Kylie was AMAZING! She was so helpful and solved issues I've been having for months within one call and got me in the same day!

Purchased laser hair removal for my daughter after it was prescribed by a dermatologist to deal with a skin condition. I spent thousands of dollars on a package that supposedly included 10 visits over an extended period and 5 free touch-up appointments. After 9 visits she was told she was done and any additional appointments would cost extra. The truncated treatment was ineffective. She has contacted Ideal Image several times about this and has either received no response or has been told that she is welcome to schedule touch-up appointments for an additional charge after never finishing the treatments I paid for. Thousands of dollars on ineffective, incomplete treatments and lousy customer service. Absolutely will not recommend Ideal Image to anyone. Considering legal action. Response to the owner: This is the same thing I have been told before when I have complained, and no one has ever contacted me to address my concerns. My daughter was told that she was an ideal candidate for laser hair removal when we purchased her treatments, but her hair has all come back. Maybe because the treatments weren't finished? I don't know the reason for that, but every time I have tried to talk to anyone at Ideal Image about it (in person, emails and phone calls aren't returned) I'm told I can schedule a follow-up for an additional charge. Why would I pay more when the treatments I already paid for haven't been completed and didn't work?

Calen was amazing😁 He explained what to expect during the Ultherapy procedure a during really took the time to make sure I was doing okay. I definitely know where I will be having my treatments from now on👍🤩

Very friendly staff. My nurse was really professional and friend

Laurie, the sales rep that we spoke to became very visibly disappointed when we said we would not be setting up an appointment and making a payment on that same day. We literally just called to get a price quote, but when we said we didn't want to schedule right now, Laurie just abruptly asked if there was anything else she could answer and then ended the call, as if she didn't see any hope in us anymore. I mean, I get it - I used to work in sales and I know how it goes. First they get you to open up with meaningless small talk when you just want to get to the point. Then they make it seem as if they give you a huge discount when it reality it's most likely the price all along, just to entice you. You would think someone trying to sell something would know a little bit more about facial expressions and tone of voice For those reasons, we will not be choosing Ideal Image.

Always amazing the ladies that help me are pleasant and very personable.

Calen was so great and let me know what to expect before, during and after the procedure. It was a great experience!

Great staff and overall experience, definitely recommend!

I just received laser hair removal from Ally. She was very professional, thorough and efficient.

This is my second time going to Ideal image and I can say that the staff is very professional and friendly. Communication about the procedure, what to expect, and understanding of the time frame for full results was excellent. They do everything they can to keep you comfortable. Thrilled with results I have had. Very positive experience!

I had the best experience at the West Valley location! I was welcomed in a friendly, professional way, and Bree was so helpful and kind getting me set up. Calen did an amazing job with the Ultherapy treatment!! I felt comfortable and so cared for. He explained the procedure thoroughly so I knew what to expect, so I wasn’t nervous at all. I am SO excited about the results!! I will definitely be back!! Thank you!!!

Definitely recommend! Did the BBL treatment and my skin looks great. Staff was nice and explained why and what they were doing every step of the way which really helped since it was my first time doing a procedure like that. They only employ medical professionals and it's obvious they know a lot. Place was clean, no wait time, I was in out very quickly. Also the manager, Michael, was super cute and friendly. Will definitely be back!

I've gotten a BBL with Kalen and had botox and have had great experiences with everyone! I will definitely continue seeing them for these services in the future!

Best experience I’ve had so far

Frequently cancels on your scheduled appointments. The thing that got me the most was that they cancelled on my last appointment prior to my wedding. They were unapologetic and the secretary roller her eyes when she said most people stop at only 9 appointments even though they pay for 15 and I asked why they wouldn’t just finish out their appointments to make the hair loss last longer. I felt like after they cancelled my original appointment, had me race down the day they called to try to make the only appointment they had for me prior to my wedding which I didn’t make in time because of traffic even though I called beforehand to let them know traffic was really bad, I felt I that I was treated as if I was the one being difficult even though I didn’t complain or anything just was sad I didn’t get to do it. If they didn’t already make me pay beforehand I would not come back to this place. Huge waste of money. Don’t do it.

Where do I even begin?? I had such an amazing experience. Bree at the front desk was so welcoming and helpful. She helped me with pricing and answered all my questions! It was so comforting knowing that she genuinely cares about everyone who walks through those doors. Honestly, I can’t wait to go back. I’ve told all my friends, family, acquaintances about how amazing this location was. Bree and the other girl named Kylie (I think?) deserve a raise after how amazing my experience was. 10/10 would recommend, 10/10 would come back. Thank you ideal image and huge thank you to their crew for making me feel fabulous and confident again!!! 🥺♥️🙏🏾

I had the great experience at the West Jordan location. I was actually a little late for my appt and was still greeted so warmly by the staff. They communicated so concise about what to expect. Which made me feel very comfortable going into my treatment. My filler was quick, painless, and my results are amazing. The people here truly care. Thats why I’ll be returning to this location.

The laser hair technology is great, but the staffing (Ideal Image in West Jordan Utah) seems to overturn constantly which affects my appointments. This past appointment, Ideal Image staff called me and made me reschedule FOUR TIMES for one appointment, then when I was finally at the appointment, they had scheduled it for only half my service instead of the full. I have tried to be understanding of schedule issues that come up, but this is an ongoing problem since I started my treatment. I am paying thousands of dollars for this service, and I do not feel that the staffing or scheduling is worth that money. Poor quality management overall. I would not recommend Ideal Image because of this, regardless of the great laser hair technology.

I Had a great experience! everyone is so friendly and they help you with finding what options are best for you without any pressure put on you

It was great! Always a positive atmosphere.

I am so happy I found ideal image in West Jordan. Stacey is top notch. I cannot say enough wonderful things about her. She is hands down ah-maz-ing!!!

I had such a great experience here at Ideal Image. Michael the Area Manager checked me in and got me all set up for my facial injections. This was only my second time, and I had never been there before he made the check in a breeze and answered all of my questions. I am so happy with the cheek filler and can’t wait to go again! Highly recommend!

I absolutely loved my experience at Ideal Image in West Jordan. This was my first time getting lip fillers so I was a bit nervous but the area manager was super helpful and took the time to answer all of my questions and made me feel at ease. The nurse did an excellent job on my lips and I couldn’t happier with my results. I will definitely be going back! Such a fun and welcoming environment with great people.

Such amazing service! The entire staff was so welcoming & friendly. I was really nervous it was my first time getting Botox and fillers and they made me feel really comfortable explained everything in great detail ! Will definitely be returning ! Thank you for such great service.

Drim was amazing, as always. Even though laser hair removal is painful, Drim is able to soothe the pain immediately after every zap. I will be returning to have Drim perform my laser hair removal treatments.

I loved it. Staff was great and procedure was simple and interesting.

My wife went in to have a procedure done and when she got their they told her that they could not perform the service. We paid $1,125 upfront for the service. Once she was told they could not perform the service she asked about a refund. She was told that they do not issue refunds. So basically they did not do anything and told us they are keeping the money. They did a consultation and said she was eligible. Then when she showed up to have it done they wouldn’t do it. She didn’t change her mind or cancel. How can you feel comfortable about keeping money when you are the ones who wouldn’t provide the service?

Overcharging new customers. Coworker that has had laser hair removal got it for a 1/10 of the price that the lady doing consultation wanted to charge! Who charges 1700$ for the back of the neck??

The nurse was really helpful and great!

It was great. I liked everyone and they were good to me. They called the next day to see if I was OK. That was sweet, caring, and professional, I thought.

I enjoyed the service very much. The staff at the front desk greet you so professionally and with big smiles. I am asked questions throughout my procedure, just to make sure that I don't need at break and that I am comfortable. They do not rush you in or out, making it seem as you are wasting their time. The staff is very friendly and professional.

Ideal Image was fast and professional

Had botox injection in my forehead yesterday. Ann did an amazing job, had no bruising the next day which I have experiencd brusing in the past from a different clinic with botox treatments. Ann walked me through every step she was doing and what to expect. Educated me on expectations from the treatment and post care instructions. I will definitely be going back for more services.

I am extremely happy with my experience and results from Ideal Image's Broad Band Light Therapy. I contacted them in regards to getting rid of my annoying and stubborn burst capillaries. The consultation process was easy and done through a zoom meeting. They made sure to explain what to expect at my appointment and instructions for pre and post care. At my first appointment Stacey explained what she was doing every step of the way and answered any question I had. She ensured to adjust the machine's settings based on my pain tolerance and made sure I was comfortable the entire time. Stacey is an amazing tech and made my experience top notch. After I was completely healed up, my largest capillary was completely gone with the exception of a slight amount of hyperpigmentation in that area. Overall my skin tone evened out, rosacea vanished and my burst capillaries disappeared. These results are better than I could have ever imagined. I give my thanks to Stacey and her amazing team!

Very kind did a good job

Shannon is amazing always helpful and friendly.

Tammy is amazing very friendly and personable also professional.

DONT GET THE LIFETIME MEMBERSHIP GO TO MILAN LASER INSTEAD! I was told twice over the phone the wrong info about my “Lifetime membership” they said over the phone that I only had to pay one time fee since I haven’t been in awhile and I would not have to pay that fee every I come in after that unless, I don’t come for a long time after my touch ups. For example a year or months with not booking anything at all. Come to find out that was not true and they didn’t care I was told the wrong info TWICE and just brushed it off to get me out the door. GO TO MILAN LASER they have a lifetime guarantee and will NOT charge you fees for touch ups AT ALL. I didn’t mind paying one time for my touch ups but they want to take more of your money off of you vulnerability, even though I paid them thousands and I didn’t even get the full results last time! Milan laser will do as many treatments as needed. At Milan they only do laser hair removal and are never over booked and is easy to make an appointment. I haven’t done any other treatments at Ideal image so I can’t say how they treat you with those but please do not get laser done here you are wasting your money!

Great friendly staff, most painless treatment yet! Thanks

The team is great and cares.

Great staff!! Always willing to go above and beyond!

I really love Ideal Image for laser hair removal. I bought a package previously and they did such a great job I bought another package (different areas). They are a little more expensive than other places but they are worth it! They are more organized, it's easy to make or cancel an appointment, the staff is well trained and knowledgeable. Everyone is very friendly and professional. I really loved working with Stacy at the West Jordan Clinic. She is friendly and professional. She was easy to talk to, work with and she made me feel very comfortable and welcome.

After setting everything up for laser hair removal and having a decent experience with the first appointment, I rescheduled in office before I left after that first appointment. I show up today, to that appointment and was not on the schedule. And it’s not that I showed up on the wrong day, they did not have my appointment saved at all. I work two full time jobs, am a single parent, and don’t live necessarily close by. They can’t rebook me for over a month from now, and that just seems like such a waste of money to have poor communication and failures in the scheduling. I will be canceling my services and finding a more reliable company.

My personal experience at Ideal Image in West Jordan was amazing. I went in to get lip fillers & I am so pleased with my results. I loved everyone that I came in contact with. Sadly I cannot remember their names to give them more credit. However, I will be going back there for my two week follow up & I will return with another review(& their names)Thank you so much 😊

Extremely dissatisfied with the customer service at Ideal Image. My contract SPECIFICALLY states I am to receive 3 free touch-ups if, at the end of my service, I am not satisfied with the results. However, I went to West Jordan for my first touch up and they charged me $55 with absolutely no discussion. They refused to help me sort this issue! I've called West Jordan to sort it out, they gave me a customer service number, I've left several messages, and nobody is willing to help me with this. I am VERY disappointed after being a loyal customer for 2.5 years. I will NEVER use ideal image again. IDEAL IMAGE IS A SCAM.

Horrendous customer service

It was great!! Everyone was very nice and professional.

If I could give Ideal Image in West Jordan UT a negative 5 stars I would! DO YOURSELF A FAVOR AND RUN THE OPPOSITE WAY! THEY ARE TERRIBLE!!!!! I have been a faithful customer for over 3 years now... and I have yet to a good experience with this office. Not to mention the turnover rate at this office is insanely high! I have only seen the same provider maybe twice in the 3-4 years I’ve been coming to this location.. and don’t get me started on the front desk- they are TERRIBLE! They constantly mess up my laser appointments by not scheduling appropriate time for treatment, resulting in me having to come back days to weeks later to get the other part of my treatment completed. I am constantly being told that my patient profile contract is expired- but then they magically find that they mixed up numbers etc. EVERYTHING FEELS DISHONEST AND SKETCHY! I wish Ideal Image could hire someone competent enough to schedule appointments, take appropriate payment and provide honest consultations. Enough is enough!!!! Anyone looking into this company- RUN THE OPPOSITE WAY! DO NOT DO BUSINESS WITH IDEAL IMAGE. I promise you that you’ll regret it!

I always have a great experience! My ideal image consultant was so friendly and knowledgeable.

I’ve loved coming here for treatment! Kelsey is so amazing and helpful. Knows her stuff and goes over everything to make me feel knowledgeable and comfortable. I’m always so glad when she’s the laser tech working with me.

I was surprised to know that a physicians assistant was going to do the procedure. That made me quite happy. Also, she was very thorough and help me decide that Ultherapy was not the procedure that I should have done. We decided that BBL was the way to go with some fillers. I also joined the yearly membership. Now, I can’t wait to get things done.

I love Ideal Image. Kelsey and the other workers there are so fun, so nice and I feel so comfortable with them. Thank you for making my experience so AMAZING.

Shout out to Angie. Thank you for answering all of my questions and making my treatment a great experience.

Fantastic

The staff is on time, very professional and treated me with respect.

The new front girls were the most helpful and kind then they have ever been in the past. My laser has always been great here but the front desk girls have not. So glad that they upgraded to better customer service.

Ideal Image was great on my first trip, they explained everything really well and left no questions in my mind. I knew what to expect and it wasn't scary at all. They even called a few days later to make sure I was OK and to follow up on any questions that I had. They have been wonderful to work with so far and I am really excited for my second appointment.

Ann is so awesome. I booked with her again. Her attention to detail and thoroughness are amazing. Thank You!

Called into Ideal Image yesterday and talked to Kylie! She was so much help! Can’t wait for my appointment!!

Very nice receptionist and nurse

Excelent service they explain to me step by step

Kelsey was wonderful to work with, she made it all a very comfortable experience and I would highly recommend her for treatments. Wonderful facility with very kind and welcoming staff!

Everyone there is really nice and helpful

Ann is so thorough with laser treatment! I’ve been to a few laser treatments here but this was first one with Ann and she really makes sure to get every centimeter of your treatment area which is great as you spend a good amount on laser hair removal so you want to make sure it’s done well each time! Ask for her!

I spoke ta front desk girl about laser hair removal was very nice and helpful and professional! Thanks keep up the good work!..

I always love coming to this location. Super fast getting me in and easy to work with when I need to change appointments!

Technician was very knowledgeable and friendly.

Great I’m very happy with my latest visit and results

These professionals are always so kind and thorough.

Elyse was great to work with. She was knowledgeable and super friendly. I highly recommend this place. The staff was welcoming and covid friendly.

I’m very happy with my results! And the staff at this location are very awesome! 🙂

It was my first time there and the staff is really friendly. When I got called in the nurse practitioner, Elyse was extremely nice and she communicated everything that was going to go on in the procedure and what to expect afterward. She answered all my questions and was very considerate of how I was feeling while in her care.

I want to start by saying that ideal was Covid friendly I felt safe. The staff was nice. I saw RN Elyse. Lovedd her! I recommend her she made me feel comfortable and confident! Also so knowledgeable!! Happy with my results!

I had a really good first experience with them. The provider was nice, explained everything well before the procedure and did an amazing. I will be going back in the future.

Covid friendly and Elyse is highly qualified

I had a great experience here! It was very clean & COVID friendly & I absolutely loved working with Elyse! Highly recommend!

I had my appointment tonight with Kelsey and she was just the sweetest thang! Made me feel super comfortable and made my laser hair removal experience phenomenal. 10/10 would recommend! ♥️

Great staff, all very friendly and knowledgeable about products.

Clean, safe, and friendly. I appreciated all the extra precautions taken to keep the environment germ free and safe from COVID. The staff is extremely helpful and friendly.

I love all the girls. They’re good at what they do and soooo nice. Kelsey is absolutely incredible. I just want to be her real life friend haha

Kylie and Elyse were so sweet and friendly! The whole staff seemed knowledgeable and trustworthy. I’m very happy with the results of my treatment. An overall great experience!

I’ve dealt with many med spas over the years, this place is phenomenal. From the front to the back, it’s a reliable, experienced but cost effective way to get your treatments. Highly recommend.

I was very pleased with my experience here and will defiantly be recommending to my friends who don’t already come here for services. My skin goals were met and the friendly staff was super helpful and welcoming. Thanks Breck!

I love ideal image! Great staff, great treatments, great results!

I love the staff and the efficiency of the office, but it is very difficult to book an appointment. I have been on a waiting list for weeks and had difficulty solidly scheduling an appointment for services I purchased. Other than that, idealimage has been a very positive experience.

Hello again: I wrote a review a week or so ago and I received an answer for the owner telling me to explain more about my case to the employee that was going to contact me from in West Jordan office (I think he was referring to the manager) Breck contacted me but still she hasn’t solved my problem, despite I have explained and I believe I have been very clear about my point and now I have two days sending her emails asking if we can meet to see if that way we can find a solution because it seems e-mails don’t work, so the only thing I am requesting after she told me that I can’t have a refund but only a credit si that’s ok, I accept that and I keep asking her to continue with my treatment that the last manager offered me (BBL) and that I had had one before and I saw good results and that’s why I want to keep with it, she is still doesn’t give me a strong reason why I can not and the only reason I have gotten is that if I have melasma (which I don’t) I wouldn’t see results and I can’t accept that reason, I explained to her more than once that if that’s the only reason they have it doesn’t have any validation to me since I didn’t get any result with Ultherapy but she keep offering me another one so I have asked her repeatedly why she can offer me a treatment that didn’t work and didn’t give me any result not even a tiny result and very uncomfortable but she doesn’t want to allow me to keep with BBL that is a treatment I had before and that I saw results, it doesn’t really make sense to me, until this day I have not heard from her, so again Im asking please to send me the right help and the right person to talk to and get request solve. I will reparar again, I would like to keep with BBL treatment because I saw good result with the first one I had, I am not interested in another Ultherapy because it didn’t help at all and I want to use my credit for BBL. I don’t have Melasma I even talked with a Dermatologist today and he told me it doesn’t exist a test to diagnose melasma (which was what the nurse asked to do to make sure I don’t have melasma and that was the only way they can treat me) it is very frustrating that they don’t care what a client ask and want based in their experience, If I’m saying BBL worked for me but Ultherapy didn’t why they keep offering me the opposite and don’t listen what a client is telling. Thanks and I do really hope this time I can be heard in a more caring way Raquel

Worst customer service. Ignored my call 9 times after they hung up on me. Save your money.

My zoom meeting went great!! I got all my questions answered the agent took time to explain all my options, she was knowledgeable and had an amazing attitude

Kylie is the cutest, and i seriously love everyone that works here and the results i’m getting from my laser hair removal! best money i’ve ever spent! ❤️

Horrible horrible RIP OFF DO NOT EVEN WASTE YOUR TIME OR MONEY here! I had a consultation for laser hair removal... they advertised 70%... of course they show you these outgreatous prices, and pretend they are giving you such a great deal by taking 70% off those huge numbers!! Its a joke! If I remember correctly, my total was around $16000!!! Lol and then, a 70% off that, they called it “a great special” They do not stop calling me to try and sell me any of their ridiculously priced services! Ideal Image is just another big corporation that charges HUGE $$$ to cover their costs of having all those many, unnecessary and annoying sales reps. BE AWARE! You can certainly get the same service through “Candela” brand at any other local place, which for sure will give you the honesty and reasonable price you deserve!

Very informative

My service provider for CoolSculpting was so sweet and took very good care of me. She made sure I was very comfortable.

Amazing! The employees are always so nice and talkative! I love the energy 🙂

I'm very satisfied with the results of my laser hair removal services. The staff is extremely friendly and the process is fast and easy.

I have had the best experience. I have loved working with Star and Kylie Mosgrove! They are the best. They are so sweet and knowledgeable. They have made sure that I get the best service and have answered any and all of my questions! I recommend ideal Image 10/10!! ❤️❤️

Excellent!

Love the nurse who does my treatments!

wonderful, kind, patient, honest, nice, welcoming

I had Laser Hair Removal performed and my experience was great! The staff was incredibly friendly, the information provided for my treatment was thorough, and my results have been on par with what was explained to me. I will be coming back for treatments of other areas and know I would have a great experience with any of the other services because of how professional the providers and staff are.

I have been doing bbl face laser and laser hair treatments to my under arms. The dark spot on my right cheek is gone Im so excited I thought it would take 3 appointments but I did 6 and it finally worked. The laser hair treatments are working well so far my hair is really thin now. Im so glad they are wearing mask and being COVID cautious. The girls always make me feel comfortable and laugh. I recommended making your appointment on sight right after you finish a session because they fill up fast and the number sometimes doesnt work.