Austin North

6301 W. Parmer Lane
Unit #507
Austin, Texas 78729
512-843-0020

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • The Austin North laser hair removal Ideal Image location opened in January 2005 and is conveniently located off of Mopac and Parmer Lane in North Austin. The area has a wide selection of restaurants and shopping and is located near the Domain and south of the Round Rock Outlets.
  • Our goal is bringing the most advanced laser hair removal technology, CoolSculpting, Ultherapy, and Injectables (Botox, Restylane, Juvederm, Kybella, Voluma, etc) to the area with an emphasis on providing exceptional customer service and patient care.
From Mopac
  1. Take exit to Parmer
  2. Go North about 1 mile to McNeil (HEB Grocery on left)
  3. Turn left on McNeil
  4. Make immediate right on 1st entrance
  5. Ideal Image on left across from Starbucks & Whataburger
4.0/5
4.0 /5
217 Reviews

Google
1.0/5
Jun 7, 2021
Google Ideal Image North Austin
So disappointed, they just want your money!!! When I first began the process with them they were very friendly and willing to work with the times that I had available to book my consultation. After that, it was all downhill. First, my consulting ended up talking me into more treatments than I was wanting or knew I could pay, after thinking about it I opened a line of credit up with them for almost $3k, but I was excited. I had repeatedly said I can not wait to have my results by the time of my birthday ( in Sept). I made sure to ask several times how long do the results take and would there be enough time. She repeatedly told me it takes up to 3 months to see full results and that they are busy but they are extending their hours and I should have no problem getting my results by then. I told her I would love to be able to get in within 2 weeks and once again was told that should be no problem and how excited she was for me. Well, the next day came and no one called to book my appointment. So the next day I call ignoring the fact no one took the time to call a new client. I asked to book an appointment for Cool Sculpting and too much of my surprise they DO NOT have any openings till September!! I was in complete shock and didn't know what else to say but that I would like to speak with someone about this. I was directed to talk with the person that did my consultation. After 3 emails still nothing, I called back twice asking to speak to someone in management to discuss the wrongful impression I was given still no one would call me back. So now here I am 3 1/2 weeks later and have still no idea what is going on. The line of credit has been taken out and has hit my credit report and the account is active even after telling them I would like to cancel and take my business elsewhere. If you want my advice do let them sucker you into all the gilts and glam they just want your Money !!!!
Google
5.0/5
Jun 3, 2021
Google Ideal Image North Austin
The staff was very friendly and easy to work with. I am excited to have the cool sculpting done.
Google
1.0/5
Jun 3, 2021
Google Ideal Image North Austin
I wish I could give less than 1 star. First off it’s difficult to make an appointment. I had to leave a couple of messages and call again to get one. I’ve tried making an appointment just for a touch up. They are booked out 3 months. Well appointment time gets near and I got scheduled to work so I need to reschedule. They tell me I have to wait another 3 months bc they are booked out and are short staffed. I’ve requested to speak to a manager and the lady told me she’s not available and will need to call me back. Has anyone called back... no. This is such poor customer experience. Definitely do not recommend!!
Google
5.0/5
Jun 1, 2021
Google Ideal Image North Austin
Renee, is my most favorite lady. She is dedicated and so nice.
Google
1.0/5
May 31, 2021
Google Ideal Image North Austin
Zoom consultation with Kelly, very professional but pressured me to pay for services on the spot without scheduling. She said I’d schedule with the clinic after payment but I insisted on speaking with them first. Turns out I’d have paid today and been scheduled no sooner than February, 2 months away! Not cool! Glad I said no. Called a plastic surgeon I know (WellSpring Plastic Surgery, Inc)and was scheduled for next Tuesday, Dec 1 and for $800 less. Exact same services.
Google
5.0/5
May 27, 2021
Google Ideal Image North Austin
Great customer service
Google
5.0/5
May 27, 2021
Google Ideal Image North Austin
Nurses are terrific
Google
5.0/5
May 27, 2021
Google Ideal Image North Austin
Logan was so helpful and explained everything perfectly
Google
1.0/5
May 24, 2021
Google Ideal Image North Austin
Horrible. I would not recommend your services. The lady who did my zoom meeting was too aggressive and push. Even if your services was the cheapest in the market i would not close the deal. I do not like the aggressive approach when im trying to buy a service, this reason makes me not sign with your company.
Google
1.0/5
May 19, 2021
Google Ideal Image North Austin
If I can give this location a zero star I will , they are literally the worse ! I made a big mistake by paying in advance , and everything after that was a nightmare, they don't have enough personal and they will schedule me and call me on day prior to my appointment to cancel it , they did this 3 times to me in two months , the manager is very rude and will not even apologise to you for any mistake they do , because you already paid the whole service in advance and you can't get your money back . Stay away from this company!!! Fatima D
Google
5.0/5
May 11, 2021
Google Ideal Image North Austin
It’s been a great experience since my first video consultation. Staff was nice and courteous. The nurse who did my treatment answered all my questions and explained what I was to expect during and after treatment. So excited to see my final results!
Google
1.0/5
May 10, 2021
Google Ideal Image North Austin
Renee is awesome! If Renee wasn’t there I wouldn’t EVER step foot in this spa! Sarah (front desk) is unprofessional & she’s a poor communicator! Sarah is fake-nice to some ppl! The last time I spoke with her over the phone; she hung up in my face! I’m super disappointed that I have to deal with Sarah. Not to mention, she only share discount info or accept the special discounts with a certain group of people! 😡 I pay too much money to be getting subpar Customer Service and disrespect!!!! I’m still waiting on a call back from Sarah to book my appointment with Renee! 😡
Google
5.0/5
May 7, 2021
Google Ideal Image North Austin
Thank you for your excellent support! We’re so thankful for all of our medical professionals and all of your expertise.
Google
3.0/5
May 5, 2021
Google Ideal Image North Austin
I shouldn’t have to call this place 20 times just for someone at the front desk to pick up the phone.
Google
5.0/5
Apr 29, 2021
Google Ideal Image North Austin
I love my lips! My filler accomplished exactly what I wanted it to.
Google
5.0/5
Apr 29, 2021
Google Ideal Image North Austin
I am very happy. The facility was clean, staff was very friendly and explained the entire process to me. I will be returning for sure.
Google
5.0/5
Apr 27, 2021
Google Ideal Image North Austin
Love, Lee Kayce she is great! Proffessional and made me feel very comfortable!
Google
1.0/5
Apr 22, 2021
Google Ideal Image North Austin
It’s impossible to get an appointment. You can’t look at the availability until you buy a package. You spend thousands of dollars on the package and their are no appointments. It’s a scam.
Google
5.0/5
Apr 20, 2021
Google Ideal Image North Austin
Ideal Image is always friendly comforting. I field at home and safe.
Google
1.0/5
Apr 14, 2021
Google Ideal Image North Austin
The staff in the front can be short and choose when to be nice to customers. The nurses have been absolutely amazing. Great conversations while getting cool tone treatments. I would say the overall look didn’t change much. Would never recommend cool toning to anyone. Waste of money. I have done a lot of stomach tightening and weight loss procedures and cool toning was a waste of time and money. The most change was my core got stronger. But no visual effects.
Google
5.0/5
Apr 14, 2021
Google Ideal Image North Austin
The nurse that did my treatment today was fantastic!! I believe her name was Lee Kasey from the North Austin location on Parmer Lane. Every time she takes care of me she is personable, professional, extremely thorough, and moves quickly (my preference). She is consistently the best nurse out of the others I've seen.
Google
5.0/5
Apr 10, 2021
Google Ideal Image North Austin
Clarissa and Lee are just amazing! This was my first session and I felt right at home as soon as I arrived. They were patient, so kind and attentive to my questions and truly made me feel right at home. The facility is also so squeaky clean! lol and I truly appreciated their service to help me through this new journey of mine. Thank you Clarissa and Lee, y'all are the best!
Google
5.0/5
Apr 10, 2021
Google Ideal Image North Austin
Excellent! Always very understanding and kind.
Google
4.0/5
Apr 9, 2021
Google Ideal Image North Austin
It was fast and easy, but more painful than I expected. I thought a numbing cream was used, but I wasn’t offered it.
Google
5.0/5
Apr 8, 2021
Google Ideal Image North Austin
Best service I have ever had at ideal image. They provided me with so much information and got all my questions answered. She was very professional and did not try to up sell me, she offered her personal opinion and made great recommendations. I will come back and always request Lee!
Google
5.0/5
Apr 7, 2021
Google Ideal Image North Austin
I'm a first time client and my experience was very good. The staff was friendly and attentive. I felt comfortable asking questions.
Google
5.0/5
Apr 7, 2021
Google Ideal Image North Austin
Facility is always clean, staff is very helpful and friendly
Google
5.0/5
Apr 2, 2021
Google Ideal Image North Austin
100 % Customer satisfaction. Great staff and very professional. Top of the line customer service. They even stayed late past closing time to assist me. Love it! THANKS A MILLION! You have created a loyal customer for life.
Google
5.0/5
Mar 31, 2021
Google Ideal Image North Austin
Everything was excellent, attention, safety and very well mannered staff I loved it
Google
1.0/5
Mar 26, 2021
Google Ideal Image North Austin
The nurse was very kind. She took good care of her and did her job very well, but the receptionists are very rude and respectful and yell at people with no ethics to serve the customer.
Google
5.0/5
Mar 26, 2021
Google Ideal Image North Austin
Very easy, painless experience.
Google
5.0/5
Mar 25, 2021
Google Ideal Image North Austin
very good experiences. professional staff. excellent results. I recommend if you have any interest at all.
Google
5.0/5
Mar 20, 2021
Google Ideal Image North Austin
Monica was great and so professional! Scheduling is the only painful part of this company. If you can plan ahead and reserve a time, the visit itself goes super quickly. Don't let the lower star reviews deter you from choosing this location. Everyone treats me with kindness and respect.
Google
5.0/5
Mar 19, 2021
Google Ideal Image North Austin
I felt very comfortable and put at ease with how nice everyone was.
Google
5.0/5
Mar 19, 2021
Google Ideal Image North Austin
It went so smooth from the front to the back everyone was sweet and everything was explained!
Google
5.0/5
Mar 18, 2021
Google Ideal Image North Austin
Awesome
Google
5.0/5
Mar 16, 2021
Google Ideal Image North Austin
Loved ❤💯
Google
5.0/5
Mar 15, 2021
Google Ideal Image North Austin
Amazing results even with 1 syringe of juvederm
Google
5.0/5
Mar 12, 2021
Google Ideal Image North Austin
Other than the time I went to your south Austin location, I always have a great experience at Ideal Image. I also really like your membership program too. The staff members are always courteous and efficient.
Google
1.0/5
Mar 9, 2021
Google Ideal Image North Austin
Almost impossible to get an appointment there and they are extremely inflexible with clients. I have an appointment scheduled at 12:30 for two services and I was trying to push it for 10 minutes and only do one service instead of two which would reduce the time in half since I was going to go with the smaller area, the person who was helping me on the phone was so rude about it and refused to work with me so I had to cancel the appointment that I had made three months in advance given that was the only time available and now I would have to wait for two more months for another appointment. Very unaccommodating!!
Google
5.0/5
Mar 8, 2021
Google Ideal Image North Austin
Very good experience
Google
5.0/5
Mar 8, 2021
Google Ideal Image North Austin
Lisa Shoemaker did a great job explaining the process of having Botox. As a person very new to the process, I appreciated her insight and recommendations.
Google
5.0/5
Mar 4, 2021
Google Ideal Image North Austin
Rene did my laser today and honestly was so great to me. I purchased a large area and she made my experience very pleasant, I’m so excited to see my end results. Thank you for being a completely awesome staff. Ideal Image North Rocks!!
Google
1.0/5
Feb 24, 2021
Google Ideal Image North Austin
I have tried and tried and tried to understand and be patient with this place. When I did my consultation she talked me into actually doing it and I got a loan through the ally with her and then a few weeks go by and I had changed my mind and I called to cancel everything and they said they would call me back it is now February 25 and I did this back Early January and my first appointment is not scheduled till after March 25 by the way and I have called and called and called to cancel and they have a different excuse each time and I’m getting really frustrated because the first payment on the loan is due and I want to cancel everything but every time I call they say they need to talk to their manager so I asked to talk to the manager and then they say that the manager is not in I want someone to actually talk to me so I can get this figured out definitely do not recommend. They made sure they got that money though.
Google
1.0/5
Feb 23, 2021
Google Ideal Image North Austin
After only a week after my injections, my face looks exactly like it did before the fillers. Very disappointed
Google
5.0/5
Feb 8, 2021
Google Ideal Image North Austin
The staff is friendly, helpful, and professional. I refer people at every opportunity.
Google
5.0/5
Feb 6, 2021
Google Ideal Image North Austin
Just had my first visit today and Renee was great! She took her time answering all of my questions and made me feel really comfortable
Google
5.0/5
Feb 4, 2021
Google Ideal Image North Austin
My experience 10 years ago and my experience so far this year have been fantastic. I feel like the staff goes to great lengths to prepare me for each appointment. The front desk team has always made things very easy when it comes to scheduling or rescheduling if need be. Great experience overall
Google
5.0/5
Feb 3, 2021
Google Ideal Image North Austin
The staff was super nice, professional, attentive, and very accommodating as always!
Google
5.0/5
Feb 3, 2021
Google Ideal Image North Austin
Agent thoroughly explained everything
Google
5.0/5
Jan 31, 2021
Google Ideal Image North Austin
It was amazing!
Google
5.0/5
Jan 26, 2021
Google Ideal Image North Austin
Callie is remarkable ! Very professional, talks you through the process and is very accommodating. I’ve never had hair removal before but she makes the procedure a good experience. Very friendly, and encouraging. I would highly recommend this place and go see Callie !
Google
5.0/5
Jan 21, 2021
Google Ideal Image North Austin
Google
5.0/5
Jan 18, 2021
Google Ideal Image North Austin
People are kind, helpful and friendly although it is their job. I love the attention and it feels amazing to feel good about myself. Ideal Image gives that to me and love them. MRL
Google
5.0/5
Jan 6, 2021
Google Ideal Image North Austin
Christa was awesome and very patient. She was nonjudgmental and will to help with any questions I had.
Google
5.0/5
Dec 28, 2020
Google Ideal Image North Austin
Renee was professional and did a great job! From the consultation over zoom to checking out, the wait was short and the office was efficient.
Google
5.0/5
Dec 28, 2020
Google Ideal Image North Austin
The women who work the front desk and the nurses are always so friendly, welcoming, and helpful. They're diligent with COVID precautions (wearing masks, taking temps, keeping everything clean) and I feel safe there. I've been very happy with my experience every time I'm there.
Google
5.0/5
Dec 26, 2020
Google Ideal Image North Austin
Ideal is always great at contacting and it is the only laser hair removal place I trust 100%
Google
5.0/5
Dec 25, 2020
Google Ideal Image North Austin
Amazing experience !! Hands down the best person who made my experience so quick having laser hair removal in a sensitive spot. She made it super relaxed and painless process
Google
1.0/5
Dec 14, 2020
Google Ideal Image North Austin
I am new to Texas, a transfer from Coral Springs, Florida. Whereas in Florida the staff there were professional, courteous and honest. Scheduling and/or rescheduling was easy, and sufficient for the services being rendered. Laser hair removal every 6 weeks like clockwork. I move to Texas, due to COVID, end up at this specific location only because it’s literally the only one nearest to me, some 40 miles away. I told them and even called customer service asking for my money back because I’m being told my appointments are going to be 8-10 weeks apart. I did not sign up for that. Customer service was able to squeeze me in one time after waiting on hold for over an hour but my other two appointments have been 2 months or more apart. When I call to get rescheduled and they always say they don’t have the availability but when I’m there it never seems busy so I’m confused. It’s ridiculous to pay so much money for one thing and end up with something completely different. It’s fraudulent to wrap these packages in pretty bow just to open it up to a pile of s***. I’d rather fly back and forth to Florida then to go to this facility. I’ll be transferring out at the first opportunity I get. UPDATE: so I show up at my appointment at 9:20 on Saturday Dec 12, to find out that someone else’s appointment was supposed to be scheduled at that same time and was accidentally canceled in the system. It obviously created some form of dilemma at the front desk however they said they were going to see both of us. I’m not sure if they blamed me for the screwup of their system or not however, during my session I endured some very painful lasering for my Brazilian hair removal. As I’m explaining to her that this is more painful than normal she continues. I’m finally done, and as I’m walking out I’m sitting in my car waiting for the pain to subside, but it just intensifies even more. It started feeling like she actually burned me. At this point I’m in extra excruciating pain extremely embarrassed and uncomfortable. I go back inside in tears to explain to them what I was feeling. As the nurse who added me on that day try to make it seem like I was not burned she didn’t asked me to email her pictures of day-to-day updates of my vagina to see the progress of the burn. Needless to say I have not sent one picture because it is so embarrassing! I have open wound burns on my private area and I will never return to this facility again. Gave it 1 star because I had to. PS. I know these five star review were’s aren’t actual people just friends family trying to keep the review positive for this office because it truly sucks.
Google
5.0/5
Dec 13, 2020
Google Ideal Image North Austin
Everything was great. If I had to complain I would say the chair & the position I was in for the cool sculpting to my abdomen was very Uncomfortable. I had a bad Back ache the next day.
Google
1.0/5
Dec 12, 2020
Google Ideal Image North Austin
This location is just difficult to work with, I’ll never get another service from ANY Ideal Image location, EVER AGAIN. They make sure to get the money, but getting an appointment for the actual service you’ve paid for, good luck. (Just to be clear, it was difficult before COVID, the pandemic just made it worse)
Google
5.0/5
Dec 10, 2020
Google Ideal Image North Austin
Monica was AMAZING. The best experience I have had yet all thanks to her thoughtfulness and thorough treatment!!
Google
5.0/5
Dec 9, 2020
Google Ideal Image North Austin
The receptionist, Stephanie, was very friendly and personable. She was professional and incredibly thorough. I don’t remember the tech’s name but she was very nice and the session went quickly. I’ve transferred to this location from another state and I’m so happy with my experience! Thank you!
Google
5.0/5
Dec 7, 2020
Google Ideal Image North Austin
Good people doing an excellent job.
Google
5.0/5
Dec 7, 2020
Google Ideal Image North Austin
Love love love this place, my face looks fantastic!!! All the sun damaged brown spots and broken capillaries are gone. First you are warmly welcomed by Clarissa or Stephanie and then my treatments were done by the sensational Nurse Renee. I will not go anywhere else. Nina
Google
5.0/5
Dec 7, 2020
Google Ideal Image North Austin
Friendly staf. Very helpful!
Google
5.0/5
Dec 7, 2020
Google Ideal Image North Austin
OMG I LOVE Idea Image, I have gotten so many compliments on my face. All of my sun damage and broken capillaries are gone and I feel so good. First you are greeted by either Clarissa or Stephanie who are so wonderful and then Renee is the ever fantastic Nurse who does my treatments. I will NOT go any where else!!!! Nina
Google
5.0/5
Dec 3, 2020
Google Ideal Image North Austin
Renee is awesome!!!!! She’s literally so quick and made my experience as painless as possible! Thank you Renee and thank you ideal image!!!
Google
5.0/5
Dec 3, 2020
Google Ideal Image North Austin
First of all let me just say...Monica at Ideal Image is PHENOMENAL. I’m getting my Brazilian done and let me tell ya- not a fun one to endure pain wise but it’s so worthwhile! Monica is incredibly patient, detail-oriented, and encouraging. She never once made me feel bad about needing breaks during my session and she motivated me to persevere through the more painful moments. The entire ideal image staff is so kind and professional. I would highly recommend getting a service done here, you won’t regret it! Ask for Monica!!
Google
5.0/5
Dec 2, 2020
Google Ideal Image North Austin
Wonderful experience. Renné was very professional knew what she was talking about and I would highly recommend.
Google
5.0/5
Dec 2, 2020
Google Ideal Image North Austin
I had Renee for both of my cool sculpting session thus far, and I must say how impressed I am with Ideal Image. Very welcoming, friendly and though I was literally freezing, was warmed by the staff.
Google
5.0/5
Nov 27, 2020
Google Ideal Image North Austin
Lee is amazing! Stephanie at the front desk is super sweet and very informative when I asked about all the specials they were having for Black Friday. I’ve been coming here for years before Anna moved away. Loved her too!
Google
5.0/5
Nov 21, 2020
Google Ideal Image North Austin
Lee is the best! She Doesn’t get annoyed at my million questions and is very informative! I will request her everytime if she’s willing 😜 appts run on time and everyone is very friendly and helpful in a timely manner!
Google
5.0/5
Nov 15, 2020
Google Ideal Image North Austin
I felt comfortable. I didn’t feel like there was anything wrong with my body, and the people I’ve spoken with so far have been extremely helpful!
Google
5.0/5
Nov 5, 2020
Google Ideal Image North Austin
I had a horrible experience with laser prior to Ideal Image. This place fixed my face (literally). The nurse that mostly did my treatment is Lee, she is amazing!!! I highly recommend her! Love all the staff at Ideal Image 🙂
Google
1.0/5
Oct 29, 2020
Google Ideal Image North Austin
I took a loan out with Ideal Image of $1400 and I decided I don't want to do the procedure anymore. Ideal Image is refusing to give the bank their money back and says I need to pay it even though I didn't get the service done and they didn't use any of their products. They're stealing my money and it's wrong.
Google
5.0/5
Oct 28, 2020
Google Ideal Image North Austin
At first I was unhappy with my laser hair removal treatments and I had about 5 sessions left and wasn’t seeing the results that I was hoping to see until my encounter with Monica. At my very first session with Monica I expressed to her my concerns about not seeing the results that I was hoping to see since I am so close to the end of my sessions. She listened to my concerns and it was like a miracle because after my first session with Monica within a few weeks I could see major differences. She is a very sweet lady, always smiling, very professional, and she communicates to you everything she is doing. I am very happy that I am able to continue all my sessions with Monica.
Google
1.0/5
Oct 27, 2020
Google Ideal Image North Austin
I did not have a very good experience! This was my very first experience with fillers ever and I was told on the phone it would last up to 2 years. So I subsequently paid over the phone with my credit card because she stated they are not taking payments at the location where I would be getting the filler done. When I was in the chair to get my filler done I asked again “how long does it last” and Lee stated 6-12 months. I was very shocked and upset because the girl on the phone told me up to 2 years. It appears Ideal Image is running a racket and I’m sure the State of Texas Attorney Generals office would like to hear about this. Not happy about this at all!
Google
1.0/5
Oct 24, 2020
Google Ideal Image North Austin
Over promise. Horrible customer service.
Google
5.0/5
Oct 22, 2020
Google Ideal Image North Austin
Amazing and professional staff. I have been a client for almost 3 years now and Lee is the best, she is very knowledgeable and attentive. Highly recommend them!!!
Google
5.0/5
Oct 15, 2020
Google Ideal Image North Austin
Very friendly and easy going
Google
1.0/5
Oct 7, 2020
Google Ideal Image North Austin
I had an appointment for two treatments but they forgot one and I only hurt the appointment for a treatment, nobody noticed me, I just got it. wasting my time. I am very upset. Nobody helped me solve it, they just didn't ask to do the whole deal.
Google
5.0/5
Oct 7, 2020
Google Ideal Image North Austin
I had a great experience! Everyone was very kind and relatable. We were going over payment plan options and I kept getting denied for a loan but we were able to do a third option that allowed me to pay some money down now and reasonable monthly payments. Thank you so much, im so excited to start the treatments!
Google
5.0/5
Oct 3, 2020
Google Ideal Image North Austin
My experience at Austin North has been wonderful. I've worked with several technicians and they have all been great. The front desk staff is fantastic. Super efficient and easy process. Great experience!
Google
4.0/5
Oct 2, 2020
Google Ideal Image North Austin
Update: I finally got in to the office for my treatment plan on September 25th. I found the employees to be extremely nice and helpful. The place was very clean. They followed covid regs to a T. The nurse practitioner that worked with me did fabulous work. So my complaint is regarding how customer service was handled by the corporate office. I will go back to this facility in the future! On August 12th I signed up to have $2500 of work performed. I was given a date to have some of the treatment done on October 7th. I was told that the office that I would have the work done would contact me to schedule the other procedure. As of September 15th I have not heard anything from the North Austin facility. Two weeks ago I called to get the procedure scheduled or to change the work due to my upcoming wedding and I was told that they would work on a new plan and call me. As of September 15th I have not been contacted. For the last two days I've called numerous times, been on hold for 47 minutes, 30 minutes, etc. with no one ever answering. I paid $1000 down and have began making payments on the balance of $1500 and have not had one single treatment. Since I contacted Ideal Image I found another company, that has been more than grateful to have me as a customer. I"m going to them for facials and fillers. They are so nice and helpful where Ideal Imagine seems to care less. I'm out $2500 to a corporation that does not care about me, just the money. I do not recommend Ideal Imagine and I wish I had not done business with them. I've called them numerous times trying to work with them with no response. I finally went on line and requested service as a new participant and received a call back almost immediately. That's the only way I've been able to speak with anyone at this company. I was told that I would receive a call with in 24 hours. So far after 10 hours I have not been contacted. All I can say is that this company is absolutely terrible and I do not recommend them. I personally wish that I had found the other company that I went to today for a facial before I spent my money at Ideal Image. If you want good customer service and a company that cares call someone else!!!
Google
5.0/5
Oct 1, 2020
Google Ideal Image North Austin
Ideal image has amazing staff who always make me feel like I'm in great hands. From the time I walk in and see Clarissa at the front desk to when Lee sees me. I trust Lee 100% to do my injections, she is amazing. Everyone wore masks and temperature check was done immediately so I felt very safe. New manager, Stephanie introduced herself and assured me I would be well taken care of, she didn't disappoint.
Google
5.0/5
Sep 29, 2020
Google Ideal Image North Austin
Kali(I’m sorry if I spelled that wrong) did my lips here and she did such a good job!! I had had them done one before when I lived in Georgia and I was in pain the whole procedure. Kali did such a great job and I wasn’t in pain and they look amazing!! The receptionist/nurse at the front was literally the nicest person too!! Definitely going back to them even though it’s a bit of a drive from San Antonio.
Google
4.0/5
Sep 29, 2020
Google Ideal Image North Austin
Good service.
Google
3.0/5
Sep 28, 2020
Google Ideal Image North Austin
The medical professional was very nice and quick. Unfortunately, i had burn marks on my face in places that do not have hair after service. I still have the scars. But, my hair has lessened.
Google
5.0/5
Sep 19, 2020
Google Ideal Image North Austin
I went in for Botox, and it was such a pleasant experience!love you guys!!
Google
5.0/5
Sep 14, 2020
Google Ideal Image North Austin
It was really a great improvements that I've been seeing from session after session. I can see most amount of hair stops growing back and the results are amazing. All the staff here are very cool, friendly and hardworking people as I can say this because they put their best efforts to make their clients tremendously happy. I will definitely recommend this clinic to my friends and family in first place.
Google
5.0/5
Sep 2, 2020
Google Ideal Image North Austin
I had the most amazing experience at this location. Clarissa & Adrian were super friendly at the front end & helped me decide what treatments were best for me. Lee did my treatments & I will most definitely be back & ask for her. She made me feel super comfortable & let me know up front what to expect. She also had Callie, Monica & Renee take a peek to confirm her work & they all made me feel so great! THANK YOU LADIES!!! I needed that ! I will most definitely recommend this location & staff to all my friends.
Google
5.0/5
Aug 22, 2020
Google Ideal Image North Austin
Great! Very cool, sweet staff!
Google
5.0/5
Aug 18, 2020
Google Ideal Image North Austin
Amazing like always!
Google
5.0/5
Aug 18, 2020
Google Ideal Image North Austin
Sharon is the literal bomb and is so helpful ❤️
Google
3.0/5
Aug 17, 2020
Google Ideal Image North Austin
The nurses are great but the sales people need to be more clear on the services they sale. I thought I was getting free underarm hair removal and turns out I only get 1 didn’t find out until my second treatment. For the price I paid I feel robbed
Google
1.0/5
Aug 15, 2020
Google Ideal Image North Austin
A loan was opened for me and the sales lady never once mentioned the word loan in the conversation. She sent me a document and didn't give me time to look over it. She asked me to just sign it while she was on the phone with me. She also told me that she wouldn't give me the discount if I took the time to think about it. She asked me how much I'm willing to pay per month, what my salary was and just decided the cost of the package that way. Lack of transparency regarding pricing and unethical sales tactics made me decide that I would never again spend my money with this company regardless of how great their service is. I found out later that I'm not the only person this happened to. There are so many blocked reviews on Yelp. I notice the interest racking up so I ask for another option. I was given the option to pay the amount in full for a 10% discount. I take it and Ashley Sempsel sent me an email saying she submitted for my case to be closed. The loan company (ally lending) keeps insisting that if ideal image actually closed the case, they would see it instantly. I call ideal image 3 times and no one is able to help me. Twice, I was told a manager was emailed and someone will reach out to me soon. I receive no emails or phone calls from ideal image... Ashley Sempsel keeps insisting that the accounting person hasn’t closed the case yet through emails. I couldn’t reach her on phone again ever after she took my credit card information. My point of contact from ally lending finally calls to tell me someone from ideal image told her I need to sign a form. Ideal image never sent me a form and never told me that I needed to sign a form before the loan is closed... Poor communication and lack of organization within their company is screwing me over even though I paid everything with my credit card. I did my due diligence with communicating with both ideal image and ally lending. I don't understand why not a single person from ideal image can help me figure this out despite me paying for the whole overpriced service. It's been close to a month since I paid... North Austin location: Their service is very professional and their equipment is extremely neat. During COVID, they were always masked and cordial during the appointments.
Google
1.0/5
Jul 31, 2020
Google Ideal Image North Austin
During the initial consultation, i was told i would need 6 cycles. When I scheduled, not only did they only schedule for half of my abdomen and the other half for 6 weeks later, but after already hooked up to the machine I get another sales pitch saying I would need an additional 12 cycles on top of the 6 I had already paid for if i wanted any kind of results. Had I been given this total figure, I would not have Purchased. Which i assume is why they operate this way.
Google
1.0/5
Jul 30, 2020
Google Ideal Image North Austin
Had a follow up appointment. Had spoke with the lady that made my appointment. I need last appointment arriving between 6 and 6:30 they had said it was fine. I come at 6:24 and the say they have to reschedule and they're booked till September. Definitely not happy.