Atlanta (Buckhead)

3050 Peachtree Road NW
Suite P- 5
Atlanta, Georgia 30305
404-602-0138

Current Promotions

Sun 8:00am - 4:00pm
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Ideal Image of Atlanta Buckhead is a state of the art laser treatment clinic, opening its doors in February 2006. The clinic is conveniently located in the Buckhead District off of Peachtree City Rd. and West Paces Ferry Rd. This hot spot is just seconds away from the Phipps Plaza, Lenox Mall, Chops and Cheesecake Factory.
  • Our expert team of nurses and physician assistants have been extensively trained at our Cosmetic Institute in a range of services including Laser hair Removal, CoolSculpting®, Ultherapy®, BroadBand Light™ Therapy(IPL) , and Injectables including Botox®, Juvéderm®, and Restylane®. No matter what your reason is for coming to us, we’re always ready to help you feel like the best version of you.
  • Ideal Image of Buckhead is committed to giving back to the Atlanta community through local charities and participation in area events, school functions, and business forums.
From 75 South:
  1. Take 75 South to Exit 255 for West Paces Ferry Rd.
  2. Take West Paces Ferry Rd. to Peachtree Rd.
  3. Make a right onto Peachtree Rd.
  4. Make a right at the next Stop Light onto Buckhead Ave.
  5. Make a right at the First stop Sign.
  6. Enter the Retail Parking Garage on the left hand side.
  7. Park on Level P.
  8. Walk down the steps when you reach the courtyard we are the first door on the right.
From 85 South:
  1. Take 85 South to Exit 88 for Cheshire Bride Rd.
  2. Turn right on Lenox Rd.
  3. Continue on Lenox then make a right onto Peachtree Rd.
  4. Make a right on Buckhead Ave.
  5. Make a right at the First stop Sign.
  6. Enter the Retail Parking Garage on the left hand side.
  7. Park on Level P.
  8. Walk down the steps when you reach the courtyard we are the first door on the right.
From 85 North:
  1. Take 85 North to Exit 86 for Buford Highway.
  2. Turn left on Sydney Marcus Blvd.
  3. Make a right on Piedmont Rd.
  4. Make a left at Pharr Rd.
  5. Make a right onto Peachtree Rd.
  6. Make a left at the next stop light onto Buckhead Ave.
  7. Make a right at the First stop Sign.
  8. Enter the Retail Parking Garage on the left hand side.
  9. Park on Level P.
  10. Walk down the steps when you reach the courtyard we are the first door on the right.
From 400 South:
  1. Take 400 South to Exit 2 for Lenox Rd.
  2. Take Lenox Rd to Piedmont Rd.
  3. Make a left onto Piedmont Rd.
  4. Take Piedmont Rd. to Peachtree Rd
  5. Make a right onto Peachtree Rd.
  6. Take Peachtree Rd. to Buckhead Ave.
  7. Make a right at Buckhead Ave.
  8. Make a right at the First stop Sign.
  9. Enter the Retail Parking Garage on the left hand side.
  10. Park on Level P.
  11. Walk down the steps when you reach the courtyard we are the first door on the right.
3.9/5
3.9 /5
598 Reviews

Google
5.0/5
Sep 22, 2021
Google Ideal Image Buckhead
Jo-Marie was excellent!! Great personality, friendly and kind. She made sure I was comfortable the entire session. Thank you!
Google
1.0/5
Sep 21, 2021
Google Ideal Image Buckhead
I paid upfront through a third party loan/Ally to receive laser treatment with a bonus offer of one free treatment. To date it has been difficult to schedule appointments for the laser treatment in the Atlanta Metropolitan area. I was originally scheduled to have treatments at the Perimeter office location. However, on Monday I learned they are closing and relocating to Conyers - even further from my home. I opted to switch over to the Buckhead office but they have no appointment times until January and the Perimeter Office that is relocating to Conyers has no appointments until January. This is a gross business malfeasance. There are hundreds of complaints online for this very problem - and customers feel that they were swindled out of money for schedule's you cannot keep. This amounts to fraud and deception since you cannot manage the logistical demands of your clientele in the Atlanta area. Yet you took thousands of dollars from prospective clients with the knowledge that you could not handle the business. A class action lawsuit is probably optimal at this point.
Google
1.0/5
Sep 21, 2021
Google Ideal Image Buckhead
I've been trying to reach the area director, Natalie Moulder, in regards to her accidentally canceling my contract. I've sent emails with no response. I would like to get this fixed as soon as possible.
Google
1.0/5
Sep 19, 2021
Google Ideal Image Buckhead
I signed up for a full face package and was told I would get a call to schedule my appointment for about a week, a week and a half out. I received no phone call, so when i called in to schedule the appointment myself, they told me the earliest available was almost 6 weeks out! I tried to cancel my transaction as waiting 6 weeks is insane and was told that I signed an agreement that the only way I can get a refund would be if i had to wait at least 60 days to get an appointment. So the agent tried to get me in sooner and was told I could have an appointment the following week, only for me to get a call that appointment was cancelled and that I needed to reschedule again. If you don't have the staff to service your clients, temporarily stop selling your products.
Google
5.0/5
Sep 15, 2021
Google Ideal Image Buckhead
Jessica did a wonderful job informing me as to how fat cells were destroyed & released from the body after CoolSculpting procedure. She was personable & told me what to expect.
Google
1.0/5
Sep 13, 2021
Google Ideal Image Buckhead
They take your money and then you can NEVER get an appointment. It literally takes months to get an appointment. If you can’t accommodate your current customers, quit taking new customers. I would have used another business if I would have know that you have to wait months to get an appointment.
Google
5.0/5
Sep 11, 2021
Google Ideal Image Buckhead
Justin did a great job with my service!! He made my experience fun, comfortable and quick!
Google
2.0/5
Sep 10, 2021
Google Ideal Image Buckhead
Frustrating, I've had a similar situation as some other reviewers - for laser hair removal you are supposed to receive 5 initial treatments plus 4 touch ups over 16 months. When you are actually able to get in, the service is great. But 5 initial treatments does not do the job - those touch ups are necessary. And like other reviewers have mentioned, it's incredibly difficult to get an appointment at all, let alone within the recommended time frame. They blame staffing issues and the schedule filling up quickly, and ask you to call back to make an appointment. It's rare to actually be able to talk to someone when you call, and even more rare for there to be an appointment available. I've been on a waitlist for months, called multiple times to see if there were any cancellations, and still have not been able to schedule a touch up appointment (and I even am willing to go to any of the greater Atlanta locations and they can't find me an appointment). Hoping customer service will be able to resolve this issue for me and others.
Google
5.0/5
Sep 9, 2021
Google Ideal Image Buckhead
Jo Mary.. is the best! She was very informative and paid close attention to detail. I would definitely request her every time for laser hair removal.The office is very clean and accommodative.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Buckhead
Amazing! Love Justin! Truly the best!
Google
2.0/5
Sep 7, 2021
Google Ideal Image Buckhead
Ideal Image sold me a package in February and has been collecting payment but has yet to schedule services despite 15+ calls and emails. They told me I could go to a clinic an hour farther away that also has no available appointments for months. The most expensive laser hair removal out there and the worst customer service. Edited to add: unsurprisingly no follow up call as they commented would happen below. I did call and refuse a call back instead opting to wait on hold an hour plus for someone to talk to me. They finally got me scheduled and provided compensation for their inability to get me in. That said - still no appointments in Buckhead which is where I initially agreed I’d receive services. I’ll have to drive an additional half hour to Sandy Springs and the appointment was still almost 2 months out
Google
1.0/5
Sep 7, 2021
Google Ideal Image Buckhead
On Saturday, after arriving an hour EARLY before my 3:30 appt, I asked if I could be fit in the schedule. The receptionist told me that my technician was with another person and I could be taken next. Fast forward 1 hour and 7 minutes ahead and you will find me STILL waiting after NUMEROUS people have gone in before me. Even at my scheduled time, I was not called back, yet EVERY person that walked in after me was seen immediately or after no more than a 5 minute wait. I left, unhappily, around 3:40. I have paid this company TOO MUCH MONEY to be treated this way and for you all to have such inept receptionists that cannot get a SCHEDULED client in without it being a problem. Experiences such as these should not happen to clients that have been going to you all for years.
Google
5.0/5
Sep 7, 2021
Google Ideal Image Buckhead
Mathurin Patel
Google
5.0/5
Sep 7, 2021
Google Ideal Image Buckhead
Jo’ Marie (think this is correct spelling) was EXCELLENT, hate that she’s booked up. I would have not recommended finishing my treatments with anyone but her. She mad me feel sooo comfortable. She made me aware of everything and answered all my questions. I would recommend her to anyone who is seeking laser hair removal. Only thing is this was my first treatment and their booked until March 🙁
Google
5.0/5
Sep 6, 2021
Google Ideal Image Buckhead
Zoom meeting with consultants that are knowledgeable and helpful in finding me the best option to go with; no pressure, of which made me happy and confident to move forward with this process.
Google
5.0/5
Sep 3, 2021
Google Ideal Image Buckhead
Jo-Marie is so amazing and professional makes the process quick and easy.
Google
5.0/5
Sep 2, 2021
Google Ideal Image Buckhead
Jessica was awesome. Let me know information every step of the way
Google
5.0/5
Aug 31, 2021
Google Ideal Image Buckhead
Always great working with Justin! Awesome technique, results and great experience.
Google
5.0/5
Aug 28, 2021
Google Ideal Image Buckhead
I always have a great experience with the nurses at Ideal. This time was no different. My nurse was fun to talk to and very thorough in explaining what to expect from cool sculpting.
Google
1.0/5
Aug 28, 2021
Google Ideal Image Buckhead
I received my routine laser hair removal at the Buckhead Atlanta location, which is not my normal location I go to. I was burned, which has NEVER happened anywhere before! Tech was very nice that’s why I gave 1 star…
Google
5.0/5
Aug 27, 2021
Google Ideal Image Buckhead
Justin is the best. Gets you in & out and makes the process so comfortable ✨
Google
5.0/5
Aug 27, 2021
Google Ideal Image Buckhead
Justin and the entire staff were extraordinarily professional and welcoming. Justin took the time to explain the procedure so that I could fully understand what to expect during and after treatment. He took care in my comfort during the treatment and was easy to talk to. Highly recommend.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
My experience was awesome as usual Justin is absolutely the best
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
Office staff was amazing. Very polite and knowledgeable of the products and procedures. Made me feel very comfortable, even though I was very nervous. Would definitely recommend using this company and peach tree location..
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
Easy going
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
My consultant was knowledgeable, friendly, and courteous. She explained what will happen after the procedure putting me at total ease. Helped me in the financial procedures. I am totally satisfied.
Google
5.0/5
Aug 24, 2021
Google Ideal Image Buckhead
The experience I had was very informative. She was very knowledgeable about the procedure and how I can get the nest results.
Google
5.0/5
Aug 24, 2021
Google Ideal Image Buckhead
Kayla, Cassandra, Destiny, and Jo Marie were amazing!!!! This was my first time and they were nothing short of nice and they explained everything in great detail! I definitely recommend the Buckhead location!
Google
1.0/5
Aug 21, 2021
Google Ideal Image Buckhead
Don't do it! Total scam. I would NEVER sign with them again. They offer a time limited contract but once you sign there's no availability for your appointments which are pushed way out over the recommended 6-10 weeks. My appointments ended up getting pushed out so didn't get the treatments they promised. My contract offered 9 treatments over 16 months. Due to the pandemic they closed and never notified clients when they reopened. I went almost a full year with no treatment because when I was able to call and speak with someone the next appointments was almost 4 months out.They said they would extend my contract but only offered 1 additional treatment and said I had to speak to someone in corporate for more. I called and emailed corporate multiple times with no response. Very disappointing. Look for a company that's more accommodating and doesn't require a contract. That's my advice.
Google
1.0/5
Aug 20, 2021
Google Ideal Image Buckhead
Absolutely horrible no customer service. Upselling product. Run down office. Bathroom was filthy.
Google
1.0/5
Aug 17, 2021
Google Ideal Image Buckhead
This place is just a scam to steel your money. After my very prompt intake and contract signing, I never heard from anyone about scheduling my appt. I wrote emails and they always said someone will be in touch, but no one ever was. I just got notification after notification about my bills being late- for a service I had not even scheduled yet. Now, I found out I’m pregnant, and I cant even have the service. I can’t reach anyone in customer service, and have no way to get a refund for a treatment I never received. I would not recommend doing business with this company. Very bad ethics. Read their contract closely.
Google
1.0/5
Aug 12, 2021
Google Ideal Image Buckhead
When i showed up for my filler/botox appt they said i was there for laser hair removal. It was months before i could get the appt and i had already paid so i went thru with apot. I wish i would not have. This place is a money taking joke. I cant believe they are still in business. My advice…..STAY AWAY. I had to go somewhere else to fix what they did to me. Huge disappointment.
Google
5.0/5
Aug 11, 2021
Google Ideal Image Buckhead
Excellent Jamarie was excellent tech
Google
4.0/5
Aug 9, 2021
Google Ideal Image Buckhead
Jessica is fabulous very friendly and informative.
Google
3.0/5
Aug 6, 2021
Google Ideal Image Buckhead
The lack of knowledge on openings isn’t helpful I understood different people do the appointments but lack of initiative to look into it is a bit infuriating. “You’ll find out once you book” is not an answer, I don’t book unless I can get an idea of when I can start me treatment. The time frame for the procedure is important to many, if I hadn’t ask I don’t think they would have mentioned they are booked out almost 2 months. Before this issue the consultation had gone pretty well.
Google
1.0/5
Jul 31, 2021
Google Ideal Image Buckhead
The customer service employee at the front, “Sa***,” was very rude, and when told so, she retaliated on the phone. I told them they were rude after 7 minutes of putting up with their responses that lacked all attributes of customer service.. The other employee had the audacity to tell me Sa*** was crying because I told her she can’t talk to customers like that. No matter what I would’ve said an employee should not have guilted me about the other employee crying. As If my day wasn’t ruined already from the rude employee. We had already talked about the situation and settled it but I felt very unsettled when the other employee said she walked out and found the person that was rude crying. Why would you tell me that? Why would you tell a customer that? I didn’t call and tell them I was crying? Of course that made me feel bad but then I thought wow why do I feel bad when she brought his upon herself. This is absolutely appalling and now they won’t answer the phone.
Google
1.0/5
Jul 24, 2021
Google Ideal Image Buckhead
Ideal Image is a total waste of time, my money and a gimmick to get you to keep needing to come back. After treatment The results are worse. I wouldn’t trust them to do the right thing.
Google
5.0/5
Jul 22, 2021
Google Ideal Image Buckhead
Kristen was wonderful, I went for wrinkle relaxer, office was great.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Buckhead
I was surprised and appreciative of them following up on my online request for information - which meant I didn’t have to keep remembering to call. The representative was very personable knowledgeable of my inquiries and stayed on the call until all business was settled with the local office and my procedure. I trust them from previous experiences as my hyperpigmentation will not allow just anyone to touch my skin!
Google
1.0/5
Jul 17, 2021
Google Ideal Image Buckhead
My experience with Ideal has not been great and it goes all the way back to two years ago. The providers are wonderful. However there are scheduling and communication issues that need to be improved. To say that my next treatment should be in 6-8 weeks and then when I get to the front desk to schedule the appointment I am told there are no appointments until 3 to 4 months out, I can be waitlisted is not ok. Ans good luck trying to get someone to answer the phone or return your call. After this being the third bad experience I am over it. I am actively looking for a another facility and when I find one I will cancel my contract with ideal.
Google
5.0/5
Jul 15, 2021
Google Ideal Image Buckhead
Very clean, courteous, and attentive! My procedure took less than the drive to get there! They even took me in early as I arrived early!
Google
5.0/5
Jul 15, 2021
Google Ideal Image Buckhead
It was great! Same day response time. Even got things set up after 5:00. Macy and Brieanna were great! Brieanna worked with my chaotic schedule to get me an appointment right away. She is extremely knowledgeable and makes you feel comfortable discussing some intimate details with a complete stranger!
Google
4.0/5
Jul 14, 2021
Google Ideal Image Buckhead
I visited 2 Atlanta locations, Buckhead and Burford. Staff was nice and professional. I would prefer to be able to make my own appointments on the app AND to be able to schedule in pairs to go with a family member or friend. There were 2 working machines in my room at the Burford location, and it couldn't been used on my mother (who'd already paid and completed her initial assessments). Please consider this options.
Google
5.0/5
Jul 14, 2021
Google Ideal Image Buckhead
Great experience even with training going on. Excellent results so far on my laser hair removal treatment in front and back of neck. No more shaving daily and getting razor irritation or ingrown hairs.
Google
2.0/5
Jul 12, 2021
Google Ideal Image Buckhead
She did not get all the target areas. She didn’t seem to care.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Buckhead
Justin and the rest of the staff were great.
Google
1.0/5
Jul 6, 2021
Google Ideal Image Buckhead
I've been making consistent payments since Oct of 2020 under the promotion. I've called MULTIPLE times and have left MULTIPLE messages and have yet to get scheduled for my first service nor received a returned phone call. Completely dissatisfied and disappointed in the customer service. Looking into canceling or getting a refund because this is sad. I'm just now seeing several reviews with the same exact issue. @idealimage responds generically saying that someone will contact you within 48 hours. Has anyone actually received returned correspondence??? I feel scammed!!!
Google
1.0/5
Jun 30, 2021
Google Ideal Image Buckhead
Scheduling/ the front desk staff are the ABSOLUTE WORST!!!!! They make room when you first sign up for a treatment but after you’ve signed and committed to a contract of 9+ visits, they no longer have ANY availability. The front desk staff is BEYOND RUDE! They frequently put you on hold for 20 minutes then pick up in order to hang up on you. They NEVER return voicemails. When trying to make a 5 minute appointment 6-8 weeks in advance, I was told the first available appointment wouldn’t be for 10+ weeks PAST the 6-8 weeks the nurse told me to come back. This was for a treatment that lasted exactly 4 minutes from walking into exam room to dealing with the front desk. When questioned, the front desk staff was dismissive, unhelpful and unprofessional. I regret spending top dollar for well below mediocre service. Go anywhere else if you prefer to be treated with any amount of respect.
Google
1.0/5
Jun 28, 2021
Google Ideal Image Buckhead
The absolute worst experience when it comes to communication for the buckhead office. I’ve called 17 times for a followup laser after the Initial appt 6/2021 because I still had visible hair. I HAVE NOT HEARD BACK!!!!!!
Google
1.0/5
Jun 27, 2021
Google Ideal Image Buckhead
Ideal image experience is terrible and I’m never recommending any of my friends here. In fact if this continues I want my money back. I’m not going to be sitting around here making all payments when all I’m able to get is one or two treatments a year. I had complained about their scheduling last year too and no action was taken. First of all they book me three months out, I plan my schedule around it and then for some reason or the other they call me and cancel my appointment. This is outrageous. I haven’t had an appointment since feb because ideal image keeps canceling my appointments. They canceled my appointment in April and they canceled it again last Thursday. Already so much time has passed between my laser appointments which will make my treatments ineffective. None of this lapse happens when it comes to taking my money and selling me services. But why do they take on so many customers when they can’t even provide proper services to existing clients. All they care about is taking your money. As some reviews have mentioned it is a scam. I need them to schedule me for an appointment right away to make up for the sessions that they canceled on me. If they can’t do it I want them to refund my money so that I no longer have to deal with this scheduling and canceling nonsense. I shouldn’t have to wait 6 months to get an appointment.
Google
1.0/5
Jun 27, 2021
Google Ideal Image Buckhead
This place is so unprofessional. I would give zero stars if I could. Read the whole thing. Trust me I was so excited to receive my treatments that I enthusiastically paid for everything upfront including the $250 membership. And the staff ENTHUSIASTICALLY took my money. They followed up with emails and calls to secure that bag. Ok fine I won’t knock em, all businesses want to make money. My 1st treatment was scheduled 2 days from the day I paid for everything, a Sunday. I drove all the way across town making good time and wound up 30min late because I couldn’t find the place. I called 4 times as I was trying to find the building, and left voicemails. No answers, no return calls. I’m not trying to sound like a cheapskate, but I think that for the amount of money people are spending here, they should provide at least satisfactory customer service, including a warning that the building is hidden and that the numbers in the address don’t reflect the numbers on the buildings. I’m just now reading reviews (my mistake I know), and the complaint has been made more than once. I finally find the building and the doors are locked..during business hours. I waited outside for a few minutes before someone came to unlock the door apologizing and saying that they were short staffed. I’m already annoyed at this point, but I was still polite. The receptionist then confirms that they will have to reschedule my appointment. I’m not schooled about that, but get this…they couldn’t do it on the computer right then and there. They had to take my name and number and give me a call back to reschedule. To this day I still haven’t received that call lol. I decided shortly after I left that I did not want to do business with this company and instead of rescheduling an appt, I was gonna cancel the membership altogether. I can’t trust them on my face like that if they don’t seem to even care about customers once they take their money. I’m rereading my contract with them and see that there’s a 30 day no reason refund policy as long as you haven’t utilized any of your benefits, and at that point I was just grateful that I HADNT used any services and could get my money back. So then I realized not only can you not schedule an appointment, but you also can’t cancel a membership in person. There’s a number you have to call. Ask me if they’ve EVER picked up the phone. I called over 8 times over the course of the next few days, and left at least 3 voicemails..no answer, no return calls..not one. I wonder if they will return a phone call once the 30 day refund window is closed. I just find it funny that they’re so available to take your money, but to simply resolve an issue AFTER the fact, they’re nowhere to be found. It’s almost as if they really don’t want any customers lol This isn’t to speak to the quality of the actual treatments, they could very well be good at that, but please be careful! They have a no refund policy! And if you decide you want to cancel your membership or get your money back within the 30 day window, the process to doing so is extremely frustrating. Your options are to either call a number that no one answers, or get this…write a letter cancelling your membership lol. The ghetto. Good luck
Google
1.0/5
Jun 25, 2021
Google Ideal Image Buckhead
Ideal image buckhead has been cancelling appointments which were made months ago and only able to reschedule months from now. Also no-one ever answers the phone these days
Google
1.0/5
Jun 24, 2021
Google Ideal Image Buckhead
If I could leave -5 stars I would, the customer service was far less than satisfactory. I've been making consistent on time payments for a year and have not received any services. Each time I call to schedule an appointment I'm told there are no availabilities. Therefore I asked the representative (Destiny) to inform me of when something would be available for the Buckhead location which she refused to tell me. She then suggested I go to the Marietta location instead. I let her know the Marietta location was a bit far for me and that I preferred the Buckhead location. Hopefully I can get this issue resolved. The only reason I'm leaving a view is because I've been on hold for about 2 hrs trying to reach someone to resolve this.
Google
5.0/5
Jun 22, 2021
Google Ideal Image Buckhead
Brittany was awesome!!!!! BUT THESE PPL NEVERRRRRR ANSWER THE PHONE
Google
5.0/5
Jun 21, 2021
Google Ideal Image Buckhead
They were awesome! It was so quick! I was in & out in 30 minutes. He did his best to make it painless & they went out of their way to make an appointment for me that fit my schedule. And they even validated my parking!
Google
2.0/5
Jun 20, 2021
Google Ideal Image Buckhead
Almsot in tears out of frustration. This was my first appointment, and I drove 6 hrs. from Florida to be here. Then, the address was unclear with multiple buildings and not enough clear signs. I called multiple numbers, and asked multiple people for access and location. None of my calls were answered and I had to leave a voicemail. Justin was VERY understanding and kind. He even did another area although it would push into his lunch. He wrote my name down to help me get more appointments lined up also. This place needs a receptionist weeks ago. Without one, Ideal Image has awful customer service and additional strain is added to staff who have to deal with angry customers and then do services on them.
Google
5.0/5
Jun 18, 2021
Google Ideal Image Buckhead
Gabby, Courtney, and Madison were absolutely amazing! I have never had the pleasure of meeting consultants at such an establishment full of vigor and a heart to serve! Thanks for making my experience at Ideal Image in Buckhead a memorable one! Peace and Love, Andre
Google
5.0/5
Jun 17, 2021
Google Ideal Image Buckhead
I SAW JUSTIN TODAY & LET ME TELL YOU HE IS SOOOO AMAZING !!! He made sureeeee I wasn’t in pain & out of everybody that I have seen he gets 10stars❤️❤️❤️❤️❤️ I hate that I can’t schedule with the same person. I really feel so comfortable w/him. 😭😭🙏🏼 Please change that Ideal Image! 🙏🏼 *UPDATE the lady in the front desk at check out asked me how everything went & after I told her, she made sure she booked me w/Justin & also did a few Appmt’s in advanced. So amazing! Very caring! I’m so happy w/my experience. Thank you!
Google
5.0/5
Jun 14, 2021
Google Ideal Image Buckhead
Very pleasant, everything went smooth
Google
1.0/5
Jun 12, 2021
Google Ideal Image Buckhead
Been calling for over a month phone was never answered
Google
5.0/5
Jun 12, 2021
Google Ideal Image Buckhead
Amazing experience love them all.
Google
5.0/5
Jun 10, 2021
Google Ideal Image Buckhead
Great!
Google
5.0/5
Jun 10, 2021
Google Ideal Image Buckhead
Amazing! Super quick and Kristen was so great!
Google
5.0/5
Jun 9, 2021
Google Ideal Image Buckhead
Kristen was so great! Very sweet and did a great job!
Google
5.0/5
Jun 8, 2021
Google Ideal Image Buckhead
Liza was very patient in explaining the procedure process to me . That’s really makes a difference for a
Google
5.0/5
Jun 3, 2021
Google Ideal Image Buckhead
I think I accidentally clicked 9 but it should be 10. Faith was awesome, very thorough & informative. Very pleasant consult and I end the call excited about my treatment.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
It was awesome!! Jessica was awesome. Her energy was amazing. She was friendly and explained everything. The ladies at the front desk were welcoming and nice. I would highly recommend this location
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
Destinee was so helpful and nice! The lady who did my sessions, i wish i remembered her name. She was so patient and made my experience painless. The lady at the desk with Destinee she had short red hair. She was also very nice and helpful when is came to setting my next appointment and quoting. This is honestly my favorite location in Georgia
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
Diedre. Was the best! Made the experience as comfortable as possible and has a super light touch.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
Knowledgeable and friendly service.
Google
1.0/5
May 31, 2021
Google Ideal Image Buckhead
Scammers!!!!!!!!!! I will yell it from the rooftop to every single person I know! I will post it on every review site I can find to post it on!!!!
Google
5.0/5
May 31, 2021
Google Ideal Image Buckhead
Dedra was amazing! She was incredibly knowledgeable and I felt very comfortable throughout the process. She took her time explaining phototherapy and was able to answer all my questions about the service..during the procedure she calmly talked to me to soothe my nerves during times when it became a bit uncomfortable. I was hesitant about doing a more sensitive area of my face but with Dedra In control I think I’ll book the service!
Google
1.0/5
May 28, 2021
Google Ideal Image Buckhead
HORRIBLE experience. Do not use this place. I paid several thousands of dollars to have laser hair removal done on a few areas of my body. They required payment while booking that day but I had no problem getting an appointment in the next few weeks. After my first session I wanted to book my next appointment with the same nurse who performed my service. She advised that her June schedule hadn’t come out yet and that they would call me when it did. I never received a call. When I called they told me they weren’t able to get in touch with that nurse, and that the earliest appointment they had was in September. I have a 17 month contract to do 11 sessions, so to do sessions 6 weeks apart with multiple month in between is not enough time. They had no problem getting me in for a first session though. When I voiced my complaints to the receptionist she agreed that it was ridiculous and says she has this complaint multiple times a day. Additionally, I was supposed to get a free area with the few that I purchased, but I was not made aware when booking, so I had to pay for an area that I should have gotten some for free. I’m not sure how this company is still around with these shady business practices, but if I could get a refund and take my business elsewhere I would.
Google
4.0/5
May 27, 2021
Google Ideal Image Buckhead
I love this place! Personable and professional staff and Justin is always upbeat. Thanks Ideal Image
Google
2.0/5
May 27, 2021
Google Ideal Image Buckhead
Okay so this place is alright. Read the agreements before you sign
Google
5.0/5
May 27, 2021
Google Ideal Image Buckhead
Julie was awesome with my service and Malika was great with accommodations
Google
5.0/5
May 26, 2021
Google Ideal Image Buckhead
I have been going to Ideal Image Buckhead for 10 years now and the staff are always friendly and get me in to my appointments with very little wait time. I am relocating out of Georgia so I will miss having this location nearby. Thanks for everything.
Google
1.0/5
May 25, 2021
Google Ideal Image Buckhead
**Update the solution they offered to my previous review below was to come in for a visit finally which only supported my bad review further!!! Pictures were taken and compared to pre op pics proving there was no results as promised that even the clinician didn't know what to say and dismissed me stating a manager would call. I told them i was complaining to BBB and i want my pics and medical records and they refused to release them!! You don't hold back medical records unless you know you're at fault. So once again I was greeted with unprofessional rude employees and my time wasted for more put off from people who never follow back up hoping you'll go away. Ill go away when I get my money back!! They will abandon you post op and never return calls to scheduled! I paid for a $6000 procedure at the Atlanta Buckhead GA Ideal image and now all the sales contacts and location itself won't reply to any emails or voice-mail to address my post op concerns. I was supposed to be checked at 3 and 6 months post op and have emails proving me trying to get scheduled and no one will schedule me. The procedure didn't work and if they saw me like they are suppose to pics would prove it. Plus you don't abandon a patient after care. I want my treatment redone by another location or my money refunded ASAP. This is horrible customer/patient service. They also promise lifetime guarantee but only if you have your post ops so they are being shady by not scheduling mine so they don't have to honor they're guarantee which is plastered all over their ads everywhere. The sales agent won't return my emails or calls and neither will location. I even emailed the VP of sales with no response. People need to know this and I need this resolved.
Google
5.0/5
May 21, 2021
Google Ideal Image Buckhead
Amazing experience love the staff super friendly knowledgeable and and helpful are me feel great after procedure didn’t hurt much it was great fast and simple !!! Would highly recommend hands down to anyone I’ve always heard be star 94 be ideal commercial but never knew how great they were until we went
Google
5.0/5
May 21, 2021
Google Ideal Image Buckhead
Mrs. Deidre (my UL Technician), and the ENTIRE Front Desk staff and the Supervisor at Ideal Image were All Professional, knowledgeable, personable and caring they made me feel very relaxed which made my visit very delightful. Such an anointed group of individuals that love their Clients and what they do...I would give them 10 star ratings if I could and I definitely recommend them😊
Google
5.0/5
May 20, 2021
Google Ideal Image Buckhead
Kayla was so pleasant and easy to talk to! I appreciate how proactive she was with scheduling my appointments. She was an active listener which is KEY.
Google
5.0/5
May 20, 2021
Google Ideal Image Buckhead
Jo’Marie is excellent! She’s very professional and explains everything so that you understand your progress. She’s awesome!
Google
1.0/5
May 19, 2021
Google Ideal Image Buckhead
If I could give 0 stars I would. DO NOT GIVE THIS COMPANY YOUR MONEY. I signed a contract to get treatments done and paid in full upfront. I made my appointment over the phone, but was NOT told I would need to “confirm” the appointment. I come to find out later my appointment had been cancelled. Didn’t think it was a big deal at first and I’d just reschedule. However I’ve been trying to reschedule for days, no one will answer the phone or call me back to reschedule. I’ve been many BBB and Yelp reviews with the same issue. At this point if I can’t trust a company to answer their phone, I surely can’t trust them to alter my body. Truly the most pitiful company I’ve ever had the dread to give my money to for no service or product.
Google
5.0/5
May 19, 2021
Google Ideal Image Buckhead
Great customer service. Everyone was really welcoming and respectful. Went smoothly and quickly. 10/10 would recommend
Google
5.0/5
May 17, 2021
Google Ideal Image Buckhead
JoMarie is amazing. She is always professional. She addresses questions with ease and is very knowledgeable about laser hair removal in general.
Google
3.0/5
May 17, 2021
Google Ideal Image Buckhead
I would recommend Ideal Image to a friend but I would tell them to visit a different location. It was very stressful finding parking and trying to figure out where to go. If you are good with navigating construction and parking decks, go for it because the location itself was nice, but I was very overwhelmed. Thats my own fault for booking in Buckhead, but its nearly impossible to get an appointment anywhere else.
Google
3.0/5
May 17, 2021
Google Ideal Image Buckhead
Their customer service is absolutely horrible. Their consultations are great and pleasant. Every location's customer service is absolute trash. Scheduling appointments is frustrating; they poorly communicate. They never pick up the phone and they fail return calls. If you're willing to deal with all of that, the actual service was perfect. The nurses are kind, informative and all the nurse staff was professional/friendly. They are actual medical professionals, so they know what they are doing. I believe the results should be good. So, it honestly depends on what you're willing to put up with. I had to FIGHT for my appointment to happen and my information was often lost within their systems. But the actual "coolsculpting" session/procedure was perfect and went very well. As if they are truly helping you to reach your goals. The nurse staff was a pleasure. I recommend choosing the dunwoody location over this location. Overall, amazing service BUT the amount of money I paid shouldn't result in such poor customer service.
Google
5.0/5
May 12, 2021
Google Ideal Image Buckhead
It was absolutely amazing!!! I enjoyed conversation, and I look forward to working with you all.
Google
5.0/5
May 12, 2021
Google Ideal Image Buckhead
Justin and Malaka were really wonderful. She was very helpful in explaining everything and her personality was great. I can’t wait to come back. Very welcoming staff for sure.Justin did a great job. I’m really happy I had him.
Google
1.0/5
May 12, 2021
Google Ideal Image Buckhead
Definitely don’t recommend. Terrible customer service. I was unable to find them as they are hidden inside of a large building not visible from the street. The GPS doesn’t direct you to the right place. There is no parking anywhere near and you have to walk around and cross an intersection to find them. They don’t pick their phone. I was running behind because I was lost and unable to find where they were located. I finally arrive 15-16 min late for several hours of procedure. They tell me to have a seat. I wait 5 minutes. The front desk people talk amongst themselves saying the tech or NP can’t do my procedure because she doesn’t have time to take pictures and will run behind. They tell me they have to cancel my procedure that I already paid and signed consent forms 2 months before. I’m furious as I drove such a long distance and paid over $1,000. I tell them I want my money back. They’re just like, oh we can put you tomorrow for Mother’s Day to come back. I don’t want to go through that again! That was a terrible experience when there are tons of other Med spas in Atlanta I can go to. I call customer service four times and finally someone answers. They tell me the manager will get back to me in 3-5 days. What?! They are eager to get your money right away but not if you need Assistance right away ? It’s just so unbelievable. Update: they state they will be in touch in 48hrs. It’s been more than 72hrs and no response via my emails or phone messages.
Google
5.0/5
May 11, 2021
Google Ideal Image Buckhead
Excellent
Google
1.0/5
May 9, 2021
Google Ideal Image Buckhead
They do not answer the phone at all for their customers. They also make up their own prices. They are very money hungry and overcharge for mediocre work. DO NOT GO HERE ! YOU WILL BE WASTING YOUR TIME AND MONEY!
Google
5.0/5
May 7, 2021
Google Ideal Image Buckhead
The buckhead location is great.Justin was quick and thorough! The ladies at the front desk were sweet and polite!!
Google
5.0/5
May 6, 2021
Google Ideal Image Buckhead
The lady that did the consult was very, very friendly, knowledgeable and helpful. Made me very comfortable. I’m looking forward to my visit.
Google
5.0/5
May 5, 2021
Google Ideal Image Buckhead
Tiffani is AWESOME
Google
5.0/5
May 5, 2021
Google Ideal Image Buckhead
These first desk ladies know what they are talking about. Very knowledgeable on the services offered and also helpful when answering uncomfortable questions. I would give the customer service I received 5 times. I appreciate the time they took to make me feel comfortable. Thank you ladies.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Buckhead
Lauren Starkey is so great! She is so quick to reply and friendly : )
Google
5.0/5
Apr 30, 2021
Google Ideal Image Buckhead
AWESOME!
Google
1.0/5
Apr 28, 2021
Google Ideal Image Buckhead
The representative was late.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Buckhead
Loved it!