Lisa was great at doing my lazer treatments, I love going back to find out she is doing my treatment. Susan has been so helpful at scheduling my appointments, even with have some challenges getting an appointment(as I live in mountains) . She has called me when she has gotten cancelation and gotten me in even short notice, which I loved. Such a great warm environment at the boulder location! I cant wait to see all my results!

Update: thankfully I was able to get a refund for the ultherapy appointment I wasn’t able to keep due to a family emergency. It was challenging to get a refund since they have a strict policy. Considering their policy, they were very understanding.

Jodi Haba was very informative and talked me through the process of cool sculpting. She was encouraging and helpful.

Lisa was super compassionate and very patient provider

I struggle to find anything positive to say about Ideal Image. While the treatments are working, I cannot in good conscience recommend the company. Scheduling has been challenging from the very start. The staff have historically failed to return phone calls and emails. The treatments have been inconsistent - some providers take the time to do a wonderful job, but others rush and miss things. I'm disappointed that the commitment to covid safety does not include ensuring staff are wearing their masks properly. Sadly, I'm worried that giving honest feedback will ensure the remaining treatments will be even worse, and the minimal positive customer service I have been given will plummet to nothing.

Jane was knowledgeable, friendly, and super helpful.

Lisa is the best! So gentle and can tell how much she cares.

They are super welcoming, they make you feel very comfortable, Lisa is super nice I like how she always walks you through the process and answers any questions you might have... totally recommend it

I waited 2 months for an appointment. They canceled on me the day before the appointment after I already took a 1/2 day off work. Now they cannot get me in for another 2 months. I asked for my money back and they said there were no refunds.

The team at the Boulder location are amazing. Professional, friendly, and very accommodating while ensuring a safe and comfortable environment for the client.

The sales person was great, unfortunately we were required to purchase the packages before knowing there weren't any available appointments in our entire state for almost a month. We had to split up each treatment in different cities so we could get our treatments in time for a wedding which is a month and a half away. Update 4/19/21: Upon our first appointment, they were able to accommodate us and get most of our treatments done in one visit. Paula went above and beyond. Thank you!

The receptionist Juliet is very helpful.

Very nice workers! Made me feel very comfortable 💜

I have been so thrilled with my experience so far. Each employee has made an effort to connect each time I visit. Paula was incredible and went above and beyond to make sure I got scheduled when I needed to before my wedding. She was so helpful and fun to chat with each time I came in. I feel like I was treated the professionally abs with special care concerning my exact needs. My technician Kara is so lovely and makes sure to go above and beyond with concerns of my comfort, health, and satisfaction. I am so glad that Ideal Image came to Boulder!

My nurse was awesome! Had a great experience at Ideal Image! Can’t wait to start seeing some awesome results from my cool sculpting session!

Amazing group of employees, they do everything they can to help you out, caring/comfortable environment, and don’t make you feel judged at all for whatever you want to get done or however you come in looking.

Everyone at the Boulder clinic have been great. They are all nice and explain everything. My treatments have been good. Paula was great and took time to explain everything. Now I just have to wait to see the results as they aren't instantaneous!

Lisa's the best, she is such a good person. She asked how I was going throughout the whole procedure, and did everything to make it as comfortable as possible.

Pleased with my first visit definí will be back staff was very friendly

My experience was great, Paula did a phenomenal job. Very friendly, answered all my questions

Paula was absolutely amazing.

I purchased multiple cool sculpting sessions for multiple places based off of a consultation that assured me I was the ideal candidate. I had one session that started 40 minutes late. When I came back for my second session for a different area the nurse said I was not an applicable candidate for the session - or any of the other places I was told I would be an “ideal candidate”. I have tried to switch my service for hair removal, but the manager will not return any phone calls. The reception staff said she is too busy. So basically they lied to me, took my money and won’t respond. Based on some other reviews this seems to be a trend. I feel my only options are to call a lawyer or a news station for one of those consumer fraud cases.

The girls in the front are great. Julieta and Susan have both been very helpful in giving me quotes and information.

I had a BBL facial for the first time. Paula was my nurse & did an excellent job of explaining the procedure and kept me informed throughout. She also provided great post-procedure instructions, and was very personable & kind. Highly recommend:)

Absolutely love this location! Amazing care!!!

I would highly recommend Ideal Image if you are interested in laser hair removal. Their service is professional, the boulder location is fantastic - the staff are friendly, knowledgeable and helpful (Susan and Lisa have been incredible). My treatments have been delayed due to COVID (through no fault of Ideal Image, we all know how this pandemic has rocked businesses!) and they have gone above and beyond to extend my contract and ensure I receive all of the treatments I need in order to get the desired results. For an investment like this, it's worth going with the best!

I used to go to the westminister location and this one is by far more professional, on time and pays attention to detail. I love it.

I am completely and utterly impressed with Ideal Image. I have done two treatments of CoolSculpting on my submental region with wonderful results, and my very first time getting Juvederm Ultra in my lips was such a pleasant experience, thanks to Paula! She is incredible, comforting, and listens to your every want and need. She is exceptional. The front desk girls are also the sweetest! Highly recommend.

I’ve been waiting to be hair free since I was 16 & now I finally am thanks to ideal image Boulder & my amazing nurse Inessa! It does not hurt at all & super fast treatments. Plus 18 month interest free financing to make it possible! Love this place!

very happy to come to this location. my last date was very traumatic and painful. but today the nurse Lisa who treated me was very professional and kind.

Highly recommend this location. Everyone is friendly and nurses are very competent! I especially love Lisa!

Zero stars! They cancelled my appointment and refuse to give me my money back. When I was told my appointment was cancelled because the nurse would be out, they said that I would not be charged. After I was charged, I called them to get my money back, they said "you have a contract", yet THEY are the ones who broke it by cancelling my appointment. Two months later, and many unreturned phone calls they still refuse to give me my money back.

Horrible company

DONT WASTE YOUR MONEY!!! A couple things. First off cool sculpting didn’t do anything for me besides make me sick during the service, swell heavily, and that’s about it. It didn’t do anything for me even though I dieted and workout out. The nurse was rather short with me and seemed to be in a bad mood. But the cherry on top is that if you go here there is no way out. I lost my job due to covid and cannot pay for my contract. Too bad. There is NO WAY OUT!! Even though I had a poor experience with no results and cannot pay. Please do yourself a favor and NEVER GO HERE!

I’ve had an awesome experience with laser hair removal here. All of my nurses have been great & make the experience as comfortable as possible. I’m a little over halfway done with my treatments and already seeing great results!

You worked SO hard to get my appointment re-scheduled! The practitioner was great, fast, and SO professional.

Great service!

Paula at the Boulder location is amazing! She is so sweet and friendly. She knows how I like to be treated and works very hard to make these treatments enjoyable and easy for me.

Happily I had my Botox appointment today. I had missed the call from the clinic and had thought they did not contact me but they did I’m very pleased with the clinic and the staff

I can't recommend this place highly enough. The staff are all so knowledgeable, friendly, and helpful and I always feel comfortable when I go in for my appointments. They really value making sure the customer is happy and I've experienced that firsthand. Facility is very clean and they are rigorous with their Covid19 precautions and screening.

Not being able to go into the facility for a consultation made the process harder from the beginning. After deciding what I wanted I got in and I found that the laser is not able to attack light/blonde hairs and that the price is per surface area as opposed to how much hair one has. The staff was very considerate in letting me switch sections and even get a refund when they were unable to service the right areas. Overall this has been a great experience but it could have been simpler with a consultation

Paula was AMAZING! She helped me with what was needed and gave me expert opinion on what would look most natural for me! Really great experience all around!

It was amazing, I enjoyed it a lot and the technician that serviced me was amazing! Can't wait to see the results at the end of my treatment! Rebecca is A+ also and makes me feel so comfortable (while getting a Brazilian! 😛 )

Paula RN is amazing! She’s professional and I always feel confident when I know she’s doing my treatments

Rebecca did an awesome job with my LHR treatment! Love all the ladies here. They’re quick to respond and offer a really high-quality and pleasant experience!

I stopped in for pricing and the front desk ladies were so nice. They couldn't let me in the clinic due to covid but called me on the phone with a quote. Im so excited to get laser hair removal.

Very supportive staff! The treatments can be a bit painful but my nurse was super patient with me and the ladies at the front were great.👍

very friendly and informative

It was wonderful from start to finish. thank you.

Ideal Image of Boulder has the worst customer follow up. I had the Cool Sculpting done in February and am yet to see results. When someone from HQ called to follow up, I was told she would have someone from Boulder contact me right away. That was over a month ago. What an absolute waste of money. They guarantee the results, but how do they assess results? One they take zero measurements pre-treatment, no follow up after treatment and are unavailable months later. If someone were to ask my opinion, I would strongly discourage them from doing business with Ideal Image and instead put the money towards a gym membership or a nutritionist.

Amazing as always! I LOVE Ideal Image, best staff and services ever!

The way the company is handling the Covid situation is amazing!! They called me in from my car, had me sanitize, and checked my temperature. The staff was amazing!! My nurse was super knowledgeable and made the whole experience super comfortable. I can not wait to see the results at the end of this.

It was nice to get back in there not everybody was extremely professional and courteous

Saw their 70% off laser hair removal promotion. Called to set up a free consultation and no one would give me price points— I wanted my bikini, maybe Brazilian done. After poking around, I finally got someone to give me a range...she said “The lowest I’ve seen is $30 and the highest like $7,000. What you’re looking for is a smaller area so you should be good.” I drive two hours (bc I live in the mountains) to get to the consultation. Keep in mind, I’ve had laser done so my hair isn’t super thick. These people told me regular priced, $7,400+, and with the discount $2,500. Very disappointed and will be going else where for my laser. Best part about the whole thing? I got a free la croix when having my consultation. If you have money to burn, go for it. 🙂

Very nice staff, great facility,clean. Quick and efficient service. Great result.

This was my first time doing something like this and the girls here at ideal image made me feel so comfortable! Every single one of them was so kind and welcoming, and the nurse taking care of me was excellent. She took good care of me and made my experience exceptional, highly recommend!

Have great customer service, very friendly and thorough!

Very helpful, friendly, professional and accommodating.

Lauren was so great, she was so helpful, friendly, and calming! Everyone else was very welcoming and professional.

Best thing I've done for myself.

Clean environment, extremely nice ladies. Quick service and well informed.

Was greeting by a very friendly receptionist. She was kind enough to ask if I’d like something to drink. Such a friendly staff. Received Botox around eye and hair line area. Very, very pleased with the results. The nurses were knowledgeable and caring, made you feel so comfortable. I loved the privacy/layout of the rooms at this facility. I can’t wait to go back and visit again soon!

Great place. Everyone took such good care of me