Austin North

6301 W. Parmer Lane
Unit #507
Austin, Texas 78729
512-843-0020

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • The Austin North laser hair removal Ideal Image location opened in January 2005 and is conveniently located off of Mopac and Parmer Lane in North Austin. The area has a wide selection of restaurants and shopping and is located near the Domain and south of the Round Rock Outlets.
  • Our goal is bringing the most advanced laser hair removal technology, CoolSculpting, Ultherapy, and Injectables (Botox, Restylane, Juvederm, Kybella, Voluma, etc) to the area with an emphasis on providing exceptional customer service and patient care.
From Mopac
  1. Take exit to Parmer
  2. Go North about 1 mile to McNeil (HEB Grocery on left)
  3. Turn left on McNeil
  4. Make immediate right on 1st entrance
  5. Ideal Image on left across from Starbucks & Whataburger
3.9/5
3.9 /5
305 Reviews

Google
1.0/5
Jan 18, 2022
Google Ideal Image North Austin
Service is to doubt, i take the blame in not asking question sales person never clarified the "CONTRACT" with me now i am stuck with a loan i am not even needing to use or have to pay with. Have been trying to call and contact them also to return an item they send me its just roaming around with me in my car un harmed because i plan on returning it, but no answer. Was told only way to cancel my account was if i did not receive a appt time within the 60 days, or health condition. I still am trying to FIND them to contact me back, i think we should all be entitled to withdraw from something we wont be needing , or even using just a good way to fish people in debt. I really think the time i was told the video " assessment " was un clear to me and stuff where not correctly explained.
Google
1.0/5
Jan 18, 2022
Google Ideal Image North Austin
I have not received my final service and you refused to give me my money back. So no I will not tell anyone to use your services.
Google
1.0/5
Jan 18, 2022
Google Ideal Image North Austin
Scheduling is an ABSOLUTE nightmare. You can’t schedule online or in their app. I had to start booking several sessions out (with the receptionist?) only to face both incomplete bookings (forgetting the touch-up) and then they get canceled. This was such an epic waste of money.
Google
5.0/5
Jan 14, 2022
Google Ideal Image North Austin
The staff is so kind and friendly! Just like many other places, they have been faced with being short-staffed at times and although a couple of my appointments had to be rescheduled, they did everything they could to get me in as soon as they could. They do their best to accommodate and I really appreciate that. The nurses make sure you are comfortable and have a great experience!
Google
5.0/5
Jan 14, 2022
Google Ideal Image North Austin
Great place to get laser done. The Employees are great and make the experience more comfortable.
Google
1.0/5
Jan 13, 2022
Google Ideal Image North Austin
I haven't been in for a visit. I'd love to but you haven't been able to get in yet. I've been making payments on my plan though. Feeling sort of ripped off and I hope the wait is worth it. If not, I will file a complaint with BBB and pursue a full refund. Feeling that I should've gone with Sinobello.
Google
5.0/5
Jan 12, 2022
Google Ideal Image North Austin
Very informative
Google
1.0/5
Jan 12, 2022
Google Ideal Image North Austin
I bought a lifetime guarantee and can't get an appointment to see anyone for months. The lady on the phone said I would have to split up my appointments or go back twice in one day?! Huge waist of time and money.
Google
1.0/5
Jan 11, 2022
Google Ideal Image North Austin
I had a long awaited appointment scheduled for December 8th, and a few days beforehand, I received a call while I was at work saying they had to cancel my appointment because of a technician shortage. By the time I was able to call them back, which was only 15 minutes later, they had already given away all available appointment slots and told me they would have to wait to call me to reschedule until after the 1st of January. Today is the 11th and no one has called me yet, so I had to call to find out when I could reschedule. I am primarily upset that my original appointment was cancelled by THEM and then they did not reserve any time slot for me until they could contact me. You cannot call people in the middle of a work day and expect them to be able to answer that moment. I am beyond disappointed and upset that I have received such terrible service.
Google
5.0/5
Jan 7, 2022
Google Ideal Image North Austin
LOVE this location and treatment here at Ideal Image. They are very professional, friendly and clean. They even squeezed me in for a treatment when I had missed one that same day!
Google
1.0/5
Jan 5, 2022
Google Ideal Image North Austin
I made an appointment for 12/21, which was cancelled due to worker calling in ill, told I'd be contacted to reschedule. Was never contacted, so I called, scheduled an appt. for today (1/5). Was told at that time that I had an unpaid balance of several hundred dollars from treatments over two years old, which is the first time I'd heard of it. Was told they would work on figuring out what was going on. Was called again immediately before scheduled appt, told they were still looking into it; no mention of this needing to be settled before appt. Was not allowed to proceed with appt. because of the unpaid balance, despite being told twice that it was being researched and no mention made to me that it had to be settled before the appt. scheduled with you. Extremely frustrated.
Google
2.0/5
Jan 4, 2022
Google Ideal Image North Austin
When I first signed up, I was told I would receive a call to schedule. Nobody called me. About 8 weeks later I called and couldn’t get an appointment for months, and by time I got in, I only had a few weeks left to use my “free” treatment i got when I bought the membership and was unaware it started then, considering I didn’t have my first visit for months after I paid. When I came in for my second visit, they informed me my treatment had expired it and I couldn’t use it. Every time I go to schedule I can never get the recommended 6 weeks between sessions. This time, the first available appointment wasn’t until 12 weeks later!!! That’s double the recommended time, and I’m having to shave again. At this rate, it will take forever for the hair to actually stop growing! I called to see if I could schedule an appointment sooner and was willing to drive to a location that’s a little over an hour and half away just to be seen, and then they canceled on me 2 hours before it!! I was already about to leave my house when they canceled. I see all these sales and promotions being run to get new patients, when you can’t even take care of your current ones. I wanted to get another area done in addition to the ones I’m getting now, but I’m thinking I’ll do it with a different company.
Google
1.0/5
Jan 4, 2022
Google Ideal Image North Austin
I have gone once. The rest of my sessions were cancelled by your company. I have yet to hear when the rest of my sessions will be rescheduled. I feel I should file a consumer complaint
Google
4.0/5
Jan 3, 2022
Google Ideal Image North Austin
Asia greeted me & made me feel right at home. Lois, my tech, did the same. She explained everything she was doing & why. For someone like me, who had never been to any kind of spa, this was a very odd situation. She made me completely comfortable w/every thing she did.
Google
1.0/5
Dec 29, 2021
Google Ideal Image North Austin
lady didn’t seem very knowledgeable so i didn’t want her injecting my face, so i canceled but and still being charged. and have tried contacting customer service multiple times
Google
5.0/5
Dec 26, 2021
Google Ideal Image North Austin
My third laser session was rescheduled due to a staffing change and I wasn’t too happy about it. In the end it worked out because I met Naomi. You know how when you get waxes it takes you a while to find someone you mesh with??? Well that’s how I was feeling, but now that I’ve had Naomi do my treatments, I don’t want anyone to do it. I even made sure to book my next session with her.
Google
3.0/5
Dec 25, 2021
Google Ideal Image North Austin
The worst thing is they want you to pay up front and it can take months to get first appointment foe services
Google
5.0/5
Dec 23, 2021
Google Ideal Image North Austin
Leah was great to work with. Leah did a great job to make the experience easier. Working with Ideal image has been a great experience.
Google
1.0/5
Dec 22, 2021
Google Ideal Image North Austin
I signed up for treatment early December before heading on vacation. The North office only had one apt available through the new year because their Nursing staff departed the company and unfortunately I would be out of town at that time. The next available apt would not be until March at the South office that was booked for me to at least have me on the books while I they worked on hiring new nursing staff at the North office. I called today to enquire about the nursing staff which has still not occurred. So I asked for a refund so I could do something else with the money beside it sitting in limbo with Ideal Image. A total crock and gimmick. I reviewed a call from their service staff indicating that the contract I signed would not allow for a refund since I was offered an apt with 60 days that I declined service on… I was out of town. By the way, the ‘sales’ person didn’t look to fool the apt until the paperwork was signed which is when I found out how back logged due to lack of staff they are. But can’t get my money back…. I was peeved and hung up before saying something I regret. So here we are. The pen mightier than sword. Patronize this company at your own risk!!!
Google
1.0/5
Dec 22, 2021
Google Ideal Image North Austin
Paid for my 9 sessions for each full face, underarms and Brazilian and wasn’t able to complete my treatments. It’s tough to get scheduled in as they are very booked and when the pandemic hit they weren’t open for months. Was very upset that I paid for sessions I wasn’t able to get treated for. I was not aware that you have so many months to get all your sessions completed by. Definitely won’t be going back to ideal image. I prefer a no contract and no upfront cost clinic such as Alite Laser. They have better prices and specials!
Google
5.0/5
Dec 16, 2021
Google Ideal Image North Austin
People are kind, helpful and friendly although it is their job. I love the attention and it feels amazing to feel good about myself. Ideal Image gives that to me and love them. MRL
Google
1.0/5
Dec 16, 2021
Google Ideal Image North Austin
I paid in advance for Botox and filler and after that the consultant told me my appointment is going to be until February 2022?! Really?! Is December! And my appointment for filler had to be canceled until they have someone available to make the procedure. So disappointing ! I can not be more mad . None of the two locations here in Austin Texas helped me. They put me in a waiting to perhaps call me if there is a cancellation. This is the 3th this happen since i start purchasing Botox. I never get a call and they have my money and make me wait until they want. Take your business somewhere else. I dont recommend this place at all
Google
1.0/5
Dec 6, 2021
Google Ideal Image North Austin
I paid for 9 sessions and was only able to complete 3 due to getting pregnant and then the pandemic hitting and when I tried to reschedule they told me I would have to pay for “touch up” sessions since my contract was from 2yrs ago; they told me they would call me back and I have yet to receive a call back (2wks now)
Google
5.0/5
Dec 3, 2021
Google Ideal Image North Austin
Fast, easy and my consultant was amazing!
Google
4.0/5
Nov 30, 2021
Google Ideal Image North Austin
4 stars are for facility and staff. I give Zero Stars for everything prior.... My visit for services, actually saved you from a scathing review on the BBB Google and Real Self! Since, I had 2 friends mention they went to Ideal Image, I gave them a try. IDEAL calls/emails until you make a virtual appt. New to the area and a regular for cosmetic injections, I was all in. While on the virtual interview, I was sold a year membership for and Xtra $250..that would significantly reduce my botox /fillers per unit/ /syringe. Great. Asked about cancelation policy. She said 30 days. Upscale another $20 added a bit more botox and unit price goes down under $8. One membership perk...offers a free service valued at $250. Even better. Issues are this..I could not be told availability for service UNTIL I signed the contact. That's BS. Contract emailed via docu-sign. No private time to read through it. It had to be signed while the person waited virtually. Person was great ...this sales tactic wasn't. Even tho I skimmed , I asked about the cancelation policy. Sales said 30 days. Obviously ,this approach worked on me. I set an appt for a few days later. I'm crossing my fingers.... The next day, I called to schedule my "free service and routed to a "remote receptionist" . Next availability was 4 months out. Kidding me right? She had zero customer service skills and her call was voice activated. I was put on hold several times for answers. Talk about feeling uneasy. While on the phone I decided to search reviews for Ideal Image. WOW! No surprise, the only good reviews are on the company's website. Everywhere else...BBB ,Google ect said in great detail "is a scam". Now I want to cancel everything. Asked for her supervisor. I was told that would take up to 3-5 days. Now I'm fuming mad. Eventually I was connected to another remote regional manager who explained the fine print...I was trying to read under pressure. It says the $250 membership fee is refundable not Botox charge. She was trained well, repeating " we have you scheduled for this coming Wednesday....." Contractually bound, it was.. get my service or say goodbye to $500+. Evening appt. The location was bright, clean and relaxing. Even though it was the receptionist 1st or 2nd day... she had REAL customer service skills. I had one more private virtual interview with a PA/RN to review med history to clear me for services. Prior to my initial virtual w sales, I was required to fill out my medical history. My injector was on time, soft spoken, attentive ,professional and knowledgeable. Taking her time to evaluate my wrinkles and map out injection locations. She was so thorough in eval...like an architectural Injector should be! I mentioned what a stark contrast my visit was vs remote. Feeling relieved I asked about fillers. That's when she said I wasn't cleared for fillers because I had anaphylaxis allergie to bannas. Never ever in any dermatologist office I've received injections was I turned down for this reason. I have a yrs membership so I will return for botox in 3-4 months. Hopefully my lady will make it thru the holidays and be there when I return. Post service I called my both friends on 3-way. We all went to same location. They had 2 different disgruntled injectors, about to quit over the way Ideal IMAGE is being run and that the turnover at both locations was pretty bad. Before I left, I asked if I should make an appt for a touchup. I was instructed to just walk in because after this week she would be the only one working. I didn't ask and she didn't elaborate. I sure hope this review is read by a company person who can recognize the value in keeping the last top notch, calming PROFESSIONAL in your (North Austin) employment. Seriously, you can fill up the books (esp holidays)...but what about the last one injecting? Show some appreciation and give her a raise...or a worthwhile incentive to go through the next 45 days. She is a keeper....but don't forget...she has a life too.
Google
5.0/5
Nov 26, 2021
Google Ideal Image North Austin
Leah is amazing, very professional, and made me feel very comfortable, highly recommend her!
Google
5.0/5
Nov 22, 2021
Google Ideal Image North Austin
Good experience so far. Professional
Google
5.0/5
Nov 19, 2021
Google Ideal Image North Austin
Last time a visited Ideal Image was a few years ago and I did not realize the location changed. Easily solved. Staff is very friendly and the visit with an online nurse practitioner was interesting. Shows you care about the health of your clients. Enjoyed chatting with the RN/Laser technician . She loves her job!
Google
5.0/5
Nov 17, 2021
Google Ideal Image North Austin
I have been to several Ideal Image locations and North Austin is the BEST!!! Lois has also been the best nurse to do the laser treatment, highly recommend her!!!
Google
5.0/5
Nov 16, 2021
Google Ideal Image North Austin
Staff are always very kind
Google
1.0/5
Nov 10, 2021
Google Ideal Image North Austin
After the finance loan was complete, Stacy called to schedule my appointment and later told me there weren’t any available until January.
Google
5.0/5
Nov 10, 2021
Google Ideal Image North Austin
Reneè is wonderful.She is the BEST.Never bruises me, & her injections are mostly painless. I dont know why, but when she injects me, my results usually always lasts longer..4-6 months....I wont go anywhere else without Reneè !!!!
Google
5.0/5
Nov 9, 2021
Google Ideal Image North Austin
10/10 would recommend! Lois, you’re amazing! Thanks for providing excellent care.
Google
5.0/5
Nov 8, 2021
Google Ideal Image North Austin
The tech was the best tech I have had since I started laser last year
Google
5.0/5
Nov 4, 2021
Google Ideal Image North Austin
It was amazing. It was quick and seamless. The nurse was amazing. Renee' made me feel very comfortable. You can tell she had a ton of experience.
Google
1.0/5
Nov 3, 2021
Google Ideal Image North Austin
I’m pretty disappointed with this location and ideal image service. I started my contract in September 2019 in Savannah, GA. I transferred my service here in August 2021. Every treatment since has been such a disappointing experience. Broken glasses in my room. Lack of communication on my service. I left my last appointment with them saying it was cut short because I went over my time which was correlated with them being closed due to Covid. I had no warning or communication of this, instead I showed up for my appointment with them having me pay touch up fees which I also was told prior to my contract would be free for 6 weeks. My advice to anyone, be wary with their contracts and what the sale representative tells you before hand because it is mostly not true.
Google
5.0/5
Oct 27, 2021
Google Ideal Image North Austin
I went for filler in my cheeks and the sides of the mouth. Lee was patience and listen to all I had to say, when she was done injecting she gave me the mirror so I could see and give her my opinion on what I liked or disliked. When you go to Image Ideal to have a procedure, I highly recommend that you ask for Lee.
Google
5.0/5
Oct 26, 2021
Google Ideal Image North Austin
The nurses here so far are really nice, and I’ve been getting great results.
Google
5.0/5
Oct 25, 2021
Google Ideal Image North Austin
Was very lovely!
Google
5.0/5
Oct 25, 2021
Google Ideal Image North Austin
Olivia is excellent. Her recommendations and expertise are much appreciated and I'm glad I found her.
Google
5.0/5
Oct 25, 2021
Google Ideal Image North Austin
I don't typically leave reviews but I had to today. Today I had my lasar hair removal with Lois. I loved her. She was friendly, welcoming and attended to my needs. She needs a raise🙂. Ideal Image gained a good staff member.
Google
5.0/5
Oct 22, 2021
Google Ideal Image North Austin
My experience has always been good so far. From the reception to treatment to leaving, it is a smooth process and the employees are all kind and helpful.
Google
5.0/5
Oct 21, 2021
Google Ideal Image North Austin
They are always so nice and helpful. Beauty is pain and the ladies make it more enjoyable. Thanks ladies!
Google
5.0/5
Oct 21, 2021
Google Ideal Image North Austin
Wow!! Allison made and Melody made my experience amazing! I wish I had done this sooner. Can’t wait to start treatment.
Google
5.0/5
Oct 19, 2021
Google Ideal Image North Austin
Nice, so far so good.
Google
5.0/5
Oct 13, 2021
Google Ideal Image North Austin
I was nervous about a certain procedure, but my consultant put me at ease. Liza give me lengthly consolation, via zoom. I like the zoom format, as I was a bit embarrassed. Liza explained it was very common. She was quite informative, and very friendly. Im glad I finally addressed the issue. Especially glad to know procedures are only done by registered nurses. Also, I got a great October deal for men. I they ask, Im confident that I can send friends and family to Liza and Ideal image.
Google
5.0/5
Oct 13, 2021
Google Ideal Image North Austin
Lois is the best!!!! She was so friendly and welcoming! I did laser hair removal and I’m so satisfied. She also gave me some tips on how to exfoliate my skin for a better result! Thank you Lois. -Dela
Google
5.0/5
Oct 11, 2021
Google Ideal Image North Austin
My experience was great. The technician took her time with me and made me feel very comfortable.
Google
1.0/5
Oct 7, 2021
Google Ideal Image North Austin
I usually do not fall for scams! But this time I did! Ideal Image got me into paying $2,123.59 in advance prior to schedule the services (I feel so stupid now, I am much smarter than that). I was really clear to the lady on the phone that I needed the treatment done soon for big trip plans and she assured it was not going to be an issue. When I called the location to book, they were more than 2 months out (well, I need 3 months for the treatment to work that’s why I was planning to do now!) I emailed the lady who sold me and she told I would get a refund (I have the email as proof). Today someone from billing contacted me and she basically said I cannot get a refund, unless I have a medical issue. I am so mad! Their reviews at BBB, Yelp, Google, you name are are terrible (I don’t know how I fell for it). Got BBB and my credit card involved but got your one sake STAY AWAY from Ideal Image!
Google
5.0/5
Oct 7, 2021
Google Ideal Image North Austin
excellent
Google
5.0/5
Oct 1, 2021
Google Ideal Image North Austin
Staff is so friendly! Easy to schedule. Always explaining and answering all questions along the way!! Toootalllly keeping me comfy the whole time!!
Google
4.0/5
Sep 29, 2021
Google Ideal Image North Austin
The medical professional was very nice and quick. Unfortunately, i had burn marks on my face in places that do not have hair after service. I still have the scars. But, my hair has lessened. UPDATE: Had an appointment today. Went well! Leah was very nice and helpful! Also, my previous burn marks have healed.
Google
5.0/5
Sep 29, 2021
Google Ideal Image North Austin
Always very professional and a pleasant experience in spite of being a bit painful. The staff is very nice and accommodating and make you as comfortable as possible.
Google
5.0/5
Sep 24, 2021
Google Ideal Image North Austin
Friendly stall and excellent results
Google
1.0/5
Sep 22, 2021
Google Ideal Image North Austin
Read the fine print ladies. I feel duped. I spent $3000 up front on laser hair removal 2 years ago. A sales consultant talked me through all of it in an office for 45 minutes. Supposedly you get 9 sessions out of this. What they dont tell you is that if you dont use all 9 sessions within the first 15 months, you have to pay an extra $25 per "area" every time you come back after the initial 5 sessions. If you are getting a full brazilian, an "area" is literally one side of your bikini line. That leaves me paying $150 each visit on sessions 6, 7, 8, and 9. This location is incredibly poorly staffed. Sure, the nurses do a great job and are wonderful, but you cant get on the books for months. In the past two years I've only had to reschedule 2-3 times and there is literally a 3 month wait list. and my schedule is incredibly flexible because I WFH.Tell me how I am supposed to use all 9 sessions in 15 months if I can't be seen for 3 months at a time? I have emailed corporate about this twice. Nothing changes. I feel lied to and taken advantage of. It seems like the system is engineered to take advantage of young women and dupe them out of their sessions due to booking be so difficult. I would never recommend this company to anyone. Worst policy I've ever seen.
Google
1.0/5
Sep 21, 2021
Google Ideal Image North Austin
I will be contacting the BBB and taking legal action if my issues cannot be resolved with Ideal Image team member. It has been a terrible experience so far although no services have been rendered. There is no way anyone from this company will be allowed to manipulate my body with the lack of corporation and miscommunication that I have received. It is honestly surprising they have been in business so long by scamming individuals.
Google
1.0/5
Sep 21, 2021
Google Ideal Image North Austin
Please do not go here. They only want your money. This is my first ever google review. I had the worst experience. Front desk person and manager were rude and refused to answer my questions. They refused to hear me regarding how I couldn’t come in during covid times and caused my contract to be expired. All she said was contract expired nothing else matter and didn’t acknowledge about covid months and the time they cancelled my appointment saying machine broke. I called multiple times to make an appointment once everything opened back up and they didn’t have any until after my expiration. How is that my fault, I paid upfront so why not provide the service. They have lied multiple times and refused to acknowledge what’s going on.I had the worst experience and definitely not going to recommend this company to anyone. It’s not even about the money, I am okay losing couple 100 bucks but the moral and respect to paying customers is just unacceptable. Please take your money somewhere else who provide honest service.
Google
1.0/5
Sep 16, 2021
Google Ideal Image North Austin
My appointment is at 8:00. I almost got there but there was an accident or something in front of me so the police blocked down the street. I immediately called to let them know that I am going to be late in 10mins. Unfortunately, they said “ The Provider tell me to reschedule” even though I was there at 8:10. The thing is make nonsense for me that She said every customer has 30 mins . But my services( underarm and bikini) normally always take 10 mins to done and I still cannot get my services done. In addition, they always busy and no room for me to reschedule. There was a long drive to get there. I was so disappointed, and frustrated in early morning
Google
5.0/5
Sep 15, 2021
Google Ideal Image North Austin
They were very pleasant. They care at about you and how you feel during and after your procedure. They treat you like family! And I love being part of this family. Thank ya'll so much.
Google
4.0/5
Sep 15, 2021
Google Ideal Image North Austin
very friendly and informative consultation
Google
5.0/5
Sep 14, 2021
Google Ideal Image North Austin
It was great! I felt like she gave me advice and was very personable. I loved all the current promotions and felt at ease with how thorough everything was explained!
Google
5.0/5
Sep 13, 2021
Google Ideal Image North Austin
It was great, very informative.
Google
5.0/5
Sep 12, 2021
Google Ideal Image North Austin
The nurse was very accommodating and nice! I really liked her and felt comfortable
Google
1.0/5
Sep 10, 2021
Google Ideal Image North Austin
This location is running a racket when it comes to injectables. They will never pick up the phone and will screen their calls for follow up visits. They will tell you to just walk in for a follow up and if you do they will tell you that you need it an appointment. Please stay away of this place. Spend your hard earned money elsewherez
Google
5.0/5
Sep 10, 2021
Google Ideal Image North Austin
Very polite and professional.
Google
1.0/5
Sep 2, 2021
Google Ideal Image North Austin
I showed up for my appointment which I confirmed by telephone yesterday only to be told I’d have to reschedule. They are the ones that scheduled my appointments but didn’t tell me until I cleared my schedule today and went to my appointment that I needed to wait until I could have cool sculpting because I had the awful ull therapy in July. I’ve lost all faith in the company and I’m hoping for a refund.
Google
5.0/5
Aug 26, 2021
Google Ideal Image North Austin
The procedure went well and the attendent helping me was nice and welcoming. The process was quick and not too painful, can't wait to see the results.
Google
5.0/5
Aug 20, 2021
Google Ideal Image North Austin
Great experience. Amy Brockhurst and Sarah Smith did a fantastic job, following up on the inquiry i did. Sarah was extremely knowledgeable and friendly during our conversation, i did love the overall experience!
Google
1.0/5
Aug 20, 2021
Google Ideal Image North Austin
The young lady working at the front desk was very rude and unprofessional. I asked questioned about my next appointment and she did not want to assist me. Her attitude was very nasty and it seems she simply just did not want to do her job. My tech for the laser hair removal was polite and patient but seemed to get frustrated toward the end. I do not ever want to return to the north Austin location. My experience at the South Austin location off Brodie was so much better.
Google
1.0/5
Aug 14, 2021
Google Ideal Image North Austin
They had me do a virtual consultation and then pay for the services prior to actually seeing me. When I went into have my services started I was denied by another virtual consultation. That time was a nurse who said I needed to be medically cleared first. Would I have known that prior to purchasing the packages I did I wouldn't have done it and paid in full for it and now I am trying to get a refund for them. More hassle than ever needed to be if you would have done regular consultations instead of virtual.
Google
1.0/5
Aug 10, 2021
Google Ideal Image North Austin
My experience there today was good. Tech was great. I was lied to in the beginning when signing up. I was told I would get 4 session of bbl because I was gonna go elsewhere for this and only got 3. I was also told that I was getting signed up for life time warranty on laser hair removal and follow up if needed would be free. Now I’m being told that there would a charge of I need addition follow up **** its been more than 2 days and NO ONE has contacted me regarding this. Even though the reply below states that they would contact me. This is why I stick to my 1 star.
Google
5.0/5
Aug 10, 2021
Google Ideal Image North Austin
very friendly and helpful
Google
5.0/5
Aug 5, 2021
Google Ideal Image North Austin
I forgot her name, but the woman who did my laser hair removal treatment was great. She talked to me the entire time and if I needed a break she understood. She made me feel comfortable.
Google
1.0/5
Aug 5, 2021
Google Ideal Image North Austin
Paid upfront for services I have yet to receive. I schedule appointments verify through the link…arrive at scheduled time only to be told I don’t have an appointment. Show them the verification email or text and still nothing but sorry you don’t have an appointment. Asked for refund and can’t get that either.
Google
5.0/5
Aug 4, 2021
Google Ideal Image North Austin
I am so impressed and grateful for the staff at this location! Sarah was so sweet and knowledgeable when booking my appointment for lip fillers! She was so helpful and patient when answering all of my questions and gave me some guidance on what to expect during the service! When I came in for my appointment she greeted me with a smile and even sparked up a great conversation with me while I was waiting! She went the extra mile to give me a brief tour of the spa and informed me of some amazing services they offer, that I’ll definitely be inquiring about in the future! Olivia is the one who I highly recommend booking with if you’re interested in getting lip fillers! She listened to what I wanted and gave me the best recommendations on what volume and size would suit my face! I felt more than confident in her ability to give my lips the most perfect, natural looking appearance! Not only was it quick, easy and painless, she also helped to calm my nerves and ease my anxiety by talking me through every step of the way! I am so in love and obsessed with the outcome and with the wonderful customer service experience I had with these amazing ladies! I am already looking forward to booking my next appointment and trying out different services at this spa! Keep up the great work!
Google
5.0/5
Aug 4, 2021
Google Ideal Image North Austin
Both ladies (receptionist & nurse) went above and beyond as they always do. Very friendly and helpful. I wouldn’t go anywhere else!!!
Google
5.0/5
Aug 2, 2021
Google Ideal Image North Austin
Susan was very helpful and informative. She was kind and advised me on the procedures that would best fit my needs. She let me know what would not be possible at Ideal Image and referred me to the dermatologist. I was happy with the payment options and financing offered to me. We even scheduled my first appointment and Susan advised how I should go about scheduling my next appointments. Great experience.
Google
3.0/5
Jul 31, 2021
Google Ideal Image North Austin
I never went in for an appointment. An issue with my previous contract was just corrected and they created 3 appointments and cancelled them right away. I supposed that just needed to happen to adjust the contract. My last two appointments I had made were cancelled by the location without notice. Sarah did not seem to know how to handle my apparent account issues, but Erin, thankfully stepped in and solved them. Thanks, Patty Z.
Google
5.0/5
Jul 29, 2021
Google Ideal Image North Austin
Very good I love
Google
5.0/5
Jul 27, 2021
Google Ideal Image North Austin
I’m not one to leave reviews (good or bad) but after the experience I just had with Olivia I feel like it’s necessary. I went in wanting natural looking lip filler & she gave me just that. She was thorough, professional, gentle & was able to answer all of my questions + calm my nerves. I am completely obsessed with the result & will absolutely be going back when it’s time. I highly recommend scheduling with Olivia if you want perfectly plumped lips & an overall amazing experience.
Google
5.0/5
Jul 27, 2021
Google Ideal Image North Austin
Breanne S explained the procedure and explained cost as was very efficient. I can't wait till I get call to set up my appointment.
Google
4.0/5
Jul 26, 2021
Google Ideal Image North Austin
The north Austin location was fantastic. The nurse who did my lazering was so thorough and didn’t rush through which is usually the experience I receive from the south location. The receptionist, was super friendly and everything was so esthetically pleasing.
Google
1.0/5
Jul 20, 2021
Google Ideal Image North Austin
I am disappointed that I have to wait months to get an appt. I was assured that I would be able to get an evening appt. I sign the paperwork only to find out all the evening appts are booked up until Sept. Had I known it was going to take this long to get started, I would NOT have gone through with it. I was told what I wanted to hear just to get the sale.
Google
5.0/5
Jul 20, 2021
Google Ideal Image North Austin
Courteous, friendly, professional, and efficient. I love about the employees at the North Austin location. The facility is impeccable.
Google
5.0/5
Jul 20, 2021
Google Ideal Image North Austin
It was amazing!
Google
5.0/5
Jul 15, 2021
Google Ideal Image North Austin
It was great 👍🏾very good information
Google
4.0/5
Jul 15, 2021
Google Ideal Image North Austin
I had an issue with my contract and I’m sure they were annoyed with me but they continued to help me and resolved the issue at hand. I appreciated that.
Google
5.0/5
Jul 13, 2021
Google Ideal Image North Austin
I had a wonderful experience at Ideal Image!! I just had my coolsculpting done and it was an amazing experience! All the staff is so friendly and my nurse Monica was knowledgeable and so kind!! Shout out to Clarissa at the front desk too, you’re awesome! Give this place a try, it will so be worth it! Can’t wait to see my results!
Google
2.0/5
Jul 12, 2021
Google Ideal Image North Austin
Saturday was my initial appt. of which I had waited for 3 months. It took less than 15 mins to determine that I did not qualify for the treatment I wanted. The screening process from 3 months earlier was faulty. However I was told my payments would begin immediately. Now I have to wait 30-60 days to be my money back. Bad business model. The staff was nice however therefore no one star rating.
Google
5.0/5
Jul 8, 2021
Google Ideal Image North Austin
Just completed 2 sessions of Ultherapy (full face last week and chin/neck this week). Monica Vasquez - the nurse who performed both of my procedures - is AMAZING! She is super smart and professional but also gentle, caring, and so great to work with! While the procedure is one of the most painful things I’ve ever done, Monica made the experience as easy as it could be. When I was really hurting, she would take breaks so I could recover before continuing. She listened and emphasized and told me stories from nursing school which kept us both laughing. I could keep going, but you get the picture. If you choose to have Ultherapy, I strongly encourage you request Monica as your nurse! As for the facility, it is VERY clean, well-lit, has state of the art equipment, and has other facial products and procedures available. It is also easy to get to this location from anywhere in the Austin metro area.
Google
1.0/5
Jul 6, 2021
Google Ideal Image North Austin
Once again I cant reach anyone to schedule an appointment. Its past time for my treatment which is reducing its effectiveness. Hair is growing back thicker than ever. Last time I left a negative review a manager called me back asap. This time when they finally call because I left a bad review I will inform them of my lawsuit case number I am filing because for the amount of money paid the service has been devastating. This is A HUGE RIP OFF. YOU CAN BUY YOUR OWN LASER DEVICE FOR UNDER $100!!! DONT FALL VICTIM LIKE I DID. I already ordered my own device and wont return here, not that I could get an appointment anyway. I have left two messages and called numerous times like I always have to do and have received no word back. If I am on a waiting list someone should have reached out to me. I WANT MY MONEY BACK NOW!!! IM SUING
Google
1.0/5
Jul 3, 2021
Google Ideal Image North Austin
Experience was fine but the fact you expect us to pay thousands up front before procedure or even walking into clinic is crazy! I’ve called around and No one else does that. It’s to bad because I wanted to use you for services.
Google
5.0/5
Jun 30, 2021
Google Ideal Image North Austin
Everyone was super helpful! The office was clean and organized. I will absolutely return!
Google
5.0/5
Jun 18, 2021
Google Ideal Image North Austin
I had an excellent experience! Everybody was friendly and professional- they explained the process and kept my comfort level as their first priority. I already recommended Ideal Image to my friends because of how things went.
Google
5.0/5
Jun 18, 2021
Google Ideal Image North Austin
My Ideal Image family!! I have been to locations in other cities, but North Austin is my permanent Ideal Image home! The staff and nurses are always helpful and so much fun. So far, I have gotten laser hair removal, BroadBand Light therapy, and Botox, and I am signed up for Ultherapy soon! Everyone does a perfect job on the procedures, and since they are all super fun, the visits are a blast. Way to go! I’m a member for life!!
Google
1.0/5
Jun 17, 2021
Google Ideal Image North Austin
Terrible
Google
4.0/5
Jun 16, 2021
Google Ideal Image North Austin
Morgan was very helpful and informative . She was knowledgeable and professional.
Google
1.0/5
Jun 16, 2021
Google Ideal Image North Austin
They are easily the worst group of people I have worked with. Never schedule appointments, always overbooked, they never call back even when you are on their waitlist, overall just a bad experience. Please avoid going here if you can. Once they take your money, they don’t really care about providing any service.
Google
1.0/5
Jun 7, 2021
Google Ideal Image North Austin
So disappointed, they just want your money!!! When I first began the process with them they were very friendly and willing to work with the times that I had available to book my consultation. After that, it was all downhill. First, my consulting ended up talking me into more treatments than I was wanting or knew I could pay, after thinking about it I opened a line of credit up with them for almost $3k, but I was excited. I had repeatedly said I can not wait to have my results by the time of my birthday ( in Sept). I made sure to ask several times how long do the results take and would there be enough time. She repeatedly told me it takes up to 3 months to see full results and that they are busy but they are extending their hours and I should have no problem getting my results by then. I told her I would love to be able to get in within 2 weeks and once again was told that should be no problem and how excited she was for me. Well, the next day came and no one called to book my appointment. So the next day I call ignoring the fact no one took the time to call a new client. I asked to book an appointment for Cool Sculpting and too much of my surprise they DO NOT have any openings till September!! I was in complete shock and didn't know what else to say but that I would like to speak with someone about this. I was directed to talk with the person that did my consultation. After 3 emails still nothing, I called back twice asking to speak to someone in management to discuss the wrongful impression I was given still no one would call me back. So now here I am 3 1/2 weeks later and have still no idea what is going on. The line of credit has been taken out and has hit my credit report and the account is active even after telling them I would like to cancel and take my business elsewhere. If you want my advice do let them sucker you into all the gilts and glam they just want your Money !!!!
Google
5.0/5
Jun 3, 2021
Google Ideal Image North Austin
The staff was very friendly and easy to work with. I am excited to have the cool sculpting done.