Dallas (Plano)

7501 Lone Star Drive
Suite B140
Plano, Texas 75024
214-666-4182

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -6:00pm
Tue9:00am -8:00pm
Wed9:00am-8:00pm
Thu 9:00am-8:00pm
Fri 9:00am-6:00pm
Sat9:00am-5:00pm
  • The trendy city of Plano is located in north central Texas, approximately 20 miles north of downtown Dallas. Over 250,000 citizens call Plano home and so did Ideal Image in December 2005.

South East Corner of Preston Rd & Hwy 121, in the green building in front of World Market

3.8/5
3.8 /5
93 Reviews

Google
5.0/5
Feb 6, 2020
Google Ideal Image Plano
I was so impressed with Kim, I just went yesterday, let’s see how it looks next week.
Google
5.0/5
Jan 31, 2020
Google Ideal Image Plano
Everyone went above and beyond to make my experience amazing!
Google
5.0/5
Jan 31, 2020
Google Ideal Image Plano
Friendly cleanliness and professional
Google
5.0/5
Jan 29, 2020
Google Ideal Image Plano
EVERYONE was a sweetheart! Made me feel very comfortable. Tanya was so nice and Beth intelligent. I wish I could have her every visit. Highly recommend this place. ( this ladies are all.beautiful too ! Lol )
Google
5.0/5
Jan 22, 2020
Google Ideal Image Plano
I had the best experience at Ideal Image in Plano! I was a little nervous getting lip filler for the first time, but my aesthetician was very professional and calming and told me exactly what to expect before my treatment. She talked me through the treatment and let me take breaks whenever I needed. And she told me exactly what to expect afterwards and answered the thousands of questions I had afterwards. She also called me the next day to check in. Because I was given aftercare guidance I knew exactly what to expect and how to treat, and I had NO anxiety with how my lips were settling for the first couple of days. I am so impressed and it was a wonderful first experience. I would give them a million star review if I could! Thank you ideal image!
Google
5.0/5
Jan 21, 2020
Google Ideal Image Plano
Everyone was great and amazing
Google
5.0/5
Jan 17, 2020
Google Ideal Image Plano
Princess was great! She explained everything and talked me through the treatment.
Google
5.0/5
Jan 16, 2020
Google Ideal Image Plano
Loved my experience, everyone was so nice and informative and made me feel very welcome! I got Botox and the girl injecting me talked me through the whole process and was the absolute sweetest.
Google
5.0/5
Jan 16, 2020
Google Ideal Image Plano
This was my first time getting Botox. I had an amazing experience. Everyone was so kind and generous. They made me feel at home and so comfortable during my procedure. I would highly recommend them.
Google
5.0/5
Jan 16, 2020
Google Ideal Image Plano
The staff was very nice and made me feel at ease. Also, very informative!
Google
5.0/5
Jan 13, 2020
Google Ideal Image Plano
Great location! And Vicki is the best!! She is so kind and considerate and went out of her way to help me. I'm going back to this location (even though another is closer to me) because of her!
Google
5.0/5
Dec 27, 2019
Google Ideal Image Plano
Thank you to Dana and her wonderful ladies! When I signed up for treatments in ATL in 2016, the lady messed up the pricing. I explained this to Brandi and Kendra at the front desk- they quickly got me in touch with Dana who sorted it out. All of this in the same visit that Vicki did my treatment. Seriously- I have never been more comfortable with such a personal service. Thanks ladies!!
Google
5.0/5
Dec 17, 2019
Google Ideal Image Plano
Brandy was fantastic worked their schedules to fit mine so I could go out of town. Super friendly with family atmosphere! Dana was fabulous as well. Highly recommend!!!
Google
5.0/5
Dec 16, 2019
Google Ideal Image Plano
Catrina did an awesome job on my consult and Vicki was able to get all 3 of the procedures done that afternoon. I am very happy with my experience.
Google
5.0/5
Dec 10, 2019
Google Ideal Image Plano
Very pleased they took care of my issue that I was concerned about and handle it professionally with question
Google
5.0/5
Dec 8, 2019
Google Ideal Image Plano
Had a great experience here! Worked with Brandi to schedule an appointment and was able to get one very quickly (next day actually). The lobby was very clean with complimentary coffee and waters. Vickie did my laser hair removal and she was excellent! She was very professional, comforting and personable. Great facility and great results!
Facebook
1.0/5
Sep 12, 2019
Facebook Ideal Image Plano
They don’t answer the phone I have been calling for 4 months the voicemail is full, I really need speak to someone but apparently they don’t care
Google
1.0/5
Aug 16, 2019
Google Ideal Image Plano
Worst location ever. Showed up for my appointment today which I made 4 days ago, and no one is here. Knocked on the door, no answer. No one called, no one emailed. I even specifically asked if the location was open because this is the SECOND time this had happened to me!!! Husband took time off work to watch my kids and it was completely wasted. I rarely leave reviews but this is ridiculous.
Google
2.0/5
Jul 20, 2019
Google Ideal Image Plano
I have been going to ideal Image for about 8 months or so. Never had any issues. The treatment was working. However, their office has been closed for over 3 months now with no advanced notice. Your clients should be notified via email or SOMETHING. I got a call the day before my visit saying that it would just be closed for two weeks. At first that was no big deal. They said they’d call me. They didn’t. I had to call them only to be told that they would be closed for two months and I could schedule an appointment with their other locations. Their other locations are too far from where I live. At this point I am STILL waiting on them to reopen. This is ridiculous. I pay way too much money for this terrible customer service.👎🏽
Google
1.0/5
Jul 13, 2019
Google Ideal Image Plano
Doesn’t live up to name their name..there was nothing ideal about this experience. Neither any ideal results as promised and guaranteed in multiple occasions by the sales agents, employees or representatives of Ideal Image. The results are sickening and unfortunately there’s no resolve or solution to make amends. I have tried multiple times to speak with someone. Just a terrible business scheme. Don’t waste your time nor money trying to make amends, you will get multiple lies unanswered phone calls, emails. The treatments were Inconsistent treatments. I am completely Disgruntled. This was a major Disappointment. My Heart is broken that someone will misrepresent there services in order to increase their profits. I would appreciate honesty so that I have the chance to make a decision based on the information presented to me. However this was not the case... the sales reps (Deiss) hired to convince you this option is better than any alternative. And you’re presented with a discounted rate for services which aren’t necessarily discounted. It’s bait and switch. I should have known the moment the representative said “we are not a medspa” when in fact they are hence the name 😐 I should have turned away. Well over 4k later, and a very hairy mess. How can one be made whole from such an experience? What is reasonable for ideal actions or inactions? They are not willing to compensate you. They will blame your body as if something went wrong or allege you’ve changed your normal habits. Well let me see. You have increased the laser speed to damage hair follicles. There aren’t many cases where bodies reject such power if properly done. If results weren’t favorable to the techs, why wouldn’t they suggest another plan? Why would they continue to take your money if they notice the results weren’t favorable? Why would they release you from treatment if incomplete? Would a healthcare provider do this to their patients? What is the result? Should I just go to a more credible, honest business to inquire further treatment? Will they do the same to me? Hopeless and what you will feel. Sad is a result. Disappointment. Embarrassment for trusting such a business who lacks honesty and trustworthiness completely. Enticing consumers and leaving them hanging to dry. I don’t know what’s worst.. I’m disgusted that this is normal and no one wants to help. If results vary by person, well treatment plans should vary per person. My sister goes to another laser provider. The techs tailor the treatment based upon her progress and adjust accordingly. If it’s too much frequency or whether too little. And if over charged or under charged. Unlike ideal. It’s like you to take whether and cross your fingers that it works. Well when you’re paying for such procedure and that price it’s not a finger cross it’s expecting optimum results nonetheless results promised. Still waiting for the regional manager to reach out... as corporate claims is the best way for resolve.
Google
1.0/5
Jul 9, 2019
Google Ideal Image Plano
Don’t waste your money here. I spent thousands of dollars and no results. Rude management and no one ever returns my calls.
Google
2.0/5
Jul 4, 2019
Google Ideal Image Plano
I got LHR a few yrs ago, great staff & service, never had any problems. I completed all my treatments and was told I could have touch-up sessions at $50-75, depending on the area. about 8 months after completing my treatment i had my first touch-up, the lady treating me said she was even going to charge me bc she didn’t expect i would need a touch-up so soon,, again, excellent service,, and they zapped me pretty good, lol, no worries though, it was very effective for a little over a year. i went back for another touch-up 3 months ago and when i called to schedule the appointment they tried to charge me like $325 or some other outrageous amount, i explained to the girl on the phone my contractural agreement and another girl got on the phone and confirmed the original price i was quoted. however, when i came for my appointment, they did not amp up the voltage for my treatment like they did my previous touch-up visit, basically yielding no effect what so ever. if their angle was to do such a low-level treatment so i would have to come back soon, they succeeded. very disappointed. they used to be so good; customer service & treatment.
Google
5.0/5
Jun 19, 2019
Google Ideal Image Plano
best in DFW hands down and i been to all of them. it isn't always about the trendiness of a place. its about results, thats it results. want to go on a Instagram famous cocktail waitresses day job spa then go elsewhere. only professionals at ideal
Google
5.0/5
Jun 17, 2019
Google Ideal Image Plano
amazing. got amazing service and am very happy with results
Google
5.0/5
Jun 17, 2019
Google Ideal Image Plano
someone "stole" me from ideal image and took me to "the secret spa" where they gave me droopy eye lids and lots of attitude and a run around. i regret ever going to secret and wont ever go to their chop shop again. Ideal image is the real deal and SAFE
Google
1.0/5
May 26, 2019
Google Ideal Image Plano
I have been coming to this location for laser hair removal. Spent $1800 for just chin and guess what it grows back!!! You are promised hair free after 9 treatments, and might need touch ups, which they charge $50 for. Staff is friendly but definitely not worth the price. There are alot of other facilities offering the same service for a fraction of the price.
Facebook
5.0/5
May 20, 2019
Facebook Ideal Image Plano
I absolutely loved the staff. They are very thorough. The facility is clean. And the results were fantastic!
Google
1.0/5
May 4, 2019
Google Ideal Image Plano
This facility is outdated, overpriced and according to a conversation that was overheard has many underlying issues. What kind of company would subject their paying patients to Black Mold? What kind of company would subject their own employees to Black Mold? A company that is money hungry and only cares about making their next buck over the safety and well-being of their patients and employees!!!! If they don’t care about the employees working there they can’t possibly care about the patients that spend their hard earned money there. Ideal Image is a joke don’t spend your money there. I don’t see how they are still in business.
Google
5.0/5
Apr 19, 2019
Google Ideal Image Plano
Going to ideal image was a big decision for me to finalized on, but when I went there, it turns out to be the best decision I have to make for myself. The staff were great as well. I just loved it and can't wait for my next visit.
Google
5.0/5
Apr 16, 2019
Google Ideal Image Plano
I was greeted with warmth and kindness. Everyone was so patient in explaining the procedures and what to expect. I was going to shop around for different prices to compare but I decided to go with my gut and use Ideal Image due to they made me feel very comfortable.
Google
5.0/5
Apr 16, 2019
Google Ideal Image Plano
I’ve been going to Ideal Image Plano location regularly for over a year now and have nothing but the best to say about them! Ladies at the front desk are always friendly and helpful, scheduling changes are never an issue and they always follow up with a phone call. Their nurses are professional, approachable and above else, experts in their field. Rebecca B. stands out especially, I’ve worked with her many times and she made my every appointment a breeze. I will keep using Ideal Image services at Plano location. Keep up the good work!
Google
1.0/5
Apr 13, 2019
Google Ideal Image Plano
Not impressed at all. Paid $2,700 for my bikini area 2 years ago, which I just finished my last session a few months ago. I went back for a touchup today because I am definitely not satisfied with the results and they are charging me $75 each time I go now. An overall awful experience throughout the years and will not be giving Ideal Image anymore of my business.
Google
5.0/5
Apr 12, 2019
Google Ideal Image Plano
I have been coming to see Kim for two and a half years now and I cannot say enough great things about her! She is so kind and amazing, and makes my experience comfortable and easy every time. If you are in need of laser hair removal make sure to request her! Thank you Kim, you're the best!
Google
5.0/5
Apr 11, 2019
Google Ideal Image Plano
Leah Bell was absolutely incredible! She knew exactly what she was doing, made sure I was comfortable and did everything she could to meet my requests! Ideal Image has been nothing short of amazing and I would recommend it to anyone.
Google
5.0/5
Apr 11, 2019
Google Ideal Image Plano
I have been going to Ideal Image for over two years. I have only had wonderful experiences with Leah. Before going to Leah my dermatologist did my botox with little to no change in my appearance. After going to Leah my friends and co-workers have noticed how much YOUNGER I look and ask me what kind of plastic surgery I've had.. They are so amazed at how well she does and for a fraction of the cost. I would highly recommend you give them a call and make an appointment with Leah. You won't be disappointed.
Google
5.0/5
Apr 9, 2019
Google Ideal Image Plano
I don’t have enough words to express how happy I am with Leah Bell’s services!!! She is very profesional, friendly and the kind of person that goes out of her way to make you feel at ease with the treatment and great about yourself!!
Google
5.0/5
Apr 7, 2019
Google Ideal Image Plano
I have been a client of Leah Bell here at Ideal image, Plano for about 4 years...she is AWESOME! She has an amazing bedside manner and has always makes me feel comfortable at times that are not the most comfortable! (LHR in “certain” areas) I HIGHLY recommend using ideal image and Leah!!
Google
5.0/5
Apr 5, 2019
Google Ideal Image Plano
I love Ideal Image! Very helpful staff! Brandi was able to explain the process and shared realistic expectations from the treatments and helped customize what I really needed! I also like that their laser hair removal is the correct laser for people of color or with dark pigmentation!!!
Google
5.0/5
Apr 4, 2019
Google Ideal Image Plano
Awesome place. Fantastic staff. It was a quirky duckling of a place at the start but finally grew into a beautiful swan. Super friendly...comfortable...and clean. Leah Bell is an absolute angel. Listens...cares and remembers what matters to her clients. In all the years I have been going to this location...she is the best nurse ever.
Google
1.0/5
Apr 3, 2019
Google Ideal Image Plano
better customer service, I feel like im not getting my moneys worth
Google
1.0/5
Apr 3, 2019
Google Ideal Image Plano
First off, on the phone I spent 15 minutes talking to a woman talking about herself constantly when I called back to book. Then, I show up, part of town is decent but the interior felt cold, un-decorated, and like pure business. No warm fuzzy, spa-like feeling. Honestly it felt like the ran down Planned Parenthood I visited when I was 16. I was called into an office and told briefly about the process. I had to ask how much it was 2 times before I got a response. Supposedly it's 60% off and is still $2,400- don't quite see the discount in that? I was told on the phone that I would be assessed and that the charges would only be based on the hair that I have which went un-examined. I expected to be able to show the nurse my problem area and was even told that I would be taken into another room by the consultant/sales woman. Well, I was not physically evaluated, nor was I escorted to a more private room. The nurse came in and told me the exact same spiel as the consultant/sales woman, very quickly, and then we parted ways. I am very disappointed in what was advertised over the phone as a "consultation" as to what it really is. Will not be recommending or using your services.
Google
5.0/5
Mar 26, 2019
Google Ideal Image Plano
The people here are amazingly sweet! I loved everyone I spoke with. They are knowledgeable and helpful. They are also very willing to talk you through questions and concerns!
Facebook
5.0/5
Mar 25, 2019
Facebook Ideal Image Plano
Excited! My first visit and everyone is super thorough- they don’t sell you anything you don’t need or isn’t useful to you! The last place I went to had me prepay for a treatment that will not even work on me and Ideal Image let me know that — all the people who do the procedures are licensed nurses! Definitely the place to go!
Google
5.0/5
Mar 19, 2019
Google Ideal Image Plano
Great service. Kim is my gal! Very knowledgeable, prompt, honest and super friendly. I asked for her specifically during every visit. She is a perfectionist! Well done A+++ ~SB
Google
1.0/5
Mar 11, 2019
Google Ideal Image Plano
Nothing. The price quoted was way over-priced. Other medspas offer the exact same services with the exact same equipment for $400 when you are charging $2,000 (and that's with your discounted 75% off rate).
Google
5.0/5
Mar 4, 2019
Google Ideal Image Plano
The staff at Ideal Image are very helpful and caring of the needs to become a better you. I have been treated like a queen here and the results are totally amazing and I feel a lot better when I look in the mirror now.
Google
5.0/5
Feb 27, 2019
Google Ideal Image Plano
My experience at the Plano, TX location was first class. Rebecca (Becca) was great. If you can I would highly recommend you ask for her. Thanks
Google
5.0/5
Feb 25, 2019
Google Ideal Image Plano
The staff there is amazing from front desk personnel ( Brandy who calmed my nerves 🤗) to nurses ( huge shout out to Rebecca , Rachel and Sonja who took such wonderful care of me ) to financial coordinator! Everyone was so welcoming and eager to serve my needs! Definitely 5 star treatment!!
Google
5.0/5
Feb 22, 2019
Google Ideal Image Plano
This place is great! Vicki, RN is so professional and very skilled in these beauty treatments! You'll want to ask for her to make you feel great!
Google
5.0/5
Feb 21, 2019
Google Ideal Image Plano
Katrina was awesome! Very knowledgeable, professional and personable! Will definitely be returning and recommending others to this place.
Google
5.0/5
Feb 20, 2019
Google Ideal Image Plano
I LOVE this place! You could not ask for better customer service! All of the nurses are great! This company is not just out to make money, not only do they offer competitive rates for services, they are honest about the services you need! I have been willing to pay for additional services but was told that they would not recommend because I would not see results, so yes, I appreciate the honesty! I love them so much I have sent them a new generation...I sent my 20 year old daughter here so she will be a customer for life as well!
Google
1.0/5
Feb 13, 2019
Google Ideal Image Plano
Went here for the cool sculpting procedure to remove access fat from my abdomen after having a baby. Was quoted 5 k at first and had the price reduced to 2500 only to find out weeks later it never worked. I knew the day I made the payment to them when they gave me a waiver to sign that I couldn’t sue them if it didn’t work. They already knew it wasn’t going to work. Here I am a year later trying to get liposuction and doctors are trying to say I have scar tissue from this place. Smh liars and deceiving scam artists and I couldn’t find myself to work for a place of no integrity! Save your money and get lipo w a board certified plastic surgeon or go to the gym. This is a waste of your time and money! And I’d love to get mine back! They never called me for a post appointment or anything!
Google
5.0/5
Feb 6, 2019
Google Ideal Image Plano
Outstanding Customer Service! I just received fillers in my lips, and I can honestly say this is the best my lips have ever looked! Leah was absolutely amazing! She asked me about my goals, what I was looking to achieve with this service, and delivered above and beyond! She helped me determine what would be the best look for my lips, and facial structure. She is extremely knowledgeable not only when it comes to lips, but all of the services provided at Ideal Image. Although everyone at this location provided exceptional customer service, Leah helped me walk away with that extra boost of confidence. She made me feel comfortable, and relaxed through my entire treatment! I will definitely be back!
Google
5.0/5
Feb 5, 2019
Google Ideal Image Plano
I've been in a couple of times recently for touch ups, and I'm in and out in 15 minutes. Kim is THE best!
Google
5.0/5
Jan 31, 2019
Google Ideal Image Plano
I started laser hair removal on my underarms here at Ideal Image in Plano. I can truly tell you this is the place to go! The entire staff is friendly, professional and knowledgeable. In fact I decided to do botox while I was there and am very pleased with the results.
Google
5.0/5
Jan 26, 2019
Google Ideal Image Plano
This was my first visit to Ideal Image and it certainly won't be my last. Rebecca and the rest of the staff was so helpful and welcoming and put all my concerns at rest. Rebecca so gentle with my injections and the results are already beginning to appear. I'm looking forward to my next procedure!
Google
5.0/5
Jan 25, 2019
Google Ideal Image Plano
Spectacular service! The best I have ever had! Sonia was so sweet she made me feel so comfortable and I had no worries at all. She was really funny and kind. She was so amazing she reminded me so so much of my own mother. My treatment went so well and I am so happy with my results, I have so much love for ideal image and Sonia.
Google
5.0/5
Jan 24, 2019
Google Ideal Image Plano
The service at Ideal Image Plano is unparalleled. The staff made my appointment so easy! Vicki was very kind and knowledgeable. I highly recommend this medspa! I got laser hair removal on my underarms. It was very quick and almost painless!
Google
5.0/5
Jan 24, 2019
Google Ideal Image Plano
Staff is super friendly and helpful!
Google
5.0/5
Jan 24, 2019
Google Ideal Image Plano
The experience I JUST had at Ideal Imgae was nothing short of AMAZING! When you walk in your greeted with such a warm embrace by the entire staff. Brandi especially was the sweetest and made me feel so comfortable and prepped me for my procedure. She answered any concerns I had and made me laugh the entire time which helped eased my nerves. Vicki did my laser hair removal was beyond knowledgeable and super sweet and made the process quick and painless. I definitely recommend Ideal Image especially the location on Preston! Thanks again Ladies, you girls are awesome! -Steph
Google
5.0/5
Jan 24, 2019
Google Ideal Image Plano
Brandi and Kaely are the best!!!
Google
5.0/5
Jan 24, 2019
Google Ideal Image Plano
Great staff! Thanks to brandi for helping me to get in with a last minute appointment last year.
Google
5.0/5
Jan 23, 2019
Google Ideal Image Plano
I have had such an awesome experience at Ideal Image Plano. The staff is super friendly and the nurses really know what they are doing. My Botox looks great! I was a little nervous but Vicki was comforting and made it really easy. Cant wait to go back!
Google
5.0/5
Jan 14, 2019
Google Ideal Image Plano
I got botox and lip filler last week. Botox needs some adjustments but I got a great price. 50 units at $10 each. I only used about half and they just bank the rest for later use. Great deal! Bought 2 vials of lip filler and I was adamant about just using one. Thank goodness I did, we banked the other for later use. I can use it 2 weeks or 12 months from now! And it was half price. I love my lip results so much! But I will warn that my swelling was fast and furious, but only lasted 2.5 days. I am 5 days out and in love with my new lips. I will admit I was quite panicked during the swelling phase, but the nurse called and we texted several times over 2 days with me sending many pics. I felt very confident of looking better than my normal again! It is well worth the 2 day weird lips phase!!
Google
5.0/5
Dec 27, 2018
Google Ideal Image Plano
Everyone was super friendly and timely. I was provided a great overview of how the laser treatment worked and made aware that my hair might not be a candidate for laser removal due to the color and texture. We had the nurse review and she confirmed I was not a candidate due to my hair being so light (greys). Such honest people!!! Thank you!
Google
5.0/5
Dec 18, 2018
Google Ideal Image Plano
great service it was my first time going and they made it so easy i was in and out
Google
5.0/5
Dec 5, 2018
Google Ideal Image Plano
Brandi is awesome she is very approachable, attentive, sweet and knowledgeable. Loves coming to this place. Thank you Brandi
Google
5.0/5
Dec 1, 2018
Google Ideal Image Plano
Very friendly staff and easy to make appointments. Received Botox, which was reasonably priced and an effective procedure.
Google
5.0/5
Sep 1, 2018
Google Ideal Image Plano
I have a lifetime membership and have been with Ideal image for ten years! I get my lip, chin, jaw bone and neck treated due to excessive hair and ingrown hairs. This location is the best!! Especially Brandy at the front desk!! She is so prompt, attentive, courteous, friendly and professional!!! I believe Rhonda did my treatment today and she made me comfortable and made me laugh throughout my session. I would recommend these services to anyone. It is worth every penny!!!
Google
5.0/5
Aug 21, 2018
Google Ideal Image Plano
great amazing staff!!
Google
5.0/5
Aug 20, 2018
Google Ideal Image Plano
I would definitely recommend going to Plano Ideal Image. Rebecca did 5 treatments of BBL and my results were amazing! Rebecca was patient with going over my treatment plan and answering all my questions. The staff was friendly and responsive with all my questions and concerns. Most of all I am just absolutely amazed with my results from the BBL procedure! Call To schedule your appointment with Rebecca today!! You won’t regret it!! Thank you Rebecca!!
Google
5.0/5
Aug 19, 2018
Google Ideal Image Plano
I started going here awhile back for laser hair removal. I had no experience on the subject and had no idea what to expect. Oh my goodness they are AMAZING!!! I am now halfway through my sessions and feel like a pro!! Their staff is amazing. I have worked with Vicki Gambrell several times and I cannot say enough about her energy and knowledge. It has truly been a great experience and that only happens because of the one on one you get there. Thank you Vicki! Thank you ideal image!!
Google
5.0/5
Aug 18, 2018
Google Ideal Image Plano
Very friendly and professional! Made me feel comfortable and had great results!
Google
5.0/5
Aug 17, 2018
Google Ideal Image Plano
I have had several treatments (BBL and Ultherapy) and have had great results. The staff is professional and friendly.
Google
1.0/5
Aug 15, 2018
Google Ideal Image Plano
Rip off
Google
1.0/5
Jun 4, 2018
Google Ideal Image Plano
I tried calling the facility several times prior to arriving at my appointment, and received no answer. Arrived to my appointment 15mins early only to be told my 5year old daughter could not be there. Then was told my procedure would take 5 to 6 hours when I originally signed up I was told it was a 2hour procedure. I'm not sure of the quality of work they provide but so far the customer service is terrible, and the sight manager shows no remorse for their lack of professionalism.
Google
3.0/5
May 23, 2018
Google Ideal Image Plano
Be advised that the place is still closed as of 05/23 due to construction. I keep getting appointment confirmation notifications as if the place is up and running, but once you call they'll tell you they are closed and not sure when they will reopen.
Google
1.0/5
May 8, 2018
Google Ideal Image Plano
Beware this location had to shut down for a bit due to a black mold problem. Sad part is they were told about this issue a year ago and corporate didn’t care to look into for whatever reason
Google
1.0/5
Apr 25, 2018
Google Ideal Image Plano
So far I've had 3 treatments of the laser hair removal. I have not had a rude person with any of my experiences, but I definitely don't feel like I'm a valued customer. On 3 different occasions I've called with questions regarding CoolSculpting and other services and been told that I would get a return phone call. All three times there have been no return phone call until my next appointment when I go in and mention something, or I call again two weeks later. I just wish more businesses would grasp ahold of the fact that if people are going to spend their hard-earned money, some appreciation for choosing that business would go a long way!
Google
1.0/5
Apr 19, 2018
Google Ideal Image Plano
Went in for the initial consultation for a procedure. Received a warm welcome from Dana and she gave me a quote I was ok with. Went back to make the payment and Dana says, the nurse got it wrong initially and my charge would be 1100$ more than my initial quote. I was all prepared for the procedure so went ahead and paid it. Procedure gave me zero results. Was supposed to have a second treatment and again Dana says well the initial quote was wrong and wanted me to pay more for effective treatment. I cancelled my visit. Shady business. Probably the nurse who takes measurements for the procedure needs more training. Anyways they were least concerned about post procedure progress. Never received a follow up phone call. Why would they if they got the money right !! Never been to a shady place like this.
Google
1.0/5
Apr 7, 2018
Google Ideal Image Plano
The staff was great. Cool sculpting for $1800....not so much
Google
1.0/5
Mar 19, 2018
Google Ideal Image Plano
They are ridiculously overpriced for laser hair removal. I used another place & for a fourth of the price and was able to get 2 large areas. The staff was always nice but not worth the upcharge!!!! Stay away and find something cheaper, the result is the same, don't believe the lies they tell when they say they are doing something special. THEY ARE NOT!
Google
1.0/5
Feb 6, 2018
Google Ideal Image Plano
I say don’t do this take your money elsewhere if you really need the work done. Ideal Image is a rip off, it sounds good being non invasive however the results will Not be what you want nor need. I got no results after spending $3500 and then Mrs Patti was suppose to call me back and I haven’t heard from her yet! My next step is to call their corporate office. I don’t have a good feeling about them either. Dana told me they guarantee their work and this was the reason I used them because I was told they stand behind their work. I am upset because I didn’t have $3500 to give away.
Google
1.0/5
Jan 8, 2018
Google Ideal Image Plano
The staff is friendly. The reason I am leaving one star, is because I was told my son wouldn't be able to wait in the lobby area for my simple treatment. I was willing to purchase your package. Why would you turn away business, just because my son cannot wait in the lobby for me? I know he is under six, but he is not a terrible two. He is four. I was told he has to be with someone. I advised I am the only person he has out here. I don't have family here! I was very disappointed. I hope in the future you guys can accomodate. My son won't be six for another two years. Until then I cannot use your service. So upsetting, and discouraging.
Google
1.0/5
Sep 6, 2017
Google Ideal Image Plano
Over 7 years ago, I used this company to do a full body laser treatment (of which I probably just had specific areas I wanted to focus on). I paid over 5k for the program (back then the cost seemed more reasonable, but I realize it is out of range). I was very disappointed by the services as well as how the management team handled the issues when I raised them. The multiple staff members and the different approaches each one took was disappointing. I'm now working w/ a company who knows how to treat their customers, and realize it made sense to go ahead and post this review now given the overall experience I had w/ Ideal Image.
Google
1.0/5
Jul 18, 2017
Google Ideal Image Plano
I scheduled a consultation at 4pm on my off day. I arrived right on time 3:55pm, and the staff asked me to fill out my forums. (which is not a problem) once I finished my paperwork I was waiting in the waiting area for 1 HOUR EXACTLY! I waited patiently. Other women came, sat down, seen the doctor and left, while I was STILL waiting! I asked one of the ladies if she had an appointment and she said NO! How could she have seen the doctor before me without an appointment!!!??? Mind you this is my off day so how I was dressed was very poor. I had a scarf wrapped around my hair because I have a natural afro and I didn't make much time to get ready. I had on a Victoria Secret zip up hoodie, jeans, and sneakers. There were 2 ladies at the reception desk. One lady could see that I was getting restless.. I never said a word, but you could probably read my face. One of the reception ladies leaned over to the other and mentioned something about me waiting... once the other responded to me waiting... all I could hear her say is " THATS MESSED UP" as she looked back at me and shook her head!!! I refuse all business from here!!!! I will let ALL PLACES that promote, who advertise, know how I was treated because of what I looked like on the outside. I MAKE WAYYY OVER ADVERAGE INCOME and they lost my business because of the customer service!!!!! Its also very sad that my sister mentioned to me before leaving the house that I should dress up before coming.. is this common behave???! To treat ppl as such????
Google
1.0/5
Jul 6, 2017
Google Ideal Image Plano
I started laser hair removal treatments here 6 years ago. I spent well over $1000 just for my neck and chin. And guess what, 6 years later after completing the recommended number of treatments I still have hair growth. The "Lifetime Membership" is a joke. You still have to pay for follow up treatments. I mostly just considered this a learning expirence on my part and can move on...until today. Today was the second time I have been turned away for a follow up treatment. The first time they wouldn't let my 6 year old stay in the waiting room for the 10 minutes it takes for this procedure. Fine. I get. Whatever. But after waiting 15 minutes past my appointment time today, because my skin "looked" red and I admitted to being in the sun they refused to do the treatment. I tried to explain my skin always as a reddish tent (especially my neck) and I have had these treatments before with no problems. I am also getting married in a week. But the lady didn't care. She refused. I have had other nurses at this location make comments about the color of my skin and they would just turn the laser down a bit. This lady (I cant remember her name) didn't even offer that but just flat out wouldn't do it. I'd rather spend my money else where than ever go back.
Google
1.0/5
Jun 11, 2017
Google Ideal Image Plano
For one small area of laser hair removal they quoted me $3000! That was with the 50% offer! I went to another place-not a chain-and the price was $400. I also had to wait 30 minutes after my appointment time for my consultation.
Google
1.0/5
Jun 5, 2017
Google Ideal Image Plano
Their front desk Staff is very irresponsive. They are lied all the time. And Specially what they say during selling their product don't believe them. Not customer friendly.
Google
1.0/5
Apr 27, 2017
Google Ideal Image Plano
Staff was nice enough... Did the Cool Sculpting and saw & measured ZERO-NO results. Follow up appointment wasnt expecting refund or anything, but i let them know nicely "I got no results unfortunately" $1200 later and the nurse agreed and apologized. THEN I get an email and call from someone i'd never seen in person or talked to, trying to convince me that they see results a pic they were looking at. ....What?????!!! Dont spend money on this if a company isnt willing to admit some procedures dont work for every body type.
Google
5.0/5
Jul 25, 2016
Google Ideal Image Plano
Ideal image is amazing! All of the ladies here are friendly and personable. The treatments are quick and very effective. I would use no other hair removal method ever again. By the way Kim is the best ever!!
Google
5.0/5
Aug 8, 2014
Google Ideal Image Plano
Love Ideal Image in Plano! Easy to schedule appointments and flexible. All the employees are super nice and friendly. The staff makes you feel really comfortable. Kim does my laser hair removal and is awesome. You are in good hands at Ideal Image and will love your results. Don't wait go in for a consult!
Google
5.0/5
Aug 2, 2014
Google Ideal Image Plano
The staff is very friendly and always available to answer any questions.