Stamford

2351 Summer Street
Stamford, Connecticut 06905
203-489-7003

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • At our Ideal Image location in Stamford, the Nurse Practitioners and Physician Assistants are trained in the latest technology to make you look and feel your best. We offer a wide variety of services such as Laser hair removal, Coolsculpting, Broad Band Light, Ultherapy, and Injectable services such as Botox, lip fillers and many more.
  • Our providers are constantly trained in the newest and best ways to help every individual achieve their best look.
4.2/5
4.2 /5
184 Reviews

Google
5.0/5
Jul 30, 2022
Google Ideal Image Stamford
excellent very nice talk
Google
5.0/5
Jul 28, 2022
Google Ideal Image Stamford
Very friendly and professional
Google
1.0/5
Jul 27, 2022
Google Ideal Image Stamford
Annoying about promotions
Google
5.0/5
Jul 25, 2022
Google Ideal Image Stamford
You guys... I know there are a lot of negative reviews on here, but I just had to make this post to not only highlight the amazing customer service provided by the receptionist, but also the cleanliness of the facility as well. My actual laser appointment is not until Wednesday, but I figured that I'd stop by the faculty just to ask some questions and to see what it looked like. Aine (pronounced Anya, it's Irish!) was the only receptionist. There was another patron completing what looked like paperwork. Aine was on the phone, but greeted me upon my entrance, asked me my name, and told me that she'd be right with me when she was done. It seemed like the client on the phone was being fussy, as Aine would repeat certain things several times (you could see the slight frustration and annoyance on her face, but she kept her cool and continued to answer the client's questions in a professional manner). The convo went on for about 20-25 mins, and the waiting area began to fill up. Another patron walked in, a client came out to make a follow up appointment, and Aine was still on the phone. From time to time, Aine would place the client on hold to apologize to us in the waiting area and acknowledged that she would help each of us as soon as she could. God bless her because it started to sound like the client on the phone was difficult. Regardless, Aine continued to answer her questions with a calm tone and patient demeanor. Finally, after about 30 mins, Aine was able to close out the call and quickly attended to all of our needs. By this time, another patron had come out from her appoint and was ready to schedule a followup too. I let everyone go ahead of me because I was mainly there for questions. After Aine had finished assisting everyone else and then my turn came up, she profusely apologized, calling me by my name. I told her it was all good and how her customer service really left a wonderful impression for me. I work customer service, so I know that it takes a very special type of person to be able to deal with different personalities that she has to work with or come across. Aine answered all of my questions and even when she wasn't sure, she went to find out for me. She helped me to feel at ease for my upcoming laser appointment. She provided me with some pre and post prep and continued to maintain her awesome customer service. It was during this interaction that I knew that I made the right decision in booking with Ideal Image in Stamford. The faculty is also immaculately clean and polished. Aine — thank you for showing what customer service looks like in action!!!👏🏾👏🏾👏🏾👏🏾 I'll update this post to discuss my experience with my laser technologist.
Google
5.0/5
Jul 11, 2022
Google Ideal Image Stamford
Dana was very good. She did not appear to be sales pitching but was genuine with her approach. She respected my suggestions and provided me options tgat I felt fit what my budget could afford at this time. She was not pushy but allowed me to foresee a realistic expectation and what II could further help me in the near future once I get to experience what she explained to me. She allowed me to drive the conversation with my needs, without forgetting to share pertinent and true information with me. She gave me room to slowly build confidence and trust with II, without any false pretenses. Her kindness and sincerity was felt throughout our zoom meeting. II should really be proud of a gem like her.
Google
5.0/5
Jun 29, 2022
Google Ideal Image Stamford
Manager is super sweet!! Was able to accommodate my every need
Google
2.0/5
Jun 21, 2022
Google Ideal Image Stamford
I just went for my first laser hair removal session and was honestly grossed out by how dirty the facility was. There was hair and dirt all over the floors as if the cleaning staff hadn’t been there in days.
Google
5.0/5
Jun 20, 2022
Google Ideal Image Stamford
I stopped in for a consultation as a college school mate is a VP. I found that the place was clean, and well designed. The customer service is very down to earth and impeccable. I haven't had my session yet. But first impressions mean everything. Dr BOURSIQUOT
Google
5.0/5
May 31, 2022
Google Ideal Image Stamford
First off I arrive early. No problem, as soon as she could my service provider was showing me to a room. Well informed, courteous , patient and funny. She listened to my needs and got me the results I was looking for. Thanks as always for a great experience.
Google
5.0/5
May 30, 2022
Google Ideal Image Stamford
Very good
Google
5.0/5
May 30, 2022
Google Ideal Image Stamford
It was very detailed. All questions answered nothing left our. Very friendly and felt comfortable. Planning to get services done w/ you guys. Thank you!
Google
5.0/5
May 30, 2022
Google Ideal Image Stamford
Very friendly staff always excited and fun to go there
Google
5.0/5
May 25, 2022
Google Ideal Image Stamford
She is very professional & would communicate & explain to me what going she is going to do. I was relaxed and really enjoyed my facial botox/filler with her. She was Well-organized, Well presented. I felt so relaxed and really enjoyed her service. My skin feels great and is looking wonderful. I would for sure go back to her and recommend her my friends and families.
Google
5.0/5
May 25, 2022
Google Ideal Image Stamford
I love coming there because u feel like you at home they welcome you lovely I will recommend this place to everyone I know they are great people in the customer services is excellent
Google
1.0/5
May 24, 2022
Google Ideal Image Stamford
Ideal Image in Stamford is super unorganized. I purchased 2 cool sculpting sessions for my arms. After the first session they told me to come back in 30 days. I went back in 30 days and they told me they could not service me and I had to come back in 60 days. I then scheduled a free treatment which I was supposed to receive with my purchased sessions, they scheduled incorrectly and I had to cancel. I do not recommend.
Google
5.0/5
May 23, 2022
Google Ideal Image Stamford
I had a great experience on my second visit getting laser hair removal.
Google
5.0/5
May 5, 2022
Google Ideal Image Stamford
I had a great session, very comfortable and professional. I was nervous about the laser treatment and it definitely was a bit painful in some areas but it went fast and I was made to feel comfortable by the wonderful nurse. She was amazing! Hopefully the results are worth it, time will tell as it was my first session. So far scheduling was easy for the next few months.
Google
5.0/5
May 3, 2022
Google Ideal Image Stamford
Great experience. Nurse was knowledgeable and took time to answer questions and explain everything during the appointment. Nurse was also very friendly and made the appointment pleasant.
Google
5.0/5
Apr 29, 2022
Google Ideal Image Stamford
They are very professional and polite! Results have been amazing. If there are any concerns on your end they are more than willing to help you by sharing any information, recommendations or products needed. Also, the system used to remind appointments is very practical and useful either to remember the appointments or to reschedule if needed.
Google
5.0/5
Apr 28, 2022
Google Ideal Image Stamford
very good service by staff
Google
1.0/5
Apr 21, 2022
Google Ideal Image Stamford
Not worth the time and effort - horrible business practices. I spoke with Jessica who is based in Georgia on Tuesday, April 5th. She gave me her history of being with the company for over 10 years and now is responsible for the entire US. She sold me the VIP program AND the cool sculpting for approximately $4K. We were scheduled to sign another contract that included $1K of services on Sunday, April 10th. She claimed that we needed to wait a few days until my "benefits" were in place to take advantage of them. During our call I scheduled my first 2 appointments and explained that I would needed to possibly move the first one, given I was being asked to present on a business panel. She explained that we would take care of whatever was needed on that Sunday. You would think for such an upfront investment you would be provided exemplary customer service. NOT! Jessica NEVER called me back that Sunday. On Monday April 11th I called their local number for Stamford, CT. I held on for 15 minutes until someone from their call center answered. She said she would ask the clinic to call me directly so we might 1. take care of the moving of my first appointment, and 2. solidify the remainder of the services I was wanting to book. I NEVER received a call back. On Friday, April 15th I called again and was told the clinic would call me - this time I requested to speak directly with the manager for that location - Paige. I never received a call and AGAIN I called on Monday, April 18th, waited on hold for 15 minutes only to be connected to their call center. Nadia was the representative I spoke with at 9:50am. She again took a message and promised the manager for the Stamford, CT clinic would return my call. At 11:44am I finally received a call from Paige the manager. I told her of my frustration of first, trying to connect directly with the clinic WHICH IS IMPOSSIBLE, second, that I never received a call from Jessica on April 11th and that I needed to reschedule my upcoming appointment. She explained that it's difficult to schedule cool sculpting because they only have one machine and appointments book up fast. Paige literally said "It would have been great if we were able to take care of it when you signed up". She said I wouldn't be able to get in until the second week of May. Then she corrected herself and explained I could take an earlier appointment on Thursday April 18th at 12:00pm. I said sure and it was supposedly booked. Today, April 18th I drove 40 min. from where I am located to make the 12:00pm appointment only to be told that someone else had been booked at that time. Honestly, this is the worst experience I have ever had with simply trying to book an appointment and be provided what I paid for. I SUGGEST YOU RUN - AND RUN QUICKLY!! It''s not worth your time and effort, let alone your money to be treated like a number among hundreds of numbers. One only can guess the circus act that is behind that curtain with the providers of all services. If this was any indication as to their experience level and positive outcomes, I would be deathly afraid of having anyone from their business lay a hand on me. Whenever a woman or man is being provided such intimate, personal services, they should be allowed to speak directly with the office responsible for those services, and never have to endure the garbage I endured. I have lived across the globe and have obtained services from Los Angeles, CA to NY, NY to Milan, Italy. To repeat I have NEVER experienced what I have with Ideal Image.
Google
5.0/5
Apr 19, 2022
Google Ideal Image Stamford
Fil was so amazing and walked me through the entire process for Ult Therapy. For an uncomfortable treatment, she made me as comfortable as possible and was really sweet. The facility itself is beautiful and I am really looking forward to coming back.
Google
5.0/5
Apr 13, 2022
Google Ideal Image Stamford
I had an amazing experience once again this is my second time there
Google
4.0/5
Apr 7, 2022
Google Ideal Image Stamford
I purchased the laser hair removal package. I've had 3 sessions so far. In each session a great deal of my hair was missed and not layered . I had patches of hair everywhere. I had to do alot of complaining to get a proper hair removal appointment with an actual experienced practioner. Finally I was matched with an experienced practioner and she correctly removed all of my hair. Honestly the e whole thing was disappointing especially with the price of the treatment. Hopefully it gets better. UPDATE: since writing my review I received the attention to detail I was looking for. I was placed with a lovely tech who is kind and welcoming. I only see her, I love her attention to details.I find that doing so gives the best laser results. Sometimes you have to stick your neck out to get what you paid for/ deserve. I am now a happy customer. UPDATE: I adore my practioner Filomena Silva. THANK YOU!
Google
5.0/5
Mar 29, 2022
Google Ideal Image Stamford
Google
5.0/5
Mar 27, 2022
Google Ideal Image Stamford
Rose is a delight she goes above and beyond everytime, I recommend this clinic and Ideal Image so far.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Stamford
Philomena was excellent I highly recommend her!
Google
5.0/5
Mar 24, 2022
Google Ideal Image Stamford
Everyone was kind and professional. Very thorough and knowledgeable.
Google
5.0/5
Mar 22, 2022
Google Ideal Image Stamford
My first session at Ideal Image went really well, the staff was very professional, I was explained the procedure and it went very well. The day my soreness felt normal nothing too discomforting now I have to wait for the results.
Google
5.0/5
Mar 17, 2022
Google Ideal Image Stamford
Had a great experience with this establishment. Adriana did an excellent job,no more hair on my neck! Suggest everyone get laser hair removal for any pesky areas.
Google
5.0/5
Mar 2, 2022
Google Ideal Image Stamford
Ideal image was great! Everyone was super friendly and attentive. I went to Alyssa and she was very knowledgeable and focused on my needs. She delivered an exceptional result for my filler. I was super nervous at first but I trusted her and her coworker's judgments and wasn’t let down. I’ll be going back to her!
Google
5.0/5
Mar 2, 2022
Google Ideal Image Stamford
I had such a great experience here! I was so nervous going in to get cheek filler and they took all my worries away! Very professional and knowledgeable, would highly recommend!!
Google
5.0/5
Feb 28, 2022
Google Ideal Image Stamford
I love that Place !!! Nice people, the environment ! And it’s a plus with Mariell, she is the best, knows how to do her job, and always attentive, and caring. Today was my last session on my bikini line 🥰 Totally worthy♥️
Google
1.0/5
Feb 22, 2022
Google Ideal Image Stamford
Your associate was lovely, but unfortunately I think your service is an MLM and I cannot support that kind of business. It’s also extremely inconvenient to have to jump on several lengthy calls just to receive a quote for a basic cosmetic procedure. Also, despite all of your promotions, a 16 month commitment is a lot to ask of anyone, especially at a 4-figure price. I inquired about laser hair removal and had to say yes to several additional procedures in order to receive the most cost effective option. What was that price? FOUR THOUSAND DOLLARS. That is extremely high. I would rather pay out of pocket at an actual dermatologists office.
Google
1.0/5
Feb 17, 2022
Google Ideal Image Stamford
I was in extreme pain during the Ultheraoy procedure. Yet I had called the office last week to ensure you used numbing pain. It is beyond absurd that you don't offer numbing pain while Dermatologists and Laser Away have them. I will make sure to note this on all your social media PR posts. UPDATE: They charge your credit card before you get an appointment and then you can't get an appointment time that suits your life. I had to contest the charge with my credit card company because they wouldn't schedule the appointment before the card payment was due.
Google
1.0/5
Feb 12, 2022
Google Ideal Image Stamford
Worse costumer service I have ever experienced. The workers are very rude and they are not worried at all about their clients needs. I wish I never signed a contract with ideal image!! 🙁
Google
5.0/5
Feb 10, 2022
Google Ideal Image Stamford
This experience has been better than expected! I had Alyssa who was personable and cared for my tender areas.
Google
5.0/5
Feb 8, 2022
Google Ideal Image Stamford
My technician was very sweet and knowledgeable. Had a great experience with cool sculpting here so far!
Google
5.0/5
Feb 8, 2022
Google Ideal Image Stamford
My experience was so amazing, The treatment was great the nurse really took her time to make sure I was comfy and understood the process. The manager added a nice touch at the end by offering a water as well a mint with the Barcode on it which was a smart idea 🙂 Happy to do business with the Stamford Team they are absolutely awesome and they try their best to get you in.
Google
4.0/5
Feb 7, 2022
Google Ideal Image Stamford
The registered nurse that did my laser was great! Really professional, kind, and loving. The front desk lady was really rude, disrespectful and was on her cellphone talking and texting while I was trying to talk to her. Really she wasn't nice at all.
Google
2.0/5
Jan 24, 2022
Google Ideal Image Stamford
***1/24/21 I have come back to edit again as they lied to me. I spoke with Carli in mid December who understood my concern and agreed to honor my 9th session and told me I would be getting a new contract emailed to me. The contract never came. I called several times trying to get in contact with Carli directly but she never returned my calls. Today I was beyond frustrated after calling several times and never hearing back. I spoke with Shannon who hung on me mid sentence (TWICE). Margaret (above Carli) finally calls me back and says Carli is not authorized to extend any contracts. No wonder she never called me back. She also said there is nothing they can do. So, there you go. They have AWFUL customer service agents and are very misleading. I would never recommend them. ****I have come back to edit this review. After posting this negative review, I was contacted by Ideal Image and they will honor my 9 sessions that I paid for. Thank you for making things right. I would not recommend Ideal Image and this is why. I bought a plan for a full Brazilian which cost me over $2000 and this review is for the Stamford, CT location. Positive points: Their front desk staff is very nice and friendly, as are the nurses. I have always been very pleased with the hospitality and treatment with the staff. The positives end there. When I signed my contract I told them I enjoy the outdoors and therefore, I would not be able to come in the summers since you cannot laser when you are tan. I was told more than once that this was ok and it was NEVER stressed to me about the 16 month expiration. When I went for my treatments, I asked several times "how many treatments do I have left" because I wanted to avoid any issues. I was told more than once "It does not work that way, you come until you are hairless". What they fail to tell you is that this will cost you more money. You get 9 treatments which must be completed in 16 months. Again, they do not stress this to the client even when you ask. I began treatments and then Covid hit and they were shut down for 3 months. Altogether from start until October 2021 I had 6 treatments. I never hit my 9. They told me my contact was expired and they would only give me 2 more for Covid even though I still have hair. They would not even honor my full 9. I spoke with customer service 3 times explaining that I asked questions to try and avoid this and they told me "It's not their problem that I like to go in the sun" AND "they don't guarantee results" AND that "it's not their problem I did not read my contract more carefully" and hung up on me. Not sure how you treat customers this way. I asked to speak to a supervisor twice and both times they told me supervisors don't speak to clients. WHAT???? All I wanted was my 9 treatments that I paid for and they will not do it. SO, BUYER BEWARE. While the treatments are fine and I don't have as much hair as I used to, they sold me on being hairless and that taking time off was ok. This is completely not true as you must finish in 16 months and they don't guarantee results. They have extremely rude people working customer service. READ THE CONTRACT very carefully because what they tell you & sell you is NOT what is in the contract.
Google
5.0/5
Jan 24, 2022
Google Ideal Image Stamford
I had a scheduling conflict. Manager Rose reached out to me in a timely fashion and resolved my issue. Very thankful for her Professionalism and kindness!
Google
5.0/5
Jan 21, 2022
Google Ideal Image Stamford
Wonderful, friendly, helpful staff. I had laser hair done on my underarms. Best decision I’ve made in a long time. I can’t believe I didn’t do this sooner.
Google
4.0/5
Jan 6, 2022
Google Ideal Image Stamford
Clean, professional and very willing to assist. I was told I could have a gap in between treatments, which ended up being incorrect, and it effected my results. Mistakes happen.
Google
5.0/5
Jan 5, 2022
Google Ideal Image Stamford
I would said I’m more that welcome with the knowledge of the staff, respect and capacity to treat my treatment more confortable
Google
1.0/5
Jan 5, 2022
Google Ideal Image Stamford
Unfortunately an expensive laser hair removal purchase with really bad customer service from Ideal Image. No continuity in management whatsoever. Had spoken with a manager regarding my specific situation a few months ago and was assured that notes were taken and my account was updated. Then the manager left and the new one has no idea what had happened at all even though their corporate office was also involved. The new manager just told me there is nothing she can do without much of a follow up on the matter (I just received an auto closure email to my case without anyone even reaching out for additional follow up). It is extremely disappointing. If you would like to speak with someone good luck with them calling you back. I was finally able to speak with a manager after my 7th (!) call. The only positive side is that the nurses are very nice and professional. Please take your money somewhere else and save yourself the headache and frustration.
Google
5.0/5
Dec 30, 2021
Google Ideal Image Stamford
Renee was fabulous and so helpful!
Google
5.0/5
Dec 28, 2021
Google Ideal Image Stamford
I have taken 4 session of hair laser removal and since the first time I saw and felt good results, I’m in love with the process. The provider Eliza is amazing! She is my favorite, super gentle and kind and very patient! Thank you very much. I’m happy I’m doing my treatment with Ideal Image. Looking forward my next appointment.
Google
5.0/5
Dec 28, 2021
Google Ideal Image Stamford
Chinoye was very professional.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Stamford
it was great customer service and Rose was awesome
Google
5.0/5
Dec 23, 2021
Google Ideal Image Stamford
I had a great experience! Jodi and Adriana were very helpful and guided me through my treatment. I did my underarms, it wasn’t painful, and I just felt something very minor. I highly recommend Ideal Image.
Google
5.0/5
Dec 21, 2021
Google Ideal Image Stamford
I always have a great experience when coming here for my treatments. Staff is always so friendly. The cooltone and laser treatments are really great. I love my results.
Google
5.0/5
Dec 16, 2021
Google Ideal Image Stamford
I love this place!!! It is so comfortable, the personnel is so thoughtful and kind! Adriana is my esthetician and she is the best, so kind, patient and fun! Love going and keeping up with her! And as for results, I have had three treatments for laser hair removal and so far so good! I have definitely seen a major reduction in the hair growth! Very happy!❤️
Google
5.0/5
Dec 13, 2021
Google Ideal Image Stamford
It was so easy and fast. I understood everything, the process and the results. The people were SO SWEET, made me feel so comfortable. Amazing, im so happy i came here.
Google
1.0/5
Dec 11, 2021
Google Ideal Image Stamford
I absolutely despise ideal image. I first started at the queens locations, which should not have allowed me to sign the contract. I know it’s a business and you are trying to make money, but I should have been told my hair would not all work with the lasers. Now I am at the Stamford location and the following things have happened: I have not been given 6-8 weeks time frames for my visits because everything is so booked up; I was not called back to schedule an appointment after Covid which pushed off my sessions for another 4 months on top of closing for Covid; I am always told information by one person and it is never the same information when I talk to another person; I have asked many times for clarification and a written record of promises that were made, but never got them and now I am being told I am not given what I was told I would be given. For this specific appointment, my appointment was scheduled wrong which made me not get a confirmation email or text. I even called a week prior to confirm my appointment and the lady told me everything was set for the time I had written down. But it was the wrong time which made me almost have to miss my appointment and be charged the fee. The manager ended up fixing this and I have had my appointment, but this should not be happening at all. I would never recommend ideal image to anybody. I would actively say avoid at all costs.
Google
1.0/5
Dec 6, 2021
Google Ideal Image Stamford
I have more the 95 units of Botox .so far I only used 52.i called to make and appointment yo used some more of my units and they are trying to tell me the I have none left that I used all of it and that on top of that I owe.
Google
5.0/5
Dec 2, 2021
Google Ideal Image Stamford
The whole staff at ideal image is super friendly and knowledgeable! Rose at the front desk is an absolute gem and knows the answer to any and all questions! I recommend this location to all my friends!
Google
1.0/5
Nov 30, 2021
Google Ideal Image Stamford
Rude people. There consultants or them have no idea of what they are doing
Google
5.0/5
Nov 16, 2021
Google Ideal Image Stamford
Filomena was great and super communicative ! Would definitely recommend her
Google
5.0/5
Nov 5, 2021
Google Ideal Image Stamford
The receptionists are excellent! Very friendly!
Google
1.0/5
Nov 2, 2021
Google Ideal Image Stamford
It is costly. I've dealt with a nasty secretary last year, appointments are hard to get and I paid for 10 lazor sessions and the secretary told me today that because my contract expures I won't be able to get all 10. I told her the covid started shortly after I purchased my contract and ideal image was closed. She didn't seem to understand. I am going to contact a lawyer about this. This is at the Stamford location.
Google
5.0/5
Nov 1, 2021
Google Ideal Image Stamford
Quick, easy and informative.
Google
5.0/5
Oct 28, 2021
Google Ideal Image Stamford
I was nervous my first time. Philomena was so knowledgeable with every single question concern. Other things I had going on. Rescheduling my filler because of my dental appointment. I had a amazing experience and she was gentle I felt nothing. I can't wait to get my lips done. Also too see my before and afters.
Google
4.0/5
Oct 20, 2021
Google Ideal Image Stamford
I had a bad experience with coolsculpting and rose reached out to me to what could be done. That was good customer service. I'm scheduled for a follow in 3 weeks hence the 4 stars. I will rewrite the review then.
Google
5.0/5
Oct 18, 2021
Google Ideal Image Stamford
Great front desk staff, manager was attentive and helpful
Google
5.0/5
Oct 14, 2021
Google Ideal Image Stamford
Very professional
Google
1.0/5
Oct 14, 2021
Google Ideal Image Stamford
I went there for cool sculpting And was told to wait for the results expecting results. I wasted over $4000 now down the drain I see no results. This was an complete waste of money and money. I called to ask if there's anything that can be done about this and they told me no. So if you're thinking more cool sculpting RUNAWAY as fast as you can it's just a gimmick a marketing gimme to drain your money!!!!
Google
5.0/5
Oct 13, 2021
Google Ideal Image Stamford
Staff was very pleasant and helpful Alisa the APRN was awesome and professional she explained all I need to know
Google
5.0/5
Oct 8, 2021
Google Ideal Image Stamford
Amazing my nurse was great
Google
5.0/5
Sep 30, 2021
Google Ideal Image Stamford
I had a very good experience at Ideal Image. Everyone was very professional and the place was nice and clean. I had a little Botox done on my forehead and am very pleased with my results. Would definitely recommend this place.
Google
5.0/5
Sep 30, 2021
Google Ideal Image Stamford
Visited the office for the first time and I had a great experience with the staff. Rose was delightful she suggested a few services that I wasn’t aware of and will I definitely consider I recommend.
Google
5.0/5
Sep 30, 2021
Google Ideal Image Stamford
I just got my service done at this Stamford location a few days ago and I couldn't be more please with management. The manager lady was super helpful and welcoming and very patience. I was having issues with the front desk customer service girl and the manager came in and made my experience very delightful and took care of my scheduling & payment issues and the nurse did a great job. I will definitely come back.
Google
5.0/5
Sep 29, 2021
Google Ideal Image Stamford
Nice and clean
Google
1.0/5
Sep 20, 2021
Google Ideal Image Stamford
I would not recommend Ideal Image in Stamford, CT for laser hair removal. It is nearly impossible to get an appointment if you do not make all your appointments 3-6 months in advance. If you ever need to change an appointment, there will likely be 0 options available in the coming 6 weeks. I also had an experience where one of practitioners only treated my right leg and not my left leg. Recently, whenever I have called, my calls have been ignored and it has been difficult to get in touch with the corporate office. The only redeeming quality is that the main laser practitioner that I see, Filomena, is super friendly and my service has always been smooth when she has been the one to treat me. Considering I am paying thousands of dollars for this service, the customer support and ability to schedule appointments is lacking.
Google
5.0/5
Sep 10, 2021
Google Ideal Image Stamford
Excellent!
Google
3.0/5
Aug 23, 2021
Google Ideal Image Stamford
Editing my review now that I’ve made my third visit to this location. My provider for laser this weekend was super friendly, informative, and efficient. I very much liked being treated by her. I would like to say though that scheduling is a nightmare and employees seem spread too thin. My appointment was abruptly moved without prior notice, as an employee quit without warning. I feel that they likely left due to the workload or other issues with this business. Please provide more staffing and perhaps pause accepting new clients so that you can better serve your customers. I’ve never been able to reschedule an appointment at this location, and I always book my next two sessions in advance just so I can get onto the calendar, otherwise the schedule is jam packed. If the customer is responsible for ensuring they complete their treatments in the allotted time, but the business is unable to meet customer needs regarding scheduling, then what? I’ve had concerns over paying for my laser in one lump sum, about maybe not being able to complete all of my treatments within the 16 month window due to scheduling availability. This was a major purchase for me, so it’s a bit frustrating to say the least, to have to worry that perhaps it was a mistake.
Google
5.0/5
Aug 19, 2021
Google Ideal Image Stamford
Amazing experience! My technician was extremely patient, knowledgeable and walked me through each step of the way. Anyone visiting the Stamford location she definitely request Adriana she’s the best!
Google
1.0/5
Aug 13, 2021
Google Ideal Image Stamford
No one at the Stamford location communicates with one another. Every time I go in (I see the same 2 nurses) I’m either asked what I want to do today (as if they don’t have charts to see what’s already been done and what there’s left to do) or told that whoever scheduled my time slot shouldn’t have booked for that long a time. I started my treatment (10 cool sculpting cycles + my free cool tone session) in April/May 2021 and I won’t be done with my last treatment until OCTOBER 2021, when I was told I could have results by summer. Ive had to reschedule almost every single appointment of mine because the staff is incompetent. Too add to that, I haven’t seen any results and was told “Aw, man really” by one staff and “well you might have to buy more cycles to have results” after telling me I have low fat content on my stomach. Makes no sense.
Google
5.0/5
Aug 2, 2021
Google Ideal Image Stamford
Katelyn Jones was super informative. She took the time to really walk me through the whole process. She showed me before and after pictures. Ms, Jones was very patience with me and was able to help me navigate to signing system.
Google
3.0/5
Jul 23, 2021
Google Ideal Image Stamford
Tammy was great! Was disappointed to learn that after I paid $1200 I wouldn’t be getting services until 2 1/2 months later.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Stamford
Adriana was amazing. She was professional and quick. 100% would recommend.
Google
5.0/5
Jul 20, 2021
Google Ideal Image Stamford
Best Service Shikeda is very helpful thank you
Google
1.0/5
Jul 14, 2021
Google Ideal Image Stamford
I met with a consultant virtually to discuss what they could do to improve my bags/dark circles under my eyes. She let me know that the best but most risky way is filler, but Ideal Image cannot do that treatment (which is fine). She told me that I should start with botox and filler in my crows feet area and that will stretch the skin under my eyes. We decided to just start with botox because I have a photoshoot Friday. When I talked to the clinician at Ideal Image she told me Botox won't help me at all, especially where they could place it. I don't care who is right, the consultant or the clinician, but what I care about is the experience as a customer. I was so disappointed and no longer trusted anyone who was supposed to be helping me. Next time, I'll go to a real doctor and not sure middle-of-the-mall botox-party scam.
Google
5.0/5
Jul 12, 2021
Google Ideal Image Stamford
Everyone was very thorough and professional.
Google
5.0/5
Jul 10, 2021
Google Ideal Image Stamford
Tammy has been wonderful as a service provider. I won’t go to anyone else. She listens to all my concerns, answers all my questions, and checks in with me constantly. She also makes sure to read my body language to make sure I’m comfortable depending on the service. I will be a lifetime customer as long as she’s there. I wish all nurses had her demeanor.
Google
1.0/5
Jul 5, 2021
Google Ideal Image Stamford
First and foremost— the front reception staff was super nice and I felt welcomed for my first visit at this location. I have been attending Ideal Image since 2016. This is the 4th location I have been to due to frequent moving with being military and attending grad school. This location is by far the WORST experience I have had at an Ideal Image. I’m not one to complain, as I usually brush things off as I do not like confrontation. Long story short— the nurse had zero patient/customer manners. She was very rude and belittling. Again I’m not one to complain or leave a bad review— but asking if I know that there was a copay (which I did as I’ve been doing the lifetime treatments) and then asked if I had it—I was floored, as I thought that was beyond rude. I have never had any payment issues in the past so it was totally unwarranted. There were other things said, but I’ll leave it at that and that I left in tears. Again I have been doing these treatments since 2016 in different locations across the US (VA, CO, and TX) through each season of the year and I’ve never had the issues/experience I had today. I will gladly drive further, than the 90 mins I drove today, to another Ideal Image to avoid another encounter at this location. Treat people with dignity and respect.
Google
5.0/5
Jun 5, 2021
Google Ideal Image Stamford
The staff at the Stamford ideal Image are wonderful. The nurse practitioner, Filomena makes sure your experience is comfortable no matter what procedure you are having. She is so smart and very professional. Luis from the Stamford location is so hard working and helpful. No matter how busy he was he always made sure to get back to me. He is very consistent, professional, knowledgeable, and clear. Overall, I highly recommend coming to this location.
Google
4.0/5
Jun 3, 2021
Google Ideal Image Stamford
Overall pleasant experience
Google
5.0/5
Jun 2, 2021
Google Ideal Image Stamford
The nurse was very professional and informative. The front desk staff was pleasant.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Stamford
There was a scheduling snag, where my appt was cancelled but no one notified me but the staff was able to rectify the issue and follow through with my treatments today.
Google
1.0/5
May 29, 2021
Google Ideal Image Stamford
This place is a total ripoff and is very sketchy. They never mentioned the refund policy, until it was too late. Not only do they charge an insane amount of money for their services, they trick their clients into buying more and more without letting them have a refund. The customer service was awful and not understanding at all. Truly an awful experience.
Google
5.0/5
May 26, 2021
Google Ideal Image Stamford
The tech was great! She was funny and made me feel comfortable. She communicated well what to expect and gave me cream to use later in the day in case of pain or irritation.
Google
5.0/5
May 21, 2021
Google Ideal Image Stamford
It was awesome. Very understanding. Lots of patience. Clean and organized. Knowledgeable.
Google
5.0/5
May 20, 2021
Google Ideal Image Stamford
I take the train from Manhattan to get my laser hair removal here, and the experience is great every time! I had horrible anxiety going in to my first appointment and Tami is THE BEST at helping you remember to breathe or giving you a break if you need a second. She works super quickly and is in total control of the appointment - if you have any doubts about the process I highly recommend seeing her! The staff at the front desk is also really friendly every time I come in:)
Google
1.0/5
May 13, 2021
Google Ideal Image Stamford
Very unprofessional
Google
5.0/5
May 12, 2021
Google Ideal Image Stamford
I am so happy with my results thus far, the facility is always clean and the staff is extremely knowledgeable and professional. I feel very safe with their level of expertise. Also, Shai at the front desk is always on it, there is nothing that she cannot fix. She really is amazing and runs a tight ship
Google
1.0/5
May 11, 2021
Google Ideal Image Stamford
I have been going 4 for time for my treatment Hair laser remove I don't see any result when I was speaking to the nurse she said to me I don't know,i bay so much money for this treatment and I'm not gain any answer for my question I try to find customer service number nobody give it to me our no one answer the phone,
Google
5.0/5
May 8, 2021
Google Ideal Image Stamford
Friendly, knowledgeable staff My thanks and gratitude to the staff at Ideal Image of Stamford, I'm truly looking forward to my next visit❣
Google
5.0/5
May 6, 2021
Google Ideal Image Stamford
Been going to this place over a year and never thought to leave a review because I never left this place feeling completely satisfied ( my review would not have been 5 stars). I was a transfer client from Memphis where I started my laser procedures, and the Memphis location was amazing! Transferring to this location last year with the staff and how they made me feel was disappointing..... however this place has a new lease on life! Shy is very sweet, she’s always helpful when scheduling my apps and making sure I see the best nurses. She even updates me if there have been changes to my scheduled/ my nurse schedule. Luis the receptionist is great! He is sweet, friendly, and warm welcoming! The nurse that I saw Alexandra was the best person to laser me there! She didn’t just go thru the motions and do the check the box exercise, she asked me questions! She was able to uncover my needs and did something different than the other nurses. I left that appointment feeling like wow, that was the best appointment ever! It sucks that my treatments are coming to an end, bc I feel like my results would be different or further along if I was seeing her from the beginning! She’s great! I would recommend this place for laser.
Google
5.0/5
May 6, 2021
Google Ideal Image Stamford
The staff at the Stamford ideal Image are wonderful. The nurse practitioner Filomena is amazing, caring and so knowledgeable with what was best for my lip filler. Thank you so much.