North Haven

360 Universal Drive North
North Haven, Connecticut 06473
203-200-7134

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • At our Ideal Image location in North Haven, the Nurse Practitioners and Physician Assistants are trained in the latest technology to make you look and feel your best. We offer a wide variety of services such as Laser hair removal, Coolsculpting, Broad Band Light, Ultherapy, and Injectable services such as Botox, lip fillers and many more.
  • Our providers are constantly trained in the newest and best ways to help every individual achieve their best look.
From 91 North:
    1. Take exit 9, and bear right at the end of the ramp, onto Universal Drive North
    2. Follow Universal Drive North, and turn left at the second traffic light into the North Haven Commons shopping plaza
    3. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
From 91 South:
    1. Take exit 9. Turn left at the end of the exit ramp onto Montowese Ave.
    2. Go under I-91, get into the right lane, then take a right onto Universal Drive North
    3. Follow Universal Drive North, and turn left at the first traffic light into the North Haven Commons shopping plaza.
    4. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
4.0/5
4.0 /5
333 Reviews

Google
5.0/5
Nov 14, 2022
Google Ideal Image North Haven
Sierra and Jessica were very friendly and Sierra was exceptionally helpful. She thoroughly educated me and reassessed what I actually needed to improve the look of my face.
Google
2.0/5
Nov 12, 2022
Google Ideal Image North Haven
Goggles did not keep laser light out my eyes. My eyes actually still hurt 24 hrs later
Google
5.0/5
Nov 10, 2022
Google Ideal Image North Haven
Sierra and Jessica were very friendly and Sierra was exceptionally helpful. She thoroughly educated me and reassessed what I actually needed to improve the look of my face.
Google
5.0/5
Nov 9, 2022
Google Ideal Image North Haven
Techs are very compassionate, and understand everyone is different and are there for different reasons
Google
2.0/5
Oct 24, 2022
Google Ideal Image North Haven
They dont keep up with your treatment plan
Google
5.0/5
Oct 18, 2022
Google Ideal Image North Haven
Very professional, clean environment.
Google
5.0/5
Oct 17, 2022
Google Ideal Image North Haven
My technician today was awesome. Thorough and professional. Thank you!
Google
5.0/5
Oct 12, 2022
Google Ideal Image North Haven
AWSOME
Google
5.0/5
Oct 10, 2022
Google Ideal Image North Haven
Love this location! The entire center is so welcoming ! Mary did an amazing job on my treatment! I am so happy with my results. Thank you also to Paige & Bianca for all of your help 🙂
Google
2.0/5
Oct 1, 2022
Google Ideal Image North Haven
you are way,way too expensive
Google
5.0/5
Sep 22, 2022
Google Ideal Image North Haven
I love the North Haven location. Everyone is extremely friendly and professional. I highly recommend the services they provide.
Google
5.0/5
Sep 20, 2022
Google Ideal Image North Haven
Very helpful
Google
5.0/5
Sep 17, 2022
Google Ideal Image North Haven
It was excellent and I understand her well
Google
1.0/5
Sep 16, 2022
Google Ideal Image North Haven
The girls at the location are great. The company is not. They have awful customer service. And the Cool Sculpting does not work for many people but they don't tell you that until you are in a contract and they have your money. I'm out over $12,000.
Google
5.0/5
Sep 7, 2022
Google Ideal Image North Haven
The gal who did my lip filler, was amazing. She was patient, listened to what I wanted and just as sweet as can be. I'm terrible with names but I'll be sure to use her for my next treatment. I swell really bad during lip filler injections and she did a wonderful job making sure that even with the swelling, my lips are perfectly even.
Google
5.0/5
Aug 30, 2022
Google Ideal Image North Haven
very kowledgebale and respectful representative
Google
5.0/5
Aug 28, 2022
Google Ideal Image North Haven
I had such a great experience with the staff, the girl Jess at the front desk did everything she could to tend to my needs and answered all of my questions, I went in to get my lip fillers massaged and evened out and they did just that!
Google
5.0/5
Aug 24, 2022
Google Ideal Image North Haven
This is my second visit at this location and I’ve had such a great experience with my services. When you look good, you feel good and this is the best place for it !!
Google
5.0/5
Aug 24, 2022
Google Ideal Image North Haven
easy check in, friendly staff
Google
5.0/5
Aug 23, 2022
Google Ideal Image North Haven
I had lip filler done with Danielle and she was great! Really explained everything she was doing and checking in on me to make sure I was comfortable. So far I love the results, and I would feel very comfortable going back if I needed any tweaks (although I don’t anticipate needing any!)
Google
1.0/5
Aug 22, 2022
Google Ideal Image North Haven
I went to my appointment in North Haven and I did not received my treatment I was told they left a voice mail saying I had to reschedule because the person had an emergency apparently since Saturday, I called the number from their at 8am on my way to the appointment to let them know that I was going to arrive by a couple of minutes after 8:20 am because if not they charge extra the phone call went to the West Hartford Office, she transfer me to the North Haven Office and no one answer, I arrived to tell me that I had to reschedule after I drove all the way to the office. I guess they an employee per client why someone else couldn’t cover for her, then I proceed to tell her that why she did not answer the phone and she argued that I did not call otherwise she would have answer I show her the phone call I made she said that was not their phone number, I call the number in front of her the recording said thank you for calling Ideal Image then she proceed to said that is their call center, at this time the call center did not answer either, but all they had to say as that We called you an left a message and you have to reschedule regardless, that they call me and that was that on the mean time my time doesn’t not count.
Google
1.0/5
Aug 19, 2022
Google Ideal Image North Haven
The service was a waste of time and money
Google
1.0/5
Aug 17, 2022
Google Ideal Image North Haven
I would give zero stars if it was possible. I drove over an hour to not be seen because I had a dental procedure done the week prior. I even scheduled this appointment after the dentist and the receptionist never mentioned this policy to me over the phone. Very unhappy!!!
Google
1.0/5
Aug 15, 2022
Google Ideal Image North Haven
Not a good one from beginning to end!
Google
1.0/5
Aug 13, 2022
Google Ideal Image North Haven
They get you approved for a loan very fast. And the trick is they get paid before the procedure is done. So, if you don't follow up, to see the next step after you are " approved " they don't, and if you decide not to go forward with the procedure!! Then too bad, they already got paid and they will have an unprofessional rude person call you and harass you to remove the request to cancel the loan! I will fight it to the end! You are getting paid for services not provided.
Google
5.0/5
Aug 12, 2022
Google Ideal Image North Haven
Very satisfied lovely staff
Google
1.0/5
Aug 6, 2022
Google Ideal Image North Haven
I was told by the provider that since I am a male and I have a female performing my treatment there has to be 2 employees in the room present which is extremely uncomfortable. Also, I was originally expecting a treatment every 6 weeks and now they changed it to every 8 weeks. I expected more treatments and now I am paying for less.
Google
5.0/5
Aug 5, 2022
Google Ideal Image North Haven
The office is nice ,comfortable and clean the tech are very helpful and nice.
Google
5.0/5
Aug 5, 2022
Google Ideal Image North Haven
Amazing experience!
Google
5.0/5
Jul 27, 2022
Google Ideal Image North Haven
Amazing location amazing people I always feel like like a person and not a number or patient love them north haven ct
Google
4.0/5
Jul 22, 2022
Google Ideal Image North Haven
Very helpful friendly staff.
Google
5.0/5
Jul 21, 2022
Google Ideal Image North Haven
Everyone was very helpful and friendly
Google
1.0/5
Jul 13, 2022
Google Ideal Image North Haven
Had Botox there on April 27 got huge cyst between my eyebrows now seeing dermatologist who has to give me an injection that will cause an indent there tried to get ideal image to look at it but they refuse without me securing a credit card … why would I pay them after this was caused
Google
5.0/5
Jul 13, 2022
Google Ideal Image North Haven
Very good
Google
5.0/5
Jul 12, 2022
Google Ideal Image North Haven
Very good, very pleased
Google
5.0/5
Jul 12, 2022
Google Ideal Image North Haven
I was very happy with my visit and Mary's (aprn) honesty. She helped me make a better decision for what I was having done. I felt very comfortable and now anxious to see my results
Google
5.0/5
Jun 28, 2022
Google Ideal Image North Haven
The person who administered my Botox was the best I’ve ever had in my life( and I’ve had a lot). She listened, knew her technique and was phenomenal
Google
5.0/5
Jun 23, 2022
Google Ideal Image North Haven
She did great ! Very gentle and caring .
Google
5.0/5
Jun 23, 2022
Google Ideal Image North Haven
Robin was wonderful. Told me exactly what she was doing before she did it and there were no surprises before, during, and what to expect after my treatment. Highly recommend.
Google
5.0/5
Jun 22, 2022
Google Ideal Image North Haven
What a friendly professional staff i would recommend ideal image
Google
5.0/5
Jun 16, 2022
Google Ideal Image North Haven
Always kind and very professional! I don’t think I’d ever go anywhere else!
Google
5.0/5
Jun 16, 2022
Google Ideal Image North Haven
I have had a great experience every time I go to Ideal Image. The front desk girls are lovely,professional and accommodating. . The nurses are sweet friendly and do a great job every time. I go every 6 weeks. Only good things to say about all!
Google
5.0/5
Jun 16, 2022
Google Ideal Image North Haven
It went very smooth the consult understood my needs an approach all my concerns. As a result she deliver a great package and completely satisfied. I will recommend it to anyone.
Google
1.0/5
Jun 15, 2022
Google Ideal Image North Haven
Horrible
Google
1.0/5
Jun 14, 2022
Google Ideal Image North Haven
I am yet to have my appointment - the appointment is scheduled in July - however, I have received the financing charge and will be responsible for two payments prior to receiving any services. I called customer service (if you can call it that) and the first agent would not listen to me and what my concern was, I asked for a manager and was re-queued. A 2nd agent answered, I explained all over again and she said she could not help me and sent me to a voice mail box. I called again, got a third VERY RUDE agent - would not listen and would not HELP me - she was RUDE, CONDESCENDING and an absolute B**** towards me- what happened to the customer being right - she kept threatening to drop the call and then did so VERY RUDELY. I really do not know what to do - who pays financing charges PRIOR to having any services? I am getting no assistance - I have spent nearly an hour trying to get a decent customer service rep. It was very interesting that when I was signing up, they could not be more than helpful - but now?
Google
5.0/5
Jun 14, 2022
Google Ideal Image North Haven
Sierra was amazing. I was very surprised on how by using an ice pack, there was no pain or discomfort during the laser removal process.
Google
1.0/5
Jun 13, 2022
Google Ideal Image North Haven
I appreciated the consultation however very disappointed about the scheduling. I complained about it with the consultant and no one helped. Still waiting for someone to get back to me. Absolutely horrible experience. You don't care about your clients
Google
5.0/5
Jun 9, 2022
Google Ideal Image North Haven
The nurse that did my treatment was amazing! The front desk staff was very attentive and friendly! Overall, an awesome experience!
Google
5.0/5
May 27, 2022
Google Ideal Image North Haven
The Ideal Image gals in North Haven hooked me up today! I haven’t been to get my Botox in so long and they got me in same day and we’re super patient with me and discussed payment options with using the membership vs. not using it. The membership for $250 is def the cheaper option in the long run and the way to go if anyone is on the fence. Thanks again!!!
Google
5.0/5
May 26, 2022
Google Ideal Image North Haven
Michelle was very informative and answered any questions i had she really made me feel comfortable. Very nice lady I can't wait to start my sessions.
Google
5.0/5
May 19, 2022
Google Ideal Image North Haven
I have been a client of this spa for many years. Unfortunately I have seen a decline in the managements ability to run a customer friendly practice. The business is plagued by a a turnover of management and staff, a lack of resources for answering phone calls, and a scheduling process that is flawed due to a lack of available resources and time slots. I have had scheduled appointments canceled by the practice multiple times with no attempt to follow up for rebooking. They even canceled treatment packages that were prepaid stating that they expired during the pandemic while they were shut down or had very limited availability. But the shining star above all this is one employee, Robyn B. If it were not for her I would have left this business long ago. Robyn has been the one stable resource you can count on. She is always friendly and upbeat and makes dealing with the poor management of the practice a worthwhile experience. I will continue my treatments at this location as long as Robyn is part of the team. She deserves a shout out as one of the most valued, customer friendly employees at the North Haven practice . Robyn is the only reason I am giving this business a 5 star rating
Google
1.0/5
May 19, 2022
Google Ideal Image North Haven
After reading the reviews I decided this was not for me. When I first called I let them hold my place and callback. ack. tried making an appt and got disconnected the first time. The 2nd time, I made an appointment but it was 3 months out. I was also told that I had a 3 hour window to confirm the email with the appt. or that appt would be canceled. I got the email while I was still on the phone with her. There was no way to confirm the appt and I told her that. She said she manually confirmed it. I wanted to have an email stating that. She agreed. A day later and I'm still waiting. Anyway I just decided that I wasn't going to spend all this money on a company that is obviously unorganized and/or more or less a scam. I called 5 hours later to say I wanted to cancel this contract. I was told by the call center that she couldn't help me and would send a message to whoever could and I would be contacted within 5 days. I asked for a direct number and was told there was none. So I called Ally up and told them I wanted to cancel my contract. Ally asked me if I contacted Ally and told her that I did but couldn't speak to anybody. She said she had to contact Ideal Image first before canceling. There were no funds taken out yet so I was able to get out of my contract . I hope that other people, unlike me, read the reviews FIRST. In my defense, I really thought I was getting a credit card like Care Credit. I didn't realize it was an actual loan. That was my carelessness. This was all in a matter of 5 hours!! Update: it seems that they have an automatic response that says somebody will be reaching out to you.... That hasn't happened and I'm sure it won't.
Google
1.0/5
May 18, 2022
Google Ideal Image North Haven
Terrible patient care, had to wait 5 months for an appointment only for them to input my appointment time into their system incorrectly and then tell me I have to wait another 2 months for an appointment because they couldn’t make any exceptions to fit me in. Told me my only option would be to drive 45 min from my home to a different location, not apologetic or willing to give a coupon for the inconvenience. Very unhappy with my service
Google
5.0/5
May 16, 2022
Google Ideal Image North Haven
I loved the staff and they treated me with such respect . The ace was spotless!! I would recommend this place.
Google
1.0/5
May 13, 2022
Google Ideal Image North Haven
It was overall a good experience. I did feel rushed by my technician. SNEAKY BUSINESS PRACTICE- I had reviewed prior for my experience after my first treatment. This review is after finding out what I am in for financially. The consultant who sold me the package for my "3" areas laser was only for my full face and armpits; where is the 3rd area? I was also told that I would be paying a 36 monthly interest-free promotional rate if I finance. I just saw my statement from their Lender, and they have charged me 19.99% interest. The consultant about rates and plans did not accurately explain to me; instead, she LIED to sell me the package. She also said I was getting a $250 discount in terms of a lifetime guarantee credit; well, she charged me $250 for it. I was going through my bill, and it clearly shows the charge. I am so disappointed in this business and literally would not recommend it to anyone. I made a mistake not to carefully examine my contract and took the consultant's words for it. Please check your agreement. They are not ethical.
Google
1.0/5
May 13, 2022
Google Ideal Image North Haven
I signed a hair removal contract with Ideal image on 09/26/2020 for full face and neck hair removal. I had my first treatment done on 9/30/2020. The treatments were advertised and discussed to be ongoing every 4-6 weeks but that absolutely did not happen. I wasn't able to get an appointment in 8-12 weeks and sometimes I waited 12 weeks to get in. My treatment was disrupted and resulted in me getting fewer sessions in the course of 1.5 years than I should have. In December 2021, I got my appointment done and needed to book in February 2022, but my clinician calendar was not active for that period of time. I was told by the clinician Liz and the front desk that I was on the list and will be called by them to have the appointment scheduled but that did not happen. I waited and waited for months without hearing from them. I finally called and asked for an appointment only to be told they were booking into May 2022, I told them this is not what was discussed and asked them to get me an earlier appointment because waiting that long for my treatment defeats the purpose of hair laser. I kept getting resistance from North Haven Location. I called about 4 times only to be transferred to different people but never the clinic manager Paige. I left her several messages but she did not return my call. 2 months ago, I finally called the headquarters in Florida and asked for a resolution, I was told I would be getting an update/callback but nothing until now. I am way beyond my treatment window and still paying the payments for the loan I took for Ideal Image. I also bought a full Bikini laser treatment on 11/27/2020 and I also did not complete that. They took my $5,000 but did not deliver their promised treatment. I am extremely disappointed in their business practice and want my money back. Due to their short staffing, and difficulty with getting appointments in time, my laser treatment was disrupted. They should be held accountable. I have filed a BBB complaint as well as seeking legal advice. All woman who are ready to do anything for their Hirsutism should be vary of this business. Ideal image has a very predatory business practice.
Google
4.0/5
May 12, 2022
Google Ideal Image North Haven
I’ve gotten two services done by Ideal Image. 1) Lip Fillers - I absolutely love them! Nicole is so helpful every step of the way. She doesn’t hesitate to answer any questions and is always there when I need a lip massage or anything else. I’ve gone 3 time for fillers and love them! 2) Coolsculpting - if you’re thinking about it…. do not do it. This is the only reason I’m giving this company 4 instead of 5 stars. I went into coolsculpting with standard expectations. I wasn’t expecting this major body transformation but I was expecting to see SOME type of change in my lower abdomen area. I work out regularly and eat healthy but I have always had stubborn stomach fat that will not go away. My before after after picture (3 months after the service was performed) look exactly alike. I even showed it to friends and family to make sure I wasn’t having a blind eye and they all said the same, absolutely no difference. Just very disappointing especially with how much pain and discomfort I was in. They will tell you minimal discomfort and you can resume your normal activities bo problem, absolutely not. I could not get up, sit down, do any motion that would move my stomach without being in agonizing pain. To spend over $1,000 for nothing other than pain is quite frustrating and very disappointing.
Google
1.0/5
May 4, 2022
Google Ideal Image North Haven
This place is a bunch of thieves. Had Ultherapy done on face. Saw no difference at all (and it hurt like hell.) was told it could take up to 6 months to see results...still waiting (more than a year). they had me postpone coolsculpting told me not to worry about the contract aspect, I changed my mind as I had gotten a 2nd opinion. Decided to change locations on body for cool sculpting. They "extended" my contract. I received nothing not a email nothing. No new contract. They have taken my money and was given nothing in return. I would NOT recommend this place to anyone. Please save yourself some time and aggravation and go somewhere else
Google
5.0/5
May 3, 2022
Google Ideal Image North Haven
Everyone was very friendly and the nurse that did my UL Therapy on my Cleavage/Chest area to removed my wrinkles explained the whole procedure and made sure I was ok through from the beginning until the end. Can't wait until all my upcoming appointments for other procedures and for the ending results.
Google
5.0/5
May 2, 2022
Google Ideal Image North Haven
Great
Google
5.0/5
Apr 28, 2022
Google Ideal Image North Haven
My clinician was absolutely awesome. Made me feel comfortable and had great bedside manners!
Google
5.0/5
Apr 26, 2022
Google Ideal Image North Haven
I trust Nicole implicitly with my skin. The experience of your provider is truly key. Appointments are hard to come by without scheduling months in advance but the team always tries their best to accommodate. Just remember to book ahead! Laser hair removal especially was the best money I’ve ever spent!
Google
5.0/5
Apr 25, 2022
Google Ideal Image North Haven
Google
5.0/5
Apr 20, 2022
Google Ideal Image North Haven
Great service. Techs are always efficient and thoughtful
Google
5.0/5
Apr 18, 2022
Google Ideal Image North Haven
Always a great experience at this location! Robin was professional and warm and explained everything!
Google
5.0/5
Apr 14, 2022
Google Ideal Image North Haven
It was Great 👍
Google
5.0/5
Apr 13, 2022
Google Ideal Image North Haven
Awesome service. The reps were very helpful with all of my questions. Provided confidence and details to the extreme.
Google
1.0/5
Apr 7, 2022
Google Ideal Image North Haven
They are like car salesmen trying to push membership and expensive services. Charged me before telling me my appt would be several months out. Then said my refund would have to go through a process and may take awhile. disgusting
Google
5.0/5
Apr 7, 2022
Google Ideal Image North Haven
I am a 65 year old women trying to look my best without overdoing it. I trust the wonderfully kind patient and knowledgeable expertise of the clinician I prefer to see. I am always treated with respect from the time I enter the building and never leave without a smile on my face. I know each and every time I see my clinician I am in good hands and trust her judgement as to what improvements i need. I always look forward to my visits not just for my physical being but I always have a great time laughing and enjoying our conversations. I get compliments constantly and will refer all my friends and my family to go to this awesome office. Thank you ideal image for helping me be a better person. And Nicole you are priceless and I’m lucky to have the best experiences with you. Can’t wait to go back😃
Google
5.0/5
Mar 31, 2022
Google Ideal Image North Haven
Very quick... very professional
Google
1.0/5
Mar 31, 2022
Google Ideal Image North Haven
Horrible and completely unprofessional staff and awful results of treatment. Not worth the money or time. Spare yourselves especially the North Haven location! I will inform everyone I know and beyond to never try your company.
Google
5.0/5
Mar 31, 2022
Google Ideal Image North Haven
Nicole R did a fabulous job today with my treatment, she's so sweet I was very nervous but she made me feel very comfortable, i had a great experience!!
Google
5.0/5
Mar 29, 2022
Google Ideal Image North Haven
Very clear and very willing to help at any financial level to be the best you can be.
Google
5.0/5
Mar 24, 2022
Google Ideal Image North Haven
This place is great! Very clean and great service
Google
5.0/5
Mar 23, 2022
Google Ideal Image North Haven
First of all let’s start off with Jessica and Julia (front desk ladies) who are the sweetest dcc’s ever!! They literally are extremely helpful and will guide you in the right direction when it comes down to deciding what amazing services to choose!!! I’ve been coming here for five years now for laser hair and they are beyond phenomenal!!!
Google
5.0/5
Mar 22, 2022
Google Ideal Image North Haven
I had the Ipl photo facial. I forgot the woman's name she was awesome my skin looks amazing plump and alot of redness gone. She was so good she explained everything as she went and was fun to talk to as well. I would recommend to anyone with redness or spots. I went back and had my lips done. I love them I look natural but amazing. I can't wait to go back for my touch up.
Google
5.0/5
Mar 22, 2022
Google Ideal Image North Haven
Consultant very knowledgeable and fair. I'm comfortable with my experience!
Google
5.0/5
Mar 8, 2022
Google Ideal Image North Haven
Diane was very pleasant and professional. Can’t wait to see the results.
Google
5.0/5
Mar 8, 2022
Google Ideal Image North Haven
Diane was very pleasant and professional. I can’t wait for my results in 3 months.
Google
5.0/5
Mar 7, 2022
Google Ideal Image North Haven
Robin is amazing and absolutely love her work, professionalism and friendly disposition! She is always so nice, efficient and is the best around for Botox! I wish the whole company was so easy to deal with. The constant changes with pricing once I did A membership (last year) is frustrating. This year I couldn't do a membership and cancelled . They still charged my card. Love Robin and hopefully corporate makes changes with how they handle their pricing and specials so I can continue to see Robin!
Google
5.0/5
Feb 28, 2022
Google Ideal Image North Haven
First experience with Ideal Image for Botox: Front desk staff was courteous and helpful. NP Lynn was informative, detail-oriented, friendly and gentle!
Google
1.0/5
Feb 25, 2022
Google Ideal Image North Haven
Worst experience ever. after their staff messed up on my account acknowledging it was their mistake & getting upset once I disputed it. Was initially refunded for one account & was told since I didn’t answer the phone the judgement was in they favor which wasn’t true. Staff was so unprofessional. Craig Gentry to be exact. Tried to over talk me the whole conversation which led to a screaming match!!! I wasn’t backing down..!! Stay far away from this place North Haven,Ct not worth it at all.
Google
5.0/5
Feb 24, 2022
Google Ideal Image North Haven
Nice friendly atmosphere.
Google
5.0/5
Feb 24, 2022
Google Ideal Image North Haven
Lindsay and Jessica (Patrice) were a delight. Their customer service skills were on point and Lindsay did a fabulous job. You guys ROCK!
Google
2.0/5
Feb 19, 2022
Google Ideal Image North Haven
Horrible customer service. My fist appointment was auto cancelled with NO communication to me. I was told I received an email that needed to be completed or my appt would be cancelled. I was not told this when the appt was made and the email was in my junk folder. They did fit me in and the treatment I received was fine. My second appointment was similar except they said my appointment was never entered in the calendar!!!! Soooo annoying!!
Google
5.0/5
Feb 16, 2022
Google Ideal Image North Haven
Well loved everything about your place and the lady I spoke with but I got cut off my granddaughter Savannah woke up was to reconnect at 530 but my cellphone died and couldn't so upset but 10 stars..Hooked I'm now vip member highly recommend ideal image 10 stars for me can't wait for my second round of botox wrinkles bye bye
Google
1.0/5
Feb 13, 2022
Google Ideal Image North Haven
Last week I drove two hours for this appointment and they cancelled my appointment without notifying me. It was rescheduled for today and drove 2 hours again got my confirmation this morning at 8:04 and now they are completely closed. Unprofessional, wasting my time they take your money and don’t deliver on their services
Google
1.0/5
Feb 12, 2022
Google Ideal Image North Haven
One star only because my comment wouldn’t go through without one. I definitely would not give a star at all. This is the worse customer experience I’ve ever had. I had an appointment scheduled after a consultation, went to appointment but had NO SERVICE done because I wanted full leg, they had lower leg- the consultant went through everything so fast I missed that on contract. However my profile says the service was completed!!! They never touched me. I left the office with no treatment and planned on adding on to the service. Had another call with consultant who was going to add full leg and adjust my account to reflect whole leg. This was never resolved, never was rescheduled to show services I thought I wanted, my account says past due though no payment is due and I’ve had NO services. I have been hung up on, lied to, given such a run around. I’ve been told several times a manager would reach out, never happens. I have a medical note regarding treatment, no one has responded to let me know who to give that to. How is that safe? Literally have emails I’ve sent and no reply. I have currently been in hold 31 minutes with the north haven office as she supposedly went to grab my chart, I’m waiting to get hung up again. I will not trust this place with my health. Extremely unethical.
Google
1.0/5
Feb 11, 2022
Google Ideal Image North Haven
Not great, when I first went for a consultation and signed up I wasn’t told about a deadline in which my treatments would end. I’ve had over 8 sessions and I’m still growing hair.
Google
1.0/5
Feb 8, 2022
Google Ideal Image North Haven
My appointment was cancelled 20 minutes before it was scheduled to start. I live an hour away so I was almost there. I was driving so asked to be called back to reschedule. I was never called back. This was a prepaid package that I have been trying to use for almost a year. There are month's long waiting lists for appointments. I've only been able to use one of the three sessions that I paid for. Ideal Image has terrible service.
Google
5.0/5
Jan 21, 2022
Google Ideal Image North Haven
Really happy with the initial results. Hair growth has slowed/stopped in a number of places. There are some ingrown hairs that have made bumps. So I'm trying to cope with that for now. Excited for the next appointment. The laser hurt...but only for a short time. No scars or marks left!
Google
5.0/5
Jan 17, 2022
Google Ideal Image North Haven
Robin was very friendly and professional and made sure I was comfortable. She explained everything prior to the start of my treatment so I knew exactly what to expect.
Google
5.0/5
Jan 17, 2022
Google Ideal Image North Haven
Great affordable membership. Friendly and knowledgeable rep. Laser hair removal session was quick and easy. Tech was a gem and made me very comfortable. Looking forward to my Botox session and future laser hair removal services. Clean facility.
Google
5.0/5
Jan 15, 2022
Google Ideal Image North Haven
It was my first time trying laser and it was doable all bc Sharon, her understanding and professionalism. The financing program is awesome!! I was scared beyond belief... but we did it!! I got my upper lip and chin done. I'll update u guys when I get the Brazilian and under arms..
Google
5.0/5
Jan 15, 2022
Google Ideal Image North Haven
Awesone experiences here, always very professional and friendly! The services they offer are almost life-changing!
Google
5.0/5
Jan 13, 2022
Google Ideal Image North Haven
Was really nervous because I've never had a procedure like this done before, but they were super friendly and completely put my mind at ease. Great people!
Google
1.0/5
Jan 7, 2022
Google Ideal Image North Haven
Completely disorganized all the time. Staff turnover is outrageous. Appointment scheduling is next to impossible. Results less than satisfactory due to all of the above.
Google
1.0/5
Dec 27, 2021
Google Ideal Image North Haven
During my consultation I mentioned the specific areas that I wanted treated. I was very disappointed to learn that it wasn't included in the package when I showed up for my appointment. I don't think I will continue with this company.
Google
5.0/5
Dec 18, 2021
Google Ideal Image North Haven
I had a wonderful experience with my Zoom conference and can't wait for my appointment!!!
Google
5.0/5
Dec 16, 2021
Google Ideal Image North Haven
The nurse practitioner who did my lip fillers was excellent! She made me feel calm and did a great job! Will definitely recommend.