Gainesville

5236 Southwest 34th Street
Shoppes Of Williston
Gainesville, Florida 32608
352-364-4461

Current Promotions

Monday 08:00am - 06:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image Laser Hair Removal of Gainesville. Home of the Florida Gators, Ideal Image of Gainesville is a state of the art laser hair removal clinic conveniently located immediately off of I-75 and Williston Road, inside of the Publix Plaza.

Ideal Image in Gainesville is located in the Publix Shopping Center at the corner of SW 34th Street & Williston Road. We are the 3rd store on the left side when facing Publix.

4.5/5
4.5 /5
257 Reviews

Google
5.0/5
Jun 15, 2022
Google Ideal Image Gainesville
The only ideal image I will come to in Gainesville, the staff is AMAZING & super sweet !
Google
5.0/5
Jun 10, 2022
Google Ideal Image Gainesville
Yalori was amazing. I had a great experience. Highly recommend her.
Google
5.0/5
Jun 9, 2022
Google Ideal Image Gainesville
Anna Medina is amazing! She was literally a saint. She was so patient with my treatment and made me feel so safe.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Gainesville
Great Service! Received Ultherapy again today. I've had multiple treatments at different locations and this was by far the best experience.
Google
5.0/5
Jun 7, 2022
Google Ideal Image Gainesville
The staff at ideal image was professional from the start to the finish. As receiving my treatment they were very thorough with instructions and constantly asking if I were OK and comfortable which made me feel very comfortable and relaxed during my procedure . I Definitely will be back for a future treatments and looking forward to my results thank you again ladies at ideal image Gainesville for all of your assistance professionalism and guidance.
Google
5.0/5
Jun 7, 2022
Google Ideal Image Gainesville
It was wonderful. Jennifer was very informative.
Google
1.0/5
May 31, 2022
Google Ideal Image Gainesville
ATTENTION TO WHAT YOU SIGN OR NOT!! I have an awful experience with Ideal Image service, consultation, and customer service. I wanted to leave a review for such a terrible company to help others to avoid what happened to me. Let me explain my terrible experience with Ideal Image corporation in detail. I wanted to do Layer hair removal with Ideal Image. At the begging, I called them for consultation and the consulter told me about the price of full body package and what parts would be covered. After that, she explained about how I can get the loan for my payments and sent a loan contract to sign. Also, she made my first appointment on the phone. Later, she sent a DocuSign document regarding my hair removal contract by email, which I NEVER opened and signed. At the appointment, I realized there is something wrong with what the consulter told me about my package and price. The new packages, which I was told on the appointment day, only included half of parts of what the consulter told me and if I wanted to include the rest in my package, I needed to pay $3000 more! So, I asked them to cancel my appointment to see what is going wrong with my contract and I also requested to make a copy of my original contact. Then, I was given a copy of a contract with my information included but I NEVER SIGNED THE CONTRACT. There was some else initial and signature on the contract!!!!! I called their miserable consumer service to provide an explanation about WHO SIGNED MY CONTRACT!! The customer service had NO EXPLANATION about that. They hung up the phone! After several calls, they promised to call me back with an explanation but after 30 DYAS, no one is responsible about who signed my contract!! I have talked with my attorney, and I am going to sue Ideal Image corporation for their illegal action! DO NOT TRUST them and make aware anyone, who wants to use their services, about such awful company!
Google
1.0/5
May 25, 2022
Google Ideal Image Gainesville
The practitioners here work very hard and know their stuff. However, the front desk personnel make the entire experience miserable. They have been very unprofessional to me several times, and never seem to know details of my account. There were times I would have had to pay extra for services I already paid for if I hadn’t stood up for myself and inquired the details. It’s very sad that these nurse practitioners are trying so hard to provide excellent service when they are working against a company that doesn’t value their customers the way they should. Ideal image as a brand should make an effort to focus on customer service excellence and training their desk staff to be more professional and welcoming. I will not be returning to ideal image. I would rather pay more than be treated as an expendable, and valued asset.
Google
5.0/5
May 25, 2022
Google Ideal Image Gainesville
Marcia was so fantastic! She was polite and of course attentive. She answered all of my questions and made sure I was taken care of. I always have a pleasant experience at Ideal Image. Thank you!
Google
5.0/5
May 24, 2022
Google Ideal Image Gainesville
My consultant was awesome!! Very thorough and easy to talk to
Google
5.0/5
May 23, 2022
Google Ideal Image Gainesville
Very pleasant
Google
5.0/5
May 22, 2022
Google Ideal Image Gainesville
Staff is always kind and makes you feel comfortable.
Google
5.0/5
May 21, 2022
Google Ideal Image Gainesville
Sam, you are just the perfect person I needed to help me with my treatment. She is the best! Sam made sure I was comfortable through the whole process. Gave me different after-treatment options to try. I’ve struggled with my past treatments but this particular treatment with her was almost painless and comforting. Thank you Sam!
Google
5.0/5
May 21, 2022
Google Ideal Image Gainesville
Great place! Highly recommended. I have been coming here for the last 10 years. Very professional and they really care not to hurt you. I saw Sam and she is awesome 🙌👌
Google
5.0/5
May 18, 2022
Google Ideal Image Gainesville
Friendly welcome, Marcia was very informative and guided me through my first session well.
Google
5.0/5
May 17, 2022
Google Ideal Image Gainesville
Excellent experience from start to finish. Anna was so professional and made me feel so comfortable during my visit. The staff up front was also very welcoming.
Google
5.0/5
May 12, 2022
Google Ideal Image Gainesville
The consultant, Melissa McKenna was easy-going and informative. She was patient with me while having technical difficulties and made sure all my questions were answered.
Google
1.0/5
May 4, 2022
Google Ideal Image Gainesville
Treated like common garbage.
Google
5.0/5
May 2, 2022
Google Ideal Image Gainesville
The consult was amazing. I definitely will book soon
Google
5.0/5
Apr 30, 2022
Google Ideal Image Gainesville
Anna was fantastic! Quick easy and great service always.
Google
1.0/5
Apr 28, 2022
Google Ideal Image Gainesville
You would find some rude staff overthere! I called and the automatic system offers “Spanish” but when someone answered in English, I asked for the Spanish one AND SHE ASKED ME with a rude “IN REGARD OF WHAT” !, instead.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Gainesville
Anna in Gainesville was amazing!!! She was very upfront about the procedure and made sure I was as comfortable I could be. I would highly recommend her (it's too early for me to comment on the actual procedure, as this was just my first appointment).
Google
1.0/5
Apr 19, 2022
Google Ideal Image Gainesville
Terrible. I paid a lot of money up front for a treatment that I had to book there months in advance. Not once did they say it was only a consultation and the communication is terrible. Because not only did I pay for and wait three months for nothing. Nobody mentioned to me in three months that I would need a dr note before treatment. Perhaps before taking people's money. They should consult and go over this first. I am trying to get a refund now. I do not recommend unless Ideal Image better organizes their practices.
Google
5.0/5
Apr 13, 2022
Google Ideal Image Gainesville
This place is awesome. I had Anna as my provider and she was absolutely wonderful. She took the time to answer all of my questions and concerns and took her time doing my treatment. I will definitely be back and can’t wait to do other treatments here.
Google
3.0/5
Apr 4, 2022
Google Ideal Image Gainesville
It’s hard to get an appointment. When you do get one and wait months for it they cancel it. Love that I’m paying for a service that I am not receiving. I have had multiple problems with this place. No one seems to care about the patron, only the money. I will look elsewhere in the future.
Google
5.0/5
Apr 1, 2022
Google Ideal Image Gainesville
Sam was my ARNP for my laser hair removal. She was excellent, patient and gentle. She was very informative and I will request her next time.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Gainesville
This was such a wonderful first time experience for me!! My provider was Stephanie and she was so sweet, helpful and made me feel really comfortable!:)
Google
5.0/5
Mar 23, 2022
Google Ideal Image Gainesville
I’m not the type to leave reviews but I had a great time at Ideal Image. Genevieve is an amazing person! She pays attention to details, and there is no dull moment with her as she’s friendly and engaging thereby making the time go by fast!
Google
3.0/5
Mar 21, 2022
Google Ideal Image Gainesville
Mody talked to fast that virtual my session. She made me feel it was all about money
Google
5.0/5
Mar 17, 2022
Google Ideal Image Gainesville
The whole process was extremely smooth. The rep who set me up was knowledgeable and professional. I was fully informed and prepared for my first visit. The facility was spotless and reception was friendly and wonderful. The technician was the best part. She was fantastic, informative, professional. I was comfortable the whole time and feel secure with her. I am looking forward to my next visit!
Google
5.0/5
Mar 4, 2022
Google Ideal Image Gainesville
as a first timer i was a little nervous, Ana was very knowledgeable in answering my questions and putting me at ease. She is also very personable and understanding of women sensitivities. Thank you Ideal Image. Great First Experience
Google
5.0/5
Mar 1, 2022
Google Ideal Image Gainesville
Best customer service
Google
5.0/5
Feb 23, 2022
Google Ideal Image Gainesville
The procedure, is not for people with fab like me 148 lb. you have to be very skinny with hardly any fab, so no, even though the girls are very nice and helpful this is something I wouldn't recommend for what I expend not worthy.
Google
5.0/5
Feb 18, 2022
Google Ideal Image Gainesville
Mrs. Susan is a life saver! She helped me in anyway possible to make sure I got what I needed done! She's an amazing women! Thank you agakn
Google
5.0/5
Feb 12, 2022
Google Ideal Image Gainesville
Awesome staff, knowledgeable, friendly and always on time so far with my appointments
Google
5.0/5
Feb 4, 2022
Google Ideal Image Gainesville
Stephanie is great!
Google
3.0/5
Feb 2, 2022
Google Ideal Image Gainesville
Google
5.0/5
Jan 28, 2022
Google Ideal Image Gainesville
Genevieve was amazing and I get to see her next appt too! Thanks for having such great employees and making customers feel so relaxed.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Gainesville
Stephanie is wonderful! She is patient, kind, and knowledgeable. I appreciate the care she takes in her treatments and I look forward to seeing her!
Google
5.0/5
Jan 24, 2022
Google Ideal Image Gainesville
It was ok the Nurse was friendly and professional she knows her things and the procedure was over before I know it
Google
5.0/5
Jan 20, 2022
Google Ideal Image Gainesville
I met with the PA in Gainesville, very kind, gave me all the information I needed. Very pleased with service!
Google
5.0/5
Jan 17, 2022
Google Ideal Image Gainesville
Great service, clean and convenient location! Stephanie was amazing and so professional and caring! I will most definitely refer all of my friends!
Google
5.0/5
Jan 17, 2022
Google Ideal Image Gainesville
Thank you Gretchen for a professional experience. The staff at Ideal Image in Gainesville are excellent! The office is clean and well organized
Google
5.0/5
Jan 17, 2022
Google Ideal Image Gainesville
I had laser hair removal with Genevieve. She was super kind and patient with me. This was my first treatment and she explained everything so well.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Gainesville
Friendly, clean and fast!
Google
5.0/5
Jan 14, 2022
Google Ideal Image Gainesville
Everyone at the Gainesville, FL location is so sweet and helpful! Shoutout to Robin & Gloria they are the sweetest!!! Thank you! ☺️
Google
5.0/5
Jan 13, 2022
Google Ideal Image Gainesville
I had an incredible experience at Ideal Image. The staff was so friendly and helpful!
Google
3.0/5
Jan 12, 2022
Google Ideal Image Gainesville
The staff was really nice. But I have gotten Botox injections in the past and I had never bled or bruised as much as I did that day. Also, the Botox injected does not feel like normal Botox. It feels somewhat weakened. Diluted in some way. Very disappointed with the results. If it wasn’t because the ladies that work there were nice I would give a much lower score. It is unfortunate but true.
Google
5.0/5
Jan 11, 2022
Google Ideal Image Gainesville
Alana is hands down THE BEST LHR professional I have had yet!! I cannot speak highly enough of her work. She also made me feel so comfortable in a very “uncomfortable” setting. Give that woman a raise!
Google
1.0/5
Jan 6, 2022
Google Ideal Image Gainesville
Staff was nice but not a good experience. Room was messy and cluttered and not clean.
Google
1.0/5
Jan 5, 2022
Google Ideal Image Gainesville
I am well taken care of at my treatment appts. BUT the hard sell and promises of the sales person did not leave me with a positive view of ideal image as a company. I had stated scheduling restrictions prior to signing contract, promises made in phone calls w sales person and not fulfilled once contract signed and appts created. I was not allowed out of my contract despite my explaining situation multiple times to multiple people. It was a very negative experience. UPDATE 5 MONTHS INTO CONTRACT.....no change to my critique of Ideal Image as a company BUT the treatment staff is very professional, courteous and welcoming. Provider Genevieve does stand out as having an exemplary bedside manner and commitment to customer service! If I have future laser removal I will seek out a different company but have had only excellent care from their providers
Google
5.0/5
Dec 21, 2021
Google Ideal Image Gainesville
The staff is always extremely welcoming and kind. I have had multiple nurses treat me and each of them were professional and made me feel comfortable. The actual laser hair removal I have had done is AMAZING, I love not having to worry about shaving and how smooth the areas are!
Google
5.0/5
Dec 15, 2021
Google Ideal Image Gainesville
Very nice
Google
5.0/5
Nov 24, 2021
Google Ideal Image Gainesville
Stephanie was super professional and made me feel very comfortable. Everything was set up before my appointment, so there was zero wait time. She also went over everything I needed to know for my post appointment expectations and answered any questions I had.
Google
5.0/5
Nov 22, 2021
Google Ideal Image Gainesville
First visit at Ideal Image and was seen by Stephanie. She was very informative, professional, and reassuring. I left with no unanswered questions and I felt comfortable with her. She definitely made the experience great and I highly recommend booking with her.
Google
4.0/5
Nov 22, 2021
Google Ideal Image Gainesville
Friendly staff and comfortable environment
Google
5.0/5
Nov 19, 2021
Google Ideal Image Gainesville
Genevieve is great! She makes laser a breeze and is so sweet and friendly. I love having conversation with her and she takes care of me during and after treatment. Thanks!!
Google
5.0/5
Nov 4, 2021
Google Ideal Image Gainesville
Fabulous- as always. Very pleased with the product and customer service
Google
5.0/5
Nov 1, 2021
Google Ideal Image Gainesville
My nurses have all been very kind and worked with me to minimize the pain. I am on my sixth treatment now and I am really starting to love the results.
Google
5.0/5
Oct 26, 2021
Google Ideal Image Gainesville
ask for Genevieve when u go! She was incredible. I had a great experience both times but Genevieve rlly elevated my experience. She was so patient and understanding of my pain level. She even made me laugh to distract me from the pain. Cannot say enough good things ab her:)
Google
5.0/5
Oct 21, 2021
Google Ideal Image Gainesville
Brittany is fantastic for laser hair removal. Very professional, friendly, efficient, and made me feel super comfortable!
Google
5.0/5
Oct 21, 2021
Google Ideal Image Gainesville
First LHR treatment and it was amazing!!! So glad I came here 🙂 thank you Brittany for making it such a breeze!!
Google
5.0/5
Oct 13, 2021
Google Ideal Image Gainesville
I’m almost done with my treatments and they have been amazing! The results are just what I wanted. Sandy was perfect so fast and distracted me from the pain!
Google
5.0/5
Oct 13, 2021
Google Ideal Image Gainesville
Thank you Sandy for a great experience with my laser hair removal appointment!
Google
5.0/5
Oct 13, 2021
Google Ideal Image Gainesville
Sandy is phenomenal...very professional and kind. Always checking up on me to make sure i was doing ok. I would highly recommend her. Thank you Sandy....
Google
5.0/5
Oct 13, 2021
Google Ideal Image Gainesville
Sandy did a great job of telling me what she was doing each step of the way. She was very clean, changing her gloves and making sure the use clean tools between areas. She really tried to finish up my appointment as efficiently as possible so I could make a meeting on time!
Google
5.0/5
Oct 13, 2021
Google Ideal Image Gainesville
Sandy is great! She is super helpful and friendly. She was incredibly patience and knowledgeable about the procedures as well as after care.
Google
5.0/5
Oct 13, 2021
Google Ideal Image Gainesville
Sandy was amazing! Very friendly and did a great job.
Google
5.0/5
Oct 8, 2021
Google Ideal Image Gainesville
Very good service ! Jennifer 😊
Google
5.0/5
Oct 7, 2021
Google Ideal Image Gainesville
Stephanie was amazing she did everything to perfection !! The business itself is very clean and profession I recommended this place to everyone
Google
5.0/5
Oct 6, 2021
Google Ideal Image Gainesville
Yesterday was my second laser session at the Gainesville location. My practitioner, Genevieve, was incredible. I was worried about the pain, and she helped me through it and gave me helpful tips on how to help the pain next time. This was the best experience I’ve had to far!
Google
5.0/5
Sep 29, 2021
Google Ideal Image Gainesville
always very helpful and accommodating with appointments and they nurses are always very kind and they care that you are getting good results with the treatment
Google
5.0/5
Sep 24, 2021
Google Ideal Image Gainesville
Sandra D was very professional and I loved working with her.
Google
5.0/5
Sep 15, 2021
Google Ideal Image Gainesville
Staff very attentive. I had cool sculpting. Very professional and privacy respected. I was informed of all aspects of the procedure. Also post procedure information given. It went well with no pain. I have had no post procedure pain. I will follow up with my results. I have to have a second round. I had my inner thighs done. I highly recommend this place.
Google
5.0/5
Sep 11, 2021
Google Ideal Image Gainesville
Stephanie was Amazing!!! Very professional, sanitary, and engaging. During my laser hair remover she took her time ensuring I was comfortable and maintained great conversation! Thank you so much for making me feel beautiful!!
Google
5.0/5
Sep 10, 2021
Google Ideal Image Gainesville
Stephanie is amazing and very methodical I really appreciate that.
Google
5.0/5
Sep 6, 2021
Google Ideal Image Gainesville
I went to Ideal Image for laser hair removal and Botox. It’s something I wanted to do for a long time and I am so glad I finally set up the appointment! I cannot believe I waited so long to treat myself!! Everything from beginning to end was simple, easy, and better than I imagined. Everyone I interacted with was professional and knowledgeable. Bailey consulted with me via zoom and explained the process. When I had a question the next day I emailed her and even though it was her day off she still responded. That’s above and beyond. Stephanie administered both treatments. She was detailed, thorough, and took her time to make me feel comfortable and make sure I had an understanding of pre and post treatment information. She made me feel completely at ease and was even fun to chat with as she was doing the Lord’s work. I imagined the laser treatment would be painful. It was, at worst, “spicy” but only in certain areas. It was pretty much painless and much faster than I expected. 10/10 highly recommend
Google
5.0/5
Aug 30, 2021
Google Ideal Image Gainesville
It was much better than expected. Hala was excellent! She made me feel very comfortable and did an awesome job explaining everything.
Google
1.0/5
Aug 30, 2021
Google Ideal Image Gainesville
She was very pushy and then turns out I was not a candidate for the procedure she was in a rush
Google
4.0/5
Aug 30, 2021
Google Ideal Image Gainesville
There was quite a bit confusion with my account with you all but it was taken care of in a professional and respective manner. Everyone was definitely courteous. It was nice and clean and definitely welcoming.
Google
5.0/5
Aug 28, 2021
Google Ideal Image Gainesville
I had posted a negative review because of difficulties I had with scheduling, however I am updating my review because the company reached out to me quickly and has been so helpful with getting my problem resolved.
Google
5.0/5
Aug 25, 2021
Google Ideal Image Gainesville
Did my first round of cool sculpting today. Not only was everyone extremely professional, they made the whole experience comfortable and enjoyable. Will be back!
Google
5.0/5
Aug 24, 2021
Google Ideal Image Gainesville
Heather was amazing with my laser treatment! She made me feel so comfortable and did a great job!
Google
1.0/5
Aug 6, 2021
Google Ideal Image Gainesville
Avoid if you can! Manager/sales associates only care about money and not about the patient. Never experienced this at other location.
Google
5.0/5
Aug 6, 2021
Google Ideal Image Gainesville
Heather was AMAZING! Even though she went over everything very thoroughly nothing prepared me for the discomfort. I will be back on the 21st ready to go! The entire staff were professional and helpful. Overall great experience, I look forward to seeing what happens in the next six months! Thank you Ideal Image Gainesville! You guys ROCK!! Marianne V.
Google
4.0/5
Jul 31, 2021
Google Ideal Image Gainesville
Employees are great but there are flaws with the contracts. It was explained to me that while pregnant and breastfeeding my contract would be paused. However when I finished breastfeeding I made an appointment and had to pay for a touch up session. They said it was outside of the reasonable time that can be allowed for breastfeeding. Who gets to decide that? I also called throughout and kept them posted and they assured me I could come and complete my sessions when I was done breastfeeding. Thankfully the manager was kind and gave me a discount.
Google
5.0/5
Jul 26, 2021
Google Ideal Image Gainesville
Very nice staff! Showed up late, but they still did what they could. Very professional, very thorough.
Google
5.0/5
Jul 16, 2021
Google Ideal Image Gainesville
Excellent
Google
1.0/5
Jul 15, 2021
Google Ideal Image Gainesville
Avoid them, or at least shop around. You shouldn't need to sign a contract for 9 appointments to get LHR and you can find the same service for much less money and without a contract commitment. Many people do not need this many appointments. I went with another provider and I am so happy with my results and I don't have to deal with high pressure and manipulative sales techniques. I still cannot escape the spam emails and text messages 6 months after choosing another company.
Google
5.0/5
Jul 8, 2021
Google Ideal Image Gainesville
I always have a pleasant experience when I see Stephanie! She is so sweet and doesn't rush me through the session when I'm feeling pain!
Google
5.0/5
Jul 6, 2021
Google Ideal Image Gainesville
Nurse Practitioner Stephanie did an amazing job on my filler. Quick and efficient, good quality work. Very personable. Highly recommend.
Google
5.0/5
Jul 5, 2021
Google Ideal Image Gainesville
This isn’t the first time I’ve gotten injections from ideal image but it’s my first time I’ve gotten them from injector Hala, she is absolutely amazing!!! She was very diligent with her work and she corrected previous filler. You see that she is very serious about her work and wants you to walk out looking your best while using safe practice. Overall the best experience.
Google
2.0/5
Jul 5, 2021
Google Ideal Image Gainesville
My first experience was positive with Stephanie, but my second treatment for hair removal was excruciatingly painful, I left with red, inflamed skin that later sloughed off and hurt for days. During that treatment, I had told her it was too painful to which said that it will get worse with each treatment. I have to continually request that she not be my technician. Third treatment was with a different person and a completely different experience, no red inflammation and no skin falling off. Now I have paid a lot of money for these treatments and I hope to complete them, but at this point I am traumatized and scared that these technicians will not listen to me when I tell them it's too painful. I am not sure I would recommend this place. Its your body so don't let someone disrespect your body especially when you are dropping a lot of money for these treatments. 2 stars because there has been some noticeable hair reduction, but not enough to justify frying my skin.
Google
5.0/5
Jul 5, 2021
Google Ideal Image Gainesville
Heather was VERY cautious because I have several health issues and she did a fantastic job!
Google
5.0/5
Jun 24, 2021
Google Ideal Image Gainesville
Amazing! Stephanie listened to what i wanted and made it happen. Happy with my results
Google
5.0/5
Jun 21, 2021
Google Ideal Image Gainesville
Chose laser hair removal, exceptional service and results. 10/10
Google
5.0/5
Jun 21, 2021
Google Ideal Image Gainesville
Had a bad experience at another med spa, gave ideal image a try and was not disappointed. They went above and beyond throughout the entire process. They made sure my sessions were spaced out and performed properly to ensure the best results. I highly recommend this location. 🌟🌟🌟🌟🌟
Google
5.0/5
Jun 19, 2021
Google Ideal Image Gainesville
Stephanie was so thorough, sweet, and kind. Finally! After a lot of different providers I found the sweetest tech, and sadly it was my last session. Will definitely be asking for Steph for my next areas. Thanks!
Google
5.0/5
Jun 17, 2021
Google Ideal Image Gainesville
The staff was wonderful, very professional. Explained each step as we went along. I recommend the Gainesville location to everyone!!!!
Google
5.0/5
Jun 12, 2021
Google Ideal Image Gainesville
Very thorough and professional. They make you feel very comfortable and are very knowledgeable.