Baltimore (Towson)

4.3 /5
2,081 surveys
8600 LaSalle Road
Suite 250B
Towson, Maryland 21286
443-279-6262

CURRENT PROMOTIONS

STORE HOURS

Sun 11:00am-5:00pm
Mon 8:00am -6:00pm
Tue8:00am -8:00pm
Wed8:00am-8:00pm
Thu 8:00am-8:00pm
Fri 8:00am-6:00pm
Sat8:00am-5:00pm
  • Our cozy medical spa is located in the great college town of Towson, about 2 miles away from the Towson Town Mall. We are in the Maryland Executive Park facing East Joppa Rd, next to great eateries such as Gino’s Burgers, Tutti Frutti Yogurt, and Potbelly’s Deli.
  • We have a team of Nurse Practitioners and Registered Nurses, who have the best medical schooling and utmost training available from some of the top medical schools in the US. They are comprehensively trained in all of our services, including Coolsculpting, Laser Hair Removal, Ultherapy, BBL (BroadBand Light) Therapy, and a vast array of injectable products, such as Juvederm, Botox, Kybella, and Voluma.
  • It’s important to take care of yourself and to feel good in your skin. We here in Towson want to help our clients explore their wants AND needs when it comes to how they view their Ideal Self and creating obtainable ways to reach it. We look at our location as a family, where each client is treated as if it’s the first time they stepped through our door.
  • Whether it’s sharing great news, looking into adding additional service, or concerns with current treatment, we always have time to chat!

If you’re looking for Laser Hair Removal, CoolSculpting, Botox, or even Ultherapy, Ideal Image of Towson, MD is the place for you. We’re located between Gino’s Burgers & Chicken and Tutti Frutti. Give us a call or stop in for your FREE Consultation!

3.6/5
3.6 /5
106 Reviews

Google
5.0/5
Feb 18, 2020
Google Ideal Image Towson
Always a pleasure whenever I come in for an appointment and everyone is always pleasant
Google
5.0/5
Feb 17, 2020
Google Ideal Image Towson
Sarah is one of the best that I have worked with and she did an awesome job doing my lip filling , I will always go back to her , thank you for everything.
Google
1.0/5
Feb 15, 2020
Google Ideal Image Towson
I only leave one star because I had to leave one in order to write a review. This review is based on my 2/15/2020 experience. I have done laser hair removal at Ideal and had a wonderful experience. At my last visit , I consulted about getting two other area laser. I decided on one area and had it done that day and say I would think about the other area. A week later after I careful thought about it, I decided to call and make and appointment. However, I was getting the run around over the phone which was something I am not use to at Ideal. I decide that I will just talk to them at my next appointment. I was in the area today 2/15/2020 and decide that I would stop in since I already got the quote. I just wanted to pay, sign the consent and schedule a treatment appointment. I was told that she is in with a consult, I should have a seat and they will let her know I am here. I don’t know who she is but figure it’s the person who will assist me. I waited for exactly an hour and I didn’t even see anyone leave the consult room. I walked pass the room and look in the room and it was empty. I would have felt better if when I walked in ,I was told it’s an hour or more wait or I needed an appointment .This was my first Saturday at Ideal. I did not feel valued . I walked out after an hour
Google
1.0/5
Feb 5, 2020
Google Ideal Image Towson
The outcome was not what I expected. I was unable to make my follow up appointment due to personal emergency around the holidays (they didn’t have many hours available ). My husband not k owing I had Botox 12/12/2019 asked me yesterday if I was planning on getting Botox before our anniversary cruise 2/14/2020. I called to see if I could come in and get some touch ups. The receptionist told me it was impossible to schedule me until March. It was a waste of money. I have been getting Botox for many years I have never looked this bad so soon after receiving Botox. Im disappointed in the customer service
Google
5.0/5
Feb 4, 2020
Google Ideal Image Towson
As usual it was amazing and very personable! I always enjoy my visits with my nurse.
Google
1.0/5
Feb 4, 2020
Google Ideal Image Towson
They schedule me for 4:00 pm but I was sitting there for 50 more Minutes to someone do the hair removal consultation. Time management was really bad. With %70 off of the original price and even %90 off of original price for the second area (hair removal), still the prices was not real.
Google
5.0/5
Feb 4, 2020
Google Ideal Image Towson
Professional and informative. Relaxed environment. Great experience
Google
1.0/5
Feb 3, 2020
Google Ideal Image Towson
This place is horrible, don’t do it!
Google
5.0/5
Feb 3, 2020
Google Ideal Image Towson
Very nice staff and friendly as soon as you come and am looking forward to a change
Google
2.0/5
Jan 31, 2020
Google Ideal Image Towson
This place is a SCAM! They bribe people for good reviews. Don’t believe me? Read all the employee reviews on indeed. It’s your money! so don’t you think you should get the best of the best? If so, DO NOT go there. Go to a real professional.. plastic surgery office or a dermatology office. Go Somewhere there’s an actual doctor onsite! How can this place be so great if the employee turnover rate is so high!? Like I said it’s your money.
Google
5.0/5
Jan 24, 2020
Google Ideal Image Towson
The employees at Ideal Image and Towson, MD have been great to me since I relocated from the Garland, TX Ideal Image. Michelle Miller-Kalwa is extremely pleasant and helpful in Towson. I have been getting Botox for 3 years with Ideal Image and always had great people to work with. My first visit to the Towson, MD location was great. I would highly recommend them.
Google
5.0/5
Jan 24, 2020
Google Ideal Image Towson
It was an amazing experience, the staff were very professional, kind and wonderful, the appointment was prompt and the environment was very warm and inviting. I had a wonderful experience and I have told my friend and daughter who are both eager to get an appointment as well. Great group at the Towson office.
Google
5.0/5
Jan 23, 2020
Google Ideal Image Towson
IDEAL IMAGE IS TRULY AMAZING...WENT IN TODAY FOR A TOUCHUP AND ENDED UP STARTING MY UNDER ARM HAIR REMOVAL....IM SO EXCITED....ALSO THE CUSTOMER SERVICE WAS THROUGH THE ROOF❤️❤️🙌🏽🙌🏽
Google
5.0/5
Jan 20, 2020
Google Ideal Image Towson
The customer service, the location,how clean it was, the process, the staff. Everything was great!!!!
Google
5.0/5
Jan 14, 2020
Google Ideal Image Towson
The consultation representative was amazing! She explained everything in detail and let me know what all my options clearly. I felt she was very transparent, which is rare in sales.
Google
1.0/5
Jan 14, 2020
Google Ideal Image Towson
Experience was overall mediocre, and not worth the hefty price. Long waits and lack-luster results. The hard-line lack of flexibility in treatment areas is something that puts Ideal Image at a disadvantage compared to other spas. The lifetime plan is "ok" because it allows you to get additional treatments for as little as $50 a sess., but given the fact you've already paid thousands, the need for additional sessions at any cost is kind of upsetting. Each nurse and consultant was friendly and helpful, especially Nesi, so I think its an overall management issue. I got my entire lower body lasered at a different spa (with much better results than my face) for less than it costed for my upper lip and chin at Ideal Image. Bottom line: in 2020, there are so many other cheaper options that get you the exact same results.
Google
5.0/5
Jan 14, 2020
Google Ideal Image Towson
Everyone is very friendly. They answer all your questions if iys something they dont know they will find out for you.
Google
5.0/5
Jan 10, 2020
Google Ideal Image Towson
I am absolutely in love with the results I have gotten!
Google
5.0/5
Jan 8, 2020
Google Ideal Image Towson
Friendly, knowledgeable and skilled staff.
Google
4.0/5
Jan 7, 2020
Google Ideal Image Towson
it's been great so far
Google
5.0/5
Dec 31, 2019
Google Ideal Image Towson
I am very happy with my hair removal results. All the ladies have been very kind and always helped me with my questions. Its been a great experience. I currently get my Botox and fillers at another company but I will be making the switch to Ideal Image. Thank you Ideal Image!
Google
5.0/5
Dec 27, 2019
Google Ideal Image Towson
Everyone I have encounter has been pleasant and friendly. They are honest about the procedures and up front about everything. Every one had a knowledge base for what they were doing and could answer any questions I had without hesitation. I am very pleased and will continue to come here!
Google
5.0/5
Dec 25, 2019
Google Ideal Image Towson
Always a good experience
Google
5.0/5
Dec 19, 2019
Google Ideal Image Towson
Great place! Friendly, honest, accommodating
Google
5.0/5
Dec 19, 2019
Google Ideal Image Towson
It was outstanding as always. Thank you
Google
5.0/5
Dec 17, 2019
Google Ideal Image Towson
My experience was amazing everyone was super nice and helpful they made sure to answer all our questions and even answered the ones we were already thinking. The staff is truly amazing and very thorough. I can’t wait to tell all my friends about Ideal Image in Towson so they can go check them out too!
Google
5.0/5
Dec 3, 2019
Google Ideal Image Towson
Very professional and great results! Definitely recommend!
Google
5.0/5
Dec 2, 2019
Google Ideal Image Towson
Everyone was very friendly and informative. Answered all questions thoroughly. Provided
Google
5.0/5
Nov 30, 2019
Google Ideal Image Towson
I had a good experience because all my questions are answered I felt comfortable I would recommend this place to my friends
Facebook
5.0/5
Nov 19, 2019
Facebook Ideal Image Towson
Great experience at this Towson location (as always). Helpful and knowledgeable staff to make you as comfortable as possible. The pricing is always right and I can usually get the appointment for the time/day I want. The rooms are sterile and instruments are clean. Thank you to the caring staff! I’ll always come back to this location!
Google
5.0/5
Nov 19, 2019
Google Ideal Image Towson
Friendly and knowledgeable staff. On time appointments with great results
Google
1.0/5
Nov 14, 2019
Google Ideal Image Towson
TERRIBLE. Waited for an hour past my appointment time and was never seen. Front desk told me they were triple booked and not their fault. I would have respected them had they just called me saying they needed to reschedule rather than have me drive 40 minutes to sit there for 54 minutes and never be seen. Will be using another institution that doesn’t treat patients this way. Would give zero stars if I could.
Google
5.0/5
Nov 12, 2019
Google Ideal Image Towson
Always professional! Consistently explaining what is going to happen and when, as well next steps.
Google
5.0/5
Nov 9, 2019
Google Ideal Image Towson
My first experience with Botox injections. The staff made me feel completely comfortable and at ease.
Google
5.0/5
Nov 6, 2019
Google Ideal Image Towson
The staff is very nice and professional. I'm loving my results! I have only had 5 treatments and I see about a 95% decrease of hair.
Google
1.0/5
Nov 5, 2019
Google Ideal Image Towson
They are ONLY getting one star because I am forced to give at least that to post the review. When I initially switched to this location from arrundel Mills it was due to the exact SAME issue in tandem with their lack of quality customer service. But I drive 2hrs each way (4hr of my life) to receive services for which you’ve already been paid and get there and the nurse that I was specifically told would be working on the date of my appointment (when I called to verify and be certain as I DONT like to waste time or money) just 3 days prior after receiving the reminder and confirmation texts was not scheduled to be working and this information was available when I called to confirm midweek. I understand emergency situations and life happens but this was NOT that!! They were well aware that the nurse was not scheduled and when I got there they tried to pair me with someone I’m totally uncomfortable with. Then I was told to just come back when the nurse is scheduled. As if I didn’t just spend 2 hrs driving there and about to leave UNSERVICED to drive another 2 hrs back home. Then you’re suggesting I do this again?!?! I still have remaining treatments. But clearly your company is not working for me as I have a night expectation of any business I’m patronizing and paying for services a standard and expectation that you all have FAILED to meet since day 1!!!!
Google
5.0/5
Nov 4, 2019
Google Ideal Image Towson
Not complaining thanks very much I had a good experience all nurses and staff are very profesional and I would like to to recommend to Somali and Kalum. ( Nurses) Also office staff. I love This Place “ Ideal Image Baltimore “.
Google
5.0/5
Nov 2, 2019
Google Ideal Image Towson
Everyone was very helpful and friendly. They explained the procedure and pricing up front. The staff answered my questions and followed up with me the next day to see how I was doing.
Google
5.0/5
Oct 29, 2019
Google Ideal Image Towson
Very welcoming from the moment I entered. The nurse I had was fantastic; answered all my questions and made me feel comfortable. Everyone was very friendly, highly recommended.
Google
5.0/5
Oct 17, 2019
Google Ideal Image Towson
All the staff are pleasant. I'm always greeted with a smile and offered a beverage while I wait, which is never too long . All my appointments have been quick!
Google
5.0/5
Oct 9, 2019
Google Ideal Image Towson
Technicians and staff are great
Google
1.0/5
Oct 5, 2019
Google Ideal Image Towson
It was the worst experience ever. Very disappointed in this place and results wish I never consulted with this group. For anyone who reads this and is considering cool sculpting, your money would be better used on something else anything else!
Facebook
5.0/5
Sep 20, 2019
Facebook Ideal Image Towson
From the Front desk with Neicey, to the financial help and ease of making a payment plan, to the nurses and medical specialists evaluating and performing services, to the final results I get to enjoy for life- I am truly impressed. My sister-in-law and 2 friends recommended it to me and I’m so glad i took their advice. 🙂 🙂 🙂 #idealimagevip #thank you #idealimage
Google
5.0/5
Sep 17, 2019
Google Ideal Image Towson
I just had a free consultation and it was great! The staff are very friendly and informative. The receptionist (forgot to catch her name) is wonderful to speak with and very helpful.
Google
3.0/5
Sep 10, 2019
Google Ideal Image Towson
I was SO excited to get my underarms lasered and saw great improvements throughout my sessions. After I completed all of them, within a few months, my underarm hair has grown back about 80%. It's really sad because I thought that it would be a longterm investment. I have to shave every three days - and it's dark hairs. Such a bummer! I got two extra comped sessions but it most likely won't help keep the hair growth away... for that reason, I would be less likely to tell someone about it since it's not really working.
Google
5.0/5
Sep 5, 2019
Google Ideal Image Towson
Everyone was wonderful. From the front desk reception through my consultation and treatment. Everyone was very professional and I appreciated the asceptic technique used for preparing the area for my Botox injection and the care afterwards. I've already recommended two of my friends to go to Ideal Image to go there instead of where they currently go for their Botox. The price per unit absolutely cannot be beat either.
Google
5.0/5
Aug 25, 2019
Google Ideal Image Towson
This is my experience, Their customer service was exceptional, from the moment you book your appointment straight through your process. The environment was very welcoming and they explain everything to you in details. The follow ups, oh my the follow ups, it's like going to the spa and just totally forgetting your there, you don't need to remember anything they keep you updated. 5 star service from me. 😁
Google
5.0/5
Aug 21, 2019
Google Ideal Image Towson
I didn't know what to expect and Sarah was very friendly, explained the process, talked with me during and made sure I was as comfortable as I could be.
Google
1.0/5
Jul 8, 2019
Google Ideal Image Towson
I’m sharing this review because of the way this company treated my mother. She went to cool sculpting and for reasons of her own didn’t want their service. They were suppose to give her a refund and even sent her a message stating the refund should be available in her bank account within 48hrs. It’s been months now and she’s still trying to receive her refund. She never received any of their services and should’ve gotten it. Plus we have messages from them stating she would receive it. She’s talked to numerous employees including managers etc. And still nothing. Plus they have been very rude about it. Calling her a liar and stating she’s received her refund when she hasn’t and has proof that she hasn’t. She even went as far as to commenting on their twitter, Facebook, etc pages and her comments have been deleted and blocked. I don’t know about their services but as far as their customer service skills are a new low... terrible.
Google
5.0/5
Jul 2, 2019
Google Ideal Image Towson
I got a full back, shoulders, and clavicle package and it's been pretty awesome! 5 treatments in and my body hair has already been reduced by 40% and keeps going away with each treatment. Their customer service is great! They always make sure to have 2 people working with me to ensure my treatments go quickly. They were also super understanding with my payments while I was transitioning between jobs. 10/10 would recommend for anyone who might be self conscious about their body hair.
Google
5.0/5
Jun 22, 2019
Google Ideal Image Towson
Nurses are very nice and knowledgeable. Services were excellent.
Google
1.0/5
Jun 20, 2019
Google Ideal Image Towson
The lack of human empathy in this location is unimaginable!!! Trying to get an appointment after you pay for services is like pulling teeth. Go somewhere else with your money. I called several times to speak with "Nise" or any available manager to resolve my issue but no one is calling back. My last treatment was in April and treatment is due every eight weeks, receptionist is trying to schedule my next treatment in August. That is four months from my last treatment.The scheduler blames me for a "missed appoinment" which is a lie.
Google
1.0/5
Jun 5, 2019
Google Ideal Image Towson
This place is a Joke and Scammers! Beware they Lie and try to take your money and you deal with cheesy low class sales people. Spend your money at Real Reputable Doctors not these Scammers!!!!
Google
1.0/5
May 28, 2019
Google Ideal Image Towson
Don’t waste your time or money. I’m not sure how some procedures they do, they can actually charge you for because it’s literally nothing at all. After being told what i was having done it’s an area people see excellent results. I asked for a quote if i needed a second treatment and her words were “ this area we see excellent results from, you shouldn’t need another” well i can tell you that’s a lot of money for ZERO results. I would Of been happy with 1/2 of what they were saying, then i would Have went again. But it was Literally like rolling down the window and throwing the money out at least that would have been less Painful. This place MAY be good for somethings, however do your research. Because after what i was told and went through seemed like a gimmick to me.
Google
1.0/5
May 24, 2019
Google Ideal Image Towson
THE VERY WORST PLACE EVER TO GO TO!! THEY DID ABSOLUTELY NOTHING I WANTED DONE NOTHING PLEASE, PLEASE, PLEASE LADIES AND GENTLEMEN DO NOT COME HERE I PROMISE YOU WILL NOT GET WHAT YOU WANT AND I WAS NOT TOLD EXACTLY WHAT THEY WERE DOING! THEY ASK WHAT IS YOUR NUMBER 1 REASON I SAID AROUND MY MOUTH #1 THEY DID ABSOLUTELY NO INJECTIONS AROUND MY MOUTH AND AFTER I PAID I WAS TOLD" I AM SORRY I THOUGHT YOU KNEW WE COULDN'T DO IT" SO, I WALKED OUT WITH BOTOX ON MY FOREHEAD THAT I COULD CARE LESS ABOUT AND GOT ABSOLUTELY NOTHING AT ALL OF WHAT I WANTED AND WHAT I THOUGHT I WAS PAYING FOR!!! I AM NOW GOING TO THE BBB THEN TO STATE LICENSING AND ANYONE ELSE! THIS IS UNPROFESSIONAL AND A COMPLETE RIP OFF
Google
4.0/5
May 11, 2019
Google Ideal Image Towson
I've been to three or four Ideal Image locations and they all have the same issue. There is never enough staff therefore appointments are always being cancelled and rescheduled sometimes up to three or four times which can extend the duration in between treatments up to almost 3 months. This is unacceptable. When an appointment is made 10 weeks prior and the company cancels the week of due to short staffing and they can not reschedule for another 4-6 weeks out, and then this evolution happens another one to three times it is upsetting. Another thing that is upsetting is the fact there is centralized scheduling and also internal scheduling at the location itself. Many times the system isn't syncing and there will be duplicate scheduling which can push treatments out even further. As a business professional myself, I recommend Ideal Image needs another provider and there to be a fluid centralizing program. Again this is not a problem at just one location, but at all 4 location's I've been to. Despite the scheduling issues, the Med Spa is GREAT! I love the services, the staff is always friendly (but exhausted and over worked), and kind.
Google
1.0/5
Apr 12, 2019
Google Ideal Image Towson
Told me I was getting an interest-free payment plan, instead ran my credit and opened a credit account with Green Sky Credit who charged me interest, claiming they would credit the interest at the end of the term. They sent me a check for the interest after i paid, AND IT BOUNCED! I have since been waiting for Green Sky customer service to solve this for over a month and a half. Green Sky says it is their Ideal Image account manager who is "solving" this. I am furious, waste of my time. The treatmentt i gotgat Ideal Image was fine,bit is the deceptive sales practice of "iinterest--free payment plan" which was not acceptable, as well as the lack of proper customer service resolution from Green Sky, the company they set me up with.
Google
1.0/5
Apr 9, 2019
Google Ideal Image Towson
I wish I could rate this place a zero...I did a consultation paid a deposit and had a family emergency and could not continue with the service and they decided that i cannot get my deposit back because the lifetime guarantee is non-refundable!! What is being guaranteed actually? I DID NOT RECEIVE ANY SERVICE.....I am utterly disappointed and at the same time happy I did not proceed with them because something told me they were not above board when they would not answer my calls and told me it would need regional approval to refund my money!!!!!!!!! IDEAL IMAGE IS A FRAUD AND I NEED MY MONEY BACK!!!!!!!!!!
Google
5.0/5
Mar 18, 2019
Google Ideal Image Towson
I was extremely impressed with Ideal Image of Towson. The receptionist was very warm and friendly. My sales consultant, Michelle was truly outstanding. She was very thorough when explaining the different treatment and payment options. I felt very comfortable and DID NOT at all feel rushed or pressured. I did not feel in any way pushed into any program. Instead, I felt her genuine interest in my well-being. I was at first hesitant in which treatment to receive, but she was able to answer all of my questions and took my concerns into great consideration. The nurse was also friendly, who made sure to take me right back to perform my treatment. She made me feel much more comfortable. Overall, I had an absolutely wonderful experience with all the staff. I will recommend this location to everyone!
Google
1.0/5
Mar 16, 2019
Google Ideal Image Towson
A friend of mine came here to get her treatments, after reviewing the contract we realized that she was being charged $6000 extra in interest. Slipping in a 29% interest rate on the entire package WITHOUT informing the consumer is outrageous and FRAUD. After further review, I discovered this place has an F rating at the better business bureau. DO YOUR RESEARCH. BUYER BEWARE. If you decide to move forward, have a good lawyer check out your contract. Because you'll need it. oh, better still...you can't reach customer service with any concerns. They communicate via email only...you know who else communicates this way? Scammers from overseas calling you claiming you owe the IRS money. Sound familiar? DON'T DO IT.
Google
1.0/5
Mar 13, 2019
Google Ideal Image Towson
I made an appointment to get a IPL treatment and the gentleman who took my Appointment told me that the service would be $300 for my face only and that they could take me at 12 noon. I made it clear I had a scheduled appointment or an IPL that following Monday at a different location where I’ve had it before but it was a little far for me. I told him to make sure that they were booking me for the full procedure that I would get done same day. I showed up to the location to find out that they only book me for a consultation only not the actual appointment and also that the service was going to be $360 not the $300 I was quoted.. on top of that that they don’t have IPL they only do BBL. I realize this laser may be better but the point is I was told they have IPL When I was told that they didn’t have time to take me for the full appointment that day even though I had taken off work to drive all the way there to get it done. I made an appointment to get a IPL treatment and the gentleman who took my appointment told me that the service would be $300 for my face only and that they could take me at 12 noon so I was very upset when I was told that they didn’t have time to take me for the full appointment that day. This was a huge waste of my time in a major inconvenience. I do not recommend this place for the lack of reliability and professionalism.
Google
4.0/5
Mar 6, 2019
Google Ideal Image Towson
I was happy with customer service, but the prices are high even on sale
Google
1.0/5
Mar 6, 2019
Google Ideal Image Towson
This place is a joke! I had a consultation with Michele. I was told by the nurse my hair wasn't treatable because it's blonde. but Michele insisted to tell me my hair looks treatable so I should buy the package! So two people telling me two different things!.? I don't think this place knows what the heck they're doing! Michele was so phony I couldn't stand it anymore! She Just wants my hard earned money! I'm telling everyone I know not to come here! Michele needs to retire! I don't like pressure sales as it is, but something was not right about this place! Save your money people! Do your research before making a BIG! Financial decision! I'm going to sonobello!
Google
1.0/5
Feb 25, 2019
Google Ideal Image Towson
Did not tell me that I would have to come back and pay more for the results I wanted. If I would known that from the start I would have never signed up to have anything done there.
Google
5.0/5
Feb 12, 2019
Google Ideal Image Towson
I can't say I'm upset with the staff AT ALL but with a policy. They were great! Just know that if you change your mind and you were approved for GreenSky financing that you will have to get your primary doctor to write a letter stating why you CAN'T have the procedure. I asked what would disqualify me? The very things I wrote down in my profile of past procedures are the things that my doctor could use to disqualify me basically. At any rate, read the fine print. So if your doctor WILL NOT write you a letter, you are stuck paying for the financing anyway because GreenSky has already paid Ideal Image. Guess that's my fault. UPDATE: Office contacted GreenSky after I submitted a doctor's note so everything is fine now. It still showed up on my credit as an account but as a zero balance.
Google
1.0/5
Feb 8, 2019
Google Ideal Image Towson
I don’t usually write reviews but I am so frustrated with the lack of organization and poor customer service at this location. I’ve been seen at this location several times and despite my numerous bad experiences, I continued to give them the benefit of the doubt. My first bad experience I waited over an hour past my appointment time to be seen. Each time I questioned the wait I was told 10 more minutes, 10 more minutes, etc. Finally, an hour after my appointment time, one of the ladies admitted to me that there was a scheduling issue and they didn’t have the right person there to perform my service. The second bad experience was when my appointment was canceled 30 minutes before I was going to be seen. This time I was told a shipment of product had spoiled and hadn’t been replaced yet. The third and final time was when I was called 10 minutes before my appointment and told I couldn’t be seen because there was no one scheduled who could perform the service. At this point I had already driven 20 minutes in rush hour traffic and was less than 5 minutes away. I asked to speak to a manager and was told she wasn’t in but that she would give me a call that afternoon. I never heard from her. I paid for my services up front but I am so frustrated with this place I won’t even be returning to get the rest of my treatments. Save yourself the headache and go to another medspa!
Google
2.0/5
Feb 8, 2019
Google Ideal Image Towson
2/8/19. Had a procedure today. Staff great. Ladies room filthy dirty. Not cool for a spa. Floors and sink terrible condiitio. Overall, since massive staff turnover, the business has gone downhill. Corporate needs to take action to improve the condition of the Townson center. Needs improvement on seeing clients on time. Never been seen on time - always 25 + minute wait related to 3 appts. I have a very busy schedule too. However, when seen, great service, great staff.
Google
5.0/5
Feb 3, 2019
Google Ideal Image Towson
Definitely recommend Ideal image. From front desk assistant Nesi to consultant Michelle to Nurse Ann provided awesome customer service. They helped my first laser hair removal treatment go smoothly especially since I was nervous. Also, they explained in detail pre, during, and post op treatment instructions. Looking forward to the final results. Thanks Ideal image!!!
Google
5.0/5
Jan 23, 2019
Google Ideal Image Towson
Love this place! Michelle was very knowledgeable and professional! Nurses were very kind and friendly. Have been 4 times for Botox and very happy with results! I will be back for sure!
Google
5.0/5
Jan 22, 2019
Google Ideal Image Towson
I absolutely l💚💙ve Towson location Ideal Image. I started treatment there approximately 3-4 years ago and have been a consistent client ever since. The center is beautiful, clean, organized, and upbeat. Booking an appointment is convenient and always positive. The best part is the staff. Everyone from the receptionist (Neicy) who I adore, to my favorite providers (Shannon & Ann) are so pleasant, kind and excellent at keeping me hairless, to the other beautiful staff that care about their clients holistically- makes this center the best laser hair removal around. As a woman of color, I especially appreciate that Ideal Image understands the uniqueness with my skin pigmentation and works to not only treat but protect my skin. So far, I've had 6 areas treatment and excited to get more done at this location. Thank you to everyone at Towson Ideal Image for always making my experience the greatest!
Google
5.0/5
Jan 21, 2019
Google Ideal Image Towson
The manager Lauren is a godsend. She really listens to the clients concerns attentively and compassionately and she comes up with logical well thought out solutions for their problems. It is because of her that I will continue to use services from this company. I hope Ideal Image is aware of the jewel they have in her.
Google
5.0/5
Jan 18, 2019
Google Ideal Image Towson
Kaylen was great to work with during the treatment. She is conscientious in her work, answers all of my questions and is just a true delight! Highly recommend the coolsculpting and bbl
Google
4.0/5
Jan 17, 2019
Google Ideal Image Towson
Sales person (Kristine?) was real helpful letting me know my options and working out a good deal. Sometimes tough to get appointments if you don’t have a flexible job. Great results!
Facebook
1.0/5
Dec 15, 2018
Facebook Ideal Image Towson
This place is terrible. I specifically showed the nurse where I wanted to spend my money in botox. She told me she understood and I would see the results I wanted. She injected way to much botox in a different spot and I never saw intended results. I called to speak with them about this mulitple times and was never called back. My friend was with me and had the same experience. She scheduled an appointment to go back and show them that she did not recieve the results she wanted and they cancelled her appointment without rescheduling. NEVER AGAIN
Google
1.0/5
Dec 15, 2018
Google Ideal Image Towson
I was originally going to have a procedure at Ideal Image Towson office. 1st time I have ever thought about doing anything like this. Went in and started great, until I had to cancel due to unforeseen conditions. Now they are refusing to return money (no service was ever done or anything completed) plus I canceled months in advance. They bill before anything was even done. Instead of being professional and understanding, all they care about is making their next dollar. Very disappointed. Hopefully they decide to do the right thing.
Google
2.0/5
Dec 15, 2018
Google Ideal Image Towson
Beware please read your contact before signing .
Google
1.0/5
Nov 27, 2018
Google Ideal Image Towson
If you’re a woman of color or middle eastern decent, go some where else. I was going for almost 2 years and finished my package and my hair was still growing as usual. They changed the different settings on the laser machines on me to see if that would help but unfortunately it didn’t. I ended up getting a burnt scar from the laser. At the end of my treatment, the lady told me I wasn’t a candidate for THEIR laser machines and kindly refunded me my money. It’s disappointing to know I went though all that time and pain for NOTHING. What is the point of a first patient consultation? I thought it was highly unskilled and unprofessional.
Google
1.0/5
Nov 22, 2018
Google Ideal Image Towson
I think everyone should be made aware of your cancellation policy during consults. This way we can make informed decisions. I called to cancel and was told I need a doctor's not to do so. I have to visit a doctor to cancel?!?!?!?!?!? There wasn't a requirement to bring my doctor's pre-approval to sign up. And honestly, I was really just slowing down to weigh my options, I'm sure I would've come back for another service, if not the initial one. But at this point, I don't think Ideal Image is the company I want to do business with and for that reason I will not recommend anyone!
Facebook
1.0/5
Oct 20, 2018
Facebook Ideal Image Towson
Staff has no clue what they are doing.
Google
1.0/5
Oct 9, 2018
Google Ideal Image Towson
I’ve been coming to this location for about a year for laser hair removal. Things were good initially but the last 2 appointments I’ve had to reschedule my appt because someone called out. In fact, the appointment they reschedule has to be rescheduled because of a call out. They don’t seem to have an appreciation for the fact that I have a job and block my schedule to make my appointment and I can’t just reschedule. I’ve pre-paid for my services so they have their money- I’m stuck trying to work around their mismanagement. Completely unacceptable!!
Facebook
1.0/5
Oct 8, 2018
Facebook Ideal Image Towson
I have been coming to the Towson Ideal Image for about a year for laser hair removal. For the most part, things were good. Recently however, they have been having staffing issues and I keep getting bumped. In fact, my appt 4 weeks ago had to be bumped because of staffing and I just got a call today they were going to have to bump me again because of staffing. Completely unacceptable! I work, have my own patients to see and shuffle around along with kids and life. I’m at the point of asking for my money back. This isn’t how you run a business! Will not recommend to anyone!!
Facebook
1.0/5
Oct 2, 2018
Facebook Ideal Image Towson
Save your money and go somewhere who pays there employees enough to talk to you with at least a tiny bit of respect. Lopsided lips weren’t the half of it. They continue to make appointments and then say you never scheduled or they scheduled you for the wrong office multiple times then try to blame you like it’s your fault. These people need to just get another day job . I am sick to my stomach at how I’ve been treated . I would of gotten better treatment out of some basement somewhere off of north ave. Smh 🤦🏽‍♀️ I give these people multiple negative stars - ⭐️
Google
5.0/5
Aug 15, 2018
Google Ideal Image Towson
I went in for a consultation & let me tell you these ladies aim to please! They were extremely welcoming, polite, & friendly. Nesi, Ann & Christine got me so pumped up & I am so excited about my upcoming procedure and looking forward to seeing them again!
Google
1.0/5
Aug 3, 2018
Google Ideal Image Towson
I did a coolsculping treatment on IDEAL IMAGE, Towson and they told that the results after the second session will be the best and don’t happen like that. The staff there notice with the pics before and after and decided to do thrid session for free. I when ready to do it and they said that was a mistake because is no much left to treat. Obviously, I when to Belcara other place where they do coolsculping and they told me that I’m treatable and I have a lot of fat left under the skin. They lied to me.
Google
2.0/5
Jul 14, 2018
Google Ideal Image Towson
Very strange experience. Got a quick consultation appointment from the website. When I got there no one was at the desk. The Orkin exterminator was spraying chemicals in the air and at the floor. When someone finally came out he wanted ID and a whole lot of medical history just to get a price for laser hair removal. He said it was required. So I left and went across the street to another location.
Google
5.0/5
Jun 20, 2018
Google Ideal Image Towson
I went in today not knowing what to expect. The staff was extremely friendly and knowledgeable in what I came in for. I was surprised and happy that I could also be treated the same day. I had laser of facial hair. There was minimal pain, just a prickling and I was done in 10-12 minutes. I am so happy I finally came to Ideal Image to get this done.
Google
5.0/5
May 17, 2018
Google Ideal Image Towson
Great and Friendly service!
Google
5.0/5
May 17, 2018
Google Ideal Image Towson
Very pleased with my experience. This was my second visit. Everyone is very professional and friendly.
Google
5.0/5
Apr 11, 2018
Google Ideal Image Towson
Welcoming environment. Attentive staff. Professional nurses. You won't be disappointed with your results, either. Go for it.
Google
5.0/5
Mar 30, 2018
Google Ideal Image Towson
The nurses there are so nice and they make you feel comfortable despite the pain you have to endure for some of these procedures. I recently moved to Houston and I needed to transfer my file. I spoke to Niecy and she got me squared away. The transition was nice and smooth. I miss going to the Towson location. I absolutely recommend the Towson location of Ideal Image. Thank you ladies.
Google
5.0/5
Mar 27, 2018
Google Ideal Image Towson
I have always had a very positive experience here. I go for fillers and am about to schedule for laser hair removal! Everyone is very nice and knowledgeable & prices are very decent. I’d highly recommend! Thank you ladies of ideal image Towson!
Google
2.0/5
Feb 3, 2018
Google Ideal Image Towson
I agree with the other reviewer who said they will promise you the world and under deliver. I opted for ideal image vs a groupon, despite it being way more expensive, because I thought if I was going to make the commitment I would do it right. With the results I received, I would have much preferred to go with the groupon places as I’m back to shaving my under arms 2 times a week. Is it less hair? Sure. But it’s reallt noticeable still and that’s the point. I also feel like it took a really long time. I was going for months and years! I even had extra sessions a comped because of my poor results. The extra sessions didn’t help and here I am shaving again. The staff were always nice and the place is clean but for paying premium dollar I expect premium results. I’m looking into fillers now and because of the other reviews, I won’t be going here for that either and all my friends and coworkers who asked about my laser hair removal I told them all the truth.
Google
1.0/5
Jan 26, 2018
Google Ideal Image Towson
I did this for my face paid over $5000 for only my chin and neck area i never missed an appointment(9 appointments ) . I WOULD NOT RECOMMEND .. All in all the sales rep will promise you the world and when you finish, over $5,000 later you will still have hair and they back out of their promise to "eliminate all the hair"in my consult i asked what happens if i still have hair left she told me that not to worry you will have a $1 per pulse contract . Well I finished the series and once I wanted to come back for a touch up I was told I had to pay an additional $200. SAVE YOUR TIME ANS YOUR MONEY BECAUSE YOU WILL STILL BE HAIRY 🙂
Google
5.0/5
Jan 26, 2018
Google Ideal Image Towson
Staff was extremely friendly, and made me feel very comfortable there. They were warm and welcoming and explained everything in detail so you could know the process of how everything worked. I cannot wait to start my treatments!
Facebook
5.0/5
Jan 15, 2018
Facebook Ideal Image Towson
They are real professionals and give great customer service. I feel well cared for.
Facebook
5.0/5
Jan 9, 2018
Facebook Ideal Image Towson
I love it already and I only had one treatment...........
Google
1.0/5
Dec 26, 2017
Google Ideal Image Towson
I will never refer anyone to ideal image. I received a poor service. I am done with them.
Facebook
5.0/5
Dec 8, 2017
Facebook Ideal Image Towson
I'll be headed to my last visit in a few months. I get laser hair removal. My experience has been great. The ones doing the hair removal are very professional. No more waxing, no more shaving, no more tweezing, and with all the time spent doing all these items, Ideal Image has proven to be a very cost effective investment.
Google
5.0/5
Dec 1, 2017
Google Ideal Image Towson
When I first made the commitment and realized the expense, I wanted out. But after the first treatment I instantly observed results. I have just had my last laser treatment, my final results are spectacular and unbelievable. I use to have scarring from shaving and tweezing and that has disappeared. My laser technician was always giving me positive support and was so caring that I now consider Ann a friend. My laser experience and results were priceless.
Google
5.0/5
Oct 10, 2017
Google Ideal Image Towson
After a scheduling conflict, the staff went out of their way to accommodate me and make me feel comfortable. The nurses are wonderful and personable which helps during the treatment. Would definitely recommend!