Salt Lake City (West Jordan)

7818 South Redwood Road
West Jordan, Utah 84088
801-590-0499

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

The West Jordan Utah clinic is centrally located in the Salt Lake Valley with easy access from Interstate 15 and 215 (Belt Route) freeways. We opened on January 16th, 2006 to a warm reception by local businesses and consumers. We offer state of the art laser hair removal services to the residents of the greater Salt Lake Valley.

Take I-15 South to 7200 South exit. Turn right and follow 7200 approximately 2 miles to Redwood Road. Turn left and proceed 6 blocks south to the intersection of 7800 South. We are located next to Gold’s Gym.

From Utah County:
  1. Take I-15 North to the 9000 South exit.
  2. Turn left (west) under the freeway and proceed approximately 2 miles to Redwood Road.
  3. Turn right and drive 12 blocks north to the intersection of 7800 South and Redwood Road.
  4. We are located next to Gold’s Gym in the Jordan Square shopping Center.
3.7/5
3.7 /5
348 Reviews

Google
2.0/5
May 18, 2022
Google Ideal Image West Jordan
Kelsey was great she explained everything very well and she was very helpful but my problem is your appointments at the location I feel if I payed for my treatment I should get it done soon they wait unbelievable ideal image should really try to fix that
Google
5.0/5
May 17, 2022
Google Ideal Image West Jordan
I felt like the person who provided assistance this time was much more thorough than normal! Not that my previous folds have done a poor job but she did more pulses in tighter circles to inhibit future hair growth and she did an excellent job explaining things to me in a way that I hadn't experienced before.
Google
1.0/5
May 15, 2022
Google Ideal Image West Jordan
My mom and I were quoted at an outrageously large price for laser hair removal, then we were both called individually multiple multiple times by different numbers pestering us about when we wanted to set up an appointment or set up a quote (which we had already had a quote). We had never said we would consider going through with the plan so the fact that we were being pushed to set up an appointment neither of us had said we were going to get was ridiculous. Super pushy sales representatives.
Google
2.0/5
May 12, 2022
Google Ideal Image West Jordan
I would not recommend laser hair removal from Ideal Image. I treated 10 areas and paid a fortune expecting to get amazing service and results. Similar to what other reviews stated, getting appointments set was a pain. They schedule you for 8 weeks out but then tell you their calendars for 8 weeks out aren’t prepared yet so you can’t always reschedule the day of your appointment. Be cautious and ask in DETAIL what the area you are treating extends to. For example I paid to laser my “full arms” but learned that they wouldn’t laser the part of my arms that would be under a cap sleeve so now I have a four inch hairy patch at the top of each arm. They stated I’d have to pay for shoulder area too if I wanted to laser the tops of my arms. I also paid for feet thinking this would cover toes. It does not. You have to choose between the top of your feet OR your toes because they charge separate for them despite toes needing only 5 or 6 zaps per foot. The staff are friendly but it didn’t make up for how hard it was to get help solving unexpected problems. Despite paying monthly via auto pay they kept telling me I owed money and they can’t do much to change your contract or talk larger financials in office because they don’t offer these services at the treatment location. I waited on hold several times with a corporate number to try and get help on these problems. After over a year of treatment and not being able to have any sun on my skin the results are not great. I have stray hairs on all 10 of the areas I treated and will now have to pay extra for follow up sessions. I’d recommend going somewhere else that is more organized and affordable.
Google
1.0/5
May 11, 2022
Google Ideal Image West Jordan
I received cool sculpting, cool toning and laser hair removal. They have canceled multiple sessions they have failed to put multiple appointments into the schedule, and after all that they cancel on you if you are 5 min late. Worst customer service I've ever had. Please take your business somewhere else. Please look for any other med spa but this one so you have a better experience. I've tried to contact managers and no luck they literally are the worst to their customers and never try to make it right or show they care. Plz spare yourself this hell 😭
Google
5.0/5
May 11, 2022
Google Ideal Image West Jordan
Lovely, attentive, and knowledge nurse
Google
4.0/5
Apr 20, 2022
Google Ideal Image West Jordan
Google
1.0/5
Apr 20, 2022
Google Ideal Image West Jordan
I would not recommend this spa. I never post reviews but I want other ladies to know!!! 'm extremely disappointed in ideal image. The video consultation i was so excited for turned into a very pushy phone call, they push financing when I repeatedly said I could only use my HSA card. The call ended and I didn't agree or sign anything. I then received confirmation and billing from Fortiva financing on a balance owing, how does that happen when I didn't agree or sign anything ? Now Fortiva is telling me I have to contact ideal image and have them cancel on there end. How do you charge a customer without signing or agreeing to anything. I never made an an appointment or had a treatment nothing They are finance hungry ! I sure hope this gets fixed ASAP, I'm beyond upset this has happened . Now I have to take my time after working full -time job in healthcare to fix all this. DO NOT GO HERE
Google
5.0/5
Apr 12, 2022
Google Ideal Image West Jordan
I have had a great experience here.
Google
5.0/5
Apr 5, 2022
Google Ideal Image West Jordan
Everyone was so nice and friendly, as always.
Google
5.0/5
Apr 1, 2022
Google Ideal Image West Jordan
Love it. They were so quick and friendly here. And didn't make me feel uncomfortable at all. Can't wait for second treatment
Google
4.0/5
Apr 1, 2022
Google Ideal Image West Jordan
The appointment its self went very well. Staff and nurse were great to work with and helped me out a lot with decisions. I bought my treatments at the end of February and when I went to my appointment at the beginning of March I wasn't scheduled to have everything done like I thought I was. I live over 2 hours away from the clinic and there were no available appointments that day to do everything I had already paid for. I got half of the treatments and had to come back 3 weeks later to get the rest done. I really like the quality of work they do but I have not had good experiences when booking my appointments
Google
2.0/5
Mar 30, 2022
Google Ideal Image West Jordan
My experience yesterday was great, but because I was pregnant and then breastfeeding, I wasn’t able to come back for a while. I called a few times and was told I was fine, but when I wanted to schedule, you said I could only come back one more time; when I originally contracted for 9 times. I only got 5 times worth, so I paid and you only had to do half the work. Fix that and I’ll recommend you to everyone. Very egregious of you to have me believe in all good, to then just be smacked in the face and not get a full amount of what I paid for.
Google
5.0/5
Mar 30, 2022
Google Ideal Image West Jordan
Ideal image is the place to go, the employees are so nice. They make sure you have the best experience and are so patient. Brenea is the sweetest at the West Jordan,UT location. Definitely recommend!!
Google
5.0/5
Mar 30, 2022
Google Ideal Image West Jordan
Shonna is amazing! She's super knowledgeable, fast, and great at distracting clients through conversation so your procedure is done before you know it!
Google
5.0/5
Mar 29, 2022
Google Ideal Image West Jordan
Ideal Image in West Jordan Utah - great med Spa!! Nice selection of non-invasive treatments, well trained techs, and pleasant staff make this my go to med spa! I’m always pleased with the results! Thank you Ideal Image!
Google
5.0/5
Mar 29, 2022
Google Ideal Image West Jordan
I've been to Ideal Image in West Jordan about 6 or 7 times and I've always had a great experience. The staff is friendly and the treatments that I've had done have yielded great results.
Google
5.0/5
Mar 28, 2022
Google Ideal Image West Jordan
The lady at the front desk and the one who did my laser (I believe her name was Stacey) were so wonderful! Very friendly and informative. Answered all my questions and made sure my needs were taken care of.
Google
1.0/5
Mar 22, 2022
Google Ideal Image West Jordan
This place literally has THE WORST customer service I have ever experienced since before covid. How is it that I can call several times at different numbers and locations and get the same person (Katherine) that provides no information on what happened, no solutions and blames me for whatever is happening, acting as if I'm lying about taking the day off, coming into the office talking to the doctor and filling out the online forms. Why am I paying thousands of dollars for repeatedly cancelled appointments, bad customer service, and randomly "lost" paperwork or information that I have already provided? I DO NOT reccomend this place at all and don't even get me started on canceling or getting a refund. It's almost impossible. The quality of the hair removal itself may be good but good luck ever finding out as you will see from many other reviews and experiences including this one that you might not ever get an appointment or when you do it will be canceled for one reason or another.
Google
5.0/5
Mar 22, 2022
Google Ideal Image West Jordan
Catherine and Kylie are amazing! They make everyone who comes in feel welcome and at ease. Their knowledge about the services offered at this location is extensive and appreciated! It is so nice to experience true customer service!!!
Google
5.0/5
Mar 22, 2022
Google Ideal Image West Jordan
Julie at Ideal Image is amazing! She is so kind and helps talk you through laser hair removal.
Google
1.0/5
Mar 21, 2022
Google Ideal Image West Jordan
When I was booking my coolsculpting, the consultant I was working with told me I had paid for 12 treatments and that each area would be one treatment. I'm 8 treatments in and they've just informed me I only have one left because certain areas use up more than one treatment. The consultant also told me we could treat an area that im very self conscious of, only to be told by the practitioner that the fda doesn't allow that area to be treated. That was my whole reasoning for wanting to get coolscupting in the first place. The consultant obviously was not a medical preffesional and had no business acting like she was. It's very clear now she was just trying to sell product and didn't care to give me accurate information. The lack of consistent information and communication is extremely annoying and has cost me a lot of money I would have rather spent somewhere else.
Google
1.0/5
Mar 21, 2022
Google Ideal Image West Jordan
They quoted me over $800 for botox after asking me to smile over a poor quality zoom call. This after I told them I was referred to you by a lady that uses your service, she said I could likely get a couple injections to PREVENT wrinkles for about $80. I'm 22, learn to read your audience. And then after quoting me that much she said I had to pay today because pricing changes daily. There is no way to phrase that that doesn't just sounds like a scam. Anyways the first person I talked to said they would send me a voucher for $25 off my service for staying on the line which would have been nice if I actually received an email or a text on how to use that? Then they called me the next day to tell me I can still get that pricing just once if I pay today, or apply for financing. Gross.
Google
1.0/5
Mar 18, 2022
Google Ideal Image West Jordan
Once I started waffling on the price the agent got very rude which makes me think her affectation before that point was totally fake. Wouldn't come back for anything else.
Google
5.0/5
Mar 17, 2022
Google Ideal Image West Jordan
I really enjoyed the gal that did my fillers she has the most amazing personality she's so sweet and so caring and did a fantastic job💚
Google
5.0/5
Mar 15, 2022
Google Ideal Image West Jordan
Julie was ⭐️⭐️⭐️⭐️⭐️ I absolutely loved my laser session with her. I have actually really liked working with each provider here but Ull be scheduling with her.
Google
1.0/5
Mar 14, 2022
Google Ideal Image West Jordan
I called to cancel my appointment and membership 3 days after purchasing and no one answered the phone and I was never forwarded to the main line. I paid $447.50 and reached out a few days later about canceling and getting a refund. I got a call back on February 9th for my refund. Ali Mentis told me to email her proof that I tried to cancel three days after purchase. I sent her a picture of my call log. I have now called several times with no answer and sent emails about getting a refund. It’s been a month and I cannot believe the lack of service. I am incredibly disappointed and would never recommend anyone to do business here. To update this review, I heard back from someone on Monday (I believe it was Carly). They apologized and said someone would call me on Tuesday to refund my money. I don’t understand why they couldn’t refund my money in the first place but I was just happy to finally have someone work with me. I missed the call on Tuesday and I wish they would have left me a voicemail so I knew who the call was from. I am a busy person and view this as poor customer service. Today I called the number and the person on the phone said there were no notes left about giving me a message. The person then sent my call to a different department and of course no one answered and there is no option to leave a voicemail. So I call back the other number and no one picks up. I have never had such terrible service in my life and I have been scammed at Ideal Image. It is hard to believe that such a large company can scam people like this and still have a decent rating. I’m not the kind of person that makes bad reviews but the way I have been treated is unacceptable. Ideal Image is going to have a lawsuit on their hands.
Google
5.0/5
Mar 4, 2022
Google Ideal Image West Jordan
Katie does an amazing job and get the job done quick. We can have a lovely conversation so the time flies before you know it we are done !
Google
5.0/5
Mar 1, 2022
Google Ideal Image West Jordan
Great customer service and touch up.
Google
1.0/5
Feb 28, 2022
Google Ideal Image West Jordan
I paid over $250 dollars and never started my treatment and now I can’t get my money back.
Google
5.0/5
Feb 28, 2022
Google Ideal Image West Jordan
Loved Whitney. She was amazing!!!
Google
5.0/5
Feb 27, 2022
Google Ideal Image West Jordan
Whitney is amazing. Also tries to make it quick and painless
Google
5.0/5
Feb 24, 2022
Google Ideal Image West Jordan
Katie has been so good to me here! She helps me feel comfortable and distracts me from the fact that I’m getting zapped by a laser!
Google
1.0/5
Feb 20, 2022
Google Ideal Image West Jordan
I would NOT recommend this place. I was excited to actually buy something for myself. The first couple of sessions were great. But then they double booked me and had to cancel right before a big trip and couldn’t fit me in until after my trip. Then the following appointment ( the one they made me rescheduled) I got a call saying my lady has COVID and they would have to reschedule again. Two appointments later, I started getting these emails saying that I owe money please call. I called FIVE times (every time I got an email) and every time I was told by West Jordan and corporate that I was fine. I then get an email saying my appointment has been canceled. Called again and they said that was not true. Luckily I called the day of my appointment but it turns out it was indeed canceled. The lady you had me sign my contract didn’t submit it right which led to them canceling on me. Next appointment I got a call that my appointment had to be canceled again and couldn’t get me rescheduled for a month. I again luckily called because I didn’t get a confirmation email like normal for a 2/19 appointment at 1. The lady that canceled my appointment put me on March not February. After fighting this, I was able to get in but it ruined my plans that day. As I went to make another appointment they said my contract expires by the time I need to come in. In my Consultation I was told I am purchasing 12-15 sessions. NOWHERE did anyone say it was unlimited for 16 months. I also was told it was free once a year to get touches and then told no it's $100. Both were wrong. It's close to $300. I had a friend refer me to an ideal image and she was told the same thing. If I had known it was unlimited I probably would have had hair loss but I don’t. I have maybe 40-50% hair lose. Nothing at all what I was promised and if I went longer without an appointment I think all of it would have grown back.
Google
5.0/5
Feb 17, 2022
Google Ideal Image West Jordan
This was my first time doing Botox and it wasn’t bad at all I barely felt the injections.
Google
5.0/5
Feb 11, 2022
Google Ideal Image West Jordan
I love Ideal Image, and Dirim was a dream to work with. I always feel so comfortable here and I’m obsessed with my laser hair + BBL facial results. 1000% recommend.
Google
1.0/5
Feb 11, 2022
Google Ideal Image West Jordan
HORRIBLE!!! The West Jordan location has horrible customer service! I had called trying to speak with someone in accounting. The rep that answered the phone said she could help me out with my questions. When I started explaining my concerns, she quickly shut me down referred me to another department because she couldn’t help me. When I pointed out that she had not asked me for my information to look up my account, she rudely asked to verify my information. I then explained my concerns, and she cut me off again! This time I asked for her name told her that she wasn’t listening and was quick to brush me off without answering my questions. But she can transfer me over to whom can assist me. She offered to note my account to speak to an account specialist. Well, the account specialist contacts me while I’m at work. Unfortunately, at that time, I was not able to speak to her. I explained why I could not talk and asked to schedule a time to discuss my concerns. She offered to email me requesting a time to schedule a call. She did follow up right away, but unfortunately, when I followed up, she never followed up with me after reaching out twice by email and leaving a voicemail requesting a callback. I have been attempting to speak to someone else, but I was told by the customer service rep that I can only talk to my assigned account specialist. I understand she is busy with work, but so am i. I requested to speak to another agent that can help or a manager, but it was a NO PER THEIR COMPANY POLICY. I asked for their HR email address. Once again, I was told NO PER THEIR COMPANY POLICY. They can’t provide me with that information, but they can email my account specialist cc management in the email. I requested to be CC’d in the communication. Because at this point, I want some reassurance that I will be contacted. It was a NO PER THEIR COMPANY POLICY! I had told the rep that she was nice, and I understand that she is doing her job, but it’s ridiculous that I can't get any sort of communication with management and their HR department. Had I known this is how Ideal Image handles their customers, I would have NEVER signed up! It sucks paying for a service that you haven't received, not to mention they are already booked up to October! At this rate, I will be paying off my account for service I never received and may never receive!
Google
1.0/5
Feb 10, 2022
Google Ideal Image West Jordan
it was so painful, took months to get in and now I'm being told that even though I had lifetime guarantee i have to pay for additional treatments
Google
5.0/5
Feb 9, 2022
Google Ideal Image West Jordan
Stacy was very patient and helpful
Google
5.0/5
Feb 9, 2022
Google Ideal Image West Jordan
I loved it
Google
1.0/5
Feb 7, 2022
Google Ideal Image West Jordan
I think that Ideal Image is a dishonest company. I called them to cancel the lifetime membership, and they said they cancelled it. Then a month later I received a $250 charge to my account for the lifetime membership, which they told me was cancelled. And I have the exact time and date of my call. I am very unhappy with how Ideal Image runs their business. Do not believe them when they say, you can cancel at any time.
Google
5.0/5
Feb 7, 2022
Google Ideal Image West Jordan
Whitney was so professional. I had a really good experience with her when she injected my fillers. She made sure I was comfortable. When she did the procedure it was perfect.
Google
5.0/5
Feb 4, 2022
Google Ideal Image West Jordan
Lauren was great, so patient and professional! Made my treatment easier!
Google
1.0/5
Feb 3, 2022
Google Ideal Image West Jordan
What a total SCAM, $3000.00 dollars later with ZERO ... ZERO results! I would NEVER RECOMMEND. Don't waist your time or your money. Coolsculpting is a total SCAM.
Google
5.0/5
Feb 3, 2022
Google Ideal Image West Jordan
Wonderful experience, very friendly staff. Easy check in with quick wait times. This was my first time at this location and I have nothing bad to say about it.
Google
5.0/5
Feb 1, 2022
Google Ideal Image West Jordan
Second appointment at ID and had to drop a review specifically for Whitney. Great experience. She has thee best personally professional bedside manner. She was thorough and made sure I was comfortable and had all the information I needed for the best experience and results. Thank you Whitney! Shout out to Michael at the front desk for pulling the pricing for me. 👍🏼
Google
5.0/5
Jan 31, 2022
Google Ideal Image West Jordan
Always the best service! The technicians are very skilled and making an appointment is painless.
Google
1.0/5
Jan 28, 2022
Google Ideal Image West Jordan
I requested to cancel my service over a month ago. I have tried to contact the "agent" which my account is assigned to and it has being an "Impossible mission". She is either on another line or in a meeting. I have left her several messages and no call back. She supposedly sent me an email a month ago, which I can't find on any of my folders. Yesterday, I requested to get the email forward to me again and nothing yet.
Google
5.0/5
Jan 27, 2022
Google Ideal Image West Jordan
I came in for my first treatment. I assumed it may be a little painful in some areas but it wasn't as bad as I had imagined. Most of it was no feeling and some were minor tingling. It went quick and I found the next day a lot of difference in hair in the area. The next few days were even better. I'm excited for the next treatment. Now I know what to expect, it should be a breeze. I would recommend it to anyone needing hair removed.
Google
1.0/5
Jan 27, 2022
Google Ideal Image West Jordan
Though friendly staff I don't feel Botox application is explained well or the nurses are knowledgeable on how much would be appropriate. A provider would be a better option to advise how much and where, then a nurse applies. I was very upset that it was not mentioned by Ideal image staff who initially signed me up to utilize the ALLY lender of their clause that if late more than 2 times on a payment you loose the botox promotional deal. A heads up would have made me choose NOT to use them, but rather pay with my Discover card and pay payments to them instead. ALLY is a horrible lender. I will not recommend Ideal image because I feel the focus was to sell the product not fully inform the client the appropriately. Sorry folks I got burned and I'm not coming back. Good luck.
Google
1.0/5
Jan 26, 2022
Google Ideal Image West Jordan
I was lied to by the individual who sold me the laser hair removal package. It was always difficult scheduling my appointments for the day and time I needed and the facility called and cancelled on me several times due to staffing shortages and their laser being broken. My very first appointment they said they didn’t have time to finish all of the areas on my body cause I walked in 10 minutes late. I paid an extra $250 for the lifetime guarantee, however they said I would need to start paying for my appointments from here on out cause the lifetime only covers 90 percent of the price but I haven’t even achieved complete hair loss for longer than 6-8 weeks. I am not a particularly hairy person so this should have been easily achieved! I never could get a straight answer about how many treatments was needed to get rid of all hair!! I feel this business is very shady and dishonest!!
Google
1.0/5
Jan 25, 2022
Google Ideal Image West Jordan
Worst customer service.I was placed on hold for longer than 30 min, lady was not able to answer my questions and was extremely unprofessional. I over paid for a service and when I called for my next appointment they said they couldn't find any record of it. Ideal Image stole from me and scammed me.
Google
5.0/5
Jan 20, 2022
Google Ideal Image West Jordan
I stopped in to the West Jordan location for my 1st time last week. I had all kinds of questions ranging from pricing, the different areas for laser hair removal, scheduling procedures, etc. Cat and Keileigh were more than helpful answering all of my questions thoroughly and professionally, even the slightly embarrassing ones. From the second they greeted me as I walked in they made me feel comfortable and they were very knowledgeable. They gave me a printed estimate of the services I was interested in having done and told me about the monthly promotions that were going on. I told them I would think about it and get back to them. As the day went on I continued thinking about my pleasant experience and decided I would go forward with purchasing the package of treatments they had talked to me about. I called the front desk and told them I would be back in to purchase my treatments that day. When I arrived they not only remembered me but had all the information I needed and electronic paperwork for me to sign all ready to go. We scheduled my first appointment and I left a very happy 1st time customer. Cat and Keileigh were more than helpful and if the rest of the staff is anything like them, it will be a great experience. I have already told family and friends about my experience so far and I am looking forward to seeing my results! Thank you in advance! -Ashley Sorensen
Google
3.0/5
Jan 17, 2022
Google Ideal Image West Jordan
Service is great, Wonderful atmosphere. The treatment doesn't work as well or as permanently as they wish it did
Google
1.0/5
Jan 15, 2022
Google Ideal Image West Jordan
We bought the lifetime but in a year we were cancel 6 times right prior the time of our appointment . Management is so bad that when one of their staff calls in sick he has no one to cover them, so customers don’t lose their $3K. Front desk girls are rude because they always get calls from people who they’ve cancel their appointment. I would stay away from this center, we moved to the one in Orem their staff is so nice and if they don’t have appointments they could get you one in west Jordan which I’ll never return. Go to a place where you feel comfortable and they care about what you paid. In my opinion they should close the Jordan center or change management to one who cares and understand customer service.
Google
1.0/5
Jan 14, 2022
Google Ideal Image West Jordan
This is a complete scam, they shafted me 10 treatments. The sales person promised me that my contract didn’t expire until all of my hair on my neck was completely removed she didn’t tell me anything about the touchup prices of $50. I paid well over $2500 to make sure I had zero hair left on my neck after I was done. But come to find out that there is a contract and now I’m stuck with paying $50 if I ever want another treatment. I will never recommend ideal image to anyone and tell them to stay far away from the scam. If I could do a zero star review I would do not waste your money the sales people lie to your face, and know that the contract is going to expire before all of your sessions are done.
Google
5.0/5
Jan 7, 2022
Google Ideal Image West Jordan
The technician was very kind and made the first experience pleasant as can be.
Google
5.0/5
Jan 6, 2022
Google Ideal Image West Jordan
Katie was great at communicating what time I have left on my contract and how I should do the remainder of my services. She is my favorite technician with how detailed she performed my service and cared for my individual requests. I appreciated the customer service from her.
Google
1.0/5
Jan 3, 2022
Google Ideal Image West Jordan
overpriced; think about this idiom: If you sell to the classes, you will live with the masses. Sell to the masses, you will live with the classes.
Google
1.0/5
Dec 30, 2021
Google Ideal Image West Jordan
Paid money, scheduled appointment, 3 days before appointment they called and canceled. Now no appointments available for at least a month. It really sucks! Asked foe a refund. Was told someone would call. No one has called - no surprise!!!
Google
5.0/5
Dec 22, 2021
Google Ideal Image West Jordan
It was fantastic
Google
1.0/5
Dec 20, 2021
Google Ideal Image West Jordan
I was doing research on the best hair removal option. I called for a free consultation, the ladies were both very nice and helpful. However I’m surprised and shocked, just not what I was expecting to pay … but thanks…
Google
2.0/5
Dec 20, 2021
Google Ideal Image West Jordan
Canceled on multiple times, front staff always to busy talking to help people at the desk. Finished treatment and have lots of hair left ):
Google
1.0/5
Dec 16, 2021
Google Ideal Image West Jordan
The worse experience - not just the experience and service itself, but lost $2,700. on very clear promises made to me in the high-pressure sales presentation. Too many details to waste my time on with these folks. PLEASE DO NOT MOVE FORWARD WITH IDEAL IMAGE. See better business reviews for them or sitejabber etc. They cheat/ manage these google reviews. Miyuki Hughes
Google
1.0/5
Dec 11, 2021
Google Ideal Image West Jordan
My wife had a consultation visit, during which she was heavily pressured to sign up for services she did not want. Upon learning that the procedure she did desire would cost over $2000, she politely declined further consultation and tried to leave. She was heavily pressured by staff to re consider. To the point that my wife felt uncomfortable. She was pressured to sign a document that, she was told, was to preapprove her for financing. She signed the document in an effort to get the staff to leave her alone and to allow her to leave. In the weeks leading this initial consultation, she received over half a dozen phone calls from the staff, hounding her to reconsider and to sign up for their services. It got to the point that my wife simply had to hang up on them because they wouldn't accept no for an answer. The worst part of this experience happened today when my wife got a notification from Ally bank stating that her monthly loan payment was due. Evidently, the paperwork they forced on my wife was not to pre approve her for a loan. It was, in actuality, to disburse a loan of over $2000. This company has bullied my wife and attempted to steal her money. Luckily the bank was understanding and has canceled the loan. We are nevertheless outraged by the behavior of Ideal Image and strongly recommend that others avoid this business.
Google
5.0/5
Dec 9, 2021
Google Ideal Image West Jordan
Whitney was incredible to work with for my Laser Hair Removal treatment. She made sure I was informed about what was happening, distracted me with great conversation, was very professional, and made sure I was comfortable throughout the procedure.
Google
5.0/5
Dec 8, 2021
Google Ideal Image West Jordan
It was fast and easy
Google
1.0/5
Dec 8, 2021
Google Ideal Image West Jordan
The place was fine and the employees were friendly, but the bottom line is the service didn't work. I paid over 1600 dollars to have my neck hair removed and after going to Ideal Image for two years and using all my allotted appointments, the hair is still growing and growing all over my neck. I am sure it works for some people, but if you are looking at the financial commitment you have to make in order to do hair removal, I'd explore elsewhere.
Google
2.0/5
Dec 6, 2021
Google Ideal Image West Jordan
When you first walk in, there’s a pretentious vibe. They are also very unaccommodating. I specifically requested to be given calls when my appointments are coming up soon. They directly refused and said they don’t call anyone for appointments. So they will not contact you to reschedule if you’ve missed an appointment. They also won’t answer the phone when you have an appointment at the very end of their day and you’re behind schedule. They were adamant that that is your responsibility as a customer. To add to that, my first appointment was dreadful. They didn’t even do laser hair removal on one of the parts of my body that I paid for. It wasn’t even until my second appointment that I found out that I actually had paid for the service they didn’t give me originally. The only way they have been good to me, was ONE sole worker who gave true valuable service. She gave insightful information and didn’t seem to judge me and my body and gladly served me. Making me feel valued, and safe. The rest of the ladies who served me have given off the opposite energy. They also seem to be adamant about being clean, but that doesn’t stand out over all of the negative energy. Basically, if you know you’re not self managed enough, or think life may get in the way, and you may forget an appointment. Just expect that they won’t be courteous. I do not recommend their services. Their actions show that they want to do minimal work, and that they value your money more than you or the services they give.
Google
2.0/5
Dec 6, 2021
Google Ideal Image West Jordan
Mi experiencia fue buena, pero no veo grandes cambios, esperaba algo más .Me parece mucho dinero el que pague y no veo resultados muy diferentes en mi piel.
Google
5.0/5
Dec 3, 2021
Google Ideal Image West Jordan
Lauren was so awesome!!! She made it a great experience! I recently came in again and Stacy was AMAZING! I have nothing but great words about her!!
Google
1.0/5
Dec 2, 2021
Google Ideal Image West Jordan
I have been trying to get a refund of my unused money because I was lied to about cool sculpting and it’s benefits (I am too large to see the benefits of cool sculpting- they knew that and told me to buy it anyway- which is also on me but I want the rest of my unused money back) they keep passing me around and telling me someone will call me to help me and they never do. I’ve been trying for over a month- calling almost everyday. It’s a freaking joke. This business is a scam designed to be such a pain people give up and you keep all the money without holding up your end of the service. It’s absolutely the worst company I’ve ever worked with. Use a local company for your cosmetic services because you’ll get the help you need if you have a issue.
Google
1.0/5
Nov 29, 2021
Google Ideal Image West Jordan
Very expensive. I was told that I could communicate with scheduling, etc. by text. Now theure telling me that I need to download an app. I don't have enough space available in my phone for another app. And I cannot delete the ones that I have . It seems like a bait and switch to me.
Google
5.0/5
Nov 22, 2021
Google Ideal Image West Jordan
My apointment with Britney was very professional and she really focused on getting the full area done and kept me comfortable while doing it. Would highly recommend.
Google
3.0/5
Nov 22, 2021
Google Ideal Image West Jordan
The sweet woman who performed my CoolSculpting was amazing. She was very knowledgable, patient and knew exactly what she was doing. My feedback for how to improve would be the scheduling. I had to go in the morning and then return in the afternoon. I wish they would schedule the appointment so it wasn't such a timely process..
Google
5.0/5
Nov 19, 2021
Google Ideal Image West Jordan
Nicole did a great job! She is always helpful and caring. Thanks for taking care of me Nicole!
Google
5.0/5
Nov 18, 2021
Google Ideal Image West Jordan
love love love
Google
1.0/5
Nov 18, 2021
Google Ideal Image West Jordan
I paid for my entire treatment, and took a pause from scheduling. I didn’t feel safe due to Covid. When I finally called to get on their books I was told they couldn’t extend my contract and my money was just wasted. They have poor customer service, no one ever contacts you I would have appointments randomly cancelled. Or they would cancel on me for whatever reason. I am super upset with this place. Please no one ever go here it’s a waste of your time and money!!!
Google
5.0/5
Nov 18, 2021
Google Ideal Image West Jordan
I had a great experience receiving lip fillers from Katie Marco at this location. The staff was very organized and friendly. They took the time to let me know exactly what the healing process would look like and what I need to avoid while healing! Would recommend going here for your beauty desires!
Google
1.0/5
Nov 3, 2021
Google Ideal Image West Jordan
It was really frustrating to request pricing several times just to be told you could only give me pricing if I did a virtual consultation. The consultation was not specific to me. I already am doing laser and they treated me like I as a brand new patient and quoted me the same. If they give the same pricing to everyone, why not just give it to me. It was a waste of my time and your employee’s time because the price was way above my range. Thousands of dollars. The local business are way cheaper.
Google
5.0/5
Nov 1, 2021
Google Ideal Image West Jordan
I've loved going to Ideal Image for my treatments! Everyone has been nothing but nice and has helped me throughout the process. The girls have made me feel so comfortable and not shy at all. Whitney assisted me today with my treatment, she was so adorable and personable! She talked to me the whole making the time fly by and super fun! Thank you so much for making me feel confident again!!
Google
5.0/5
Oct 31, 2021
Google Ideal Image West Jordan
Had a amazing experience from beginning to the end Michael was very Easy to talk to her and schedule an appointment. Dirim did an amazing job and was super easy to talk to. Location looks nice and clean. Def will be back again.
Google
2.0/5
Oct 29, 2021
Google Ideal Image West Jordan
Not a fan. Different techs. Different front desk staff. Never communicative about where I am on my contract. Surprised to hear Ideal didn’t pause contracts for when the office was closed during the pandemic. It was hard to get appointments. When ideal had to cancel/change they wouldn’t work with my schedule, it was back to the bottom for the list. And it was expensive.
Google
5.0/5
Oct 29, 2021
Google Ideal Image West Jordan
Katie helped me this week with my Laser Hair Removal, she was nice, polite, sensitive to my needs & she had a great sense of humor.
Google
5.0/5
Oct 28, 2021
Google Ideal Image West Jordan
Whitney is awesome!
Google
4.0/5
Oct 15, 2021
Google Ideal Image West Jordan
I had a great experience with Nicole! She was wonderful. I highly recommend her!!!
Google
1.0/5
Oct 15, 2021
Google Ideal Image West Jordan
Be careful of their contracts what they say and what the contracts are are two totally different things. Lifetime means 16 months. Not matter what they say during the sales pitch.
Google
3.0/5
Oct 15, 2021
Google Ideal Image West Jordan
The reception was very helpful but the nurse was not friendly and demonstrated a lack of experience on the procedure.
Google
1.0/5
Oct 14, 2021
Google Ideal Image West Jordan
I used to rave about you guys. For the last year it has been a complete mess. Constantly being told I am at a different stage of each treatment, being told different prices for my life time updates (if you even get it right that I am on lifetime for all areas). But asking for more money saying that I am not, (I know I am, i have had to have it fixed multiple times, but since there is not consistency in staff, of course everything is a mess) I am SICK of it. So, I walked out today and will not be back unless things seriously get organized. Get it together.
Google
5.0/5
Oct 1, 2021
Google Ideal Image West Jordan
She was very friendly and informative. Very open to questions.
Google
5.0/5
Sep 28, 2021
Google Ideal Image West Jordan
Excellent experience. Provider was knowledgeable and professional!
Google
5.0/5
Sep 28, 2021
Google Ideal Image West Jordan
It’s been a great process and I’m very happy with the results, my last treatment was with Lauren and she was amazing! She was really nice and made the process great!
Google
5.0/5
Sep 27, 2021
Google Ideal Image West Jordan
Staff very friendly❣️😊 considerate and allowed me to ask questions making me feel very comfortable
Google
4.0/5
Sep 21, 2021
Google Ideal Image West Jordan
I’ve been to three Ideal Image locations in two states (I moved several times). Laser hair removal can be painful and leaves skin irritated, and I appreciate Lauren at the West Jordan location for using techniques to limit the pain/irritation! Since I’ve come to this location, I haven’t always had a great experience—the office rescheduled appointments several times for weeks later—but generally the staff is friendly and helpful, the facility is clean, and they start appointments on time.
Google
5.0/5
Sep 21, 2021
Google Ideal Image West Jordan
This location is always very friendly and very quick with each of my sessions. They have very skilled estheticians whenever I go.
Google
5.0/5
Sep 17, 2021
Google Ideal Image West Jordan
Ideal Image's West Jordan location is awesome! Everyone has been so nice to me. Their staff are knowledgeable and good at educating me so I can make my own decisions. Plus, the front counter girl, Cat, is pretty cute.
Google
5.0/5
Sep 17, 2021
Google Ideal Image West Jordan
My wife LOVES this place!! If she is happy I am happy. Thank you Ideal image for taking such good care of her!
Google
5.0/5
Sep 9, 2021
Google Ideal Image West Jordan
There was super professional and I liked 👍
Google
5.0/5
Aug 31, 2021
Google Ideal Image West Jordan
I love the customer service at Ideal Image. From the receptionist to the ones who do the work. They are kind, nice and definitely try to have conversations so my mind is off the procedure. Thanks
Google
5.0/5
Aug 31, 2021
Google Ideal Image West Jordan
Whitney was the absolute best! Very thorough, and made the entire visit a pleasant experience.