Tammy is amazing very friendly and personable also professional.

DONT GET THE LIFETIME MEMBERSHIP GO TO MILAN LASER INSTEAD! I was told twice over the phone the wrong info about my “Lifetime membership” they said over the phone that I only had to pay one time fee since I haven’t been in awhile and I would not have to pay that fee every I come in after that unless, I don’t come for a long time after my touch ups. For example a year or months with not booking anything at all. Come to find out that was not true and they didn’t care I was told the wrong info TWICE and just brushed it off to get me out the door. GO TO MILAN LASER they have a lifetime guarantee and will NOT charge you fees for touch ups AT ALL. I didn’t mind paying one time for my touch ups but they want to take more of your money off of you vulnerability, even though I paid them thousands and I didn’t even get the full results last time! Milan laser will do as many treatments as needed. At Milan they only do laser hair removal and are never over booked and is easy to make an appointment. I haven’t done any other treatments at Ideal image so I can’t say how they treat you with those but please do not get laser done here you are wasting your money!

Great friendly staff, most painless treatment yet! Thanks

The staff are amazing!

The team is great and cares.

I am extremely happy with my experience and results from Ideal Image's Broad Band Light Therapy. I contacted them in regards to getting rid of my annoying and stubborn burst capillaries. The consultation process was easy and done through a zoom meeting. They made sure to explain what to expect at my appointment and instructions for pre and post care. At my first appointment Stacey explained what she was doing every step of the way and answered any question I had. She ensured to adjust the machine's settings based on my pain tolerance and made sure I was comfortable the entire time. Stacey is an amazing tech and made my experience top notch. After I was completely healed up, my largest capillary was completely gone with the exception of a slight amount of hyperpigmentation in that area. Overall my skin tone evened out, rosacea vanished and my burst capillaries disappeared. These results are better than I could have ever imagined. I give my thanks to Stacey and her amazing team!

Great staff!! Always willing to go above and beyond!

I really love Ideal Image for laser hair removal. I bought a package previously and they did such a great job I bought another package (different areas). They are a little more expensive than other places but they are worth it! They are more organized, it's easy to make or cancel an appointment, the staff is well trained and knowledgeable. Everyone is very friendly and professional. I really loved working with Stacy at the West Jordan Clinic. She is friendly and professional. She was easy to talk to, work with and she made me feel very comfortable and welcome.

After setting everything up for laser hair removal and having a decent experience with the first appointment, I rescheduled in office before I left after that first appointment. I show up today, to that appointment and was not on the schedule. And it’s not that I showed up on the wrong day, they did not have my appointment saved at all. I work two full time jobs, am a single parent, and don’t live necessarily close by. They can’t rebook me for over a month from now, and that just seems like such a waste of money to have poor communication and failures in the scheduling. I will be canceling my services and finding a more reliable company.

My personal experience at Ideal Image in West Jordan was amazing. I went in to get lip fillers & I am so pleased with my results. I loved everyone that I came in contact with. Sadly I cannot remember their names to give them more credit. However, I will be going back there for my two week follow up & I will return with another review(& their names)Thank you so much 😊

Extremely dissatisfied with the customer service at Ideal Image. My contract SPECIFICALLY states I am to receive 3 free touch-ups if, at the end of my service, I am not satisfied with the results. However, I went to West Jordan for my first touch up and they charged me $55 with absolutely no discussion. They refused to help me sort this issue! I've called West Jordan to sort it out, they gave me a customer service number, I've left several messages, and nobody is willing to help me with this. I am VERY disappointed after being a loyal customer for 2.5 years. I will NEVER use ideal image again. IDEAL IMAGE IS A SCAM.

Horrendous customer service

It was great!! Everyone was very nice and professional.

If I could give Ideal Image in West Jordan UT a negative 5 stars I would! DO YOURSELF A FAVOR AND RUN THE OPPOSITE WAY! THEY ARE TERRIBLE!!!!! I have been a faithful customer for over 3 years now... and I have yet to a good experience with this office. Not to mention the turnover rate at this office is insanely high! I have only seen the same provider maybe twice in the 3-4 years I’ve been coming to this location.. and don’t get me started on the front desk- they are TERRIBLE! They constantly mess up my laser appointments by not scheduling appropriate time for treatment, resulting in me having to come back days to weeks later to get the other part of my treatment completed. I am constantly being told that my patient profile contract is expired- but then they magically find that they mixed up numbers etc. EVERYTHING FEELS DISHONEST AND SKETCHY! I wish Ideal Image could hire someone competent enough to schedule appointments, take appropriate payment and provide honest consultations. Enough is enough!!!! Anyone looking into this company- RUN THE OPPOSITE WAY! DO NOT DO BUSINESS WITH IDEAL IMAGE. I promise you that you’ll regret it!

I always have a great experience! My ideal image consultant was so friendly and knowledgeable.

I’ve loved coming here for treatment! Kelsey is so amazing and helpful. Knows her stuff and goes over everything to make me feel knowledgeable and comfortable. I’m always so glad when she’s the laser tech working with me.

I was surprised to know that a physicians assistant was going to do the procedure. That made me quite happy. Also, she was very thorough and help me decide that Ultherapy was not the procedure that I should have done. We decided that BBL was the way to go with some fillers. I also joined the yearly membership. Now, I can’t wait to get things done.

I love Ideal Image. Kelsey and the other workers there are so fun, so nice and I feel so comfortable with them. Thank you for making my experience so AMAZING.

Shout out to Angie. Thank you for answering all of my questions and making my treatment a great experience.

Fantastic

The staff is on time, very professional and treated me with respect.

The new front girls were the most helpful and kind then they have ever been in the past. My laser has always been great here but the front desk girls have not. So glad that they upgraded to better customer service.

Ideal Image was great on my first trip, they explained everything really well and left no questions in my mind. I knew what to expect and it wasn't scary at all. They even called a few days later to make sure I was OK and to follow up on any questions that I had. They have been wonderful to work with so far and I am really excited for my second appointment.

Ann is so awesome. I booked with her again. Her attention to detail and thoroughness are amazing. Thank You!

Called into Ideal Image yesterday and talked to Kylie! She was so much help! Can’t wait for my appointment!!

Very nice receptionist and nurse

Excelent service they explain to me step by step

Kelsey was wonderful to work with, she made it all a very comfortable experience and I would highly recommend her for treatments. Wonderful facility with very kind and welcoming staff!

Everyone there is really nice and helpful

Ann is so thorough with laser treatment! I’ve been to a few laser treatments here but this was first one with Ann and she really makes sure to get every centimeter of your treatment area which is great as you spend a good amount on laser hair removal so you want to make sure it’s done well each time! Ask for her!

I spoke ta front desk girl about laser hair removal was very nice and helpful and professional! Thanks keep up the good work!..

I always love coming to this location. Super fast getting me in and easy to work with when I need to change appointments!

Technician was very knowledgeable and friendly.

Great I’m very happy with my latest visit and results

These professionals are always so kind and thorough.

Elyse was great to work with. She was knowledgeable and super friendly. I highly recommend this place. The staff was welcoming and covid friendly.

I’m very happy with my results! And the staff at this location are very awesome! 🙂

It was my first time there and the staff is really friendly. When I got called in the nurse practitioner, Elyse was extremely nice and she communicated everything that was going to go on in the procedure and what to expect afterward. She answered all my questions and was very considerate of how I was feeling while in her care.

I want to start by saying that ideal was Covid friendly I felt safe. The staff was nice. I saw RN Elyse. Lovedd her! I recommend her she made me feel comfortable and confident! Also so knowledgeable!! Happy with my results!

I had a really good first experience with them. The provider was nice, explained everything well before the procedure and did an amazing. I will be going back in the future.

Covid friendly and Elyse is highly qualified

I had a great experience here! It was very clean & COVID friendly & I absolutely loved working with Elyse! Highly recommend!

I had my appointment tonight with Kelsey and she was just the sweetest thang! Made me feel super comfortable and made my laser hair removal experience phenomenal. 10/10 would recommend! ♥️

Great staff, all very friendly and knowledgeable about products.

Clean, safe, and friendly. I appreciated all the extra precautions taken to keep the environment germ free and safe from COVID. The staff is extremely helpful and friendly.

I love all the girls. They’re good at what they do and soooo nice. Kelsey is absolutely incredible. I just want to be her real life friend haha

Kylie and Elyse were so sweet and friendly! The whole staff seemed knowledgeable and trustworthy. I’m very happy with the results of my treatment. An overall great experience!

I’ve dealt with many med spas over the years, this place is phenomenal. From the front to the back, it’s a reliable, experienced but cost effective way to get your treatments. Highly recommend.

I was very pleased with my experience here and will defiantly be recommending to my friends who don’t already come here for services. My skin goals were met and the friendly staff was super helpful and welcoming. Thanks Breck!

I love ideal image! Great staff, great treatments, great results!

I love the staff and the efficiency of the office, but it is very difficult to book an appointment. I have been on a waiting list for weeks and had difficulty solidly scheduling an appointment for services I purchased. Other than that, idealimage has been a very positive experience.

Hello again: I wrote a review a week or so ago and I received an answer for the owner telling me to explain more about my case to the employee that was going to contact me from in West Jordan office (I think he was referring to the manager) Breck contacted me but still she hasn’t solved my problem, despite I have explained and I believe I have been very clear about my point and now I have two days sending her emails asking if we can meet to see if that way we can find a solution because it seems e-mails don’t work, so the only thing I am requesting after she told me that I can’t have a refund but only a credit si that’s ok, I accept that and I keep asking her to continue with my treatment that the last manager offered me (BBL) and that I had had one before and I saw good results and that’s why I want to keep with it, she is still doesn’t give me a strong reason why I can not and the only reason I have gotten is that if I have melasma (which I don’t) I wouldn’t see results and I can’t accept that reason, I explained to her more than once that if that’s the only reason they have it doesn’t have any validation to me since I didn’t get any result with Ultherapy but she keep offering me another one so I have asked her repeatedly why she can offer me a treatment that didn’t work and didn’t give me any result not even a tiny result and very uncomfortable but she doesn’t want to allow me to keep with BBL that is a treatment I had before and that I saw results, it doesn’t really make sense to me, until this day I have not heard from her, so again Im asking please to send me the right help and the right person to talk to and get request solve. I will reparar again, I would like to keep with BBL treatment because I saw good result with the first one I had, I am not interested in another Ultherapy because it didn’t help at all and I want to use my credit for BBL. I don’t have Melasma I even talked with a Dermatologist today and he told me it doesn’t exist a test to diagnose melasma (which was what the nurse asked to do to make sure I don’t have melasma and that was the only way they can treat me) it is very frustrating that they don’t care what a client ask and want based in their experience, If I’m saying BBL worked for me but Ultherapy didn’t why they keep offering me the opposite and don’t listen what a client is telling. Thanks and I do really hope this time I can be heard in a more caring way Raquel

Worst customer service. Ignored my call 9 times after they hung up on me. Save your money.

My zoom meeting went great!! I got all my questions answered the agent took time to explain all my options, she was knowledgeable and had an amazing attitude

Kylie is the cutest, and i seriously love everyone that works here and the results i’m getting from my laser hair removal! best money i’ve ever spent! ❤️

Horrible horrible RIP OFF DO NOT EVEN WASTE YOUR TIME OR MONEY here! I had a consultation for laser hair removal... they advertised 70%... of course they show you these outgreatous prices, and pretend they are giving you such a great deal by taking 70% off those huge numbers!! Its a joke! If I remember correctly, my total was around $16000!!! Lol and then, a 70% off that, they called it “a great special” They do not stop calling me to try and sell me any of their ridiculously priced services! Ideal Image is just another big corporation that charges HUGE $$$ to cover their costs of having all those many, unnecessary and annoying sales reps. BE AWARE! You can certainly get the same service through “Candela” brand at any other local place, which for sure will give you the honesty and reasonable price you deserve!

Very informative

My service provider for CoolSculpting was so sweet and took very good care of me. She made sure I was very comfortable.

Amazing! The employees are always so nice and talkative! I love the energy 🙂

I'm very satisfied with the results of my laser hair removal services. The staff is extremely friendly and the process is fast and easy.

I have had the best experience. I have loved working with Star and Kylie Mosgrove! They are the best. They are so sweet and knowledgeable. They have made sure that I get the best service and have answered any and all of my questions! I recommend ideal Image 10/10!! ❤️❤️

Excellent!

Love the nurse who does my treatments!

wonderful, kind, patient, honest, nice, welcoming

I had Laser Hair Removal performed and my experience was great! The staff was incredibly friendly, the information provided for my treatment was thorough, and my results have been on par with what was explained to me. I will be coming back for treatments of other areas and know I would have a great experience with any of the other services because of how professional the providers and staff are.

I have been doing bbl face laser and laser hair treatments to my under arms. The dark spot on my right cheek is gone Im so excited I thought it would take 3 appointments but I did 6 and it finally worked. The laser hair treatments are working well so far my hair is really thin now. Im so glad they are wearing mask and being COVID cautious. The girls always make me feel comfortable and laugh. I recommended making your appointment on sight right after you finish a session because they fill up fast and the number sometimes doesnt work.

Alisha at the West Jordan, Redwood Road location is great!

Call many times to setup and appointment no body answers they don’t return your phone calls

Vary nice staff and trans friendly place

They were very kind and clean. They knew what they were doing. Great experience.

First, very covid conscience which I greatly appreciate making me feel safe. Ability to schedule treatments around my calendar is amazing. Lastly, the staff are knowledgeable, kind and create the best experience!! Thanks Ideal Image and see you soon!

Theives... Cool sculpting is a joke. It’s damaging and it does not work. You should be aware that if you change your mind and not want it done they take your money. $$1225.00$$

People that provide rhe service has been rally nice and professional

I felt that everyone was very through considering my condition.

I am half way done with my laser hair removal, and I am seeing 80% less hair. Yay!

Elyse was amazing ! The whole staff was so great ! Stacy M the sales rep is the most amazing person ever ! She actually cares !!! Everything explained so well ! Awesome place for different treatments Thank you for making me feel so loved and welcomed ! Krista

Do not go here! The technicians were kind and friendly made me feel comfortable that is not the problem. I decided after one round that this was not for me and so called to work on getting refunded As I had pre purchased 16 cycles. I was told I needed to speak with a manager and have been trying to get ahold of this manager for 3 months now calling twice a week and no 1 calls me back, no 1 bothers to try and help me. It's getting to the point where They clearly don't want to deal with me or help me with a refund. Nor does anyonetry and ask if I'm interestedin any other servicesinstead. I'm so incredibly disappointed because the technician was so kind and helpful.

they don't respect personal information and discriminate. They also charge a lot for services. Avoid and go elsewhere

I was shown pictures of people getting the laser face treatment where they had a big brown spot and the next day it was gone. I signed up for 5 treatments and keep being told it takes many sessions. After 4 treatments I’m slightly improved. Image.jpg

Maria was great. She listened and offered deals and packages and was considerate of my time. I very much enjoyed my consultation with her. She also had a warm and fun personality.

The ladies have been great to work with. Everyone is super friendly and knowledgable. The hard thing for me is scheduling, due to me needing to come in the evening or weekends. Other than that, it's been great!

Amazing would recommend

I was left on hold for 1 hour and 18 minutes before I hung up. Absolutely terrible service!

The only experience I received was to get payment. I’m still waiting for someone to contact me on my appointment. Is this normal procedure? Gather money and wait? Then you get a phone call to schedule the appointment by dialing 1-800 to find out that you can’t. So now, I want my money back. So let’s see when this happen.

I haven't even received treatment but I'm on the hook for $3,750.00. I was told in the free consultation that I could back out at any time. Her words were, "why would you pay for service you didn't get?" I called to cancel because after I signed they never reached out to schedule. I waited 2 weeks. So I finally called to cancel and it took them 2 weeks to get back to me and the girl on the phone said, even if I don't get any service from them I am liable for the full amount. I asked for a manager and she told me they would call me back. It's been nearly two weeks again and I have not received any communication back. They are frauds. They will take your money and run. They LIED to me. Do not trust Ideal Image.

It was pleasant and professional. Everything was explained well and the procedure was a good experience.

Loved the outcome! Very happy with my results!

I was so excited to find a place to get Botox treatments close to my house as I moved far away from my normal medical spa. I had been warned by friends that it wasn’t smart to go to Ideal because they water down their product and it wears off fast. I didn’t really mind if this was the case. I thought as long as I had some where to go that is close to my house then I will be able to deal with their not so flattering traits. If I have to go more often so be it. Well my experience turned out to be worse than I could have imagined. They sold me 20 units of Botox at a discount price and I went in for my treatment. They only applied 18 units of the 20 and told me to schedule a time to come back in to get touched up with the 2 remaining units. This has been a complete joke. I had a hard time getting anyone on the phone to schedule my touch up appointment as I saw some things after the Botox set in that I am not happy with. So I decided to go in to the office to schedule this appointment. I was greeted by someone who seemed more concerned with answering the phone than assisting me with my scheduling. Finally she told me to return the following day at 5pm. and I would get my touch up then. I followed instructions and returned the following day only to be told I was on the schedule for the day before. What? Apparently a manager was the one who scheduled my appointment. Not only would she not come out to speak with me about this but she told the receptionist to just get my name and number and she would call me in 20mins to schedule a new appointment. I never got a phone call. So it doesn’t take a genius to figure out that they aren’t selling discounted anything. They make you believe you are purchasing 20units at a certain price but you are really purchasing 18 units at a$1 more than they are advertising it for. You will never get your touch up. If you try they will treat you like a crazy ex that won’t leave them alone. I’m done! I will never go back! I will drive the extra few miles to my normal spa who I should have never strayed from in the first place #idealjoke

Friendly, helpful staff, easy to schedule appointments

My experience what really good, Stacey was very polite and shared great information. I am not seeing the results I would like at this point and am REALLY hoping in the next few days that changes.

Great! Nothing bad to say. Super excited to finally get started with hair removal.

Awesome payment plans !

I only gave one star because there isn’t an option for zero. My husband and I are both medical professionals and highly educated. We sat through the sales pitch and NEVER at any time, were we told that if we had a history of cancer or have had mole removals in the past, we may not pass the screening. We showed up for our first treatment, completed the screening, only to be told that we couldn’t have laser hair removal done without a clearance from our doctors. We drove over an hour one way. So, the inconvenience was worth mentioning. We have since been told by our doctors that laser hair removal is not the best idea. We have reached out to Ideal Imagine several times, for a refund, and NEVER get a response. It’s has been over four months and we are still waiting. We would like our $3000 refunded as we are not going to be able to have our treatments done. Bottom line, they are dishonest. They are not upfront about restrictions related to health, when you sign up. If they had been, we would have waited until we spoke with our doctors.

I recommend getting treatments here if you’re looking for some. I’ve done both laser hair removal and coolsculpting and I’ve had great results. I really appreciate the thoroughness and attention that their staff give. There was one staff in particular who was amazing. She helped me out with a treatment yesterday and if i could remember her name I’d recommend her. But honestly the staff overall has been great. It’s expensive to get any type of treatments, but thankfully i feel like at this facility the staff realize that customers are paying a lot and they do what they can to get you your money’s worth.

We had a consultation appt at 5pm and ended up leaving unseen at 5:45 after they took another gal back who had an appt time after ours, arrived after us and pitched a fit that she had to wait. All while my friend and I sat there patiently and respectfully waiting well after our scheduled time. Will not go back.

When you schedule an appointment you should be able to get in around the time of said scheduled appointment. My very first experience with the office was for a consultation and they had me wait an hour from the original time my consultation was set for. Thinking that this inconvenience was a one-off, I had gone ahead and scheduled a service with them. Come time for my appointment for the service, I had been waiting in the waiting room for two and a half hours! The girls at the front desk had no regard or seem to care how long I had been sitting there. Despite my wait, I still followed through with the service. Had a follow-up appointment scheduled, but they had to reschedule that appointment because they realized that they wouldn't have anyone on staff available for the checkup. Just went in to the rescheduled follow-up appointment and waited 40 minutes. I was told that the follow-up wouldn't be very long, but I had somewhere else I needed to be shortly after and left. I can understand a 15 to 20-minute wait... maybe even 30 minutes occasionally, but these guys need to get ahold of their scheduling practices!

I had my first BBL treatment today and the service was excellent. They got me in right on time. The person who did the procedure was very nice and she explained everything she was doing as she went along. She did a perfect job! I am very happy with my experience and look forward to the rest of my treatments.

Loooved it!

I don't usually write reviews but I felt compelled to speak about the positive experience I had with Ideal Image. Initially I was apprehensive about what to expect but without a doubt the entire experience exceeded my expectations. To begin with, the staff was friendly, knowledgeable and professional. Next, the part I expected to like the least, meeting with the Sales Rep, ended up being the best. I met with Stacy M. and she provided me with fair pricing and honestly let me know my options. She followed up a few days later to answer my questions and calm my concerns. At no point in the process did I ever feel like I was being "sold" but instead, her approach was much more empathetic, informative and genuinely concerning. Overall, I was very happy in dealing with Ideal Image. Long story short, if you're on the fence and think you could benefit from the services, I would highly recommend you pull the trigger and go for it. I don't think you will regret it.

I’m very happy with my treatment. And everyone who works there is so nice.