The people are helpful and understanding, but realistic pricing should be reflected on website to not portray "false" pricing. Showing real pricing and full discloser may save alot of people time in considering procedure. I was on board until the $70* price show on website for cool sculpting went to $3500 when I did my consult.

Margo was very informative an knew what she was doing.

Katie was wonderful!

Katie does an amazing job here! I went in for my 4th session for treatment and she was thorough in her questions as well as explanations. She was also training this day and had great positivity and conversation throughout. I also love the reception staff with their timeliness & friendliness. I will definitely will be requesting Katie for my remaining sessions 🙂

My specialist was super friendly and very knowledgeable. She made the experience easy and smooth with minimal discomfort.

Margo and Destinee were great! I will be back!

Margo was very easy to talk to she made me feel at ease when i voiced concern about forgetting my numbing cream. I really appreciate her compassion and making me comfortable during my appointment. I will be making all my future appointments with her.

Even though my consultant WASN'T there that i was supposed to see..Shannon and Lauren are my rock stars and they saved the day! I'll be back for sure 👍

Shannon and Lauren are awesome! So much fun and very efficient!

My laser treatment has been fabulous here and Margo and Shannon have been incredible!

I had my first laser hair removal session with Lauren at Ideal Image. Lauren was very personable and professional. She spent time initially going through the whole process and what to expect and answered my questions. I had used at home devices previously, but they don't come close to the intensity of the laser, and much of the application to my face was quite uncomfortable. Lauren worked with me to find a pace that made that part of the session more tolerable. She also warned me when she was treating an area that others typically found painful so I wouldn't be caught off guard. I felt like she was concerned about making the session as comfortable as it could be. She was very thorough and efficient, and I will definitely make sure I schedule with her for my future treatments.

Lauren was amazing and made this the easiest session ever!!

I’m not happy

Expert service and advise. Professional treatments and friendly staff. Medically trained and expert consultants.

Lauren was the best so far. She was compassionate and professional. I absolutely have to have her for the remainder of my services.

I have done six treatments so far, and I’m loving the results! Margo and all of the staff here at Ideal Image are very nice. They are always happy to help answer any questions you may have. I highly recommend getting your Laser Hair Removal at this location!

My nurse Margo was great! Am loving the results

ie was book

Absolutely amazed by my results! I’ve struggled with unwanted hair for…. Forever! The staff is awesome. I have to say Lauren stands out the most to handling my concerns, answering my questions and being accommodating. Amazing! 100% recommend!

They just make you feel so welcome and comfortable with your whole experience.

I was interested in finding out the prices, which the website gives you after you enter your information. I wasn't so interested in the 8 emails and 22 text messages (their system splits the messages up so it winds up being fragmented and your phone blows up) and the few calls I received after. It made me start ignoring this company altogether. It's WAY too much. I hope they consider looking at their system and way of doing things so potential customers don't feel overwhelmed before they even start. I'm going with someone else, this made me way too anxious.

I would not recommend the services at the Ideal Image in Middleton, WI. I was treated well until after they reopened after the COVID shut down. There was always a mix up on the number of treatments I had left for my full face laser hair removal, so I ended up getting one less than I was told. I should have just done the lip area as now I have more facial hair on my face and neck than I did before. The BBL did not work. I had one age/sun spot I wanted to remove and it looks the same as when I started. I was even told by one of the technicians that at my previous appointment, the technician missed concentrating on that spot. I spent a lot of money on these treatments only to be treated so poorly at the end. The phone receptionist was horrible. I don't think she ever gave me her right name whenever I called and on my last call I asked to have the manager call me. I never received a call. I even complained during my last appointment and the technician didn't seem concerned. I don't know why they take pictures of you at the appointments. I thought there would be a big reveal at the end to show how much improvement there was...well maybe because there was no improvement, they didn't want to show me. I would not recommend spending your money here.

I had a wonderful experience with Lauren! She made me feel so comfortable, asked about any concerns I had and tried to help me address them. I know at times treatments aren’t so pleasant, (beauty is pain) Lauren made everything a lot more enjoyable. She’s amazing!

The staff was very friendly and the clinician answered all my concerns in a professional easy going manner. I felt very comfortable and relaxed there.

Cheap, ineffective and inexperienced. The Botox needles got stuck in my skin, my nurse told me she thought they used cheap syringes. I usually get 50units, for my 1st visit I decided to up to 56units. I’ve had Botox dozens of times and know exactly what I need. During my appointment I told her that amt seemed lite. She said come back in 2wks if you need more. I found that to be an odd statement since I was getting 6units more than my usual. I am almost at 2wks and my movement is far below any of my previous appts at other places. I think this place is counting on inexperience and ppl are absolutely paying for units they aren’t getting. Buyer beware, you get what you pay for.

Stephanie and Shannon are the best!!

Margot was great! Treatment was quick. And I recommend underarm laser hair removal to everyone!

Margo is both fast and courteous 🤩

Lauren is especially great and thorough with hair removal!

Everyone who has provided my laser treatments has been friendly, professional, and capable. Lauren stands out for truly exceptional service! Prior to the start of service, my experience with the contracting process was rocky, including a charge that differed from the quote. However, everything since then has been positive, the results started faster than I expected, and I would recommend the service.

Terrible pushy sales person Alayna. Also, a heads up would be nice if you’re going to record your clients in a video call.

I had such a great experience with my tech today. I was getting a laser treatment and she kept checking how I was doing. She explained how the lasers work and everything. Very friendly, knowledgeable, staff! Highly recommend.

I always enjoy coming back, Destiny at check in and Margo as my technician were wonderful as always.

Lauren was amazing! Definitely recommend:)

Lauren is the most thoughtful, hardest-working nurse I've ever met. I've had the most enjoyable appointments with her and she is so incredibly thorough. I'll recommend her to everyone I meet...she's kind of the best 🙂

Katie was absolutely amazing!! She was very thorough, asked me how I thought my treatments were working and actually listened and we had some really good conversation during my visit. As always, the gals at the front desk were fabulously sweet when I walked in and when I was scheduling my next appointment before I left. You are doing it right! 4/8/2022: As always, from the moment I walked in everyone was very kind and welcoming. I was taken in for my appointment early and was out of there very quickly. Sarah was very professional and took her time to be sure I will get great results. The gals at the front desk were very helpful in scheduling. We joked and laughed...they were so nice! I can't say enough good things.

Margo and Shannon have prioritized my questions and concerns have gone the extra mile to get me in for my appointments in a timely matter!

Love going to this place. Appointments are so quick and easy and the staff make me feel so welcome and taken care of.

The nurse was awesome, one of the best I’ve had since starting treatments at Ideal Image.

Amazing staff- very informative and kind! Thank you to them for making this so easy!!!

What a complete JOKE!! I’m going for laser hair removal and was convinced to get the lifetime warranty to come in for touch ups for a lifetime. Just to find out after a year, you actually start having to make copays if you need a touch up. I spent $5,000 on this treatment! Funny, in other reviews the same things are happening to other people! If I would have known that I would have been more thorough about my thoughts on how they don’t get in some areas like they should! I’m beyond mad that they don’t tell you about the copays and what a way to screw people over. I will NEVER recommend this place to anyone! I will never come back for additional treatment either that I was planning on doing! Do NOT go here!!

Great service and on time!

I have been using Ideal Image of Middleton for years now and could not be happier! My permanent hair removal results are better than I thought possible. Everyone on staff is very warm and friendly. I love knowing my treatments are being done by a nurse. Very highly recommend!

Lauren is the absolute BEST! My laser hair treatment was a breeze and I appreciate the thoroughness and professionalism. Looking forward to the next treatment! Thanks Lauren 🙂

Valentin talked too long. I like to cut to the chase & get to the point. Also, he never called me back in an hour like he said he would.

Margo and Destine are awesome. I love these ladies and the service they gave me.

The sales person that signed me up knew about my vacation. I was specific about dates and where I was going (into the sun). She scheduled my appointment 2 weeks after I returned from vacation. I drove 45 minutes, waited 15 minutes for my appointment only to be told that I couldn't have the treatment. This follows unwanted, unordered skin care products that showed up at my house that ended up being a nightmare to return. This whole experience has been terrible. I even found the clinic/salon very desolate, barely professional and unconvincing on every level. I am extremely disappointed.

Margot was great!

Laura was my laser ist. It was such a fun visit today.

Love Lauren! She was very sweet and made me feel very comfortable during my procedure.

I am incredibly happy with the service at Ideal Image! My nurse Lauren was so personable, professional and made the experience way more enjoyable. She continuously ensured I was as comfortable as could be while also staying focused to the task at hand and completing my treatment as quickly as possible! I will be back for any treatments I look forward to getting in the future ❤️

Everyone here is so sweet and helpful! They make you feel so comfortable. Thanks Lauren!!

I didn’t have my appt yet and I already recommended this company to 4 others. The customer service was amazing- keep it up.

Clean, welcoming environment. Staff are wonderful - so friendly and make you feel right at home. Procedure was done efficiently and results have been great so far! Update: was there for my 4th appt today, and the staff are just as amazing as always. Procedure was fast and easy. I decided to book 2 more of the procedures they offer!

Lauren did an excellent job, taking time to make sure I was comfortable and checking my pain tolerance. She kept conversation going to distract me from the laser hair removal process and it went by so quickly! Thanks, Lauren!

Laser hair removal has worked great. The nurses are wonderful too. Thanks Lauren.

Sooo i wish I can describe in words how AMAZIIING Lauren IS but I don’t have enough words😓 she is awesome, beautiful personality She made me feel so comfortable doing my full body Laser treatment. She was talkative but not to the point of you wanting to shut her up 😂 I felt as of she did not miss a spot. My first laser appointment I was disappointed but Lauren did it for me. Thanks for having her apart of your team.

Margo was Professional, efficient, and thorough!

Lauren, Shannon, Destinee these ladies are awesome great customer service. They made me feel very comfortable. Overall amazing experience. Thank you ladies

It was great experience thank u

Nurse Lauren is the best one! Very professional!

Lauren D. was so amazing! I definitely recommend scheduling with her. She was so thorough and knowledgeable—I know I got my money’s worth. I will be back to see her again!

Excellent

Lauren (nurse) and Shannon (receptionist) are awesome! I went in for my first laser removal appointment and they both made me feel welcomed and put me at ease. Though I was nervous, Shannon was very kind and professional and checked me in as soon as I walked into the clinic. Lauren took me in right away and went through the whole process with me before getting started. She answered all the questions I had and she also explained everything to me while she was doing it which was a huge relief; there was always a sense of security and never any confusion as to what was happening on my end. My entire visit was less than an hour and it felt personalized and professional. It left me excited for my next visit!

Amazing experience! Amazing ladies! Amazing place! Lauren and Shae are so sweet and fun! 10/10, your experience here will be nothing short of great 🙂 Lauren made me feel so beautiful and was such a happy lady

Lauren is amazing!

Lauren Tarrolly was absolutely amazing through the whole process! I will definitely be scheduling with her from now on. There is always a bit of pain involved but it was quick and as comfortable as it possibly could be. I am also seeing incredible results after just my first visit (doing a Brazilian), so I’m excited to see what it looks like at the end of the treatment!

I would not want to recommend Ideal Image to a friend, because no one took note of my last message or replied to my requests. I wouldn't want my friend to be treated like I was.

Pleasant and friendly nurse, she listened to my expectations and previous experiences.

Paid alot of $$ and see no difference, just disappointed 😒

I'm happy with your location. Staff is always helpful and friendly. The waiting area and rooms are always clean. I would highly recommend

This was amazing they made my whole experience so easy and enjoyable. I had Lauren help me today and she made the whole experience so nice and smooth :). If I need any other services I’m coming back and asking for her 🤍

My experience with Ideal image has been amazing! Shannon Schmelzer, to name a few, has been outstanding as she helped me when I had to cancel and reschedule appointments and went out of her way to make sure I could get in on my day off, even texted and emailed me options..now that is what I call excellent customer service!! My treatments have always been perfect as well! Thanks Shannon and all of the nurses at the Greenway location for always being A++++++!

Always a good experience and very friendly

Not a good experience. Called them twice to cancel my membership, but they continue to charge me for it.

Seems weird to post 5 stars when my experience didn't start off the best but the team at Ideal Image Madison came together tonight and really went above and beyond. I'm incredibly grateful for everything Shannon and Destiny did, the customer service they provided is something that often gets lost in todays world. Lastly, Lauren Gamer was amazing from start to finish! She talked me through the process every step of the way and her level of detail far exceeded my expectation. You have a gift Lauren, thank you providing such care and humor through the work you do.

First time treatment and after talking to the nurse for 5 mins all the nervousness went away!! Super helpful and informative! Excited for session #2!!

Waste of money. No results.

Such a lovely staff!

Margo did great today with laser hair removal!! Thanks I.I.!

The staff is wonderful. Destinee was very friendly and Margo was fantastic at making me feel at ease during the procedure.

I had a great experience. The staff was friendly and informative. They took good care of me and answered all my questions.

Rebecca has taken care of me on all three so far of my visits and I feel like I'm so well taken care of. Thoroughly informed about the service pre during and post. All of the front desk encounters have been really welcoming and cherry as well. Generally a really informed and lovely staff. The space itself is definitely clean and exactly what you'd want in a space providing medical services and such. I'll keep coming back!

Sarah was great to work with.

So happy I decided to do laser hair removal. Super effective just after one session and the nurse made me feel as comfortable as possible. Super professional and quick.

Everyone was welcoming and professional. My nurse was kind and walked me through the entire treatment. I had a great experience overall and I'll definitely be back! Update: I went back for another service, coolsculpting. I've wanted to do it for a long time. I had my outer thighs treated. The staff in Middleton was very knowledgeable about the treatment. They made sure I was comfortable and relaxed. I'm excited to see my results! I keep going back to Ideal, I've always been pleased with any service I've had. Jan 2022 - I had laser hair removal and everything went smoothly. The staff explained everything well and I'm excited to see my results. Ideal Image is my go to for all my medical spa treatments!

I won’t go anywhere else! Absolutely love it here. Amazing deals, professional and do a great job.

Everyone nice and informative. Services were great!

I was extremely nervous going in and Rebecca C was extremely professional and calmed my nerves. She was knowledgable with all the questions I asked and understood my hesitation with being a new laser girl! I actually requested to be scheduled with her for all my appointments. I thought that it would be painful, but to my surprise it was just fine! It was clean, professional, and timely! Well done Ideal Image! See you soon Ideal Image and Rebecca C!

The ladies working were fantastic. Very kind and friendly. The office was clean and welcoming. They had precautions set in place for COVID. The staff got me in and out for my appointment. Looking forward to my results 😍

Really good experience with laser hair removal, and really nice staff too! Totally worth it to not spend extra time shaving and to have a more effortless routine. Thank you!

I had so many questions before I scheduled my laser hair removal. I was nervous but excited at the same time. Destiny is very knowledgeable and answered all my questions and really put me at ease. Keep her around! She is a gem.

I was so nervous about scheduling a laser hair removal appointment, but the receptionist Destinee made me feel so welcome, and answered every single question I had. Keep her around, she amazing at her job.

Destinee was professional at the front desk. Sarah was the nurse who helped me and was very knowledgeable, gentle and patient with me. Happy with my service today

Rebecca was amazing! She helped me through my whole coolsculpting process and gave me things to help with the pain. I recommend her

I have been hearing good things about this place for a long time and have always wanted to get lip fillers but was way to nervous to stop in. I was in the Middleton area and decided why not. I was greeted as soon as I walked in the door by a lovely lady who’s name was Destinee! She answered all the questions I had and made me feel so comfortable! Definitely recommending friends!

Great laser hair removal session! Rebecca was very attentive to my anxiety and pain tolerance. Destinee was so helpful telling me about other services included in my package. I feel so relieved & comfortable after my first session.

I have been going here for a while now and I can honestly say they are great...!!! Today I had a lot of questions and Sara helped with those question. She made me feel very comfortable and conversation was great in my visit. Destiny at the front desk was super and very up beat, which is great these day. I would recommend this place to anybody. They are very professional clean and honest. If I could give a 10 stars I would, seriously!!👍👍👍

Well Ideal Image is really QUICK to make a sale but really SLOW to deliver the services purchased. I had a problem with the right side of my chin popping off during coolsclupting so it was never completed. They said they would call me to fit me in. But that was weeks ago and no call. I’m thinking about asking for my money back for the ultherapy that I am supposed to get but that no has scheduled yet.