Very professional and experienced

Dakota was super friendly and quick! David made the check in process easy!

It was a great first experience

Very good

Everyone at the Fox Point location is lovely. They made me feel very comfortable and explained the treatment and communicated very well. This was my 2nd time going and i will definitely continue to come back. Highly recommend!

My face feeling healthier smooth and the produce is very pleasant thank u for your good team work

Molly did an excellent job today on my laser hair removal.

Excellent Service Overall!

Decoteau is the BEST!!! Down to earth and great at what she does!!! I will definitely be returning!!!!

They were great!! Very friendly and had me in and out!

It was very helpful and I had a pleasant phone conversation with Tammy

DeCoteau is the BEST!!

Everyone I encountered from the coordinators to the nursing staff everyone were extremely professional and personable. They all made me feel welcomed ☺️! The nursing staff talked me through each procedure and the front desk associates were beyond pleasant. Thank you to all for such a great client experience ❤️!

Amanda was great! She was friendly and patient about answering ALL of my questions!

Everybody was nice friendly and very helpful

Sarah was very understanding of concerns and made me feel at ease. She tried to make me as comfortable as can be.

Wonderful experience. Staff is so pleasant

A bot must have given them my information and now they won't leave me alone despite unsubscribing and asking not to be contacted. Horrible business. Would never try them just due to the harassment. I never subscribed in the first place and now unsubscribing won't make it stop. Still getting texts calls and emails. Isn't this like.. illegal?

Do not go here. I had a terrible experience with Ideal Image Fox Point! Their customer service did nothing to help me resolve my case. I could no longer use my treatments due to medical reasons, and now they are not going to let me use the treatments I paid for. They said the clinic manager at Fox Point needed to be the one to help me come to a solution. But they could not even get ahold of this person. This has been going on for almost 4 months; with not being able to get in contact with the clinic manager. Go to a nicer clinic with nicer people and humans. Pay the extra money for better customer service and a company who isn’t trying to get you with the fine print. Update: I see someone replied to my review saying they would reach out to me. I was hopeful I might be able to change my review to more than 1 star after talking with someone, but no one Contacted me.

Amanda is amazing!!!!

Sarah and Stephanie were very helpful to me during my visit!! Great service.

i appreciate the team efforts....good service ...

I was treated badly today at the Fox Point location, had a scheduled appointment for 10:10am, the health assessment & consultation was facilitated then approximately 15 minutes later they stated I needed to come back at 2:30pm for the actual treatment, only to come to me after I’ve been here 3 hours to state due to my health they can’t service me. No compensation was offered and I took a loan out for the services. I will tell people any chance I get Do Not use Ideal Image. Poor Communication and definitely Poor customer service!

Staff was extremely kind and helpful. Made it a very welcoming experience. I felt comfortable and safe the entire time.

DeCoteau was AWESOME!!! MY Session was very enjoyable and comfortable. I would DEFINITELY come back if I were staying in town!!!

This is the best place to get your unwanted hair removed. So you can stop shaving instantly! Just try it!

The staff is very unprofessional, i arrived on time for my appointment the first day! And the person at the reception just told me we are beyond on appointment time so i will reschedule you she didn’t even ask for me if i want to wait !!!!!, No respect of time and money value for customers! I expressed that i will wait in my car and she can let me know whenever they are ready to take me in i dont wish to be rescheduled! - after 20min i did my treatment and during the whole treatment time she was trying to sell me more units knowing that im only 29yrs and i do not need that much... and the BIGEST YET TO COME NO ETHICS OR RESPECT TO PRIVACY AS ME ON MY OUT THE ROOM I WAS DOING THE SERVICE! The first room on the right 3 of the personnels i dont know if they are nurses or something else are talking and laughing STANDING on the OPEN door of a room with a customer on the bed without clothes doing a laser service I WAS IN SHOCK THAT This can even happen to me one day! Inappropriate verryyyyy uncomfortable feeling to have!!! I DECIDED that im going to finish my second appointment the next day and done! My very next day due to the very bad weather, i arrived to the same location exactly 1:15with my appointment was supposed to be at 01:00! Knowing that i have 15min open i thought everything is ok! The person at the reception was talking to another customer in front of me! After that she asked me if i have an appointment so she can check me in and she after that with a very sarcastic way she tells me your are more than 15min late i cannot take you and at that time it was only 1:16i told her yesterday i arrived early and waited for you for my on time appointment and she was like i cannot take you! You will need to reschedule for 1MINUTE! I was in shock! She was very rude! Ok i told her that i want to cancel my appointment and get my refund and she was you can leave now they will call you. After that i expressed i want her name and the store number and she was i do not feel comfortable giving you my name! And she was and can take you back in to do your service now! I wasn’t confortable doing my service anymore in that place or trust that place no more! Im very in shock and this will be my last time ever trusting this place! Also the membership money is a big SCAM now i lost 250$ for nothing i wont get back to that place! Also be careful with the hygiene that place when i usually go to any service with my mom for this kind of treatment i usually see the personnel making sure they clean up all your face and the. They start it! With me she only put this tinny alcohol pads on some spots and that’s it, and during the whole time she touched my whole face which someone would get any contamination one day! If there is any chance. Im very disappointed of this event! But the worst experience i’ve ever had!

I enjoyed the polite and friendly experience. I didnt feel uncomfortable. The representative was very informative andhelpful.

I was put on a waitlist for the next available appointment and they called me right when they had a last-minute cancellation. The receptionist and nurse were welcoming and friendly. I was nervous being there for the first time, but they made me feel very comfortable!

Staff is very friendly and the nurse, Amanda, is extremely knowledgeable and happy to talk through any questions or concerns. It's nice to know the staff use the services also, it's comforting knowing they have first hand experience as an added perspective when they are providing info and answering questions.

Decoteau always do an outstanding job. She is professional and very friendly. She do a great job with the laser session and always answers all my questions and concerns. She also do a special technique to help reduce the pain.

I love the team at the Fox Point location! Everyone is so friendly and the appointments are always on time. Very considerate people.

Amber was fantastic with the treatment. Extremely knowledgeable and great at her job. Got me a phenomenal deal on my armpits too.

I absolutely love Ideal imagine! I have gone through all of my bikini treatments and I couldn’t be happier with the results. All of the ladies I’ve encountered are very nice and make me feel comfortable. Highly recommended. 10/10 Stars!

as soon as they received my money - it was the last time I heard from them. No follow up phone calls. No calls to see if I was allergic to the Botox. Nothing. Unreal. Did not test to see if I was allergic to Botox. If I was allergic to this, I would of been seriously injured. Not cool…

The representative i talked with was very friendly and also very sales driven. However the follow up after i signed the documents needs improvement. Before i had my consultation i received numerous calls and emails. Now nothing?? I dont know i was approved for financing and am second guessing have the procedure with this company. Needless to say im feeing scammed.

Amanda was fantastic for BBL!!

Very friendly and knowledgeable!

Loved my experience! Super comfortable and nice!

Love this place! Always great customer service and the treatments show the results I’m looking for. Dakota is very professional, great at doing treatments, and super friendly. Definitely recommend ideal image

Amazing experience every time. Amanda provided a relaxing and painless experience. 10/10 recommend.

I had an appointment today with Dakota for laser hair removal. Fox point wasn’t my home store, but it definitely is now. Both Dakota and the ladies up front were super friendly and helpful. I’ll drive an extra thirty minutes just to come back. It was was really refreshing to be in such a welcoming environment with wonderful people

Professional , courteous and helpful great results for fillers Botox and looking forward to my next appointment for peri oral. Therapy!

I love the gals that work here! They are all very nice and friendly.

Second treatment but everything is great so far!!

Absolutely LOVED my entire experience! BEST crew of Ladies EVER tops it off for all that Ideal Image has done for me!!!! The results are so worth it!!! From the beginning each individual I have come into contact from Fox Point’s Ideal Image with during this adventure has made me feeling like I’m doing this with my best friends at my side. All text, emails a s phone calls have been handled professionally and diligently. I keep a very packed schedule and they have all made fitting in my appts happen! I highly recommend their establishment and getting this transformation. You’re worth it! And they’ll they make you feel that!

Amanda made my lip fillers appointment painless! My lips have a natural shape still, which was important. She is friendly and knowledgable and professional. The waiting area is clean and the front desk individual was super friendly as well!

I had a BBL with Decoteau she was very nice and efficient, I recommend her and anyone in the office.

Highly recommend this clinic! Awesome staff and well maintained.

Awesome

I had a filler appointment with Amanda R! She was INCREDIBLE! She was so professional and made me feel at ease even though I’m terribly afraid of needles. My results were wild and I was even more impressed with her skills. I will definitely be back.

I had a wonderful experience at Ideal Image! I was a little nervous for my first laser hair removal treatment, however, the ladies were very informative and helped me to feel comfortable and relaxed. Everyone was very welcoming and friendly, I am looking now looking forward to my next appointment!

Stephanie at the front desk was warm and friendly and helped me with my selection of services!

The front desk and nurses are amazing and very friendly!

Great service!! Their new DCC was very friendly and helpful!

Everyone here is great!! My service was amazing!

Nurse was friendly and so was the receptionist. I will be back again.

I had my first laser hair removal appointment today with Amanda! She was very informative and made me feel comfortable as I was pretty nervous. I enjoyed that she checked in with me throughout the treatment. The receptionist working today was also so sweet & personable! Overall a very good experience and I’m looking forward to my next appointment.

Great!

Sarah and Amanda are Amazing.! They both take the time neede to explain the options available! Always welcoming.

The staff is unprofessional, always at least 39 min waiting time - beyond your appointment time - with excuses that they are preparing the room. If you go to the bathroom - which takes you past all the consulting rooms - you notice NO activity...what are they doing? Pretending to be busy? The staff has bare bones training and cannot reasonably explain anything...specially nothing related to the treatment. I was not informed of the possible side effects which I suffered...numbness in my skin. The numbness set in two hours after the treatment and lasted for six weeks with some areas still affected. Due to this experience, I was hesitant to go for the second treatment which I canceled five minutes into the activity. My request for a refund was processed after which I received one call as a follow-up. I've heard nothing since (3 weeks...except this request for a review). Reception could not be bothered to acknowledge your presence and the entrance area is old and run down...you don't want to sit on the furniture, it looks like there may be creepy crawlies sitting down with you.

The staff is always super friendly! They explain everything and help answer any questions you may have. I've had a few treatments at this facility and it's always clean and welcoming.

They are so awesome with everything!!! They take great care of me and just 3 visit and I have seen great improvements!!!

Very welcome and educated on the services they provide. Depending on what you are having done make sure to have something to do (book, magazine, or phone). I had cool sculpting done so you have to sit for 45 minute intervals.

DeCoteau is AMAZING! I switched locations completely to finish my BBL treatments because of how kind and competent she is! Everyone I've encountered there has been wonderful. Worth my drive across town.

Everybody at the Fox Point location is kind and I am glad I made the decision to come here this time. Amanda is great and answered all of my questions. Sarah was also very kind and reassured me that I can think things over for the future as well. Thanks 😊

Amanda is amazing! She does a great job, very informative and kind.

Outstanding service! Amanda and Stefanie were thorough, friendly and knowledgeable. I highly recommend Ideal Image Fox Point.

A nice place. Amanda was great.

No one ever honestly evaluated my situation before I drove 1 and 1/2 hours plus took time off from work to be here just to be told they could not do anything for me. So disappointed and angry.

As my first time having laser hair removal I had an great experience. I 10/10 recommend ! Decoteau did an absolutely fantastic job at keeping me informed about everything, how things went, keeping me comfortable, and keeping me busy with great conversations. Everything was so professional and friendly, even down to the front desk service. You won’t regret coming here, it’ll be the best decision you’ve ever made ! I can’t wait to come back in 4 weeks ! ❤️

Amanda was very knowledgeable and made me feel comfortable with the

So far this process has been very easy and pleasant. Dakota was professional and made me feel very comfortable.

Dakota was awesome! Very friendly and made the process easier and comfortable.

Very nice staff who make things more comfortable.

Lauren did a fantastic job with my laser hair removal! Everyone was so nice and everything was clean. So happy with the results so far. Highly recommend!

I would love to thank DECOTEAU at ideal image fox point my very first time , making me so very comfortable and at ease for my procedure..I will be coming back to her she is so wonderful...Norma Lindsey

Very friendly and understanding. Amanda was sweet and amazing.

Very simple procedure, felt taken care of, very comfortable there 🙂

I would like to give a big shout out to 🎉Janine and 🎉Dakota! At Ideal Image Fox Point. For their great customer service skills! And their level of professionalism! Great Job Lady's❣ Your's truly Latasha Smith🥰 5 Stars 🌟

Jeannine at the front desk was so patient and helpful; she helped me through a billing mistake that took a while to fix on corporate's end; great service overall.

they trash don't waste your money not worth it doctor said it wasn't safe for me an they still won't give me my money back

I had Lip fillers done today and Nurse Dee did an amazing job. She made me feel right at ease and I love my results! A few months later I had a 2nd syringe by Amanda and she rocked. Told her I trusted her and to do whatever shaping she felt worked and she gave me amazing definition ❤️ Not crazy about some company policies but the nurses are amazing

It was great. Dakota was amazing. Kept my mind busy with great conversations which help me with the pain. She did a fantastic job

Today was my first ever laser hair removal treatment. I was warmly welcomed to a very clean clinic by the receptionist. My nurse Dakota (spelt differently but I can’t remember it exactly, I’m sorry!!) promptly brought me back. She was very kind, professional, and explained everything thoroughly. She calmed my nerves and made sure I was tolerating the treatment throughout the entirety of the appointment. I felt completely comfortable getting my under arms & brazilian areas zapped. If I knew it was going to be so pain free I would have scheduled years ago! I highly recommend this location!

Decoteau is awesome! She is the best! Makes me feel 100% comfortable!!!

I love my experience and liked the results but I was not happy that they did not have enough product to do 2 full syringes. However! This is the day and age we are in …. with supply issues so I understand. But I am happy to report I did schedule my second syringe AND an additional service! Overall was VERY happy. (Just not happy with supply issues… which is happening in every industry) So even though I got half a treatment I still am happy with the results 24 hours later

Jeanine and Amanda are very professional, helpful and alway accommodating! It is always a wonderful experience!

I had laser hair removal done and Ideal Image was great! I just had my third treatment done on my arm pit, lower legs, and brazilian. Everything was very clean. The nurse was very professional and I didn't feel uncomfortable at all while getting my Brazilian done. And I must add how AMAZING it was not shaving these areas for a month between treatments! I'm definitely looking forward to the end of treatment where I will never have to shave again! I highly reccomend Ideal Image Fox Point!

Dee is awesome to work with! Very knowledgeable, professional and kind. Love my results.

Dakota was friendly and knowledgeable. Thanks for a great experience.

Dee was amazing. She was so nice, informative, and a professional. I definitely recommend her.

Amanda did a great job of explaining each step before the procedure. She checked in often to see how I was doing. I'm looking forward to the results.

I like the fact that I can always get in and out very quickly. Amanda has been my nurse that last couple of times and I hope to continue to get her. She’s very nice and makes me feel very comfortable.

I had an awesome experience with Dee. She made me feel very comfortable and confident. Any questions or concerns I had she answered them.

Very good nurse Dee

Dee was my botox administrator. She provided great customer service and made me feel extremely comfortable with the procedure. Would definitely recommend Ideal image fox point!

We had a virtual consult planned at 4:00. I received your 4:00 call and had my zoom app ready for the meeting ID number to enter when you gave it to me. The recording said my wait time was under 2 minutes but 5 minutes later I was still waiting and then somehow got disconnected from you. I called back and the receptionist said she sent a message to both Kristin and Beth but neither one of them got back to me. If this is how business is done before you get my money, I can't imagine what it is like after I have paid.

Great service from practitioner and front desk.

My nurse Ginny at the Fox Point location was awesome! She was really professional and kind. She got me in and out with very little irritation to my skin after treatment. I hope she's my nurse every time I come in.