Denver (Centennial)

9623-A East County Line Road
Englewood, Colorado 80112
720-606-2873

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Ideal Image Centennial is a unique clinic located in the centennial promenade next to the Long Horn Steak House. We are located directly crossed the street from the Park Meadows mall.
  • We are an exceptional advanced med spa that offers laser hair removal, cool sculpting, broad band light therapy, botox, fillers and anti-aging services such as ultheraphy. Our clinic is vibrant and uplifting with the warm welcome every guest receives when they walk into the clinic. Our team will help you develop a personalized treatment plan fit your needs. All treatments are done by professional licensed nurses.
  • As you progress through your Individual treatment plan our guest services team, consultants, manager and nurses are here for you ever step of the way. Our goal is to help you look and feel amazing!
4.5/5
4.5 /5
366 Reviews

Google
5.0/5
Jan 18, 2022
Google Ideal Image Centennial
Great customer service, Tiffany, and Ashley were great in helping me out with my contract! They definitely care about their customers.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Centennial
Love it!! Jessica is amazing!!
Google
2.0/5
Jan 14, 2022
Google Ideal Image Centennial
I have left positive reviews for ideal image in the past but with my first actual issue I am not 100% pleased. Ideal Image is quite a bit more expensive than places my friends have gone to and I figured it was because of their touch up policy and limited lifetime plans. However; I have a small section on my leg (2 in x 4 inches) that has only lost about 50% of the hair throughout the entire process. I figured no big deal, would call and schedule an appointment for a touch up. Because it's on my lower legs I have to pay $107 a session (for both of my legs to be done) after paying over $3,000 in total for the treatment in the first place. I am not sure how long/how good the cheaper places are, but based on deals right now I can probably pay for an entire 8 session leg treatment plan for less than the 3 touch ups I need to pay for at Ideal Image. Hopefully you all have better luck with your experience!
Google
5.0/5
Jan 10, 2022
Google Ideal Image Centennial
Barbara was patient, professional, polite and gentle. Pain was minimal and looking forward to fewer lines and future visits.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Centennial
I’ve been having Barbara do my upper lip and chin. And she is amazing! She is so sweet, always checks up on me, walks me through what she’s doing. Definitely recommend her! 🥰
Google
5.0/5
Jan 5, 2022
Google Ideal Image Centennial
Jessica R. Is phenomenol
Google
5.0/5
Jan 5, 2022
Google Ideal Image Centennial
I've always had a good experience here, the process is always smooth to schedule and I'm always promptly seen. Jessica tells you what shes doing and what's next so you're never caught off guard and she is very nice. Staff has always been nice and accomadating.
Google
5.0/5
Dec 31, 2021
Google Ideal Image Centennial
I was super impressed with the care and attention I received at my first BBL appointment. Barbara and Jessica welcomed me both with friendly faces and absolute professionalism. First impressions count so much when it comes to being vulnerable, yet trusting and placing your most valued assets into someone else's care! Barbara and Jessica are truly great. They were both very attentive and thorough on explaining with detail what they were doing during my BBL procedure and cared so much about my level of comfort. I sincerely felt relaxed and at ease. I am very impressed at the result of what one BBL treatment has done for my facial skin. Honestly, thank you for your dedicated work Barbra and Jessica; you're amazing! I look forward to seeing you again; and, I most definitely will recommend Ideal Image to my family and friends. Best Regards, Ronda T. Contreras Gonzales
Google
5.0/5
Dec 28, 2021
Google Ideal Image Centennial
Got my laser hair removal done by Barb today and she was so kind and sweet! She was quick and thorough! Definitely recommend this place for high quality work!
Google
5.0/5
Dec 27, 2021
Google Ideal Image Centennial
Adrian was amazing. Very sweet lady and she did a great job!!
Google
5.0/5
Dec 23, 2021
Google Ideal Image Centennial
Barbara and other staff members are very warm and friendly. Ideal Image makes it super easy to do business with them.
Google
5.0/5
Dec 23, 2021
Google Ideal Image Centennial
Barbara was wonderful! My treatment was great and done in a timely manner! Very professional and kind. Tiffany was awesome as well! Great hospitality! can’t wait to come back!
Google
5.0/5
Dec 23, 2021
Google Ideal Image Centennial
My experience at Ideal Image was amazing the staff was awesome, super nice and my technician was very gentle and informative. I would recommend ideal image to anyone who needs a little help being comfortable in the skin they're in. Thanks Ideal Image.
Google
5.0/5
Dec 21, 2021
Google Ideal Image Centennial
I had the pleasure of working with Jessica and Barb at the Centennial location for BBL therapy. This was the first time I have tried this treatment to reduce the appearance of age spots and red marks on my cheeks and forehead. I am so pleased with the results- it worked even better than I had hoped. I had gone into the appointment a bit anxious, but both Jessica and Barb made me feel so comfortable. They told me what to expect and guided me along the way- always asking if I was comfortable and even provided me with a blanket to stay warm in the cool room. I highly recommend this service and look forward to going back to Ideal Image in Centennial for additional treatments. *****
Google
1.0/5
Dec 15, 2021
Google Ideal Image Centennial
I have not been contacted or have been to the office. This survey states they want to know my experience at the Centennial office. I'm pretty upset over the entire process of Ideal Image from the online form, the constant calls, the zoom meeting for my consultation. When I spoke to Judith I let her know the the Centennial office is too far and the one on Colorado Blvd was closer. She stated she would update that and never did. My last name was incorrect, which has since been updated. I was told by the rep that did my consultation that I would be contacted within 48 hours of signing up (12/11/21)to make an appt. Today is 12/14/21 I have heard nothing so I called. Soonest appt is Feb 111,2022.
Google
5.0/5
Nov 27, 2021
Google Ideal Image Centennial
Very good
Google
5.0/5
Nov 19, 2021
Google Ideal Image Centennial
I enjoyed the Zoom consultation with Lisa. She was very thorough, helpful and explained everything I needed to know. She made a point to find a location closest to me🙂 The convenience was wonderful, the comfort level was great and it was very professionally done.
Google
5.0/5
Nov 18, 2021
Google Ideal Image Centennial
This was my first time at Ideal Image and I would definitely go back! I went to the Centennial location and saw Barbara. She was excellent! She was informative and caring during the entire procedure. In fact, all the staff was friendly, knowledgeable and helpful. Thanks to everyone today!
Google
5.0/5
Nov 8, 2021
Google Ideal Image Centennial
Easy, fast, knowledgeable very pleasant experience I would def recommend to anyone.
Google
5.0/5
Nov 5, 2021
Google Ideal Image Centennial
Logan was excellent! Very professional and helpful.
Google
5.0/5
Nov 4, 2021
Google Ideal Image Centennial
Barbara did an amazing job! She was very polite, respectful, and considerate during my treatment. I would highly recommend!
Google
5.0/5
Nov 3, 2021
Google Ideal Image Centennial
Friendly staff, fast and knowledgeable service!
Google
1.0/5
Oct 30, 2021
Google Ideal Image Centennial
Scheduling is a nightmare!! And plan on spending half a day there as well! They’re very good at collecting your money but not at all in accommodating working women with families, who need to get in and out!
Google
2.0/5
Oct 29, 2021
Google Ideal Image Centennial
Received email stating you gave discounts but really you are just trying to sell your memberships. No deals!
Google
5.0/5
Oct 14, 2021
Google Ideal Image Centennial
Sophia was amazingly professional and nice! I would highly recommend scheduling with her for the best experience.
Google
3.0/5
Oct 14, 2021
Google Ideal Image Centennial
If u change your mind you cannot get your money back. That is why I’m not as likely to recommend to a friend
Google
4.0/5
Oct 13, 2021
Google Ideal Image Centennial
In my experience (two different treatments) it was excellent, in my treatment with botox they explained to me what could happen and how I had to take care of myself and a day later they called me to know how I was and my other treatment was also excellent and I loved that the person was bilingual and he also explained everything to me before starting the treatment
Google
5.0/5
Oct 12, 2021
Google Ideal Image Centennial
I loved the experience and would definitely it recommend to others.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Centennial
Sofia is gentle, knowable, talked me through the procedure showing excellent technique.
Google
4.0/5
Oct 6, 2021
Google Ideal Image Centennial
Je suis vraiment heureuse maintenant merci 😍
Google
3.0/5
Sep 29, 2021
Google Ideal Image Centennial
I paid for 9 laser hair removal treatments right before covid happened. They shut down for 2 months. I went In This month for my 9th and they said my contract ended and would t give me my last treatment. I left a message with the manager, Katelyn, and haven’t heard a word back. I’ll never go back.
Google
5.0/5
Sep 28, 2021
Google Ideal Image Centennial
The nurses were very attentive and friendly and thorough. Looking forward to my next appointment.
Google
1.0/5
Sep 23, 2021
Google Ideal Image Centennial
I was never told (and the contract doesn't state) that not only do I have to prepay for services, but a sales consultant, not the actual person performing the procedure is deciding what "I need". Why would a sales consultant decide how much Botox I need? Why wouldn't that decision be left up to the injector and myself? It's also annoying that I have to have a video consult just to set an appointment. The whole arrangement is cumbersome and doesn't feel personal at all. Will use my gift so that I can recoup the cost of the "membership" and then cancel and go back to making an appointment at my spa, being seen by a trained injector for Botox decisions, and then pay at the time of service. I explained my frustration to the second person I "had a consult" with and she states the manager from the local clinic would contact me so that I could get an appointment and not have to pre-pay for my Botox. I still haven't heard from the clinic. The consultants were nice, don't get me wrong, but this business model was NOT disclosed or discussed up front. I never would have signed up, and it is not in the membership agreement. If I don't hear from the clinic manager I will charge back on my credit card stating failure to disclose all of this non-sense in the agreement, and inability to get an appointment, therefore unable to use the membership as sold.
Google
5.0/5
Sep 23, 2021
Google Ideal Image Centennial
I love this place, it’s painful but so worth it, everyone who works there is always super nice and very welcoming. I leave feel confident and well taken care of every time!
Google
1.0/5
Sep 15, 2021
Google Ideal Image Centennial
July- Justin did my treatment and was super professional and amazing! Kaitlyn was majorly helpful! Great location!!! Sept-Back to the same place with different people working. So frustrated I’m crying in my car. I drive an hour to this location and schedule everything at the same time for this reason (touch ups and treatments). I paid off my leg treatment but because of COVID had to pause (been restarted now see above review from July) it and today was completely denied treatment on my legs even though as I said that area is paid off(I have the receipt but that didn’t matter). Why did I work that OT to pay for bikini and under arm treatments that a year later are still needing touched up? Why did I work OT (mid pandemic) to completely pay off my leg treatments if they are completely denied?!? The staff were sweet about it and said it’s the system and they “opened a case” but I’ve wasted so much of my life with the hassles from this (pausing and unpause with issues from COVID) they said they fixed it in July(part of why I was so happy then) I should have just kept shaving…I hate this I just want what I already paid for 😭
Google
5.0/5
Sep 10, 2021
Google Ideal Image Centennial
Laser Hair Removal for bikini area. Adrian did my hair removal for my bikini area and let me tell you it makes me nervous BUT she was so professional and calming to be around. She talked me through the whole process and was really fast and precise. You can tell she really enjoys her job of helping others get the goals they’re seeking out. I will continue to go to her as long as I get laser hair removal. Great Job Ideal Imagine with this young witty lady. Also I would like to mention the ladies at the desk are really welcoming to be around. It gives off a happy happy atmosphere to walk into.
Google
5.0/5
Sep 6, 2021
Google Ideal Image Centennial
Ambrea And the team is amazing! She is so pleasant!! She gave me all the options and helped me decide what I needed to get done! I can’t wait for my treatment!!
Google
5.0/5
Sep 4, 2021
Google Ideal Image Centennial
Sofia and Maggie are amazing! I feel like a brand new woman! 1st timer for laser treatment and I feel great
Google
5.0/5
Sep 2, 2021
Google Ideal Image Centennial
I had Justin again today. So professional, quick and kind. Very comfortable having him do my treatments.
Google
5.0/5
Aug 29, 2021
Google Ideal Image Centennial
The lady that did my treatment on Tuesday afternoon was amazing. If I could I would request her for every appointment.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Centennial
Barbara was great! Very nice, comfortable, and easy. Looking forward to returning soon
Google
5.0/5
Aug 26, 2021
Google Ideal Image Centennial
Barbara was amazing!
Google
5.0/5
Aug 26, 2021
Google Ideal Image Centennial
I just had my first session for laser hair removal on my legs, under arm and full bikini. I was EXTREMELY nervous!! Justin took the time to explain everything. He was thorough and made me feel comfortable through the whole thing! Could not have asked for a better experience!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Centennial
I have been coming to ideal image for about a year for laser hair removal. Employees are always helpful, respectful, and professional
Google
5.0/5
Aug 20, 2021
Google Ideal Image Centennial
I’ve been to a few places and I receive the best quality care and treatment at Ideal image. Jessica is great and the staff is always friendly! Highly recommend!
Google
5.0/5
Aug 5, 2021
Google Ideal Image Centennial
Super positive staff and great experience!
Google
5.0/5
Jul 31, 2021
Google Ideal Image Centennial
Fantastic! Doesn’t hurt much at all, so totally worth it! Justin was great, professional, and lasers quickly if you like prefer quick bursts and breaks.
Google
5.0/5
Jul 30, 2021
Google Ideal Image Centennial
Jessica and Maggie both were extremely helpful and super nice. I had an issue with my paperwork and they both were very patient and helped me figure out what I needed to do!
Google
5.0/5
Jul 29, 2021
Google Ideal Image Centennial
Very good apt. No waiting. Kindness and respect
Google
2.0/5
Jul 27, 2021
Google Ideal Image Centennial
Did not the the package that was promised. Appt was scheduled wrong and they had to squeeze me in for filler with my Botox. End result was super rushed and I now have uneven lips and a large hematoma.
Google
5.0/5
Jul 26, 2021
Google Ideal Image Centennial
I just got lip fillers done by Jessica here and had an amazing experience! The place is very clean and professional. They are taking precautions with covid, which makes me feel safer about getting a treatment done. This was my first time and Heather made me feel comfortable as she walked me through the process. The whole process took less than 45 minutes and was not as painful as I expected. She went over aftercare with me as well as showed me the before and after pictures. The whole experience was positive and I will definitely be back for more treatments!
Google
5.0/5
Jul 23, 2021
Google Ideal Image Centennial
Sofia is awesome! Very efficient and friendly.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Centennial
7/23/21 had my second session on my full legs Sophia was great and Barbara was great too they tag teamed my legs fast and efficient ❤️ And I was even able to get some areas touched up and didn’t have to come back another time for it! I’m so grateful it worked out without complicating their schedule!! Love these ladies they’re great 👍🏼
Google
1.0/5
Jul 23, 2021
Google Ideal Image Centennial
This company’s costumer service is horrible no matter who you decide to talk to I’ve probably called this place about 100 times and maybe had someone answer the phone a total of 5 times even at corporate level I’ve been on hold for a half a hour… they don’t communicate with the customer at all and I had to pry to get a call from the area manager… she sent me to corporate because there was nothing she can do and I understand people are busy but still
Google
5.0/5
Jul 23, 2021
Google Ideal Image Centennial
I’ve had Sophia and Barb thus far in Colorado and they have been terrific! Everyone is very nice and accommodating.
Google
1.0/5
Jul 21, 2021
Google Ideal Image Centennial
The worst customer service I've ever received. Stay away from this location.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Centennial
Justin was very professional did a great job! Highly recommend.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Centennial
Just started with them and the whole experience has been very professional and easy, definitely glad I went with Ideal Image!!
Google
5.0/5
Jul 17, 2021
Google Ideal Image Centennial
I have been going here for almost two years now. I have had two different areas treated for laser hair removal (legs and bikini) and have had fantastic results! The technicians here are very kind and help you through the pain! I originally tried laser hair removal at my dermatologist's office but it wasn't effective (I later googled the machine and found out it was an IPL machine... it hurt way more than the lasers here and didn't get rid of my hair). The price is expensive (I've paid 3-4k per area) but with the lifetime guarantee and the sale's you can sometimes pick up, I feel that it's worth it. You can set up payment plans like I did and it's easily affordable per month for the huge quality of life of not having to shave in the shower any more! The treatment rooms at the Centennial location are always very clean and the techs know what they're doing.
Google
5.0/5
Jul 16, 2021
Google Ideal Image Centennial
The laser hair removal session is always very quick and efficient. The room is well organized and clean. The professionals are focused and efficient. I'm very satisfied. The only problem are the appointments. I can never do it when I need to return for the next session. 😒
Google
1.0/5
Jul 16, 2021
Google Ideal Image Centennial
As promised I’m following up on my review from a couple days ago which was a negative one. They responded they would call me....no surprise they have not. Again, I urge anyone considering this company to read reviews, the BBB complaints and make your own opinion....do you want to waste your money and be treated like you don’t matter? If so, this is the company for you, if not GO TO A DIFFERENT MED SPA!
Google
5.0/5
Jul 15, 2021
Google Ideal Image Centennial
I want to thank both Alexis and Angenet for their excellent performance, I'm so happy that my treatment went so smooth and with less pain, way less that I expected. Thank you very much. A year later I came back and Catrina was the helping agent, she did a good job in easy and professional way.
Google
5.0/5
Jul 10, 2021
Google Ideal Image Centennial
Barbara is amazing! She’s very sweet and helps me feel comfortable and takes her time with my laser hair removal to ensure I get the best treatment 🙂
Google
5.0/5
Jul 10, 2021
Google Ideal Image Centennial
Awesome staff! Thank you!
Google
1.0/5
Jul 1, 2021
Google Ideal Image Centennial
DO NOT WASTE YOUR MONEY HERE!!! You will NEVER get an appointment - they will NEVER answer your calls - it is a 100% rip off. I bought a package back in OCTOBER 2020 in time to have some stuff done before my wedding in JUNE 2021, they never could schedule me if they even answered. I called and left sooooo many messages and never got ahold of anyone or a manager. I did a finance of $6,000 for some kybella and cool sculpting. So I have been paying on something when I didn’t even get services. So hopefully the company can cancel my contact because they are not professional and just rip people off. But who knows. Don’t waste your time nor your money with this company. They don’t care about the customers.
Google
5.0/5
Jul 1, 2021
Google Ideal Image Centennial
Great experience at Ideal Image! Very professional and nice people and I have great results!
Google
2.0/5
Jun 24, 2021
Google Ideal Image Centennial
The nurses are great! Quick service and very professional. However, they never answer their phone or return messages
Google
5.0/5
Jun 17, 2021
Google Ideal Image Centennial
Brook and Barbara were excellent!
Google
5.0/5
Jun 17, 2021
Google Ideal Image Centennial
Brooke and Sophia were absolutely wonderful. Felt like home walking in the door and all through my session
Google
5.0/5
Jun 17, 2021
Google Ideal Image Centennial
The team at this location is always great. The areas of doing laser hair removal goes down especially when Brooke and Sophia are in
Google
3.0/5
Jun 15, 2021
Google Ideal Image Centennial
Nurses are good. The customer service and scheduling is mediocre. Laser hair removal is very painful.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Centennial
This was my first time getting lasered and it was a great experience. Brooke and Sophia were so friendly and made me feel very comfortable. I’m happy I chose ideal image and am excited to get more work done through them.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Centennial
Sophia was great!
Google
5.0/5
Jun 15, 2021
Google Ideal Image Centennial
Brooke and Sophia made my day. Thank you for your kindness and patience.
Google
5.0/5
Jun 12, 2021
Google Ideal Image Centennial
I love this location everyone is very welcoming.
Google
5.0/5
Jun 11, 2021
Google Ideal Image Centennial
Brook, Barbara, and Jessica were awesome and amazing!! The service was very professional and caring. I felt very comfortable the whole time. Highly recommend.
Google
5.0/5
Jun 11, 2021
Google Ideal Image Centennial
Everyone at this office is nice. Brooke is the easiest person to talk to, the office manager treats you like a friend, and the nurses are so professional and make you feel comfortable. 10/10 recommend this office!!!!!!!!!
Google
5.0/5
Jun 11, 2021
Google Ideal Image Centennial
Love these ladies!!! Brooke, Jessica & Kaitlyn are always amazing!!!!
Google
5.0/5
Jun 9, 2021
Google Ideal Image Centennial
Jessica at centennial is so awesome
Google
1.0/5
Jun 1, 2021
Google Ideal Image Centennial
Update on my complaint NO ONE HAS CALLED ME BACK I was promised 48 hours and we are now on 96 hours. I can not understand after leaving 9 messages why I am getting nothing! Attempting now for 3 weeks. Obviously a business that does not care about it's customers. I would have given zero stars if it would have let me. I have been calling for a week now the manager was supposed to call us last week and canceled and rescheduled to Monday and never heard from them. I am on my 9th call in and only once someone answered and she was not able to help me and instead set up a time for the manager to call and like I said before she canceled and then a no show. The problem, they sold a $4,000 treatment to my daughter who is a college student and works only part-time. She had no idea what she was signing and very unknowingly signed a contract and a loan. I have no idea how they could even approve her for this amount of credit. I suppose the sales person was excited about earning a nice commission off of her than doing the right thing and turning her down. She has not received any treatment and will not be receiving any treatment because she cannot afford to pay for this. She was taken advantage of and her inexperience in signing up for something like this. When they did reach out to my daughter they continued to sell her and said well you signed a contract so too bad. FOUL PLAY Ideal Image, so inappropriate. I am asking you do the right thing here and cancel this loan!! I didn't want to go public with this however the location is not responsive.
Google
2.0/5
Jun 1, 2021
Google Ideal Image Centennial
Had an appointment on the books. Email confirmation and when I showed up for appointment they claimed the appointment was canceled. June 1st was my appointment at 1020am and still do not understand what happened?
Google
5.0/5
Jun 1, 2021
Google Ideal Image Centennial
It was a great experience she was so kind to explain each process so I was very relaxed.
Google
5.0/5
May 31, 2021
Google Ideal Image Centennial
Just had my very very first appt ever abs I had marissa in the Englewood office and she was WONDERFUL!!!!!! Despite the pain she made the entire process so much fun. She was sooooo interactive, engaging and distracting. Corporate should definitely compensate this beautiful lady! She’s absolutely amazing!!!
Google
5.0/5
May 26, 2021
Google Ideal Image Centennial
I was here for laser removal 7 years ago and finally decided to do my full legs (on #5 of 9). Everyone here is so friendly and so helpful. I always feel comfortable coming here and look forward to my visits. You won’t be disappointed with your results! Elizabeth, Barb, and Brooke were amazing and so friendly!
Google
2.0/5
May 26, 2021
Google Ideal Image Centennial
I entered into a contract and seemingly due to staffing issues, I’ve only been able to get 2 appts at the centennial location. As a small business owner myself, I’m disappointed with the rescheduling and unavailability of appts. I wouldn’t be in business if I did this to my clients. Due to the contract, they received the money up front and I’m left waiting months to get in. Frustrating. I will say that after 2 hair removal appts I do appreciate less hair, I just don’t like being held hostage and had no idea it would be this challenging to just get the service performed.
Google
5.0/5
May 25, 2021
Google Ideal Image Centennial
Amazing
Google
5.0/5
May 17, 2021
Google Ideal Image Centennial
Barbara my technician was friendly and professional and made me feel very comfortable!
Google
5.0/5
May 14, 2021
Google Ideal Image Centennial
Jessica was awesome! It was clear she was busy but she was super friendly and very professional. I would definitely recommend her!
Google
5.0/5
May 12, 2021
Google Ideal Image Centennial
Loved my experience!🥳
Google
5.0/5
May 12, 2021
Google Ideal Image Centennial
enjoyed my time with Brooke and Barbara at my appointment today!
Google
3.0/5
May 11, 2021
Google Ideal Image Centennial
laser hair removal—my upper lip got burned for the 3rd time
Google
5.0/5
May 8, 2021
Google Ideal Image Centennial
I started my laser treatments back in summer of 2020 and had instant results! Due to other reasons I wasn’t able to make it in for about 5 months but today was my first day back. Like always, the staff is super friendly and welcoming. I’m so happy that I started my treatments again and I know my results will be nothing but the best.
Google
4.0/5
May 7, 2021
Google Ideal Image Centennial
Both the nurses and receptionist Brooke at this location are awesome!! They all get 5 stars! The reason my review isn’t 5 stars across the board is because of the difficulty scheduling appointments and I’ve had them call and cancel my apts twice and not be able to get me in for 3 months. I realize this is out of the staff’s control and after speaking with Brooke today she was able to help me get more appointments! Again the staff is excellent-just be sure to book several appointments out so you don’t run into the issues I’ve faced!
Google
5.0/5
May 5, 2021
Google Ideal Image Centennial
This was an amazing experience today! Barbara is amazing and she did a great job making me feel comfortable and happy with my treatment!!! Thank you!!
Google
5.0/5
May 5, 2021
Google Ideal Image Centennial
Heather is great!
Google
2.0/5
May 4, 2021
Google Ideal Image Centennial
If you are looking and haven't paid for a service yet I highly recommend waiting until they have a better system in place. I paid thousands for treatments that I am having a difficult time getting in to use with an end date for those treatments approaching. I was really looking forward to the results from the treatments though they only really work if they are done consistently as intended for the long lasting permanent results later on. I believe I have been to six appointments and 4 of them were canceled and I had to reschedule. The schedule is incredibly booked out for months and close to impossible to get in within your treatment needed date, also if you have a full schedule as it is just don't expect to get in. I am happy with my results so far but I can't help but to think how much better they would be if I was able to get in when I need to for my treatments. On a side note I have had a few occurrences when a member from the staff was bold with me and made me feel uncomfortable. I have been asked to leave and make my appointment over the phone when walking out of a room after receiving treatment. Another example was when a staff member was asked to help me I heard her make an irritated deep breath in back before coming out. I was so upset by how I was treated I just left without saying anything. I am a reasonable person and did ask to speak with management or higher after the 4th cancellation because I need to know how this will be made right, I am paying a lot of money for a service that has been made inconvenient for me to use. It has been over a week now and after four attempts at contacting them I still have had no luck. I was told today that I would be contacted back when I finally got someone on the phone and it never happened. The person I spoke with was new and she informed me that a manager would call me back later on today. Update: It’s been more than two months and a manager still hasn’t contacted me back. I have called more than 9-10 times over that timeframe and the manager still will not contact me back. I am at a loss because I have exhausted all of my options. I have reached 6 cancellations from them at this point. The reason this time is that the nurse no longer works there. I am not sure how that is the customers fault or why they cannot find other ways to accommodate clients. So if a nurse no longer works there everyone in her schedule now no longer has an appointment is what I have been told. When they canceled my appointment they have me driving to a different location about 30 minutes away two times to get treatments that won't cover all the areas I paid for. They said to get in for everything I need I will have to wait until May or June and it's the end of March. Long story short I am doing everything in my power to get my treatments but am going way out of my way for them. I am trying to be understanding because of COVID but am confused on why they would be advertising for new customers when they cannot provide effective service for the current customers. Overall the communication lacks, scheduling an appointment within a reasonable time and being able to get the treatment is difficult and it's hit and miss if the staff upfront is nice. I have had a positive experience with the ladies doing the treatments though. The ladies doing the treatments have made me feel comfortable and the results are there. Again I just wish I could brag about my results but I can't help but think about how much further along I would be if I was getting them consistently as needed. They need a better system in place or to hire more people because I they cannot keep up with the amount of services they are selling. It's unfortunate and if they had a better system and communication than I would happily leave a 5 star.
Google
5.0/5
May 4, 2021
Google Ideal Image Centennial
Barbara is amazing. Very professional and caring. The best location of Ideal Image. Brooke is very polite and kind. Thank you for treating me so good. I really appreciate it.
Google
5.0/5
May 3, 2021
Google Ideal Image Centennial
Great service! I would highly recommend! The staff is amazing at this location. So so sweet and professional!
Google
5.0/5
May 1, 2021
Google Ideal Image Centennial
Perfect service by the team
Google
5.0/5
May 1, 2021
Google Ideal Image Centennial
Alexis did an excellent job! Very friendly service. The best part is that she was awesome at managing my anxiety. I will definitely recommend her