I’m a bit confused. I was doing research on the best hair removal. I called for a free consultation, the ladies were both very nice and helpful. However when we did the zoom presentation I could believe my eyes. They don’t do full body. And the total cost is 92,000!!! And because of some 45% discount is 60,000 but for November only was 10,000 full body. With all due respect who’s paying that? I personally think it’s an outrageous amount of money for this treatment, and of course they can charge what they want, but who is getting diamonds and jewelry out of this visits? I was also told the payments plans can be 18 months to 60 months I think? Well with that amount of money I would rather put that money for a house Downpayment, school or invest in a business. I know places that charge wayyyy less and still provide great customer service and the treatments are great and way less on the cost. Good luck to anyone who decides to attend. I definitely can’t believe a place could charge that much and worse that people are paying this amount of money when other places are charging less for the same service. I’m in shock. But to each their own

Kadie was amazing with CS appointment today. She was so informative and sweet. Definitely my favorite medspa 🤩

Very expensive. I was told that I could communicate with scheduling, etc. by text. Now theure telling me that I need to download an app. I don't have enough space available in my phone for another app. And I cannot delete the ones that I have . It seems like a bait and switch to me.

My apointment with Britney was very professional and she really focused on getting the full area done and kept me comfortable while doing it. Would highly recommend.

The sweet woman who performed my CoolSculpting was amazing. She was very knowledgable, patient and knew exactly what she was doing. My feedback for how to improve would be the scheduling. I had to go in the morning and then return in the afternoon. I wish they would schedule the appointment so it wasn't such a timely process..

Nicole did a great job! She is always helpful and caring. Thanks for taking care of me Nicole!

I paid for my entire treatment, and took a pause from scheduling. I didn’t feel safe due to Covid. When I finally called to get on their books I was told they couldn’t extend my contract and my money was just wasted. They have poor customer service, no one ever contacts you I would have appointments randomly cancelled. Or they would cancel on me for whatever reason. I am super upset with this place. Please no one ever go here it’s a waste of your time and money!!!

I had a great experience receiving lip fillers from Katie Marco at this location. The staff was very organized and friendly. They took the time to let me know exactly what the healing process would look like and what I need to avoid while healing! Would recommend going here for your beauty desires!

love love love

It was really frustrating to request pricing several times just to be told you could only give me pricing if I did a virtual consultation. The consultation was not specific to me. I already am doing laser and they treated me like I as a brand new patient and quoted me the same. If they give the same pricing to everyone, why not just give it to me. It was a waste of my time and your employee’s time because the price was way above my range. Thousands of dollars. The local business are way cheaper.

My care provider was so adorable, i was so confortable

I've loved going to Ideal Image for my treatments! Everyone has been nothing but nice and has helped me throughout the process. The girls have made me feel so comfortable and not shy at all. Whitney assisted me today with my treatment, she was so adorable and personable! She talked to me the whole making the time fly by and super fun! Thank you so much for making me feel confident again!!

Had a amazing experience from beginning to the end Michael was very Easy to talk to her and schedule an appointment. Dirim did an amazing job and was super easy to talk to. Location looks nice and clean. Def will be back again.

Not a fan. Different techs. Different front desk staff. Never communicative about where I am on my contract. Surprised to hear Ideal didn’t pause contracts for when the office was closed during the pandemic. It was hard to get appointments. When ideal had to cancel/change they wouldn’t work with my schedule, it was back to the bottom for the list. And it was expensive.

Katie helped me this week with my Laser Hair Removal, she was nice, polite, sensitive to my needs & she had a great sense of humor.

Whitney is awesome!

Be careful of their contracts what they say and what the contracts are are two totally different things. Lifetime means 16 months. Not matter what they say during the sales pitch.

The reception was very helpful but the nurse was not friendly and demonstrated a lack of experience on the procedure.

I had a great experience with Nicole! She was wonderful. I highly recommend her!!!

I used to rave about you guys. For the last year it has been a complete mess. Constantly being told I am at a different stage of each treatment, being told different prices for my life time updates (if you even get it right that I am on lifetime for all areas). But asking for more money saying that I am not, (I know I am, i have had to have it fixed multiple times, but since there is not consistency in staff, of course everything is a mess) I am SICK of it. So, I walked out today and will not be back unless things seriously get organized. Get it together.

She was very friendly and informative. Very open to questions.

Lauren was so awesome!!! She made it a great experience!

Excellent experience. Provider was knowledgeable and professional!

It’s been a great process and I’m very happy with the results, my last treatment was with Lauren and she was amazing! She was really nice and made the process great!

Staff very friendly❣️😊 considerate and allowed me to ask questions making me feel very comfortable

This location is always very friendly and very quick with each of my sessions. They have very skilled estheticians whenever I go.

I’ve been to three Ideal Image locations in two states (I moved several times). Laser hair removal can be painful and leaves skin irritated, and I appreciate Lauren at the West Jordan location for using techniques to limit the pain/irritation! Since I’ve come to this location, I haven’t always had a great experience—the office rescheduled appointments several times for weeks later—but generally the staff is friendly and helpful, the facility is clean, and they start appointments on time.

Ideal Image's West Jordan location is awesome! Everyone has been so nice to me. Their staff are knowledgeable and good at educating me so I can make my own decisions. Plus, the front counter girl, Cat, is pretty cute.

My wife LOVES this place!! If she is happy I am happy. Thank you Ideal image for taking such good care of her!

There was super professional and I liked 👍

Whitney was the absolute best! Very thorough, and made the entire visit a pleasant experience.

I love the customer service at Ideal Image. From the receptionist to the ones who do the work. They are kind, nice and definitely try to have conversations so my mind is off the procedure. Thanks

Fast and easy I felt comfortable with the shadow there with my nurse (:

Dirim was my tech this past visit for laser hair removal. She was super nice and went above and beyond to make sure I was comfortable-during and after.

I love ideal image! Great staff, great treatments, great results!

Brandi Lorusso was Great!!!!

I love the staff!

I love the staff at Ideal Image in West Jordan! The doctor was professional, mindful, personable, and thorough. I have continually seen great results from the laser treatment. I consistently have a great experience and appreciate the attentiveness of the staff.

The team is great and cares.

Great experience. Alexandra/Ali was great!!! It was my first treatment so I don’t have much to say except that underarm treatments are FAST. I was in and out

I'm always treated great and it's always done quickly and efficiently! And I'm definitely seeing results!

Kylie was AMAZING! She was so helpful and solved issues I've been having for months within one call and got me in the same day!

Purchased laser hair removal for my daughter after it was prescribed by a dermatologist to deal with a skin condition. I spent thousands of dollars on a package that supposedly included 10 visits over an extended period and 5 free touch-up appointments. After 9 visits she was told she was done and any additional appointments would cost extra. The truncated treatment was ineffective. She has contacted Ideal Image several times about this and has either received no response or has been told that she is welcome to schedule touch-up appointments for an additional charge after never finishing the treatments I paid for. Thousands of dollars on ineffective, incomplete treatments and lousy customer service. Absolutely will not recommend Ideal Image to anyone. Considering legal action. Response to the owner: This is the same thing I have been told before when I have complained, and no one has ever contacted me to address my concerns. My daughter was told that she was an ideal candidate for laser hair removal when we purchased her treatments, but her hair has all come back. Maybe because the treatments weren't finished? I don't know the reason for that, but every time I have tried to talk to anyone at Ideal Image about it (in person, emails and phone calls aren't returned) I'm told I can schedule a follow-up for an additional charge. Why would I pay more when the treatments I already paid for haven't been completed and didn't work?

Very friendly staff. My nurse was really professional and friend

Calen was amazing😁 He explained what to expect during the Ultherapy procedure a during really took the time to make sure I was doing okay. I definitely know where I will be having my treatments from now on👍🤩

Laurie, the sales rep that we spoke to became very visibly disappointed when we said we would not be setting up an appointment and making a payment on that same day. We literally just called to get a price quote, but when we said we didn't want to schedule right now, Laurie just abruptly asked if there was anything else she could answer and then ended the call, as if she didn't see any hope in us anymore. I mean, I get it - I used to work in sales and I know how it goes. First they get you to open up with meaningless small talk when you just want to get to the point. Then they make it seem as if they give you a huge discount when it reality it's most likely the price all along, just to entice you. You would think someone trying to sell something would know a little bit more about facial expressions and tone of voice For those reasons, we will not be choosing Ideal Image.

Calen was so great and let me know what to expect before, during and after the procedure. It was a great experience!

Always amazing the ladies that help me are pleasant and very personable.

Great staff and overall experience, definitely recommend!

I just received laser hair removal from Ally. She was very professional, thorough and efficient.

I had the best experience at the West Valley location! I was welcomed in a friendly, professional way, and Bree was so helpful and kind getting me set up. Calen did an amazing job with the Ultherapy treatment!! I felt comfortable and so cared for. He explained the procedure thoroughly so I knew what to expect, so I wasn’t nervous at all. I am SO excited about the results!! I will definitely be back!! Thank you!!!

This is my second time going to Ideal image and I can say that the staff is very professional and friendly. Communication about the procedure, what to expect, and understanding of the time frame for full results was excellent. They do everything they can to keep you comfortable. Thrilled with results I have had. Very positive experience!

Definitely recommend! Did the BBL treatment and my skin looks great. Staff was nice and explained why and what they were doing every step of the way which really helped since it was my first time doing a procedure like that. They only employ medical professionals and it's obvious they know a lot. Place was clean, no wait time, I was in out very quickly. Also the manager, Michael, was super cute and friendly. Will definitely be back!

I've gotten a BBL with Kalen and had botox and have had great experiences with everyone! I will definitely continue seeing them for these services in the future!

Best experience I’ve had so far

Frequently cancels on your scheduled appointments. The thing that got me the most was that they cancelled on my last appointment prior to my wedding. They were unapologetic and the secretary roller her eyes when she said most people stop at only 9 appointments even though they pay for 15 and I asked why they wouldn’t just finish out their appointments to make the hair loss last longer. I felt like after they cancelled my original appointment, had me race down the day they called to try to make the only appointment they had for me prior to my wedding which I didn’t make in time because of traffic even though I called beforehand to let them know traffic was really bad, I felt I that I was treated as if I was the one being difficult even though I didn’t complain or anything just was sad I didn’t get to do it. If they didn’t already make me pay beforehand I would not come back to this place. Huge waste of money. Don’t do it.

I had the great experience at the West Jordan location. I was actually a little late for my appt and was still greeted so warmly by the staff. They communicated so concise about what to expect. Which made me feel very comfortable going into my treatment. My filler was quick, painless, and my results are amazing. The people here truly care. Thats why I’ll be returning to this location.

I Had a great experience! everyone is so friendly and they help you with finding what options are best for you without any pressure put on you

It was great! Always a positive atmosphere.

I am so happy I found ideal image in West Jordan. Stacey is top notch. I cannot say enough wonderful things about her. She is hands down ah-maz-ing!!!

I had such a great experience here at Ideal Image. Michael the Area Manager checked me in and got me all set up for my facial injections. This was only my second time, and I had never been there before he made the check in a breeze and answered all of my questions. I am so happy with the cheek filler and can’t wait to go again! Highly recommend!

Such amazing service! The entire staff was so welcoming & friendly. I was really nervous it was my first time getting Botox and fillers and they made me feel really comfortable explained everything in great detail ! Will definitely be returning ! Thank you for such great service.

I absolutely loved my experience at Ideal Image in West Jordan. This was my first time getting lip fillers so I was a bit nervous but the area manager was super helpful and took the time to answer all of my questions and made me feel at ease. The nurse did an excellent job on my lips and I couldn’t happier with my results. I will definitely be going back! Such a fun and welcoming environment with great people.

Drim was amazing, as always. Even though laser hair removal is painful, Drim is able to soothe the pain immediately after every zap. I will be returning to have Drim perform my laser hair removal treatments.

I loved it. Staff was great and procedure was simple and interesting.

My wife went in to have a procedure done and when she got their they told her that they could not perform the service. We paid $1,125 upfront for the service. Once she was told they could not perform the service she asked about a refund. She was told that they do not issue refunds. So basically they did not do anything and told us they are keeping the money. They did a consultation and said she was eligible. Then when she showed up to have it done they wouldn’t do it. She didn’t change her mind or cancel. How can you feel comfortable about keeping money when you are the ones who wouldn’t provide the service?

Overcharging new customers. Coworker that has had laser hair removal got it for a 1/10 of the price that the lady doing consultation wanted to charge! Who charges 1700$ for the back of the neck??

The nurse was really helpful and great!

It was great. I liked everyone and they were good to me. They called the next day to see if I was OK. That was sweet, caring, and professional, I thought.

I enjoyed the service very much. The staff at the front desk greet you so professionally and with big smiles. I am asked questions throughout my procedure, just to make sure that I don't need at break and that I am comfortable. They do not rush you in or out, making it seem as you are wasting their time. The staff is very friendly and professional.

Ideal Image was fast and professional

Had botox injection in my forehead yesterday. Ann did an amazing job, had no bruising the next day which I have experiencd brusing in the past from a different clinic with botox treatments. Ann walked me through every step she was doing and what to expect. Educated me on expectations from the treatment and post care instructions. I will definitely be going back for more services.

I am extremely happy with my experience and results from Ideal Image's Broad Band Light Therapy. I contacted them in regards to getting rid of my annoying and stubborn burst capillaries. The consultation process was easy and done through a zoom meeting. They made sure to explain what to expect at my appointment and instructions for pre and post care. At my first appointment Stacey explained what she was doing every step of the way and answered any question I had. She ensured to adjust the machine's settings based on my pain tolerance and made sure I was comfortable the entire time. Stacey is an amazing tech and made my experience top notch. After I was completely healed up, my largest capillary was completely gone with the exception of a slight amount of hyperpigmentation in that area. Overall my skin tone evened out, rosacea vanished and my burst capillaries disappeared. These results are better than I could have ever imagined. I give my thanks to Stacey and her amazing team!

Very kind did a good job

Shannon is amazing always helpful and friendly.

Tammy is amazing very friendly and personable also professional.

DONT GET THE LIFETIME MEMBERSHIP GO TO MILAN LASER INSTEAD! I was told twice over the phone the wrong info about my “Lifetime membership” they said over the phone that I only had to pay one time fee since I haven’t been in awhile and I would not have to pay that fee every I come in after that unless, I don’t come for a long time after my touch ups. For example a year or months with not booking anything at all. Come to find out that was not true and they didn’t care I was told the wrong info TWICE and just brushed it off to get me out the door. GO TO MILAN LASER they have a lifetime guarantee and will NOT charge you fees for touch ups AT ALL. I didn’t mind paying one time for my touch ups but they want to take more of your money off of you vulnerability, even though I paid them thousands and I didn’t even get the full results last time! Milan laser will do as many treatments as needed. At Milan they only do laser hair removal and are never over booked and is easy to make an appointment. I haven’t done any other treatments at Ideal image so I can’t say how they treat you with those but please do not get laser done here you are wasting your money!

Great friendly staff, most painless treatment yet! Thanks

Great staff!! Always willing to go above and beyond!

After setting everything up for laser hair removal and having a decent experience with the first appointment, I rescheduled in office before I left after that first appointment. I show up today, to that appointment and was not on the schedule. And it’s not that I showed up on the wrong day, they did not have my appointment saved at all. I work two full time jobs, am a single parent, and don’t live necessarily close by. They can’t rebook me for over a month from now, and that just seems like such a waste of money to have poor communication and failures in the scheduling. I will be canceling my services and finding a more reliable company.

I really love Ideal Image for laser hair removal. I bought a package previously and they did such a great job I bought another package (different areas). They are a little more expensive than other places but they are worth it! They are more organized, it's easy to make or cancel an appointment, the staff is well trained and knowledgeable. Everyone is very friendly and professional. I really loved working with Stacy at the West Jordan Clinic. She is friendly and professional. She was easy to talk to, work with and she made me feel very comfortable and welcome.

My personal experience at Ideal Image in West Jordan was amazing. I went in to get lip fillers & I am so pleased with my results. I loved everyone that I came in contact with. Sadly I cannot remember their names to give them more credit. However, I will be going back there for my two week follow up & I will return with another review(& their names)Thank you so much 😊

Extremely dissatisfied with the customer service at Ideal Image. My contract SPECIFICALLY states I am to receive 3 free touch-ups if, at the end of my service, I am not satisfied with the results. However, I went to West Jordan for my first touch up and they charged me $55 with absolutely no discussion. They refused to help me sort this issue! I've called West Jordan to sort it out, they gave me a customer service number, I've left several messages, and nobody is willing to help me with this. I am VERY disappointed after being a loyal customer for 2.5 years. I will NEVER use ideal image again. IDEAL IMAGE IS A SCAM.

Horrendous customer service

It was great!! Everyone was very nice and professional.

If I could give Ideal Image in West Jordan UT a negative 5 stars I would! DO YOURSELF A FAVOR AND RUN THE OPPOSITE WAY! THEY ARE TERRIBLE!!!!! I have been a faithful customer for over 3 years now... and I have yet to a good experience with this office. Not to mention the turnover rate at this office is insanely high! I have only seen the same provider maybe twice in the 3-4 years I’ve been coming to this location.. and don’t get me started on the front desk- they are TERRIBLE! They constantly mess up my laser appointments by not scheduling appropriate time for treatment, resulting in me having to come back days to weeks later to get the other part of my treatment completed. I am constantly being told that my patient profile contract is expired- but then they magically find that they mixed up numbers etc. EVERYTHING FEELS DISHONEST AND SKETCHY! I wish Ideal Image could hire someone competent enough to schedule appointments, take appropriate payment and provide honest consultations. Enough is enough!!!! Anyone looking into this company- RUN THE OPPOSITE WAY! DO NOT DO BUSINESS WITH IDEAL IMAGE. I promise you that you’ll regret it!

I always have a great experience! My ideal image consultant was so friendly and knowledgeable.

I’ve loved coming here for treatment! Kelsey is so amazing and helpful. Knows her stuff and goes over everything to make me feel knowledgeable and comfortable. I’m always so glad when she’s the laser tech working with me.

I was surprised to know that a physicians assistant was going to do the procedure. That made me quite happy. Also, she was very thorough and help me decide that Ultherapy was not the procedure that I should have done. We decided that BBL was the way to go with some fillers. I also joined the yearly membership. Now, I can’t wait to get things done.

Shout out to Angie. Thank you for answering all of my questions and making my treatment a great experience.

Fantastic

The staff is on time, very professional and treated me with respect.

The new front girls were the most helpful and kind then they have ever been in the past. My laser has always been great here but the front desk girls have not. So glad that they upgraded to better customer service.

Ideal Image was great on my first trip, they explained everything really well and left no questions in my mind. I knew what to expect and it wasn't scary at all. They even called a few days later to make sure I was OK and to follow up on any questions that I had. They have been wonderful to work with so far and I am really excited for my second appointment.

Ann is so awesome. I booked with her again. Her attention to detail and thoroughness are amazing. Thank You!

Excelent service they explain to me step by step

Very nice receptionist and nurse

Called into Ideal Image yesterday and talked to Kylie! She was so much help! Can’t wait for my appointment!!

Ann is so thorough with laser treatment! I’ve been to a few laser treatments here but this was first one with Ann and she really makes sure to get every centimeter of your treatment area which is great as you spend a good amount on laser hair removal so you want to make sure it’s done well each time! Ask for her!

Everyone there is really nice and helpful