Great experience! I had to stop treatment for some health problems and they readily reactivated my contract when I was well enough to return.

I spent almost an hour with Mikel via Zoom. She is so kind and full of knowledge. You are lucky to have her as your face of Ideal Image.

My Nurse was amazing. She was very thorough with my treatment areas and listened to my previous concerns. Am looking forward to seeing her next time

I had made an appointment for CoolSculpting on my inner and outer thighs. I had to wait 20 to 30 minutes after my scheduled time because they were running behind . During the initial video chat , when I first checked into CoolSculpting , the lady said it would take about three hours for this to do. So when I made the appointment I told them inner and outer. At the end of the appointment the worker asked me if there is anything else.. I said yeah I'm doing the outer thighs too and she said that they don't do them together that I'll have to set up an appointment for that. This should have been told to me in the first place. But I have no problem was coming again. The lady that did my point but was awesome and very thorough with explaining what was going on. The cold temperatures on my legs were no issue at all, but I can say the only bad thing about the appointment was the massage she had to do on the area after..oofta

Walking in and seeing beautiful Destinee made my day

I had the most amazing nurse help me Melissa. She is the best. Even though I was in pain because of the laser she made it so much better. She is the only person that can make me feel pain and I’ll still thank her for it. We have great conversations to distract me from the pain and she had me laugh. 1000% worth it if you have Melissa.

It was a very safe and comfortable space. I was very satisfied with my lips and the tech who applied it.

I had a virtual the first time the guy told me I needed to come so many the technician I had said less they would not charge me less money for my procedure so I am very upset about that, I could have went to Rockford I’ll instead of driving to Madison Rockford is a lot closer to my house

I’ve gone here for several treatments all have been great experiences! The staff is professional,courteous and eager to answer any questions I had. Definitely will be returning in the future for more treatments! 🙂

The service here was great! I finished my first round of laser hair removal and it went by quickly and painlessly! The nurses are professional and they're also easy to talk to. I definitely suggest going here for any noninvasive cosmetic needs you might have.

DO NOT SIGN THE CONTRACT! Please do yourself a favor and read the BBB reviews before signing up for treatments. They rush you to sign an agreement- and it’s 100% non refundable. EVEN if they cancel your appointments and you don’t get service. That’s right- you get to pay anyway. Already got my first bill and haven’t ever received a service…because they cancelled it but didn’t let me know…until I walked in the door. From the reviews and asking around - appointment cancellations without telling customers is common for this location. I’ve been waiting all week ( now it’s been almost 3 weeks) for customer service to call me back - no luck. I don’t suggest signing any sort of contract with them- I asked to cancel and apparently that’s not an option so beware of what you’re signing. Update 9/8- still no return call from the one person that can apparently help. I did get a call from some customer service number saying she can’t help but she’ll make notes on my file and tell someone to call me. They can’t give a number- to call, the person who sold me this can’t help, the shop can’t help. Sounds like I’m going to need a lawyer to get out of this mess. What a nightmare. Stay away

Everyone was welcoming and professional. My nurse was kind and walked me through the entire treatment. I had a great experience overall and I'll definitely be back! Update: I went back for another service, coolsculpting. I've wanted to do it for a long time. I had my outer thighs treated. The staff in Middleton was very knowledgeable about the treatment. They made sure I was comfortable and relaxed. I'm excited to see my results! I keep going back to Ideal, I've always been pleased with any service I've had.

THIS IS ONE OF THE WORST PLACE TO GO FOR TREATMENT. YOU WILL BE ASKED TO PAY BEFORE ANY SERVICE WHICH IS EXTREMELY SHADY. WHICH I SHOULD HAVE KNOWN BEFORE PAYING. AND WHEN YOU REFUSE THE SERVICE THERE WILL TREAT YOU SO RUDE. AND WON'T ANSWER YOUR CALLS. NOT A PLACE FOR BUSSINESS. So who ever out there is looking for BOTOX treatment this is not the place you want to go to. Before service I was told that I have to buy the units before hand which I paid 500$ but the service and unit I received for my treatment was only 240$. Which means I still have 260$. I was told someone will contact after me after I have call Idealimage more than 7 times on 12-29-2020 and was told someone will contact me in 3 days for Refund and not heard from anyone till the date.9/07/2021 Called several times for Refund always says someone will call you back. As of today 8/3/2021 NO ONE has CONTACTED OR CALLED ME. Nor have I seen any REFUND. So be careful when looking into treatment.This place is just absolute DUMPSTER not worth trying to get treatment at place like this. There are so many places that are more Responsible and Care what customers really want and doesn’t. SO BE CAREFUL BEFORE PAYING. JUST THE WORST PLACE IN WISCONSIN.

They made me feel very comfortable and answered all my questions. I was very satisfied with the work they did and explaining how everything works.

Very nice. Questions answered and explained great

I paid for Ultherapy in May, had an appt In June that was cancelled last minute due to a broken machine, I was rescheduled one month later (end of July), day before my appointment they called and said they would not have a technician that day, rescheduled me for late Sept and tried to get me in earlier. Called and said they could fit me in on Fri 8/27/21- I arrived, waited in the lobby for over a half hour. Then the machine broke in the room. There was no technical support, no one could help. Manager was off and they texted her- I was in the building for 1hr and 30min and never got my treatment. I asked for a refund. They told me someone would call me today, and I am still waiting for a call to get a refund!

Rebecca was super sweet and helpful!

My experience was very fast and my technician was very supportive of being able to take breaks if needed. She talked me through everything and chatted with me through the pain which helped a lot. The pain wasn’t fun but it wasn’t unbearable but i was super impressed how fast my tech was able to finish.

The procedure is extremely painful but the woman that did the procedure was so amazing. She took her time, waited for me To be ready and talked me through it. I would have never been able To do It without her.

I have had a lot of issues with laser appointments here recently. Issues with appointments getting cancelled, difficulty getting in in a timely manner. Frustrating considering how much money it costs.

I’m usually a pretty nervous person and she made me feel comfortable and was very informative.

Super happy with my experience!

Very nice! Everyone was very helpful. I really enjoyed my experience. Just need a touch up on the 11"s but otherwise great!

I’m not exactly sure anymore about my experience. After speaking with the representative, I kind of feel rushed because my primary area of concern is my under arms and bikini area touch ups & I was interested in possibly adding something for my legs. Now, I feel like I’m up to my neck in a brand new package just for my legs & will have to pay extra to get previously treated areas touched up. The previous treated area are under lifetime warranty, I guess. I don’t even know if I want any of it anymore. I may want to cancel my whole contract.

Was good all concerns and questions was addressed

UPDATE 7/20/21: After I wrote this review, Ideal Image commented on 7/13/21 stating someone would contact me within 48-72 hours. A week later and I STILL haven't heard from anyone! I have tried to contact Ideal Image to resolve this privately, but after many emails and phone calls with no response, I am going public with my complaints. I have been completely ripped off. I had the consultation and was told that I was a "perfect candidate" for laser hair removal. I paid for the full treatment package and had 9 treatments. After completing the 9th treatment, I has told I was an "untreatable patient." I have had ZERO improvement in my hair growth. I want a FULL refund!

Rebecca provided me with excellent service and always makes you feel very comfortable. Great personality as well! Will come back again for sure.

I love that everyone is so friendly

Had an appointment with confirmation email. When showed up door was locked and I called multiple times and knocked on the door. Come to find out they had a sick call and never told me my appointment needed to be rescheduled. They offered no compensation for the inconvenience, as I had hired childcare for the appointment that never happened, and informed me it's all I their contract. 20 minutes past my appointment I was offered to be fit in but needed to leave to pick up a child. Very disappointed.

Stephanie explained everything clearly and made me feel comfortable. Excited to see the results!

Melissa was amazing! She talked me through each step, gave great advice for between appointments, was highly knowledgeable, professional and kind! Thanks Melissa!

Sierra was FANTASTIC

The consultation went really well. I have great confidence in this establishment.

Stephanie was amazing. She took extra care around my tattoo on my ankle, which was extra appreciated. Great bedside manner, made me feel really comfortable and did a great job. Would love to have her as my nurse again. 💚

I was very pleased with everything. Great staff❤️

Stephanie was wonderful!!! Definitely wants to see her again for my laser hair removal.

I love my experience every time I come here!

Stephanie is super sweet and let's me know what she is doing to help ease my stress! Love her!

I was extremely nervous going in and Rebecca C was extremely professional and calmed my nerves. She was knowledgable with all the questions I asked and understood my hesitation with being a new laser girl! I actually requested to be scheduled with her for all my appointments. I thought that it would be painful, but to my surprise it was just fine! It was clean, professional, and timely! Well done Ideal Image! See you soon Ideal Image and Rebecca C!

Cierra is amazing!! Very professional and did a great job. LOVE having her as my tech

I had a great experience with Rebecca, She took the time to meet my needs on the service. She makes me feel that I could trusted her. It is a great feeling. I just waiting for expecting results.

Wonderful! Tammy Wyatt was very kind and easy to talk to.

From the first call with Corrine to the virtual meeting with Emily, it was a smooth, easy, and informative meeting! Emily discussed everything thoroughly and answered any questions. I'm very excited for my first appt!

I love Ideal Image, and Rebecca is the greatest! I’ve had the best experience with her services and she gets my Botox exactly how I like it (no movement). I highly recommend her and Ideal Image!!

Very professional, clean, courteous staff and knowledgeable.

I have had amazing experiences with all of the staff, especially Melissa! Would highly recommend

Today was my first time visiting Ideal Image med spa in Middleton Wisconsin. The space is clean and fresh and the staff is welcoming and very professional. I was having cool sculpting done and my nurse explained the procedure and made me feel comfortable the entire time. I will be coming back again and again!

Very painful, but results come with time. Very friendly staff, if only there was a pain-free method!!

So happy with the results I’ve had so far! Melissa does an amazing job every time and really listens and answers any questions I have!

Sara is AMAZING!! She really takes the time to get to know you and make you feel right at home. She is always happy to help in any way and is interested in your individual needs for your desired treatment! Everyone here is really great as I have also had other services with many of the providers, but Sara really stands out to me and is my personal favorite to see! Thank you Sara!

Sara is the best! Period! Especially if you do those private areas;) she is professional at what she does. I do hair removal for almost my whole body.

Taylor is very skilled & kept my best interests at heart

I have to say that I am less than impressed with ideal image. I was told my consultation would be at 5 PM. I left work early so I could attend this appt. I got a call a little after 5 o’clock, was told I would be put on hold for less than two minutes, then a consultant would pick up. However I was placed on hold for 18 minutes. I hung up and called back, only to get disconnected 2 more times. I was absolutely ready to give up this whole process, when I called back one more time. I was finally able to speak to a consultant 35 minutes after my initial appointment time. The consultant was wonderful, very helpful and understanding. Because of this amazing consultant I have decided to go ahead and book an appointment with ideal image. However my first impression is very poor, and my expectations frankly are low. The client communication is abysmal.

The cool sculpting experience was fun

Too expensive even with the discount would have been $1450 for chin and upper lip, this was with a zoom call, where they likely could not even see what hair I had or didn't. Larger discounts if you spend even more on more areas, is what they said. The extra "copays" of $25 per visit, that would need to be paid after the Lifetime guaranteed treatment is done, was quickly- -very quickly-- mentioned. I had to ask what the copay charge would be. Definitely not open and honest about those costs. The initial lady who called me (right after I entered information online!) said," oh we guarantee that our treatments will kill the hair folicle". She did not indicate it could be 12-18 months and then I'd still be paying $25 per visit, for my "lifetime guarantee" visits. All of this makes the company sound deceitful and dishonest.

The nurse was very knowledgeable, polite & made me feel comfortable with my treatment

Everyone was very nice, especially my nurse Heather.

I’ve been to this location for two different services and have loved my experience & results. I recommend them to family & friends. The last time I was in Rebecca made me feel super at ease & comfortable & even distracted me through positive conversation during the service.

Stephanie took her her time to make sure that i stayed as comfortable as possible during my laser treatment. Im in the process of full leg treatments and any little trick that will help with pain she accommodates to. Very much appreciated, thank you!

Top-notch professional service from skilled, educated staff. I have gotten laser done on my face and legs with outstanding results. Highly recommended.

I've been to Ideal Image twice now for my laser hair removal. The woman that has helped me both times has made me feel very comfortable. She is fast and efficient! I would recommend anyone wanting laser hair removal to try Ideal Image.

I absolutely love my appointments with Ideal Image. They are so kind, professional, and make each session easy and fun!

Very friendly and welcoming.

First I want to say that the staff at Ideal Image are absolutely lovely and professional. Sadly, I paid more than $2000 for a package of two coolsculpting treatments, one in August '20 and the other in October '20. I drink about 2 liters of water every day, exercise regularly, get adequate sleep, take care of my diet. Despite my lifestyle and the amount of time that has passed, I have seen absolutely zero results as proven by the comparison photos taken at Ideal Image. Pretty disappointing, unfortunately they said the only thing they could do for me was schedule a follow-up for further out, and I'm scared of what will happen if I see zero results at my next follow up.

Very friendly and I received results very quickly.

Always great and fast service. Very professional.

I am just so consistently disappointed with this place. Admittedly, I've tried much of what they offer and therefore always have a running balance of treatments. They can't ever book anything right OR track which treatments you've used up. It really is a joke of an operation - and does not inspire confidence at all. Definitely considering booking all my treatments elsewhere in the future, and I'd advise you to the same to avoid the guaranteed headaches that will come along with your experience.

Be careful. Before you consider Ideal Image for any type of services you can contact me I will tell you my documented stories and lost with this center. sahar_javadii is my snapchat.

I’ve been getting laser hair removal here after a friend recommended it. It’s very much worth the price and I’ve been having great results. The staff is always very friendly and helpful and has been great through all the COVID shut downs and changes.

Excellent experience. The well trained staff was knowledgeable and professional. This was my second BBL treatment. Had excellent results!

I started my laser hair removal treatments this year! Setup with Molly was super easy, friendly and professional. Sara was the nurse who completed my first treatment, she was also super friendly, answered my questions, and talked with me through the treatment which distracted me from the mild discomfort of the laser (seriously not bad at all!). The location also had a great vibe and was very clean (Covid friendly). I’m looking forward to the rest of the sessions to complete my hair removal!

I loved my experience here! It was very easy to book an appointment. The staff was so knowledgeable and friendly. I will be coming back for multiple treatments! I would highly recommend!

I sincerely request people who see my review to rethink when they try Ideal Image. Get quote from other centers and compare with Ideal Image prices. Ideal Image is too expensive with poor services. Let me give you one example: bikini area laster is 2500 dollars per 8 sessions and you need tp pay all first or apply to loan from lending.ally. Once you paid or signed agreement for loan, there is no way to cancel it. 2500 dollars per 8 mean more than 300 dollars per session. It is twice as much other centers charge you for the same service. Hope it keeps you from becoming next Ideal Image victim. Please, spread this to as many people as you can as I am doing to minimize the victim size and finally to shut down this center.

Everyone was amazing! So friendly, welcoming, and professional! Such a great experience! I will be back again and again!

Ciara, is great!!! Very professional but comforting at the same time.

Great experience. Good results. And Rebbeca is wonderful and made me feel very comfortable.

Michelle Wallace was great with on-boarding for services and Rebecca Carnes the technician was very professional and friendly.! Would recommend.

Quiet calm and friendly

Very exciting, good customer service

Love this place! The services provided and the professionalism of staff go above and beyond what is expected. I will never stop coming here. I tell everyone that will listen to go now and book their consultation! The only thing to regret is not doing it sooner.

Brenda is very pushy in sales. Im not sure why money has to be paid upfront before even going to clinic. Also why services need to be prepaid at all. Seems kind of shady. I really wanted to try this place, but she gave me a desperate vibe and when I said I needed to think about it, she immediately went from smiling to straight faced aggressive. She legit said "why do you think you will get better pricing somewhere else?!" "How long is it going to take you to think about it, because this price is only good for today!?

I've been very happy with the laser hair removal services I've received. I am in and out very quickly. The staff has always been extremely friendly and have been taking covid precautions very seriously. I feel totally comfortable and safe with this business.

Very professional services and quality care.

The staff at Ideal Image are welcoming and make an otherwise unpleasant treatment (laser hair removal) very bearable and seamless! They do a great job at making guests feel comfortable when discussing and/or doing treatments.

Great customer service and always does a wonderful job with my procedures!! Very professional and clean environment! Love this place!! Been a client for over 5 years!

COVID procedures made me feel safe, the staff was kind and courteous. Overall it was a very pleasant experience!

My first time ever doing hair removal. I’ve done a few treatments so far and I already have amazing results.

I spent the better part of the last 3 years receiving laser hair removal treatments, and couldn’t be happier with the results. I found the staff to be friendly, and scheduling to be accommodating. The procedure itself isn’t necessarily pleasant, but it isn’t too bad - and it is completely worth it in the end! I’ve overall saved money at this point from eliminating waxing appointments and shaving cream, and I never have to worry about when the last time I shaved was before getting into a swimsuit or a dress or a tank top. Would highly recommend!!

I had a very bad experience with your services.

Always go out of the ay to ensure quality and very kind people.

I had the worst Botox experience in my whole life. They don't have professional doctors, and the nurses have low experience. The Botox I had not only fixed my wrinkles but also I got some extra wrinkles. I wish I could give -5 stars.

I had the worst Botox experience in my whole life. They don't have professional doctors, and the nurses have low experience. The Botox I had not only fixed my wrinkles but also I got some extra wrinkles. I wish I could give -5 stars

It was fun the coolsculpting procedure was literally painless. It’s been really quick and easy.

I had a wonderful experience. The free consultation was very helpful and my nurse did a great job. There was no swelling or bruising.

—PLEASE READ— Nurses were great and staff in the clinic were professional. Unfortunately I found out that my skin was too sensitive for the laser (it hurt too much for me to handle) and I decided to cancel my plan. I was told to contact my sales rep and I told her that I wanted to cancel my plan. It has been over TWO WEEKS and she has not replied! I’ve also received another charge to my card. I’ve asked her to cancel my plan, and autopay and remove my card from my account but NO REPLY. I feel like it’s impossible to cancel. It’s a total nightmare. I don’t know what to do. :’( If you are considering getting laser hair removal I DO NOT RECOMMEND ideal image. If you’re like me and find out that it’s not for you they make it impossible to quit. 🙁 EDIT: STILL NO REPLY. So I ended up calling my bank to dispute the last charge and block any further charges from them. >:( 2ND EDIT: See how there’s a reply that they’d contact me in 72 hours. NO ONE HAS CONTACTED ME.

WAYYYY too expensive, bad reviews, and to claim you have a lifetime guarantee but then add a fee to use it is ridiculous!

Fantastic! I can’t say enough good about Ideal. Exceptionally talented people here.

Absolute TERRIBLE customer service and service in general. I have been calling and emailing Ideal Image for months (about 5 months now) because I am very unsatisfied with my treatment results. For paying a pretty penny, you would think the outcome would have been better. I keep calling and they say that they are "escalating" but nothing has been done. I would not recommend this place to anyone.

Friendly staff, clean working space, courteous, professional, and true to their word

High pressure sales pitch, booked an appointment and its been 10 days and haven’t heard back from anyone to schedule an appointment. Update: after scheduling me (without a true consultation, they determined a day before my procedure that I actually was NOT a candidate. 3 weeks later, I still had not received my $2500 refund. I did quickly get it returned after I hired a lawyer.