Hartford

1245 New Britain Ave
West Hartford, Connecticut 06110
860-237-3377

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Ideal Image the Advanced Medspa of West Hartford, CT is a beautifully built facility bringing non-invasive cosmetic services to the Central Connecticut area. We are conveniently located right off of interstate I-84 on the corner of New Britain Avenue and South Main Street. We are in close proximity to the Westfarms Mall and Blue Back Square.
  • Since opening in 2006 the West Hartford, CT location has helped over 20,000 clients become their best self! From the early days of Laser Hair Removal to the addition of our Ultherapy, Injectable, Coolsculpting and our latest Forever Young Broadband Light service our extensively trained Physician assistants and Nurse practitioners pride themselves in delivering the best service with the best results.
  • It is never too late to get started to becoming the best version of you, Ideal Image of West Hartford is here to help that dream become a reality. All service packages are designed with you in mind to deliver true treatment to transformation results. By setting up your complimentary consultation you will be able to meet with our highly trained professionals to discuss areas of concerns. All you have to do is take the leap!
From 84 West
    1. Take the South Main Street exit- exit 41
    2. Turn left onto South Main street
    3. Turn Left onto New Britain Avenue- Ct.- 71/Ct. – 173
    4. 1245 New Britain Avenue is on the right hand side
    5. We are next to American Eagle Federal Credit Union
From 84 East
    1. Take Exit 41- South Main Street towards Elmwood
    2. Turn right onto South Main Street CT- 173
    3. Take the 2nd left onto New Britain Avenue… CT- 71/Ct 173
    4. 1245 New Britain Avenue is on the right.
    5. We are next to American Eagle Federal Credit Union
From 91
    1. Merge onto I-84 W/ US-6W Via Exit 32A on left towards Waterbury
    2. Take the South Main Street Exit – Exit 41
    3. Turn left onto South Main Street
    4. Turn left onto New Britain Avenue CT-71/CT – 173
    5. 1245 New Britain Avenue is on the right.
    6. We are next to American Eagle Federal Credit Union
4.2/5
4.2 /5
131 Reviews

Google
5.0/5
Apr 6, 2021
Google Ideal Image West Hartford
Great. Staff friendly and knowledgeable. Felt comfortable and well taken care of. Clean location.
Google
5.0/5
Apr 5, 2021
Google Ideal Image West Hartford
Staff was friendly!
Google
5.0/5
Apr 2, 2021
Google Ideal Image West Hartford
I had an excellent experience getting laser hair removal with Ideal Image. They're extremely professional and took ample Covid precautions to make sure their clients still felt safe getting treatments through the pandemic. It's definitely expensive but the results have been incredible and well worth the price I paid in my opinion. If you want the best possible laser hair removal treatment I would not go anywhere else but here. I would highly recommend Ideal Image!!!
Google
5.0/5
Mar 30, 2021
Google Ideal Image West Hartford
I Cannot rave enough about west Hartford ideal image !! I look forward to going in to be greeted by Ashley in the front , shes sooo sweet! Always pleasant to work with, guarantee She always has a smile on. Any questions I have she never hesitates to answer , she is the woman to go to about any information you can possibly need !! Emily is a doll as well! Megan is definitely top notch ! Ladies and gentlemen if you’re looking for someone you can feel comfortable with and makes the experience even better than it already is , definitely see Megan! I was so nervous , I possibly sweated even a little , she made me feel so secure . I left feeling like a million bucks ! I’m OVERLY HAPPY WITH MY RESULTS !!! OMG ITS SOOO WORTH IT !! DONT THINK LADIES AND GENTS JUST DO IT!! Throw those shavers out ! Every employee I’ve ever seen there has been absolutely amazing !! I have to say , you can’t go wrong at all! I’ve never had a bad experience. They truly go out of their way to make sure you’re experience is outstanding!! I’m now going back to have even more done . The facility is always so clean and the atmosphere is so genuine. I’ve seen the same people working there throughout the years, that should tell you they’re an amazing company. From all the ladies at the dealership !! WE ADORE YOU!! And we plan to send everyone your way!! KEEP IT UP LADIES!! I hope you’re appreciated as you should be !!!
Google
5.0/5
Mar 30, 2021
Google Ideal Image West Hartford
Great friendly and professional overall. Each and every single staff were professional and made me feel super comfortable
Google
5.0/5
Mar 29, 2021
Google Ideal Image West Hartford
Friendly staff who actually care about providing you with excellent care/service.
Google
5.0/5
Mar 29, 2021
Google Ideal Image West Hartford
Great experience!
Google
5.0/5
Mar 27, 2021
Google Ideal Image West Hartford
LOVE the west Hartford team, girls at the desk are so sweet and always make me feel comfortable!! ALL MY services I have received from filler to cool sculpting have blown my mind! Look no further ladies this is the spot to visit to feel your prettiest 😊 I recommend 5 of my girlfriends to come here and we cannot get enough! Love how the girls and super careful with covid guidelines, it makes me feel safe going in and getting out.
Google
1.0/5
Mar 16, 2021
Google Ideal Image West Hartford
Update: I have downgraded this review for the following reason: upon posting my feelings with the I initial comments, I received an email stating I would receive a call within 24!hours to resolve the issue. That call never came and it is over a week now. The telemarketing/ sales rep, Lisa Navarone also will not return my messages. Everyone at the center was very polite but the selling process is very deceptive and misleading. Lisa Navarone was nice enough on the phone but I was either misled or erroneously given wrong information leading to wrong treatment decisions. She promised to get back to me with a resolution after speaking to the center manager but that was weeks ago and nothing yet. Feeling very misled and deceived
Google
5.0/5
Mar 13, 2021
Google Ideal Image West Hartford
Had teleconference with Dawn. She gave several different pricing options for laser hair removal
Google
4.0/5
Mar 11, 2021
Google Ideal Image West Hartford
The team is awesome. I want to highlight Jeniffer . She did an excellent job, made me very comfortable . BUT I thought the place insdiside could be more comfortable , nothing like a SPA environment.
Google
1.0/5
Mar 9, 2021
Google Ideal Image West Hartford
No one followed up with me when I left a voicemail and requested a call back via voicemail and when speaking to an employee. No one's responded to my emails either even after I receive continuous follow up emails from the employee I spoke to over the phone. I will NOT being moving forward with Ideal Image, The "#1 for hair removal" in Canada & the US (despite the BBB website only giving it a 1 out of 5 stars from customer review.) If I could give 0 stars, I really, truly would!!!!!!! Please, read the BBB site before you give them any of your money!
Google
5.0/5
Mar 8, 2021
Google Ideal Image West Hartford
my tech was great she is so nice we had a conversation the whole time made the process so quick and made me smile!
Google
3.0/5
Mar 5, 2021
Google Ideal Image West Hartford
All the staff & providers are great. The reason I am unlikely to recommend Ideal Image is that the pricing feels subjective. Supposedly I received 75% off but prices aren’t posted so I could be getting charged whatever they felt like while stating is was 75% off.
Google
5.0/5
Mar 5, 2021
Google Ideal Image West Hartford
Great experience. Jenny was so kind and informative. Everyone made me feel very comfortable.
Google
5.0/5
Mar 4, 2021
Google Ideal Image West Hartford
I absolutely love how my lips came out. Everything was done very professionally and I have never had them come out so good before in the two years that I have gotten them done
Google
5.0/5
Mar 3, 2021
Google Ideal Image West Hartford
Jenny is excellent!
Google
5.0/5
Mar 2, 2021
Google Ideal Image West Hartford
I have been a member for about 9 years with ideal image, i have never missed an appointment with West Hartford office who has been absolutely amazing! To this day i am still adding treatments for laser hair removal and the two woman ( sisters ) Trin & Anita are professional, personable and make me feel comfortable and well informed with each of my visits! The space itself has always been welcoming with the wonderful staff out front even with this pandemic making things difficult. Forever grateful for having this place to help me feel confident and beautiful Xx Merita
Google
5.0/5
Feb 24, 2021
Google Ideal Image West Hartford
Very friendly.. explained everything.. excellent
Google
5.0/5
Feb 23, 2021
Google Ideal Image West Hartford
Amazing I can’t wait to return back and get on with the treatments.
Google
1.0/5
Feb 18, 2021
Google Ideal Image West Hartford
i’m not happy with sales rep miss selling product
Google
5.0/5
Feb 17, 2021
Google Ideal Image West Hartford
The staff is always friendly, accommodating, and the quality of service is top notch.
Google
5.0/5
Feb 11, 2021
Google Ideal Image West Hartford
😊😊😊😊
Google
5.0/5
Feb 11, 2021
Google Ideal Image West Hartford
I’ve been receiving laser hair removal treatments at Ideal Image for over one year. All staff members are lovely. Everyone is so friendly and professional. The facility is always clean and I’m always seen in a timely manner. Would highly recommend for laser hair removal!!
Google
5.0/5
Feb 8, 2021
Google Ideal Image West Hartford
The ladies at ideal image West Hartford are an amazing group. Glad to have had my very first laser hair removal experience with them. I was nervous at first being that I’ve never done laser hair removal they made the experience super easy I felt very comfortable and it’s actually not too uncomfortable laser is not bad at all. I’m continuing my treatments and I’m already looking into what other areas to do next. Definitely recommending to all my friends to come to WestHartford 😁
Google
5.0/5
Feb 8, 2021
Google Ideal Image West Hartford
Trinh is literally the only reason I keep coming back. She is amazing! I love her personality and just her technique itself is somehow less painful than when I’ve had treatments done by other staff members. I literally only book with her and will move my whole schedule around to get an appointment with her. I’ve gotten my bikini area done and love the results. I wish I would’ve done this sooner. I’m currently doing my underarms. If you’re considering getting laser hair removal DO IT!! You will not be disappointed. I love the fact that I literally don’t have to shave at all. Plus they offer a lifetime guarantee so if I need a touch up I just pay a small fee. If you do book request Trinh you will LOVE her!
Google
5.0/5
Jan 31, 2021
Google Ideal Image West Hartford
Ideal image in west Hartford is kept so clean and the employees are well dressed, polite and very helpful. My laser professional, Emily is fantastic at her job, her communication and the safety of both of us. I enjoy my appointments . I give them a 5 star review
Google
1.0/5
Jan 31, 2021
Google Ideal Image West Hartford
I have been going to Ideal Image for over 10 years, now they have a membership program. Now if I want Botox specials I have to pay $250/year. I will no longer be going back to Ideal Image when they have no regard for the clients that have been loyal to them for years.
Google
5.0/5
Jan 30, 2021
Google Ideal Image West Hartford
I always have a great experience at Ideal Image. In current times, they have many COVID precautions that made me feel safe. Jenni and Emily did a great job with my lips today and I totally trust them to make sure I always leave looking great! I would recommend to anyone looking for filler
Google
1.0/5
Jan 26, 2021
Google Ideal Image West Hartford
Go anywhere else, please!
Google
5.0/5
Jan 25, 2021
Google Ideal Image West Hartford
I really didn’t know what to expect when I first walked in to Ideal Image. However, Anita and Emily are great medical professionals and made me feel calm and comfortable. They are skilled in their services and I’m loving the results. Would recommend this place to anyone.
Google
5.0/5
Jan 22, 2021
Google Ideal Image West Hartford
I love these people AND my results have been fantastic, I could not be happier!
Google
5.0/5
Jan 22, 2021
Google Ideal Image West Hartford
They explain everything very clearly. I like the treatment.
Google
5.0/5
Jan 17, 2021
Google Ideal Image West Hartford
I had a procedure done and I am so happy the way it came out. The woman who did it was very professional, knowledgeable, and she did an overall excellent job. I would highly recommend going to them.
Google
5.0/5
Jan 17, 2021
Google Ideal Image West Hartford
Great experience
Google
5.0/5
Jan 16, 2021
Google Ideal Image West Hartford
Technician was terrific, location was clean and staff is fantastic for my laser hair removal appointment. I highly recommend Ideal Image of West Hartford.
Google
5.0/5
Jan 14, 2021
Google Ideal Image West Hartford
I have a excellent experience the staff or very nice and welcoming my procedure I already had 2 section of hair removal and I already start seeing result from the first section
Google
5.0/5
Jan 7, 2021
Google Ideal Image West Hartford
Professional, kind and safe.
Google
5.0/5
Jan 6, 2021
Google Ideal Image West Hartford
Me encanto el lugar! Sumamente limpio, agradable, personal muy amable y sobre todo buen servicio.
Google
5.0/5
Jan 5, 2021
Google Ideal Image West Hartford
I absolutely love this place!! I only see Trin and Anita for my laser treatments. Both of them are very professional and always make me feel comfortable during the treatment. They always keep a conversation going so you can feel comfortable and forget about the painful zapping. I will only go to them for my treatments. The best experience I’ve had. And also they care about their job and make sure they do a thorough job so you have the best end results. Thank you ladies for everything that you do.
Google
5.0/5
Jan 4, 2021
Google Ideal Image West Hartford
My Consultant was very knowledgeable, friendly and sweet.
Google
5.0/5
Dec 28, 2020
Google Ideal Image West Hartford
Jenny was great and kind
Google
1.0/5
Dec 18, 2020
Google Ideal Image West Hartford
No results and bad customer service, rude culture
Google
5.0/5
Dec 11, 2020
Google Ideal Image West Hartford
I had the absolute best experience with TRIN!!! She performed my laser hair removal. She was quick yet thorough and traced over every spot. She was super personable and kind. We talked throughout the appointment to the extent I didn’t even feel the time pass— I’m not exaggerating. I’ve only had one treatment before and my treatment with her was better by tenfold. And above all my results are incredible! I highly recommend her!
Google
5.0/5
Dec 9, 2020
Google Ideal Image West Hartford
Went well
Google
4.0/5
Dec 6, 2020
Google Ideal Image West Hartford
Staff was courteous & well knowledgeable about the products. They explained my procedure (botox around the eyes) every step along the way.
Google
5.0/5
Nov 30, 2020
Google Ideal Image West Hartford
It has always been great getting treated with Ideal Image. Hygienic, courteous staff. Results are best.
Google
5.0/5
Nov 25, 2020
Google Ideal Image West Hartford
Highly recommend. Meghan was awesome. Very clean staff was very welcoming. Don’t go anywhere else !
Google
5.0/5
Nov 23, 2020
Google Ideal Image West Hartford
Great experience! Great quality and excellent results. Highly recommend!
Google
5.0/5
Nov 20, 2020
Google Ideal Image West Hartford
I've been coming to Ideal image for over 5 years the staff are really polite and professional especially during this Covid 19 situation. everyone took the necessary steps and precaution to assure our well being. Anita and Tren are fantastic They are the face of ideal image Those 2 girls show so much empathy and they have so much patience. They make you feel so comfortable. And welcomed. Thank you! For making me more beautiful 😍 see you soon! NAIOMI WATERBURY CT.
Google
5.0/5
Nov 11, 2020
Google Ideal Image West Hartford
My girl is very friendly and knowledgeable.
Google
5.0/5
Nov 8, 2020
Google Ideal Image West Hartford
Wonderful staff and I have been very happy with their services!
Google
5.0/5
Oct 19, 2020
Google Ideal Image West Hartford
Emily, the nurse practitioner who performed my treatment, was very well qualified and did the treatment efficiently, while answering all my questions. She was very reassuring and the procedure, while not exactly "pleasant" was performed quickly and efficiently with my comfort in mind. I felt like I was in good hands and look forward to my results.
Google
5.0/5
Oct 16, 2020
Google Ideal Image West Hartford
Fantastic. Quick and made me feel very comfortable
Google
5.0/5
Oct 16, 2020
Google Ideal Image West Hartford
I had a very good experience. I was a bit nervous coming in but Jennie made me feel very comfortable.
Google
5.0/5
Oct 6, 2020
Google Ideal Image West Hartford
Great people. Awesome customer service and COVID
Google
5.0/5
Oct 1, 2020
Google Ideal Image West Hartford
I haven't begun treatment yet, but the zoom meeting went very well and I received discounts allowed in September 2020. I look forward to treatment ASAP!
Google
3.0/5
Sep 28, 2020
Google Ideal Image West Hartford
I am very disappointed in the Customer Service aspect of Ideal Image in West Hartford. I have been a customer for 10+ years now. I was one of the first appointments to be canceled in March due to Covid. Once Ideal Image reopened I continuously called to reschedule only to get an automated recording saying Ideal Image would call me to reschedule - surprise - they NEVER did. I was finally able to reschedule for today (SEPTEMBER!). Once there, I could not enter, had to call, but they don't post the number on the sign on the door. Frustrated, I went to my car to look it up and call to let them know I was there. I had a 10:00 appointment, I was there 5 minutes early, yet wasn't asked in until 10:15. My time is just as important as yours, and if I had shown up 15 minutes late you would have made me reschedule. The Tech that serviced me was perfectly polite and nice, it is the lack of customer service or making me feel like a valued client is the issue.
Google
5.0/5
Sep 24, 2020
Google Ideal Image West Hartford
I appreciate the service I receive on my first treatment and looking forward to my other treatments. Everything was explain to me over the phone and in person which help me better understand the services I will be receiving. Thank You
Google
4.0/5
Sep 8, 2020
Google Ideal Image West Hartford
LOVED
Google
5.0/5
Sep 3, 2020
Google Ideal Image West Hartford
My consultation lady was AWESOME! Her name was Sharon Mistichelli and was sooo much help and so personable. Highly recommend her if you are thinking about doing any laser hair removal, lip fillers, etc.
Google
2.0/5
Aug 31, 2020
Google Ideal Image West Hartford
Scheduling appointments has been a nightmare. It has taken me about nine weeks to get all of the services that I have paid for and I am still waiting for my final appointment for fillers. Had I known that there would be weeks of wait time I would have NEVER purchased services from Ideal Image. These appointments were paid for with services not rendered. So disappointed!
Google
5.0/5
Aug 25, 2020
Google Ideal Image West Hartford
Excellent Service with a professional and personable approach.
Google
5.0/5
Aug 17, 2020
Google Ideal Image West Hartford
This was my first laser hair removal appointment ever and the tech walked me though everything. So glad I decided to do it now we wait for the results!!
Google
5.0/5
Aug 12, 2020
Google Ideal Image West Hartford
Pleasant atmosphere
Google
5.0/5
Aug 11, 2020
Google Ideal Image West Hartford
The staff is always courteous and very professional.
Google
1.0/5
Aug 6, 2020
Google Ideal Image West Hartford
Google
5.0/5
Aug 4, 2020
Google Ideal Image West Hartford
The staff here are very nice and very cooperative. Overall the place is very organized when it comes to being sanitary for COVID. The person who helped me today was Jenny, she’s super friendly and an awesome person. She makes the whole experience as comfortable as possible. 10/10 definitely a great place to go.
Google
2.0/5
Aug 4, 2020
Google Ideal Image West Hartford
They wanted to trick me into this hehe i do not think so haha
Google
5.0/5
Aug 1, 2020
Google Ideal Image West Hartford
Wife’s review Great service, Trin is amazing very efficient. I’ve had laser hair removal and am in love with the results!!! Thanks so much
Google
5.0/5
Jul 29, 2020
Google Ideal Image West Hartford
I was very pleased ❤️
Google
5.0/5
Jul 27, 2020
Google Ideal Image West Hartford
My experience was good effective all my questions were answered and fast response.
Google
1.0/5
Jul 25, 2020
Google Ideal Image West Hartford
I’m so disappointed ☹️. I saw the new special gave them a call. I asked about my credit that I had paid for a year ago. They told me it expired and I signed a contract. Not once did they ever mention that you need to use it in a years time. And I asked, is there an exception since COVID and they were closed. The person (Ashley i believe), said she would check with a manager and said very snippy “you did sign a contract” AND HUNG UP. So disappointed and disgusted. Lost me and all my friends that I’ve brought to your business. I’m a small business owner and during this time it’s important to do the right thing!!!
Google
2.0/5
Jul 25, 2020
Google Ideal Image West Hartford
DO NOT USE IDEAL IMAGE/MED SPA! I REPEAT! DO NOT! THEY ARE NOT WHAT THEY SAY! A consultant immediately got back to me with regards to my inquiry about service. She made me an appointment over the phone. Mind you, (No consultation) I went in and it was not what I discussed with the consultant. It has been 2 weeks and I already have a bill for $4200.00 for services not rendered.
Google
5.0/5
Jul 10, 2020
Google Ideal Image West Hartford
Very professional and cautious...
Google
5.0/5
Jul 9, 2020
Google Ideal Image West Hartford
I’ve been receiving laser hair removal at Ideal Image in West Hartford and the staff is amazing! They’re kind and gentle and they’re taking the proper precautions when it comes to COVID.
Google
5.0/5
Jun 24, 2020
Google Ideal Image West Hartford
So far it has been a very pleasant experience. The staff are well trained and friendly.
Google
5.0/5
Jun 22, 2020
Google Ideal Image West Hartford
My mom and I were in the virtual consultation with Christina! She was absolutely amazing! Easy to talk to and made sure to give all her time to us and help us the best she could! Highly recommend her!
Google
5.0/5
Jun 18, 2020
Google Ideal Image West Hartford
My virtual consultation was great, easy and very informative. Thank you
Google
5.0/5
Jun 16, 2020
Google Ideal Image West Hartford
I had one treatment so far and my APRN, Kristina was super informative and great. She always made sure to check on me and ask if I needed anything and was doing okay. Overall great experience with all of the staff. I'm very happy to have my services performed there.
Google
5.0/5
Jun 12, 2020
Google Ideal Image West Hartford
My experience was great sam was friendly and she made everything clear to me and tried her best to make sure I got the best deal can't complain
Google
5.0/5
Jun 10, 2020
Google Ideal Image West Hartford
Excellent, the girls are so nice and friendly
Google
5.0/5
Jun 9, 2020
Google Ideal Image West Hartford
So glad that the West Hartford location is reopened! My experience was nothing less than pleasurable. Thank you
Google
5.0/5
Jun 3, 2020
Google Ideal Image West Hartford
Josephine was extremely informative, she also gave me several options to make payments which was a bonus plus for me. Awesome experience overall
Google
1.0/5
May 29, 2020
Google Ideal Image West Hartford
You could throw your thousands of dollars in the trash and have the exact same effect.
Google
5.0/5
May 10, 2020
Google Ideal Image West Hartford
I loved t That I inquired and even though it’s tough times you handled my call virtually! Thank you😊
Google
5.0/5
Apr 17, 2020
Google Ideal Image West Hartford
Excellent staff Very friendly and all very helpful and attentive. I recommend them.
Google
5.0/5
Mar 12, 2020
Google Ideal Image West Hartford
Very friendly and professional
Google
5.0/5
Feb 21, 2020
Google Ideal Image West Hartford
I have been going to ideal image for a few years now. I got two parts treat with laser hair removal and the results have been phenomenal. I started seeing a significant decrease in hair after 3 sessions and I still had 6 more to go. The staff is also very nice and polite, so I really liked that about this particular place. I moved towns and decided to stay at the West Hartford, CT location because of their incredible service. I would highly recommend anyone that wants to do laser hair removal to go to Ideal Image.
Google
5.0/5
Feb 10, 2020
Google Ideal Image West Hartford
Absolute wonderful experience working with Trin every time! Personable, professional, and makes the process fly.
Google
5.0/5
Feb 4, 2020
Google Ideal Image West Hartford
It was good 👍💐
Google
5.0/5
Jan 27, 2020
Google Ideal Image West Hartford
No issues; quick and efficient
Google
1.0/5
Jan 13, 2020
Google Ideal Image West Hartford
Previous reviews absolutely right they gave you prices different in consultation they just want you to get there be aware they doing their kid because they need more customers they promised you one thing but when you come it’s a different story
Google
3.0/5
Jan 8, 2020
Google Ideal Image West Hartford
Google
4.0/5
Jan 6, 2020
Google Ideal Image West Hartford
It’s was painful but the result are great so far
Google
5.0/5
Jan 2, 2020
Google Ideal Image West Hartford
clean and great staff
Google
1.0/5
Dec 21, 2019
Google Ideal Image West Hartford
Don't waste your time or money! They offer what seems like a great deal but then want to give you double the amount to treat your area which comes out to more $ in the end. They tell you over the phone that can treat you the same day as your consultation but then when you get there they tell you you'll need to come back another day unless they have a cancellation. Also, they are very nice initially but once you tell them you have to think about it and don't want to purchase their whole attitude changes to the point where they are rude.
Google
1.0/5
Dec 18, 2019
Google Ideal Image West Hartford
Though the staff is friendly they are deceiving. What I was failed to be informed more about was the fine print of the contract you sign. Ask about the lifetime membership and the $250 fee it entails. When I went in in November for a consultation they pushed me to have the first treatment done then and to sign the papers quickly so I would be put on a payment plan of $65 a month. After my mother had a heart attack and many other financial burdens took place I knew paying $65 a month for removing chin hair was not worth it anymore. So I called to cancel my subscription. They had me pay $170 to cancel the subscription (they said it was to cover the first treatment) so i agreed and was told I would no longer receive any withdrawals on my account from Ideal Image. Today I discovered another monthly $60 fee to my surprise and when I called, upset and confused, they had told me they “believe” it is because of the $250 NONREFUNDABLE “Lifetime Membership” fee that only guarantees you cheaper touch ups in the future. I was not informed on this fee before signing. And I especially was not informed that it would be non refundable. If you believe you may uncover some unexpected financial burdens in 18 months, do not sign a contract with Ideal Image. Because like me you may end up paying over $480 for only ONE laser treatment.
Google
5.0/5
Dec 11, 2019
Google Ideal Image West Hartford
Got all the information that I needed. Christine Morande made me feel very comfortable and the receptionists were very nice. I will definitely be back very soon
Google
5.0/5
Dec 11, 2019
Google Ideal Image West Hartford
My experience was great right from the entrance. I was offered coffee and was very pleasantly greeted. My consultation was very comforting and assuring of what my plan is. And just amazing customer service all around.