Janice was super nice. She made me feel very comfortable

First, I want to say the lady at the front desk is very polite. I understand that there are emergencies so not mad at the scheduled nurse but I was in sure she knew she wasn’t gonna make it before I drove 50 minutes to get there because my usual facility was booked. My appointment was cancelled due to lack of staff. I was not able to get a new appointment. Was given a number to call and had no answer. I was scheduled for a pretty much 4hr appointment and no attempt was made to call another tech or anything to keep my appointment. I usually schedule appointment months in advance and that means nothing now because I have to find another appointment. Which throws off my other appointments.

I really don’t know where to start.. I have been coming to ideal image Bethesda for over a year, why? Bc I paid for a full service for laser upfront! Over 3k. I really struggle finding availability I can never find it within the time frame I need in order for my hair to fully go away, here 1 and a half year later I still have hair.. now they want to charge me extra every time I go bc my contract (18 months) have ended and of course I need more treatments bc it is not working bc they never have availability. I also got the lips filler done, one lip is bigger that the other one. I don’t recommend you getting your lips done here since the staff is not fully trained to do so and you will end up with a miss match or so. I also would like to say that I have to drive over an hour in order to get to any of their places. Overall experience is lacking since they charge you a lot for all of their services. I was expecting a better outcome for more than 4k added in all my treatments.

Incredibly terrible customer service. Have gone multiple times where they cancel on the spot. No appointments are ever available so you can’t get in for weeks and your contract is based on a certain time period so it becomes a waste of money. Would not recommend!!!

DO NOT get coolsculpting. DO NOT patronage ideal image. DO NOT GIVE YOUR MONEY to this business. i repeat do not give this place your business. i paid $1900 for a treatment that didn't work. there is no difference whatsoever. i was told they will not give me a refund nor will they offer me anything in return. sorry, $300 worth of botox does not make up for the $2000k i spent for *********nothing********** do not give this place a dime. it is a scam. look at my before and after pic. i bought myself a birthday present that ended up being nothing. i asked them what they could do to make it better and they aren't doing anything. i am a single parent that sits home alone every night that just wanted to make myself feel a little better and they took advantage of that and scammed me for $2000 **********$2000******* flushed down the toilet. do not make the same mistake i did. this is absolutely egregious

Safiyah…. Is awesome, work ethic is great and her presence make you feel very comfortable and cared for!! Love her!!

Customer service was great. Ok we got that out the way. I would not recommend because 1. Overpriced, I have had exceptional laser from two other smaller companies 2. I think it should be promoted better, stating that sessions are $50 just to find out that its a lot more is misleading! I knew there was a catch! 3. The process to find the actual pricing is insane! I placed an inquiry online. Got a phone call at 8am to speak to someone who just confirmed what I already entered online. Could she give me pricing? No! I must do a video call to confirm my skin color…. Im Black so I need YAG. COULDNT THIS BE CONFIRMED DURING MY APPOINTMENT? So I schedule for a video appointment. At the time of appointment I get a call from someone confirming if I was ready, I said yes, she transfers me over to someone else to actually start the video call. It gives scam vibes!! Why does it take 3 people to figure out how much the services actually cost! 4. Lifetime warranty does not make sense if you must pay for membership yearly, touchups arent covered if you must pay a “copay” like its insurance, it doesnt cater to those that have been serviced elsewhere, and again overpriced 5. At then end of the video call, she implied paying today… I was literally just informed of the pricing. I’m keeping my 2k and blocking this company.

Never felt so unwelcome at ideal until today. Ideal has a difficult time retaining employees and thus, it’s incredibly difficult to get an appointment for coolsculpting and to have ideal actually keep it. Finally drove over an hour today for an appointment that was originally scheduled in Fairfax until the technician ms quit, only to be greeted by staff upset that I was 5 mins late. Bad got to worse and was almost refused service. Canceling the VIP membership and taking business elsewhere.

It was my first time and everything went well. Everything was explained to me before the procedure. I am ready to go back for my second half.

Couldn’t get an upfront answer about the costs. Woman I was speaking to wanted me to fill out a bunch of personal information including SS and address on some random un-secured website to figure out if I qualify for a payment plan or something. All I wanted to know was how much laser hair removal for legs cost and I couldn’t get a straight answer. Do not recommend simply for that. Don’t hide your costs. I felt extremely rushed during the whole process and it felt like they were trying to get me to sign up for a package without having any time to think about it. It gave me bad vibes and I ended the zoom meeting and won’t be following up. Edit: The manager who commented below never called me back even though I tried reaching out to them. Horrible business practices. Suggest checking out y.e.l.p. Reviews before choosing this business

This is the most unprofessional company. I signed up for a full leg and underarm laser package in early September, and they did not inform me beforehand that it would be nearly impossible to schedule services. They couldn't get me in for my first session until late October. I travel a lot, so having a good schedule is important but I finally had a date set. Now I find out two days before my appointment that they canceled it because I didn't actively confirm it. I have never had that happen with a company. Usually, you only call if you need to reschedule or cancel, not to keep an appointment that you set months in advance! And the service contract only lasts 18 months. There is no way - with these absurd schedule issues - that I would get results in 18 months. It seems like a scam, and I am going to cancel my plan. If they refuse, I'm going to look into a breach of contract claim because they are not holding up their obligations at all. Don't work with them.

The nurse today did an excellent job! She was professional and thorough and listened attentively to any of my concerns. Normally Bethesda is a bit far for me, but I’m happy I made the trip!

The provider Sophia IS THE BEST!

The treatment was excellent

The representative was very welcoming and friendly.

I enjoyed my visit Ms. Sofia and Ms. Aubra as she was thorough and addressed all of my concerns and queries I had. The best person I have encountered thus far.

Everything is great all the girls there are amazing they make me feel comfortable, front desk girls are also so nice and today was my fourth appointment and it was amazing!!😍

Very nice facility. The interior was bright and clean. The front desk staff was friendly and took be back to be seen right away. My provider was a nurse practitioner, so I knew that I was being treated by a knowledgeable, experienced medical professional. She was very patient and thorough during my treatment.

It was a great experience. Everyone was very helpful and kind. Nothing was a surprise and I was aware of what was going to happen next. Sara was my nurse practitioner. She did a great job. It was my first time and I was taken care of. 10/10 would recommend.

It was a pleasant and efficient service. The staff were friendly and attentive.

Updating my review - I drover over an hour and 15 minutes for my appointment and they wouldn’t see me because I was 15 minutes late. Rush hour traffic was really out of my control and I was afforded no grace when I’ve previously had to wait over 15 minutes to be served without any complaints on my end. It’s a real inconvenience for me and I wish I didn’t waste my time and gas to not be seen. The worst part, is that their customer service line is closed so I can’t figure out what options I have moving forward.

Annette was fabulous. She really cares about her customers and

Ianni thank you I’m so happy

Tried to force me to get a loan got mad and applied me from a $0.00 loan when I said NO

I didn't have an experience or service done im more thankful for the staff there who provide me with the best solid advice i ever got, during my interview i told there that my body type of firm and my skin is not loose or holdable.

Of my 5 appointments so far, maybe one of them has been pleasant. The staff is looking for any excuse to not work. They have tried to cancel my appointment three times now, or mention that they might not be able to complete my full treatment, which makes no sense because treatment takes 5 minutes total. In summary, I pay a lot of money to be consistently turned away or rescheduled when I have never arrived past the 15 minute mark. With recent technology advancements, there are at home laser devices that cost a fraction of the price and truly work, so no one at this company should be acting as if they are above their paying customers. I should have listened to reviews of the Bethesda location before committing to drive 45 minutes through traffic to receive a 5 minute treatment coupled with unfortunate customer service.

Sarah was great and very friendly!

I thoroughly enjoyed talking to Kitty. She was very honest with me.

I bought the membership and absolutely happy! I have done lip filler and Botox. The nurse Joelle 💖 did wonderful job. Even after 4 months passed the filler is there in full volume! Today I am here again for a photofacial. My another nurse Tarren 💖 is an amazing professional! I am so excited! Definitely will continue, I love my experience with this Medical Spa! 5 Stars! 👍

Always running at least 30 minutes late, and every time I’m here there’s a line of disgruntled customers. Front desk staff also apparently don’t think any of the issues have to do with them. Which I understand to a point as it’s not a direct result of their mistake, but you work here so yes unfortunately being customer facing means you need to handle complaints and passing that on to management. I’m paying you thousands for a service, I don’t need attitude every time I come in and you still haven’t addressed service issues.

Very friendly staff that made me feel special and part of a family.

The nurses are always pleasant and professional. The facilities are always clean.

Excellent, thorough service by Safiyah.

Great experience here in Bethesda, Geri was wonderful, explained everything as they went along.

As always, a great experience. Kelli is an amazing instructor. Ianni & Geri we awesome. They were so patient and kind.

With this particular location, I've had nothing but the best experience. From booking to appointment everything has gone so smooth. I really can't complain. I am happy with the customer service and procedure process. I already booked again!

I had multiple sessions of cool sculpting on my flanks and lower belly and have seen zero results within three months. I have been drinking water, working out, waist training 5 days a week and I look exactly the same as when I started.maybe even bigger? Very disappointed and such a waste of money!

It’s always a pleasant experience at this location. I always feel comfortable!

Ms. Lopez was very helpful!

Bethesda site is a new location and closer than Arundel for me. Why I switched locations. Plus I’ve been to 3 Ideal Image clinics on the east coast and Bethesda tops them all. Unfortunately, parking is very limited during peak hours, would be nice to get a 15-20-30 minute parking pass from this location. Other than that, the clinical staff is highly professional and courteous. The site is hygienic and abide by Covid policies.

I love how the worker made me feel comfortable. I was confident that my results will give me satisfaction.

Ianni was professional and very pleasant. Thank you for a great experience.

I went in for a procedure today and I was really impressed with how knowledgeable my technician was. Ionni reviewed the procedure in detail and answered all my questions. I definitely will be trusting her and the team in the near future.

I would not recommend coming here. My appointment was cancelled and I did not recieve a call, voicemail, email, text, no form of communication. The front desk receptionist did not have any resolution and could not provide me with any details on who supposedly was supposed to call me. Imagine taking off to drive an HOUR from DC.. during rush hour traffic… to arrive to an establishment that has no empathy for your time or schedule. The cherry on top was being told there is no more availability until September as if its not currently July. This is a terrible first impression and I will definitely be looking into cancelling as I cannot begin to fathom losing another 2.5 hours of my life to deal with this company. Let me also add that I was not even greeted for the first 10 minutes as someone was on their break.

Very Professional The nurse came and checked on me make sure I was comfortable Front desk was very helpful not a long wait my experience was great

Everyone is always very helpful and friendly

The Nurse was amazing, she walked me through everything and made sure I understood every step.

I did only two settings. First setting was nice though I had to wait around 45 minutes. But second setting was very bad. upper lip was not clear as well as cheek. I am disappointed. furthermore appointment date is not available for next setting. I had call several times to get next appointment.

This place is absolutely amazing! I had my first treatment a month and a half ago and I was so impressed with my results I referred two of my friends. Yesterday was my second session with Sarah and she was awesome (again!). After my treatment I asked her about other treatments and she was very knowledgeable and helpful. I can't wait for my next visit. Great work!

It’s a bunch of bull $6,700 later.. I look like im 9 months pregnant…

Love this location. Everyone is so nice and very professional. Sarah is awesome and made this uncomfortable experience much better!

I had a good experience with Ianni. Will def schedule my other visit with her

I had a virtual consultation prior to being set up for an in-person consultation and Botox appointment. I scheduled this almost a month in advance and set aside the day to go because it is about an hour from my house. However, once I arrived, she said that the consultation person was not in that day, but she could get me in for Botox. I go on to pay for the membership and the Botox and THEN she tells me, oh that person isn't actually in today either. So I paid nearly $600 and traveled an hour, only to be told I could not get anything done that day, even though I had received a confirmation email. The customer service did not offer anything for my troubles either, even though this was entirely their fault.

Excellent service and very friendly staff

Very professional team and I love my filler results.

Ianni was great and so kind and informative! Very patient with all my questions!

Best injectors!! Kelsey did an amazing job on my lips.

Love love love my lips the providers here are so friendly and very well informative!!

They were perfectionist and very nice very clean very organized I had a great experience I’ll definitely come again

Sophia and Sophia are awesome!!! Definitely coming back again!

I was a tad bit nervous coming in for my treatment but immediately was put to ease. All of my questions were quickly answered and wow was I blown away by my results. I just wish I had not waited so long. I have even scheduled additional services. Thank you Ideal Image for giving me back 10 years of youthfulness.

Great communication and very professional. I had great concerns and once I express to Sidney, my concerns regarding my health she did answer all my questions along with showing me before and after slides. Talk about treatment cost and how much treatment that I would need during my treatments. Customer Services is great.

Went for a training appointment and was very nervous but the providers were so kind and patient! Thanks Ideal Image

Iyani was very gentle and really professional

Taryn (and the receptionist - whose name I'm forgetting at the moment 🤔) was phenomenal.

One of my favorite locations in the area. Love the vibe here and professionalism of the staff. Abra was so sweet and welcoming when she greeted me at the front desk. I had Safiyah for my laser hair removal treatment. She was so skilled and thorough with her work in my area. Also she was so kind throughout the process, especially during moments of discomfort. On a next appointment, I had Iyana for laser hair removal and my experience was comfortable throughout. She was also thorough with aftercare instructions.

I had filler done and it didn’t work. I’m 34 and didn’t need a lot just a bit around the smile lines. The $600 I paid wasn’t worth it as the small changes only lasted about a week and then the lines were back.I was super careful to follow directions too, to make sure that I didn’t ruin the filler. Dentally and when washing my face, I used a very light touch, they just aren’t good. Skip it and pay $700 at a real doctor that will do a decent job. As an update, it’s been 4 days and no one has contacted me.

My on-site appointment at Bethesda was great. I booked a CoolSculpting appointment for my chin area and the front desk staff, as well as my technician Sam were very nice and professional. The facility was clean and I have no complaints about the procedure itself. The low rating is thanks to the virtual consultation that I received by Brandi Lorusso. According to my technician, I was sold way too many units and was clearly way over charged for my procedure. I only need one treatment and was signed up for 3 by Brandi, which my technician Sam said was overkill and unnecessary. I used financing so now I am on the hook for probably $1000 more than I should be with no ability to get a refund. I have no interest in other services but will have to figure something out since Brandi was greedy and wanted to make more money for her own commission. In addition to being money-hungry, Brandi is not knowledgeable on the procedure it’s self. I was told that I would come in for my second treatment after one month, only to find out it’s actually 90 days which completely screws up my schedule as I had thought that this procedure would be done with before an event. This experience has completely ruined my perception of Ideal Image and other than trying to use up my credits, I will never come here or recommend this company again. I left my procedure completely upset, not at all excited, and feeling totally taken advantage of. Update 11/3 - I reached out to the online customer service email as directed on 10/20 and still haven’t received a response. Update 06/30 - I reached out to the Bethesda location directly to discuss using my leftover credits from the CoolSculpting for another service and there was some back and forth as to whether or not I'd be able to do that. The consultation specialist Lauren Hoffman that I spoke with was INCREDIBLE and so responsive, kind and helpful in getting this sorted out. Ideal Image made things right and gave me five courses of the other treatment I want at no additional cost. The way they handled this situation definitely changed my opinion of the company and Lauren needs a raise!

Sarah was wonderful...had a very pleasant experience

This place is a total scam. I set up consultation for in person visit that got canceled by them and replaced with a phone call. I got no phone call. When I called the receptionist who said I had in person consultation and I didn't come and when I explained above situation then she said it was zoom consultation. Later in the day, I received message that thanked me to visit the place while I didn't have consultation. Don't waist money here.

Bad , I have paid for $4500 for one section in 1h30 cool sculpting on my abdomen ! of course nothing change after 3 weeks my abdomen still the same !!! So my question is why I paid $4500 for ?

From the time of booking throughout the entire process was wonderful. I was explained to the information on more than one occasion, just to be sure I was clear on the procedure and its results. I left with no questions.

This is my second time coming to ideal and I can honestly say that Sarah provided the best customer service that I have received at ideal image. She went out of her way to make me feel comfortable throughout the session and provided breaks as needed. I will definitely try to schedule my next appointments with Sarah in the future!! Addy, the receptionist was also great help!

Gwen was very attentive and professional. She informed me of everything she was going to do and why. The visit went very smoothly!

Great service

I had a wonderful 1st appointment with Ms Safiyah!!! I look forward to going back. The atmosphere was very welcoming with Ms London at the front desk.

Amazing customer service and very knowledgeable about the product

The only good experience you will have with Ideal Image is when their consultant is trying to turn you into a new customer. One week after I made an initial payment for laser hair removal treatment, I found out that I would not be able to carry it out due to a medical condition that I was revealed to me after. Without delay, I canceled my appointments and called to request the cancellation of my contract as well as the refund of my first payment. Since the specialist who initiated the process with me did not discuss cancellation terms, I asked the customer agent about the time frame for cancellation, she told me that I can request one within 7 to 14 days. And she assured me that cancelling my contract would not be an issue since I made my request in that time period. However, things could not be so far from the truth. First, I was asked to send a note (written by my physician) detailing my recent medical diagnosis, after I made it clear that I did not wish to reveal my medical information. Then, another agent asked me to fill out a medical form so Ideal Image could assess my medical conditions and decide if I am eligible for a refund. On top of that, after two weeks of back and forth calls, their nurse told me that she did not see that I have any medical condition that would prevent me from undergoing the procedure. As far as I am concerned, I did not signed up for a medical consultation, as such, her medical observation is none of my concern. As it was highlighted by other customers, this company is manipulative and unethical for several reasons. First, for not being straightforward about their terms with customers. Second, for demanding that one disclose her medical history particularly when it is against the customer's will. Third, for being misleading about the prices. That experience left me feeingl trapped and robbed. Thus, I will never recommend Ideal Image services to anyone. To sum it up, the customer service is the worst I have ever experienced in the U.S. After several fruitless phone calls to resolve the issue, I was given the email of a manager who deemed it appropriate to answer back more that a week later after I sent a second message to demand assistance. Throughout this madness, I was told that my case is to be processed by management and that they will reach out to me. And the follow-up never happened; no one from the "so-called" management team called me to address the matter. In a country where most companies allow customers a refund within 5 to 7 business days, almost a month after I made my cancellation request, I am still waiting for Ideal Image to reimburse me. PLEASE SAVE YOURSELF THE FRUSTRATION AND GO ELSEWHERE. I would have given a ZERO if that was possible.

Sarah did a great job, I love the ideal customer service image; from day one they have been very kind.

Everyone was very nice and attentive

Safiyah was amazing, knowledgeable and efficient, id recommend 10 out of 10. Go see her anytime!

Wonderful customer service. I love it.

So happy with my experience! All of the staff was extremely friendly, the trainer was amazing, and the trainees did a GREAT job! This was my first aesthetic experience and definitely will not be my last all thanks to this. Looking forward to coming back ! 🙂

They get the job done (most of the time) and the treatment ladies are great, but that’s about all I can say. Scheduling is a nightmare and my treatment schedule hasn’t been followed AT ALL. Multiple times they’ve canceled my appointment without notifying me. There is no way to call the office, you’re directed to an 1-800 number. One office assistant took a 15+ minute personal call while I was standing at the desk waiting for assistance. They’ve charged me fees that I didn’t owe. I’ve really had the most terrible experience with this office, I should’ve kept driving to the Arundel Mills location instead. It’s worth the drive to avoid the Bethesda location’s office staff.

I love this location! Every appointment starts on time, and even the time I was late, they were gracious and understanding. Safiyah is the BEST. I had her for laser hair removal, and she was thorough and patient. I made my next appointment with Safiyah and will make every one after that with her as well!

Safiyah is the best!

Emily did Lip fillers and they were amazing!

It was very professional and the attendant was very personable and attentive to my needs

I’m really happy

The nurses were lovely! And the Bethesda Ideal Image is pretty and professional inside.

Contraindications were not expressed to the client. Consent form didn;t specify any time frames regarding oral retinoid therapy. I was rescheduled without phone call notice. Extremely unprofessional

The office was very modern and clean. The staff was very nice and attentive to my needs. They explained things thoroughly and made it very easy and comfortable. I highly recommend it!

What a wonderful experience with Rachel and her amazing instructor Kelly. My experience was professional, informative and first class. Thank you for your expertise, information and kindness.

Very dissatisfied with cool sculpting. It’s been 3 months and I haven’t seen any results. I’ve spent $5k and used 6 of the 10 sessions. I’d like a refund, but for now, I’m just getting the run around.

Excellent experience. Excellent service. Both at the front desk as well as the aesthetician. Very knowledge and helpful. Will definitely schedule all my appointments at this location.

All my questions were answered and I felt comfortable throughout the whole process . Everything was explained to me to make the best decision.

Sophia was great! Super sweet & personable!

Good

Lovely team and very accommodating!!! Thank you for always taking care of me 🙂

I don’t think I’ve ever been so frustrated with a company in my life. I purchased upper lip and chin hair removal service which includes 5 main and 4 touch up sessions that HAVE to take place within 16 months. At this point according to the contract I’ll be forfeiting at least 3 on my touch up appts! I’ve had 4 appts scheduled so far and 2 have been cancelled!! I’m supposed to stay within the 6-10 week range but my appt for today (which was CANCELED 2 HRS BEFORE THE APPT) was already 11 weeks out and counting due to the cancellation. I’m pretty sure this “contract” has been breached by this company already but will I be getting any money back? HIGHLY DOUBT IT. They literally just left a message to cancel and I’ve been calling back for the past 45 min and gotten no answer. They advertise that sessions can be “done on your lunch break” but how when I have to drive hours away to a new location that I didn’t even originally schedule an appt at IF they even have any availability. I won’t be surprised if I can’t get another appt for another 3 months which is ridiculous. I would never recommend this company to anyone. RUN FAR AWAY.