North Haven

360 Universal Drive North
North Haven, Connecticut 06473
203-200-7134

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • At our Ideal Image location in North Haven, the Nurse Practitioners and Physician Assistants are trained in the latest technology to make you look and feel your best. We offer a wide variety of services such as Laser hair removal, Coolsculpting, Broad Band Light, Ultherapy, and Injectable services such as Botox, lip fillers and many more.
  • Our providers are constantly trained in the newest and best ways to help every individual achieve their best look.
From 91 North:
    1. Take exit 9, and bear right at the end of the ramp, onto Universal Drive North
    2. Follow Universal Drive North, and turn left at the second traffic light into the North Haven Commons shopping plaza
    3. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
From 91 South:
    1. Take exit 9. Turn left at the end of the exit ramp onto Montowese Ave.
    2. Go under I-91, get into the right lane, then take a right onto Universal Drive North
    3. Follow Universal Drive North, and turn left at the first traffic light into the North Haven Commons shopping plaza.
    4. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
4.1/5
4.1 /5
178 Reviews

Google
5.0/5
Apr 3, 2021
Google Ideal Image North Haven
I love Ideal Image. I use to go to the one in West Hartford but then they opened on in North Haven and I was pleased because it's closer to my home. They have always had good bedside manners to me. I have a lifetime membership and it's worth it.
Google
5.0/5
Apr 2, 2021
Google Ideal Image North Haven
It’s always a great experience and safe environment. The staff and nurses are very attentive and nice.
Google
5.0/5
Mar 29, 2021
Google Ideal Image North Haven
My nurse was absolutely incredible, I can’t stop talking about my experience! It’s not always comfortable with someone begging so intimate during a procedure but she was so kind, educational and fun while speaking with her. I am so thankful for my first treatment that the staff was so incredible, very excited to come back!
Google
5.0/5
Mar 26, 2021
Google Ideal Image North Haven
Very friendly and accommodating to my needs. I was able to get an appointment last minute and the staff is very helpful.
Google
5.0/5
Mar 26, 2021
Google Ideal Image North Haven
Ana at the front desk was helpful and I have great experience here with the providers. Very clean, easy and friendly environments
Google
1.0/5
Mar 26, 2021
Google Ideal Image North Haven
If I could give this negative stars I would. I booked a Cool Sculpting session in August 2020. My session was cancelled. Despite repeated attempts to book, I wasn’t able to. I called both management and corporate repeatedly over the course of the next 7 months to get a refund on my service. I was passed around with no calls ever being returned. I finally spoke to someone in February 2021 and was able to book a different service I scheduled myself 3 months out to avoid any issues, using my credits. I arrived to my appointment today and was told all of my appointments were cancelled. Appointments I have waited over 8 months for. I’m now waiting for another manager to return my call so I can get a refund for the amount of bullsh*t I’ve had to deal with. I’m taking my money elsewhere.
Google
1.0/5
Mar 22, 2021
Google Ideal Image North Haven
Company was quick to sell me and take money not quick to make appointments , cool sculpting procedure did not work at all, pre paid for 4 units, only used one unit, have been fighting for remaining money back, NEVER heard of a company who makes you pre pay for services that DONT even work and then won’t refund monies not used! Horrible DO NOT go here!
Google
5.0/5
Mar 22, 2021
Google Ideal Image North Haven
Very professional and nice
Google
5.0/5
Mar 19, 2021
Google Ideal Image North Haven
The technicians have all been super friendly and accommodating. They ask how you're feeling from the beginning to make sure you're doing alright and keep everything clean and professional. Highly recommend
Google
3.0/5
Mar 17, 2021
Google Ideal Image North Haven
Today 3/17/2021 my appointment was at 10:30am, they have a sing at the door to call first before enter or nock the door, I did call the # and NO BODY answer the call, it when to voice-mail, no body call me back. I did enter on the building many time I did said 'hello very loud, no body answer; finally after 15 minutes a 'nurse' come out from the door just right behind the counter, just when I was on the phone for 3rd time to find out what's going on in this place. The service I got from that 'nurse' it was very good.
Google
5.0/5
Mar 13, 2021
Google Ideal Image North Haven
This was my first procedure at Ideal Image and I have to say I was not an ideal patient after my lip injections I was a bit swollen and concerned about the symmetry of my left so I was calling the office a couple of times with multiple questions and they were nothing but professional and eager to set my mind at ease and help me along the healing process I would definitely go back and have another procedure done again the results Definitely met my expectations
Google
3.0/5
Mar 13, 2021
Google Ideal Image North Haven
You were having a Special for new customers and I resent that you don't offer it to existing customers; when I asked what the additional units of Botx would be, she came back from the front and said $15/unit but I saw in an email, that new customers got it for $10. I had prepaid for units and I certainly would not do that again!!! AND I got the instructions email the day AFTER my Botox.
Google
5.0/5
Mar 9, 2021
Google Ideal Image North Haven
Friendly staff and very clean facility. I am thankful on how they were able to accommodate me in their schedule today which is much appreciated! Robin has always been helpful and answers all my questions. She’s such a great person to chat with while getting my procedure done!
Google
5.0/5
Mar 8, 2021
Google Ideal Image North Haven
Nicole was great. Talked me through everything she was doing. It was my first time with her and I would love to see her again
Google
1.0/5
Mar 5, 2021
Google Ideal Image North Haven
No I did not like your service
Google
5.0/5
Mar 5, 2021
Google Ideal Image North Haven
The service was always great . Love the results about my hair removal!
Google
5.0/5
Feb 26, 2021
Google Ideal Image North Haven
Pretty quick treatment
Google
5.0/5
Feb 22, 2021
Google Ideal Image North Haven
Everything went well. The customer service was great. I was really happy after my experience with Ideal Image and definitely the person who took care of me she made sure she explained everything she helped through the process I was very pleased. I ill definitely recommend Ideal Image to my friends and family.
Google
5.0/5
Feb 22, 2021
Google Ideal Image North Haven
I have had 3 LHR sessions and 1 wrinkle relaxer (botox) session. After my first LHR, after the "shedding" process, conservatively 75% of the hair in the area I treated was gone. My skin was silky smooth every day, 100% texture improvement. They did so great I even got botox for the first time and I have loved it. I can still move and raise my eye brows and all my forehead lines, "thinkers lines" and the beginning signs of crows feet are gone ill definitely be on the botox train from now on. The nurses that did my services were both amazing. Very sweet and informed and they were both gentle and made sure I was comfortable. LHR was already 100% worth the money in my opinion. I'd definitely recommend their services to friends. The great part is I look better and younger but you couldn't pin point what I've had done because it's natural looking. No ones asked if I have gotten anything they just say I look great. Very happy.
Google
1.0/5
Feb 21, 2021
Google Ideal Image North Haven
DO NOT give your payment info to this company!!!!! This company is a joke, they will not stop charging me and charging me every week! I'm no longer a customer there and still getting charged! Thieves! They DO NOT answer their phones, emails, it's impossible to get in contact with. See for yourself, look up online all the thousands of people with issues of this company stealing their money! Watch out! If you don't want all your money getting stolen, bring your money else where!!!!!!!!!!!!
Google
5.0/5
Feb 18, 2021
Google Ideal Image North Haven
I had a wonderful experience working with Devonne who educated me about the procedure I was interested in and helped me with pricing and scheduling. She was very clear with explanations and made the process easy and enjoyable. Exceptional customer service!!!
Google
4.0/5
Feb 15, 2021
Google Ideal Image North Haven
Staff is very friendly and thorough
Google
5.0/5
Feb 12, 2021
Google Ideal Image North Haven
Awesome
Google
5.0/5
Feb 11, 2021
Google Ideal Image North Haven
very satisfied with procedure.
Google
3.0/5
Feb 11, 2021
Google Ideal Image North Haven
My overall experience at this location has been pretty good. This is the 4th Ideal Image location I've been to (I've moved a lot) and my 4th area of treatment. There have been worse centers but the location in Stamford is definitely my favorite. My technicians at North Haven have been sweet and helpful, but often gave patchy treatments. I could still see hair when I got home 🙁 since this is my 4th area, I know what to expect and what a treatment should look like. Also, I paid for the lifetime guarantee on all my areas, but there are ALWAYS complications booking touchups. What was the point of the lifetime guarantee if you have to pay extreme rates for touchups? Ideal image is not optimized for the benefit of the consumer, but for making money. I'm in too deep but wouldn't necessarily recommend. Save your money if you have other hair removal options. Results don't last forever as advertised. Every swing of hormones makes it all grow back and it isn't cheap!
Google
1.0/5
Feb 10, 2021
Google Ideal Image North Haven
Update: 2/10/2021 Made my appointment with the select provider weeks ago. I arrived and was told "I am going to be doing your service today." This is NOT OK. So instead of perhaps checking in with the client PRIOR, my appt has been delayed to figure out if the provider is available. Also, the response to this from Ideal requesting communication via email has been met with no answer. Initial review: Phones are not answered. I've tried to call three times to let staff know I was outside and to gain further instructions due to COVID. No one answered. Additionally, I've been seeing the same APRN for several sessions and each time she introduces herself and asks me what service am I getting. This is a bit odd and distasteful - are they not reading charts? Have you had such limited contact with people that you have to remind them who you are each time?
Google
5.0/5
Feb 10, 2021
Google Ideal Image North Haven
The Ideal Image North Haven staff are always kind and courteous, and explain the various treatment plans fully. I would highly recommend this treatment center!
Google
5.0/5
Feb 10, 2021
Google Ideal Image North Haven
The staff here are super friendly and professional!
Google
5.0/5
Feb 10, 2021
Google Ideal Image North Haven
Great working with Ana, Natalie, and Ashley. Very friendly and professional!
Google
5.0/5
Feb 9, 2021
Google Ideal Image North Haven
Rea was friendly and provided great service!
Google
1.0/5
Feb 9, 2021
Google Ideal Image North Haven
When I signed my contract I was assured that I would have the same Tech doing my laser treatments at each appointment. That was not the case. I was assured and convinced that all of my hair would be gone. That was not the case. I was told that at the 6th treatment I would have a new consultation to see how my treatments were going and to evaluate if I needed more than 9 treatments. That never occurred and when I asked about it, the tech looked at my like she had no idea what I was talking about. Unfortunately this entire process has made me feel like I was scammed. I did my part, I paid the amount in full in a timely manner however, it has been an extremely difficult process to get what was promised to me in return. Each time I speak to someone at the front desk I have to walk them through what treatments I am doing, and sometimes honestly feel like I am speaking to someone who has no idea what they're doing. That worries me. Just recently, after speaking to someone over the phone to confirm my appointment, the appointment was cancelled because the girl who called me said I did not confirm the appointment. How does that happen? Overall, it seems like no one working for Ideal Image is on the same page. Techs do treatments differently, they have a different view on how the process works and its unfortunate because this is an expensive investment that I agreed into based on the fact that I was told I could trust the company. I had plans to do other treatments once this current one was done but unfortunately not only will I no longer invest anymore time or money into this company, I find myself regretting doing this treatment with Ideal Image. I will not recommend the company and instead I feel that it's imperative that future potential clients know about the companies inconsistencies before contracting.
Google
5.0/5
Feb 8, 2021
Google Ideal Image North Haven
Welcomed by Anna and Rena. Both super helpful! Lynn was kind and answered all my questions.
Google
5.0/5
Feb 8, 2021
Google Ideal Image North Haven
They made the experience easy-Robyn was helpful and professional. Front desk Ana and Rea were helpful.
Google
5.0/5
Feb 8, 2021
Google Ideal Image North Haven
EXCELLENT customer service. Accommodated a last minute add on and honored original agreement price even for the add on.
Google
2.0/5
Feb 8, 2021
Google Ideal Image North Haven
After the treatment was done my skin was looking too dark. Sorry i am not happy with the result. Thanks, Joselin.
Google
5.0/5
Feb 8, 2021
Google Ideal Image North Haven
Great experience. Rea and Anna were great at the front desk!
Google
5.0/5
Jan 30, 2021
Google Ideal Image North Haven
Emily was fantastic today! Definitely check them out!!!!
Google
5.0/5
Jan 30, 2021
Google Ideal Image North Haven
Ashley was amazing. She made sure I was comfortable in every form of the word. She was non judgemental and kind. It was a great experience. Yomarie at the getting desk was helpful, kind, and you can tell she loved her job.
Google
5.0/5
Jan 30, 2021
Google Ideal Image North Haven
Love the service!!!!! Ashley is amazing and with every visit I think of new services I want. Go visit them!
Google
5.0/5
Jan 30, 2021
Google Ideal Image North Haven
Very professional. Great staff.
Google
5.0/5
Jan 30, 2021
Google Ideal Image North Haven
Ive had many treatments here and I have no complaints.
Google
5.0/5
Jan 30, 2021
Google Ideal Image North Haven
Great service, and wonderful staff. Everyone makes you feel at home and very comfortable. All staff is extremely knowledgeable and pleasant. I would recommend the north haven location for any of your beauty needs ladies. Thank you all.
Google
5.0/5
Jan 27, 2021
Google Ideal Image North Haven
Always an excellent experience every treatment. Brian has been my technician and his incredibly professional, attentive, caring and personable. I’m sure laser is different for every person and he listens to me to make the experience easy
Google
5.0/5
Jan 25, 2021
Google Ideal Image North Haven
Excellent experience! From the front desk to the provider, I had an extremely positive experience. Emily took great care of me and Natalie and Rea made sure everything was set before I arrived. Highly recommended to anyone/everyone!
Google
5.0/5
Jan 25, 2021
Google Ideal Image North Haven
I had such a great experience at Ideal Image! I had my first ever appointment for filler and everyone made me feel so comfortable! I love my results and would highly recommend!
Google
1.0/5
Jan 25, 2021
Google Ideal Image North Haven
I signed up for a service that cost me hundreds of dollars But I have to wait six weeks now before I can even get an appointment. This is completely unacceptable
Google
1.0/5
Jan 21, 2021
Google Ideal Image North Haven
I would not recommend this place to anyone. I have been trying to reach the management for a month and every time I call I get the same answer... it’s like they’re on replay “the manager took off last minute emergency she will reach back to you within the next two days” it’s been a month and I have yet to receive anything from the manager. People on the phone don’t seem highly qualified anyway because when I asked further details they don’t have the answers and they don’t have anyone to answer my questions all they tell me is “the manager will reach out to you within the next two days”. They charged me through Ally landing almost $6000 without me doing any treatment and now no one wants to explain anything. I didn’t wanted to do this review but they are frustrating me so much that I even thought about taking this a step further which I don’t want to. If they continue to not resolve my issue I will then have to contact my attorney. Very unprofessional and now I don’t even feel safe or comfortable to go to this place. I understand emergencies happen but to wait for someone to contact me for a month it’s ridiculous.
Google
3.0/5
Jan 20, 2021
Google Ideal Image North Haven
I have only just signed up and already I cannot get an appointment. I highly doubt I will renew my membership. I would not recommend to anyone if this is how it is here.
Google
5.0/5
Jan 13, 2021
Google Ideal Image North Haven
I have had 2 appointments so far and I’ve loved them both. I saw a huge difference immediately and am very happy with the results so far. I have PCOS and am ecstatic that the hair is barely visible anymore after such a short time. Everyone is very professional and helpful. Everything had been great!
Google
3.0/5
Jan 10, 2021
Google Ideal Image North Haven
Good experience, quick process. However I noticed hair is still growing but I think because it was my first session.
Google
2.0/5
Dec 25, 2020
Google Ideal Image North Haven
My experience was with someone who tried to explain to me that my pain is ok. The next day I saw my All my cuts to my skin.
Google
5.0/5
Dec 22, 2020
Google Ideal Image North Haven
Staff is super friendly. The center is comfortable beautiful and clean. Definately recommend.
Google
1.0/5
Dec 21, 2020
Google Ideal Image North Haven
Absolutely horrible company to deal with. Complete rip off in both cost & services. I had an appointment scheduled on a Wednesday afternoon then a day before my treatment, it gets magically cancelled due to “new system” and now I have to wait 2 additional months to get my treatment. When asked and told that I should not have to be liable for their system updates, etc for an appointment that was already on the books.. they literally came up with the most pathetic excuses of why they can’t get me in for my treatment until 2 months. This causes for my waiting period between my treatment to prolong (which is exactly what they are aiming for)!! And this is also not the first time this has happened. Honestly, there are so many med-spas out there with the same type of lasers with MUCH more professional behavior and cost effective options. I would absolutely NOT recommend this sham of a place to anyone!
Google
5.0/5
Dec 12, 2020
Google Ideal Image North Haven
Everyone was very friendly and very helpful helping me in the process of what was best for me and helping me to funny understand the process. My virtual consul station was very informative and I felt even more confident about getting laser after we finished talking. I
Google
5.0/5
Dec 11, 2020
Google Ideal Image North Haven
Excellent service and with all security measures
Google
5.0/5
Dec 8, 2020
Google Ideal Image North Haven
Comfortable setting, friendly staff, informed me about everything, quick and easy laser removal appointment
Google
5.0/5
Dec 8, 2020
Google Ideal Image North Haven
Very fast and efficient
Google
5.0/5
Dec 8, 2020
Google Ideal Image North Haven
She was really nice lady over zoom
Google
1.0/5
Nov 26, 2020
Google Ideal Image North Haven
Google
1.0/5
Nov 21, 2020
Google Ideal Image North Haven
It was overall a good experience. I did feel rushed by my technician. SNEAKY BUSINESS PRACTICE- I had reviewed prior for my experience after my first treatment. This review is after finding out what I am in for financially. The consultant who sold me the package for my "3" areas laser was only for my full face and armpits; where is the 3rd area? I was also told that I would be paying a 36 monthly interest-free promotional rate if I finance. I just saw my statement from their Lender, and they have charged me 19.99% interest. The consultant about rates and plans did not accurately explain to me; instead, she LIED to sell me the package. She also said I was getting a $250 discount in terms of a lifetime guarantee credit; well, she charged me $250 for it. I was going through my bill, and it clearly shows the charge. I am so disappointed in this business and literally would not recommend it to anyone. I made a mistake not to carefully examine my contract and took the consultant's words for it. Please check your agreement. They are not ethical.
Google
1.0/5
Nov 14, 2020
Google Ideal Image North Haven
The north haven service providers are amazing, but ideal image is a horrible company to deal with. Started my process in August and everyone was so eager to sell me services and knowing what I wanted and price I signed on after my 2 minute tele appointment and in no time I was making payments I never recieved. Every thing has been horrible & I am very unsatisfied with what I paid for. I guess because I paid 1/2 price I got 1/2 price customer service. If you can use a local medspa go for it - as my friends grandma said too good is no good!!!
Google
5.0/5
Nov 10, 2020
Google Ideal Image North Haven
Gre
Google
5.0/5
Oct 25, 2020
Google Ideal Image North Haven
Excelente servicio me gustó que pudieron ayudarme con 1 traductor para expresar mis necesidades, y luego Cortney muy paciente y amable conmigo. Me encantó, regresaré!
Google
5.0/5
Oct 21, 2020
Google Ideal Image North Haven
Good
Google
5.0/5
Oct 19, 2020
Google Ideal Image North Haven
The entire staff was not only friendly, but incredibly meticulous with my service. No up selling. No rudeness. I had such a great experience! Will definitely book an appointment with Emily again!
Google
5.0/5
Oct 17, 2020
Google Ideal Image North Haven
Great!! I’m happy with the treatment
Google
3.0/5
Oct 6, 2020
Google Ideal Image North Haven
My experience at my appointments has been wonderful but appointments are very hard to schedule and it is extremely difficult to call and get through to a location.
Google
1.0/5
Oct 4, 2020
Google Ideal Image North Haven
Google
5.0/5
Oct 3, 2020
Google Ideal Image North Haven
Ashley was so welcoming, friendly and made my 16 year daughter very comfortable. I highly recommend her. Ideal Image took all COVID-19 precautions, therefore we felt safe.
Google
4.0/5
Sep 28, 2020
Google Ideal Image North Haven
Nicole was fantastic, excellent provider. Fit me in earlier and helped with choosing products.
Google
1.0/5
Sep 24, 2020
Google Ideal Image North Haven
I have been calling for the last 20 days requesting a refund for a service that I no longer require. NO ONE is returning my calls. Diane is the person in charge of refunding but no luck to get in touch with her. Please be aware that they can be a nightmare in refunding your account. I am going to report them to BBB and to Attorney General of CT.
Google
1.0/5
Sep 23, 2020
Google Ideal Image North Haven
I've been on the phone for 15 minutes it hung up and I call again and currently on hold for 53 minutes trying to reach someone is nearly impossible and yet when you go to the office there's two girls up front and I never hear the phone ringing?...
Google
3.0/5
Sep 16, 2020
Google Ideal Image North Haven
It's a personal choice. I try not to tell other people how to live their lives. I feel the cost of services are extremely high, even with the so-called "deal.
Google
1.0/5
Sep 3, 2020
Google Ideal Image North Haven
A friend told me about Ideal Image and the great results she had with it, so I figured I should give it a try for my chin area. I have PCOS and was told it would help with hirsutism. At first the sessions were great, I saw so much improvement and my skin looked better because I wasn't taking a razor to it everyday. COVID hit and I wasn't able to go for 4 months. Every single bit of hair grew back thicker and darker then before. I am beyond upset that I wasted so much money. I was also laid off of my job and unable to pay the rest of the loan. The place is a rip off. Not worth it....... update its been over a week. Not once person called me when they said they would. Don't waste your time. They have no care for their patients.
Google
5.0/5
Aug 14, 2020
Google Ideal Image North Haven
My most recent experience was a super positive one. The practitioner was very compassionate and even gave me ointment to take home with me to alleviate the pain associated with laser treatment for my super sensitive skin. Additionally, I did not feel rushed during the procedure at all and was even allowed to take as many breaks as needed to allow my skin to recover.
Google
5.0/5
Aug 12, 2020
Google Ideal Image North Haven
Staff is very friendly. Ashley was the APRN that treated me. She is absolutely fantastic; professional, courteous and very thorough.
Google
5.0/5
Aug 4, 2020
Google Ideal Image North Haven
I had a very pleasant experience. the procedure was explained thoroughly. I was taken in on time and done in only 1 hour.
Google
4.0/5
Jul 31, 2020
Google Ideal Image North Haven
Very clean very safe very frie
Google
5.0/5
Jul 30, 2020
Google Ideal Image North Haven
Michelle was amazing! She's giving me all the good deals! I am excited!
Google
5.0/5
Jul 30, 2020
Google Ideal Image North Haven
It’s was quick and easy, I felt very taken care of and I felt like all my questions and concerns were answered. I also felt very safe.
Google
1.0/5
Jul 24, 2020
Google Ideal Image North Haven
My latest appointment was in mid February 2020- it was my tentative last treatment. I was to be followed up with within two weeks to determine if I would receive comp sessions due to the initial mismanagement of my treatments and still having ingrown hairs. Covid happened a month after I should have been followed up with. Now 6, almost 7 months later I have contacted the North Haven facility for a status update a) will I receive comp sessions or b) would I begin my “lifetime membership” where I would have to pay per session. July 3 (there was no update FROM FEBRUARY) July 13th I contacted the office and was advised by Nicole that the Regional Manager Jenn was présent on-site all week and that I was guaranteed to receive an update from one of them directly. July 23, nothing- it even appeared as if I was being ignored. I have never been a problematic client, never late to an appointment, never missed a payment. Now I am being treated as if I have not spent thousands of dollars, been extremely patient with their turnover, lack of consistent nurses, my first session I even waited an hour to be seen because they were running late. I was understanding through this all. At this point, I am in the process of possibly relocating for work and just want to tie up my affairs. I simply would like to know the status of my treatments, will I receive additional comp sessions (which I did not ask for but Nicole said she would have the option reviewed) OR will I begin my lifetime membership and that be notated to my account t so that wherever I relocate to I will have access to my lifetime membership THAT I HAVE PAID FOR! This level of service and disgregard in unmatched to anything I have ever experienced. I’m tired of being promised to be contacted and weeks go by without any update, at all. I would not recommend service at the North Haven location if it were free! However, I have kept my end and made every single payment on time regardless of the service of or lack there of. I am demanding an update that is now 7 months overdue. Jennifer Colon I am expecting an update before the end of July as this would be a full month of me reaching out for inquiries. I don’t want to hear the file is with HR because that makes no sense and why wasn’t it with HR already since I should have had an update in February??? i am not looking for anything free, just what I have already paid for. Nicole the nurse is screening my calls and will not speak with me and says it’s not with Jennifer Colon, Regional Manager. I need to me contacted ASAP. On the 24th the office called me to promise that Jennifer would contact me by End of Day on Friday July 25th. I have not received a call. What will it take for me to get a much overdue status update? Jennifer Colon please contact me ASAP this is unacceptable.
Google
1.0/5
Jul 23, 2020
Google Ideal Image North Haven
Overly commercialised and false. Very fast to make me a ‘consultation’ and discuss payment plans without giving me quotes and being honest from the beginning. Allegedly 70% discount applied... it would cost $2391.00. .... so normally would cost $7970 .. (for bikini).... Their service might be great, but their marketing is terrible.
Google
5.0/5
Jul 20, 2020
Google Ideal Image North Haven
Excellent customer service..
Google
5.0/5
Jul 20, 2020
Google Ideal Image North Haven
Very pleasant, and very satisfied with the service
Google
1.0/5
Jul 18, 2020
Google Ideal Image North Haven
I have been calling for over a month now because my appointment was canceled on their end not mine and promised a manager would call me back then when I call and finally get a manager to talk to me she promises to have someone else call me back because she doesn’t handle the refunds which no one still has. I’ve been given the run around and ignored but they were so quick to take my money but can’t even call me back. This is beyond unprofessional and I’d never use them for any procedure.
Google
1.0/5
Jul 15, 2020
Google Ideal Image North Haven
awful, worst experience of my life! Treatments did not work and staff made no effort to accommodate. Rip off! Scam for money! Painful and ineffective Cool Sculpting. I highly recommend staying away from Ideal Image unless you enjoy wasting money and enduring physical pain!
Google
4.0/5
Jul 14, 2020
Google Ideal Image North Haven
Well, I called him pre-paid mid May. They told me they would contact me within two weeks to set up an appointment but they never did. I waited and waited and finally called them and then they told me that I had to keep waiting but that they were open. So I waited another month and then I called again and they scheduled it over the phone and took me in. But if I had no calls who knows when I would’ve heard from them.
Google
5.0/5
Jul 12, 2020
Google Ideal Image North Haven
Had a great experience. Nicole is fantastic at explaining the process as well as making recommendations that are in line with what I’m trying to achieve.
Google
5.0/5
Jun 29, 2020
Google Ideal Image North Haven
It was a very easy process. Im excited about my upcoming appointment. Everyone that I've spoken to so far has been very pleasant. Thank you.
Google
4.0/5
Jun 22, 2020
Google Ideal Image North Haven
Everyone I spoke to was friend and nice. Very helpful, they answered all my questions and even ones I didn’t know I had.
Google
5.0/5
Jun 16, 2020
Google Ideal Image North Haven
Everyone was very friendly, and followed up so quickly as soon as I reached out to them.
Google
5.0/5
Jun 12, 2020
Google Ideal Image North Haven
I love Ideal Image. Initially, I went to the one in West Hartford but I am so glad they built the one in North Haven because it is closer to me. The staff is always friendly and you won't leave there unsatisfied.
Google
3.0/5
Jun 12, 2020
Google Ideal Image North Haven
Today was my 1st appointment. I would like to feel it out more & see some results before I give my opinion. Overall was a good experience today.
Google
5.0/5
Jun 9, 2020
Google Ideal Image North Haven
It was great. Everyone was friendly and I told all my friends after to go there
Google
5.0/5
Jun 8, 2020
Google Ideal Image North Haven
I was greeted by a friendly young woman and the lady who took care of me made me feel comfortable
Google
3.0/5
Jun 8, 2020
Google Ideal Image North Haven
The Nurse was very nice and warm welcoming. Did a Courtesy Treatment. However missed a couple of spots. I am not sure how when they where very visible.
Google
5.0/5
Jun 6, 2020
Google Ideal Image North Haven
Very fast service! The staff is courteous and professional. I brag about them to my coworkers lol
Google
5.0/5
Jun 5, 2020
Google Ideal Image North Haven
Excellent experience
Google
5.0/5
Mar 17, 2020
Google Ideal Image North Haven
Ashley was friendly and competent. She explained everything fully and was
Google
5.0/5
Mar 11, 2020
Google Ideal Image North Haven
Everyone is so friendly and professional.