Vancouver (Granville)

4.0 /5
1,602 surveys
2825 Granville Street
Vancouver, British Columbia V6H 3J4
778-655-1852

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -6:00pm
Tue9:00am -8:00pm
Wed9:00am-8:00pm
Thu 9:00am-8:00pm
Fri 9:00am-6:00pm
Sat9:00am-5:00pm

ADDRESS

2825 Granville Street
Vancouver, British Columbia V6H 3J4
778-655-1852

Our South Granville MedSpa is located on Granville and 13th next to TD bank. Only a ten minute drive from Downtown Vancouver and easily accessible via Translink, we are surrounded by unique designer boutiques and the top rated gourmet restaurants. Lovers of fine art or beautiful interiors will equally be delighted by the many galleries, antique collections and designer décor stores across the neighbourhood. After your treatment, you can enjoy a cup of coffee and pastry while getting inspiration from one of the many attractions in South Granville.

Our Registered Nurses have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting, Ultherapy, and BroadBand Light Therapy.

Our staff is always willing to talk about whatever concerns you may have – small, big, or anywhere in-between. Call or drop into Ideal Image Granville, we’d love to meet you!

3.4/5
3.4 /5
126 Reviews

Google
4.0/5
Feb 1, 2020
Google Ideal Image
I would rate 1-star to the previous management (Farshad) who was such an irresponsible and unaccountable person. Whereas the new management (Sidney) has been doing a great job. I really appreciate all she has done for me.
Google
5.0/5
Jan 25, 2020
Google Ideal Image
Amazing results and Very professional employees !
Google
5.0/5
Jan 24, 2020
Google Ideal Image
Staff are great! Very friendly and accommodating. The nurse who does my laser hair removal is professional and knowledgeable. Definitely recommend them!
Google
1.0/5
Jan 23, 2020
Google Ideal Image
What a joke in both professionalism and cost. By all means go for a consult but then do yourself a favor and also go to Vancouver Laser and Skin Care Centre and you'll understand the difference in service and price. Don't fall for their discounts and packages, they're really not that great.
Google
5.0/5
Jan 18, 2020
Google Ideal Image
Staff is super friendly and helpful, the nurses dealing with my treatments were Great!!
Google
1.0/5
Jan 7, 2020
Google Ideal Image
Scam, rude, pushy. Laser hair removal is not that much.
Google
2.0/5
Jan 6, 2020
Google Ideal Image
The nurse was abrupt and rushed
Google
5.0/5
Nov 30, 2019
Google Ideal Image
The people here are thorough and professional. They put you at ease. It may be pricey, but it is so worth it. I don't have to shave anymore and I love it!
Google
5.0/5
Nov 29, 2019
Google Ideal Image
Everyone at ideal image is always super welcoming and helpful. Making sure you’re not feeling extreme pain during a treatment.
Google
5.0/5
Nov 29, 2019
Google Ideal Image
Great experience here. Friendly staff and the treatments are worth it!
Google
5.0/5
Nov 28, 2019
Google Ideal Image
Excellent staff, fair prices and quick and painless treatments. Highly recommended!
Google
5.0/5
Nov 23, 2019
Google Ideal Image
Great service here! ✨🙌🏽
Google
5.0/5
Nov 23, 2019
Google Ideal Image
All the staffs are great and helpful here! I’m glad to see the good result too.
Google
5.0/5
Nov 22, 2019
Google Ideal Image
👌Best treatment ever~ very professional.
Google
5.0/5
Nov 22, 2019
Google Ideal Image
Great session with Jessica today! Thanks guys 😁
Google
5.0/5
Nov 22, 2019
Google Ideal Image
Had a great experience here during my consult with Tami. She was very knowledgeable and wasn't pushy about anything. Definitely recommending seeing her if you're thinking about heading here!
Google
5.0/5
Nov 20, 2019
Google Ideal Image
Although the treatment can be painful, I actually look forward to my appointments here. I have only had positive experiences all around - from the receptionists, the nursing staff, and on the sales end as well. I just finished my 8th session on my underarms (only one more to go!) and I am very pleased with my results. I've only shaved 3-4 times since I started my treatments over a year ago. I love not having to limit my outfit choices because I forgot to shave! The nurses are great and always talk thru the treatments with me. I'm now considering treating my legs as well!
Google
5.0/5
Nov 19, 2019
Google Ideal Image
Fast and easy
Google
5.0/5
Nov 19, 2019
Google Ideal Image
I have been going to this location for a year now and have gotten great results. I would highly recommend them. Also the staff is very friendly.
Google
5.0/5
Nov 18, 2019
Google Ideal Image
Great people, great service, makes a painful trip as pleasant as possible 👍🏼
Google
5.0/5
Nov 18, 2019
Google Ideal Image
Maria is one of the best laser technicians. She’s fast and knowledgeable. Ideal Image is so accommodating and I’ve had a really great experience here.
Google
5.0/5
Nov 18, 2019
Google Ideal Image
Had such a great experience at Idea Image! Such knowledgable and friendly staff - I highly reccomend speaking with Tami about their treatments.
Google
5.0/5
Nov 17, 2019
Google Ideal Image
Great experience from start to finish. Can’t wait for my next treatment!
Google
5.0/5
Nov 16, 2019
Google Ideal Image
The nurses here are very knowledgeable and friendly!
Google
5.0/5
Nov 15, 2019
Google Ideal Image
Great results so far! Staff are friendly and accommodating if I have to reschedule.
Google
5.0/5
Nov 15, 2019
Google Ideal Image
Professional service and great results.
Google
5.0/5
Nov 15, 2019
Google Ideal Image
Absolutely love the results ! Honestly amazing staff and wonderful experiences !
Google
1.0/5
Nov 13, 2019
Google Ideal Image
i might have clicked one of their links one time but have gotten over 10 calls/voicemails and emails over the course of MONTHS enthusiastically asking if im interested and if i'd like to book a consultation i actually bought a groupon for another laser centre in which two of my friends had recently just finished their final treatment with great results and was deciding to go there (i cross referenced while posting this and the other clinic had a few one star reviews just because they tend to be too busy to pick up or return your call sometimes, but hey that's better than permanent laser burns) the eagerness and sales tactics from ideal image really threw me off and gave such bad shady vibes and no matter how many times i block or unsubscribe now looking at the reviews, i can get why they are so unsettlingly eager and spammy & im glad i followed my instinct
Facebook
1.0/5
Nov 8, 2019
Facebook Ideal Image
Do not go here !! They don’t know what they are doing
Facebook
1.0/5
Nov 8, 2019
Facebook Ideal Image
If you want scars and burns go here
Google
1.0/5
Nov 8, 2019
Google Ideal Image
Don't go here unless you want to take the risk of being seriously burned, and want scars all over you for the rest of your life. WOULD NOT RECOMMEND Wouldn't even recommend to my worst enemy
Google
1.0/5
Nov 8, 2019
Google Ideal Image
Terrible service and lack of accountability for care of patients. Acquaintance of mine went 5 months ago and she gave me an update on her experience at Ideal Image. For the affordable treatment cost of $7,000 dollars she was treated to painful burns, scarring and discolouration covering her bikini area and entire lower portion of my legs. This scaring has been permanent for her. And she has been told by a dermatologist that is nothing topical that can be used to help regain the colour pigmentation in the scarred areas.
Google
1.0/5
Nov 8, 2019
Google Ideal Image
Saw another customer's photos of the scars she recieved from this place. Ideal Image appears to be a threat to customers' health. Do not recommend going here. Be safe. Your health is not worth jeopardizing.
Google
1.0/5
Nov 8, 2019
Google Ideal Image
Staff are nice although some nurses do not have the same skill level as others. I was burnt on my face in three different places because of a new nurse during my final treatment. I was blamed and told the scar would go away... with no further ownership of the situation. I emailed head office and received no response.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
DO NOT GO HERE. THEY WILL BURN YOU.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
this place needs to be shut down immediatly.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Do not go here unless you want to be scarred for life! So scary, this business should be shut down.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
awful place, staff doesn’t know what they’re doing nor do they own up to being terrible.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Just seen the image going around of the woman they burned and scarred I will never understand how people can do work like that and live with themselves it’s disgusting. DO NOT GO HERE!!!
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Terrible place, awful service, techs don’t know what they are doing
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Unprofessional and Fraser health should really be Investigating
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
This company is highly neglectful, I'm appalled by the lack of care for their clients. Please spare yourself the permanent scarring and use another company. Ideal Image, you should be ashamed of yourself
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
ruined someone’s life through improper/untrained laser treatment, please carefully read the waiver before coming to this “spa”
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Horrible job. And bad customer service.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Don’t know what they’re doing and left tons of scars on poor girl and won’t own up too it. A joke of a company.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
do not reccomend ideal image at all!!!
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Awful. They do not care about their clients, nor do they know what they’re doing. DO NOT GO HERE.
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Should be shut down!!!!!!
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Company does not care about the results, left intense scarring that will never go away. Please don’t go here
Facebook
1.0/5
Nov 7, 2019
Facebook Ideal Image
Horrible company. DO NOT go here! staff have no clue what they're doing. treatments have resulted in scarring and loss of pigmentation.
Google
5.0/5
Nov 3, 2019
Google Ideal Image
I have had 2 laser hair-removal treatments here so far and I am super happy with the results. All the staff are super friendly and accommodating 🙂
Google
5.0/5
Oct 17, 2019
Google Ideal Image
Every one was kind and friendly, very knowledgeable and made the whole experience smooth and comfortable because I was timid at first. Overall a great experience!! 😀
Facebook
1.0/5
Oct 3, 2019
Facebook Ideal Image
The technician didn’t seem to know what she was doing, eventually because I was in such excruciating pain she had to get another technician to come and finish me up and then I ended up with dark pigmented patches that have not gone away 2 months later. Their reception staff is usually very curt and after messing up an appointment because they gave me the wrong date and I showed up to find that they had messed up I still haven’t been compensated or had a call from their manager. Sadly I bought in to their package deal with Nicole McSwain who only sells and takes your money but it unhelpful after that if you reach out. I would strongly advise caution before spending money on them.
Google
5.0/5
Oct 3, 2019
Google Ideal Image
Great experience with laser hair removal. Awesome, friendly, knowledgeable staff that make you feel comfortable! Definitely recommend it!
Google
5.0/5
Sep 27, 2019
Google Ideal Image
The most amazing experience!!! I am 100% never going anywhere else again, highly recommend Nim, she’s wonderful and so welcoming and makes your experience that much better.
Google
5.0/5
Sep 25, 2019
Google Ideal Image
Excellent customer service. Friendly and knowledgeable staff. Nim is very professional and does a great job every time! I highly recommend Nim and the entire staff!
Google
5.0/5
Sep 25, 2019
Google Ideal Image
Very professional manner. Quick but informative. Excellent facilities.
Google
5.0/5
Sep 24, 2019
Google Ideal Image
I've had great experience at Ideal. Consultation & payment was quick an easy. The staff are all very friendly and helpful. I've had 2 treatments so far, and look forward to completing my treatments over the next year! Results have already started to show 🙂
Google
5.0/5
Sep 20, 2019
Google Ideal Image
Amazing staff! The technicians are kind, patient, and caring. I highly recommend giving them a try for laser hair removal.
Google
5.0/5
Sep 20, 2019
Google Ideal Image
I’m only two sessions into my treatment but I have seen great results already. All of the staff and nurses I’ve interacted with have been helpful and friendly.
Google
5.0/5
Sep 18, 2019
Google Ideal Image
Maria was amazing. So sweet, kind and patient. Loved having her!
Google
5.0/5
Sep 18, 2019
Google Ideal Image
Awesome experience. Been going there for a while for laser hair removal, great atmosphere and friendly staff.
Google
5.0/5
Aug 30, 2019
Google Ideal Image
Had a few sessions of laser hair removal on the underarms and I wish I had done it sooner! Appointment only takes 10 mins and not very painful. Noticeable results after the first treatment, definitely will be doing other areas. The nurses and front desk staff are very friendly. The location is easy to get to and very comfortable, professional and clean environment.
Google
5.0/5
Aug 30, 2019
Google Ideal Image
Maria is the best nurse and I am really happy with her service. I highly recommend her at ideal image.
Google
5.0/5
Aug 30, 2019
Google Ideal Image
Great experience!! Staff are incredibly helpful, professional and courteous. Thank you!
Google
4.0/5
Aug 20, 2019
Google Ideal Image
I really like and recommend Sunny. She is very nice, kind and understanding and shares a lot of little useful hints. She is not in rush and let you take your time and relief if you are in a bit of pain from the procedure.
Google
5.0/5
Aug 12, 2019
Google Ideal Image
Always a great and professional experience!
Google
1.0/5
Aug 12, 2019
Google Ideal Image
Only sales people around, no actually medically trained staff. Consult started late, pet peeve. More of a sales pitch than a medical consult. Got weird advice. The pricing structure was intentionally confusing, which again I hate. Not a positive first impression.
Google
5.0/5
Aug 9, 2019
Google Ideal Image
Maria was my nurse for my second apt. and she was amazing! She made me feel so comfortable and was super fast. Everyone one there is so professional and the treatments are worth the money.
Google
5.0/5
Aug 8, 2019
Google Ideal Image
The staff at Ideal Image are so welcoming, knowledgeable and kind. Incredible customer service! I look forward to my next visit.
Google
5.0/5
Aug 1, 2019
Google Ideal Image
Just had my first appointment yay!!! Barely any pain, it was super easy and quick,the staff was very kind and respectful. Cant wait for the next time!
Google
5.0/5
Jul 29, 2019
Google Ideal Image
The staff are always courteous and friendly.
Google
5.0/5
Jul 29, 2019
Google Ideal Image
Such amazing service! The technicians are kind, patient and experienced, so they help make a potentially uncomfortable process as painless as possible. The facility is also really clean and they're flexible with scheduling with is great if you have a busy work day.
Google
5.0/5
Jun 26, 2019
Google Ideal Image
So great! Their customer care is outstanding. The front desk and nurses make you feel taken care of with personal treatment, and their flexibility with scheduling is much appreciated. All my concerns are always addressed and they take time to make sure all your questions are answered. Also, a lot more affordable than I expected!
Google
5.0/5
Jun 22, 2019
Google Ideal Image
Maria was very friendly. I had a great time. She was very welcoming!
Google
5.0/5
Jun 21, 2019
Google Ideal Image
The staff are incredibly kind and very professional. Would recommend coming to the Granville location!
Google
5.0/5
Jun 21, 2019
Google Ideal Image
Brenda is my favorite nurse that i have encountered , great service 😍 it was quick and easy with a good laugh
Google
5.0/5
Jun 20, 2019
Google Ideal Image
Super staff, super experience
Facebook
1.0/5
Jun 19, 2019
Facebook Ideal Image
DO NOT GO HERE! If I could give zero stars I would. They severely burned my legs and Brazilian! Excruciating pain and covered in hideous marks (see photos). I had never had this experience with laser hair removal before (normally I am completely fine afterwards). When I went back to the clinic to show them, the nurse tried to say it "must be something on your skin" (even though I do not use anything on my skin), refused to take any responsibility and told me my skin should go back to normal IN A FEW MONTHS! I also echo the other reviews: over-priced, procedures spaced out to ensure that hair removal isn't effective, horrible customer service. Avoid this place - save your skin and your money!
Google
1.0/5
Jun 19, 2019
Google Ideal Image
DO NOT GO HERE! If I could give zero stars I would. They severely burned my legs and Brazilian! Excruciating pain and covered in hideous marks (see photos). I had never had this experience with laser hair removal before (normally I am completely fine afterwards). When I went back to the clinic to show them, the nurse tried to say it "must be something on your skin" (even though I do not use anything on my skin), refused to take any responsibility and told me my skin should go back to normal IN A FEW MONTHS! I also echo the other reviews: over-priced, procedures spaced out to ensure that hair removal isn't effective, horrible customer service. Avoid this place - save your skin and your money!
Facebook
5.0/5
May 29, 2019
Facebook Ideal Image
beautiful.. lucky have you all in Vancouver BC
Google
1.0/5
May 13, 2019
Google Ideal Image
I was contacted several times about an appointment and then I arrived early for my Saturday morning appointment and there seemed to be no record of it. I wait 25 mins, to be then told the person i'm meeting is running another 20 mins late. I can't wait that long and so I am told she will call me later. But I get NO CALL. What a waste of my Saturday morning. And $5 in parking fees!
Google
1.0/5
Apr 29, 2019
Google Ideal Image
Terrible customer services. Total waste of time. Terrible communication. After sending ten emails back and forth and getting all the personal information when I drove all the way from Richmond to Vancouver they told me “we don’t provide the service you want”.
Google
1.0/5
Apr 15, 2019
Google Ideal Image
Never contact this company or you will have them calling you and emailing you every day even when you unsubscribe and ask them to stop calling you.
Google
1.0/5
Apr 11, 2019
Google Ideal Image
Prices are way too expensive, also the consultant I was talking to initially and the lady who took my measurements didn't even read the extensive survey I filled out in the beginning upon arriving at the office.
Google
1.0/5
Feb 28, 2019
Google Ideal Image
In the beginning my experience was pretty good. All of the staff were very friendly and I was in and out in less than 15min. But sadly the laser treatment for my hair was just not responding the way it should've. They used me as a guinea pig and had no compensation with treatment failure. The last "nurse" that treated me said that she would've never treated me and that I should have way more hair loss. I could write a full essay on my terrible experience at IDEAL IMAGE but it's just not worth my time and energy. All I can say is that I hope others don't fall into the same trap as I did. They are an untrustworthy business which tried to bribe me and make me sign a contract prohibiting me from seeking legal action, speaking out on social media, or giving a bad review. I hope this helps, if you have any questions you can reach out.
Google
5.0/5
Feb 9, 2019
Google Ideal Image
Front desk and nurses are very friendly! Great treatments as well
Google
5.0/5
Feb 9, 2019
Google Ideal Image
I just had my first treatment at Ideal Image, and was thoroughly impressed with the service I received. The nurse/technician Carolyn was amazing! Every step of the treatment was explained to me in detail. She was super kind, professional, and patient. Really made my experience as comfortable as possible. I will definitely be returning!
Google
5.0/5
Feb 7, 2019
Google Ideal Image
Although I've yet to see my results (one day later), my experience at this location of Ideal Image was fantastic. From the consultation with Natasha, where all of my questions and concerns were addressed to my actual treatment yesterday. I am a little neurotic when it comes to going through things that might be painful! I was treated with patience and respect. Carolyn's "bedside manner" was the best. She continually checked in to be sure I was OK, and we paused for a few minutes when needed. She is an RN and you can tell that training is applied even for a cosmetic procedure. Hopefully I will get the result I was looking for. Time will tell, but as far as the staff and service, they get 100% from me.
Google
5.0/5
Feb 6, 2019
Google Ideal Image
Saw instant results and was treated by the most friendliest and informative staff!
Google
5.0/5
Feb 1, 2019
Google Ideal Image
The team here was great about moving up my appointment time and Sandy did an excellent job!
Google
5.0/5
Feb 1, 2019
Google Ideal Image
Always a friendly and very professional. I am so pleased I chose Ideal Image.
Google
5.0/5
Jan 26, 2019
Google Ideal Image
I am on my 7th treatment out of 9 in total for laser hair removal and I couldn’t be happier with the results. It’s a high quality service and worth the money. Last year I was a bit nervous after spending a lot of money to kept having my appointments rescheduled on me (also from reading all the recent bad reviews) but they were going through a huge system and staff turnover and now things are running smoothly and professionally. Very happy with Ideal Image and will be booking more services with them in the future.
Google
5.0/5
Jan 22, 2019
Google Ideal Image
WOW - I had such an incredible experience at Ideal Image. Not only did the Front Desk Staff take the time to educate me on each service and how they worked, but the Technician went above and beyond to explain the best options for the results I wanted. They really listened to what I was looking for – I did not feel like just ‘another client’! The added bonus was the cleanliness of the facility – it was immaculate! Great services & treatments and best of all, great customer service from the employees!
Google
5.0/5
Jan 19, 2019
Google Ideal Image
Excellent experience, very professional staff. Helped me with all questions and concerns i had. Highly recommend.
Google
5.0/5
Jan 19, 2019
Google Ideal Image
I’m loving my experience getting laser hair removal so far! The staff here is very professional and assertive. My consult Merina has costimazed a plan for me in order to get the best results. Jess did my treatment and she went above and beyond and as well as Sonya at the front desk. Will definitely recommend my friends and family to ideal image!
Google
5.0/5
Jan 18, 2019
Google Ideal Image
Very kind and professional staff
Google
5.0/5
Jan 18, 2019
Google Ideal Image
Sonya up at the front desk, was very informative and helpful when it came to procedure details. Her kind and courteous demeanor made my experience at Ideal Image Granville, that much better! Thanks Sonya!
Google
5.0/5
Jan 18, 2019
Google Ideal Image
Great nurses and front desk staff.
Google
5.0/5
Jan 18, 2019
Google Ideal Image
Excellent nurses