Friendly service

Friendly staff, and it was quick

While the staff was prompt and friendly, I endured about 12 laser treatments total to my bikini area and my hair has all grown back to its original state. In addition, I now have skin tags, which I never had before the treatment. After many calls and e-mail concerns I was given a few complimentary treatments, but still all of hair has grown back. I wish I would have been advised to stop treatment or told that it wasn’t working for me as I had to stay out of the sun for over a year and the laser treatments were extremely painful. I feel like at some point one of the technicians should have realized it was not successful. After two months of trying to contact someone about a possible refund I was told I could pay for the lifetime touch ups which would also require a “small co-pay” at each visit. A true disappointment, considering I was trying to rid cysts and major razor burn and those issues have came back. I wish something more could be done, ideally I wish it would have been successful for me. I guess I knew the success of the treatment is not guaranteed, but I paid over $2,000 for the treatments and have absolutely nothing to show for it.

Did my consultation and while it seems to be a good service it is very expensive and impossible to get financing.

Awesome People.Very kind and caring Made my laser treatment as comfortable as possible.They are always outstanding ♥️

Wonderful experience friendly staff & efficient.

Very professional staff! Amy has been doing my laser treatments and she has been very informative about what to expect during the treatment! Very kind people and very clean establishment! 10/10 recommend to a friend

I enjoyed my free consultation very friendly

I started getting laser hair removal in 2019 (hands down best decision I ever made) and now I am getting BBL on my face for skin concerns like acne, freckles , age spots etc. I have never had better service than with this location and Amy Koehler in particular! Ideal Image has so many wonderful providers that you can see but Amy has to be my absolute favorite provider to this day! Talk about service with a smile! She explains everything she is doing start to finish throughout the service, and has a natural born ability to create a relaxing, calm and fun environment! Please go see her if you can!!! And if you get the BBL I promise you your face will look SNATCHED!!! Literally you will look like one of those Instagram filters! I’m obsessed! Can’t wait to go back and see her!

My second time going back to Robin for filler and I’ll be back again for sure. She made me feel super comfortable throughout the whole process. Thank you again!

I love coming to this location. Super clean office and super efficient staff. The nurse technician, Kacie, that handled my hair removal was an absolute doll! Def recommend coming to them for any of your Botox/laser hair removal needs.

I had the most amazing experience today with my provider she was very comforting and very knowledgeable she made me feel very comfortable throughout the whole process and I love the results!

professional and very good results

Casey was amazing, she was my first session and made me feel completely comfortable.

I really enjoyed my experience with Joseline and Chantelle. They made the whole transaction very personable and it didn't feel weird just like friends trying to help me with my facial hair situation. I definitely recommend them and will be purchasing more services through them.

I went for laser hair removal and the laser was painful, but the lady doing it made me feel comfortable and even gave me some tips to make it hurt less in the future. Outstanding over all, I’m very happy with results so far.

Got marionette lines filled 1st time. Gwen was so knowledgeable & gentle! Loved the instant change!

Love this place… it’s been since 2017 since I’ve needed any treatment. Holly was one of best and most professional people I’ve encountered in a long time. Her energy is everything. Give my girl Holly at Ideal Image a visit I guarantee you’ll leave smiling ear to ear just from talking to her alone, she’s great‼️

Great experience . Clean facility, Staff is friendly and efficient from the moment you check-in. Laser was a little painful at first visit but got better each time.Alicia is amazing. Highly recommend.

Consult and signed up for treatment. It was informative and interesting.

The front desk staff and Kacie were very friendly and patient.

Appointments are always on time, no waiting. I love that. Robin was amazing & does really nice work. She listens & is very precise & meticulous. The Palm Bay location was nice & close to where I live. I am very happy with my results.

Very pleasant and answered my few questions tjat I had

I got my lips filler at Ideal Image about a month ago with Robin. She made the experience so smooth. When I use to go to other places I noticed a lot of discomfort and I assumed it was normal. Robin was like an artist and my lips were her canvas. She knew exactly what she was doing and comforted me through the experience. Already scheduled my next appointment with her in a 6 months! Thank you Robin! 🙂

Very smooth to get consultation and book. The facility I went to was excellent. Robin administered my treatments and explained everything very lucidly and was very thorough, deliberate, and professional

Kacie was very friendly and informative. Had a great experience.

Robin is fantastic! I wouldn’t want to go to anyone else. Goodby 10 years!

On 4/722 I had an appointment with Robin at Ideal Image St. Pete for Botox and Fillers. I learned more from Robin in one hour about Botox and Fillers than I had at the previous place I had been going too. She was great, my experience was great and I already booked my next appointment. She also called the next day (today) to check on me. Thanks again Robin.

I had ultherepy done. Alana took much care and was very thorough. The only problem I would say is the scheduler didn’t reserve enough time to do more areas but thankfully, instead of rushing through the procedure, Alana did only one area but did it very well. I really appreciated that. Thank you Alana.

April was amazing, had a great experience and the cool sculpting was awesome. Can’t wait to do it Again!

I love coming here, they make me feel so Comfortable. Holli is absolutely amazing.

Highly recommend Holli for laser hair removal. She made sure I was comfortable the whole time and was very thorough.

Couldn't get it done until my.neuro gave the gave the green light

I have always had a great experience at Ideal Image! Everyone is friendly and professional.

Lina did great job

Lina was absolutely AMAZING and very gentle, kind, and patient.

Kacie did such a good job! She was so nice and explained everything so well. Definitely will be coming back!!

Would give 0 stars if I could. Reposting review for friend since his review was removed, and he’s been on the phone all day with the customer support specialist that has been zero help. “ DO NOT GO TO IDEAL IMAGE!!!! My mother and I decided we didn't want to go through with our lip filler appointments. So we called in advance to cancel our reservations back in February 2022. The lady on the phone was very kind and said no problem. I then asked what the cancellation fee looked like and she said there was not one because we cancelled in advance!!!! (Please note, they made my mom and I pay up front before we were even able to speak with the person performing our procedures. We each paid upwards of $700 each.) After clicking online that we were interested in services, we were quickly contacted by some random woman that worked for Ideal Image through a Zoom meeting on my laptop. We were told this was a new client consult and that we'd still be able to have a consult with the person performing our lip fillers because my mom and I were super nervous and unsure about the procedure. The woman on the Zoom told us there was nothing to worry about and we can always ask questions to the person doing the procedure at the appointment. She was nice but also pushy. But fine, we wanted to schedule with the person who'd actually be doing our fillers…this is when she said we had to pay up front to be put on the schedule. Understandable I guess because it's a whole process - BUT, WE WERE NEVER TOLD THAT WE WOULD NOT BE ABLE TO RECIVE A REFUND IF WE DECIDED NOT TO HAVE THE FILLER THERE. Ideal Image is refusing to give me or my mother back our money for services we never received. They said it was clear as day in the contracts that they made us sign while on the Zoom consult but the way the contracts were set up were to "click to sign" - boom boom boom - you're done. We (regrettably) didn't see it in the 5 seconds it took to sign. Had the lady simply told us there are no refunds- We would have saved so much time and headache and I wouldn't be leaving this poor review. But here we are…so, beware. This company just wants your money and does not care about you or your well-being. Go to a place that allows you to address your concerns BEFORE the procedure so that you don't have to waste hundreds of dollars on literally nothing. Botox and Filler appointments at reputable places allow you to have a consult with thedoctor before the procedure. I would have NEVER paid in advance had I known I couldn't receive a refund. Charge me a cancellation fee if you want - but you just want to keep my money?! Hundreds of dollars?! Despicable.” I second the despicable, any business that participates in the predatory practices should not be allowed to operate anywhere. No where on the website could I find a copy of this contract, or any information at all about cancellations or rescheduling.

Always a great experience

I’ve had the best results with laser hair removal here! Just got a touch up after a year with very little hair growth. Ask for robin, she was very informative and comfortable.

Robin took great care of me and is very detailed. She is patient and takes her time. I would highly recommend her!

Another perfect visit! Amazing friendly staff as always. Amy was the best. Covered all of the bases and provided a great experience. Highly recommend!

Everyone at this location is so friendly. Jessica and Toby are always helpful and I've had a great experience with my laser treatments so far. Highly recommend!

Amy was great, very personable, polite and professional. No complaints!

Alicia was wonderful! She was very professional and knowledgeable. She answered all my questions while also being personable!

The sales representative did not have information on the service I was inquiring on. I would have liked to be able to speak to a woman also. I will not be having this service done with Ideal image

Amy is so nice & professional! Can’t wait to book with her next time! Jessica was also super sweet and made my day! Thank you both!

I love coming to this location. I’m a transfer patient and the staff here is amazing! Amy is very friendly and thorough. Lifelong customer right here!

Everyone was very friendly and the lady that worked the laser was very knowledgeable.

They are quick and it really is not as painful as you would think! I am done with my lazer hair removal treatments and I can tell you I'm not impressed. They make it seem like you will be silky smooth but I am not. I have quite a few dark hairs still left and I feel like it turned a lot of them blonde. I still have to shave. Every service I got a different girl and although they were all very nice, it was awkward having so many people see my privates.

Very good

Robin was super friendly and knowledgeable with any questions I had. Thanks so much! I’ll definitely be back!

I talked with Devon Lovemore she was very professional and very nice. she walked me threw everything and answered all my questions Thank you Florence Day .

Amy is an amazing injector! She pays exceptional attention to detail and executes the treatment to perfection. I am so happy with my results!

Highly recommend this site and staff. Reception greeted me as soon as I walked in even though she had 2 other people there. Appointment was on time with no extra waiting. I had Botox injections with Robin and she did a fabulous job. She is very personable so our conversation distracted me from the actual shots. She explained the procedure and discussed what she was doing throughout the process. At the end we discussed after care and follow up appointments. Was very happy with the experience. Will be back.

Toby at front desk was absolutely amazing, he treated my wife who was a bit nervous about her procedure with kindness and compassion.

I was treated immediately and my appointment was on time and finished in a timely manner.

I came in for information about a facelift. I felt at ease and I plan on booking my surgery

Other me having difficulty using Zoom, I found everyone I spoke with very pleasant and professional.

I've only been to this location twice, but each time has been a very pleasant experience. I'd recommend anyone visit this location. Very friendly and courteous staff!

I have never experienced such poor customer service as I did today at ideal image st petersburg. The technician Quen (pronounced Gwen) rudely and aggressively yelled, rolled her head and expressed dismissive behavior today's me during my conversation with Jessica the front desk receptionist. I am one to wonder if being an African American in downtown St pete is the culprit because her mannerism was completely UNWARRANTED

Moved here from Columbus, Ohio great experience there. However StPete office is always dirty. Looks like the floor hasn’t been cleaned in a month . Toilets have rings around them It’s gross. Most of staff has been less than friendly or nice and borderline rude. Huge let down from what I am used to. I will be finishing my contract and have found a new spa to get my services from now. It’s been nice having the no interest financing however spending as much as I have in the last 4 years I expect better service and a cleaner atmosphere. I won’t be recommending any of my Florida friends here for sure .

Love Gwen!!! I’m doing underarms, legs, and biking and she got me in and out in less than 30 minutes. Her mentality of just powering through it is exactly what I need when doing laser hair removal.

Your staff were always very helpful, professional, knowledgeable and practice covid protocols. The treatment itself was extremely painful and the numbing cream never seemed to help. I have a strong feeling that my facial hair will return and my fear is the hair returning will be gray. When I started the treatment I only had 3 gray hairs now there are 6. So if I get more hair when and it's gray the laser will not work.

Karalyn and Gwen were very professional and made me feel very comfortable with the whole process. I would recommend this clinic

Calm, quiet, and clean environment. Staff and technicians are friendly and very competent. Coolsculpting was effective and service was professional but pricey.

Kacie was very professional and welcoming! The laser didn’t hurt. I’m on my way to being hair free for summer 2022! Thanks Kacie!

Odd experience with the nurse practitioner today. She rushed through the entire session. She knew this was my first time doing legs and i did tell her that i have a low pain threshold. She very audibly sighed when I told her to avoid my inner thighs on this day because it hurt. She said ’it would just be easier for me if I did the upper legs and made my way down.’ This is only one example. She made several insensitive remarks. She finally agreed to do the lower legs only and reserve the upper legs for a separate session after she prescribes a local anesthetic. I am a physician myself and we pay extra attention to bedside manner. This particular nurse practitioner was very rude and condescending. I was not happy with the service today.

Kacie was super friendly and professional. Truly appreciated having her help me today.

Kacie was so kind and attentive to my needs, as well as very precise!

I went to Kacie R. for coolsculpting and she did an amazing job!! She made me feel so comfortable and explained everything to me from start to finish. Kacie tailored my coolsculpting to my body type to ensure I get the most out of my treatment and ensure great results! Kacie is so personable and kept me laughing throughout the process. I will most definitely be going back to Kacie R. for all services!

Kacie has been the best. She made my hair removal experience painless and made me feel comfortable at all times. Thank you 😊

Thanks kacie!!

I did a series of BBL treatments purchased as a reasonably priced package. My technician was great, the location convenient and the spa itself sparkling clean. I’m really happy with the results.

it was an great experience speaking with Ms. Hunter, she was very helpful

After spending thousands of dollars, I am extremely disappointed with this company. I received a phone call to confirm my appointment, which I did, took time off work along with slavering myself with numbing cream only to find out that because I didn’t confirm the TEXT message, the appointment had been auto cancelled. Who does that? And why didn’t I receive a text saying the appointment has been canceled? Front desk staff could care less. Now have to wait five weeks for my best appointment. They didn’t even try to accommodate me. Think twice.

Helper was amazing

WARNING....DO NOT GIVE THESE PEOPLE ANY MONEY!! DO NOT SIGN ANY CONTRACTS!! YOU WILL REGRET IT. I have had a horrible time with this company and currently have a case opened with the BBB trying to get a refund. They have had more than 2000 claims filed with the BBB over the past three years. I wish I had read reviews and done my research but now you know! Also do some thorough research on the possible side effects of Coolsculpting. Not good! Btw this company is the same for all of the Ideal Images throughout Tampa St Pete area. They all suck! Only wish Zero stars was an option!!

The people that work there are great. But the cool sculpting results were far from what I expected for the amount of money I spent.

The Staff: Taylor & Kacie are Amazing! They both deserved to be recognized...super easy process & very professional...

Kacie was fantastic !!! So professional and personable

Very helpful and knowledgeable able the services I was getting as well as the opportunity for additional services. Staff was very nice, no pressure to sell you more services. I will definitely be back

Casey was fantastic, professional and friendly.

Very welcoming. I felt comfortable throughout my entire experience

Lisa deserves a raise!!!

Kacie was kind and professional for my treatment today! I would Highly recommend her to anyone! Thanks!

Professional and fast service

My technician was very professional and the appointment takes no time at all. Very pleased. Thank you!

The representation of the company is overall shady. From the first person that picks up the phone to start the process to the “consultant” who is selling something without physically being present nor a medical professional. I felt like I was sitting in one of those time share grabs and being rushed for something that should be a serious conversation. Stop, slow down, get real medical professionals of some sort, and your operation may feel less shady. Until then, I can see why there are law suits being acted upon.

Awesome! Very satisfied

Amy was great!

Great service by Karalyn who was very friendly and welcoming and professional! Thank you!

Kacie was amazing

It was wonderful. I thought I was just going to get information but Stephanie was Awesome. Explaining everything, helping with financing and scheduling my dates for procedures. Thank You!

KACIE and JESSICA are the BEST!!!!

kacie did a great job with my laser! she’s done my last two sessions and she’s quick, thorough, and personable. definitely recommend the laser services.

Kacie is wonderful and incredibly professional! The MedSpa is clean and everyone is very nice!

Very clean environment. Friendly and professional staff.

So far...so good for the results. Amy has been fantastic...she puts you at ease and makes you feel comfortable.

Kacie was absolutely wonderful thanks so much see you in 6 weeks!