Indianapolis
CURRENT PROMOTIONS
| Sun | CLOSED | - | CLOSED |
| Mon | 9:00am | - | 6:00pm |
| Tue | 9:00am | - | 8:00pm |
| Wed | 9:00am | - | 8:00pm |
| Thu | 9:00am | - | 8:00pm |
| Fri | 9:00am | - | 6:00pm |
| Sat | 8:00am | - | 5:00pm |
- At Our Ideal Image of Indianapolis MedSpa, all of our providers are experienced Registered Nurses who have been through comprehensive training in a wide range of modalities, including Laser Hair Removal, Forever Young BBL, CoolSculpting, Ultherapy, and Injectables including BOTOX, Dysport, Kybella, Juvéderm, Restylane, and Voluma.
- Each treatment is methodically personalized by our expert RNs and Consultants to ensure each and every guest receives safe and effective results specific to their needs.
If you are South of our location:
Take Fall Creek Parkway to Keystone Ave. (make a left to go North on Keystone). Continue on Keystone Avenue until you see the ramp for 86th street Castleton/Nora (DO NOT TURN AT UNION CHAPEL OFF KEYSTONE). Make a right at 86th street and then a right at Union Chapel Road into the Fashion Mall Commons Plaza.
As an alternative route, you can Take Allisonville Road North to 82nd street. Make a left onto 82nd and continue to go east you will drive under a green bridge and at the end of the bridge make a left at the light. (the street sign will say River Crossing Blvd. to your right but Union Chapel Road to your left. You will turn left onto Union Chapel Rd. and make your first left into the plaza and go right. You will see Ideal Image beside ULTA.
If you are North of our location:
Begin traveling south on US31, which will turn into Meridian. If you are already at Meridian, proceed south until you reach the light at 86th Street, and turn left onto 86th. Continue east on 86th Street until you pass Keystone Ave. After passing Keystone Avenue, look for Union Chapel Road on your right (it will be the next 3 lights). Take the right onto Union Chapel Road, then make your first left into the plaza. You will see Ideal Image beside ULTA and Kohls..
If you are East of our location:
Begin by traveling on Highway 70 East to I-465 North. Continue on 465N to Allisonville Road which is Exit 35. Keep left on the ramp toward Indianapolis. Turn left on Allisonville Road, then turn right onto 82nd Street. 82nd Street will become 86th Street. Turn left at the green bridge onto Union Chapel Road. Make a left into the plaza where you will find us beside ULTA.
If you are west of our location:
Get on I-465N. You will merge onto I465 East. Continue until you reach Keystone (Exit 33) and take the exit. While exiting, stay to the right, and turn right and the end of the ramp (you will now be going south on Keystone). Take the first exit off Keystone (82nd St, Nora, Castleton to the right) and at the end of the ramp (at the stoplight) turn left. Pass 3 lights and take a right into the Kohl’s Shopping plaza. Make your first left and we are located in the corner next to Ulta.
255 Reviews
Jul 27, 2021
Rosette was awesome and very professional. She was very patient and made sure that I was comfortable throughout the entire process.
Jul 27, 2021
It was my first time and my technician was great. She was very reassuring with how nervous I was and explained the whole process the entire time as we went through the procedure.
Jul 23, 2021
Had My Second Session Here Today! When They Say You Could Complete A Session On Your Lunch Break, They Aren’t Lying! My Appointment Was So Fast And Bianca Is Awesome And On Top Of Her Stuff! The Gals In The Office Are Sweet. If I Decide To Get Something Else Done, I Will Be Going To This Location For Sure!
Jul 1, 2021
My nurse was excellent, explained everything and helped me to relax in times when she knew things might be uncomfortable.
Jun 23, 2021
I have few laser treatments with different nurse at Ideal Image. But today my nurse is Bianca, she just so gently and keep encouraging me to endure the pain. She use the ice bag to cool down the skin right before and after laser. That so feel much less burn sensation. I really like her and ask her every treatment now.
Jun 22, 2021
I wrote a review 4 days ago. The "manager/owner" replied apologizing for the situation and someone would reach out to me. No one has called me and when I called AGAIN, I was told, Erin, the regional manager would be in touch... again. I've been told the same thing for weeks. Not giving up until I get my refund. Seems like the same story for many others as well. Not sure if the BBB has been notified or what other avenues to take to make people aware before hand. But there are other places with similar pricing that are far less shady than this place. Strange that such a large corporation, and one that is built on services, would be so ok with screwing people out of thousands of dollars.
Jun 18, 2021
I paid in full for 8 cycles of Cool Sculpting on 5/28/21. On 5/29/21 my consultant, Liza, sent an email saying the 1st available appointment was 7/27/21!! I immediately asked for a refund because I didn’t want to wait that long and other places had availability much sooner. She went dark. I sent several more emails and didn’t hear a peep. I reached out to Andrew, the guy who set my appointment with Liza and he sent an email to “customer support”. Customer support doesn’t have a direct number nor can any customer email them direct. I got a call from Tessa days later (10 days after handing them $3800). She started the call with “I’m sorry but we won’t refund your money” and then started to read part of the contract I had signed saying they can cancel at any time for any reason but the customer cannot. And then told me she didn’t have a supervisor and she was the highest point of contact for customers. I’ve called offices and sent emails to Liza and Andrew since and have not had any further communication. I have never set foot in an Ideal Image and don’t plan to but they refuse to give me back my money. No services rendered, just basically stealing from me. Terrible, terrible experience.
Jun 18, 2021
I will not recommend Ideal Image because ; I got an appointment for my hair removal laser with them and they applied for a credit for me with ally . 2 hours later after reading the bad reviews and also my friend told me that she had a bad experience with them I called them back to cancel everything before starting anything the same day I cancelled 2 hours later , I also emailed them asking to cancel my credit cause I won't use it . first thing when I told the lady on the phone that I want to cancel she hung up on my face and today I received my first bill for a credit that I did not use that means that they used the credit 😱😱 . till I called the banck to cancel my credit th Ally 's customer service was so nice and she apologized . this is my worse experience ever . I will just say that they are scamers and frauds .
Jun 16, 2021
I have tried to cancel my services for 3 months now. No one is returning my calls at all. The only people I have spoken to are the front desk people who tell me they are e-mailing the manager to let her know but nothing has been done at all and no answers.
Jun 15, 2021
Rosette was very kind and explained everything in detail before she did it. Eased my nerves. Everything was very clean.
Jun 14, 2021
VERY POLICE AND PERSONABLE. I DIDN'T FEEL ANY KIND OF WAY AND MY NERVES WERE CALMED.
Jun 10, 2021
Horrible! They are very quick to make the sale, but as soon as you need something you can’t get in contact with Customer service. I’m getting married in October and wanted to be bikini ready, but I tore my ACL (requiring surgery), in April before I could start my treatments. Now, they won’t refund my money. I can’t drive under doctor’s, so how do they expect me to get there. Ridiculous!
Jun 3, 2021
Two of my appointments have been cancelled day of and then my appointments have been pushed back 4-5 weeks. The package I have is based on a certain amount of months rather than sessions, so its kind of frustrating to pay thousands of dollars to then not be able to use it. It seems as though they’ve sold more packages/have more clients than the location can handle. UPDATE: I called to see if they had any cancellations to get in sooner and Carly was able to fit me in on her schedule which was greatly appreciated. I can’t say enough nice things about her, highly recommend that you request her when scheduling services!
Jun 3, 2021
I am just signing up for last hair removal and Sherilyn has been fantastic to work with...very responsive and supportive...I really appreciate her walking me through the sign up process
May 26, 2021
Amanda does a great job. She is always personable and empathetic when performing the laser. She does a great job creating a comfortable environment.
May 26, 2021
Erin was great she explained everything to me and what treatment plan would benefit me best. Highly recommend Ideal Image
May 20, 2021
Carly is such a sweetheart, always friendly and caring. She is attentive and makes sure I’m comfortable throughout the entire procedure.
May 12, 2021
The staff is always very friendly and honest about your treatment. If something isn't or won't work they will tell you straight up.
May 6, 2021
The consultation was nice. But it is way too expensive for CoolSculpting
May 5, 2021
Love the staff, so friendly and they make sure you have a good experience
Apr 30, 2021
Great !! I just 🥰 loved every thing happy to do business with ideal image !!!
Apr 28, 2021
My nurse was awesome 100 stars I would highly recommend
Apr 26, 2021
Everything about your facility is amazing. From my direct nurse to the front desk and people answering the line is so pleasant and professional.
Apr 23, 2021
Procedure went quick results were seen quick and the staff are awesome! Thanks Ideal Image
Apr 21, 2021
The staff made my first visit comfortable. After only one visit, I am already seeing results!
Apr 13, 2021
I have loved getting laser hair removal done at ideal image. All the workers are so kind and communicate so well and make you feel super comfortable! Other than a little bit of pain (which is expected), I literally have nothing bad to say about this experience.
Apr 12, 2021
Chelsie was so patient & nice. Very thorough with explaining everything.
Apr 12, 2021
Amanda N. Was the best! Made sure I was comfortable and talked me through entire procedure. Love Ideal Image! Thanks Amanda! You are the best!
Apr 7, 2021
Great explanation of services and very affordable pricing. My virtual consultation was amazing!
Apr 7, 2021
First virtual consultation went great. Answered all my questions and explained costs and procedures.
Apr 6, 2021
I just had my zoom consultation with Lisa and I am so happy I did. She knew exactly what I wanted and was so pleasant to speak with. I’m sure I’ll be a customer for years.
Apr 1, 2021
My experience was great! It was my first visit and I was a little apprehensive. I was lucky and ended up being there on a training day and the top Allergan injector in the country was there! All of the girls were friendly, helpful and knowledgeable from Dionne at the front desk to Audra, Shauntel and more in the injection room. Misty is an excellent educator, very thorough and comforting. I also want to mention how Shauntel asked me before each injection and waited for my response and Audra and Misty were very comforting during the process. I highly recommend Ideal Image!
Mar 31, 2021
Staff was professional and friendly and had great communication and accommodated to my needs . . . Will definitely go back again.
Mar 31, 2021
Ideal Image Indianapolis has been great! My favorite technician/nurse is Carly.
Mar 30, 2021
Quick, painless, friendly! This was my third appointment, I had a new nurse and she did awesome! I will definitely go back again!
Mar 30, 2021
Very professional, friendly, clean, and accommodating to my needs! Will definitely go back again.
Mar 30, 2021
Very good experience all around. Great prices and packages. Everyone was very nice. Amanda did a wonderful job. She explained each step as she went. Very professional and sweet. I will definitely be back in the future.
Mar 30, 2021
Staff is super friendly and helpful with answering any all all questions on the services they offer.
Mar 29, 2021
Staff is super fun, friendly, and knowledgeable. I have had nothing but positive experiences! Would highly recommend.
Mar 29, 2021
Carly is the BEST and I am so glad I got to experience a session with her. She is now the only nurse I ask to have appointments with. She is so caring, patient, and attentive. She goes the extra mile to make sure your experience is enjoyable. The rest of the staff here is also extremely professional and all around pleasant, Happy with my services so far!
Mar 27, 2021
UPDATE: I have tried for the last week to contact a manager at this locarion. I've called daily. I call and have been told a manager will have to handle my issues. Yet the manager has yet to do so. I've been told she's out of the office. She's traveling to Michigan, that the person who was supposed to have left the original message no longer works there. I can't get my calls answered. That the manager in charge will be calling me on Monday. That there's no corporate contact person/number. It's been a rotten and expensive experience. The nurse who performed my first and only treatment was nice? But aside from that? I do NOT reccommend this location or company. I will br reaching out to the BBB to file a complaint if I don't recieve a call back by 4pm Monday. I haven't even been yet. I get 5-6 text messages a day. 2-3 emails. My appt isn't until the 11th. Stop being stalkers. In response to the reply from the owner? I did call and ask for the frequency of the texts to be decreased. A rude female answered and told me that she could only stop texts and/or emails not decrease them. If I weren't contracted to continue with this? I would stop it before I even went to the first appointment. Now? I'm getting survey emails about my experiences there. I haven't even had the appointment yet.
Mar 26, 2021
I absolutely loved it ! The nurse and i made great conversation! She made me feel so comfortable and i appreciated it so much . I love this place already
Mar 18, 2021
Carly was amazing! I hope I get to have her again! She was very knowledgeable and made me feel super comfortable. I love this place.
Mar 17, 2021
My technician was very knowledgable, patient, and personable. The clinic was clean and all of my questions were answered.
Mar 10, 2021
Audra was great! Would recommend to friends and family.
Mar 9, 2021
Audra is great she is really professinal...she is good.
Mar 9, 2021
Audra was great. Even though I was a baby she totally worked with me and got me through the appointment! So great!
Mar 5, 2021
It was very pleasant and the process it self went way faster than I expected. The nurse was friendly but It seemed a bit rushed. The nurse technician could have explained what to expect when it comes to the actual lasering but she just started right away without even going over details on the process, pain level, or anything. She just asked if I was ready. As a new customer and first timer, I had no idea what to expect as far as the process. I would say the nurse could have been more thorough in taking time to explain the process. That part I did not like. Overall it was a pleasant experience.
Mar 5, 2021
Everyone was very friendly and helpful. I felt be the comfortable and everything was explained well.
Mar 5, 2021
DeeDee was great, but the woman I was transferred to after her was rude. My first experience with Ideal Image was better than that, so I had high hopes, but I won’t be returning, which is upsetting since I still have Botox units paid for.
Mar 4, 2021
Great experience each time I am seen. Very welcoming and informational; I can tell a huge difference after my second treatment.
Mar 3, 2021
I always have such an amazing experience at Ideal Image! The staff is always incredibly professional and i'm always very comfortable throughout the treatment.
Feb 27, 2021
Met by professional and courteous staff who made me comfortable and kept me informed before, during and after my treatment. I am so happy with my results! Amanda is wonderful. Highly recommend!
Feb 27, 2021
Love my new lips! The girls are friendly and really listen to what you want to achieve! Overall great experience!
Feb 23, 2021
Completely disappointed in Ideal Image. I bought a $1700 + hair removal package in Dec. When I arrived today, 2 months later, for my first treatment they informed me I couldn't have the treatments because I had malignant melanoma in 2011. No where during this whole two months had anyone asked me to fill out any paperwork/questionnaire with this very important info. I drove 35 minutes to the location only to get an email (while I was waiting in my car due to Covid restrictions) when I arrived asking me to complete the online form. I entered the building and then was told I couldn't have the procedure done. Very poor planning with no solid administrative systems in place. ☹
Feb 20, 2021
They squeezed me in for my other area that I originally wasn’t scheduled for and they were so nice and awesome!
Feb 17, 2021
Office was clean and seemed to be running on time. Nurse made me feel comfortable and took the time to schedule my next appointment when the receptionists were both busy. I had no problem scheduling a next appointment that worked for me. Good post-procedure instructions. Wish someone would have told me to stay in my car and give me the number to call when I arrived. I know now.
Feb 15, 2021
My nurse Carly was very hospitable, very nice. She made me feel comfortable, she was knowledgeable. The receptionist was nice as well. My experience was very pleasant!
Feb 12, 2021
I had a very great experience with Audra Ludwick!! She was super friendly definitely recommend her.
Feb 9, 2021
After so many years of waxing I finally made a decision to do laser hair removal. I was so afraid of pain but honestly the pain is zero compared to waxing. Carly Long made me so comfortable and so relaxed. I’m so happy I did this!
Feb 9, 2021
The wait to get in for an appointment, after being pressured to “buy right now”, is ridiculous. If you inquire Ideal Image for services they will promise you a cheap price, but fail to tell you they cannot professionally and properly handle the client load they already have. Read BBB and Yelp reviews. Horrible! I don’t appreciated when those who perform services (technicians, nurses, etc) have excuses as to business practices which is far outside of their scope. I payed $5,000 for my services. I only want explanations from those whom sign time cards or sign checks. It is obvious several things need to be tweaked to run smoother. I expected a more professional medical atmosphere. Rooms look thrown together with no specific decor nor organization. More machines and workers are needed or Ideal Image NEEDS TO STOP SELLING TREATMENTS. I was pressured into buying and my first payment was due before my first treatment. I wish I would have read BBB reviews, Yelp reviews, etc. The cost of savings was not worth the inconvenience and uncomfortable disorganized atmosphere. When I spend $5,000 I do not expect cheeky behavior from service staff. If the term “service staff” is uncomfortable, unfamiliar, or offensive to anyone who reads this, they should also be fired. If today were my first treatment with the tech I had, I would have asked for a refund of remainder of services. My money is hard earned and I chose to spend at Ideal Image. I wish I would have gone to my plastic surgeon but again the high pressure sales did not allow me to research first. I would not recommend to anyone. With proper scheduling and more equipment, my interaction could have been cut in half. Good luck to anyone who gives them a whirl! Thanks for the attempt Ideal Image, Natia Leyson
Feb 6, 2021
Carly was an awesome nurse! Very thorough and explained the hair removal process to me. Thank you for great service! 🙂
Feb 5, 2021
The staff are all very kind, knowledgeable and helpful!
Feb 4, 2021
My experience was absolutely fabulous and the ladies there are wonderful
Jan 31, 2021
Carly is a great nurse good at her work. She made me feel comfortable at all times. I’m looking forward to my final results.
Jan 29, 2021
My experience was awesome, everyone was super polite and helpful. And I thought it would take long time because of COVID but consultation went quick and got my first treatment schedule right away, amazing job from everyone!
Jan 27, 2021
Another excellent treatment! Love the ladies at Ideal Image!!!
Jan 25, 2021
I thought lazer hair removal was hair removal not thinning of hair. Expected more for what I paid staff was always very nice and respectful.
Jan 23, 2021
Excellent. The nurse who did my Botox and fillers was very careful and made me very relaxed and comfortable. It was painless and quick
Jan 22, 2021
The staff was amazing and very nice. Explained everything and was very helpful.
Jan 15, 2021
Basia is AMAZING! We talked about my previous experience with Kybella and she looked at my chin and I showed her my abdomen. We reviewed photos, discussed treatment and I’m ready to get started!
Jan 14, 2021
First of all, Liza is adorable. She was very kind, but straight forward which I loved and informative about what to expect.
Jan 14, 2021
Audra did a great job, listened to and helped resolve my concerns!
Jan 12, 2021
I had a session with Carly and she was the best! She was so patient with me and communicated with me throughout the entire process. She asked me what made the treatment more/less painful and how she could help. We took as many breaks in between as I asked. She was wonderful! Highly recommend you book with her!
Jan 11, 2021
It was great but painfully worth it. 😉 The staff here are professional and maintain a great environment.
Jan 7, 2021
Great conversation! Candise was loads of fun on the zoom call, she has amazing customer service and sales skills. She worked with me on a great plan; gave me the best price and a great payment plan. Can’t wait to get started.
Jan 5, 2021
Awful. My appointment was at 9am so I expected to be let in for my appointment at that time. I was told at the door that appointments are 40 minutes long so they have some leeway. That is unacceptable because patients are not allowed to be late for their appointments either. Due to this issue I was not able to take my appointment and they are booked out for 2 months. Absurd.
Jan 3, 2021
They lied to me that they’ll call me back to see if there was any progress on my face after 6 months. I paid $600 and no one has ever called me back and it’s been more than 6 months. Such unprofessional people.
Dec 23, 2020
Very friendly, helpful and informative. I am very interested and will definitely recommend you to friends and family.
Dec 23, 2020
I had a great experience. My nurse Kelsie took her time to explain step by step of my procedure and made me feel relaxed and comfortable about my decision.
Dec 10, 2020
Thieves! Go here if you want poor Botox injections. Oh and if they don't do a good job you pay for it. This is not the first time l have heard about these people stealing money. Buyer Beware!
Dec 10, 2020
Just had my first laser treatment!! It was SO quick and just a bit uncomfortable. AMAZING nurse and staff. Thank you so much!!
Dec 9, 2020
If you’re looking to up your beauty game and gain self confidence, GO HERE! Carly Thomas was my nurse for treatment and was extremely sweet and professional! Be sure to request her for your first or next visit if you want the best of the best!
Dec 8, 2020
It has been amazing experience at Ideal image!! Very thorough and detailed assessments and very clean and safe place. Carly is very professional and knowledgeable. Thank you for all you do..
