Frances was very caring and profesional. She was focused and effiient. Frances explained the different steps of the procedures. I felt I as in good hands. I am sure Frances will be very sucessful.

Friendly and professional staff and service. Very engaging and informative sessions.

Wonderful as always!!!

Shannon is AWESOME! The conversation and her quick, precise hand made my laser hair removal treatment wonderful!

I’m not one to normally leave reviews, but I was kindly asked to leave a review after my first visit so I originally left 5 stars, however I do not feel the review reflects my experience well after over 7 treatments of LHR. ** There have been multiple NPs that have been great. As with any location there are ever changing staff assisting you so there isn’t always continuity of care. ** Should you ever need anything changed on your original contract, as with anything, be sure to get all communication in writing and clarify any areas you may have questions about. I have an email with correspondence with this office that is helping prove what was discussed and agreed upon months before a problem came up. There is a lot of “we must run this past upper management, corporate, etc” as to be expected, so expect some delay. It seems they have communication problems when correcting or updating contracts. So my main advice to those seeking treatment is to advocate for yourself and keep a paper trail because really this is a business and the staff can only go off what they see on their end. Even if their side has been improperly managed. I do not expect the staff to advocate for problems that aren’t their own, so the lack of genuine concern on their part does not come as a surprise. Nevertheless, they have remained calm and polite which I do appreciate. ** I will update my review at the end of my contract. ** As for the actual treatment so far, it’s expensive but it has helped thin out areas where hair was dark and thick. Hair still grows back and is thin and lighter in color. I have not experimented with any other form of “long term” hair removal therefore I’m not sure or alternatives that would get these kinds of results.

Friendly staff! Minimal wait time. Very clean environment

Frances is amazing, I have been coming in and using her services since 2019. She is great will only schedule with her. Her touch is amazing, customer service top knotch.

Julia was amazing! Very helpful, answered any questions/concerns and made the process as smooth and easy as possible. I was in and out in less than 20 minutes!

Great customer service

From the first call talking with Jessi B in sales, I could already sense this was going to be great experience. And I was right. She was so informative, professional, and cheerful. She genuinely wanted to help me find what would work best for me without pushing all the extras! She was helpful in setting up my first appointment. She explained that it might be a bit before I could get my appointment due to high demand but to our surprise I was able to get an appointment right away. Next the clinic was just as helpful. Not pushy at all. Very professional and welcoming. Very pleased with my experience!!!

Shayna was absolutely phenomenal with helping me find the right procedures and plan for my budget and needs. I highly recommend the Ocala facility for their friendliness, quality, and kindness.

Shannon and Francis have been exceptional to me. Shannon was able to squeeze me in when one of my appointments was cancelled due to an emergency and she did an excellent job. Francis was so kind and informative about another procedure I wanted to have done and she has also treated me in the past for hair removal and she was amazing. Shayna at the front desk is also the sweetest and very patient at providing quotes and answering my millions of questions. The entire staff is always wonderful and the services are excellent, well worth it. I am so pleased with the customer service and results.

The lady gave me option and I choose June 6 at Ocala and I get the txt to confirm and it’s 6/15 at Gainesville . And I’m not very satisfied with the rep when I called back .

I love ideal image!!! I’ve been going for laser hair removal. Full Bikini, upper lip, arm pits, full legs and toes. I have sensitive skin and through the years razor bumps and ingrown hairs, blah! Its definitely been life changing!! It’s made me feel more confident! Julia is amazing! she is very precise and makes sure she covers every area.

Consultant Kai was very patient and informative.

I love this location! The staff are so friendly and helpful. Julia and Shayna were so welcoming and had a lot of patience for me. I was nervous before my session and they both were understanding and walked me through the process. Shayna was super friendly on the phone and during the checkout process, she answered all my questions with confidence and made sure I was booked with Julia. Julia was very accommodating with my nervousness of laser, she was went at a pace I could tolerate and didn’t mind slowing down. She talked through what she was doing. I highly recommend this location!

I came in super nervous and excited at the same time. Julia made the process smooth. She talked to me the whole time doing hair removal and kept me calm. The staff were friendly and courteous. They called me the day after and I received a care package for home. I definitely recommend if your looking for your image come to Ideal they are amazing. Thank you so much ladies can wait for next visit.

Julia was amazing! She was definitely more compassionate in regards to soothing the pain. She read my chart and asked follow-up questions to ensure my treatment is just as I would like it to be.

Julia did an amazing job!!! She was amazing and so was front desk personnel! I highly recommend!

The PA was very nice and answered all my questions

Great experience! I recently had Botox done by Frances and she was fantastic! She was gentle and made sure I was comfortable during the treatment. I will definitely be back…and you can’t beat the price on Botox if you get the membership!

Let me just tell you that Ana is the greatest. Even when the laser hair removal is painfull. She makes you feel so comfortable and at ease. If I could give more stars I would!!!

Ana is amazing and very professional. She is very patient and does a great job.

Purchased large package for Botox, fillers and ultherapy..Unable to complete due to Multiple Sclerosis. Will not refund my money for unused services. Very unprofessional and impossible to get a return call. Very dissatisfied customer. Should have done my homework and noticed all their negative reviews. Expensive lesson

I did not have a treatment. I had a consultation and I am not a good candidate for the procedure. Now I have to wait for the nurse to write this up and get a response back. I was deceived by the sales person. I have asked the loan company to cancel the loan as I have not had any treatments.

Went in for Ultherapy, Francis was informative, and explained everything. The procedure was quick, and while a little uncomfortable it wasnt painful. Very good experience

The zoom call being my first time using zoom took an extra few minutes. My consultant was so patient and understanding. thank you

Appointments are too far out

The staff was very friendly, professional, and informative.

i have no issues.

$7000 down the drain due to scheduling

Nicole Ashby made this big moment in my life so perfect! There are thousands of lonely isolated people in this world..and I’m one of them. Nicole was the first person who cheered for me in years! Thank you

Had cool sculpting - didn't work - actually eorsen the area treated- recommend fitness workouts and healthy diet for good results

THEY MAKE ME FEEL VERY SPIECAL,VERY KIND AND LET ME KNOW WHAT THEY ARE DOING!

Very fast and friendly service. Convenient and affordable prices.

Steffanie succinctly addressed all of my questions and was very nice during the prtesentation.

Wonderful staff and excellent service

I am very upset with this business. I have been trying to get help for a long time and they are not doing anything about it. They do not care about their customers and only care about making money off of them.

I was having a very bad day and when I got to Ocala for my appointment, the receptionist told me that they don’t have appointments.I asked her why she said it is only 10:30am and she told me they are not open until 11am.They took advantage of people like this by telling them that we have no appointments which caused me to be late for work.I was really upset with the way this company handled my situation so all I can say is stay away from Ocala!!

Rip off. They talk you into buying a big multiple treatment package. Then when you go for next treatment they decide your program has expired!! BUYER BEWARE...

The aesthetician was knowledgeable, gentle, patient, and kind. A wonderful first experience with BBL.

My rep was very nice, helpful, and knowledgeable.

This review is to spotlight Jessica. She has really come in to put out the fires resulting from the ridiculous employee turnover at this location. I’ve been coming here for nearly a year and she is hands down the most dependable person I’ve come in contact with. I hope that the office can retain her and bring on other reliable people that can help her in providing the same kind of high level customer service she gives. Thanks, Jessica! Also, my treatments have been amazing and life changing so far. Would definitely recommend to anyone struggling with hirsutism (in combination with spironolactone and zinc).

I got lip filler done by Shannon and she was the sweetest and good at what she does. She really tries to give you what you want. Love her!! I've seen her twice now. Love her. And my new pout❤ thanks Shannon!

Everything was excellent

The whole team was very helpful ! I can't wait to get started!

Great place! Always courteous, friendly and professional! Sandra D was wonderful and so knowledgeable!!!!

Sandra was fabulous. Patient and gentle. Highly recommended

Amanda was 👌 awesome

Catrina and Marta were amazing.

Nice kind people and helped with getting me financing, the people were very knowledgeable with the procedures and I felt very comfortable going there. I would not hesitate to recommend them to anyone.

Finally …Ideal Image honored my appointment! Previously the laser had been out of operation and I was beginning to question my decision to do business with them. But today I met nurse Anna and she was so pleasant, personable and professional that my doubts were quelled! Anna explained my procedure thoroughly and performed a 20 minute pain free treatment. Really looking forward to my next visit!

Sandy is an amazing medical provider. She cares about her patients and calls ahead of your appointment to review your medical history and treatment plan. Very professional, friendly , and cares about her job. If I could give her more than five stars, I would!

What great service!! I had a HUGE debacle transferring a contract from out of state and the front office worked hard to get it settled and get my treatment! They were even able to slip me in for a second service! All though this office is a bit further than I’d prefer to drive, I will be seeing them for all my needs! Thank you Ideal Image in Ocala!! You ladies are wonderful and made my whole year!!

GREAT!

I had coolsculpting done in April. It didn’t work. I got told by employees it didn’t work and I should get my money back. They are refusing to give me a refund cus it’s already been done. 😂 I’m not finishing my payments either. I have had NO changes. This place is a JOKE. Do NOT GO HERE. THEY JUST WANT MONEY. it doesn’t work. Save your money!

The laser hair removal was pretty painful in some areas but, the kind lady that performed the removal was super sweet and just all around awesome.

My fiancé went into this establishment and spent 2050$ to get cool sculpting done and followed ALL of the after care requested and saw 0 results. When she tried to get them to make it right, she went in for an exam and the employee told her there were zero results AND that she should not be paying for something that didn’t work was the employees wording. They then tried to offer that SHE pay for ANOTHER session and they’d give her a free session. Why would she have to pay again for something that did not work the first time. Then they said someone would reach back out to her and still hears nothing. Every time she calls they say someone will reach out and never does. This has been going on over a month and they won’t give a refund or anything. They just ignore us. Terrible service

SHANNON is fantastic she did my Botox and I couldn’t be happier!! Shannon knows what she’s doing and does it well. She listened to my concerns, did what I asked and even made recommendations. Very professional with a great attitude.

Helpful and informative

Love coming to Ideal Image! The techs are informative but not pushy when offering other services. Always clean and they take me back right away.

Ana and Shelby are very professional and create a pleasant experience for the visits. The girls at the desk asked me to leave a good review after a few sessions of laser hair removal so I came here and left 5 stars. I feel like leaving 5 stars is misleading to consumers looking for guidance. Throughout my treatment I would mention that I was still seeing regrowth or no shedding in problem areas and I was told those were normally hard to treat areas. During the last sessions I mentioned my results were not what I was expecting as I still had lots of hair, they were just more fine. Two different providers told me they would send pictures to corporate or some kind of review team to determine if my treatment should include more sessions and it's been several months without hearing anything back. I'm really unhappy. All my treatment areas are still problem areas and it shouldn't be that way with how much was spent on this service. ​The staff was always professional and respectful. I just wish the company as a whole took me more serious when I would mention the results were not satisfactory. I even tried calling the corporate line myself only to be directed to a voicemail of someone who never bothered to call me back. Unless you want your thick dark hair to look like the thin long hairs on a baby's head at the end of your treatment, save your money or look for another provider.

Great location! The staff is amazing and professional 🤩 I received my first treatment 12/16! Underarms, full legs and bikini!!! 😮 for it to be my first time without knowing the expectations of the feeling I did pretty good painful yes but bearable and quick! We had to pause a second or two before touching a different area but overall it was great!!! My clinician was awesome she made sure I was ok and talked with me through the process “you got this you’re doing great”is all I kept hearing so that made me push through it all!! 1 session down a few more to go but I’m sooo excited to see the results and continue my journey.

Frances Rocks! She not only noticed that I was having an unwanted reaction to a treatment, but also advocated for a prorated refund toward another service. I highly recommend her!

My experience was great!

Sandra is amazing! She always takes her time to talk you through what she’s doing and makes sure you’re as comfortable as you can be. She makes the whole process better ☺️ Very professional and helpful!

Love this location and the people. New management has changed things and the office is much more organized. Blonde in the front is very helpful!

Good place.

Very professional and helpful..

I have always had a very positive experience here. All of the nurses are very professional and thorough. Had Sandy this past week and she was outstanding and made sure to listen to my concerns and address them.

Sent my mom to get services for laser hair removal she came back visibly shaken and offended. The employee came out into the waiting room and exclaimed loudly that she was to darker than they expected and the machine they would use is down. This is after she stood to checkin for almost five minutes without anyone actually helping her.

Excellent experience as always.

The tech was very knowledgeable and personable.

Shannon nurse practitioners She is a wonderful person who really takes care of you. I'm happy to have her doing my treatment

They do great work

Shannon and the rest of the staff were wonderful. Loved having my treatment done by Shannon. Great conversation and very thorough in her treatment process. Thank you ladies!

My treatment [laser hair removal] was painful but Sandy made it so much better with her service. She was very sweet, timely and fast. She offered tips about how to get optimal results and is very knowledgeable and can answer any questions you may have. My appointment was at 1.50 and I was finished, wiped off and dressed again before 2.20. I recommend her for your treatments. You’ll be in and out fast with great service!

It was a pleasure being treated by Stacy for the first time. She made my leg appointment which is usually long and tedious go by quickly and she made it less aversive. Her attention to detail was amazing.

The agent was extremely personable, knowledgeable, and friendly.

Sandra is now my go to person great personality fast and friendly.

I always have pleasant experience at this location. Ladies at the desk are always welcoming. Ms Sandy was amazing ,attentive and very friendly. Thank you guys.

I have been going here for a long time for hair removal. Sandy has done my last several treatments and she is amazing. She explains every step of the way what she is doing and always ends by reminding me about do's and don'ts as well as ways to deal with any possible irritation.

Sandy is amazing at what she does! Ocala office is where it’s at.

Sandra at Ideal Image Ocala was kind and patient. I had my first double up appt which can be a little more painful than usual. She would pause and let me take a moment. It made for a great experience.

It was good

Sandy was very kind and professional!

Sandy was amazing!! Provided exceptional service while allowing me to feel comfortable with the bikini laser hair removal process. 3rd treatment and , and she has been my favorite so far. Conversation was appropriate and comfortable. I also appreciated the tips to avoid any irritation. Can’t wait for this hair loss journey to be over, so I can pick a new area!

Sandy was great. She was professional and informative. She is the provider you should ask for when scheduling at ideal image.

Sandra really made me feel at home and at ease. She is very knowledgeable and attentive to my needs. The staff is super friendly and I'm really glad that I have someone like Sandra taking care of me every 6 weeks.

Have a had a wonderful experience at this facility. Sandra was very kind and supportive through the whole process and very patient. The staff is efficient and welcoming; and I highly recommend

Sandy is awesome! She is very thorough and friendly. I’m super happy with my results too!

I was in for a package appt and touch up and I Absolutely Adore Sandy! I request her every time!

Ms. Sandy was awesome. Talked me through the whole process. I will be booking with her again.

Everyone is always so friendly and professional and Sandy was amazing, very quick and attentive. I always receive excellent service.

Sandy was great!! Super kind and quick. Shelley was amazing as always too!

Sandy was great!

Sandy was very accommodating to what made me comfortable while she did my underarms. She spoke with me and gave me advice for the next time I came in because I was very sensitive this time around.she was pretty awesome.

It’s amazing I just have 5 season’s and my skin feels great and Sandra D she’s amazing i did even feel discomfort. She explained everything with details.