Dallas (Plano)

7501 Lone Star Drive
Suite B140
Plano, Texas 75024
214-666-4182

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

The trendy city of Plano is located in north central Texas, approximately 20 miles north of downtown Dallas. Over 250,000 citizens call Plano home and so did Ideal Image in December 2005.

South East Corner of Preston Rd & Hwy 121, in the green building in front of World Market

4.3/5
4.3 /5
410 Reviews

Google
5.0/5
Nov 15, 2022
Google Ideal Image Plano
On time, very kind, explained everything, pain free!
Google
5.0/5
Nov 14, 2022
Google Ideal Image Plano
It is great experience I always received from Ideal Image.
Google
5.0/5
Nov 9, 2022
Google Ideal Image Plano
Love Ideal Image so much
Google
5.0/5
Nov 8, 2022
Google Ideal Image Plano
Kim was amazing! Super professional and efficient!
Google
5.0/5
Nov 7, 2022
Google Ideal Image Plano
Kim at ideal image is amazing. She does all my laser hair removal and she made me feel comfortable during the process. I am loving the results!
Google
1.0/5
Nov 7, 2022
Google Ideal Image Plano
This is the worst customer service I have ever had in this space medically. I feel like I am dealing with a telemarketing company. This is the quality of the customer service I have received. I had an issue with this company that they started. Ideal Image failed to live up to its end of the deal. I contacted them and have not heard a single thing from them and it's been months. You guys are the worst I didn't want to give you a single star but I didn't have an option. I've been getting nothing but the runaround from them when I have made all the efforts to contact you guys
Google
5.0/5
Nov 7, 2022
Google Ideal Image Plano
I love this location. The process is very quick and everyone is extremely efficient. Kim was pleasant and moved quickly through the session. She gave very detailed information about the procedure and was so helpful. Thank you, Kim!
Google
5.0/5
Nov 2, 2022
Google Ideal Image Plano
It was wonderful and my nurse was very professional and was 100 percent all about customer service
Google
1.0/5
Oct 31, 2022
Google Ideal Image Plano
Customer service at this company is the worst! Don't bother wasting your time even calling... 0 stars
Google
5.0/5
Oct 31, 2022
Google Ideal Image Plano
Leah bell is the most phenomenal lady that I have ever met. She is so thorough and professional. I love love her. I’d strongly recommend her. I trust her.
Google
5.0/5
Oct 26, 2022
Google Ideal Image Plano
Leah is so warm and kind. She did an amazing job!
Google
5.0/5
Oct 26, 2022
Google Ideal Image Plano
I had the best experience today with Kim.This is my second appointment at ideal image and Kim made me feel so comfortable thank you for the good care.Highly recommend.
Google
5.0/5
Oct 25, 2022
Google Ideal Image Plano
I highly recommend Ideal Image for laser hair removal. I was provided very good care and helpful post-instruction information. The the front desk staff was very helpful. It was a painless process, I had not issues what so ever.
Google
5.0/5
Oct 25, 2022
Google Ideal Image Plano
Love this place, Kim is always the sweetest and so quick. Will always recommend to anyone
Google
5.0/5
Oct 24, 2022
Google Ideal Image Plano
Staff was very sweet, pleasant and proactive. I felt very comfortable
Google
5.0/5
Oct 24, 2022
Google Ideal Image Plano
Very quick and professional. Everyone was super nice and made the appointment s breeze.
Google
5.0/5
Oct 21, 2022
Google Ideal Image Plano
Had the best service with Kim Farrell. She provided the highest quality of expertise and helped me determine what products would be the best for the results I was seeking. Very professional and knowledgeable. Technique for injections is perfection.
Google
5.0/5
Oct 21, 2022
Google Ideal Image Plano
I cannot say enough positive things about Kim Farrell. Anytime I’ve had a service, or procedure with Kim, I can always trust, and she will do an efficient service, and never skimp on the customer service. She has a way of making you feel cared for, comfortable, and Attended to whether she is exploring new procedures for you to try, or performing a treatment. She is always timely and professional. These days things can become very routine, but when I have a service with Kim, I always feel that I have her undivided professional care.
Google
5.0/5
Oct 21, 2022
Google Ideal Image Plano
I have been using Kim for several years. She is the best in the business. My brow never feels heavy, which others have done in the past. Office is clean and welcoming.
Google
1.0/5
Oct 19, 2022
Google Ideal Image Plano
Very poor service. I have taken off work 2 times for a schedule appt. And Each time something is always not updated in the system. I have to wait for someone to do their job. This should have been taken care of back in June. I tired cool tones. My appt was canceled 3/4 times due to no availability or no one was available. I changed services to try and have some type of consistency. Nope that didn't work for the 2nd time know. I have done my part each time. I will be calling to speak with a manager to get a solution and or close my account. This is very poor service.You all are signing peopleup for loans and services with no reasonable availability.
Google
3.0/5
Oct 17, 2022
Google Ideal Image Plano
After a lot of thought I am writing this review as I usually never post such reviews. My experience overall has been very lacking especially with customer support. I am hoping this grabs management attention and someone reaches out to me regarding my experience with a positive resolution to my personal case. Thanks
Google
1.0/5
Oct 16, 2022
Google Ideal Image Plano
Horrible experience, the procedure is not too painful and the persons performing the service were really nice and professional. However, they did not honor the amount of cycles, they said they used larger machine on one of the appointment which counts as 4 cycles, but that was not informed to me nor did I had a choice. I found such out until I tried to schedule my last appointment they first mentioned it was a computer issue that didn’t allowed them to book my appointment to call back the following day, I called and then they mentioned that the technician put something wrong in the system and that they where going to contact the physical facility in Plano to get them to look into it to wait for a call. To make it shorter at the end of talking to multiple persons, they said that in one appointment they used a larger machine and that counted as two cycles in each area which counted as 4 cycles but I actually wanted Teo different areas treated so it made no sense that they would make that decision without informing me. Now im disputing a portion of the cost as no service was received as I did not agreed to such nor did I noticed them using a larger machine. Be careful when you buy!
Google
5.0/5
Oct 6, 2022
Google Ideal Image Plano
Dominique was amazing! She is the laser GODESS. Communicates very well. Very thorough and an absolute pleasure to work with.
Google
5.0/5
Sep 27, 2022
Google Ideal Image Plano
Really satisfying, professional, nice and friendly crew.
Google
5.0/5
Sep 27, 2022
Google Ideal Image Plano
Great location! And Kim is the best!! She is so kind and considerate and went out of her way to help me. I'm going back to this location (even though another is closer to me) because of her! Thanks! I also really liked Vicki, who I’ve seen before!
Google
2.0/5
Sep 22, 2022
Google Ideal Image Plano
I contacted Ideal Image for a consult. We did a Zoom interview and the sales person was very nice and answered all of my question. (This is why I give them a 2 stars) However this company is extremely out of touch with pricing. Back when laser hair removal came out it was very expensive but now that it is more mainstream there prices should not be so high. My consult was for my chin and just for that area, they wanted $1800 dollars. There was no way in h*ll that I was going to sign up for that when there is another spa in Plano that will give you 6 treatments for $149.00. I am sure someone will respond to this negative review like they do every other but their prices are very inflated. Another thing is that during the consult they won't really give you pricing info until the end. Honestly they should be more honest from the get go instead of wasting time. They could have quoted me a price over the phone in 2 minutes vs making you sit through a sales pitch. Although they do a Zoom consult, they don't really evaluate a treatment plan based on really looking at your hair which is why I said they could have just given the price up front. The treatment plan seems to be a one size fits all that will take 16 sessions. I would not waste my time on this company.
Google
3.0/5
Sep 21, 2022
Google Ideal Image Plano
I just love my nurse energy, periodt! The company does not following up when you ask about new promotions or plans but my nurse Dominique is amazing.
Google
5.0/5
Sep 20, 2022
Google Ideal Image Plano
I am loving my treatment, cooperate and clinical both staff is amazing, very accommodating, I saw wonderful result even after my first visit. I'll definitely recommend 👌
Google
5.0/5
Sep 20, 2022
Google Ideal Image Plano
Friendly staff
Google
5.0/5
Sep 19, 2022
Google Ideal Image Plano
Very easy, thorough and, friendly staff.
Google
1.0/5
Sep 18, 2022
Google Ideal Image Plano
the ultrathery is throwing money away. I would not go back. a lot of money for little results
Google
5.0/5
Sep 13, 2022
Google Ideal Image Plano
Jenifer was exceptionally great with me today made me feel very well taken care of me and I would rather have her for my appointments to come
Google
1.0/5
Sep 10, 2022
Google Ideal Image Plano
Purchased a treatment package on June 10, 2022 for $5960. This was following a ZOOM consultation with a sales person who assured me I was a good candidate (significant subcutaneous abdominal fat). I had my first session at the Plano, TX facility on July 29, 2022. The nurses who did the treatment told me I could not treat more than one area, that I didn't have much subcutaneous fat and that it probably wouldn't work well. They stated they don't like sales without in-person consulting. I had the treatment in 2 spots; it took less than 2 hours. I contacted Kelly Longhofer, the Plano manager, on August 4 and was complementary of the facility staff. I told her I understood the pressure the corporate sales people have and recognized that can put her team in a bad situation. Kelly agreed to open a case for me to get a partial refund (we agreed it would be approximately $5000). Since then I have emailed Kelly twice and have called the corporate customer service people 6 times. They tell me they will have a case manager or supervisor call me. That has not happened once. They are apparently stalling me, hoping I go away...
Google
5.0/5
Sep 9, 2022
Google Ideal Image Plano
It was very nice no pain really!
Google
5.0/5
Sep 7, 2022
Google Ideal Image Plano
It was great, on time, painless and everyone was so sweet!
Google
5.0/5
Sep 6, 2022
Google Ideal Image Plano
Everyone was so pleasant, helpful and knowledgeable about the product I received.
Google
2.0/5
Sep 6, 2022
Google Ideal Image Plano
The staff is always disorganized and unfriendly. I can’t wait to quit the membership.
Google
5.0/5
Sep 4, 2022
Google Ideal Image Plano
Very impress with service! Knowledgeable & friendly staff. Clean & neat environment…simply top tier service!
Google
5.0/5
Sep 2, 2022
Google Ideal Image Plano
Professional and pleasant nurse and front desk lady
Google
5.0/5
Aug 30, 2022
Google Ideal Image Plano
My first visit was amazing. All staff is friendly and helpful. My Nurse I forgot her name. She was absolutely fantastic. She went step by step and explain everything in a professional manner. Wonderful first day visit. Now I can't wait to go over and finish up my entire sessions.
Google
5.0/5
Aug 30, 2022
Google Ideal Image Plano
This is my 5th round and Kim was AMAZING. She was quick, and she used an ice-pack immediately on areas after she went over them. Life changing! Lol. I will definitely request her when I come back.
Google
5.0/5
Aug 29, 2022
Google Ideal Image Plano
I have been coming to this location for quite some time now and have only had great experiences from start to finish. I love everyone on their staff because they are so incredibly patient, organized/efficient - all of the things! I would (and have) recommend Ideal Image Plano to friends, family - to anyone who will listen because they truly have a magnificent team here. I’ve enjoyed each of my visits, but especially my visits with Kim. She is very observant, thorough, and personable! She takes the time to answer all of your questions and has genuinely made my appointments something to look forward to. I’m the kind of person who scours through endless Google reviews before deciding where to go for anything and everything and I’m couldn’t be happier to write this review. Thank you Kim + Ideal Image Plano team!
Google
5.0/5
Aug 29, 2022
Google Ideal Image Plano
Many services like laser hair removal, botox, cool sculpting and more , I'm doing the underarm hair removal and I'm so excited!! The guaranty for ever .
Google
5.0/5
Aug 26, 2022
Google Ideal Image Plano
Amazing my assistant it was very sweet and make me feel very comfortable all the process !
Google
4.0/5
Aug 17, 2022
Google Ideal Image Plano
My first experience/appointment went really well! The laser nurse was very informative and asked questions. I knew what to expect before and after the laser treatment. My second appointment the receptionist was very helpful and full of energy. The laser nurse was a bit quiet, she did ask how was everything after my 1st session, but she wasn’t too informative. She didn’t go over the do’s and don’t’s l, which I think sgliykd be done after every session, especially since this is new experience for me. She didn’t ask if I waxed or shaved or had any long exposure to the sun. Although she seemed nice, I was a bit disappointed after my 2nd session. UPDATE- This session didn’t feel like any of my other sessions. The technician didn’t treat the entire areas. It felt like a spot treatment. My areas of treatment does not feel smooth like all of the other times I’ve been treated. Also, my treatment areas are darker than usual.
Google
5.0/5
Aug 17, 2022
Google Ideal Image Plano
Love this place my hair removal is going great 👍
Google
1.0/5
Aug 15, 2022
Google Ideal Image Plano
After getting off the phone with the person that called I realize that I had been rushed into I wasn't ready to do when I only wanted to know pricing. I was told they was checking to see if I can be approved and the amounts but instead was purchasing a package without understanding. Now I feel obligated
Google
5.0/5
Aug 11, 2022
Google Ideal Image Plano
I came in for a touch up under my lifetime membership. Always appreciate the professionalism and fun banter with the nurses.
Google
5.0/5
Aug 10, 2022
Google Ideal Image Plano
Kimberly Farrell RN is absolutely incredible. She is very kind and hospitable. She is thorough with areas and goes out of her way to make you feel comfortable. She explains the process and guides you through the appointment (telling you how many more lasers to go, which machine she’s using) and is just the best cheerleader. She really cares about her patients! I book with her every time. I highly recommend her!
Google
5.0/5
Aug 5, 2022
Google Ideal Image Plano
I requested pricing for some of their hair removal services. They were very professional and cordial.
Google
5.0/5
Aug 2, 2022
Google Ideal Image Plano
Clean, sleek, good CS
Google
5.0/5
Aug 2, 2022
Google Ideal Image Plano
Having never had Cool sculpting before, I wasn't sure what to expect. I felt comfortable every step of the way, from entering to leaving. I was explained in very easily understood terms what to expect & made to feel quite comfortable.
Google
4.0/5
Aug 1, 2022
Google Ideal Image Plano
Nurse Technician asked to see most recent blood work tests after I was already in the room ready to undress for my coolsculpting procedure. Since I was not notified in advance of this requirement (which should have been easy), I spent 15 minutes trying to find emails from my doctor and look in my healthcare apps. This was a waste of everyone's time. A quick phone call/email/text 24 hours in advance would have saved everyone time and frustration (mostly on my part).
Google
1.0/5
Jul 30, 2022
Google Ideal Image Plano
The financing of this company are horrible. They keep taking money out of my account after I already finished making payments on my procedure. It’s very frustrating!!!!!
Google
5.0/5
Jul 28, 2022
Google Ideal Image Plano
Laura Lawrence was very well informed and personable and she was not at all pushy. She was kind and understanding and assured me that the injector would give me enough time to deaden. She explained each of the procedures she recommended for me and I felt quite comfortable with the entire conversation. I will definitely be scheduling an appointment in the near future.
Google
5.0/5
Jul 28, 2022
Google Ideal Image Plano
Good info and a pleasant Zoom call.
Google
5.0/5
Jul 27, 2022
Google Ideal Image Plano
Kim was amazing. Quick, personable, and attentive. The ice pack after the laser…Heaven!
Google
3.0/5
Jul 22, 2022
Google Ideal Image Plano
Not very nice. I chose another clinic. The packages and discounts are worth the membership.
Google
5.0/5
Jul 21, 2022
Google Ideal Image Plano
Tiffany was ama
Google
5.0/5
Jul 13, 2022
Google Ideal Image Plano
Kimberly F was so comforting and knowledgeable! She was honest and informative. This was such a cool experience with CoolTone, thanks for helping me through it!
Google
5.0/5
Jul 13, 2022
Google Ideal Image Plano
Kim is simply the best! She is really the only one i see everytime i go. We’ve known each other from my visits and it’s been fun and comfortable with her. Laser treatment can be uncomfortable but she makes it feel like nothing is going on. We chat and laugh a lot during my treatments because I’m goofy, even you’d laugh with us haha.
Google
5.0/5
Jul 12, 2022
Google Ideal Image Plano
Dominique and Kimberly were amazing! I was in and out with full leg laser in 30 min. Super friendly and efficient
Google
5.0/5
Jul 2, 2022
Google Ideal Image Plano
I LOVE NICOLE! She was so amazing and polite. She got me in and out of there and I made it to work with time to spare! KUDOS TO YOU NICOLE!
Google
5.0/5
Jun 23, 2022
Google Ideal Image Plano
I love them! So sweet, very polite people. The nurses are very knowledgeable. I did cool sculpting and cool tone! My results are coming together! You do have to workout it doesn’t just burn fat magically but it does make the process quicker
Google
5.0/5
Jun 15, 2022
Google Ideal Image Plano
Very smooth. I wasn’t expecting to purchase but was offered more than expected
Google
5.0/5
Jun 13, 2022
Google Ideal Image Plano
Dom was amazing! She walked me through the entire process step by step and was really sweet!
Google
1.0/5
Jun 10, 2022
Google Ideal Image Plano
Way overpriced
Google
5.0/5
Jun 3, 2022
Google Ideal Image Plano
Everything was so relaxing from check in to the conversation with the technician. Love Love Love. This was better than my plastic surgeon office. Great Job
Google
5.0/5
Jun 2, 2022
Google Ideal Image Plano
Our experience here is always pleasant. The receptionist Meredith is always friendly and efficient with scheduling for us. Kimberly Farrell is always helpful and kind. She’s accommodating and promotes customer satisfaction. The team here is very professional and honest in their communication. We will not go anywhere else
Google
5.0/5
May 24, 2022
Google Ideal Image Plano
Nice, clean office with professional staff. Nurse Tonya is awesome and provided great service during my procedure. She is very polite, kind, and caring ! She answered all of my questions and made me feel comfortable during my visit here at Ideal Image. I recommend 10/10!! Thanks Tonya 🙂
Google
5.0/5
May 17, 2022
Google Ideal Image Plano
Went to an appt yesterday at the Plano location. It was a great experience. I liked the nurse approach . She had me in n out in a good time. Yes it stings but she made sure I endured . I hope to try this location again in the future.
Google
2.0/5
May 11, 2022
Google Ideal Image Plano
Terrible customer service
Google
5.0/5
May 10, 2022
Google Ideal Image Plano
It was easy. painless and quick. I feel great about it.
Google
2.0/5
May 10, 2022
Google Ideal Image Plano
I would have liked to have had more pricing transparency. The sticker shock really made me 2nd guess. The arbitrary membership fee makes no sense as this is not a club I can come and go to freely. The added discounts cannot be considered discounts because pricing is not made public. Will discuss with my primary care Dr to make sure this is right for me.
Google
5.0/5
May 7, 2022
Google Ideal Image Plano
Linda and Vicki took care of me!! This location was far from my normal one and I’ve never been to this location so I was a little Late. However this wonderful ladies made sure I was taken care of and wouldn’t need to rescheduled for parts that were not missed. Hands down the best location I have been too. These ladies went above and beyond with my appt. I highly recommend Plano ideal image as your location to laser hair removal. These ladies will take care of you for sure. Even though I live in Fort Worth, this location is worth the drive.
Google
5.0/5
May 5, 2022
Google Ideal Image Plano
I had my very first cool sculpting done with Linda! She was amazing, very sweet and patient with me and cared for my well-being as Iwas kinda scared. I would definitely recommend to give it a try as it wasn't as bad as I thought it would be and definitely recommend Linda if you get lucky enough to schedule her 👍 My first time will not be the last for sure!
Google
5.0/5
May 5, 2022
Google Ideal Image Plano
I love that this experience was so personalized and professional from consultation to treatment. 10/10 definitely recommend getting serviced here
Google
5.0/5
May 1, 2022
Google Ideal Image Plano
Loved all the info and can't wait to move forward
Google
5.0/5
Apr 30, 2022
Google Ideal Image Plano
Dom and Linda have made this normally uncomfortable experience a breeze!! Would 100% recommend the laser hair removal - I’ve had incredible results!!
Google
5.0/5
Apr 29, 2022
Google Ideal Image Plano
Super friendly staff luv it
Google
5.0/5
Apr 28, 2022
Google Ideal Image Plano
Vicky was absolutely great
Google
4.0/5
Apr 24, 2022
Google Ideal Image Plano
Service was great. Technicían was informative and great throughout experience. Scheduling of appt was too long 6 weeks from the time I paid had to cancel due to jury duty had to wait another 4 weeks awful
Google
5.0/5
Apr 22, 2022
Google Ideal Image Plano
YALL! This is honestly the best INVESTMENT I’ve done when it comes to self care! Laser hair removal is WAY BETTER than waxing and tweezing, SO worth it! Shout out My girl LINDA. Super gentle and down to earth. Definitely my new fav🤗. If you’ve been thinking about it! Go for it ! This is the Plano location. The staff is really sweet and your in and out like that!
Google
5.0/5
Apr 22, 2022
Google Ideal Image Plano
I can’t remember my nurse’s name or if it was said to me, but I had a very good experience with her. She was very friendly and helpful.
Google
1.0/5
Apr 22, 2022
Google Ideal Image Plano
So expensive
Google
1.0/5
Apr 21, 2022
Google Ideal Image Plano
A bad experience with lip fillers, if pictures were allowed there would be no need for words, the manager was supposed to get in contact with me, but I never heard from her, spoke to someone in corporate who was and I qoute "Supposed to start a file" never heard from them either... One side of my top lip is bigger than the other, 2 bumps on the outside and quite noticable inside the lip and I have a blue mark inside my lip...
Google
5.0/5
Apr 19, 2022
Google Ideal Image Plano
Good
Google
5.0/5
Apr 18, 2022
Google Ideal Image Plano
Kim is the best ever! She is extremely professional and thorough and she always makes me feel so comfortable. I always try to schedule my appointments with her. She makes my experience with Ideal Image wonderful!
Google
5.0/5
Apr 15, 2022
Google Ideal Image Plano
Great services answer all my questions and was on time they say will me reach out. Thankyou
Google
5.0/5
Apr 14, 2022
Google Ideal Image Plano
The person who did my injections (Nicole) was super laid back and explained the whole process of injectables really thoroughly. Going in I was incredibly nervous, but her ability to answer all my questions really helped me get through the procedure. In terms of placement, holy cow I’m impressed! I look totally different and in a great way 😊
Google
5.0/5
Apr 11, 2022
Google Ideal Image Plano
Love the atmosphere! When you enter you are always greeted with smiles! Employees are thorough when explaining what will be done!
Google
3.0/5
Apr 8, 2022
Google Ideal Image Plano
I love the results I’m having from laser hair removal. I don’t really like the Plano location but it’s the closest one to my house. The location located off McKinney ave close to downtown Dallas is my favorite! The staff is always nice and I’m always in and out.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Plano
Great
Google
2.0/5
Apr 6, 2022
Google Ideal Image Plano
I did not enjoy my experience at this location. The staff members were not friendly and lacked customer service skills. The nurse/technician was rude on multiple occasions in my short time. This location will be my last option to as I continue my treatments.
Google
1.0/5
Apr 5, 2022
Google Ideal Image Plano
The only word I can think of is “an absolute rip off”. Their front desk staff is extremely rude, lacks customer service and communication skills. I’m paying $5000 for 5 part laser and this place has been absolutely hopeless to schedule timely appointments to fit my work schedule. Their staff have conflicting statements about laser protocol and regime. When asked to talk to the manager, I was told she was not available. It felt like the place has been left for inexperienced staff to run without any leadership. Very disappointed with their service and I will definitely NOT recommend it to anybody else. Please DO NOT go there and waste your time and money. FORGET ABOUT STARS!! POOR SERVICE
Google
1.0/5
Apr 4, 2022
Google Ideal Image Plano
I was not informed about the ipl, did not know black people could not get it, and the lady that did my consultation kept constantly reminding me of how very dark skinned I was.. her words “you are very very very dark” rude much?
Google
5.0/5
Apr 1, 2022
Google Ideal Image Plano
Super clean, friendly, and professional experience
Google
5.0/5
Apr 1, 2022
Google Ideal Image Plano
Imrana was quick and helpful. Looking forward to my schedule services.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Plano
It was great. Meredith was amazing, very understanding and very patient. She’s one of the few reasons I want to come back in the future.
Google
5.0/5
Mar 24, 2022
Google Ideal Image Plano
The consultant that I spoke with was incredibly honest and knowledgeable, She gave me the pros, cons, and all other info that I needed to make a confident decision. She had no problem repeating herself for my full understanding, and I felt very comfortable sharing my insecurities with her, as she was super supportive!