Austin North

6301 W. Parmer Lane
Unit No 507
Austin, Texas 78729
512-843-0020

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • The Austin North laser hair removal Ideal Image location opened in January 2005 and is conveniently located off of Mopac and Parmer Lane in North Austin. The area has a wide selection of restaurants and shopping and is located near the Domain and south of the Round Rock Outlets.
  • Our goal is bringing the most advanced laser hair removal technology, CoolSculpting, Ultherapy, and Injectables (Botox, Restylane, Juvederm, Kybella, Voluma, etc) to the area with an emphasis on providing exceptional customer service and patient care.
From Mopac
  1. Take exit to Parmer
  2. Go North about 1 mile to McNeil (HEB Grocery on left)
  3. Turn left on McNeil
  4. Make immediate right on 1st entrance
  5. Ideal Image on left across from Starbucks & Whataburger
3.8/5
3.8 /5
449 Reviews

Google
1.0/5
Nov 14, 2022
Google Ideal Image North Austin
First of all, It was hard to book sessions even after paying full amount for the services. And they cancel appointment without prior information. I applied numbing cream and took pain killers as suggested by nurse but after reaching there I have been told that they are canceling my appointment as they don’t have the technician. Nobody takes the onus and they don’t have further appointment which is supposed to be booked within 6-8weeks of first session. They giving me appointment after 3months. On top of it, I requested to talk to manager but nobody called back. I am feeling like I got cheated. I want my full amount refunded and I never recommend this place to go for any treatment. It’s highly disgusting and disappointing.
Google
5.0/5
Nov 8, 2022
Google Ideal Image North Austin
I had a great experience!!
Google
1.0/5
Nov 7, 2022
Google Ideal Image North Austin
I'm currently undertaking laser treatments at their parmer location. Though they do a good job with the teatment itself, I'm disappointed with their management. As per the agreement, I've paid upfront for all 10 treatments that they promised are going to be covered within my contract period. However, the scheduling team kept cancelling and postponing my appointments for random reasons. As a result I'm still due for more than half of my treatments while my contract is ending soon. I felt they are short staffed but was never discussed with me in the beginning. Since I never got a clear answer about their lack of staffs, I've no choice but to think that they are postponing these treatments on purpose, that way they have to only do a fewer treatments within the contract period. I also had no luck with them re. extending my contract! They suddenly became unreachable when I brought up that discussion. I'd not recommend this place at least for laser treatment. Go somewhere else where you dont pay for all treatments up front.
Google
5.0/5
Nov 2, 2022
Google Ideal Image North Austin
It was wonderful.
Google
1.0/5
Oct 31, 2022
Google Ideal Image North Austin
Nurse was great. Front desk clerk was not. Cancelled my next appointment without telling me. I found out when calling to reschedule she cancelled it. Customer service couldn’t get me routed to the correct person. I’m not seeing results like I feel I should and I’ve been going since February. I recommend laser hair removal but not from ideal image.
Google
5.0/5
Oct 28, 2022
Google Ideal Image North Austin
Was great everything was explained to me and I felt very confident that I was in good hands.i will be back for other services.
Google
5.0/5
Oct 28, 2022
Google Ideal Image North Austin
Mabel was absolutely amazing with my hair removal treatment of the face and underarms. She was knowledgeable and personable and I definitely recommend visiting Ideal Image and visiting Mabel!
Google
3.0/5
Oct 25, 2022
Google Ideal Image North Austin
Service was good. Front office was supposed to contact local manager, which has been request multiple times in the past, and no response from manager EVER!
Google
5.0/5
Oct 21, 2022
Google Ideal Image North Austin
Wonderful experience love the work that’s been done ladies treat yourselves
Google
5.0/5
Oct 19, 2022
Google Ideal Image North Austin
Professional and helpful!
Google
5.0/5
Oct 14, 2022
Google Ideal Image North Austin
My appointment with Mabel yesterday was top notch! We covered 3 areas and it went super quick. I hope I have Mabel each time. Absolutely loved talking with her throughout the process.
Google
5.0/5
Oct 14, 2022
Google Ideal Image North Austin
Great service and information! Very helpful
Google
5.0/5
Oct 12, 2022
Google Ideal Image North Austin
This is my second appointment, I can say... all the staff is friendly and professional, but a little smile could help with the anxiety that the treatment causes. So far satisfied with the experience and result...
Google
5.0/5
Oct 12, 2022
Google Ideal Image North Austin
I usually go to the south location, but had to go up North to fit me in sooner. Just like the South location the staff was very professional and friendly. They gave me some new information that made my day a little bit better, and of course after treatment I felt great the rest of the day.
Google
1.0/5
Oct 6, 2022
Google Ideal Image North Austin
Don't waste your money going here. They will cancel your appointments the day of or the day before. No point in booking your appointments months in advanced. When you first call to get info they will paint a picture like they are the best in the nation and they actually care. They are just another business trying to get your money.
Google
2.0/5
Oct 5, 2022
Google Ideal Image North Austin
I finished treatment and I'm now paying membership price for touch up. Not happy with end result. The staff seems over worked and last two visits I feel the techs have had to rush through treatment. The last girl did everything completely differnt from what I'm used to.
Google
5.0/5
Sep 29, 2022
Google Ideal Image North Austin
Super easy and great deals available. Everyone is always friendly and professional!
Google
1.0/5
Sep 26, 2022
Google Ideal Image North Austin
If I could give this rating zero stars, I would. My laser hair removal appointment was supposed to be my last in the contract. It was by far the worst session I've ever had. It was incredibly painful and when I told the nurse she continued and it was too late. I now have burn marks on my entire bikini and underarm area. It hurt so much I cried leaving the clinic and driving home. The nurse was obviously panicked and went over if it would blister or become exposed and what to apply. The nurse then told me she went higher in strength at the end of the session. Why wouldn't you warn or inform your patients?! I called and let the clinic know. For a service that it supposed to boost women's confidence I feel incredibly defeated and hurt. I can see the burn marks from where she specifically lasered, there are circles everywhere. It is so painful I can't even wear underwear. Showering in cool water was excruciating. I will never recommend this service or ideal image to anyone. Making appointments within my contract time during and after the peak of covid was a nightmare because they never had an appointment within the next 3-4 months, customer service has been horrible and now I'm actually hurt from my last appointment. I will never come back to an ideal image. I do not trust ideal image anymore. Update 2 months after I've posted this review: Still have received no compensation from the company. They only want to offer me an additional laser treatment for free (as if I would trust them at all at this point...) I still have scarring and darkened discoloration in my bikini area, inner thighs and lower abdomen. If you want to protect your body and self esteem DO NOT go to this place!
Google
2.0/5
Sep 23, 2022
Google Ideal Image North Austin
My experience with provider esthetician was GREAT. ALL of your providers are kind, knowledgeable and skilled. Your desk staff is helpful and friendly. It is your scheduling and treatment of existing clients to get appointments in a timely manner that prompts a low rating from me. You are consistently POOR at this. This appt was the third attempt. I was cancelled twice AFTER I had left my house an hour away from facility.
Google
5.0/5
Sep 23, 2022
Google Ideal Image North Austin
The North Austin location is really nice and the team is wonderful!
Google
2.0/5
Sep 23, 2022
Google Ideal Image North Austin
I started laser treatments in Gainesville Florida, and I was shocked to see so many negative reviews for Ideal Image because my experience there was great. And then I moved to Texas, and now I understand. I have had so many problems with them from the very beginning. Trying to schedule my first appointment after moving was an absolute nightmare. Finally got it scheduled, they cancelled on me with less than a day's notice, had to call corporate customer service to reschedule. At both local and corporate level they seemed baffled by the concept of 1. Me having a job I can't just leave on a whim 2. Having to drive two hours to get to them because the city I live in does not have an Ideal Image. Every cycle thereafter was slightly longer than the recommended eight weeks because of the difficulty in booking appointments. For the last two treatments on my contract I just had to white knuckle it because I could not get them to call the pharmacy to tell them to fill my numbing cream prescription for love or money. I tried to refill it, the pharmacy said they needed authorization from them, I called them asking to send it multiple times to no avail. Even so I wasn't going to write this review, I understand everyone is short staffed and struggling, but then today was the last straw. I had an appointment for touch-ups (did not even try to get numbing cream for this one). I thought I left in plenty of time, but I ended up getting routed through some twisted backroads to avoid backed up traffic while driving two hours from my home to this location, got there exactly fifteen minutes late. When I got there, the staff at the desk told me there was a fifteen minute rule and they had to reschedule me. Fine, rules are rules, though it is extremely galling to have an appointment cancelled for being fifteen minutes late when I've routinely had to wait a half hour or longer for service to start after arriving on time. But there are no appointments until December. At that point it will have been more than six months since my last contract treatment so they would have to drop the laser to the lowest intensity all over again, meaning it is unlikely to remove any hairs that weren't already removed. I said that wouldn't work and if I couldn't get in sooner I'd have to just cancel, at which point I was curtly told to call customer service and there was nothing to be done. The nurses who have treated me here were very kind and professional, which is why I am not rating this location one star, but wow, getting an appointment is like pulling teeth, and while today's cancellation may have been unavoidable I really could have done with some understanding for the situation.
Google
2.0/5
Sep 19, 2022
Google Ideal Image North Austin
The RN’s that do the laser hair removal at this location have all been very professional and very nice. However, my last two time points for treatments were canceled by the office because their staff couldn’t come in. My most recent treatment was rescheduled 3x because staff couldn’t make it in-one of those times I was almost there and then got called that they had to cancel. Each time they cancel/reschedule, it pushes your timeline to the point where now I only have time for one more treatment before my contract is up. I have contacted customer service to explain the situation and they have put a case in for a contract extension which I hope happens. This is a lot of money to pay and not be allowed to get the full number of treatments because of staffing issues which is out of my control. UPDATE 9/19: my contract was extended 60 days so that I could have 2 additional appointments.
Google
1.0/5
Sep 13, 2022
Google Ideal Image North Austin
I’m at my absolute whits end with this place. I bought 5 areas of laser hair at the beginning of 2022 and today I had my appointment cancelled on me FOR THE THIRD TIME. Mind you, when appointments are cancelled, you have to wait months before you can reschedule. In almost a year, I’ve only had 3 treatments because of low staffing at this location. I feel like my treatments aren’t even working because of how long I’m having to wait in between sessions. All they can offer me is nothing and a sorry. At this point, I FULLY regret choosing ideal image for my laser hair. I’m about ready to start the refund process. Don’t waste your money here because I’m stuck paying $5k for my appointments to be cancelled by staff day of (but it’s totally okay to charge me if I want to cancel without a 24hr notice??) I hate this place.
Google
1.0/5
Sep 9, 2022
Google Ideal Image North Austin
I paid 2000 for Ultherapy. But it’s almost impossible to talk to any of them after the paid. I called and waited over 15 minutes, nobody answered. Is it a scam? And I screen recorded the whole 15 minutes. Also, the way they use my documents to get an Ally loan is like a scam. I am Thinking about file HIPPA Complaints.
Google
5.0/5
Sep 9, 2022
Google Ideal Image North Austin
I was extremely satisfied with the two ladies that spoke to today and can't wait for my appointment. I will be recommending to my friends and family (provided the actual services are excellent) these services if they are interested.
Google
5.0/5
Sep 5, 2022
Google Ideal Image North Austin
everyone was nice!
Google
1.0/5
Sep 3, 2022
Google Ideal Image North Austin
I was lead to believe that I would be getting in for my PREPAID appointments quickly, Michelle was also VERY AWARE that I would be leaving the country on October 1 and would be gone until next summer. 100% of the appointments we scheduled after October 26th. After I would be out of the country. Then when I called to get my money back I was told tough luck.
Google
5.0/5
Aug 31, 2022
Google Ideal Image North Austin
Good but when you first call to inquire they pressure you right away to buy the treatments
Google
1.0/5
Aug 22, 2022
Google Ideal Image North Austin
Update as of 8/22 - still no response from Management, noones ever reached out. Get told every day they've sent a message to the manager and they are constantly out of office. Have even emailed the Area Manager Randu and still nothing as well. They wont give me anything except the run around and oh youll get a call back soon... been trying since 8/10 so yall tell me if you want to deal with this headache of a company who cannot return a phone call in 12 days Got a call to reschedule my appointment again. Was told to either come in today or be forced to wait another 8 weeks for an appointment in October. This was my 2nd appt to be cancelled, yet been paying every month for services that keep getting delayed. Had to rush in today and am still waiting for a call from a manager. Wasting money and being forced to rearrange my life around appointments ive booked in advance without so much as any accommodations or apology Update - have called every day for a week asking for a manager, they refuse to call me back and speak to me at all, and wont do anything. Ive asked for customer service complaint department, corporate number, everything, and absolutely noone will help me. Theyve also hung up on me MULTIPLE times- If i could give 0 stars I would. Save your money and time, they wont help you at all.
Google
1.0/5
Aug 16, 2022
Google Ideal Image North Austin
Revised post, my appointments keep getting rescheduled and I have not finished my treatment. They are now scheduling me at a different location. Do NOT come here. I am a second time customer, initially went to the ideal image in Pittsburgh, PA where I used to reside, finished my treatment with no issues. This location will cancel your appointments and this will prolong your treatment. I am now escalating to corporate for assistance in finishing my treatment.
Google
4.0/5
Aug 15, 2022
Google Ideal Image North Austin
Disappointed by your sales person.
Google
3.0/5
Aug 11, 2022
Google Ideal Image North Austin
Clean facility - was not able to complete full appointment due to running a little late but was within 15 min.
Google
5.0/5
Aug 11, 2022
Google Ideal Image North Austin
I had contacted IdealImage a few years ago but wasn’t ready to make a commitment. Today I responded to an add and was contacted within 5 minutes. I was transferred to a consultant within minutes and the experience was awesome. Great service!!
Google
1.0/5
Aug 7, 2022
Google Ideal Image North Austin
This company is suffering from being under-staffed, making getting an appointment almost impossible.
Google
5.0/5
Aug 5, 2022
Google Ideal Image North Austin
These five stars go out to Michelle, the receptionist at the front desk! She holds everything down at this clinic and is super helpful and easy to work with. She is great at accommodating you and is very sweet. They are lucky to have her
Google
1.0/5
Aug 3, 2022
Google Ideal Image North Austin
Totally misleading, no upfront pricing. Super wasted my and your time
Google
1.0/5
Aug 2, 2022
Google Ideal Image North Austin
I was unhappy with the final result after my treatment plan, told the ladies that I wasn’t happy. I have the life time plan that allows you touch ups but appointments are booked out 2 months. The first time the guy I spoke to didn’t actually save my appointment in the system so I ended up waiting 2 months for nothing and when I finally got an appointment SOUTH because I was willing to drive all the way south for an earlier appointment they cancelled on me!
Google
1.0/5
Aug 2, 2022
Google Ideal Image North Austin
Do not spend your money on Ideal Image. They are pushy, their contract fine lines are misleading and predatory. They will change your schedule at a moment's notice (without you confirming) and then blame you for not showing up. Their customer service is atrocious and the "executive" team is useless. I spent thousands of dollars here, only for ideal image to change my appointments then when I go to reschedule, I'm told that my services have "expired." YES YA'LL -- THEY ACTUALLY EXPIRE. Never in any of the med spas I've gone to has an expiration on a service worth hundreds of dollars. And then there's ANOTHER catch: Once you've bought the package, they'll tell you it takes MONTHS to schedule even the simplest procedures. They overpromise, they're understaffed, and it's evident that their policies are extremely predatory. I only tried this place out because I'm new to Austin but I am very much regretting ever coming here. Update on 8.2.22-- They have NOT reached out to me as "response from the owner" states as below. And the number they left with ext 2 leads me to a Spanish speaking prompter asking me to hold for the receptionist. Then it takes me to a voicemail box that is full. What a joke. I've already opened a case with Ally and the BBB. Cancel my contract, Ideal Image.
Google
5.0/5
Aug 2, 2022
Google Ideal Image North Austin
It is always great experience at Ideal Image, staff always with a big smile and very helpful with any inquiry, I go to both North and South locations at Austin and at both locations the staff is awesome!!!
Google
5.0/5
Aug 1, 2022
Google Ideal Image North Austin
Mable was AMAZING I had uneven lips and when I seen the results of the filler I was soooo happy the way it turned out. I love natural lips and she gave me the Perfect natural lip!
Google
5.0/5
Jul 14, 2022
Google Ideal Image North Austin
I had a great experience during my visit today! The atmosphere was clean and inviting. The lady at the front desk was kind, informative and professional. My treatment with the medical professional was outstanding. She listened to my skin concerns and educated me accordingly. Loved it every step of the way. Can’t wait until my next BBL treatment!
Google
5.0/5
Jul 14, 2022
Google Ideal Image North Austin
Great, as always.
Google
5.0/5
Jul 13, 2022
Google Ideal Image North Austin
Alyssa helped me with my membership sign up and she was amazing she took her time and she's very patient and she's a very good asset for you guys
Google
5.0/5
Jul 7, 2022
Google Ideal Image North Austin
During my experience they were very knowledgeable and took their time. She was patient with me to make my decision to go forth with using Sonobella and I love the interaction to communicate with with me.
Google
5.0/5
Jul 7, 2022
Google Ideal Image North Austin
I had a great experience here! Everyone is very professional and the front desk did a great job! Nurses and Everyone is super kind and caring at this office!
Google
5.0/5
Jul 5, 2022
Google Ideal Image North Austin
Mabel was great! My first experience was awesome! Rockin receptionist too!
Google
1.0/5
Jul 1, 2022
Google Ideal Image North Austin
I would give them 0 start cause they just take your money without any service they find 100 issues after signing the contract to refuse doing your service that you paid for it I don’t recommend this place at all
Google
5.0/5
Jun 30, 2022
Google Ideal Image North Austin
It was great! No complaints the girls were great!
Google
5.0/5
Jun 20, 2022
Google Ideal Image North Austin
Friendly and efficient!!
Google
1.0/5
Jun 16, 2022
Google Ideal Image North Austin
This place is a scam. They are thieves. I called because o wanted fillers while on break last year for thanksgiving. She sold me on this package deal. The time came and they didn’t have any appointments available until this year supposedly then when that time came they had to cancel because they didn’t have “the people to do it”. The appointment for the “free gift” also canceled because they had no one to do it. The biggest scam of it all is they have already charged the credit account for all the services they haven’t even rendered and Keep saying they won’t refund. So I’m supposed to pay on the credit account and I will never ever go to there to get any services?! That is absurd. I have Emailed and Called and the executive client care specialist never answers and had not emailed me. I want my money back to the credit account and that’s it.
Google
5.0/5
Jun 16, 2022
Google Ideal Image North Austin
Just the best! Shoutout to Hannah she is so nice and helpful!
Google
5.0/5
Jun 13, 2022
Google Ideal Image North Austin
Demetrius and Michelle were amazing! They made it fast and easy. I felt at ease and comfortable.
Google
1.0/5
Jun 8, 2022
Google Ideal Image North Austin
PAID $3500 FOR 6 SESSIONS...THEY CLOSED FOR COVID AND TOLD ME OUT OF LUCK TIME EXPIRED BIGGEST SCAMMER'S EVER
Google
5.0/5
Jun 7, 2022
Google Ideal Image North Austin
I enjoyed my consultation and excited to lose weight before employing the CoolSculpting service.
Google
5.0/5
Jun 6, 2022
Google Ideal Image North Austin
Very professional, very nice and friendly I like it very much every thing went perfectly.
Google
1.0/5
Jun 2, 2022
Google Ideal Image North Austin
Communication is horrible and the sales representative, “built my plan” without ever seeing the treatment area. A consultation over zoom is not an effective way to determine the amount of services needed and I recommend spending your money on a more quality experience.
Google
1.0/5
Jun 2, 2022
Google Ideal Image North Austin
When I signed my contract I was told that I would get 12 free sessions. It is very hard to get appointments from them. Every time I call they put me on hold for very long time. their mobile app does not work. I got only 4 sessions for 3200 dollars and they told me that your contract expired and you are considered fully treated you need to pay copay for touch ups.
Google
1.0/5
May 27, 2022
Google Ideal Image North Austin
I chose Ideal Image because it is a national franchisee. Recent moved to TX and disappointed in the reception & service at this location. After waiting a month, and poor reception when booking, I walked in today expecting service to be told my appt was cancelled with no notice. Heads up, even though a franchise, if you’re not from here TX requires specific healthcare requirements. You cannot book even a touch-up until you go thru the TX healthcare red-tape… good luck!
Google
1.0/5
May 23, 2022
Google Ideal Image North Austin
Couldn't even get a price on what their cooltone costs because I got transferred to three people. Why is there a different number to take the call, a different number to do a consultation, a different number to schedule, and a different number to the med spa. Really weird and honestly not worth the hassle. A number that goes straight to the med spa so I can just get an answer from the med spa would be much much better. No thanks ✋
Google
5.0/5
May 23, 2022
Google Ideal Image North Austin
Friendly staff they all made me feel very comfortable. I loved that everything was explained to me from the beginning of the appointment till the end. I am looking forward to my next appointments.
Google
1.0/5
May 23, 2022
Google Ideal Image North Austin
The WORST! Full of con artists who schedule appointments, cancel day before, or even reschedule you and you show up and whoops you aren’t on their books! I scheduled, got rescheduled, got cancelled on, calling to get rescheduled AGAIN and OH NO they said my contract was up. I’m not the only one this has happened to, it prompted me to leave this review in the first place. Out of so much money and I called and left messages after messages with the company trying to get the issue resolved but they called me one time in the middle of the work day with no extension or way to contact them. I’ve been on hold for half an hour every time, no one wants to help or cares. One appointment they said no one was working who could do it and they were booking into August (this was in April) I come in and they said the machine had a mishap and they would credit me another session because of the confusion. Staffing issues, poor customer service. No results, out thousands of dollars. Wouldn’t bring my worst enemy to a place like this. Businesses shouldn’t be run this way, it’s just wrong.
Google
5.0/5
May 21, 2022
Google Ideal Image North Austin
I have been coming here for years, but Louis has been by far my favorite! She makes an less-than-comfortable experience enjoyable with her positive energy and conversation! Every single time. I love her!!!
Google
1.0/5
May 17, 2022
Google Ideal Image North Austin
UPDATE (5/17/22): I missed a phone call (my carrier marked it as spam) and had a message and email telling me they are not able to issue me a refund for the services not rendered, but that I could able that balance to other services they offer. I replied to the email that this was unacceptable and wanted someone to call me back - that was 5 days ago (3 business days). They also told me to come to them directly with concerns - likely so that my account would no longer show up on their Google reviews…yeah, that’s not going to happen. Especially since there are PLENTY of other reviewers complaining about the EXACT same issue. This is something that literally any prospective customer needs to be aware of before signing a contract or choosing Ideal Image for their aesthetic needs/wants. —————————————— I shared a negative review two months ago and I did have someone reach out to me in February after leaving my review, but that was literally the only attempt to contact me. My review detailed about my $10k CoolSculpting packaging “expiring” and being told I needed to either buy more and get 6 of my remaining 8 sessions “free” or to re-sign my contract but have to use all 8 in one session. When the receptionist spoke with the owner and said I wanted my money back for the unused sessions, he relayed that she (receptionist) needed to submit a ticket to customer care requesting a refund bc I had been canceled on and rescheduled over a dozen times due to providers not being available. I am STILL waiting to be contacted by customer support for my ~$2800 refund. Take my advice and find another provider for your aesthetic needs - they never have enough providers to actually perform the procedures they schedule (even if they tell you that NOW they have enough providers) and will never follow up with you if you actually need something!
Google
3.0/5
May 17, 2022
Google Ideal Image North Austin
So I got laser hair removal on my bikini area several years ago, so touch ups now are cheaper. I've been getting touch ups for a long time, once or twice a year. This last session was completely unacceptable. From my past experiences, when I say to remove everything, they are very thorough and it lasts months. This time, instead of full coverage lasering, it was a bunch of evenly spaced spots of lazered areas that looked like poka dots. Perhaps only 30% was actually lazered off. What's worse is it started growing back after 5 days. Extremely dissatisfied, but giving 3 stars for past experiences that were much more favorable. Probably won't be back to this location, as the technician did an extremely poor job.
Google
1.0/5
May 17, 2022
Google Ideal Image North Austin
This is the worst experience from a service provider I’ve ever had.
Google
5.0/5
May 17, 2022
Google Ideal Image North Austin
So happy to be able to not shave with my laser hair removal treatments. The nurse or laser tech was very friendly and played music for the treatment room. Highly recommend Dimetri , He was super!
Google
5.0/5
May 11, 2022
Google Ideal Image North Austin
Love coming here for my laser hair removal services! Everyone is so nice and the nurses are always extremely professional.
Google
1.0/5
May 6, 2022
Google Ideal Image North Austin
This is a scam they need a class action law suite for not rendering services that people sign a contract for very dissatisfied and taking legal action with no refund
Google
3.0/5
Apr 28, 2022
Google Ideal Image North Austin
It’s very hard to get appointments and then I feel they sell you stuff without fully disclosing everything. I was sold stuff I didn’t need. Also they didn’t tell me how painful the procedure I had was going to be and didn’t prepare me. They could have let me know to take Advil before hand but nothing was told to me.
Google
1.0/5
Apr 26, 2022
Google Ideal Image North Austin
Waited months for appointment only to have it canceled 1 day in advance. Told they are now fully staffed but price went from 2450 to 3400 in 5 months. Really?
Google
5.0/5
Apr 25, 2022
Google Ideal Image North Austin
Staff is so friendly! Easy to schedule. Always explaining and answering all questions along the way!! Toootalllly keeping me comfy the whole time!!
Google
5.0/5
Apr 23, 2022
Google Ideal Image North Austin
Great customer service, the place is very clean. The staff is very friendly had a great experience.
Google
5.0/5
Apr 21, 2022
Google Ideal Image North Austin
I love the staff here at Ideal Image! They provide great service and answer any questions you may have. If you are feeling iffy about any treatment- I recommend visiting Ideal Image as they will make you feel comfortable and informed.
Google
1.0/5
Apr 20, 2022
Google Ideal Image North Austin
Pointless
Google
5.0/5
Apr 15, 2022
Google Ideal Image North Austin
I really love coming here for my hair removal needs. They are so professional and friendly. The salon is immaculate. Regardless of the area Im having treated, they always make me feel comfortable in an otherwise uncomfortable or awkward situation. Highly recommend for anyone to use the Parmer location for their services!
Google
5.0/5
Apr 13, 2022
Google Ideal Image North Austin
Lois was incredible! Very sweet! Great service 🙂
Google
5.0/5
Apr 13, 2022
Google Ideal Image North Austin
Michelle and Demetri were amazing! They made feel absolutely comfortable and were very quick and super friendly!
Google
5.0/5
Apr 12, 2022
Google Ideal Image North Austin
Lois is amazing! She makes me feel comfortable during my laser treatment. Now I book all my appointments with her!
Google
5.0/5
Apr 12, 2022
Google Ideal Image North Austin
They’re awesome! Loved my experience here!
Google
1.0/5
Apr 12, 2022
Google Ideal Image North Austin
This is so bizarre - I want to cancel my services and opened a case with them and Ideal image is holding my credit card money and I couldn’t even dispute the transaction as they make us sign a document - "it says even if you cancel services their is no need for ideal image to give your money back". Even with all this no one from ideal image reached out to me to ask any documents, its even hard to find a right person to talk about the case - they keep ending my call or just put me back in callers line. I did emailed them and yet you wont get any proper response. I wouldn’t recommend this at all. They just hold your 100's of dollars and never respond to you.
Google
5.0/5
Apr 12, 2022
Google Ideal Image North Austin
Goo
Google
5.0/5
Apr 11, 2022
Google Ideal Image North Austin
The women who work the front desk and the nurses are always so friendly, welcoming, and helpful. They're diligent with COVID precautions (wearing masks, taking temps, keeping everything clean) and I feel safe there. I've been very happy with my experience every time I'm there.
Google
1.0/5
Apr 11, 2022
Google Ideal Image North Austin
I came in for my first laser hair removal treatment today. I was so excited to get the process started! I waited for a few minutes, then I was told that I would need a medical evaluation by a virtual nurse practitioner. Upon learning I have a few keloids, the virtual practitioner told me I could not receive services. When I asked if I could be seen by someone in person to confirm this assessment, I was again left waiting until the resident nurse could come in. Upon seeing 1 keloid type bump on my upper arm, the nurse said I could not receive services. I am very disappointed at how this situation was handled. First, if keloids would make it impossible to receive treatment, this should have been a question on the intake forms…not after I had traveled across town during rush hour only to be turned away. Second, while the staff were polite, they were under-informed on how to move forward with me. I asked several questions and the main answer I got was “it’s policy.” They finally told me that I could get clearance from my dermatologist. However, they had no details or paperwork for this option. In order to resolve this issue, I would ask that you please put a clear section about keloids on the intake forms. That way clients can be informed of their options before the first appointment.
Google
5.0/5
Apr 9, 2022
Google Ideal Image North Austin
Lois was an amazing cheerleader!
Google
1.0/5
Apr 9, 2022
Google Ideal Image North Austin
I purchased a series of 3 bbl treatments last fall. When I was on the phone to make the purchase, I was told there was availability for my first appointment to be in October, just a week or two away. After I made the payment, I was told that the first available appointment was now in December. When I expressed surprise at this, I was told that there is a wait list and there’s “no way” I would have to wait that long and my December appointment would just be my second appointment. So I was discouraged from booking my second and third at that time. Imagine my surprise when I had to wait for that appointment because there were no openings. I scheduled my second appointment and again was told the next available was at the end of February over two months away. The woman at reception told me that they were hiring technicians and I would get a call as more openings became available. So, again, imagine my surprise when I received no call. During both of these wait times, I tried to contact the location and left messages only to be ignored. At my second appointment I was informed that I would not be able to use my third treatment because the pack was expiring before the next available appointment! When I asked if there was anything we could do for this, the receptionist said the manager would call me in the next day or two. This was several weeks ago and I have heard nothing. I understand that businesses get short staffed and scheduling is difficult. But I feel like I was ENTIRELY misinformed about availability just so I could fork over money for treatments that now I can’t finish? The lack of response is disappointing to say the least.
Google
5.0/5
Apr 8, 2022
Google Ideal Image North Austin
Wonderful I can’t believe how comfortable they make you feel
Google
5.0/5
Apr 8, 2022
Google Ideal Image North Austin
I was hesitant to post her name because people might request her and she won’t be available but Emilia deserves that I express how professional and patient she was throughout the whole treatment. Thank you so much. You rock Emilia!!
Google
5.0/5
Apr 7, 2022
Google Ideal Image North Austin
Dimitri and team are wonderful! After only two visits, I’ve already had at least 50% hair loss. I’ve gone from having to shave daily, to once (maybe twice) per week!
Google
5.0/5
Apr 7, 2022
Google Ideal Image North Austin
They are always wonderful! As a trans patient I love that they are also very inclusive and kind! Get work everytime and very efficient with time! I highly recommend to anyone reading this and I always reccommend them to friends and other trans people who are looking for these very helpful services!
Google
5.0/5
Apr 6, 2022
Google Ideal Image North Austin
Lois is such a wonderful tech! I showed up a bit late to my appointment and she was willing to get me in and complete all my services! I am having great results as well, and would absolutely recommend Ideal Image, and would recommend Lois for her services as well.
Google
5.0/5
Apr 6, 2022
Google Ideal Image North Austin
Great customer service
Google
5.0/5
Apr 5, 2022
Google Ideal Image North Austin
Leah is fabulous. Very kind and compassionate.
Google
1.0/5
Apr 4, 2022
Google Ideal Image North Austin
When I signed up and paid the membership fee, I was sold on the great schedule and weekend availability. Nobody mentioned in March that there was a wait lost for services until May. As soon as I found out [ from the preferred location], I asked for a full refund. They told me to call customer service and I did. It's been 2 weeks and no one has contacted me about this. I feel like if the person I had the consultation had told me there was a 2 month wait for services, I would have not signed up. While I wasn't lied to upfront. The omission is not very custermer service friendly. Please be aware of this when thinking of giving them money.
Google
5.0/5
Apr 4, 2022
Google Ideal Image North Austin
I've had a night and day difference with the laser hair removal. I feel so much more confident in my appearance. The receptionist and nurses are always kind, understanding and 100% professional. Dimitri is awesome! Can't recommend this location enough! 🙂
Google
5.0/5
Apr 4, 2022
Google Ideal Image North Austin
Awesome customer service!!!!
Google
5.0/5
Apr 4, 2022
Google Ideal Image North Austin
Demetri was wonderful. Professional. I love coming to this Ideal Image, they know what they’re doing and I love the results I’m seeing with laser hair removal!
Google
5.0/5
Apr 2, 2022
Google Ideal Image North Austin
Dimitri and Isaac were so wonderful to work with at the North Austin location!! Dimitri was kind and understanding and made sure I was comfortable during my laser hair removal session. Isaac was soo helpful with making sure that I had my future appointments booked and making me aware of the areas where my expiration date was coming up!!
Google
5.0/5
Apr 1, 2022
Google Ideal Image North Austin
Carissa was super helpful!
Google
5.0/5
Mar 31, 2022
Google Ideal Image North Austin
It was great experience for me. The nurse was patient and understanding.
Google
5.0/5
Mar 31, 2022
Google Ideal Image North Austin
The staff always use great care!