North Haven

360 Universal Drive North
North Haven, Connecticut 06473
203-200-7134

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • At our Ideal Image location in North Haven, the Nurse Practitioners and Physician Assistants are trained in the latest technology to make you look and feel your best. We offer a wide variety of services such as Laser hair removal, Coolsculpting, Broad Band Light, Ultherapy, and Injectable services such as Botox, lip fillers and many more.
  • Our providers are constantly trained in the newest and best ways to help every individual achieve their best look.
From 91 North:
    1. Take exit 9, and bear right at the end of the ramp, onto Universal Drive North
    2. Follow Universal Drive North, and turn left at the second traffic light into the North Haven Commons shopping plaza
    3. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
From 91 South:
    1. Take exit 9. Turn left at the end of the exit ramp onto Montowese Ave.
    2. Go under I-91, get into the right lane, then take a right onto Universal Drive North
    3. Follow Universal Drive North, and turn left at the first traffic light into the North Haven Commons shopping plaza.
    4. Take the first right into the shopping plaza (just after Red Lobster). We are located to the left, between Buffalo Wild Wings and Ulta Beauty
4.1/5
4.1 /5
260 Reviews

Google
5.0/5
Jan 17, 2022
Google Ideal Image North Haven
Great affordable membership. Friendly and knowledgeable rep. Laser hair removal session was quick and easy. Tech was a gem and made me very comfortable. Looking forward to my Botox session and future laser hair removal services. Clean facility.
Google
5.0/5
Jan 17, 2022
Google Ideal Image North Haven
Robin was very friendly and professional and made sure I was comfortable. She explained everything prior to the start of my treatment so I knew exactly what to expect.
Google
5.0/5
Jan 15, 2022
Google Ideal Image North Haven
It was my first time trying laser and it was doable all bc Sharon, her understanding and professionalism. The financing program is awesome!! I was scared beyond belief... but we did it!! I got my upper lip and chin done. I'll update u guys when I get the Brazilian and under arms..
Google
5.0/5
Jan 15, 2022
Google Ideal Image North Haven
Awesone experiences here, always very professional and friendly! The services they offer are almost life-changing!
Google
5.0/5
Jan 13, 2022
Google Ideal Image North Haven
Was really nervous because I've never had a procedure like this done before, but they were super friendly and completely put my mind at ease. Great people!
Google
1.0/5
Jan 7, 2022
Google Ideal Image North Haven
Completely disorganized all the time. Staff turnover is outrageous. Appointment scheduling is next to impossible. Results less than satisfactory due to all of the above.
Google
1.0/5
Dec 27, 2021
Google Ideal Image North Haven
During my consultation I mentioned the specific areas that I wanted treated. I was very disappointed to learn that it wasn't included in the package when I showed up for my appointment. I don't think I will continue with this company.
Google
5.0/5
Dec 18, 2021
Google Ideal Image North Haven
I had a wonderful experience with my Zoom conference and can't wait for my appointment!!!
Google
5.0/5
Dec 16, 2021
Google Ideal Image North Haven
The nurse practitioner who did my lip fillers was excellent! She made me feel calm and did a great job! Will definitely recommend.
Google
1.0/5
Dec 15, 2021
Google Ideal Image North Haven
The providers at north Haven have cancelled my appointments several times this year, which ultimately meant that I wouldn’t be able to get another appointment until a month later or more. Even though when I began my treatments early 2019, I paid for 9 sessions, yet now I’m not able to make any appointments unless I pay MORE because the “16 month” contract is up, but I still paid for 9 sessions and not for a time frame. Instead of compensating me for the repetitive cancellations as well as not picking up the phone to answer my calls during July 2020 when they had reopened after COVID, because again I wasn’t able to get any appointments for a whole month.
Google
5.0/5
Dec 14, 2021
Google Ideal Image North Haven
Robin was awesome and very accommodating. If I could give more than 5 stars I would. Everyone here at the North Haven location is very welcoming. I would totally recommend. I am very happy with my results. Thank you Ideal Image. Keep up the great work.
Google
1.0/5
Dec 13, 2021
Google Ideal Image North Haven
I have been going to ideal image for 10 years now. Had an appt that I made weeks prior. I drove 40 minutes for my appt and the lady there tells me I cant be treated because I stopped Retin A a week and a half and that needs to be 2 weeks. Couldnt confirm this before I get there. They have my chart. Unprofessional and waste of my time.
Google
5.0/5
Dec 9, 2021
Google Ideal Image North Haven
Goo
Google
5.0/5
Dec 9, 2021
Google Ideal Image North Haven
I had a great nurse during procedure made me feel very comfortable , also was able to fit me into scheduling with a short staff , very accommodating .
Google
5.0/5
Dec 8, 2021
Google Ideal Image North Haven
Professional, explained everything clearly and what to expect. Positive experience.
Google
5.0/5
Dec 8, 2021
Google Ideal Image North Haven
My experience at ideal image was wonderful. My service provider was exceptional she explained everything she was doing and nothing was left to the imagination. She was gentle and reassuring and I actually can’t wait till my next visit. I would recommend ideal image to anyone inquiring about laser hair removal
Google
5.0/5
Dec 7, 2021
Google Ideal Image North Haven
It was great! I’ve never had my provider before and she was awesome! Love ideal image.
Google
3.0/5
Dec 6, 2021
Google Ideal Image North Haven
I like the facility and the nurses, they're very knowledgeable, but I've noticed that the Botox doesn't seem to last that long. I just had some a month ago and I feel like the product is fading. I'm not sure why this is. I used to go to Cosmetic Surgery Associates of New York to get my Botox and it lasted at least 3 months for me, but I wanted to find a closer place, so I started to go to Ideal Image.
Google
5.0/5
Dec 2, 2021
Google Ideal Image North Haven
Danielle was awesome and very attentive. Any questions I had, she answered them perfectly and was also very careful when treating me. She made sure I was 100% comfortable during the entire session.
Google
5.0/5
Nov 30, 2021
Google Ideal Image North Haven
Great ex
Google
5.0/5
Nov 29, 2021
Google Ideal Image North Haven
I had the Ipl photo facial. I forgot the woman's name she was awesome my skin looks amazing plump and alot of redness gone. She was so good she explained everything as she went and was fun to talk to as well. I would recommend to anyone with redness or spots.
Google
5.0/5
Nov 29, 2021
Google Ideal Image North Haven
I visited Nicole to get rid of some old man fuzz. She was superb!! Her manner, her sense of humor and the sense of joy she brought, made me feel very comfortable, and assuaged my fears and hesitancy. I would recommend her to anyone.
Google
5.0/5
Nov 25, 2021
Google Ideal Image North Haven
I forgot her name but the last person who did my laser app was AMAIZING, need more words to express how good she is but imagine that I will follow her to her ideal image branch an hour from home.
Google
2.0/5
Nov 24, 2021
Google Ideal Image North Haven
I was supposed to have which I paid for, 84 units. Only 48 units were used. My consultation recommended 84 but when I left and say little I found out she use 1/2. I really see myself the same with no difference. Guess I will get in this week to get right or dispute my charge with Alley Financial. But again, had 2 days ago Botox and still before picks looks the same.
Google
5.0/5
Nov 24, 2021
Google Ideal Image North Haven
I’ve had so many different people do my filler before but Nicole is by far the best and the only person I trust to touch my face. Every time she does an amazing job and gives me exactly what I’m looking for. Not only is she amazing at filler but she will do anything for a client. She comes in early, stays late and works on her break just to accommodate people. Ideal Image is so lucky to have Nicole working for them.
Google
5.0/5
Nov 19, 2021
Google Ideal Image North Haven
I trust Nicole implicitly with my skin. The experience of your provider is truly key. I do struggle to make appointments easily but the team always tries their best to accommodate. Laser hair removal especially was the best money I’ve ever spent!
Google
5.0/5
Nov 19, 2021
Google Ideal Image North Haven
Good
Google
1.0/5
Nov 19, 2021
Google Ideal Image North Haven
I tried for three days straight to cancel my treatment. I cancelled within 12 hours of signing and they gave me the run around and still haven’t refunded my money and never provided any services. DO NOT GIVE THEM YOUR CREDIT CARD Info until you receive treatment. If you attempt to try to cancel they will not refund your money. Worst customer service experience. Referred the issue to Atty General’s Office. Along with all supporting documentation.
Google
5.0/5
Nov 18, 2021
Google Ideal Image North Haven
Nicole R did my first laxer treatment, she was so kind and made me feel very comfortable. Rae checked me in and was so sweet. I had a great experience, will definitely be going back!
Google
5.0/5
Nov 18, 2021
Google Ideal Image North Haven
Great first appointment. The staff is so sweet and kind and made me so comfortable during my treatment.
Google
5.0/5
Nov 18, 2021
Google Ideal Image North Haven
I am a 65 year old women trying to look my best without overdoing it. I trust the wonderfully kind patient and knowledgeable expertise of the clinician I prefer to see. I am always treated with respect from the time I enter the building and never leave without a smile on my face. I know each and every time I see my clinician I am in good hands and trust her judgement as to what improvements i need. I always look forward to my visits not just for my physical being but I always have a great time laughing and enjoying our conversations. I get compliments constantly and will refer all my friends and my family to go to this awesome office. Thank you ideal image for helping me be a better person. And Nicole you are priceless and I’m lucky to have the best experiences with you. Can’t wait to go back😃
Google
5.0/5
Nov 18, 2021
Google Ideal Image North Haven
I am writing about my Ulthera Treatment , I am new to this and of course was Apprehensive.! My Nurse Nicole was very informative and compassionate as I was nervous about something I never experienced before. I am pleased to say , I am going back for more and would highly recommend Nicole , she has a great manner dealing with people, and she was very thorough with the treatment. Overall my experience was excellent. Looking forward to the next !
Google
1.0/5
Nov 17, 2021
Google Ideal Image North Haven
At this point not likely at all!!! I have been waiting for someone to contact me for a week and a half now!! Botox didn’t do anything! I filed a claim. No one has reached out! Results were minimal at 4-5weeks. 6-7, even worse started to decline (when Botox usually last about 3months) Now I’m at about 8-9 weeks and look just about from the beginning! And no one has reached out to me, after I was told it would be a week at the most after I filed a complaint!!! I’ve gone there several times. This has been the worst experience so far.
Google
5.0/5
Nov 17, 2021
Google Ideal Image North Haven
It was very educational and helpful
Google
5.0/5
Nov 16, 2021
Google Ideal Image North Haven
Well loved everything about your place and the lady I spoke with but I got cut off my granddaughter Savannah woke up was to reconnect at 530 but my cellphone died and couldn't so upset but 10 stars
Google
5.0/5
Nov 16, 2021
Google Ideal Image North Haven
Great team!! I called to make an appointment and they didn't have any current openings. Called me back the next day with a cancellation opening and I got in immediately!! THANK YOU IDEAL IMAGE
Google
5.0/5
Nov 15, 2021
Google Ideal Image North Haven
Ideal image is always prompt. The technicians always know what they are doing and explain it before they start.
Google
5.0/5
Nov 10, 2021
Google Ideal Image North Haven
Professional environment, staff was extremely helpful and got 1/2 price!!
Google
5.0/5
Nov 9, 2021
Google Ideal Image North Haven
My clinician Nicole was wonderful. She was kind, patient, and answered all my questions. She made sure I was comfortable throughout the entire procedure.
Google
1.0/5
Nov 9, 2021
Google Ideal Image North Haven
Horrible. I got there 10 minutes prior to my appointment. waited 30 minutes only to be told they don't know how long I will have to wait but that only two people were working and I would have to wait. Even though they took someone who arrived 20 minutes after I arrived. I ended up rescheduling. wasted my time!!
Google
1.0/5
Nov 8, 2021
Google Ideal Image North Haven
Do not go here!!! No one seems to know what they are doing!
Google
5.0/5
Nov 4, 2021
Google Ideal Image North Haven
Love it
Google
5.0/5
Nov 2, 2021
Google Ideal Image North Haven
I had a wonderful experience. The APRN was wonderful! She explained everything so well and made me feel comfortable. Thank you!
Google
5.0/5
Oct 29, 2021
Google Ideal Image North Haven
Favorite Ideal Image in CT! Staff is wonderful, clinic is clean, prompt service and excellent care
Google
5.0/5
Oct 23, 2021
Google Ideal Image North Haven
Great
Google
5.0/5
Oct 19, 2021
Google Ideal Image North Haven
Very professional from start to finish, Julia and Paige listened to my concerns and got me scheduled within the week. Lynn was great. Thank you everyone
Google
5.0/5
Oct 18, 2021
Google Ideal Image North Haven
All of the staff members here are amazing! From beginning to end, they always ensure that I feel comfortable, relaxed, answer all of my questions and walk me through everything. I feel comfortable knowing I am in good hands with the team here! Professional, knowledgable and on top of it all, kind!
Google
5.0/5
Oct 11, 2021
Google Ideal Image North Haven
Hello! I had a wonderful experience with Nicole. This was more than just a cosmetic procedure for me. This was a life-changing experience that gave me such a tremendous boost of confidence. Nicole made me feel so comfortable, at ease and well informed! I cannot wait to come back again. I'm already hooked and will be returning soon to achieve that "ideal image!" Thank you so much for everything! 😁 -Kelsey Juliano
Google
5.0/5
Oct 7, 2021
Google Ideal Image North Haven
Good
Google
5.0/5
Oct 5, 2021
Google Ideal Image North Haven
Lynn did a great job on my lip fillers!
Google
4.0/5
Oct 5, 2021
Google Ideal Image North Haven
All personnel were very professional and friendly. The nurses in charge of my procedure were always checking up on me Very satisfied.
Google
1.0/5
Sep 30, 2021
Google Ideal Image North Haven
I wish I could give this company zero stars. Please do not fall for this scam. First their treatments DO NOT WORK. They call less than 48 before apts to cancel your apt. Supposedly you are to have an apt every 6-8 week but my last session was 12 weeks ago because they are overbooked. If you call and speak to customer service they tell you someone will call you back in 24-72 hours. NO ONE WILL CALL YOU BACK. They will not refund your money back. You can get better service for a fraction of what they charge. Please don't waste of money or subject yourself to this stress. I wish I had read some of the reviews before I purchased.
Google
5.0/5
Sep 22, 2021
Google Ideal Image North Haven
Friendly caretaker, knowledgeable and understanding about my first cool sculpting treatment, very clean area.
Google
5.0/5
Sep 21, 2021
Google Ideal Image North Haven
I love it thank you
Google
5.0/5
Sep 13, 2021
Google Ideal Image North Haven
Robyn was wonderful. Best experience.
Google
5.0/5
Sep 1, 2021
Google Ideal Image North Haven
Incredible experience! I’ll definitely return.
Google
1.0/5
Aug 25, 2021
Google Ideal Image North Haven
I spoke to someone on the phone Who was lovely. However, Once I got on my video consult, it was a different experience. She was lovely at first but once she realized she wasn’t making a sale her whole attitude and demeanor changed. She was basically saying “I don’t know what you could possibly have to think about” and as soon as she said goodbye the zoom ended. She didn’t even close the conversation. I’d love to have this procedure done but to be honest she turned me off from the whole company
Google
5.0/5
Aug 20, 2021
Google Ideal Image North Haven
It was really really nice experience. I am really Satisfied with Pink’s Help and service. She makes me very comfortable. I was so scared about laser system. She explained me very well and clearly. I am now very comfortable with laser system. Thanks Pinky from Northhaven Connecticut branch.
Google
1.0/5
Aug 15, 2021
Google Ideal Image North Haven
They do not return phone calls. Only want emails and then they rarely answer them. They refuse to give my daughter her money back even though they have clearly stated on facebook that the laser hair removal does not work for blondes, redheads, grays or white hair. They charge you before even seeing you. They charged my daughter $1,000 and made her get a loan for a other $1,000! They canceled her appointment even though they have her $2,000! These people are scam artists at best!
Google
5.0/5
Aug 4, 2021
Google Ideal Image North Haven
Great
Google
5.0/5
Jul 26, 2021
Google Ideal Image North Haven
Staff was friendly and knowledgeable
Google
1.0/5
Jul 22, 2021
Google Ideal Image North Haven
It's a personal choice. I try not to tell other people how to live their lives. I feel the cost of services are extremely high, even with the so-called "deal.
Google
5.0/5
Jul 19, 2021
Google Ideal Image North Haven
The lady who did my Botox was very lovely, told me what she was doing and was very friendly!
Google
1.0/5
Jul 19, 2021
Google Ideal Image North Haven
I have purchased a package for 16 months of unlimited hair removal sessions, but they keep cancelling my appointments and then reschedule it for 2 months later! They just call in the morning and say there has been some changes in their staff and we have to reschedule! It is so unprofessional, and unacceptable, because I am paying for these months! I do not recommend this place.
Google
5.0/5
Jul 16, 2021
Google Ideal Image North Haven
Nicole R. is amazing! Her bedside manner, enthusiastic attitude and overall personality is second to none! I am extremely happy with my visit with her today & I am looking forward to her care if available again for my next appointment!
Google
5.0/5
Jul 15, 2021
Google Ideal Image North Haven
Love the energy of the staff. Very knowledgeable. Help me through all my steps.
Google
5.0/5
Jul 12, 2021
Google Ideal Image North Haven
The receptionist was very nice and informative. So was the woman explaining the procedures on zoom
Google
5.0/5
Jul 12, 2021
Google Ideal Image North Haven
I had an excellent experience. Helped me understand everything from what type of procedure I needed to the lifetime garentee to my payment option I am 100% satisfied
Google
5.0/5
Jul 12, 2021
Google Ideal Image North Haven
Very pleased. I always am with Ideal Image! Your work is top notch I have never had a bad experience. You are all amazing! I got my lips and Botox done . My fiancé was very worried that I would have duck lips! Even with the swelling It still looks natural. I’m on day 3 and they look amazing! No pain and no side effects! I love you guys!!!
Google
1.0/5
Jul 6, 2021
Google Ideal Image North Haven
I'm sorry but I regret buying a membership from them as well as paying in advance for any service. Making an appointment its extremely difficult, it take several months to get anything. Its truly disappointing. Today I had an appointment and just because I didn't confirm it on the link they cancel it. When I called there's nothing available till the end of August.
Google
4.0/5
Jun 18, 2021
Google Ideal Image North Haven
Nicole is amazing. A real soul sister. I did call the week of my appointment and left 3 messages to talk about the procedure. None of my calls were returned.
Google
5.0/5
Jun 16, 2021
Google Ideal Image North Haven
Robyn B is amazing! She has been my nurse for almost all of my services. She goes above and beyond to listen and address my concerns, explain things thoroughly, offer solutions and answer questions. I’m so comfortable with her and I know I’m in good hands when I get my procedures done. Highly recommend her.
Google
5.0/5
Jun 11, 2021
Google Ideal Image North Haven
I had a great experience with my first CoolSculpting session. Nicole was the consummate professional and she made me feel comfortable. She was also very knowledgeable about the whole procedure. Everything she indicated would happen during the procedure did. Once I got past the coldness, the area became numb and I just distracted myself until Nicole came back in. No issues, cannot wait for my second session, 😁.
Google
5.0/5
Jun 8, 2021
Google Ideal Image North Haven
First time and my NP made everything super easy and relaxing. Quick in and out, already ready for the next appt!
Google
5.0/5
Jun 7, 2021
Google Ideal Image North Haven
Great! Lots of information to take in regarding the different offers.
Google
5.0/5
May 31, 2021
Google Ideal Image North Haven
Bailey was AMAZING! It was so simple to get set up with a membership and payment plan for Ideal Image because of her! She has an upbeat, fun energy that made me excited to get started with laser treatments.
Google
5.0/5
May 26, 2021
Google Ideal Image North Haven
Emily is fantastic. She’s prompt, professional and sweet as ice cream on a hot summer day!
Google
4.0/5
May 25, 2021
Google Ideal Image North Haven
Staff is very friendly and thorough
Google
5.0/5
May 21, 2021
Google Ideal Image North Haven
Always friendly staff
Google
5.0/5
May 13, 2021
Google Ideal Image North Haven
Nicole is fantastic! Very informative - so kind - she made my first experience with fillers great! She answered all of my questions and reassured me with all of my concerns. I can already see a beautiful difference (she’s an artist) and I can’t wait to see my results when the initial redness is gone 😃
Google
5.0/5
May 12, 2021
Google Ideal Image North Haven
I can’t remember her name but the girl that did my laser hair removal was great she was very thorough and explained everything.
Google
5.0/5
May 11, 2021
Google Ideal Image North Haven
Most professional group of talented people I know. It’s already stressful to admit there is a problem, but the staff are welcoming and make you feel comfortable during the treatments. Very hygienic and keeping up with the standards, they go over and beyond.
Google
5.0/5
May 7, 2021
Google Ideal Image North Haven
Very professional, kind, thorough.
Google
5.0/5
May 5, 2021
Google Ideal Image North Haven
Courtney and liza were amazing. Great encouragement and positive feedback. Made me feel comfortable about the processes they offer. Overall those two women were comforting and knew exactly what I wanted.
Google
1.0/5
May 5, 2021
Google Ideal Image North Haven
Very bad customer service very rude peoples work front in the counter don’t come hare don’t wast your money they just lied garbage place Never trust this peoples They ask you payment in advance never give them any payment in advance if you give them payment in advance they never give you treatment they just ROB the peoples
Google
5.0/5
May 4, 2021
Google Ideal Image North Haven
I’m so impressed on my consultation today, I’m so happy to say that Julianne deserve a lot of credit she sold me on her professionalism. Glad that she was the person to give me the consult. I’m already referring a few people I know that are looking at cool sculpting
Google
5.0/5
Apr 26, 2021
Google Ideal Image North Haven
Excellent experience.
Google
5.0/5
Apr 24, 2021
Google Ideal Image North Haven
Loved it
Google
5.0/5
Apr 20, 2021
Google Ideal Image North Haven
Robin was my laser hair removal person, she was absolutely wonderful. Very professional with a wealth of information. Awesome 1st time experience. Thank you
Google
5.0/5
Apr 19, 2021
Google Ideal Image North Haven
Emily did an amazing job! I left feeling like I was the most important client of the day! She was easy to talk to, completely knowledgeable and made me feel safe the entire time...I would 100% be back!
Google
5.0/5
Apr 19, 2021
Google Ideal Image North Haven
She was excellent and knows her job and how to make you feel happy spending your money
Google
5.0/5
Apr 14, 2021
Google Ideal Image North Haven
I had a great experience with Brian he was amazing. The girls at the front were also very helpful !
Google
5.0/5
Apr 3, 2021
Google Ideal Image North Haven
I love Ideal Image. I use to go to the one in West Hartford but then they opened on in North Haven and I was pleased because it's closer to my home. They have always had good bedside manners to me. I have a lifetime membership and it's worth it.
Google
5.0/5
Apr 2, 2021
Google Ideal Image North Haven
It’s always a great experience and safe environment. The staff and nurses are very attentive and nice.
Google
1.0/5
Mar 26, 2021
Google Ideal Image North Haven
If I could give this negative stars I would. I booked a Cool Sculpting session in August 2020. My session was cancelled. Despite repeated attempts to book, I wasn’t able to. I called both management and corporate repeatedly over the course of the next 7 months to get a refund on my service. I was passed around with no calls ever being returned. I finally spoke to someone in February 2021 and was able to book a different service I scheduled myself 3 months out to avoid any issues, using my credits. I arrived to my appointment today and was told all of my appointments were cancelled. Appointments I have waited over 8 months for. I’m now waiting for another manager to return my call so I can get a refund for the amount of bullsh*t I’ve had to deal with. I’m taking my money elsewhere.
Google
5.0/5
Mar 26, 2021
Google Ideal Image North Haven
Ana at the front desk was helpful and I have great experience here with the providers. Very clean, easy and friendly environments
Google
5.0/5
Mar 26, 2021
Google Ideal Image North Haven
Very friendly and accommodating to my needs. I was able to get an appointment last minute and the staff is very helpful.
Google
1.0/5
Mar 22, 2021
Google Ideal Image North Haven
Company was quick to sell me and take money not quick to make appointments , cool sculpting procedure did not work at all, pre paid for 4 units, only used one unit, have been fighting for remaining money back, NEVER heard of a company who makes you pre pay for services that DONT even work and then won’t refund monies not used! Horrible DO NOT go here!
Google
5.0/5
Mar 22, 2021
Google Ideal Image North Haven
Very professional and nice
Google
3.0/5
Mar 17, 2021
Google Ideal Image North Haven
Today 3/17/2021 my appointment was at 10:30am, they have a sing at the door to call first before enter or nock the door, I did call the # and NO BODY answer the call, it when to voice-mail, no body call me back. I did enter on the building many time I did said 'hello very loud, no body answer; finally after 15 minutes a 'nurse' come out from the door just right behind the counter, just when I was on the phone for 3rd time to find out what's going on in this place. The service I got from that 'nurse' it was very good.