Terms & Policies
Promotional Terms & Conditions
Laser Hair Removal: Up to 84% Off
Offer valid at participating locations only. Offer valid from May 6, 2025 to June 2, 2025. All customers eligible to receive up to 84% off Laser Hair Removal packages. Savings are based on 2024 Laser Hair Removal pricing. Additionally, customers are eligible to purchase select bundles of areas for discounted prices. Actual discount may vary by treatment area. Offers may not be combined with any other offer or promotion, including Membership. Offer is non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments or gift cards. Offer and pricing are subject to change and/or end at any time.
CoolSculpting® Elite: Up to 52% Off
Offer valid at participating locations only. Offer valid from May 6, 2025 to June 2, 2025. All customers are eligible to purchase CoolSculpting® Elite treatments for the Abs and Flanks for up to 52% off. Customers who purchase CoolSculpting® Elite treatments for one area are eligible to receive a second area for $699. The 55% discount is based on 2024 Coolsculpting® Elite Prices. Actual discount may vary by treatment area. Offer is non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments or gift cards. Valid refunds will be provided at purchase prices. Offer and pricing are subject to change and/or end at any time. Offers may not be combined with any other offer or promotion, including Membership. Offer is non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments or gift cards. Offer and pricing are subject to change and/or end at any time.
Botox®: $9/Unit
Pricing valid at participating locations only. Pricing valid beginning April 10, 2025. (1) Members, (2) new customers and (3) customers who have not purchased Botox® from Ideal Image prior to April 10, 2025, are eligible to purchase Botox® for $9.00 per unit. All all other customers are eligible to purchase Botox® for $10.00 per unit. NV residents purchases must be in 50 unit increments. Maximum of 100 units per customer. New customers are those who have not purchased services with Ideal Image prior to April 10, 2025. Non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments, gift cards. Pricing is subject to change and/or end at any time.
Face Packages: Up to 23% Off
Offer valid at participating locations only. Offer valid from May 6, 2025 to June 2, 2025. All customers eligible to purchase select bundles of Ideal Image treatments at discounted prices. Valid refunds will be provided at purchase prices. Offers may not be combined with any other offer or promotion, including Membership. Offer is non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments or gift cards. Offer and pricing are subject to change and/or end at any time.
Xeomin®: $8/Unit
Pricing valid at participating locations only. Pricing valid beginning April 10, 2025. New customers and customers who have not purchased Xeomin® from Ideal Image prior to April 10, 2025, are eligible to purchase Xeomin® for $8.00 per unit. All all other customers are eligible to purchase Xeomin® for $8.90 per unit. NV residents purchases must be in 50 unit increments. Maximum of 100 units per customer. New customers are those who have not purchased services with Ideal Image prior to April 10, 2025. No membership required. Non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments, gift cards. Pricing is subject to change and/or end at any time.
Facial Fillers: Up to 25% Off
Valid at participating locations only. Offer valid from May 6, 2025 to June 2, 2025. Discount based on List Price. Customers are eligible to purchase Facial Fillers for the lips for $649 per syringe and for the mid face for $749 per syringe. Customers are eligible to receive an additional 10% off when purchasing two or three syringes, and eligible to receive 25% off when purchasing four or more syringes. Offer cannot be combined with other offers or discounts. Pricing subject to change at any time.
IPL Photofacial: As Low As $300/Session
Offer valid at participating locations only. Offer valid from May 6, 2025 to June 2, 2025. All customers are eligible to purchase IPL Photofacial packages and single sessions at discounted prices. Valid refunds will be provided at purchase prices. Offers may not be combined with any other offer or promotion, including Membership. Offer is non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments or gift cards. Offer and pricing are subject to change and/or end at any time.
CoolTone®: Up to 61% Off
Offer valid at participating locations only. Offer valid from May 6, 2025 to June 2, 2025. All customers are eligible to purchase CoolTone® treatments for up to 61% off. Valid refunds will be provided at purchase prices. Offer and pricing are subject to change and/or end at any time. Offers may not be combined with any other offer or promotion, including Membership. Offer is non-transferable, may not be applied to previous purchases, exchanges, returns, credit card payments or gift cards. Offer and pricing are subject to change and/or end at any time.
Ideal Insider Membership Terms
Disclaimer: THIS DISCOUNT MEMBERSHIP PLAN IS NOT INSURANCE & is not intended to replace health insurance. The range of discounts will vary depending on the type of service & provider. The plan does not pay providers directly. Plan members must pay for all services but may receive a discount from participating locations. The list of participating locations is available at http://www.idealimage.com. A written list of participating locations is available upon request. You may cancel within the first 30 days after the effective date or receipt of membership materials whichever is later) & receive a full refund, less a $20 processing fee. Prices and discounts available are subject to change from time to time. This discount plan is administered by: I.I. Gift Cards, LLC, 1 N. Mabry Hwy, Tampa, FL 33609; phone 1-800-BE-IDEAL. ©2025. Ideal Image Development Corp. All Rights Reserved. Valid at participating locations only. Pricing subject to change at any time.
Skincare and Other Retail Product Purchase
In-Clinic Skincare: Any unopened skincare purchased in clinic can be returned within thirty (30) days of initial purchase for full refund. Defective or damaged product can be exchanged within thirty (30) days of purchase. All skincare must be returned to the same location where initially purchased for a refund or exchange. Refunds will be processed to the original method of payment. You must have either Photo ID or receipt of purchase to complete refund.
Skincare Kits / Online Purchases: Skincare products purchased virtually or on our website are not eligible for returns, refunds, or credits. Defective or damaged product may be returned to the manufacturer. Please contact Client Support at (800) 684-9912 in advance for a return authorization.
Gift Cards: Unless otherwise required or limited by law, no returns, refunds or account credits on gift cards will be provided. Gift cards may only be used to purchase goods and services at participating Ideal Image locations. Gift cards are not redeemable for cash. Your gift card may not be replaced if lost, stolen or destroyed. For your gift card balance call 1-800-BE-IDEAL.
Policies
No Show Policy
Schedules can get hectic – we understand (and have all been there). You can easily reschedule your appointment up to 24 hours prior through the Ideal Image mobile app (available on iOS and Google) or by calling 800.BE.IDEAL. Missed appointments, or those canceled or rescheduled within 24 hours, will be charged a no-show cancellation fee of $50 (plus tax, if applicable) to the credit card we have on file.
Confirmation Reminders
We will send you a confirmation reminder 5 days prior to your scheduled treatment. Please be sure to let us know that you’re coming at least 48 hours in advance, otherwise we will automatically cancel unconfirmed appointments. Please let us know if you can’t make it, and we can give your timeslot to another client that would like to come in.
Cashless Payments
To better serve you, we are no longer accepting cash payments at our clinics – instead we’ll make payments even easier. Just provide a credit card that we will keep on file for quicker, faster, more efficient payments.
Credit Card on File
Related to the above, we’ll now require that all Laser Hair Removal maintenance and Botox maintenance appointments have a credit card on file with us. You will not be charged in advance and can choose another form of payment if you wish, but there must be a valid card in our system to reserve your appointment.
Appointments with Past Due Balances
If you have a past due balance, you will not be able to schedule an appointment until that amount is paid. We will also cancel appointments that are scheduled if your account becomes past due. Having trouble making a payment? We can help. Call us at 800.BE.IDEAL and we’ll get you squared away, or make a payment directly through our Ideal Image mobile app (available on iOS and Google).
If you have any questions on our policies, feel free to contact us. For more future updates, product launches and other exciting news, we invite you to follow us on Instagram and Facebook. Thank you for continuing to be a valued client!
Refund Policy
We’ve all been there when something unexpected happens. If you’re experiencing any of the events below or would like a refund for the following reasons, here’s how to submit your request:
1. Relocation: If you’re moving to an area without an Ideal Image clinic within 60 miles, please provide a copy of rental agreement, mortgage contract, or utility bill confirming the date of your move and new address.
2. Military/Active Duty: Please submit a copy of your military/active-duty orders that includes the active-duty date and address. If you’ll be relocated to an area within 60 miles of an Ideal Image clinic, we’ll gladly reschedule your appointment at the location of your choosing; if not, we’ll process your refund. We’re grateful for your service.
3. Medical Exception/Pregnancy: Please provide documentation of your medical condition or pregnancy from our Ideal Image medical team or a third-party medical professional that confirms you can no longer receive your scheduled treatment
4. Peace-of-Mind Guarantee: Our goal is to make sure you get the Ideal Image experience within time frame you had in mind. To open a Peace-of-Mind Guarantee case, please provide confirmation that you have not received, or have not rescheduled, a partial or full treatment within 60 days of your purchase date. (If you’ve personally cancelled or rescheduled within 60 days, your purchase is not eligible for a refund.)
5. Change of Heart: It happens — and we understand. Please provide proof of your request to cancel (dated and time-stamped within 72 hours of your purchase) to request a refund.