Alpharetta

5530 Windward Parkway
Suite 1210
Alpharetta, Georgia 30004
678-681-9678

Current Promotions

Monday 08:00am - 06:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Ideal Image of Alpharetta opened its doors in September 2005. This state of the art laser hair removal clinic is located in the Windward Community off of Windward Parkway. Ideal Image of Alpharetta is situated next door to L. A. Fitness in The Plaza shopping center.
  • The Plaza is a fun-filled sidewalk center with small cafe’s and service-oriented shops where you can grab anything from an envious massage to the latest protein shake or wheat-grass shot. Ideal Image of Alpharetta welcomes walk-ins and can provide you with all of the latest information on Laser hair Removal, CoolSculpting®, Ultherapy®, Botox®, Injectables and more! Schedule your complimentary consultation today!

From 400, exit on to Windward Parkway and head west. Or, from Route 9, head north to Windward Parkway. Turn onto Deerfield Pkwy (at the Walgreen’s) and we’re the first driveway on the right.

4.1/5
4.1 /5
268 Reviews

Google
1.0/5
Nov 27, 2021
Google Ideal Image Alpharetta
DO NOT BE TRICKED OR WASTE YOUR MONEY!! I think that anyone that has given a five star (I had previously) hasn’t actually finished the service— they encourage you to leave a review after one or two visits. The people in the facility are nice, they can be professional but Ideal image laser hair removal itself is an actual rip off. I went through the service (full Brazilian removal) there is actually no difference after two years of service. When they sold me the package they told me “I had a guarantee” which conveniently had a lot of loop holes. You could tell that the girls at the front had no control because after expressing concerns about how little anything changes I was given a 1800 number to call that never went through to anyone. Well, several thousands of dollars later and several year later I’m still shaving!!! Save your money.
Google
1.0/5
Nov 24, 2021
Google Ideal Image Alpharetta
Awful, waited 11/2 hour and didn’t get service, after driving 35 miles because my closer location didn’t have any availability until January, They offered me to come next morning driving again 35 miles or reschedule for next year.
Google
5.0/5
Nov 24, 2021
Google Ideal Image Alpharetta
Lauryn managed my treatment this evening and she was hands down the best person that has taken care of my laser hair removal! If this Alpharetta location were closer to me, I would solely finish my sessions there. Really appreciated the amazing customer service!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Alpharetta
Lauryn is very professional and has great customer service! I definitely will be back!
Google
5.0/5
Nov 22, 2021
Google Ideal Image Alpharetta
My experience was Amazing!!!!
Google
1.0/5
Nov 22, 2021
Google Ideal Image Alpharetta
Last two last appointments canceled (first one 10/5 second 11/22) due to provider not being available. My guess is that my next appointment won’t be able to be scheduled until January? But I can’t confirm that because their system is down and they can’t even check when they might be able to fit me in. For the money being spent on here I’d expect a little more professionalism than continuously canceling the same day as the appointment. I wish I could just get a refund and spend my money elsewhere :/
Google
5.0/5
Nov 19, 2021
Google Ideal Image Alpharetta
I’ve been coming to Ideal Image for over 7 years and visited multiple locations depending on where we lived at the time. As an African American, hyperpigmentation and scaring are risks we have to weigh when considering laser hair treatments. I have NEVER had a technician as thorough, professional and attentive to my medical history and pigmentation concerns as Lauryn. If you’re looking for a personalized, spa-like experience (at an affordable price), check her out!
Google
5.0/5
Nov 19, 2021
Google Ideal Image Alpharetta
Lauryn is awesome at Alpharetta! She is definitely worth the drive!!!! I am so amazed! She explained everything in details
Google
1.0/5
Nov 17, 2021
Google Ideal Image Alpharetta
I signed up and paid $500 for 32 units botox and a "free" service while talking to Katelyn Jones. I wasn't 100% sure what extra treatment I wanted but she put me down for Ultherapy and said I could change it in the office when I went for my botox if I wanted to. I decided I wanted laser hair removal but the Alpharetta GA office said they are not able to make any changes. So my free service is a waste. For the botox treatment, I told the nurse that I wanted my 11's done but did not want my forehead lines frozen. She said she had to do a little on the forehead so it looked natural so I agreed. As of today, my forehead is frozen and my 11's are still 100% there. The office left me a voicemail as a follow up, said to call with any issues. So I tried calling multiple times only to have the calls auto-transferred to the call center or main office.. not sure where I was sent exactly. I spoke to a couple of people there who also tried to reach the Alpharetta office but had no luck. They said they were sending emails to Alpharetta so someone would call me back. I have never heard from anyone. Needless to say I am very unhappy with the treatment and quite frankly shocked that no one would pick up the phone after calling multiple times or return a call from the office where I had my treatment. I feel like I was scammed by Ideal Image and would never recommend you to anyone.
Google
5.0/5
Nov 13, 2021
Google Ideal Image Alpharetta
Hailey was amazing, it’s a painful process but the staff always makes it more comfortable to come i
Google
1.0/5
Nov 12, 2021
Google Ideal Image Alpharetta
The woman I had my consultation was extremely pushy and made me really uncomfortable. She would interrupt me and not listen to what I was trying to say. She would not let me explain what I wanted and that I didn’t want a full face. Just a little around my eyes and forehead because this is my first time and I wanted to see how I liked it. Additionally she kept saying “a one time fee” for the membership instead of a “yearly fee” which is extremely misleading and confusing and made it sound like the membership was not optional. I thought I was having a consultation with the person that was going to be doing the injections not someone in another state. Paying for a service that I haven’t received, have never done before, and haven’t discussed with the person actually doing the procedure is not something I’m interested in.
Google
5.0/5
Nov 11, 2021
Google Ideal Image Alpharetta
Yesterday's experience was great. The technician was amazing!
Google
5.0/5
Nov 10, 2021
Google Ideal Image Alpharetta
It was delightful. The gals were all great. The gal that did my service was extremely professional and helped me to keep my mind off the process. She was very sweet, a good listener and knew her job well.
Google
1.0/5
Nov 10, 2021
Google Ideal Image Alpharetta
It was horrible. I will never recommend nobody to this lacation.Taylor have the worst customer service
Google
5.0/5
Nov 9, 2021
Google Ideal Image Alpharetta
Taylor was my nurse anesthetist and handled my most recent treatment. I’ve had great results getting this laser treatment for hair removal and I am very happy that I did it. I only wish I had done it sooner before some of the gray hairs took over. The laser intensity is it first very much tolerable but as you get to the spot treatment stages, it increase and therefore the pain level does increase. All the nurses that I have worked with, including Taylor, are very compassionate and and thorough with the treatment so that you get the best value for your money.
Google
5.0/5
Nov 8, 2021
Google Ideal Image Alpharetta
Very nice and helpful.
Google
1.0/5
Nov 8, 2021
Google Ideal Image Alpharetta
Nurse is good and professional. However, don’t recommend this company as they are terrible at calling you back, they have so many different front staff constantly changing. Impossible to schedule appointments. They never have availability ever. It’s very sad.
Google
5.0/5
Nov 5, 2021
Google Ideal Image Alpharetta
Antonio so professional and friendly. Will always ask for her.
Google
5.0/5
Nov 4, 2021
Google Ideal Image Alpharetta
If I could give more than five stars I would. The wonderful ladies up front made me feel welcome the moment I walked through the door. They were efficient, polite, friendly and knowledgeable. They took the time to help answer my questions with patience. I never felt like a burden even though I’m sure they had about a million other things to do (front office ladies just don’t receive enough credit!). Hayley, the nurse performing my services, was amazing! She listened to my concerns from a previous experience, explained the adjustments she would make to my treatment and constantly checked in to make sure I was okay and comfortable. She had me laughing the whole time; it felt like I’d know her for years. I’ve been to a few Ideal Image locations between Georgia and Texas and this location has been my favorite thus far! Thank you to Hayley, Julie, Lyndsay, Chelsea and Antonia for making this my best experience at Ideal Image to date. You all deserve a five star lunch from management for the exceptional experience you provide!
Google
5.0/5
Nov 2, 2021
Google Ideal Image Alpharetta
Taylor aka Tay Tay was super amazing through my entire experience! Super patient & kept great conversation going the whole time.
Google
5.0/5
Nov 2, 2021
Google Ideal Image Alpharetta
My tech Taylor is soooooo amazing, the best tech I’ve ever had and I’ve been a patient since 2007!!! She is extremely welcoming, helpful and understanding. Her skills are outstanding and she’s extremely caring. She checked on my comfort level throughout the entire procedure. She checked and double checked my areas and made sure I was happy. Talk about the best customer service I’ve ever received!!!! I will definitely continue my treatments ONLY with her. Thanks Taylor
Google
5.0/5
Oct 27, 2021
Google Ideal Image Alpharetta
Taylor was awesome today. I enjoyed my experience. She told me everything she was doing and why. She also explained that it may be a little more uncomfortable because of the strength of the laser.
Google
1.0/5
Oct 26, 2021
Google Ideal Image Alpharetta
The only reason I rated this location as 1 star, is because google will not let you rate it a zero. This location is nothing short of terrible. There is always a problem with scheduled appointments after investing large amounts of money. The only things they are consistent with are the following: 1. They will consistently book your appointment and then a conflict will happen and then they will ask you to push it out even further. Then conveniently the schedules will "not be open yet" so you will need to call incessantly to try and get an appointment when they do open up. 2. They will consistently apologize and state there is nothing they can do, and refer you to a manager that will not respond via email, phone, or voicemail 3. They will consistently claim they will call you back and then they will not Today was the last straw. After showing up for my appointment today, an appointment they had already rescheduled once mind you, they checked me in and had me sit in the waiting area for 15 minutes before saying "the person you are supposed to see doesn't work Tuesdays". How is that possible? You just checked me in and it has been scheduled for 8 weeks. Their response: you will have to reschedule, but there is nothing open this week and we cannot book anything for Nov or December. We will call you as soon as we are done with our current patient and try to reschedule you. I mentioned that I doubt I will get a phone call, and...I didn't. 4 hours later I stopped by again to give them the opportunity to resolve it, and got the same response of no available appointments. If you do not have the ability to provide the services you are selling, do not sell them. Do yourself a favor and keep your money in your pocket or find a competitor that actually cares about their customers and customer service.
Google
5.0/5
Oct 25, 2021
Google Ideal Image Alpharetta
Taylor was amazing! She was professional, on time, and Did a great job.
Google
5.0/5
Oct 25, 2021
Google Ideal Image Alpharetta
My tech Taylor is soooooo awesome!!! Her area is clean, she is warm, welcoming, and very professional. I really felt confident in her skills and felt safe in her hands. She talked me through the entire process even though I'm not a new client. She made sure I was comfortable and checked on my comfort level throughout the procedure. She checked and double checked my areas and made sure I was happy then assured I was scheduled for my next appointment. Talk about great customer service!! Thanks Taylor!!
Google
5.0/5
Oct 20, 2021
Google Ideal Image Alpharetta
Taylor was very professional, patient and passionate about her job!
Google
5.0/5
Oct 20, 2021
Google Ideal Image Alpharetta
I'm a contractor working for building management and Julie, Chelsea, and Taylor were so helpful in directing me around. Signing off on my invoice and giving me helpful info to do my job. Thanks guys you all rock!
Google
1.0/5
Oct 12, 2021
Google Ideal Image Alpharetta
Extremely unprofessional. They never seem to have enough staff. Will call and cancel an appointment you’ve had on the book for months on the day of the appointment. Don’t waste your money or time.
Google
1.0/5
Oct 5, 2021
Google Ideal Image Alpharetta
I’m so disappointed. I bought a package which was not cheap back in May 2021. So far I’ve only had one treatment in 4 months because it’s difficult to get an appointment. I finally got an appointment and they called me 2 hours before to cancel it. I had already taken the time off work and made arrangements for my kids only for them to cancel. Then the earliest they could reschedule was 6 weeks out. I think their lasers are the best but I wouldn’t recommend them. Looking into my options today to dispute the charges since I’m not receiving services and they won’t return my voicemails 🙁
Google
5.0/5
Sep 30, 2021
Google Ideal Image Alpharetta
I am currently doing laser hair removal on multiple areas. Like most I started the process around COVID, which started making appointments scarce for the time that I needed and would usually have to schedule serval weeks after the 2 month recommendation. I found out this week that my contract was running out and the system wasn’t letting the receptionist schedule my next appointment. Julie has called everyone she could to fix my issue and get me on the books in a timely manner and was able to work me in at a time that works best for my schedule. I have always had a pleasant experience with the front and my technician at all of my appointments at this location. I have to say Ideal Image, like most of the world is understaffed, but they will accommodate your schedule and work with you to make sure you get the full benefits from your package.
Google
5.0/5
Sep 29, 2021
Google Ideal Image Alpharetta
Wonderful
Google
5.0/5
Sep 28, 2021
Google Ideal Image Alpharetta
The staff is amazing. My experience was amazing from the virtual meeting until the completion.
Google
1.0/5
Sep 23, 2021
Google Ideal Image Alpharetta
Worst costumer serving. They put me in wait list for more then 2 month ...l need somebody to call me ...am very sade about how they do me ....
Google
5.0/5
Sep 22, 2021
Google Ideal Image Alpharetta
Omg! I love the staff here it was my first time and Rory assisted me and made it feel relaxed and talk to me the entire time! Thank you for the act of kindness during my visit.
Google
1.0/5
Sep 22, 2021
Google Ideal Image Alpharetta
I started going here for laser hair removal. First appointment went great. Tried scheduling my 2nd appointment. Called two weeks left voicemails. no call back. Finally got someone on the phone and can’t get me in within the 6-8 timeframe. Do not waste your time or money at this place. Working on getting a refund.
Google
1.0/5
Sep 18, 2021
Google Ideal Image Alpharetta
Not sure why this location doesn’t answer the phone.
Google
1.0/5
Sep 18, 2021
Google Ideal Image Alpharetta
Deceptive: was sold a dream of a package by sales rep initially. Beware of information left out such as how long you have actually wait to use the package. Its literally takes months. It truly matters about how many units you need to buy and how they will be used. Meaning 1 to 2 unit used on abodomen may not be enough...you may need 2 to four. Sales reps are not trained on the medical aspect and cannot answer your question, so you may find out things the hard way. Which is brings me to needing to purchase additional units. After several attempts of calling for days for help with additional purchase. I resorted to stopping in. I went to the Alpharetta location where I spoke to Emily. I got a quote, but she was unable to finalize my purchase because of lack of knowledge and inadequate training. She took my information and assured me things would be finalize before my upcoming appoint. I heard nothing for about a week. I then called the corporate office for resolution where I somehow got transferred back to a front desk secretary at the Alpharetta location. I decided to stop in again. This time it was trainee and a front desk rep name Julie who was rude and gave me a quote far more than the originally person Emily who I was informed no longer works there. I asked for the manager and corporate info. Beacause I was truly upset because of the constant run around and unprofessionalusm. I reached out to corporate where during normal business hours no one picked up I was too far in and invested a lot to retract. I showed up for my appointment with no resolution. I was met by the same trainee who I met prior who of course was not fully trained to handle detailed matters. She was looking for her mentor Tiffany who was outside chatting it up on the phone. After waiting on Tiffany to finish her conversation outside on the phone, I informed her that my appointment schedule was not finalize and I need to purchase additional units. I was given an outrageousquote far more expensive than the first two. I left without treatment because by this time I was Livid! This center has high turn over incredibly rude and unprofessional people. Please find else where to spend your money. I regret having spending my money here.
Google
2.0/5
Sep 15, 2021
Google Ideal Image Alpharetta
I have paid for my services. I have been there twice. I was happy with the tech and they were very friendly. The last time I was in was August 10th they would not schedule my next apt. b/c the schedule was not out yet. I have called the alpharetta office twice and left voice mails and no one has called me back to schedule my next appointment. Very upsetting, its hard to promote a business that has a good product but poor follow through.
Google
2.0/5
Sep 9, 2021
Google Ideal Image Alpharetta
I am having laser hair removal in the Alpharetta, GA location. Let me say that my technician is wonderful and have been happy with the results. Unfortunately, the scheduling for another appointment is beyond ridiculous. It is so difficult to make an appointment. I was in there on August 11. I could not make my next appointment because the schedule (calendar) was not available and they would call me when it was available to make another appointment. Have not heard from them. This has happen at least twice, and then when I call and leave a message no one calls you back. This has happen several times. I just called the Alpharetta office, and the call center answered they informed me that the schedule for Alpharetta was still not available. How crazy is that. If you are supposed to go back every 6 to 8 weeks. If I hadn't paid for the package already, I would be going somewhere else. You all need to do better.
Google
5.0/5
Sep 7, 2021
Google Ideal Image Alpharetta
My experience today was excellent!! Rory was very friendly, informative and great with performing the procedure.
Google
5.0/5
Sep 6, 2021
Google Ideal Image Alpharetta
Antonia was the BEST injector yet!
Google
5.0/5
Aug 26, 2021
Google Ideal Image Alpharetta
Exceeded expectations. This office reception is much friendlier than Buford. The nurse was skilled and fast!
Google
5.0/5
Aug 25, 2021
Google Ideal Image Alpharetta
Great atmosphere, very nice crew
Google
5.0/5
Aug 24, 2021
Google Ideal Image Alpharetta
Hailey was awesome. Great customer service. Look forward to working with her again soon. -Sheryce Malone
Google
1.0/5
Aug 24, 2021
Google Ideal Image Alpharetta
Jazzi the receptionist at ideal image alpharetta must be fired. She has a bad attitude towards customers and hangs up on them instead of helping them. They are taking so much money from us and not even giving appointments. I can’t believe the attitude the employees have and their is no manager to talk to. Super disappointed
Google
1.0/5
Aug 23, 2021
Google Ideal Image Alpharetta
Manboobs, coolsculpting....the area treated was above my problem area causing the problem area to stand out more. When I called, the girl who answered got the giggles Beavis & Butthead style, said she'd tell the manager. Manager never responded. Total waste of $1000.00.
Google
5.0/5
Aug 18, 2021
Google Ideal Image Alpharetta
the staff is really nice and helpful and the process wasn't as long and painful as i thought it'll be
Google
5.0/5
Aug 17, 2021
Google Ideal Image Alpharetta
I signed up and was told that I could make my appointment the next day. I ended up seeing reviews on scheduling so I called to see timing of when I’d be able to schedule. I was met with a scripted response that boiled down to “I don’t know”. I expected to be able to schedule pretty quickly (unknown timing of appointment) and not that don’t call us, we’ll call you in several weeks but I can’t give you any information on when your already paid for appointment could be. When I downloaded the app, it gave me a different number to schedule and they were able to check multiple centers. I got in 2 days later and had a great experience.
Google
1.0/5
Aug 13, 2021
Google Ideal Image Alpharetta
ideal image is a total scam. they charge you fully for the service but they do not provide any service. I purchased a package for 9 sessions and because of corona they closed the office for a while and when they reopened, they did not have any providers, and so they kept cancelling on me. I called them so many times during this time trying to make appointment and left so many voice messages but they NEVER answered the phone or called me back. Today I went there to get a service, the receptionist in Alpharetta location was super rude, she told me although I have 3 more sessions but my contract expired, I tried to explain to her that because of corona their office was closed and then they cancelled on me because they did not have any providers and also I tried to make appointment but they did not answer the phone but she told me in my face that I lie that I called. she even refused to give me her name because obviously she treats everyone like that and she does not want everyone to call the corporate and complain about her. I am surprised that Ideal image corporation does not require them to wear a badge and they feel like they can treat people however they want without any consequences. furthermore, all the good providers left the office and the new ones do not even check the skin color to give the right treatment and they have zero compassion. Even all the receptionists left ideal image and the new ones heard nothing about customer service. I do not recommend this company to anyone, they are total scam. update: 10 days later and non of the managers bothered themselves to give a call to ask about the complain! No wonder how a receptionist feels comfortable to disrespect the clients. Ideal image is a total scam that just charge you without even providing the service.
Google
5.0/5
Aug 10, 2021
Google Ideal Image Alpharetta
Absolutely amazing! I used the numbing cream this time. So much better!!! And the RN was hilarious!!! I wish she could take the rest of my appointments.
Google
3.0/5
Aug 9, 2021
Google Ideal Image Alpharetta
Overall, the staff was nice, but I don’t think I can comment on the entire experience until the 90 day process is complete. I paid for 4 passes and only received 2 because I was told after I got there the other 2 couldn’t be done. This is surprising since informed them of the possible condition before I paid. The prospect of a refund seems like an arduous process but I unfortunately have to go through it
Google
5.0/5
Jul 30, 2021
Google Ideal Image Alpharetta
I enjoyed my visit, beautiful personalities and above and beyond customer service
Google
5.0/5
Jul 30, 2021
Google Ideal Image Alpharetta
Hayley and Katie were absolutely amazing!!! Defenitely recommend you see them!
Google
4.0/5
Jul 29, 2021
Google Ideal Image Alpharetta
Katie is cool 👍.I was mad about the contract miscommunication at the start ..but katie helped and resolved.Hope I got a fee wave for that particular appointment..but that’s fine,like the way she talk through that
Google
5.0/5
Jul 29, 2021
Google Ideal Image Alpharetta
Very friendly and informative!
Google
4.0/5
Jul 28, 2021
Google Ideal Image Alpharetta
I had Ultherapy and Natalie was amazing! She’s smart, friendly and explains what’s happening along the way. I don’t have the results yet, as this takes time to see the treatment working, I do feel though that Natalie did her utmost. At first there were a few hiccups and confusion with the overall company itself. Trying to get someone to answer the phone or return calls at this location was very frustrating. However Natalie made up for it today.
Google
5.0/5
Jul 27, 2021
Google Ideal Image Alpharetta
Hailey was friendly and professional, got the treatment done quickly.
Google
5.0/5
Jul 25, 2021
Google Ideal Image Alpharetta
Melissa perform my laser today and was wonderful explaining what she was doing. And added a lot of educational information about laser and sun exposure. She was able to provide pictures and break it down to why sunscreen is your best friend. Appreciate the Alpharetta location have an appointment on Sunday that fit into my schedule.
Google
5.0/5
Jul 24, 2021
Google Ideal Image Alpharetta
I loved the Alpharetta office. I really enjoyed Melissa; she was awesome!
Google
5.0/5
Jul 22, 2021
Google Ideal Image Alpharetta
The staff are very friendly and always do their best to accommodate me and my schedule. My appointments are always pleasant and efficient. Great experience!
Google
1.0/5
Jul 21, 2021
Google Ideal Image Alpharetta
When sold the cool sculpting applicators I was told that I would be able to get in right away. When the scheduling department reached out to me I wasn’t able to get in for 3 months. Then I received an appointment confirmation text from ideal image that confirmed my appointment at the correct address but provided the wrong phone number. When I tried to contact ideal image to ask a question about my appointment, the incorrect location answered and stated they didn’t know why it had the address to the correct location but the number to the wrong. They offered to transfer me. After being transferred, I was sent to a line that didn’t answer. I called back. They transferred again. They didn’t answer. I googled the correct address’s phone number but it was just the number to the hotline that gets you absolutely nowhere. So I went to my appointment. Then when I got there they informed me my scheduled treatment would take 5 hours. At no time had this been communicated to me. I was unable to stay for 5 hours as I had not planned for this. So wasted 2 hr trip.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Alpharetta
It was great and quick
Google
5.0/5
Jul 12, 2021
Google Ideal Image Alpharetta
People were very friendly and informative!! Great prices and great hours of operation!
Google
1.0/5
Jul 3, 2021
Google Ideal Image Alpharetta
I had an appointment at 1pm. The lady at the front desk signed me in and disappeared. A guy showed up at the front desk. I was sitting in front of himfor an hour. Never asked me why I was there or if I needed something. I finally asked why it was taking so long, he said my appointment was cancelled.
Google
1.0/5
Jun 29, 2021
Google Ideal Image Alpharetta
6/29** Modifying my review! Had my first round of coolsculpting 90 days ago. Little to no results so far. which is why I paid for two rounds as recommended. Well you all take clients money up front then can't accommodate scheduling the service that we paid for. Waited a month for the first round! Next is recommended after 6-8 weeks which of course couldn't be scheduled until August. No return calls re: wait list! This is insane! I wouldn't care much EXCEPT I was forced to pay in advance for a service that literally is nearly impossible to be scheduled. How is this ok?!?
Google
2.0/5
Jun 21, 2021
Google Ideal Image Alpharetta
Someone called me from ideal image and advised me that I have 5000 points that can be used toward services. She scheduled me a virtual consult for the next day to decide on a treatment. During the zoom consult the practitioner reviewed the prices and told me that I don’t have any points. She asked me if I still want the service which was very awkward and confusing. I am receiving hair removal services in Ideal image Alpharetta and already done with my payments but they were not able to schedule me any treatments since November. I called a few times and finally I got an appointment in July. I am not happy with ideal image customer service. I referred many family and friend to Ideal image in the past but I am not going to recommend it to anyone anymore.
Google
1.0/5
Jun 18, 2021
Google Ideal Image Alpharetta
The rudest and dumbest front desk girls EVER! It’s a SPA where I experience misery, disorganization, huge lacks of communication and straight up idiocracy!!!
Google
5.0/5
Jun 17, 2021
Google Ideal Image Alpharetta
I'm always met with courteousy and professionalism whenever I arrive for my appointments.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Alpharetta
I love Michelle Shaw she’s very nice and love to do her job. She makes sure the client gets in there safe and out safe. I will be back soon!
Google
5.0/5
Jun 14, 2021
Google Ideal Image Alpharetta
well done.
Google
5.0/5
Jun 12, 2021
Google Ideal Image Alpharetta
Great experience. The staff is amazing! I am so thankful to have been able to get appointments at this location. They go above and beyond and I truly appreciate it. I’m a mom with two toddlers, and I work full time, and they do their best to book my appointments at times and days that work best for me. They’re the best!
Google
5.0/5
Jun 9, 2021
Google Ideal Image Alpharetta
I had Haley for my last visit and she was great! She was professional, relaxed, and thorough. She explained one of my reactions my skin had and put me at ease. My experience at this Ideal Image in Alpharetta GA has given the best treatment each time I visit!
Google
5.0/5
Jun 9, 2021
Google Ideal Image Alpharetta
These people are fabulous! The process is painless (as painless as laser hair removal can be😉). And the staff are so friendly! 10/10 recommend.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Alpharetta
Tammy, is amazing!! I hope in the near future I will have another chance to talk to her.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Alpharetta
I spoke with a Jennifer who directed me to Caroline who was very patient with me and helped me walk through the registration to sign up for the cool sculpting treatment. She also answered all my questions. Marcia Laird of Milton Georgia
Google
5.0/5
Jun 4, 2021
Google Ideal Image Alpharetta
What a great experience! Hayley is quick and fun to work with!
Google
5.0/5
Jun 4, 2021
Google Ideal Image Alpharetta
AMAZING LOVE THIS PLACE!! FIRST EXPERICNE AND THEY WERE SO HELPFUL AND COMFORTING!
Google
5.0/5
Jun 4, 2021
Google Ideal Image Alpharetta
The customer service is amazing and Hailey did a fantastic treating me today. Thank you for a great experience!!!
Google
5.0/5
Jun 2, 2021
Google Ideal Image Alpharetta
Was super quick and easy!
Google
5.0/5
Jun 1, 2021
Google Ideal Image Alpharetta
Pleasant, professional & friendly!
Google
5.0/5
May 28, 2021
Google Ideal Image Alpharetta
Everyone In the office was pleasant and professional. I felt comfortable that my provider was knowledgable in the service she was providing. I am excited to see my results!
Google
5.0/5
May 26, 2021
Google Ideal Image Alpharetta
Haley is amazing! She is smart, professional and fun to talk to!
Google
2.0/5
May 25, 2021
Google Ideal Image Alpharetta
I am having the worse experience with getting a service I paid for 3 months ago. They were so quick at setting up a virtual consultation . I was put on their schedule Literally the next day . But when it came to making an appointment for CoolSculpting. They said they had no openings (mind you I called in and had a consultation in March) I was put on their schedule for May 20th for my first session . I canceled everything I had to do that day I closing a flight, made my self available just to go in their office ( Alpharetta) to be told ( oh , our provider who does the CoolSculpting is no longer with us ) we are sorry we did not communicate that with you . I received no call /text or email . The concierge excuse was that they are short staffed .( is that my problem ?) I was not short on my money and I had to pay it in full !!! So that is not acceptable!!! She promised to give me the very next appointment which was Wednesday the 26th of May! I get a call Tuesday morning talking about (we have your name written down but we don’t have anyone to provide the service !!! I was so mad at that point because now you are playing with my time .I was transferred to their corporate office I wants to cancel my service but couldn’t !!!! They don’t give refunds and it is stated on their contract!!! Do not pay them in full until you get your appointment set and confirmed !!!! Talking about they will give me credit for other services!! I do not need other service !!! And will not continue business with ideal image !!! Never again . I’m obliged to sit and wait to be put on schedule because they will not refund my money !!! I’m very disappointed about how unprofessional they are ! No urgency or commitment!! It is all talk at first to get you to sign up then once they get you, they treat you like you were never that customer they worked so hard to impress !!!i mean emails, texts , calls you name it !!!
Google
1.0/5
May 24, 2021
Google Ideal Image Alpharetta
The consultation was more of a sales call and not recommendations specific to my face. Quickly sent me an invoice for me to pay.
Google
5.0/5
May 18, 2021
Google Ideal Image Alpharetta
Great! Melissa and Jasmine, my technician and appointment scheduler, were both amazing!!! Melissa made me super comfortable and we had an awesome conversation during my treatment. Super friendly. And Jasmine, the appointment scheduler was great too, very knowledgeable. She was able to address my concerns with my contract and was super sweet! I've had good experiences at the Buckhead and Perimeter locations, but I honestly think I like this location the best!
Google
5.0/5
May 17, 2021
Google Ideal Image Alpharetta
Great customer service. The nurse was knowledgeable about the precedure done. I felt very comfortable being in their environment.
Google
5.0/5
May 17, 2021
Google Ideal Image Alpharetta
Very professional and courteous, great experience
Google
2.0/5
May 13, 2021
Google Ideal Image Alpharetta
Scheduling is very difficult- i was scheduled for 40 min yet the clinician only had 30 min on her schedule available as a result I could not get my arms done after waiting 3 months for this appointment. There is always some kind of issue with scheduling
Google
1.0/5
May 12, 2021
Google Ideal Image Alpharetta
Since I started the procedure at this location they had staffing issues and cancelled my appointments several times. I couldn’t get my procedure finished yet and Now that I am moving out of state where there’s no ideal image facility they couldn’t accommodate me before I leave nor refund me. These are not any cheaper procedures either, what a ripoff. I see whenever anybody has any complaints they sent an automatic message to contact them in the email. What a great way of addressing any issues 🙄 It’s been quite a few days . No resolution yet. I emailed the customer service and got the same automated template reply. Someone will contact me in 48 hrs . I guess this is how they care about the customers. When everything goes smoothly why should a customer contact you .
Google
5.0/5
May 11, 2021
Google Ideal Image Alpharetta
Very warm and welcoming experience
Google
5.0/5
May 10, 2021
Google Ideal Image Alpharetta
The results are amazing! The center is clean and the staff is very professional!
Google
5.0/5
May 8, 2021
Google Ideal Image Alpharetta
Melissa is awesome! She is very professional and makes you feel very comfortable. I always look forward to seeing her.
Google
5.0/5
May 4, 2021
Google Ideal Image Alpharetta
Melissa was so great & friendly! I am always happy when I come here. The staff is great & it never takes long for the laser hair removal. I will be asking for Melissa again next time!
Google
2.0/5
May 3, 2021
Google Ideal Image Alpharetta
They get two stars simply for the rep I spoke with being nice despite trying to suggest selling me something that I don’t need. I recently relocated to Georgia from out of state and I was looking to find a laser place to continue my maintenance of my previous laser that I was getting in California. I had already received enough sessions that I was to the point of touch ups in the areas that I received laser. Ideal image would be a place for people who are just starting out in laser but not for someone who is in the touch up phase of laser. Their pricing for a beginner in laser is on the extreme high side btw so you may want to price shop if you are starting out. Anyhow they wanted to charge me for a package or single session for each area as if I were brand new to laser. I let them know that it absolutely makes no sense to pay for something that is not needed. They offered to give me $500 off an area. Now my touch ups typically costs me $55 per 15 mins of treatment for all 6 areas combined typically landing me at $110 a touch up session. I’m being very transparent because I don’t want anyone to get ripped off. Now that is California pricing from a very reputable laser center which California is a lot more expensive in a lot of things in comparison to Georgia. And all laser conducted in California must be performed by a licensed nurse so the cost is higher simply off the overhead required to run a laser treatment session. Unfortunately my search continues for a laser place in Georgia at this point but in the meantime I will have to fly back to California and book an appointment at my previous laser place for a 20 min touch up and it still altogether will be cheaper then what Ideal Image was trying to charge me. Absolutely ridiculous. Ideal image you are under serving potential customers who already had laser treatments and missing an opportunity to gain their business. Please do your research and don’t overpay for laser hair removal.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Alpharetta
It was wonderful, the nurse was very nice and explained everything.
Google
5.0/5
Apr 28, 2021
Google Ideal Image Alpharetta
Melissa took care of me. She was incredibly kind and sensitive. She’s amazing!!! Thanks❤️
Google
5.0/5
Apr 22, 2021
Google Ideal Image Alpharetta
So far I had really good results from all the procedures I had done. feel and look younger more am so much more happier. Thank you. Also all the nurses, receptionist from Alpharetta have been incredible
Google
1.0/5
Apr 21, 2021
Google Ideal Image Alpharetta
Don't for one second think that a "waiting list" means you'll get an appointment. I had one service that went flawless. Chin and lip, appointments were set when I left and I couldn't have been happier. I decided to have legs done. I'd done my research, "this company is awful", "appts are hard to get", but with my previous experience I thought they had corrected this issue. Nope... nope... after my first treatment I was put on a waiting list, for april appts to open, never-mind I already had a July appt for my face. I've called 4 times and each time been given the run around as to why they haven't called me. So and so is no longer here, she took the waiting list with her, or my favorite "this is the first time I've spoken to you" well now May is booked, nevermind I was waiting for April appts to come out. I've even reached out to Amanda Garcia, area supervisor and been told I'm on her waiting list. So if you want results and appointments, Ideal Image isn't the place for either of these things
Google
1.0/5
Apr 12, 2021
Google Ideal Image Alpharetta
This was my second treatment. I found out on my 2nd time that I should have been given information/called in numbing cream after my first treatment & never knew anything about it. I was also told on my first treatment in Buford that I needed to let the hair grow out a good bit so that it could be Lasered at each treatment. WRONG! I was told that I absolutely did not have to let it grow out but to reframe from shaving 24/48 hours before treatment. Each time I go there are never any appointments & when they say they will call you with an appointment they never do. In return it leaves you months in between your treatments. If I would have known the lack of customer service and etc I wouldn’t have signed up with this company.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Alpharetta
Melissa was absolutely great, attentive as well as considerate, I highly recommend both the location and her personally so, love, love love it!!!!