Atlanta (Buckhead)

3050 Peachtree Road NW
Suite P- 5
Atlanta, Georgia 30305
404-602-0138

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 08:00pm
Sunday 08:00am - 04:00pm
  • Ideal Image of Atlanta Buckhead is a state of the art laser treatment clinic, opening its doors in February 2006. The clinic is conveniently located in the Buckhead District off of Peachtree City Rd. and West Paces Ferry Rd. This hot spot is just seconds away from the Phipps Plaza, Lenox Mall, Chops and Cheesecake Factory.
  • Our expert team of nurses and physician assistants have been extensively trained at our Cosmetic Institute in a range of services including Laser hair Removal, CoolSculpting®, Ultherapy®, BroadBand Light™ Therapy(IPL) , and Injectables including Botox®, Juvéderm®, and Restylane®. No matter what your reason is for coming to us, we’re always ready to help you feel like the best version of you.
  • Ideal Image of Buckhead is committed to giving back to the Atlanta community through local charities and participation in area events, school functions, and business forums.
From 75 South:
  1. Take 75 South to Exit 255 for West Paces Ferry Rd.
  2. Take West Paces Ferry Rd. to Peachtree Rd.
  3. Make a right onto Peachtree Rd.
  4. Make a right at the next Stop Light onto Buckhead Ave.
  5. Make a right at the First stop Sign.
  6. Enter the Retail Parking Garage on the left hand side.
  7. Park on Level P.
  8. Walk down the steps when you reach the courtyard we are the first door on the right.
From 85 South:
  1. Take 85 South to Exit 88 for Cheshire Bride Rd.
  2. Turn right on Lenox Rd.
  3. Continue on Lenox then make a right onto Peachtree Rd.
  4. Make a right on Buckhead Ave.
  5. Make a right at the First stop Sign.
  6. Enter the Retail Parking Garage on the left hand side.
  7. Park on Level P.
  8. Walk down the steps when you reach the courtyard we are the first door on the right.
From 85 North:
  1. Take 85 North to Exit 86 for Buford Highway.
  2. Turn left on Sydney Marcus Blvd.
  3. Make a right on Piedmont Rd.
  4. Make a left at Pharr Rd.
  5. Make a right onto Peachtree Rd.
  6. Make a left at the next stop light onto Buckhead Ave.
  7. Make a right at the First stop Sign.
  8. Enter the Retail Parking Garage on the left hand side.
  9. Park on Level P.
  10. Walk down the steps when you reach the courtyard we are the first door on the right.
From 400 South:
  1. Take 400 South to Exit 2 for Lenox Rd.
  2. Take Lenox Rd to Piedmont Rd.
  3. Make a left onto Piedmont Rd.
  4. Take Piedmont Rd. to Peachtree Rd
  5. Make a right onto Peachtree Rd.
  6. Take Peachtree Rd. to Buckhead Ave.
  7. Make a right at Buckhead Ave.
  8. Make a right at the First stop Sign.
  9. Enter the Retail Parking Garage on the left hand side.
  10. Park on Level P.
  11. Walk down the steps when you reach the courtyard we are the first door on the right.
4.0/5
4.0 /5
894 Reviews

Google
5.0/5
Nov 13, 2022
Google Ideal Image Buckhead
Lu was fantastic!!! She explained the procedure from start to finish I kept telling her to stop being so nice.
Google
5.0/5
Nov 2, 2022
Google Ideal Image Buckhead
Staff was super helpful!
Google
5.0/5
Nov 2, 2022
Google Ideal Image Buckhead
Great interaction and service today at the Buckhead location.
Google
4.0/5
Nov 1, 2022
Google Ideal Image Buckhead
I really like the attention I received. I did not have to wait long for my call to go through and each person I talked with was so respectful, answered my questions and made me feel very comfortable. I enjoyed the experience so well that I have already referred my cousin who will be booking an appointment soon. Jean
Google
1.0/5
Nov 1, 2022
Google Ideal Image Buckhead
Please read the one star reviews for this location. Whether it is lack of results, lack of follow up, or complete dishonesty the information is here in the reviews. Do your due diligence so you aren’t disappointed.
Google
5.0/5
Oct 31, 2022
Google Ideal Image Buckhead
Margaret was communicative and extremely efficient. Laser is not the most fun experience, but Margaret made sure I had very little discomfort throughout the treatment.
Google
5.0/5
Oct 31, 2022
Google Ideal Image Buckhead
I had a great experience. My nurse Margaret was amazing and quick! Cassandra and Kiana at the front desk gave great customer service and were able to book all my appointments efficiently!
Google
5.0/5
Oct 30, 2022
Google Ideal Image Buckhead
Margrett and Cassandra were awesomeness! Very professional and helpful, definitely recommend.
Google
5.0/5
Oct 30, 2022
Google Ideal Image Buckhead
Great customer service and compassionate staff
Google
5.0/5
Oct 29, 2022
Google Ideal Image Buckhead
1st time treatment was amazing! Whitney explained everything thoroughly and was very quick. The entire staff was nice and welcoming.
Google
5.0/5
Oct 28, 2022
Google Ideal Image Buckhead
Love this place!! Highly recommend.
Google
5.0/5
Oct 27, 2022
Google Ideal Image Buckhead
My nurse was excellent. Very patient and knowledgeable.
Google
5.0/5
Oct 27, 2022
Google Ideal Image Buckhead
Love this place
Google
5.0/5
Oct 26, 2022
Google Ideal Image Buckhead
Wonderful
Google
1.0/5
Oct 25, 2022
Google Ideal Image Buckhead
They were always booked and never could get the services that i signed up for. Received services 2 or 3 times only.
Google
5.0/5
Oct 21, 2022
Google Ideal Image Buckhead
The front office girls were fantastic especially Cassandra and my tech was amazing! Highly recommend these ladies
Google
5.0/5
Oct 21, 2022
Google Ideal Image Buckhead
Margaret is the best! Always makes me feel comfortable and does a stellar job!
Google
1.0/5
Oct 21, 2022
Google Ideal Image Buckhead
Great customer service
Google
1.0/5
Oct 19, 2022
Google Ideal Image Buckhead
I totally regret using this company ! All they care about is money !
Google
5.0/5
Oct 14, 2022
Google Ideal Image Buckhead
My experience here has been nothing short of amazing. Jee is very attentive and thorough. I’d recommend this location and the staff any day.
Google
1.0/5
Oct 13, 2022
Google Ideal Image Buckhead
This company is the most frustrating, unprofessional, and money hungry company I have ever worked with. From day one, they have misinformed me and took my money without thinking twice. Today, I go in for my appointment, and was informed that it was canceled because I did not confirm it. I have been coming here every eight weeks for months and not one time. Have I ever received a confirmation for my appointment nor did I this month. And the receptionist just looked at me with a blank stare. I cannot recommend them for any reason under the sun. I highly recommend electroless is which they do not do. I can only caution people not to sign up with this company because you will never ever ever get what you have paid for. The worst part of it is they don’t care, at all
Google
5.0/5
Oct 13, 2022
Google Ideal Image Buckhead
it was great and they were very nice. love it!
Google
5.0/5
Oct 11, 2022
Google Ideal Image Buckhead
Customer service is excellent
Google
5.0/5
Oct 11, 2022
Google Ideal Image Buckhead
Have had a great experience every time I am here. Mary was exceptional, offering me ice when others hadn’t and going above and beyond to make sure I was comfortable. I would highly recommend Ideal Image Buckhead!
Google
2.0/5
Oct 11, 2022
Google Ideal Image Buckhead
So far, I have only been in twice for laser hair removal, but today I went in and the front office staff was dealing with two angry clients (neither the fault of the office staff). They handled the situation with poise and calmness (from my opinion). Both my clinicians have been very helpful and answered all my questions. My only complaint (hence the 2 stars) is that I feel very mislead by the specials offered when I signed my contract. I paid a big chunk of change for one area, as well as a lifetime membership fee that did not seem optional. I was told - and it appeared on my account - that that would include a free (small) area of my choice, as a sort of sign on/lifetime membership perk. Turns out - that meant just ONE treatment for one area - so really, you get nothing for free because one treatment only reduces hair growth by about 20%. It's more to entice you to pay another grand for the area. I chose Ideal because was I skeptical of trusting med spas with Groupons for insanely cheap laser hair removal, but I do feel mislead and that the price is much too high with this "special" not really being full effective treatment. If I had known, I would have done one of the other "free" options like the medical grade facial - I basically just feel a little cheated but the service and staff are great. Don't waste your "free" treatment on laser hair removal - get a facial or something.
Google
2.0/5
Oct 10, 2022
Google Ideal Image Buckhead
I had my first laser hair removal this morning. The front staff were super professional and kind. I was nervous, not knowing what to expect from my session. I expected some pain, but maybe the nurse would help me thru it. Although she did give me ice to cool my skin during, and explained what it feels like .. that’s where the help stopped. It hurt (as expected) but I was overwhelmed and got emotional. I’m laying on the table crying and all she says is “do you want to continue?” Am I asking to much wanting a little encouragement? Next time, try a little empathy. I’m overwhelmed, and in pain. But above all else, if you’re going to talk about me to your coworkers, at least close the break room door. Hoping for a better experience going forward.
Google
5.0/5
Oct 10, 2022
Google Ideal Image Buckhead
Love this location. Very quick and professional
Google
1.0/5
Oct 10, 2022
Google Ideal Image Buckhead
THEY WILL TAKE YOUR MONEY AND WILL NOT GIVE IT BACK ! Way too expensive and the treatment barely works . They never answer the phone and if you don’t finish all you sessions when they want u to they cancel your contract and keep the money . DONT DO IT !!!
Google
5.0/5
Oct 8, 2022
Google Ideal Image Buckhead
Abeo is fabulous! Wonderful bedside manner while upholding professionalism. Love love love her! 10/10 recommended. Oh, and did I mention that my legs are totally hairless because of her?
Google
1.0/5
Oct 5, 2022
Google Ideal Image Buckhead
I had the absolute worst experience at my last appointment. Alex (I think was her name) was incredibly rude, shaming me for how much hair I had after 6 appointments (I don't see how that's my fault?) And the worst part is she wasn't immediately giving me breaks in session when I asked for them. It was by fair the most painful session I had. She didn't give me ice packs (as the other awesome techs did) to cool my skin, and days later I'm still having extreme sensitivity and paint from where she did it. I asked her to skip the last part of my session because it wass ridiculous how inconsiderate she was being and I was uncomfortable to continue. I understand having a bad day, but don't take it out on the clients.
Google
1.0/5
Oct 5, 2022
Google Ideal Image Buckhead
I found Tavia to be very curt and rather cold. It's all about the money and not the clients overall well-being. I had to back out of a cosmetic procedure for medical reasons and she was anything but understanding. That alone should scare most away!!!
Google
5.0/5
Oct 3, 2022
Google Ideal Image Buckhead
Always professional, affordable and differently worth it.
Google
5.0/5
Oct 3, 2022
Google Ideal Image Buckhead
Amazing experience!! Lu made my 1st treatment a very easy and informative experience. Can’t wait to come back for my second treatment in 6 weeks! 10/10 service
Google
5.0/5
Oct 3, 2022
Google Ideal Image Buckhead
Lu was personable, professional and quick. Did a great job.
Google
5.0/5
Oct 3, 2022
Google Ideal Image Buckhead
Good service ! Lu was amazing 🤩
Google
5.0/5
Oct 1, 2022
Google Ideal Image Buckhead
This is by far the best and most professional place to go to get laser hair removal done! The staff is so welcoming and amazing! The entire building is so clean! I will return and tell all my friends and family to go too! 10/10 would definitely recommend. I wish I could give it more than 5 stars 😂
Google
5.0/5
Sep 29, 2022
Google Ideal Image Buckhead
The staff was great! So helpful and kind and very informative. They made me feel very comfortable and explained everything to me very thoroughly. I will definitely be back!
Google
5.0/5
Sep 26, 2022
Google Ideal Image Buckhead
It was excellent. Jay is an excellent nurse.
Google
5.0/5
Sep 23, 2022
Google Ideal Image Buckhead
The customer service here is beyond and above your expecting. The clinic and all the staffs are available anytime when you need their service. Dr.Jenny and Natalle the nurse are best friends to treat you like a family. I am highly satisfied customer. Thank you all for your service MikeI
Google
5.0/5
Sep 23, 2022
Google Ideal Image Buckhead
Kemma was amazing !! Very friendly and knowledgeable I came to this location on a whim and I’m so happy I did !
Google
5.0/5
Sep 23, 2022
Google Ideal Image Buckhead
Great service, always happy to go to this location. Everyone is always so nice and polite, but most importantly extremely helpful with any questions I have about all their procedures
Google
5.0/5
Sep 22, 2022
Google Ideal Image Buckhead
Margaret and the front staff were amazing. I came in for a last minute touch up and was able to be seen the same day. Margaret made sure to take care of both areas requested even though the appointment was only for one, which saved me at least 2 hours as I would have had to drive to another location on a different day. The front desk also helped me resolve a refund issue that I had been working on for a few months with little to no movement at the corporate level. Overall 10/10, would recommend this location.
Google
1.0/5
Sep 21, 2022
Google Ideal Image Buckhead
Most unprofessional office staff ever. Can’t comment on the service because they cancelled my appointment after I sat there for 30 minutes waiting. Feel free to call me to apologize.
Google
5.0/5
Sep 21, 2022
Google Ideal Image Buckhead
Keona & Jai did a great job. Carefully explained everything and made me feel comfortable.
Google
5.0/5
Sep 20, 2022
Google Ideal Image Buckhead
I had an amazing experience at Buckhead Ideal Image! Everyone was committed to a great service and prioritizing the needs of the clients. I highly recommend this place!
Google
5.0/5
Sep 20, 2022
Google Ideal Image Buckhead
I love this place! Since the first time I saw results. The clinic is super clean and the service is super fast! Definitely recommend to everyone
Google
5.0/5
Sep 20, 2022
Google Ideal Image Buckhead
Customer service is excellent I’m always in and out in a timely manner, I love my results..
Google
5.0/5
Sep 20, 2022
Google Ideal Image Buckhead
I did a phone consultation and the lady (I forgot her name 😢) was really nice and very informative. I didn’t have any questions after the call and I appreciate not having to ask for the info to be sent to me. Will definitely consider using their services in the future.
Google
5.0/5
Sep 20, 2022
Google Ideal Image Buckhead
Great bedside manners ,clean rooms very knowledgeable staff ,no wait time for your appointments . I highly recommend this center for all of self improvement needs .
Google
4.0/5
Sep 20, 2022
Google Ideal Image Buckhead
My experience today today was one of the most pleasant. My tech was knowledgeable, made me feel comfortable, and very professional.
Google
5.0/5
Sep 19, 2022
Google Ideal Image Buckhead
Kristen was amazing ! Made me feel really comfortable and I love my results
Google
5.0/5
Sep 19, 2022
Google Ideal Image Buckhead
I’ve been using Ideal Image for years and I love them. Recently Abeo did my treatment and she was the most thorough technician I’ve ever had! I’ll def request her next time!
Google
5.0/5
Sep 19, 2022
Google Ideal Image Buckhead
Good
Google
1.0/5
Sep 17, 2022
Google Ideal Image Buckhead
This is not my 1st time having this type of service. For what you pay you would think the treatment would be more than 10 minutes, if that. I don't feel as though my areas were targeted during treatment. At least whenever I had treatment before I could tell the affects immediately. I have a follow up in 6 to 8 weeks. I hope I can see difference before then.
Google
5.0/5
Sep 14, 2022
Google Ideal Image Buckhead
Well I haven't had my procedure yet. But my experience in signing up was excellent. Great customer service.
Google
1.0/5
Sep 13, 2022
Google Ideal Image Buckhead
After 2 years of laser treatment for my daughter who was a minor when she started, she was advised that her hair is too light and laser treatments will not work for her hair color. Prior to starting the laser treatments, I asked the specialist if her hair was dark enough because I was told years earlier that it would not work for my hair color as the pigment was not dark enough. I was assured that her hair was dark enough and that with time and consistency the treatments would work. 12 months in and no results, I called and spoke to the facility and was told that my daughter needed to continue to come in every 6-8 weeks for the treatments to work and with time the treatments would work. Because my child was now a Freshman at an out of state college where there were no Ideal Image facilities, I had to fly her in every 8 weeks for treatment. I am beyond disappointed and honestly livid. Not only did I spend $1500+ on treatments at Ideal Image but I also spent another $1500 on flights. All for a treatment that was never going to work.
Google
5.0/5
Sep 12, 2022
Google Ideal Image Buckhead
This was my first time at this location because I moved. I called to inquire about parking and the receptionist was so patient and helpful in answering my logistics questions! And Kim, my nurse provider, was quick yet thorough and very knowledgeable. I had a very pleasant experience.
Google
5.0/5
Sep 7, 2022
Google Ideal Image Buckhead
This place is the best and they make you feel right at home and on the Journey of keeping your beauty up...
Google
5.0/5
Sep 5, 2022
Google Ideal Image Buckhead
MEGAN WAS GREAT! This location is always so good and comfortable
Google
1.0/5
Aug 31, 2022
Google Ideal Image Buckhead
I am looking forward to the customer service team reviewing my case to see what is fair to do next. I went in over a week ago at the Buckhead location for a follow up appointment to prove that the Ultherapy was a waste of my time and money. I was told this case would likely be "escalated" to make sure I get a response sooner than later. I went in for the follow up appointment in person which was inconvenient for me assuming that I would get a response about my customer dissatisfaction.
Google
5.0/5
Aug 30, 2022
Google Ideal Image Buckhead
Ideal Image Buckhead has easily exceeded my expectations. From the friendly staff, clean/organized rooms, and variety of services. I don't want to go anywhere else for my aesthetic needs! My first visit was so awesome, I was nervous that I would never get that feeling again - but every time I have an appointment, there are so many smiling faces and good *vibes* that I can't wait to come back. I honestly want to stay there all day and get treatments, even ones I don't need.. Just so I can be in the presence of the amazing ladies who are running this location. My favorite provider is Margaret. She's so informative; even if you've done your research, she will teach you something new! To add to that, she's a natural leader, who always exhibits patience and sincerity. She goes above and beyond to find answers, educate clients, and provide the best experience while you're being treated. Her laugh is contagious and her smile has a way of brightening even the worst of days. The other providers I've seen are amazing too! They find ways to connect with you so that you're comfortable during treatments and they always check in so you know what to expect. I remember my first botox appt, I got scared of the needle, and since I was fasting, I was encouraged to have a few sips of apple juice to prevent any fainting or additional anxiety. The front desk staff will make you feel like you're an old friend swinging by for a visit. The sales consultant Khadaia, isn't pushy and listens to your needs/goals while guiding you in the direction that's best for your appearance, mental health, and doesn't make the pricing conversation awkward. I do wish there were more services being provided by Ideal Image, because this is where I'd rather go to take care of all of my needs. Obviously, the staff is a huge reason why!
Google
5.0/5
Aug 29, 2022
Google Ideal Image Buckhead
Very nice and professional
Google
5.0/5
Aug 27, 2022
Google Ideal Image Buckhead
No matter which aesthetician I get, everyone is always respectful, considerate, knowledgable, and an absolute joy to talk to! Thanks always for the best service!
Google
5.0/5
Aug 25, 2022
Google Ideal Image Buckhead
Margaret was great!
Google
1.0/5
Aug 25, 2022
Google Ideal Image Buckhead
I usually have an amazing experience at this location Kristen is Fabulous. Unfortunately today I had NADIA. From the very beginning her attitude was unpleasant I came in and expressed to her that my previous session was a bit too high were I experienced scabbing and swollen for 3 days. I never experienced this before so I decided to skip a month to heal. I asked her if she could turn it down a notch for this session since I’m recovering from burns. She stated that I won’t get the desired outcome and it should be going up every session which I completely understood of course but told her for this session I would need it to be turned down due to the circumstance. Once I placed on the googles on she began and of course she disregarded everything I said. Once she began I asked her if it was turned down in which she said no and with an attitude began asking me “what’s the purpose” and that “this is an uncomfortable process not meant to be comfortable”. (All of this I know, however I’m paying for this and I’m completely aware of the pros and cons. She finished my areas and I immediately got up and walked out. Even during the laser Kristen have always asked “how are you feeling” and applied pressure and just had way better customer service NADIA did none of that. She just lasered extremely fast with no regard to anything it was as if she was just ready to go home and couldn’t be bothered.
Google
5.0/5
Aug 23, 2022
Google Ideal Image Buckhead
I’ve been a client here since 2006 and wouldn’t go anywhere else! I love the company, love the results and enjoy everyone that works here! 🙂
Google
5.0/5
Aug 23, 2022
Google Ideal Image Buckhead
i always enjoy my section with this clinic. they are so nice and i always get best result
Google
5.0/5
Aug 19, 2022
Google Ideal Image Buckhead
Mary was AMAZING . I want her for the rest of my experience
Google
5.0/5
Aug 19, 2022
Google Ideal Image Buckhead
The young lady who did my full face treatment did a great job! Very knowledgeable, polite, quick, and efficient!
Google
5.0/5
Aug 18, 2022
Google Ideal Image Buckhead
Where Do I Start🤔 The Receptionist(Ty) Was The Sweetest Most Professional & Courteous LiL Darling You Could Ever Meet... Nadia(The Aesthetician Who Performed My Laser Hair Removal Procedure) Was Just As Professional, Patient, And Kind... It Was My 1st Procedure In A Very Long Time... I'm Dark🖤Skinned, So The Laser Can Be Very Harsh At Times, But She Was So Re-Assuring & Gentle, While Still Moving Expeditiously & Professionally... They Provide Aloe Vera Gel, Numbing Cream, The Waiting Area Is Peaceful & Serene(POP🎶 Music)Poppin... I Have Not A Negative Thing To Say, And The Price Plans Can't Be Beat... Do Yousrself A Favor And Book An Appointment With IDEAL Image Sooner, Rather Than Later... I Promise You Won't Regret It💯💯💯💖💖💖
Google
5.0/5
Aug 17, 2022
Google Ideal Image Buckhead
Margaret is new to Atlanta at the Buckhead location. I absolutely love her work. She is very professional and attentive to my needs. I plan to request her for future appointments. I love this location as well! Everyone is professional and sweet.
Google
5.0/5
Aug 17, 2022
Google Ideal Image Buckhead
Great experience, quick & friendly!
Google
5.0/5
Aug 16, 2022
Google Ideal Image Buckhead
HIGHLY RECOMMEND KADIYAH!! Top notch customer service!! She explained all services to see which would best fit my needs! Definitely ask for her when booking’
Google
5.0/5
Aug 16, 2022
Google Ideal Image Buckhead
Awesome place and Mary is great!
Google
5.0/5
Aug 16, 2022
Google Ideal Image Buckhead
Long story short if your thinking about any kind of hair removal services or are simply just tired of unwanted hair then stop looking any further and go see someone at Ideal image buckhead they have the most professional friendly staff WAY BETTER then other ideal image locations I have visited in past.... Mary, Kadiyah and Kiara
Google
5.0/5
Aug 16, 2022
Google Ideal Image Buckhead
It was great! Love this place! Abel was awesome.
Google
5.0/5
Aug 16, 2022
Google Ideal Image Buckhead
Kiana helped me with questions I had concerning getting a treatment for my fat cells being frozen off. I cannot recall the name of the procedure but I can remember how helpful, kind, and informative about the procedure she was. I would recommend everyone to go to her for booking, questions, concerns, or just to see a beautiful face! I will defiantly be considering ideal image for my procedure all thanks to Kiana!!
Google
5.0/5
Aug 16, 2022
Google Ideal Image Buckhead
First time here, it went great the staff was extremely helpfull and friendly and answered any questions I had.
Google
5.0/5
Aug 13, 2022
Google Ideal Image Buckhead
I absolutely love Ideal image and my results! I had my laser hair treatment with Abeo and Kemma they are amazing nurses and provide excellent care! I would highly recommend Buckhead location the staff is friendly and efficient.
Google
5.0/5
Aug 13, 2022
Google Ideal Image Buckhead
Margret was wonderful
Google
5.0/5
Aug 13, 2022
Google Ideal Image Buckhead
Margaret did a really great job with my underarm treatment. Very patient and informative. Love this location.
Google
5.0/5
Aug 11, 2022
Google Ideal Image Buckhead
Excellent…. Made me feel comfortable. They were knowledgeable and helpful
Google
1.0/5
Aug 11, 2022
Google Ideal Image Buckhead
My experience with Ideal Image and their staff is by far the worse customer service I have ever come across. I had scheduled a session with this company, but about 2 weeks after, I found out I was pregnant. So, due to this circumstance I had to cancel. Ben Braughton was the executive client specialist taking care of my case. He asked for proof of pregnancy like an ultrasounds and anything he asked for I went ahead and sent to him. There was product sent to me, but as soon as this happened I returned the product. The product was never even touched because by the time the product arrived at my house I almost immediately sent it back because I was aware of my pregnancy and I was not able to have any procedure done to me. I was emailing Ben to ask about updates on my case, but he stopped responding. I started reaching out to him via phone call and he stopped responding my emails and answering my phone calls. There is proof of emails from me making him aware that I called and there was no answer. I just wanted to be updated with my case. After maybe 2 months, I started receiving mail from Ally Lending stating I owed above $300. I was confused, I did not know where that debt had come from. After doing some research, turns out this debt came from IDEAL IMAGE charging me for a product that had arrived “damaged” and nobody notified me of this. Again, I started insisting calling ideal image and asking for an explanation to all this and at this point their staff was already getting an attitude and putting me on hold and not returning my phone calls. Turns out, because their staff seems to be VERY unorganized, no one ever reached out to me and told me about this situation and at this point, I had a bigger debt due to LATE FEES that could easily be avoided if there was any communication with the client. I stopped at their location in Buford and I told them that I would take full responsibility of the damaged product, but I shouldn’t be taking care of LATE FEES because I did everything I could to avoid this, but nobody from their staff reached out to me and this could have prevented accumulation of late fees. They saw how frustrated this had become for me, and they did nothing to get to the bottom of this. In fact, till today nobody has even tried to get in contact with me and help me resolve this. I think this was VERY unethical from their end. If they had the discrepancy to make a pregnant woman go through all this, they are capable of doing this to anyone. Now im stuck with a debt above $300. Money that I can use for one of my ultrasound appointments and I shouldn’t had to pay this if they would make the client aware of their situation.
Google
5.0/5
Aug 11, 2022
Google Ideal Image Buckhead
This process was super easy and all of my questions and concerns were answered
Google
5.0/5
Aug 11, 2022
Google Ideal Image Buckhead
Marg was absolutely wonderful! This was the best experience I've had thus far.
Google
1.0/5
Aug 11, 2022
Google Ideal Image Buckhead
Their customer service is absolutely horrible. Their consultations are great and pleasant. Every location's customer service is absolute trash. Scheduling appointments is frustrating; they poorly communicate. They never pick up the phone and they fail return calls. If you're willing to deal with all of that, the actual service was perfect. The nurses are kind, informative and all the nurse staff was professional/friendly. They are actual medical professionals, so they know what they are doing. No results what so ever. So, it honestly depends on what you're willing to put up with. I had to FIGHT for my appointment to happen and my information was often lost within their systems. But the actual "coolsculpting" session/procedure went very well. The bad news is, I didn't see any results + they never scheduled my time to come back in and review my results. It's been over a year since my appointment, I am still angry about the experience I have with this company. It is a scam.
Google
1.0/5
Aug 10, 2022
Google Ideal Image Buckhead
Nurse couldn't use the machine properly. After she failed to use the machine for 20 minutes, she told me I needed to leave because she had another patient coming in. Then the front office tried to schedule an appointment 19 days later. Terrible experience.
Google
5.0/5
Aug 10, 2022
Google Ideal Image Buckhead
Claire was very helpful and knowledgeable about the service
Google
5.0/5
Aug 9, 2022
Google Ideal Image Buckhead
Excellent service. Very clean & professional and appointments run on time. Thank you ideal image buckhead. This is my favorite location.
Google
5.0/5
Aug 9, 2022
Google Ideal Image Buckhead
Kayla and Kristen are literally the best and made the whole experience comfortable and amazing!! Tyannia was so helpful in scheduling my next appointment and Abeo did literally everything she could to make sure my experience was as painless and comfortable as possible!! Love this location so much
Google
2.0/5
Aug 8, 2022
Google Ideal Image Buckhead
The location is difficult to find it's not really building 3050 the suite is not labeled.
Google
1.0/5
Aug 8, 2022
Google Ideal Image Buckhead
Staff is nice and professional. I also like the results from what I got done here. Direct communication with staff or management through customer service is horrible. I paid for services prior to the pandemic and didn't get to use all the credit. I've called at least 5 different times to try and schedule something to use my credit and additional services. After the third call I was finally told my contract expired and that a manager in the office would have to review and would call me back. This was almost a month ago and I've called again since. I just want my credit or services I paid for. If not for the deadly pandemic going on I would have definitely gone back prior to now. The lack of follow up is very unprofessional. I'm appalled. Just wanted to add an update since someone responded that I'd be receiving contact from the location. To date that has not happened. 8/8/2022
Google
5.0/5
Aug 8, 2022
Google Ideal Image Buckhead
I’ve been to the Toco hills office & Perimeter(when it was opened) and this by far is my favorite location. Their professionalism is unmatched, they always go above & beyond and they get me in & out expeditiously and validate my parking.
Google
5.0/5
Aug 5, 2022
Google Ideal Image Buckhead
The clinician was very professional and friendly, she answered questions that I had. It seems that she did a thorough job and was sensitive to my pain tolerance.
Google
5.0/5
Aug 3, 2022
Google Ideal Image Buckhead
Pleasant, relaxing and informative. The nurses made me feel very comfortable. Megan and Kristen listened and were very patient in making sure that I understood the whole process. When I called with a question a week after a procedure, Kristen called me back the same day. I appreciate the prompt response. Megan helped me with a longer procedure. She has a light touch, chatted with me to keep me relaxed and impressed me with her knowledge of the process. The people who work at Ideal Image Buckhead always make me feel very welcome.
Google
2.0/5
Aug 3, 2022
Google Ideal Image Buckhead
I was disappointed that the questions about sunburn imply that darker skin doesn't burn. It is skin regardless of the color. I have had sunburn as a person with brown skin. I don't expose my skin to the sun often but my skin gets browner in the sun as well.
Google
5.0/5
Aug 2, 2022
Google Ideal Image Buckhead
Kristen was amazing!!! She kindly squeezed me in since I was a little late coming from work. She was professional and very nice!
Google
3.0/5
Jul 28, 2022
Google Ideal Image Buckhead
I've been coming to ideal image, specifically this location for over 6 years. I understand with covid and things expanding that change does come with that. However, I drove all the way there for an appt I waited for two months to have just to be told my appointment was canceled. I waisted time and gas which is so frustrating. I have always received confirmation calls in which I did not this time. I did receive an email but saw after the fact. If all of these items are put in place they should remain consistent not a call this appt and an email or maybe a text the next. People have busy lives and don't always have the chance to sit and check emails throughout the day. Consistency is important and appreciated. This was not an enjoyable experience to have. Outside of that my technician the following day I returned was great.
Google
2.0/5
Jul 28, 2022
Google Ideal Image Buckhead
It was quick. The front desk receptions was a little dry not to welcoming. The lady that did my Botox was a little dry. She could be a little friendlier and have more personality. And I felt like I was being rushed when reading over the paper work before she started the Botox injections.
Google
1.0/5
Jul 27, 2022
Google Ideal Image Buckhead
Called to make an appointment. You have to do a consultation via Zoom first. Spent an hour back-and-forth trying to get connected. And then was quoted a price that didn’t even match what they advertised. Wouldn’t waste my time if I were you.