North Haven

4.4 /5
1,406 surveys
360 Universal Drive North
North Haven, Connecticut 06473
203-200-7134

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -6:30pm
Tue9:00am -8:00pm
Wed9:00am-8:00pm
Thu 9:00am-8:00pm
Fri 9:00am-6:00pm
Sat9:00am-5:00pm
  • At our Ideal Image location in North Haven, the Nurse Practitioners and Physician Assistants are trained in the latest technology to make you look and feel your best. We offer a wide variety of services such as Laser hair removal, Coolsculpting, Broad Band Light, Ultherapy, and Injectable services such as Botox, lip fillers and many more.
  • Our providers are constantly trained in the newest and best ways to help every individual achieve their best look.
From 91 North:
    1. Take exit 9, and bear right at the end of the ramp, onto Universal Drive North
    2. Follow Universal Drive North, and turn left at the second traffic light into the North Haven Commons shopping plaza
    3. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
From 91 South:
    1. Take exit 9. Turn left at the end of the exit ramp onto Montowese Ave.
    2. Go under I-91, get into the right lane, then take a right onto Universal Drive North
    3. Follow Universal Drive North, and turn left at the first traffic light into the North Haven Commons shopping plaza.
    4. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
4.2/5
4.2 /5
69 Reviews

Google
2.0/5
Feb 18, 2020
Google Ideal Image North Haven
These guys cost four or five times that of other places for laser hair removal. I’d assume that price gouging goes for other treatments as well. Go to a local med spa instead, you won’t need payment plans for services from them. Got a follow up call from them that they saw this review and wanted to talk about other plans that could fit my needs. So apparently, write a bad review if you still want to go to them but with a discount. I’ve taken my business to a place with more transparent (and MUCH more reasonable) pricing.
Google
5.0/5
Feb 12, 2020
Google Ideal Image North Haven
wonderful helpful staff, always a quick easy visit
Google
1.0/5
Feb 6, 2020
Google Ideal Image North Haven
My wife went to this facility for coolsculpting Not just she didn’t get any results and it’s been almost a year now ... the interest free loan for this procedure HCS is a bunch of scammers and crooks ... you make one wrong payment on their site and they are unable to reverse that payment or cancel it ... do not come to this place if you don’t want to waste your money if you do then feel free to throw some at them for nothing !!
Google
5.0/5
Jan 31, 2020
Google Ideal Image North Haven
The last technician I had was great. She used pressure in-between zaps
Google
5.0/5
Jan 31, 2020
Google Ideal Image North Haven
(Translated by Google) Wound (Original) Wond
Google
5.0/5
Jan 20, 2020
Google Ideal Image North Haven
Good reception, excellent service
Google
5.0/5
Jan 18, 2020
Google Ideal Image North Haven
Good
Google
5.0/5
Jan 2, 2020
Google Ideal Image North Haven
Very good
Google
5.0/5
Dec 12, 2019
Google Ideal Image North Haven
I've gotten the laser treatment and i'm very happy with the results! All the staff are very professional and nice, I would recommend Ideal Image to anybody 🙂
Google
1.0/5
Dec 11, 2019
Google Ideal Image North Haven
So I haven't received my treatment yet but after waiting ONE hour they tell me children are not allowed in the treatment room. Fine I get it but I walked in with her, 4 employees saw us waiting and the two up front knew I was there for treatment. NO ONE COULD TELL ME OF THEIR POLICY.!!??? Did they really think I was going to leave a six year old ALONE in the waiting area??? Attention to details please. So lets see if their services are worth the aggravation.
Google
5.0/5
Dec 11, 2019
Google Ideal Image North Haven
Love the services at Ideal Image. I have had laser hair removal for my underarms, bikini, and upper lip and the results have been amazing!! I haven’t had to even think about shaving in MONTHS! The staff in North Haven is the best! Amy is knowledgeable about all the services, and the APRN’s and PA’s are fantastic during my treatments. The front desk girls are accommodating and so delightful. I am so happy that I chose Ideal Image over the other laser hair removal places. They are truly experts when it comes to non-invasive beauty treatments, so you know you are in great hands. I would highly recommend this place!
Google
5.0/5
Nov 25, 2019
Google Ideal Image North Haven
Was great
Google
5.0/5
Nov 25, 2019
Google Ideal Image North Haven
The woman are amazing there. They deliver top 10 service. They don't push you to purchase anything. Its a clean location, and professionals with years experience are there to assist.
Google
4.0/5
Nov 24, 2019
Google Ideal Image North Haven
I didn't know what to expect when I first went. Even with the discount, I think the price is high, but the payment plan offered made it doable. All of the staff are courteous and respectful. I could not be more pleased with the service.
Google
5.0/5
Nov 22, 2019
Google Ideal Image North Haven
(Translated by Google) Excellent service very pleased ... (Original) Excelente servicio muy complacida...
Google
2.0/5
Nov 19, 2019
Google Ideal Image North Haven
Helpful and friendly staff, very knowledge but ridiculously expensive.
Google
5.0/5
Nov 11, 2019
Google Ideal Image North Haven
Love this place! I've had treatments with Robyn, Courtney and Nicole. They are all so professional and meticulous in their work. Amy is very knowledgeable with the treatments and great for setting up the right consults and treatment plans, catered to your individual needs and budget. And Yarley is welcoming and friendly at the front desk with each visit. I look forward to my next treatment 🙂
Google
5.0/5
Nov 11, 2019
Google Ideal Image North Haven
Always professional and friendly staff. No wait time at all. Very efficient and knowledgable staff. Good prices when bought in quantity on sale.
Google
5.0/5
Nov 9, 2019
Google Ideal Image North Haven
Quick
Google
5.0/5
Nov 4, 2019
Google Ideal Image North Haven
Overall a great experience in every way. Courtney, Tracy, and Nicole have been amazing!
Google
5.0/5
Nov 4, 2019
Google Ideal Image North Haven
I love the way they help me I went to the Clinic the same day I signed up for it the same day they treat me I loved it
Google
5.0/5
Nov 1, 2019
Google Ideal Image North Haven
So far so good. Amy the saleswoman was very professional and not pushy. The laser lady was very pleasant and friendly.
Google
5.0/5
Oct 30, 2019
Google Ideal Image North Haven
My experience with “ideal image” was most positive. I wish I hade known about this “Med Spa” sooner. The people there are lovely. They’re not there just to make money. They are professionals who listen to what you would like and tell you the safest way to achieve the goal. I had some filler injections that made a tremendous difference in my self esteem and general mood. It was just what I needed at this time in my life! Everyone involved in this facility is warm, friendly and sincere in their desire to please you. Nicole was so patient and kind as she worked with me. I didn’t even get bruising, do to her expertise. I recommend “ideal image” to anyone who feels like they would like a little “lift,” both physically and mentally. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Google
5.0/5
Oct 30, 2019
Google Ideal Image North Haven
Great
Google
5.0/5
Oct 17, 2019
Google Ideal Image North Haven
Everyone is always friendly. Great experience
Google
5.0/5
Oct 14, 2019
Google Ideal Image North Haven
The staff explained the procedure step by step which really helped. She was friendly and knowledgable. I would definitely recommend the location.
Google
4.0/5
Oct 12, 2019
Google Ideal Image North Haven
Nicole is amazing! The north haven location has the most friendly staff and is always so professional. Thank you!
Google
5.0/5
Oct 8, 2019
Google Ideal Image North Haven
Pleasant 👍
Google
5.0/5
Aug 21, 2019
Google Ideal Image North Haven
Love this center! Entire staff is so professional and helpful! The treatments are AMAZING - totally worth it !
Google
5.0/5
Aug 15, 2019
Google Ideal Image North Haven
Prompt at every visit--Nurse Practioner's are really personable.
Google
5.0/5
Aug 8, 2019
Google Ideal Image North Haven
I absolutely love the results of my botox and filler treatments. The staff is very professional and friendly. I can't wait for my next treatment! Amy and the staff are so Amazing and helpful !!
Google
5.0/5
Jul 25, 2019
Google Ideal Image North Haven
I have been going now for the laser hair removal for almost a year and the staff there is amazing but working with Nicole is absolutely AMAZING she is AWESOME!!!! I highly recommend working with her for anything.
Google
1.0/5
Jul 24, 2019
Google Ideal Image North Haven
Unfortunately I can’t get past the sales people when I call . Fast talking like a used car salesperson , do not let the potential client speak . Called about two services that I already know what I want and what I need . Refused to give me any type of price range nor info if treatment can be done at time of consult . She seemed more interested in taking about and indirectly trying to push laser hair removal which I absolutely don’t want . With this being said I choose to go else where and ideal-image lost a potential client Really feel that I wanted to speak to the office of which I would be going instead of a fast talking salesperson .
Google
1.0/5
Jul 23, 2019
Google Ideal Image North Haven
TALK ABOUT UNPROFESSIONAL! If i could give 0 stars sadly I would! This place is beyond unprofessional!!!!! My first 2 visits were fine i couldn’t fully finish last treatment being in so much pain from it so had to do a partial and wait a month which happened to be today! I did cool sculpt last session i brought my 5 year old child due to unfortunately having last min cancellation on a sitter and they were fine with it ! Nurse let me bring my daughter in the room since it WASNT ANY TYPE of LASER TREATMENT and the visit was great she sat there quietly let me do my session now i go in today because unfortunately Somethjng occurred with a sitter as well being a single mother doing it alone can get in the way so since last time it was no problem i brought her with me today and the nurse that was working in the office today said it’s against company policy that she cannot be there and i explained to her nicely at first that the last nurse said it was fine she even spoke to the provider there and but this brunette nurse was not hearing me out ! I told her my daughter was very well behaved and you didn’t even notice her there for my last treatment and she goes well i don’t know how she’s going to act
Google
5.0/5
Jul 17, 2019
Google Ideal Image North Haven
Very helpful, Kind, friendly and always willing to help you figure things out at your pace
Google
3.0/5
May 15, 2019
Google Ideal Image North Haven
staff is very nice. very very expensive!!
Google
5.0/5
Apr 8, 2019
Google Ideal Image North Haven
Ideal Image provided me with exactly the services that I needed. Appointments were easy to schedule and the staff is friendly and made me feel very comfortable each time I had an appointment.
Google
5.0/5
Mar 31, 2019
Google Ideal Image North Haven
I recently visited Ideal Image for Botox. It was the first time having this done. Nicole was my provider and she was great! She talked me through the procedure. I love the results! Kimberly Riordan
Google
5.0/5
Mar 27, 2019
Google Ideal Image North Haven
Today was my first treatment, and I am so happy I picked Ideal Image. Yes, I can give them 5-Stars already. I am in the service business and I can tell the quality of business right away. Everything from the FREE Consultation to the first appointment was a wonderful experience. All my questions were answered by Tiffany, and they prepared me with all the information I needed to make a decision. I am investing in my lifestyle and the quality of the laser is superior to other ones I have tried. I know I will achieve amazing results with Nicole the technician. And I can't wait to go back. Ideal Image was recommended to my by a friend, and I highly recommend them for your laser hair removal.
Google
1.0/5
Mar 21, 2019
Google Ideal Image North Haven
you need to check your files before your clients come in to make sure you have all information needed to perform the treatment. Today is the 4th time i've been sent away after driving 20 min. to the appt. When I signed up I let them know I had Psoriasis and was on humera. When I showed up for my first appt, They told me I needed a note from my dr with labs. Provided that at the 2nd appt and had my first treatment. 2 time I showed up the girl went home sick. Again, no call and another 20 min each way wasted. 3rd time I was too tan. Today they wanted updated labs....again after driving there. Was never told they needed labs once a year. TRAIN YOUR PEOPLE. I am beyond upset and frustrated. And to think I was looking at other procedures.
Google
5.0/5
Mar 13, 2019
Google Ideal Image North Haven
I recently came to Ideal Image for some filler. It was my first time ever getting a procedure like this done and I wasn't sure what to expect. Nicole was wonderful, talked me through every step, and the procedure was almost painless. I have already booked my next appointment, I really trust the staff!
Google
5.0/5
Mar 12, 2019
Google Ideal Image North Haven
Recently visited this location for a touch up on my laser hair removal. The office staff was extremely friendly and did a great job welcoming me back since I hadn’t been in over a year! I was treated by Nicole who was patient with me and made sure I was comfortable every step of the way. She was personable while doing my treatment and even took the time to answer questions I had about other procedures they offer. The whole experience was a 10. Highly recommend this location and specifically working with Nicole! I will definitely be going back!
Google
5.0/5
Mar 12, 2019
Google Ideal Image North Haven
Recently visited to have laser hair removal . I was a little hesitant at first and didn’t know what to expect, but Nicole calmed me by explaining everything that was taking place. Nicole is a very patient, attentive and caring individual and I will definitely being seeing her again! Deifinitely 5 star service.
Google
5.0/5
Mar 11, 2019
Google Ideal Image North Haven
I don’t normally write reviews, (my bad) but - I really needed to take the time and thank the entire staff at ideal image. Included: the courteous front desk young ladies, thank you all❤️. Also Jessica, what a great job! Jessica is now, my new “go to” for all my fillers, Jessica did an anazing job. I am so happy with my “mommy makeover”. Thank you all, for the quality & kindness of services. I really enjoyed my experience , the staff catered to my needs with such professionalism, It was a pleasure. Therefore, at this point i had to write a review. Also, I will now be returning tomorrow to meet with Amy, my go to. Amy has been very cordial,patient & helpful in assisting me in meeting my needs over the years. Again, A huge thank you to the the entire staff at the north haven Ideal Image, job well done. I most certainly will be recommending the ideal image in north haven CT. Its a wonderful feeling, when a business makes you feel at home! Sincerely grateful customer! 💖 Diane
Google
5.0/5
Mar 7, 2019
Google Ideal Image North Haven
Jessica Grillo was amazing. She distracts so well that I didnt feel a thing!!!
Google
5.0/5
Mar 5, 2019
Google Ideal Image North Haven
I have seen several providers at the North Haven site. All of the providers are very professional and make me feel comfortable.
Google
5.0/5
Feb 20, 2019
Google Ideal Image North Haven
Nice place! Very professional and super nice staff.
Google
5.0/5
Feb 20, 2019
Google Ideal Image North Haven
Great results from Laser Hair service. LOVE the staff!
Google
5.0/5
Feb 20, 2019
Google Ideal Image North Haven
Honestly a great experience! Came for a consult and got treated same day! Friendly staff and nurses. Highly recommended.
Google
1.0/5
Feb 18, 2019
Google Ideal Image North Haven
my wife got a full brazilian treatment and when I finished the treatment a month began to grow all the hair again we went to talk to the manager told her they would solve the problem with other sessions they took some pictures after three months we went again and They told him a date later they told us that if he wanted more treatment we should pay for the treatment again because it still has hair and it grows as before. I never called or acted on the case it is an ineffective and expensive treatment I would not recommend it with nobody
Google
1.0/5
Jan 11, 2019
Google Ideal Image North Haven
I am giving them one star because the staff it is in fact great and very attentive. However the price is not worth the service in ratio to the result, still have hair from the facial hair removal that could have cost half of the amount of $5000 Not satisfied at all. You will see thinner hair while you get the treatment. However, 6 months once you are "done", hair will regrow just as before. Not worth over paying. Just go somewhere cheaper. Same results, just more money in your pockets. and save yourself the financial loss and disappointment.
Google
5.0/5
Jan 4, 2019
Google Ideal Image North Haven
Absolutely love this place! I look so much better since I found these wonderful professionals. Excellent providers and the front office staff are so nice and helpful. They listen and really want you to feel good about your experience. Amy the Consultant/Manager is amazing and Jessica and Robyn are gentle professional and experienced Providers that give you the results you are looking for. Cannot say enough about how great this location is! 🙂
Google
5.0/5
Dec 27, 2018
Google Ideal Image North Haven
I found out about Ideal Image from my sister in Georgia. I initially went to the one in Hartford but then they opened one in North Haven which is much closer to where I live. I must say that I have no complaints about going there. I've been going there since 2005 and I can assure you, you will not be disappointed. The staff is very nice and I have never experienced any unpleasantness. You will be very satisfied with the results; I must advise you though although it says permanent hair removal, the laser removal is not a guarantee. So I would get the lifetime warranty; it will benefit you in the long run. Good luck....
Google
1.0/5
Dec 17, 2018
Google Ideal Image North Haven
I am writing in regards to the salon’s laser hair removal services. Although the services provided at Ideal Image are great, their prices are so much higher than their competitors that the business is essentially a scam. You will pay hundreds more hollers here than you would for the same services elsewhere. Do some price shopping before committing to this exorbitantly expressive process, which they’ll make sound perfectly reasonable. Laser hair removal doesn’t have to be nearly this pricy (we’re talking thousands of dollars for a very small procedure) and you can save yourself about 800.00 for a bikini removal by going elsewhere.
Google
5.0/5
Nov 19, 2018
Google Ideal Image North Haven
Amy and her staff deliver outstanding and amazing customer service. I love the results from all the services I have received..I highly recommend Ideal Image North Haven, CT
Google
4.0/5
Sep 21, 2018
Google Ideal Image North Haven
The only reason I am not giving 5 stars is that I have not had any services yet, but my consultation was awesome and I look forward to, what I think will be, an awesome relationship.
Google
2.0/5
Aug 20, 2018
Google Ideal Image North Haven
I am very upset with the service I am receiving. My last appointment was at 2:30pm and no one saw me until 3:10pm. I arrived at 2:20pm, I asked after 25 minutes of waiting why there was such a delay. The person at the front desk told me she would check and then disappeared into the back room and no one else came out to tell me what was going on.  There was no one else for me to get an update from. Then after what was 50 minutes of waiting the Nurse Practitioner (NP) saw me and told me someone else was supposed to see me. No apology or anything. The NP was not gentle or thorough this time, even though I told her I have sensitive skin. What would normally take 20 minutes took only 10 minutes.  This was a horrible experience considering I have to drive 2 hrs every time to get to this location. A previous appointment of mine was canceled because I was going to be 10 minutes late (I called to let them know I was in traffic). Its not ok for me to be 10 minutes late but its ok to keep me waiting without any updates for 50 minutes?? Horrible experience! This is not what I expect for something I am spending a great deal of money for.  Unfortunately this is the closest location to me and it looks like they don't care about service since there are limited locations you can go to. I would definitely not recommend this to anyone I know because its a painful long term commitment!
Google
1.0/5
Jul 18, 2018
Google Ideal Image North Haven
Called about making an appt for a very quick, simple treatment. I was told that it could be done at the same time as the consultation. Fine. I booked time off work and came in only to be told that the first appt available was almost a week later. Never again.
Facebook
1.0/5
Jun 1, 2018
Facebook Ideal Image North Haven
Scan they charge you 7k for work that's never do e and demand payment look it up online
Google
5.0/5
Apr 27, 2018
Google Ideal Image North Haven
Love this place! Nice friendly staff. Very professional and accomodating. They will be honest with you about how to achieve your look and will not push you to purchase....I looked at a couple of clinics and a medical professional practice, but chose Ideal Image. I am very happy with my decision.
Facebook
5.0/5
Mar 21, 2018
Facebook Ideal Image North Haven
I went for my consultation today and I could not be any happier with the staff there. They are the absolute nicest people and did everything they could to make my service affordable for me! I am going for cool sculpting in April and I can’t wait to share my results!
Facebook
5.0/5
Dec 29, 2017
Facebook Ideal Image North Haven
The staff are very welcoming and kind. During my 4th treatment I did recieve small burns, I left it in my last survey and my laser hair removal specialist was actually aware of it. She made sure I didn't get burned during my 5th treatment and she's fun to talk to. It's a decently long process but it does work so I'm excited to see the final results in the near future. 😀
Facebook
5.0/5
Dec 1, 2017
Facebook Ideal Image North Haven
Had my first treatment today. The staff was wonderful.
Google
5.0/5
Nov 7, 2017
Google Ideal Image North Haven
Best place ever, amazing customer service!
Google
5.0/5
Oct 20, 2017
Google Ideal Image North Haven
Have had great experiences so far. I am halfway done with my procedures and am seeing nice results can't wait to see what it is done 😁
Facebook
5.0/5
Aug 28, 2017
Facebook Ideal Image North Haven
Love the North Haven location. I went initially for one small area and had such great results in such a short time I bought another package! Excellent hair removal. And all the staff know what they are doing!
Facebook
5.0/5
Aug 14, 2017
Facebook Ideal Image North Haven
Ideal Image is a great place for hair removal....I initially went to the one in West Hartford but then they opened one in North Haven which was more convenient for me. It's a great place....I'm always in and out. Their prices are very reasonable....
Google
4.0/5
Aug 1, 2017
Google Ideal Image North Haven
Emily (my nurse practitioner) was amazing! I spent ten hours having my cool sculpting treatments done. Her bedside manner was wonderful, and she did everything she could to make me comfortable. I do have one complaint however. I pretty much spent the whole time napping or staring at the wall. There was music, thank God. But, I really feel that for the amount of money that this is costing me, televisions in the rooms are something that should be a standard. I had brought a couple of things to do, but I was in some uncomfortable and awkward positions for cool sculpting, so I really couldn't do them. TV would have really made the time pass more quickly. Also, Wi-Fi should be open to patients as well. I hope you will consider these suggestions, in that I have another FULL day session coming up in November. Thank you!
Google
5.0/5
Apr 28, 2017
Google Ideal Image North Haven
I just went for my first treatment here and It was great. Everyone was super nice and answered all my questions. It's very pretty inside and I loved talking to everyone. I had Laser hair removal done on my neck and chest. I get infections from the ingrown hairs and it's super painful. My first treatment did not hurt at all and I noticed a difference the next day im like 3 weeks in and my skin just keeps getting better. I don't get infections anymore or any red bumps. As for price they had very affordable plans for me. I'm a single mom and I don't make a lot of money only working 3 days a week. But even so I can afford this with the payment plans. I rlly wish I did this sooner!!!!!