 30th I was charged 2,150 for a package of laser services. I felt pushed to make this decision and was told that I could make payments as I went. Then, I was charged 2,150. Upon researching the company, I realized that multiple people experienced this same issue and felt obligated to cancel the services. The same day, I called to cancel the services multiple times. I’ve now spoken to 2 women at the Willow Grove office asking to cancel my contract altogether. I was told that I could not cancel unless I had a medical reason. This was on the week of November 30th. I asked to have them email me proof that they have escalated this issue to someone that could help, but never received one. Since this happened, multiple appointments have been scheduled in my name without my consent. One was on Christmas Eve! I’ve called to tell them that I am canceling the entire package of services and they say it’s being handled, then the next day I get another text that I have an appointment scheduled. (That I never made). I have never been to any ideal image office and I have received 0 services. I am asking for a full refund for services I never received. I have photo proof of all of this.

excellent service

I had the best experience at Ideal Image in Willow Grove. The staff were so friendly and made me feel very comfortable throughout my procedure.

I’ve been getting my Botox treatments here for years. Very friendly staff. Knowledgeable and helpful. Great experience overall.

Went through does and don’ts Made the experience comfortable Sweet and very easy to talk too

I went for Ultheraphy and Haley and Kayla were very professional. I was very pleased and I loved how respectful, kind and professional they are with each other. That speaks volume to me, because they are not only professionals and caring with their clients but with each other . It’s always a pleasure to come to this location.

Very friendly and clean. Laura is very professional and attentive!

I really loved ideal image and the results I got with laser hair removal. My most recent session I went in for a touch up. I was burned on my stomach and now the pigment is discolored.

Excellent location, and superb service! Aisha & Jess are both stellar!! Both girls provided exemplary service, were extremely accommodating, hospitable, and knowledgeable on my specified appointments with each of them. Not to mention they each made my appointment as quick and painless as possible. I was sick on my last scheduled appointment, and Jess accommodated my schedule and got me in despite their schedule being filled. Would highly recommend! Location also has ample parking which always makes for a stress-free visit. I thoroughly appreciate this team and recommend!

Great location! The staff is extremely friendly and the nurse makes sure you are comfortable and aware of everything she is doing. She was also very quick and the location is very clean. Also have had amazing results from my procedure!

Very attentive and informative and kind

Enrollment was easy. Confidence was high in providing your service.

I always have a pleasant experience here.

Haley, my nurse, has excellent bedside manner, a cheerful disposition and has good attention to detail. I asked her to take care of some spots that were missed from before and she took time to do it. The receptionists were also thoughtful and pleasant. The facility is clean, comfortable and professional. I feel happy with my hair removal at Willow Grove!

Teresa was fantastic super patient and professional!

I was very very dissapointed as I could not get anything going they failed to work with me in achieving an affordable payment plan

The nurse I had was great. I had such a wonderful experience at this location. Everyone made me feel really comfortable and I love the results.

Haley is sweetest girl she’s so clean and professional loved our session . Thank you 😘

I’ve been going to this location for over a year and didn’t have any complaints. However, my last appointment was horrible. The woman operating the laser hair removal machine burned my arm several times. The setting was highly dangerous and now my arm is scarred. Highly unprofessional, I have about 3 more sessions and I decided to cancel them because seeing or hearing that machine scares me now.

Facilities are clean, all staff are so polite. Each technician I’ve met is kind and patient!

I feel very mislead by their advertisements.

The staff at this location is wonderful. I called ahead because I was running a little late they were able to still take me. I walked in and immediately was taking back my services. Haley was wonderful. Being though this was my second visit I was still a little nerves but she talked to me the whole time. Made sure I was comfortable and told me about her own services she was having done. The whole staff is wonderful and can’t wait until my next visit.THANKS LADIES!!!!!

I had 9 treatments over the year and I still have growth. They tried to tell me it was gray hair but it’s quite dark, in no way gray. When I asked about follow up I was informed I would have to pay for it,

This location is always on time and does a good job. Ana was very professional

Very happy with the level of service from everyone here. Couldn't recommend coming enough if you're thinking about it

Staff is friendly, knowledgeable, and courteous. Always a pleasure even if painful.😊

Oh, now I understand why the sales rep was soo persistent and rushing through the process. I had an additional $5k remaining in financing and that money is released directly to Ideal to pay for the services. Of course, the pricing is mentioned that it's offered at a discount but actually is offered at the regular pricing and makes it appear consumers are receiving a huge discount when in actuality we are not. We are paying the same amount that these services have always been offered. Shame on Jodi/Ideal for not being more transparent with the pricing or approach to maintain a respectful business relationship. Consumers are willing to pay for the image but just be honest so that they are well informed to make the best financial decisions/commitments. Otherwise, consumers will feel slightly duped for the services provided. Everything can't always be about the money when you're providing a service to people.

Ideal image is super professional. It is a COVID safe and clean environment. I started my laser hair removal treatments in 2020 and have seen amazing results. The nurses make you feel comfortable and always have you leave happy.

UPDATE: Rebecca Sarson reached out to me about my review below (as promised in her comment), and she was incredibly helpful in addressing my concerns. It is clear that customer care and quality service are incredibly important to her, to the point where she extended my service to allow for another treatment to make up for this. I didn't ask for it, but it was clear to me that she wanted to make things right. I very much appreciate it and will go a long way. Rebecca, thanks again! 5 Stars for YOU, for sure!! Original review: Customer service/front desk at Willow Grove was wonderful. My nurse/technician was inexperienced. Much of the areas were missed and I had the most regrowth post-treatment that I have ever seen.

Very nice people there .

Great place, highly recommend! Great results and great staff!

Megan was awesome the staff is so assuring and courteous

I love it here ! The ladies Serbria and Elena at the front desk were so helpful and kind when I entered and left the establishment. It’s so nice to have good quality service. I am so amazed at my results so far from coming here. I literally recommend ideal image to everyone!!! If you want good value service this is the place to come.

Very informative, professional, and helpful during the whole appointment.

it was professionally done and very quick!! it’s a very nice area and everyone who worked there was extremely sweet and answered all of my questions. i highly recommend this place!

I went there for cool toning and the staff was amazing. They talked me through every step and made me feel comfortable! They were super professional and the office was clean. I would definitely recommend the Willow grove office if you are in the area! I cannot wait to go back. I love my results.

This was so bad, no cumplieron con lo que ellas me dijeron, jamás me dijeron que por 16 meses tendría sólo 8 sesiones

Completely ignores paying customer request to remain with the same laser hair technician. I'm halfway through my treatments and I’ve seen a total of 3 different technicians after requesting to keep the same technician. Both times I’ve been seen by someone else I hated their treatment style and left my appointment unsatisfied.

Terrible service. The place is ALWAYS EMPTY and at the same time, they only have available appointments in weeks. When in the office you are always waiting for a long time and the nurses are doing nothing, the people on front desk calling to cancel appointments I do not understand this business. It’s a joke.

Hailey was amazing at willow grove! She’s the best one you’ve got. I wish I had her at every single appointment. She made sure to ask me if I was okay multiple times and was much gentler and nicer. If I could give her a million stars and a warm hug I would. Thanks Hailey. See you at the top! -Sophia

I was told I needed a double pass on my legs for treatment. The provider was unable to do the double pass due to not having enough time. Once my treatment was finished, I was told I have an outstanding balance on my account which is due to treatments not being taken off that I did not receive. The provider and receptionist were unable to close out my treatment due to this and they also provided me with 4 different prices that o owed for treatment of my legs. The staff was unable to figure out a solution and had to call the manager who was offsite. I had to leave with the issue unresolved because the staff could not tell me what I owed nor could they collect payment due to the patient profile issue. I am displeased as I drive an hour to receive LHR and did not receive the double pass that was needed due to my hair growth not improving.

Ayesha was very thorough, and explained everything that she was doing.

Very friendly, professional and caring!

You guys are keep varying your rates, hence it’s very difficult to trust

I had a great treatment session with Anna and look forward to my next appointment

Always a great experience. Very professional

This medspa is amazing! The nurses are so knowledgeable and they take pride in their work. I highly recommend all their services and it's just so good to know that are their treatments are FDA approved.

I loved my consultation with Courtney! She was friendly, professional and very efficient. She answered all my questions, understood my budget and did her best to give me the best deal possible. She made this introduction to ideal image easy and exciting. I haven't gone in for a procedure yet and I'm already thrilled.

This place is always on time! I never wait and the staff is always really nice! No rush ever!

As a first time filler client, I was a bit nervous and unsure what to expect . Anna and Aisha are wonderful . From beginning to end, the process was explained thoroughly and my questions were answered . I felt comfortable knowing the team was focused on MY desired outcomes. I am incredibly happy with results !

Haley assist me today with my laser treatment and was very professional. She listened to my concern and try to assist as best as she could. Great experience today with my treatment today.

My experience was absolutely amazing!! Very good care and attention was paid to me and my needs during my service.

The workers don’t change important information in your records! But they say “okay I updated it in your file”! As a result, they have canceled 4 different appointments, I had scheduled! They sold us packages in 2019 and because of non returned phone calls and excuses, out of ten appointments only half are completed! (I never had this problem in Rochester Hills, Michigan!)The receptionist don’t smile and they are not welcoming!

Aisha is extremely personable and diligent. She represents the company very well and provides great service. So does Anna. If Corporate is reading this give those two a raise.

Aisha was so sweet and had great conversation. She made me feel comfortable and that is key to me especially when dealing with something that I thought was so embarrassing to me. Thank you so much Aisha!

Aisha was very professional. She reviewed my medical history and made me feel comfortable with the whole process before it even began. She talked to me throughout the procedure to make sure I was doing okay. I recommend seeing her if you have the chance.

Everyone is very friendly and very professional!

Thank you Ideal Image for your wonderful care!

My experience was great. The employees was super nice and very helpful

Very professional and super polite and very helpful!

My visit went fine immediately after it my lip started to hurt a little. Today (the day after) i woke up with a blister on my lip and burn marks under my chin where the laser work was done. I felt very uncomfortable all day. I’m Celebrating my 50th in 2 weeks i hope that i don’t have burn marks at the time of my party. This has never happened before.

After talking to Vashti over zoom (she was very nice, wonderful, and informative), I really wanted to book my procedure, lip fillers. I felt confident with her advice on the pricing. However, when I went online to find out more about the Willow Grove location, I couldn’t find any information on the website. I was looking for information on the medical practitioners that worked at that office, their portfolios, as well as before and after photos. After considering having lip injections through ideal image, several red flags popped up. -All of the social media accounts mostly contain advertisement photos, rather than real clients. -there was zero information online about your separate locations, including practitioners and their portfolios, and photographs of customers. -I was asked to pay in full for services in advance online, without ever being given an opportunity to check out the office, my practitioner, etc. after taking some time to think about it tonight, I have never in my life heard of a med spa charging in full for a procedure without ever stepping foot into their office. That is the biggest red flag for me. I talked to friends and family in the cosmetic industry, and they agreed that that was suspicious and not normal practice.

People are nice but it's a very painful experience

My girlfriend came to me wanting to use our card to pay $600 over the phone for lip fillers, after an online sales woman pressured her to pay over zoom “so she didn’t lose the deal“. I said she could at first, and I’m so glad she decided to talk to me about it later, because once I heard what they were asking of her I was concerned. Why would they want to collect the full amount for a procedure before my girlfriend even visited the office? By the way, the woman who gave my girlfriend a consultation over zoom was in LA. She had never even been to the Willow Grove office! I’m so glad that we decided together not to pay for that procedure over the phone. This place looks shady.