Salt Lake City (Orem)

575 East University Parkway
Unit N238
Orem, Utah 84097
801-285-9171

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 07:00pm
Wednesday 09:00am - 07:00pm
Thursday 09:00am - 07:00pm
Friday 09:00am - 06:00pm
Saturday 09:00am - 05:00pm
Sunday Closed - Closed

The Orem location made its grand opening on May 8, 2006. Our facility is centrally located at 575 East University Parkway, inside the University Mall in Orem. We are located at the southeast side of the mall. We offer state of the art laser hair removal, wrinkle relaxers like Botox, dermal fillers including Restylane & Juverderm, and Ultherapy skin tightening services to the residents of Utah County.

From Salt Lake City:
  1. Take I-15 South to the University Parkway Exit 269, merge left onto University Parkway, and continue two miles.
  2. The University Mall will be located on the left side. Ideal Image is located inside the mall on the south east corridor.
4.4/5
4.4 /5
171 Reviews

Google
5.0/5
Nov 30, 2021
Google Ideal Image Orem
i went for a touch up, i visited the Orem location this time as i was going to west Jordan before. All i can say is that both locations have been nothing but friendly and extremely professional. Holly at the Orem location for my touch up was amazing. great job guys thank you and keep it up
Google
5.0/5
Nov 30, 2021
Google Ideal Image Orem
The best!
Google
5.0/5
Nov 29, 2021
Google Ideal Image Orem
From start to finish I was taken care of and had a wonderful experience! The front desk welcomed me and answered the questions I had. Ally took great care of me and helped walk me through every step! It looks great! she did such a good job I had very minimal swelling and hardly any pain at all!
Google
5.0/5
Nov 26, 2021
Google Ideal Image Orem
Rebecca is so amazing makes me feel so welcome when I go and do my laser highly recommend seeing her! She’s the best!
Google
1.0/5
Nov 23, 2021
Google Ideal Image Orem
They burned my face and now cancel all my appointments. If you can run the other way! Also customer service sucks! Laughing at someone’s frustration is not professional.
Google
5.0/5
Nov 17, 2021
Google Ideal Image Orem
Great laser hair removal! I have been receiving treatments for 11 months and the results are amazing! Holly is so kind and professional!
Google
4.0/5
Nov 3, 2021
Google Ideal Image Orem
I have enjoyed working with Allie these last few months. She’s professional, kind and knowledgeable about laser hair removal. I do appreciate that when I call they are very responsive to my concerns. I have enjoyed my experience for the most part at Ideal Image. My only complaint would be scheduling. They’ve cancelled last min or schedules we’re unavailable for the next booking period. It has gotten better the last two months.
Google
5.0/5
Nov 2, 2021
Google Ideal Image Orem
Messed around with cheap laser hair removal in the past, the lasers just didn't work and were a waste of time. Ideal image's equipment is the real deal. Their staff is always very professional and nice. I got in on a flexible price when I was a collage student that I could pay in affordable installments. I would recommend Ideal Image for laser hair removal and I intend to get life long touch ups here.
Google
5.0/5
Nov 1, 2021
Google Ideal Image Orem
I worked with Ally on coolsculpting and she was amazing!! So professional and kind and knowledgeable I felt right at home
Google
5.0/5
Oct 29, 2021
Google Ideal Image Orem
Love how welcome I feel here! Super great staff and the treatments have been quick and great. Also loving the results.
Google
5.0/5
Oct 27, 2021
Google Ideal Image Orem
Ally was amazing and I’m so glad I got my hair removal done! Quick and thorough treatment. Very well trained and professional staff! I’ll definitely be back for more treatments!
Google
5.0/5
Oct 11, 2021
Google Ideal Image Orem
Supremely professional. Not gonna lie. Procedure hurt. But aesthetist was really wonderful and made it as painless, quick, and comfortable as possible.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Orem
I had a great experience! I had previously been told I couldn’t get treatment on my arms. Well she had the expert come in and take a look, and sure enough I was a good candidate. He took the time educate me. I also had 2 separate appointments scheduled equaling 4 hours. She got creative and was able to treat all 4 areas in just 2 hours!!
Google
5.0/5
Oct 9, 2021
Google Ideal Image Orem
Today I had my 7th treatment. I love their friendly staff. Such a great place to get lazer hair removal done!
Google
1.0/5
Oct 8, 2021
Google Ideal Image Orem
I was tricked into buying an extremely expensive package. I was under the impression it was not going to be that much money. I have blonde hair and keloid scaring. I didn’t have any idea that was a big issue. When I got my emails saying what I was charged, I immediately called back within 10 mins. They told me there was nothing I could do but submit a case. A week has passed and I have just got the run around. This company is appalling. I no longer trust you to give me any treatments. I can not believe the lack of care and costumer service. It’s disgusting. I turned 18 two weeks ago and feel like I was tricked because I haven’t had the life experience to teach me how to tell when a company is just trying to make you think one thing but do the opposite. If this isn’t resolved, I will make sure to spread the word so that other Unsuspecting individuals don’t get into a contract of lies and deceit. Very unfortunate way to start adulthood.
Google
5.0/5
Oct 4, 2021
Google Ideal Image Orem
It was great. Holly is the best!
Google
5.0/5
Sep 30, 2021
Google Ideal Image Orem
Great service and super friendly! I’ll be back! Thank you!
Google
5.0/5
Sep 14, 2021
Google Ideal Image Orem
Had a great experience with Holly. She is honestly the best 🙂
Google
5.0/5
Sep 9, 2021
Google Ideal Image Orem
I love this place! I found the girl I click with the most to do my lazer hair and am super happy with the results! It has been a good experience for me!
Google
5.0/5
Sep 9, 2021
Google Ideal Image Orem
I love Ideal Image! All of the technicians, especially Holly are absolutely wonderful! Every time I have been in for my appointment, they are helpful, friendly, and all around gems. I will never go anywhere else!
Google
1.0/5
Sep 4, 2021
Google Ideal Image Orem
I purchased 3 Ultherapy procedures and paid a little over $2,000 for them. That was a little over 2 months ago. As of today I still haven't received any of these procedures. They continue to cancel my scheduled appointments. They give one excuse after another. I've asked to speak the manager to try and address my concerns, but he's never returned my calls. It makes me wonder if the actual Ultherapy treatments will be as disappointing as the customer service has been.
Google
5.0/5
Sep 3, 2021
Google Ideal Image Orem
The provider Aly was so professional, kind and great. Thank you so much!
Google
5.0/5
Sep 1, 2021
Google Ideal Image Orem
Great staff, very nice and professional. Everything is nice and clean, they follow protocols due to covid. Michael does a great job making me feel comfortable during every procedure. Jill is simply amazing and very knowledgeable. I am extremely happy with the results.
Google
4.0/5
Aug 31, 2021
Google Ideal Image Orem
Holly did a great job of being quick and helping me feel the least amount of pain while doing laser! I’m so grateful to her. She was so prepared, this facility is sparkling clean and professional.
Google
5.0/5
Aug 31, 2021
Google Ideal Image Orem
Holly was an absolute delight! She was funny, helpful, and made the whole experience fun!
Google
5.0/5
Aug 31, 2021
Google Ideal Image Orem
I was so pleased with Holly! She was so professional and explained everything she was doing in depth. She knew ultherapy was painful so she was checking on me and making sure I was doing ok, giving me breaks when I needed and did everything she could to make sure I had a positive experience! I can't recommend this place enough!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Orem
Absolutely the best service and loved my results!
Google
5.0/5
Aug 19, 2021
Google Ideal Image Orem
Everything was great they explained everything well and were patient
Google
5.0/5
Aug 13, 2021
Google Ideal Image Orem
Really great service, alway double checking for customer concerns and questions. Quick work to make things as least painless as possible. Awesome service from Ally and Julia today!
Google
5.0/5
Aug 3, 2021
Google Ideal Image Orem
I just left ideal image in Orem on 8/3/21 and I absolutely loved the service. The woman who gave me my laser treatment even made time to squeeze in an extra service for me which helped me out so much. Such a nice office and the women who did my laser had red hair. She was so friendly and personable and really cared. Overall great experience.
Google
5.0/5
Aug 2, 2021
Google Ideal Image Orem
Super friendly staff, helped me get to the location as it was early and the mall wasn't completely open.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Orem
They always take great care of me and answer any questions I have. 😊
Google
4.0/5
Jul 14, 2021
Google Ideal Image Orem
Was a great experience Holly was very considerate and thorough. This was my 5th visit for laser hair removal and I am already having amazing results
Google
5.0/5
Jul 13, 2021
Google Ideal Image Orem
very good Attention they answer your questions in a very professional way
Google
4.0/5
Jul 7, 2021
Google Ideal Image Orem
Friendly, kind and efficient is how I would describe the staff at this location. i had an issue with scheduling and they went above and beyond to try and make it right. Over all, it's been a really good experience with Ideal Image.
Google
5.0/5
Jun 30, 2021
Google Ideal Image Orem
Amazing experience with my filler and Botox! Jill is awesome and very professional! I traveled 3 hours for my appt and will be back!
Google
5.0/5
Jun 29, 2021
Google Ideal Image Orem
Love the customer service and friendliness of the Orem staff
Google
5.0/5
Jun 24, 2021
Google Ideal Image Orem
Awesome experience! Kind and patient staff. Holly did my procedure and it went great! I’ll definitely be back!
Google
5.0/5
Jun 24, 2021
Google Ideal Image Orem
Holly is amazing! I love when she does my treatment. She’s so professional and fun to chat with. The results have been amazing.
Google
5.0/5
Jun 16, 2021
Google Ideal Image Orem
I have had a great in person experience here! The staff is super friendly and quick to help out. The treatments I have received have been super time efficient and are turning out great results. Very clear instructions and the folks at the front desk were super welcoming.
Google
5.0/5
Jun 3, 2021
Google Ideal Image Orem
Holly was amazing and made my lips look fantastic!!
Google
5.0/5
May 31, 2021
Google Ideal Image Orem
Holly was very thorough and personable! She did a great job- would definitely go back!!
Google
5.0/5
May 31, 2021
Google Ideal Image Orem
Recently, I got laser hair removal with Holly Lovell, and she hands down took excellent care of me. She is the best provider I’ve had! Thank you 🙏🏼 for your extraordinary care! ❤️ Edel
Google
5.0/5
May 28, 2021
Google Ideal Image Orem
Office is clean and comfortable. Staff are all friendly and professional. Holly was great at explaining everything she was doing. Communication was excellent. Felt at ease and everything went smoothly. I am so happy with the results!
Google
5.0/5
May 28, 2021
Google Ideal Image Orem
I love it here! Holly & Connie were so friendly and nice! Everyone is always so accommodating and kind. Great results too!!
Google
5.0/5
May 27, 2021
Google Ideal Image Orem
Holly is great! Every time I come in she is quick and professional. She helps make the experience as painless as possible!
Google
5.0/5
May 27, 2021
Google Ideal Image Orem
Holy and Rebeca are the best.
Google
5.0/5
May 19, 2021
Google Ideal Image Orem
Both appointments with ideal image were an amazing experience. The women were friendly, professional, and did an amazing job.
Google
5.0/5
May 13, 2021
Google Ideal Image Orem
The Woman that I've been working with has been the most helpful and kind during all of it! Would recommend!
Google
5.0/5
May 5, 2021
Google Ideal Image Orem
Loved my consultation, felt totally comfortable! Haven't gone in for a treatment yet, but the staff seem very friendly so far!
Google
5.0/5
Apr 10, 2021
Google Ideal Image Orem
They remembered me. We’re happy to see me. They worked to get me the services I hoped for this visit. Friendly and helpful
Google
5.0/5
Apr 8, 2021
Google Ideal Image Orem
It was a great experience. My technician, Holly, did an amazing job! She was very efficient and made sure that I was comfortable and happy. Thanks so much!
Google
5.0/5
Apr 8, 2021
Google Ideal Image Orem
Great experience! Great attention to detail and making sure you are getting the right procedure.
Google
4.0/5
Apr 4, 2021
Google Ideal Image Orem
The actual laser hair removal is great, but scheduling has been tricky with limited spots. Staff is very friendly and the environment is clean!
Google
5.0/5
Apr 2, 2021
Google Ideal Image Orem
Annabelle was great! She's beautiful, funny and very smart
Google
5.0/5
Mar 20, 2021
Google Ideal Image Orem
Rebecca was very pleasant, professional and thoroughly. She made everything comfortable and easy.
Google
5.0/5
Mar 18, 2021
Google Ideal Image Orem
Such a great experience! I had Holly help me most recently and she was seriously amazing. She made the whole process so quick and painless.
Google
5.0/5
Mar 11, 2021
Google Ideal Image Orem
It was great .
Google
1.0/5
Mar 3, 2021
Google Ideal Image Orem
Horrendous customer service. Incongruence between what sales tells you and what the technicians tell you. The technicians were professional, but the office needs better management.
Google
5.0/5
Feb 26, 2021
Google Ideal Image Orem
Fantastic
Google
1.0/5
Feb 24, 2021
Google Ideal Image Orem
This is the worst company I have ever dealt with. Their policies are unclear, service is unprofessional, no one can provide answers and their customer service is non existent. I would NEVER recommend someone to this company. They treated me like I did not matter, like my schedule did not matter. They have no regard for he needs of their customers. My appointments were cancelled twice due to a "broken" laser and they refused to refund anything although NO services were rendered whatsoever. I have never set foot into an Ideal Image MedSpa and yet they have charged me. TERRIBLE COMPANY! WOULD NOT RECOMMEND TO ANYONE!
Google
5.0/5
Feb 21, 2021
Google Ideal Image Orem
The front office staff were helpful and kind, but the nurse who took me back was exceptional. She spoke to me as a friend. She anticipated my needs. She was interested in me and my life. We were only together for a short time, but I was extremely impressed with how easily she was able to impact me and my day. She was awesome.
Google
5.0/5
Feb 11, 2021
Google Ideal Image Orem
Laser hair removal was different than I expected, but in a good way! I'm sure pain differentiates between people but it tickled on my thighs! Walk in the park hope you're experience is as good as mine ☺️ shout out to the Orem team
Google
5.0/5
Dec 31, 2020
Google Ideal Image Orem
Excellent customer service very professional! I won't go anywhere else!
Google
5.0/5
Dec 31, 2020
Google Ideal Image Orem
Breck is Awesome she helped me out a lot!
Google
5.0/5
Dec 30, 2020
Google Ideal Image Orem
Amazing customer service!
Google
3.0/5
Dec 18, 2020
Google Ideal Image Orem
I like coming there. But the problem I have lately is I don’t like having to wait 2 weeks after my appointment to make my next appointment for the next service. Who has time to wait around for 2 weeks and call in to make an appointment for 8 weeks. And then when you do that they are always booked and can’t get you in so you end up having to wait 12 or 13 weeks in between your services. And they put you on a waiting list. It’s really frustrating especially when you have paid cash and you don’t feel like a priority. I’ve paid a lot of money for my services and it makes me not want to send other clients to you because of this reason.
Google
1.0/5
Dec 3, 2020
Google Ideal Image Orem
I am still waiting to speak to either a professional manager who doesn't take anything personal and is able to provide an excellent customer service. I need either a refund or the rest if my sessions already purchased, at a location other than Orem. but they don't answer the phone knowing I paid for my sessions.
Google
5.0/5
Nov 12, 2020
Google Ideal Image Orem
I've only been twice so far, but everyone is so friendly and professional! The service is great and they know what they are doing!
Google
5.0/5
Nov 11, 2020
Google Ideal Image Orem
Jill was awesome!
Google
5.0/5
Oct 21, 2020
Google Ideal Image Orem
The staff are so nice and welcoming. I enjoy going to my appointments
Google
3.0/5
Sep 23, 2020
Google Ideal Image Orem
Happy with the results but poor communication from the office staff. Really hard to get a hold of them to schedule treatments.
Google
5.0/5
Sep 21, 2020
Google Ideal Image Orem
If you're interested in laser hair removal, Ideal Image is a great choice because according to others I've known to do laser hair surgery somewhere else, it costs more by the square inch, whereas Ideal Image just has you pay by part of the body, no matter how many square inches it is. The NP I had was really nice, and willing to take breaks and go at my speed.
Google
5.0/5
Sep 16, 2020
Google Ideal Image Orem
My NP was very personable and knowledgeable. She explained things well and made me feel comfortable.
Google
5.0/5
Aug 24, 2020
Google Ideal Image Orem
Friendly staff and very clean office. Payment plan was convenient and affordable.
Google
1.0/5
Jul 13, 2020
Google Ideal Image Orem
It is far to expensive. Even with 80% off. I don't imagine i will ever do business with ideal image. Sad but true. The staff are wonderful. Still a no go for me. It is simply not worth how much money your asking people to pay. Sorry.
Google
1.0/5
Jun 15, 2020
Google Ideal Image Orem
When I made a purchase over the weekend, I spoke to 2 different representatives and neither of them told me you were currently closed because of COVID-19. If I had known that, I would not have made a 400.00 payment until I knew you were open. I could have used that money for other things until you reopened. I feel that was so dishonest not giving me full disclosure
Google
5.0/5
May 27, 2020
Google Ideal Image Orem
Rashida was so nice
Google
1.0/5
May 26, 2020
Google Ideal Image Orem
I was SOLD a package ($1,250) under the pretense that the services wouldn't expire or at a minimum they could be all used before they would expire. It is not possible to use all the sessions before they expire based on their criteria. Ive tried 4 times to speak to a manager with NO RESPONSE. Buyer beware!
Google
1.0/5
Mar 16, 2020
Google Ideal Image Orem
I followed THEIR recommendations for CoolSculpting and they said I was the perfect candidate, worked with them for MONTHS and at the end of it absolutely NO RESULTS. Really regret listening to them. Would love to get my money back.
Google
5.0/5
Feb 15, 2020
Google Ideal Image Orem
Dr. Jill, made me feel very comfortable, and often, throughout the procedure! She also explained the procedure, complimenting me throughout, and I'm looking forward to coming back!! The office staff and receptionist were also content on being there the whole time!!!
Google
5.0/5
Dec 26, 2019
Google Ideal Image Orem
Absolutely loved my experience at this Ideal Image location! The staff was very friendly (Especially Jerica 🥰 she’s amazing!!) and made me feel very comfortable about the procedures performed. I also love the professional atmosphere and vibe in their office! Great place, would recommend to everyone looking for a professional place to get Botox or any other procedures they offer!
Google
5.0/5
Dec 18, 2019
Google Ideal Image Orem
I had my 4th appointment for laser hair removal of the bikini area today. I've enjoyed all of the medical staff up until this point, but today Jill was my favorite! I requested her for my next appointment because she made it go quickly, as easy as can be hoped for (it hurts, but she helped it hurt less) and she was so nice.
Google
5.0/5
Dec 18, 2019
Google Ideal Image Orem
This place is awesome! I have had the best experience with every visit whether I just need to check on pricing or when I come for an appointment. The ladies here are so helpful and very sweet! I highly recommend!
Google
5.0/5
Dec 5, 2019
Google Ideal Image Orem
I have been going to Ideal Image for the last 12 years and I enjoy going there because the staff is so nice and informative. Thank you ladies for all you do! I have been a customer for many years, and love how friendly and professional the staff is, and am put at ease by knowing that I am being treated by real medical professionals. The staff truly cares in making every treatment a pleasant experience, definitely customer service at its best. I have had many different treatments there and would never consider going anywhere else.
Google
5.0/5
Dec 5, 2019
Google Ideal Image Orem
I love ideal image! Their staff is super friendly and professional. I am always satisfied with my results. They also keep me up to date on current sales and deals. I love this place!
Google
5.0/5
Dec 5, 2019
Google Ideal Image Orem
I have had such great experiences here! They are very professional and I don’t feel like they oversold me on anything. Everything they have recommended from fillers to Botox to laser hair removal has been so awesome and was such a good experience. I chose here because they know what they are doing and aren’t a random stand up. Sometimes you do pay a little more than smaller places but I have seen some Pretty low quality results that are not worth it. I highly recommend these guys!
Google
5.0/5
Nov 29, 2019
Google Ideal Image Orem
I absolutely love all of the ladies at Ideal Image. They go above and beyond to make sure you have the best experience and treatment possible. I would recommend laser hair removal to everyone! I had amazing results after just a few treatments. So worth it!
Google
4.0/5
Nov 1, 2019
Google Ideal Image Orem
I've been meaning to leave this review forever! But I have really appreciated the effort on Ideal Images part to make the bad parts of my experience right and produce the most amazing results. I am still having laser hair removal done and let me say the nursing staff and management are fantastic. Danyale B. is so professional, informative, and does the treatment in a very specific way to ensure the least amount of pain. She has unbelievable attention to detail. Maggy, the manager, once I was able to talk to her, really went kept her word on promises made which meant the world to me. Beyond the sour experience at first with customer service and paperwork, I think I would still recommend this to my friends, I'd just caution on being thorough is all. I have only had 5 treatments done but am basically hairless in half of my treatment areas. My under arms, HAIRLESS. Loving this so much.
Google
1.0/5
Oct 14, 2019
Google Ideal Image Orem
Prices are not competitive in the market. Would not recommend.
Google
5.0/5
Oct 10, 2019
Google Ideal Image Orem
Really good experience with the customer service.
Google
1.0/5
Sep 3, 2019
Google Ideal Image Orem
Update : STILL WAITING TO BE CONTACTED. I've been waiting since April and nothing. All they want is to screw me over . I've been waiting for months for the lady they said was going to contact me. To contact me. I wrote a review before but was made to take it down. I did it for the lady that works there, she's nice . But I would not trust this buissness. Consulted other places after and people that go to other places. And IT SHOULD NOT HURT this bad to do laser hair removal. Other places have updated matchines. In only I could show you how sweaty and uncomfortable and STRESSFUL. the experience was for me and my friend. It's been a nightmare. I want to cry and tell my younger self to never sign that contract. Which by the way, they gave me a copy of the contract and I can't even read half because the ink was out. So...just shop around. There are other places that won't trap you like this. this place is discussing and unsanatary.
Google
5.0/5
Aug 21, 2019
Google Ideal Image Orem
It was great. Love everyone there!
Google
5.0/5
Jul 13, 2019
Google Ideal Image Orem
They have the best staff. Everyone is so kind and friendly and always wanting to know how they can make the visit better. I love going here for all my laser hair removal services! I would definitely recommend going there for any services available.
Google
5.0/5
Jul 11, 2019
Google Ideal Image Orem
Wonderful staff and Danielle the best!
Google
5.0/5
Jul 11, 2019
Google Ideal Image Orem
Will discuss everything thoroughly so that you understand
Google
5.0/5
Jun 13, 2019
Google Ideal Image Orem
Clean and professional. Staff is great
Google
3.0/5
May 20, 2019
Google Ideal Image Orem
The last time I came I was late because of traffic. They made me wait 15 minutes just in case another person showed up- when I only had a 20 minute appointment. If they had checked with me about what I was getting done, it would have been very obvious. If the other person had showed up they would have made me wait until after that other persons appointment. That is not okay. Luckily, the other person didn't show up on time, but I was appalled at how much time they wasted having me wait rather than just getting my treatment done. I also really want to know if I was straight up lied to about the laser being stronger and more permanent than other med spas that don't use nurses. I have many people tell me there is not difference other than getting charged a lot more. But I was told very specifically that I would be getting a higher strength of laser which would mean more permanent results. If this was a lie, I think that should be known.
Google
4.0/5
May 17, 2019
Google Ideal Image Orem
Very friendly staff. The treatments have worked wonders for me!
Google
5.0/5
Apr 2, 2019
Google Ideal Image Orem
I love the service and the specialized treatments given. I have enjoyed the lasting results, I have not shaved my legs, armpits, and bikini line in five years.... Smoothness throughout... I love it... Now doing a BBL and loving the results of clearer skin on my face... I would recommend Idea Image above other business in that realm.