Taylor (admin) and Morgan (tech) were both very professional and quick! Morgan answered all questions I had with ease and clarity and made sure I was comfortable during treatment. Taylor was highly professional, despite being the only person checking multiple people in and managing the office phone at the same time!

Kelly was amazing. She explained the procedure extremely well. She prepared me for the discomfort and provided excellent bedside manners.

I love this place

My on-site appointment at Bethesda was great. I booked a CoolSculpting appointment for my chin area and the front desk staff, as well as my technician Sam were very nice and professional. The facility was clean and I have no complaints about the procedure itself. The low rating is thanks to the virtual consultation that I received by Brandi Lorusso. According to my technician, I was sold way too many units and was clearly way over charged for my procedure. I only need one treatment and was signed up for 3 by Brandi, which my technician Sam said was overkill and unnecessary. I used financing so now I am on the hook for probably $1000 more than I should be with no ability to get a refund. I have no interest in other services but will have to figure something out since Brandi was greedy and wanted to make more money for her own commission. In addition to being money-hungry, Brandi is not knowledgeable on the procedure it’s self. I was told that I would come in for my second treatment after one month, only to find out it’s actually 90 days which completely screws up my schedule as I had thought that this procedure would be done with before an event. This experience has completely ruined my perception of Ideal Image and other than trying to use up my credits, I will never come here or recommend this company again. I left my procedure completely upset, not at all excited, and feeling totally taken advantage of.

Ideal Image did a great job walking me through the process, safety, and next steps. I was in and out in under 30 minutes, and the results are great!

Excellent

The esthetician wasn’t friendly, she seemed annoyed, it was a very unpleasant situation, specially after paying a large amount of money the least you expect is a good customer service. Regarding the front desk… when I left the room after my treatment I went straight to the front desk to schedule my appointment, after I said few words another customer came in and the woman behind the desk moved her fingers towards me and said “ wait a second”. I totally done at this location. Front desk people are terrible. My first appointment I had a similar interaction with the receptionists, I didn’t leave a comment because that day my esthetician ( Sam) was nice and professional.

It was an amazing experience from the consult to the treatment I felt comfortable and like I was in good hands. I will be back. I was able to get a same day appointment scheduling was super easy!

My encounters at the Bethesda Row location has been amazing thus far.The check in process with Taylor upfront is seamless every time as well as booking all future appointments. Majority of my treatments have been with the provider Yasmine, who has been a sweetheart during each session. That goes for the other providers as well. Laser hair removal has been on my mind for years and I am so glad I have found this location with exceptional and attentive providers to ease all of my worries. Thank you ladies!!

Prompt, professional, pleasant. Morgan is AMAZING (patient, kind, personable)!!! In and out in 20 minutes! The topical anesthetic works nicely. I am seeing results, too! Thank You!

I had a great experience with Kelly! She made sure I was comfortable and had a great attitude!

Sam was absolutely AWESOME! She did such a great job and was so nice. Everything was clean from beginning to end, Sam made everything very comfortable and just a great experience from beginning to end. I’ll definitely be going back to see Sam in Bethesda!

Had Sam as my provider today for laser hair removal. She was amazing and told me what to expect for every section. I’m extremely excited to see my results. Taylor helped check em out and add an additional sessions for next time. Thank you guys, I will def be coming back.

Today was my first time going to Ideal Image in Bethesda Row and I could not be more satisfied. Beautiful location, wonderful staff Taylor at the front is very welcoming and attentive. I had laser hair removal with Yasmin and she is great. I struggle being a nervous freak but she was superior in assuring and super fast with my treatment “loved it cant wait for my next future sessions.

I went to the Ideal Image Bethesda Row location for my first touch-up appointment after doing all of my sessions in the Hanover location. Yasmin was the nurse who took care of my appointment, and she listened to all my concerns, answered all my questions, and provided me with the recommendations I needed - best nurse ever! The front desk staff were so welcoming and made the check in and check out process smooth as well. I will definitely be coming to this location moving forward!

I came here for a touch-up and can't say enough positive things about Samantha who provided my treatment!! She is incredibly knowledge, fun to talk to and did all the tricks to minimize pain while keeping to my apt schedule. While other locations of Ideal Image have provided me with subpar customer service in the past, I always continued to buy services with them because the Ideal Image laser is by far the best on the market and provides real permanent results when the others end up yielding results as good as a wax. Being of Mediterranean descent, I have ALOT of unwanted hair and have tried EVERYTHING on the market. Ideal Image is by far the best and gets you the results you're looking for. ..Trust me, go to the Bethesda Row location over the others as they offer a lovely waiting room, kind receptionists and great techs!! It makes all the difference when you're paying these premiums. I'm very excited I found this location and am looking forward to my next treatment with Sam!!

I’ve enjoyed all the nurses and staff, but Taylor is by far my favorite. She helped me with an account issue that took a few different phone calls. Taylor solved the problem and made sure to call me back to give me status updates and answer all of my questions. And she stayed late two evenings just to make sure I was taken care of before her weekend started. The best kind of care and attention!

She was quick and great

Staff was super friendly. Great Location. Will be back!!

This was my first time having lip fillers. Morgan , the nurse practitioner, made me feel very comfortable and reassured. She was professional and kind. The front desk ladies were also great . I was very happy overall and definitely recommend Ideal Image to my friends .

Wonderful customer service and professional, clean environment. I won’t go anywhere else for laser hair removal!

I had a great appointment with Sam , she was very professional and help me go through my long appointment very easy. We also had a great conversation about cosmetic procedures that you offer and she shared her knowledge with me about few of them and how they can benefit me. Thank you Sam for very relaxing appointment:)

The Front Desk is incompetent. Nothing really else to say. Will be transferring all services to Fairfax.

I've been coming here for two sessions now and I have to say that the receptionist Addy and Cheyenne are some of the nicest people I have ever met! Also the two specialists that I've had the pleasure of working with thus far, Morgan and Yasmine, have done really excellent job with answering any questions that I may have and providing me as much information as possible!! I enjoy coming to this place and I hope to stay here for all of my cosmetic needs! 😊😊😊😊

Great service with Morgan and Taylor was super great helping me set up appointments after transferring locations. Highly recommend this location!

Great experience at Ideal image for laser hair removal! Processional staff and clean.

I was a bit apprehensive of going through the process of cool sculpting. After sitting and meeting with Morgan, she was AWESOME. She went through step by step of the procedure and made me feel so comfortable and at ease. I look forward to seeing and working with Morgan again.

Very professional.

Miss Joanne did a fabulous job on my procedure. I drove an hour after seeing the reviews from the office in Bethesda. I was so pleased with my results happy I went and tok the time..Customer service was wonderful as usual. I just wanted to thank the staff On the customer service Line and Ideal Imaging for making the up for Initial procedure and rebooking me with the Bethesda officeJoanne thanks again I’ll see you soon😉

Excellent service

Contraindications were not expressed to the client. Consent form didn;t specify any time frames regarding oral retinoid therapy. I was rescheduled without phone call notice. Extremely unprofessional

I have to travel 4 hours for this appt. And twice they canceled at the last minute. If i could rate a 0000 i would. 1st time the tech had an emergency and 2nd the machines arent working ...GMAFB

Taylor and Addy were amazing and super friendly at the front desk. They were very knowledgeable and helpful with my questions. They went above and beyond to make sure I was happy and comfortable 😊. Joan was my tech today as well as a few times before. She makes me feel so comfortable and makes they session feel like a breeze! (There are no awkward silences.) I'd highly recommend coming to this location the staff is amazing. Thank you ladies!!

Kelly made me feel so comfortable..The spa is spotless and very inviting

It’s too expensive and they don’t advertise that if I knew getting a Brazilian would cost 4,000 plus tax I wouldn’t have scheduled a consult to begin with other than the price the staff are really nice and convenient to get ahold of.

Yaz is great. Our sessions are fast and she’s so thorough. Taylor at the front desk is super helpful. Great experience overall.

So happy I decided to try Ideal Image for my botox. My overall experience exceeded my expectations. The facility was really nice, clean and impressive, Everyone I met was kind and welcoming. Taylor, who greeted me was exceptional. She was so friendly and helpful she guided me through my appointment and addressed any additional questions I had putting me at ease. I was thoroughly impressed with Morgan (who did the procedure) she really took the time to address my specific needs and the results I was looking for. She made me feel comfortable throughout the procedure while being informative at the same time. I couldn't be happier with my experience and results and will be coming back 🙂 .

I visited this location in June for my first coolsculpting appointment and I was very nervous and did not know what to expect. Sam was my technician and she made the experience absolutely amazing. She was very patient with me and went over everything in great detail and made me feel very comfortable. During the mini consultation that I had with her right before procedure, she took the time to thoroughly examine the areas I wanted treated. It was very obvious she cared about giving me the best result possible unlike many other places that simply want to collect your money and get you out as quickly as possible. She also made me feel very comfortable during the massage part by keeping conversation with me instead of having me sit there in awkward silence. Now that the Fairfax location opened it is much closer to my house so I will be moving my procedures there, but for anyone wanting to visit the Bethesda location please ask for Sam, you will have an amazing experience and you will be in very good hands. Thank you Sam, you’re the best!

Abby at the front desk and Morgan my technician were absolutely great!

My experience with you company has been phenomenal, the staff is great, the facility is outstanding. My experiences with each session, all of the staff is very helpful and Professional.

The staff here is very welcoming and friendly. My laser appointment with Sam was fantastic. I've been getting laser for years, and I had my absolute best experience with her. She really paid attention to detail, made sure I was comfortable and was super informative.

Everyone here was so nice, informative, clean, and professional. I trusted everyone after meeting the girls and knew I’d be in good hands. I received lip filler and their service was exceptional, informing me of each step through the process. They were attentive asking how I was doing & feeling, and were detailed while asking me questions. I would recommend Ideal Image to anyone looking for treatment. I already feel more confident and will return in the future! 🙂

I had an amazing experience at ideal image in Bethesda! The staff was nice and very professional. I had my lips done by Morgan and I’m very happy!

This was my first time getting botox so it was important I feel comfortable and at ease which the staff did a great job with! The center is spotlessly clean and organized, really beautiful space that immediately makes a good impression. Taylor is so helpful and friendly and is an inviting person to see when you first walk in. The provider, Ariana, seemed very knowledgeable and walked me through my treatment acknowledging what I want out of it. I can’t say enough good things about this place!

Friendly and knowledgeable staff. I was made to feel comfortable and like I was their only client. I love the results! Thank you

I had my first Laser Hair treatment in June… experience was OK. Place was clean. Treatment was quick. Nurse was kind. Receptionist was OK…could’ve been better. I left slightly annoyed because this location was pretty booked and I was unable to get an appt for the time I needed. I felt like the $$$ I spent was probably not worth it if I couldn’t even get the amount of treatments I needed in the designated time. Nurse called the next day to make sure everything was ok which I really appreciated I voiced my concern about appt availability and she advised to call in 2 weeks as more would be available. I went ahead and did that and had my second appt on 7/23. This is when my experience went from OK to GREAT! I was greeted and taken back right away the nurse was soo nice! She answered all my questions! She made conversation! It was great. When I left the receptionist Addy…10/10! Helped me schedule a few appts as I’m doing Laser on several areas. I could not thank her enough! I left feeling super happy. I wish I would’ve received this treatment the first time but hey! It happens. We’re all human. As for the actual laser hair removal I love it! It HURTS but it’s quick! For me it’s worth it. I can already tell the difference and looking forward to future results. I would suggest them stop putting a time limit on services if it’s so hard to get appointments. Hoping I do not have any future issues. 🤞🏾

I would like to thank everyone present and working in the place, the way you met and treated me was very classy, ​​God bless you all

Morgan was AWESOME!! Process was great and super straightforward. She made sure I was comfortable and aware of the process! I am so happy I invested in this process

It has been six months now that I am going here for my chin Lazor. This place is incredible; their service, especially the nurse practitioners, is terrific. I highly recommend this place. I am 100% satisfied with their services.

amazing!!!

The staff is incredibly friendly and knowledgeable. Yasmine did my Botox and guided me through the entire process. Super easy and will be coming back for more services!

The receptionist Addi was sooo pleasant and extremely helpful. My provider Kelly was fast and efficient!

Excellent great customer service

I really enjoy the service I've been receiving at the Bethesda location. No complaints

Clean facility. Professional staff. The young lady at the front desk was very nice and knowledgeable about parking. My nurse, Sam, was very thorough, friendly, and personable. Makes the treatment go by faster! Much appreciated!

It’s my third time going to ideal image & I’ve had a few techs now, they are all super friendly and informative. I really enjoy Sam! She’s super personable and sweet! I’ve gotten laser before in another state, but this location and people have been great. I’d rather wait for an open spot here than go to another location.

I really enjoyed my appointment with Sam. She is the best!!! She was very knowledgeable of the treatment and patient. She is my favorite!!!

Just had a really terrific experience with Taylor at the Bethesda location. I had some scheduling concerns that a previous interaction with someone centrally didn't really leave me feeling settled or satisfied. Taylor worked with me and gave a full half hour of her time to get creative solutions to schedule all my necessary appointments within a particular time window. She helped me feel much more relaxed and settled about getting everything checked off before a very busy work season. Of course I can't yet comment on the procedures or location itself, but if its as good as the service I received today it'll be 5-star!

I have been to Ideal Images 3 times and have received great service at this Bethesda location! I appreciate the friendly, efficient and professional treatments. I especially would like to thank Sam who has completed 2/3 of my treatments. I appreciate the great conversations and recommendations for the treatment I decided to get :)! Sam is truly a gem and I would highly recommend going to her for any treatment that you decide to get!

the place is nice and the staff performing the laser hair removal is nice and quick. however, it's impossible to get an appointment and i keep getting put on hold every time i call. i would suggest they hire more people to answer calls since the phone volume is high. additionally, they should stop selling services if there are no appointments available for existing customers. i'm supposed to go in every 6-8 weeks, but i end up going every 12 weeks because there is never an appointment sooner. it doesn't make sense to pay for services and never be able to get appointments to complete the services. when i ask about it, they blame covid for the lack of appointments, but i've been trying to get appointments since last october (at bethesda and anne arundel locations) and there's never anything available in the timing suggested at either place. they then try to move me to a different location, but it's all the same.

I had Sam for my 5th laser hair session she was sooo great!!

I did only two settings. First setting was nice though I had to wait around 45 minutes. But second setting was very bad. upper lip was not clear as well as cheek. I am disappointed. furthermore appointment date is not available for next setting. I had call several times to get next appointment.

A great Medspa location! Had to temporarily transfer to Bethesda for my appointment needs to be met and NP Blaine, Taylor, and Dawn were very accommodating, friendly, knowledgeable and attentive! I highly recommend Ideal Image Bethesda Row!! Thanks so much ladies! Truly made my day!

Everyone was nice and helpful from the front desk staff to the doctor. Instructions were understandable to follow the doctor made me feel comfortable while getting treated.

Spotless facility, welcoming staff, patient with all cares and concerns. 2 thumbs up! Hope it works.

I love Sam, she is so professional and took the time to explain what I needed to expect during and after treatment.

Great friendly professional staff!

I have had multiple services at Ideal Image and can say that the staff members are incredibly knowledgeable, professional, and friendly. Sam in the Bethesda, Maryland office is simply outstanding at what she does. I really appreciated her expertise. Make sure to request her when you go! Ideal Image needs to quickly open more offices in the DC area to accommodate the high demand for their services.

I went to the Bethesda location for the first time and a Nurse Practioner who is actually located at the Gaithersburg location did my treatment. She did an excellent job. She paid attention to details and was very thorough and informative. I wish I knew her name

Sam made my experience very pleasant. She was courteous and explained everything to me in detail.

I have done 2 services with them so far. Front desk staff doesn't seem to know a whole lot about services, and prices. I have gotten the cool sculpting and still waiting on results. Last week I got a filler 1 and the nurse practitioner was very nice but she did not do my filler correctly. I have gotten fillers done in the past with 1 syringe and last week I was not pleased with how my filler was injected and the results. I know this place is new and it's okay but my concern is does some of this staff know what there doing? I had to called back to customer service and explained my concerns and the results. I'm waiting back to hear from the manager because it does not look like I just had a filler done. The place is nice and clean but I believe they need more staff thats not just knowledgeabl but knows how to administered the treatment correctly.

This was my second time coming for an appointment. My first experience was ok. It wasn’t bad, but it wasn’t great. This time, however, I feel I had an awesome experience and it was all because of Sam! She did my second syringe of lip injection and she really took the time to listen to what I wanted, made me feel like we were friends, and even gave me a list of new restaurants to try in DC. I’m so grateful I received service from her today! My experience with her has made me want to return again.

Although it was hard to get in contact with them at first, when I was able to I had nothing short of an efficient and convenient experience. Sam was great! Quick and kind everything I look for in my treatments.

the experience at the clinic was great felt a bit rushed but expected since there is only one tech doing the procedure but she was very professional, on the other hand if you want faster services and results ask first when the procedure will be done so you can decide if you want to pay more somewhere else and specially before they get you to sign a contract this part of the deal made me regret the whole thing it felt like just a transaction even thou I contacted them a few times, so ask many questions and decide for yourself before signing anything! the price however is worth it for those who are willing to wait thank you.

Kelly was AMAZING!!! She was thorough and very informative. Her professionalism in "very delicate situations" was sublime.....if you can get scheduled with her, GO FOR IT!! 🙂

Great service Provided by Pamela, laser treatment of hairline!

They lied about when I could get the procedures done. I was told in 2 weeks tops and now I have to wait months and I can’t cancel unless it’s a medical reasons

My representative was knowledgeable and it was great experience.

If you asked me for a honest review, I will say I didn’t like it. 1st of all my 1st two appointment was canceled by them. It was really a horrible experience for me to reschedule. The lady who did the treatment, she was very nice and kind. But I did my 1st session in Arundel Mills, MD. They were super good, so much organized and also feel like they were very experienced too. Before doing the laser, they draw the face, shave it and started doing the treatment. And after doing the laser, they showed me in the mirror if everything is ok. But in Bethesda, they didn’t do nothing. She just asked me questions about my skin before doing the laser, that’s was good, but it’s overall I didn’t like it. And I came home I found that the hair line in chin side is not aligned. One side is long, other side is short. It’s really not a satisfying service at all.

A great experience. I was able to get all my questions answered and the procedure went so quick. My only con would be that I was not able to book with the same location.

Great info

I did coolsculpting and have a big lump on my stomach. I was told to wait for another month to see what happens however this is extremely scary. I’m not happy with my experience and do not recommend this place or coolsculping here.

Joanne was really great. She made me feel completely at ease and worked quickly but yet effectively.

Yasmin was great. I am a baby to pain but she made it the most comfortable as possible. I'm glad my next appointment is with her too. Thanks

Excellent technique, skill

If I could, I would give this company negative stars. They are eager to rope you in a contract but won't tell you that they have no availability until almost Fall 2021!!! I would be willing to wait 3 months to see an actual doctor for a medical condition, certainly not for a laser hair removal procedure. And if you decide to go find a service provider who can actually see you in a reasonable time, they will refuse to refund you or cancel the contract!!!! They refuse to refund you in spite of not providing service and not being able to schedule you for an appointment!!! Their receptionists have no phone etiquette (who yawns on the phone with clients!?). They claim to have interest free financing... please know that you will be charged interest every month, but you will be credited back for all "accumulated interest" if you pay off the principal balance by the end of the promotional period. This detail and it's implications to your credit score is conveniently left off the loan agreement. I do not enjoy being mislead, and neither should you. Companies should just be upfront, it's not too much to ask for. Stay away from these liars, take your money elsewhere to companies that treat you with basic respect and courtesy. 2020 was hard enough, no one needs such headaches and aggravation in 2021.

I had an appointment for laser hair removal with Morgan and she was very nice and professional! I always felt comfortable

Sam was the only good thing that came out of this appointment, she is fabulous and would be the only reason I would return. Front desk staff is terrible. They barely acknowledge you when you walk in or make eye contact with you. They don’t seem to know what is going on nor do they work together. Parking is not validated even though appointments take awhile. Getting an appointment is even worse, I had to wait a month just for them to cancel day of and I went through hell and back to get my next appointment relatively close to the first.

It was great. The nurse was amazing and kind. Before I came here though I had a lot of issues with getting connected to someone and had to call the toll free number in order to do so

Went for a cool sculpting procedure. The physician was professional, taking pride in her work. She also explained everything well.

Great location, friendly staff and Sam is AMAZING! It was my first time getting cool sculpting and so glad I did it. Sam was really informative, personable, friendly and made me feel at ease - the time flew by. Would definitely recommend. Hope to see her at my next appointment 🙂

My experience in the Bethesda office with Samantha was great! There were difficulties with scheduling and my appointment being canceled and rescheduled last minute.

Great very attentive and knowledgeable!

The rep who initially answered the phone before transferring me to Michelle Gastright was an absolute delight! Very warm and friendly!. She made me feel very comfortable! Ms Gastright was very professional, knowledgeable and caring about meeting my needs. They both exceeded my expectations and my experience telephonically and virtually was awesome! Thank u Team Ideal Imaging!!!

Very difficult to schedule follow up appointment. Takes one’s money and then says no follow up appointments available. Decieving customers who have to pay full amount upfront for procedures. Will put reviews on community websites as ideal image cheats clients.

Today was my first time at the Ideal Image at Bethesda. I’m happy that they decided to create a location that is closer to me. Also, extra precautions are being taken because of Covid; the place was thoroughly cleaned and the number of clients limited. My laser hair removal only took a few minutes but after a day, I noticed burns on my skin. It’ll take some time to heal but employee helped me figure out what caused it and it was my mistake of using two different numbing cream. So next time I’ll be more careful.

Everyone was very friendly, the facility was very clean, and it was an overall great experience. I was nervous about it being painful but it was far from it and Kai was so great at distracting me the whole time by just having a conversation with me. I love how quick the appointment was; my husband and kids grabbed ice cream during my appointment and I was finished before they were.

Addy and Yazmin were excellent! Such a quick, and professional environment.

It was my fisrt time and I had a very good experience, they are super professionals!

DO NOT DO BUSINESS WITH THIS COMPANY BEFORE DOING YOUR DUE DILIGENCE. I scheduled laser hair removal about a month ago and had my first session in Bethesda. My experience at the first session was wonderful - the provider was really personable and answered any questions i had. Unfortunately, my experience with scheduling my next appointment was bizarre. Had I done more research beforehand I wouldn’t have been so surprised. When I went to schedule my next appointment at the end of my first one, they told me to call back in a week or so because there was a glitch with the scheduling system. I called them as instructed a week later and I was told they didn’t have any availability until June. This wasn’t going to work for me because i’m moving from DC to Richmond, VA at the end of May. I told them I would make an appointment at the Richmond office instead. The sales rep (Ashlee Carattini) who originally signed me up for these treatments told me I could transfer to the Richmond office at any time. So no big deal! I tried calling the number listed online for the Richmond loc and I kept getting re directed to the Bethesda office because of some setting in their phone system where I guess it directs you to the closest office despite having actually dialed the number for the Richmond office. Please take this feature off it is so confusing and frustrating!!!! This happened 3 or 4 times in a row. The girl who I spoke with at the front desk in Bethesda was absolutely clueless even after I explained to her what I was trying to do. I asked her for the direct number to the Richmond office - she didn’t even know where Richmond was or that Ideal Image had an office in Richmond. She put me on hold while she spoke to someone else and then she directed me to call back to the Richmond office in about a week or so because the office was new and their scheduling system wasn’t up yet (????) I was confused but I agreed.... After we hung up I did research and I realized that the Richmond office has been open for a few years after looking at their google reviews. Uhhhh what?? I felt like I was getting scammed at that point. I emailed Ashlee Carattini, the rep who I worked with at the beginning of the sales process but she never answered. This was frustrating because she was really personable in the pre sales process (I get it they want my money, but still). The lack of response post swiping my credit card again made me feel like I was getting scammed. AT LAST with absolutely no help from anyone at Ideal Image Bethesda or Ashlee I was able to get in touch with the front desk at the Richmond office. I stalked google reviews for the Richmond office and was able to find a response from someone who worked there with the direct number. When I tried to schedule an appointment I was told I needed to have Bethesda transfer my records to them. Bruhhhh.... after speaking to the same girl at the front desk at Bethesda HOW many times in the past week (easily over 5) and her fully knowing what I was trying to do she didnt mention to me that they would need to send my records as well? So just like clockwork I called back to the Bethesda office and I think I got the same girl. She seemed absolutely clueless when I asked her to send my records over. I had to explain the situation again. This story does have a somewhat happy ending and I was able to get scheduled in Richmond! It was just unnecessarily difficult and the lack of knowledge and customer service from the Bethesda office is concerning. Im adding a star to my original 1 star review because the provider was great. thank you and godspeed SIDE NOTE - Go and read reviews on Glassdoor for this company, it explains a lot. They are selling more treatments than they can keep up with.