Hartford

1245 New Britain Ave
West Hartford, Connecticut 06110
860-237-3377

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Ideal Image the Advanced Medspa of West Hartford, CT is a beautifully built facility bringing non-invasive cosmetic services to the Central Connecticut area. We are conveniently located right off of interstate I-84 on the corner of New Britain Avenue and South Main Street. We are in close proximity to the Westfarms Mall and Blue Back Square.
  • Since opening in 2006 the West Hartford, CT location has helped over 20,000 clients become their best self! From the early days of Laser Hair Removal to the addition of our Ultherapy, Injectable, Coolsculpting and our latest Forever Young Broadband Light service our extensively trained Physician assistants and Nurse practitioners pride themselves in delivering the best service with the best results.
  • It is never too late to get started to becoming the best version of you, Ideal Image of West Hartford is here to help that dream become a reality. All service packages are designed with you in mind to deliver true treatment to transformation results. By setting up your complimentary consultation you will be able to meet with our highly trained professionals to discuss areas of concerns. All you have to do is take the leap!
From 84 West
    1. Take the South Main Street exit- exit 41
    2. Turn left onto South Main street
    3. Turn Left onto New Britain Avenue- Ct.- 71/Ct. – 173
    4. 1245 New Britain Avenue is on the right hand side
    5. We are next to American Eagle Federal Credit Union
From 84 East
    1. Take Exit 41- South Main Street towards Elmwood
    2. Turn right onto South Main Street CT- 173
    3. Take the 2nd left onto New Britain Avenue… CT- 71/Ct 173
    4. 1245 New Britain Avenue is on the right.
    5. We are next to American Eagle Federal Credit Union
From 91
    1. Merge onto I-84 W/ US-6W Via Exit 32A on left towards Waterbury
    2. Take the South Main Street Exit – Exit 41
    3. Turn left onto South Main Street
    4. Turn left onto New Britain Avenue CT-71/CT – 173
    5. 1245 New Britain Avenue is on the right.
    6. We are next to American Eagle Federal Credit Union
4.3/5
4.3 /5
318 Reviews

Google
1.0/5
Jun 11, 2022
Google Ideal Image West Hartford
I’m seeing similar situations here, the customer service is TERRIBLE. Two hours before my first appointment (that I waited two months for), they called and told me it had to be cancelled because “I picked the wrong package for the type of treatment I was getting.” This was immediately frustrating because the consultant signs you up for the package, which I think is safe to assume would allow me to get the treatment I said I wanted. I had already taken off work, and asked since it seemed to just be a billing issue if I could still come in and sign up for the correct package. I was told they’d have to cancel and my consultant would have to contact me again. Already frustrated that I would probably have to wait another two months, I just asked for a refund which I was told would be processed in two weeks. It’s been over two weeks and I cannot get ahold of the liaison who is supposed to be refunding me. While she initially contacted me and left a voicemail, I’ve since called and emailed over 20 times with no response. It’s very frustrating that the burden of getting my money back is on me when they had cancelled my appointment. I do want to note that whenever I have called the West Hartford office, the individuals there have mostly been very understanding. I believe it’s a bigger issue that they have to go through corporate customer service. I literally just want my money back. UPDATE: It’s been over a week since Ideal Image has commented below and no one has reached out to me, and I am still unable to get in contact with anyone who can help. I am now disputing this through my credit card since Ideal Image’s business model is charging customers for services they then refuse to provide or give refunds for. -100000/5 stars, stay away.
Google
5.0/5
Jun 11, 2022
Google Ideal Image West Hartford
Everyone was very sweet today. Wendy helped me out so much. My original appointment was canceled. She was able to fit me in the following day! What a life saver! ❤️ ❤️ The numbing cream the nurse made for my face after was very soothing. Thank you for your help everyone.
Google
5.0/5
Jun 9, 2022
Google Ideal Image West Hartford
Andie is one of the best technicians there. She is so patient and gentle and very communicative. I felt safe and happy with the results.
Google
3.0/5
Jun 8, 2022
Google Ideal Image West Hartford
Overall it was a good experience the 2 ladies who completed my services were very thorough and professional. That should be the only thing that matters but unfortunately i witnessed too many unhappy customers because your scheduling needs some serious work especially when you have such strick timelines to complete the services. How am I supposed to get all my treatments in a 16 month period if you don't have any openings for months. This was my 1st visit and just in my 1st visit I saw 4 extremely unhappy patrons because of your scheduling issues and I was only there for a little over an hour and most of that was spent getting my treatments. We are paying a lot of money and there should be availability for us to complete our sessions. That worries me and makes me very uncomfortable as a new customer. There are 2 locations that are close to me and both are booked out for months. In many cases that's a great thing but when you are restricted to a 16 month contract to get all your services completed it is a really tight window and that doesn't make me want to tell my friends and family to come through you. I know that the pandemic has taken a toll on many businesses and knowing that should make you want to be a little more flexible. I hope if my contract comes close to an end and I still need more work that you are willing to be flexible.
Google
5.0/5
Jun 4, 2022
Google Ideal Image West Hartford
Amazing place , very helpful and friendly
Google
5.0/5
Jun 1, 2022
Google Ideal Image West Hartford
I was able to get in early. Trin was amazing, attentive, very professional and made me feel extremely comfortable.
Google
5.0/5
May 31, 2022
Google Ideal Image West Hartford
Anita is absolutely wonderful
Google
5.0/5
May 21, 2022
Google Ideal Image West Hartford
Recipient's desk was really welcoming. The physican was extremely knowledgeable, professional, friendly and welcoming. I had a great experience and look forward to additional appointments
Google
5.0/5
May 20, 2022
Google Ideal Image West Hartford
Megan’s great!
Google
5.0/5
May 17, 2022
Google Ideal Image West Hartford
Everyone was great it was my first time and and they made me feel comfortable and was so nice to answer all my questions
Google
5.0/5
May 9, 2022
Google Ideal Image West Hartford
Everyone at the West Hartford location is attentive and welcoming. Emily (my tech) is lovely! She took amazing care of me. From start to finish, I felt cared for and valued as a client. Thank you!
Google
5.0/5
May 6, 2022
Google Ideal Image West Hartford
First the staff was friendly willing to answer my questions, then the Dr she was also friendly and explain step by step what to expect all during the procedure, I'm so glad to have made this choice to take care of me. I highly recommend Ideal, of course this was my first treatment and excited to see results
Google
5.0/5
May 5, 2022
Google Ideal Image West Hartford
Staff is amazing, professional, and polite. Love this place. GREAT DEALS also!!!
Google
5.0/5
May 4, 2022
Google Ideal Image West Hartford
Emily was My provider she was a very gentle and caring person she did a great job. Wendy excellent person very friendly and it’s has been a pleasure been attended by both ladies great job thank you.
Google
5.0/5
May 4, 2022
Google Ideal Image West Hartford
I was very nervous because it was my first time and Andrea explain everything to me and make me feel very comfortable and also explaining while she was doing her job and how many units she was going to use. Wendy when I called before my appointment she was very pleasant and helpful also when I got to the office she help me with paperwork and explain some questions that I had. I definitely will come again first impression last for ever and this one will.
Google
5.0/5
May 4, 2022
Google Ideal Image West Hartford
I love this place, very professional stuff, I love Wendy she is the best
Google
5.0/5
May 4, 2022
Google Ideal Image West Hartford
Jenni was wonderful and does a great job. Love the results.
Google
5.0/5
May 4, 2022
Google Ideal Image West Hartford
Andrea was great! My fillers look amazing! Very happy!
Google
5.0/5
May 4, 2022
Google Ideal Image West Hartford
The staff is always super friendly and very accommodating, all of my appointments have gone smoothly and I haven’t grown any hair in the treated area in months! 10/10 love this place!
Google
5.0/5
May 3, 2022
Google Ideal Image West Hartford
I've been going to West Hartford office since 2015. Very friendly staff, Clean office. Jenny is the best, she know what she is doing, And not trying to get you. She is definitely tell you only what you need.
Google
5.0/5
May 3, 2022
Google Ideal Image West Hartford
I love the place, staff are very nice and polite. Would recommend this place 100%
Google
5.0/5
May 2, 2022
Google Ideal Image West Hartford
Jenny was so helpful in not only her laser hair removal expertise but also her explanation of other potential services that I was interested in.
Google
5.0/5
Apr 30, 2022
Google Ideal Image West Hartford
Always very social and professional and take time to help understand everything. Great service!
Google
5.0/5
Apr 30, 2022
Google Ideal Image West Hartford
The receptionists at the West Hartford office is amazing. Polite, helpful and so on top of her game. She sets the tone for office. My technician was Andy and she answered every question I asked without judgement and was very kind. I thought I was saving some money by banking, but … I realize you pay for what you get. Simple would definitely recommend them.
Google
5.0/5
Apr 29, 2022
Google Ideal Image West Hartford
Good service
Google
5.0/5
Apr 29, 2022
Google Ideal Image West Hartford
Wendy was excellent when making my appointment and made the process so much easier.
Google
5.0/5
Apr 28, 2022
Google Ideal Image West Hartford
I didn't feel a thing. Megan is wonderful and super knowledgeable. She really makes the experience that much more. Thank you Megan.
Google
5.0/5
Apr 26, 2022
Google Ideal Image West Hartford
Everyone there is always so sweet and they definitely care about their clients
Google
5.0/5
Apr 25, 2022
Google Ideal Image West Hartford
Everything is quick an easy and it works
Google
5.0/5
Apr 25, 2022
Google Ideal Image West Hartford
Wonderful experience! Wendy and Meghan were so helpful and accommodating after South Windsor had to cancel my appt for the 3rd times. I Definitely will drive a bit longer to go to West Hartford in the future.
Google
5.0/5
Apr 22, 2022
Google Ideal Image West Hartford
Wendy and Andy are absolutely amazing!! They accomodated my appointment despite a confirmation mix up. I couldn't be happier with the service I received today!
Google
2.0/5
Apr 19, 2022
Google Ideal Image West Hartford
Suzanne was great speaking to after all thats what she gets paid for TO GET THE **COSTUMER TO SIGN UP ** After reading the reviews on your website along with going on YouTube .I read one of your customer on (1) of recent visit at your Idea Image , she came in & had gotten the ULTHERAPY PROCEDURE . And is what she had to say as Suzanne mentioned to me that its like when your pregnant & you get ultrasound on your belly thats the feeling/experience she described it …. First of all you should eliminate mentioning that because it is nothing in comparison as one of your customer describes .As she mentions thats what she was as well told about the ultrasound comparison . She writes that its far from the truth & instead it was very painful . As well she showed before and after pictures and the pictures after the procedure ,HER RESULTS WERE WORSE THEN BEFORE THE ULTHERAPY !!! AS Pictures speak for THEMSELVES !!! UlTHERAPY procedure is only met for under chin and above the eyebrows and the chest region ONLY : By doing the face Thats when the results R not GOOD , it was not meant to do the face as it generates the injuries as damaging other layers that are irreversible !!! This is the biggest **RED FLAG IT IS NOT FDA APPROVED ITS ONLY CLEARED BIG BIG DIFFERENCE ** !!! I am so happy I read the reviews . 1 1/2 hr later of signing up I called the finance company & canceled the procedure …
Google
5.0/5
Apr 17, 2022
Google Ideal Image West Hartford
Awesome and fast service.
Google
5.0/5
Apr 15, 2022
Google Ideal Image West Hartford
Great experience and professionalism shown by Andy.
Google
5.0/5
Apr 15, 2022
Google Ideal Image West Hartford
I have had appointments here every 6 weeks for the last year. I have 2 treatments left and can say that I had a GREAT experience every time. All the girls there are awesome and professional. Trinh treated me many times as well as another young girl whose name I can’t remember. I was nervous about the hair removal process and uncomfortable going into it. From the first appointment on, the employees made me feel so calm and comfortable. They will talk to you during the treatments and have light hearted, fun conversations to distract from the discomfort. The process was great, I loved the employees, and the results are SO worth the money.
Google
5.0/5
Apr 15, 2022
Google Ideal Image West Hartford
It was great!!!
Google
5.0/5
Apr 13, 2022
Google Ideal Image West Hartford
Friendly, accommodating..
Google
5.0/5
Apr 13, 2022
Google Ideal Image West Hartford
I’ve been going to the West Hartford location for over ten years. It’s always been such a warm, comfortable and inviting experience. Trinh is my person who’s administered my treatments throughout my tenure here and she’s nothing short of awesomeness!
Google
5.0/5
Apr 13, 2022
Google Ideal Image West Hartford
They definitely calmed me down for my first visit and I was totally being dramatic because it didn't even hurt. I had Trin and she was great. Front office is amazing too!!
Google
4.0/5
Apr 13, 2022
Google Ideal Image West Hartford
Staff is great here! Wendy at the front desk has been so helpful in making sure i got scheduled! Session was quick and location is very clean. 4 stars only because Getting in for an appointment has been increasingly difficult due to ideal images lack of availability. Their new corporate call system has made booking SO difficult…and they are unable to accommodate clients as well as the local offices. I have been a client for over 3 years and never had this issue previously. Instead of corporate answering scheduling calls, they should focus more on sourcing nurse practitioners to actually do the services that they oversold. Operationally, this is a mess. Hours of operation and number of employees must be increased to serve local markets properly. Ive been to many locations in different states and this is a big issue that must be addressed.
Google
5.0/5
Apr 12, 2022
Google Ideal Image West Hartford
Very nice, helpful and knowledgeable in W.H.!
Google
5.0/5
Apr 8, 2022
Google Ideal Image West Hartford
Very nice and friendly, great place to feel your best
Google
5.0/5
Apr 8, 2022
Google Ideal Image West Hartford
Everyone that I have encountered at Ideal Image has been professional and friendly. I recommend them to all of my friends!
Google
1.0/5
Apr 7, 2022
Google Ideal Image West Hartford
This company is scamming Jennifer Sutton, a consultant who lures me into buying a contract from them, stating this would be a loan, not a credit card. I asked her three times, and she kept saying that it would show as a loan on my report. a week and a half ago, my credit score dropped 80 points due to a new credit card, and my total use was 100% I opened a case to get a refund since no treatment has been done. A case was open. I have emails and calls Case #00149465, this was 1.5 weeks ago, and nobody has contacted me. The second case was available Monday. I went to a local office Address: 1245 New Britain Ave, West Hartford, CT 06110 and the receptionist mentioned that her manager would call me the next morning, and she never did Please do not trust this company and its ethics. I am calling the credit company tomorrow to open a dispute case. Almost 3500 they charged me on a credit card they don't want to honor their refund policy if less than 30 days. STAY AWAY from this company.
Google
5.0/5
Apr 6, 2022
Google Ideal Image West Hartford
I’ve been to multiple locations and have experienced friendly and knowledgeable techs every time!
Google
5.0/5
Apr 6, 2022
Google Ideal Image West Hartford
I am very happy that I chose this clinic to do the hair removal, the staff is very good and friendly, Anita is very much loved, I am happy that she was my provider, I recommend this clinic to all of you who want to do something for themselves, they will be lucky if Anita will serve you. Thank you very much Anita and ideal image
Google
5.0/5
Apr 5, 2022
Google Ideal Image West Hartford
Great she definitely did an awesome job
Google
5.0/5
Mar 31, 2022
Google Ideal Image West Hartford
This place is awesome...answered all my questions and took a few extra step and went above and beyond to help me with a few things. Thanks Wendy,Anita and Kate. You ladies rock and I truly appreciate all your help and guidance.
Google
5.0/5
Mar 30, 2022
Google Ideal Image West Hartford
Megan was fantastic. It’s my second time seeing her for Botox and she was very informative and patient answering all my questions. She is my go to for Botox. I highly recommend her in the West Hartford location
Google
5.0/5
Mar 26, 2022
Google Ideal Image West Hartford
Everyone is truly sweet and accommodating especially Wendy! Thank you for your professionalism and kindness. I have been a client for many years and I’m always satisfied.
Google
5.0/5
Mar 26, 2022
Google Ideal Image West Hartford
Wendy and kate greeted me w a cheerful and happy smile. Megan informed me of all info. Very precessional
Google
5.0/5
Mar 24, 2022
Google Ideal Image West Hartford
Everyone is super nice and they get you in and out very quickly
Google
5.0/5
Mar 22, 2022
Google Ideal Image West Hartford
The front staff Wendy and Alexa were so warm and helpful! Megan the provider is the best and very professional- awesome experience!
Google
5.0/5
Mar 21, 2022
Google Ideal Image West Hartford
Danielle and the staff are amazing- very knowledgeable and professional. Danielle answered all of my questions and explained the entire process. I had my 1st session today & scheduled my others.
Google
5.0/5
Mar 16, 2022
Google Ideal Image West Hartford
Google
5.0/5
Mar 16, 2022
Google Ideal Image West Hartford
Lindsay and Katherine were awesome, obtained so many knowledge. The greatest part is I received a consult for free the same day I called. Thank you so!
Google
5.0/5
Mar 15, 2022
Google Ideal Image West Hartford
Great services.
Google
1.0/5
Mar 15, 2022
Google Ideal Image West Hartford
I'm giving them a bad review because during our consultation we were told that their treatment of prestige technology would help my daughter after fulfilling all the treatments and paying them in full she still looks the same as day one . I've complains to corporate I've complained to anybody that I can reach out to and they told me there's nothing they could do they now blame it on hormones. My daughter is a teenager she's already has been to the doctor's to see if it was hormones and it isn't that's why we reached out to Ideal Image in west Hartford ct to seek treatment to help her and it did nothing they will not even give us additional treatments they won't give us a refund even a portion of the refund they told us they cannot help us sorry that my daughter was a candidate for their service after they took our money
Google
5.0/5
Mar 14, 2022
Google Ideal Image West Hartford
Andy was great! She made an uncomfortable procedure very pleasant! Thanks Andy!
Google
5.0/5
Mar 4, 2022
Google Ideal Image West Hartford
Anita is Amazing!! Always Professional , patient and Kind!!
Google
5.0/5
Mar 3, 2022
Google Ideal Image West Hartford
Front desk is always so helpful and friendly. Have never had issues with them! Anita is absolutely amazing! Go see her; you will not regret it!!
Google
5.0/5
Mar 2, 2022
Google Ideal Image West Hartford
Alexa and Wendy and Anita are the best Very professional and also making sure that I am satisfied with results. They are the best and I know I picked the right place to go. Go Ideal Image in West Hartford!
Google
1.0/5
Feb 28, 2022
Google Ideal Image West Hartford
My daughter went to west Hartford ct for her treatment and after treatment date was done and area she had treated still looked the same frim when she started i was told her treatment ended i now have to pay for touch ups for each area . I dont feel i should pay anymore for a treatment that didn't work i asked for them additional comp treatments because the last to that they did they up the voltage to try to get it to work cuz I've been complaining and I asked to get caught up treatments a couple of them with the voltage without me paying for additional treatments and they said they cannot do that I had enough treatments with my program I said well then give me some money back and I'll go elsewhere because we came and fulfilled all the treatments we were supposed to do and they did not work your consultation said it would and she looks the same as day one
Google
5.0/5
Feb 27, 2022
Google Ideal Image West Hartford
Amazing staff and they handle their clients with such care 💕 highly recommend
Google
1.0/5
Feb 25, 2022
Google Ideal Image West Hartford
I need to start of by saying that the staff is amazing. However, getting through the door seems to be the biggest headache. Appointments are scheduled 3-4 months out. They are cancelled by the office and dates are set back 3-4 months again. Multiple calls to the company regarding availability of appointments. In short, I felt like I was begging for services after I already paid several thousand. At the end, I didn’t even have sufficient amount of treatments to see appropriate results because my contract ended. So 75% off ended up being closer to 1 k per treatment! So, I would recommend staying away from all the timed contracts as they are just not able to provide contracted services. 2/8 Just a quick update for those who are still considering “unlimited treatment” contracts. While being aware that they are not able to accommodate customers, the official response from ideal l image was basically “tough luck.” No returned phone calls, no conversation. Email was signed “sincerely, Ideal Image.” I’d love to paste the whole email but the review was blocked when I did.
Google
5.0/5
Feb 25, 2022
Google Ideal Image West Hartford
It has always been great getting treated with Ideal Image. Hygienic, courteous staff. Results are best. Andy is the best, so thorough & professional. It was a great experience. She will not leave even a inch of the area discussed. Highly recommend.
Google
3.0/5
Feb 22, 2022
Google Ideal Image West Hartford
The NP that treated me was very knowledgeable. My only concern was the customer service. A medispa is very different than a medical practice. Meaning, the customer service needs to be top notch. There should someone always at the front desk greeting. The front desk area and waiting area needs to feel sleek, upscale and clean. The waiting area at this particular location felt like a clinic. Overall, I will of course come back. My concern is the overall appearance and front sales.
Google
5.0/5
Feb 22, 2022
Google Ideal Image West Hartford
The ladies at this location are so sweet, attentive and thorough. I've never had any issues with getting appointments schedule in a timely manner and all of my procedures have come out perfectly.
Google
5.0/5
Feb 19, 2022
Google Ideal Image West Hartford
Excellent Service given at all times.
Google
5.0/5
Feb 19, 2022
Google Ideal Image West Hartford
This West Hartford location is amazing! Hands down the absolute best in customer service, attention, professionalism, quality of service and the best experience you can have. Highly recommend this location, you won't regret it. 👏
Google
5.0/5
Feb 19, 2022
Google Ideal Image West Hartford
Great service! Everyone is professional & kind!
Google
5.0/5
Feb 19, 2022
Google Ideal Image West Hartford
My first time and it was great! Thank you so much
Google
5.0/5
Feb 19, 2022
Google Ideal Image West Hartford
I loved all my experiences here! The staff here are always sooo nice and friendly! I always feel comfortable going here from kindred from the receptionists to Trinh in the treatment room! Love her! Highly recommend this office!!
Google
1.0/5
Feb 18, 2022
Google Ideal Image West Hartford
I just got burned! I bought a package and was told there were always appointments…. Come to find out there are no appointments. You’re booked through May?? Are u kidding me?? I think the whole business is a scam. Also, I drive by this 'booked til May' location every day to and from work. There are never cars in the parking lot.
Google
4.0/5
Feb 18, 2022
Google Ideal Image West Hartford
The person who handled my procedure was very patient and explained what she would be doing throughout the procedure
Google
5.0/5
Feb 18, 2022
Google Ideal Image West Hartford
I called Ideal Image for information regarding services and prices. A kind gentleman answered me and, after few questions, arranged a Zoom meeting with the nearest location in my area. The lady was knowledgeable, direct to the point and, very important to me, not pushy. I liked it.
Google
5.0/5
Feb 18, 2022
Google Ideal Image West Hartford
I had the best experience this time specifically because of Andy who has been so patient and friendly with me. It did not feel painful as much as it does because she was being so caring and supportive throughout the procedure.
Google
1.0/5
Feb 17, 2022
Google Ideal Image West Hartford
Horrible customer service in West Hartford location!!!I called earlier and asked if children were allowed to wait in the waiting room & was told yes. My daughter is 11 took a babysitter training course & is very well behaved.. she can legally babysit in our state. These two girls were so unprofessional dint greet you with a smile or a hello. Had a sit for 5 minutes to then rudely say no kids allowed in the waiting room.. well that’s some age discrimination she asked how old is she.. my daughter can legally babysit but can’t sit in a waiting room!! So I called south Windsor ideal image & they said she can definitely sit in the waiting roomShe don’t know why west Hartford would say that. So now I missed my appointment & they don’t have another until after April this place is a joke!! Please don’t waste your money here!! Horrible it’s definitely age discrimination I’m calling a lawyer this is unacceptable treatment!!!
Google
1.0/5
Feb 17, 2022
Google Ideal Image West Hartford
I have yet to actually receive the service I tried to actually cancel it and at the end is when they are trying to tell me that it is nonrefundable so it’s very much ruining my life
Google
2.0/5
Feb 16, 2022
Google Ideal Image West Hartford
I don't like the approach with the lady who attended to me. You don't have option to customize your treatment, and I would like to do this because I already did laser a long time ago and I don't have too much to eliminate. Even though, the treatment is expensive if you do just the touch-ups.
Google
5.0/5
Feb 14, 2022
Google Ideal Image West Hartford
Everything was good and fast
Google
5.0/5
Feb 10, 2022
Google Ideal Image West Hartford
The experience here was excellent. Megan was super knowledgeable and a great help. The front desk .. Wendy and Kate are very helpful.
Google
3.0/5
Feb 9, 2022
Google Ideal Image West Hartford
Google
5.0/5
Feb 8, 2022
Google Ideal Image West Hartford
I’ve been seeing Trinn at Ideal Image West Hartford and I won’t go anywhere else! She takes excellent care of me, always advises me well and answers all my questions. She talks to me throughout to course of my session which helps with those sensitive areas! And my results are amazing! I have treated my entire body and I don’t regret it for a second. I have also done lip injections a couple of times and it just keeps getting better! In addition to that I have the lifetime guarantee which saves me a ton on my touch ups!
Google
5.0/5
Feb 4, 2022
Google Ideal Image West Hartford
Great experience she made me feel comfortable! Also, told me I cannot go over tattoos which the first person I talked to should of told me.
Google
5.0/5
Feb 3, 2022
Google Ideal Image West Hartford
The consultation was great and very informative all staff were very considerate respectful And caring had a great experience
Google
5.0/5
Feb 1, 2022
Google Ideal Image West Hartford
Thank you Wendy for great custumer service, for taking the time to reschedule same day appointment and Andy for allowing it .!! You ladies ROCK
Google
5.0/5
Jan 31, 2022
Google Ideal Image West Hartford
Alexa at the front desk was so amazing & and Jenny did such an great job ! I love it
Google
5.0/5
Jan 26, 2022
Google Ideal Image West Hartford
Everyone is so knowledgeable and helpful. Have been there for several treatments. Will go again, would recommend.
Google
5.0/5
Jan 26, 2022
Google Ideal Image West Hartford
My provider was thourough, answered all my questions. Looking forward to my results. Great value with membership program. Excited 2 come back.
Google
5.0/5
Jan 24, 2022
Google Ideal Image West Hartford
I am so pleased with my upper lip Lazer hair removal. I never thought i would be able to get rid of the hair on my upper lip until i came here. The staff here took great care of me and showed me great hospitality. I definitely recommend coming here. 😊
Google
5.0/5
Jan 24, 2022
Google Ideal Image West Hartford
Awesome
Google
5.0/5
Jan 22, 2022
Google Ideal Image West Hartford
Staff is super friendly and knowledgeable. This is probably the most pleasant Ideal Image location I’ve ever been to!
Google
5.0/5
Jan 19, 2022
Google Ideal Image West Hartford
The clinician was excellent. She seemed knowledgeable and confident. The receptionist was polite and provided great customer service.
Google
5.0/5
Jan 18, 2022
Google Ideal Image West Hartford
Thank you so much great team, I'm so happy with my experience! Glad that I did it with you guys The lady made my first hair removal treatment so easy and she was very kind!
Google
5.0/5
Jan 18, 2022
Google Ideal Image West Hartford
I had a great experience and also saved some money when Alexa was able to catch a glitch in the system. I am grateful because it means I will not be charged for my next two appointments. She was patient and helpful with great customer service skills. I would definitely recommend this office for your facial care. Way to go Alexa.
Google
1.0/5
Jan 15, 2022
Google Ideal Image West Hartford
They do not communicate with each other I have to live with a bad shave
Google
5.0/5
Jan 14, 2022
Google Ideal Image West Hartford
Have had multiple treatments here and always get professional service and great results!
Google
5.0/5
Jan 12, 2022
Google Ideal Image West Hartford
Trin the PA who did my service is absolutely outstanding!! Knowledgeable and personable and explains everything in great detail. She is a delight!!
Google
5.0/5
Jan 11, 2022
Google Ideal Image West Hartford
Had a great experience with Alexa at the front desk. She was so helpful, professional and sweet. The entire staff is great. I travel 45 min to this location. They are the best.