Hartford

4.4 /5
1,720 surveys
1245 New Britain Ave
West Hartford, Connecticut 06110
860-237-3377

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -7:00pm
Tue9:00am -9:00pm
Wed9:00am-9:00pm
Thu 9:00am-9:00pm
Fri 9:00am-7:00pm
Sat9:00am-5:00pm
  • Ideal Image the Advanced Medspa of West Hartford, CT is a beautifully built facility bringing non-invasive cosmetic services to the Central Connecticut area. We are conveniently located right off of interstate I-84 on the corner of New Britain Avenue and South Main Street. We are in close proximity to the Westfarms Mall and Blue Back Square.
  • Since opening in 2006 the West Hartford, CT location has helped over 20,000 clients become their best self! From the early days of Laser Hair Removal to the addition of our Ultherapy, Injectable, Coolsculpting and our latest Forever Young Broadband Light service our extensively trained Physician assistants and Nurse practitioners pride themselves in delivering the best service with the best results.
  • It is never too late to get started to becoming the best version of you, Ideal Image of West Hartford is here to help that dream become a reality. All service packages are designed with you in mind to deliver true treatment to transformation results. By setting up your complimentary consultation you will be able to meet with our highly trained professionals to discuss areas of concerns. All you have to do is take the leap!
From 84 West
    1. Take the South Main Street exit- exit 41
    2. Turn left onto South Main street
    3. Turn Left onto New Britain Avenue- Ct.- 71/Ct. – 173
    4. 1245 New Britain Avenue is on the right hand side
    5. We are next to American Eagle Federal Credit Union
From 84 East
    1. Take Exit 41- South Main Street towards Elmwood
    2. Turn right onto South Main Street CT- 173
    3. Take the 2nd left onto New Britain Avenue… CT- 71/Ct 173
    4. 1245 New Britain Avenue is on the right.
    5. We are next to American Eagle Federal Credit Union
From 91
    1. Merge onto I-84 W/ US-6W Via Exit 32A on left towards Waterbury
    2. Take the South Main Street Exit – Exit 41
    3. Turn left onto South Main Street
    4. Turn left onto New Britain Avenue CT-71/CT – 173
    5. 1245 New Britain Avenue is on the right.
    6. We are next to American Eagle Federal Credit Union
4.0/5
4.0 /5
46 Reviews

Google
5.0/5
Feb 10, 2020
Google Ideal Image West Hartford
Absolute wonderful experience working with Trin every time! Personable, professional, and makes the process fly.
Google
5.0/5
Feb 4, 2020
Google Ideal Image West Hartford
It was good 👍💐
Google
5.0/5
Jan 27, 2020
Google Ideal Image West Hartford
No issues; quick and efficient
Google
1.0/5
Jan 13, 2020
Google Ideal Image West Hartford
Previous reviews absolutely right they gave you prices different in consultation they just want you to get there be aware they doing their kid because they need more customers they promised you one thing but when you come it’s a different story
Google
3.0/5
Jan 8, 2020
Google Ideal Image West Hartford
Google
4.0/5
Jan 6, 2020
Google Ideal Image West Hartford
It’s was painful but the result are great so far
Google
5.0/5
Jan 2, 2020
Google Ideal Image West Hartford
clean and great staff
Google
1.0/5
Dec 21, 2019
Google Ideal Image West Hartford
Don't waste your time or money! They offer what seems like a great deal but then want to give you double the amount to treat your area which comes out to more $ in the end. They tell you over the phone that can treat you the same day as your consultation but then when you get there they tell you you'll need to come back another day unless they have a cancellation. Also, they are very nice initially but once you tell them you have to think about it and don't want to purchase their whole attitude changes to the point where they are rude.
Google
1.0/5
Dec 18, 2019
Google Ideal Image West Hartford
Though the staff is friendly they are deceiving. What I was failed to be informed more about was the fine print of the contract you sign. Ask about the lifetime membership and the $250 fee it entails. When I went in in November for a consultation they pushed me to have the first treatment done then and to sign the papers quickly so I would be put on a payment plan of $65 a month. After my mother had a heart attack and many other financial burdens took place I knew paying $65 a month for removing chin hair was not worth it anymore. So I called to cancel my subscription. They had me pay $170 to cancel the subscription (they said it was to cover the first treatment) so i agreed and was told I would no longer receive any withdrawals on my account from Ideal Image. Today I discovered another monthly $60 fee to my surprise and when I called, upset and confused, they had told me they “believe” it is because of the $250 NONREFUNDABLE “Lifetime Membership” fee that only guarantees you cheaper touch ups in the future. I was not informed on this fee before signing. And I especially was not informed that it would be non refundable. If you believe you may uncover some unexpected financial burdens in 18 months, do not sign a contract with Ideal Image. Because like me you may end up paying over $480 for only ONE laser treatment.
Google
5.0/5
Dec 11, 2019
Google Ideal Image West Hartford
Got all the information that I needed. Christine Morande made me feel very comfortable and the receptionists were very nice. I will definitely be back very soon
Google
5.0/5
Dec 11, 2019
Google Ideal Image West Hartford
My experience was great right from the entrance. I was offered coffee and was very pleasantly greeted. My consultation was very comforting and assuring of what my plan is. And just amazing customer service all around.
Google
5.0/5
Oct 31, 2019
Google Ideal Image West Hartford
I have had such a good experience at the West Hartford location. Everyone is so nice and thorough. I love that the employees doing the lasering are nurses. The cost can be a bit scary at first but they offer payment plans to make it much for manageable. My results have also been phenomenal. If any hair grows back they have a lifetime flat fee of about $30 to laser it again. I cant say enough great things!
Google
5.0/5
Oct 27, 2019
Google Ideal Image West Hartford
Great customer service, clean and welcoming facility
Google
5.0/5
Oct 22, 2019
Google Ideal Image West Hartford
I started my laser and Botox treatment last 4 years in Manchester but I was not happy with people there, so cold and unfriendly even I was there with many friends...so I moved to west Hartfotd and now I can say I am totally happy. My laser bikini, laser under arm and botox were amazing,I feel confident in ideal image ...so only waiting for good promotions 🤭😬
Google
5.0/5
Oct 19, 2019
Google Ideal Image West Hartford
All the staff from West Hartford was nice specially Jessica and Kelsey . Kelsey was awesome!!! She made me feel very comfortable during my procedure.
Google
4.0/5
Oct 11, 2019
Google Ideal Image West Hartford
On time check-in, good, courteous service!
Google
5.0/5
Oct 10, 2019
Google Ideal Image West Hartford
Kelsey from South Windsor was awesome!!! She made me feel very comfortable during my procedure and helped me get through the painful parts!! This was one of my best visits by far!!!
Google
5.0/5
Oct 10, 2019
Google Ideal Image West Hartford
I'm really loving my experience with Ideal Image. The staff is very knowledgeable and friendly. I'm looking forward to adding more services in the future.
Google
2.0/5
Oct 8, 2019
Google Ideal Image West Hartford
I went to appointment 5 minutes early in case i needed to fill out paperwork. There was only one other person waiting. The receptionist said she’d have paperwork for me to fill out but I waited for fifteen minutes and got nothing, so I left.
Facebook
1.0/5
Sep 9, 2019
Facebook Ideal Image West Hartford
Scheduled a consultation for 9am. Sat and waited for 30 minutes, no update on timing. Left. Terrible first impression. People are busy and this is unacceptable.
Facebook
5.0/5
Sep 5, 2019
Facebook Ideal Image West Hartford
Very professional and kind people, also very clean.
Google
2.0/5
Jul 15, 2019
Google Ideal Image West Hartford
They wanted to trick me into this hehe i do not think so f... you b... S... m. bbc... haha
Google
5.0/5
Jul 12, 2019
Google Ideal Image West Hartford
Had my first consult and treatment (botox) done yesterday. I am a 45 year old male concerned with visible signs of aging. I didn't feel like they over sold what i needed and their recommendations were within suggestions i've read online.
Google
5.0/5
May 10, 2019
Google Ideal Image West Hartford
I worked with Anita on cool sculpting. she is amazing, very professional, knowledgeable and empathetic. Highly Recommended!
Facebook
1.0/5
Apr 12, 2019
Facebook Ideal Image West Hartford
I am a Lifetime member after having laser hair removal performed a few years ago. I had some regrowth, so went back on February 5th 2019 for an evaluation and was supposed to hear back from the manager. She never called, but a sales rep (I think Jessica?) finally did to extend some offers to me that we had been chatting about. I told her I had never heard from the manager, and she said she would have her call me. (This rep is PHENOMENAL by the way, consistent follow up, not pushy, ver friendly) This was last week. Finally Wednesday of this week, the manager called me back, but I was unable to talk wit her. I called her back again, left a message but STILL have not heard back. It is now April 11th. Making a customer wait for nearly 2 1/2 months for a call back from the manager is completely unacceptable.
Google
5.0/5
Mar 14, 2019
Google Ideal Image West Hartford
Guys don't really like to talk about subjects like this, but listen. Guys, if you've been thinking about this, I can't recommend enough the Ideal Image in West Hartford. I met with Tina and she GETS IT! We went through the details and we got started that day. I've been working with Trinh, who has to be one of the coolest ladies ever. With that said, her level of professionalism cannot be matched. Coupled with a hysterical personality, we have great time together during treatments. Yeah, I felt awkward the first time I went, but was my anxiety. The entire team is awesome. They'll help you with whatever services you need and. you'll be treated like the valued client you are. I can't say enough good things about these ladies and the quality service they provide.
Google
5.0/5
Mar 1, 2019
Google Ideal Image West Hartford
I’ve been going here for 10 years. I’ve always had PA Tran throughout my entire time. She is absolutely amazing. She always made my experience more comfortable. I’ve also had her sister do some of my sessions and she is also a pleasure. They’re both wonderful and really just nice and awesome to talk to. When doing such a personal procedure it’s amazing to have a staff that is professional but also makes you feel comfortable and have it less awkward. I highly recommend to have either of them to do your sessions.
Google
2.0/5
Jan 11, 2019
Google Ideal Image West Hartford
I went for a consultation because I read on the webpage that they offered eyebrow lift and under eye fillers. Those are the two things that I would like to treat the most. I meet with the consultant and she gave me the news that they do not do under eyes fillers. After that I met the nurse for the Botox consultation and she told me that they do not guaranty eyebrow lift! Both things are listed on the webpage and that’s why I went for a consult. On another note, I felt really comfortable there. Nice office, nice staff and very professional. I didn’t find the prices to be high compared to other places. I appreciate the honesty of the nurse when she told me that she doesn’t feel comfortable doing eyebrow lift, but I wish they would have a trained person to do that (because that’s what the webpage says).
Google
5.0/5
Aug 13, 2018
Google Ideal Image West Hartford
I am very pleased with the staff kindness and knowledge. And Anita!!! I love this women! She is super awesome at her job! Im not even have way though my lazor hair removal and already see results! She is awesome! And super sweet!
Google
5.0/5
Jul 20, 2018
Google Ideal Image West Hartford
By far the best customer service I have recently experienced. The team is super pleasant, empathetic nonetheless beautiful. They are knowledgable of all the beauty enhancing services they provide. Jessica K. and Anita are true gems. My new besties. #idealteam
Facebook
5.0/5
May 9, 2018
Facebook Ideal Image West Hartford
I would def. recommend Ideal Image to my friends. They are always friendly and ready to help and answer all my questions. I have enjoy my visits there. Great job!!
Google
5.0/5
Mar 23, 2018
Google Ideal Image West Hartford
Very happy with my results and the staff is very understanding and works with you and really care about your results and that your happy. Lynn was great 😊
Google
5.0/5
Feb 26, 2018
Google Ideal Image West Hartford
Trinh was great 🙂
Google
5.0/5
Feb 15, 2018
Google Ideal Image West Hartford
Excellent staff Very friendly and all very helpful and attentive. I recommend them.
Google
5.0/5
Jan 27, 2018
Google Ideal Image West Hartford
I went in for a free consultation and the staff was very knowledgeable about what is the best option for laser hair removal. The staff is very honest and friendly. I will definitely recommend them to my friends and family.
Facebook
5.0/5
Jan 17, 2018
Facebook Ideal Image West Hartford
The staff was knowledgeable, friendly, understanding, and listen and answered all my questions. Very professional!
Google
5.0/5
Nov 7, 2017
Google Ideal Image West Hartford
Thank you for feeling of confidence! Love my body:)
Facebook
5.0/5
Oct 27, 2017
Facebook Ideal Image West Hartford
Anita and the entire staff are always so friendly!! Great place to get your laser services done. I do have plans for another area for laser hair removal, they will be seeing me soon!!
Facebook
5.0/5
Sep 25, 2017
Facebook Ideal Image West Hartford
Friendly and knowledgeable staff. I always feel comfortable and well taken care of. �
Google
1.0/5
Aug 30, 2017
Google Ideal Image West Hartford
Anyone that wants cool sculpting. Don't waste ur $2200.00. IT DOES NOT WORK. NO RESULTS. they say u can go back to ur normal routine. Don't think so. Take a few days off. I was in so much pain for 2 FULL WEEKS. AND BRUISED BLACK AND BLUE. NUMB!! Standing on my feet working 9 hours a day. Very painful. I did a lot of research before. Went in for a consult. On my follow up visit 4 Months later. They said I could get another treatment. Maybe free. I'd never go threw that pain again. I said. Then she said they had the flat machine coming and I could get that done. Well the manager called me. And said. Idky. They told u that. We do nothing for free. But I think I told u in ur consult. U needed more an one treatment. Yea ok. That was never said. Maybe they should train there staff more. And be up front. And say THIS DOESN'T WORK!!! Everyone was very nice. When they wanted to take my money. But not when I said I got zero results. When i called to say I was in excruciating pain. They brushed it off saying. Oh that's normal. U will b better in 2 weeks. Why wasn't that said in the consult??? Out $2200.00. And ZERO RESULTS. B HONEST W PEOPLE!!! SAVE YOUR MONEY!!!
Google
5.0/5
Aug 21, 2017
Google Ideal Image West Hartford
Great service. Excellent results
Google
1.0/5
Apr 30, 2017
Google Ideal Image West Hartford
Do not bother wasting your money. I was told last year at my consultation that the hair I was getting laser treatment on would be permanently removed. After paying thousands of dollars for a total of 10 treatments, I was so shocked to see hair growing back a month after my last treatment. This is the biggest scam ever. The hair removal is only temporary but they falsely say it's permanent and hair follicles are damaged but this is NOT true. My friend also got laser treatment done and the same thing happened to her. So disappointing.
Google
5.0/5
Apr 23, 2017
Google Ideal Image West Hartford
They worked well with me during health challenges.
Google
5.0/5
Oct 24, 2016
Google Ideal Image West Hartford
I like
Google
1.0/5
Jun 22, 2016
Google Ideal Image West Hartford
My teen had been bullied for years and had a severe complex on body image. We have worked with her self esteem to help her gain confidence mentally. Her one biggest hang up was the hair on her lip. She was tortured to tears about it in her past. I felt we could help with the ads from Ideal Image; she would be hair free and if in the years it came back she could return for treatment. We were treated like royalty when we arrived, it was great. I paid full price and signed her up the same day (I was told by family, they had their price reduced). First appointment, they took a razor and shaved her lip; which of course made her lip smooth because she had never treated the area. Visits occurred monthly, they increased the laser power and asked how she was. She had concerns. She indicated the growth was apparent as her appointments arrived and she felt uncomfortable. They assured her it would get better with an increase in the laser. Towards the end of her treatments, the APRN asked if she had been in the sun; it had been beautiful outside. My daughter stated yes, but with a hat as she was told to do; she was refused treatment. My daughter was now put back into the devastating time when the bully made fun of her. She cried in the car. I explained it was possible we misunderstood and she needed to completely stay out of the sun. As visits come to an end and we were asked again how we felt it was going; my daughter said it still returns, and its not completely gone. The APRN said she would have to send to the review and see if we can get treatments extended. I never heard back. Our last visit, I asked what the status was and was told it needed to be reviewed. Still never heard anything and its been much time later. Now my daughter has to wax and bleach. This is absolutely horrible for a girl to have to do this! My advise is to leave well enough alone - DON'T GO THERE AND WASTE YOUR TIME AND MONEY. I am very disappointed in their lack of communication. I feel like I wasted so much time and quite a bit of money for zero result. Very sad and frustrating!
Google
2.0/5
Jan 2, 2016
Google Ideal Image West Hartford
The staff was nice, the office is clean but they are very expensive i recommend for people to do their research before signing a contract with Ideal image that was my mistake the treatments i was receiving wasn't agreeing with my skin so i could no longer do them and they still charge me a large amount of money that I'm still struggling to pay for and i did only two treatments trust me there are other places out there that do the same and more for a lot less that are just as good or even better that won't leave a hole in your pocket