The only ideal image I will come to in Gainesville, the staff is AMAZING & super sweet !

Yalori was amazing. I had a great experience. Highly recommend her.

Anna Medina is amazing! She was literally a saint. She was so patient with my treatment and made me feel so safe.

Great Service! Received Ultherapy again today. I've had multiple treatments at different locations and this was by far the best experience.

The staff at ideal image was professional from the start to the finish. As receiving my treatment they were very thorough with instructions and constantly asking if I were OK and comfortable which made me feel very comfortable and relaxed during my procedure . I Definitely will be back for a future treatments and looking forward to my results thank you again ladies at ideal image Gainesville for all of your assistance professionalism and guidance.

It was wonderful. Jennifer was very informative.

ATTENTION TO WHAT YOU SIGN OR NOT!! I have an awful experience with Ideal Image service, consultation, and customer service. I wanted to leave a review for such a terrible company to help others to avoid what happened to me. Let me explain my terrible experience with Ideal Image corporation in detail. I wanted to do Layer hair removal with Ideal Image. At the begging, I called them for consultation and the consulter told me about the price of full body package and what parts would be covered. After that, she explained about how I can get the loan for my payments and sent a loan contract to sign. Also, she made my first appointment on the phone. Later, she sent a DocuSign document regarding my hair removal contract by email, which I NEVER opened and signed. At the appointment, I realized there is something wrong with what the consulter told me about my package and price. The new packages, which I was told on the appointment day, only included half of parts of what the consulter told me and if I wanted to include the rest in my package, I needed to pay $3000 more! So, I asked them to cancel my appointment to see what is going wrong with my contract and I also requested to make a copy of my original contact. Then, I was given a copy of a contract with my information included but I NEVER SIGNED THE CONTRACT. There was some else initial and signature on the contract!!!!! I called their miserable consumer service to provide an explanation about WHO SIGNED MY CONTRACT!! The customer service had NO EXPLANATION about that. They hung up the phone! After several calls, they promised to call me back with an explanation but after 30 DYAS, no one is responsible about who signed my contract!! I have talked with my attorney, and I am going to sue Ideal Image corporation for their illegal action! DO NOT TRUST them and make aware anyone, who wants to use their services, about such awful company!

The practitioners here work very hard and know their stuff. However, the front desk personnel make the entire experience miserable. They have been very unprofessional to me several times, and never seem to know details of my account. There were times I would have had to pay extra for services I already paid for if I hadn’t stood up for myself and inquired the details. It’s very sad that these nurse practitioners are trying so hard to provide excellent service when they are working against a company that doesn’t value their customers the way they should. Ideal image as a brand should make an effort to focus on customer service excellence and training their desk staff to be more professional and welcoming. I will not be returning to ideal image. I would rather pay more than be treated as an expendable, and valued asset.

Marcia was so fantastic! She was polite and of course attentive. She answered all of my questions and made sure I was taken care of. I always have a pleasant experience at Ideal Image. Thank you!

My consultant was awesome!! Very thorough and easy to talk to

Very pleasant

Staff is always kind and makes you feel comfortable.

Sam, you are just the perfect person I needed to help me with my treatment. She is the best! Sam made sure I was comfortable through the whole process. Gave me different after-treatment options to try. I’ve struggled with my past treatments but this particular treatment with her was almost painless and comforting. Thank you Sam!

Great place! Highly recommended. I have been coming here for the last 10 years. Very professional and they really care not to hurt you. I saw Sam and she is awesome 🙌👌

Friendly welcome, Marcia was very informative and guided me through my first session well.

Excellent experience from start to finish. Anna was so professional and made me feel so comfortable during my visit. The staff up front was also very welcoming.

The consultant, Melissa McKenna was easy-going and informative. She was patient with me while having technical difficulties and made sure all my questions were answered.

Treated like common garbage.

The consult was amazing. I definitely will book soon

Anna was fantastic! Quick easy and great service always.

You would find some rude staff overthere! I called and the automatic system offers “Spanish” but when someone answered in English, I asked for the Spanish one AND SHE ASKED ME with a rude “IN REGARD OF WHAT” !, instead.

Anna in Gainesville was amazing!!! She was very upfront about the procedure and made sure I was as comfortable I could be. I would highly recommend her (it's too early for me to comment on the actual procedure, as this was just my first appointment).

Terrible. I paid a lot of money up front for a treatment that I had to book there months in advance. Not once did they say it was only a consultation and the communication is terrible. Because not only did I pay for and wait three months for nothing. Nobody mentioned to me in three months that I would need a dr note before treatment. Perhaps before taking people's money. They should consult and go over this first. I am trying to get a refund now. I do not recommend unless Ideal Image better organizes their practices.

This place is awesome. I had Anna as my provider and she was absolutely wonderful. She took the time to answer all of my questions and concerns and took her time doing my treatment. I will definitely be back and can’t wait to do other treatments here.

It’s hard to get an appointment. When you do get one and wait months for it they cancel it. Love that I’m paying for a service that I am not receiving. I have had multiple problems with this place. No one seems to care about the patron, only the money. I will look elsewhere in the future.

Sam was my ARNP for my laser hair removal. She was excellent, patient and gentle. She was very informative and I will request her next time.

This was such a wonderful first time experience for me!! My provider was Stephanie and she was so sweet, helpful and made me feel really comfortable!:)

I’m not the type to leave reviews but I had a great time at Ideal Image. Genevieve is an amazing person! She pays attention to details, and there is no dull moment with her as she’s friendly and engaging thereby making the time go by fast!

Mody talked to fast that virtual my session. She made me feel it was all about money

The whole process was extremely smooth. The rep who set me up was knowledgeable and professional. I was fully informed and prepared for my first visit. The facility was spotless and reception was friendly and wonderful. The technician was the best part. She was fantastic, informative, professional. I was comfortable the whole time and feel secure with her. I am looking forward to my next visit!

as a first timer i was a little nervous, Ana was very knowledgeable in answering my questions and putting me at ease. She is also very personable and understanding of women sensitivities. Thank you Ideal Image. Great First Experience

Best customer service

The procedure, is not for people with fab like me 148 lb. you have to be very skinny with hardly any fab, so no, even though the girls are very nice and helpful this is something I wouldn't recommend for what I expend not worthy.

Mrs. Susan is a life saver! She helped me in anyway possible to make sure I got what I needed done! She's an amazing women! Thank you agakn

Awesome staff, knowledgeable, friendly and always on time so far with my appointments

Stephanie is great!

Genevieve was amazing and I get to see her next appt too! Thanks for having such great employees and making customers feel so relaxed.

Stephanie is wonderful! She is patient, kind, and knowledgeable. I appreciate the care she takes in her treatments and I look forward to seeing her!

It was ok the Nurse was friendly and professional she knows her things and the procedure was over before I know it

I met with the PA in Gainesville, very kind, gave me all the information I needed. Very pleased with service!

Great service, clean and convenient location! Stephanie was amazing and so professional and caring! I will most definitely refer all of my friends!

Thank you Gretchen for a professional experience. The staff at Ideal Image in Gainesville are excellent! The office is clean and well organized

I had laser hair removal with Genevieve. She was super kind and patient with me. This was my first treatment and she explained everything so well.

Friendly, clean and fast!

Everyone at the Gainesville, FL location is so sweet and helpful! Shoutout to Robin & Gloria they are the sweetest!!! Thank you! ☺️

I had an incredible experience at Ideal Image. The staff was so friendly and helpful!

The staff was really nice. But I have gotten Botox injections in the past and I had never bled or bruised as much as I did that day. Also, the Botox injected does not feel like normal Botox. It feels somewhat weakened. Diluted in some way. Very disappointed with the results. If it wasn’t because the ladies that work there were nice I would give a much lower score. It is unfortunate but true.

Alana is hands down THE BEST LHR professional I have had yet!! I cannot speak highly enough of her work. She also made me feel so comfortable in a very “uncomfortable” setting. Give that woman a raise!

Staff was nice but not a good experience. Room was messy and cluttered and not clean.

I am well taken care of at my treatment appts. BUT the hard sell and promises of the sales person did not leave me with a positive view of ideal image as a company. I had stated scheduling restrictions prior to signing contract, promises made in phone calls w sales person and not fulfilled once contract signed and appts created. I was not allowed out of my contract despite my explaining situation multiple times to multiple people. It was a very negative experience. UPDATE 5 MONTHS INTO CONTRACT.....no change to my critique of Ideal Image as a company BUT the treatment staff is very professional, courteous and welcoming. Provider Genevieve does stand out as having an exemplary bedside manner and commitment to customer service! If I have future laser removal I will seek out a different company but have had only excellent care from their providers

The staff is always extremely welcoming and kind. I have had multiple nurses treat me and each of them were professional and made me feel comfortable. The actual laser hair removal I have had done is AMAZING, I love not having to worry about shaving and how smooth the areas are!

Very nice

Stephanie was super professional and made me feel very comfortable. Everything was set up before my appointment, so there was zero wait time. She also went over everything I needed to know for my post appointment expectations and answered any questions I had.

First visit at Ideal Image and was seen by Stephanie. She was very informative, professional, and reassuring. I left with no unanswered questions and I felt comfortable with her. She definitely made the experience great and I highly recommend booking with her.

Friendly staff and comfortable environment

Genevieve is great! She makes laser a breeze and is so sweet and friendly. I love having conversation with her and she takes care of me during and after treatment. Thanks!!

Fabulous- as always. Very pleased with the product and customer service

My nurses have all been very kind and worked with me to minimize the pain. I am on my sixth treatment now and I am really starting to love the results.

ask for Genevieve when u go! She was incredible. I had a great experience both times but Genevieve rlly elevated my experience. She was so patient and understanding of my pain level. She even made me laugh to distract me from the pain. Cannot say enough good things ab her:)

Brittany is fantastic for laser hair removal. Very professional, friendly, efficient, and made me feel super comfortable!

First LHR treatment and it was amazing!!! So glad I came here 🙂 thank you Brittany for making it such a breeze!!

I’m almost done with my treatments and they have been amazing! The results are just what I wanted. Sandy was perfect so fast and distracted me from the pain!

Thank you Sandy for a great experience with my laser hair removal appointment!

Sandy is phenomenal...very professional and kind. Always checking up on me to make sure i was doing ok. I would highly recommend her. Thank you Sandy....

Sandy did a great job of telling me what she was doing each step of the way. She was very clean, changing her gloves and making sure the use clean tools between areas. She really tried to finish up my appointment as efficiently as possible so I could make a meeting on time!

Sandy is great! She is super helpful and friendly. She was incredibly patience and knowledgeable about the procedures as well as after care.

Sandy was amazing! Very friendly and did a great job.

Very good service ! Jennifer 😊

Stephanie was amazing she did everything to perfection !! The business itself is very clean and profession I recommended this place to everyone

Yesterday was my second laser session at the Gainesville location. My practitioner, Genevieve, was incredible. I was worried about the pain, and she helped me through it and gave me helpful tips on how to help the pain next time. This was the best experience I’ve had to far!

always very helpful and accommodating with appointments and they nurses are always very kind and they care that you are getting good results with the treatment

Sandra D was very professional and I loved working with her.

Staff very attentive. I had cool sculpting. Very professional and privacy respected. I was informed of all aspects of the procedure. Also post procedure information given. It went well with no pain. I have had no post procedure pain. I will follow up with my results. I have to have a second round. I had my inner thighs done. I highly recommend this place.

Stephanie was Amazing!!! Very professional, sanitary, and engaging. During my laser hair remover she took her time ensuring I was comfortable and maintained great conversation! Thank you so much for making me feel beautiful!!

Stephanie is amazing and very methodical I really appreciate that.

I went to Ideal Image for laser hair removal and Botox. It’s something I wanted to do for a long time and I am so glad I finally set up the appointment! I cannot believe I waited so long to treat myself!! Everything from beginning to end was simple, easy, and better than I imagined. Everyone I interacted with was professional and knowledgeable. Bailey consulted with me via zoom and explained the process. When I had a question the next day I emailed her and even though it was her day off she still responded. That’s above and beyond. Stephanie administered both treatments. She was detailed, thorough, and took her time to make me feel comfortable and make sure I had an understanding of pre and post treatment information. She made me feel completely at ease and was even fun to chat with as she was doing the Lord’s work. I imagined the laser treatment would be painful. It was, at worst, “spicy” but only in certain areas. It was pretty much painless and much faster than I expected. 10/10 highly recommend

It was much better than expected. Hala was excellent! She made me feel very comfortable and did an awesome job explaining everything.

She was very pushy and then turns out I was not a candidate for the procedure she was in a rush

There was quite a bit confusion with my account with you all but it was taken care of in a professional and respective manner. Everyone was definitely courteous. It was nice and clean and definitely welcoming.

I had posted a negative review because of difficulties I had with scheduling, however I am updating my review because the company reached out to me quickly and has been so helpful with getting my problem resolved.

Did my first round of cool sculpting today. Not only was everyone extremely professional, they made the whole experience comfortable and enjoyable. Will be back!

Heather was amazing with my laser treatment! She made me feel so comfortable and did a great job!

Avoid if you can! Manager/sales associates only care about money and not about the patient. Never experienced this at other location.

Heather was AMAZING! Even though she went over everything very thoroughly nothing prepared me for the discomfort. I will be back on the 21st ready to go! The entire staff were professional and helpful. Overall great experience, I look forward to seeing what happens in the next six months! Thank you Ideal Image Gainesville! You guys ROCK!! Marianne V.

Employees are great but there are flaws with the contracts. It was explained to me that while pregnant and breastfeeding my contract would be paused. However when I finished breastfeeding I made an appointment and had to pay for a touch up session. They said it was outside of the reasonable time that can be allowed for breastfeeding. Who gets to decide that? I also called throughout and kept them posted and they assured me I could come and complete my sessions when I was done breastfeeding. Thankfully the manager was kind and gave me a discount.

Very nice staff! Showed up late, but they still did what they could. Very professional, very thorough.

Excellent

Avoid them, or at least shop around. You shouldn't need to sign a contract for 9 appointments to get LHR and you can find the same service for much less money and without a contract commitment. Many people do not need this many appointments. I went with another provider and I am so happy with my results and I don't have to deal with high pressure and manipulative sales techniques. I still cannot escape the spam emails and text messages 6 months after choosing another company.

I always have a pleasant experience when I see Stephanie! She is so sweet and doesn't rush me through the session when I'm feeling pain!

Nurse Practitioner Stephanie did an amazing job on my filler. Quick and efficient, good quality work. Very personable. Highly recommend.

This isn’t the first time I’ve gotten injections from ideal image but it’s my first time I’ve gotten them from injector Hala, she is absolutely amazing!!! She was very diligent with her work and she corrected previous filler. You see that she is very serious about her work and wants you to walk out looking your best while using safe practice. Overall the best experience.

My first experience was positive with Stephanie, but my second treatment for hair removal was excruciatingly painful, I left with red, inflamed skin that later sloughed off and hurt for days. During that treatment, I had told her it was too painful to which said that it will get worse with each treatment. I have to continually request that she not be my technician. Third treatment was with a different person and a completely different experience, no red inflammation and no skin falling off. Now I have paid a lot of money for these treatments and I hope to complete them, but at this point I am traumatized and scared that these technicians will not listen to me when I tell them it's too painful. I am not sure I would recommend this place. Its your body so don't let someone disrespect your body especially when you are dropping a lot of money for these treatments. 2 stars because there has been some noticeable hair reduction, but not enough to justify frying my skin.

Heather was VERY cautious because I have several health issues and she did a fantastic job!

Amazing! Stephanie listened to what i wanted and made it happen. Happy with my results

Chose laser hair removal, exceptional service and results. 10/10

Had a bad experience at another med spa, gave ideal image a try and was not disappointed. They went above and beyond throughout the entire process. They made sure my sessions were spaced out and performed properly to ensure the best results. I highly recommend this location. 🌟🌟🌟🌟🌟

Stephanie was so thorough, sweet, and kind. Finally! After a lot of different providers I found the sweetest tech, and sadly it was my last session. Will definitely be asking for Steph for my next areas. Thanks!

The staff was wonderful, very professional. Explained each step as we went along. I recommend the Gainesville location to everyone!!!!

Very thorough and professional. They make you feel very comfortable and are very knowledgeable.