I’ll sum it up Liza is the best.

It was semi pain free, fast and pleasant.

I came in for my first treatment. I assumed it may be a little painful in some areas but it wasn't as bad as I had imagined. Most of it was no feeling and some were minor tingling. It went quick and I found the next day a lot of difference in hair in the area. The next few days were even better. I'm excited for the next treatment. Now I know what to expect, it should be a breeze. I would recommend it to anyone needing hair removed.

Wonderful. Decided to read the reviews and now know that what's happening to my mom's appointments are the way they do business. So they take your money and don't commit. I was going to do this right after her sessions but having 1 and then 2 canceled for the second session just tells me how they care about their customers. Yes, we will take your money. No, we won't commit to the exchange of money. Nothing like watching your mom get depressed because she feels likes you took advantage of a senior citizen. So thanks, you should change your commercials to "We'll think about fulfilling your commit you paid us for.

I am so disappointed. This has been the worst customer service experiences I have ever had. After paying over 6k for a Cool Sculpting package I was told by the tech what I was sold through a consultation couldn't be really be done and that i would just receive a credit towards other services, the tech was cold and almost rude. My second appointment was scheduled incorrectly and the front desk receptionist again didn't have any level of customer service, she provided no suggestion or even offer to help. I was about to spend another 2000 on an Ultherapy treatment and am going to ask for a full refund and take my money else where. Save yourself the time and money and go somewhere else.

The experience was great. The only problem was I got quoted $10 a unit of botox on the phone even when telling the rep that I was not paying for a membership and when I arrived I was informed it would actually be $15 a unit. I would have gone to another place that was offering $10 a unit if I had known it would be $15 a unit.

Great Botox experience! Very talented, and friendly staff. I was called back right on time.

They have the nicest staff I've worked with.

Easy and simple

Nice place. Great service. Front desk customer service and Orem needs a little improvement However Jordan location is on point!

Awesome! So happy with the consideration to my needs and results of treatments.

The staff is amazing they do the treatments fast and efficiently and I live the results!

If I can give this place 0 star I would, scam and they will rip you off your money and charge you falsely. They charged me for a consultation and the first appt when I didn’t even go to my first appt. They called my again saying I owe them a balance when I canceled everything and told them I don’t want to do business with them. They haven’t given me my money back and it has been over 40 days since they said they would! Please don’t trust them.

At first it was complete joke to get anywhere with anyone there, called customer service, emailed management took 3 weeks or more to get any response! After that they did say they refunded Fortiva but they are saying they were not refunded so we don’t know what to do? But so far my laser hair removal was great today I had cool tone on my buttocks but wish I could get the rest of the treatments. Hope when I go for my neck it’s worth it!

I tried the cool sculpting and cool toning. Sadly it was a complete waste of $1,200. I did one session of the cool sculping and had minimal results. The cool toning made zero difference in my abs. It is very upsetting to spend $1,200 and get no results. The assistant that did the cool sculpting told me it makes minimal difference and you must continue to do the process every month. Please do not waste you money on this service.

Im so happy, this place it’s amazing

Such a dishonest company. Everything they tell you is a lie. I was told when I bought my $4,000 package that I would have free touch-ups for life, that they guarantee the results, and that I could buy pulses for other areas as needed without a contract. They made it near impossible to get in for appointments in a timely manner during my initial sessions. By the time my "contract" time was up I had only been able to get in so many appointments and it wasn't enough to reach full results. When I scheduled touch-ups they charged me, contrary to what I was told initially. And then when I asked to schedule one of the per-pulse appointments two months ago they told me to do it next time. Today I was told they no longer offered that option. They weren't willing to do anything to honor what they had previously said. Will never give this company my business again.

I do not recommend this place at all!!! My face was burnt for the second time by them in February and I called several times to ask for help. I didn’t receive a call back until the beginning of April. When I did receive the call the lady said that she could not help me and there was nothing she could do, in a very unprofessional tone. I’ve literally been calling everyday for months now and still haven’t been reached back to after that phone call. All I asked for was a refund for the month that I was burned. They did not help me with any tips or steroids on helping my face heal from the burns, even when I sent the pictures out to the managers and such I still was not given a call back. At this point I’m scared to finish the treatments and would like a full refund on the remaining amount. I’m disappointed because I really enjoyed the results for the first few treatments but this was my second time getting burnt. It’s not worth it at all. As well as I’ve contacted the bank where I received the loan and ideal image is refusing to refund them the remaining amount. I haven’t been to ideal image since February since I’ve been burnt twice and it’s more than fair for them to refund the remaining amount due to their lack of good customer support.

Please do not go here!!!! I signed a contract back in February. My first laser appointment I had to reschedule because the consultant told me not to shave and the technician told me I had to be freshly shaved when I arrived. I finally was able to get into another appointment. I had a severe allergic reaction on my legs. I had welts for 7 days and my legs swelled up. My skin was extremely itchy for 2 weeks. I do not want to continue getting laser treatments and have asked for a refund. I have called multiple times and have never received any call back. Terrible customer service. I unfortunately did the financing.... so I am paying $270 a month for a treatment I am not getting. This really makes me regret investing in myself.

I got all the info I needed and more , the services offered at the facility

I had purchased laser packages and a blue light facial package before the pandemic and now they will not even honor it! They said because they were only shut down for three months they won’t honor anything that I paid them. I do not recommend them and I highly recommend that no one goes to them. 😡😡😡

You offer cool sculpting

Save your money! The worse experience with ideal image. They charged my bank account $455 without authorization or calling me to ask if it was OK. The account was closed for 2 days after opening and $5 000 even though I never got any procedures. I have several health issues and my Doctor doesn't think is a good Idea, I got the letter but Idea Image won't give me my money back and reverse the 5,000 on credit. I've been trying to fix the situation for over a month, I call almost every day but they put me on hold and then they hang up. Terrible experience! I regret ever signing up. I even had to the case manager because he told me he was sitting on my case for 2 weeks and didn't seem to he The took half of my rent money without asking. I hope people could read the comments and avoid this office. When I call to try to fix this problem but they put me on hold then the

I really enjoy Whitney! She does a super amazing job and goes above and beyond every time I come in! She’s super fast and efficient too! Thanks so much Whitney!

I would give Daniel and the medical staff 5-stars as they are all kind and helpful. Daniel is a problem solver and very easy to work with. I give 4-stars because they have some issues with the way their scheduling works. If you get the right person on the phone (like Daniel) then you will get help with the problem, but some of the others will simply say there is nothing they can do.

Always friendly! A little bit of pain for beauty

I was scammed into signing a contract without any explanation, charged my card and told me it would be 40 days before I got a refund. Mind this; I have NOT been to a single appointment with this place. Please don’t waste your money!

Kelsey was great she explained everything very well and she was very helpful but my problem is your appointments at the location I feel if I payed for my treatment I should get it done soon they wait unbelievable ideal image should really try to fix that

I felt like the person who provided assistance this time was much more thorough than normal! Not that my previous folds have done a poor job but she did more pulses in tighter circles to inhibit future hair growth and she did an excellent job explaining things to me in a way that I hadn't experienced before.

My mom and I were quoted at an outrageously large price for laser hair removal, then we were both called individually multiple multiple times by different numbers pestering us about when we wanted to set up an appointment or set up a quote (which we had already had a quote). We had never said we would consider going through with the plan so the fact that we were being pushed to set up an appointment neither of us had said we were going to get was ridiculous. Super pushy sales representatives.

I would not recommend laser hair removal from Ideal Image. I treated 10 areas and paid a fortune expecting to get amazing service and results. Similar to what other reviews stated, getting appointments set was a pain. They schedule you for 8 weeks out but then tell you their calendars for 8 weeks out aren’t prepared yet so you can’t always reschedule the day of your appointment. Be cautious and ask in DETAIL what the area you are treating extends to. For example I paid to laser my “full arms” but learned that they wouldn’t laser the part of my arms that would be under a cap sleeve so now I have a four inch hairy patch at the top of each arm. They stated I’d have to pay for shoulder area too if I wanted to laser the tops of my arms. I also paid for feet thinking this would cover toes. It does not. You have to choose between the top of your feet OR your toes because they charge separate for them despite toes needing only 5 or 6 zaps per foot. The staff are friendly but it didn’t make up for how hard it was to get help solving unexpected problems. Despite paying monthly via auto pay they kept telling me I owed money and they can’t do much to change your contract or talk larger financials in office because they don’t offer these services at the treatment location. I waited on hold several times with a corporate number to try and get help on these problems. After over a year of treatment and not being able to have any sun on my skin the results are not great. I have stray hairs on all 10 of the areas I treated and will now have to pay extra for follow up sessions. I’d recommend going somewhere else that is more organized and affordable.

I received cool sculpting, cool toning and laser hair removal. They have canceled multiple sessions they have failed to put multiple appointments into the schedule, and after all that they cancel on you if you are 5 min late. Worst customer service I've ever had. Please take your business somewhere else. Please look for any other med spa but this one so you have a better experience. I've tried to contact managers and no luck they literally are the worst to their customers and never try to make it right or show they care. Plz spare yourself this hell 😭

Lovely, attentive, and knowledge nurse

I would not recommend this spa. I never post reviews but I want other ladies to know!!! 'm extremely disappointed in ideal image. The video consultation i was so excited for turned into a very pushy phone call, they push financing when I repeatedly said I could only use my HSA card. The call ended and I didn't agree or sign anything. I then received confirmation and billing from Fortiva financing on a balance owing, how does that happen when I didn't agree or sign anything ? Now Fortiva is telling me I have to contact ideal image and have them cancel on there end. How do you charge a customer without signing or agreeing to anything. I never made an an appointment or had a treatment nothing They are finance hungry ! I sure hope this gets fixed ASAP, I'm beyond upset this has happened . Now I have to take my time after working full -time job in healthcare to fix all this. DO NOT GO HERE

I have had a great experience here.

Everyone was so nice and friendly, as always.

Love it. They were so quick and friendly here. And didn't make me feel uncomfortable at all. Can't wait for second treatment

The appointment its self went very well. Staff and nurse were great to work with and helped me out a lot with decisions. I bought my treatments at the end of February and when I went to my appointment at the beginning of March I wasn't scheduled to have everything done like I thought I was. I live over 2 hours away from the clinic and there were no available appointments that day to do everything I had already paid for. I got half of the treatments and had to come back 3 weeks later to get the rest done. I really like the quality of work they do but I have not had good experiences when booking my appointments

My experience yesterday was great, but because I was pregnant and then breastfeeding, I wasn’t able to come back for a while. I called a few times and was told I was fine, but when I wanted to schedule, you said I could only come back one more time; when I originally contracted for 9 times. I only got 5 times worth, so I paid and you only had to do half the work. Fix that and I’ll recommend you to everyone. Very egregious of you to have me believe in all good, to then just be smacked in the face and not get a full amount of what I paid for.

Ideal image is the place to go, the employees are so nice. They make sure you have the best experience and are so patient. Brenea is the sweetest at the West Jordan,UT location. Definitely recommend!!

Shonna is amazing! She's super knowledgeable, fast, and great at distracting clients through conversation so your procedure is done before you know it!

Ideal Image in West Jordan Utah - great med Spa!! Nice selection of non-invasive treatments, well trained techs, and pleasant staff make this my go to med spa! I’m always pleased with the results! Thank you Ideal Image!

I've been to Ideal Image in West Jordan about 6 or 7 times and I've always had a great experience. The staff is friendly and the treatments that I've had done have yielded great results.

The lady at the front desk and the one who did my laser (I believe her name was Stacey) were so wonderful! Very friendly and informative. Answered all my questions and made sure my needs were taken care of.

This place literally has THE WORST customer service I have ever experienced since before covid. How is it that I can call several times at different numbers and locations and get the same person (Katherine) that provides no information on what happened, no solutions and blames me for whatever is happening, acting as if I'm lying about taking the day off, coming into the office talking to the doctor and filling out the online forms. Why am I paying thousands of dollars for repeatedly cancelled appointments, bad customer service, and randomly "lost" paperwork or information that I have already provided? I DO NOT reccomend this place at all and don't even get me started on canceling or getting a refund. It's almost impossible. The quality of the hair removal itself may be good but good luck ever finding out as you will see from many other reviews and experiences including this one that you might not ever get an appointment or when you do it will be canceled for one reason or another.

Catherine and Kylie are amazing! They make everyone who comes in feel welcome and at ease. Their knowledge about the services offered at this location is extensive and appreciated! It is so nice to experience true customer service!!!

Julie at Ideal Image is amazing! She is so kind and helps talk you through laser hair removal.

When I was booking my coolsculpting, the consultant I was working with told me I had paid for 12 treatments and that each area would be one treatment. I'm 8 treatments in and they've just informed me I only have one left because certain areas use up more than one treatment. The consultant also told me we could treat an area that im very self conscious of, only to be told by the practitioner that the fda doesn't allow that area to be treated. That was my whole reasoning for wanting to get coolscupting in the first place. The consultant obviously was not a medical preffesional and had no business acting like she was. It's very clear now she was just trying to sell product and didn't care to give me accurate information. The lack of consistent information and communication is extremely annoying and has cost me a lot of money I would have rather spent somewhere else.

They quoted me over $800 for botox after asking me to smile over a poor quality zoom call. This after I told them I was referred to you by a lady that uses your service, she said I could likely get a couple injections to PREVENT wrinkles for about $80. I'm 22, learn to read your audience. And then after quoting me that much she said I had to pay today because pricing changes daily. There is no way to phrase that that doesn't just sounds like a scam. Anyways the first person I talked to said they would send me a voucher for $25 off my service for staying on the line which would have been nice if I actually received an email or a text on how to use that? Then they called me the next day to tell me I can still get that pricing just once if I pay today, or apply for financing. Gross.

Once I started waffling on the price the agent got very rude which makes me think her affectation before that point was totally fake. Wouldn't come back for anything else.

I really enjoyed the gal that did my fillers she has the most amazing personality she's so sweet and so caring and did a fantastic job💚

Julie was ⭐️⭐️⭐️⭐️⭐️ I absolutely loved my laser session with her. I have actually really liked working with each provider here but Ull be scheduling with her.

I called to cancel my appointment and membership 3 days after purchasing and no one answered the phone and I was never forwarded to the main line. I paid $447.50 and reached out a few days later about canceling and getting a refund. I got a call back on February 9th for my refund. Ali Mentis told me to email her proof that I tried to cancel three days after purchase. I sent her a picture of my call log. I have now called several times with no answer and sent emails about getting a refund. It’s been a month and I cannot believe the lack of service. I am incredibly disappointed and would never recommend anyone to do business here. To update this review, I heard back from someone on Monday (I believe it was Carly). They apologized and said someone would call me on Tuesday to refund my money. I don’t understand why they couldn’t refund my money in the first place but I was just happy to finally have someone work with me. I missed the call on Tuesday and I wish they would have left me a voicemail so I knew who the call was from. I am a busy person and view this as poor customer service. Today I called the number and the person on the phone said there were no notes left about giving me a message. The person then sent my call to a different department and of course no one answered and there is no option to leave a voicemail. So I call back the other number and no one picks up. I have never had such terrible service in my life and I have been scammed at Ideal Image. It is hard to believe that such a large company can scam people like this and still have a decent rating. I’m not the kind of person that makes bad reviews but the way I have been treated is unacceptable. Ideal Image is going to have a lawsuit on their hands.

Katie does an amazing job and get the job done quick. We can have a lovely conversation so the time flies before you know it we are done !

Great customer service and touch up.

I paid over $250 dollars and never started my treatment and now I can’t get my money back.

Loved Whitney. She was amazing!!!

Whitney is amazing. Also tries to make it quick and painless

Katie has been so good to me here! She helps me feel comfortable and distracts me from the fact that I’m getting zapped by a laser!

I would NOT recommend this place. I was excited to actually buy something for myself. The first couple of sessions were great. But then they double booked me and had to cancel right before a big trip and couldn’t fit me in until after my trip. Then the following appointment ( the one they made me rescheduled) I got a call saying my lady has COVID and they would have to reschedule again. Two appointments later, I started getting these emails saying that I owe money please call. I called FIVE times (every time I got an email) and every time I was told by West Jordan and corporate that I was fine. I then get an email saying my appointment has been canceled. Called again and they said that was not true. Luckily I called the day of my appointment but it turns out it was indeed canceled. The lady you had me sign my contract didn’t submit it right which led to them canceling on me. Next appointment I got a call that my appointment had to be canceled again and couldn’t get me rescheduled for a month. I again luckily called because I didn’t get a confirmation email like normal for a 2/19 appointment at 1. The lady that canceled my appointment put me on March not February. After fighting this, I was able to get in but it ruined my plans that day. As I went to make another appointment they said my contract expires by the time I need to come in. In my Consultation I was told I am purchasing 12-15 sessions. NOWHERE did anyone say it was unlimited for 16 months. I also was told it was free once a year to get touches and then told no it's $100. Both were wrong. It's close to $300. I had a friend refer me to an ideal image and she was told the same thing. If I had known it was unlimited I probably would have had hair loss but I don’t. I have maybe 40-50% hair lose. Nothing at all what I was promised and if I went longer without an appointment I think all of it would have grown back.

This was my first time doing Botox and it wasn’t bad at all I barely felt the injections.

I love Ideal Image, and Dirim was a dream to work with. I always feel so comfortable here and I’m obsessed with my laser hair + BBL facial results. 1000% recommend.

HORRIBLE!!! The West Jordan location has horrible customer service! I had called trying to speak with someone in accounting. The rep that answered the phone said she could help me out with my questions. When I started explaining my concerns, she quickly shut me down referred me to another department because she couldn’t help me. When I pointed out that she had not asked me for my information to look up my account, she rudely asked to verify my information. I then explained my concerns, and she cut me off again! This time I asked for her name told her that she wasn’t listening and was quick to brush me off without answering my questions. But she can transfer me over to whom can assist me. She offered to note my account to speak to an account specialist. Well, the account specialist contacts me while I’m at work. Unfortunately, at that time, I was not able to speak to her. I explained why I could not talk and asked to schedule a time to discuss my concerns. She offered to email me requesting a time to schedule a call. She did follow up right away, but unfortunately, when I followed up, she never followed up with me after reaching out twice by email and leaving a voicemail requesting a callback. I have been attempting to speak to someone else, but I was told by the customer service rep that I can only talk to my assigned account specialist. I understand she is busy with work, but so am i. I requested to speak to another agent that can help or a manager, but it was a NO PER THEIR COMPANY POLICY. I asked for their HR email address. Once again, I was told NO PER THEIR COMPANY POLICY. They can’t provide me with that information, but they can email my account specialist cc management in the email. I requested to be CC’d in the communication. Because at this point, I want some reassurance that I will be contacted. It was a NO PER THEIR COMPANY POLICY! I had told the rep that she was nice, and I understand that she is doing her job, but it’s ridiculous that I can't get any sort of communication with management and their HR department. Had I known this is how Ideal Image handles their customers, I would have NEVER signed up! It sucks paying for a service that you haven't received, not to mention they are already booked up to October! At this rate, I will be paying off my account for service I never received and may never receive!

it was so painful, took months to get in and now I'm being told that even though I had lifetime guarantee i have to pay for additional treatments

Stacy was very patient and helpful

I loved it

I think that Ideal Image is a dishonest company. I called them to cancel the lifetime membership, and they said they cancelled it. Then a month later I received a $250 charge to my account for the lifetime membership, which they told me was cancelled. And I have the exact time and date of my call. I am very unhappy with how Ideal Image runs their business. Do not believe them when they say, you can cancel at any time.

Whitney was so professional. I had a really good experience with her when she injected my fillers. She made sure I was comfortable. When she did the procedure it was perfect.

Lauren was great, so patient and professional! Made my treatment easier!

What a total SCAM, $3000.00 dollars later with ZERO ... ZERO results! I would NEVER RECOMMEND. Don't waist your time or your money. Coolsculpting is a total SCAM.

Wonderful experience, very friendly staff. Easy check in with quick wait times. This was my first time at this location and I have nothing bad to say about it.

Second appointment at ID and had to drop a review specifically for Whitney. Great experience. She has thee best personally professional bedside manner. She was thorough and made sure I was comfortable and had all the information I needed for the best experience and results. Thank you Whitney! Shout out to Michael at the front desk for pulling the pricing for me. 👍🏼

Always the best service! The technicians are very skilled and making an appointment is painless.

I requested to cancel my service over a month ago. I have tried to contact the "agent" which my account is assigned to and it has being an "Impossible mission". She is either on another line or in a meeting. I have left her several messages and no call back. She supposedly sent me an email a month ago, which I can't find on any of my folders. Yesterday, I requested to get the email forward to me again and nothing yet.

Though friendly staff I don't feel Botox application is explained well or the nurses are knowledgeable on how much would be appropriate. A provider would be a better option to advise how much and where, then a nurse applies. I was very upset that it was not mentioned by Ideal image staff who initially signed me up to utilize the ALLY lender of their clause that if late more than 2 times on a payment you loose the botox promotional deal. A heads up would have made me choose NOT to use them, but rather pay with my Discover card and pay payments to them instead. ALLY is a horrible lender. I will not recommend Ideal image because I feel the focus was to sell the product not fully inform the client the appropriately. Sorry folks I got burned and I'm not coming back. Good luck.

I was lied to by the individual who sold me the laser hair removal package. It was always difficult scheduling my appointments for the day and time I needed and the facility called and cancelled on me several times due to staffing shortages and their laser being broken. My very first appointment they said they didn’t have time to finish all of the areas on my body cause I walked in 10 minutes late. I paid an extra $250 for the lifetime guarantee, however they said I would need to start paying for my appointments from here on out cause the lifetime only covers 90 percent of the price but I haven’t even achieved complete hair loss for longer than 6-8 weeks. I am not a particularly hairy person so this should have been easily achieved! I never could get a straight answer about how many treatments was needed to get rid of all hair!! I feel this business is very shady and dishonest!!

Worst customer service.I was placed on hold for longer than 30 min, lady was not able to answer my questions and was extremely unprofessional. I over paid for a service and when I called for my next appointment they said they couldn't find any record of it. Ideal Image stole from me and scammed me.

I stopped in to the West Jordan location for my 1st time last week. I had all kinds of questions ranging from pricing, the different areas for laser hair removal, scheduling procedures, etc. Cat and Keileigh were more than helpful answering all of my questions thoroughly and professionally, even the slightly embarrassing ones. From the second they greeted me as I walked in they made me feel comfortable and they were very knowledgeable. They gave me a printed estimate of the services I was interested in having done and told me about the monthly promotions that were going on. I told them I would think about it and get back to them. As the day went on I continued thinking about my pleasant experience and decided I would go forward with purchasing the package of treatments they had talked to me about. I called the front desk and told them I would be back in to purchase my treatments that day. When I arrived they not only remembered me but had all the information I needed and electronic paperwork for me to sign all ready to go. We scheduled my first appointment and I left a very happy 1st time customer. Cat and Keileigh were more than helpful and if the rest of the staff is anything like them, it will be a great experience. I have already told family and friends about my experience so far and I am looking forward to seeing my results! Thank you in advance! -Ashley Sorensen

Service is great, Wonderful atmosphere. The treatment doesn't work as well or as permanently as they wish it did

We bought the lifetime but in a year we were cancel 6 times right prior the time of our appointment . Management is so bad that when one of their staff calls in sick he has no one to cover them, so customers don’t lose their $3K. Front desk girls are rude because they always get calls from people who they’ve cancel their appointment. I would stay away from this center, we moved to the one in Orem their staff is so nice and if they don’t have appointments they could get you one in west Jordan which I’ll never return. Go to a place where you feel comfortable and they care about what you paid. In my opinion they should close the Jordan center or change management to one who cares and understand customer service.

This is a complete scam, they shafted me 10 treatments. The sales person promised me that my contract didn’t expire until all of my hair on my neck was completely removed she didn’t tell me anything about the touchup prices of $50. I paid well over $2500 to make sure I had zero hair left on my neck after I was done. But come to find out that there is a contract and now I’m stuck with paying $50 if I ever want another treatment. I will never recommend ideal image to anyone and tell them to stay far away from the scam. If I could do a zero star review I would do not waste your money the sales people lie to your face, and know that the contract is going to expire before all of your sessions are done.

The technician was very kind and made the first experience pleasant as can be.

Katie was great at communicating what time I have left on my contract and how I should do the remainder of my services. She is my favorite technician with how detailed she performed my service and cared for my individual requests. I appreciated the customer service from her.

overpriced; think about this idiom: If you sell to the classes, you will live with the masses. Sell to the masses, you will live with the classes.

Paid money, scheduled appointment, 3 days before appointment they called and canceled. Now no appointments available for at least a month. It really sucks! Asked foe a refund. Was told someone would call. No one has called - no surprise!!!

It was fantastic

I was doing research on the best hair removal option. I called for a free consultation, the ladies were both very nice and helpful. However I’m surprised and shocked, just not what I was expecting to pay … but thanks…

Canceled on multiple times, front staff always to busy talking to help people at the desk. Finished treatment and have lots of hair left ):

The worse experience - not just the experience and service itself, but lost $2,700. on very clear promises made to me in the high-pressure sales presentation. Too many details to waste my time on with these folks. PLEASE DO NOT MOVE FORWARD WITH IDEAL IMAGE. See better business reviews for them or sitejabber etc. They cheat/ manage these google reviews. Miyuki Hughes

My wife had a consultation visit, during which she was heavily pressured to sign up for services she did not want. Upon learning that the procedure she did desire would cost over $2000, she politely declined further consultation and tried to leave. She was heavily pressured by staff to re consider. To the point that my wife felt uncomfortable. She was pressured to sign a document that, she was told, was to preapprove her for financing. She signed the document in an effort to get the staff to leave her alone and to allow her to leave. In the weeks leading this initial consultation, she received over half a dozen phone calls from the staff, hounding her to reconsider and to sign up for their services. It got to the point that my wife simply had to hang up on them because they wouldn't accept no for an answer. The worst part of this experience happened today when my wife got a notification from Ally bank stating that her monthly loan payment was due. Evidently, the paperwork they forced on my wife was not to pre approve her for a loan. It was, in actuality, to disburse a loan of over $2000. This company has bullied my wife and attempted to steal her money. Luckily the bank was understanding and has canceled the loan. We are nevertheless outraged by the behavior of Ideal Image and strongly recommend that others avoid this business.

Whitney was incredible to work with for my Laser Hair Removal treatment. She made sure I was informed about what was happening, distracted me with great conversation, was very professional, and made sure I was comfortable throughout the procedure.

It was fast and easy

The place was fine and the employees were friendly, but the bottom line is the service didn't work. I paid over 1600 dollars to have my neck hair removed and after going to Ideal Image for two years and using all my allotted appointments, the hair is still growing and growing all over my neck. I am sure it works for some people, but if you are looking at the financial commitment you have to make in order to do hair removal, I'd explore elsewhere.

When you first walk in, there’s a pretentious vibe. They are also very unaccommodating. I specifically requested to be given calls when my appointments are coming up soon. They directly refused and said they don’t call anyone for appointments. So they will not contact you to reschedule if you’ve missed an appointment. They also won’t answer the phone when you have an appointment at the very end of their day and you’re behind schedule. They were adamant that that is your responsibility as a customer. To add to that, my first appointment was dreadful. They didn’t even do laser hair removal on one of the parts of my body that I paid for. It wasn’t even until my second appointment that I found out that I actually had paid for the service they didn’t give me originally. The only way they have been good to me, was ONE sole worker who gave true valuable service. She gave insightful information and didn’t seem to judge me and my body and gladly served me. Making me feel valued, and safe. The rest of the ladies who served me have given off the opposite energy. They also seem to be adamant about being clean, but that doesn’t stand out over all of the negative energy. Basically, if you know you’re not self managed enough, or think life may get in the way, and you may forget an appointment. Just expect that they won’t be courteous. I do not recommend their services. Their actions show that they want to do minimal work, and that they value your money more than you or the services they give.

Mi experiencia fue buena, pero no veo grandes cambios, esperaba algo más .Me parece mucho dinero el que pague y no veo resultados muy diferentes en mi piel.

Lauren was so awesome!!! She made it a great experience! I recently came in again and Stacy was AMAZING! I have nothing but great words about her!!

I have been trying to get a refund of my unused money because I was lied to about cool sculpting and it’s benefits (I am too large to see the benefits of cool sculpting- they knew that and told me to buy it anyway- which is also on me but I want the rest of my unused money back) they keep passing me around and telling me someone will call me to help me and they never do. I’ve been trying for over a month- calling almost everyday. It’s a freaking joke. This business is a scam designed to be such a pain people give up and you keep all the money without holding up your end of the service. It’s absolutely the worst company I’ve ever worked with. Use a local company for your cosmetic services because you’ll get the help you need if you have a issue.

Very expensive. I was told that I could communicate with scheduling, etc. by text. Now theure telling me that I need to download an app. I don't have enough space available in my phone for another app. And I cannot delete the ones that I have . It seems like a bait and switch to me.