IDEAL IMAGE PRIVACY POLICY

U.S. Privacy Statement

THIS INFORMATION IS INTENDED FOR OUR U.S. OPERATIONS:
Privacy Statement for IdealImage.com:
Effective: Jan 01, 2002
Updated: December 2022

Ideal Image Development Corp (“Ideal Image”) has created this privacy policy (the “Privacy Policy”) in order to demonstrate our firm commitment to our visitors’ and clients’ privacy. The following discloses our information gathering and dissemination practices for the Ideal Image website and mobile app (collectively, “Platform”) and use by our offices. This Privacy Policy also describes other important topics related to your privacy. This Privacy Policy is incorporated into and governed by our Terms of Use, which also apply when you use our Platform.

This Privacy Policy does not apply to information (a) by any other websites or platforms operated by us, unless the website or platform is listed above or links to this Privacy Policy; (b) collected by any third party website that we may provide a link to or that is accessible from our website; or (c) covered in part or in whole by a separate privacy policy provided by us (e.g., relating specifically to health information (e.g., a Notice of Privacy Practices under HIPAA), financial information, other special information, etc.).

Not Intended for Kids Under 16

We do not intentionally collect the Personal Information of children under the age of sixteen without parental consent. Parents or legal guardians of children under the age of sixteen who believe we may have received information about your child without your consent are encouraged to Contact Us at the email provided below for assistance.

The Personal Information We Collect and With Whom We Share It

Category of Personal Information With Whom We Share It
Personal contact information, including name, address, telephone number(s), and e-mail address(es)
  • To payment processors and financing partners
  • To the local Ideal Image location personnel who need it to provide you with services you request
  • To advertising and marketing agencies providing services on our behalf
  • To promotional partners when you participate in a promotion
  • To social media providers who may use it for advertising and marketing Ideal Image
  • To regulators, courts, or other legal bodies pursuant to a valid subpoena, court order or other binding legal requirement
Personal health information you provide to us, which may include “before and after” photographs of you that are identifiable, and information about your health and prescription drug history, prior surgical procedures, and desired procedures and outcomes
  • To the local Ideal Image location personnel who need it to provide you with services you requirements
  • To Ideal Image consultation and scheduling teams
  • To third party service providers who are providing services on Ideal Image’s behalf, e.g., video conferencing providers
  • To regulators, courts, or other legal bodies pursuant to a valid subpoena, court order or other binding legal requirement
Information you provide to us in online forms
  • To financing partners to verify your eligibility for financing programs
  • To the local Ideal Image location personnel who need it to provide you with services you request
  • To advertising and marketing agencies providing services on our behalf
  • To social media providers who may use it for advertising and marketing Ideal Image
  • To regulators, courts, or other legal bodies pursuant to a valid subpoena, court order or other binding legal requirement.
Transaction and financial information, including customer account information, shipping, and billing information, lot number, purchase history, and related records (e.g.,returns, product service records, records of payments)
  • To services providers who need it to perform services for us
  • To payment processors and financing partners as necessary to conduct a transaction with you
  • To social media providers who may use it for advertising and marketing Ideal Image
  • To regulators, courts, or other legal bodies pursuant to a valid subpoena, court order or other binding legal requirement
Information you provide to us via email correspondence
  • To the local Ideal Image location personnel who need it to provide you with services you request
  • To Ideal Image consultation and scheduling teams
  • To social media providers who may use it for advertising and marketing Ideal Image
  • To regulators, courts, or other legal bodies pursuant to a valid subpoena, court order or other binding legal requirement
Technical information about your device, including IP address, device identifier, click patterns, external links you clicked to reach our site, and pages viewed while visiting our site
  • To services providers who need it to perform services for us
  • To social media providers who may use it for advertising and marketing Ideal Image
  • To regulators, courts, or other legal bodies pursuant to a valid subpoena, court order or other binding legal requirement

How We Use Your Personal Information

Personal Information is described in more detail above and includes all information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. We may collect your Personal Information for these purposes:

  • To provide our products and services to you
  • To contact you or conduct consultations with you at your request
  • To schedule and remind you of appointments
  • To follow up with you after you receive a service
  • To provide medically appropriate services to you
  • To advertise or market our products and services, including special promotions
  • For billing, transactional, payment processing (e.g., credit card and debit card payments) and order fulfillment purposes
  • To improve our Platform
  • To provide you with secure access to our web assets
  • For security and safety purposes
  • For legal reasons and purposes, such as to comply with applicable law, regulation, legal process, or enforceable governmental request, including to comply with tax, recordkeeping, and other legal requirements
  • To enforce our Terms of Use, including investigation of potential violations
  • Carry out other legal and contractual obligations, and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To detect, prevent, or otherwise address fraud, security, or technical issues
  • To protect against harm to the rights, property or safety of Ideal Image , our users, or the public as required or permitted by law
  • To respond to law enforcement requests, court orders, and subpoenas and to carry out our legal and contractual obligations.
  • Any other purpose with your consent.

Personalized and targeted advertising. We partner with third party advertising networks that collect IP addresses, Unique Identifiers, browser type, operating system, time zone, country, referring pages, and other information through the use of cookies, pixel tags, and server logs on our Platform. They use this information to provide you with interest-based advertisements that are customized to your particular preferences, including for companies that are not affiliated with us. You may see these interest-based advertisements on our Platform, as well as on third party websites and apps, and across different devices you use. We may use this process to help us manage and improve the effectiveness of our marketing efforts. It also allows to display ads to our users about Ideal Image after they leave our Platform, and to track users after they see or click on an advertisement, keep track of users who access our Platform or advertisements from different devices, and better provide advertisements to our target audiences. The data collected through these tracking technologies is also saved and processed by our advertising and marketing service provider partners.

Do Not Track Signals. Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is not currently set up to respond to those signals.

How We Collect Your Personal Information

  • When you provide it to us before (e.g., during the ordering process), during, and after we provide services to you
  • During a telephone or online video consultation
  • When you purchase products or services or otherwise enter into a transaction with us
  • When you provide it to us in an online or paper form
  • When you send e-mails to our representatives or service providers
  • When you use or interact with any of our online or digital assets such as our Platform

Information we collect as you use our Platform. We collect Personal Information and information about the computers, devices, browsers and your Internet activity as you use and interact with our Platform. The information we collect includes Unique Identifier, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, device type, crash reports, system activity, wireless carrier name (when you use a wireless or mobile device), and the date, time, and referrer URL of your request.

Online Activity. We collect information about your activity on our Platform, Internet, network, and other online activity information, such as browsing history, search history, and information regarding your interaction with our Platform and other websites. We use various technologies to collect and store location information, including cookies, pixels or pixel tags, local storage, such as browser web storage or application data caches, databases, session replay, and server logs.

Third Party Sources. In some circumstances, Ideal Image also collects information about you from publicly accessible sources. We may collect information about you from trusted partners, such as marketing partners who provide us with information about our potential customers, and security partners who provide us with information to protect against fraud and abuse of our Platform.

How We Use Cookies

Our Platform may set “cookies” or other tracking technologies, such as pixels or web beacons, which are small pieces of data that may be sent to your web browser and stored on your computer or on a web server. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. A pixel or pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies. These technologies allow our server to recognize you when you visit our site in the future. You can learn more about the cookies on our website and control your preferences using the Cookie Settings link in the footer of our Platform.

How and Why We Share Your Personal Information

We share Personal Information with third parties under certain circumstances and for certain purposes described throughout this Policy, including:

  • Service providers and other to operate our Platform and Services. We share your Personal Information with our affiliates, vendors, service providers, and business partners, including providers and vendors we use for operating and maintaining our Platform, and its features, functionality and services, including interest-based advertising. These third parties include data hosting and data storage partners, analytics, ad network, advertising, technology services and support, and data security. We require these third parties to maintain in the privacy and security of your Personal Information in a manner consistent with this Privacy Policy and applicable law.
  • Our business purposes. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including providers and vendors we use for our business activities and operations generally, such as data hosting and data storage partners, analytics, ad network, advertising, technology services and support, and data security. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
  • Alternative 1 – Do Not Sell or Share My Personal Information. You may also request that Ideal Image cease selling or sharing your Personal Information in ways that may be defined as a ‘sale’ or ‘sharing’ under applicable law. Please use the Do Not Sell or Share My Personal Information link in the footer of our website to submit this request.

OR

  • Alternative 2 – We do not sell your personal information. We do not sell your Personal Information and have not done so in the prior 12 months from the effective date of this Policy. We may use or disclose the personal information we collect for our business purposes described elsewhere in this Privacy Policy.
  • With your consent. We may share your Personal Information if you request or direct us to do so.
  • Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
  • Business transfers. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.
  • To enforce our rights. We may share your Personal Information to enforce our Terms of Use and any other agreement, terms and conditions relating to your use of the Platform. We also may share information as needed to ensure the safety and security of our Platform and our users, and to detect, prevent, or otherwise address fraud, security, or technical issues
  • De-identified information. We may also de-identified information, so that it cannot be reasonably used to identify any individual, with third parties for marketing, advertising, research, or similar purposes.

Third-Party Links

The Ideal Image Platform may contain links to third-party websites and services (“Third-Party Services”) with which we have no affiliation. A link to any Third-Party Service does not necessarily mean that we endorse the service or the quality or accuracy of information presented there. If you decide to visit any Third-Party Services, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.

How We Secure Your Personal Information

We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.

The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.

This Platform has certain security measures in place to protect against loss, misuse and alteration of the information under our control. We utilize a Secure Site Certificate enabling SSL encryption for your confidential information. Online cloud servers are managed by third party partners and further protected from unauthorized electronic access by firewall technology that recognizes, reports, and locks out unusual or apparently unauthorized access attempts.

Databases are regularly backed up and saved to protect against loss of information. Backup storage media and online servers are maintained in a physically secured and environmentally controlled facility with controlled and monitored physical access.

Access to visitor or client Personal Information (including backup media) by staff and contractors is controlled by both policy and electronic means. All staff or contractors with any access to customer Personal Information are bound by contract not to misuse or disclose such information to any third party except as may be required by law or job function.

Your Choices for How We Collect, Use and Share Your Personal Information

We offer you choices on how you can opt out of our certain uses and sharing of your Personal Information. As a general rule, you cannot opt out of our collection, use and sharing of Personal Information to the extent it is necessary to provide the Platform or related Services, features and functionality to you.

You can change the cookie settings that will be placed when you use our Platform by changing the settings on your Internet browser. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access or use all or areas and aspects of our Platform.

You can generally opt out of receiving interest-based advertisements from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website. We do not control third parties’ collection or use of your information to serve interest-based advertisements. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website. You can learn more about interest-based advertisements and your opt out rights and options on the NAI website and DAA website.

If you do not wish to have your email address used by Ideal Image to send you advertising messages and content, you can opt out at any time by clicking the unsubscribe link at the bottom of any marketing emails you receive from us. You may have other options with respect to marketing and communication preferences through our Platform.

How do I access and correct my Personal Information?

Access, Corrections and Deletion. In addition to any data access capabilities available through the Platform, please Contact Us if you have any questions about your Personal Information. You can control cookies through the “Cookies Settings” link in the footer of our Platform. Please inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible. You may also have certain deletion rights in accordance with applicable law. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect. We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose

Copies and Retention of Data. In addition to any capabilities available through the Platform, if you need to export or a copy of your data, please let us know and we will assist you with your request. We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law. We retain the data we collect for different periods of time depending on what it is, how we use it and applicable legal requirements. We may retain some data for longer periods of time than other data when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.

Your Privacy Rights

You may have certain rights with respect to your Personal Information under federal or state law. Ideal Image complies with all such laws. For example, you may have the right to ask us to provide you with additional information about how, when, and why we process your Personal Information. In some cases, you may request that we amend or correct your Personal Information, if it is inaccurate. You may also request that we delete Personal Information we have about you. However, due to certain legal requirements, we may be unable to delete some types of Personal Information about you, especially if it is related to a treatment you received or a transaction with us. If you would like to stop receiving communications from us, you may opt-out of marketing related communications as well. Note that in order to complete some requests, we may need to verify your identity. We do this to protect your privacy and because it is required by law.

Supplemental Disclosures and Rights Based on State Law

In addition to the disclosures and rights set forth elsewhere in this Policy, you and other users may have certain rights based on applicable state law (e.g., California’s Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act). Other states have passed consumer privacy laws that may be applicable to Ideal Image and your use of this Site. These supplemental disclosures and rights apply to you and your use of our Platform to the extent applicable state law applies to Ideal Image and your use of our Platform. Under the California Privacy Rights Act, you may request that Ideal Image cease sharing your information with third parties for cross-context behavioral advertising or for monetary or other valuable consideration. You may also request that Ideal Image limit the use and disclosure of your sensitive Personal Information.

Please fill out our California Privacy Choices Webform to submit such requests.

Please reference the other relevant portions of this Privacy Policy for information regarding the following:

Categories of Personal Information Collected

Categories of Sources From Which We Have Collected Personal Information

Use of Personal Information

Selling Personal Information

Sharing Personal Information, including interest-based advertising

Disclosures of Personal Information for Business Purposes

Access Request Rights

You may have the right to request that Ideal Image disclose certain information to you about our collection and use of your Personal Information over the past 12 months for the above business and commercial purposes. To submit an access request, see Exercising Access and Deletion Rights, below. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information we collected about you.
  • If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
    • Sales, identifying the Personal Information categories that each category of recipient purchased; and
    • Disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights

You may have the right to request that Ideal Image delete your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless certain exceptions apply.

Exercising Access and Deletion Rights

To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by filling out our Privacy Rights Webform.

https://www.idealimage.com/privacy-request

Only you or your authorized and legal representative authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Non-Discrimination

Ideal Image does not discriminate against individuals who exercise their rights under federal or state law. In particular, we will not engage in the following in a discriminatory manner:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts and other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or different level or quality of goods or services.

California’s Shine the Light Law. California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Platform and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2022 will receive information regarding such activities in 2021). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.

International Users Outside of the US and Canada

Our Platform is not intended for use by and is not directed to residents outside of the United States and Canada. All data is stored and processed in the United States and/or Canada. By using and accessing our site, users who reside or are located in countries outside of the United States (e.g., the European Union) agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

Changes to Our Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Platform’s homepage. If we make material changes to our practices with regards to the Personal Information we collect from you, we will notify you by email to the email address specified in your account and/or through a notice on the Platform’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically accessing our Platform and reviewing this Privacy Policy to check for any changes.

How to Contact Us:

Ideal Image
1 North Dale Mabry Hwy, Suite 1200
Tampa, Florida 33609
Email: [email protected]
Contact Us through our Platform .

Please direct all privacy related requests regarding your Personal Information to our Legal Department at:
Email: [email protected] or [email protected]
Phone: (813) 286-8100

Glossary

Browser web storage enables websites to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions. This makes data retrievable even after a browser has been closed and reopened. One technology that facilitates web storage is HTML 5.

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

A pixel or pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies.

An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.

Interest-based advertising are sometimes referred to as personalized or targeted ads. Interest-based ads are used to display features, products, and services that might be of interest to the user.

To serve interest-based ads, we may use information such as your interactions with our Platform, Services and related content. We do not use information which on its own identifies you, such as name or e-mail address, to serve interest-based ads. As is common in the advertising industry, we use cookies, pixels, and other technologies which enable us to understand the effectiveness of the interest-based ads we show you by measuring what ads are clicked or viewed, and to provide you with more useful and relevant ads. For example, if we know what ads are shown to your browser we can be careful not to show the same ads repeatedly. We work with third parties, such as advertisers, publishers, social media networks, search engines, ad serving companies, and advertising companies working on their behalf, to improve the relevance of ads we serve.

Advertisers and other third parties may assume or infer that users who interact with or click on an interest-based ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who purchased or browsed for classical music). Third party advertisers or advertising companies working on their behalf sometimes use cookies in the process of delivering content, including ads, directly to your browser or device, and they may automatically receive an IP address when this happens. They may also use cookies to measure the effectiveness of their ads, show you more relevant advertising content, and perform services on behalf of Ideal Image.

Server logs. Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Session replay provides the ability to replay a visitor’s journey on a web site or within a mobile application or web application. Replay can include the user’s view (browser or screen output), user input (keyboard and mouse inputs), and logs of network events or console logs. Session replay is used to help improve customer experience, analyze usability and help identify obstacles in conversion processes on websites. It can also be used to study a website’s usability, customer behavior, interests, and the handling of customer service questions as the customer journey, with all interactions, can be replayed. It can also be used to analyze fraudulent behavior on websites.

A Unique Identifier is a string of letters, numbers and characters that can be used to uniquely identify a computer, device, personal device, browser or app.

Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. Unique Identifiers can be used for various purposes, including security and fraud detection, syncing data from your device(s) to our Platform, remembering your preferences, and providing personalized advertising. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. See your browser documentation for additional information.

On other platforms besides browsers (e.g., personal devices), Unique Identifiers are used to recognize a specific device or app on that device. For example, a Unique Identifier can be used to provide relevant advertising on mobile devices, and can be managed in your device’s settings. Unique identifiers may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI-number of a mobile phone. For example, a device’s unique identifier can be used to customize our Platform and Services to your device or analyze device issues related to our Platform and Services.