Portland (Vancouver)

720 SE 160th Avenue
Suite 101
Vancouver, Washington 98684
360-553-4961

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday 08:00am - 08:00pm
  • Here in the Pacific North West, we love our outdoor activities! Wouldn’t it be fantastic to go on a long camping adventure without your razor? Let us help you get that smooth, baby soft skin you’ve always wanted. Worried about sun damage from relaxing days at the Coast? Let IPL Photofacial help you reverse the clock and give you back your youthful complexion. Stop worrying about all those years you skipped the SPF and let’s do something about it already! Got stubborn fat? CoolSculpting may be the perfect fit for you.
  • Our Registered Nurse and Nurse Practitioners have had extensive training in each of our services which include Laser Hair Removal, CoolSculpting, Ultherapy, IPL Photofacials and injectables such as wrinkle relaxers and filler products. We utilize both Allergan and Galderma products (Botox, Juvederm and Restylane).
  • Let our highly trained Treatment Providers assess you for a personalized treatment tailored to your body shape. Freeze away those fat cells forever! Whichever service you decide to move forward with here at Ideal Image Vancouver, you are in good hands. We customize all treatments for our clients at your complimentary consultation, because when you look good, you feel good.
North (Longview, Kelso, Centralia)
  1. Begin on I-5 South; merge right onto I-205 South.
  2. Take Exit 28 to Mill Plain Blvd and turn left from the light onto SE Mill Plain Blvd.
  3. Head East on Mill Plain approximately 2 miles. Take a left onto SE 160th Ave.
  4. Turn left into the Mill Plain Town Center, we share the parking lot with the Old Spaghetti Factory.
South (SE Portland, Clackamas, Happy Valley)
  1. Begin on I-205 North.
  2. Take Exit 28 toward Mill Plain Blvd. Keep right at the fork and turn Right on Mill Plain Blvd.
  3. Head East on Mill Plain approximately 2 miles. Take a left onto SE 160th Ave.
  4. Turn left into the Mill Plain Town Center, we share the parking lot with the Old Spaghetti Factory.
East (Camas, Washougal)
  1. Begin on SR-14 W. Take Exit towards SE 164th Ave.
  2. Turn right onto 164th Ave and take a left onto SE Mill Plain Blvd, approximately 2 miles.
  3. Turn right into the Mill Plain Town Center, we share the parking lot with the Old Spaghetti Factory.
East (Gresham, Fairview)
  1. Begin from I-84 W via the ramp to Portland.
  2. Take Exit 9 on the left for I-205 N/I-205 S towards Seattle/Salem.
  3. Keep right at the fork and merge onto 1-205 North, entering Washington.
  4. Take Exit 28 toward Mill Plain Blvd. Keep right at the fork and turn Right on Mill Plain Blvd. Head East on Mill Plain approximately 2 miles.
  5. Take a left onto SE 160th Ave.
  6. Turn left into the Mill Plain Town Center, we share the parking lot with the Old Spaghetti Factory.
3.9/5
3.9 /5
225 Reviews

Google
2.0/5
May 16, 2022
Google Ideal Image Vancouver
I never made it to the office because I was not impressed with the Before & After pictures the results are not great. It looks like it is for skinny people
Google
5.0/5
May 16, 2022
Google Ideal Image Vancouver
Your technician is fantastic. I had the same girl two times.
Google
5.0/5
May 13, 2022
Google Ideal Image Vancouver
Super nice and helpful!
Google
1.0/5
May 10, 2022
Google Ideal Image Vancouver
I've NEVER experienced such terrible customer service and terrible treatments. It's obvious they're only there to take your money. Four and a half weeks later and I STILL don't have a refund. Time to call the better business bureau!!! UPDATE:. I CALLED TWO WEEKS AGO, REGARDING MY REFUND THAT WAS STARTED ON 03/28. GUESS WHAT? STILL NO REFUND AND NOT A SINGLE PHONE CALL!!! NEXT STOP? MY ATTORNEYS OFFICE.
Google
3.0/5
Apr 27, 2022
Google Ideal Image Vancouver
Actual treatment was great 10 out of 10. Scheduling was a nightmare. Took 8 months to get an appt scheduled
Google
1.0/5
Apr 27, 2022
Google Ideal Image Vancouver
When I was told there was a free virtual consultation I thought that it would be over zoom and we would discuss my problem areas and what would be best for the. What happened was a phone call where I said I was a newbie ND had concerns and I was told I needed 50 of Botox. Nobody ever saw my face and there was no discussion on other options or treatments. Then she went into a scripted sales pitch. I ended up booking services with another place that actually looked at my skin and had a conversation with me personalizing the services. They didn't seem focused on just booking a sale but on actually helping me.
Google
4.0/5
Apr 14, 2022
Google Ideal Image Vancouver
My experience was great, but I waited several days to get my call back.
Google
1.0/5
Apr 12, 2022
Google Ideal Image Vancouver
Way overpriced. I did full laser, like everything. Sometimes I feel like the laser techs didn't do nearly as much as they could have.
Google
5.0/5
Apr 1, 2022
Google Ideal Image Vancouver
Great service from start to finish The front desk is always super friendly and helpful, quick to help me make my next appt. The laser technician that had been working with me has really helped put me at ease, reassured me and made me look forward to every visit.
Google
1.0/5
Mar 30, 2022
Google Ideal Image Vancouver
The worst service I ever had in my lifetime with ideal image in Vancouver please!!!! Please!!! Don’t waste ur money on this place it’s a fraud!!! , & a scam!!!! I advise anyone one who is wanting to spent money better spent it somewhere else it’s a better wise decision.. ever since started I only got 2 appointment for cool sculpting with in a year They kept scheduling my appointments after 2nd month or 3months since I’m sending $7,000 on absolutely nothing & they won’t even cooperate with me on any levels I have 2 cycles left and I’m just asking for them to remove the two cycles left so I can have my balance they won’t even do that they said I’m not qualified!!! really qualified I’m spending over $7,000 this is a fraud and a scam this place is ridiculous I only wish I never step foot in this place from the beginning.. please!!! please!!! Don’t get service with ideal image in Vancouver or anywhere else this place is a fraud!!! & a scam!!! I just wish I did my research earlier in time I just believed peoples principles are good and fortunately these days people in companies are not up to believing they only care to take ur money.. I will never ever spend my money on ideal Image.. this place was a waste of my time& my money… this place is a scam!!!! & fraud!!!
Google
5.0/5
Mar 28, 2022
Google Ideal Image Vancouver
Everyone was so helpful & great at calming me down. It was my first time & I was a little anxious. Alex (my tech) took the time to answer all my questions and explained everything, which was really refreshing. My previous appointment was in a different location & when the tech found out how nervous I was she left the room without saying anything & the receptionist came in & got me then took me to the front & booked me in Vancouver. They didn’t want to see me I guess. But the Vancouver location was the opposite! From the moment I walked in I got a better feeling than when I was in the other location. Thank you
Google
5.0/5
Mar 22, 2022
Google Ideal Image Vancouver
Had wrinkle relaxer done with Lauren. She is excellent as always.
Google
5.0/5
Mar 22, 2022
Google Ideal Image Vancouver
From front desk to Med Pro service friendly and efficient.
Google
1.0/5
Mar 21, 2022
Google Ideal Image Vancouver
For the second time I was denied service due to a health condition. It was not that I was denied service that I am giving such a poor review. It was the way I was treated. No compassion, just matter a fact denial with no explanation and when I say no explanation I was told that my white blood cell count was 1 point out of range but why does that not meet their criteria? That person then left the room and I was told I had to wait until someone else came back to be escorted out. Why? And to add insult to injury once I got to my car one of the front desk people came out and tapped on my window for payment!!?? Payment for service I didn't receive?? Maybe the person in the back should have let the person in the front know the situation??? Once I'm cleared to come back I'm certainly going to request to be attended to by some else or go to their other location, perhaps they're better trained to provide compassionate customer service!
Google
5.0/5
Mar 20, 2022
Google Ideal Image Vancouver
Ashley is awesome with my laser hair removal! I am not the best with any pain, and she is super understanding and she does it at whatever speed I need and always goes above and beyond in our sessions.
Google
5.0/5
Mar 18, 2022
Google Ideal Image Vancouver
I’ve been an ideal image customer for 10 years now. I’ve had multiple different laser hair removal and BBL and cool tone procedures. Ashlee and all of the other gals are absolutely amazing, funny, and make the experience so much better. I plan on continuing to be a lifetime member!
Google
5.0/5
Mar 17, 2022
Google Ideal Image Vancouver
The staff was friendly, knowledgeable and made me feel comfortable during my appointment! I’ve never had a bad experience there,
Google
5.0/5
Mar 9, 2022
Google Ideal Image Vancouver
In and out great fast 👌 👍
Google
4.0/5
Mar 4, 2022
Google Ideal Image Vancouver
It was great. I cant wait til i will have completely finished my sessions to see the results.
Google
1.0/5
Feb 21, 2022
Google Ideal Image Vancouver
Poor customer service and communication. Expectations of service not met and lack of follow up from company regarding my concerns
Google
2.0/5
Feb 21, 2022
Google Ideal Image Vancouver
No mire muchos cambios mucho dinero para poca diferencia
Google
5.0/5
Feb 11, 2022
Google Ideal Image Vancouver
Great, everyone was pleasant and friendly
Google
1.0/5
Feb 11, 2022
Google Ideal Image Vancouver
The practitioner was extremely rude.
Google
1.0/5
Feb 7, 2022
Google Ideal Image Vancouver
Just had my appt rescheduled due to provider no longer there. Had already been waiting a month out to only get pushed out another month. Frustrating when I had to pay for services in December and can’t get an appt until March now.
Google
2.0/5
Jan 31, 2022
Google Ideal Image Vancouver
Every time I go in for my laser appointment, I am told I need to pay for it even though I have already paid for my treatments. I explain how I already have spoken with the manager and their manager about how I paid for the 9 treatments (5 regular treatments with 4 touchups) out right. Then I became pregnant and had to halt my treatments throughout my pregnancy and breastfeeding. Because I did that they were not going to honor my touch-up treatments. Once I explained my situation, I was told that I would in fact get all the treatments I originally paid for. There was supposed to be some form of communication on my profile about this so I would not have to keep explaining my situation. However, this last visit on January 28, 2022, I was told no more treatments unless I pay. I only have two touchup treatments left on my contract. I was planning on using Ideal Image for other services down the road. However, after all this back and forth I will not be going to ideal image for future treatments. Another thing I want to add is every time I go into the Vancouver location, there is new management, which does not help because obviously the communication is not very good.
Google
1.0/5
Jan 31, 2022
Google Ideal Image Vancouver
Awful customer service! Would not recommend.
Google
1.0/5
Jan 30, 2022
Google Ideal Image Vancouver
Repeatedly rescheduled, 2 of the rescheduling occurring on the day of the appointment. My phone calls to reschedule went unreturned for 3 weeks, resulting in at least one treatment opportunity lost. I received no call back on my request to extend my package since it took ~6 weeks before my first treatment. I cannot imagine recommending Ideal Image. The only redeeming quality is that the treatment staff have been easy to work with and professional.
Google
1.0/5
Jan 29, 2022
Google Ideal Image Vancouver
Horrible experience!!! They robbed me $500.00 and told me just because I cancelled my appointment doesn’t mean I canceled my contract if I could give this a zero I would!!! Worst experience of my life
Google
1.0/5
Jan 27, 2022
Google Ideal Image Vancouver
I was unable to complete my service as my consultant did not make proper disclosures about basic contraindications- in my case having a spray tan within two weeks. I drove a half hour to my appointment only to have it cancelled in the first 5 minutes. This wasn’t a service I sought out it was a free gift when I purchased a membership. It no longer feels like a gift but an errand that wasted my afternoon and I’m no longer looking forward to scheduling future services or using my membership. I was told the office manager would be in touch in the first part of the week regarding this but she did not reach out.
Google
5.0/5
Jan 25, 2022
Google Ideal Image Vancouver
Alex did my lip filler on Friday. I was nervous but she was amazing! Knowledgeable, friendly and efficient. My lips turned out phenomenal and I couldn’t be happier!
Google
1.0/5
Jan 24, 2022
Google Ideal Image Vancouver
Worst and most expensive service I’ve ever had, some of the staff are friendly but as soon as I use all my credit I’m done. First I started with coolscoptin. 2 treatments and never made any difference, then after a battle with the cancellation they only transferred my credit to use if for something else. Every time we schedule to use my credit I go there and the surprise me with an excuse that won’t work. Why not inform the customer before they show up!!!! Waisted my time and now I can’t use my credit except doing Botox for the rest of life!! I spent 4900$ for Botox! There hair laser removal is so expensive! I can’t even do one area!! I’m so done with them. TAKE YOUR BUSINESS SOMEWHERE ELSE!
Google
5.0/5
Jan 21, 2022
Google Ideal Image Vancouver
Everyone was very nice, professional and knowledgeable.
Google
1.0/5
Jan 14, 2022
Google Ideal Image Vancouver
Was told one price for the service I wanted then an extra service got “accidentally” added to my quote and I decided to go ahead with it believing it was an accident and it being a treatment I could benefit from . Then when the contract finally got sent over after more complications it was more than double what I was actually quoted.then when I brought this up I was met with “ I was told to add this stuff to the contract without talking to you about it first” I’m so dissatisfied as I’ve heard lots of good things about this company. But this whole ordeal threw up so many red flags. I know this is a legit company and I know most won’t have the same experience I have and that’s awesome but for me it feels very scam like. I would like to add that I was quoted $1’100 and that was reasonable for me but when she asked me to sign the contract the price changed to $2,400!
Google
2.0/5
Jan 14, 2022
Google Ideal Image Vancouver
Amazing results!! Nitpicky, finicky, too much freakishly paranoid liability concerns that it is over-the-top, disrespectful, and a total waste of time. I would prefer to go to a friendly local independent business owner than to deal with the hassle and disappointments, plural.
Google
1.0/5
Jan 14, 2022
Google Ideal Image Vancouver
Annalisa has the worst customer service. I will not go back if I have to have her as my NP. She was rude, unfriendly, condescending and I really don't think she even likes her job. She was so awful, I was scared she would purposely give me injections to have poor results. It was anxiety producing and uncomfortable.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Vancouver
Every time I go to ideal image there is something that was messed up either in terms of appointment times or the areas covered or my contract. It has caused me great time, energy and expense. I will never recommend ideal image to my friends and family.
Google
1.0/5
Dec 31, 2021
Google Ideal Image Vancouver
Wow...these people are like used car sales people. high pressure, sell you a bunch of stuff they have no intention of delivering on. I spent $4,000 and they were able to schedule perhaps 25% of the sessions I paid for. I paid in May and it's now New Years. Started trying to get a refund from them back in October and all they did was try to sell me more stuff. Criminal. DON'T GIVE THEM MONEY! You'll never see it again, and you won't get anything for it. It's been two months since I first posted a review and contacted them for a refund...no action.
Google
1.0/5
Dec 31, 2021
Google Ideal Image Vancouver
Not good. The laser wasn't bad and but the customer service was AWFUL. Three of my appointments were canceled by the office and I was never notified. When my contract ran out, I was told to call the customer service number (which I did) and was told there was nothing I could do. So I got three less visits than I paid for and the runaround.
Google
3.0/5
Dec 27, 2021
Google Ideal Image Vancouver
My time at the local clinic was fabulous, the staff is kind and knowledgeable. Your call center, customer sales staff and liaisons need an education in how to be truthful and NOT to screw people over!
Google
5.0/5
Dec 22, 2021
Google Ideal Image Vancouver
Love love love this clinic
Google
5.0/5
Dec 22, 2021
Google Ideal Image Vancouver
I had a wonderful experience, as usual, at my last BBL appointment at Ideal Image. The staff were all friendly, and professional and I enjoyed the conversation I had with my nurse practitioner. She answered all my questions and she made me feel comfortable during the procedure.
Google
3.0/5
Dec 21, 2021
Google Ideal Image Vancouver
Sales department is not forthright about scheduling issues. That said, onsite staff is wonderful.
Google
5.0/5
Dec 20, 2021
Google Ideal Image Vancouver
I had my BBL done by Leah and she helped me create a plan for next steps and was super helpful and knowledgeable.
Google
5.0/5
Dec 17, 2021
Google Ideal Image Vancouver
Alex was amazing. Answered all my questions and was very informative and professional
Google
5.0/5
Dec 16, 2021
Google Ideal Image Vancouver
Extremely professional and helpful and wonderful
Google
5.0/5
Dec 6, 2021
Google Ideal Image Vancouver
My nurse was wonderful. She is the best. She is a huge help and full of great advice. Very kind. I have been very happy with my results.
Google
5.0/5
Dec 4, 2021
Google Ideal Image Vancouver
I love coming in for my treatments because I know I’m tackling an issue (facial hair) that has made me feel self conscious for most of my life. I am now 42 and I feel like a whole new life is ahead of me!
Google
5.0/5
Dec 2, 2021
Google Ideal Image Vancouver
Great experience they were fast and efficient
Google
1.0/5
Dec 2, 2021
Google Ideal Image Vancouver
Ideal Image has atrocious customer service. I bought a combo service and when I visited the first time, I was told that part of it would not work on me and I would get a refund for that. The front desk said she'd enter it in and it would take a few weeks. I checked a few weeks later and she said it was still being worked on. Then I started calling periodically to check in, once a month or so, and each time was told that they could not do anything and a manager would have to call me back about my case. By about 4-5 months in, someone called me and left a message to call back. I called her directly about 4 times and she never called me again. Every time I called, I was told by all the different people that a manager would call me back and a manager never did. In October, I spoke to a woman who said that people who yell and are abusive get called back first. Silly me, I was a reasonable and calm person, so I guess I kept getting bumped in line. However, this had been ongoing for months at this point, so I don't know how many yellers they have that they never called me. At the end of November, over 8 months after this began, I called multiple times in one day and finally got a manager on the phone. After all this, she said my case had been denied. She even said I had a medical reason for not using the service, meaning it was out of my control, but they would not refund me. And because they had strung me along all these months, I could not do a chargeback on my credit card either. Ideal Image is a scam and you should stay far away.
Google
5.0/5
Nov 21, 2021
Google Ideal Image Vancouver
I came here for lip filler. I had no idea about filler and was really worried about asking the wrong questions... I had never done anything like this before. I was really overwhelmed with what I saw online and had no clue where to even start. Every interaction I had with the lady who sold me the membership, the front desk lady, to Alex who did my procedure made me feel really confident and educated. I was really worried maybe I would feel out of place or something but everyone here is so so so nice and genuinely care about your results and welcome you. I really had a nice experience thank you so much. Will definitely be coming back. Thank you!
Google
5.0/5
Nov 8, 2021
Google Ideal Image Vancouver
It was my first time getting any kind of filler done and Alex made the entire process so easy. She talked me through everything step by step and was just terrific. I love my new juicy lips and would recommend Alex and the entire experience I had with those at Ideal Image to anyone.f
Google
4.0/5
Nov 4, 2021
Google Ideal Image Vancouver
I've been very pleased with the service that has been provided. They also gave me an extra service when they had to cancel my scheduled appointment.
Google
3.0/5
Nov 2, 2021
Google Ideal Image Vancouver
My esthetician didn’t fully get my laser area so I had to go back in and ask
Google
5.0/5
Nov 1, 2021
Google Ideal Image Vancouver
Great customer service
Google
5.0/5
Oct 28, 2021
Google Ideal Image Vancouver
Absolutely a Professional Rockstar that knows what she is doing! Thank you again
Google
1.0/5
Oct 27, 2021
Google Ideal Image Vancouver
They sold me on a membership but I found it’s impossible to get an appointment! Once I finally got an appointment 2 months out, they cancelled it a few days before my appointment. Their customer service has gone down hill since I started going here years ago! Definitely taking my business elsewhere!
Google
3.0/5
Oct 25, 2021
Google Ideal Image Vancouver
Phone calls… First call received was too early in the morning!! Second call was by appointment. Prices are awfully high. The professionalism was a bit lacking, IMO.
Google
1.0/5
Oct 20, 2021
Google Ideal Image Vancouver
Will finish my treatment and be done with this place. Was told I had the membership when I started my account come to find out the person setting it up did not add it like he was supposed to and now they want me to now pay the 250 different that should of been included in the first place. Very unprofessional as I spoke with someone they said it would be taken care of no problem and the check and still not addresses and now they want me to pay the difference for your employee messing up. Had 3 people waiting to hear about my results I will recommend they go elsewhere and not to ideal imagine.
Google
5.0/5
Oct 19, 2021
Google Ideal Image Vancouver
Great communication and care. Can't wait to come get my lips fillers now!
Google
5.0/5
Oct 15, 2021
Google Ideal Image Vancouver
The person who did the laser on my back was very professional.
Google
5.0/5
Oct 13, 2021
Google Ideal Image Vancouver
Everyone I talked to on the phone were very nice and helpful.
Google
1.0/5
Oct 8, 2021
Google Ideal Image Vancouver
terrible! Very frustrating to have to talk to 4 different people to get a price quote only to be told my only option is to buy full package at over $5000. It's uncomfortable as a woman, to talk to a man about laser hair removal on private areas with a man. Jeff, was abrupt and didn't listen to what i ha to say. He couldn't gt off the phone with me fast enough. Very disappointed in the entire experience. You are obviously only out to make money, which you could have from me had I been treated right.
Google
1.0/5
Sep 30, 2021
Google Ideal Image Vancouver
Customer service has gone downhill. I have given my feedback previously with no followup. I have some concerns with my service and would like to have additional services however I don't feel there is anyone available for sales and legitimate procedure information to help me. I have lost confidence which is unfortunate because I was happy with my services up until about a year ago. Scheduling is an awful nightmare. My appointments either get rescheduled months out because of "staffing" issues or I schedule and somehow my appointment is no longer in the system or as I have been told never scheduled. Even though I had text confirmations. The receptionist in Vancouver WA is unfriendly and I dread having to speak with her. She also is supposed to help when I want to purchase services and I am not confident in her abilities. It is an awful experience
Google
5.0/5
Sep 10, 2021
Google Ideal Image Vancouver
I’ve had several treatments done over the past 3 years here and continue to be very happy with their professionalism and with how incredibly conscientious they are, from the front desk to the nurses, I always feel like I’m in very good hands.
Google
5.0/5
Aug 24, 2021
Google Ideal Image Vancouver
I’ve been coming here for the past 5 years and Lauren was by far the best practitioner I’ve ever had here. The way she broke up my session was incredible. And she was really sweet which made me feel very comfortable. Seriously one of the best investments I’ve ever made! You won’t regret it!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Vancouver
Always friendly and professional. Definitely worth it. Thanks for making me feel welcome
Google
1.0/5
Aug 17, 2021
Google Ideal Image Vancouver
The worst service I ever had. You are never able to make appt as we commit when we buy some service.
Google
5.0/5
Aug 17, 2021
Google Ideal Image Vancouver
The nurse was great!
Google
2.0/5
Aug 15, 2021
Google Ideal Image Vancouver
Not good. I paid total treatment in advance and they AlWAYS try giving me the next appointment 4 months after my 6 weeks due appointment!!! I live hour and a half away and twice they “forgot” to schedule. The treatment takes 10-15 minutes, my Brazilian will take 10 years.
Google
5.0/5
Aug 13, 2021
Google Ideal Image Vancouver
Very friendly and professional. Ana made me feel comfortable and even had me laughing. She was caring and so nice I just want to keep coming back for more services with her. I highly recommend Ideal Image!
Google
5.0/5
Aug 11, 2021
Google Ideal Image Vancouver
I needed to change up my treatment options, and when I called, Chloe was able to make the changes on the spot, was super nice and helpful, and made the whole process painless!
Google
5.0/5
Aug 11, 2021
Google Ideal Image Vancouver
The team here are phenomenal at customer service, especially Ana! She was very helpful in answering my questions, being supportive of my needs, and ensuring that I left satisfied with my planned regimen. Truly felt like she went above and beyond so I highly recommend this location. I think no matter what, you'll probably leave satisfied due to their attention to detail and supportive team (shout out to Chloe as well!). Thanks ladies!!
Google
1.0/5
Aug 4, 2021
Google Ideal Image Vancouver
All customers of ideal image not able to receive services due to their offices being closed should go to arbitration and receive reimbursement for services paid during the closure or ideal image’s inability to schedule and perform services which lead to ideal image’s breach of contract of not being able to perform services as stated in section 6 of their terms snd conditions and with section 261 of the restatement (second) of contracts stating that ideal image should have ended all contracts that they were unable to perform services and per their contract refunded the remaining service amounts.
Google
1.0/5
Aug 4, 2021
Google Ideal Image Vancouver
My NP was great and my thoughts about ideal image have nothing to do with her. It is extremely hard to get an appointment, it’s always months out, and then you have to wait when you get to the appt because they are behind. I have a friend who worked here and she said it’s because the appointments are just booked on top of each other and there’s not enough time given for each appt. Yes, the prices are cheaper than other places, but ideal image is not a place I would ever recommend anyone go. Spend more money and get that customer experience you deserve from a med spa! Ideal image feels like the McDonald’s of med spas: fast, cheap, and not here for a great customer service experience.
Google
4.0/5
Jul 28, 2021
Google Ideal Image Vancouver
I was able to get in unexpectedly last minute and really appreciate it!
Google
4.0/5
Jul 26, 2021
Google Ideal Image Vancouver
Dr merhtens, was amazing! She really took her time in getting to know me and explain what and how the procedure is . She made sure I was getting all the right information to make the right decision for me & also in getting the best price possible! I would definitely recommend ideal image and their staff to family
Google
1.0/5
Jul 23, 2021
Google Ideal Image Vancouver
I scheduled my appointment 2 months prior with the same provider I saw last time and when I showed up to my appointment there were two new people I had never seen before and said they were training… on me! No one even contacted me prior to my appointment to let me know that I wouldn’t see the same provider or even ASK if they could train someone during my appointment. Mind you this is my bikini area so it’s definitely a more private area. And would prefer to only have one person present, like I’m sure every person would??? I left there with welts on my bikini area from the trainee, which has never happened to me and I am on my 7th session… I took pictures and hope they don’t scar. This was the worst experience I have ever had somewhere. So unprofessional. And I told the staff at my appointment that I did not appreciate that one bit.
Google
5.0/5
Jul 17, 2021
Google Ideal Image Vancouver
I love every appointment at this location. Professional, personable, and are able to explain everything up front. They really care about their clients. I won’t go anywhere else! ❤️
Google
5.0/5
Jul 12, 2021
Google Ideal Image Vancouver
The staff are very welcoming and kind. I love Lauren, she is amazing, during our sessions she is thorough and makes sure I am comfortable.
Google
5.0/5
Jul 1, 2021
Google Ideal Image Vancouver
So far the onboarding experience has been top-notch, helpful, educational, and welcoming. I can't wait to start my services with them
Google
1.0/5
Jun 30, 2021
Google Ideal Image Vancouver
Very, very disappointed. I have been holding unto this juvederm syringe for sometime due to covid virus. Finally decided to make appointment before it expired, booked out for over a month but got appointment for 6/29. Have to travel 50 miles and when I got there was interviewed with girl who asked me about dental work. Told her I had cleaning only done 6/25. I was then informed that I could not have procedure. Why wasn't I told this before I traveled 50 miles expecting procedure? Who ever thought a dental cleaning preformed some 4 days before would cause any side effects? Upon leaving I asked for customer service number and they gave me a 9 digit incorrect number. Poor, poor service - had I not paid for this I would not be back ever again and I may look for another location - Vancouver doesn't deserve anything but a poor rating!
Google
5.0/5
Jun 16, 2021
Google Ideal Image Vancouver
Staff was friendly and the establishment was very clean.
Google
1.0/5
Jun 15, 2021
Google Ideal Image Vancouver
Wasnt great. I wasn’t told what to avoid before my treatment and so I wasn’t able to receive it. The person who was going to give me my treatment was also very cold, and short with me, I was nervous and I wasn’t made to feel at ease. Scheduling was poor as well, I waited 2 months for my appointment and because I wasn’t able to receive my treatment the next time they could see my wasnt for another 4 months. Would not recommend and I regret purchasing.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Vancouver
Lauren was amazing
Google
5.0/5
Jun 15, 2021
Google Ideal Image Vancouver
Lauren is great!!!! 👍🏼 😊
Google
5.0/5
Jun 15, 2021
Google Ideal Image Vancouver
Lauren is spectacular
Google
5.0/5
Jun 15, 2021
Google Ideal Image Vancouver
Lauren was professional and very friendly. Do recommend and will continue going. Finish product A+
Google
5.0/5
Jun 15, 2021
Google Ideal Image Vancouver
Lauren is the best!
Google
5.0/5
Jun 15, 2021
Google Ideal Image Vancouver
I recently returned to Ideal Image and was reminded of just how great they are at doing what they do. Absolutely one of the cleanest facilities I have ever seen and I adore my technician, Lauren. She is completely professional and extremely knowledgeable. She made me feel comfortable and it was such a pleasant experience. Thank you 🙂
Google
5.0/5
Jun 11, 2021
Google Ideal Image Vancouver
This was my second time getting fillers done by Lauren. She is super sweet and knowledgeable of what she is doing. I got pretty bad anxiety during the procedure and she gave me a cold pack to put on my chest and that literally was a game changer. Love my lips! Thank you Lauren!
Google
5.0/5
Jun 8, 2021
Google Ideal Image Vancouver
I love the work that I had done! Definitely will be returning for more!
Google
4.0/5
Jun 7, 2021
Google Ideal Image Vancouver
Lauren was very kind and patient with me. She even brought me a Tylenol when I brought up my pain during the treatment. I've always felt respected and comfortable at Ideal Image.
Google
4.0/5
Jun 1, 2021
Google Ideal Image Vancouver
Staff is awesome!! My only complaint is unique I assume and not the fault of any one person , technical or clerical error maybe? I Had my consultation via zoom during quarantine and scheduled lip injections and Botox I bought two tubes of Juvederm for my lips and 22 units of Botox for my forehead for some reason my debit card worked for the membership fee but wouldn’t work for paying for the products I called the bank nothing was flagged and there was money in the account so I tried and tried again still no luck so we decided I should go in person to pay which I did no problem however I decided I would rather get 50 units of Botox instead of the original 22 I was scheduled for I asked if I could pay the difference and no problem I paid for50 units about Alex and two syringes of Juviderm not wanting to deal with the debit card not working as it was embarrassing enough calling multiple times and it still not working for reasons unknown I had already taken out more than enough cash to pay I was offered a receipt but declined seeing as hell I don’t think I would need to return anything had I been unhappy with the resultsI came in for my appointment a few weeks later and there was no record of me paying for 50 units of Botox just the original 22 recommended during my consultation via zoom I don’t like arguing or being a jerk especially not to someone about a stick needles in my face LOL so I went with whatever they said I had paid for it is 100% my fault for declining The receipt it’s also my fault for not dealing with it more aggressively or directly while I had the opportunity but aside from that I’m happy with the services I figured it’sMoney aunt if I didn’t lose it there I would have spent it on something else I probably don’t need so whatevs. Super sweet lady did my lips and Botox and I’ll be back soon to use my second tube of juvederm hoping my experience will be just as wonderful and uplifting.
Google
5.0/5
May 26, 2021
Google Ideal Image Vancouver
I love the front desk girl valentina and had a wonderful experience here overall. Valentina is professional, knowledgeable, and has wonderful customer service. She answered all of my questions and made me feel comfortable! Will definitely recommend ideal image to my friends and family
Google
5.0/5
May 26, 2021
Google Ideal Image Vancouver
Ideal image has some great customer service. I believe Valentina was the staff member that assisted me. She was very sweet and answered all my questions to the best of her knowledge. What I appreciated most about this positive interaction was her honesty and professionalism. Keep up the good work Valentina!
Google
5.0/5
May 26, 2021
Google Ideal Image Vancouver
Very friendly and positive experience. I felt extremely welcomed the moment I walked in the door and was greeted by the young lady at the front desk. Valentina was very sweet, answering all of my questions and making the experience comfortable and easy. A very clean environment is always a plus, and I appreciated their safety in these times. Definitely will come back here!
Google
2.0/5
May 25, 2021
Google Ideal Image Vancouver
Customer service is horrible. I will NOT be returning to the Vancouver clinic. The front desk gal, Ivatina has horrible customer service skills and is NOT knowledgeable at all about anything. Was NOT willing to fix my issue at all. And didn’t care if it got resolved. I would call and they hardly would answer the phone. The gal who did my procedure was great. Very knowledgeable and caring. And I felt very comfortable with her and her doing my procedure. I was very skeptical and didn’t really want to continue with my procedure. But I did. And hope to have amazing results.
Google
1.0/5
May 22, 2021
Google Ideal Image Vancouver
Was feeling confident and excited until I went to my first appointment. My consultant either lied to me, or purposefully left out information. Stacey Moffatt made it clear to me that $2,400 was low, and when I asked about checking back in while receiving other quotes, she told me this deal would no longer apply and that I would be unable to book an appointment or call a ideal image near me unless I pay and sign up for the payment plan. When I told her I would rather pay in full at my first appointment, she told me that is not possible and the best option is the 18 month plan. if I do not pay within the first 18 months, there is an interest rate of 24.99%. She gave me no time to read through contracts. When I arrived at my first appointment this morning, I disclosed my skincare routine. The nurse practitioner told me I would have to reschedule for one week out because I had used retinoid within the last week. I told her that if I would have known, I would not have used any. I received no calls or further informations telling me what I should avoid before treatment. When I went to book another appointment, I was told the earliest I could book for was at the END of August (it is currently May). I told the two women at the front that its very far out and the reason I chose ideal image is because of its ease and availability. I was told by the consultant (Stacey) that was the benefit of choosing a larger practice. I work 40-60 hour weeks and that is necessary for me. I was also told my the consultant that if I not pay the amount within the first 18 months, that the interest would apply. So, I would have to be paying ($400+ total) consistency for the next three months before even having a treatment. When I asked what the cancellation process would be like if I decided to no longer go with ideal image, they told me manager would be in contact with me. When I asked for a customer service line, she told me she didn't have one. I would not only NEVER recommend ideal image's services, but I would go out of my way to warn people about how manipulative this business structure is and to avoid it at all costs.
Google
5.0/5
May 21, 2021
Google Ideal Image Vancouver
Wonderful i felt very comfortable during my consultation☺
Google
3.0/5
May 19, 2021
Google Ideal Image Vancouver
I do think the people working there are nice. And I do like the results I got from my treatment. But what I don’t like is how the prices change on (it seems) a daily basis. Who ever you talk to tells you different prices then the person before. And it’s always for MORE money. You never get a straight answer on why, and that’s not counting when you literally get lied to. I came in March and wanted to buy a package that I was quoted from before, but the price was now more, a lot more. There was no reason why except for that they just change ‘weekly’. So when I asked if there was a bigger packages I was just told she wasn’t for sure, but she never checked. So that didn’t sit right with me so I called the main corporate headquarters about three days later, instead of the the place I got my injections, because they would know if they had bigger packages. So I briefly told the lady the situation and I was told that they didn’t have any bigger packages, that what I bought was the most I could buy at once, and that is the reason why she didn’t check or tell me there was bigger packages, is because they didn’t have any. I thought that was the truth until at the end of the call the lady said okay have a nice day (my name). I was in shock! I never told her my name. So the only way she could’ve got my name is if they have caller ID, got my phone number, look up my account, and then saw my name and what I had bought and then just told me that was the biggest one they had. So, I felt all sorts of wrongs at that point. When I went back to get my touch up I just said, ‘Hey, I know that there’s bigger packages because I was quoted them before I came here on phone. But now I keep getting told so many different things. So she then tells me that there is more packages and I can buy as much as I want and they do get cheaper. Now I’m just really upset. This whole thing just seems so shady. I just don’t know why this is happening. I don’t like that there is no set price to ANYTHING, and I feel like I’m being ripped off in a way.