Do not want to return and I have had no results whatsoever. So disappointed in the package I was convinced to purchase and am unable to use. Never should a spa/salon sell a package via zoom call without even seeing the client. I told him I weighed 108 pounds and already had my stomach done! This left little to be done with my purchase of a $6,000 package? So people at the desk were trying to help me use up my money using other services that I am not interested in. I purchased this package for cool sculpting period! The first two visits were ok but from then on I was not allowed to change, not given a towel to wipe off. I would drive home 60 minutes with my clothes wet and sticky. I wanted to stay in Madison and do some shopping but was unable to due to my condition of my clothing. I would like to speak to someone and nobdoy returns my calls! This is the worst experience I have ever had. My husband andI both own business's and would never treat clients like this. I am editing my review as I just got off the phone with a gentleman name Benjamin who explained they were still following covid protocol. He worked with me to resolve my situation and I am satisfied with the resolution. He remained calm and understanding while giving me options which I very much appreciated. I guess in the long run its good that I do not have alot of excess fat for cool sculpting. Again thank you Benjamin.

I felt pressured and didn't feel like I was talking to the spa directly but a "1-800" person.

I love how Alyssa explained everything and how honest she was. She made our conversation very welcoming and she knew what she’s talking about. I would definitely recommend this and send them her way because she is GREAT at what she do.

Very positive experience and was very tolerable.

I am very unhappy as it pertains to Ideal Image’s customer service. I canceled my appointment indefinitely prior to my first appointment. I received an email from a finance company who informed me that Ideal Image has to cancel the loan! I been trying to contact Alexandria ever since and cannot get a hold of her nor has she called me back. My credit score DROPPED 115 points because of this and I am trying to get this rectified immediately! Do I have to hire an attorney?

I took time to drive all the way to your office only to be told I could not bectreated today, despite having had the same area treated for years and years now, because of a paperwork error on your part...? Trust me I was not happy. I had pointed this 'error' out to your staff several times in the past but apparently it was never corrected and today it was not only a waste of my time to make the trip, but I struggle with having treatments done to begin with, given the area I am having treated, but today was even more embarrassing and has made me seriously think about foregoing any further treatments. I have never felt as embarrassed as I felt today.

Would like to speak with clinic manager. Back in January I had an appt for Botox but was then told I had to meet with the clinic consultant. I was very confused and thought the consultant had the wrong patient. As I had had Botox at the clinic in the past & had units on my account. The consultant talked me into purchasing some units. He would not take my word for it that I felt the consult was unnecessary- as I was already a patient with units on my account. 16 units to be exact! Then because of the time spent with the consultant. I missed my scheduled injection appt and they said they could squeeze me in but it would be about a 45 min wait. I left without getting injected. Then apparently my 16 units expired in February. I would’ve used them in the time frame if I would’ve gotten my injections as scheduled and expected on that date in January! Then apparently the 6 units I was talked into purchasing that day expired in July??? I was never told about either of these expiration dates when I was with the consultant that day. Which would’ve been beneficial to know! I had email contact with the consultant after this visit to discuss my disappointment in missing my scheduled injection appointment and unnecessarily purchasing more units without needing them! Nothing was done about this at the time. I was veryyy disappointed in the experience and therefore did not return until yesterday….with the expectation that I had 22 units on my account! First of all the injector did not take any photos before the treatment! Then, she injected me without telling me the cost of the treatment. I assumed this was because I had units on my account to use. Then she tells me I have no units on my account and my total is $270. I would’ve NEVER gotten injected had I known this. I am requesting to be reimbursed for yesterday’s treatment of 17 units and have 5 units reinstated on my account. Please contact me to discuss. I feel that the ball has been dropped numerous times during my visits to the Middleton clinic! Thank you.

Lauren always does a great job of making me feel and keeping me comfortable throughout the appointment. Would highly recommend her.

Courtney did wonderful! I’m on my 3rd treatment and I already see results! Amazing work!

I had fillers and Botox. I had an excellent experience-friendly, courteous, professional and my lips look great!

Very professional treatment. Feel very comfortable with what is being done. Always on time and friendly service.

Margo was excellent- she’s my favorite nurse to have when I go to Ideal Image. She is friendly and personable. She is also very thorough- I appreciate that she checks in throughout the process and confirms everything is comfortable for me. As a whole, Ideal Image has been wonderful to work with!

Courtney was so amazing at making me feel comfortable and making it super quick and not painful barely at all. I got laser hair removal done to the bikini area. I look forward to having her again!!

Lauren!! she has starting to do my hair laser removal and I wouldn’t have anybody else!! even though it was my first treatment, it was a painless and amazing experience! She is what u would want and more! She answers all your questions too !!! and let me tell you that you will feel like a queen around such a professional and ethical person at her job, clean environment and amazing customer service. it makes me feel the comfort of my home which is a huge plus. I highly recommend Lauren. She is a very nice human, kind, and overall great great job! thank you so much Lauren for helping me feel beautiful 😍 please don’t forget book her u won’t regret it🤩🥹🙂 Thank you, Paula Rodriguez

Very nice

Lauren is amazing! She makes me feel safe, relaxed and comfortable! The space itself is clean and parking is easy. So happy with my services so far.

I only used 3/4 of one syringe; however, I was pre-charged for two syringes…I e Ben unsuccessful at having Ideal Image adjust my bill accordingly. I did make a $350 payment, although less than $90 was due, to show I take this seriously and understand I owe for one syringe. I’ve tried in-person, two voice mails and 3 emails and I can’t get this resolved. If it doesn’t get satisfactorily resolved, I will not come back, even though the lady I had knew quite well what she was doing to ensure minimal swelling and bruising to the lip area. I went to work the next day.

This place is amazing! Ideal Image is knowledgeable and helpful. I’ve gone other places and they don’t even compare. Destinee went well above and beyond for me. I won’t go anywhere else.

Lauren was amazing! So professional. So friendly. So knowledgeable.

Sara was very knowledgeable about my service and gentle! She is the best!

I had Lauren and she was amazing! Definitely recommend her!

She was very reassuring and took her time with me. I've had this treatment elsewhere and it was not a good experience.

Great experience, RN was very knowledgeable and helpful.

Lauren was very thorough and helpful! Will definitely schedule future treatments with her!

I have done 7 treatments so far, and I’m loving the results! Lauren and Destinee are awesome and super nice! The staff here at Ideal Image are always happy to help answer any questions you may have. I highly recommend getting your Laser Hair Removal at this location!

Lauren and Ashley were incredible helpful and efficient! I love the outcome!

Lauren was awesome and very informative!!

Always a great experience. Melissa and Destiny are fantastic and always so welcoming. Love not having to shave my armpits and bikini line!

Amazing experience. Margo is amazing and takes her time!!! Must do

Ideal Image always felt like an out of reach experience to make me feel better about myself. Turns out nothing is out of reach. The consultation was very easy and the provider went over everything. She made me feel normal. My first appoint went amazingly as well. Staff are phenomenal. Very knowledgeable about the procedure and they make sure you are very comfortable. This has been a wonderful experience and I recommend anyone who needs a self esteem booster to give this place a try!!

Amazing staff and always get you in and out quick!

*Update Technicians are so great, very considerate and professional. Everyone is also a great conversationalist! Still haven't created a watch TV option lol It would be really nice for the longer appointments to have some sort of tv, with headphones maybe even, to give the client something to occupy themselves and the technician a break from small talk. My tech was lovely to talk with but I can't imagine having to talk to people all day long (I was her last appointment) and I really could have used some really dramatic tv to keep my mind off the pain/tickling lol.

Courtney and Destiny are amazing Easy and fun relaxing

Nurse Margo is the best at Ideal Image Madison, 100 recommended

Most friendly people.😁

Margo did great job 5⭐️

I really don’t care for the sales technique. It seems high-pressure, and that just screams unprofessional for this type of industry. “Let me connect you to a Zoom call now” (um, why? I don’t need to see the person I’m talking to in front of a green screen!) “Here’s the price, how do you want to pay….”. My answer, I’m choosing not to.

**update Every single time I have been in recently I have had a great experience! Lauren is always friendly and welcoming. She makes me feel very comfortable and we have some great conversations. Destiny was very helpful with any questions I had at the desk and was friendly and knowledgeable about services. The ladies there are amazing! Keep up the great work! I will definitely be returning for more treatments in the future. I had a wonderful experience with Lauren! She made me feel so comfortable, asked about any concerns I had and tried to help me address them. I know at times treatments aren’t so pleasant, (beauty is pain) Lauren made everything a lot more enjoyable. She’s amazing!

Great care, wonderful nurses

I appreciate that you were able to do a Zoom consultation and your rep was very friendly. However, pulling together a quote took too long. It was awkward to sit there for 5 minutes while the pricing was assembled. Overall, I found pricing to be VERY complicated and non-transparent. The fact that the price got cheaper as I added more areas was confusing. And there were multiple promos that had different pricing for the same number of areas. I also didn't like that the touch up pricing was glossed over. Would have preferred more transparency and consistency around pricing in general.

I have not had a single bad experience yet. All of the nurses and front desk staff are warm and welcoming. Katie was my nurse today for my 5th or 6th treatment and she was so thorough and helped by talking to me the entire time. My appointments always start on time or close to. I never feel like I'm rushed through and all of the nurses take the time to ask if I have any concerns. I always recommend friends thinking about doing laser hair removal that they make it super easy here.

The person who did the coosculpting treatment apparently did the procedure wrong because the pain was so great that two days later I had to go to the emergency room. In my opinion, do not sign a contract with ideal image because if you want to stop the treatment you cannot claim or demand a refund and it only mentions that you must endure the pain that the treatment may cause, considering that this pain may take months to be relieved.

I am towards the end of my laser hair removal and the results are amazing. Everyone at Ideal Image was so professional and they make you feel comfortable, and yes it does hurt to get the laser hair removal but it’s all worth it.

Very nice! Everyone was very helpful. I really enjoyed my experience. Just need a touch up on the 11"s but otherwise great!

Lorna was very professional and made sure I was comfortable during my procedure

The staff were always very helpful and nice but I did 4 sessions of coolsculpting and didn’t see any results even after following instructions and waiting the weeks/ months for the results. It also was way more expensive then was originally advertised

** Google just alerted me that this review has received 1,000 views, so I am updating in June 2022 to say: I was in my 20s when I spent around 10k on laser hair removal, and I never recommend it to anyone anymore, ESPECIALLY Black and brown people. I was not fully educated in how the lasers work on melanated skin (and why that, in turn, makes the procedure very painful and a lot less likely to have lasting results). If you're SET on having it, do a small area first to test your tolerance and resist the upsell/discounts and pressure to add more areas. Once I was locked into my contract for multiple areas to be treated, I had no recourse. I actually went on to try to get a refund (not from this location; from the one who originally set up my contract), to no avail. My friend did successfully lodge a complaint to the Better Business Bureau (for predatory and fraudulent sales tactics) and get a refund. If you really want that hair removed, I support you. If you're on the fence: save your money and spend it on things that bring you joy instead 🙂 *** --------------------------------------------------------------------------------------- I can't say enough about how amazing this location is! All of the staff are so helpful and professional, the location is amazing (great shopping and dining for before/after the appointment), AND they use the newest and best lasers on the market. I transferred from a different Ideal Image to this one and after one treatment with the new laser I saw immediate and amazing hair reduction that I hadn't had before coming here. I wish I could give this location (and Jaymie, laser hair removal professional extraordinaire) 10 stars, I would absolutely recommend them to anyone interested in laser.

The people are helpful and understanding, but realistic pricing should be reflected on website to not portray "false" pricing. Showing real pricing and full discloser may save alot of people time in considering procedure. I was on board until the $70* price show on website for cool sculpting went to $3500 when I did my consult.

Margo was very informative an knew what she was doing.

Katie was wonderful!

Katie does an amazing job here! I went in for my 4th session for treatment and she was thorough in her questions as well as explanations. She was also training this day and had great positivity and conversation throughout. I also love the reception staff with their timeliness & friendliness. I will definitely will be requesting Katie for my remaining sessions 🙂

My specialist was super friendly and very knowledgeable. She made the experience easy and smooth with minimal discomfort.

Margo and Destinee were great! I will be back!

Margo was very easy to talk to she made me feel at ease when i voiced concern about forgetting my numbing cream. I really appreciate her compassion and making me comfortable during my appointment. I will be making all my future appointments with her.

Even though my consultant WASN'T there that i was supposed to see..Shannon and Lauren are my rock stars and they saved the day! I'll be back for sure 👍

Shannon and Lauren are awesome! So much fun and very efficient!

My laser treatment has been fabulous here and Margo and Shannon have been incredible!

I had my first laser hair removal session with Lauren at Ideal Image. Lauren was very personable and professional. She spent time initially going through the whole process and what to expect and answered my questions. I had used at home devices previously, but they don't come close to the intensity of the laser, and much of the application to my face was quite uncomfortable. Lauren worked with me to find a pace that made that part of the session more tolerable. She also warned me when she was treating an area that others typically found painful so I wouldn't be caught off guard. I felt like she was concerned about making the session as comfortable as it could be. She was very thorough and efficient, and I will definitely make sure I schedule with her for my future treatments.

Lauren was amazing and made this the easiest session ever!!

I’m not happy

Expert service and advise. Professional treatments and friendly staff. Medically trained and expert consultants.

Lauren was the best so far. She was compassionate and professional. I absolutely have to have her for the remainder of my services.

My nurse Margo was great! Am loving the results

ie was book

Absolutely amazed by my results! I’ve struggled with unwanted hair for…. Forever! The staff is awesome. I have to say Lauren stands out the most to handling my concerns, answering my questions and being accommodating. Amazing! 100% recommend!

They just make you feel so welcome and comfortable with your whole experience.

I was interested in finding out the prices, which the website gives you after you enter your information. I wasn't so interested in the 8 emails and 22 text messages (their system splits the messages up so it winds up being fragmented and your phone blows up) and the few calls I received after. It made me start ignoring this company altogether. It's WAY too much. I hope they consider looking at their system and way of doing things so potential customers don't feel overwhelmed before they even start. I'm going with someone else, this made me way too anxious.

I would not recommend the services at the Ideal Image in Middleton, WI. I was treated well until after they reopened after the COVID shut down. There was always a mix up on the number of treatments I had left for my full face laser hair removal, so I ended up getting one less than I was told. I should have just done the lip area as now I have more facial hair on my face and neck than I did before. The BBL did not work. I had one age/sun spot I wanted to remove and it looks the same as when I started. I was even told by one of the technicians that at my previous appointment, the technician missed concentrating on that spot. I spent a lot of money on these treatments only to be treated so poorly at the end. The phone receptionist was horrible. I don't think she ever gave me her right name whenever I called and on my last call I asked to have the manager call me. I never received a call. I even complained during my last appointment and the technician didn't seem concerned. I don't know why they take pictures of you at the appointments. I thought there would be a big reveal at the end to show how much improvement there was...well maybe because there was no improvement, they didn't want to show me. I would not recommend spending your money here.

The staff was very friendly and the clinician answered all my concerns in a professional easy going manner. I felt very comfortable and relaxed there.

Cheap, ineffective and inexperienced. The Botox needles got stuck in my skin, my nurse told me she thought they used cheap syringes. I usually get 50units, for my 1st visit I decided to up to 56units. I’ve had Botox dozens of times and know exactly what I need. During my appointment I told her that amt seemed lite. She said come back in 2wks if you need more. I found that to be an odd statement since I was getting 6units more than my usual. I am almost at 2wks and my movement is far below any of my previous appts at other places. I think this place is counting on inexperience and ppl are absolutely paying for units they aren’t getting. Buyer beware, you get what you pay for.

Stephanie and Shannon are the best!!

Margot was great! Treatment was quick. And I recommend underarm laser hair removal to everyone!

Margo is both fast and courteous 🤩

Lauren is especially great and thorough with hair removal!

Everyone who has provided my laser treatments has been friendly, professional, and capable. Lauren stands out for truly exceptional service! Prior to the start of service, my experience with the contracting process was rocky, including a charge that differed from the quote. However, everything since then has been positive, the results started faster than I expected, and I would recommend the service.

Terrible pushy sales person Alayna. Also, a heads up would be nice if you’re going to record your clients in a video call.

I had such a great experience with my tech today. I was getting a laser treatment and she kept checking how I was doing. She explained how the lasers work and everything. Very friendly, knowledgeable, staff! Highly recommend.

I always enjoy coming back, Destiny at check in and Margo as my technician were wonderful as always.

Lauren was amazing! Definitely recommend:)

Lauren is the most thoughtful, hardest-working nurse I've ever met. I've had the most enjoyable appointments with her and she is so incredibly thorough. I'll recommend her to everyone I meet...she's kind of the best 🙂

Katie was absolutely amazing!! She was very thorough, asked me how I thought my treatments were working and actually listened and we had some really good conversation during my visit. As always, the gals at the front desk were fabulously sweet when I walked in and when I was scheduling my next appointment before I left. You are doing it right! 4/8/2022: As always, from the moment I walked in everyone was very kind and welcoming. I was taken in for my appointment early and was out of there very quickly. Sarah was very professional and took her time to be sure I will get great results. The gals at the front desk were very helpful in scheduling. We joked and laughed...they were so nice! I can't say enough good things.

Margo and Shannon have prioritized my questions and concerns have gone the extra mile to get me in for my appointments in a timely matter!

Love going to this place. Appointments are so quick and easy and the staff make me feel so welcome and taken care of.

The nurse was awesome, one of the best I’ve had since starting treatments at Ideal Image.

Amazing staff- very informative and kind! Thank you to them for making this so easy!!!

What a complete JOKE!! I’m going for laser hair removal and was convinced to get the lifetime warranty to come in for touch ups for a lifetime. Just to find out after a year, you actually start having to make copays if you need a touch up. I spent $5,000 on this treatment! Funny, in other reviews the same things are happening to other people! If I would have known that I would have been more thorough about my thoughts on how they don’t get in some areas like they should! I’m beyond mad that they don’t tell you about the copays and what a way to screw people over. I will NEVER recommend this place to anyone! I will never come back for additional treatment either that I was planning on doing! Do NOT go here!!

Great service and on time!

I have been using Ideal Image of Middleton for years now and could not be happier! My permanent hair removal results are better than I thought possible. Everyone on staff is very warm and friendly. I love knowing my treatments are being done by a nurse. Very highly recommend!

Lauren is the absolute BEST! My laser hair treatment was a breeze and I appreciate the thoroughness and professionalism. Looking forward to the next treatment! Thanks Lauren 🙂

Valentin talked too long. I like to cut to the chase & get to the point. Also, he never called me back in an hour like he said he would.

Margo and Destine are awesome. I love these ladies and the service they gave me.

The sales person that signed me up knew about my vacation. I was specific about dates and where I was going (into the sun). She scheduled my appointment 2 weeks after I returned from vacation. I drove 45 minutes, waited 15 minutes for my appointment only to be told that I couldn't have the treatment. This follows unwanted, unordered skin care products that showed up at my house that ended up being a nightmare to return. This whole experience has been terrible. I even found the clinic/salon very desolate, barely professional and unconvincing on every level. I am extremely disappointed.

Margot was great!

Laura was my laser ist. It was such a fun visit today.

Love Lauren! She was very sweet and made me feel very comfortable during my procedure.

I am incredibly happy with the service at Ideal Image! My nurse Lauren was so personable, professional and made the experience way more enjoyable. She continuously ensured I was as comfortable as could be while also staying focused to the task at hand and completing my treatment as quickly as possible! I will be back for any treatments I look forward to getting in the future ❤️

Everyone here is so sweet and helpful! They make you feel so comfortable. Thanks Lauren!!

I didn’t have my appt yet and I already recommended this company to 4 others. The customer service was amazing- keep it up.

Clean, welcoming environment. Staff are wonderful - so friendly and make you feel right at home. Procedure was done efficiently and results have been great so far! Update: was there for my 4th appt today, and the staff are just as amazing as always. Procedure was fast and easy. I decided to book 2 more of the procedures they offer!

Lauren did an excellent job, taking time to make sure I was comfortable and checking my pain tolerance. She kept conversation going to distract me from the laser hair removal process and it went by so quickly! Thanks, Lauren!