It was great!!! Sky & Sonja were very very helpful & sooo pleasant.

Natalie was super great! Very kind and outgoing. She definitely made the experience good! I will be requesting her every appointment moving forward 🙂

Natalie was very professional and personable. She was very knowledgeable and helped make my session comfortable. Mariah at the front desk was very helpful and kind. The whole staff is wonderful here and all of my sessions have been great! Seeing results and very happy!

I love this location! The staff are so friendly and helpful. Julia and Shayna were so welcoming and had a lot of patience for me. I was nervous before my session and they both were understanding and walked me through the process. Shayna was super friendly on the phone and during the checkout process, she answered all my questions with confidence and made sure I was booked with Julia. Julia was very accommodating with my nervousness of laser, she was went at a pace I could tolerate and didn’t mind slowing down. She talked through what she was doing. I highly recommend this location! Update: I’ve been seeing Natalie recently and she is fabulous!! I love the conversations we having during my session, she is patient when I need a break and always so friendly!!

Julia and Shannon are the best! They always take good care of me when I go for my laser hair removal treatments. They know of my allergies afterwards and ensure I have the extra things I need after.

Great nurses and very kind and efficient front staff. Everyone gives off the impression that they love what they do and love the company

Shannon is amazing to work with and explains things wonderfully. My first time getting Botox.

I had a Botox treatment. I have had Botox in the past but 10 years earlier. I was very surprised by the detailed application of Botox that I received. The person giving me Botox took a lot of time marking very precisely where she was going to be injecting me. When I was injected, minimal pain was felt unlike my previous experience 10 years ago. The person giving me the injections made sure to use a new needle for each injection, to minimize pain. I was very pleased.

My experience with the staff is great. Natalie is such a pleasant person. I request her for every appointment.

Can I say AMAZING?!? I just went to my Ultherapy appointment and I am so excited to see the results! While I do understand that this takes time since the procedure helps my body regenerate the collagen, I can immediately feel a difference in my skin and it's only been a day! Julia made sure that I was relaxed and as comfortable as could be which I greatly appreciated. She really made the experience awesome with her attention to detail and making sure I was going to get the best results for the treatment. Just really great to know that when I came here, they made it all about me and helping me on my journey to look and feel beautiful again! Thank you so much!!! ~ Barbie

Staff is friendly and professional. They make me feel that my success is important to them. Sharron is so helpful and positive about my journey. Thank you.

the ladies doing the procedure (hair removal) have always been very friendly, kind and courteous.

Julia is competent caring and professional. I have been here 4 years and she is the best. I always want her Worthy hands.

$7000 down the drain due to scheduling

I received Botox today from Natalie and she did such an amazing job! I will absolutely be coming back to her for my next round of treatments. The process was so quick and easy.

Natalie was absolutely amazing!! She was very patient and personable. Thank you Natalie for a great experience!

Very accommodating was having trouble getting there at my scheduled appointment and they were willing to work with me

I had a wonderful experience at this location. Everyone was so nice and made me feel very comfortable. I’m excited to come back!

These people are racist. I’m white and my wife is black. How dare this woman assume what we can or cannot afford. After telling her we can afford it and paid for everything my wife did first treatment and said it hurts. Turns out they offer a cream but the woman “didn’t think we could afford it, it’s not covered by insurance”! Horrible people.

Quick, clean, friendly and professional. My experience has been wonderful and results are fantastic. After 3 treatments I can finally see the difference, the remaining treatments are to make permanent.

Julia was AMAZING! Her attention to detail is incredible! Super kind and patient! I drove 2 hours to this location and will absolutely come back again to be treated by her again!

Very good experience!! Shannon have a very good customer service!!

Good experience very kind, patient, and professional

Very helpful and easy and she was very knowle

Julia is the best ! Highly recommend her! I feel so much better about myself and self esteem is beaming!

The PA was very nice and answered all my questions. The PA i HIGHLY recommend is Julia. I have booked all future appointments with her. She is extremely thorough and takes care of you and is honest!

Shannon is amazing. Professional, pays attention to detail and gets the job done!

Francis is great. She is a pro at her craft. Impressed with her honesty when asked if one of their procedures would work with my 67 year old weather-beaten skin. Have had Botox, Juvaderm, and a recent IPL Photofacial. I also had Anna for a Botox touch-up and she was just as professional. I highly recommend their services based on my personal experience.

Amazing

My wife was their client, though she had the interview and was explained about the procedure, but, did not tell her about the painful procedure around her neck and under her chin. They paint all the pros about the results but nothing about the pain you will encounter. So much so, they are ahead of the game in NOT giving you a refund, only credit. It’s a real shame that they don’t warn you about the possible set back and or discomfort and pain.

Shannon is the best. Sweet, honest, and professional.

Unfortunately, I have not had the best experience yet. I am new to lip injections and had help from Tammy in my consultation. She was very kind in assisting me but charged me for 3 syringes instead of 1. Before signing the contract, I noticed that she charged me for 3 syringes and she explained to me that I would be able to use them whenever I need! So I gladly signed where she said to and have taken very good care of my first Juverderm injection (which was in Bethesda, Maryland). Now after 1 year since my Juvederm injection, I still have some filler! But thought it was a good time to use my next one since it's 3 months 'til wedding day. It seems that Tammy actually placed a 6-month expiration on 3 syringes which I was not made aware of. If I knew there would be a time limit, I would have just signed up for 1 syringe. After trying to get in contact with a manager for 3 months (since April) to help reinstate the product, I was finally able to get a response from Paris King via email. She refused to reinstate me the other 2 syringes after every worker mentioned that she has the authority to do so. After explaining my story to her, she negotiated with me to reinstate only 1 syringe. My bill for 3 syringes is $1700 with a credit line of $2000 (that I am currently still paying off). I would like to see if anyone can credit back to me the difference of only 2 syringes. I am already paying an extra of $300 to nothing but a credit card (contract say $1700 but credit card is charging $2000). After thoroughly reading through the contract, I finally found a "6M" beside the product line, which I am assuming now that it represents a deadline of 6 months. I have been faithfully paying my part in hopes to remain in good standing with Ideal Image. I am asking to see if I can get the Volbella product and $300 taken off my Fortiva credit card since Fortiva cannot do anything about it and mentioned that it can only be done through Ideal Image. The work that was done by Shannon, was incredible. She was extremely kind and sorry about the inconvenience that I went through. I even left her a good review because I believe in good people. I think the estheticians were great and I wish I could continue to go back for more work but am shaken by the overcharge and lack of help from management. If someone can please help me take off the extra money that I should not be paying, I would greatly appreciate it.

Sandra really made me feel at home and at ease. She is very knowledgeable and attentive to my needs. The staff is super friendly and I'm really glad that I have someone like Sandra taking care of me every 6 weeks.

Staff was professional, my procedure was explained to me and painless. I highly recommend Ideal Image

Shannon was so sweet and super fast! Always a good experience when coming in for my treatment!

An experience that cost me an arm and leg. I will never, ever forget it.

Rachael was amazing. Very caring and knew how to explain everything to me to understand.

Everyone there is very welcoming and makes you feel comfortable with whatever procedure you’re having done! I definitely recommend going.

Great

I love ideal image!!! I’ve been going for laser hair removal. Full Bikini, upper lip, arm pits, full legs and toes. I have sensitive skin and through the years razor bumps and ingrown hairs, blah! Its definitely been life changing!! It’s made me feel more confident! Julia is amazing! she is very precise and makes sure she covers every area. Had Natalie today to do full legs and loved her as well!!

Shannon is the absolute sweetest and so professional!

Natalie Ocala location is amazing

These girls are amazing they are so nice and the service is top notch. Have done laser, tox and filler and they go above and beyond to make everything perfect; both results and experience!!!

Gwen has been amazing! She's is always very friendly and professional. She makes sure to ask about results at each visit and ensures that you are making progress.

I really like this Ideal Image in Ocala. All the girls are always so nice. They’re always there to help and answer any questions. Thank you Ideal Image.

The staff is awesome! Natalie did my laser hair removal and she was very professional and helpful throughout the visit!

Natalie was very professional and I had an excellent time with her as my tech.

Efficient, kind and patient. Everything was explained in it's entirety.

Great session. Julia talked with me the entire time and before I realized it we were done!

Absolutely love Julia!! ❤️ Making sure I'm hair free 😁

Very nice people make you very comfortable.

I have received multiple services from ideal image, most recently laser hair removal and all I can say is buyer beware. This location used to be phenomenal under previous management. The new manager, I believe her name is Theresa is the worst. I had bought a laser hair removal package for my legs in September 2019. The contract did state that all visits must be used by January 2021 however Covidi happened in 2020 and multiple appointments of mine were canceled pushing my treatments back! The location itself was closed for a month or so and then appointments kept getting canceled because providers were either exposed or tested positive. I probably had 3 to 5 appointments canceled because of this. Obviously through no fault of my own. My treatment started to become more regular again around February 2021 after the supposed expiration date. They were still treating me as they should have been. When I became pregnant in May of that year I was told my contract would be placed on a medical hold. When I called to have treatments resumed after I had my baby the staff was told by Teresa that they would not be honoring my remaining treatments! I explained the situation of Covid and pregnancy and she basically said it didn’t matter my contract had expired. Mind you they were treating me in April 2021 after my contract had expired. This location just cares about getting their money. Customer service is awful and if you ask me it’s discrimination against pregnant women. I would definitely think twice about purchasing any services from this location. There are plenty of other med spas around Ocala that have better customer service.

Customer service is at best, OK. Very hard to get an appointment when you need it. If I could go back, I wouldn't waste my money with this company.

I absolutely loved my experience at ideal image. The reception was friendly and Ana was great and very knowledgeable. She explained everything in detail and made sure I was comfortable. I will definitely recommend this place.

Quick & easy, the ladies here are always super sweet 🙂

Great experience. Friendly service.

Ocala ideal image is horrible at contract management. I had three to five laser contracts. I had a extended chin treatment completed and have been on maintenance for two years. New staff now say my treated areas can not be maintenances because not covered per my contract. I’m on maintenance for two years having treatments! Now new staff refuses to maintenance areas. Called corporate no return call back said they would look at my contracts and get back to me and never did. Been to office twice paid $100 for maintenance and staff still will not treat for paid areas. The manager Johana or Josana per Ocala staff is manager I have yet to get a return call. I have been twice to office, three months apart and no manager has called still, now I’m six months with no call. Johana or Josana is supposed the regional manager. Now she is supposed On leave time and a Interm Manager would call and no one has returned my request to have a manager call me. The new staff are rude and do not take my request serious. I have paid around $10,000 +in laser and been a customer of Ocala office since 2009 and on maintenance for several years. Now the new staff refuse my service area and I can’t get a manager to call me! Ridiculous and feel cheated! Dedicated customer is being mistreated and not assisted properly. Poor service standards in my opinion.

I was given misleading information, seems she was only concerned with getting her commission. Now I have to wait and see if I can get my money back. The cool sculpting will not work on my arms or thighs. She didn't even ask via zoom to look at the areas of concern. Not a good experience.

Frances was very caring and profesional. She was focused and effiient. Frances explained the different steps of the procedures. I felt I as in good hands. I am sure Frances will be very sucessful.

Wonderful as always!!!

Friendly and professional staff and service. Very engaging and informative sessions.

Shannon is AWESOME! The conversation and her quick, precise hand made my laser hair removal treatment wonderful!

I’m not one to normally leave reviews, but I was kindly asked to leave a review after my first visit so I originally left 5 stars, however I do not feel the review reflects my experience well after over 7 treatments of LHR. ** There have been multiple NPs that have been great. As with any location there are ever changing staff assisting you so there isn’t always continuity of care. ** Should you ever need anything changed on your original contract, as with anything, be sure to get all communication in writing and clarify any areas you may have questions about. I have an email with correspondence with this office that is helping prove what was discussed and agreed upon months before a problem came up. There is a lot of “we must run this past upper management, corporate, etc” as to be expected, so expect some delay. It seems they have communication problems when correcting or updating contracts. So my main advice to those seeking treatment is to advocate for yourself and keep a paper trail because really this is a business and the staff can only go off what they see on their end. Even if their side has been improperly managed. I do not expect the staff to advocate for problems that aren’t their own, so the lack of genuine concern on their part does not come as a surprise. Nevertheless, they have remained calm and polite which I do appreciate. ** I will update my review at the end of my contract. ** As for the actual treatment so far, it’s expensive but it has helped thin out areas where hair was dark and thick. Hair still grows back and is thin and lighter in color. I have not experimented with any other form of “long term” hair removal therefore I’m not sure or alternatives that would get these kinds of results.

Friendly staff! Minimal wait time. Very clean environment

Frances is amazing, I have been coming in and using her services since 2019. She is great will only schedule with her. Her touch is amazing, customer service top knotch.

Great customer service

From the first call talking with Jessi B in sales, I could already sense this was going to be great experience. And I was right. She was so informative, professional, and cheerful. She genuinely wanted to help me find what would work best for me without pushing all the extras! She was helpful in setting up my first appointment. She explained that it might be a bit before I could get my appointment due to high demand but to our surprise I was able to get an appointment right away. Next the clinic was just as helpful. Not pushy at all. Very professional and welcoming. Very pleased with my experience!!!

Julia was amazing! Very helpful, answered any questions/concerns and made the process as smooth and easy as possible. I was in and out in less than 20 minutes!

Shayna was absolutely phenomenal with helping me find the right procedures and plan for my budget and needs. I highly recommend the Ocala facility for their friendliness, quality, and kindness.

Shannon and Francis have been exceptional to me. Shannon was able to squeeze me in when one of my appointments was cancelled due to an emergency and she did an excellent job. Francis was so kind and informative about another procedure I wanted to have done and she has also treated me in the past for hair removal and she was amazing. Shayna at the front desk is also the sweetest and very patient at providing quotes and answering my millions of questions. The entire staff is always wonderful and the services are excellent, well worth it. I am so pleased with the customer service and results.

The lady gave me option and I choose June 6 at Ocala and I get the txt to confirm and it’s 6/15 at Gainesville . And I’m not very satisfied with the rep when I called back .

Consultant Kai was very patient and informative.

Julia was amazing! She was definitely more compassionate in regards to soothing the pain. She read my chart and asked follow-up questions to ensure my treatment is just as I would like it to be.

I came in super nervous and excited at the same time. Julia made the process smooth. She talked to me the whole time doing hair removal and kept me calm. The staff were friendly and courteous. They called me the day after and I received a care package for home. I definitely recommend if your looking for your image come to Ideal they are amazing. Thank you so much ladies can wait for next visit.

Julia did an amazing job!!! She was amazing and so was front desk personnel! I highly recommend!

Great experience! I recently had Botox done by Frances and she was fantastic! She was gentle and made sure I was comfortable during the treatment. I will definitely be back…and you can’t beat the price on Botox if you get the membership!

Let me just tell you that Ana is the greatest. Even when the laser hair removal is painfull. She makes you feel so comfortable and at ease. If I could give more stars I would!!!

Ana is amazing and very professional. She is very patient and does a great job.

Purchased large package for Botox, fillers and ultherapy..Unable to complete due to Multiple Sclerosis. Will not refund my money for unused services. Very unprofessional and impossible to get a return call. Very dissatisfied customer. Should have done my homework and noticed all their negative reviews. Expensive lesson

I did not have a treatment. I had a consultation and I am not a good candidate for the procedure. Now I have to wait for the nurse to write this up and get a response back. I was deceived by the sales person. I have asked the loan company to cancel the loan as I have not had any treatments.

Went in for Ultherapy, Francis was informative, and explained everything. The procedure was quick, and while a little uncomfortable it wasnt painful. Very good experience

The zoom call being my first time using zoom took an extra few minutes. My consultant was so patient and understanding. thank you

Appointments are too far out

The staff was very friendly, professional, and informative.

i have no issues.

Nicole Ashby made this big moment in my life so perfect! There are thousands of lonely isolated people in this world..and I’m one of them. Nicole was the first person who cheered for me in years! Thank you

THEY MAKE ME FEEL VERY SPIECAL,VERY KIND AND LET ME KNOW WHAT THEY ARE DOING!

Had cool sculpting - didn't work - actually eorsen the area treated- recommend fitness workouts and healthy diet for good results

Very fast and friendly service. Convenient and affordable prices.

Steffanie succinctly addressed all of my questions and was very nice during the prtesentation.

Wonderful staff and excellent service

I am very upset with this business. I have been trying to get help for a long time and they are not doing anything about it. They do not care about their customers and only care about making money off of them.

I was having a very bad day and when I got to Ocala for my appointment, the receptionist told me that they don’t have appointments.I asked her why she said it is only 10:30am and she told me they are not open until 11am.They took advantage of people like this by telling them that we have no appointments which caused me to be late for work.I was really upset with the way this company handled my situation so all I can say is stay away from Ocala!!

Rip off. They talk you into buying a big multiple treatment package. Then when you go for next treatment they decide your program has expired!! BUYER BEWARE...

The aesthetician was knowledgeable, gentle, patient, and kind. A wonderful first experience with BBL.

This review is to spotlight Jessica. She has really come in to put out the fires resulting from the ridiculous employee turnover at this location. I’ve been coming here for nearly a year and she is hands down the most dependable person I’ve come in contact with. I hope that the office can retain her and bring on other reliable people that can help her in providing the same kind of high level customer service she gives. Thanks, Jessica! Also, my treatments have been amazing and life changing so far. Would definitely recommend to anyone struggling with hirsutism (in combination with spironolactone and zinc).

I got lip filler done by Shannon and she was the sweetest and good at what she does. She really tries to give you what you want. Love her!! I've seen her twice now. Love her. And my new pout❤ thanks Shannon!

My rep was very nice, helpful, and knowledgeable.