Atlanta (Buckhead)

3050 Peachtree Road NW
Suite P- 5
Atlanta, Georgia 30305
404-602-0138

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday 08:00am - 04:00pm
  • Ideal Image of Atlanta Buckhead is a state of the art laser treatment clinic, opening its doors in February 2006. The clinic is conveniently located in the Buckhead District off of Peachtree City Rd. and West Paces Ferry Rd. This hot spot is just seconds away from the Phipps Plaza, Lenox Mall, Chops and Cheesecake Factory.
  • Our expert team of nurses and physician assistants have been extensively trained at our Cosmetic Institute in a range of services including Laser hair Removal, CoolSculpting®, Ultherapy®, BroadBand Light™ Therapy(IPL) , and Injectables including Botox®, Juvéderm®, and Restylane®. No matter what your reason is for coming to us, we’re always ready to help you feel like the best version of you.
  • Ideal Image of Buckhead is committed to giving back to the Atlanta community through local charities and participation in area events, school functions, and business forums.
From 75 South:
  1. Take 75 South to Exit 255 for West Paces Ferry Rd.
  2. Take West Paces Ferry Rd. to Peachtree Rd.
  3. Make a right onto Peachtree Rd.
  4. Make a right at the next Stop Light onto Buckhead Ave.
  5. Make a right at the First stop Sign.
  6. Enter the Retail Parking Garage on the left hand side.
  7. Park on Level P.
  8. Walk down the steps when you reach the courtyard we are the first door on the right.
From 85 South:
  1. Take 85 South to Exit 88 for Cheshire Bride Rd.
  2. Turn right on Lenox Rd.
  3. Continue on Lenox then make a right onto Peachtree Rd.
  4. Make a right on Buckhead Ave.
  5. Make a right at the First stop Sign.
  6. Enter the Retail Parking Garage on the left hand side.
  7. Park on Level P.
  8. Walk down the steps when you reach the courtyard we are the first door on the right.
From 85 North:
  1. Take 85 North to Exit 86 for Buford Highway.
  2. Turn left on Sydney Marcus Blvd.
  3. Make a right on Piedmont Rd.
  4. Make a left at Pharr Rd.
  5. Make a right onto Peachtree Rd.
  6. Make a left at the next stop light onto Buckhead Ave.
  7. Make a right at the First stop Sign.
  8. Enter the Retail Parking Garage on the left hand side.
  9. Park on Level P.
  10. Walk down the steps when you reach the courtyard we are the first door on the right.
From 400 South:
  1. Take 400 South to Exit 2 for Lenox Rd.
  2. Take Lenox Rd to Piedmont Rd.
  3. Make a left onto Piedmont Rd.
  4. Take Piedmont Rd. to Peachtree Rd
  5. Make a right onto Peachtree Rd.
  6. Take Peachtree Rd. to Buckhead Ave.
  7. Make a right at Buckhead Ave.
  8. Make a right at the First stop Sign.
  9. Enter the Retail Parking Garage on the left hand side.
  10. Park on Level P.
  11. Walk down the steps when you reach the courtyard we are the first door on the right.
3.9/5
3.9 /5
620 Reviews

Google
5.0/5
Oct 20, 2021
Google Ideal Image Buckhead
I loved the new laser technology that you have. I did some laser treatments before, never with this awesome machine! Love that instantly cools the skin down! The technician is very knowledgeable and professional, it was a great experience overall.
Google
1.0/5
Oct 19, 2021
Google Ideal Image Buckhead
I am extremely frustrated with Ideal Images booking process. I paid for 5 photofacial cessions and decided I did not like result after the first session. I asked to change to ulitherapy with $ value I had in my account. It took two months to get the contract and difference I owed for the treatment cost completed and paid. I finally had one customer service rep who was able to take care of both the contract, credit/balance owed in one phone call. After that was completed I should have been able to book the appointment but it has been over a month of calling to try to schedule this appointment. Every time I call they say there is an issue with the contract or an issue with the credit or the the schedule isn't showing any availability or (todays line) its an IT issue that needs to be resolved and then we will call you back to schedule. After I finally get this treatment scheduled, I will not use Ideal Image again. Its just too complicated!
Google
5.0/5
Oct 17, 2021
Google Ideal Image Buckhead
My nurse Jessica was outstanding. She made me feel welcome and answered any question I had. The process was fast and effective. I loved that she made me feel like my time was just as valuable to her as her own. I have an Ideal image less than 10 minutes from my home but can never get in. It doesn't matter though because Jessica was worth the extra 45 minute drive. Great office!
Google
5.0/5
Oct 15, 2021
Google Ideal Image Buckhead
Jessica was professional and answered the 800 questions I had with no isse. She made sure I was comfortable and had everything I needed. I would ask for her for any procedure your thinking about!!
Google
5.0/5
Oct 15, 2021
Google Ideal Image Buckhead
Always love my experience here! Jessica is great and always explains exactly what will be happening during a procedure, and is always very patient and kind! Kayla and Destinee are also very friendly and helpful!
Google
5.0/5
Oct 14, 2021
Google Ideal Image Buckhead
Friendly staff, very professional
Google
1.0/5
Oct 14, 2021
Google Ideal Image Buckhead
I am a business owner so I never like giving a bad review or any reviews for that matter, BUT DO NOT, I SAY DO NOT SIGN UP WITH THIS COMPANY. My daughter and I signed up for this services in JULY; it is now October and I can’t get an appointment until May of 2022; and they won’t give me my money back. I have called and called and spoke with managers and those who should be able to authorize a cancellation on a contract for service that I haven’t received will not cancel the contract nor am I able to get it scheduled. This is absolutely CRAZY! So please, please do not hang up the phone unless you are scheduled; cause once you disconnect with sales it’s going to be hell to get scheduled and you won’t get a refund. DON’T SIGN UP!!
Google
5.0/5
Oct 12, 2021
Google Ideal Image Buckhead
Maureen was so awesome! She was so nice and friendly and laid out all the options for us and explained everything we possibly needed to know.
Google
5.0/5
Oct 12, 2021
Google Ideal Image Buckhead
My experience today was wonderful. I was a couple minutes late due to construction and difficulty finding the entrance. I was worried that I would have to forfeit my appointment. My anxiety was immediately gone once I stepped into the waiting area. I was greeted by smiling (under a mask, of course) faces and reassuring, positive staff members. Nurse Jessica was extremely nice and professional. She made me feel comfortable and explained everything she was doing. She made my first BBL facial treatment such a GREAT experience. As I left, the front desk staff were, again, friendly and helpful. I am more than pleased and have already scheduled my next appointment.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Buckhead
great customer service. friendly staff
Google
4.0/5
Oct 8, 2021
Google Ideal Image Buckhead
I have enjoyed all of the professionals working at this location. Justin worked with me at my recent appointment and he was excellent! My complaints are with the communication regarding the packages that you purchase. There were a lot of stipulations that I was not aware of when I purchased my laser treatment, like a time cap for “unlimited” in which my package expired, deadlines in which you had to complete services within for it to be covered, and that my “unlimited” touch ups were not included in my package but at a discounted rate. I would not feel comfortable purchasing another service at this location due to to the lack of communication with customers from the sales team.
Google
5.0/5
Oct 8, 2021
Google Ideal Image Buckhead
He was thorough & swift!
Google
5.0/5
Oct 8, 2021
Google Ideal Image Buckhead
Kayla is the best!! Very helpful, understanding, kind and answered all my questions! Definitely lights up Ideal Image in Buckhead:)
Google
4.0/5
Oct 7, 2021
Google Ideal Image Buckhead
Although it was a real headache getting an appointment, I had a great experience once I got in. I worked with Jess who was an absolute pleasure and made sure I got all of my treatments done in one day. She was also super informative—five stars to Jess! Would recommend.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Buckhead
I was great
Google
5.0/5
Oct 6, 2021
Google Ideal Image Buckhead
Good service. Friendly and knowledgeable. Answered all of my questions with ease. I felt very comfortable.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Buckhead
Ideal Image Buckhead is awesome! They are professional, polite, clean, and efficient. Everytime I come for my appointment they always greet me with smiles and positive energy. Justin is amazing! I wouldn't go any place else!
Google
5.0/5
Oct 5, 2021
Google Ideal Image Buckhead
Julia was amazing. So personable and friendly. She made sure that I was as comfortable as possible the whole time. Wonderful experience!
Google
1.0/5
Oct 5, 2021
Google Ideal Image Buckhead
Ideal Imagine overbooks and you have to struggle to get consistent appointments. Each time I attempt to schedule an appointment, they say the system is down, or the calendar is full.
Google
5.0/5
Oct 5, 2021
Google Ideal Image Buckhead
My experience today with the young lady was the best! Thank you so much for your professionalism!
Google
5.0/5
Oct 5, 2021
Google Ideal Image Buckhead
It was very professional.
Google
5.0/5
Oct 4, 2021
Google Ideal Image Buckhead
Amazing
Google
5.0/5
Oct 2, 2021
Google Ideal Image Buckhead
Justin is very good. He’s funny, and tries to be a gentle as possible.
Google
5.0/5
Oct 1, 2021
Google Ideal Image Buckhead
I love this location, they are thorough, kind and informed. Thank you Jo Marie for always doing an AMAZING job on my laser hair removal. You are my fave!!
Google
1.0/5
Sep 30, 2021
Google Ideal Image Buckhead
I came to Ideal Image because "Ideal Image is the best" when it comes to laser, or so it is advertised. Well, I have since had less than ideal results, actually pretty terrible in that the requirement to shave during treatments has increased hair growth than when I arrived. I paid to have my face lasered, which also included my neck. I never had hair grow there, but since I'm paying for it, I shaved everywhere for treatment purposes. It has gotten so bad that I have to shave every other day or so before I start growing a literal beard and hair everywhere on my face and neck. I'm getting married next year for God sakes, I'm in journalism and cameras are a part of job. I have to shave almost as often as my fiance! This has been a nightmare. I've paid $5K+ to have facial hair GONE, and I'm okay with coming in for a touch up here and there (which they charge $100/session for), but these aren't touch ups.... I'm still having to come in like clockwork every growth cycle for full treatments because there is still that much hair growing on my face. I've tried opening a case (several times) and am met with terrible customer service that ignores my requests, leaves me on hold, tells me they will call back (and never does) and told that there is nothing else they can do. WHAT. At the very least, I expect services to do the job that I paid A LOT of money for. Second, I feel worse than I ever did before coming in. Imagine having minimal hair that you want to have lasered off and now you have more hair on your face growing thicker and more rapidly than before. If eliminating hair growth is not possible, please refund so I can have this taken care of elsewhere. I have never felt more self-conscious, defeated, hideous and embarrassed to be myself.
Google
1.0/5
Sep 27, 2021
Google Ideal Image Buckhead
After my 9th and final visit I was expecting to have no hair or little to no facial hair, i’m now left with a splotchy 5 o’clock shadow. This is not what I’ve paid for.
Google
5.0/5
Sep 27, 2021
Google Ideal Image Buckhead
I had the best amazing experience they are the best i can't wait for the results
Google
5.0/5
Sep 22, 2021
Google Ideal Image Buckhead
Jo-Marie was excellent!! Great personality, friendly and kind. She made sure I was comfortable the entire session. Thank you!
Google
1.0/5
Sep 21, 2021
Google Ideal Image Buckhead
I've been trying to reach the area director, Natalie Moulder, in regards to her accidentally canceling my contract. I've sent emails with no response. I would like to get this fixed as soon as possible.
Google
1.0/5
Sep 19, 2021
Google Ideal Image Buckhead
I signed up for a full face package and was told I would get a call to schedule my appointment for about a week, a week and a half out. I received no phone call, so when i called in to schedule the appointment myself, they told me the earliest available was almost 6 weeks out! I tried to cancel my transaction as waiting 6 weeks is insane and was told that I signed an agreement that the only way I can get a refund would be if i had to wait at least 60 days to get an appointment. So the agent tried to get me in sooner and was told I could have an appointment the following week, only for me to get a call that appointment was cancelled and that I needed to reschedule again. If you don't have the staff to service your clients, temporarily stop selling your products.
Google
5.0/5
Sep 15, 2021
Google Ideal Image Buckhead
Jessica did a wonderful job informing me as to how fat cells were destroyed & released from the body after CoolSculpting procedure. She was personable & told me what to expect.
Google
1.0/5
Sep 13, 2021
Google Ideal Image Buckhead
They take your money and then you can NEVER get an appointment. It literally takes months to get an appointment. If you can’t accommodate your current customers, quit taking new customers. I would have used another business if I would have know that you have to wait months to get an appointment.
Google
5.0/5
Sep 11, 2021
Google Ideal Image Buckhead
Justin did a great job with my service!! He made my experience fun, comfortable and quick!
Google
2.0/5
Sep 10, 2021
Google Ideal Image Buckhead
Frustrating, I've had a similar situation as some other reviewers - for laser hair removal you are supposed to receive 5 initial treatments plus 4 touch ups over 16 months. When you are actually able to get in, the service is great. But 5 initial treatments does not do the job - those touch ups are necessary. And like other reviewers have mentioned, it's incredibly difficult to get an appointment at all, let alone within the recommended time frame. They blame staffing issues and the schedule filling up quickly, and ask you to call back to make an appointment. It's rare to actually be able to talk to someone when you call, and even more rare for there to be an appointment available. I've been on a waitlist for months, called multiple times to see if there were any cancellations, and still have not been able to schedule a touch up appointment (and I even am willing to go to any of the greater Atlanta locations and they can't find me an appointment). Hoping customer service will be able to resolve this issue for me and others.
Google
5.0/5
Sep 9, 2021
Google Ideal Image Buckhead
Jo Mary.. is the best! She was very informative and paid close attention to detail. I would definitely request her every time for laser hair removal.The office is very clean and accommodative.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Buckhead
Amazing! Love Justin! Truly the best!
Google
2.0/5
Sep 7, 2021
Google Ideal Image Buckhead
Ideal Image sold me a package in February and has been collecting payment but has yet to schedule services despite 15+ calls and emails. They told me I could go to a clinic an hour farther away that also has no available appointments for months. The most expensive laser hair removal out there and the worst customer service. Edited to add: unsurprisingly no follow up call as they commented would happen below. I did call and refuse a call back instead opting to wait on hold an hour plus for someone to talk to me. They finally got me scheduled and provided compensation for their inability to get me in. That said - still no appointments in Buckhead which is where I initially agreed I’d receive services. I’ll have to drive an additional half hour to Sandy Springs and the appointment was still almost 2 months out
Google
1.0/5
Sep 7, 2021
Google Ideal Image Buckhead
On Saturday, after arriving an hour EARLY before my 3:30 appt, I asked if I could be fit in the schedule. The receptionist told me that my technician was with another person and I could be taken next. Fast forward 1 hour and 7 minutes ahead and you will find me STILL waiting after NUMEROUS people have gone in before me. Even at my scheduled time, I was not called back, yet EVERY person that walked in after me was seen immediately or after no more than a 5 minute wait. I left, unhappily, around 3:40. I have paid this company TOO MUCH MONEY to be treated this way and for you all to have such inept receptionists that cannot get a SCHEDULED client in without it being a problem. Experiences such as these should not happen to clients that have been going to you all for years.
Google
5.0/5
Sep 7, 2021
Google Ideal Image Buckhead
Mathurin Patel
Google
5.0/5
Sep 7, 2021
Google Ideal Image Buckhead
Jo’ Marie (think this is correct spelling) was EXCELLENT, hate that she’s booked up. I would have not recommended finishing my treatments with anyone but her. She mad me feel sooo comfortable. She made me aware of everything and answered all my questions. I would recommend her to anyone who is seeking laser hair removal. Only thing is this was my first treatment and their booked until March 🙁
Google
5.0/5
Sep 6, 2021
Google Ideal Image Buckhead
Zoom meeting with consultants that are knowledgeable and helpful in finding me the best option to go with; no pressure, of which made me happy and confident to move forward with this process.
Google
5.0/5
Sep 3, 2021
Google Ideal Image Buckhead
Jo-Marie is so amazing and professional makes the process quick and easy.
Google
5.0/5
Sep 2, 2021
Google Ideal Image Buckhead
Jessica was awesome. Let me know information every step of the way
Google
5.0/5
Aug 31, 2021
Google Ideal Image Buckhead
Always great working with Justin! Awesome technique, results and great experience.
Google
5.0/5
Aug 28, 2021
Google Ideal Image Buckhead
I always have a great experience with the nurses at Ideal. This time was no different. My nurse was fun to talk to and very thorough in explaining what to expect from cool sculpting.
Google
1.0/5
Aug 28, 2021
Google Ideal Image Buckhead
I received my routine laser hair removal at the Buckhead Atlanta location, which is not my normal location I go to. I was burned, which has NEVER happened anywhere before! Tech was very nice that’s why I gave 1 star…
Google
5.0/5
Aug 27, 2021
Google Ideal Image Buckhead
Justin is the best. Gets you in & out and makes the process so comfortable ✨
Google
5.0/5
Aug 27, 2021
Google Ideal Image Buckhead
Justin and the entire staff were extraordinarily professional and welcoming. Justin took the time to explain the procedure so that I could fully understand what to expect during and after treatment. He took care in my comfort during the treatment and was easy to talk to. Highly recommend.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
My experience was awesome as usual Justin is absolutely the best
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
Easy going
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
My consultant was knowledgeable, friendly, and courteous. She explained what will happen after the procedure putting me at total ease. Helped me in the financial procedures. I am totally satisfied.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Buckhead
Office staff was amazing. Very polite and knowledgeable of the products and procedures. Made me feel very comfortable, even though I was very nervous. Would definitely recommend using this company and peach tree location..
Google
5.0/5
Aug 24, 2021
Google Ideal Image Buckhead
The experience I had was very informative. She was very knowledgeable about the procedure and how I can get the nest results.
Google
5.0/5
Aug 24, 2021
Google Ideal Image Buckhead
Kayla, Cassandra, Destiny, and Jo Marie were amazing!!!! This was my first time and they were nothing short of nice and they explained everything in great detail! I definitely recommend the Buckhead location!
Google
1.0/5
Aug 21, 2021
Google Ideal Image Buckhead
Don't do it! Total scam. I would NEVER sign with them again. They offer a time limited contract but once you sign there's no availability for your appointments which are pushed way out over the recommended 6-10 weeks. My appointments ended up getting pushed out so didn't get the treatments they promised. My contract offered 9 treatments over 16 months. Due to the pandemic they closed and never notified clients when they reopened. I went almost a full year with no treatment because when I was able to call and speak with someone the next appointments was almost 4 months out.They said they would extend my contract but only offered 1 additional treatment and said I had to speak to someone in corporate for more. I called and emailed corporate multiple times with no response. Very disappointing. Look for a company that's more accommodating and doesn't require a contract. That's my advice.
Google
1.0/5
Aug 20, 2021
Google Ideal Image Buckhead
Absolutely horrible no customer service. Upselling product. Run down office. Bathroom was filthy.
Google
1.0/5
Aug 17, 2021
Google Ideal Image Buckhead
This place is just a scam to steel your money. After my very prompt intake and contract signing, I never heard from anyone about scheduling my appt. I wrote emails and they always said someone will be in touch, but no one ever was. I just got notification after notification about my bills being late- for a service I had not even scheduled yet. Now, I found out I’m pregnant, and I cant even have the service. I can’t reach anyone in customer service, and have no way to get a refund for a treatment I never received. I would not recommend doing business with this company. Very bad ethics. Read their contract closely.
Google
1.0/5
Aug 12, 2021
Google Ideal Image Buckhead
When i showed up for my filler/botox appt they said i was there for laser hair removal. It was months before i could get the appt and i had already paid so i went thru with apot. I wish i would not have. This place is a money taking joke. I cant believe they are still in business. My advice…..STAY AWAY. I had to go somewhere else to fix what they did to me. Huge disappointment.
Google
5.0/5
Aug 11, 2021
Google Ideal Image Buckhead
Excellent Jamarie was excellent tech
Google
4.0/5
Aug 9, 2021
Google Ideal Image Buckhead
Jessica is fabulous very friendly and informative.
Google
3.0/5
Aug 6, 2021
Google Ideal Image Buckhead
The lack of knowledge on openings isn’t helpful I understood different people do the appointments but lack of initiative to look into it is a bit infuriating. “You’ll find out once you book” is not an answer, I don’t book unless I can get an idea of when I can start me treatment. The time frame for the procedure is important to many, if I hadn’t ask I don’t think they would have mentioned they are booked out almost 2 months. Before this issue the consultation had gone pretty well.
Google
1.0/5
Jul 31, 2021
Google Ideal Image Buckhead
The customer service employee at the front, “Sa***,” was very rude, and when told so, she retaliated on the phone. I told them they were rude after 7 minutes of putting up with their responses that lacked all attributes of customer service.. The other employee had the audacity to tell me Sa*** was crying because I told her she can’t talk to customers like that. No matter what I would’ve said an employee should not have guilted me about the other employee crying. As If my day wasn’t ruined already from the rude employee. We had already talked about the situation and settled it but I felt very unsettled when the other employee said she walked out and found the person that was rude crying. Why would you tell me that? Why would you tell a customer that? I didn’t call and tell them I was crying? Of course that made me feel bad but then I thought wow why do I feel bad when she brought his upon herself. This is absolutely appalling and now they won’t answer the phone.
Google
1.0/5
Jul 24, 2021
Google Ideal Image Buckhead
Ideal Image is a total waste of time, my money and a gimmick to get you to keep needing to come back. After treatment The results are worse. I wouldn’t trust them to do the right thing.
Google
5.0/5
Jul 22, 2021
Google Ideal Image Buckhead
Kristen was wonderful, I went for wrinkle relaxer, office was great.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Buckhead
I was surprised and appreciative of them following up on my online request for information - which meant I didn’t have to keep remembering to call. The representative was very personable knowledgeable of my inquiries and stayed on the call until all business was settled with the local office and my procedure. I trust them from previous experiences as my hyperpigmentation will not allow just anyone to touch my skin!
Google
1.0/5
Jul 17, 2021
Google Ideal Image Buckhead
My experience with Ideal has not been great and it goes all the way back to two years ago. The providers are wonderful. However there are scheduling and communication issues that need to be improved. To say that my next treatment should be in 6-8 weeks and then when I get to the front desk to schedule the appointment I am told there are no appointments until 3 to 4 months out, I can be waitlisted is not ok. Ans good luck trying to get someone to answer the phone or return your call. After this being the third bad experience I am over it. I am actively looking for a another facility and when I find one I will cancel my contract with ideal.
Google
5.0/5
Jul 15, 2021
Google Ideal Image Buckhead
Very clean, courteous, and attentive! My procedure took less than the drive to get there! They even took me in early as I arrived early!
Google
5.0/5
Jul 15, 2021
Google Ideal Image Buckhead
It was great! Same day response time. Even got things set up after 5:00. Macy and Brieanna were great! Brieanna worked with my chaotic schedule to get me an appointment right away. She is extremely knowledgeable and makes you feel comfortable discussing some intimate details with a complete stranger!
Google
4.0/5
Jul 14, 2021
Google Ideal Image Buckhead
I visited 2 Atlanta locations, Buckhead and Burford. Staff was nice and professional. I would prefer to be able to make my own appointments on the app AND to be able to schedule in pairs to go with a family member or friend. There were 2 working machines in my room at the Burford location, and it couldn't been used on my mother (who'd already paid and completed her initial assessments). Please consider this options.
Google
5.0/5
Jul 14, 2021
Google Ideal Image Buckhead
Great experience even with training going on. Excellent results so far on my laser hair removal treatment in front and back of neck. No more shaving daily and getting razor irritation or ingrown hairs.
Google
2.0/5
Jul 12, 2021
Google Ideal Image Buckhead
She did not get all the target areas. She didn’t seem to care.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Buckhead
Justin and the rest of the staff were great.
Google
1.0/5
Jul 6, 2021
Google Ideal Image Buckhead
I've been making consistent payments since Oct of 2020 under the promotion. I've called MULTIPLE times and have left MULTIPLE messages and have yet to get scheduled for my first service nor received a returned phone call. Completely dissatisfied and disappointed in the customer service. Looking into canceling or getting a refund because this is sad. I'm just now seeing several reviews with the same exact issue. @idealimage responds generically saying that someone will contact you within 48 hours. Has anyone actually received returned correspondence??? I feel scammed!!!
Google
1.0/5
Jun 30, 2021
Google Ideal Image Buckhead
Scheduling/ the front desk staff are the ABSOLUTE WORST!!!!! They make room when you first sign up for a treatment but after you’ve signed and committed to a contract of 9+ visits, they no longer have ANY availability. The front desk staff is BEYOND RUDE! They frequently put you on hold for 20 minutes then pick up in order to hang up on you. They NEVER return voicemails. When trying to make a 5 minute appointment 6-8 weeks in advance, I was told the first available appointment wouldn’t be for 10+ weeks PAST the 6-8 weeks the nurse told me to come back. This was for a treatment that lasted exactly 4 minutes from walking into exam room to dealing with the front desk. When questioned, the front desk staff was dismissive, unhelpful and unprofessional. I regret spending top dollar for well below mediocre service. Go anywhere else if you prefer to be treated with any amount of respect.
Google
1.0/5
Jun 28, 2021
Google Ideal Image Buckhead
The absolute worst experience when it comes to communication for the buckhead office. I’ve called 17 times for a followup laser after the Initial appt 6/2021 because I still had visible hair. I HAVE NOT HEARD BACK!!!!!!
Google
1.0/5
Jun 27, 2021
Google Ideal Image Buckhead
Ideal image experience is terrible and I’m never recommending any of my friends here. In fact if this continues I want my money back. I’m not going to be sitting around here making all payments when all I’m able to get is one or two treatments a year. I had complained about their scheduling last year too and no action was taken. First of all they book me three months out, I plan my schedule around it and then for some reason or the other they call me and cancel my appointment. This is outrageous. I haven’t had an appointment since feb because ideal image keeps canceling my appointments. They canceled my appointment in April and they canceled it again last Thursday. Already so much time has passed between my laser appointments which will make my treatments ineffective. None of this lapse happens when it comes to taking my money and selling me services. But why do they take on so many customers when they can’t even provide proper services to existing clients. All they care about is taking your money. As some reviews have mentioned it is a scam. I need them to schedule me for an appointment right away to make up for the sessions that they canceled on me. If they can’t do it I want them to refund my money so that I no longer have to deal with this scheduling and canceling nonsense. I shouldn’t have to wait 6 months to get an appointment.
Google
1.0/5
Jun 27, 2021
Google Ideal Image Buckhead
This place is so unprofessional. I would give zero stars if I could. Read the whole thing. Trust me I was so excited to receive my treatments that I enthusiastically paid for everything upfront including the $250 membership. And the staff ENTHUSIASTICALLY took my money. They followed up with emails and calls to secure that bag. Ok fine I won’t knock em, all businesses want to make money. My 1st treatment was scheduled 2 days from the day I paid for everything, a Sunday. I drove all the way across town making good time and wound up 30min late because I couldn’t find the place. I called 4 times as I was trying to find the building, and left voicemails. No answers, no return calls. I’m not trying to sound like a cheapskate, but I think that for the amount of money people are spending here, they should provide at least satisfactory customer service, including a warning that the building is hidden and that the numbers in the address don’t reflect the numbers on the buildings. I’m just now reading reviews (my mistake I know), and the complaint has been made more than once. I finally find the building and the doors are locked..during business hours. I waited outside for a few minutes before someone came to unlock the door apologizing and saying that they were short staffed. I’m already annoyed at this point, but I was still polite. The receptionist then confirms that they will have to reschedule my appointment. I’m not schooled about that, but get this…they couldn’t do it on the computer right then and there. They had to take my name and number and give me a call back to reschedule. To this day I still haven’t received that call lol. I decided shortly after I left that I did not want to do business with this company and instead of rescheduling an appt, I was gonna cancel the membership altogether. I can’t trust them on my face like that if they don’t seem to even care about customers once they take their money. I’m rereading my contract with them and see that there’s a 30 day no reason refund policy as long as you haven’t utilized any of your benefits, and at that point I was just grateful that I HADNT used any services and could get my money back. So then I realized not only can you not schedule an appointment, but you also can’t cancel a membership in person. There’s a number you have to call. Ask me if they’ve EVER picked up the phone. I called over 8 times over the course of the next few days, and left at least 3 voicemails..no answer, no return calls..not one. I wonder if they will return a phone call once the 30 day refund window is closed. I just find it funny that they’re so available to take your money, but to simply resolve an issue AFTER the fact, they’re nowhere to be found. It’s almost as if they really don’t want any customers lol This isn’t to speak to the quality of the actual treatments, they could very well be good at that, but please be careful! They have a no refund policy! And if you decide you want to cancel your membership or get your money back within the 30 day window, the process to doing so is extremely frustrating. Your options are to either call a number that no one answers, or get this…write a letter cancelling your membership lol. The ghetto. Good luck
Google
1.0/5
Jun 25, 2021
Google Ideal Image Buckhead
Ideal image buckhead has been cancelling appointments which were made months ago and only able to reschedule months from now. Also no-one ever answers the phone these days
Google
1.0/5
Jun 24, 2021
Google Ideal Image Buckhead
If I could leave -5 stars I would, the customer service was far less than satisfactory. I've been making consistent on time payments for a year and have not received any services. Each time I call to schedule an appointment I'm told there are no availabilities. Therefore I asked the representative (Destiny) to inform me of when something would be available for the Buckhead location which she refused to tell me. She then suggested I go to the Marietta location instead. I let her know the Marietta location was a bit far for me and that I preferred the Buckhead location. Hopefully I can get this issue resolved. The only reason I'm leaving a view is because I've been on hold for about 2 hrs trying to reach someone to resolve this.
Google
5.0/5
Jun 22, 2021
Google Ideal Image Buckhead
Brittany was awesome!!!!! BUT THESE PPL NEVERRRRRR ANSWER THE PHONE
Google
5.0/5
Jun 21, 2021
Google Ideal Image Buckhead
They were awesome! It was so quick! I was in & out in 30 minutes. He did his best to make it painless & they went out of their way to make an appointment for me that fit my schedule. And they even validated my parking!
Google
2.0/5
Jun 20, 2021
Google Ideal Image Buckhead
Almsot in tears out of frustration. This was my first appointment, and I drove 6 hrs. from Florida to be here. Then, the address was unclear with multiple buildings and not enough clear signs. I called multiple numbers, and asked multiple people for access and location. None of my calls were answered and I had to leave a voicemail. Justin was VERY understanding and kind. He even did another area although it would push into his lunch. He wrote my name down to help me get more appointments lined up also. This place needs a receptionist weeks ago. Without one, Ideal Image has awful customer service and additional strain is added to staff who have to deal with angry customers and then do services on them.
Google
5.0/5
Jun 18, 2021
Google Ideal Image Buckhead
Gabby, Courtney, and Madison were absolutely amazing! I have never had the pleasure of meeting consultants at such an establishment full of vigor and a heart to serve! Thanks for making my experience at Ideal Image in Buckhead a memorable one! Peace and Love, Andre
Google
5.0/5
Jun 17, 2021
Google Ideal Image Buckhead
I SAW JUSTIN TODAY & LET ME TELL YOU HE IS SOOOO AMAZING !!! He made sureeeee I wasn’t in pain & out of everybody that I have seen he gets 10stars❤️❤️❤️❤️❤️ I hate that I can’t schedule with the same person. I really feel so comfortable w/him. 😭😭🙏🏼 Please change that Ideal Image! 🙏🏼 *UPDATE the lady in the front desk at check out asked me how everything went & after I told her, she made sure she booked me w/Justin & also did a few Appmt’s in advanced. So amazing! Very caring! I’m so happy w/my experience. Thank you!
Google
5.0/5
Jun 14, 2021
Google Ideal Image Buckhead
Very pleasant, everything went smooth
Google
1.0/5
Jun 12, 2021
Google Ideal Image Buckhead
Been calling for over a month phone was never answered
Google
5.0/5
Jun 12, 2021
Google Ideal Image Buckhead
Amazing experience love them all.
Google
5.0/5
Jun 10, 2021
Google Ideal Image Buckhead
Great!
Google
5.0/5
Jun 10, 2021
Google Ideal Image Buckhead
Amazing! Super quick and Kristen was so great!
Google
5.0/5
Jun 9, 2021
Google Ideal Image Buckhead
Kristen was so great! Very sweet and did a great job!
Google
5.0/5
Jun 8, 2021
Google Ideal Image Buckhead
Liza was very patient in explaining the procedure process to me . That’s really makes a difference for a
Google
5.0/5
Jun 3, 2021
Google Ideal Image Buckhead
I think I accidentally clicked 9 but it should be 10. Faith was awesome, very thorough & informative. Very pleasant consult and I end the call excited about my treatment.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
It was awesome!! Jessica was awesome. Her energy was amazing. She was friendly and explained everything. The ladies at the front desk were welcoming and nice. I would highly recommend this location
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
Destinee was so helpful and nice! The lady who did my sessions, i wish i remembered her name. She was so patient and made my experience painless. The lady at the desk with Destinee she had short red hair. She was also very nice and helpful when is came to setting my next appointment and quoting. This is honestly my favorite location in Georgia
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
Diedre. Was the best! Made the experience as comfortable as possible and has a super light touch.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Buckhead
Knowledgeable and friendly service.
Google
1.0/5
May 31, 2021
Google Ideal Image Buckhead
Scammers!!!!!!!!!! I will yell it from the rooftop to every single person I know! I will post it on every review site I can find to post it on!!!!
Google
5.0/5
May 31, 2021
Google Ideal Image Buckhead
Dedra was amazing! She was incredibly knowledgeable and I felt very comfortable throughout the process. She took her time explaining phototherapy and was able to answer all my questions about the service..during the procedure she calmly talked to me to soothe my nerves during times when it became a bit uncomfortable. I was hesitant about doing a more sensitive area of my face but with Dedra In control I think I’ll book the service!
Google
1.0/5
May 28, 2021
Google Ideal Image Buckhead
HORRIBLE experience. Do not use this place. I paid several thousands of dollars to have laser hair removal done on a few areas of my body. They required payment while booking that day but I had no problem getting an appointment in the next few weeks. After my first session I wanted to book my next appointment with the same nurse who performed my service. She advised that her June schedule hadn’t come out yet and that they would call me when it did. I never received a call. When I called they told me they weren’t able to get in touch with that nurse, and that the earliest appointment they had was in September. I have a 17 month contract to do 11 sessions, so to do sessions 6 weeks apart with multiple month in between is not enough time. They had no problem getting me in for a first session though. When I voiced my complaints to the receptionist she agreed that it was ridiculous and says she has this complaint multiple times a day. Additionally, I was supposed to get a free area with the few that I purchased, but I was not made aware when booking, so I had to pay for an area that I should have gotten some for free. I’m not sure how this company is still around with these shady business practices, but if I could get a refund and take my business elsewhere I would.
Google
4.0/5
May 27, 2021
Google Ideal Image Buckhead
I love this place! Personable and professional staff and Justin is always upbeat. Thanks Ideal Image