Newport News

12515 Jefferson Avenue
Suite 500
Newport News, Virginia 23602
757-921-9003

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 07:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image is a full service Advanced MedSpa located in Newport News, Virginia, in the Jefferson Commons plaza across from Kohls. At Ideal Image, we specialize in cosmetic medical services including laser hair removal to get rid of all the unwanted hair that has been a burden your entire life, we also offer Ultherapy to tighten sagging skin, Botox & Fillers to combat unwanted wrinkles, and can even help you feel better in your clothes by reducing fat cells through CoolSculpting.

Whether you’re looking for the freedom to jump in the pool without unsightly stubble, wanting to smooth away wrinkles with Botox, or even just wanting to feel more confident in your skinny jeans, our team of highly trained medical professionals will let you relax, while we customize a plan that’s right for you. You deserve to feel you’re best, and Ideal Image Newport News will help get your there. We’re located on Jefferson Davis Highway in the heart of Newport News, so what are you waiting for? Give us a call or request your FREE Consultation today!

4.5/5
4.5 /5
225 Reviews

Google
5.0/5
Oct 20, 2021
Google Ideal Image Newport News
Danielle did an amazing job with my fillers. She was extremely informative and made sure that my areas of concern were addressed. She was super patient with me(I can be indecisive) and took her time making sure that everything was exactly how I wanted it. You can clearly tell that she has genuine care for her clients and wants to make sure they leave feeling and looking amazing! Thank you so much Danielle!
Google
5.0/5
Oct 19, 2021
Google Ideal Image Newport News
Wonderful experience!
Google
4.0/5
Oct 19, 2021
Google Ideal Image Newport News
very good. Great nurse, great experience Just feel that there should be a description of what the cold sculpting process feels like after finishing one treatment. Was not expecting the stinging feeling. Regardless, good over all
Google
5.0/5
Oct 18, 2021
Google Ideal Image Newport News
Devonne was beyond wonderful! She was very knowledgeable and patient in explaining the procedures and benefits to help me determine the best direction for my focus areas -- and she took time to explore all options for savings! Great experience -- can't say enough about the tremendous support! I'm so excited about investing in me! Thank you Devonne and Ideal Image for making a better me possible -- and affordable!
Google
1.0/5
Oct 16, 2021
Google Ideal Image Newport News
I would leave zero stars if I could. Any legitimate company performing medical procedures (yes, these are medical procedures) should not be requesting full payment up front for a years worth of procedures that the customer doesn’t even have an appointment for and BEFORE the customer’s medical history and physical is reviewed by anyone in the medical field. It is a salesperson selling medical procedures. Full on sales pressure tactics, like buying a car. All they care about is getting you to sign your name on a contract. While that may be technically legal, it is an unethical business practice and the company should be investigated. I asked for the name of their medical director and they told me they didn’t have one. When I told them that a medical facility has to have a medical director they put me on hold and came back to the phone and told me they do have one, but because of HIPAA they couldn’t tell me who it was. I explained to them that’s not how HIPAA works. Please do your research before losing a lot of money. I have a family member that has learned a very tough life lesson from this. Red flag if someone wants all of the money up front and it involves a contract!! Do yourself a favor and go to a plastic surgeon or dermatologist for these types of procedures. Stay away from this company!!
Google
5.0/5
Oct 14, 2021
Google Ideal Image Newport News
Danielle , Is the Best she is so friendly and very caring about making sure that you are comfortable and ok. She even came in on her day off to work with my schedule. I recommend her 🥰
Google
5.0/5
Oct 12, 2021
Google Ideal Image Newport News
Outstanding group of professionals. Loved the experience and would highly recommend! Ask for Danielle or Christian.
Google
5.0/5
Oct 12, 2021
Google Ideal Image Newport News
Cristian was fantastic! I’m really glad she was my nurse ☺️
Google
5.0/5
Oct 11, 2021
Google Ideal Image Newport News
Danielle was great! She made me feel comfortable & my lips are perfect! I’ll be definitely be returning!
Google
5.0/5
Oct 9, 2021
Google Ideal Image Newport News
I love the experience of the staff and my tech. Great office!
Google
5.0/5
Oct 9, 2021
Google Ideal Image Newport News
Danielle took care of my laser hair removal and did a fantastic job!
Google
5.0/5
Oct 9, 2021
Google Ideal Image Newport News
Danielle is amazing, knowledgeable and thorough.
Google
5.0/5
Oct 7, 2021
Google Ideal Image Newport News
Super professional and nice!
Google
5.0/5
Oct 6, 2021
Google Ideal Image Newport News
I believe her name was Christian, she was amazing and made me feel at ease. 5 stars for her hands down.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Newport News
Amanda was great! I didn't feel rushed during my appointment. She was thorough , understanding, attentive to my concerns and knowledgeable. This was my 3rd session. For a 730pm appointment , I felt like I was first of the day.. I figured they would be ready to go home lol. I appreciate the patience and consideration.
Google
4.0/5
Sep 30, 2021
Google Ideal Image Newport News
Today was my first time at ideal image and it was a great experience. Amanda was knowledgeable and made me feel super comfortable during my treatment. I was nervous being my first time getting laser and she talked to me during it and made me feel confident that I could get through it. Looking forward to more treatments and seeing the results!
Google
5.0/5
Sep 28, 2021
Google Ideal Image Newport News
I had a wonderful experience today with Danielle. Wry professional, knowledgeable, and made me feel totally comfortable. 5 stars!
Google
5.0/5
Sep 28, 2021
Google Ideal Image Newport News
Danielle was amazing!! So sweet and made sure I was comfortable. Love coming here 🙂
Google
5.0/5
Sep 28, 2021
Google Ideal Image Newport News
I had my first IPL Photofacial from Christian today and she was awesome! She was very professional and warm! She answered all of my questions and made my experience very comfortable... Any procedure on your face is going to make any person nervous but I felt very at ease with Christian! I ended up buying the 5-package IPL treatment and plan on seeing Christian for every service! I'm super excited to see the difference in my hyperpigmentation 🤩
Google
5.0/5
Sep 24, 2021
Google Ideal Image Newport News
Aubrey was amazing and friendly. She explained the procedure with me and helped me to choose the best option that fit my needs.
Google
2.0/5
Sep 24, 2021
Google Ideal Image Newport News
I am very glad about the treatment, but unfortunately, I can't say the same about this last experience. I did not like how the person did the treatment this time. She burnt my skin that much that my skin is stained by the burn after 10 days of the procedure. She didn't use any gel to do it this time, I don't know if that is correct. I am very disappointed and concerned about these spots I have now.
Google
1.0/5
Sep 20, 2021
Google Ideal Image Newport News
Horrible scheduling.
Google
5.0/5
Sep 20, 2021
Google Ideal Image Newport News
Everyone was super friendly and helpful!
Google
5.0/5
Sep 16, 2021
Google Ideal Image Newport News
My experience today with Christian was great. Not only was she quick and efficient, but she was also very kind and attentive. She made me feel very comfortable. I’m thankful to Christian for making my third laser treatment as painless as possible. ☺️Thank you!
Google
5.0/5
Sep 16, 2021
Google Ideal Image Newport News
The young lady who serviced me today was EXCELLENT
Google
5.0/5
Sep 15, 2021
Google Ideal Image Newport News
Jennifer made me think less about how painful the laser treatment was & made me laugh the whole time. She was very personable & very sweet!
Google
5.0/5
Sep 10, 2021
Google Ideal Image Newport News
It was fun with very little discomfort. The staff was friendly and funny, yet professional.
Google
5.0/5
Sep 9, 2021
Google Ideal Image Newport News
Christian was very professional and very informative about my procedure today. She, also, helped me to better understand other procedures and services that are offered at Ideal Image. I appreciate her being so thorough, thoughtful and helpful. She is kind, courteous and attentive. She engaged in conversation with me during the entire procedure, which helped take my mind off the procedure and made the time go by quickly. She is truly an asset to Ideal Image.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Newport News
I'm so pleased with my experience, and my nurse Amanda, she explained everything to me as well as made my experience a comfortable one, Thank you
Google
5.0/5
Sep 3, 2021
Google Ideal Image Newport News
Jenny S is the best! She always is so kind and upbeat I almost forget she is sticking needles in my face.😂❤️
Google
5.0/5
Sep 2, 2021
Google Ideal Image Newport News
I had an awesome experience at Ideal Image. Amanda S, Jenny, Lauren & Casey were all professional & helpful. They helped me understand the processes & made sure I was comfortable. From the initial conversation all the way through my treatment, I felt great about coming here. The facility is spotless & they all practice excellent precautions. Highly recommended!
Google
5.0/5
Aug 31, 2021
Google Ideal Image Newport News
Danielle @ the Newport News location is perfect!!!!!!!!
Google
5.0/5
Aug 30, 2021
Google Ideal Image Newport News
Excellent customer service. Very knowledgeable consultant. Made me feel very comfortable.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Newport News
Danielle was AMAZING!! So informative and friendly!
Google
5.0/5
Aug 26, 2021
Google Ideal Image Newport News
Jennie is the best! She is an amazing artist. She knows what needs to be done and does it. She is so helpful and always willing to see me. Thank you jennie!
Google
5.0/5
Aug 24, 2021
Google Ideal Image Newport News
Very welcoming my appointment started on time. Super clean and friendly
Google
4.0/5
Aug 23, 2021
Google Ideal Image Newport News
Kara (or cara) was great. This was my 2nd laser session and she listened to my needs. Very impressed.. she was patient and spent time with me.
Google
5.0/5
Aug 16, 2021
Google Ideal Image Newport News
Better than expected. Technician was amazing. Explained the procedure in detail. I appreciated the attention to detail and the attention to me was amazing. Procedure was not as bad as I thought.
Google
3.0/5
Aug 14, 2021
Google Ideal Image Newport News
I unfortunately have mixed reviews. My services were great! I had Kara for the second time for my laser hair removal and she was great! Great bedside manner and just makes me feel comfortable during the whole process. However, i recently went for my cool sculpting session where Jenny was doing my treatment and was very unprofessional. She was drawing on my abdomen and stated to me that it’s going to take more than two sessions for me to see results and continues to say, “they never tell you that when you pay for it.” In my mind I’m like, “are you trying to say something is wrong with my body?” I just felt judged and I’m spending a good amount of money to make myself feel comfortable in my skin. If you’re a nurse, What happened to bedside manners? As an ER RN during this pandemic, she felt it was appropriate to bash healthcare workers who do work at the bedside, and that her job was so much better. I’m pretty sure the job and the benefits are great, but I wouldn’t talk so low about those taking care of the ill. There’s a pandemic going on!!! She also began to talk about personal affairs of one of her colleagues which was very inappropriate. Like i said, services were fine. Maybe some people just need to take a customer service class. “If you can’t say anything nice, don’t say anything at all.” I hate to post such a mixed review, but I do not wish to have Jenny for any of my future services.
Google
5.0/5
Aug 13, 2021
Google Ideal Image Newport News
She was extremely professional. Very informative, very knowledgeable and made me feel very comfortable. She’s the best nurse ever. I would recommend her 100%
Google
5.0/5
Aug 13, 2021
Google Ideal Image Newport News
Jenny was amazing! I’d definitely recommend ❤️ She was very professional and cheerful. Looking forward to my next visit !
Google
5.0/5
Aug 13, 2021
Google Ideal Image Newport News
Amazing from start to finish. My nurse was incredible and I had a rough day but she was sensitive and understanding. I would love to have her again
Google
5.0/5
Aug 11, 2021
Google Ideal Image Newport News
Loved it, my nurse was so nice and understanding, she explained everything to me in detail and let me know what she was doing every step, she explained what I might feel throughout the process. I will be going back.
Google
5.0/5
Aug 11, 2021
Google Ideal Image Newport News
Very friendly and informative.
Google
5.0/5
Aug 5, 2021
Google Ideal Image Newport News
Everyone was kind courteous and professional I would highly recommend.
Google
5.0/5
Aug 4, 2021
Google Ideal Image Newport News
Jenny is AMAZING! the best filler i’ve ever had. perfect shape, no lumps, lasts forever
Google
5.0/5
Aug 4, 2021
Google Ideal Image Newport News
Ms. Kara was an angel working with me through my anxiety with a charm and grace that made me feel as though she was a friend helping me through a rather uncomfortable experience. The Cool Sculpting procedure isn’t horrible; I would call it, uncomfortable at best. My anxiety however took me over and she was gracious enough to agree to split the treated areas and scheduled me in for the following morning to complete my cool sculpting goals. I took her advice of taking an anti-histamine to counter the anxiety stressor. Great tip for anyone who experiences anxiety before a procedure such as this. Thank you kindly Ideal Image! Every practitioner I have worked with at your Newport News location has been solid gold. Joy 🙂
Google
5.0/5
Aug 2, 2021
Google Ideal Image Newport News
Wonderful experience. Willing to help me so I can get my dream of hair removal done.
Google
5.0/5
Aug 2, 2021
Google Ideal Image Newport News
Amanda S. Was incredible. Actually, all of the staff is.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Newport News
Newport News is a lot closer to my house. I wish I knew about that location first.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Newport News
It was great, my tech used all possible techniques to make me comfortable! She was much better then my first tech! She's much appreciated!
Google
5.0/5
Jul 25, 2021
Google Ideal Image Newport News
I have been receiving treatments for months now and LOVE my results so far!! The facility itself is very clean and everyone I have interacted with have been very kind & knowledgeable. S/O to Danielle for my treatment today!!
Google
1.0/5
Jul 25, 2021
Google Ideal Image Newport News
I paid $6000+ and it didn't work at all is a reap of.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Newport News
If you are thinking about this DO IT!!! It is sooo worth it and ask for Kara!!! Kara is so absolutely awesome!!! She puts you at ease and is super fast and ITS SO WORTH IT!!!! I won’t go to anyone but her!!! She is absolutely the best!!!!!!!!
Google
5.0/5
Jul 23, 2021
Google Ideal Image Newport News
Jenny makes every experience so comfortable. I was so lucky to have her for my first couple of treatments and I hope to have her for every treatment moving forward. She is clearly passionate about what she does and has a sense of humor that puts you right at ease. I can only hope she’s a reflection of the rest of the team.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Newport News
Jenny is amazing, I will never go to anyone but her ever. She takes her time and makes suggestions and omg she is gorgeous, that says it all. I can't wait for my 2nd filler with jenny
Google
5.0/5
Jul 22, 2021
Google Ideal Image Newport News
Danielle was amazing! So sweet and very patient and helpful. She made me feel so comfortable! Thank you for taking such good care of me!
Google
5.0/5
Jul 21, 2021
Google Ideal Image Newport News
Omg Danielle was AMAZING!!!!! She makes the process so easy and calming! Thank you so so much !
Google
5.0/5
Jul 9, 2021
Google Ideal Image Newport News
Jennifer was very informative, knows exactly what she’s doing. She is a sweetheart and a pleasure to work with! Thank you again
Google
5.0/5
Jul 9, 2021
Google Ideal Image Newport News
I have never had fillers before, being my first time I was a little nervous. It was a pleasant experience. They are so clean, professional and personable. Jenny did an amazing transformation on me. I love this place and I will go back!!
Google
5.0/5
Jul 7, 2021
Google Ideal Image Newport News
Very professional and friendly staff. Clearly explain process, are patient and the office is very clean and comfortable.
Google
5.0/5
Jul 2, 2021
Google Ideal Image Newport News
Jenny is awesome! No bruising this time. She has the most fantastic personality!!!
Google
5.0/5
Jul 2, 2021
Google Ideal Image Newport News
Nurse Jenny was amazing ~ she super professional & made the procedure simple & sweet!
Google
5.0/5
Jul 1, 2021
Google Ideal Image Newport News
Justina was amazing! super personable and knowledgeable. Made me feel comfortable and provided me with great information.
Google
1.0/5
Jul 1, 2021
Google Ideal Image Newport News
I have had unfortunate experience with his office for ultherapy treatment. instead of 1 session it was supposed to be given in 2 treatments when I emailed about the 2nd treatment, I was told to be patient as there are resource issues..20 days later when I reached out again, I received not response a all.
Google
5.0/5
Jun 28, 2021
Google Ideal Image Newport News
Super great environment! The staff makes you feel comfortable from beginning to end. I had a great experience with my consultation as well as my services. I’ve had a few different ladies work on me over the past year and I have nothing but good things to say about all of them. Jenny is amazing !!!!
Google
5.0/5
Jun 27, 2021
Google Ideal Image Newport News
The facility is very warm and welcoming! Kara was fantastic with her personality and making me feel comfortable. I am a very open person and am not very shy, which made the experience with Kara so much easier! The procedure wasn't as bad as I expected, but if it was too much she slowed down in which she did which was awesome! I felt like it was done at my pace and not an inconvenience or rushed! I'm so excited to be able to start this process of no hair in bikini area or arm pits and Kara definitely took my anxiety level down on making me feel comfortable through the process! Thank you so much!
Google
5.0/5
Jun 18, 2021
Google Ideal Image Newport News
Jenny is super friendly and knowledgeable! She did a great job and put me at ease!
Google
1.0/5
Jun 16, 2021
Google Ideal Image Newport News
I have had the BBL and the Ultherapy and unfortunately after all that money, neither of those worked for me.
Google
5.0/5
Jun 12, 2021
Google Ideal Image Newport News
Amanda is very thorough, kind, and fast! I’ve had her twice now and she does an excellent job!
Google
5.0/5
Jun 7, 2021
Google Ideal Image Newport News
Idea image customer service in Hampton in far superior to Virgina Beach
Google
5.0/5
Jun 3, 2021
Google Ideal Image Newport News
I recommend seeing Jenny! My whole experience with her was amazing! I came in nervous and scared and she was just the sweetest thing and made me laugh the whole time. When getting filler from her she took her time to make sure it was perfect. She reassured me and made me feel relaxed while making cute jokes and overall made my whole experience perfect. My insecurities are gone! She was able to achieve the goal I wanted and needed ❤️
Google
5.0/5
May 31, 2021
Google Ideal Image Newport News
Had a great experience nurse was wonderful and made me very comfortable thru the entire process
Google
1.0/5
May 24, 2021
Google Ideal Image Newport News
Initially service was great, I began this painful experience June 2020. I never had an issue with scheduling until halfway through my treatment. After my appointment on March 11th I was told I will be contacted for an appointment. This NEVER happened! Of course being a busy single mom, it slipped my mind. I called to see what the issue was and was advised that I was supposed to call to make an appointment. She also said someone probably reached out and I missed the call which is a complete lie! I asked her what are my options and was told I can be placed on the waiting list for an appointment! That is completely unacceptable! I am receiving two services from them one of which is paid off and the other is under a payment plan. I paid off the first service January 13th 2021 and asked for my card to be changed over due to a separation I was experiencing. She confirmed to me that the card has been changed. It is May, the lady at the desk NEVER switched my card over causing my account to be in arrears! How embarrassing!! Now I am stuck without an appointment, my treatment plan is completely thrown off and I’m sure I will not achieve the desired result. This is such a waste of money! I really wish to cancel my services and go elsewhere.
Google
5.0/5
May 24, 2021
Google Ideal Image Newport News
Jenny is the best! She always sets a comfortable atmosphere at every appointment I have been too! She is so caring and had great customer service. Her services is also great and fast! I highly recommend her!
Google
5.0/5
May 20, 2021
Google Ideal Image Newport News
Nurse was personable and professional. She really helped ease the sting of the treatment. I would love to have her complete my treatment again.
Google
5.0/5
May 17, 2021
Google Ideal Image Newport News
Had my second treatment with Amanda today. If you find laser hair removal to be near intolerable, like I do, Amanda is your girl. She did a great job spacing the laser pulses into quick chunks with a break and gentle pressure in between. She explained everything super thoroughly throughout the treatment so I knew what was next. She offered encouragement, especially during moments where I was really uncomfortable. Overall, turned something that was giving me anxiety into an overall positive experience. Also, just one treatment greatly reduced the amount and thickness of hair I have. I used to get terrible painful irritation for days after shaving, no matter what. Summers were miserable for me. After just one treatment shaving is super quick with no irritation whatsoever! Very happy with the service so far.
Google
5.0/5
May 17, 2021
Google Ideal Image Newport News
Dallas was amazing. Super knowledgable and made me feel comfortable with my first session!
Google
5.0/5
May 17, 2021
Google Ideal Image Newport News
amazing
Google
5.0/5
May 12, 2021
Google Ideal Image Newport News
Meghan was amazing for my lip filler. She was so precise and perfect! I recommend going to see her!!
Google
5.0/5
May 8, 2021
Google Ideal Image Newport News
Amanda was absolutely amazing, very informative and made the entire laser removal process go great
Google
5.0/5
May 7, 2021
Google Ideal Image Newport News
I will never go to anyone else again! Jenny S is amazing! 🙂
Google
5.0/5
May 4, 2021
Google Ideal Image Newport News
Very good initial visit. Dallas was wonderful and explained everything.
Google
5.0/5
May 1, 2021
Google Ideal Image Newport News
Sophie was wonderful!! She was very thorough in her presentation of Cool Sculpting. She was very personable, friendly, and knowledgeable.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Newport News
Amanda was wonderful & caring!!
Google
5.0/5
Apr 28, 2021
Google Ideal Image Newport News
My technician was great! I called to reschedule my appointment and was allowed to have an appointment on the same day at a later time on that day. I really felt special, and she took the time to care about my skin. My treatment took on the first zap. Now I have to space out my occurrences. They offer more than laser treatment!
Google
5.0/5
Apr 28, 2021
Google Ideal Image Newport News
Mindy was awesome, this is my first time with her. I'd hope I had her at the beginning of my journey. She is very informative and had the procedure done herself. I was disappointed in my previous results because of lack of conclusive information. I am excited about seeing my results. Feeling better now 😌☺
Google
5.0/5
Apr 28, 2021
Google Ideal Image Newport News
Great customer and everyone was friendly and fun.
Google
5.0/5
Apr 27, 2021
Google Ideal Image Newport News
Receptionist at the front was informative, courteous, professional and welcoming when I came in. I was taken back for my appointment promptly. Mindy also was friendly, informative, courteous and professional. I am not new to ideal image and was seriously considering no longer using your services. My experiences at the Virginia Beach location were not good ones. The lack of professionalism and friendliness at the reception alone were enough to not want to return. My services were mostly unpleasant as well. My experience at the Newport News office will keep me coming back!!
Google
5.0/5
Apr 26, 2021
Google Ideal Image Newport News
Dallas was my nurse today and was AMAZING! So fun, thoughtful, and professional. I LOVE Ideal Image!
Google
5.0/5
Apr 24, 2021
Google Ideal Image Newport News
My experience is always amazing! I love the environment and each of the technicians I have experienced have been so supportive and kind.
Google
5.0/5
Apr 24, 2021
Google Ideal Image Newport News
Amanda was my nurse and she was absolutely awesome!!!! She took her time with me, and explained everything she was doing step by step. I didn’t feel rushed, and she was pleasant and courteous with me the whole visit. I will be booking with her for the remainder of my sessions.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Newport News
It was great, no pain. Great job and professional l love, my bbl.
Google
1.0/5
Apr 20, 2021
Google Ideal Image Newport News
You've got to be kidding me, right? There is too much to say. I have requested for management to contact me ASAP, "Clay" or whatever his name is. Still waiting his call. This whole situation is deceitful, full of lies and misconstrued promises and they can't even give you the correct appointments so that the items purchased will even work properly! I WANT A FULL REFUND ASAP and will contact whomever I need to accomplish this! I WOULDN'T RECOMMEND THIS SCAM ARTIST BUSINESS TO ANYONE. Steer clear or you will regret it.
Google
4.0/5
Apr 20, 2021
Google Ideal Image Newport News
TL;DR: the customer service is hit or miss, but you get results. I have had two visits to this Ideal Image. After the first visit, I had immediate, visible results. I will need to complete a few more visits, but I have never been to a place that could give me actual results. My first visit, my clinician was friendly, but the visit was painful. Additionally, both the clinician and the front desk people seemed more interested in talking to one another than in helping me or making me comfortable/making sure my questions were answered. Everything was perfunctory, but felt weird. My second visit was MUCH better! My clinician knew her stuff, and her work on me was MUCH less painful. I immediately requested to have her again, because she was so skilled. There was also none of the awkwardness of the first visit. So, this place will get you results. Some room for improvement, but there are some good people and work being done here!
Google
5.0/5
Apr 20, 2021
Google Ideal Image Newport News
Great is a very lovely place to go and great people .. person that did my treatment is supper amazing make the experience to be a great one .. Thank you
Google
1.0/5
Apr 19, 2021
Google Ideal Image Newport News
Good luck getting an appointment that fits your schedule. Honestly wish I didn't pay over 2k in advance for a year worth of services that make me feel worthless and depressed because I'm not able to get treatments in the right time frame to reverse my hair problems. At this point they got my money and my insecurities won't be diminished. I'm a stay at home mom and this was the ONE And ONLY thing I've ever been able to do for myself and I feel like I wasted my savings for nothing
Google
5.0/5
Apr 17, 2021
Google Ideal Image Newport News
Get Amanda at Ideal Image for your laser hair removal consultation to have a finer experience. Thank you
Google
2.0/5
Apr 16, 2021
Google Ideal Image Newport News
Although I absolutely love Jenny and she does a fantastic job, I feel the need to change my review due to the lack of help you get. Almost a MONTH ago I purchased a package for 3 facials ( about $800). One for April, May, and June. I was assured that someone would call me to schedule a 4/16 appointment for my facial. A week later... no call. I have been calling 1-2 times per week trying to get an appointment but the answer is always NO because they had a special and have booked all available appointments. I am continually told to “call back in a week or 2 and we will see if there is anything available”. I have been told by a staff member that there are appointments open but the schedule needs a manager to open them in the computer system. I asked for a refund...NO. I asked how I can be charged for a service that I want but they clearly have no intention of providing. That was followed by an awkward silence. I do like the services but it does absolutely no good to purchase something that you can not get done. This loyal customer will be going elsewhere in the future as it is obvious that collecting the money is the only thing that Ideal Image plans to do with my purchase. Such a shame.
Google
5.0/5
Apr 15, 2021
Google Ideal Image Newport News
Jenny is amazing. She's super friendly and makes you feel comfortable. She is hands down the one you need to see